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Speaker 1: Ron Andanian. Everybody wanted cheap and the industry kind of

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Speaker 1: grew up. Everybody has learned the value of buying a

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Speaker 1: good quality part. And you know that's that's a that's

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Speaker 1: a huge part of this. And then the Car Doctor

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Speaker 1: just take the tilt wheel, pull the lever and just

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Speaker 1: you know, up and down, up and down, back and

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Speaker 1: forth because wiggling tilt aggravate the anti theft system and

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Speaker 1: cause it to Come on. Welcome to the radio home

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Speaker 1: of Ron and Anian the Car Doctor, since this is

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Speaker 1: where car owners the world overturned to for their definitive

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Speaker 1: opinion on automotive repair. If your mechanics giving you a

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Speaker 1: busy signal, pick up the phone and call in the

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Speaker 1: garage to orders are open, but I am here to

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Speaker 1: take your falls at five and now he running. Hey,

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Speaker 1: it's time to start your engines. Come on a ward,

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Speaker 1: Ronanay and the Car Doctor here at eight five five

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Speaker 1: five zero nine nine zero zero The Car Doctor seven

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Speaker 1: phone number, Paul, leave a message if we're not here.

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Speaker 1: Tom Ray executive producer, chief, bottle washer, head, cook and

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Speaker 1: everything else today as he's a man on the board

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Speaker 1: and running the whole show. Next year's truly uh, we'll

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Speaker 1: kill you back and get you in the live queue

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Speaker 1: and get you in the lineup for the next live

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Speaker 1: broadcast at eight five zero nine nine zero zero UM.

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Speaker 1: Tim McDonald's gonna be stopping by today. Let's this hour.

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Speaker 1: Let's let's talk about that. Tim McDonald. He's the scenic

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Speaker 1: product manager for Mitchell one in your shop at your side,

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Speaker 1: and yes they have been these many years, and Tim

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Speaker 1: will be coming about it, talk to us about the

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Speaker 1: Connected vehicle, how they're gonna be doing some things. Alerts

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Speaker 1: from the vehicle will be d two ports, um, kind

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Speaker 1: of interesting stuff that you know, how connected vehicles are

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Speaker 1: gonna help us keep track of what cars need and

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Speaker 1: when they need it, and you know, making it easier

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Speaker 1: for you to decide whether they bring the car in

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Speaker 1: for service. So that'll be down around the bottom of

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Speaker 1: the hour. I think we're doing that. He's also gonna

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Speaker 1: talk a little bit about how they're now able to

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Speaker 1: decode open recalls off of vehicles and just some of

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Speaker 1: the other things they're making to the repair shops software

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Speaker 1: to you know, make it easier for mechanics and in

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Speaker 1: the end make it easier for you the consumer. Depending

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Speaker 1: upon what you are out there. You gotta be one

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Speaker 1: or the other. Um. It's like boys and girls. You

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Speaker 1: either own a car, you're working on cars, one or

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Speaker 1: the other. Um. You know, he will be here to

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Speaker 1: talk about that a little bit later on. But right

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Speaker 1: now before I go to the phone, just one thought.

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Speaker 1: I keep meaning to do this. You know, we're getting

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Speaker 1: into the cold weather winter, and someone said this to

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Speaker 1: me this morning, and I wanted to bring it up

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Speaker 1: because I thought she had a really great point in

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Speaker 1: that we're talking about warming up the vehicle. And she

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Speaker 1: noticed that she warmed up her vehicle for the first

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Speaker 1: time this week this morning, as a matter of fact,

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Speaker 1: in the garage, and her husband had backed it in

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Speaker 1: and not knowingly, she didn't realize that he had backed

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Speaker 1: it in for whatever reason to get you know, taking

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Speaker 1: out groceries or whatever made it easier forever that reason.

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Speaker 1: So you know, she hit the button from inside the

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Speaker 1: house to remote start the car, and the exhaust was

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Speaker 1: now coming inside the house, and she you know, realized

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Speaker 1: that when she smelled, you know, the exhaust coming in

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Speaker 1: the house, you know, at a much stronger rate. So

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Speaker 1: let's let's be mindful. I know we're into the cold

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Speaker 1: weather and we're we're all you know, excited to use

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Speaker 1: our remote starts, and yeah, I can get into a

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Speaker 1: warm vehicle, but um, you know, make sure that you're alive,

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Speaker 1: that you can get out there to the warm vehicle

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Speaker 1: and not not gas yourself to death. Okay, So just

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Speaker 1: be mindful of that. And also, you know we've got

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Speaker 1: snow today here in the northeast. There's snow in all

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Speaker 1: the parts of the country. If you are warming up

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Speaker 1: the vehicle, uh, you know, make sure that if you

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Speaker 1: do start it and it's nearby, that you know there's

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Speaker 1: nobody in it. But the tail pipe is clear, is

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Speaker 1: what I'm trying to get to. That it's not going

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Speaker 1: to back up exhaust and make it come out of

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Speaker 1: other places and also affect performance, will it run, will

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Speaker 1: it cluse? Other issues? So, um, you know, well, you

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Speaker 1: know you're too dangerous with that board. I gotta get

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Speaker 1: Tony back. At least he was calm, so but yeah,

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Speaker 1: just just make sure that you know it's warming up,

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Speaker 1: the vehicles, were aware of what we're doing there. That uh,

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Speaker 1: it's it's it's it's I don't want to see anybody

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Speaker 1: get hurt. And that's the bottom line. So warm the

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Speaker 1: vehicle up, use the remote start just it's snow and

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Speaker 1: it's called you know which way is it pointed? And

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Speaker 1: as the tailpipe clear? And can you get it in

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Speaker 1: and out safe? And uh, you know survived till the

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Speaker 1: next week. So that was it. I hope I did that. Okay,

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Speaker 1: let's go over to William Morristown, New Jersey. Some comments

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Speaker 1: and questions about tires. William Row with the car doctor, Sir,

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Speaker 1: how can I help? Thank you for taking my call.

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Speaker 1: Listen to you ever since you started, and I've always

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Speaker 1: told people, if you can't fix the problem, there never

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Speaker 1: was a problem. In the beginning. I didn't realize. I

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Speaker 1: didn't realize my uncle was gonna call today's show Tom.

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Speaker 1: That's uh, that's we paid this guy good money and

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Speaker 1: I take the call. Okay, Well go ahead, William, I'm

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Speaker 1: just kidding. Go ahead. Well, what I want to know

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Speaker 1: is I have a I have a two thousand and

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Speaker 1: thirteen F three and I just ordered some new for

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Speaker 1: a hundred and fifty one piece talking wild Cat wild

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Speaker 1: p A three tires. And I know you say don't

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Speaker 1: buy tire as you know if the manufacturer is not

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Speaker 1: in America. What's your opinion on Falcon tires. Um, well,

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Speaker 1: let me correct you. I think what I'm saying is

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Speaker 1: I'm not a fan of Chinese tires because there are

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Speaker 1: some there are some major name brand tires that are

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Speaker 1: not made here that I still consider okay tires, all right,

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Speaker 1: So let's let's let's just clarify that. Now Falcon Falcon,

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Speaker 1: if I'm not mistaken, is made in China. Correct all

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Speaker 1: they say Japanese, but they have you know, offices here

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Speaker 1: in California. Okay. Um, I'm going to say that I

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Speaker 1: would want to know and read some product reviews. I'm

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Speaker 1: very here's the problem with China, all right. And this

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Speaker 1: goes this goes back to uh, we took a class.

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Speaker 1: I took a class back the beginning of the year.

