1 00:00:02,759 --> 00:00:05,640 Speaker 1: You're listening to Ron and Nanian The Car Doctor, nationally 2 00:00:05,680 --> 00:00:09,240 Speaker 1: recognized auto expert trusted by Mechanics, Weekend wrenchers and vehicle 3 00:00:09,240 --> 00:00:12,280 Speaker 1: owners alike. Ron brings over forty years of hands on 4 00:00:12,360 --> 00:00:15,520 Speaker 1: experience and deep industry insight to help you understand your vehicle. 5 00:00:16,160 --> 00:00:19,160 Speaker 1: Join the Conversation live every Saturday from two to four 6 00:00:19,200 --> 00:00:21,759 Speaker 1: pm Eastern by calling eight five to five five six 7 00:00:21,880 --> 00:00:24,919 Speaker 1: zero nine nine zero zero. That's a five to five 8 00:00:25,079 --> 00:00:28,320 Speaker 1: five six zero ninety nine hundred, your direct line to 9 00:00:28,400 --> 00:00:33,400 Speaker 1: honest answers and practical advice. Looking for more, visit cardoctorshow 10 00:00:33,520 --> 00:00:37,320 Speaker 1: dot com for past episodes, repair tips, and Ron's latest insights, 11 00:00:37,520 --> 00:00:39,760 Speaker 1: and be sure to subscribe to the Car Doctor YouTube 12 00:00:39,840 --> 00:00:44,280 Speaker 1: channel for exclusive videos, real repair footage and more. Now 13 00:00:44,600 --> 00:00:47,479 Speaker 1: start your engines. The Car Doctor is in the garage 14 00:00:47,560 --> 00:00:50,640 Speaker 1: and ready to take your call. 15 00:00:50,680 --> 00:00:53,920 Speaker 2: You know, one of the things I've learned after more 16 00:00:53,960 --> 00:00:59,600 Speaker 2: than four decades of repairing cars is vehicles are unemotional, 17 00:01:00,160 --> 00:01:02,480 Speaker 2: really are there? You know, we talked to them like 18 00:01:02,480 --> 00:01:04,720 Speaker 2: they're oh baby, oh do this for O? T me. 19 00:01:04,800 --> 00:01:08,959 Speaker 2: See they're steel and glass and there's a spirit in 20 00:01:09,000 --> 00:01:11,440 Speaker 2: an automobile. I give you that, but you know, what. 21 00:01:11,480 --> 00:01:15,240 Speaker 2: They're just very unemotional. They don't care about your timeline. 22 00:01:15,360 --> 00:01:18,240 Speaker 2: They don't care about you know, where you're trying to go, 23 00:01:18,319 --> 00:01:20,200 Speaker 2: or how much of a rush you're in. They just 24 00:01:20,319 --> 00:01:23,040 Speaker 2: they work by the laws of physics. And that's really 25 00:01:23,080 --> 00:01:26,160 Speaker 2: what you have to keep in mind when you're operating 26 00:01:26,160 --> 00:01:30,160 Speaker 2: a vehicle. This one suburban that rolled into our shop, 27 00:01:30,160 --> 00:01:32,960 Speaker 2: a twenty twenty one Chevy Suburban, came in recently, and 28 00:01:33,319 --> 00:01:35,560 Speaker 2: it didn't care that it was in an accident four 29 00:01:35,600 --> 00:01:38,240 Speaker 2: months prior. It didn't care that the body shop finished 30 00:01:38,280 --> 00:01:41,720 Speaker 2: the repair. It didn't care the insurance company closed the claim, 31 00:01:42,080 --> 00:01:44,720 Speaker 2: and it really didn't care that it ran great for 32 00:01:45,080 --> 00:01:49,760 Speaker 2: months afterwards, because sometimes in life the real problem doesn't 33 00:01:49,760 --> 00:01:53,800 Speaker 2: show up until much later. And that's not unusual, right, 34 00:01:54,120 --> 00:01:57,960 Speaker 2: And it ended up wear this twenty one suburban, beautiful truck, 35 00:01:58,040 --> 00:02:01,360 Speaker 2: real low mileage. Customer called up and said, it won't start. Man, 36 00:02:01,400 --> 00:02:03,720 Speaker 2: I hear that every day. It won't start, It won't 37 00:02:03,760 --> 00:02:06,000 Speaker 2: do this, it won't do that, it doesn't do something. 38 00:02:06,480 --> 00:02:09,960 Speaker 2: But you know, in the back of my mind, because 39 00:02:10,520 --> 00:02:14,360 Speaker 2: I try to remember everything, which is getting harder to do, 40 00:02:16,760 --> 00:02:18,680 Speaker 2: I remember that vehicle had been in an accident because 41 00:02:18,680 --> 00:02:21,679 Speaker 2: the customer because of our relationship. Right, I try to 42 00:02:21,680 --> 00:02:24,160 Speaker 2: have relationships with all my customers where we you're not 43 00:02:24,240 --> 00:02:26,680 Speaker 2: just a number. You're not the deli counter at the 44 00:02:26,680 --> 00:02:29,880 Speaker 2: supermarket now serving number nine. I know when Tom Ray 45 00:02:29,880 --> 00:02:32,200 Speaker 2: comes in, Tom needs tires and brakes, and Tom needs 46 00:02:32,240 --> 00:02:34,280 Speaker 2: an oil change, and I know what Tom needs based 47 00:02:34,280 --> 00:02:36,480 Speaker 2: on the last time that he was there. And it 48 00:02:36,600 --> 00:02:38,640 Speaker 2: just pops into my head. Yeah, I use a computer 49 00:02:38,680 --> 00:02:41,959 Speaker 2: and shop management, but I just it's about the relationship. 50 00:02:42,600 --> 00:02:45,120 Speaker 2: So I knew this customer's twenty one suburban had been 51 00:02:45,120 --> 00:02:48,400 Speaker 2: in an accident lately and it just sort of, I 52 00:02:48,400 --> 00:02:51,560 Speaker 2: don't know, it won't start. Something just clicked my brain. 53 00:02:52,720 --> 00:02:56,720 Speaker 2: You know, it wasn't a catastrophic accident. It wasn't so horrific. 54 00:02:56,800 --> 00:02:58,720 Speaker 2: I mean, it was out of action for about two weeks. 55 00:02:58,720 --> 00:03:01,160 Speaker 2: It was you know, taking into a reputable body shop. 56 00:03:01,200 --> 00:03:03,440 Speaker 2: It was repaired, returned to the owner, and life went 57 00:03:03,520 --> 00:03:07,000 Speaker 2: on until Tuesday this past week, when it wouldn't start 58 00:03:08,160 --> 00:03:10,760 Speaker 2: and the owner tried again and nothing, and you know, 59 00:03:11,040 --> 00:03:13,520 Speaker 2: a tow truck ride later, it landed in my parking lot. 60 00:03:14,960 --> 00:03:18,000 Speaker 2: Now here's where diagnostics gets interesting, right, And here's where 61 00:03:18,000 --> 00:03:22,480 Speaker 2: diagnostics just makes the case, of course, you plug in 62 00:03:22,480 --> 00:03:25,000 Speaker 2: a scan tool, you push the button, nothing happens. So 63 00:03:25,040 --> 00:03:27,240 Speaker 2: you plug in a scan tool and you find a 64 00:03:27,280 --> 00:03:30,480 Speaker 2: bunch of fault codes. Great fault codes will tell you 65 00:03:30,560 --> 00:03:36,520 Speaker 2: what's wrong with the car. Maybe not necessarily. Coaches don't 66 00:03:36,520 --> 00:03:38,680 Speaker 2: tell you what's broken. Codes just tell you the computer 67 00:03:38,800 --> 00:03:41,440 Speaker 2: got confused. Codes tell you that the computer didn't see 68 00:03:41,440 --> 00:03:43,560 Speaker 2: something at light. Now you have to figure out what 69 00:03:43,600 --> 00:03:47,760 Speaker 2: that's something is. And there's a big difference because we 70 00:03:47,800 --> 00:03:51,160 Speaker 2: had communication codes, we had transmission related codes, we had 71 00:03:51,200 --> 00:03:55,720 Speaker 2: engine fault codes, we had security system codes. We had 72 00:03:55,920 --> 00:03:58,120 Speaker 2: you name it. The string was as long as a 73 00:03:58,160 --> 00:04:05,160 Speaker 2: phone number. Now you might be thinking, you know why 74 00:04:05,240 --> 00:04:08,680 Speaker 2: and where, Well, the majority of what I saw pointed 75 00:04:08,720 --> 00:04:11,600 Speaker 2: me towards the trans that the trans control system was 76 00:04:11,720 --> 00:04:14,560 Speaker 2: keeping this vehicle from starting. And you're thinking, how how 77 00:04:14,560 --> 00:04:17,120 Speaker 2: does the transmission keep an engine from starting, Which is 78 00:04:17,160 --> 00:04:20,640 Speaker 2: a great question. It's a fair question now. Years ago, 79 00:04:20,920 --> 00:04:28,000 Speaker 2: it wouldn't or it couldn't today, man, absolutely, modern vehicles 80 00:04:28,000 --> 00:04:31,880 Speaker 2: are networks. The engine computer talks to the transmission computer, 81 00:04:32,040 --> 00:04:35,279 Speaker 2: the body computer talks to the security system, the security 82 00:04:35,320 --> 00:04:39,360 Speaker 2: system talks to the gateway module. Everybody's talking all the time. 83 00:04:39,360 --> 00:04:41,440 Speaker 2: It's kind of like before your relatives didn't get along 84 00:04:41,480 --> 00:04:48,240 Speaker 2: at the holidays, and if as everybody's having this conversation, 85 00:04:48,600 --> 00:04:50,440 Speaker 2: it's sort of like that zoom call you're on at 86 00:04:50,480 --> 00:04:52,960 Speaker 2: work when somebody drops out because they lose their Internet. 