1 00:00:00,360 --> 00:00:04,960 Speaker 1: Tonight we christened Viva. Luis Fonsi is giving us a concert. 2 00:00:05,720 --> 00:00:08,239 Speaker 1: Everyone's showing up for this. All of Miami is going 3 00:00:08,240 --> 00:00:11,360 Speaker 1: to be staring at this ship tonight and it's going 4 00:00:11,400 --> 00:00:13,520 Speaker 1: to be an amazing night. And thanks to our friend 5 00:00:13,840 --> 00:00:16,680 Speaker 1: President of n c L, David Herrera, for having us on. 6 00:00:16,800 --> 00:00:21,560 Speaker 2: You're very you're a very nice guide. Despite what others things. 7 00:00:24,280 --> 00:00:28,240 Speaker 3: It was, there were noise complaints, and there've been noise 8 00:00:28,240 --> 00:00:33,600 Speaker 3: complaints for two hours. I assumed it was Gandhi, But Gandhi, 9 00:00:33,680 --> 00:00:34,839 Speaker 3: I'm shocked that you're not here. 10 00:00:35,000 --> 00:00:35,800 Speaker 4: I can still make noise. 11 00:00:35,800 --> 00:00:37,400 Speaker 2: Don't worry. 12 00:00:38,000 --> 00:00:40,480 Speaker 1: We're having the best time. And as we always say, 13 00:00:40,520 --> 00:00:43,559 Speaker 1: you know, it's a beautiful ship. The facilities are perfect, 14 00:00:43,600 --> 00:00:48,800 Speaker 1: the furnishings, the artwork, the beds, the food, the cocktails. 15 00:00:48,800 --> 00:00:51,599 Speaker 1: But it's the people that work here, the family that 16 00:00:51,640 --> 00:00:56,240 Speaker 1: you you you've kept for all these years. They've been 17 00:00:56,240 --> 00:00:59,319 Speaker 1: here all these years for a reason. Tell her why 18 00:00:59,360 --> 00:01:01,720 Speaker 1: you think that is? Yeah, I think you're absolutely right. 19 00:01:01,840 --> 00:01:05,560 Speaker 1: The secret sauce, our secret weapon is our crew. We 20 00:01:05,600 --> 00:01:08,520 Speaker 1: can do what we could do our best in. 21 00:01:08,560 --> 00:01:11,360 Speaker 3: Sales and marketing and in finance and all these other 22 00:01:11,400 --> 00:01:15,520 Speaker 3: office positions. But our guests interact with our crew. It's 23 00:01:15,640 --> 00:01:19,000 Speaker 3: the cabin stewart, it is the waiter, it's the bartender. 24 00:01:19,440 --> 00:01:20,400 Speaker 2: Those are the ones. 25 00:01:20,200 --> 00:01:24,000 Speaker 3: Who are ncl in the eyes of our guests. And 26 00:01:24,200 --> 00:01:26,880 Speaker 3: I couldn't ask for a better team. Not only are 27 00:01:26,920 --> 00:01:31,559 Speaker 3: they customer focused, they're loyal. It's positive energy. You love 28 00:01:31,680 --> 00:01:35,040 Speaker 3: coming on the ship, you love interacting. Anyone who sales 29 00:01:35,080 --> 00:01:37,559 Speaker 3: with us, Please take the time to not only appreciate, 30 00:01:37,600 --> 00:01:40,679 Speaker 3: but talk to our crew. They love it. They love interacting. 31 00:01:40,760 --> 00:01:46,040 Speaker 3: They love communicating about others' backgrounds and where they're from. 32 00:01:46,200 --> 00:01:49,800 Speaker 3: They are curious to begin with, and they love when 33 00:01:49,840 --> 00:01:51,480 Speaker 3: people want to learn about them. 34 00:01:51,520 --> 00:01:53,960 Speaker 4: So please please do and love asking like if you're 35 00:01:54,000 --> 00:01:56,360 Speaker 4: in the restaurant, asking the wait staff, like where you 36 00:01:56,400 --> 00:01:58,800 Speaker 4: come from, like what your family, like, do you have kids? 37 00:01:58,840 --> 00:02:00,560 Speaker 4: And when you get into and you learn so much 38 00:02:00,600 --> 00:02:02,880 Speaker 4: about them and they're so excited to talk to you, 39 00:02:02,920 --> 00:02:04,760 Speaker 4: and absolutely yeah. 40 00:02:04,560 --> 00:02:05,040 Speaker 2: Without doubt. 