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Speaker 1: Now here's a highlight from Coast to Coast AM on

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Speaker 1: iHeartRadio and welcome back to Coast to Coast George Norri

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Speaker 1: with you, Coach Bob Back with us. Coach Bob Glotshoberg

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Speaker 1: grew up in Detroit when cars and music made Detroit

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Speaker 1: the hotspot of the nation. After graduating from college and

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Speaker 1: being in the financial services industry, Bob wanted a new challenge.

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Speaker 1: He then developed a consulting company called Real Change Coats,

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Speaker 1: and Bob has been coaching businesses and individuals for the

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Speaker 1: last thirty plus years on how to handle the tension

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Speaker 1: and pressures that get in the way of being the

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Speaker 1: best that they can be. His website, Real Coach, Real

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Speaker 1: Changecoach dot com is linked up at Coast to coastam

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Speaker 1: dot com. He's also on Facebook under the Real Change

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Speaker 1: Coach Bob. Welcome back to the program. Thank you, George,

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Speaker 1: good to be on. How's everything with you? Everything is fine.

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Speaker 1: I gotta tell you, I can't put my finger on

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Speaker 1: why so many people have gone nuts on airplanes lately.

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Speaker 1: Have you been looking at that situation? Yeah, and it's

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Speaker 1: it's said, like you say in us. The first thing

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Speaker 1: to look at George Is it's the emotion of anger

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Speaker 1: that's running wild. That's that's what's spurring it all on,

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Speaker 1: and in what's causing it. It's kind of the perfect storm.

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Speaker 1: I mean when it comes to airplane traffic, you know,

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Speaker 1: people generally are a little tents getting on a plane anyways.

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Speaker 1: You combine that with the COVID that we've been all

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Speaker 1: going through and all the mental stress and all that

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Speaker 1: stuff that and then you got the mask requirements, which

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Speaker 1: is kind of a symbol of the polarization of society.

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Speaker 1: And you you mix those three things together, you know,

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Speaker 1: the fear of flying, the COVID and the culture wars,

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Speaker 1: and uh, you've got the perfect storm and people get

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Speaker 1: set off in an instant and um, you know it's

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Speaker 1: going to be a problem. And you know, I don't

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Speaker 1: know if there's any near term solution, Coach. Is there

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Speaker 1: any way of pinpointing these people before they get on

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Speaker 1: the plane or not? Well, yes, but the one thing

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Speaker 1: that you have to kind of watch out for is,

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Speaker 1: you know, people soon if you don't let them on

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Speaker 1: in that but if the airlines could train people to

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Speaker 1: detect anger and people, so if somebody's really frustrated at

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Speaker 1: the gate or causing any kind of disturbance before boarding,

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Speaker 1: that would be one indication where you could maybe pull

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Speaker 1: them aside and settle them down a little bit before

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Speaker 1: they get on the plane. But that could be asking

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Speaker 1: too much of the flight crews. I'm not sure if

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Speaker 1: that would work, or I mean it would work if

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Speaker 1: they could do it. I don't know if the training

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Speaker 1: is in place. Well, coach, if airline called you up

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Speaker 1: tomorrow after hearing you tonight on this program and it said,

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Speaker 1: can you address our cabin crew members so they can

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Speaker 1: at least do something, what would you do? How would

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Speaker 1: you start? Well, it's it's like, you know, anything that

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Speaker 1: you really want, if the airlines want that, then how

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Speaker 1: you go about getting whatever you want in life? Is

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Speaker 1: your first have to have the accard information of how

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Speaker 1: to handle it, you know, up in the flight staff's brain.

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Speaker 1: So the first thing you have to do is you're

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Speaker 1: going to have to put them through training on understanding

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Speaker 1: anger and how to diffuse it. And then you're also

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Speaker 1: going to show them how do you implement that strategy

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Speaker 1: when somebody's going crazy. So you would have to, you know,

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Speaker 1: take them through training that shows them how to handle

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Speaker 1: that situation once it arises. And another part of that,

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Speaker 1: the skill that you need to handle things like that

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Speaker 1: is when this chaos starts, it creates a lot of pressure,

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Speaker 1: you know, with the crew because they're trying to think about,

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Speaker 1: you know, what should I do now? So now they're

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Speaker 1: getting fearful and angry, and so you mix the crew's

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Speaker 1: fear and anger with the anger of the passenger and

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Speaker 1: and that's why you have a lot of you know, trouble.

