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Speaker 1: Welcome. You are now listening to the Professional profession. Hey,

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Speaker 1: Professional home Girls is the kid of a name from

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Speaker 1: the PSD podcast, the only place where you would hear

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Speaker 1: interviews from black women an honestly on stories that will

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Speaker 1: enlighten and expand on taboo topics. Now, if you hear

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Speaker 1: someone that sounds familiar, mind the business that pays you child.

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Speaker 1: If you like the PhD podcast, please rate, review and

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Speaker 1: subscribe on Apple Podcasts. Please five star reviews only. Hold

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Speaker 1: me down, don't hold me up. Merchants now enveloped on

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Speaker 1: the site as well as my book list, so please

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Speaker 1: make sure you visit the link in the show notes below.

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Speaker 1: You can connect with the kid on Instagram at the

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Speaker 1: Professional home Girl and at the PhD podcast. If you

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Speaker 1: are on Twitter, please follow me at the PhD podcast Now.

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Speaker 1: If you are all caught up with episode, listen to

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Speaker 1: the bonus episodes by supporting the PSD podcast Patreon account.

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Speaker 1: To support, please visit www dot patreon dot com. Forward

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Speaker 1: slash the PSG podcast now. Please keep in mind that

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Speaker 1: all of my guests are nones. So let's again this

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Speaker 1: week's episode. So I'm super excited about this episode because

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Speaker 1: my guests will be sharing her story on being a

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Speaker 1: nine one one dispatcher. So, so, my guests, thank you

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Speaker 1: so much for being the being a part of the show.

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Speaker 1: How are you doing. I'm doing okay, Bax, I'm doing

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Speaker 1: real good. Long time, no talk to that. I know.

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Speaker 1: I know. She was actually one of my first friends

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Speaker 1: when I moved to New York like ten years ago.

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Speaker 1: I now long as right right, you know, it was

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Speaker 1: very hard for me to find somebody to um come

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Speaker 1: on the show to talk about this, Like I couldn't

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Speaker 1: find anybody. I mean, I guess you would have to

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Speaker 1: be in that world because if you had asked me, um,

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Speaker 1: like asked me about call takers or anybody in law enforcement.

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Speaker 1: I have a whole heat for your girl. I know

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Speaker 1: some I know some undercovered detectives. I definitely know some

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Speaker 1: police officers, and I definitely know not want one dispatchers.

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Speaker 1: I know E M T S and fire department, So

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Speaker 1: I mean generally, and I mean I feel like, honestly,

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Speaker 1: I kind of knew all those people even before I

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Speaker 1: went into the police academy myself. Oh wow, yeah, I

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Speaker 1: was shooting my shop at least like ten fifteen people,

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Speaker 1: and then I thought about you and I'm like, wait,

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Speaker 1: I think she was more there was and that's the

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Speaker 1: best part, honestly. Um. You can go a couple of

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Speaker 1: different ways like I started off. You do the academy,

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Speaker 1: you do the police academy, but it depends on what

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Speaker 1: division that you want to go in starting as so

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Speaker 1: I didn't want to start as a cadet like an

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Speaker 1: actual police officer. I went. I had originally applied for

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Speaker 1: a position called police Communications Technician, which shorthand is PCT.

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Speaker 1: And then you find out that that is just a

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Speaker 1: nice way of saying you are a nine one one

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Speaker 1: call taker and you know when you get into that

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Speaker 1: that I mean the training is already um, Monday through

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Speaker 1: Friday seven am to three pm. And I think the

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Speaker 1: training was either in Queens or if you were generally

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Speaker 1: closer closer in Brooklyn, you were downtown, uh downtown Brooklyn

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Speaker 1: like over on Flatish and Hillary m hmm, Now how

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Speaker 1: long were um? Ill that's the thing, Okay, So I

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Speaker 1: was your non When you start off as a none

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Speaker 1: one call taker, and you can do that's how you train. Uh,

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Speaker 1: They actually train you in that position and you stay

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Speaker 1: in that position for minimum Uh. Technically this supposed to

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Speaker 1: be a minimum one year twelve months. But what I

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Speaker 1: ended up doing was like I hit like my eleven

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Speaker 1: month mark, and I was like, can I start training

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Speaker 1: for dispatching because technically nine one call taking is one

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Speaker 1: element and then you graduate into a dispatcher. A little

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Speaker 1: bit is a little bit more money. Then Yeah, No,

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Speaker 1: I was gonna say, when you start off, you start

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Speaker 1: off as a PCT, a police communications technician, even though

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Speaker 1: technically PCT you can do nine one call taking end

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Speaker 1: dispatch and you can do both. But if you are

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Speaker 1: dual trained, then you are much better off and you're

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Speaker 1: definitely gonna seem way more money. And then it also

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Speaker 1: depends on what your shift is. You have three shifts

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Speaker 1: with the police force. You have seven am to three

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Speaker 1: that's tier one, Tier two is three pm two eleven

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Speaker 1: pm that's tier two, and then tier three was me,

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Speaker 1: which is the highest paid tier. Because is I had

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Speaker 1: it like that well and not? Actually no, honestly not,

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Speaker 1: Diffuncial automatically makes you have the the higher pay because

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Speaker 1: you're sacrifice in your sleep. Essentially, I worked from eleven

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Speaker 1: I used to go into work for eleven PM and

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Speaker 1: I didn't get out until seven am Damn, Yeah, I

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Speaker 1: didn't mind. The only thing that sucks about working for

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Speaker 1: New York City Police Department is the mandatory over time.

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Speaker 1: They can hold you mandatorily for three out of your

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Speaker 1: five days of work for six double chefs. Oh my god,

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Speaker 1: So you enjoyed this job, hunt? I mean you do

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Speaker 1: when you I enjoyed it more definitely when I became

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Speaker 1: a dispatcher. I'm not gonna lie. The second that you

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Speaker 1: can become you can stop taking on on one calls.

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Speaker 1: Trust me, if you're in the position, you would I

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Speaker 1: think I have. I can always tell the people the

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Speaker 1: most memorable calls that make you no longer want to

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Speaker 1: be I on one call taker, and then some of

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Speaker 1: the just funny calls, like but when we're gonna get

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Speaker 1: into that, we don't get into that, no problem. So

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Speaker 1: what would you just say would be some good qualities

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Speaker 1: for this position? Oh, you have to be an active

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Speaker 1: listener and just a good listener period and a great communicator. Um,

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Speaker 1: they don't really train you on how to handle uh

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Speaker 1: certain situations. They just more so train you on your

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Speaker 1: communication skills. So then you take that your your communication

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Speaker 1: skills and apply it. So somebody that's super hysterical on

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Speaker 1: the phone. You need to be able to talk to

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Speaker 1: them and talk them down but then not sound condescending

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Speaker 1: or patronizing. And you also want to be empathetic but

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Speaker 1: not sound like you pity them. So you know, you

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Speaker 1: just gotta it's kind of like yeah, active listening and

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Speaker 1: effectively communicating in a way that you It's kind of

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Speaker 1: like it's like kind of like when you're just talking

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Speaker 1: to a man, like you know, you gotta asked the

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Speaker 1: right questions to get the right answers. So right, Yeah,

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Speaker 1: I love to say, I know niggas hate talking to

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Speaker 1: you man. Oh no, yeah, I definitely do that. And

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Speaker 1: the fact that I was a communications major in college

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Speaker 1: with I remember with the concentration and public relations, so

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Speaker 1: I thought I wanted to do some versions of like

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Speaker 1: many elements of like PR and publicity and you know community.

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Speaker 1: And I love that you are doing podcasts because I

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Speaker 1: feel like that's totally something that we probably talked about

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Speaker 1: because when it was when me, it was like me,

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Speaker 1: you did you? Was it? Also my friend Nevia, I

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Speaker 1: can't remember when years ago, but I feel like this

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Speaker 1: is it like a project that we were all like

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Speaker 1: we all met on or something. Yeah, but I do

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Speaker 1: remember you being uh, I do remember your major being communications,

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Speaker 1: And I'm like, oh wow, that's so crazy because it's

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Speaker 1: kind of like a full circle. I just didn't never

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Speaker 1: think that you'll be using your degree in this capacity.

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Speaker 1: But that's kind of dope though. I mean, honestly, it

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Speaker 1: is in theory. But I'm not gonna lie. It's it's

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Speaker 1: weird to say it, but you get tired of talking

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Speaker 1: no no live since I have a podcast, I've been

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Speaker 1: doing this for over three years. Yeah, thank you. I

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Speaker 1: get tired of talking you do. It's like it's weird too,

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Speaker 1: because it's like I can imagine in your case and

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Speaker 1: when you make it your job, I can imagine like

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Speaker 1: when you go on vacation, you probably like, for real,

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Speaker 1: put your phone down. But I guess in my capacity,

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Speaker 1: like even my job now, I kind of I'm still

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Speaker 1: more of a communicator because I work in calculations and

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Speaker 1: I build quotes for customers working on I work for

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Speaker 1: home people in corporate now, so that's a completely different job.

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Speaker 1: But this job, I would definitely say, call taken nine

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Speaker 1: more one call taken. You just have to have to

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Speaker 1: write stomach for it as well. Because some of them

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Speaker 1: calls are not. Yeah, but before we get into the

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Speaker 1: type of calls, what inspire you to take this path? Oh? Well,

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Speaker 1: I've always been about community service. I love serving my community,

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Speaker 1: so I mean in any capacity that can be. I

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Speaker 1: remember I got off with my once I got out

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Speaker 1: of my first fear in college UM working with UM

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Speaker 1: people with special with special abilities or UM special needs,

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Speaker 1: because I don't know why, I had this kind of

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Speaker 1: fear almost or like this apprehension to work with them.

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Speaker 1: And I think after working with them and then my

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Speaker 1: school being I went to Virginia State, so we're very

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Speaker 1: organization based type of so I was really into community

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Speaker 1: service working with the youth. Once I got over my

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Speaker 1: special needs kind of apprehension, I ended up being a

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Speaker 1: coordinator for UM, you know, partnering my school with the

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Speaker 1: Special Olympics and coordinating events. So yeah, it was really dope.

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Speaker 1: I mean, and it was like definitely like kind of

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Speaker 1: one of those moments where you're like I really think

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Speaker 1: that this is a the dope, but I just put

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Speaker 1: together here like and then I also got over a

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Speaker 1: fear of whatever my fear was that I couldn't even

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Speaker 1: like actually put it into words. I just knew that

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Speaker 1: it was an apprehension that I had, UM between that

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Speaker 1: I love community service that way, and then I love

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Speaker 1: face to face interaction a lot of times. So I

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Speaker 1: did think that I wanted to do field work. So

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Speaker 1: when you start off with the police, UM, you do

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Speaker 1: do a couple of weeks of right along and on

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Speaker 1: the field work. So that's like patrolling UM on foot.

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Speaker 1: And then also like I think I was in the

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Speaker 1: seventh one or the seventh three. No, my actually my

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Speaker 1: precent of the seventh one, I actually visited the seven three.

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Speaker 1: I mean bulletproof vest. Yeah, before you leave, you gotta

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Speaker 1: they give you a bulletproof vest. They try on a

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Speaker 1: couple of different ones, make sure that it fits you. Um,

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Speaker 1: you had to be in playing clothes. So I actually

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Speaker 1: felt worse in playing clothes because when you're in playing clothes,

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Speaker 1: it's like I just look like everybody else and riding

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Speaker 1: in the backseat of a patrol car, UM everywhere with

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Speaker 1: the other two officers and answering calls, and UM, your

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Speaker 1: training has to come into play because then you'll hear

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Speaker 1: the dispatcher come over the radio like, oh, we gotta

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Speaker 1: fifty two d at you know so and so street

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Speaker 1: fifty two means dispute um or like a fighter argument,

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Speaker 1: and then a D just means dispute. But like let's

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Speaker 1: say if it was like a fifty two K, fifty

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Speaker 1: two K means knife, meaning that there isn't there is

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Speaker 1: a weapon in and then yeah, I think my calls

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Speaker 1: were mostly like what was it the I think everybody

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Speaker 1: knows that McDonald's on full tin and troop, like across

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Speaker 1: from station. He's like right in front by the train station.

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Speaker 1: It's kind of a couple of variant schools around the neighborhood,

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Speaker 1: so a lot of kids loiter there. And I am

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Speaker 1: five five ft maybe five ft one, and I am

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Speaker 1: also very youthful looking, so trying to break up a

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Speaker 1: group of kids that look like just like you and

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Speaker 1: I are taller than you because these new kids are

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Speaker 1: a gragragan so so you know, it was definitely like actually,

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Speaker 1: people come up to me and be like you're an officer,

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Speaker 1: you're a police officer, and like their cameras are in

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Speaker 1: my face. Um, they're following me on the street and

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Speaker 1: they're like, you're a police officer. Like she's so cute,

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Speaker 1: she's so little, like what can she do? And I

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Speaker 1: was just like, I can arrest you for harassments, but

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Speaker 1: I can't wait. So we wanted to do a follow

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Speaker 1: up episode because so what you're pretty much saying is

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Speaker 1: you started off as you start off. As you start

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Speaker 1: when you join the police academy, you do all of

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Speaker 1: the training, you get all of the training training is

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Speaker 1: mostly book training, book training, and you have to learn

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Speaker 1: earned like over a hundred codes, um be able, you

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Speaker 1: get tested on them. You have to listen to phone calls,

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Speaker 1: be able to assess them, um be able to disposition them, Uh,

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Speaker 1: find out if it's if it's a situation where you

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Speaker 1: can't locate the custom like locate the person or they

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Speaker 1: can't tell you where they are some of them times

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Speaker 1: that they're whispering. Just like pretty much assess every single call.

