1 00:00:00,400 --> 00:00:11,760 Speaker 1: It's another jubile phone frames. Hello. Hi, this is Kevin 2 00:00:11,880 --> 00:00:19,320 Speaker 1: Nordstrom calling from Nordstrom. I was looking for Nicole. Is Nicole? Hi? Nicole? 3 00:00:19,840 --> 00:00:25,040 Speaker 1: How are you? I'm good? How are you? Um? I'm 4 00:00:25,120 --> 00:00:29,680 Speaker 1: doing wonderful. Thank you very much for asking. I appreciate that. 5 00:00:30,800 --> 00:00:32,199 Speaker 1: I wonder if I can. Okay, am I gonna be 6 00:00:32,200 --> 00:00:34,000 Speaker 1: able to say the same for you after this phone call? 7 00:00:34,280 --> 00:00:37,559 Speaker 1: Is there anything you want to tell me? No, I 8 00:00:37,600 --> 00:00:40,320 Speaker 1: don't know what you're talking about. You called me, yes, 9 00:00:40,400 --> 00:00:47,880 Speaker 1: I did. My name is Kevin Nordstrum calling from Nordstrom. Okay, yeah, 10 00:00:48,159 --> 00:00:50,680 Speaker 1: part of the family business. Part of the family business. 11 00:00:51,280 --> 00:00:56,120 Speaker 1: So something got escalated to my desk. And whenever we 12 00:00:56,200 --> 00:00:58,720 Speaker 1: notice somebody doing the things that you've been doing at 13 00:00:58,720 --> 00:01:02,320 Speaker 1: our stores to reach out. I mean, I don't really 14 00:01:02,480 --> 00:01:05,280 Speaker 1: get what you're talking about. You can just spit it 15 00:01:05,280 --> 00:01:08,360 Speaker 1: out and tell me. Okay, we'll know. What I need 16 00:01:08,400 --> 00:01:10,240 Speaker 1: you to do is just be honest with me and 17 00:01:10,360 --> 00:01:15,160 Speaker 1: admit that you are habitually buying items from our store, 18 00:01:15,600 --> 00:01:18,200 Speaker 1: wearing them to events or wearing them throughout your day, 19 00:01:18,200 --> 00:01:20,560 Speaker 1: and then returning them for the money back, because you 20 00:01:20,600 --> 00:01:24,360 Speaker 1: know that we take anything back. What Okay, what are 21 00:01:24,360 --> 00:01:27,040 Speaker 1: you talking about. I'm talking about the fact that I 22 00:01:27,160 --> 00:01:30,479 Speaker 1: know and that we know. I've seen all the video footage. 23 00:01:30,520 --> 00:01:32,559 Speaker 1: I've gone through all of the returns that you've made 24 00:01:32,600 --> 00:01:35,800 Speaker 1: at our store. And you left some tape on one 25 00:01:35,800 --> 00:01:38,120 Speaker 1: of the shoes that you bought or what should I say, 26 00:01:38,200 --> 00:01:41,920 Speaker 1: borrowed and return the other day. That's what tipped us off. Tape. 27 00:01:42,160 --> 00:01:45,119 Speaker 1: Maybe it got caught on from something else like that 28 00:01:45,160 --> 00:01:50,240 Speaker 1: doesn't mean I wore it. Whatever you're reference, it's obvious 29 00:01:50,280 --> 00:01:53,480 Speaker 1: that you've been doing this. And guess what, we've caught you. 30 00:01:53,800 --> 00:01:56,040 Speaker 1: And now that we've caught you, I am calling to 31 00:01:56,120 --> 00:01:57,560 Speaker 1: let you know that you will never be allowed in 32 00:01:57,600 --> 00:02:01,640 Speaker 1: one of our stores ever. Again. That's right. It happens 33 00:02:01,640 --> 00:02:03,640 Speaker 1: all the time to us. Okay, I have had to 34 00:02:03,680 --> 00:02:07,480 Speaker 1: ban so many people just today because everybody knows that 35 00:02:07,560 --> 00:02:09,880 Speaker 1: we take anything back. So go ahead and buy an item, 36 00:02:10,120 --> 00:02:12,840 Speaker 1: wear it to fancy dinner over the weekend, then return it. 37 00:02:12,880 --> 00:02:14,760 Speaker 1: Buy some shoes, put some tape on the bottom so 38 00:02:14,800 --> 00:02:16,919 Speaker 1: they don't get dirty, then return it. Do you think 39 00:02:16,919 --> 00:02:20,600 Speaker 1: they we're idiots? This is absolutely ridiculously. I am one 40 00:02:20,639 --> 00:02:24,440 Speaker 1: of your number one customers. I shop there so frequently. 