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Speaker 1: Our next guest needs no introduction.

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Speaker 2: Ken Miller's been with us many times before, just recently

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Speaker 2: last year. Ken Miller is the president of the Alliance

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Speaker 2: of Automotive Service Providers of New Jersey and we're happy

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Speaker 2: to have him. He's also the owner of a twenty

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Speaker 2: one collision in North held in New Jersey. Ken, Welcome back, sir.

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Speaker 3: How are you, hey, Ron? How you doing? I appreciate

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Speaker 3: you having me on.

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Speaker 2: It's that time of year again, right, the trade Show,

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Speaker 2: the Northeast Automotive Trade Show is here in New Jersey.

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Speaker 2: And boy, that year went fast, right, I guess it

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Speaker 2: went really fast for you guys. You're putting it together.

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Speaker 2: What year is the trade show?

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Speaker 1: Now?

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Speaker 2: It's been around forever.

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Speaker 3: Yeah, trade show is in its forty eighth year.

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Speaker 2: Wow, you know that's just I can still remember the

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Speaker 2: days when it was in the parking garage at the

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Speaker 2: meatal Lands and now it's in it's in the meatal Lands,

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Speaker 2: but it's it's in the Is it in the convention Hall?

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Speaker 3: Where is it?

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Speaker 2: Exactly? Ken?

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Speaker 3: Yeah, it's in the Middlelands, Expost Center and the Exposition Center.

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Speaker 2: That's right, that's right. So you know what's changed in

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Speaker 2: a year? And for everybody out there listening, this is

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Speaker 2: the biggest regional automotive trade show in the country, and

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Speaker 2: you guys do a great job of presentation from vendors

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Speaker 2: and seminars and all things in between. What's what's changed?

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Speaker 2: Let me ask the question this way. What's changed in

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Speaker 2: the industry that we're going to talk about this year

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Speaker 2: at the trade show that wasn't there last year? What

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Speaker 2: do you think you're you're a body shop owner, what

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Speaker 2: do you think has been so radically different now?

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Speaker 3: So I think I'll approach it two different ways. As

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Speaker 3: far as the industry goes, You know, the industry is

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Speaker 3: always evolving, especially on the collision side. You know that

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Speaker 3: as the technology and the cars continues to evolve, you know,

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Speaker 3: we come up with this new technology, these new challenges

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Speaker 3: that the repairers have to meet, and that's a lot

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Speaker 3: of what's going on. But that also ties in back

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Speaker 3: to the mechanical crowd, and you represent them well, and

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Speaker 3: I think you're probably starting to see some of this

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Speaker 3: also where we're starting to get more of these the

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Speaker 3: mechanical guys, the aftermarket MECHANICALOG guys, and out of the

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Speaker 3: dealerships that are having to deal with all this technology

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Speaker 3: now that is beyond what they normally had to deal

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Speaker 3: with before.

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Speaker 2: The technology is crazy. In the cars. We put a

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Speaker 2: battery in a jeep this past week and they do

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Speaker 2: something now with state of and you have to have

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Speaker 2: the battery has to be above sixty five percent state

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Speaker 2: of charge or the start stop system won't work and

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Speaker 2: you have to activate it. You have to disconnect this

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Speaker 2: and you know, energize it and get it to go

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Speaker 2: into the learning mode. I'm putting a battery in a car.

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Speaker 2: I'm not doing anything else, So I can't imagine the

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Speaker 2: body shop. You know, it's it's you know, you guys

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Speaker 2: take a car that's basically broken, you know, maybe it's

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Speaker 2: it's banged in half and they got to put it

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Speaker 2: back together and and wake up all the electronics.

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Speaker 3: It has to be nuts, yeah, and it you know,

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Speaker 3: there's you know, there's different levels of repairers right, and

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Speaker 3: and those that are certified by OEMs and required to

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Speaker 3: understand how these systems work. And you know, we're seeing

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Speaker 3: brand new cars twenty twenty five, maybe a couple hundred

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Speaker 3: miles you know, on the road and get smashed up

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Speaker 3: and like you said, you know we're responsible for those

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Speaker 3: people that get in that car and their safety and

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Speaker 3: ensuring that everything works properly, safety systems and everything else.

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Speaker 3: It's a it's a big deal.

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Speaker 2: Explain that to me a minute, Ken, you said certified

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Speaker 2: by OEMs. Is that is that an actual expression in

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Speaker 2: the sense that you know, a body shop has to

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Speaker 2: be certified by by an original equipment manufacturer in order

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Speaker 2: to repair a.