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Speaker 1: I think it was March or April, and they brought

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Speaker 1: in some lawyers and we talked about product liability. You know,

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Speaker 1: people want to bring parts to repair shops and say here,

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Speaker 1: put the widget in, and you know, the lawyer's conversation was,

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Speaker 1: you know, you get this alternator that somebody brings you

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Speaker 1: from China, and you put it in the car and

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Speaker 1: then two weeks later the car catches fire. The car

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Speaker 1: melts down because the alternator was defective, and your insurance

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Speaker 1: company is now going to you know, look to Okay,

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Speaker 1: who do who do they go after to recover the cost? Well,

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Speaker 1: they can't go after China very easily. You think, you

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Speaker 1: think you can see a manufacturer in China. Um, all

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Speaker 1: the different dialects, all the different locales, regions, the way

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Speaker 1: the country's divided up, it's impossible, all right. So the

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Speaker 1: liability from a liability perspective, there's nobody to blame, and

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Speaker 1: the food chain is gonna follow it along to whoever, um,

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Speaker 1: you know, Frankly either installed it or you know, sold

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Speaker 1: the product here in the US. Now, I'm no lawyer,

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Speaker 1: but I'm just telling you what was passed along to us.

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Speaker 1: So you're gonna get these these falkon tires and then

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Speaker 1: you're gonna take it to somebody to haven't put on, right, Okay,

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Speaker 1: I don't want to be that guy. And and I

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Speaker 1: say that because whoever you take that too, and somebody

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Speaker 1: out there will do it. I'm sure they will. They'll

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Speaker 1: just poop and say Ron's just being a nervous nellie.

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Speaker 1: But you know, Ron likes living indoors and eating three

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Speaker 1: meals a day, not currency of the state. Um uh,

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Speaker 1: you know it's yet they get great reviews on the internet. Well,

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Speaker 1: then you're gonna be the guinea pig. You're gonna be

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Speaker 1: the first guy I know that's bought them, that that's

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Speaker 1: actually tried him and use them. Um guys that he's

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Speaker 1: gotten a million all for them, right, Okay, listen, they

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Speaker 1: might be the best thing since sliced bread. I've never

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Speaker 1: heard of I've heard of them. I haven't heard good

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Speaker 1: or bad. I'm just getting I'm just getting leary of

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Speaker 1: a non named brand component that's that's made off shore.

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Speaker 1: We're just out of curiosity, you know, because a lot

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Speaker 1: of people said that where handcook tires made. Yes, but

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Speaker 1: handcook being a major brand hand they have established offices

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Speaker 1: here in the States. They've been around a long time.

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Speaker 1: And I understand what you're saying. These guys are here.

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Speaker 1: You know they're in California. Well, Handcooks in California. Matter

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Speaker 1: of fact, Handcooks right here in New Jersey. Their their

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Speaker 1: local officers, So you know, they're a little bit more

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Speaker 1: firmly entrenched, meaning that if there's a problem, it's easier

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Speaker 1: to sue the guys here than there. It all comes

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Speaker 1: back to It all comes back to money. Will That's

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Speaker 1: that's really the bottom line. Uh, you know if that's

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Speaker 1: what I'm you know, doing, Somebody said a hundred that's

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Speaker 1: you're a big tire, right, yeah, it is. It's just uh,

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Speaker 1: you know, by comparison. Let me ask you this, all right,

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Speaker 1: by comparison, how much was the name brand tire two

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Speaker 1: hundred bucks apiece for a cooper a three? So here's

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Speaker 1: the part I don't get. And you gotta help me

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Speaker 1: with this. You're gonna help me for an extra hundred

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Speaker 1: dollars to not buy a name brand and not become

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Speaker 1: the science project in the guinea pig? Why would you

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Speaker 1: do that? And I'm just asking you're right about that, okay?

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Speaker 1: And I wonder if I wonder if that's the human emotion.

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Speaker 1: I wonder if that's the experience. You know, we all

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Speaker 1: we all like, oh my gosh, I can save a

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Speaker 1: hundred dollars, but we don't look at the just my opinion,

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Speaker 1: just my way of thinking. Man. I'm not saying you're wrong,

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Speaker 1: but I just think we don't look at the other side.

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Speaker 1: We don't look at the flip all right. Um, Well,

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Speaker 1: you've given me some very good information. I mean, I

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Speaker 1: guess I'm gonna be the guinea pig because I don't

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Speaker 1: think I've ordered them. I don't think the guy I

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Speaker 1: will take them back now. But you know, um, you know,

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Speaker 1: I always look at it. Frankly, I look at it

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Speaker 1: and maybe I'm wrong in some extent. But you know,

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Speaker 1: I'll try some experiments. If I'm driving the car. You know,

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Speaker 1: if you've got a wife and kids, would you put

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Speaker 1: them in the car? You know, you gotta not. I'm

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Speaker 1: not married at all. Okay, then you're gonna be the

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Speaker 1: guinea pig. Perfect Well, you gotta decide how much you'll

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Speaker 1: love Here're gonna put her in the car? Not? And

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Speaker 1: our mechanics wrenches, right, so you know it's uh, it's

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Speaker 1: just just be cautious, that's all. But yeah, it's for

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Speaker 1: You're welcome, William, You're very welcome. Yeah. I think about that,

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Speaker 1: you know, for a hundred bucks, but we do that. Um,

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Speaker 1: I still do that. I'll get on the snap on

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Speaker 1: truck and oh, yeah, he's right, I may need this.

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Speaker 1: I may need that. Let me grab one of these

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Speaker 1: and then I think about it and I go, that

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Speaker 1: will never happen? Why did I do that? Um? And

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Speaker 1: it's it's, it's is, And you'll end up sitting there

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Speaker 1: looking at it, and every time you do, you'll sit

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Speaker 1: there and go, why did I buy that? Right? And

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Speaker 1: I've got a couple of those tools in the box.

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Speaker 1: I've got a set of and it's a funny story.

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Speaker 1: And then we'll go. The Rogo guy came around, the

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Speaker 1: Rogo supply guy for the people in Warwick, New York.

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Speaker 1: They know who Rogo is, their big supply house up there,

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Speaker 1: and they're the guys with the yellow cabinets. And he

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Speaker 1: comes in this week and on the tool flyer he's

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Speaker 1: got these little they look like folding they look like knives.

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Speaker 1: It's a fold out wrench thing that goes on a

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Speaker 1: brake line that gets around the whole hex. And oh,

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Speaker 1: we've got these on special shillunly the nine nine dollars

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Speaker 1: while they last, Dude, I gotta set of those from

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Speaker 1: snap on about nine years ago. They're still sitting in

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Speaker 1: the box at the plastic wrapper on them. I've never

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Speaker 1: had a reason to take him off. I'll tell you what.

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Speaker 1: I'll say you my set for fifty bucks. Uh, if

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Speaker 1: you get him out of my box because I just

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Speaker 1: hate to throw them out. You know, some things you

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Speaker 1: look at and you think it's gonna be great, and

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Speaker 1: now I can save time and money and then and

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Speaker 1: you know what my way of thinking is, it's okay

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Speaker 1: to play the science project with time and money like that.

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Speaker 1: But I just I wouldn't put it bad. I wouldn't

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Speaker 1: put an offshore alternator in a car because they're too

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Speaker 1: tough to take in and out and there's too many problems.

