1 00:00:00,400 --> 00:00:11,400 Speaker 1: It's another jubile phone frame morning. So it's one Hello. Hello. Yes, 2 00:00:11,520 --> 00:00:14,400 Speaker 1: my name is Ted Thibidel and I'm calling from Costco 3 00:00:14,600 --> 00:00:19,840 Speaker 1: Member Services. I was looking for Carmen. Yeah, this is Carmen. Carmen, 4 00:00:20,040 --> 00:00:24,440 Speaker 1: how are you today? I'm doing fine? How are you? 5 00:00:24,440 --> 00:00:26,600 Speaker 1: You know what? I'm pleased? The frogs sitting all lillipadd 6 00:00:26,600 --> 00:00:28,920 Speaker 1: and the sun. I'm having a great day. You might 7 00:00:28,960 --> 00:00:30,280 Speaker 1: not be having a great day when this whole call 8 00:00:30,320 --> 00:00:32,560 Speaker 1: is done, but right now I am feeling all sunshiny 9 00:00:32,560 --> 00:00:35,920 Speaker 1: and good inside. How are you doing? I'm good good? 10 00:00:36,280 --> 00:00:38,280 Speaker 1: What could I help you? Was? Well? I am calling 11 00:00:38,360 --> 00:00:40,080 Speaker 1: because I just wanted to discuss a little bit of 12 00:00:40,080 --> 00:00:42,000 Speaker 1: an issue that we had the other day. I know 13 00:00:42,080 --> 00:00:43,800 Speaker 1: you came into our store and try to return a 14 00:00:43,840 --> 00:00:46,440 Speaker 1: toothbrush kit. What year was it, I don't even know 15 00:00:46,440 --> 00:00:50,919 Speaker 1: if they had records of humanity back then. Twenty and fourteen. Yes, yeah, 16 00:00:50,960 --> 00:00:53,600 Speaker 1: I mean I brought it in and they were really 17 00:00:53,600 --> 00:00:56,480 Speaker 1: cool about it, and I had a very good experience. 18 00:00:56,640 --> 00:00:58,880 Speaker 1: So you had a pleasant experience with our people at 19 00:00:58,880 --> 00:01:01,520 Speaker 1: the customer service day. Ask well, that is very nice. 20 00:01:01,920 --> 00:01:04,640 Speaker 1: I understand that you did not have a receipt for 21 00:01:04,760 --> 00:01:07,400 Speaker 1: that toothbrush king. I mean yeah, I mean it was 22 00:01:07,440 --> 00:01:10,880 Speaker 1: a while ago, and so just got lost. Yeah, two 23 00:01:11,120 --> 00:01:12,800 Speaker 1: and fourteen. I don't even know where I was in 24 00:01:12,800 --> 00:01:15,080 Speaker 1: two thousand and fourteen, let alone saving receipts from two 25 00:01:15,080 --> 00:01:17,240 Speaker 1: thousand and fourteen, and we went ahead and took that 26 00:01:17,319 --> 00:01:21,600 Speaker 1: back anyway, and also refunded use some money. Is that correct? Yes? 27 00:01:21,880 --> 00:01:24,319 Speaker 1: And I was really glad that you're able to do that. 28 00:01:24,400 --> 00:01:27,120 Speaker 1: I really appreciate it. Were wonderful. Well, those employees that 29 00:01:27,120 --> 00:01:30,040 Speaker 1: have helped you out, they are dead and gone. Just 30 00:01:30,200 --> 00:01:32,280 Speaker 1: let you know what, what do you mean they're dead 31 00:01:32,400 --> 00:01:36,280 Speaker 1: and gone? I mean they are no longer a Costco employee. 32 00:01:36,319 --> 00:01:38,559 Speaker 1: They are dead and gone to us. I'm so sorry. 33 00:01:38,720 --> 00:01:40,600 Speaker 1: Did that sound like they were actually dead and gone, 34 00:01:40,640 --> 00:01:42,680 Speaker 1: like they had passed on to the other realm. I 35 00:01:42,720 --> 00:01:44,640 Speaker 1: did not mean that. What I meant was I had 36 00:01:44,680 --> 00:01:47,039 Speaker 1: to let them go, and to me, they are dead 37 00:01:47,080 --> 00:01:50,080 Speaker 1: and they are gone. I am so sorry, But you 38 00:01:50,240 --> 00:01:53,560 Speaker 1: fired them because I returned to too sprits? Is correct? 39 00:01:54,080 --> 00:01:55,880 Speaker 1: Have you ever heard of a dance that they do? 40 00:01:55,920 --> 00:01:58,360 Speaker 1: I think it's in Ireland the Jig? You ever hear 41 00:01:58,440 --> 00:02:01,400 Speaker 1: that dance? Yeah? But what if that had to do 42 00:02:01,400 --> 00:02:04,080 Speaker 1: with the tooth rushes and why did you fire those people? Well, 43 00:02:04,080 --> 00:02:07,560 Speaker 1: the jig is also a term for sort of a 44 00:02:07,640 --> 00:02:09,920 Speaker 1: scam or something like that. And sometimes when people get 45 00:02:09,960 --> 00:02:12,760 Speaker 1: caught in a jig, they're either dancing and that's fun, 46 00:02:12,919 --> 00:02:15,200 Speaker 1: or they're trying to defraud someone and that's not fun. 47 00:02:15,400 --> 00:02:17,440 Speaker 1: And when that happens, you gotta let somebody know the 48 00:02:17,520 --> 00:02:20,360 Speaker 1: jig is up. Are you saying that I'm trying to 49 00:02:20,440 --> 00:02:23,799 Speaker 1: defraud you? We'll