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Speaker 1: But yes, I mean, if airlines wanted to, you know,

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Speaker 1: do something about it, we certainly could train them to

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Speaker 1: understand what needs to be done, show them what needs

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Speaker 1: to be done, and so you know, there would be

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Speaker 1: in a much more controlled environment. And I got to

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Speaker 1: tell you, Bob, some of the passengers have been heroic

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Speaker 1: jumping into help the cabin crew members because of holding

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Speaker 1: people balance. Stuff comes from is we all remember nine

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Speaker 1: to eleven in flight ninety three, where once they heard

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Speaker 1: about what was going on with the other planes, you know,

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Speaker 1: they busted in and although everybody on the plane died,

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Speaker 1: they weren't going to let that plane go into another

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Speaker 1: piece of American culture. And so I think why no

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Speaker 1: planes have been brought down yet because of all these

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Speaker 1: three thousand cases. It's because as soon as somebody starts

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Speaker 1: going crazy on a plane, that ignites our survival tendency.

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Speaker 1: And so there's enough people that want to survive that

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Speaker 1: are going to jump these people, you know, to make

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Speaker 1: sure they don't get into the cocktail. Absolutely, and they

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Speaker 1: have done just the marvelous human nature helping us out

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Speaker 1: there a little bit. Yep. And and it's interesting too, Bob,

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Speaker 1: because years ago I would have thought the cabin crew

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Speaker 1: members would have not wanted passengers to get involved. Now

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Speaker 1: they're welcoming it right right, Yeah, And I think it's

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Speaker 1: it's a big enough you know, news item, and we're

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Speaker 1: all aware of it that it would be very, very

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Speaker 1: different cult for any violent passenger to really bring down

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Speaker 1: a plane because the rest of the people on that

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Speaker 1: plane are are just not going to let it happen.

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Speaker 1: All right, Let's assume that somebody is listening to you

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Speaker 1: right now who wants to disrupt an airplane tomorrow for

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Speaker 1: whatever reason. What would you say to them at this point? Oh? Boy, Well,

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Speaker 1: that all depends. If we're dealing with the mentally disturbed

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Speaker 1: that have a mental disease, there's there's not a whole

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Speaker 1: lot you can do. If it's somebody that's just frustrated

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Speaker 1: with their life and is a kind of a ticking

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Speaker 1: time bomb, and if I were talking to them, I

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Speaker 1: would try to discuss with them, you know, what's really

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Speaker 1: in your best interest? Is it in your best interest

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Speaker 1: to you know, cause havoc and other people's lives? I mean,

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Speaker 1: is that really what you want to do with your life?

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Speaker 1: I mean, the plane it's got to go to a

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Speaker 1: different city, it doesn't, you know, the guy gets arrested.

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Speaker 1: I mean, it's it's frustrating for everybody. I mean, and

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Speaker 1: that's and that's the problem with anger is if you're

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Speaker 1: angry and frustrated about your life, you know, you're not

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Speaker 1: seeing reality clearly. And so you know, that's why I

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Speaker 1: don't think there's a whole lot of hope that this

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Speaker 1: stuff is going to settle down anytime soon. And I

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Speaker 1: hate to say that. I don't want to be a

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Speaker 1: you know, a bringer of bad news. Oh. I think

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Speaker 1: you're right. Society is so polarized right now. I mean,

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Speaker 1: there's so much anger and fear out there. You know,

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Speaker 1: you can cut it with a knife, and so, you know,

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Speaker 1: you combine people in a small space, you know, with

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Speaker 1: short fuses, you know, bad stuff's going to happen. Well,

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Speaker 1: I had heard that they've received about twenty five hundred

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Speaker 1: to three thousand complaints of unruly passengers since January, where

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Speaker 1: you only had about one hundred at the same time

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Speaker 1: a year or a year and a half ago before COVID. Well,

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Speaker 1: and you're bringing up a good point. You know, it's

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Speaker 1: so much more now than ever before. You know, what's

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Speaker 1: the reason. Why is it happening now? And what you

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Speaker 1: can see is you've got COVID, which has gotten everybody mentally,

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Speaker 1: you know, on the rock, so to speak, right, and

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Speaker 1: on top of that, you've got the polarization of the country.

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Speaker 1: So I mean you've got people, you know, shooting people

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Speaker 1: for you know, telling them not to marrow a mask,

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Speaker 1: or you know, you've got all you know, crazy stuff

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Speaker 1: going on because of the COVID and the polarization, and

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Speaker 1: you know that that doesn't bode well for society. And

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Speaker 1: I'm hoping everybody can kind of take a look at

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Speaker 1: their lives and say, you know, am I better off

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Speaker 1: with everything I want to do if I'm under control?

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Speaker 1: Or am I better off if I'm mad? As hell.

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Speaker 1: You know, in if people could think logically like that,

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Speaker 1: you know, we could get to a better place. The

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Speaker 1: problem is is humans aren't the most logical things on

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Speaker 1: the planet. Well, with Coach Bob, his website Real Changecoach

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Speaker 1: dot com is linked up at Coast to coastam dot com.

