1
00:00:00,160 --> 00:00:02,880
Speaker 1: One eight hundred d ui Away now offering free remote

2
00:00:02,880 --> 00:00:06,280
Speaker 1: consultations by phone or video conference for any criminal offense.

3
00:00:06,360 --> 00:00:09,000
Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote

4
00:00:09,000 --> 00:00:12,159
Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d

5
00:00:12,200 --> 00:00:16,480
Speaker 1: Uyowa dot com or call eight hundred away. All right,

6
00:00:16,520 --> 00:00:19,000
Speaker 1: it's time for your phone tab. And I'm sure you've

7
00:00:19,040 --> 00:00:22,600
Speaker 1: met or known or talk to people who've had multiple

8
00:00:22,720 --> 00:00:26,960
Speaker 1: run ins with customer service and they're just over it. Yeah,

9
00:00:27,000 --> 00:00:29,280
Speaker 1: it's I think it sucks for both friends. I think

10
00:00:29,360 --> 00:00:33,519
Speaker 1: it does. Nobody likes it. You're right, nobody likes it. Yeah. Well,

11
00:00:33,560 --> 00:00:35,760
Speaker 1: a husband knew his wife was at her limit after

12
00:00:35,800 --> 00:00:38,920
Speaker 1: an airline lost her bag. Oh no, that's so worth

13
00:00:39,280 --> 00:00:41,640
Speaker 1: and they've not been able to find it for two weeks.

14
00:00:41,680 --> 00:00:46,480
Speaker 1: Now up, that is like the ultimate. Well, I'm about

15
00:00:46,520 --> 00:00:49,840
Speaker 1: to call from the airline one more time. That's don't

16
00:00:49,880 --> 00:00:53,080
Speaker 1: do it, Just gonna let her know we finally located

17
00:00:53,120 --> 00:00:58,320
Speaker 1: her lawsuitcase. You are messing with a really vulnerable person.

18
00:00:58,800 --> 00:01:02,120
Speaker 1: That's where the good news ends. Okay. It actually gets

19
00:01:02,120 --> 00:01:04,959
Speaker 1: pretty bad from there, And honestly, I have a really

20
00:01:05,000 --> 00:01:07,440
Speaker 1: hard time keeping it together through the phone calling. She

21
00:01:08,440 --> 00:01:11,800
Speaker 1: just gets so frustrated. You're gonna hear what happened in

22
00:01:11,800 --> 00:01:22,880
Speaker 1: your brand new phone tap right now on the twenties. Hello, Hi,

23
00:01:23,040 --> 00:01:25,520
Speaker 1: this is Jack calling from two airlines. I'm looking to

24
00:01:25,560 --> 00:01:30,360
Speaker 1: speak with a Lorie. Yeah, this is she. Hi, Laurie.

25
00:01:30,440 --> 00:01:31,959
Speaker 1: I was just calling to give you an update on

26
00:01:32,000 --> 00:01:37,000
Speaker 1: your lost luggage claim. Well, finally, okay, how long has

27
00:01:37,000 --> 00:01:40,080
Speaker 1: it been again since you lost it? I think that's

28
00:01:40,120 --> 00:01:43,319
Speaker 1: probably information you should have on your screen. But it's

29
00:01:43,319 --> 00:01:47,039
Speaker 1: been about well two weeks actually, oh two weeks. Wow,

30
00:01:47,080 --> 00:01:49,280
Speaker 1: that is a long time. But did you know we've

31
00:01:49,280 --> 00:01:53,640
Speaker 1: actually had longer than that? Well, congratulations. So yeah, some

32
00:01:53,720 --> 00:01:56,760
Speaker 1: guy in Alberta has been waiting fourteen years for his

33
00:01:56,880 --> 00:01:59,360
Speaker 1: suitcase to arrive. I'm not really sure it's going to happen,

34
00:01:59,440 --> 00:02:02,080
Speaker 1: but we're not giving up, you know, still looking out

35
00:02:02,120 --> 00:02:05,040
Speaker 1: for it. Where is my luggage? That's what it calls that.

36
00:02:05,160 --> 00:02:07,880
Speaker 1: I'm not really sure. I care about other people's situations.

37
00:02:07,880 --> 00:02:10,639
Speaker 1: I want to know where my bags are. Well, actually, well,

38
00:02:10,680 --> 00:02:14,040
Speaker 1: in regards to that, we do have some good news.