see. So this happens when you work 50 00:02:23,800 --> 00:02:26,160 Speaker 1: in this industry, and you work in the customer service industry, 51 00:02:26,200 --> 00:02:27,919 Speaker 1: this happens a lot of times. People come in and 52 00:02:27,960 --> 00:02:29,799 Speaker 1: they just try to return something they didn't even buy 53 00:02:29,880 --> 00:02:31,480 Speaker 1: from the store so they can just get money and 54 00:02:31,560 --> 00:02:33,400 Speaker 1: they pocket. It's kind of a little jig that they do. 55 00:02:33,480 --> 00:02:35,000 Speaker 1: And then I call them and I say, the jig 56 00:02:35,080 --> 00:02:38,760 Speaker 1: is up. No, no, no, no, I bought that. I 57 00:02:39,200 --> 00:02:42,680 Speaker 1: cannot believe you're accusing me of bringing something back that 58 00:02:42,720 --> 00:02:44,680 Speaker 1: I didn't even buy from your store. And there it is. 59 00:02:44,760 --> 00:02:46,960 Speaker 1: We have just summited together. We made it to the peak. 60 00:02:47,360 --> 00:02:50,000 Speaker 1: What are you talking about? I am talking about mountain climbing. 61 00:02:50,120 --> 00:02:52,280 Speaker 1: You ever hear mountain? You ever see mountain climbers. We 62 00:02:52,360 --> 00:02:54,200 Speaker 1: have summited to the top of the mountain. We were 63 00:02:54,200 --> 00:02:57,519 Speaker 1: climbing together. And by summiting, what I mean is that 64 00:02:57,639 --> 00:03:00,639 Speaker 1: Costco membership you got stead and gone. Now so sorry 65 00:03:00,680 --> 00:03:04,320 Speaker 1: about that, hey, to get that out of me. Yes, 66 00:03:04,360 --> 00:03:07,320 Speaker 1: your Costco membership is deadn't gone. That why I believe 67 00:03:07,360 --> 00:03:09,040 Speaker 1: that you were a thiever and you were trying to 68 00:03:09,080 --> 00:03:11,240 Speaker 1: thieve money from the company, and that is why that 69 00:03:11,240 --> 00:03:14,040 Speaker 1: membership didn't gone. We just strictly don't stand for thieves. 70 00:03:14,040 --> 00:03:16,639 Speaker 1: No one, no one. When I went to Costco, no 71 00:03:16,720 --> 00:03:20,119 Speaker 1: one accused me of thieving anything. That is why those 72 00:03:20,200 --> 00:03:23,160 Speaker 1: jobs are did those those employees jobs are deadn't gone, 73 00:03:23,480 --> 00:03:27,160 Speaker 1: just like membership. That membership did. That membership gone. So sorry, 74 00:03:27,360 --> 00:03:30,639 Speaker 1: Will you please stop saying that I'm sorry, saying that 75 00:03:30,760 --> 00:03:32,880 Speaker 1: I want you to ran see my membership because I 76 00:03:32,919 --> 00:03:35,160 Speaker 1: am a loyal customer. Are you asking me to not 77 00:03:35,280 --> 00:03:37,440 Speaker 1: say yours I'm sorry anymore? Because I will not do that. 78 00:03:37,480 --> 00:03:39,480 Speaker 1: I will. I will be sorry if I want you 79 00:03:39,520 --> 00:03:42,000 Speaker 1: because I feel bad. I don't want to dead gone 80 00:03:42,000 --> 00:03:45,680 Speaker 1: anybody's membership, but sometimes that membership did. Sometimes that membership gone. 81 00:03:45,760 --> 00:03:48,760 Speaker 1: I'm so sorry. Yeah, you know what this this phone 82 00:03:48,760 --> 00:03:51,200 Speaker 1: conversation is over. We are done talking right now. I'm 83 00:03:51,200 --> 00:03:53,240 Speaker 1: gonna go into my costco. I'm gonna talk to them 84 00:03:53,280 --> 00:03:55,440 Speaker 1: there because this is this is I think that's the 85 00:03:55,520 --> 00:03:57,440 Speaker 1: great idea, and I think it's also a great idea. 86 00:03:57,440 --> 00:03:59,280 Speaker 1: I let you know the prank phone call. I am 87 00:03:59,400 --> 00:04:03,240 Speaker 1: so sorry this is what. It's a prank phone call 88 00:04:03,280 --> 00:04:05,200 Speaker 1: because this is actually Jewel from the Jewel Show doing 89 00:04:05,200 --> 00:04:07,520 Speaker 1: a phone prank on you and your husband. Antonio set 90 00:04:07,560 --> 00:04:11,840 Speaker 1: you up? Are you kidding me? No? Well, yes, I 91 00:04:11,880 --> 00:04:16,480 Speaker 1: guess I was ready to go in there with like 92 00:04:16,480 --> 00:04:20,560 Speaker 1: like fire and primstone and be like who he said 93 00:04:20,600 --> 00:04:23,080 Speaker 1: that you were. You returned an old toothbrush the other 94 00:04:23,160 --> 00:04:25,520 Speaker 1: day and were nervous because he didn't ever receipts. So 95 00:04:25,800 --> 00:04:27,600 Speaker 1: I wanted to call and tell you that membership did 96 00:04:27,600 --> 00:04:32,200 Speaker 1: that membership gone. I am so thorough wake up every 97 00:04:32,200 --> 00:04:33,839 Speaker 1: morning with Jewil phone pranks.