WEBVTT - America's Health Care System DOES NOT Work 0:00:00.120 --> 0:00:02.840 Thirty eight days to go until that noon hour when 0:00:02.880 --> 0:00:05.800 Donald Trump raises his hand and swears the oath, the 0:00:05.920 --> 0:00:10.240 same thirty five words that George Washington swore and Teddy 0:00:10.360 --> 0:00:15.240 Roosevelt swore that every president of the United States has 0:00:15.360 --> 0:00:20.360 promised to preserve, protect, and defend the Constitution of the 0:00:20.520 --> 0:00:26.160 United States. This is the warning. Donald Trump is the 0:00:26.200 --> 0:00:32.960 only president in American history who openly transgressed against that oath, 0:00:33.320 --> 0:00:36.680 desecrated it when he ordered a mob to storm the 0:00:36.760 --> 0:00:40.960 capital on the day the election was to be officially 0:00:41.040 --> 0:00:45.519 certified that he lost. During his time Magazine Man of 0:00:45.520 --> 0:00:49.200 the Year interview, Donald Trump has promised to stay within 0:00:49.240 --> 0:00:52.640 the boundaries of the law. We should hope, we should pray. 0:00:53.240 --> 0:00:56.480 Let's see. But one of the things that's broken about 0:00:56.520 --> 0:01:02.800 American politics anthus America's media, is this dogma that politics 0:01:03.240 --> 0:01:06.880 on the river of life sits at the headwaters, that 0:01:07.000 --> 0:01:11.640 it is not something that lies below the culture, for example, 0:01:11.959 --> 0:01:14.880 and that's exactly where it lies. And some of the 0:01:14.880 --> 0:01:18.440 most out of touch people in the country are the 0:01:18.520 --> 0:01:23.000 people who are responsible for communicating to the whole of 0:01:23.040 --> 0:01:26.880 the country and image a reflection the news of what 0:01:27.040 --> 0:01:31.000 is happening in that country, the corporate leaders who make 0:01:31.240 --> 0:01:34.520 tens of millions of dollars a year, who speak in 0:01:34.680 --> 0:01:40.720 platitudes and live a life far far removed from ordinary Americans. 0:01:41.200 --> 0:01:45.440 This morning, I'm in Lake Havasu, Arizona, the west coast 0:01:45.440 --> 0:01:49.480 of Arizona, as they like to say. I've driven across 0:01:49.600 --> 0:01:52.760 much of the country, taking the route down old Route 0:01:52.760 --> 0:01:57.200 sixty six across an international boundary in Michigan, came through 0:01:57.200 --> 0:02:01.440 Saint Louis, on through to Amarillo, Texas, to Santa Fe, 0:02:01.520 --> 0:02:07.160 New Mexico, and now Lake Havasu, Arizona. These places are 0:02:07.280 --> 0:02:11.080 seldom talked about on the national news. When is the 0:02:11.200 --> 0:02:15.840 last time that Santa Fe and what's happening there was 0:02:15.919 --> 0:02:21.600 featured on national broadcast. There's an irony about this moment, 0:02:21.720 --> 0:02:26.680 this era where everything is instantly connected. When you drive 0:02:26.720 --> 0:02:31.120 across the country and you see the trains rolling across prairies, 0:02:31.680 --> 0:02:36.240 when you see the tractor trailers forging across the plains, 0:02:36.800 --> 0:02:41.320 you see the electrical lines that before they were electrical lines, 0:02:41.760 --> 0:02:45.959 were telegraph lines, and as those telegraph lines went up, 0:02:46.360 --> 0:02:50.359 they connected the country. It was possible to know in 0:02:50.400 --> 0:02:54.360 San Francisco what had happened in New York on the 0:02:54.400 --> 0:03:00.360 same day. Ultimately, these wires were