1 00:00:00,240 --> 00:00:03,200 Speaker 1: One eighty away or go to one eight hundred d 2 00:00:03,480 --> 00:00:06,920 Speaker 1: yaway dot com. A great defense can be the difference 3 00:00:07,000 --> 00:00:10,600 Speaker 1: between a dismiss case or jail time. What eight hundred 4 00:00:10,680 --> 00:00:16,600 Speaker 1: day in the morning, along with Xbox one x presents 5 00:00:16,840 --> 00:00:23,800 Speaker 1: the ten phone taps of Christmas. Number one. This is 6 00:00:24,160 --> 00:00:29,920 Speaker 1: bank with an important message four James, your credit card 7 00:00:29,920 --> 00:00:33,160 Speaker 1: payment is past due. To make a payment now, please 8 00:00:33,159 --> 00:00:36,479 Speaker 1: press one. If this is an error, please press two. 9 00:00:36,800 --> 00:00:43,240 Speaker 1: For more options, please press three. Thank you you've chosen 10 00:00:43,280 --> 00:00:47,600 Speaker 1: to close your account. What to confirm? Please type in 11 00:00:47,640 --> 00:00:51,199 Speaker 1: the last four digits of your Social Security number, or 12 00:00:51,240 --> 00:00:55,880 Speaker 1: if you'd like to speak with a representative, say operator, Yes, operator, 13 00:00:56,000 --> 00:01:01,360 Speaker 1: talk to an operator. I'm sorry I didn't catch that. Operator. 14 00:01:02,280 --> 00:01:07,880 Speaker 1: Did you say refrigerator? No? What operator? Operator? I just 15 00:01:07,920 --> 00:01:13,319 Speaker 1: talked to someone. Operator. Did you say terminator? Terminator? What 16 00:01:13,480 --> 00:01:20,640 Speaker 1: the why? Writing your system? Operator? Operator? Thank you? You 17 00:01:20,680 --> 00:01:24,600 Speaker 1: said mortgage? What the Please hold while we connect you 18 00:01:24,640 --> 00:01:34,240 Speaker 1: to a representative. Operator. I need a person operator, operator, 19 00:01:36,760 --> 00:01:40,040 Speaker 1: I'll have time for this. Hi, this is Tyson in 20 00:01:40,080 --> 00:01:42,080 Speaker 1: the home loans department. Can I confirm the last four 21 00:01:42,080 --> 00:01:44,880 Speaker 1: digits of your account? I'm not calling about a home loan. 22 00:01:44,959 --> 00:01:47,720 Speaker 1: I just got a phone call from like a dumb 23 00:01:47,720 --> 00:01:51,080 Speaker 1: automated system. You guys have saying my card is I 24 00:01:51,080 --> 00:01:53,000 Speaker 1: don't know either? Later over drawn. I don't know, but 25 00:01:53,320 --> 00:01:56,040 Speaker 1: I've paid everything and I'm trying to talk to a 26 00:01:56,120 --> 00:01:58,840 Speaker 1: person about that, not about a home loan. Okay, So 27 00:01:59,280 --> 00:02:01,320 Speaker 1: is there a reason that you ask for the homelowns department? 28 00:02:01,800 --> 00:02:04,480 Speaker 1: I didn't ask for a homelowns department. They asked me 29 00:02:04,640 --> 00:02:07,160 Speaker 1: to say operator. I said operator, and then it's aid 30 00:02:07,200 --> 00:02:10,400 Speaker 1: refrigerator and some other dumps. Could you just like put 31 00:02:10,480 --> 00:02:12,960 Speaker 1: me in touch with someone that can help me with 32 00:02:12,960 --> 00:02:15,400 Speaker 1: my credit card? Yeah? Sure, let me just send you 33 00:02:15,440 --> 00:02:17,600 Speaker 1: back into the automated system. Go ahead and no no, no no, no, 34 00:02:17,800 --> 00:02:19,160 Speaker 1: just kind of do it that way. No, no no, no 35 00:02:19,320 --> 00:02:21,560 Speaker 1: more automated system. I know. Yeah, I'll go ahead and 36 00:02:21,600 --> 00:02:23,360 Speaker 1: put you back in there just one second. Sorry about 37 00:02:23,360 --> 00:02:31,680 Speaker 1: animated system. You no go to confirm your identity. We'll 38 00:02:31,680 --> 00:02:34,440 Speaker 1: need to get some information from you. If you'd like 39 00:02:34,480 --> 00:02:38,040 Speaker 1: to speak to a representative at any time, just say operator, 40 00:02:38,520 --> 00:02:44,760 Speaker 1: operator representative. Did you say financial advisor? No? Operate? What 41 00:02:44,840 --> 00:02:50,480 Speaker 1: the way tour? Please hold? What am I houlding for 42 00:02:53,440 --> 00:02:57,919 Speaker 1: by holding for operator? All our representatives are currently busy 43 00:02:57,960 --> 00:03:01,840 Speaker 1: with other customers. You're SATIS faction is very important to us. 44 00:03:02,320 --> 00:03:07,880 Speaker 1: The current estimated weight time is seven days? What twenty hours? 