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Speaker 1: That's one part of it. Based on the notes that

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Speaker 1: you're the bookwork that you actually learned, but then you

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Speaker 1: actually have to put that into action so that they

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Speaker 1: also tell you, Okay, now you gotta do field work,

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Speaker 1: you gotta do foot patrol, you gotta be um with

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Speaker 1: other police officers while they're listening. And it was funny

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Speaker 1: because as I'm listening to the calls come in from

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Speaker 1: the dispatcher, I'm like, oh, I know who that is

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Speaker 1: because because like I know the people in the actual

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Speaker 1: dispatching office. And Brooklyn had as Brooklyn was the hub

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Speaker 1: for before the Bronx location open, Brooklyn was the hub

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Speaker 1: for all the Borrows. Even though you're in Brooklyn, I

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Speaker 1: can be you're dispatching in Staten Island, you're dispatching Queens,

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Speaker 1: you're dispatching in the Bronx everywhere. So we when you're

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Speaker 1: done with this, But when you got done with this position,

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Speaker 1: if you became when you got done with this position,

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Speaker 1: did that mean that you became a police officer or

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Speaker 1: where you already police officer? I was, I'm a police

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Speaker 1: communication technician. So they take you out on those trips

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Speaker 1: so that you can complete your training. Pretty much, you

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Speaker 1: want to make sure that you have you know every aspect,

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Speaker 1: so pretty much before you become a police officer, police

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Speaker 1: officers have to come to us and they have to

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Speaker 1: do training with us as well. So they have to

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Speaker 1: sit there with the with the headphones on their ears

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Speaker 1: and listen to our calls and then be and stuff

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Speaker 1: like that. So it kind of goes both ways. If

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Speaker 1: you're doing a position, you gotta be trained in this position.

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Speaker 1: If you're doing on that job, job, you gotta be

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Speaker 1: training this. You gotta know every aspect of every angle

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Speaker 1: of the job so that you can I don't know,

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Speaker 1: it's just I think it definitely gives you a better

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Speaker 1: perspect and then you can also just gauge and understand

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Speaker 1: each person's position better and so you can know how

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Speaker 1: to handle it. So I definitely understand that, and it

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Speaker 1: just gives you an experience of really knowing what is

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Speaker 1: this that you want to do. Do you want to

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Speaker 1: work in the precinct. Do you want to work out

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Speaker 1: on the field. Do you want to work in an

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Speaker 1: office setting? So all of those elements for you to

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Speaker 1: determine it yourself, because I'm not gonna lie, of course,

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Speaker 1: I'd still while I was still working for m IPD,

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Speaker 1: I took the police. I took a police officer test

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Speaker 1: and I passed that too with flying colors. Okay, okay,

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Speaker 1: we like a passer test with flying colors, now exactly.

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Speaker 1: I mean, I do like to pass the test now

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Speaker 1: that that is my thing. I was like, I ain't

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Speaker 1: graduate with honors and for nothing, you know, listen, boy,

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Speaker 1: would you would you want to become a police officer

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Speaker 1: press in New York? No, that in like I'm staying

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Speaker 1: Georgia now, and Georgia they pay more, they have a

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Speaker 1: much there's their system, they're like ynamic for law enforcement

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Speaker 1: is a lot more broken up. It's by the county

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Speaker 1: so and things like that. So like I feel like

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Speaker 1: everywhere but New York, everybody gets actually paid gets paid

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Speaker 1: a much higher tax bracket. Yeah. Why is it though?

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Speaker 1: Because you would think that, um, doing law enforcements all

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Speaker 1: and then with everything that we got going on, you

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Speaker 1: would think that we would. But surprisingly I'm not too sure.

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Speaker 1: Um why other states? Honestly the highest state like if

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Speaker 1: you want to get you can almost touch Yeah, you

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Speaker 1: can almost touch six digits in Cali. Oh wow yeah yeah,

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Speaker 1: my friend is in she is I think she want

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Speaker 1: to say, she's in Los Angeles. She's in California. Yeah,

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Speaker 1: and she started she did. I mean, there's they were

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Speaker 1: starting at if New York starts at um, which is

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Speaker 1: trash um, but really and truly, I think New York

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Speaker 1: you don't are seeing real good money until like year three.

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Speaker 1: I think after one it's like one, three and five

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Speaker 1: are the increments Um, but in like other any other state,

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Speaker 1: you can start at like seventy seventy k m hmmm.

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Speaker 1: So yeah, New York wasn't isn't the greatest. But after

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Speaker 1: you work with New York in New York for a

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Speaker 1: period of time, those evaluations, those raises, and then those

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Speaker 1: different tiers of your experience, they do add up because

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Speaker 1: I know people who are there now who have been

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Speaker 1: there before me and are going to be there long

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Speaker 1: time after me, or got there when I or came

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Speaker 1: right after me, and are still there because the benefit.

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Speaker 1: It's a full time job, it's dependable, it's like it's

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Speaker 1: just it is a good job to have. And I

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Speaker 1: know a lot of the women that worked there, uh

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Speaker 1: for sure, had like kids, got kids, got benefits, work

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Speaker 1: live on their own like they're doing a dag on

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Speaker 1: thing because they know that they want to maintain a lifestyle,

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Speaker 1: a certain lifestyle, and after a certain point of time, Yeah,

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Speaker 1: you can pay for a good lifestyle by yourself. So

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Speaker 1: what were some challenges you faced well in this position,

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Speaker 1: just the mostly the phone calls, I would say, Um,

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Speaker 1: that and a couple of power trips. Obviously you already

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Speaker 1: when you're working with law enforcement, you can imagine people

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Speaker 1: who have UM, people who are in a certain tier

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Speaker 1: of like a principle or a captain or something like that,

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Speaker 1: like who are on certain tears. They have a certain

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Speaker 1: kind of cloud around them that make or an ear

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Speaker 1: about them that seems like you can't say anything to

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Speaker 1: them or or anything like that, or you can't address things,

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Speaker 1: or they can't be wrong. So that kind of arrogance

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Speaker 1: did a little bit around the office, UM, which is

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Speaker 1: not like it doesn't really affect your work, but it

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Speaker 1: in certain moments. Like a majority of that job was females,

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Speaker 1: So I would say that being that it's kind of

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Speaker 1: set set like that is just a lot of talk,

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Speaker 1: a lot of chatter, but nothing like Hi, nothing high school.

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Speaker 1: I guess it was just always this kind of like

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Speaker 1: you're always just wondering to some extent, like kind of

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Speaker 1: like can I address this with this person? Or should not?

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Speaker 1: Should I not even bother talking to this person about

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Speaker 1: this or that. That's why they ended up having something

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Speaker 1: called like e a U, which is like employee Assistance unit,

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Speaker 1: where like you can literally go and talk privately, confidentially

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Speaker 1: and get me get things handled if you need to. UM.

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Speaker 1: The only thing for me more personally, that was difficult

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Speaker 1: was definitely the phone calls. I think my worst phone

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Speaker 1: call was um uh little white girls. You could tell

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Speaker 1: she was just white. Sometimes you could just tell by

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Speaker 1: their voice. Um. She couldn't catch her breath, she was like,

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Speaker 1: and I was just kind of like, alright, sweetie, we've

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Speaker 1: been on this phone. Because you're trying, you honestly, on

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Speaker 1: a call, you need to get like their contact information,

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Speaker 1: try to get the contact of information under a minute,

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Speaker 1: like within like the first dirty seconds of the phone call,

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Speaker 1: because I mean, obviously, the first thing that you say

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Speaker 1: on a phone call is not, um, you know, not

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Speaker 1: one one? You know, where's the emergency? We're actually asking

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Speaker 1: where is the emergency? For you to respond back with

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Speaker 1: an address, you know? Um. But she wasn't um. I

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Speaker 1: did not. I saw the based on her track and

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Speaker 1: information that she was in I believe, like Staten Island

356
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Speaker 1: or Staten Island, I think, and she just would not

357
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Speaker 1: catch her breath. I eventually kind of found out that

358
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Speaker 1: it wasn't like she had was having difficulty breathing, because

359
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Speaker 1: that's what I thought it was at first, is that

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Speaker 1: she was crying. You know, when you cried so hard

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Speaker 1: that you, yeah, kind of hyperventilate. So that was probably

362
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Speaker 1: my first worst call because I really had no clue

363
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Speaker 1: and what was going on. But I was trying to

364
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Speaker 1: calm her down, trying to be more of an active listener,

365
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Speaker 1: trying to see if I can hear anything in her background,

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Speaker 1: trying to track her information because she was calling me

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Speaker 1: from UM I found out found I found out afterwards

368
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Speaker 1: she was calling me from my house phone, thank god,

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Speaker 1: so therefore I had her landline, so I did. I

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Speaker 1: was just started to go and confirm information that I

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Speaker 1: could put in the job. But like imagine going from

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Speaker 1: putting in a job just thinking that this is just

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Speaker 1: a general call for help. And I didn't dispatch any

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Speaker 1: uh E, M S or anybody because I didn't know

375
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Speaker 1: what was going on. So finally she catches her breath

376
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Speaker 1: and then I find out that she is crying. She

377
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Speaker 1: tarts to tell me that she just got home from school,

378
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Speaker 1: so that kind of helped me range how old she

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Speaker 1: is so that I can know how to talk to

380
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Speaker 1: her a certain kind of way. And then um horrible

381
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Speaker 1: news was that she just got home from school. Her

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Speaker 1: brother also came home I guess was also home from school,

383
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Speaker 1: but her brother the Unfortunately, she found her brother hanging

384
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Speaker 1: from a ceiling fan in Oh my god. She was

385
00:22:09,200 --> 00:22:11,680
Speaker 1: crying so bad, bad because she couldn't get him down,

386
00:22:14,240 --> 00:22:17,480
Speaker 1: was trying so bad. And then soon as she said that,

387
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Speaker 1: I'm like, type it so fast to dispatch E M

388
00:22:23,000 --> 00:22:26,840
Speaker 1: S to get there. Um, I'm asking her how old

389
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Speaker 1: she is? So that, um I think I asked her

390
00:22:30,800 --> 00:22:32,720
Speaker 1: how old she is just for half a second, just

391
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Speaker 1: to know how old she was, And so I can

392
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Speaker 1: know because she was saying it was her younger brother.

393
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Speaker 1: So I'm thinking if she's like fourteen, I'm like, right, like,

394
00:22:43,920 --> 00:22:47,919
Speaker 1: we got like this little kid and apparently he had

395
00:22:48,000 --> 00:22:51,879
Speaker 1: left him. I dispatched E M S. I got e

396
00:22:52,040 --> 00:22:54,800
Speaker 1: MS on the line. She was so distraught though that

397
00:22:55,040 --> 00:22:57,040
Speaker 1: usually when we dispatched them to E M S but we

398
00:22:57,000 --> 00:22:59,159
Speaker 1: we should hang up the phone call and then just

399
00:22:59,240 --> 00:23:02,920
Speaker 1: let them talk to a mess. But I knew how

400
00:23:03,000 --> 00:23:06,200
Speaker 1: she was taking so long to say everything that once

401
00:23:06,240 --> 00:23:08,600
Speaker 1: I transferred her over, I stayed on the line. I

402
00:23:08,640 --> 00:23:11,800
Speaker 1: gave them all the information. She tried to confirm some

403
00:23:11,840 --> 00:23:13,520
Speaker 1: of it, but she barely did. Some good thing. I

404
00:23:13,560 --> 00:23:16,320
Speaker 1: did stay on the line because leven E M S

405
00:23:16,359 --> 00:23:18,760
Speaker 1: is asking her questions like what color is he? And

406
00:23:18,800 --> 00:23:21,480
Speaker 1: she's like he's purple, He's purple, And I'm just kind

407
00:23:21,480 --> 00:23:25,199
Speaker 1: of like, oh my god. At some point I was

408
00:23:25,359 --> 00:23:26,879
Speaker 1: I was like I was like, E M S. Do

409
00:23:26,920 --> 00:23:31,199
Speaker 1: y'all ask all these questions? Right? Right? But I know

410
00:23:31,280 --> 00:23:32,680
Speaker 1: at the end of the day, like that's how people

411
00:23:32,680 --> 00:23:34,720
Speaker 1: feel about used to feel about novel. One call take

412
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Speaker 1: is not that people are like, why are you'all so

413
00:23:36,640 --> 00:23:39,800
Speaker 1: asking me us questions? Um, why I'm not coming And

414
00:23:39,800 --> 00:23:43,080
Speaker 1: it's like, I'm not coming anywhere. I'm not coming to you.

415
00:23:43,440 --> 00:23:46,240
Speaker 1: I am here dispatching, making sure that the people who

416
00:23:46,240 --> 00:23:49,680
Speaker 1: are on their way know what's going on when once

417
00:23:49,720 --> 00:23:53,520
Speaker 1: they reached there, right, you know, So that was always

418
00:23:53,600 --> 00:23:57,320
Speaker 1: kind of hard for people to wrap their head around.