41 00:02:24,720 --> 00:02:27,000 Speaker 1: Do you have any customers I've brought to you every 42 00:02:27,040 --> 00:02:29,840 Speaker 1: time I wear something, Okay, I am like an influencer 43 00:02:30,120 --> 00:02:32,160 Speaker 1: and everybody wants to wear it. Well, I know that 44 00:02:32,440 --> 00:02:34,359 Speaker 1: while we get to the influencer thing in just a moment, 45 00:02:34,760 --> 00:02:36,400 Speaker 1: because I don't think we don't know, No, I don't know. 46 00:02:36,480 --> 00:02:38,480 Speaker 1: I don't know if you know this or not. But 47 00:02:38,560 --> 00:02:42,040 Speaker 1: it's a department store and it's not your best friend's 48 00:02:42,080 --> 00:02:44,760 Speaker 1: closet where you can just borrow things and return them. 49 00:02:44,800 --> 00:02:46,920 Speaker 1: So you will never be allowed in one of our 50 00:02:46,960 --> 00:02:51,600 Speaker 1: stores again. And congratulations on being featured on our social 51 00:02:51,639 --> 00:02:55,200 Speaker 1: media for today. Have you checked it yet? No? What 52 00:02:55,280 --> 00:02:58,120 Speaker 1: are you talking about? Oh? Yeah, the last fifteen posts? 53 00:02:58,120 --> 00:03:01,239 Speaker 1: Are you slided with my active work? Okay, I got 54 00:03:01,280 --> 00:03:03,640 Speaker 1: your name and your information based on the returns that 55 00:03:03,639 --> 00:03:05,600 Speaker 1: you've had, because you've had so many, I already knew 56 00:03:05,600 --> 00:03:06,880 Speaker 1: I was going to ban you from the store, but 57 00:03:06,919 --> 00:03:08,520 Speaker 1: I wanted to just rub it in a little bit 58 00:03:08,560 --> 00:03:10,480 Speaker 1: more so with your social media. And I found all 59 00:03:10,480 --> 00:03:12,359 Speaker 1: of the outfits that you've returned to our store that 60 00:03:12,400 --> 00:03:14,960 Speaker 1: you've warned a different things, and I've posted them all 61 00:03:15,040 --> 00:03:18,400 Speaker 1: on our social media, showcasing you as a thief and 62 00:03:18,440 --> 00:03:21,720 Speaker 1: a liar, How is it okay? Well, how's it okay 63 00:03:21,720 --> 00:03:24,359 Speaker 1: to pretend to buy close from our store and then 64 00:03:24,400 --> 00:03:26,799 Speaker 1: return them knowing that we'll just take them back. Okay, 65 00:03:26,960 --> 00:03:29,639 Speaker 1: I'll tell you what. I will take them down. If 66 00:03:29,760 --> 00:03:32,040 Speaker 1: you admit to me that you buy close from our 67 00:03:32,040 --> 00:03:36,160 Speaker 1: store and then return them, I will take those posts down. Okay, Fine, 68 00:03:36,280 --> 00:03:38,400 Speaker 1: I did it. I guess I did it a couple 69 00:03:38,360 --> 00:03:40,640 Speaker 1: of times. It was just a few times, though, Like why, 70 00:03:40,800 --> 00:03:42,480 Speaker 1: I feel like it doesn't matter. You guys are worth 71 00:03:42,480 --> 00:03:44,839 Speaker 1: like a million dollars to it. I knew, I knew 72 00:03:44,880 --> 00:03:47,080 Speaker 1: I could get you to confess. Here's the funny part 73 00:03:47,080 --> 00:03:50,040 Speaker 1: about this whole thing. Here's the funny part. Yeah, I 74 00:03:50,200 --> 00:03:53,200 Speaker 1: also And the funny part is I also lied about that. 75 00:03:53,240 --> 00:03:55,120 Speaker 1: I didn't even do that. I just said that to 76 00:03:55,120 --> 00:03:57,080 Speaker 1: see if you would admit that you do this in 77 00:03:57,080 --> 00:04:00,240 Speaker 1: our stores. And guess what chocob of victory for me? 78 00:04:01,600 --> 00:04:04,800 Speaker 1: What just happened? Oh oh, what happened is your husband 79 00:04:04,880 --> 00:04:06,880 Speaker 1: Jeremy sat you up for a phone prank. So that's 80 00:04:06,920 --> 00:04:13,240 Speaker 1: what That's what just happened. What my husband this is 81 00:04:13,240 --> 00:04:15,360 Speaker 1: actually Jewel from the Jewil Show doing a phone prank 82 00:04:15,400 --> 00:04:19,360 Speaker 1: on you and your husband, Jeremy set you up. He said, 83 00:04:19,400 --> 00:04:21,560 Speaker 1: he always gives you a bad time for buying and 84 00:04:21,640 --> 00:04:23,920 Speaker 1: returning close at Rstrom and wanted to scare you a 85 00:04:23,960 --> 00:04:28,360 Speaker 1: little bit. Oh man, I really you guys really had 86 00:04:28,440 --> 00:04:31,799 Speaker 1: me there. Wake up every morning with Jebil phone pranks,