strewn across oceans. Kind 0:03:00.720 --> 0:03:05.280 became connected. Look at this, it's the first image of 0:03:05.400 --> 0:03:09.240 the Earth, taken in nineteen forty six. This was the 0:03:09.280 --> 0:03:13.680 horizon from Alan Shepherd's first flight in nineteen sixty eight, 0:03:14.040 --> 0:03:18.080 the first time in all of humanity an image of 0:03:18.160 --> 0:03:22.399 the Earth set against the blackness of space, taken by 0:03:22.440 --> 0:03:26.400 the Apollo eight astronauts as they made their circumnavigation of 0:03:26.440 --> 0:03:31.320 the Moon on Christmas Eve. All of this a forward 0:03:31.440 --> 0:03:37.600 momentum towards a mutual connectivity where it became possible for 0:03:37.800 --> 0:03:41.640 all of the world's people to be connected to all 0:03:41.720 --> 0:03:45.960 of the world's events at once. And so what had 0:03:46.000 --> 0:03:52.440 been a news that was parochial became instantly global, wired together, 0:03:53.040 --> 0:03:59.680 connected together by satellites above, cables below, and wires running 0:03:59.720 --> 0:04:03.960 through our daily lives, bringing the images from the street 0:04:04.560 --> 0:04:08.960 into our homes. In the world, as a shrank became 0:04:09.040 --> 0:04:13.800 more understandable. People traveled by the thousands of first, and 0:04:13.840 --> 0:04:17.040 then tens of thousands, and hundreds of thousands, and millions, 0:04:17.080 --> 0:04:20.320 and tens and hundreds of millions, and then billions of 0:04:20.360 --> 0:04:24.960 people on the move traveling around the world and yet 0:04:25.440 --> 0:04:29.919 in this Internet age, during this time where everything that 0:04:30.240 --> 0:04:37.160 is knowable can be accessed and known, the horizon inexorably shrank. 0:04:37.640 --> 0:04:42.279 Instead of bringing the news of what's happening to all 0:04:42.400 --> 0:04:46.320 of the places in the country with the belief and 0:04:46.400 --> 0:04:51.680 conviction that every place matters, Instead, what the biggest media 0:04:51.960 --> 0:04:57.480 companies did was packaged together a very narrow slice of 0:04:57.520 --> 0:05:00.720 America and gave it to the American peace people shoved 0:05:00.720 --> 0:05:04.080 it down their throats on these panels. I've sat on 0:05:04.160 --> 0:05:08.479 a lot of them, on MSNBC, on CNN, on all 0:05:08.640 --> 0:05:14.360 of these networks. The truth is, most of the people talking, debating, 0:05:14.640 --> 0:05:19.679 arguing live within ten to fifteen blocks of one another. 0:05:20.040 --> 0:05:23.920 They've not been to Amarillo, or to Santa Fe, or 0:05:24.279 --> 0:05:28.440 driven the highways and through the small towns that are 0:05:28.480 --> 0:05:34.320 constantly ignored. The world they live in is profoundly cloistered. 0:05:34.640 --> 0:05:38.880 And within that world there is a ranking of sorts, 0:05:38.960 --> 0:05:43.640 a hierarchy, and within it a wisdom that is so 0:05:43.760 --> 0:05:49.320 narrow and so confined that it can become delusory. And 0:05:49.400 --> 0:05:54.880 so in this sphere of delusion there exists a culture 0:05:55.320 --> 0:05:59.560 in which a segment of the tribe is the global 0:05:59.720 --> 0:06:04.880 sea EO like Sir Andrew Whitty, chair of the United 0:06:04.920 --> 0:06:10.359 Health Group, he was United Healthcare CEO Brian Thompson's boss. 0:06:10.920 --> 0:06:16.680 The assassination of CEO Brian Thompson by Luigi Mangione is 0:06:16.760 --> 0:06:20.920 not a seminal