87 00:04:53,080 --> 00:04:56,480 Speaker 2: It's like, what happened to him? So now the challenge 88 00:04:57,040 --> 00:05:00,720 Speaker 2: becomes You've got to figure out is the tr transmission 89 00:05:00,800 --> 00:05:04,320 Speaker 2: module the victim or the cause? Is it creating the 90 00:05:04,360 --> 00:05:08,080 Speaker 2: problem or is it the result of the problem. Is 91 00:05:08,080 --> 00:05:11,440 Speaker 2: it losing power, is it losing ground? Is it losing 92 00:05:11,520 --> 00:05:15,240 Speaker 2: the ability to communicate? Is that is the wire broken, fray, damaged, 93 00:05:15,279 --> 00:05:20,080 Speaker 2: cut or is it just dead? And this is where 94 00:05:20,120 --> 00:05:23,080 Speaker 2: diagnosis comes in. This is where the training comes in. 95 00:05:23,160 --> 00:05:27,200 Speaker 2: This is where you know experience matters because anybody can 96 00:05:27,240 --> 00:05:28,919 Speaker 2: read codes. They may not be able to tell you 97 00:05:28,920 --> 00:05:32,000 Speaker 2: what they mean, but anybody can read codes. The skill 98 00:05:32,080 --> 00:05:36,200 Speaker 2: is knowing what to do next. So I started tracing 99 00:05:36,240 --> 00:05:39,440 Speaker 2: circuits and I was looking at network activity, and as 100 00:05:39,480 --> 00:05:43,160 Speaker 2: I started to go through my routine, the pattern began 101 00:05:43,240 --> 00:05:48,640 Speaker 2: to emerge. The trans control module wasn't consistently communicating. Sometimes 102 00:05:48,680 --> 00:05:53,000 Speaker 2: it showed up, sometimes it disappeared, and it was an 103 00:05:53,040 --> 00:05:55,520 Speaker 2: intermittent behavior. It was just enough to stop an entire 104 00:05:55,600 --> 00:05:58,760 Speaker 2: vehicle in its tracks. And now the question becomes why, 105 00:05:59,720 --> 00:06:04,080 Speaker 2: And that's when I remembered the accident four months earlier. 106 00:06:04,720 --> 00:06:08,520 Speaker 2: You know, I don't know if everybody would have remembered this. 107 00:06:08,600 --> 00:06:10,320 Speaker 2: I don't know if anybody would have acted on it. 108 00:06:11,080 --> 00:06:13,560 Speaker 2: A strange shop wouldn't because they wouldn't have known. I 109 00:06:13,680 --> 00:06:17,839 Speaker 2: knew I remembered it. I've learned over the years that 110 00:06:17,920 --> 00:06:22,360 Speaker 2: cars have long memories. They're worse than some people because 111 00:06:23,400 --> 00:06:26,320 Speaker 2: impacts can do some strange things to cars. And this 112 00:06:26,400 --> 00:06:29,240 Speaker 2: suburban you know, you start thinking, is it stress on 113 00:06:29,279 --> 00:06:32,880 Speaker 2: the wiring harness? Did a connector get disturbed? Was it 114 00:06:33,000 --> 00:06:35,880 Speaker 2: put back the way it was supposed to be? Is 115 00:06:35,920 --> 00:06:37,320 Speaker 2: the mounting bracket bent? 116 00:06:37,680 --> 00:06:37,880 Speaker 3: You know? 117 00:06:39,200 --> 00:06:41,120 Speaker 2: How was it hit? Did it? Was it just enough 118 00:06:41,120 --> 00:06:44,479 Speaker 2: to put a crack in a circuit board? Think of 119 00:06:44,520 --> 00:06:46,560 Speaker 2: it like dropping your cell phone. You ever drop your 120 00:06:46,560 --> 00:06:49,800 Speaker 2: cell phone and your cell phone stops working and you go, uh, oh, well, 121 00:06:49,839 --> 00:06:52,000 Speaker 2: actually you say something else, but this is family radio. 122 00:06:52,240 --> 00:06:57,919 Speaker 2: But you get the point. Sometimes that cell phone shatters immediately. 123 00:06:57,960 --> 00:07:00,320 Speaker 2: Sometimes it works for six months and then it's starts 124 00:07:00,360 --> 00:07:02,760 Speaker 2: acting strange. Hey, I don't remember it, but you know, 125 00:07:02,800 --> 00:07:04,720 Speaker 2: you start to think back, You remember, yeah, I did 126 00:07:04,760 --> 00:07:07,200 Speaker 2: kind of drop my cell phone. I gotta tell you, 127 00:07:07,279 --> 00:07:10,520 Speaker 2: I dropped my cell phone two months ago, and the 128 00:07:10,560 --> 00:07:16,360 Speaker 2: bottom corner the glass is shattered. And then about three 129 00:07:16,400 --> 00:07:19,680 Speaker 2: weeks ago, my phone no longer. You know, you're looking 130 00:07:19,680 --> 00:07:22,000 Speaker 2: at the picture horizontally and you turn it the other way. 131 00:07:22,120 --> 00:07:24,480 Speaker 2: All of a sudden, now it doesn't rotate, And I'm 132 00:07:24,480 --> 00:07:26,960 Speaker 2: thinking I went nuts for about a minute, going why 133 00:07:26,960 --> 00:07:29,160 Speaker 2: doesn't my phone? Why doesn't the picture rotating? Then I 134 00:07:29,160 --> 00:07:32,040 Speaker 2: remember it. You drop the phone, dopey, right, you just 135 00:07:32,520 --> 00:07:34,960 Speaker 2: you forget and I got to go get a new phone. 136 00:07:35,040 --> 00:07:37,600 Speaker 2: But you forget, you forget, you drop the phone, You forget. 137 00:07:37,640 --> 00:07:42,600 Speaker 2: The vehicle was in an accident. Electronics can fail slowly, right, 138 00:07:43,040 --> 00:07:46,880 Speaker 2: So I dug a little deeper. The trans control module 139 00:07:46,960 --> 00:07:52,200 Speaker 2: itself was failing internally. Communication links were there, power was there, 140 00:07:52,360 --> 00:07:56,320 Speaker 2: ground was there? Did the collisions shorten the life of 141 00:07:56,320 --> 00:07:58,200 Speaker 2: the trans module? Did it bounce it around? Did it 142 00:07:58,240 --> 00:08:00,720 Speaker 2: smack it hard enough? I don't know. I just know 143 00:08:00,800 --> 00:08:04,480 Speaker 2: that it was enough. You know that it didn't stop 144 00:08:04,680 --> 00:08:07,119 Speaker 2: working all together, but it was just beginning to fail. 145 00:08:07,160 --> 00:08:12,080 Speaker 2: It definitely helped it along. In my mind. So you 146 00:08:12,120 --> 00:08:14,720 Speaker 2: know needed a trans control module. 147 00:08:15,800 --> 00:08:16,120 Speaker 3: Now. 148 00:08:16,240 --> 00:08:20,560 Speaker 2: The great part about this is that you take a simple, 149 00:08:20,760 --> 00:08:23,600 Speaker 2: well what appears as a simple no start, and it 150 00:08:23,680 --> 00:08:26,960 Speaker 2: becomes so much more complicated, so much more that you 151 00:08:27,120 --> 00:08:30,280 Speaker 2: have to deal with in that. You know, now you've 152 00:08:30,320 --> 00:08:32,480 Speaker 2: got to put a transcontrol module in. Now it's got 153 00:08:32,520 --> 00:08:34,560 Speaker 2: to be programmed. Now you have to find a module. 