1 00:00:00,160 --> 00:00:04,160 Speaker 1: This is Bloomberg Business Week with Carol Messer and Bloomberg 2 00:00:04,240 --> 00:00:08,520 Speaker 1: Quick Takes Tim Stinovic on Bloomberg Radio. Well, our next 3 00:00:08,520 --> 00:00:12,080 Speaker 1: guest has come to our program a few times over 4 00:00:12,080 --> 00:00:15,600 Speaker 1: the last couple of years. Uh, and it is a 5 00:00:15,680 --> 00:00:18,599 Speaker 1: really great uh time to talk with him, because I 6 00:00:18,640 --> 00:00:21,520 Speaker 1: think we continue to see how we work, where we work, 7 00:00:21,520 --> 00:00:24,760 Speaker 1: continue to evolve. Back with us with a special report 8 00:00:24,760 --> 00:00:28,240 Speaker 1: about the company's Microsoft Work Trend Index is Jared's Pitaro. 9 00:00:28,360 --> 00:00:31,680 Speaker 1: He's corporate vice president of Microsoft, and he's back with us. 10 00:00:31,880 --> 00:00:35,080 Speaker 1: He's on the phone in Redmond, Washington. Jared, nice to 11 00:00:35,440 --> 00:00:39,000 Speaker 1: have you back with Katie Garifeld and myself. So, how 12 00:00:39,040 --> 00:00:42,239 Speaker 1: are you doing great? Thanks for having me back. I'm 13 00:00:42,280 --> 00:00:44,520 Speaker 1: excited to be here. Well, we're excited to have you here. 14 00:00:44,560 --> 00:00:47,760 Speaker 1: And I love this report because you guys, you know, 15 00:00:48,159 --> 00:00:50,559 Speaker 1: collect so much data, really have a great view in 16 00:00:50,640 --> 00:00:53,760 Speaker 1: terms of really how people are truly working. Tell us 17 00:00:53,760 --> 00:00:56,200 Speaker 1: about the latest update on the work Trend Index. Who 18 00:00:56,200 --> 00:01:00,240 Speaker 1: you surveyed, Uh, what you found out? What time frame? 19 00:01:00,280 --> 00:01:04,440 Speaker 1: Give us, give us all all the background on it. Well, 20 00:01:04,480 --> 00:01:06,959 Speaker 1: our research here at Microsoft is historically focused on what 21 00:01:07,000 --> 00:01:09,840 Speaker 1: we call information workers. Those are the folks who work 22 00:01:09,840 --> 00:01:12,520 Speaker 1: at a computer and who often have been working remotely 23 00:01:12,520 --> 00:01:14,720 Speaker 1: over the last two years, and we decided it really 24 00:01:14,760 --> 00:01:18,119 Speaker 1: was time to focus on frontline workers. These frontline workers 25 00:01:18,160 --> 00:01:20,319 Speaker 1: have really shoulder a lot of the burden over the 26 00:01:20,360 --> 00:01:22,280 Speaker 1: last two years is they have not been able to 27 00:01:22,319 --> 00:01:24,399 Speaker 1: go home, and so we wanted to find out kind 28 00:01:24,400 --> 00:01:26,840 Speaker 1: of what was happening with them, how they were dealing 29 00:01:26,840 --> 00:01:28,800 Speaker 1: with it, and how work is changing for them, and 30 00:01:28,840 --> 00:01:32,240 Speaker 1: what would be the lasting trends and what's stuck out 31 00:01:32,280 --> 00:01:34,240 Speaker 1: to you in the results that you did fun And 32 00:01:34,280 --> 00:01:37,520 Speaker 1: I'm curious how that compares to you know, surveys that 33 00:01:37,560 --> 00:01:41,840 Speaker 1: you've done with office workers. Yeah, let's take a step 34 00:01:41,880 --> 00:01:45,000 Speaker 1: back for a moment. There is really unprecedented stress in 35 00:01:45,120 --> 00:01:48,200 Speaker 1: the system when we think broadly about business markets right now, 36 00:01:48,240 --> 00:01:51,120 Speaker 1: and nearly every single business is facing kind of the 37 00:01:51,160 --> 00:01:53,760 Speaker 1: same challenge, and it's how do they continue to drive 38 00:01:53,840 --> 00:01:56,760 Speaker 1: business results and serve their customers but at the same 39 00:01:56,800 --> 00:01:59,840 Speaker 1: time balance that with employee well being and growth. And 40 00:02:00,000 --> 00:02:02,320 Speaker 1: I think that's really what stuck out to us is 41 00:02:02,360 --> 00:02:04,640 Speaker 1: that as we