45 00:03:08,200 --> 00:03:17,239 Speaker 1: Seven days? Kitting me? Thank yeah? No, I don't know 46 00:03:17,280 --> 00:03:19,520 Speaker 1: what's going out. They said my cards being closed. They 47 00:03:19,560 --> 00:03:22,960 Speaker 1: said seven days. I'm on hold and they're not even 48 00:03:23,040 --> 00:03:28,480 Speaker 1: getting me through to the operator. I talked something told Tyson, Hello, Hello, Hi? 49 00:03:28,800 --> 00:03:32,720 Speaker 1: Is this Tyson? What? No, that's the other guy. I'm 50 00:03:32,760 --> 00:03:35,640 Speaker 1: trying to get to an operator. Is this an operator? Yeah? Hi, 51 00:03:35,720 --> 00:03:38,600 Speaker 1: this is Eddie from the Financial Assistance office. Can I 52 00:03:38,640 --> 00:03:41,600 Speaker 1: have the last four digitey your account to confirm your identity? Okay, 53 00:03:41,840 --> 00:03:45,200 Speaker 1: just first, real quick. You guys called me saying my 54 00:03:45,320 --> 00:03:48,240 Speaker 1: card something overdrawn. I don't know, but they're trying to 55 00:03:48,280 --> 00:03:50,320 Speaker 1: close my account. Are you the person as to talk 56 00:03:50,360 --> 00:03:54,200 Speaker 1: to you about that? No, I do financial advising and things. 57 00:03:54,200 --> 00:03:56,960 Speaker 1: Now I don't need financial Look, I need to talk 58 00:03:57,000 --> 00:04:00,280 Speaker 1: to whoever is in charge of my credit card. Oh, 59 00:04:00,320 --> 00:04:01,760 Speaker 1: that might be the problem. You got through to the 60 00:04:01,800 --> 00:04:06,600 Speaker 1: financial assistance office. Well, yeah, that's because of yours. Then 61 00:04:06,640 --> 00:04:11,880 Speaker 1: you please just connect me to the credit card division directly. Yeah. Sure, 62 00:04:11,920 --> 00:04:14,360 Speaker 1: I'll just put you back on hold. Um. The automated 63 00:04:14,360 --> 00:04:16,040 Speaker 1: system is really easy. You can just kind of figure 64 00:04:16,040 --> 00:04:23,839 Speaker 1: out how to get through that. God so stupid. Yeah, 65 00:04:23,880 --> 00:04:26,760 Speaker 1: I don't know. They keep putting me in hold. I'm angry. 66 00:04:27,080 --> 00:04:31,040 Speaker 1: I know you've reached credit card processing and information. Oh 67 00:04:31,200 --> 00:04:33,800 Speaker 1: thank God. To make a payment on your card, please 68 00:04:33,839 --> 00:04:37,760 Speaker 1: press one to dispute a charge. Press two to choose 69 00:04:37,839 --> 00:04:44,720 Speaker 1: your balance. You've selected dispute a charge. Please hold while 70 00:04:44,760 --> 00:04:48,720 Speaker 1: we connect you to a representative. Your business is very 71 00:04:48,760 --> 00:04:54,039 Speaker 1: important to us. Oh yeah, definitely, Yeah, going about Yeah, 72 00:04:54,040 --> 00:04:58,960 Speaker 1: you really care about me? You? Uh, Domino's Pizza. You 73 00:04:59,120 --> 00:05:01,080 Speaker 1: want to try our new double stuff pizza crust. Wait? 74 00:05:01,120 --> 00:05:03,640 Speaker 1: What the Oh? I was just on the phone with 75 00:05:03,720 --> 00:05:08,120 Speaker 1: my bank. Who are you? This is Domino's pizza like 76 00:05:08,279 --> 00:05:12,240 Speaker 1: place in order? No? What what do you need you? 77 00:05:12,920 --> 00:05:15,600 Speaker 1: I was on the phone with my bank. Oh yeah, 78 00:05:15,600 --> 00:05:17,960 Speaker 1: we've been getting weird calls from the bank all day. 79 00:05:17,960 --> 00:05:19,720 Speaker 1: Do you want a pizza? Though? I don't want to? 80 00:05:19,800 --> 00:05:23,680 Speaker 1: God told put me back to where I was with 81 00:05:23,760 --> 00:05:25,839 Speaker 1: the bank. Well, I can't do that because this is 82 00:05:25,839 --> 00:05:30,200 Speaker 1: a prank phone call. What this is actually Jewel from 83 00:05:30,200 --> 00:05:32,080 Speaker 1: Brook and Jewel in the morning doing a phone tap 84 00:05:32,120 --> 00:05:34,840 Speaker 1: on you and your buddy Reese set you up? What 85 00:05:35,240 --> 00:05:37,800 Speaker 1: does that even mean? Your friends set you up? He 86 00:05:37,839 --> 00:05:40,160 Speaker 1: listens to the radio show. He said, you always get 87 00:05:40,160 --> 00:05:45,080 Speaker 1: really frustrated with automated phone systems with me. Yes, this 88 00:05:45,120 --> 00:05:46,920 Speaker 1: is Jewel from Brook and Jewel in the morning. It's 89 00:05:46,920 --> 00:05:50,000 Speaker 1: a prank phone call. Are you total me? I'm breaking 90 00:05:50,040 --> 00:05:53,039 Speaker 1: out for the past twenty minutes because of a frank 91 00:05:53,160 --> 00:05:58,800 Speaker 1: phone call that told put me on yes you guys? Okay? 92 00:05:59,040 --> 00:06:01,200 Speaker 1: Was you? This is not cool? Do you want to 93 00:06:01,240 --> 00:06:03,960 Speaker 1: put you back on hold? No? Stop,