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Speaker 1: Hey, everybody, it's Bill Courtney. Welcome to Shop Talk number

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Speaker 1: eighty five. Oh look, it's Alex. Hey Alex, Oh hey Bill.

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Speaker 1: How's it going today? It's going. Did you have a

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Speaker 1: good New.

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Speaker 2: Year's It hasn't happened yet, but okay, we're recording these

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Speaker 2: in a bunch before you're supposed to do you want

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Speaker 2: me to lie to the listeners and say, I mean,

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Speaker 2: that's not really a lie, that's a white lie.

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Speaker 1: Whatever. I hope you have a new, good, New Year's

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Speaker 1: and then we can report.

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Speaker 2: The power of positive thinking. I'm already projecting into the future.

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Speaker 1: Ridiculous that you couldn't play along there. Okay, uh, everybody,

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Speaker 1: Shop Talk number eighty five. I'm going to read you

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Speaker 1: a quote and then we're going to dive in because

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Speaker 1: I think it's really interesting. Shop Talk number eighty five

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Speaker 1: is this. We don't rise to the level of our expectations.

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Speaker 1: We fall to the level of our and that is

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Speaker 1: from an ancient Greek poet from seventh century BC named

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Speaker 1: our Calochus sure good a r c h I l

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Speaker 1: O c h us or you.

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Speaker 2: Know he's not around to correct us, So it's okay.

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Speaker 1: That's a good point. He's been gone a long time.

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Speaker 1: We don't rise to the level of our expectations. We

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Speaker 1: fall to the level of our training. Right after these

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Speaker 1: brief messages from our general sponsors. All right, everybody, welcome

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Speaker 1: back to the shop. Alex is over there checking out

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Speaker 1: some widgets and gadgets in the corner of the shop.

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Speaker 1: So I'm going to handle this one. Here we go.

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Speaker 1: We don't rise to the level of our expectations, we

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Speaker 1: fall to the level of our training. From an ancient

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Speaker 1: Greek poet Archadocalus from seventh century BC, I may be

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Speaker 1: butchering his name. It's the best I can do with

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Speaker 1: Greek today.

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Speaker 2: This is kind of inspired by my friend has always

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Speaker 2: taught me. Like, another version of that quote is, we

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Speaker 2: don't rise to heroism, We fall to the level of

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Speaker 2: our conditioning. Like you don't just madically become a hero

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Speaker 2: on a moment where something happens to you and you

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Speaker 2: need to save somebody's life, right, You actually fall to

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Speaker 2: how you've trained yourself before that day.

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Speaker 1: I like that, Actually, I'm not sure. I don't like

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Speaker 1: that better than this Archadoctulus's thing.

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Speaker 2: Yeah, I like my friend's version better, but it's sure

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Speaker 2: was inspired by his though.

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Speaker 1: Yeah, all right, so we're going to talk about this

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Speaker 1: maxim to the lens of a great article in the

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Speaker 1: Daily Memphian from my buddy Jeff Hawkins. It's titled Crosstown CEO.

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Speaker 1: Todd Richard was dying until Adrian Garcia showed up. So

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Speaker 1: Crosstown is an interesting thing of itself. Back in the day,

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Speaker 1: the entire South the East quadrant of Sears was based

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Speaker 1: here in Memphis. And there's this huge building that sits

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Speaker 1: in the center of Memphis that was the Sears and

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Speaker 1: Roebuck Catalog Center. If you remember the Sears catalogs that

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Speaker 1: went out. Whenever you called in a Sears catalog, you

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Speaker 1: actually called Memphis. And there's this gosh, what is it

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Speaker 1: eight or nine stories tall something like that, Yeah, eight

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Speaker 1: or nine stories tall, kind of I think it's Empire

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Speaker 1: style architecture building that takes up an entire city block.

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Speaker 1: This thing is massive and at one time I think

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Speaker 1: employed sixteen thousand employees at Sears. It had tons of stuff.

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Speaker 1: It it oused lots of sea level folks, and two

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Speaker 1: of the floors were a call center for the cities

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Speaker 1: and Roebuck. What was that thing called the catalogs. Right, yeah,

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Speaker 1: you may basically these phone books.

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Speaker 2: Yeah, I mean, I wasn't alive rely in that era,

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Speaker 2: but it basically it was the Amazon of its day.