419
00:23:57,320 --> 00:24:01,480
Speaker 1: People get very frustrated obviously in emergency these situations. So

420
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Speaker 1: you know, I don't that's the thing. You can't take

421
00:24:04,800 --> 00:24:10,280
Speaker 1: their emotions for It's kind of like you don't want to, uh,

422
00:24:10,520 --> 00:24:12,920
Speaker 1: you know, you don't want to dash away the emotions,

423
00:24:13,040 --> 00:24:18,080
Speaker 1: but you can't. I can't fully like be offended or

424
00:24:18,160 --> 00:24:20,480
Speaker 1: take it personal or anything like that because you're the

425
00:24:20,520 --> 00:24:22,760
Speaker 1: one that's destroy I'm the one that's here to help you,

426
00:24:23,080 --> 00:24:25,359
Speaker 1: and I'm just going You can cuss me out all

427
00:24:25,400 --> 00:24:29,040
Speaker 1: your want, but I need to ask all these questions

428
00:24:29,080 --> 00:24:32,240
Speaker 1: and I need to get all this information because my

429
00:24:32,359 --> 00:24:35,480
Speaker 1: second worst call. Oh, just the ending of that, the

430
00:24:35,560 --> 00:24:38,960
Speaker 1: ending of that situation was, um, she was not able

431
00:24:39,000 --> 00:24:41,960
Speaker 1: to get him down. The m s did get there,

432
00:24:42,000 --> 00:24:43,960
Speaker 1: They were able to get him down. Unfortunately, he did

433
00:24:44,000 --> 00:24:46,840
Speaker 1: not make it. And apparently he was being bullied at

434
00:24:46,840 --> 00:24:50,120
Speaker 1: school and his father and his father found the note

435
00:24:50,160 --> 00:24:52,960
Speaker 1: that he left and then read it on Facebook. How

436
00:24:53,040 --> 00:24:56,200
Speaker 1: old was he? I think the boy was like, I

437
00:24:56,240 --> 00:24:58,600
Speaker 1: want to say, maybe it was ten eleven. How old

438
00:24:58,720 --> 00:25:01,920
Speaker 1: you when you're like at the sixth grade? Yeah, oh

439
00:25:01,960 --> 00:25:05,119
Speaker 1: my god, that's so sad. Yeah, he was being And

440
00:25:05,160 --> 00:25:07,240
Speaker 1: the thing is what's crazy is that it was actually

441
00:25:07,720 --> 00:25:09,800
Speaker 1: I remember going on the news, and I remember that

442
00:25:09,840 --> 00:25:12,080
Speaker 1: situation ended up being posted on the news somewhere because

443
00:25:12,119 --> 00:25:13,919
Speaker 1: I would end up being on a faith because the

444
00:25:13,960 --> 00:25:16,040
Speaker 1: father ended up reading the note on a Facebook live

445
00:25:16,359 --> 00:25:18,679
Speaker 1: and the situation was that he was being willied at school.

446
00:25:19,119 --> 00:25:22,000
Speaker 1: They the parents had already addressed it with the school

447
00:25:22,560 --> 00:25:25,439
Speaker 1: and they technically the school didn't do anything about it.

448
00:25:25,640 --> 00:25:29,119
Speaker 1: Technically they actually actually suggested that the boy takes some

449
00:25:29,200 --> 00:25:34,120
Speaker 1: days off from school or something like that. I can't remember. Um,

450
00:25:34,280 --> 00:25:37,160
Speaker 1: so yeah, that's probably some of the most difficult ends

451
00:25:37,200 --> 00:25:40,520
Speaker 1: of the job are just dealing with those calls. I

452
00:25:40,520 --> 00:25:42,960
Speaker 1: think my second and I think after that call I took,

453
00:25:43,040 --> 00:25:45,560
Speaker 1: like and then like if you have to imagine like

454
00:25:45,920 --> 00:25:48,399
Speaker 1: somebody coming up to you and being like, okay, you

455
00:25:48,480 --> 00:25:52,760
Speaker 1: had a bad call. Take ten minutes. Take take, and

456
00:25:52,760 --> 00:25:55,359
Speaker 1: they'd be like, I'm trying to take the day, like

457
00:25:55,480 --> 00:25:57,200
Speaker 1: forget this, I'm trying to be done, Like I don't

458
00:25:57,200 --> 00:26:00,760
Speaker 1: even want to be here no more, Like well, I'm

459
00:26:00,760 --> 00:26:03,200
Speaker 1: gonna ask you laying on about how do you cope

460
00:26:03,280 --> 00:26:05,960
Speaker 1: with that? But um, and I also feel like you

461
00:26:05,960 --> 00:26:08,720
Speaker 1: have to be a good multime t asker. Well yeah,

462
00:26:08,800 --> 00:26:12,360
Speaker 1: you definitely do. Then that entire job is talking and

463
00:26:12,400 --> 00:26:15,119
Speaker 1: typing and also putting your phone on mute to be

464
00:26:15,240 --> 00:26:23,439
Speaker 1: like at your desk and you're like, hey, um, supervisor,

465
00:26:23,440 --> 00:26:26,199
Speaker 1: that we gotta we gotta like this person. And this

466
00:26:26,280 --> 00:26:28,359
Speaker 1: is like especially if their kids in their own age

467
00:26:28,359 --> 00:26:32,960
Speaker 1: and then like there's no parents, Um, it was it

468
00:26:32,960 --> 00:26:34,800
Speaker 1: would be a couple of situations. I think the last

469
00:26:34,800 --> 00:26:38,119
Speaker 1: time I had like a really bad situation was a

470
00:26:38,200 --> 00:26:42,200
Speaker 1: woman whispering, and she was on a cell phone, and

471
00:26:42,320 --> 00:26:46,800
Speaker 1: she was in the bathroom. So technically I had to

472
00:26:46,840 --> 00:26:49,719
Speaker 1: call a supervisor because I had to UM, I had

473
00:26:49,720 --> 00:26:53,639
Speaker 1: to ultimately track her track her phone. UM, I had

474
00:26:53,680 --> 00:26:56,040
Speaker 1: to get them to track her phone number. UM. Usually

475
00:26:56,040 --> 00:26:57,919
Speaker 1: when you track a phone number, that usually helps you.

476
00:26:58,200 --> 00:27:01,640
Speaker 1: That's only in emergency cases and as you honestly, sometimes

477
00:27:01,960 --> 00:27:04,480
Speaker 1: unless you are like very very close to a cell

478
00:27:04,560 --> 00:27:07,680
Speaker 1: tower that pings. Honestly, I only got a five block

479
00:27:07,800 --> 00:27:14,160
Speaker 1: radius on you. M M, maybe three blocks, um. And

480
00:27:14,359 --> 00:27:16,399
Speaker 1: please don't be in an apartment building, because then I

481
00:27:16,440 --> 00:27:20,120
Speaker 1: am fucked. Okay, because if you're an apartment building, tracking

482
00:27:20,119 --> 00:27:23,800
Speaker 1: does not come with apartment numbers. Okay, So I don't

483
00:27:23,800 --> 00:27:27,560
Speaker 1: know what floor you on. By the time we knock

484
00:27:27,640 --> 00:27:31,639
Speaker 1: on every door, you might be out right. I'm like,

485
00:27:31,680 --> 00:27:33,760
Speaker 1: whatever the situation may be. In this situation, it was

486
00:27:33,840 --> 00:27:35,920
Speaker 1: kind of like that they were I think they were

487
00:27:36,000 --> 00:27:39,679
Speaker 1: in a house of some sort. But the sister was

488
00:27:39,720 --> 00:27:44,439
Speaker 1: the one that was um whispering in the bathroom. She

489
00:27:44,520 --> 00:27:47,880
Speaker 1: had left, she had locked herself in the bathroom because

490
00:27:48,960 --> 00:27:52,440
Speaker 1: she was calling on behalf of her sister. So yeah,

491
00:27:52,480 --> 00:27:54,239
Speaker 1: it was it was a sister she was calling on

492
00:27:54,280 --> 00:27:57,800
Speaker 1: behalf of her sister. Who's how home she was at. Um,

493
00:27:57,840 --> 00:28:00,639
Speaker 1: the sister was pregnant and being beaten up by and

494
00:28:00,800 --> 00:28:03,760
Speaker 1: being like walked by her um by her baby father,

495
00:28:03,840 --> 00:28:07,600
Speaker 1: her boyfriend or whatever. So because she was being beaten Um,

496
00:28:07,680 --> 00:28:11,880
Speaker 1: that was a domestic violence situation. The sister tried to

497
00:28:12,000 --> 00:28:16,240
Speaker 1: get the guy, get the boyfriend to stop. Then he

498
00:28:16,240 --> 00:28:22,120
Speaker 1: started whooping her. So then she runs away from being

499
00:28:22,119 --> 00:28:25,520
Speaker 1: whooped into the bathroom and then she's whispering because she

500
00:28:25,520 --> 00:28:28,560
Speaker 1: doesn't want enough. She wants to call the police while

501
00:28:28,560 --> 00:28:31,120
Speaker 1: he's while he's still here, so that he can get

502
00:28:31,160 --> 00:28:36,159
Speaker 1: locked up. And she I guess the way that she

503
00:28:36,240 --> 00:28:38,680
Speaker 1: was talking, it was just very very hard to hear her.

504
00:28:39,080 --> 00:28:43,280
Speaker 1: She didn't actually know the address of her own sister's house. Um,

505
00:28:43,280 --> 00:28:46,920
Speaker 1: oh my god. Oh that was the tracking part. But

506
00:28:47,000 --> 00:28:49,720
Speaker 1: luckily it was a house and not an apartment. Um.

507
00:28:49,800 --> 00:28:52,280
Speaker 1: She gave us a full description of the guy, so

508
00:28:52,680 --> 00:28:54,560
Speaker 1: she let us know what he looked like and what

509
00:28:54,640 --> 00:28:58,840
Speaker 1: he was currently wearing. Um. We we even asked like,

510
00:28:58,920 --> 00:29:00,560
Speaker 1: do you know the condition of the baby? Do you

511
00:29:00,560 --> 00:29:03,240
Speaker 1: know a condition of your sister, like you know, was

512
00:29:03,280 --> 00:29:06,080
Speaker 1: she bleeding or you know, where was he hitting her

513
00:29:06,440 --> 00:29:10,800
Speaker 1: or anything, whether any whether any um, whether any weapons

514
00:29:10,840 --> 00:29:13,239
Speaker 1: involved or anything like that. So you gotta ask all

515
00:29:13,240 --> 00:29:16,040
Speaker 1: these questions. So and it sucks to act. They'll ask

516
00:29:16,120 --> 00:29:18,400
Speaker 1: all these questions. Why somebody's trying to hide in the back.

517
00:29:18,960 --> 00:29:21,840
Speaker 1: Yeah yeah, yeah, yeah yeah, you just made you just

518
00:29:21,880 --> 00:29:24,360
Speaker 1: made me think of a good question because I didn't

519
00:29:24,400 --> 00:29:26,920
Speaker 1: know that it's difficult for you to locate somebody if

520
00:29:26,920 --> 00:29:29,200
Speaker 1: they're in the apartment. So what are some dudes and

521
00:29:29,280 --> 00:29:32,480
Speaker 1: don't when somebody's calling they need assistance because I don't

522
00:29:32,480 --> 00:29:35,720
Speaker 1: think mybody really know that if you can, honestly, if

523
00:29:35,800 --> 00:29:38,120
Speaker 1: you can touch, if you can pick up I mean,

524
00:29:38,160 --> 00:29:40,360
Speaker 1: I know a lot of people don't have landlines anymore,

525
00:29:40,880 --> 00:29:44,240
Speaker 1: but if you can call an emergency from a landline,

526
00:29:44,480 --> 00:29:47,200
Speaker 1: we know exactly where you are. That phone number is

527
00:29:47,240 --> 00:29:50,960
Speaker 1: attached to the is attached to the apartment number. Oh okay,

528
00:29:51,000 --> 00:29:53,600
Speaker 1: I know that you are at you know, one nine

529
00:29:53,680 --> 00:29:57,800
Speaker 1: five four apartment two D Great, I know that. And

530
00:29:57,840 --> 00:29:59,520
Speaker 1: then once you get into the and the only thing

531
00:29:59,560 --> 00:30:03,960
Speaker 1: that sucks is that I said I would say, um,

532
00:30:04,120 --> 00:30:09,120
Speaker 1: definitely tips be next to a landline, uh, and me

533
00:30:09,360 --> 00:30:11,800
Speaker 1: if you can, no matter what the situation is, as

534
00:30:11,840 --> 00:30:14,240
Speaker 1: soon as we say, now on one, where is the emergency?

535
00:30:14,960 --> 00:30:19,000
Speaker 1: Very clearly say the numbers numerically say don't say nineteen

536
00:30:19,040 --> 00:30:26,000
Speaker 1: fifty four, say one, nine five four remsen Avenue, like

537
00:30:26,240 --> 00:30:28,240
Speaker 1: say it and even if that's all you say, and

538
00:30:28,280 --> 00:30:31,320
Speaker 1: then bang it on us. I that's a call for help.

539
00:30:31,440 --> 00:30:35,000
Speaker 1: That's a ten. We don't know the priority of the call,

540
00:30:35,160 --> 00:30:38,360
Speaker 1: but priority of the call if it's um. I think

541
00:30:38,520 --> 00:30:42,000
Speaker 1: our priorities go from zero to three, and I think

542
00:30:42,080 --> 00:30:45,960
Speaker 1: zero is a zero priority is actually the highest priority.

543
00:30:46,000 --> 00:30:49,719
Speaker 1: I think, I think, I think I remember that, not

544
00:30:49,760 --> 00:30:53,760
Speaker 1: even sure about to say somebody if then whenever, whenever

545
00:30:53,760 --> 00:30:56,240
Speaker 1: you hear this, somebody and I want dispassion will come

546
00:30:56,240 --> 00:30:59,600
Speaker 1: for me. But it's okay, you're riding in the comments.