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Speaker 1: And also if you do have a Facebook account like

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Speaker 1: his Facebook. As a matter of fact, I'd like you

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Speaker 1: to crash his Facebook with one hundred thousand people tonight. Yeah,

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Speaker 1: and that's the Real Change Coach. That's it. That's all

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Speaker 1: they got to do is put that into Facebook and

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Speaker 1: you pop up. You got it. Now, let's talk about

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Speaker 1: people who don't attack your lines, who don't attack cabin

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Speaker 1: crew members, but they're just uptight over things that are

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Speaker 1: happening in their day to day life, maybe because of

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Speaker 1: COVID maybe not. What do you say? What do you

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Speaker 1: say to these people? Coach? Okay, So what I do

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Speaker 1: with my coaching is I'm basically trying to help people

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Speaker 1: get what they want. So what I hear you saying,

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Speaker 1: somebody calls me and they're very angry just about things

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Speaker 1: going on in their life, let's say, and they want

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Speaker 1: to get over their anxiety. Well, the first thing they

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Speaker 1: have to see is they have to understand some accurate information.

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Speaker 1: And when it comes to anxiety, the question is in

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Speaker 1: handling and dealing with what's in front of me that's

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Speaker 1: troubling me. Am I better off if I am in

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Speaker 1: a fearful state of mind? Am I better off if

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Speaker 1: I am in a mad state of mind? Or am

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Speaker 1: I better off in solving my stuff if I'm under control?

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Speaker 1: And so that's the first thing I do in my coaching, George,

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Speaker 1: is I try to give people the accurate information they

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Speaker 1: need to solve the problems that they're trying to deal

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Speaker 1: with or accomplish the goals they want. And then I

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Speaker 1: help them use that knowledge until they use it successfully.

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Speaker 1: And then the skill we have to add on top

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Speaker 1: of that is anytime you're getting close to what you

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Speaker 1: really want, you'll feel the pressure build, just like an

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Speaker 1: athletic team feels the pressure towards the end of the

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Speaker 1: game if the scores type. And so what you have

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Speaker 1: to learn how to do is you have to learn

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Speaker 1: how to deal with the pressure. You've got to be

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Speaker 1: aware when that pressure's on you. You've got to be

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Speaker 1: able to take that mental step back and calm yourself

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Speaker 1: down before you respond. And you know, it's probably the

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Speaker 1: most fundamental skill a person can have to be happy

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Speaker 1: and successful is being able to learn how to get

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Speaker 1: back in control when their fear and their anger want

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Speaker 1: them to go down a different road, because those two

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Speaker 1: roads will get you nowhere. You'll never get what you

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Speaker 1: want if you're going to let your anger or fear

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Speaker 1: dictate your response. You're not a psychiatrist, so you can't

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Speaker 1: prescribe drugs to people, not that that's a way to

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Speaker 1: cure anything in the first place, but you have to

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Speaker 1: approach this in a different kind of a way, right, correct, Yeah.

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Speaker 1: I mean, I'm currently working with some NCAA sports teams

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Speaker 1: to try to make sure these kids, when you know

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Speaker 1: their sport lives are over, you know, they've got the

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Speaker 1: whole rest of their lives to deal with, and so

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Speaker 1: what kind of social skills do they need to be

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Speaker 1: able to go out and be successful in the world.

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Speaker 1: And that's basically what we do. We basically first convince

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Speaker 1: them that hey, when I'm under control, I'm the best

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Speaker 1: I can be. And nobody argues with that, and so

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Speaker 1: the next thing is is what do I have to

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Speaker 1: do when I'm not in control to get back in control.

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Speaker 1: And that's a big part of our process is giving

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Speaker 1: them the skill to be aware of when they're bothered

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Speaker 1: and knowing how to get back under control before they

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Speaker 1: move forward. I mean, you have that fundamental skill. You

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Speaker 1: can handle anything that comes at you for the rest

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Speaker 1: of your life. Well, that's absolutely true, Coach Bob with us.