154 00:08:34,600 --> 00:08:37,160 Speaker 2: You've got to go through parts, procurement, you've got to 155 00:08:37,200 --> 00:08:42,760 Speaker 2: go through programming. It's no secret. I've got an Opus IVS, 156 00:08:42,840 --> 00:08:45,959 Speaker 2: an Opus IVS scan tool flat out loved the tool, 157 00:08:46,160 --> 00:08:49,160 Speaker 2: flat out. Those more for me because here's the situation 158 00:08:49,200 --> 00:08:53,280 Speaker 2: where I needed programming, didn't have to deal with going 159 00:08:53,320 --> 00:08:56,400 Speaker 2: through a bunch of website protocols, and called up Opus, 160 00:08:56,440 --> 00:08:59,000 Speaker 2: made an appointment, plug the scan tool in, They flashed 161 00:08:59,040 --> 00:09:02,920 Speaker 2: the module. Car done. Why do I tell you this 162 00:09:03,000 --> 00:09:09,000 Speaker 2: story because you know it highlights something I think we 163 00:09:09,080 --> 00:09:12,200 Speaker 2: do both as a consumer vehicle owner and as a shop. 164 00:09:12,720 --> 00:09:16,800 Speaker 2: We separate events. We don't think that something happened four 165 00:09:16,840 --> 00:09:19,520 Speaker 2: months ago it can't be related to today's problem, because 166 00:09:19,559 --> 00:09:19,880 Speaker 2: it is. 167 00:09:20,040 --> 00:09:20,440 Speaker 3: It was. 168 00:09:21,000 --> 00:09:25,200 Speaker 2: You know, cars don't care, they don't they don't care 169 00:09:25,240 --> 00:09:28,000 Speaker 2: about your timeline, They don't care about anything other than 170 00:09:28,200 --> 00:09:30,920 Speaker 2: the laws of physics applied. Is the vehicle connect? Is 171 00:09:30,960 --> 00:09:33,720 Speaker 2: the vehicle able to do what it's supposed to do 172 00:09:33,800 --> 00:09:39,559 Speaker 2: and talk to each other? Good diagnostics means understanding the 173 00:09:39,640 --> 00:09:43,120 Speaker 2: vehicle's history, looking at was it ever in an accident? 174 00:09:43,240 --> 00:09:47,120 Speaker 2: I've got a customer intake form question number two, vehicle 175 00:09:47,160 --> 00:09:49,120 Speaker 2: ever in an accident? I want to know, if I'm 176 00:09:49,160 --> 00:09:51,320 Speaker 2: taking you in as a client, was this vehicle ever 177 00:09:51,320 --> 00:09:53,760 Speaker 2: in an accident? Has this problem been recurring? Has this 178 00:09:53,880 --> 00:09:56,840 Speaker 2: problem been something that everybody else has tried to work on? 179 00:09:56,920 --> 00:09:58,679 Speaker 2: So I'm you know, I'm gonna find like the parts 180 00:09:58,760 --> 00:10:05,560 Speaker 2: can't exploded underneath the what modifications were made? What happened 181 00:10:05,559 --> 00:10:08,720 Speaker 2: before the problem started? Because sometimes the answer isn't under 182 00:10:08,720 --> 00:10:11,280 Speaker 2: the hood. Sometimes it's buried in the vehicle story. And 183 00:10:11,880 --> 00:10:15,000 Speaker 2: that's really what diagnostics is, and that's really why you 184 00:10:15,160 --> 00:10:20,559 Speaker 2: need advanced capability, because it's not fixing cars, it's solving mysteries. 185 00:10:20,800 --> 00:10:24,520 Speaker 2: We are Colombo to a point, right, and we need 186 00:10:24,640 --> 00:10:27,679 Speaker 2: our We need our magnifying glass. I've got to tell you, 187 00:10:27,760 --> 00:10:30,319 Speaker 2: I couldn't have done this repair without knowing the accident. 188 00:10:30,480 --> 00:10:31,920 Speaker 2: I could have done it, but it wouldn't have been 189 00:10:32,400 --> 00:10:35,640 Speaker 2: quote unquote as easy as it was without knowing the accident, 190 00:10:35,960 --> 00:10:39,480 Speaker 2: without the help of technical information, without Opus IVS as 191 00:10:39,520 --> 00:10:43,120 Speaker 2: my scan tool. You know what, you need a little 192 00:10:43,120 --> 00:10:45,320 Speaker 2: bit of everything to make it work today. I'm Ron 193 00:10:45,280 --> 00:10:47,319 Speaker 2: an Ay in the car doctor. When we return, we're 194 00:10:47,320 --> 00:10:49,120 Speaker 2: gonna take your call it eight five five five six 195 00:10:49,400 --> 00:10:52,080 Speaker 2: nine nine zero zero car advice, done right. We'll be 196 00:10:52,120 --> 00:11:14,720 Speaker 2: back right after this. Hey, let's go over to Wayne 197 00:11:14,720 --> 00:11:18,120 Speaker 2: in Virginia for Toyota Highlander. Wayne, what's going on? How 198 00:11:18,120 --> 00:11:19,360 Speaker 2: can I help you? Running the inde in the car 199 00:11:19,440 --> 00:11:20,559 Speaker 2: doctor at your service. 200 00:11:20,280 --> 00:11:23,559 Speaker 4: Sir, Okay, it's a two thousand and four until you 201 00:11:23,600 --> 00:11:26,400 Speaker 4: had a Highlander. The training's gone out. You took it 202 00:11:26,400 --> 00:11:29,960 Speaker 4: to the transmission shop and they said, yep, the transmission's 203 00:11:30,000 --> 00:11:30,440 Speaker 4: gone out. 204 00:11:31,040 --> 00:11:33,719 Speaker 5: It'll be over five thousand dollars to you tear it 205 00:11:33,920 --> 00:11:38,960 Speaker 5: all right. So I've found on the internet t un 206 00:11:39,080 --> 00:11:44,960 Speaker 5: g oil tongue oil, and they say you use one 207 00:11:45,000 --> 00:11:50,520 Speaker 5: outs for every quart that the vehicle. 208 00:11:50,200 --> 00:11:52,360 Speaker 4: Will hold in the transmission. 209 00:11:52,400 --> 00:11:54,119 Speaker 5: What do you think about the tongue oil. 210 00:11:54,240 --> 00:11:57,800 Speaker 2: For what to what to install into the new transmission? 211 00:11:59,080 --> 00:11:59,320 Speaker 4: Now? 212 00:12:00,040 --> 00:12:03,400 Speaker 5: Yeah, trying that because you know the car's not worth 213 00:12:03,440 --> 00:12:04,520 Speaker 5: five thousand dollars. 214 00:12:04,720 --> 00:12:09,160 Speaker 2: Well, is there a lot of rust on the car? 215 00:12:09,960 --> 00:12:13,360 Speaker 5: No, let's see that's how. 216 00:12:13,320 --> 00:12:16,839 Speaker 2: Many how many Let's start, Let's let's start at the beginning. Wayne, Wayne, 217 00:12:16,880 --> 00:12:18,600 Speaker 2: let's start at the beginning. How many miles are on 218 00:12:18,640 --> 00:12:19,720 Speaker 2: the car? 219 00:12:20,320 --> 00:12:23,920 Speaker 4: I don't know, that's not the sense mission. 220 00:12:25,480 --> 00:12:29,280 Speaker 2: Well, but the car has got an odometer, doesn't it. 221 00:12:29,280 --> 00:12:32,000 Speaker 5: It's probably over two hundred thousand. It's my granddaughter's car. 222 00:12:32,280 --> 00:12:36,560 Speaker 2: Okay, So so the car's got two hundred thousand miles 223 00:12:36,559 --> 00:12:41,880 Speaker 2: on it. It's twenty three years old, yep. Right, you know, 224 00:12:41,960 --> 00:12:43,960 Speaker 2: has it had any kind of regular maintenance? Has it 225 00:12:44,000 --> 00:12:49,640 Speaker 2: had any you know, care comfort, oil changes, filters, fluids, 226 00:12:50,040 --> 00:12:51,319 Speaker 2: or has it just been driven into the. 227 00:12:51,240 --> 00:12:58,600 Speaker 5: Ground oil changes in that? Not a lot of care 228 00:12:58,640 --> 00:12:59,199 Speaker 5: and comfort? 229 00:12:59,400 --> 00:13:02,920 Speaker 2: Right, So you're really convincing me that the cars beyond 230 00:13:02,960 --> 00:13:06,160 Speaker 2: hope because it's just been neglected. Not picking on you, 231 00:13:06,160 --> 00:13:10,200 Speaker 2: I'm just saying it like it is, right, right, So 232 00:13:10,240 --> 00:13:10,959 Speaker 2: it doesn't What do. 233 00:13:10,880 --> 00:13:13,240 Speaker 4: You think about the tangoisle for the chiny? 