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Speaker 1: It was the Amazon of its day. It's and all

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Speaker 1: that was based in Memphis. And then as the Amazons

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Speaker 1: of the day took over, that building was vacated and

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Speaker 1: left empty for many years in that area of the

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Speaker 1: city around it kind of dilapidated because that thing was

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Speaker 1: the anchor. And then probably five, six, seven, eight years ago,

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Speaker 1: longer than that, oh really, yeah. Anyway, the area town

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Speaker 1: that's in it's called Crosstown, and some years ago, not

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Speaker 1: too long ago, some businesses, business folks in Memphis and developers.

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Speaker 2: Seventeen seven years Yeah, you're right. They actually it took

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Speaker 2: two year three of it.

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Speaker 1: They took the thing and they said, this is a

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Speaker 1: revitalization project of not only this building but the entire

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Speaker 1: Crosstown area around it. And it has worked and it

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Speaker 1: is now called the Crosstown Concourse and it houses businesses,

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Speaker 1: It houses a high school, It houses the mephis listening

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Speaker 1: lab where we have recorded from before. It has another

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Speaker 1: podcast studio in it, It has restaurants, the parking garage siege.

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Speaker 1: It has a brewery off the backside of it that

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Speaker 1: people go to after a micro brewery. You can live there.

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Speaker 2: It's got an art museum, it's got a theater in

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Speaker 2: Church Health a huge health clinic.

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Speaker 1: It's unbelievable. It's a city into itself. It is a

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Speaker 1: city unto itself. It's massive, and it's revitalized whole area.

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Speaker 1: And it's really cool inside because when they redid it,

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Speaker 1: they left a lot of I mean, they brought in

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Speaker 1: a bunch of new stuff and architecture, but they left

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Speaker 1: a lot of the original interior of the building to

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Speaker 1: do this kind of mixed use look, and they redid

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Speaker 1: the entire extra of the building but left all of

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Speaker 1: the original brick and that Empire type architecture. It's just

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Speaker 1: a cool place.

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Speaker 2: So that's Crossound for those who are That's Crosstown Concourse

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Speaker 2: and Church Health Center is there, which is I think

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Speaker 2: the largest free clinic for the working poor of its

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Speaker 2: kind in the United States. I think faith based, free

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Speaker 2: working but it's for the working poor. And y'all, this

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Speaker 2: place is as nice as any doctor's office you'd ever

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Speaker 2: want to go to. With dental vision, premium healthcare as

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Speaker 2: well as rehab services. Right yes, sir, started by my

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Speaker 2: buddy Scott Morrise. So I was mentioned in this article

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Speaker 2: Let's roll a baby, okay. Adrian Garcia was putting up

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Speaker 2: Christmas decorations across down Concourse when he heard the troubling

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Speaker 2: news we're getting ready to turn on the Christmas tree

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Speaker 2: that night. Garcia, who leads the maintenance department a Crosstown,

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Speaker 2: came to the United States from Elsavador seventeen years ago.

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Speaker 2: It was just an unfinished knitting project. Here's why it

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Speaker 2: brought them to tears. He was a take charge guy.

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Speaker 2: Seb ten Cowans, the operation manager for the building. We're

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Speaker 2: lucky to have him as part of our community. The

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Speaker 2: Christmas event was one of the year's happiest celebrations at Crosstown.

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Speaker 2: Hundreds gather as the glorious light display and the central

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Speaker 2: atriom is turned on. Garcia and his team were working

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Speaker 2: on last minute decorations. A member of the team asked

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Speaker 2: if he could take a quick bathroom break. When he

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Speaker 2: came back, he said that he'd heard that Todd Richardson

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Speaker 2: was having some kind of issue. He said, he told

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Speaker 2: me to change the channel on my radio to find out. Garcia,

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Speaker 2: thirty eight, flipped the channel on his radio. I heard

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Speaker 2: them say that when the ambulance comes, they should send

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Speaker 2: it to Todd Richardson's apartment. He said, I don't know why,

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Speaker 2: but I just felt something. I ran to the freight

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Speaker 2: elevator and I took it to the tenth floor. Richardson

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Speaker 2: the co founder and CEO of Crosstown, the former art

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Speaker 2: history professor who, along with Staley Cates, mcclan wilson and

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Speaker 2: Christopher Minor, dreamed up the idea of turning an old

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Speaker 2: Seers warehouse into a vertical community village.

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Speaker 1: He will be around to celebrate Christmas because Garcia happened

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Speaker 1: to hear that Richardson was in trouble, and because Garcia

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Speaker 1: switched channels on his radio, and because he then headed

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Speaker 1: for the freight elevator, and because of everything that happened next.