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Speaker 1: And I wouldn't put you know, off shore tires on

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Speaker 1: until somebody really proves to me that, hey, these things

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Speaker 1: hold up because tires, we ask an awful lot of

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Speaker 1: them to keep us safe. Zero run in any of

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Speaker 1: the Car Doctor coming back right after this, you know

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Speaker 1: you're just go and find music on iTunes. We found

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Speaker 1: Ron and Indian right there and he's right here. Back

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Speaker 1: to run. Hey, let's get over and talk to Jesse

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Speaker 1: in Texas. Jesse, welcome to the Car Doctor, sir. How

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Speaker 1: can I help? Hey? Mr Ron? How are you doing?

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Speaker 1: Thank you for having me on your show. You're very welcome.

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Speaker 1: What's what's going on? Well, I'm looking at my a

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Speaker 1: used truck and uh, I thought I'd go to the

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Speaker 1: pros to uh get some answers on some Okay, so

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Speaker 1: tell me, tell me, tell me about the truck. What

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Speaker 1: is this an eight? Correct? Yes, and it's uh has

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Speaker 1: a six cylinder engine. It is uh, you know, I'm

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Speaker 1: not a mechanic, so it's okay. It's a four point

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Speaker 1: two leader V six F I O h B okay,

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Speaker 1: So it's it's a four two V six. How many miles?

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Speaker 1: How many miles are on it? All right? What are

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Speaker 1: you gonna do with it? Well, I'm gonna I'm thinking

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Speaker 1: of mind. I'm just gonna be you know, from trucking

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Speaker 1: around you know, around town and you know, using for

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Speaker 1: you know, going down to lumber yard and picking up stuff.

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Speaker 1: So Harry, homeowner kind of stuff. You're not gonna it's

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Speaker 1: it's it's not any serious hauling or you know, it's

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Speaker 1: not towing or anything. It won't be well when you

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Speaker 1: say much toeing, what do you mean much? Like? What

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Speaker 1: are you planning to toe with it? Oh? I might

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Speaker 1: be told maybe a small utility trailer with little bit

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Speaker 1: of wood on it or something like that, because I mean,

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Speaker 1: my only concern is the V six. It's great, it's

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Speaker 1: a great truck, and it's it's the motors are reasonable,

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Speaker 1: they're pretty solid. They had some issues with the early

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Speaker 1: ones and they've got them well worked out by two

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Speaker 1: thousand and eight model year. But I'm just I'm just concerned.

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Speaker 1: It's a V six, you know, because here's what here's

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Speaker 1: what typically happens. Jesse. I talked to somebody and they

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Speaker 1: what they hear. You know, we all have selective hearing,

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Speaker 1: and I've got selective hearing. The older I get, the

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Speaker 1: more selective it gets. All right, you know it's it's

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Speaker 1: you know, and if you're married, you know what this

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Speaker 1: is like, right, she says to you, you know, will

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Speaker 1: you do this? There's no, it doesn't register. And then

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Speaker 1: all of a sudden it's, you know, you hear, hey,

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Speaker 1: dinner is ready. Boom, you get up and you're ready

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Speaker 1: to go. Um. You know that's just you know, that's

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Speaker 1: husband hearing, selective hearing, whatever you want to call it. Uh,

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Speaker 1: there's there're selective hearing on cars too. So you know,

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Speaker 1: good truck not really a workhorse, all right, not something

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Speaker 1: with a lot of payload capacity in my opinion, because

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Speaker 1: you if you start to do that, you're gonna you're

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Speaker 1: going to inevitably overload it. All So you know, the

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Speaker 1: other question becomes, what are they asking for it? And

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Speaker 1: before you answer that, what are they asking for it?

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Speaker 1: And how does that compare to the marketplace when you

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Speaker 1: start to do the research about you know what, what

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Speaker 1: what what other vehicles are selling for? Yeah, well it's um,

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Speaker 1: it's actually I think very reasonably price and not as

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Speaker 1: a standard. And it has an extending cab but I

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Speaker 1: think it's a stick and to have to put been

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Speaker 1: on it. And I've got it down to seven thousand

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Speaker 1: dollars all right. Now you're buying it from a dealer

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Speaker 1: from individual, all right, So you know, the other question becomes,

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Speaker 1: are they are the original owner a second owner? All right?

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Speaker 1: And what part of Texas are you in? And you know,

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Speaker 1: you know the reason I'm ask Let me clarify that.

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Speaker 1: The reason I'm asking is are you anywhere near where

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Speaker 1: you know the hurricane was? Could this any remote chance

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Speaker 1: this could be a flood vehicle? Well? Actually I was

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Speaker 1: dead in the heart of the blood of Harvey there,

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Speaker 1: uh friend with Texas to south of Houston, south Houston.

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Speaker 1: But the vehicle is actually in Louisiana, Okay, all right?

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Speaker 1: And all right, that's and that's okay. Um, you know

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Speaker 1: you're you're gonna go look at this. I mean, you're

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Speaker 1: not just taking this, You're not buying this online, just

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Speaker 1: you know as a pick and a poke kind of thing.

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Speaker 1: A right, you're gonna go look at this vehicle? Correct? Yes,

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Speaker 1: I had a friend listening to Arey. He looked at

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Speaker 1: it already, and he thought it was a pretty good deal.

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Speaker 1: He looked at it, so I thought I'd go ahead

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Speaker 1: and uh make the effort and drive up there and

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Speaker 1: check it out myself. Right, I would, I would at

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Speaker 1: least try to get it up in the air and

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Speaker 1: get a mechanic to look at it. You know. But

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Speaker 1: but let me ask you this question. It's it's you know,

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Speaker 1: it's a it's a V six f one fifty you know,

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Speaker 1: pick up. It's nothing special or so it sounds. Um,

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Speaker 1: how far is Louisiana from the house? I mean, is

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Speaker 1: it a couple of hours? I know it's it's about

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Speaker 1: uh time and a half hours? All right, Why are

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Speaker 1: you going five and a half hours? I'm listen, I'm

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Speaker 1: just being Devil's advocate. Why you know, why are you

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Speaker 1: going five and a half hours to buy a bread

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Speaker 1: and butter pickup truck that you could buy anywhere local.

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Speaker 1: You know, even if it's a little bit more money,

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Speaker 1: what's your time worth to go to Louisiana. And if

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Speaker 1: there's a problem, how are you going to take it back? Yeah?

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Speaker 1: Well I figured, well, this is my thinking is that

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Speaker 1: when you buy from an individual and there's no warranted

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Speaker 1: it's not much in pre coourse, I guess. But another

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Speaker 1: thing was that I was looking at prices here in

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Speaker 1: the area, and because of the blood and stuff like this,

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Speaker 1: seems like prices kind of skyrocketed a little bit. Okay,

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Speaker 1: I can you know what I can dig that answer?

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Speaker 1: I get it. Um it sounds it sounds valid. But

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Speaker 1: do this before you take that vehicle on, do a

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Speaker 1: couple of things. Um, it's it's it's got to go

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Speaker 1: up in the air on the lift. You're gonna have

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Speaker 1: to find a local mechanic in Louisiana to put up

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Speaker 1: in the air. Go buy an hour of the shops time.

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Speaker 1: Say listen, I'm from Texas. I'm thinking of buying this truck.