234 00:13:13,679 --> 00:13:16,480 Speaker 2: What have you got to lose? The car's a lost 235 00:13:16,520 --> 00:13:19,080 Speaker 2: cause at this point, right, I'm not trying to be flip. 236 00:13:19,120 --> 00:13:22,679 Speaker 2: I'm just saying it's you know, you're telling me you've 237 00:13:22,720 --> 00:13:24,439 Speaker 2: got a car that's not worth fixing. You're telling me 238 00:13:24,480 --> 00:13:27,000 Speaker 2: your car that's been abused. If it was a horse, 239 00:13:27,640 --> 00:13:29,480 Speaker 2: let me describe it this way. If it was a horse, 240 00:13:29,600 --> 00:13:33,040 Speaker 2: was it road hard, put away wet? 241 00:13:33,840 --> 00:13:35,680 Speaker 5: Well, I don't think the car is worth very much. 242 00:13:36,000 --> 00:13:40,480 Speaker 2: Well, but but well, first of all, well, i'm agreeing 243 00:13:40,520 --> 00:13:42,680 Speaker 2: with you. If you're telling me you've got two hundred 244 00:13:42,720 --> 00:13:46,280 Speaker 2: thousand miles plus on a vehicle that's twenty three years 245 00:13:46,280 --> 00:13:48,560 Speaker 2: old and can't provide me service records, and it needs 246 00:13:48,559 --> 00:13:51,440 Speaker 2: a transmission, it doesn't matter what you pour into the 247 00:13:51,480 --> 00:13:55,040 Speaker 2: trans if the trans stopped working. I don't think there's 248 00:13:55,080 --> 00:14:00,679 Speaker 2: any magic elixir, miracle drug. You know, six voodoo doctors 249 00:14:00,720 --> 00:14:04,120 Speaker 2: around a pot of water, you know, jumping up and down, yelling, hey, 250 00:14:04,200 --> 00:14:05,920 Speaker 2: let's make the car work. I don't think anything's going 251 00:14:05,960 --> 00:14:09,000 Speaker 2: to help you, brother, But you know it's not gonna hurt. 252 00:14:09,920 --> 00:14:12,120 Speaker 2: I've never heard any I know what tongue oil is. 253 00:14:12,160 --> 00:14:14,760 Speaker 2: I've never heard tongue oil to a court of transfluid 254 00:14:14,760 --> 00:14:17,640 Speaker 2: to help make it work. I've never heard that as 255 00:14:17,640 --> 00:14:21,320 Speaker 2: a as a fix. You know, you've got to watch 256 00:14:21,360 --> 00:14:25,480 Speaker 2: the internet. If it worked for one guy, somewhere, somehow 257 00:14:25,600 --> 00:14:28,880 Speaker 2: in the deepest part of America that oh, you know, 258 00:14:29,600 --> 00:14:31,640 Speaker 2: we put tungue oil in the transmission and the trans 259 00:14:31,680 --> 00:14:34,040 Speaker 2: started working. But in reality he did something else that 260 00:14:34,080 --> 00:14:36,000 Speaker 2: he's not telling you about or not aware that he did. 261 00:14:36,040 --> 00:14:39,600 Speaker 2: All of a sudden that becomes the fix. I've got 262 00:14:39,600 --> 00:14:43,200 Speaker 2: no mechanical laws of physics, rational reason why tongue oil 263 00:14:43,200 --> 00:14:46,560 Speaker 2: would solve a transmission problem on a transmission that's broken, 264 00:14:46,800 --> 00:14:49,280 Speaker 2: provided the trans shop is giving you an honest answer, 265 00:14:50,920 --> 00:14:54,920 Speaker 2: all right, But if it were me, what I'd be 266 00:14:54,960 --> 00:14:57,320 Speaker 2: thinking about is if I put a five thousand dollars 267 00:14:57,320 --> 00:15:00,800 Speaker 2: transmission in it, how much other maintenance has been really 268 00:15:00,840 --> 00:15:04,040 Speaker 2: done to it? And this is my point, because if 269 00:15:04,080 --> 00:15:06,480 Speaker 2: this doesn't fix the granddaughter's car, and you're going to 270 00:15:06,520 --> 00:15:09,600 Speaker 2: help her buy a replacement so she can continue to 271 00:15:09,600 --> 00:15:11,920 Speaker 2: go to her job or school or whatever she's doing, 272 00:15:13,600 --> 00:15:17,920 Speaker 2: what's that going to cost A a cheap A cheap 273 00:15:18,040 --> 00:15:22,520 Speaker 2: replacement car is fifteen to twenty grand today, unless you 274 00:15:22,520 --> 00:15:26,560 Speaker 2: happen to come across that. You know, the church Ladies 275 00:15:26,600 --> 00:15:28,720 Speaker 2: car that she drove to church on Sunday, that's got 276 00:15:28,720 --> 00:15:31,320 Speaker 2: twenty thousand miles on it, it's twenty years old and 277 00:15:31,360 --> 00:15:33,400 Speaker 2: the family wants five grand for it, And those cars 278 00:15:33,400 --> 00:15:37,200 Speaker 2: are getting harder and harder and harder to find. And 279 00:15:37,240 --> 00:15:39,600 Speaker 2: I'm not saying put a trans in this car. I'm 280 00:15:39,680 --> 00:15:42,120 Speaker 2: just saying, you've got to look at the potential and 281 00:15:42,160 --> 00:15:46,360 Speaker 2: the problems of finding a replacement. So, yes, you want 282 00:15:46,360 --> 00:15:48,240 Speaker 2: to put tongue oil in it, I've never heard of it. 283 00:15:49,200 --> 00:15:51,480 Speaker 2: I'd like to know the rationale behind it. Toungue oil 284 00:15:51,560 --> 00:15:54,280 Speaker 2: is an oil preservative. We usually put it on the 285 00:15:54,440 --> 00:15:57,080 Speaker 2: ends of swords and knives to help keep rust away. 286 00:15:57,440 --> 00:15:59,680 Speaker 2: So how that's going to revitalize a clutch pack or 287 00:15:59,680 --> 00:16:02,960 Speaker 2: a band or a transmission that's failed, or hard metal parts. 288 00:16:03,200 --> 00:16:09,200 Speaker 2: It's all voodoo to me, brother, You know it's I'm 289 00:16:09,240 --> 00:16:12,000 Speaker 2: being honest. I'm just listening waying. You know, if you're 290 00:16:12,000 --> 00:16:14,440 Speaker 2: a regular listener, you know I'm not gonna I'm not 291 00:16:14,440 --> 00:16:18,320 Speaker 2: going to sugarcoat it. I don't see where there's any 292 00:16:18,400 --> 00:16:26,960 Speaker 2: value in that makes sense. Okay. I know it's not 293 00:16:27,000 --> 00:16:29,320 Speaker 2: the answer you're looking for. I know you're looking for 294 00:16:29,360 --> 00:16:31,680 Speaker 2: a miracle and a can I get that one hundred percent, 295 00:16:32,520 --> 00:16:36,000 Speaker 2: but I just you know, part of what I'm supposed 296 00:16:36,040 --> 00:16:37,920 Speaker 2: to do is just try to open everybody's eyes to 297 00:16:37,960 --> 00:16:40,000 Speaker 2: the potential of maybe let's try it the other way. 298 00:16:41,280 --> 00:16:44,000 Speaker 2: And I'm not saying this car is worth fixing, but 299 00:16:45,000 --> 00:16:48,560 Speaker 2: you know, the older Toyotas tended to run a good 300 00:16:48,640 --> 00:16:51,720 Speaker 2: long time. It went two hundred thousand plus miles and 301 00:16:51,760 --> 00:16:55,080 Speaker 2: it probably never had fluid service. But what's the rest 302 00:16:55,080 --> 00:16:58,320 Speaker 2: of the car look like? And you know, if we 303 00:16:58,320 --> 00:17:00,720 Speaker 2: were standing at the counter in the shop, my first 304 00:17:00,760 --> 00:17:03,280 Speaker 2: comment question would be along the lines of what I'm 305 00:17:03,320 --> 00:17:06,159 Speaker 2: telling you here. How much rust does it have? What 306 00:17:06,240 --> 00:17:08,600 Speaker 2: does the radiator look like? What does the cooling system 307 00:17:08,640 --> 00:17:12,080 Speaker 2: look like? If it's a timing belt motor, was the 308 00:17:12,080 --> 00:17:15,240 Speaker 2: timing belt ever replaced? Because it's not a five thousand 309 00:17:15,240 --> 00:17:19,359 Speaker 2: dollars transmission, it's a five thousand dollars transmission plus everything 310 00:17:19,440 --> 00:17:21,600 Speaker 2: else it needs to bring that car up to speed. 