1
00:00:00,160 --> 00:00:12,560
Speaker 1: It's another Jubila on the twenties. Hello, Hi there, this

2
00:00:12,640 --> 00:00:14,440
Speaker 1: is Brian from rent a Car. I was looking to

3
00:00:14,480 --> 00:00:18,360
Speaker 1: speak with Stephen. This is he Hey Stephen, I'm the

4
00:00:18,400 --> 00:00:20,840
Speaker 1: manager here at the location you visited a few days ago,

5
00:00:21,040 --> 00:00:23,959
Speaker 1: and I wanted to first apologize for everything that happened.

6
00:00:24,880 --> 00:00:27,600
Speaker 1: Let me tell you, I trying to keep it together

7
00:00:27,680 --> 00:00:29,880
Speaker 1: right now. I appreciate you calling and telling me that day.

8
00:00:29,960 --> 00:00:34,360
Speaker 1: I really do. Obviously you're upset, well you know, yeah,

9
00:00:34,440 --> 00:00:37,159
Speaker 1: I'll be honest, yeah, because I just felt the situation

10
00:00:37,320 --> 00:00:41,320
Speaker 1: was kind of ridiculous. Probably the worst customer service I've

11
00:00:41,360 --> 00:00:44,760
Speaker 1: ever encountered. Period. Okay, well, I've only heard bits and

12
00:00:44,760 --> 00:00:47,159
Speaker 1: pieces from my employees, but I would love to hear

13
00:00:47,159 --> 00:00:49,920
Speaker 1: it from you. Can you tell me what happened? God,

14
00:00:49,960 --> 00:00:53,840
Speaker 1: I've already talked about this like a hundred times, but okay,

15
00:00:53,960 --> 00:00:57,080
Speaker 1: I'll go through it. So I desperately needed a rent

16
00:00:57,080 --> 00:01:00,400
Speaker 1: a car, okay, and I ordered it Friday. The lady

17
00:01:00,400 --> 00:01:02,360
Speaker 1: I talked to was very nice at least, and she

18
00:01:02,440 --> 00:01:05,160
Speaker 1: gave me a confirmation number. So I go in there

19
00:01:05,200 --> 00:01:08,440
Speaker 1: Monday with the confirmation number. They tell me not only

20
00:01:08,440 --> 00:01:10,560
Speaker 1: do they not have the car that I have the

21
00:01:10,560 --> 00:01:15,959
Speaker 1: confirmation number four. I'm sorry, this isn't funny. Oh I'm sorry.

22
00:01:16,160 --> 00:01:19,880
Speaker 1: I was thinking of something else, a conversation I had earlier. Continue. Sorry,

23
00:01:19,959 --> 00:01:22,160
Speaker 1: So I go in there Monday morning, I give them

24
00:01:22,160 --> 00:01:24,240
Speaker 1: the confirmation number, and not only do they not have

25
00:01:24,280 --> 00:01:28,039
Speaker 1: the car my confirmation. Why are you laughing at me?

26
00:01:28,400 --> 00:01:31,640
Speaker 1: I'm like I said, sorry, it's something else, but continue

27
00:01:31,840 --> 00:01:33,960
Speaker 1: this is Maybe you can stop paying attention to that

28
00:01:34,040 --> 00:01:37,880
Speaker 1: and start paying attention to me. Look, if you're not

29
00:01:37,920 --> 00:01:40,720
Speaker 1: going to take this seriously, I don't understand what's going

30
00:01:40,760 --> 00:01:44,000
Speaker 1: on here. I've got a complaint. And either you're hying

31
00:01:44,080 --> 00:01:46,039
Speaker 1: to me about looking at something else or you're just

32
00:01:46,080 --> 00:01:49,320
Speaker 1: outright mocking me. And I'm not going to take that. No,

33
00:01:49,360 --> 00:01:51,400
Speaker 1: I'm not mocking you at all. It's actually it's quite

34
00:01:51,400 --> 00:01:55,160
Speaker 1: the opposite. I think this is a terrible thing that happened.

35
00:01:55,680 --> 00:01:58,160
Speaker 1: Yeah it is. It's not funny at all. So why

36
00:01:58,160 --> 00:02:02,280
Speaker 1: have you been laughing? Oh gosh, I'm sorry. I have

37
00:02:02,360 --> 00:02:05,280
Speaker 1: a problem where I laugh when I get nervous. You

38
00:02:05,320 --> 00:02:10,400
Speaker 1: should be nervous. You should be nervous. Okay, oh my god.

