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Speaker 1: Put your hands together, and we're going to stop and

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Speaker 1: part I'm ready to party the Elvis DA Ran after party.

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Speaker 2: Andy, I'm back.

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Speaker 3: Yeah, I'm back.

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Speaker 4: And you should really wash that shirt.

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Speaker 5: Bro yea all the time.

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Speaker 6: I just.

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Speaker 3: You should also clean your shirt, and you should clean

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Speaker 3: you should clean yours.

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Speaker 2: We should wash our shirts. Three days old. Lord, what

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Speaker 2: were we going to talk about the other day?

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Speaker 3: Something that everyone pretends to understand but probably doesn't. And

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Speaker 3: Gandhi had and.

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Speaker 2: You said it was a long story.

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Speaker 5: It's kind of a long story, but it's more of

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Speaker 5: a I don't trust it type of system. The ratings

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Speaker 5: for ride shares, I no longer trust them.

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Speaker 2: Explain.

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Speaker 5: So I get a message the other day that says, hello,

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Speaker 5: one of your drivers mentioned feeling uncomfortable with a conversation

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Speaker 5: during your ride. We're sharing this feedback with you because

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Speaker 5: we want everyone to feel safe and comfortable while using

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Speaker 5: y app. Our community guidelines do not allow disrespectful language.

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Speaker 5: We encourage you to keep conversation casual unfriendly. As a reminder,

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Speaker 5: not following these guidelines may result to you losing access

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Speaker 5: to your account. And then I lost access to my

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Speaker 5: account for the day, and I said, wait, what this

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Speaker 5: has never happened. I didn't even have any conversation that

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Speaker 5: would have been flagged not to be a dick. But

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Speaker 5: I don't even talk to drivers unless they talk to me.

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Speaker 5: If they talk to me, cool, we're gonna have a conversation.

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Speaker 5: But I let them be on the phone, listen to

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Speaker 5: the music, whatever it is. I don't care. I'm certainly

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Speaker 5: not having a weird conversation in the back of the car.

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Speaker 5: So I was like, this is weird. It wouldn't let

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Speaker 5: me report for feedback or anything. It just sent me

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Speaker 5: the message in and it temporarily suspended me. And I

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Speaker 5: was like, absolutely the f not. So I called. I'm

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Speaker 5: on the phone with them. They're telling me, sorry, we

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Speaker 5: can't give you any information because all of this is

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Speaker 5: reported anonymously to protect you and to protect the driver.

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Speaker 5: And I said time out on that one, because anybody

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Speaker 5: could just report me if they didn't like a tip,

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Speaker 5: if they didn't like my face, if they listened to

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Speaker 5: the show and they don't like the show. You are

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Speaker 5: just telling me that you accept this hook line and

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Speaker 5: sinker no matter what they say, and it's gonna flag

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Speaker 5: me to the point that now you're gonna suspend my account,

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Speaker 5: and you're not gonna tell me what happened, what if,

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Speaker 5: in fact something did happen. And it was a very

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Speaker 5: inane conversation, like they loved dogs and I said I

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Speaker 5: like cats, and something rubbed them the wrong way, like

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Speaker 5: shouldn't you have some sort of recar.

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Speaker 2: Absolutely they can't.

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Speaker 5: You shouldn't just be allowed to dg someone with no

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Speaker 5: reference to them, like what happened here?

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Speaker 2: If you did it in the to the driver exactly

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Speaker 2: my mom.

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Speaker 5: So I called them. Who knew you could call, but

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Speaker 5: I call them and I was like, someone explained to me,

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Speaker 5: and they're going through this. Forty five minutes later, I

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Speaker 5: finally get a supervisor and they were like, well, it

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Speaker 5: looks as though did you get into some sort of

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Speaker 5: verbal altercation altercation with your driver today? And I was like,

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Speaker 5: that is such a great question because I wasn't even

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Speaker 5: in a car today. I didn't even take a ride today.