41 00:02:05,400 --> 00:02:07,120 Speaker 1: One time we were on board and we actually actually 42 00:02:07,160 --> 00:02:12,200 Speaker 1: went to a crew talent a talent show where they 43 00:02:12,240 --> 00:02:14,240 Speaker 1: were from all around the world and they were singing 44 00:02:14,280 --> 00:02:16,160 Speaker 1: songs from their from their countries, and it was like 45 00:02:16,680 --> 00:02:19,079 Speaker 1: you felt like you were a part of the family 46 00:02:19,120 --> 00:02:21,160 Speaker 1: and We always consider ourselves a part of your family. 47 00:02:21,200 --> 00:02:23,320 Speaker 3: Oh you guys are We appreciate everything that you guys 48 00:02:23,360 --> 00:02:24,200 Speaker 3: have done over the years. 49 00:02:24,240 --> 00:02:25,640 Speaker 2: We love having you on our ships. 50 00:02:25,919 --> 00:02:27,960 Speaker 3: The way you treat our crew, the way our crew 51 00:02:28,000 --> 00:02:30,360 Speaker 3: talks about you guys, They're always appreciative. 52 00:02:30,400 --> 00:02:31,959 Speaker 2: You guys are always kind. Consider it. 53 00:02:31,960 --> 00:02:34,919 Speaker 3: It's a it's a it's great to see how our 54 00:02:35,040 --> 00:02:38,000 Speaker 3: crew react to folks. And I can tell when they 55 00:02:38,120 --> 00:02:40,079 Speaker 3: react to you guys. It's genuine and it's appreciative. 56 00:02:40,120 --> 00:02:40,959 Speaker 2: So thank you. You know, David. 57 00:02:40,960 --> 00:02:43,240 Speaker 1: A lot of people we direct them to NCL dot 58 00:02:43,240 --> 00:02:45,000 Speaker 1: com to take a look at all all the ships 59 00:02:45,000 --> 00:02:47,320 Speaker 1: and all the places you go, and you take us. 60 00:02:47,840 --> 00:02:48,800 Speaker 2: Let's talk about Viva. 61 00:02:48,919 --> 00:02:52,680 Speaker 1: Yeah, from from a from your point of view, I mean, 62 00:02:52,720 --> 00:02:55,760 Speaker 1: you're you're running this company full of people and ships 63 00:02:55,800 --> 00:02:58,359 Speaker 1: and things and whatever. But when you have a new 64 00:02:58,400 --> 00:03:02,000 Speaker 1: ship like Viva hop on and tonight we've got the 65 00:03:02,120 --> 00:03:05,880 Speaker 1: christening and everything, Like, what is this for you personally? 66 00:03:06,040 --> 00:03:08,080 Speaker 1: What is this date like for you? 67 00:03:07,520 --> 00:03:10,800 Speaker 3: You know, for for any company, when you get a 68 00:03:10,840 --> 00:03:13,360 Speaker 3: new ship, it's a special moment because you only do 69 00:03:13,400 --> 00:03:17,040 Speaker 3: this once a year, maybe once every two years, so 70 00:03:17,320 --> 00:03:22,320 Speaker 3: it is a special inflection point. In everyone's personal history 71 00:03:22,360 --> 00:03:25,520 Speaker 3: and the company history because it just shows that constant 72 00:03:25,560 --> 00:03:28,640 Speaker 3: evolution that you aspire to have. So for our brand, 73 00:03:28,639 --> 00:03:31,760 Speaker 3: we're always aspiring to do better. Our goal is to 74 00:03:31,760 --> 00:03:33,720 Speaker 3: always make the new ship a little bit better. 75 00:03:33,520 --> 00:03:34,600 Speaker 2: Than the last one. 76 00:03:34,760 --> 00:03:39,400 Speaker 3: And when you have that constant desire to have new amenities, 77 00:03:39,480 --> 00:03:42,760 Speaker 3: to have new experiences, to give people what they want 78 00:03:42,800 --> 00:03:45,640 Speaker 3: because we listen to our guests. So one of the 79 00:03:45,680 --> 00:03:47,960 Speaker 3: things that's really exciting for us is the idea that 80 00:03:48,000 --> 00:03:50,320 Speaker 3: we're delivering on our promise that we're going to listen 81 00:03:50,360 --> 00:03:52,000 Speaker 3: to our guests. We're going to put our guests first. 82 00:03:52,320 --> 00:03:54,600 Speaker 3: We're going to incorporate what they think, what they want 83 00:03:54,800 --> 00:03:57,960 Speaker 3: when we design the ship. Delivering the ship man, that's 84 00:03:58,000 --> 00:03:59,920 Speaker 3: the easy part. A lot of the work it's done 85 00:03:59,880 --> 00:04:02,920 Speaker 3: on the front end, delivering a ship, having a christening, 86 00:04:03,080 --> 00:04:05,320 Speaker 3: having a big party. Who doesn't love a big party? 