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Speaker 3: Car, doesn't have to be RON. But this is where

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Speaker 3: the industry is going because they're getting so complex. Many

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Speaker 3: of us now are, instead of being general practitioners, are

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Speaker 3: now starting to kind of align ourselves with different manufacturers

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Speaker 3: that we you know, we go through their individualized training

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Speaker 3: and they come out and inspect our facility, inspect our tooling,

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Speaker 3: you know, meet make sure that we meet their mandated

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Speaker 3: requirements for training and make sure that we understand how

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Speaker 3: to fix their cars.

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Speaker 2: So knowing this right that the industry is now evolved

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Speaker 2: into this in just a year, because that's what that's

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Speaker 2: what that's what initiated this conversation.

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Speaker 1: What's different at the trade show right, it's going that way.

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Speaker 2: That's what seminars is going to be at the Northeast

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Speaker 2: Regional Trade Show next weekend. This is coming up the

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Speaker 2: weekend of the fourteenth, fourteenth, fifteenth, and sixteenth. Here, if

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Speaker 2: you're in New Jersey, you don't want to miss this one.

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Speaker 2: You know, what sort of seminars are you guys putting

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Speaker 2: on for this year's show.

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Speaker 3: There's always great seminars, and we've got a bunch this year,

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Speaker 3: and I think the one that's uh, you know, we're

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Speaker 3: just discussing this earlier. We do have an OEM panel

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Speaker 3: coming in and they are going to discuss We do

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Speaker 3: have some manufacturer representatives along with some other companies that

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Speaker 3: represent OEMs through either training or equipment or in the aftermarket.

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Speaker 3: You know, we're we're going to be having a discussion

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Speaker 3: around this because it is still largely misunderstood.

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Speaker 2: Misunderstood in what way, in terms of procedure, in terms

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Speaker 2: of process, in terms of actual repair.

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Speaker 3: When you say understood, what do you mean, I'm going

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Speaker 3: to say all of those. I'm going to say all

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Speaker 3: of those because it's like you talked about before, a

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Speaker 3: simple battery change, right, it is no longer a simple

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Speaker 3: battery change. So we get things like understanding procedures, understanding

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Speaker 3: what's required, where to find that information, like a mirror.

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Speaker 3: You know, there's a there's a lot of uh, there's

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Speaker 3: a lot of mechanic shops that will take on replacing

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Speaker 3: a mirror, you know, just an outside very mirror on

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Speaker 3: a car. And now with around you you know technology

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Speaker 3: where you're you're getting that bird's eye view when you're

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Speaker 3: parking your car where you can see a baller. Next

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Speaker 3: year you can see the curb as you're pulling up

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Speaker 3: next to it. Like that's not a simple thing anymore.

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Speaker 2: No, Yeah, now.

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Speaker 3: That requires calibrations, require special equipment, requires special facilities. These

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Speaker 3: things are they're they're really getting super advanced. And and

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Speaker 3: the customers love that technology. They love to know that.

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Speaker 3: You know, when they're going to change a lane, they

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Speaker 3: look in their mirror instead of turning around, you know,

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Speaker 3: they just look for that light. If the light's not on,

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Speaker 3: then there's nobody in the lane and they just change lanes.

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Speaker 2: So in the in the old days like yesterday, if

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Speaker 2: you're picking out a meccount shop, you would want to

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Speaker 2: see somebody that's you know, ASC certified, some sort of certifications,

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Speaker 2: some mechanical certifications. Now body shops can be as certified too,

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Speaker 2: But it sounds like that's not enough anymore. And it

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Speaker 2: sounds like that's what this year's Northeast Trade Show is

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Speaker 2: going to be about, educating and seminars talking about the

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Speaker 2: latest and greatest technologies. If I was a consumer and

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Speaker 2: I was in an accident, I'd want to find a

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Speaker 2: body shop that's OEM certified fair Statement.

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Speaker 3: Fair statement, and yeah, and how is how would I

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Speaker 3: know that is that? Well? The first thing where you

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Speaker 3: would start is your particular manufacturer will have that on

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Speaker 3: their website if you go to take your pick. You

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Speaker 3: know the one that I'm I'm most proud of that

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Speaker 3: we just accomplished as Lexus. And if you go on

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Speaker 3: to Lexus and type in Lexus Authorized or Lexus Certified

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Speaker 3: Collision Center, and you know, you can do a search

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Speaker 3: for the certified shops in your area and they'll pop up, and.

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Speaker 2: Twenty one Collision will come up as well as others.

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Speaker 2: That's well, Ken, it's gotten so specific. How many vendors

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Speaker 2: do you have at the trade show this year? Off

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Speaker 2: the top of your head, what do you think?

