Speaker 1: Put your hands together, and we're going to stop and
Speaker 1: part I'm ready to party the Elvis DA Ran after party.
Speaker 2: Andy, I'm back.
Speaker 3: Yeah, I'm back.
Speaker 4: And you should really wash that shirt.
Speaker 5: Bro yea all the time.
Speaker 6: I just.
Speaker 3: You should also clean your shirt, and you should clean
Speaker 3: you should clean yours.
Speaker 2: We should wash our shirts. Three days old. Lord, what
Speaker 2: were we going to talk about the other day?
Speaker 3: Something that everyone pretends to understand but probably doesn't. And
Speaker 3: Gandhi had and.
Speaker 2: You said it was a long story.
Speaker 5: It's kind of a long story, but it's more of
Speaker 5: a I don't trust it type of system. The ratings
Speaker 5: for ride shares, I no longer trust them.
Speaker 2: Explain.
Speaker 5: So I get a message the other day that says, hello,
Speaker 5: one of your drivers mentioned feeling uncomfortable with a conversation
Speaker 5: during your ride. We're sharing this feedback with you because
Speaker 5: we want everyone to feel safe and comfortable while using
Speaker 5: y app. Our community guidelines do not allow disrespectful language.
Speaker 5: We encourage you to keep conversation casual unfriendly. As a reminder,
Speaker 5: not following these guidelines may result to you losing access
Speaker 5: to your account. And then I lost access to my
Speaker 5: account for the day, and I said, wait, what this
Speaker 5: has never happened. I didn't even have any conversation that
Speaker 5: would have been flagged not to be a dick. But
Speaker 5: I don't even talk to drivers unless they talk to me.
Speaker 5: If they talk to me, cool, we're gonna have a conversation.
Speaker 5: But I let them be on the phone, listen to
Speaker 5: the music, whatever it is. I don't care. I'm certainly
Speaker 5: not having a weird conversation in the back of the car.
Speaker 5: So I was like, this is weird. It wouldn't let
Speaker 5: me report for feedback or anything. It just sent me
Speaker 5: the message in and it temporarily suspended me. And I
Speaker 5: was like, absolutely the f not. So I called. I'm
Speaker 5: on the phone with them. They're telling me, sorry, we
Speaker 5: can't give you any information because all of this is
Speaker 5: reported anonymously to protect you and to protect the driver.
Speaker 5: And I said time out on that one, because anybody
Speaker 5: could just report me if they didn't like a tip,
Speaker 5: if they didn't like my face, if they listened to
Speaker 5: the show and they don't like the show. You are
Speaker 5: just telling me that you accept this hook line and
Speaker 5: sinker no matter what they say, and it's gonna flag
Speaker 5: me to the point that now you're gonna suspend my account,
Speaker 5: and you're not gonna tell me what happened, what if,
Speaker 5: in fact something did happen. And it was a very
Speaker 5: inane conversation, like they loved dogs and I said I
Speaker 5: like cats, and something rubbed them the wrong way, like
Speaker 5: shouldn't you have some sort of recar.
Speaker 2: Absolutely they can't.
Speaker 5: You shouldn't just be allowed to dg someone with no
Speaker 5: reference to them, like what happened here?
Speaker 2: If you did it in the to the driver exactly
Speaker 2: my mom.
Speaker 5: So I called them. Who knew you could call, but
Speaker 5: I call them and I was like, someone explained to me,
Speaker 5: and they're going through this. Forty five minutes later, I
Speaker 5: finally get a supervisor and they were like, well, it
Speaker 5: looks as though did you get into some sort of
Speaker 5: verbal altercation altercation with your driver today? And I was like,
Speaker 5: that is such a great question because I wasn't even
Speaker 5: in a car today. I didn't even take a ride today.
Speaker 5: Was it reported for or a ride today? They said, yes,
Speaker 5: the ride was today. I'm like, And by the way,
Speaker 5: I called my dad and my boyfriend first, because I
Speaker 5: was like, did any of you do something like this?
Speaker 6: Because right I think that da that would be him.
Speaker 2: You ever do something like that.