87 00:04:05,400 --> 00:04:09,480 Speaker 3: I think you guys like a big party. So for us, 88 00:04:09,520 --> 00:04:12,600 Speaker 3: that's what a christening is. A christening is one point 89 00:04:12,640 --> 00:04:15,800 Speaker 3: in time, but it really is a culmination of so 90 00:04:15,920 --> 00:04:18,760 Speaker 3: much work that goes in from so many different departments 91 00:04:18,760 --> 00:04:23,279 Speaker 3: that not only design, build, improve, enhance. It really is 92 00:04:23,279 --> 00:04:24,400 Speaker 3: a phenomenal team effort. 93 00:04:24,480 --> 00:04:24,839 Speaker 2: We'll see. 94 00:04:25,360 --> 00:04:29,359 Speaker 1: Obviously you're several ships down the road already planning. 95 00:04:29,440 --> 00:04:32,279 Speaker 2: I mean, are there ships being built right now? There are? 96 00:04:32,360 --> 00:04:35,640 Speaker 3: Yeah, we actually have four more Prima ships. We actually 97 00:04:35,720 --> 00:04:39,880 Speaker 3: just announced Prima Aqua Norwegian Aqua. She will be coming 98 00:04:39,920 --> 00:04:41,760 Speaker 3: out in twenty twenty five. She's going to be a 99 00:04:41,800 --> 00:04:44,840 Speaker 3: little bit bigger than Viva and her sister. 100 00:04:44,920 --> 00:04:45,320 Speaker 2: Prima. 101 00:04:45,839 --> 00:04:49,560 Speaker 3: Going to have a couple of new amenities that I 102 00:04:49,600 --> 00:04:53,000 Speaker 3: can't talk about too much, because, man, every time I 103 00:04:53,080 --> 00:04:55,080 Speaker 3: come here, you'd make me talk about stuff I'm. 104 00:04:55,000 --> 00:04:59,000 Speaker 2: Not gonna start about. And it happens every time. And 105 00:04:59,040 --> 00:05:01,839 Speaker 2: you can't get in trouble. You run this place. What's 106 00:05:01,880 --> 00:05:04,240 Speaker 2: your problem? All right? All right, we'll talk about one thing. 107 00:05:05,600 --> 00:05:07,120 Speaker 2: Just just drop one break for us. 108 00:05:07,360 --> 00:05:09,479 Speaker 3: We're going to talk about the Aqua Coaster. 109 00:05:09,640 --> 00:05:11,200 Speaker 2: Man, what's the Aqua Coaster? 110 00:05:11,360 --> 00:05:15,480 Speaker 3: The Aqua Coaster is a roller coaster slash water slide 111 00:05:15,600 --> 00:05:19,159 Speaker 3: slash experience, first one ever, first one on a cruise ship. 112 00:05:19,200 --> 00:05:23,640 Speaker 3: It's gonna be made. That Isn't that crazy? 113 00:05:24,200 --> 00:05:27,200 Speaker 2: All right? That's that's your one thing. Yeah, we want 114 00:05:27,240 --> 00:05:30,000 Speaker 2: to write it first. Wants to be first, I guess. 115 00:05:30,040 --> 00:05:31,640 Speaker 3: I mean at this point, now, you guys are pretty 116 00:05:31,720 --> 00:05:33,760 Speaker 3: much doing anything you want so cares. 117 00:05:34,760 --> 00:05:36,440 Speaker 2: That's what we love about this place. But it's kind 118 00:05:36,440 --> 00:05:37,120 Speaker 2: to take over. 119 00:05:37,960 --> 00:05:41,240 Speaker 1: Well, look, thank you for your hospitality, but thank you 120 00:05:41,760 --> 00:05:43,200 Speaker 1: as I thank you, I think everyone here. 121 00:05:43,279 --> 00:05:46,000 Speaker 2: I do want to mention one more thing. 122 00:05:46,279 --> 00:05:48,400 Speaker 1: Look, you know, David is not the first president of 123 00:05:48,600 --> 00:05:52,040 Speaker 1: n CL, but with each president they do add their 124 00:05:52,080 --> 00:05:55,320 Speaker 1: own spin to what they do in the office. Yours 125 00:05:55,320 --> 00:05:59,960 Speaker 1: has been showing a vast appreciation for our military. Yeah, 126 00:06:00,480 --> 00:06:04,920 Speaker 1: when Veterans Day rolled around, I mean you were on it. 127 00:06:04,960 --> 00:06:06,760 Speaker 1: We saw some we saw some things that you did 128 00:06:06,839 --> 00:06:10,719 Speaker 1: online and why is the military such an important part 129 00:06:11,279 --> 00:06:14,160 Speaker 1: of what you want to merge into the culture here 130 00:06:14,200 --> 00:06:15,039 Speaker 1: at Norwegian. 