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Speaker 1: Can you guys do that? They do some kind of

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Speaker 1: a two page safety checklist, Look at the brakes, look

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Speaker 1: it over for oil leaks. Scan the computer for codes,

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Speaker 1: all right, most most important, scan the computer, make sure

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Speaker 1: there are no fault codes and the monitors. The self

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Speaker 1: tests in the system have run to completion and are

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Speaker 1: listed as Okay, they'll understand what I'm saying. You can

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Speaker 1: play this podcast back, this radio show back I'm sorry

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Speaker 1: as a podcast. If you get out to the car

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Speaker 1: Doctors Show dot com website and you can you can

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Speaker 1: pick it up their spreaker or wherever um you're you're

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Speaker 1: in the second hour on December the nine down around

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Speaker 1: the bottom. You're halfway through, but they want to look

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Speaker 1: at monitors or the monitors complete no fault codes. If

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Speaker 1: the monitors are incomplete and there are no fault codes,

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Speaker 1: that means somebody's cleared something or it had a dead battery.

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Speaker 1: And now we've got to ask that question. All right. Last,

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Speaker 1: before I let you go, take the seventeen digit serial

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Speaker 1: number running through carfax, running through the nh T s

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Speaker 1: A dot gov website. Make sure there's no open recoils

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Speaker 1: on the vehicle, and then you'll know you're getting a

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Speaker 1: good one. Last, pull the dipstick. Look at the engine oil.

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Speaker 1: You can judge a lot by the dipstick. It's not

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Speaker 1: what you see. It's not what you see, it's what

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Speaker 1: you don't see that you're looking for. Just saying then, hey,

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Speaker 1: you make out and I'm here if you need me.

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Speaker 1: Brom naming the Car Doctor, I'll be back right after

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Speaker 1: this with Tim McDonald. Don't go away. I need to

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Speaker 1: get your car Doctor fixed. But you just can't listen

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Speaker 1: right now. Well, so the Car Doctor Show dot Com

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Speaker 1: for all of our podcast opportunities, and now it's back

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Speaker 1: to Rome technology as well. To say technology is all

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Speaker 1: around us as an understatement, it's you know, we live it,

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Speaker 1: we we breathe it. I was driving to the chiropractor

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Speaker 1: this morning and I called, uh, you know, uh a

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Speaker 1: Nadian daughter number three, and just to catch up on

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Speaker 1: the week, and uh, she was talking about Christmas and that,

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Speaker 1: and I said, send me a link, you know, and

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Speaker 1: we'll talk about it. I'll look at it. You know.

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Speaker 1: I remember the days when there wasn't a link. I

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Speaker 1: remember the days when the technology wasn't there to be

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Speaker 1: able to do that. There was no internet, and now

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Speaker 1: here I am still fixing cars forty three years beyond.

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Speaker 1: And you think about that technology and how it's being

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Speaker 1: woven into the fabric of the vehicle. You called from

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Speaker 1: the car, you called from the road. Do you remember

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Speaker 1: the days when you used to go out of you

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Speaker 1: when you used to go someplace and then come back

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Speaker 1: and then call collect for yourself to tell them you

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Speaker 1: were home, but they wouldn't take the call because you

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Speaker 1: weren't there, right and right. I never did that, tom

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Speaker 1: My relatives, welcome to my house. Well, uh, the things

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Speaker 1: you find out about people as time goes on. But

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Speaker 1: you look at the technology. If I can go back

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Speaker 1: to my my segment here and you say to yourself, Wow,

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Speaker 1: look what's being created. Well, the folks over at Mitchell

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Speaker 1: or no strangers of technology you are creating. And I

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Speaker 1: always enjoyed talking to our next guest, Tim McDonald. He's

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Speaker 1: a senior product manager for Mitchell Mitchell one and UM,

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Speaker 1: it's always a pleasure to have him here. We get

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Speaker 1: to talk to him a couple of times a year,

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Speaker 1: and one of these days we're gonna we're gonna meet

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Speaker 1: again in person. It's been about ten twelve years, but

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Speaker 1: we're gonna catch up at Vegas one of these days.

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Speaker 1: I promised Tim. Welcome back to the show. How are

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Speaker 1: you hi? Ron, glad to be with you and happy

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Speaker 1: holidays to everybody listening. Thank you, UM recalls. What what

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Speaker 1: triggered this conversation this this time around is I've noticed

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Speaker 1: that in using my Mitchell repair program. Now when I

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Speaker 1: bring and I opened up a Toyota, for example, just

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Speaker 1: had it yesterday, had an O eight camera came in

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Speaker 1: and it had three open recalls driver's door switch and

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Speaker 1: accelerator pedal and something else, And I thought, look at

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Speaker 1: the technology that's available. How are you guys doing that?

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Speaker 1: You know, it is kind of a magic thing, isn't it. Yeah.

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Speaker 1: Basically what happens is a Toyota Lexis or sciand vehicles

423
00:20:55,280 --> 00:20:59,440
Speaker 1: are the first of hopefully many Oise that will work

424
00:20:59,480 --> 00:21:02,840
Speaker 1: with us on this service. UH Toyoto was very much

425
00:21:02,880 --> 00:21:05,240
Speaker 1: interested in getting the right kind of information in front

426
00:21:05,280 --> 00:21:09,719
Speaker 1: of the broader motoring public so that they could get

427
00:21:09,760 --> 00:21:13,160
Speaker 1: a better response or close rate on getting these recalls

428
00:21:13,240 --> 00:21:16,879
Speaker 1: knocked out. So basically, with a little bit of magic

429
00:21:16,960 --> 00:21:21,520
Speaker 1: behind the scenes, when a UH Toyoto Lexus or Psion

430
00:21:21,720 --> 00:21:24,680
Speaker 1: VN number is decoded, as soon as that is decoded

431
00:21:24,720 --> 00:21:26,960
Speaker 1: as a valid VIN number, it immediately goes out and

432
00:21:27,040 --> 00:21:30,359
Speaker 1: pings a server at Toyota and and makes the open

433
00:21:30,440 --> 00:21:32,760
Speaker 1: recalls button light up for you and says, hey, you've

434
00:21:32,800 --> 00:21:35,760
Speaker 1: got the following recalls available to you, and those could

435
00:21:35,760 --> 00:21:38,280
Speaker 1: be printed for the customer or copy to a clipboard,

436
00:21:38,320 --> 00:21:41,920
Speaker 1: whatever you want to do. And we currently have other

437
00:21:42,280 --> 00:21:46,160
Speaker 1: makes in test right now, so those your software automatically

438
00:21:46,280 --> 00:21:48,640
Speaker 1: will work with those makes as soon as they come online.

439
00:21:48,800 --> 00:21:51,960
Speaker 1: I will tell you this, for Toyota alone, they have

440
00:21:52,200 --> 00:21:55,520
Speaker 1: seen seven and fifty thousand unique VN numbers from manager

441
00:21:55,640 --> 00:21:58,840
Speaker 1: se in less than twelve months, regarding a hundred and

442
00:21:58,920 --> 00:22:03,119
Speaker 1: thirty recalls in campaign now. So so, for example, the

443
00:22:03,160 --> 00:22:05,440
Speaker 1: guy with the O eight camera yesterday when I handed

444
00:22:05,520 --> 00:22:07,840
Speaker 1: in the printed it out. When I handed him those

445
00:22:07,840 --> 00:22:09,439
Speaker 1: three sheets of paper and said, here, you've got three

446
00:22:09,480 --> 00:22:12,399
Speaker 1: open recalls on the car. That's right from Toyota. As

447
00:22:12,480 --> 00:22:14,880
Speaker 1: far as Toyota is concerned, those recalls have not been

448
00:22:14,960 --> 00:22:18,560
Speaker 1: done exactly. And the fact is that you, as as

449
00:22:18,600 --> 00:22:21,560
Speaker 1: an independent shop, that you have that level of information

450
00:22:22,000 --> 00:22:25,440
Speaker 1: increases that customer confidence level because you're able to do

451
00:22:25,560 --> 00:22:27,879
Speaker 1: this for them. Oh, he was stunned. He said, no,

452
00:22:28,040 --> 00:22:29,920
Speaker 1: that can't be right. I'm saying, Peter, I'm telling you

453
00:22:30,080 --> 00:22:32,600
Speaker 1: right now, man, this is God, this is right from Toyota.