event, but rather a predictable one, and 0:06:21.000 --> 0:06:24.000 so is the reaction. And the reaction is not a 0:06:24.040 --> 0:06:29.479 particular indictment of this time, but a reaction that would 0:06:29.520 --> 0:06:37.640 stand through all time. When power is confronted and gunned down, knifed, killed, 0:06:38.080 --> 0:06:41.760 murdered in the type of way that Brian Thompson was, 0:06:42.160 --> 0:06:47.760 it has been and always will be politicized. Luigi Mangione 0:06:48.240 --> 0:06:53.359 is a killer. He's an assassin. Let's watch Piers Morgan's 0:06:53.400 --> 0:06:59.080 finest moment with Taylor Lorenz, the disgraced internet journalist formerly 0:06:59.360 --> 0:07:02.360 of The New York Times and The Washington Post. 0:07:02.560 --> 0:07:06.360 Why would you be in such a celebratory mood about 0:07:06.480 --> 0:07:09.760 the execution of another human being. Aren't you supposed to 0:07:09.800 --> 0:07:13.160 be on the caring sharing left, where you know you 0:07:13.240 --> 0:07:14.680 believe in the sanctity of life. 0:07:16.840 --> 0:07:18.800 I do believe in the sanctity of life, and I 0:07:18.840 --> 0:07:21.560 think that's why I felt, along with so many other 0:07:21.600 --> 0:07:29.240 Americans joy. Unfortunately, you know because it seriously I mean execution, 0:07:29.560 --> 0:07:33.240 maybe not joy, but certainly not no, certainly not empathy. 0:07:34.360 --> 0:07:38.040 Indeed, I could go on for hours and hours and 0:07:38.120 --> 0:07:44.240 hours about where the road to anarchy leads, specifically in America, 0:07:44.600 --> 0:07:47.640 it leads to a fascist strong man in the White House, 0:07:47.920 --> 0:07:51.440 and it will lead to abuses of power to boggle 0:07:51.680 --> 0:07:56.360 the imagination in the name of protecting the people. It 0:07:56.560 --> 0:08:01.040 always works that way. Nobody should be confus used about 0:08:01.080 --> 0:08:06.920 what Luigi Mangione is. A privileged young man with all 0:08:07.000 --> 0:08:11.760 of the opportunity in the world, struck, like many, by 0:08:11.800 --> 0:08:16.800 a mental health decline that as yet is inexplicable and unknowable, 0:08:17.200 --> 0:08:20.240 but we'll find out all of the details. And that 0:08:20.360 --> 0:08:25.600 mental health crisis saw him suffer. We know, alone, cut 0:08:25.640 --> 0:08:28.640 off from his friends and family who could not reach him, 0:08:28.920 --> 0:08:33.640 until he walked through a gateway, a portal of evil, 0:08:33.840 --> 0:08:37.880 and he killed a man, an executive who led a 0:08:37.920 --> 0:08:43.480 company that makes billions, inflicting misery on millions. That's the 0:08:43.559 --> 0:08:48.200 business model. Now, when you pay for insurance, the expectation 0:08:48.480 --> 0:08:51.280 is when you need it, you'll have it, and the 0:08:51.360 --> 0:08:56.680 agreement will be kept. United Healthcare is notorious as a 0:08:56.760 --> 0:09:01.760 company that says no. The bullet casing left behind contained 0:09:01.800 --> 0:09:09.200 a message, and that message is corporate strategy. It's about deny, deny, deny, 0:09:09.720 --> 0:09:17.120 and the denials inflict misery, bankruptcy, stress, pain, and a 0:09:17.200 --> 0:09:21.600 denial of care that shortens lives, makes the end of 0:09:21.679 --> 0:09:26.720 life more painful, and makes living much harder than it 0:09:26.840 --> 0:09:32.080 needs to be for ordinary Americans. Now, I have spent 0:09:32.360 --> 0:09:40.280 years of my career advising CEOs, athletes, presidents, prime ministers, senators, judges, 0:09:40.360 --> 0:09:44.240 you name it, a lot of them in crisis situations. 