131 00:06:15,640 --> 00:06:18,559 Speaker 3: But you know, as an organization, as a public company, 132 00:06:18,560 --> 00:06:21,160 Speaker 3: you only get a few opportunities to define who you are. 133 00:06:21,440 --> 00:06:23,440 Speaker 2: You know, what culture do you want? Who do you 134 00:06:23,440 --> 00:06:24,200 Speaker 2: what do you stand for? 135 00:06:24,880 --> 00:06:28,880 Speaker 3: And there are a few of us in NCL former 136 00:06:28,960 --> 00:06:33,440 Speaker 3: veterans who we took the opportunity to create the military 137 00:06:33,440 --> 00:06:36,479 Speaker 3: Appreciation program that you guys helped us launch during Fleet 138 00:06:36,480 --> 00:06:41,640 Speaker 3: Week earlier this year, and it's just a great opportunity 139 00:06:41,680 --> 00:06:44,560 Speaker 3: for us to show our appreciation for our active duty 140 00:06:44,680 --> 00:06:48,400 Speaker 3: and our veterans. It is an opportunity to highlight that 141 00:06:48,440 --> 00:06:52,400 Speaker 3: you are appreciated here at Norwegian Cruise Line. Norwegian Cruise 142 00:06:52,400 --> 00:06:56,280 Speaker 3: Line appreciates veterans, appreciates the military, appreciates what. 143 00:06:56,200 --> 00:06:58,440 Speaker 2: It stands for. And it's hard to debate that. 144 00:06:58,520 --> 00:07:01,120 Speaker 3: You know, who wouldn't, who doesn't, who doesn't want to 145 00:07:01,160 --> 00:07:04,920 Speaker 3: support those who protect and serve this wonderful country here. 146 00:07:04,960 --> 00:07:08,000 Speaker 3: So for me, it's a it's near and dear to 147 00:07:08,040 --> 00:07:10,000 Speaker 3: my heart. It's personal, as it is for a lot 148 00:07:10,000 --> 00:07:12,840 Speaker 3: of us who served at NCL. So we're just very 149 00:07:12,880 --> 00:07:14,440 Speaker 3: proud of the military appreciation program. 150 00:07:14,480 --> 00:07:15,000 Speaker 2: And there you go. 151 00:07:15,160 --> 00:07:19,320 Speaker 1: So another reason why NCL is your destination today NCL 152 00:07:19,360 --> 00:07:19,720 Speaker 1: dot com. 153 00:07:19,800 --> 00:07:20,320 Speaker 2: Check it out. 154 00:07:20,760 --> 00:07:23,440 Speaker 1: And before I give away another cruise of yours that 155 00:07:23,440 --> 00:07:26,440 Speaker 1: we should need, we should cut the cord now. 156 00:07:26,600 --> 00:07:30,200 Speaker 2: Yeah, ridiculous. They're not going to make any profits this 157 00:07:30,280 --> 00:07:33,600 Speaker 2: year because of us. Oh my god, the shareholders all 158 00:07:33,640 --> 00:07:34,240 Speaker 2: mad now. 159 00:07:34,120 --> 00:07:36,680 Speaker 1: Because of all these trips I'm giving away. I'll stop, 160 00:07:36,720 --> 00:07:38,880 Speaker 1: I'll stop now. But thank you, David, Thank you so much. 161 00:07:38,880 --> 00:07:40,000 Speaker 1: And we appreciate being here. 162 00:07:40,440 --> 00:07:42,400 Speaker 3: Love it when you guys are here, Love talk, love 163 00:07:42,440 --> 00:07:43,160 Speaker 3: spending time with you. 164 00:07:43,480 --> 00:07:45,560 Speaker 2: Really enjoyed the time got to spend together. Last night. 165 00:07:46,200 --> 00:07:47,960 Speaker 2: I love that you guys are on the ship. Hate 166 00:07:47,960 --> 00:07:49,760 Speaker 2: that you're getting off. Yeah, can't wait to see. 167 00:07:49,960 --> 00:07:50,960 Speaker 4: Well, we might not get off. 168 00:07:50,960 --> 00:07:52,800 Speaker 2: We need never know. You never know. There's plenty of 169 00:07:52,800 --> 00:07:55,000 Speaker 2: places to hide, but we'll find us. We're all good. 170 00:07:55,320 --> 00:07:57,840 Speaker 2: Uh NCL President David Aarro, thank you so much for 171 00:07:57,880 --> 00:07:59,840 Speaker 2: being on. Thank you guys, Thank you