547
00:30:59,640 --> 00:31:02,800
Speaker 1: They'll be like no girls the other way around priorities,

548
00:31:02,840 --> 00:31:06,880
Speaker 1: and I'll be like, I appreciate you, but yeah. I

549
00:31:06,920 --> 00:31:11,040
Speaker 1: think the main tips are don't set yourself up for situation,

550
00:31:11,440 --> 00:31:16,920
Speaker 1: for situations period. But at the same time, like I

551
00:31:16,960 --> 00:31:20,040
Speaker 1: can't even say have a have another person with you

552
00:31:20,080 --> 00:31:23,520
Speaker 1: at all times or anything, because you never know how

553
00:31:23,560 --> 00:31:26,760
Speaker 1: the situation is actually going to unfold. Your best bet

554
00:31:26,880 --> 00:31:29,200
Speaker 1: is and I just saw the other day that they

555
00:31:29,240 --> 00:31:33,640
Speaker 1: just took out the last UH phone booth for New York,

556
00:31:33,640 --> 00:31:35,280
Speaker 1: so I guess you can't run up. You can't run

557
00:31:35,360 --> 00:31:39,640
Speaker 1: up to the phone. Wow. But they do have those

558
00:31:39,760 --> 00:31:44,080
Speaker 1: No One one stations like those new station things everywhere

559
00:31:44,120 --> 00:31:46,480
Speaker 1: for the most part, on most blocks in Brooklyn or

560
00:31:46,640 --> 00:31:48,640
Speaker 1: New York altogether where you should be able to push

561
00:31:48,680 --> 00:31:52,840
Speaker 1: your button the definite in the hood. Yeah, they have that,

562
00:31:52,960 --> 00:31:54,320
Speaker 1: and I'm not gonna we used to get a lot

563
00:31:54,320 --> 00:31:55,840
Speaker 1: of those calls. We definitely got a lot of those

564
00:31:55,840 --> 00:31:59,520
Speaker 1: calls from what are those UM fire department, Those tall

565
00:31:59,560 --> 00:32:03,560
Speaker 1: red department was also called on on one too, So

566
00:32:04,520 --> 00:32:08,280
Speaker 1: I would say, definitely identify all of those UM emergency

567
00:32:08,400 --> 00:32:13,920
Speaker 1: areas in your neighborhood every time. Because your phone, your

568
00:32:13,960 --> 00:32:19,040
Speaker 1: cell phone is we can track your cell phone. But

569
00:32:19,160 --> 00:32:22,680
Speaker 1: the first thing that they do is check where it

570
00:32:22,720 --> 00:32:26,800
Speaker 1: pings first, and then it pings. If it pings close enough, great,

571
00:32:27,120 --> 00:32:30,000
Speaker 1: If it doesn't, then we just know generally you're what

572
00:32:30,120 --> 00:32:33,400
Speaker 1: area you're in. Otherwise, if your phone is on and

573
00:32:33,440 --> 00:32:39,680
Speaker 1: you have iPhone, thank god, because whether you're thing is

574
00:32:39,760 --> 00:32:41,760
Speaker 1: on or off, I think as long as your phone

575
00:32:41,800 --> 00:32:45,920
Speaker 1: is on, I believe that we can track it through iPhone,

576
00:32:45,920 --> 00:32:49,280
Speaker 1: track my phone on my phone or whatever like that.

577
00:32:49,640 --> 00:32:52,800
Speaker 1: We've also used that as well. Other than that, that's

578
00:32:52,800 --> 00:32:56,720
Speaker 1: pretty much, honestly, I don't I can't think of any

579
00:32:56,720 --> 00:33:00,800
Speaker 1: any better advice, like just perfectly be next one landline

580
00:33:00,960 --> 00:33:06,160
Speaker 1: and always always clearly say your address. That will save

581
00:33:06,160 --> 00:33:09,320
Speaker 1: your life. Yeah. Do you feel like the media does

582
00:33:09,320 --> 00:33:12,400
Speaker 1: a good job with depicting the roles and responsibilities of

583
00:33:12,440 --> 00:33:17,280
Speaker 1: your job? I believe, honestly, I think when it comes

584
00:33:17,280 --> 00:33:19,800
Speaker 1: to dispatching and not on one call taking, yes, because

585
00:33:19,800 --> 00:33:23,040
Speaker 1: I've seen on social media a few little posts even

586
00:33:23,120 --> 00:33:26,800
Speaker 1: like on the Shade room or and I've even read

587
00:33:26,840 --> 00:33:29,960
Speaker 1: and seeing other people that I know comments on for

588
00:33:30,200 --> 00:33:32,920
Speaker 1: dispatching and call taking. The only thing that we ever

589
00:33:33,040 --> 00:33:38,120
Speaker 1: get that's like slightly like like slightly considered negative or

590
00:33:38,160 --> 00:33:40,960
Speaker 1: backlash is why do not want one call takers? Act

591
00:33:41,000 --> 00:33:43,680
Speaker 1: so many questions? It's because we're not coming, We're not

592
00:33:43,760 --> 00:33:48,160
Speaker 1: leaving this desk also save you. I don't know what

593
00:33:48,920 --> 00:33:51,040
Speaker 1: I feel as though people who are in the midst

594
00:33:51,120 --> 00:33:54,920
Speaker 1: of an emergency don't realize that the same people you're

595
00:33:54,920 --> 00:33:56,640
Speaker 1: talking to are not the same people that's coming to you.

596
00:33:56,680 --> 00:33:58,760
Speaker 1: And just because we are asking you a number of

597
00:33:58,840 --> 00:34:02,040
Speaker 1: questions does not mean that we haven't sent anybody already

598
00:34:02,080 --> 00:34:06,000
Speaker 1: on the way. That's why we actually are trained to say,

599
00:34:06,280 --> 00:34:08,719
Speaker 1: um like a certain line right after I don't want

600
00:34:08,719 --> 00:34:11,480
Speaker 1: to say it because I can't actually remember verbatim, but

601
00:34:11,560 --> 00:34:15,000
Speaker 1: there's like a specific line that we say, like right

602
00:34:15,080 --> 00:34:18,319
Speaker 1: after we get your address and confirm everything that we say,

603
00:34:18,360 --> 00:34:21,719
Speaker 1: like let you know, like they're on their way, like

604
00:34:22,239 --> 00:34:24,440
Speaker 1: the services on the way, and then right after that,

605
00:34:24,440 --> 00:34:27,040
Speaker 1: that's when we start the questions. But apparently, you know,

606
00:34:27,160 --> 00:34:30,600
Speaker 1: people are still are an emergency situation, so you have

607
00:34:30,680 --> 00:34:34,319
Speaker 1: selective hearing, and they just skip but they skip over

608
00:34:34,440 --> 00:34:37,120
Speaker 1: at and then they just hear the questions we're asking

609
00:34:37,640 --> 00:34:40,400
Speaker 1: and then they start getting hysterical, like why are you

610
00:34:40,480 --> 00:34:42,520
Speaker 1: still asking me questions? I'm telling you that my brother

611
00:34:42,600 --> 00:34:46,800
Speaker 1: is not breathing. Ye have already sent the mt UM.

612
00:34:46,920 --> 00:34:49,640
Speaker 1: We understand that there's having difficulty breathing there, and like

613
00:34:49,680 --> 00:34:52,440
Speaker 1: there's literally there's like it's kind of like a checklist.

614
00:34:52,440 --> 00:34:55,279
Speaker 1: It's like where you at? Okay, cool, now we know

615
00:34:55,280 --> 00:34:58,360
Speaker 1: where we're going. All right, what's going on now? I

616
00:34:58,360 --> 00:35:01,600
Speaker 1: can disposition this job to say that this is at

617
00:35:01,680 --> 00:35:05,879
Speaker 1: fifty four? Is any kind of emergency UM ambulatory job

618
00:35:05,960 --> 00:35:08,400
Speaker 1: like with an r O. R OW is like for

619
00:35:08,640 --> 00:35:13,080
Speaker 1: E M S dispatch, So then you know, like, okay,

620
00:35:13,120 --> 00:35:17,319
Speaker 1: what's going on, Oh, difficulty breathing. We it's like a checkbox.

621
00:35:17,320 --> 00:35:22,600
Speaker 1: It's like, oh, and this person is having diffic knows

622
00:35:22,680 --> 00:35:26,360
Speaker 1: to come with extra oxygen and then they're right exactly.

623
00:35:26,440 --> 00:35:30,680
Speaker 1: So that's the only things that's like. But honestly, UM

624
00:35:30,880 --> 00:35:35,719
Speaker 1: police officers have it worse than we do. Just there

625
00:35:35,920 --> 00:35:39,759
Speaker 1: obviously UM out on the field, and I mean, I

626
00:35:39,760 --> 00:35:45,600
Speaker 1: would definitely say that unfortunately, there are some bad there's

627
00:35:45,640 --> 00:35:48,600
Speaker 1: there are some bad officers out there, some bad apples

628
00:35:48,640 --> 00:35:51,560
Speaker 1: out there, and then they make the rest of everybody

629
00:35:51,600 --> 00:35:53,520
Speaker 1: who's actually there to do their job because I didn't

630
00:35:53,560 --> 00:35:57,480
Speaker 1: have what to family members in the police force UM

631
00:35:57,560 --> 00:36:00,600
Speaker 1: up to like sergeants and lieutenants and everything like that,

632
00:36:01,000 --> 00:36:05,200
Speaker 1: and they're the best people. They're like the entire purpose

633
00:36:05,239 --> 00:36:07,279
Speaker 1: of being in that position and that job is to

634
00:36:07,320 --> 00:36:11,120
Speaker 1: create structure and to help that community and everything. But

635
00:36:12,280 --> 00:36:14,160
Speaker 1: if you're just going there because you just want to

636
00:36:14,200 --> 00:36:16,000
Speaker 1: have a gun on one side and the baton on

637
00:36:16,040 --> 00:36:18,640
Speaker 1: this side, and just you know, have that cloud of

638
00:36:18,719 --> 00:36:21,239
Speaker 1: being an authority like person and think that nobody could

639
00:36:21,280 --> 00:36:25,520
Speaker 1: tell you can tell you anything. Then unfortunately you can't.

640
00:36:25,920 --> 00:36:29,000
Speaker 1: There's no way, there's no way to tell that this

641
00:36:29,280 --> 00:36:32,200
Speaker 1: this officer from this officer until you actually until one

642
00:36:32,239 --> 00:36:37,600
Speaker 1: of them actually does something wrong right, and the ones

643
00:36:37,640 --> 00:36:39,680
Speaker 1: that are wrong, I mean, I wish that there was

644
00:36:39,680 --> 00:36:41,520
Speaker 1: like a tiny little picker I could just be like

645
00:36:41,640 --> 00:36:44,759
Speaker 1: you out you out, you out, you out, you out

646
00:36:44,880 --> 00:36:48,719
Speaker 1: you out. I definitely think that those bad apples, they

647
00:36:48,760 --> 00:36:52,120
Speaker 1: really make it hard for people to trust with the ones. Oh,

648
00:36:52,160 --> 00:36:55,520
Speaker 1: they definitely do, But I don't think luckily. I feel

649
00:36:55,560 --> 00:36:58,200
Speaker 1: like you can't have a bad apple in dispatching. You

650
00:36:58,239 --> 00:37:01,279
Speaker 1: can't have a bad apple in not on call taking one.

651
00:37:01,440 --> 00:37:05,480
Speaker 1: All of our calls are recorded, um every single every

652
00:37:05,520 --> 00:37:08,759
Speaker 1: single one. And I've actually had to hear myself talk

653
00:37:08,840 --> 00:37:11,319
Speaker 1: back because I think I got written up once. Did

654
00:37:11,320 --> 00:37:16,400
Speaker 1: I get written up? I think I did, but I

655
00:37:16,400 --> 00:37:17,719
Speaker 1: think it was a lot of people got written us.

656
00:37:17,719 --> 00:37:20,920
Speaker 1: It was like a big, huge fire in queens and

657
00:37:21,160 --> 00:37:24,759
Speaker 1: in like an apartment building, and I got written up

658
00:37:24,840 --> 00:37:31,600
Speaker 1: because I took too long to send them to the

659
00:37:31,640 --> 00:37:34,160
Speaker 1: fire to dispatch them stay send them straight to the

660
00:37:34,160 --> 00:37:38,520
Speaker 1: fire department line because it was a multiple imagine like

661
00:37:39,200 --> 00:37:42,000
Speaker 1: fifty lemon calls coming in from all the from the

662
00:37:42,040 --> 00:37:45,239
Speaker 1: same building, from the same fire, but all based on

663
00:37:45,280 --> 00:37:47,839
Speaker 1: the notes that I was looking at. I think I

664
00:37:47,880 --> 00:37:50,600
Speaker 1: thought I was doing my due diligence by asking one

665
00:37:50,640 --> 00:37:54,600
Speaker 1: extra question, because the person was time to tell me information.

666
00:37:54,680 --> 00:37:59,160
Speaker 1: Tell me that, Hey, this handicap neighbor of mine is

667
00:37:59,200 --> 00:38:02,520
Speaker 1: in a wheelchair. She I did not see her come

668
00:38:02,560 --> 00:38:04,840
Speaker 1: out as yet, and I'm afraid that she might and

669
00:38:04,880 --> 00:38:06,480
Speaker 1: I don't know if she's home, but she might be

670
00:38:06,520 --> 00:38:09,480
Speaker 1: in her apartment. So I took down the name of

671
00:38:09,600 --> 00:38:12,799
Speaker 1: the number, the apartment number, and just started writing that

672
00:38:12,880 --> 00:38:15,520
Speaker 1: information because if that person is stuck in there, I

673
00:38:15,520 --> 00:38:20,560
Speaker 1: would want that note to be in there to possibly check. Rightly,

674
00:38:21,760 --> 00:38:25,040
Speaker 1: I took too long. As soon as the person said fire. Technically,

675
00:38:25,160 --> 00:38:28,279
Speaker 1: according to your training, when that person says confirms the

676
00:38:28,320 --> 00:38:31,920
Speaker 1: address and tells you that it's a fire, you're supposed

677
00:38:31,960 --> 00:38:34,440
Speaker 1: to send them straight to the f D. And I

678
00:38:34,480 --> 00:38:36,200
Speaker 1: did not do that. So I got rand up for that.