look at this group of folks and 42 00:02:04,720 --> 00:02:06,920 Speaker 1: all sorts of different types of roles, it's the people 43 00:02:06,920 --> 00:02:09,600 Speaker 1: who couldn't go home. They have done so much to 44 00:02:09,720 --> 00:02:12,959 Speaker 1: keep business running, but in many ways they are feeling 45 00:02:12,960 --> 00:02:15,720 Speaker 1: a bit great about the edges. So, for instance, if 46 00:02:15,760 --> 00:02:17,360 Speaker 1: we hit some of the data just right out of 47 00:02:17,360 --> 00:02:20,080 Speaker 1: the gate here um to weather the storm, it looks 48 00:02:20,080 --> 00:02:22,280 Speaker 1: like these frontline workers have really turned to each other. 49 00:02:22,680 --> 00:02:26,120 Speaker 1: We learned that seventy six feel very bonded to coworkers 50 00:02:26,160 --> 00:02:29,119 Speaker 1: because of the shared stresses that they've endured during the pandemic. 51 00:02:29,680 --> 00:02:31,440 Speaker 1: But at the same time, they're starting to feel a 52 00:02:31,440 --> 00:02:33,840 Speaker 1: bit of a distance between the work they're doing and 53 00:02:33,880 --> 00:02:37,440 Speaker 1: the rest of their company. Six of frontline workers say 54 00:02:37,480 --> 00:02:41,320 Speaker 1: that leadership doesn't seem to prioritize culture, and communication isn't 55 00:02:41,360 --> 00:02:43,239 Speaker 1: reaching them, and so they're kind of feeling a little 56 00:02:43,280 --> 00:02:46,000 Speaker 1: bit like they're on an island right now. And it's 57 00:02:46,040 --> 00:02:48,640 Speaker 1: not so surprising to know that they were kind of 58 00:02:48,680 --> 00:02:51,480 Speaker 1: bonding together, but that feeling that they're kind of off 59 00:02:51,520 --> 00:02:54,040 Speaker 1: on their own. We think that's something for business leaders 60 00:02:54,080 --> 00:02:55,960 Speaker 1: to take, no doubt. Well, it's so important to and 61 00:02:56,000 --> 00:02:58,200 Speaker 1: you remind us and you you kicked it off. But 62 00:02:58,960 --> 00:03:02,800 Speaker 1: the global workforce, that's our frontline workers. So we're talking 63 00:03:02,800 --> 00:03:06,880 Speaker 1: about those that are working at supermarkets. Obviously, healthcare. But 64 00:03:07,480 --> 00:03:10,080 Speaker 1: so many of those individuals who kept so much going 65 00:03:10,120 --> 00:03:12,600 Speaker 1: for all of us, especially at the height of the pandemic, 66 00:03:12,639 --> 00:03:15,720 Speaker 1: here are you know, other peaks um but kept things 67 00:03:15,760 --> 00:03:18,400 Speaker 1: going because they had to and they couldn't do their 68 00:03:18,480 --> 00:03:22,280 Speaker 1: jobs at home. That's right. There are two billion, more 69 00:03:22,280 --> 00:03:25,040 Speaker 1: than two billion frontline workers worldwide. They really do form 70 00:03:25,080 --> 00:03:28,919 Speaker 1: the backbone of economies and just about every country. And 71 00:03:29,040 --> 00:03:33,000 Speaker 1: for this particular survey, Carol, we went out across frontline 72 00:03:33,000 --> 00:03:36,720 Speaker 1: workers and eat industries and across eight countries. So our 73 00:03:36,720 --> 00:03:38,680 Speaker 1: definition was you had to be doing all your work 74 00:03:38,720 --> 00:03:41,360 Speaker 1: in person. It's a very broad definition, as you indicated, 75 00:03:41,400 --> 00:03:44,600 Speaker 1: included healthcare workers on the way to grocery store clerks, 76 00:03:44,880 --> 00:03:47,080 Speaker 1: included people for instance, who are on the front lines, 77 00:03:47,080 --> 00:03:49,840 Speaker 1: and the manufacturing facility all across that. And we're just 78 00:03:49,880 --> 00:03:51,560 Speaker 1: trying to get a sense for you know, what's going 79 00:03:51,600 --> 00:03:54,800 Speaker 1: on and what are they experiencing. And Jared, you mentioned 80 00:03:54,800 --> 00:03:58,000 Speaker 1: that it feels like they're experiencing this growing gap between 81 00:03:58,040 --> 00:04:01,840 Speaker 1: the workers who are bonding with each other and actual management. 