0:09:44.559 --> 0:09:46.760 When you're in a crisis, when you're in a hole, 0:09:47.040 --> 0:09:51.440 the golden rule is very simple, put down the shovel 0:09:51.640 --> 0:09:55.120 and stop digging, which, if you're a leader in one 0:09:55.160 --> 0:09:59.840 of the global bullshit industries, that gets translated into stop 0:10:00.120 --> 0:10:05.400 up talking, don't move, do less, don't make the situation worse. 0:10:05.800 --> 0:10:10.240 But of course, in this era, nobody can comprehend the 0:10:10.320 --> 0:10:14.520 simple wisdom of a man like Chief Joseph, who said 0:10:15.000 --> 0:10:21.720 speaking truth requires few words. When CEOs find themselves in 0:10:21.800 --> 0:10:26.400 a desperate space, there are a couple of predictable avenues 0:10:26.640 --> 0:10:32.080 where they can go and communicate with tremendous efficiency to 0:10:32.280 --> 0:10:36.079 the global elite, and one of those places, or the 0:10:36.240 --> 0:10:41.680 editorial pages of the nation's greatest newspapers, The New York Times, 0:10:41.880 --> 0:10:46.440 the Washington Post, the Atlantic Magazine, the Wall Street Journal, 0:10:46.720 --> 0:10:49.560 and there's a few more. And so it is that 0:10:49.760 --> 0:10:54.360 Andrew Witty, who was Brian Thompson's boss at the United 0:10:54.440 --> 0:10:58.240 Healthcare Group, has gone to the pages of the New 0:10:58.320 --> 0:11:03.360 York Times, and there Andrew Whitty subjects the reader to many, 0:11:03.400 --> 0:11:09.920 many paragraphs of platitudes, platitudes about healthcare, platitudes and lies 0:11:10.240 --> 0:11:14.840 about his company, about his intentions, and about what is 0:11:14.960 --> 0:11:20.640 happening to ordinary people at the hands of his company. Now, 0:11:20.840 --> 0:11:27.200 the entire editorial is deceptive, starting with this at the beginning, 0:11:27.679 --> 0:11:32.679 mister Andrew Witty. But that's not how he was introduced 0:11:33.080 --> 0:11:36.600 when he took over the company. The CEO of the group, 0:11:36.960 --> 0:11:42.400 this former advisor to the governor of Gangzhou, China. Yes, 0:11:42.640 --> 0:11:47.240 in the People's Republic, the communist governor of Gangzhou, China. 0:11:47.400 --> 0:11:52.200 Andrew Whitty was his advisor. Which I don't say to disparage, 0:11:52.320 --> 0:11:55.600 other than to make the point that he probably doesn't 0:11:55.640 --> 0:12:00.640 really care about the lives of ordinary Americans, because Andrew 0:12:00.760 --> 0:12:04.679 Witty is not an ordinary American, has never been an 0:12:04.800 --> 0:12:10.240 ordinary American. He's a British subject. Sir Andrew Whitty is 0:12:10.360 --> 0:12:14.320 not an American. And so when he's dressed up like 0:12:14.400 --> 0:12:18.160 one in the New York Times, mister Andrew Whitty, and 0:12:18.600 --> 0:12:23.160 within the company he's known as Sir Andrew Whitty, it's purposeful, 0:12:23.480 --> 0:12:28.240 purposefully deceptive. It's aimed at making a connection. But the 0:12:28.440 --> 0:12:32.760 truth of the matter is, Sir Andrew makes twenty three 0:12:33.240 --> 0:12:37.160 million dollars a year. That is three one hundred and 0:12:37.200 --> 0:12:42.400 fifty seven times more than the United Healthcare worker that 0:12:42.520 --> 0:12:47.560 he purports to speak for in this paragraph, which is 0:12:47.600 --> 