311 00:17:21,960 --> 00:17:24,359 Speaker 2: So yes, to your point, the car is probably not 312 00:17:24,440 --> 00:17:32,400 Speaker 2: worth fixing. So tongue oil, sure, tongue oil or you know, 313 00:17:32,560 --> 00:17:35,920 Speaker 2: some miracle additive from an autoparts house couldn't hurt either. 314 00:17:35,960 --> 00:17:37,760 Speaker 2: But I don't think it's going to do anything for you. 315 00:17:38,600 --> 00:17:41,360 Speaker 2: So I hope I helped plane. I'm not sure if 316 00:17:41,359 --> 00:17:44,520 Speaker 2: I did, but I did You it's what you need 317 00:17:44,600 --> 00:17:46,680 Speaker 2: to know, maybe not what you want to hear. And 318 00:17:46,960 --> 00:17:49,640 Speaker 2: thanks for calling in a five five five six oho 319 00:17:49,880 --> 00:17:52,679 Speaker 2: nine nine zero zero. I'm running any in the car, doctor, 320 00:17:53,280 --> 00:17:55,280 Speaker 2: call me if you dare, I'll be here. 321 00:18:08,400 --> 00:18:12,800 Speaker 5: Hell, Ron keep you. 322 00:18:29,880 --> 00:18:32,159 Speaker 2: Let's go over to Coral and Florida. Carl. Welcome to 323 00:18:32,200 --> 00:18:33,400 Speaker 2: the card doctor, sir, how can I help? 324 00:18:35,520 --> 00:18:38,160 Speaker 3: Hey, rony'esir? Long time listening? 325 00:18:38,400 --> 00:18:38,720 Speaker 2: Thank you. 326 00:18:40,760 --> 00:18:49,040 Speaker 6: I have a twenty eighteen Handai Tucson, and I heard 327 00:18:49,080 --> 00:18:53,560 Speaker 6: you a few months ago with a collar who had 328 00:18:53,560 --> 00:18:57,360 Speaker 6: a similar vehicle. I think it was his daughters. I'm 329 00:18:57,400 --> 00:19:01,080 Speaker 6: not sure, but anyhow, he had some issues but with 330 00:19:01,160 --> 00:19:04,639 Speaker 6: the engine, I'm having the same issues. 331 00:19:04,960 --> 00:19:05,240 Speaker 3: Uh. 332 00:19:05,400 --> 00:19:11,479 Speaker 6: It is burning oil about a quarter week. It has 333 00:19:11,480 --> 00:19:15,760 Speaker 6: one hundred and twenty thousand miles on it. We bought 334 00:19:15,760 --> 00:19:19,800 Speaker 6: it like less than a year ago, and it's under 335 00:19:20,200 --> 00:19:29,240 Speaker 6: it's under warranty, but it's it recently U started losing 336 00:19:29,320 --> 00:19:32,680 Speaker 6: power and could not I couldn't get it over thirty 337 00:19:32,720 --> 00:19:34,720 Speaker 6: miles an hour for a while. Now it won't go 338 00:19:34,840 --> 00:19:36,280 Speaker 6: over fifteen miles an hour. 339 00:19:36,600 --> 00:19:39,880 Speaker 2: Okay, the uh? 340 00:19:40,080 --> 00:19:42,600 Speaker 6: I mean it's it's at the Hondai Jewership right now. 341 00:19:43,119 --> 00:19:47,119 Speaker 6: They they got a code of off it uh T 342 00:19:47,520 --> 00:19:49,840 Speaker 6: one three two six right. 343 00:19:49,760 --> 00:19:52,800 Speaker 2: Thirteen twenty six, which is which is the knock sensor 344 00:19:52,840 --> 00:19:56,399 Speaker 2: fault that that they and you know it it it 345 00:19:56,640 --> 00:19:59,199 Speaker 2: pray it precludes it down to they start to do 346 00:19:59,280 --> 00:20:01,879 Speaker 2: the software update. But if it's got that, it's internal 347 00:20:01,920 --> 00:20:05,480 Speaker 2: engine failure. So if you're under warranty and you've got 348 00:20:05,520 --> 00:20:08,720 Speaker 2: that fault, you should be a candidate for an engine. 349 00:20:10,520 --> 00:20:13,560 Speaker 3: Wow, that's what that's what I'm looking for. 350 00:20:13,600 --> 00:20:17,600 Speaker 2: Right, that's that's what That's what the campaign and the 351 00:20:17,680 --> 00:20:22,399 Speaker 2: recall and all the bulletins talk about. Now in your case, 352 00:20:22,600 --> 00:20:25,960 Speaker 2: and here's what you need to know, depending upon how 353 00:20:26,000 --> 00:20:29,560 Speaker 2: bad the engine has failed, the fact that it's consuming 354 00:20:29,600 --> 00:20:33,000 Speaker 2: a quart of oil in a week, I'm assuming you 355 00:20:33,080 --> 00:20:34,520 Speaker 2: weren't going very far. 356 00:20:36,680 --> 00:20:41,040 Speaker 3: Right, Ash, we were using it quite a bit. 357 00:20:41,840 --> 00:20:44,000 Speaker 2: We're putting we're putting five hundred miles on it in 358 00:20:44,040 --> 00:20:44,440 Speaker 2: a week. 359 00:20:46,920 --> 00:20:49,919 Speaker 6: Uh, I would stay closed. 360 00:20:49,800 --> 00:20:52,639 Speaker 2: Really, but but you're doing fifteen miles an hour. Did 361 00:20:52,640 --> 00:20:55,200 Speaker 2: I misunderstand how this failure occurred? 362 00:20:55,720 --> 00:20:58,120 Speaker 3: Well? Now this is before started. 363 00:20:57,760 --> 00:21:00,679 Speaker 2: Doing Okay, So because the point what I was getting 364 00:21:00,680 --> 00:21:03,320 Speaker 2: at is if you're using a quart of oil in 365 00:21:03,359 --> 00:21:06,680 Speaker 2: five hundred miles, you're you're pushing all that oil through 366 00:21:06,680 --> 00:21:09,720 Speaker 2: the catalytic converter, so you've probably clogged the cat and 367 00:21:09,720 --> 00:21:14,840 Speaker 2: now you need a catalytic converter too. Yeah, so so 368 00:21:15,280 --> 00:21:19,320 Speaker 2: I was gonna yeah, so now right now, this is 369 00:21:19,359 --> 00:21:21,280 Speaker 2: you know which came first, the chicken or the egg? 370 00:21:22,800 --> 00:21:23,080 Speaker 3: Right? 371 00:21:23,240 --> 00:21:26,040 Speaker 2: Are they gonna? Are they gonna cover the catalytic converter 372 00:21:26,400 --> 00:21:31,239 Speaker 2: because the catalytic converter was damaged by the by the 373 00:21:31,280 --> 00:21:32,040 Speaker 2: engine failure. 374 00:21:34,520 --> 00:21:37,159 Speaker 6: Yes, that makes sense. I would, That's the answer I 375 00:21:37,240 --> 00:21:42,560 Speaker 6: was looking for. They I'm assuming they gotta do both, correct, 376 00:21:42,760 --> 00:21:43,200 Speaker 6: I would. 377 00:21:43,320 --> 00:21:46,359 Speaker 2: Yeah, But you know, what you and I agree to 378 00:21:46,560 --> 00:21:50,760 Speaker 2: from a form of logic and common sense, somehow doesn't 379 00:21:50,760 --> 00:21:55,719 Speaker 2: always apply to the dealer or the manufacturer. Right, this 380 00:21:55,840 --> 00:21:58,000 Speaker 2: is a this is a Tucson wheel drive with a 381 00:21:58,000 --> 00:22:00,160 Speaker 2: two lead right. 382 00:22:00,680 --> 00:22:01,160 Speaker 3: Yes, sir? 383 00:22:01,320 --> 00:22:06,639 Speaker 2: Yeah. Are you talking to Hyundai Corporate yet? 384 00:22:07,520 --> 00:22:09,840 Speaker 3: No? I have not. I'm still doing dealing with just 385 00:22:09,960 --> 00:22:13,200 Speaker 3: the uh people there. 386 00:22:14,320 --> 00:22:18,679 Speaker 6: And uh but the back to the person that talked 387 00:22:18,760 --> 00:22:21,879 Speaker 6: that I heard you talk to several months ago, you 388 00:22:21,920 --> 00:22:24,960 Speaker 6: gave him a number, some type of number to get 389 00:22:25,200 --> 00:22:26,120 Speaker 6: to give corporate. 390 00:22:26,720 --> 00:22:26,920 Speaker 4: Uh. 391 00:22:27,000 --> 00:22:28,560 Speaker 2: Yeah, the well the bulletin number. 392 00:22:30,280 --> 00:22:31,880 Speaker 3: Yes, that's that's what it is. 393 00:22:31,920 --> 00:22:34,920 Speaker 2: Yeah, bulletin twenty twenty two Day Show, one Day Show, 394 00:22:34,960 --> 00:22:36,399 Speaker 2: twenty three H's and Harry. 