454
00:22:32,800 --> 00:22:35,760
Speaker 1: I you know, it's it's it's it's do you've got

455
00:22:35,880 --> 00:22:37,440
Speaker 1: to go back and get this done because some of

456
00:22:37,480 --> 00:22:40,119
Speaker 1: them are pretty serious, the accelerator pedal thing, and um,

457
00:22:40,880 --> 00:22:44,720
Speaker 1: it's just such a great feature. So so it's happening

458
00:22:44,800 --> 00:22:47,480
Speaker 1: if I may, it's happening in real time. Uh so,

459
00:22:47,640 --> 00:22:51,080
Speaker 1: it's absolutely up to date. And once that for example,

460
00:22:51,119 --> 00:22:53,280
Speaker 1: if it was you know, to kind of airbag recall

461
00:22:53,400 --> 00:22:56,240
Speaker 1: or something similar, as soon as that's closed, it's reflected

462
00:22:56,359 --> 00:23:00,960
Speaker 1: within three days. Wow, it's amazing because I wasn't sure.

463
00:23:00,960 --> 00:23:02,040
Speaker 1: I said to him, you know, you could go to

464
00:23:02,160 --> 00:23:03,560
Speaker 1: n h T s A dot gov and do the

465
00:23:03,640 --> 00:23:05,760
Speaker 1: recall thing that way. But all that tells you is

466
00:23:06,160 --> 00:23:10,719
Speaker 1: if the vehicle was eligible for a recall. You're right,

467
00:23:10,800 --> 00:23:13,920
Speaker 1: you're telling me. This is actual status on the recall

468
00:23:14,000 --> 00:23:16,119
Speaker 1: that the Toyota dealer did it or didn't do it

469
00:23:16,400 --> 00:23:18,720
Speaker 1: and reported it as such. And this is up to

470
00:23:18,760 --> 00:23:21,639
Speaker 1: the minute information within as you say, seventy two hours

471
00:23:22,400 --> 00:23:26,000
Speaker 1: exactly right. So it's much more valuable and imprecise where

472
00:23:26,040 --> 00:23:28,680
Speaker 1: we're going with connected vehicles. You know, this is a

473
00:23:28,880 --> 00:23:31,080
Speaker 1: this is a whole another you know, I don't want

474
00:23:31,080 --> 00:23:32,520
Speaker 1: to get this in before we run out of time.

475
00:23:32,560 --> 00:23:36,240
Speaker 1: It's like, uh, you know where we're going with connected vehicles,

476
00:23:36,320 --> 00:23:37,960
Speaker 1: Just to change gears for a second, because I could

477
00:23:37,960 --> 00:23:39,640
Speaker 1: go on about the recalls for the next half hour.

478
00:23:40,040 --> 00:23:42,640
Speaker 1: I know it seems like our opportunity to talk come

479
00:23:42,720 --> 00:23:44,639
Speaker 1: sooner every year, and we have more and more to

480
00:23:44,720 --> 00:23:47,440
Speaker 1: say every year. Well, the concept is fairly simple. The

481
00:23:47,520 --> 00:23:50,080
Speaker 1: shops are going to have a dongle, which is basically

482
00:23:50,119 --> 00:23:53,160
Speaker 1: a transmitter that they'll get from one of several vendors

483
00:23:53,200 --> 00:23:56,520
Speaker 1: and put on the customer's vehicle diagnostic port. And that's

484
00:23:56,560 --> 00:23:58,960
Speaker 1: O d B two if you speak the language. This

485
00:23:59,080 --> 00:24:02,040
Speaker 1: is similar to the Progressive Insurance device to monitor driving

486
00:24:02,080 --> 00:24:05,240
Speaker 1: habits of their customers. So what happens is vehicle triggers

487
00:24:05,240 --> 00:24:08,680
Speaker 1: a diagnostic alert, uh some kind of trouble coode situation,

488
00:24:09,119 --> 00:24:11,639
Speaker 1: and it's communicated from the vehicle to the vendor's cloud

489
00:24:11,680 --> 00:24:14,119
Speaker 1: to our cloud coming down and to manage see as

490
00:24:14,119 --> 00:24:16,320
Speaker 1: an alert could be as simple as an evapp code

491
00:24:16,359 --> 00:24:18,440
Speaker 1: where the shop calls the customer says, hey, did you

492
00:24:18,520 --> 00:24:20,680
Speaker 1: just get gas? I don't think you clicked the gas

493
00:24:20,760 --> 00:24:23,840
Speaker 1: cap tighten enough. The condition is corrected the codes cleared,

494
00:24:23,880 --> 00:24:26,320
Speaker 1: the account is excuse me, the alert is closed with

495
00:24:26,440 --> 00:24:29,560
Speaker 1: notes about what happened. If it's more serious, then that

496
00:24:29,680 --> 00:24:32,680
Speaker 1: alert turns into a service event, and knowing the trouble

497
00:24:32,720 --> 00:24:35,679
Speaker 1: codes ahead of time allows the shop to proactively schedule

498
00:24:35,720 --> 00:24:38,600
Speaker 1: technicians and order parts as the case may be. So

499
00:24:38,840 --> 00:24:40,440
Speaker 1: those kind of service providers are going to be on

500
00:24:40,480 --> 00:24:45,520
Speaker 1: the cutting edge. How how are we connecting? Boy? I

501
00:24:45,600 --> 00:24:47,399
Speaker 1: plug it into the O B D two port? How

502
00:24:47,560 --> 00:24:50,320
Speaker 1: is that device in the port communicating to the server

503
00:24:50,480 --> 00:24:53,760
Speaker 1: and the cloud, through the through the through the vehicle wireless,

504
00:24:53,840 --> 00:24:56,480
Speaker 1: through the vehicle owners cell phone or has it got

505
00:24:56,560 --> 00:24:59,720
Speaker 1: a built in wireless platform? It is going to be

506
00:25:00,080 --> 00:25:03,159
Speaker 1: uh built in wireless platform. So it takes care of

507
00:25:03,280 --> 00:25:06,720
Speaker 1: that by itself. So we know by who built the

508
00:25:06,800 --> 00:25:10,119
Speaker 1: dongle and how the shop equipped, how to interpret that,

509
00:25:10,280 --> 00:25:13,399
Speaker 1: and how to deal with the information that's being relayd

510
00:25:14,000 --> 00:25:18,600
Speaker 1: You know, Tim, that's just that's just stunning. Uh. You know,

511
00:25:18,760 --> 00:25:20,640
Speaker 1: you're you're you're gonna you're gonna take all the fun

512
00:25:20,680 --> 00:25:22,119
Speaker 1: out of this because it's just gonna get to be

513
00:25:22,160 --> 00:25:24,320
Speaker 1: too regular of a business. I can't imagine things being

514
00:25:24,359 --> 00:25:27,760
Speaker 1: too organized. Oh, I know you're gonna know what's wrong. Uh,

515
00:25:28,040 --> 00:25:30,160
Speaker 1: you're gonna have a serious heads up before that vehicle

516
00:25:30,200 --> 00:25:31,879
Speaker 1: gets there, and the customers are going to get an