0:12:51.080 an astonishment, if I may read it. The people of 0:12:51.240 --> 0:12:55.440 United Healthcare Group or nurses, doctors, patients and client advocates, 0:12:55.520 --> 0:12:58.960 technologists and more, they all come to work each day 0:12:59.080 --> 0:13:03.280 to provide health services for millions of Americans in need. 0:13:03.600 --> 0:13:07.240 Let me just say, as a customer of United Healthcare 0:13:07.440 --> 0:13:10.000 and is somebody that has had to have a spinal 0:13:10.040 --> 0:13:13.720 fusion surgery and somebody who because of an injury, will 0:13:13.720 --> 0:13:19.480 have another back surgery. United Healthcare is a brutal, brutal company. 0:13:19.800 --> 0:13:23.880 It is miserable to deal with. It exists in a 0:13:23.960 --> 0:13:30.200 space where it purposefully antagonizes the people that pay it 0:13:30.320 --> 0:13:37.160 money by inflicting on them an imprisonment of impossibility to 0:13:37.480 --> 0:13:44.760 ever be able to successfully navigate their labyrinth of challenges, denials, 0:13:44.960 --> 0:13:51.440 their maize, their bureaucracy of no that enriches the shareholder 0:13:51.800 --> 0:13:56.840 at the expense of the patient, serving as a type 0:13:56.880 --> 0:14:02.960 of poisonous middleman, that adds lost, that adds complexity, and 0:14:03.240 --> 0:14:09.720 adds misery to millions and millions of people. It is 0:14:10.160 --> 0:14:14.360 the business strategy, and to pretend otherwise is to add 0:14:14.640 --> 0:14:19.240 more insult on top of the misery. The simple truth is, 0:14:19.600 --> 0:14:24.000 Sir Andrew doesn't care. And what makes that most clear 0:14:24.360 --> 0:14:29.400 are the platitudes of the New York Times editorial. Within it, 0:14:29.720 --> 0:14:35.640 there is not one sentence that acknowledges what it is 0:14:36.040 --> 0:14:42.640 that United Healthcare could do to lessen the misery it inflicts. Instead, 0:14:43.080 --> 0:14:47.360 it is calls to who knows what? I will begin reading, 0:14:47.680 --> 0:14:51.640 but before I do, let me make this point. Nobody 0:14:51.800 --> 0:14:56.320 ever tells these people shut up, don't talk, don't do anything, 0:14:56.640 --> 0:15:01.640 announce changes. Instead, They've been conduct all their life to 0:15:01.800 --> 0:15:07.000 believe that when they open their mouth, what emerges is genius, 0:15:07.320 --> 0:15:11.880 and that all problems can be solved with the invocation 0:15:12.600 --> 0:15:16.520 of the language of corporate platitude written by some pr 0:15:16.640 --> 0:15:21.560 man overpaid to service, the dressing up of the denial 0:15:21.640 --> 0:15:24.800 of claims that are at the heart of the company's strategy. 0:15:25.120 --> 0:15:27.880 Let me give you some examples from the piece. We 0:15:28.000 --> 0:15:31.080 know the healthcare system does not work as well as 0:15:31.120 --> 0:15:35.200 it should, and we understand people's frustrations with it. No 0:15:35.280 --> 0:15:37.800 one would design a system like the one we have, 0:15:37.920 --> 0:15:41.720 and no one did. It's a patchwork built over decades. 0:15:41.800 --> 0:15:45.120 Our mission is to help make it work better. We 0:15:45.240 --> 0:15:48.880 are willing to partner with anyone as we always have 0:15:49.080 --> 0:15:55.120 healthcare providers, employers, patients, pharmaceutical companies, government and others to 0:15:55.280 --> 0:15:59.400 find ways to deliver high quality care and lower costs. 