679
00:38:36,400 --> 00:38:39,600
Speaker 1: That was it. So I mean, I take and I

680
00:38:39,680 --> 00:38:41,440
Speaker 1: take that too, because I listened to it. And then

681
00:38:41,480 --> 00:38:42,840
Speaker 1: they were like, what were you supposed to do? And

682
00:38:42,880 --> 00:38:44,200
Speaker 1: I was just like, I was supposed to transfer im

683
00:38:44,280 --> 00:38:48,440
Speaker 1: straight over to f D. But then it's so crazy

684
00:38:48,480 --> 00:38:51,400
Speaker 1: because you're thinking that you're going the extra MoU but

685
00:38:51,560 --> 00:38:56,080
Speaker 1: you actually got reprimanded. Yeah, because um, one thing about

686
00:38:56,360 --> 00:38:58,880
Speaker 1: one thing about NYPD, it is about structure. It is

687
00:38:58,920 --> 00:39:02,399
Speaker 1: about it in this very procedural So yeah, you gotta

688
00:39:02,440 --> 00:39:05,359
Speaker 1: follow things by the book, even though you might have

689
00:39:05,440 --> 00:39:09,800
Speaker 1: a moment where you're you think that you're being you're being,

690
00:39:09,880 --> 00:39:14,880
Speaker 1: you're doing you're doing your due diligence. But sometimes when

691
00:39:14,880 --> 00:39:17,879
Speaker 1: you're doing that, you're falling out of line. M hmm.

692
00:39:18,560 --> 00:39:20,560
Speaker 1: So what do you do when you receive a call

693
00:39:20,640 --> 00:39:22,719
Speaker 1: that's not an emergency because I know NIGGA is like

694
00:39:22,719 --> 00:39:27,600
Speaker 1: the prank call. Oh yeah, oh um, prank calls. It

695
00:39:27,640 --> 00:39:30,120
Speaker 1: depends on how they prank call, because some of them

696
00:39:30,160 --> 00:39:34,040
Speaker 1: prank call and they are really genuinely just playing with

697
00:39:34,080 --> 00:39:36,680
Speaker 1: you on the phone. But the ones that prank call,

698
00:39:36,800 --> 00:39:43,440
Speaker 1: unfortunately and they're like oh and then they hang up. Unfortunately,

699
00:39:43,440 --> 00:39:45,759
Speaker 1: we still have to that's we still have to call

700
00:39:45,800 --> 00:39:47,759
Speaker 1: that a tent tent for let's call a tent tent

701
00:39:47,840 --> 00:39:50,839
Speaker 1: because it's just a calls for help and we don't

702
00:39:50,840 --> 00:39:55,160
Speaker 1: know what the issue is. And then sometimes also we

703
00:39:55,200 --> 00:40:00,239
Speaker 1: don't know where you are, so that I definite only

704
00:40:00,280 --> 00:40:03,160
Speaker 1: want to say is especially if we're definitely I'm on,

705
00:40:03,400 --> 00:40:06,720
Speaker 1: um we're doing this now. People who make prank calls

706
00:40:07,760 --> 00:40:12,640
Speaker 1: are selfish. Yeah, they are extremely selfish. In my opinion,

707
00:40:13,200 --> 00:40:16,160
Speaker 1: Do not call an emergency line if you do not

708
00:40:16,239 --> 00:40:19,680
Speaker 1: have an emergency because all of the other people it's

709
00:40:19,760 --> 00:40:23,480
Speaker 1: only but so many police officers that are patrolling in

710
00:40:23,600 --> 00:40:26,759
Speaker 1: one in in an evening, you have many up to

711
00:40:26,960 --> 00:40:29,640
Speaker 1: like I'm an Adam, you see, I think you can

712
00:40:29,640 --> 00:40:32,960
Speaker 1: have from Adam to like George, like a to G

713
00:40:33,480 --> 00:40:38,880
Speaker 1: squads um out um outside uh like actual police squad

714
00:40:38,920 --> 00:40:43,440
Speaker 1: cars out and that's two police officers person uh per car.

715
00:40:44,000 --> 00:40:47,040
Speaker 1: So unfortunately, when they get that tent tents call for help,

716
00:40:47,480 --> 00:40:51,560
Speaker 1: it may not be a priority. But imagining two people

717
00:40:51,600 --> 00:40:53,920
Speaker 1: go you know, to patrol cars decided to end up

718
00:40:53,920 --> 00:40:56,800
Speaker 1: answering that calls for help and then find out that

719
00:40:57,080 --> 00:40:59,920
Speaker 1: next minute we had like a fire or domestic by

720
00:41:00,000 --> 00:41:03,040
Speaker 1: island situation, or somebody just got mugged or something on

721
00:41:03,080 --> 00:41:08,520
Speaker 1: the street like probably fift twenty blocks or in the

722
00:41:08,560 --> 00:41:12,279
Speaker 1: same burrow, but in that's in that area. Both of

723
00:41:12,320 --> 00:41:15,239
Speaker 1: the units went to that call for help, and or

724
00:41:15,400 --> 00:41:17,360
Speaker 1: one went to the to that call of help, and

725
00:41:17,400 --> 00:41:19,760
Speaker 1: then one came to back up that one justin case

726
00:41:20,640 --> 00:41:23,480
Speaker 1: now he's mad. Now them two are over there to

727
00:41:23,520 --> 00:41:26,440
Speaker 1: the left, and emergency just happened to the right. But

728
00:41:27,080 --> 00:41:29,080
Speaker 1: they wasted their time going to the left because of

729
00:41:29,120 --> 00:41:32,399
Speaker 1: your plank call. So what happens when when you find

730
00:41:32,400 --> 00:41:34,240
Speaker 1: out it's a prank call? Like, do they get in trouble?

731
00:41:35,040 --> 00:41:36,799
Speaker 1: I mean, if we can, if we can catch them.

732
00:41:37,120 --> 00:41:40,000
Speaker 1: Some people, I've actually the only one I remember A

733
00:41:40,080 --> 00:41:43,560
Speaker 1: few times. I remember it was like a person was

734
00:41:43,600 --> 00:41:46,440
Speaker 1: calling from their landline. Oh, if you're calling from me

735
00:41:46,480 --> 00:41:49,520
Speaker 1: a landline, Oh, I'm sending the police to you. It's

736
00:41:49,520 --> 00:41:51,839
Speaker 1: not a call for help. It's not a call for help.

737
00:41:52,080 --> 00:41:54,560
Speaker 1: I'm sending the police to you. I'm gonna be like, oh,

738
00:41:54,600 --> 00:41:59,000
Speaker 1: this call came from this number, this apartment on this floor,

739
00:41:59,600 --> 00:42:02,959
Speaker 1: and every thing. The only time that the person doesn't

740
00:42:02,960 --> 00:42:07,279
Speaker 1: get in trouble is if it's generally a building and

741
00:42:07,360 --> 00:42:11,640
Speaker 1: the police cannot gain access into the building, like you know,

742
00:42:11,680 --> 00:42:14,040
Speaker 1: they press the buttons or they press the thing a

743
00:42:14,160 --> 00:42:16,480
Speaker 1: colde and they can't actually gain that like a gate

744
00:42:16,560 --> 00:42:19,120
Speaker 1: or a front door or multiple doors to get through.

745
00:42:19,360 --> 00:42:23,359
Speaker 1: Police do not have a secret code. The police are

746
00:42:23,400 --> 00:42:25,920
Speaker 1: not the mail or not the mailman. They don't have

747
00:42:25,960 --> 00:42:29,200
Speaker 1: a they don't have a universal key. That's what's gonna

748
00:42:29,200 --> 00:42:33,960
Speaker 1: get them into every building on the block. You gotta

749
00:42:34,000 --> 00:42:36,959
Speaker 1: tell them, oh, the gate code is this, or will

750
00:42:37,000 --> 00:42:41,200
Speaker 1: be outside or will really be on the first floor something,

751
00:42:42,360 --> 00:42:44,840
Speaker 1: or well you know, or when they pull up they

752
00:42:44,880 --> 00:42:47,520
Speaker 1: I mean. And later on that's when that's when I

753
00:42:47,520 --> 00:42:50,439
Speaker 1: found out. I was like, let me do dispatching, because

754
00:42:50,440 --> 00:42:52,640
Speaker 1: as soon as I could get off of non one

755
00:42:52,640 --> 00:42:55,239
Speaker 1: call taking, I did that for eleven months, even though

756
00:42:55,239 --> 00:42:58,440
Speaker 1: your technique is supposed to do it for a year. Um.

757
00:42:58,480 --> 00:43:00,640
Speaker 1: I found out after like my loving Mark, I was

758
00:43:00,680 --> 00:43:02,920
Speaker 1: able to train for dispatching, and then I was switched

759
00:43:02,920 --> 00:43:06,840
Speaker 1: over to dispatching. Dispatching is essentially you're being called central

760
00:43:07,080 --> 00:43:09,799
Speaker 1: because when police officers walk with that walkie talking on

761
00:43:09,840 --> 00:43:13,879
Speaker 1: their shoulder, that's who they're talking to. That I am

762
00:43:14,120 --> 00:43:18,160
Speaker 1: the person that they're They're constantly like, like, that's who

763
00:43:18,160 --> 00:43:20,520
Speaker 1: I'm talking Like, I'll be like, I'm gonna go send

764
00:43:20,560 --> 00:43:22,520
Speaker 1: you to someone so on the street, this is what's

765
00:43:22,520 --> 00:43:24,680
Speaker 1: going on, blah blah blah blah blah. And then they

766
00:43:24,719 --> 00:43:27,440
Speaker 1: have to talk to me all day long, right right,

767
00:43:27,800 --> 00:43:29,799
Speaker 1: you gotta be like, hey, I made be four, which

768
00:43:29,840 --> 00:43:33,480
Speaker 1: means I arrived or I'm on the way or And

769
00:43:33,520 --> 00:43:36,239
Speaker 1: then that's why we have to learn a couple more.

770
00:43:37,280 --> 00:43:39,360
Speaker 1: Like you think you learned a whole bunch of codes,

771
00:43:39,560 --> 00:43:43,200
Speaker 1: and in this back in the nine one one call taking,

772
00:43:43,360 --> 00:43:46,040
Speaker 1: you have to take those same codes and now apply

773
00:43:46,200 --> 00:43:50,399
Speaker 1: them to uh dispatching, because now like after they put

774
00:43:50,440 --> 00:43:53,440
Speaker 1: in the call phenomen one, I have to dispatch a

775
00:43:53,600 --> 00:43:57,520
Speaker 1: unit to that call. That's what this are. So we

776
00:43:57,600 --> 00:44:00,359
Speaker 1: take with the nomen one call takers input and then

777
00:44:00,440 --> 00:44:03,560
Speaker 1: dispatch a unit to go to that and figure out

778
00:44:03,760 --> 00:44:05,880
Speaker 1: what that is and then disposition it and let us

779
00:44:05,880 --> 00:44:08,239
Speaker 1: know what's going on, Like do you need more assistance?

780
00:44:08,239 --> 00:44:13,600
Speaker 1: Do you need backup? Is it some bullshit? Let me

781
00:44:13,640 --> 00:44:15,359
Speaker 1: know what's going on when you get there? Oh you

782
00:44:15,360 --> 00:44:17,440
Speaker 1: you go to you good? All? Now you need a

783
00:44:17,480 --> 00:44:19,840
Speaker 1: super you need a supervisor to come through. Oh, this

784
00:44:20,400 --> 00:44:22,839
Speaker 1: is a d O A on site. Damn, that's the worst.