517
00:25:31,920 --> 00:25:34,200
Speaker 1: increased level of service and peace of mind. Well, and

518
00:25:34,280 --> 00:25:36,200
Speaker 1: I take it. I take it one step further too,

519
00:25:36,240 --> 00:25:37,879
Speaker 1: So I put the dongle in the car. The car

520
00:25:38,000 --> 00:25:41,359
Speaker 1: drives out the Pittsburgh and you know, the parents are

521
00:25:41,440 --> 00:25:44,239
Speaker 1: here in New Jersey and they get it. They get

522
00:25:44,280 --> 00:25:46,199
Speaker 1: an alert. I bet the next thing you're gonna tell

523
00:25:46,240 --> 00:25:48,240
Speaker 1: me is they can email me the report that they

524
00:25:48,320 --> 00:25:51,120
Speaker 1: got sent about the kid's car in college and ask

525
00:25:51,160 --> 00:25:53,399
Speaker 1: their mechanic back home what's wrong with it before they

526
00:25:53,440 --> 00:25:57,200
Speaker 1: go to the mechanic out there. Right. That's about yeah,

527
00:25:57,400 --> 00:26:00,080
Speaker 1: I can I can see it coming. I I to

528
00:26:00,160 --> 00:26:02,040
Speaker 1: you was It's it's like there were a lot of

529
00:26:02,080 --> 00:26:05,160
Speaker 1: practical applications coming. It really is talk to me about

530
00:26:05,200 --> 00:26:07,640
Speaker 1: pro demand because I've got I've got questions I'm seeing

531
00:26:08,160 --> 00:26:10,480
Speaker 1: and I guess you know my questions are, then how

532
00:26:10,560 --> 00:26:14,440
Speaker 1: much time you got? Well yeah, three minutes? All right? Really,

533
00:26:14,600 --> 00:26:18,639
Speaker 1: I see I see the one search function increasing, um,

534
00:26:18,760 --> 00:26:22,520
Speaker 1: the pattern failure information increasing. Um. You know where are

535
00:26:22,520 --> 00:26:24,160
Speaker 1: we going with this? Tim? It's getting to the point

536
00:26:24,200 --> 00:26:26,800
Speaker 1: where the program knows what's wrong with the car before

537
00:26:26,840 --> 00:26:30,320
Speaker 1: I ask it right. Well, in terms of pro demand,

538
00:26:30,440 --> 00:26:32,080
Speaker 1: there's there's several things that we've done in the in

539
00:26:32,160 --> 00:26:34,560
Speaker 1: the past three months, but I guess one Search Plus

540
00:26:34,680 --> 00:26:37,119
Speaker 1: probably rises to the top. And I will tell you

541
00:26:37,160 --> 00:26:39,359
Speaker 1: if let me make you share with you a comment.

542
00:26:39,480 --> 00:26:42,240
Speaker 1: Customers tell us, hey, you added a lot of information.

543
00:26:42,920 --> 00:26:45,119
Speaker 1: And the point is actually what we did is make

544
00:26:45,200 --> 00:26:48,760
Speaker 1: a lot of existing repair information more accessible and floating

545
00:26:48,800 --> 00:26:51,880
Speaker 1: it to the surface. So one Search plus makes navigation

546
00:26:51,960 --> 00:26:54,800
Speaker 1: easier by returning the O E and real world information

547
00:26:54,920 --> 00:26:57,920
Speaker 1: in one look up in a graphical card format. So

548
00:26:58,040 --> 00:27:01,040
Speaker 1: if you're familiar with the cell phone, it's very intuitive

549
00:27:01,480 --> 00:27:04,280
Speaker 1: how it works. So the cards layout on the screen,

550
00:27:04,440 --> 00:27:07,280
Speaker 1: you know, workflow, following how a tech would naturally work

551
00:27:07,320 --> 00:27:09,920
Speaker 1: on a job, making the process easier to complete. You're

552
00:27:09,960 --> 00:27:12,680
Speaker 1: not scrolling because the data is now organized into cards.

553
00:27:12,760 --> 00:27:15,359
Speaker 1: You can see if there's no information the card, that

554
00:27:15,480 --> 00:27:17,639
Speaker 1: card does not populate. You don't have to worry that

555
00:27:17,680 --> 00:27:19,240
Speaker 1: you're in the wrong module. You don't have to jump

556
00:27:19,280 --> 00:27:21,840
Speaker 1: in and out of repair or service manual. It's just

557
00:27:22,000 --> 00:27:23,920
Speaker 1: laid out in front of you. And that's what creates

558
00:27:23,960 --> 00:27:26,720
Speaker 1: the impression. Wow. There's more information in here. There's a

559
00:27:26,800 --> 00:27:29,840
Speaker 1: mountain of information, as you know, published by Oeys every year.

560
00:27:30,280 --> 00:27:34,399
Speaker 1: The key to it is making it accessible, tim in

561
00:27:34,480 --> 00:27:37,520
Speaker 1: a minute or less. Do you think the concept of

562
00:27:37,600 --> 00:27:40,800
Speaker 1: the connected car, the way they're tying everything together, the

563
00:27:40,880 --> 00:27:43,560
Speaker 1: pattern failures in the database, the the the dongle on

564
00:27:43,640 --> 00:27:45,960
Speaker 1: the O B D two port. Are we getting ready

565
00:27:46,000 --> 00:27:48,480
Speaker 1: for self driving cars so that the information is clear,

566
00:27:48,720 --> 00:27:52,040
Speaker 1: making them somewhat easier possibly to repair, and we take

567
00:27:52,119 --> 00:27:54,320
Speaker 1: the human element out of the out of the equation.

568
00:27:55,400 --> 00:27:58,080
Speaker 1: That's a good question. I would I would say this

569
00:27:58,400 --> 00:28:01,280
Speaker 1: that what we're what we're playing with right now is

570
00:28:01,920 --> 00:28:06,960
Speaker 1: is bringing some aspects to the consumer driven vehicle and

571
00:28:07,080 --> 00:28:09,440
Speaker 1: creating some magic. I have to think that the self

572
00:28:09,560 --> 00:28:12,879
Speaker 1: driving cars, this has already anticipated in the design, so

573
00:28:13,280 --> 00:28:15,360
Speaker 1: I think that's already part of the picture. Yeah, it's

574
00:28:15,680 --> 00:28:17,480
Speaker 1: just it's just look at the age we got to

575
00:28:17,520 --> 00:28:20,280
Speaker 1: grow up and how cool is this? Right? A couple

576
00:28:20,320 --> 00:28:22,359
Speaker 1: of kids happening before our eyes? Yeah, it really is.