0:15:59.640 --> 0:16:03.920 Hit is all bullshit. The American people see it, they 0:16:04.000 --> 0:16:07.520 understand it. The news media doesn't see it because they 0:16:07.520 --> 0:16:10.480 don't cover it, they don't comprehend it, and they don't 0:16:10.520 --> 0:16:14.400 travel to the places where the American people are because 0:16:14.440 --> 0:16:18.320 the world, as its shrunk, has become more remote and 0:16:18.440 --> 0:16:22.400 more isolated, adding to the misery. The truth of the 0:16:22.520 --> 0:16:26.720 matter is people are not alone in dealing with this company. 0:16:26.880 --> 0:16:30.520 Everybody who deals with it, from the doctor, from the nurse, 0:16:30.560 --> 0:16:33.800 from the provider to the patient. Every part of the 0:16:33.840 --> 0:16:40.160 healthcare system, except for the bureaucracy, except for the companies, 0:16:40.760 --> 0:16:46.440 knows and disdains United Healthcare because they appreciate it for 0:16:46.560 --> 0:16:50.520 what it is. A cancer on the healthcare system. Let 0:16:50.520 --> 0:16:54.960 me keep reading. Healthcare is both intensely personal and very complicated, 0:16:55.000 --> 0:16:58.960 and the reason behind coverage decisions are not well understood. 0:16:59.480 --> 0:17:03.360 We share there some of the responsibility for that. Together 0:17:03.520 --> 0:17:06.720 with employers, governments, and others who pay for care, we 0:17:06.840 --> 0:17:10.400 need to improve how we explain what insurance covers and 0:17:10.440 --> 0:17:14.720 how decisions are made. Behind each decision lies a comprehensive 0:17:14.760 --> 0:17:20.440 and continually updated body of clinical evidence focused on achieving 0:17:20.480 --> 0:17:27.480 the best health outcomes in ensuring patient safety. Blah blah 0:17:27.640 --> 0:17:36.520 blah blah, meaningless corporate tease and jargon. It is a lie. 0:17:36.640 --> 0:17:40.520 While the health system is not perfect, every corner of 0:17:40.560 --> 0:17:43.720 it is filled with people who try to do their 0:17:43.800 --> 0:17:49.359 best for those they serve. Is Sir Andrew comparing himself 0:17:49.440 --> 0:17:53.080 to the brain surgeon who has spent twenty years of 0:17:53.480 --> 0:17:58.320 their lives honing an exactitude a skill. Is he comparing 0:17:58.440 --> 0:18:03.160 himself to the attention who cleans the bedpen who tends 0:18:03.480 --> 0:18:07.040 to the sores and the wounds and cleans the blood 0:18:07.080 --> 0:18:10.399 and the stains and the puke. Is he comparing himself 0:18:10.640 --> 0:18:14.040 to the labor and delivery nurse? Is he comparing himself 0:18:14.119 --> 0:18:17.199 to the person who holds the hand of the dying patient? This, 0:18:17.400 --> 0:18:20.880 sir Andrew, who makes twenty three million dollars a year. 0:18:21.080 --> 0:18:24.520 What sir Andrew does, what his great skill is, is 0:18:24.600 --> 0:18:28.399 reading a spreadsheet. What Sir Andrew is great at doing 0:18:28.760 --> 0:18:32.600 is appreciating that the human being can be reduced to 0:18:32.720 --> 0:18:36.400 a cog, to a nothing, to a number that if 0:18:36.560 --> 0:18:40.360 enough of them can be said no to who deserve 0:18:40.720 --> 0:18:44.280 to have their treatments paid for because that's what their 0:18:44.359 --> 0:18:49.119 insurance guarantees. That he's a genius, the greatest doctor of 0:18:49.119 --> 0:18:52.000 them all, But he's not. What he is is a 0:18:52.000 --> 0:18:56.399 global scumbag and a businessman who's been knighted because he 0:18:56.480 --> 0:19:01.520 can surf the wave of a very complicated business. Let 0:19:01.520 --> 0:19:06.199 me keep reading from his essay of platitudes. Clearly, we 0:19:06.320 --> 0:19:10.080 are not there yet. We understand and share the desire 0:19:10.200 --> 0:19:14.119 to build a healthcare system that works better for everyone. 