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Speaker 3: Well over one hundred. I don't think we got to

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Speaker 3: one hundred and fifty, but it's well over one hundred.

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Speaker 2: Right right, And I'm sure, there's going to be some

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Speaker 2: last minute arrivals and last minute entries. Now, now there's

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Speaker 2: mechanical as well as body at this trade show right

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Speaker 2: from vendors and you know as far as seminars. You

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Speaker 2: guys are working hard to bring up the mechanical division

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Speaker 2: once again, are you not?

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Speaker 3: Yeah, we are, And I think my personal opinion, there's

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Speaker 3: never been a time where we had a greater crossover

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Speaker 3: than what this technology is doing to us. Right, So

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Speaker 3: collision guys, we're kind of forced to learn this stuff

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Speaker 3: day one. Basically where the aftermarket mechanical we would see,

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Speaker 3: they'd be you know, outside of warranty. Once the car

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Speaker 3: gets out of warranty, then the consumer generally search is

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Speaker 3: for that you know, aftermarket mechanical shot. So you're probably

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Speaker 3: seeing those guys maybe four years behind us, maybe five

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Speaker 3: years behind us. And now that technology which was you know,

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Speaker 3: not really prevalent as much. It was there, but it

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Speaker 3: was not you know, an everyday car, like every car

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Speaker 3: now in twenty twenty five has autonomous breaking, right, and

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Speaker 3: what systems do they include and how does that system work,

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Speaker 3: and what calibration requirements are required and when are they required?

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Speaker 3: And so you're looking at certain things, very simple things

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Speaker 3: like wheel alignments and stuff that are now requiring all

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Speaker 3: of these calibrations to be done on top of just

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Speaker 3: the standard wheel alignment.

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Speaker 2: I always love to ask this question to the body guys,

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Speaker 2: how you bought an alignment wreck recently? Ken? Yes, I can,

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Speaker 2: I ask you how much it was? I want to

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Speaker 2: rite understand now I'm asking this question because you know,

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Speaker 2: I still get you know, why aren't wheel alignments thirty

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Speaker 2: nine to ninety five? And I say, you have to

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Speaker 2: look at the cost of the equipment. How much was

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Speaker 2: your wheel alignment set up? Ken?

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Speaker 3: So let me let me go a little further. I

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Speaker 3: was just invited out to Hunter Engineering's UH training center

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Speaker 3: up in New York, and they've got a really cool

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Speaker 3: setup up there, and they've got their latest UH their

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Speaker 3: latest machine. And I don't know if you've seen it.

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Speaker 3: I have.

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Speaker 2: I've been to the I've been to the center up

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Speaker 2: the Is it in the super ub building?

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Speaker 3: It is in the sub building?

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Speaker 2: Yeah, yeah.

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Speaker 3: And you know now the the AIDS component is built

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Speaker 3: into it because they understand that the wheel alignment is

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Speaker 3: triggering a lot of these calibrations. So they've got all

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Speaker 3: of the technology built into this equipment. Now many OEM endorsements,

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Speaker 3: and I know they're working on more. And it was

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Speaker 3: one hundred and ninety thousand dollars right, two.

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Speaker 2: Hundred thousand dollars wheel alignment machine. Yeah, that's crazy, that's yeah.

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Speaker 3: Do the ROI on that, yeah, right, do.

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Speaker 2: The return on investment on that? Ken, stay put, let

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Speaker 2: me pull over, take a pause. When we come back,

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Speaker 2: I've got a couple more questions for you as we

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Speaker 2: round out this conversation. I'm Ronning, Andy and the Car

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Speaker 2: Doctor are here with Ken Miller. He's president of the

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Speaker 2: Alliance of Automotive Service Providers and also the owner of

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Speaker 2: eight twenty one Collision North Heildon, New Jersey. We'll both

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Speaker 2: return right after this.

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Speaker 4: Don't go away.

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Speaker 1: Well, got our daystar, thanks for staying with us.

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Speaker 2: Ron and Ady and the car Doctor here. I'm obviously

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Speaker 2: with Ken Miller. He's president of the Alliance of Automotive

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Speaker 2: Service Providers of New Jersey. He's the owner of eight

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Speaker 2: twenty one Collision North Heildon, New Jersey. And we're talking

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Speaker 2: about the regional trade show coming up next weekend. Aspn

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Speaker 2: jay's Northeast ASPNJ Northeast dot Com from more showing information. Ken,

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Speaker 2: we were talking about mechanicals and body shops, and our

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Speaker 2: conversation was really skewed towards mechanicals. The mechanical shops in general,

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Speaker 2: but particularly in New Jersey are really coming together now,

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Speaker 2: and I think they're going to be falling under the

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Speaker 2: umbrella or we're trying to put them under the umbrella

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Speaker 2: of a sp n J for a lot of reasons.