785
00:44:22,880 --> 00:44:25,080
Speaker 1: I'm not even gonna lie. I always feel bad. But

786
00:44:25,120 --> 00:44:28,200
Speaker 1: a police officer who arrives and there's a body on site,

787
00:44:28,920 --> 00:44:31,319
Speaker 1: and it's like because they actually have to stay there

788
00:44:31,360 --> 00:44:36,720
Speaker 1: all night. M you have to stay there like hours

789
00:44:36,800 --> 00:44:40,000
Speaker 1: upon hours, like wait for everybody to come. You gotta

790
00:44:40,000 --> 00:44:42,160
Speaker 1: wait for you and lieutenant to come. You gotta wait

791
00:44:42,200 --> 00:44:46,640
Speaker 1: for the coroners to come, like them to do all

792
00:44:46,680 --> 00:44:49,160
Speaker 1: the reporting. And I think it's just I think that's

793
00:44:49,160 --> 00:44:52,120
Speaker 1: like the most paperwork. Yeah, I mean, yeah, I can

794
00:44:52,120 --> 00:44:57,120
Speaker 1: only imagine I would think like that, and like, I

795
00:44:57,160 --> 00:45:02,320
Speaker 1: think the most interesting and intriguing jobs are the ones where, um,

796
00:45:02,360 --> 00:45:06,880
Speaker 1: there's a chase. I'm not gonna lie those are the worst,

797
00:45:06,040 --> 00:45:10,239
Speaker 1: but fun like because I would say that's the only

798
00:45:10,280 --> 00:45:13,480
Speaker 1: time I was like, I think you're typing a mile

799
00:45:13,520 --> 00:45:15,640
Speaker 1: a minute and talking because there's a mic right here

800
00:45:15,680 --> 00:45:18,399
Speaker 1: in front of you. And then you're typing like this

801
00:45:18,520 --> 00:45:22,760
Speaker 1: because your keyboard is right here and there's a pedal

802
00:45:22,800 --> 00:45:25,520
Speaker 1: on the floor that when you hit the pedal, it

803
00:45:25,560 --> 00:45:29,080
Speaker 1: makes me it uh, it allows me for them to

804
00:45:29,160 --> 00:45:31,640
Speaker 1: hear me on the mic. So I hit on the

805
00:45:31,719 --> 00:45:34,640
Speaker 1: thing and I'm like, what's going on? You know, lifted up,

806
00:45:34,800 --> 00:45:37,560
Speaker 1: they're coming through. They're like, we're chasing, and like it's

807
00:45:38,080 --> 00:45:43,760
Speaker 1: just kind of running. So it's like you are being tested, Yes, yeah,

808
00:45:44,000 --> 00:45:48,000
Speaker 1: listening skills are being tested. My typing skills. How much

809
00:45:48,000 --> 00:45:50,759
Speaker 1: information that I'm typing And as you're typing, you don't

810
00:45:50,760 --> 00:45:52,880
Speaker 1: want to type a whole bunch, like a whole paragraph

811
00:45:53,160 --> 00:45:55,560
Speaker 1: and then press into No, you want to type and

812
00:45:56,120 --> 00:45:58,880
Speaker 1: type and like because I'm like, I want to get

813
00:45:58,920 --> 00:46:03,280
Speaker 1: this information over right, because I'm like, Oh, we're chasing

814
00:46:03,360 --> 00:46:06,720
Speaker 1: the black male. He's doing the orange t blue jeans.

815
00:46:07,280 --> 00:46:09,560
Speaker 1: Not he just went left on someone. So he just

816
00:46:09,600 --> 00:46:12,120
Speaker 1: went south on someone. So he's still going down the street.

817
00:46:12,160 --> 00:46:14,840
Speaker 1: We got this unit already following him. This unit. Where's

818
00:46:14,840 --> 00:46:18,719
Speaker 1: this unit at where y'all like, y'all see him? Right?

819
00:46:18,920 --> 00:46:22,120
Speaker 1: It's a lot right, Oh, he took off the range.

820
00:46:22,160 --> 00:46:29,320
Speaker 1: Short man is now topless, running with jeans on south ground.

821
00:46:29,320 --> 00:46:31,959
Speaker 1: On the f d R, we had people running down

822
00:46:32,000 --> 00:46:36,160
Speaker 1: the median medians of like, what do you call it?

823
00:46:36,280 --> 00:46:38,440
Speaker 1: Was it not the f DR? Um? No, it's the

824
00:46:38,520 --> 00:46:43,480
Speaker 1: FDR for like the FDR is on the other side. Yeah. Wait,

825
00:46:43,520 --> 00:46:46,279
Speaker 1: So is there ever a time when it's appropriate to

826
00:46:46,320 --> 00:46:50,879
Speaker 1: hang up on callers? Technically? No, you can terminate a call.

827
00:46:51,120 --> 00:46:53,399
Speaker 1: Technically when you terminate a call is if they are

828
00:46:53,480 --> 00:46:56,279
Speaker 1: not if they're calling, Like we get people from the

829
00:46:56,280 --> 00:47:01,640
Speaker 1: cycle this um, this psych word in Brooklyn, or and

830
00:47:01,680 --> 00:47:04,919
Speaker 1: there's onnother one in the Bronx Yes, yes, park then

831
00:47:05,320 --> 00:47:10,120
Speaker 1: and whatever. Um. We will get calls either from the

832
00:47:10,160 --> 00:47:13,759
Speaker 1: Bronx psych Ward or from that one in Brooklyn. And

833
00:47:14,360 --> 00:47:17,600
Speaker 1: some of them are calling and saying really depressing things.

834
00:47:17,640 --> 00:47:20,000
Speaker 1: They're like some of them are just like, Hey, I'm

835
00:47:20,040 --> 00:47:22,080
Speaker 1: just calling because I just want to talk to somebody.

836
00:47:22,120 --> 00:47:25,720
Speaker 1: I haven't talked to somebody so long. And some times

837
00:47:25,760 --> 00:47:28,200
Speaker 1: you entertain it because you don't know what their situation is.

838
00:47:28,239 --> 00:47:32,120
Speaker 1: You don't know if they're on suicide watch what. So

839
00:47:32,320 --> 00:47:34,680
Speaker 1: I'm like, okay, what you want to talk about? Like

840
00:47:34,960 --> 00:47:38,839
Speaker 1: it is everything okay with you? Like you've been feeling okay,

841
00:47:38,920 --> 00:47:42,600
Speaker 1: reading any new good books like ertain like a spot

842
00:47:42,600 --> 00:47:44,359
Speaker 1: of you just want to pretty much make sure that

843
00:47:44,480 --> 00:47:47,520
Speaker 1: evaluate the call to a certain extent that you know

844
00:47:47,560 --> 00:47:51,719
Speaker 1: that the person is not gonna harm themselves or others. Right, So,

845
00:47:51,760 --> 00:47:54,319
Speaker 1: what did you think about? A No, that was it?

846
00:47:54,360 --> 00:47:56,279
Speaker 1: That was I was gonna say, Oh I was gonna say.

847
00:47:56,280 --> 00:47:57,920
Speaker 1: What do you think about? What was your thoughts? On

848
00:47:57,960 --> 00:48:00,760
Speaker 1: the nine one one dispatcher hang up on a caller

849
00:48:00,880 --> 00:48:05,320
Speaker 1: during the Buffalo shooting. Oh I don't even I would

850
00:48:05,400 --> 00:48:09,040
Speaker 1: hope Buffalo. Oh wait, that was recent, isn't that? Yeah?

851
00:48:09,160 --> 00:48:12,799
Speaker 1: I was yeah, okay, um, no, one didn't even hear

852
00:48:12,840 --> 00:48:15,520
Speaker 1: about that. They hung up on They hung up on

853
00:48:15,560 --> 00:48:18,480
Speaker 1: a caller. Yeah, the caller was there doing a shooting,

854
00:48:18,520 --> 00:48:20,840
Speaker 1: trying to cost nine on one for help, and that

855
00:48:20,960 --> 00:48:26,000
Speaker 1: dispatcher hung up. I'm guessing then. Unfortunately they have that recorded,

856
00:48:26,080 --> 00:48:30,360
Speaker 1: so that dispatcher probably got fired. Yeah she did. Yeah,

857
00:48:30,520 --> 00:48:36,960
Speaker 1: because that's kind of up, that's kind of sucked up. Yeah,

858
00:48:37,040 --> 00:48:40,400
Speaker 1: we don't. You technically are never supposed to terminate a

859
00:48:40,440 --> 00:48:45,320
Speaker 1: call unless there is no sound, and honestly, you we

860
00:48:45,320 --> 00:48:48,480
Speaker 1: we still send out calls on calls that where they

861
00:48:48,520 --> 00:48:51,239
Speaker 1: said nothing. If they called nine on one and they're

862
00:48:51,239 --> 00:48:54,080
Speaker 1: saying absolutely nothing and you just hear like breathing in

863
00:48:54,120 --> 00:48:57,440
Speaker 1: the background, that person could have been stabbed shot and

864
00:48:57,480 --> 00:49:01,480
Speaker 1: could barely talk and can't catch their breath. Right, Yeah,

865
00:49:01,560 --> 00:49:04,120
Speaker 1: we're gonna send somebody your way. So it's yeah, no,

866
00:49:04,280 --> 00:49:06,280
Speaker 1: that really fucked up. If you hang up on anybody

867
00:49:06,280 --> 00:49:09,920
Speaker 1: that calls for emergency services. Yes, we Unfortunately there are

868
00:49:10,040 --> 00:49:13,560
Speaker 1: some parts, there's some you know, pranksters out there that

869
00:49:13,640 --> 00:49:16,719
Speaker 1: don't understand the levity of an emergency line. Like that.

870
00:49:17,080 --> 00:49:21,120
Speaker 1: But no, never hang up on somebody, because you would

871
00:49:21,160 --> 00:49:23,600
Speaker 1: never want somebody to hang up on you. But everybody's

872
00:49:23,640 --> 00:49:26,680
Speaker 1: feel different, you know. And honestly, I think as soon

873
00:49:26,719 --> 00:49:28,319
Speaker 1: as she hung up that call or hung up on

874
00:49:28,360 --> 00:49:32,720
Speaker 1: that person, I think she knew she was gonna be fired. Yeah. Yeah,

875
00:49:32,800 --> 00:49:35,880
Speaker 1: And also there's just no way for you not to

876
00:49:36,000 --> 00:49:39,680
Speaker 1: think that you funked up in that moment, right, They

877
00:49:39,680 --> 00:49:42,320
Speaker 1: don't want on the news. Probably she probably saw it

878
00:49:42,400 --> 00:49:46,040
Speaker 1: later on on the news and then absolutely knew she

879
00:49:46,120 --> 00:49:48,920
Speaker 1: was gonna be fired. Right. And I also feel like

880
00:49:48,920 --> 00:49:51,120
Speaker 1: this is not a job where you can just relax

881
00:49:51,239 --> 00:49:54,600
Speaker 1: on because I was doing research for this and for

882
00:49:54,640 --> 00:49:57,200
Speaker 1: this conversation, and I saw that it was a Houston

883
00:49:57,280 --> 00:50:00,120
Speaker 1: nine one one dispatcher and she spent ten day is

884
00:50:00,160 --> 00:50:03,520
Speaker 1: in jail and she got eighteen months of probation because

885
00:50:03,520 --> 00:50:09,680
Speaker 1: she was hanging up on thousands of colors. Really, honestly,

886
00:50:09,719 --> 00:50:12,400
Speaker 1: I mean I would hope that she they would have

887
00:50:12,480 --> 00:50:17,720
Speaker 1: some level of reprimand because those are so many lives. Yeah,

888
00:50:17,800 --> 00:50:21,000
Speaker 1: it was crazy that could have that probably ended that

889
00:50:21,040 --> 00:50:24,160
Speaker 1: could have been like either the scenarios could have ended

890
00:50:24,239 --> 00:50:27,720
Speaker 1: up so much different if they actually got help in time.

891
00:50:28,080 --> 00:50:30,680
Speaker 1: Or you know, the police were there or somebody was

892
00:50:30,719 --> 00:50:33,520
Speaker 1: there to save them those scenarios that's kind of messed up.

893
00:50:33,520 --> 00:50:35,560
Speaker 1: And then I mean that's why I feel like, I

894
00:50:35,600 --> 00:50:38,759
Speaker 1: don't think that they're bad apples in this job, but

895
00:50:41,120 --> 00:50:44,560
Speaker 1: they're probably definitely are people who are who have been

896
00:50:44,719 --> 00:50:48,399
Speaker 1: who have been doing the job too long that they're

897
00:50:48,440 --> 00:50:51,920
Speaker 1: almost over it, that they no longer have that empathy

898
00:50:52,080 --> 00:50:54,760
Speaker 1: in them anymore. Because I can totally see that because

899
00:50:54,760 --> 00:50:56,759
Speaker 1: this job can suck a lot of the like out

900
00:50:56,760 --> 00:51:00,239
Speaker 1: of you. I've seen multiple co workers who who have

901
00:51:00,360 --> 00:51:07,560
Speaker 1: had strokes on the job um who definitely feel slided

902
00:51:07,719 --> 00:51:12,400
Speaker 1: or slided by just the actual New York City Police

903
00:51:12,440 --> 00:51:15,359
Speaker 1: Department and like their pay and their schedule and things

904
00:51:15,360 --> 00:51:17,480
Speaker 1: like that, and they probably take it out take it

905
00:51:17,480 --> 00:51:21,160
Speaker 1: out on their work. You know, it's not I mean,

906
00:51:21,200 --> 00:51:24,040
Speaker 1: I would hope that it's never like just being like

907
00:51:24,239 --> 00:51:26,640
Speaker 1: careless to whom you're speaking to, because at the end

908
00:51:26,680 --> 00:51:29,640
Speaker 1: of the day, every single person that's calling is obviously

909
00:51:29,680 --> 00:51:34,680
Speaker 1: calling for something, for some assistance, for something, for some

910
00:51:34,719 --> 00:51:37,360
Speaker 1: type of aid, and that's literally what your job is.

911
00:51:37,400 --> 00:51:39,640
Speaker 1: Hence why you said, like, why do people get into

912
00:51:39,680 --> 00:51:42,400
Speaker 1: jobs like this? Because you want to help people. So

913
00:51:42,440 --> 00:51:45,160
Speaker 1: if you don't want to help people, you don't need

914
00:51:45,200 --> 00:51:48,960
Speaker 1: to have his job. But in some some aspect of

915
00:51:49,120 --> 00:51:54,200
Speaker 1: you needs to needs to have some care for others

916
00:51:54,280 --> 00:51:56,000
Speaker 1: to be in this job, because if you don't give

917
00:51:56,040 --> 00:51:58,279
Speaker 1: a funk about others and you're that, you're one of

918
00:51:58,320 --> 00:52:02,080
Speaker 1: those type of people who was like I could care less.

919
00:52:03,520 --> 00:52:08,760
Speaker 1: I'm pretty sure honestly most people like that. They slowly doindle.