0:19:14.600 --> 0:19:19.880 That is the purpose of our organization. No, sir Andrew, 0:19:20.160 --> 0:19:24.040 the purpose of your organization is to return shareholder profit, 0:19:24.480 --> 0:19:28.560 and none benefit more than you do, Sir Andrew. The 0:19:28.680 --> 0:19:33.320 United States and the United Kingdom are said to share 0:19:33.680 --> 0:19:39.640 a special relationship, and Americans have a fondness for British subjects. 0:19:39.920 --> 0:19:43.120 Here's the truth. We have a lot of Brits in America, 0:19:43.400 --> 0:19:46.840 like the one running the Washington Post newsroom, doing a 0:19:46.880 --> 0:19:51.239 lot of damage to important institutions. And so when you 0:19:51.320 --> 0:19:55.119 hear Sir Andrew just because he speaks English does not 0:19:55.280 --> 0:19:58.159 make him one of us. He's not, And when he 0:19:58.280 --> 0:20:01.600 pretends to be, it's a offensive. The truth of the 0:20:01.640 --> 0:20:04.720 matter is, and I say this as a customer of 0:20:04.760 --> 0:20:10.720 the company, it's a wretched, miserable misery machine. It does 0:20:10.760 --> 0:20:17.439 so intentionally, purposefully. Nobody who deals with United Healthcare doesn't 0:20:17.480 --> 0:20:21.960 get it. So Sir Andrew should save his empty words 0:20:22.480 --> 0:20:27.040 and his platitudes, and Democrats should appreciate that it is 0:20:27.160 --> 0:20:31.520 time to begin to think, in this moment of defeat, 0:20:31.800 --> 0:20:35.840 about what comes next and how to talk to ordinary Americans, 0:20:36.320 --> 0:20:39.200 not in the platitude in the language of Sir Andrew, 0:20:39.480 --> 0:20:43.000 but in the plain English of men like Franklin Roosevelt. 0:20:43.320 --> 0:20:45.640 There's a lot at stake right now, and a lot 0:20:45.680 --> 0:20:49.520 of people in America really are hurting, and they fell 0:20:49.640 --> 0:20:53.160 for a lie because at least the liar had enough 0:20:53.200 --> 0:20:57.040 interest to lie to them. Being seen is always better 0:20:57.080 --> 0:21:00.480 than being ignored, even if you're seen by the most 0:21:00.520 --> 0:21:05.479 awful amongst us. Sir Andrew somehow feels pressure. He feels 0:21:05.520 --> 0:21:08.199 like this story is about him somehow, and so he 0:21:08.280 --> 0:21:11.720 decided he would start talking, he would start dancing, he 0:21:11.760 --> 0:21:15.760 would start the jive and chuck. But it doesn't work. 0:21:16.080 --> 0:21:19.840 Maybe it does to a deluded CEO class that will 0:21:20.119 --> 0:21:23.040 call him and write them a note and say, wow, 0:21:23.119 --> 0:21:27.000 Sir Andrew, that was great. What a notp aad brilliant, 0:21:27.359 --> 0:21:31.359 brilliant genius, What a leader you are? Might you speak 0:21:31.359 --> 0:21:35.600 at Davos? What can you tell us there, Sir Andrew? 0:21:35.680 --> 0:21:39.800 Maybe you can join a panel and talk about trust. 0:21:40.280 --> 0:21:45.919 This is the warning. I'm Steve Schmidt. This is the warning, 0:21:46.040 --> 0:21:49.400 and I invite you to join. Subscribe on our substack, 0:21:49.600 --> 0:21:57.200 on our YouTube channel, follow us. Welcome to the community.