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Speaker 2: Can you talk about that a little bit.

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Speaker 3: Yeah, you know, like we mentioned before, Ron, Uh, I

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Speaker 3: think that there is that these two segments, collision and mechanical,

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Speaker 3: have never been closer, uh. And I think that there's

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Speaker 3: a great opportunity for for these two segments to get together,

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Speaker 3: uh for collision because they're kind of more on the

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Speaker 3: on that leading edge with new technology. UH, to to

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Speaker 3: you know, to give some wisdom and information to to

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Speaker 3: the mechanical guys. And and not that we're a training organization,

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Speaker 3: but we can certainly bring attention to to these these

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Speaker 3: things that these mechanical guys, if they haven't experienced yet,

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Speaker 3: they're going to be experiencing tomorrow.

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Speaker 2: Well. One of the things I've always said about body

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Speaker 2: shop owners, body shop owners tend to be very good businessmen.

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Speaker 2: And I'm not trying to insult in nay mechanical shop guys,

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Speaker 2: but the body shop owners had to learn at a

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Speaker 2: very early age, Hey, I need to do this, this, this,

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Speaker 2: and this to make the nickels work. And I always

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Speaker 2: saw body shop owners learning business faster, sooner in their

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Speaker 2: business life than mechanical shops. And I think that's more

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Speaker 2: so today. So you're absolutely right, you guys are you

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Speaker 2: guys could be the mentors of the mechanicals and that's

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Speaker 2: that's that's not a false statement regarding Northeast Trade Show. Ken.

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Speaker 2: You know this year there's seminars for body, there's some

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Speaker 2: for mechanical, and I know you're trying to put more

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Speaker 2: for mechanical together. And you know, do you think next

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Speaker 2: year we'll see more of a mechanical presence as the

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Speaker 2: industry continues to grow.

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Speaker 3: Yeah, quite possibly, and it is it is on my

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Speaker 3: rate are However, we do still have some mechanical vendors

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Speaker 3: in attendance. You know, Hunter will be there showing off

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Speaker 3: that latest stuff that we talked about in the earlier segment. Right,

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Speaker 3: So it's important that these guys get out and see

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Speaker 3: what's coming. If they don't know. At least you know,

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Speaker 3: see what's coming. See the equipment. It's really eye opening.

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Speaker 2: Is my buddy Sandor from Epi's Tool Club.

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Speaker 3: Going to be there, DNA, I don't know that.

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Speaker 2: If you see Sandor, you tell him, the car Doctor says,

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Speaker 2: although I like him, he's a funny guy. He's a

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Speaker 2: good guy. I'll do that, you know, Yeah, yeah, yeah, yeah,

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Speaker 2: yeah yeah. So next weekend, right, the weekend of fourteenth, fifteenth,

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Speaker 2: and sixteenth, coming up in well a week right, Yeah,

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Speaker 2: that's it. Yeah, And if the listeners want more information,

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Speaker 2: they're going to find it where. What's the website again?

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Speaker 5: Give it to us.

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Speaker 3: That is a a sp NJ Northeast dot com and

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Speaker 3: that'll have the schedule of all our events and everything else.

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Speaker 3: Our exhibitors and everything else will be on that sheet.

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Speaker 3: They can find it there.

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Speaker 2: And this is at the Metal Lens Expo midle Leands

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Speaker 2: Expo Convention Center. Am I saying that right?

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Speaker 3: Yep? Medal Lands Expossession Center.

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Speaker 2: Cool beans? Hey, ken, we got to get together, you know,

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Speaker 2: we talk about this every year, but we're gonna get

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Speaker 2: together and and and do dinner or something because we

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Speaker 2: could yack all night long. I'm sure there's an awful

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Speaker 2: lot to talk about, So put that on your put

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Speaker 2: that on your schedule, and we'll talk in a couple

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Speaker 2: of weeks. All right, Thanks for joining us today, Ken,

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Speaker 2: we enjoyed having you, and for everybody else out there again,

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Speaker 2: if you're in the New York, New Jersey tri state area,

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Speaker 2: I'll say it like that. It's a s p NJ

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Speaker 2: Northeast dot Com, the biggest regional trade show in the country.

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Speaker 2: I'm r on an Indy and the car Doctor. We say

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Speaker 2: goodbye to Ken Miller, president of a sp n J,

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Speaker 2: and I'll return right after this.

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Speaker 5: Don't go away

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Speaker 3: To