39
00:02:11,400 --> 00:02:13,919
Speaker 1: So anyway, continue with your story. I was there for

40
00:02:13,960 --> 00:02:17,120
Speaker 1: two hours and I left because not only did they

41
00:02:17,160 --> 00:02:19,160
Speaker 1: not have the car, I had the number four, they

42
00:02:19,200 --> 00:02:25,080
Speaker 1: couldn't find a car at all for two hours. You

43
00:02:25,160 --> 00:02:26,600
Speaker 1: have a boss? Do you have a boss that I

44
00:02:26,639 --> 00:02:29,679
Speaker 1: can talk to you? Because two hours is unacceptable, not

45
00:02:29,840 --> 00:02:34,600
Speaker 1: two hours? It was what unacceptable? Yeah, it's completely unacceptable,

46
00:02:34,639 --> 00:02:37,280
Speaker 1: and it's also unacceptable that you're laughing at me about it.

47
00:02:37,680 --> 00:02:41,600
Speaker 1: But I'm laughing because I'm nervous and upset. Your company

48
00:02:41,880 --> 00:02:44,600
Speaker 1: is the last company I have ever dealt with. Ever.

49
00:02:45,720 --> 00:02:48,560
Speaker 1: We have to agree with you. It's terrible you went

50
00:02:48,639 --> 00:02:52,680
Speaker 1: through while you are really entertaining yourself today. Aren't you dipped?

51
00:02:54,919 --> 00:02:58,800
Speaker 1: What is your name? What is your name? Who's brilliant?

52
00:03:00,520 --> 00:03:02,960
Speaker 1: I know you say you have a problem with nervous laughter,

53
00:03:03,080 --> 00:03:05,720
Speaker 1: but nervous laughter is usually a chuckle. This is a

54
00:03:05,800 --> 00:03:09,160
Speaker 1: faw and I need to talk to your manager because

55
00:03:09,240 --> 00:03:12,000
Speaker 1: I have never been this angry. I'm gonna get you

56
00:03:12,080 --> 00:03:22,560
Speaker 1: fired fired, I'm going to have your job. Shut up.

57
00:03:23,760 --> 00:03:28,120
Speaker 1: Listen to me, stop laughing. Do you understand? Do you

58
00:03:28,120 --> 00:03:30,680
Speaker 1: want me to laugh at you like you're laughing at me?

59
00:03:30,960 --> 00:03:41,360
Speaker 1: Here we go? How does that feel? I'm not I

60
00:03:41,400 --> 00:03:45,480
Speaker 1: don't turn about your problem. I can't stop laughing. Because

61
00:03:45,480 --> 00:03:48,240
Speaker 1: it's a prank. Vocal Oh yeah, this is a prank.

62
00:03:48,240 --> 00:03:50,760
Speaker 1: All right, this is a prank. Your whole company is

63
00:03:50,760 --> 00:03:53,080
Speaker 1: a joke. You're just laughing at me the whole time.

64
00:03:53,240 --> 00:03:55,640
Speaker 1: Oh I'm not calling from the rental car place. This

65
00:03:55,720 --> 00:03:57,800
Speaker 1: is actually Jewel from Brook and Jewel in the morning

66
00:03:57,800 --> 00:04:01,880
Speaker 1: doing a phone tap on you. I your wife, Eileen

67
00:04:02,000 --> 00:04:03,880
Speaker 1: set you up. She told me the situation with the

68
00:04:03,880 --> 00:04:05,880
Speaker 1: rental car was the angriest you've ever been and wanted

69
00:04:05,920 --> 00:04:08,920
Speaker 1: me to mess with you. She did not do that,

70
00:04:09,800 --> 00:04:16,160
Speaker 1: Yes she did. Oh my god. Okay, well now you're laughing.

71
00:04:16,400 --> 00:04:26,960
Speaker 1: Oh god, I'm gonna kill her. Now we can laugh together.

72
00:04:29,800 --> 00:04:32,880
Speaker 1: You are an idiot. I know, I know, but it's

73
00:04:32,880 --> 00:04:39,039
Speaker 1: a it's a break Poe call. Okay, can we stop

74
00:04:39,120 --> 00:04:42,360
Speaker 1: laughing because this isn't funny anymore? No, no, we can

75
00:04:42,440 --> 00:04:53,440
Speaker 1: never stop laughing together. Week of every morning, point five