Speaker 5: So they said it was reported that I got into
Speaker 5: a fight with my drivers that day, and I was like,
Speaker 5: I wasn't even in a car that day, and shouldn't
Speaker 5: your own software tell you something like that before you
Speaker 5: ding me probably impact my rating pretty seriously and then
Speaker 5: suspend my account. Scary had to call me a car
Speaker 5: Yeah I did crazy. This is insane, Yeah, rib I
Speaker 5: think it's I think the anonymous reporting on both sides
Speaker 5: is nuts.
Speaker 2: You shouldn't well the fact that if this is a
Speaker 2: court of law, which it obviously isn't, you should be
Speaker 2: presented with the evidence that the other side had. Yeah,
Speaker 2: for sure, So whatever conversation, I need proof of this
Speaker 2: conversation because anybody could say anything, and.
Speaker 6: Before they suspend you or whatever, they should do an
Speaker 6: active investigation.
Speaker 5: Right exactly, not just send me a message and then
Speaker 5: be like you can't bond, good luck and now you
Speaker 5: don't get access to it.
Speaker 6: I was like, I always think of this when I
Speaker 6: see how's my driving on the back of people's cars,
Speaker 6: call whatever whatever, And I always think, how does this
Speaker 6: stop people from thinking they're funny and calling and saying,
Speaker 6: you know, this truck was driving crazy? On the this
Speaker 6: is their license.
Speaker 4: No, that's why half of them are scratched off all
Speaker 4: the time.
Speaker 2: Yeah, do you see the phone taps on that? Like,
Speaker 2: I don't know if you ever did, like you call
Speaker 2: up that one of the numbers of how's the driver?
Speaker 2: Oh my god, k L for seven.
Speaker 1: One is just all over the one.
Speaker 3: Yeah.
Speaker 4: Yeah, and that's terrible.
Speaker 2: Yeah, it's one sided.
Speaker 5: Hate it.
Speaker 4: How do we fix this?
Speaker 5: So I don't know how we fix it, but know
Speaker 5: that you can call and you can be like, no,
Speaker 5: I'm not going to let this go, which I know
Speaker 5: you said sometimes a dog with a bone. I was like,
Speaker 5: oh no, this is happening.
Speaker 2: Because you waited on hold for forty five minutes to
Speaker 2: speak to somebody, you actually solved your own problem.
Speaker 5: I told my story to four different people, and.
Speaker 6: I was like, good for you.
Speaker 3: I feel it's the same thing with the meal delivery
Speaker 3: services too. When you're like when you delivered came late,
Speaker 3: they're like, oh, sorry, we can't know if it was
Speaker 3: delivered later or not. If I'm I don't by the.
Speaker 4: Way, two hours late the other day, we need one
Speaker 4: hundred dollars gift card to make that to make us whole.
Speaker 3: I hate that it's the stupid chatbot.
Speaker 4: We can get you get past them, Get past them.
Speaker 6: How do you do that when you're doing like a
Speaker 6: door dash or something like that.
Speaker 4: How do they have they have customer shows.
Speaker 5: You can say like I need an agent.
Speaker 6: Caneah, no, I justly take the ten dollars credit and
Speaker 6: I'm like, okay, ten dollars is more.
Speaker 4: More than ten dollars.
Speaker 2: So I have an issue right now with a provider
Speaker 2: not to be named, and I have been dealing with
Speaker 2: this for the last three months. I canceled the service
Speaker 2: four months ago. I have been billed every month for
Speaker 2: this service and they refused. They're like, oh, I'm sorry
Speaker 2: this account because there's an issue with setting up the account.
Speaker 2: They can't access the correct account, so I keep getting
Speaker 2: billed for it. I'm like, can you please transfer me
Speaker 2: to some but and then, because I'm so, I think
Speaker 2: there's some sort of meter on the phone on their
Speaker 2: end that they tell how irate you are when you
Speaker 2: reach a certain level of anger, I just hang up
Speaker 2: on you because every time I will get I'm like, please,
Speaker 2: I need to speak to your shop, and then it
Speaker 2: just goes dead.
Speaker 4: I used to do that when I when I was
Speaker 4: a customer service rep. I would accidentally hang up on people, Yeah,
Speaker 4: when they got angry.