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Speaker 1: Speaking as a physician, I can tell you that Adrian

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Speaker 1: saved his life, period, said Scott Morris, the founder of

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Speaker 1: Church Health, the community health organization that moved to Crosstown

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Speaker 1: when it first opened in twenty seventeen. Richardson, fifty two,

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Speaker 1: had just returned to his tenth floor apartment after working out.

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Speaker 1: His wife, Lee, who just happened to be in the

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Speaker 1: apartment before heading out herself, heard him shout her name

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Speaker 1: as he fell. By the time she got to him,

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Speaker 1: he was already turning blue. This is the ultimate widow

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Speaker 1: maker heart attack. The most common presentation of heart disease

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Speaker 1: is sudden death, which is exactly what was happening here

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Speaker 1: until Adrian came along. Garcia has been with Crosstown since

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Speaker 1: the day had opened, but even that was something of

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Speaker 1: an accident. The building is managed by Cushman and Wakefield

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Speaker 1: Commercial Advisors, which handles other buildings as well. I was

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Speaker 1: supposed to go to another building that day, Garcia said,

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Speaker 1: but the person who was supposed to be here didn't

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Speaker 1: show up. In the years since, Garcia has become part

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Speaker 1: of the Crosstown family, so when he heard Richardson was

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Speaker 1: in trouble, he raced to the elevator to help. When

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Speaker 1: I got up to ten, I have two options, he said,

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Speaker 1: go left to his apartment, or go back to the

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Speaker 1: right to pick up one of the AED machines. AED

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Speaker 1: stands for Automated external defibrillator, a portable machine that can

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Speaker 1: reset a heart attack with an electric shock cross course

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Speaker 1: has an AD on every floor. Gar Garcia hadn't been

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Speaker 1: told that Richardson was suffering a heart attack or anything

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Speaker 1: like that. He went to get the machine anyway. Garcia

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Speaker 1: arrived at Richardson's apartment at the exact same time as

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Speaker 1: Roosevelt Jones, Crosstown's head of security. When we got there,

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Speaker 1: his wife was on top of him trying to do CPR,

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Speaker 1: Garcia said, But he was already purple, said Jones. I

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Speaker 1: tried to take his pulse. We didn't say anything because

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Speaker 1: his wife was there, but Adrian and I exchange a

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Speaker 1: look like this is really bad, at which point Garcia

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Speaker 1: had a single thought. What is coming to my mind,

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Speaker 1: you know, is that Todd has two daughters. He said,

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Speaker 1: One is going to be married next year and the

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Speaker 1: other is going to be graduated next year. I have

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Speaker 1: three daughters myself, So what is going on in my

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Speaker 1: mind is I need to do something because those daughters

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Speaker 1: need to have their dad. Crosstown trains all its employees

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Speaker 1: on the AD machine every year, but neither Garcia nor

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Speaker 1: Roosevelt had ever used one before. It tells you what

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Speaker 1: to do, Garcia said. We shocked him the way it

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Speaker 1: said when I started to do CPR, he coughed. Garcian

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Speaker 1: Jones then exchanged another look. This one held at least

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Speaker 1: one small bit of hope. And then the ambulance arrived

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Speaker 1: and the Empts and garcian Jones could only pray that

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Speaker 1: they had done enough to help. Richardson was taking the

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Speaker 1: hospital and placed on a ventilator. The Christmas event went

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Speaker 1: on as scheduled. That night, the Crosstown Concourse led architects

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Speaker 1: sought to build equality community for those who knew what

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Speaker 1: had happened. It was a bittersweet celebration, filled with hope

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Speaker 1: as well as fears. Normally every year God is there

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Speaker 1: and he has a little triangle. He's in the symphony,

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Speaker 1: Garcia said. One lady hugged me and started crying, saying,

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Speaker 1: I don't know if my friend's going to make it

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Speaker 1: a lot of people came up to me and said,

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Speaker 1: thank you, Adrian for what you did. I told them

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Speaker 1: we needed to wait seventy two hours and wait and

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Speaker 1: see what is real. The first seventy two hours after

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Speaker 1: art attack are critical in determining whether a victim will

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Speaker 1: suffer brain damage. Did Richardson get help in time? That

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Speaker 1: was what I was waiting and praying. Garcia said, I

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Speaker 1: wanted to see him for myself. Sure enough, Garcia and

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Speaker 1: Jones were finally able to go visit Richardson in the

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Speaker 1: hospital last Tuesday. He smiled. Garcia said he had color

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Speaker 1: after you see him purple. It's very different. It was wonderful. Richardson,