395 00:22:38,400 --> 00:22:40,360 Speaker 3: Oh gosh, Well I don't have a pen. 396 00:22:41,400 --> 00:22:44,080 Speaker 2: Well, I'll tell you what. Well, I'll tell you what 397 00:22:44,520 --> 00:22:48,000 Speaker 2: if if you wait about two hours after five pm 398 00:22:48,040 --> 00:22:52,320 Speaker 2: Eastern time, they take the live radio show and they 399 00:22:52,320 --> 00:22:54,720 Speaker 2: will upload it as a podcast, And if you go 400 00:22:54,760 --> 00:22:57,640 Speaker 2: to the second hour where you were the call out 401 00:22:57,640 --> 00:22:59,680 Speaker 2: of the bottom of the second hour, you can just 402 00:22:59,720 --> 00:23:01,800 Speaker 2: hear the whole thing all over again, which will be 403 00:23:01,880 --> 00:23:06,000 Speaker 2: kind of weird, right, you get to hear yourself, you know, 404 00:23:07,359 --> 00:23:09,600 Speaker 2: but you can, you can, you can, you know, pick 405 00:23:09,640 --> 00:23:11,400 Speaker 2: it up there. It was bulletin. I'll do it again. 406 00:23:11,760 --> 00:23:15,080 Speaker 2: It's a service campaign. It started November this This bulletin 407 00:23:15,160 --> 00:23:17,879 Speaker 2: number was dated November of twenty two, but it was 408 00:23:17,960 --> 00:23:20,720 Speaker 2: bulletin twenty two Dash oh one, dash Oh twenty three 409 00:23:21,000 --> 00:23:24,960 Speaker 2: H's and Harry Dash two. And it talks all about 410 00:23:24,960 --> 00:23:28,439 Speaker 2: thirteen twenty six. It talks about engine bearing inspection, it 411 00:23:28,480 --> 00:23:31,680 Speaker 2: talks about engine replacement. But I've got to tell you, 412 00:23:32,200 --> 00:23:34,439 Speaker 2: as I told him. I'm sure I told him this 413 00:23:34,560 --> 00:23:38,440 Speaker 2: because I'm pretty consistent. I'll be amazed if Hundai gives 414 00:23:38,480 --> 00:23:41,720 Speaker 2: you a hard time. You know, there's there's there's a 415 00:23:41,800 --> 00:23:45,840 Speaker 2: specific procedure they want you to follow, Carl, but if 416 00:23:45,840 --> 00:23:49,400 Speaker 2: you follow their procedure, they seem to write a blank check. 417 00:23:49,440 --> 00:23:52,400 Speaker 2: It's it's They've been pretty good about it, so much 418 00:23:52,480 --> 00:23:55,160 Speaker 2: so that I'm kind of amazed Hundai is still around. 419 00:23:55,560 --> 00:23:57,520 Speaker 2: I can't figure out how the company stays in business. 420 00:23:57,520 --> 00:23:59,000 Speaker 2: They've wuarrantined so many engines. 421 00:24:00,640 --> 00:24:03,280 Speaker 3: You know, I think you said that to him. Yeah, 422 00:24:03,359 --> 00:24:03,920 Speaker 3: it's I. 423 00:24:04,440 --> 00:24:08,720 Speaker 2: It's it's it's crazy. And then the other bulletin that 424 00:24:08,800 --> 00:24:10,560 Speaker 2: I probably mentioned to him, and I'll mention to you 425 00:24:10,600 --> 00:24:12,240 Speaker 2: since you're gonna go back and listen to this during 426 00:24:12,240 --> 00:24:15,600 Speaker 2: the podcast is twenty two dash EM dash double oh 427 00:24:15,640 --> 00:24:19,240 Speaker 2: six h dash two and that just talks about the 428 00:24:19,240 --> 00:24:25,000 Speaker 2: engine warranty extension. And that's that's the supervised bulletin against 429 00:24:25,000 --> 00:24:27,359 Speaker 2: twenty two e m O double oh six H dash one. 430 00:24:27,480 --> 00:24:30,639 Speaker 2: I mean, have I done this enough? I mean, I 431 00:24:30,640 --> 00:24:33,400 Speaker 2: see so many Hyundais with engine failures. It's like I said, 432 00:24:33,440 --> 00:24:35,400 Speaker 2: I can't figure out how the company stays in business. 433 00:24:36,080 --> 00:24:41,199 Speaker 6: But you know, my son has my son has a 434 00:24:41,240 --> 00:24:46,760 Speaker 6: twenty twenty and he's experiencing the same same issues. 435 00:24:47,359 --> 00:24:51,120 Speaker 2: You know, I built a relationship with the former service 436 00:24:51,200 --> 00:24:54,639 Speaker 2: manager of the local dealership, and I'll never forget his 437 00:24:54,680 --> 00:24:56,479 Speaker 2: words to me. And I tell that, I tell this 438 00:24:56,560 --> 00:24:58,919 Speaker 2: every time I get into one of these here on 439 00:24:59,040 --> 00:25:00,960 Speaker 2: air or at the compt or at the shop. It's 440 00:25:01,000 --> 00:25:03,240 Speaker 2: just he told me, he said, it's a it's a 441 00:25:03,280 --> 00:25:05,360 Speaker 2: car designed by some kids sitting on a dirt floor 442 00:25:05,400 --> 00:25:08,040 Speaker 2: in a third world country. What do you expect? And 443 00:25:09,000 --> 00:25:12,560 Speaker 2: I think about that. He said, they're great five year cars. 444 00:25:13,160 --> 00:25:16,960 Speaker 2: They're electronics are phenomenal. But he said, after five six years, 445 00:25:17,480 --> 00:25:19,399 Speaker 2: it's it's not anything you're going to hang on to. 446 00:25:19,880 --> 00:25:21,560 Speaker 2: And I've got to tell you, you know, on a 447 00:25:21,840 --> 00:25:25,879 Speaker 2: sort of a same note, but a different aside. You know, 448 00:25:25,960 --> 00:25:28,560 Speaker 2: we've seen people, you know, they'll have the replacement engine 449 00:25:28,600 --> 00:25:31,240 Speaker 2: and then the transmission fails at one hundred and thirty 450 00:25:31,560 --> 00:25:35,840 Speaker 2: one hundred and forty thousand miles and some of these days, 451 00:25:35,880 --> 00:25:38,000 Speaker 2: some of they well some of these hun days, the 452 00:25:38,040 --> 00:25:42,760 Speaker 2: transmissions are eight nine grand. They they far exceed the 453 00:25:42,840 --> 00:25:46,280 Speaker 2: value of the car. Maybe not in today's lack of 454 00:25:46,400 --> 00:25:49,680 Speaker 2: used car market, but you know, and then it's difficult 455 00:25:49,720 --> 00:25:56,399 Speaker 2: getting parts. So let's let's let's rewind, right, If you 456 00:25:56,480 --> 00:25:58,680 Speaker 2: had come to me previously and said, Ron, I want 457 00:25:58,680 --> 00:26:00,720 Speaker 2: to buy a new Hyunday or a used Hyundai. What 458 00:26:00,760 --> 00:26:05,320 Speaker 2: do you think My answer wouldn't change. It's if it's new, 459 00:26:05,359 --> 00:26:08,880 Speaker 2: it's a great five year car. There. I like them 460 00:26:08,880 --> 00:26:10,840 Speaker 2: so much. I'm tempted to buy one just to have, 461 00:26:11,440 --> 00:26:14,399 Speaker 2: just to play with it. If it's a used vehicle, 462 00:26:14,920 --> 00:26:18,119 Speaker 2: depends on the mileage, depends what you're paying. You know, 463 00:26:18,480 --> 00:26:21,639 Speaker 2: if you're buying a Hyundai, may be the answer for it. 464 00:26:21,720 --> 00:26:24,160 Speaker 2: To the marketplace to find a three thousand dollars used 465 00:26:24,160 --> 00:26:26,680 Speaker 2: train station beater and you get six months out of 466 00:26:26,720 --> 00:26:29,159 Speaker 2: it and you walk away and you go, okay, you 467 00:26:29,200 --> 00:26:32,919 Speaker 2: get longer than that. You did good. But I you know, 468 00:26:33,920 --> 00:26:37,800 Speaker 2: just just just just tough cars man. You know it's 469 00:26:37,920 --> 00:26:39,480 Speaker 2: kind of a joke, but it's no joke. You know 470 00:26:39,520 --> 00:26:40,479 Speaker 2: what Hyundai stands for. 471 00:26:42,960 --> 00:26:43,480 Speaker 3: I did not. 472 00:26:44,200 --> 00:26:48,720 Speaker 2: Hope you understand nothing. Yeah, hope you understand nothing's drivable 473 00:26:48,760 --> 00:26:51,600 Speaker 2: and inexpensive car. I gotta go. I'm up against the clock, 474 00:26:52,880 --> 00:26:53,679 Speaker 2: all right. 475 00:26:53,600 --> 00:26:54,320 Speaker 3: Okay, all right? 