82 00:04:01,920 --> 00:04:07,360 Speaker 1: At six two say their company doesn't prioritize culture. I mean, 83 00:04:08,760 --> 00:04:13,160 Speaker 1: is management aware of that? Well, that's the thing we 84 00:04:13,200 --> 00:04:15,880 Speaker 1: do think that managers are very aware. I mean, we 85 00:04:16,000 --> 00:04:18,479 Speaker 1: have a lot of empathy for what's happening here, because 86 00:04:18,520 --> 00:04:21,360 Speaker 1: that's the balance that companies are needing to kind of strike. 87 00:04:21,480 --> 00:04:23,840 Speaker 1: They have to continue to serve their customers, so they 88 00:04:23,880 --> 00:04:27,000 Speaker 1: recognize that that's a pleasant demand on them, and at 89 00:04:27,040 --> 00:04:28,960 Speaker 1: the same time now they have to kind of balance 90 00:04:29,360 --> 00:04:32,280 Speaker 1: the well being and the learning and growth of these employees. 91 00:04:32,320 --> 00:04:34,719 Speaker 1: So we it's a hard it's a hard task to 92 00:04:34,760 --> 00:04:36,760 Speaker 1: be very clear on. What we found is if you 93 00:04:36,800 --> 00:04:38,440 Speaker 1: look at the center, kind of let's call it, the 94 00:04:38,520 --> 00:04:42,640 Speaker 1: corporate managers, they very much understand that there's an issue, 95 00:04:42,680 --> 00:04:44,320 Speaker 1: but I don't think that they've always had a great 96 00:04:44,360 --> 00:04:47,760 Speaker 1: deal of visibility into exactly what's happening. One really interesting 97 00:04:47,760 --> 00:04:50,520 Speaker 1: difference between this and the i W the information worker 98 00:04:51,120 --> 00:04:54,120 Speaker 1: research that we did previously. We found that these frontline 99 00:04:54,120 --> 00:04:57,400 Speaker 1: employees and their direct managers, who also tend to be 100 00:04:57,440 --> 00:05:01,000 Speaker 1: frontline employee, so someone for instance, in the store managing 101 00:05:01,000 --> 00:05:03,320 Speaker 1: with them, that they are very close. In fact, there's 102 00:05:03,360 --> 00:05:06,679 Speaker 1: a lot of closeness there, and those frontline managers really 103 00:05:06,800 --> 00:05:09,919 Speaker 1: understand the issues. Hey listen, just got about forty seconds 104 00:05:09,960 --> 00:05:11,560 Speaker 1: and we'll come back and chat some more. Jarry, But 105 00:05:11,600 --> 00:05:14,159 Speaker 1: I mean what surprised you most and kind of doing 106 00:05:14,160 --> 00:05:16,599 Speaker 1: this survey and you and I have talked certainly around 107 00:05:16,600 --> 00:05:19,200 Speaker 1: the you know, on air about the I T workers. 108 00:05:19,240 --> 00:05:21,000 Speaker 1: What was the thing that was really just stood out 109 00:05:21,000 --> 00:05:24,320 Speaker 1: for you in the difference? Well, here, I think one 110 00:05:24,320 --> 00:05:26,120 Speaker 1: of the things that surprised me the most, that happens 111 00:05:26,120 --> 00:05:27,800 Speaker 1: to play into what we do, is that that these 112 00:05:27,800 --> 00:05:30,880 Speaker 1: frontline workers say that technology can make a really big difference. 113 00:05:30,920 --> 00:05:33,240 Speaker 1: There's been a lot of discussions about what whether technology 114 00:05:33,279 --> 00:05:35,280 Speaker 1: is good or bad for the frontline. We found that 115 00:05:35,360 --> 00:05:37,360 Speaker 1: a lot of them said they think that it could 116 00:05:37,360 --> 00:05:39,680 Speaker 1: make a huge difference in how they do their work. Hey, 117 00:05:39,680 --> 00:05:42,120 Speaker 1: what are the things in the report you do tackle 118 00:05:42,400 --> 00:05:44,840 Speaker 1: our supply chains and there's a lot of those frontline 119 00:05:44,839 --> 00:05:47,440 Speaker 1: workers who were survey they feel that more could be 120 00:05:47,520 --> 00:05:49,479 Speaker 1: done to help those issues. Talk to us a little 121 00:05:49,480 --> 00:05:52,920 Speaker 1: bit more about the findings there, Jared, Yeah, you bet. 122 00:05:52,960 --> 00:05:54,479 Speaker 1: If we take a step back for a moment, just 123 00:05:54,520 --> 00:05:56,480 Speaker 1: to get a sense, you know, put put ourselves in 124 00:05:56,520 --> 00:05:59,960 Speaker 1: the shoes of frontline worker, of folks who are non 125 00:06:00,080 --> 00:06:03,360 Speaker 1: management positions don't even feel valued as employees right now, 126 00:06:03,360 --> 00:06:08,040 Speaker 1: and that's just a game terrible they're having it's tough. 