Speaker 2: It's the last four times I've called. They keep billing
Speaker 2: me and I keep disputing the charges, and then they'll
Speaker 2: build me extra plus a fee because I reverse the
Speaker 2: charge and I call and I'm I just need to
Speaker 2: speak to somebody that can help me out, and they
Speaker 2: just hang up on me. And I'm just so frustrating.
Speaker 5: See, and then you show up at their office one
Speaker 5: day and they're gonna be like ass talker.
Speaker 2: Yes, and the guy and I was, you know, very
Speaker 2: polite to the guy and he's like, I'm sorry, we
Speaker 2: can't solve this. Here, here's another number you can call.
Speaker 2: And it was just like another number that got me
Speaker 2: to the same person. Oh God, I just they've I think,
Speaker 2: here's my theory. They have made it so difficult for
Speaker 2: you to complain, ye that they're trying to keep you
Speaker 2: from complaint.
Speaker 6: Yeah, you know.
Speaker 4: The good way to complain now is Instagram, though, if
Speaker 4: you send direct messages. Because I had a healthcare company
Speaker 4: that apparently I had three outstanding bills, I had no
Speaker 4: idea because they opted me into paperless billing without me
Speaker 4: knowing and they all went to spam. I had no
Speaker 4: freaking idea, and all of a sudden, I get a
Speaker 4: letter from Collections and I'm like, what the.
Speaker 2: Hell is going on?
Speaker 4: So I contacted this health company and I sent it
Speaker 4: to them a direct message on Instagram and they immediately
Speaker 4: got back in touch with me, and they escalated it
Speaker 4: and they called me and they said, We're so sorry,
Speaker 4: We're going to remove it from collections and never should
Speaker 4: have happened. And now I'm back to paper billing, baby,
Speaker 4: because I'm old.
Speaker 5: So public shaming, that's what has come to. You have
Speaker 5: to publicly shame someone instead of just getting their informations.
Speaker 2: So you know a lot of companies, you know insert
Speaker 2: you know, blank dot com. Whatever the email address formula
Speaker 2: is for us, it's like I heard media. If you
Speaker 2: can figure out the formula and find the CEO or
Speaker 2: president's email address, email them your complaints because I have
Speaker 2: done that before. You just figure out if it's you know,
Speaker 2: Frank Smith at blank dot com, email them say I've
Speaker 2: tried repeatedly to get this issue corrected. And because they
Speaker 2: will get that email, as we have seen without our
Speaker 2: company will send it to somebody that fixes your problem.
Speaker 2: So that's a little tip for you.
Speaker 3: If you threaten the BBB, the Better Business Else that too. Yep,
Speaker 3: it does help all of a sudden. It's just like, huh,
Speaker 3: we don't want to get reported to the Better Business Bureau.
Speaker 3: That's not good. We have a rating. I mean, I
Speaker 3: don't know what the rating does. It's basically Yelp for businesses,
Speaker 3: but it's.
Speaker 2: Some businesses are so bad they're like whatever, yeah.
Speaker 3: Pretty much.
Speaker 6: So true.
Speaker 3: You're right. It's like when you're on Seamless or one
Speaker 3: of those delivery apps and you're like, well, it has
Speaker 3: a three point two they have two for one special,
Speaker 3: could it be.
Speaker 2: I'm sorry you're going through that.
Speaker 5: Well I'm no longer because your girl stuck it out. Yeah,
Speaker 5: I'm okay, sat No, not to my satisfaction, because in
Speaker 5: a dream world, you know, to scaries point, I would
Speaker 5: have gotten some free dessert there and some capacity for
Speaker 5: all the time that I wasted having to fight out
Speaker 5: the fact that I wasn't one hundred dollars in credit. No,
Speaker 5: I got your.
Speaker 2: Go to with everything.
Speaker 3: Now you only one hundred dollars credit.
Speaker 5: This, Yeah I should have I should have escalated it,
Speaker 5: but that's fine. I just wanted my access. I will drive.
Speaker 5: That's like all I rely on is ride services.
Speaker 2: So sometimes breaking even as a win, right scary?
Speaker 4: This is true even if not even Yeah, but in this.
Speaker 2: Day and age, sometimes even as a win, I should
Speaker 2: have charged on my hour rate.
Speaker 5: They will.
Speaker 3: That's a good idea for next time. Thank you.
Speaker 1: The Elvista Ran after party m