577
00:28:22,400 --> 00:28:24,640
Speaker 1: You know, we're seeing star Trek unfold as we as

578
00:28:24,680 --> 00:28:27,560
Speaker 1: we motor on down the highway. Yeah. Well, my friend,

579
00:28:27,600 --> 00:28:29,560
Speaker 1: I've got to go. If the listeners want more information,

580
00:28:29,640 --> 00:28:32,200
Speaker 1: where can I send them. Well, actually you should go

581
00:28:32,280 --> 00:28:35,280
Speaker 1: to Mitchell one dot com and there is a variety

582
00:28:35,280 --> 00:28:38,360
Speaker 1: of information as far as our products and support, support

583
00:28:38,600 --> 00:28:42,160
Speaker 1: rather and service or one last thing, um for the

584
00:28:42,440 --> 00:28:46,320
Speaker 1: most self motivated and automotive service in client. There is

585
00:28:46,400 --> 00:28:50,080
Speaker 1: a do it yourself product and that's available at www

586
00:28:50,480 --> 00:28:54,240
Speaker 1: dot e auto repair dot net. A great stocking stuffer

587
00:28:54,320 --> 00:28:56,880
Speaker 1: because for twenty bucks they can have a month worth

588
00:28:56,920 --> 00:28:59,959
Speaker 1: of information. Uh, they can get thirty dollars for a year,

589
00:29:00,360 --> 00:29:02,600
Speaker 1: or forty five dollars has a four year subscription for

590
00:29:02,680 --> 00:29:06,160
Speaker 1: those who are so inclined. Hey, great, listen, I wasn't

591
00:29:06,200 --> 00:29:08,120
Speaker 1: aware of that. You know, I learned something every time

592
00:29:08,160 --> 00:29:11,280
Speaker 1: I talk to you, my friend. Thank you very much. Listen,

593
00:29:11,320 --> 00:29:13,160
Speaker 1: you say a lot to Mr Doolett and everybody out there.

594
00:29:13,280 --> 00:29:16,080
Speaker 1: Mitchell Land and uh, we'll talk again real soon. I

595
00:29:16,200 --> 00:29:18,440
Speaker 1: surely will. And thanks for this time together. Thank you, Tim.

596
00:29:18,520 --> 00:29:20,520
Speaker 1: We take good care. I'm running any of the car Doctor.

597
00:29:20,560 --> 00:29:22,320
Speaker 1: We're coming back. We're right after this. Don't go away,

598
00:29:25,800 --> 00:29:28,280
Speaker 1: welcome back. Aren't a car doctor? Rolling along with GIRB

599
00:29:28,320 --> 00:29:30,320
Speaker 1: and talk to Debbie and North Carolina. Debbie, welcome to

600
00:29:30,360 --> 00:29:34,480
Speaker 1: the Car Doctor. How can I help here? Sir, we

601
00:29:34,640 --> 00:29:38,520
Speaker 1: have a ninety nine Granji Cherokee. Nothing's wrong with it

602
00:29:39,160 --> 00:29:42,640
Speaker 1: except the heating and air. The heating blows out the air.

603
00:29:43,240 --> 00:29:46,640
Speaker 1: It feels that it gets warm, but nothing comes out

604
00:29:46,680 --> 00:29:49,760
Speaker 1: through the vents the floor or the deep roster that

605
00:29:49,920 --> 00:29:52,160
Speaker 1: you can really hear. The air is blowing and it

606
00:29:52,440 --> 00:29:56,480
Speaker 1: is cool, and it is hot when it's supposed to be. Um,

607
00:29:56,680 --> 00:30:02,520
Speaker 1: has anybody looked at this yet? Well, we took it

608
00:30:02,600 --> 00:30:09,400
Speaker 1: to UH, a mechanic supposedly, and he didn't He didn't

609
00:30:09,440 --> 00:30:12,200
Speaker 1: know what it was, so evidently he's not a mechanic. UH.

610
00:30:14,080 --> 00:30:18,160
Speaker 1: I don't know, but we've had several people tell us

611
00:30:18,240 --> 00:30:21,080
Speaker 1: it's some sort of blend door that We've had people

612
00:30:21,160 --> 00:30:23,600
Speaker 1: tell us all these things. But I want to take

613
00:30:23,640 --> 00:30:26,160
Speaker 1: it to the jeep dealership. But my husband says it's

614
00:30:26,240 --> 00:30:29,280
Speaker 1: too old. Well, it's only too old if you're not

615
00:30:29,280 --> 00:30:32,240
Speaker 1: gonna fix it, you know it's it's And listen, I'm

616
00:30:32,240 --> 00:30:33,760
Speaker 1: not saying it's got to go to a jeep Dealer's

617
00:30:33,800 --> 00:30:36,240
Speaker 1: just got to go to somebody knowledgeable. So let's let's

618
00:30:36,320 --> 00:30:38,360
Speaker 1: let's look at it like this. The first place I

619
00:30:38,440 --> 00:30:41,440
Speaker 1: would stop on a on a repair like this is

620
00:30:41,560 --> 00:30:43,000
Speaker 1: the first thing I would do, believe it or not,

621
00:30:43,120 --> 00:30:45,280
Speaker 1: A scan it for fault code. Has anybody done that?

622
00:30:46,600 --> 00:30:51,880
Speaker 1: I'm gonna say no, probably right. And the reason is

623
00:30:52,200 --> 00:30:54,800
Speaker 1: is because on a nine, like a lot of vehicles

624
00:30:54,800 --> 00:30:56,760
Speaker 1: of that vintage and going forward, they're all like this,

625
00:30:57,360 --> 00:31:00,240
Speaker 1: Um there are there are body computers involved here. There's

626
00:31:00,240 --> 00:31:03,160
Speaker 1: an a C heating module here, and they have the

627
00:31:03,200 --> 00:31:05,719
Speaker 1: ability to set faults and run self tests. And I'd

628
00:31:05,760 --> 00:31:08,600
Speaker 1: be willing to bet that you're gonna see things like

629
00:31:08,880 --> 00:31:11,480
Speaker 1: and the numbers are immaterial, but their actual numbers a

630
00:31:11,560 --> 00:31:14,800
Speaker 1: fifty two or fifty four or fifty six, which which

631
00:31:14,880 --> 00:31:17,640
Speaker 1: all point towards blend door issues. And at least it

632
00:31:17,800 --> 00:31:20,280
Speaker 1: tells you which doors may or may not be opening.

633
00:31:20,840 --> 00:31:23,840
Speaker 1: Maybe the system comes up clean, maybe it's maybe it's

634
00:31:23,920 --> 00:31:26,400
Speaker 1: got no blend or issues and it's something else. But

635
00:31:26,480 --> 00:31:28,479
Speaker 1: the only way I can know that is what does

636
00:31:28,520 --> 00:31:30,479
Speaker 1: the computer see. I'm gonna use the car to help

637
00:31:30,560 --> 00:31:32,600
Speaker 1: diagnose it. Do you have a you ever been in

638
00:31:32,640 --> 00:31:37,880
Speaker 1: a house with a an attic fan, you know, a

639
00:31:37,960 --> 00:31:40,920
Speaker 1: central a central air upstairs or central fan upstairs, and

640
00:31:41,000 --> 00:31:42,880
Speaker 1: if you don't open the windows or the doors, no

641
00:31:43,000 --> 00:31:48,160
Speaker 1: air flows through. Correct, same thing, all right? You've got

642
00:31:48,200 --> 00:31:50,680
Speaker 1: the same problem here. You've got doors closed, so you've

643
00:31:50,680 --> 00:31:52,560
Speaker 1: got all this noise, all this fan is running, but

644
00:31:52,600 --> 00:31:55,160
Speaker 1: it can't push your polar put the air anywhere because

645
00:31:55,200 --> 00:31:57,040
Speaker 1: the doors are closed. We've got to find out why

646
00:31:57,120 --> 00:32:01,800
Speaker 1: the doors are closed, and a a a scan of

647
00:32:01,920 --> 00:32:06,160
Speaker 1: the system will tell us that of the time, these

648
00:32:06,200 --> 00:32:09,200
Speaker 1: are blend or issues, these are actuator issues. The fact

649
00:32:09,280 --> 00:32:11,880
Speaker 1: that it's not coming out anywhere. We've got to look

650
00:32:11,920 --> 00:32:15,280
Speaker 1: for something common as far as one fault, what one

651
00:32:15,320 --> 00:32:18,480
Speaker 1: particular thing has failed. Did this all fail at once

652
00:32:18,600 --> 00:32:23,800
Speaker 1: or was this overtime? I think it was over time,

653
00:32:23,880 --> 00:32:26,520
Speaker 1: because there was a period in the beginning when it

654
00:32:26,640 --> 00:32:30,680
Speaker 1: started that the air would really be if you had

655
00:32:30,760 --> 00:32:33,440
Speaker 1: it on max a C, it was really blowing out.