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Speaker 1: who is expected to make a full recovery, sent the

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Speaker 1: Daily Memphion a message of gratitude for Garcia. Adrian is

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Speaker 1: a special person, a good friend, and someone who Lee

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Speaker 1: and I will be indebted to forever. He does everything

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Speaker 1: with grace, humility, loyalty and a love for the concourse. Yes,

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Speaker 1: the building it played a role in this too. As Cowan's,

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Speaker 1: the operation manager, put it, I couldn't help but think

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Speaker 1: that here's a man who breathed life into Crosstown the building,

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Speaker 1: and it was in that building that he himself was

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Speaker 1: brought back to life. As for Garcia, he claims no

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Speaker 1: credit for any of it. He said, it's all God's

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Speaker 1: good work. But he is looking forward to celebrating this

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Speaker 1: Christmas with his wife and his daughters, and the knowledge

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Speaker 1: that Richard will be celebrating his as well.

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Speaker 2: What a great story, normal person saving somebody's.

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Speaker 1: Life, a normal seventeen year an immigrant from Al Salvador,

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Speaker 1: from Al Savador who is a maintenance manager for a

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Speaker 1: building who ended up saving one of the guys who

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Speaker 1: without whom the building wouldn't even exist. What a cool

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Speaker 1: what a great New Year's Christmas story. And this just

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Speaker 1: happened a few weeks ago. It's not some old story.

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Speaker 1: God thought. It was a beautiful piece by your friend Jeff.

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Speaker 1: Jeff is a talented writer. He's also really good guys, thoughtful,

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Speaker 1: and it's a really good piece. And so that's it, and.

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Speaker 2: It shows you how I mean, Adrian just acted in

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Speaker 2: the moment too. It's not like he thought about a

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Speaker 2: lot about what to do, and even that decision to

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Speaker 2: go get that certain device. I mean that he just made.

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Speaker 2: These instant decisions show a kind of character that the

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Speaker 2: man had. And hence our kickoff of we fall to

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Speaker 2: the level of our conditioning and hopefully is a good

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Speaker 2: reflection on all of us about how are we conditioning

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Speaker 2: ourselves every day?

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Speaker 1: Yeah, And I think that's the way to kind of

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Speaker 1: trim the turkey here, is that to make it all

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Speaker 1: back to the beginning, which I think Alex aptly did

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Speaker 1: with the quote is we don't rise to the level

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Speaker 1: of our expectations, we fall to the level of our training,

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Speaker 1: which is exactly what happened here. And it's also speaks

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Speaker 1: to the power of an army of normal folks, because

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Speaker 1: this lady would be a widow and her getting married

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Speaker 1: would not have her dad to walk her down the hall,

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Speaker 1: and there would be another tragedy amongst our missed if

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Speaker 1: this normal guy among the army of normal folks didn't

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Speaker 1: fall to the level of his training and act. And

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Speaker 1: so the truth is, you never know when your opportunity

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Speaker 1: is going to come along to make a massive difference

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Speaker 1: in the world. And this is a great story illustratment.

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Speaker 2: The founder of Vamway I maybe mentioned this before, but

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Speaker 2: he had a great speech. He would say, like people

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Speaker 2: say like I'm just a garbage man or I'm just

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Speaker 2: a maintenance man. He's like, stop saying the word just

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Speaker 2: and he's like, hey, have your garbage man skip you

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Speaker 2: a couple of times and see how important he is

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Speaker 2: in your life.

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Speaker 1: That's right, Ababs, give you a couple times and he

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Speaker 1: ain't just a garbage man. We need that dude.

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Speaker 2: And it's like, how many of us have saved a

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Speaker 2: person's life, like this maintenance man has done something more

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Speaker 2: meaningful than most of us will ever do.

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Speaker 1: Yeah, this is not just a maintenance man. This guy's

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Speaker 1: a hero. Yeah. Incredible, very good story. I hope it.

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Speaker 1: I hope it brings a little thought to you guys.

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Speaker 1: All right, that is shop Talk number eighty five, And

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Speaker 1: if you enjoyed the episode, please rate, review it, subscribe

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Speaker 1: to the podcast at normal folks dot us, write meet

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Speaker 1: anytime at Bill at normal folks dot us with ideas

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Speaker 1: for shop talks or guests for an army in normal Folks.

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Speaker 1: Don't be a stranger. Reach out. I will respond, Alex

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Speaker 1: will respond, and beyond that, do what you can and

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Speaker 1: we'll see you next week. Go bye, Go bye,