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Speaker 5: Was it reported for or a ride today? They said, yes,

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Speaker 5: the ride was today. I'm like, And by the way,

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Speaker 5: I called my dad and my boyfriend first, because I

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Speaker 5: was like, did any of you do something like this?

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Speaker 6: Because right I think that da that would be him.

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Speaker 2: You ever do something like that.

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Speaker 5: So they said it was reported that I got into

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Speaker 5: a fight with my drivers that day, and I was like,

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Speaker 5: I wasn't even in a car that day, and shouldn't

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Speaker 5: your own software tell you something like that before you

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Speaker 5: ding me probably impact my rating pretty seriously and then

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Speaker 5: suspend my account. Scary had to call me a car

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Speaker 5: Yeah I did crazy. This is insane, Yeah, rib I

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Speaker 5: think it's I think the anonymous reporting on both sides

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Speaker 5: is nuts.

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Speaker 2: You shouldn't well the fact that if this is a

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Speaker 2: court of law, which it obviously isn't, you should be

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Speaker 2: presented with the evidence that the other side had. Yeah,

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Speaker 2: for sure, So whatever conversation, I need proof of this

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Speaker 2: conversation because anybody could say anything, and.

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Speaker 6: Before they suspend you or whatever, they should do an

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Speaker 6: active investigation.

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Speaker 5: Right exactly, not just send me a message and then

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Speaker 5: be like you can't bond, good luck and now you

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Speaker 5: don't get access to it.

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Speaker 6: I was like, I always think of this when I

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Speaker 6: see how's my driving on the back of people's cars,

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Speaker 6: call whatever whatever, And I always think, how does this

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Speaker 6: stop people from thinking they're funny and calling and saying,

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Speaker 6: you know, this truck was driving crazy? On the this

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Speaker 6: is their license.

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Speaker 4: No, that's why half of them are scratched off all

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Speaker 4: the time.

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Speaker 2: Yeah, do you see the phone taps on that? Like,

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Speaker 2: I don't know if you ever did, like you call

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Speaker 2: up that one of the numbers of how's the driver?

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Speaker 2: Oh my god, k L for seven.

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Speaker 1: One is just all over the one.

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Speaker 3: Yeah.

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Speaker 4: Yeah, and that's terrible.

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Speaker 2: Yeah, it's one sided.

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Speaker 5: Hate it.

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Speaker 4: How do we fix this?

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Speaker 5: So I don't know how we fix it, but know

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Speaker 5: that you can call and you can be like, no,

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Speaker 5: I'm not going to let this go, which I know

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Speaker 5: you said sometimes a dog with a bone. I was like,

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Speaker 5: oh no, this is happening.

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Speaker 2: Because you waited on hold for forty five minutes to

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Speaker 2: speak to somebody, you actually solved your own problem.

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Speaker 5: I told my story to four different people, and.

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Speaker 6: I was like, good for you.

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Speaker 3: I feel it's the same thing with the meal delivery

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Speaker 3: services too. When you're like when you delivered came late,

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Speaker 3: they're like, oh, sorry, we can't know if it was

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Speaker 3: delivered later or not. If I'm I don't by the.

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Speaker 4: Way, two hours late the other day, we need one

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Speaker 4: hundred dollars gift card to make that to make us whole.

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Speaker 3: I hate that it's the stupid chatbot.

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Speaker 4: We can get you get past them, Get past them.

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Speaker 6: How do you do that when you're doing like a

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Speaker 6: door dash or something like that.

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Speaker 4: How do they have they have customer shows.

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Speaker 5: You can say like I need an agent.

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Speaker 6: Caneah, no, I justly take the ten dollars credit and

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Speaker 6: I'm like, okay, ten dollars is more.

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Speaker 4: More than ten dollars.

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Speaker 2: So I have an issue right now with a provider

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Speaker 2: not to be named, and I have been dealing with

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Speaker 2: this for the last three months. I canceled the service

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Speaker 2: four months ago. I have been billed every month for

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Speaker 2: this service and they refused. They're like, oh, I'm sorry

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Speaker 2: this account because there's an issue with setting up the account.