920
00:52:08,840 --> 00:52:11,719
Speaker 1: Like if I came in with twenty five people, um,

921
00:52:11,760 --> 00:52:13,680
Speaker 1: after the by the end of the academy, it was

922
00:52:13,719 --> 00:52:18,560
Speaker 1: like fifteen of us. They fall out, like they fall

923
00:52:18,640 --> 00:52:21,840
Speaker 1: like flies to the wayside, honey, Like, as you're learning

924
00:52:21,840 --> 00:52:23,880
Speaker 1: the job. My home girl she's still my homegirl to

925
00:52:23,920 --> 00:52:29,279
Speaker 1: this day. But after training she quit after like week one,

926
00:52:29,360 --> 00:52:34,960
Speaker 1: week two. When you're actually on the job, Yeah, So

927
00:52:35,040 --> 00:52:40,120
Speaker 1: in what place does this job effect you mentally? Um,

928
00:52:40,400 --> 00:52:44,000
Speaker 1: definitely taught me just how to handle certain situations and

929
00:52:44,040 --> 00:52:49,359
Speaker 1: how not to set myself up. Also, Um, I would

930
00:52:49,400 --> 00:52:54,680
Speaker 1: say that mentally, it makes you just appreciate life, girl,

931
00:52:56,280 --> 00:52:59,919
Speaker 1: It makes you appreciate life and a lot of scenarios

932
00:53:00,160 --> 00:53:03,799
Speaker 1: that you joke about, even my jokes, Like I know,

933
00:53:03,920 --> 00:53:05,640
Speaker 1: I joke all day and a lot of people. My

934
00:53:05,680 --> 00:53:08,600
Speaker 1: friends know me that I can talk while ship and

935
00:53:09,160 --> 00:53:13,520
Speaker 1: I got jokes for days. But um, certain situations you

936
00:53:13,520 --> 00:53:20,120
Speaker 1: can't even joke about. You can't can't joke about domestic violence, Um,

937
00:53:21,040 --> 00:53:24,240
Speaker 1: domestic violence, or just any kind of fighting, like because

938
00:53:24,239 --> 00:53:27,480
Speaker 1: I mean any version of fighting. I've never personally been

939
00:53:27,480 --> 00:53:28,880
Speaker 1: in the fight. And I used to tell people this

940
00:53:29,000 --> 00:53:30,480
Speaker 1: all the time. I was just like, I never actually

941
00:53:30,480 --> 00:53:33,759
Speaker 1: have actually been in a physical fight, because apparently I

942
00:53:33,840 --> 00:53:37,319
Speaker 1: must have such great friends around me that every time

943
00:53:37,360 --> 00:53:39,480
Speaker 1: I was about to be attacked one of them swooped

944
00:53:39,520 --> 00:53:44,040
Speaker 1: in already person for me. But I was just kind

945
00:53:44,040 --> 00:53:50,040
Speaker 1: of like, but scenarios like just randomly getting stabbed on

946
00:53:50,080 --> 00:53:53,360
Speaker 1: the street, or people running you down on the street

947
00:53:53,440 --> 00:53:55,400
Speaker 1: to attack you, like that boy. Like I was on

948
00:53:55,440 --> 00:53:59,279
Speaker 1: the job when that boy in the Bronx, that's bad.

949
00:53:59,840 --> 00:54:02,960
Speaker 1: I a whole bunch of people. Yes, I was sitting

950
00:54:03,000 --> 00:54:06,399
Speaker 1: in Brooklyn. I was sitting in Brooklyn Dispatch and when

951
00:54:06,400 --> 00:54:09,960
Speaker 1: I was heartbreaking, Oh my god, a few of my

952
00:54:10,040 --> 00:54:12,279
Speaker 1: coworkers in the Bronx got that call. And then when

953
00:54:12,280 --> 00:54:18,440
Speaker 1: you actually see it, it's like, I don't even know

954
00:54:18,480 --> 00:54:21,520
Speaker 1: how to explain. So and then the phone calls that

955
00:54:21,560 --> 00:54:24,560
Speaker 1: you've gotten before. So I remember a person that said

956
00:54:24,600 --> 00:54:27,640
Speaker 1: that they were bleeding out and had no idea where

957
00:54:27,640 --> 00:54:30,600
Speaker 1: they were. But when they look up into the sky,

958
00:54:31,320 --> 00:54:36,759
Speaker 1: it's dark, it's mad bushes, and there they were making.

959
00:54:36,760 --> 00:54:39,239
Speaker 1: They were also saying that if they looked across into

960
00:54:39,280 --> 00:54:42,120
Speaker 1: the other bush, they can see like these glowing eyes

961
00:54:42,160 --> 00:54:45,919
Speaker 1: looking back at them. Girl. I was like, I did

962
00:54:45,960 --> 00:54:48,000
Speaker 1: so much tracking. I was like, this person has got

963
00:54:48,040 --> 00:54:51,560
Speaker 1: to be at the Botanical Zoo, like at the zoo,

964
00:54:51,640 --> 00:54:54,919
Speaker 1: at the Bronx Zoo or something like, must have fell

965
00:54:55,040 --> 00:54:58,400
Speaker 1: over into the thing, into a pit or something. Because

966
00:54:58,480 --> 00:55:01,680
Speaker 1: they were making it sounds like they got shot also,

967
00:55:02,200 --> 00:55:05,040
Speaker 1: So I was just like, I don't know down so

968
00:55:05,200 --> 00:55:07,919
Speaker 1: just the fights, the let out of parties. I worked

969
00:55:07,920 --> 00:55:14,239
Speaker 1: eleven pm to seven am in New York. Yeah, so

970
00:55:14,400 --> 00:55:17,879
Speaker 1: the let out for parties, the letoff for parties, Oh

971
00:55:17,880 --> 00:55:20,200
Speaker 1: my god, let off for parties in any neighborhood that

972
00:55:20,280 --> 00:55:26,040
Speaker 1: was heavily Hispanic. Yeah, it was corona bottles and fights everywhere.

973
00:55:29,280 --> 00:55:32,839
Speaker 1: It was just it was like it was pure alcoholism.

974
00:55:32,880 --> 00:55:36,200
Speaker 1: It was it was people who didn't takeing UBA's home

975
00:55:36,239 --> 00:55:37,520
Speaker 1: and didn't want to get out the ubas. It was

976
00:55:37,600 --> 00:55:41,400
Speaker 1: Uba drivers calling us and saying that the passengers passed

977
00:55:41,400 --> 00:55:44,480
Speaker 1: out in the back seat and refusing to leave. It's

978
00:55:44,480 --> 00:55:47,440
Speaker 1: a whole bunch of stuff, Like I just know, based

979
00:55:47,480 --> 00:55:50,400
Speaker 1: on those scenarios, how not to set myself up for

980
00:55:50,400 --> 00:55:52,719
Speaker 1: any of those situations. And then also how this kind

981
00:55:52,760 --> 00:55:55,279
Speaker 1: of safeguard a lot of my friends around me to

982
00:55:55,360 --> 00:55:57,359
Speaker 1: make sure that they don't end up in those situations.

983
00:55:57,640 --> 00:56:03,439
Speaker 1: My friends had they tracking on, yeah, yeah, you better

984
00:56:03,520 --> 00:56:05,959
Speaker 1: text me when you get there, when you got there,

985
00:56:06,040 --> 00:56:09,319
Speaker 1: when you're leaving there. And I mean, if they're a

986
00:56:09,360 --> 00:56:12,840
Speaker 1: real one in your day one, then honestly, anywhere that

987
00:56:12,920 --> 00:56:17,520
Speaker 1: y'all go together, y'all should be leaving together anyway. Right right,

988
00:56:18,280 --> 00:56:20,560
Speaker 1: So after a long day, how did you own wine?

989
00:56:20,600 --> 00:56:22,480
Speaker 1: Like what did your self care look like? Because just

990
00:56:22,520 --> 00:56:24,439
Speaker 1: to hear some I mean the story with a little

991
00:56:24,480 --> 00:56:27,719
Speaker 1: girl was just a lot with her brother, Like what

992
00:56:27,760 --> 00:56:33,160
Speaker 1: did you do? I took longer than ten minutes um

993
00:56:33,200 --> 00:56:34,600
Speaker 1: that they try to give me. They were like, oh,

994
00:56:34,760 --> 00:56:37,480
Speaker 1: go take a ten fifteen minute break, and I was like, no,

995
00:56:37,600 --> 00:56:39,319
Speaker 1: I can't just go home after this, Like this was

996
00:56:39,400 --> 00:56:43,080
Speaker 1: tumultuous and emotionally draining, and wait, not for nothing if

997
00:56:43,120 --> 00:56:45,440
Speaker 1: you're taking ten or fifteen minutes. I can only imagine

998
00:56:45,440 --> 00:56:49,640
Speaker 1: how these sensitized that can make a person. Yeah, you're

999
00:56:49,680 --> 00:56:52,440
Speaker 1: only taking ten fifteen minutes because I mean unless you

1000
00:56:52,440 --> 00:56:54,640
Speaker 1: want to formally take a break or take a lunch

1001
00:56:54,719 --> 00:56:59,879
Speaker 1: or do something early like, No, you are taking ten

1002
00:57:00,000 --> 00:57:02,600
Speaker 1: fifteen minutes ago because use a bottle of water something,

1003
00:57:02,719 --> 00:57:05,160
Speaker 1: walk around for like two seconds and go to fall

1004
00:57:05,600 --> 00:57:08,040
Speaker 1: and then you won't get right back into that room

1005
00:57:08,080 --> 00:57:11,319
Speaker 1: and get right back on the calls, and and then

1006
00:57:11,440 --> 00:57:13,440
Speaker 1: I think the worst thing to ever happen is if

1007
00:57:13,480 --> 00:57:16,240
Speaker 1: you're haven't already feeling like you're having a long day.

1008
00:57:16,600 --> 00:57:20,120
Speaker 1: The one thing that everybody, I would imagine hates at

1009
00:57:20,320 --> 00:57:24,360
Speaker 1: working for New York City Police Department, where the mandatory holds.

1010
00:57:24,680 --> 00:57:28,440
Speaker 1: The mandatory holds, like I told you earlier, came three

1011
00:57:28,440 --> 00:57:32,120
Speaker 1: times a week, could come three times a week. So

1012
00:57:32,200 --> 00:57:35,560
Speaker 1: imagine if I'm thinking I'm just about to get off

1013
00:57:35,560 --> 00:57:37,640
Speaker 1: at six thirty in the morning, I'm like, oh that

1014
00:57:37,760 --> 00:57:40,720
Speaker 1: thirty moment, especially out of here. And then at six

1015
00:57:40,840 --> 00:57:43,200
Speaker 1: forty five, somebody comes up to your desk and puts

1016
00:57:43,240 --> 00:57:44,840
Speaker 1: a paper on your desk telling you that you stay

1017
00:57:44,880 --> 00:57:51,000
Speaker 1: in handtil three pm. And it's like, oh, my God.

1018
00:57:51,280 --> 00:57:55,040
Speaker 1: It was kind of when those moments was like how

1019
00:57:55,120 --> 00:57:58,760
Speaker 1: much sick time do I have? Like it was kind

1020
00:57:58,760 --> 00:58:00,200
Speaker 1: of like one of those moments. It was kind of

1021
00:58:00,280 --> 00:58:02,760
Speaker 1: like the only way that you can get out of

1022
00:58:03,360 --> 00:58:05,560
Speaker 1: something mandatory was like if you had fm l A,

1023
00:58:05,840 --> 00:58:09,200
Speaker 1: which I didn't have, and um, because I didn't care

1024
00:58:09,240 --> 00:58:12,520
Speaker 1: for any I wasn't caring for anybody. Um Like I

1025
00:58:12,560 --> 00:58:14,880
Speaker 1: eventually like I was later on towards the end with

1026
00:58:14,920 --> 00:58:23,400
Speaker 1: my mother and yeah, sick time. Yeah. And honestly, if

1027
00:58:23,440 --> 00:58:25,280
Speaker 1: you didn't want to use your sick time, then obviously

1028
00:58:25,320 --> 00:58:27,160
Speaker 1: you would stick. You would stay there, you would be

1029
00:58:27,200 --> 00:58:31,400
Speaker 1: sitting there, and luckily, so many people would come in

1030
00:58:31,480 --> 00:58:35,120
Speaker 1: for the next shift from seven to from seven to three,

1031
00:58:35,400 --> 00:58:38,920
Speaker 1: or from UM or from Earl, or people would come

1032
00:58:38,920 --> 00:58:42,600
Speaker 1: early from the three to eleven shift. That luckily, magically,

1033
00:58:43,000 --> 00:58:46,000
Speaker 1: at some point in the day, like you know, you've

1034
00:58:46,000 --> 00:58:48,320
Speaker 1: got a glimmer of hope and that maybe at eleven am,

1035
00:58:48,440 --> 00:58:51,840
Speaker 1: four hours later, somebody's like, oh, you can go home.

1036
00:58:52,240 --> 00:58:56,280
Speaker 1: Mm hmmm. And this was like, did I just do

1037
00:58:56,360 --> 00:58:58,680
Speaker 1: twelve hours? I did? I sure did just do twelve hours.

1038
00:58:58,680 --> 00:59:00,720
Speaker 1: Stopped for me to take my ass home, But mind,

1039
00:59:00,720 --> 00:59:04,439
Speaker 1: you still got to come back by eleven pm that night. Right,

1040
00:59:05,880 --> 00:59:08,800
Speaker 1: So I know that you left this position because your

1041
00:59:08,840 --> 00:59:10,520
Speaker 1: mom had a stroke. So do you think that she

1042
00:59:10,560 --> 00:59:14,720
Speaker 1: would still be doing this if she didn't have her stroke? Um?