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Speaker 1: We're going to take calls with Coach Bob next half hour,

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Speaker 1: by the way, so jump on board. Tell us how

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Speaker 1: you've been coping and things like that. And if you've

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Speaker 1: been on a plane and somebody was unruly, share that

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Speaker 1: story with us too, because there's nothing more frustrating. But

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Speaker 1: have you ever been on a plane that had to

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Speaker 1: come back to the original airport that you left mechanical

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Speaker 1: problems and that was scary as hell? That It really

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Speaker 1: is scary. I mean when when the pilot says we

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Speaker 1: have to come back we have an engine issue. I mean,

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Speaker 1: it's it's it hits you right in the lump there,

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Speaker 1: you know, it certainly does. My problem was they had

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Speaker 1: a problem with the landing gear, so they had they

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Speaker 1: didn't even know if I was going to at a

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Speaker 1: certain point, and we came in a way faster than

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Speaker 1: we were supposed to and it was pretty scary. But

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Speaker 1: you know, they're pretty skilled, those pilots, and thanks to them,

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Speaker 1: I'm still talking to you tonight and everybody cheers when

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Speaker 1: it comes to a stop. Don't tell you you got

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Speaker 1: that right, so I can tell you've been there, right,

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Speaker 1: Oh yeah, many flights coach Bob with us and again

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Speaker 1: his website Real changecoach dot com. His Facebook is the

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Speaker 1: Real Change Coach. That's all you have to put in

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Speaker 1: there and do like him, and I have told him

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Speaker 1: that he'd probably get one hundred thousand new fans jumping aboard.

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Speaker 1: So if you're on Facebook, just go there and like

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Speaker 1: him and follow some of the things you do. You've

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Speaker 1: helped a lot of people, Bob. I remember when you

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Speaker 1: were with us a couple of years ago. I got

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Speaker 1: several emails after the fact that you were on where

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Speaker 1: you have really changed the lives of people and you

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Speaker 1: really are the real change Coach. Well, I can kind

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Speaker 1: of let you know. About three or four months ago,

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Speaker 1: I got a call from somebody who heard me on

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Speaker 1: your show four years ago and says, do you still

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Speaker 1: help people with anxiety? And we had a great session

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Speaker 1: and she's a totally different person now, And it was,

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Speaker 1: you know, thanks to you and having me on, we

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Speaker 1: were able to help somebody turn their life or are

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Speaker 1: you help you? Are you using zoom at all? Because

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Speaker 1: of the new technology, I use zoom and Skype okay

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Speaker 1: and whichever, whichever people prefer. And in some people don't

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Speaker 1: want to be seen, so sometimes the first conversations I

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Speaker 1: have with them is just my phone, which is which

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Speaker 1: is fine too. It's you know, how anybody wants to engage,

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Speaker 1: I'll be there for them absolutely. When you made the

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Speaker 1: big change from being in the financial world to what

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Speaker 1: you're doing now, what was it that made you change

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Speaker 1: something personal? Oh? Boy? Yes, what happened was I was

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Speaker 1: forty years old. I was blown out of my second

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Speaker 1: mar I was quite successful, but I was miserable and

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Speaker 1: I wasn't happy. And I just decided that I wasn't

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Speaker 1: gonna live my life making more money and being miserable.

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Speaker 1: What I had to find out was how could I

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Speaker 1: be happy? And so I just sold out my business

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Speaker 1: interests and I just started doing my research with philosophy, science,

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Speaker 1: some metaphysical stuff. And when I found something that sounded

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Speaker 1: like it might work, I tested my life, and if

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Speaker 1: it worked in all areas of my life, I made

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Speaker 1: it part of my philosophy. Were you happy, Bob when

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Speaker 1: you were in your twenties? For example? Yeah, in in

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Speaker 1: my twenties, Oh boy, trying to go back there. In

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Speaker 1: my twenties, I would have to say I was happy

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Speaker 1: because it was all a new adventure. And so I

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Speaker 1: would say in my twenties I was pretty happy. But

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Speaker 1: so the unhappiness thirties I started getting. You know, I'm saying, man,

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Speaker 1: if this is all there is, you know, if this

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Speaker 1: is all the joy, I'm never going to feel, you know,

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Speaker 1: there's got to be more. There was something something inside

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Speaker 1: me just kept pushing me, George saying there's something more

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Speaker 1: for Bob to do. And so I just you know,

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Speaker 1: committed my life to put together a philosophy that could

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Speaker 1: bring happy and success to my life. And then I

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Speaker 1: had people that knew me started calling me up and saying, hey,

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Speaker 1: can you do the same for me? And coach Bob

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Speaker 1: was created and that wasn't even my plan. Well that's

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Speaker 1: good for you, though, because you've been there. I mean,

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Speaker 1: I I sometimes have an issue with people who like,

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Speaker 1: let's say marriage, counselors who've never been married. I mean right,

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Speaker 1: I've been up and I've been up and down way

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Speaker 1: too many streets, George, but that really helps me in

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Speaker 1: the in the coaching business because there's not much that

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Speaker 1: I haven't had to deal with. Listen to more Coast

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Speaker 1: to Coast AM every weeknight at one am Eastern, and

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Speaker 1: go to Coast to Coast am dot com for more