127 00:06:08,360 --> 00:06:09,880 Speaker 1: And then as we move to the point that you 128 00:06:09,920 --> 00:06:12,960 Speaker 1: were just making about supply chain issues of them say 129 00:06:13,000 --> 00:06:15,040 Speaker 1: that they still feel like more could be done. So 130 00:06:15,080 --> 00:06:17,280 Speaker 1: there's just you know, there's a lot of stress in 131 00:06:17,320 --> 00:06:19,800 Speaker 1: the system. Again, there's a lot that can be done. 132 00:06:19,839 --> 00:06:22,159 Speaker 1: We think it's a really important time, but I think 133 00:06:22,360 --> 00:06:25,200 Speaker 1: knowing what's going on is the half the battle. You know, 134 00:06:25,240 --> 00:06:27,760 Speaker 1: it gets a start on the right foot. Hey, Jared, 135 00:06:27,800 --> 00:06:30,880 Speaker 1: how do we make this better? Because before you before 136 00:06:30,920 --> 00:06:34,159 Speaker 1: the break rather you said that technology can really make 137 00:06:34,279 --> 00:06:37,520 Speaker 1: a difference. Here, walk us through that and how how 138 00:06:37,560 --> 00:06:41,599 Speaker 1: does Microsoft play a role in that? That's um well, 139 00:06:41,640 --> 00:06:44,560 Speaker 1: we have coming out of the report. We have three 140 00:06:44,640 --> 00:06:48,080 Speaker 1: different recommendations. The first is to prioritize culture and communication. 141 00:06:48,560 --> 00:06:50,960 Speaker 1: The second is to really focus in on those frontline 142 00:06:50,960 --> 00:06:53,680 Speaker 1: managers we mentioned a few months a few minutes ago, 143 00:06:53,960 --> 00:06:56,080 Speaker 1: and then this last night of technology. We were really 144 00:06:56,120 --> 00:06:59,040 Speaker 1: hardened to see the technology rank very high on the 145 00:06:59,120 --> 00:07:01,960 Speaker 1: list of things that could have six frontline workers were 146 00:07:01,960 --> 00:07:05,640 Speaker 1: excited about job opportunities that tech creates, and technology ranked 147 00:07:05,720 --> 00:07:07,640 Speaker 1: third on a list of things that they say can 148 00:07:07,680 --> 00:07:10,840 Speaker 1: reduce stress. It was behind more pan vacation, not surprising, 149 00:07:11,080 --> 00:07:13,880 Speaker 1: but it was ahead of mental health and well being benefits. 150 00:07:13,880 --> 00:07:16,760 Speaker 1: So there's this really great opportunity we think we have 151 00:07:17,080 --> 00:07:20,160 Speaker 1: if we'll take a moment, recognize what's going on, really 152 00:07:20,280 --> 00:07:22,880 Speaker 1: lean into these frontline workers with a lot of empathy 153 00:07:22,880 --> 00:07:25,320 Speaker 1: and understand how we can help them and use technology 154 00:07:25,600 --> 00:07:27,840 Speaker 1: to implement our plans. So that's kind of one of 155 00:07:27,840 --> 00:07:30,000 Speaker 1: the big findings coming out of the study. Jared. One 156 00:07:30,040 --> 00:07:32,160 Speaker 1: of the conversations you guys are having at Microsoft that 157 00:07:32,200 --> 00:07:34,280 Speaker 1: you just talked about technology, and I do think about 158 00:07:34,360 --> 00:07:37,040 Speaker 1: there might be certain parts of our world. Despite it 159 00:07:37,080 --> 00:07:40,960 Speaker 1: feels like tech is everywhere and has evaded kind of 160 00:07:41,000 --> 00:07:43,400 Speaker 1: everything that we do and in many ways made it 161 00:07:43,400 --> 00:07:45,760 Speaker 1: easier more functional. Um, but I do wonder about these 162 00:07:45,760 --> 00:07:49,280 Speaker 1: frontline workers, whether it's supermarket workers, healthcare. Increasingly we see 163 00:07:49,280 --> 00:07:51,640 Speaker 1: a lot more technology continuing to go into that area. 164 00:07:52,000 --> 00:07:54,160 Speaker 1: You know, have there been things that you guys say, well, 165 00:07:54,160 --> 00:07:56,520 Speaker 1: wait a minute, here we are Microsoft, here's what we 166 00:07:56,600 --> 00:08:00,760 Speaker 1: can do specifically to kind of change how these workers 167 00:08:01,240 --> 00:08:06,320 Speaker 1: work and improve the situation. The whole idea behind technology 168 00:08:06,320 --> 00:08:08,640 Speaker 1: in a case like this is to empower the individual, 169 00:08:08,680 --> 00:08:10,680 Speaker 1: and that's really what we're all about. What we want 170 00:08:10,680 --> 00:08:12,600 Speaker 1: to do is to give them the information, to give 171 00:08:12,640 --> 00:08:15,200 Speaker 1: them the decision making authority to help them do their jobs. 172 00:08:15,240 --> 00:08:17,040 Speaker 1: That are everybody feels good when they can do a 173 00:08:17,040 --> 00:08:19,520 Speaker 1: good job. And again, if we look at what the 174 00:08:19,600 --> 00:08:21,600 Speaker 1: data says, a third of these frontline workers say that 175 00:08:21,640 --> 00:08:24,240 Speaker 1: they just don't have the right technology to do their jobs. 176 00:08:24,240 --> 00:08:27,400 Speaker 1: So simple examples can help. As a simple example of 177 00:08:27,440 --> 00:08:29,480 Speaker 1: some of the things that we've introduced include a lockie 178 00:08:29,520 --> 00:08:32,360 Speaker 1: talkie function that is a part of what we call 179 00:08:32,440 --> 00:08:34,840 Speaker 1: Microsoft Teams Now. That's an app that you can run 180 00:08:34,840 --> 00:08:36,840 Speaker 1: on your mobile device if you're a frontline worker and 181 00:08:37,120 --> 00:08:38,880 Speaker 1: you know, maybe in a retail store, you have seen 182 00:08:38,920 --> 00:08:40,800 Speaker 1: that before, where someone is able to tap a button 183 00:08:40,800 --> 00:08:42,840 Speaker 1: on the headset and talk to all of their colleagues 184 00:08:42,880 --> 00:08:45,320 Speaker 1: around a store to ask questions. That may seem like 185 00:08:45,320 --> 00:08:47,640 Speaker 1: a simple thing, but that communication goes a long way. 186 00:08:47,880 --> 00:08:49,560 Speaker 1: We also have done some really great work and what 187 00:08:49,600 --> 00:08:52,840 Speaker 1: we call shift integration. This allows you to use technology 188 00:08:52,880 --> 00:08:55,240 Speaker 1: to coordinate when you're just gonna work, when is your shift, 189 00:08:55,400 --> 00:08:57,280 Speaker 1: and if you have problems with that shift, can you 190 00:08:57,520 --> 00:08:59,760 Speaker 1: actually switch it with someone else so that you can 191 00:08:59,760 --> 00:09:02,800 Speaker 1: work Wednesday evening and they can work Wednesday morning. For you. 192 00:09:02,920 --> 00:09:06,080 Speaker 1: So those types of things seem small again because the 193 00:09:06,080 --> 00:09:08,319 Speaker 1: information work the population, A lot of what's happened is 194 00:09:08,360 --> 00:09:11,240 Speaker 1: their world that's been digitized. As we digitize what's happening, 195 00:09:11,280 --> 00:09:13,560 Speaker 1: what's front my workers, we just bring an incredible amount 196 00:09:13,600 --> 00:09:16,640 Speaker 1: of empowerment to them. And Jared, what are the hurdles 197 00:09:16,640 --> 00:09:20,120 Speaker 1: when it comes to adoptions? I mean, how much training 198 00:09:20,200 --> 00:09:25,080 Speaker 1: do some of these these programs and these apps require. Well, 199 00:09:25,240 --> 00:09:28,560 Speaker 1: the idea is to make it so the technology requires 200 00:09:28,600 --> 00:09:31,320 Speaker 1: little to no