656
00:32:34,200 --> 00:32:36,440
Speaker 1: But then there would be periods of almost like it

657
00:32:36,600 --> 00:32:38,680
Speaker 1: was not blowing, and then it would blow again. So

658
00:32:38,760 --> 00:32:41,040
Speaker 1: it may be like shorting out there or something. Well,

659
00:32:41,160 --> 00:32:43,000
Speaker 1: or was it maybe it came out one side not

660
00:32:43,200 --> 00:32:44,880
Speaker 1: the other, or from the top and the bottom but

661
00:32:44,960 --> 00:32:47,280
Speaker 1: not the middle. Could it could have been like that too,

662
00:32:48,080 --> 00:32:50,840
Speaker 1: And you know, if if that's the case again, we're

663
00:32:50,880 --> 00:32:54,160
Speaker 1: back to blend or issues. Let's get it scanned. Any

664
00:32:54,320 --> 00:32:57,760
Speaker 1: reasonable repair shop with some good diagnostic skills can do that.

665
00:32:57,840 --> 00:32:59,760
Speaker 1: It doesn't have to go to the dealer. But whether

666
00:32:59,800 --> 00:33:01,880
Speaker 1: you go to the dealer or not, let's pay for

667
00:33:01,960 --> 00:33:04,840
Speaker 1: a diagnosis. Let's spend a hundred bucks. Let's pay for

668
00:33:04,920 --> 00:33:07,600
Speaker 1: a diagnosis, and let's see what kind of answers they

669
00:33:07,640 --> 00:33:09,440
Speaker 1: come back with and they we'll make a decision on

670
00:33:09,440 --> 00:33:11,640
Speaker 1: whether or not we're gonna fix it. Because this is

671
00:33:11,680 --> 00:33:14,520
Speaker 1: wintertime and you know, if it gets cold, you're gonna

672
00:33:14,600 --> 00:33:17,040
Speaker 1: need heat, You're gonna need to defrost the windows. It

673
00:33:17,080 --> 00:33:19,400
Speaker 1: won't be a safe vehicle for people to drive. And

674
00:33:19,480 --> 00:33:21,960
Speaker 1: that's a major concern. So do that. Call me back

675
00:33:22,040 --> 00:33:23,640
Speaker 1: next week. I'm glad to help you with anything. I

676
00:33:23,720 --> 00:33:26,160
Speaker 1: can get me some basic information deb and we'll go

677
00:33:26,280 --> 00:33:30,200
Speaker 1: from there. Zero we're on any of the car doctor.

678
00:33:30,280 --> 00:33:47,800
Speaker 1: We'll be back right after this. Yeah, A couple of

679
00:33:47,880 --> 00:33:51,040
Speaker 1: things we talked about the last two hours today this

680
00:33:51,160 --> 00:33:54,160
Speaker 1: week's show, UM used cars and recalls and things like that.

681
00:33:54,240 --> 00:33:55,600
Speaker 1: So I gotta I got a quick list I put

682
00:33:55,640 --> 00:33:56,880
Speaker 1: together in my head. I want to go over with

683
00:33:56,920 --> 00:33:58,880
Speaker 1: you real quick before I go. UM, you're buying a

684
00:33:59,000 --> 00:34:00,480
Speaker 1: used car. You want to know about out alright, A

685
00:34:00,520 --> 00:34:03,200
Speaker 1: couple of questions. Did the service partner, if you're buying

686
00:34:03,200 --> 00:34:05,400
Speaker 1: it from a dealer, did the service department service the

687
00:34:05,480 --> 00:34:08,640
Speaker 1: vehicle on a regular basis? My concern is about where

688
00:34:08,680 --> 00:34:10,400
Speaker 1: did it come from and who's been working on it?

689
00:34:10,719 --> 00:34:12,640
Speaker 1: All right? So just just keep that in mind. Where

690
00:34:12,680 --> 00:34:14,480
Speaker 1: did that car come from? What kind of information can

691
00:34:14,520 --> 00:34:16,759
Speaker 1: you give me? Are there any open recalls on the car?

692
00:34:16,880 --> 00:34:18,719
Speaker 1: You know, if you decide to purchase this thing, if

693
00:34:18,719 --> 00:34:22,839
Speaker 1: there's any open recalls, any software updates from the vehicle manufacturer,

694
00:34:23,120 --> 00:34:27,320
Speaker 1: get them done before you purchase the car, all right. Ford's,

695
00:34:27,360 --> 00:34:29,920
Speaker 1: for example, Ford's got a bunch of recalls, not recalls,

696
00:34:29,960 --> 00:34:32,360
Speaker 1: but updates for the software for my Touch, for the

697
00:34:32,520 --> 00:34:35,440
Speaker 1: for the radio and telephone interface, so they talk to

698
00:34:35,520 --> 00:34:38,120
Speaker 1: each other. Make sure all that's done in working before.

699
00:34:38,200 --> 00:34:40,520
Speaker 1: But all cars that should just be that way. Any

700
00:34:40,600 --> 00:34:42,640
Speaker 1: chance it's a flood car, where's it coming from? With

701
00:34:42,760 --> 00:34:44,239
Speaker 1: all the bad whether we've had in the country in

702
00:34:44,280 --> 00:34:46,279
Speaker 1: the last year, there's an awful lot of opportunity for

703
00:34:46,680 --> 00:34:48,360
Speaker 1: flood vehicles to be out there, and you've got to

704
00:34:48,360 --> 00:34:50,480
Speaker 1: be aware of them. Is there any kind of extended

705
00:34:50,480 --> 00:34:52,960
Speaker 1: warranty for power train, engine trans the big stuff, the

706
00:34:53,000 --> 00:34:55,200
Speaker 1: big things are gonna cost your big money. What's the

707
00:34:55,280 --> 00:34:59,040
Speaker 1: deductible and how good is the warrant company classed? Was

708
00:34:59,080 --> 00:35:01,960
Speaker 1: it a smokers are all right? Check the ass tray

709
00:35:01,960 --> 00:35:03,880
Speaker 1: if it's equipped. Not all cars have ass trays anymore.

710
00:35:03,960 --> 00:35:06,320
Speaker 1: Not all cars were cigarette lighters, so be aware of that,

711
00:35:06,719 --> 00:35:09,600
Speaker 1: and least the number one tip you know, take a look.

712
00:35:09,719 --> 00:35:12,280
Speaker 1: What are the radio presets set like? It will always

713
00:35:12,280 --> 00:35:14,120
Speaker 1: tell you who was driving that car when last one?

714
00:35:14,160 --> 00:35:16,160
Speaker 1: Other thing doesn't have a locking lug note on it?

715
00:35:16,239 --> 00:35:18,200
Speaker 1: And where's the key? Make sure you know that too.

716
00:35:18,400 --> 00:35:20,680
Speaker 1: Until the next time I'm Rondini in the car, doctor,

717
00:35:20,840 --> 00:35:23,760
Speaker 1: It's been a pleasure. Good mechanics aren't expensive, they're placeless.

718
00:35:23,960 --> 00:35:24,239
Speaker 1: See you