39
00:02:14,080 --> 00:02:19,280
Speaker 1: Good great, we actually located your suitcase. Amazing and it's

40
00:02:19,320 --> 00:02:22,440
Speaker 1: outside my door right now. Is what you're saying right, Oh,

41
00:02:22,440 --> 00:02:25,239
Speaker 1: I wish, I wish that was the case. It actually

42
00:02:25,240 --> 00:02:30,280
Speaker 1: looks like it ended up down in Guatemala. How incredibly

43
00:02:30,320 --> 00:02:34,080
Speaker 1: incompetent do you have to be? You are an airline company,

44
00:02:34,200 --> 00:02:37,640
Speaker 1: How could you How could something get shipped to Guatemala? Well,

45
00:02:37,680 --> 00:02:39,680
Speaker 1: they even said one of the baggage guys there didn't

46
00:02:39,680 --> 00:02:42,040
Speaker 1: know what to do with it, so he just shoved

47
00:02:42,080 --> 00:02:45,200
Speaker 1: it behind a vending machine for a week, and that's

48
00:02:45,240 --> 00:02:48,359
Speaker 1: probably why it took so long to locate it. Are

49
00:02:48,440 --> 00:02:52,320
Speaker 1: you're okay? I need to talk to a supervisor or

50
00:02:52,360 --> 00:02:54,400
Speaker 1: somebody that can help me right now, because I will

51
00:02:54,440 --> 00:02:57,200
Speaker 1: not sit here on the phone with another person from

52
00:02:57,200 --> 00:03:01,840
Speaker 1: this company telling me some terrible where my bags are? Okay, Lorie,

53
00:03:01,840 --> 00:03:03,280
Speaker 1: need to get my bag and you need to bring

54
00:03:03,280 --> 00:03:06,320
Speaker 1: it to Lorie. Actually I am the baggage supervisor. Well

55
00:03:06,320 --> 00:03:08,480
Speaker 1: then I need to get the owner of the airlines.

56
00:03:08,520 --> 00:03:09,920
Speaker 1: I don't know what you need to do, but I

57
00:03:09,919 --> 00:03:12,040
Speaker 1: need to talk to somebody because I'm not getting off

58
00:03:12,040 --> 00:03:14,680
Speaker 1: the phone with anybody until Laurie please in the bag.

59
00:03:15,000 --> 00:03:16,960
Speaker 1: I know you're very frustrated right now, but I just

60
00:03:17,000 --> 00:03:19,720
Speaker 1: need to tell you what happened with your bag. It's

61
00:03:19,760 --> 00:03:23,760
Speaker 1: behind a vending machine, and it was now it was

62
00:03:23,840 --> 00:03:26,480
Speaker 1: behind a vending machine, but then a bunch of rats

63
00:03:26,480 --> 00:03:28,560
Speaker 1: tried to make a home in it, and so they

64
00:03:28,600 --> 00:03:30,080
Speaker 1: got it out of there and they put it on

65
00:03:30,080 --> 00:03:32,320
Speaker 1: a flight back home. If I don't get my bag back,

66
00:03:32,600 --> 00:03:34,359
Speaker 1: all of my stuff in it, I'm going to bring

67
00:03:34,720 --> 00:03:37,560
Speaker 1: bring so much hell down on the airlines. I'm going

68
00:03:37,600 --> 00:03:40,720
Speaker 1: to give you one star reviews. I'm going to text

69
00:03:40,720 --> 00:03:42,200
Speaker 1: all my friends and tell them not to fly with you.

70
00:03:42,240 --> 00:03:44,160
Speaker 1: I don't know what. I'm gonna do a million things. Okay,

71
00:03:44,200 --> 00:03:46,839
Speaker 1: so I need my bag, you know, Laurie, I say,

72
00:03:46,920 --> 00:03:49,000
Speaker 1: feel free to do that, but I do need to

73
00:03:49,000 --> 00:03:53,320
Speaker 1: tell you we got word that we lost it again unfortunately. Okay,

74
00:03:53,520 --> 00:03:55,920
Speaker 1: I mean I don't know. You know what, Lorie, I'm

75
00:03:55,920 --> 00:03:59,320
Speaker 1: gonna say, this one is on us. Okay, we take

76
00:03:59,360 --> 00:04:03,080
Speaker 1: full response. Is it on you? Yeah? I know it's bad.

77
00:04:03,600 --> 00:04:06,280
Speaker 1: You know it's that very personal items to me that

78
00:04:06,400 --> 00:04:09,200
Speaker 1: I need. Well, I just I just want you to know, Laurie. No, no,

79
00:04:09,600 --> 00:04:13,560
Speaker 1: I feel very sorry. I need to talk to I

80
00:04:13,600 --> 00:04:15,760
Speaker 1: don't know the owner of the airline. Put me on

81
00:04:15,840 --> 00:04:18,200
Speaker 1: with somebody. I'm going to do that in just a second.

82
00:04:18,279 --> 00:04:20,320
Speaker 1: But first I need to tell you some good news.

83
00:04:20,400 --> 00:04:23,520
Speaker 1: We actually have good news because after we lost your bag,

84
00:04:23,839 --> 00:04:26,799
Speaker 1: we received a phone call from the luggage department in Brazil.

85
00:04:27,240 --> 00:04:29,200
Speaker 1: How is that good news to me? Well, the guy

86
00:04:29,200 --> 00:04:31,120
Speaker 1: in Brazil. I just got off the phone with him,

87
00:04:31,200 --> 00:04:33,839
Speaker 1: and you know what, you want to hear a funny story. No,

88
00:04:34,200 --> 00:04:36,880
Speaker 1: I don't. I don't want to hear a funny story.