training. And this comes from the fact 201 00:09:31,360 --> 00:09:33,920 Speaker 1: that we can see in everyday life, in our consumer lives, 202 00:09:33,960 --> 00:09:36,440 Speaker 1: the technology we use often is so easy that it's 203 00:09:36,600 --> 00:09:39,280 Speaker 1: it's just something we pick up. However, we do hear 204 00:09:39,320 --> 00:09:42,120 Speaker 1: from front my workers that they've been given technology that 205 00:09:42,200 --> 00:09:44,959 Speaker 1: either isn't simple enough or where they definitely need training 206 00:09:44,960 --> 00:09:48,760 Speaker 1: and they don't get it. Over half say that they've 207 00:09:48,760 --> 00:09:51,760 Speaker 1: had to learn this new technology without formal training. So 208 00:09:51,840 --> 00:09:54,040 Speaker 1: one of the other implications of the study is as 209 00:09:54,080 --> 00:09:56,160 Speaker 1: we do all of these things, make all these changes, 210 00:09:56,200 --> 00:10:00,280 Speaker 1: including introduced technology, we really need to rethink skilling and 211 00:10:00,360 --> 00:10:02,560 Speaker 1: learning on the job. We think that the way to 212 00:10:02,600 --> 00:10:05,080 Speaker 1: go is what we call just in time skilling, where 213 00:10:05,160 --> 00:10:06,679 Speaker 1: right at the moment when you need it. You get 214 00:10:06,720 --> 00:10:09,760 Speaker 1: the training in small sized pieces as opposed to some big, 215 00:10:09,800 --> 00:10:12,439 Speaker 1: long training course you have to take. Jared, just got 216 00:10:12,440 --> 00:10:15,000 Speaker 1: about thirty seconds here, forty seconds left here. I do 217 00:10:15,120 --> 00:10:18,160 Speaker 1: think about our Bloomberg audience. I'm always thinking about an 218 00:10:18,200 --> 00:10:21,240 Speaker 1: investment perspective in terms of anything and everything we do 219 00:10:21,360 --> 00:10:24,600 Speaker 1: or how it impacts our economic growth going forward. Just 220 00:10:24,679 --> 00:10:26,880 Speaker 1: your final thoughts maybe with that in mind. And again, 221 00:10:26,920 --> 00:10:30,440 Speaker 1: just got about thirty forty seconds. You know, a strong 222 00:10:30,520 --> 00:10:32,720 Speaker 1: front mine means a better bottom line for every company, 223 00:10:32,720 --> 00:10:35,320 Speaker 1: and so we actually think, though these numbers look bleak 224 00:10:35,400 --> 00:10:38,720 Speaker 1: on the surface, that it's an opportunity for real leaders 225 00:10:38,760 --> 00:10:41,200 Speaker 1: to stand up within their industries and companies lean into 226 00:10:41,240 --> 00:10:43,679 Speaker 1: this create an awesome environment for front line workers. And 227 00:10:43,720 --> 00:10:46,240 Speaker 1: again we think that's going to translate into the bottom line. 228 00:10:46,320 --> 00:10:48,360 Speaker 1: All right. Always good to get time with you. Jared's Pittaro, 229 00:10:48,480 --> 00:10:51,320 Speaker 1: corporate vice president, over at Microsoft three sixty five on 230 00:10:51,360 --> 00:10:53,760 Speaker 1: the phone from Redmond, Washington. Jared, by the way, we'll 231 00:10:53,760 --> 00:10:56,880 Speaker 1: be participating in our work Shifting event that's coming up 232 00:10:56,880 --> 00:11:00,400 Speaker 1: on March nine. For more information about it, each check 233 00:11:00,440 --> 00:11:04,240 Speaker 1: out Bloomberg Live dot com. Because a lot going on 234 00:11:04,360 --> 00:11:07,080 Speaker 1: here in our third year of the pandemic. Katie, that's 235 00:11:07,080 --> 00:11:08,600 Speaker 1: the one thing I just can't get my head around. 236 00:11:09,000 --> 00:11:11,160 Speaker 1: I know, I know, and I think about, like the 237 00:11:11,240 --> 00:11:13,640 Speaker 1: last time I went to the movie theater I left 238 00:11:13,640 --> 00:11:16,560 Speaker 1: the country. It's been a while, Carol, Yeah, exactly, even 239 00:11:16,559 --> 00:11:18,600 Speaker 1: just you know, feeling comfortable going out for dinner.