476 00:26:55,080 --> 00:26:58,119 Speaker 6: Do I have to give them the code or that 477 00:26:57,880 --> 00:26:59,080 Speaker 6: that number? 478 00:26:59,280 --> 00:27:01,760 Speaker 2: No, just them. Hey, listen, I'm having a I'm having 479 00:27:01,760 --> 00:27:04,280 Speaker 2: an engine problem. It's at the dealer I've got I've 480 00:27:04,280 --> 00:27:07,119 Speaker 2: got fault Code thirteen twenty six. I want to know 481 00:27:07,160 --> 00:27:09,399 Speaker 2: what my rights are under the warranty extension because I 482 00:27:09,480 --> 00:27:11,280 Speaker 2: know you guys have engine issues. I know you guys 483 00:27:11,280 --> 00:27:14,240 Speaker 2: are doing the engines, you know, under some kind of 484 00:27:14,240 --> 00:27:18,240 Speaker 2: a controlled recall service campaign. Tell me what I need 485 00:27:18,280 --> 00:27:20,480 Speaker 2: to know. I need a loaner. Tell them you want 486 00:27:20,520 --> 00:27:21,320 Speaker 2: a loaner. 487 00:27:21,680 --> 00:27:24,320 Speaker 3: Right, yep, I've already talked to him. 488 00:27:24,359 --> 00:27:26,720 Speaker 6: I gotta, I gotta. I got a rental right now. 489 00:27:27,320 --> 00:27:29,560 Speaker 6: I'm going to get it longer next week, yep. 490 00:27:29,560 --> 00:27:31,560 Speaker 2: And you want to you want to get reimbursed for 491 00:27:31,560 --> 00:27:33,439 Speaker 2: the rental too. Good luck to you, Carl. If you 492 00:27:33,480 --> 00:27:35,199 Speaker 2: need more, you know where I am. I'm running dy 493 00:27:35,240 --> 00:28:00,280 Speaker 2: in the car doctor. I'll be back right after this. Hey, 494 00:28:00,359 --> 00:28:04,040 Speaker 2: and for Carl, if Carl's still listening down there, Florida way. Yeah, 495 00:28:04,200 --> 00:28:07,840 Speaker 2: this the two hours obviously, this hour and the hour 496 00:28:07,920 --> 00:28:11,199 Speaker 2: that was before this, in case you didn't hear, it 497 00:28:11,240 --> 00:28:13,800 Speaker 2: becomes a podcast. The radio broadcast becomes a podcast. So 498 00:28:13,840 --> 00:28:16,960 Speaker 2: this will go up. It starts over at iHeart and 499 00:28:17,000 --> 00:28:19,800 Speaker 2: then iHeart distributes it out the Apple and Hulu and 500 00:28:19,840 --> 00:28:22,480 Speaker 2: Spotify and all the rest of them, and you know, 501 00:28:22,480 --> 00:28:24,920 Speaker 2: it goes out through all normal podcast platforms, so you'll 502 00:28:24,960 --> 00:28:26,760 Speaker 2: be able to hear this hour as well as all 503 00:28:26,760 --> 00:28:29,439 Speaker 2: the other hours everything we've ever done the last I 504 00:28:29,440 --> 00:28:32,479 Speaker 2: don't know however many years we've been doing this, so 505 00:28:32,520 --> 00:28:34,480 Speaker 2: you can get all the podcasts that way. But yes, Carl, 506 00:28:34,520 --> 00:28:35,960 Speaker 2: you can go back and get your bullet to numbers 507 00:28:36,000 --> 00:28:38,200 Speaker 2: that way. I'll do. An email comes to us from 508 00:28:38,200 --> 00:28:40,720 Speaker 2: Mike and Albany. Hey, Ron, I recently bought a used 509 00:28:40,760 --> 00:28:44,200 Speaker 2: GMCSUV with about seventy five thousand miles on it. The 510 00:28:44,240 --> 00:28:46,520 Speaker 2: dealer tells me that it's been fully serviced before I 511 00:28:46,560 --> 00:28:49,040 Speaker 2: bought it, but he can't produce maintenance records, and I'm 512 00:28:49,040 --> 00:28:52,040 Speaker 2: not sure what's been done. The vehicle runs fine, but 513 00:28:52,120 --> 00:28:53,640 Speaker 2: I keep wondering if I should just drive it and 514 00:28:53,720 --> 00:28:56,400 Speaker 2: not worry about it, or spend money now replacing fluids 515 00:28:56,400 --> 00:28:58,960 Speaker 2: and doing maintenance that it may already have been done. 516 00:28:59,200 --> 00:29:01,200 Speaker 2: What's the first thing you would do if you bought 517 00:29:01,240 --> 00:29:03,920 Speaker 2: a used vehicle had no idea of service history? Thanks 518 00:29:03,960 --> 00:29:08,480 Speaker 2: Mike Albany to New York. Really, Mike, that's like a 519 00:29:08,480 --> 00:29:12,080 Speaker 2: great question, dude. It's when every car buyer should be asking, 520 00:29:12,120 --> 00:29:14,760 Speaker 2: because you should you know, I'm the biggest cynic in 521 00:29:14,800 --> 00:29:16,840 Speaker 2: the world. You know, if I buy a vehicle with 522 00:29:16,880 --> 00:29:18,960 Speaker 2: no service records, heck, if I buy a vehicle with 523 00:29:19,080 --> 00:29:21,000 Speaker 2: service records, I want to know was it done right? 524 00:29:21,000 --> 00:29:23,760 Speaker 2: And how much of it was actually done? I assume 525 00:29:23,880 --> 00:29:26,600 Speaker 2: nothing until I can prove otherwise. It's just my nature. 526 00:29:26,800 --> 00:29:30,840 Speaker 2: So my starting point, I'm buying a used vehicle, you 527 00:29:30,880 --> 00:29:32,920 Speaker 2: know what, I want to change everything. If it's wet, 528 00:29:33,080 --> 00:29:36,120 Speaker 2: change it all the fluids, front to back, drive line 529 00:29:36,160 --> 00:29:38,480 Speaker 2: trends now, you know, maybe i'll see it in gear oil. 530 00:29:38,680 --> 00:29:42,320 Speaker 2: If I see fresh RTV around a differential cover, all right, 531 00:29:42,360 --> 00:29:44,360 Speaker 2: maybe I'll take a sample of the fluid and go right, 532 00:29:44,400 --> 00:29:49,160 Speaker 2: that's been changed. But if that dip cover hasn't been removed, 533 00:29:49,680 --> 00:29:51,360 Speaker 2: then was the fluid sucked out? 534 00:29:51,640 --> 00:29:51,920 Speaker 3: Was it? 535 00:29:52,400 --> 00:29:54,920 Speaker 2: You know, was it ever really replaced? What's been done? 536 00:29:55,360 --> 00:29:57,440 Speaker 2: I kind of want to know. So I'm pulling the covers. 537 00:29:58,160 --> 00:30:03,400 Speaker 2: The price of replacement parts is too high. What shortcuts 538 00:30:03,760 --> 00:30:05,480 Speaker 2: did somebody else take? I want to know what was 539 00:30:05,520 --> 00:30:07,360 Speaker 2: done my way, And I think that's probably the way 540 00:30:07,400 --> 00:30:11,120 Speaker 2: you are too, because you're asking the question. You have concern, So, yeah, 541 00:30:11,200 --> 00:30:13,280 Speaker 2: you know what change the oil in the filter unless 542 00:30:13,320 --> 00:30:15,200 Speaker 2: it's you know, clean, and you can see a date 543 00:30:15,320 --> 00:30:18,760 Speaker 2: and that makes sense. How old is the battery? Right, 544 00:30:18,800 --> 00:30:21,440 Speaker 2: this is a twenty, so it's six years old if 545 00:30:21,440 --> 00:30:24,640 Speaker 2: it's got the original battery in it, and it probably does, 546 00:30:25,280 --> 00:30:27,360 Speaker 2: is my guess. I wouldn't even test that. I would 547 00:30:27,400 --> 00:30:30,360 Speaker 2: just replace the battery. Make sure you get correct battery 548 00:30:30,400 --> 00:30:32,719 Speaker 2: for the vehicle. If it's AGM, you want AGM. If 549 00:30:32,760 --> 00:30:35,680 Speaker 2: it's something else you want to make sure, get out 550 00:30:35,680 --> 00:30:38,000 Speaker 2: to auto batteries dot com. You can read all about 551 00:30:38,040 --> 00:30:41,600 Speaker 2: the batteries and decision making and whatever else you might 552 00:30:41,640 --> 00:30:43,440 Speaker 2: have to do there. But that'll just be your bible 553 00:30:43,520 --> 00:30:46,040 Speaker 2: as far as the batteries are concerned, you know you want, 554 00:30:46,480 --> 00:30:48,880 Speaker 2: you know, I would look at breaks, tires, belts, hoses. 