89
00:04:37,120 --> 00:04:39,479
Speaker 1: I think you might want to hear it. I know

90
00:04:39,520 --> 00:04:41,280
Speaker 1: you you're saying that you don't, but I think deep

91
00:04:41,279 --> 00:04:44,080
Speaker 1: down you do. Because your bag missed the last flight

92
00:04:44,120 --> 00:04:47,039
Speaker 1: out of there yesterday and the main baggage handler, his

93
00:04:47,160 --> 00:04:49,720
Speaker 1: name's a Eduardo, he'd heard about what happened with your

94
00:04:49,760 --> 00:04:52,960
Speaker 1: suitcase and he just felt horrible so to protect it

95
00:04:53,000 --> 00:04:55,960
Speaker 1: and not lose it again. And Eduardo generously took it

96
00:04:56,040 --> 00:04:59,520
Speaker 1: home with him. This is absolutely the most ridiculous thing

97
00:04:59,520 --> 00:05:04,120
Speaker 1: I've ever I mean, it's pretty amazing that Eduardo would

98
00:05:04,120 --> 00:05:07,120
Speaker 1: do that for a customer. I really commend him. Okay,

99
00:05:07,400 --> 00:05:09,520
Speaker 1: pass me up the line because I cannot have this

100
00:05:09,600 --> 00:05:12,160
Speaker 1: conversation with you. You are something about your voice. You're

101
00:05:12,200 --> 00:05:14,360
Speaker 1: just not You are not the worst thing. I need

102
00:05:14,320 --> 00:05:16,120
Speaker 1: to talk to you right now because my level is

103
00:05:16,160 --> 00:05:18,719
Speaker 1: at a ten and you're like somewhere to three, and

104
00:05:18,760 --> 00:05:20,320
Speaker 1: I can't have that right now. I need someone to

105
00:05:20,400 --> 00:05:21,960
Speaker 1: be at my level, all right, So pass me up

106
00:05:21,960 --> 00:05:24,839
Speaker 1: to you. You have to pass me up to I'll wait, Laurie.

107
00:05:24,880 --> 00:05:27,960
Speaker 1: I want you to know I am hearing you. No, no,

108
00:05:28,040 --> 00:05:30,800
Speaker 1: you're not hearing Okay, Laurie, please just hear me out.

109
00:05:30,800 --> 00:05:35,559
Speaker 1: Because a Eduardo's cousin hector. He runs a fireworks company. Okay,

110
00:05:35,600 --> 00:05:38,680
Speaker 1: you need to be quiet, you need to stop talking.

111
00:05:38,960 --> 00:05:40,919
Speaker 1: I need you to pass makes you supervisor. And the

112
00:05:40,960 --> 00:05:42,760
Speaker 1: only reason I'm even on the phone this long it's

113
00:05:42,760 --> 00:05:45,120
Speaker 1: because i want my bags back. I promise you, Laurie,

114
00:05:45,160 --> 00:05:51,040
Speaker 1: I'm gonna stop talking as soon as I fish lasting

115
00:05:51,240 --> 00:05:54,920
Speaker 1: at me right now or no, no, you're giving me no.

116
00:05:54,960 --> 00:05:57,560
Speaker 1: I apologize. I got some dust in my nose. It tickled.

117
00:05:57,720 --> 00:06:01,600
Speaker 1: But Duardo's cousin hector. Now you're professional, is what you are?

118
00:06:01,839 --> 00:06:04,320
Speaker 1: All right? You obviously have an angry customer here, and

119
00:06:04,360 --> 00:06:07,000
Speaker 1: you have no idea how to handle somebody like you. Okay, well,

120
00:06:07,040 --> 00:06:08,840
Speaker 1: maybe you're right. Maybe the right way to handle this

121
00:06:08,920 --> 00:06:11,520
Speaker 1: is to just tell you it's a prank. Phone calls

122
00:06:12,200 --> 00:06:17,720
Speaker 1: being that made sense. This entire what you wore you.

123
00:06:18,760 --> 00:06:20,760
Speaker 1: I'm sorry. Lord. My name is Jeffrey from the radio

124
00:06:20,800 --> 00:06:22,760
Speaker 1: show Brooke and Jeffrey in the Morning. I'm doing a

125
00:06:22,839 --> 00:06:29,720
Speaker 1: funk tap on you. Your husband Brent set you up. No, yeah,

126
00:06:30,080 --> 00:06:32,360
Speaker 1: he said. He told us that you've been moody recently

127
00:06:32,360 --> 00:06:34,520
Speaker 1: because the airline lost your luggage and he just wanted

128
00:06:34,560 --> 00:06:38,720
Speaker 1: to mess with you. That's that is not funny. Ever

129
00:06:38,839 --> 00:06:41,480
Speaker 1: want to hear the name of Guardo the rest of

130
00:06:41,520 --> 00:06:45,080
Speaker 1: my life. He's a sweetheart. Huh No, I'm gonna kill him.

131
00:06:48,760 --> 00:06:51,560
Speaker 1: Wake up every morning with phone taps weekday mornings on

132
00:06:51,640 --> 00:06:54,440
Speaker 1: the twenties two point five