1043
00:59:14,760 --> 00:59:20,800
Speaker 1: Probably not, Honestly. I took the police officer test, like

1044
00:59:20,840 --> 00:59:25,120
Speaker 1: I said earlier, and I did pass that, and they

1045
00:59:25,160 --> 00:59:29,000
Speaker 1: were by the time. UM, I was in really in

1046
00:59:29,000 --> 00:59:30,760
Speaker 1: the midst of taking care of my mom. Because my

1047
00:59:30,800 --> 00:59:33,000
Speaker 1: mom had to stroke out in Denver, we had to

1048
00:59:33,000 --> 00:59:35,640
Speaker 1: fly her back. Um, we had to fly her back

1049
00:59:35,680 --> 00:59:37,840
Speaker 1: to New York. And then when and that she's I

1050
00:59:37,920 --> 00:59:39,560
Speaker 1: was the only one that was living in New York.

1051
00:59:39,840 --> 00:59:42,560
Speaker 1: My sister lived in Georgia. My mom is divorced from

1052
00:59:42,560 --> 00:59:45,760
Speaker 1: my father. My brother doesn't live with us anymore, so

1053
00:59:45,760 --> 00:59:48,080
Speaker 1: that was the only person living in New York. So

1054
00:59:48,680 --> 00:59:51,640
Speaker 1: bringing my mom home to New York, UM to take

1055
00:59:51,680 --> 00:59:57,040
Speaker 1: care of her was not ready for it all by myself. Um.

1056
00:59:57,400 --> 00:59:59,680
Speaker 1: And then we didn't have like aids or anything like

1057
00:59:59,720 --> 01:00:03,360
Speaker 1: all the of finances and medical stuff set up yet,

1058
01:00:03,400 --> 01:00:06,000
Speaker 1: so a lot of it was on me by myself.

1059
01:00:06,040 --> 01:00:10,480
Speaker 1: So that was a lot and I definitely that's how

1060
01:00:10,520 --> 01:00:13,200
Speaker 1: I ended up getting at f M l A. And UM,

1061
01:00:13,240 --> 01:00:17,919
Speaker 1: I would say you can see a question towards the end.

1062
01:00:18,360 --> 01:00:20,760
Speaker 1: I don't think I would have been doing dispatching or

1063
01:00:20,880 --> 01:00:23,520
Speaker 1: not on one call taking because because I passed the test,

1064
01:00:23,560 --> 01:00:26,680
Speaker 1: I had gotten the memo to start police academy for

1065
01:00:26,880 --> 01:00:30,560
Speaker 1: being a police officer, but I decided not to do it.

1066
01:00:31,080 --> 01:00:34,840
Speaker 1: Mm hmm. And one more question because I think this

1067
01:00:34,960 --> 01:00:38,439
Speaker 1: is the question just because if anybody's situation they don't

1068
01:00:38,480 --> 01:00:42,240
Speaker 1: know how to communicate, Um, what are some other ways

1069
01:00:42,280 --> 01:00:47,240
Speaker 1: somebody can communicate without making a lot of noise? Communicate

1070
01:00:47,280 --> 01:00:49,280
Speaker 1: without making a lot of noise in what way? What

1071
01:00:49,320 --> 01:00:51,960
Speaker 1: do you mean? Because I was reading something about the

1072
01:00:52,080 --> 01:00:57,200
Speaker 1: nine one one solid call procedure, Well, I'm not even

1073
01:00:57,560 --> 01:01:01,640
Speaker 1: that might be something more updated because we anything that

1074
01:01:01,720 --> 01:01:04,120
Speaker 1: was a silent call we would handle as a ten

1075
01:01:04,200 --> 01:01:08,160
Speaker 1: ten calls for help because it depends on one if

1076
01:01:08,200 --> 01:01:11,040
Speaker 1: we are able to track the call what we're hearing

1077
01:01:11,160 --> 01:01:13,840
Speaker 1: on the line, because even after a call, we can

1078
01:01:14,080 --> 01:01:17,720
Speaker 1: play back the call to see if maybe miss something

1079
01:01:18,080 --> 01:01:21,040
Speaker 1: so that we can add additional information like oh, you

1080
01:01:21,120 --> 01:01:24,120
Speaker 1: know what towards this, you know, two minutes and thirty

1081
01:01:24,120 --> 01:01:26,560
Speaker 1: seconds into the call, I did hear like a siren

1082
01:01:26,800 --> 01:01:30,760
Speaker 1: or some type of railroad tracks in the background like

1083
01:01:31,000 --> 01:01:33,760
Speaker 1: or like a door open, because let's say we'll have

1084
01:01:33,840 --> 01:01:37,040
Speaker 1: a lot of those site calls, and and those cite calls,

1085
01:01:37,360 --> 01:01:39,880
Speaker 1: a lot of them are just there listening to us talk.

1086
01:01:41,040 --> 01:01:43,640
Speaker 1: And we used to have some regulars. Actually there was

1087
01:01:43,640 --> 01:01:46,480
Speaker 1: all I think her name was like Bonnie or Donna

1088
01:01:46,640 --> 01:01:54,440
Speaker 1: or something. She always called and cussed everybody out. Everybody out, y'all,

1089
01:01:54,920 --> 01:01:59,840
Speaker 1: fucker's don't know ship and ship is this? And I

1090
01:02:00,200 --> 01:02:03,040
Speaker 1: used to set dick back in the day, and I

1091
01:02:03,160 --> 01:02:05,800
Speaker 1: used to do this and that and the third on

1092
01:02:05,880 --> 01:02:08,720
Speaker 1: the black and like, yo, she's just just cuss. It's

1093
01:02:08,760 --> 01:02:11,920
Speaker 1: just it was like nasty talking custom that's all she did.

1094
01:02:12,840 --> 01:02:17,160
Speaker 1: She used to be like, hi, girl, thank you for calling.

1095
01:02:17,440 --> 01:02:19,440
Speaker 1: You know, this is an emergency line. Don't do this again.

1096
01:02:19,480 --> 01:02:22,439
Speaker 1: Now you don't wanna have to send nobody to you.

1097
01:02:22,880 --> 01:02:26,600
Speaker 1: Fuck you send her mother, you wanna send like it's

1098
01:02:26,760 --> 01:02:29,960
Speaker 1: like and I was like, alright, girl. It was just

1099
01:02:30,080 --> 01:02:32,120
Speaker 1: and then sometimes it'd be like like you could hear

1100
01:02:32,240 --> 01:02:34,600
Speaker 1: the like like a whole bunch of like, uh, what

1101
01:02:34,680 --> 01:02:37,240
Speaker 1: do you call it? Like shuffling for a second. Two

1102
01:02:37,280 --> 01:02:40,720
Speaker 1: seconds later it's like her nurse, It's like I'm sorry,

1103
01:02:41,040 --> 01:02:43,320
Speaker 1: I'm sorry, let me go through this every day. It's

1104
01:02:43,400 --> 01:02:48,360
Speaker 1: like much alright like us, So like you know, sometimes

1105
01:02:48,400 --> 01:02:50,680
Speaker 1: you'll hear it or sometimes it will be like some

1106
01:02:50,720 --> 01:02:55,960
Speaker 1: people they'll be like, my nurse, my nurse is, um,

1107
01:02:55,960 --> 01:02:58,280
Speaker 1: my nurse is abusing me, and so they're like if

1108
01:02:58,320 --> 01:03:02,800
Speaker 1: they actually say words that sound like they're in needs,

1109
01:03:02,800 --> 01:03:05,640
Speaker 1: it's like, yes, of course a nurse. Nurses aren't a

1110
01:03:06,080 --> 01:03:10,800
Speaker 1: percent saints. So nurses, you know, treat people badly as

1111
01:03:10,800 --> 01:03:13,240
Speaker 1: well to a certain extent. So yeah, we gotta go

1112
01:03:13,280 --> 01:03:16,320
Speaker 1: and find out if that person's claim is true or

1113
01:03:16,360 --> 01:03:22,840
Speaker 1: maybe that nurses not even in the room. You never know.

1114
01:03:23,040 --> 01:03:29,480
Speaker 1: But um, anything that's quiet sign completely silent. Um. I

1115
01:03:29,520 --> 01:03:33,280
Speaker 1: do know. Before I left, because this is like between

1116
01:03:33,360 --> 01:03:38,000
Speaker 1: like almost two three years ago. Before I left, Um,

1117
01:03:38,120 --> 01:03:41,520
Speaker 1: they were doing this new nine one one text They

1118
01:03:41,520 --> 01:03:44,400
Speaker 1: were testing out that that was a new division where

1119
01:03:44,480 --> 01:03:50,640
Speaker 1: people can text messages, phone calls, audios and things of

1120
01:03:50,680 --> 01:03:52,240
Speaker 1: that nature, to see if that was going to be

1121
01:03:52,240 --> 01:03:55,480
Speaker 1: a new method of emergency services. But no, there is

1122
01:03:55,520 --> 01:03:58,960
Speaker 1: silent something that you just said. No, I've never heard

1123
01:03:58,960 --> 01:04:03,040
Speaker 1: of it. Well, I think this was very informative. UM,

1124
01:04:03,160 --> 01:04:05,680
Speaker 1: I really do appreciate you taking a time out to

1125
01:04:05,680 --> 01:04:07,040
Speaker 1: speak with me. I feel like this is gonna help

1126
01:04:07,080 --> 01:04:10,640
Speaker 1: a lot of people because I love interviewing professionals, especially

1127
01:04:10,720 --> 01:04:13,560
Speaker 1: those professionals they don't get the recognition that y'all deserved

1128
01:04:13,560 --> 01:04:17,920
Speaker 1: because y'all are definitely the y y'all we I mean,

1129
01:04:18,040 --> 01:04:21,240
Speaker 1: I think if you have to have definitely have to

1130
01:04:21,360 --> 01:04:25,280
Speaker 1: have a heart for these jobs, and you have to

1131
01:04:25,320 --> 01:04:28,439
Speaker 1: have a sense of self for these jobs, and then

1132
01:04:28,480 --> 01:04:31,520
Speaker 1: you also have to also remember to put yourself I

1133
01:04:31,640 --> 01:04:34,800
Speaker 1: also kind of it's not like knowing yourself, but also

1134
01:04:34,840 --> 01:04:36,960
Speaker 1: being able to put yourself to the side for others

1135
01:04:37,320 --> 01:04:42,480
Speaker 1: because a lot of people will either check you, knock

1136
01:04:42,520 --> 01:04:46,080
Speaker 1: you down, or question you, and you need to know,

1137
01:04:46,720 --> 01:04:50,360
Speaker 1: like I know my job, I know what I was doing,

1138
01:04:51,080 --> 01:04:54,080
Speaker 1: I know the procedure from top to bottom. Like you

1139
01:04:54,160 --> 01:04:56,160
Speaker 1: just have like it feels like it's almost kind of

1140
01:04:56,200 --> 01:04:58,720
Speaker 1: like you are, Like you can feel like you are

1141
01:04:58,760 --> 01:05:01,400
Speaker 1: an authority figure and you know every aspect of your job.

1142
01:05:01,440 --> 01:05:04,960
Speaker 1: But with the second that one thing goes wrong, everybody

1143
01:05:05,040 --> 01:05:07,800
Speaker 1: is going to either blame you, question you something. So

1144
01:05:07,880 --> 01:05:10,720
Speaker 1: you need to know yourself. You need to have your confidence,

1145
01:05:10,800 --> 01:05:13,600
Speaker 1: you have to be a good communicator everything, and just

1146
01:05:13,680 --> 01:05:19,280
Speaker 1: also just have a heart because I can. I feel

1147
01:05:19,320 --> 01:05:22,640
Speaker 1: like the people who hanging hanging up on people. You

1148
01:05:22,840 --> 01:05:26,080
Speaker 1: must have no heart because you must be soul less

1149
01:05:26,840 --> 01:05:28,919
Speaker 1: or I don't care if you're having a bad day.

1150
01:05:28,960 --> 01:05:30,520
Speaker 1: That's why you have to have a sense of self,

1151
01:05:30,640 --> 01:05:32,280
Speaker 1: because you have to leave you a bad day at

1152
01:05:32,280 --> 01:05:35,919
Speaker 1: the door before you enter into that building. So it's

1153
01:05:35,960 --> 01:05:39,160
Speaker 1: not about you. Once you put on an uniform, is

1154
01:05:39,200 --> 01:05:42,560
Speaker 1: not about you. That's why I feel like police officers,

1155
01:05:42,600 --> 01:05:45,760
Speaker 1: those bad Apple police officers. It's not about your son.

1156
01:05:46,000 --> 01:05:48,320
Speaker 1: It's not about how you feel about this black person,

1157
01:05:48,520 --> 01:05:51,240
Speaker 1: or how you feel about this race or this ethnicity.

1158
01:05:51,400 --> 01:05:52,920
Speaker 1: That's not your part of your job. Your part of

1159
01:05:52,920 --> 01:05:56,640
Speaker 1: your job is to protect and serve all of us

1160
01:05:59,280 --> 01:06:05,080
Speaker 1: all all right, Like, Hi, everybody, everybody, THEMN And on

1161
01:06:05,200 --> 01:06:09,000
Speaker 1: that note, if y'all have any questions, comment, with concerns,

1162
01:06:09,040 --> 01:06:10,920
Speaker 1: please make sure to email me a hello at the

1163
01:06:10,920 --> 01:06:15,560
Speaker 1: PhD podcast dot com. And until next time, everyone, Later,

1164
01:06:17,880 --> 01:06:20,120
Speaker 1: you're not gonna say bye. Oh, it's for me to

1165
01:06:20,120 --> 01:06:23,800
Speaker 1: say bye too. Hi, bye, and everybody