555 00:30:49,240 --> 00:30:51,680 Speaker 2: How old are the tires? Look at the date code 556 00:30:51,680 --> 00:30:55,120 Speaker 2: on the tires. There's going to be a Julian date. 557 00:30:55,160 --> 00:30:58,560 Speaker 2: It'll say, oh, nine twenty one, which is the ninth 558 00:30:58,600 --> 00:31:02,560 Speaker 2: week of twenty one. That tire is now approaching six 559 00:31:02,640 --> 00:31:04,520 Speaker 2: years old. It's kind of getting to the fuzzy edge 560 00:31:04,520 --> 00:31:07,120 Speaker 2: of where we consider it safe and reliable. I think 561 00:31:07,240 --> 00:31:09,920 Speaker 2: year seven and eight is the end of tires or 562 00:31:09,960 --> 00:31:12,000 Speaker 2: where you want to replace them. So it's it's it's 563 00:31:12,040 --> 00:31:16,640 Speaker 2: time obviously, take a look at breaks, break fluid, transfluid, 564 00:31:16,920 --> 00:31:20,640 Speaker 2: I said diff fluids, transfer case right, just for the 565 00:31:20,680 --> 00:31:23,040 Speaker 2: heck of it. Scan all the computers for fault codes, 566 00:31:23,160 --> 00:31:29,120 Speaker 2: current pending history are the monitors. Complete monitors are the 567 00:31:29,320 --> 00:31:31,840 Speaker 2: measurement by which we go for state inspection. I mean 568 00:31:31,880 --> 00:31:33,800 Speaker 2: you'll find out soon enough when you go for inspection 569 00:31:33,880 --> 00:31:35,800 Speaker 2: in New York. But being as how this is a 570 00:31:35,840 --> 00:31:38,000 Speaker 2: New York vehicle, you're also going to find out because 571 00:31:38,040 --> 00:31:40,120 Speaker 2: your repair shop when you go for inspection, is going 572 00:31:40,200 --> 00:31:41,880 Speaker 2: to look at breaks, It's going to look at tires, 573 00:31:42,160 --> 00:31:44,480 Speaker 2: is going to look at shocks and suspension. New York 574 00:31:44,520 --> 00:31:47,880 Speaker 2: actually does a safety inspection, unlike New Jersey, the unsafest 575 00:31:47,920 --> 00:31:50,880 Speaker 2: state in the Union, because we don't do safety in 576 00:31:50,920 --> 00:31:52,960 Speaker 2: New Jersey. All we care about is a light and 577 00:31:53,000 --> 00:31:56,360 Speaker 2: a place to put the sticker. Look at transfluid, look 578 00:31:56,360 --> 00:31:59,680 Speaker 2: at service history. How old is the coolant so it's original. 579 00:31:59,720 --> 00:32:02,400 Speaker 2: I'm sure sure it's six years old. Get out to 580 00:32:02,560 --> 00:32:05,520 Speaker 2: your local advanced autoparts. Tell them you want to do 581 00:32:05,640 --> 00:32:09,000 Speaker 2: a litmus test or a dip strip test of the 582 00:32:09,040 --> 00:32:13,000 Speaker 2: coolant to see if the coolant is acidic right, and 583 00:32:13,160 --> 00:32:15,840 Speaker 2: they'll it'll be a little, you know, plastic jar with 584 00:32:15,840 --> 00:32:18,120 Speaker 2: a vial, and you know it's it's kind of like 585 00:32:18,160 --> 00:32:20,120 Speaker 2: what we did in tenth grade science right where we 586 00:32:20,480 --> 00:32:24,280 Speaker 2: learned about acidity and litmus and pH and all that stuff. 587 00:32:24,800 --> 00:32:26,400 Speaker 2: Then we'll have a little scale on the bottle. I'll 588 00:32:26,400 --> 00:32:28,360 Speaker 2: tell you if the system is turning acidic. But advanced 589 00:32:28,360 --> 00:32:33,080 Speaker 2: autoparts has coolant, test strips, air filters, cabin filters, easy stuff, 590 00:32:33,080 --> 00:32:35,920 Speaker 2: wiper blades or the wiper blades folded over. And you know, 591 00:32:36,080 --> 00:32:38,040 Speaker 2: you look at the wiper blades on a lot of cars. 592 00:32:38,320 --> 00:32:40,760 Speaker 2: That will tell you if the wiper blades are folded over, 593 00:32:41,160 --> 00:32:42,920 Speaker 2: then how good of a service did they actually do 594 00:32:43,000 --> 00:32:45,440 Speaker 2: if they missed something as simple as that. Look for 595 00:32:45,520 --> 00:32:48,920 Speaker 2: any overdue factory maintenance items and then think real world 596 00:32:49,080 --> 00:32:51,000 Speaker 2: and then call me if you need more. I'm running 597 00:32:51,000 --> 00:32:52,920 Speaker 2: ady in the car doctor. We're back right after this, 598 00:33:05,480 --> 00:33:07,240 Speaker 2: So I want to close with this. 599 00:33:07,240 --> 00:33:08,080 Speaker 3: Story real quick. 600 00:33:08,440 --> 00:33:10,720 Speaker 2: A customer came into the shop this week. It was 601 00:33:10,760 --> 00:33:12,560 Speaker 2: late in the day, one afternoon. He's got a late 602 00:33:12,640 --> 00:33:16,080 Speaker 2: model SUV. He's been to two repair shops and he 603 00:33:16,160 --> 00:33:19,560 Speaker 2: spent like a thousand bucks trying to fix this stalling problem. 604 00:33:20,080 --> 00:33:22,320 Speaker 2: You know, the story kind of goes like this. It 605 00:33:22,320 --> 00:33:24,640 Speaker 2: would stall a traffic light. Sometimes it would start right 606 00:33:24,680 --> 00:33:27,280 Speaker 2: back up, sometimes it didn't. One shop put in a 607 00:33:27,280 --> 00:33:30,120 Speaker 2: fuel pump, another shop put in a crank sensor. Neither 608 00:33:30,160 --> 00:33:34,000 Speaker 2: one fixed it. Now, when I hear the parts canon 609 00:33:34,040 --> 00:33:36,960 Speaker 2: has been released, and I don't hear, well, we diagnosed 610 00:33:36,960 --> 00:33:39,840 Speaker 2: this or we tested that, I kind of slowed down. 611 00:33:39,880 --> 00:33:43,040 Speaker 2: It's just my nature. Because the vehicle's already telling a story, 612 00:33:43,040 --> 00:33:46,440 Speaker 2: you just gotta be willing to listen. So Danny and 613 00:33:46,480 --> 00:33:48,280 Speaker 2: I brought it in and we started with basics, and 614 00:33:48,320 --> 00:33:50,880 Speaker 2: Danny loves watching me do this right, no assumptions, no 615 00:33:50,960 --> 00:33:53,959 Speaker 2: guess and no throwing parts. Of course, the vehicle ran 616 00:33:54,040 --> 00:33:56,920 Speaker 2: perfectly in the bay, no codes, no warning lights, nothing obvious. 617 00:33:57,280 --> 00:33:59,640 Speaker 2: And then I noticed something right. Every time I opened 618 00:33:59,640 --> 00:34:02,240 Speaker 2: and close the driver's door. At first I thought it 619 00:34:02,280 --> 00:34:07,640 Speaker 2: was my imagination. The engine sort of stumbled a little bit. Huh, 620 00:34:07,680 --> 00:34:10,560 Speaker 2: and I opened the door. Nothing, Okay, it was my imagination. 621 00:34:10,640 --> 00:34:13,040 Speaker 2: I closed the door, the engine stumbled, Wait a minute, 622 00:34:13,480 --> 00:34:18,680 Speaker 2: opened it fine, closed it stumble. At this point, Danny 623 00:34:18,760 --> 00:34:20,400 Speaker 2: was laughing because he knew where I was going, and 624 00:34:20,400 --> 00:34:22,279 Speaker 2: as I'm opening and closing the door. I'm watching the 625 00:34:22,320 --> 00:34:25,359 Speaker 2: scan tool, I'm watching signal, I'm watching the PCM shut off. 626 00:34:25,680 --> 00:34:28,920 Speaker 2: The repair a small broken ground wire inside the eight 627 00:34:29,000 --> 00:34:30,680 Speaker 2: pillar at the base of the column that the door 628 00:34:30,760 --> 00:34:33,320 Speaker 2: was flexing every time it opened and closed. Twelve bucks 629 00:34:33,320 --> 00:34:35,960 Speaker 2: in wiring. The car's fixed. I'm running any in the car, doctor. 630 00:34:36,040 --> 00:34:41,040 Speaker 2: The mechanics aren't expensive. They're placeless to see you, doctor. 631 00:34:42,040 --> 00:34:43,720 Speaker 2: Car advice, don't ride