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Speaker 2: They can't access the correct account, so I keep getting

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Speaker 2: billed for it. I'm like, can you please transfer me

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Speaker 2: to some but and then, because I'm so, I think

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Speaker 2: there's some sort of meter on the phone on their

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Speaker 2: end that they tell how irate you are when you

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Speaker 2: reach a certain level of anger, I just hang up

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Speaker 2: on you because every time I will get I'm like, please,

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Speaker 2: I need to speak to your shop, and then it

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Speaker 2: just goes dead.

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Speaker 4: I used to do that when I when I was

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Speaker 4: a customer service rep. I would accidentally hang up on people, Yeah,

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Speaker 4: when they got angry.

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Speaker 2: It's the last four times I've called. They keep billing

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Speaker 2: me and I keep disputing the charges, and then they'll

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Speaker 2: build me extra plus a fee because I reverse the

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Speaker 2: charge and I call and I'm I just need to

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Speaker 2: speak to somebody that can help me out, and they

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Speaker 2: just hang up on me. And I'm just so frustrating.

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Speaker 5: See, and then you show up at their office one

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Speaker 5: day and they're gonna be like ass talker.

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Speaker 2: Yes, and the guy and I was, you know, very

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Speaker 2: polite to the guy and he's like, I'm sorry, we

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Speaker 2: can't solve this. Here, here's another number you can call.

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Speaker 2: And it was just like another number that got me

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Speaker 2: to the same person. Oh God, I just they've I think,

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Speaker 2: here's my theory. They have made it so difficult for

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Speaker 2: you to complain, ye that they're trying to keep you

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Speaker 2: from complaint.

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Speaker 6: Yeah, you know.

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Speaker 4: The good way to complain now is Instagram, though, if

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Speaker 4: you send direct messages. Because I had a healthcare company

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Speaker 4: that apparently I had three outstanding bills, I had no

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Speaker 4: idea because they opted me into paperless billing without me

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Speaker 4: knowing and they all went to spam. I had no

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Speaker 4: freaking idea, and all of a sudden, I get a

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Speaker 4: letter from Collections and I'm like, what the.

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Speaker 2: Hell is going on?

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Speaker 4: So I contacted this health company and I sent it

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Speaker 4: to them a direct message on Instagram and they immediately

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Speaker 4: got back in touch with me, and they escalated it

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Speaker 4: and they called me and they said, We're so sorry,

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Speaker 4: We're going to remove it from collections and never should

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Speaker 4: have happened. And now I'm back to paper billing, baby,

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Speaker 4: because I'm old.

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Speaker 5: So public shaming, that's what has come to. You have

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Speaker 5: to publicly shame someone instead of just getting their informations.

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Speaker 2: So you know a lot of companies, you know insert

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Speaker 2: you know, blank dot com. Whatever the email address formula

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Speaker 2: is for us, it's like I heard media. If you

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Speaker 2: can figure out the formula and find the CEO or

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Speaker 2: president's email address, email them your complaints because I have

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Speaker 2: done that before. You just figure out if it's you know,

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Speaker 2: Frank Smith at blank dot com, email them say I've

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Speaker 2: tried repeatedly to get this issue corrected. And because they

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Speaker 2: will get that email, as we have seen without our

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Speaker 2: company will send it to somebody that fixes your problem.

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Speaker 2: So that's a little tip for you.

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Speaker 3: If you threaten the BBB, the Better Business Else that too. Yep,

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Speaker 3: it does help all of a sudden. It's just like, huh,

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Speaker 3: we don't want to get reported to the Better Business Bureau.

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Speaker 3: That's not good. We have a rating. I mean, I

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Speaker 3: don't know what the rating does. It's basically Yelp for businesses,

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Speaker 3: but it's.

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Speaker 2: Some businesses are so bad they're like whatever, yeah.

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Speaker 3: Pretty much.

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Speaker 6: So true.

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Speaker 3: You're right. It's like when you're on Seamless or one

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Speaker 3: of those delivery apps and you're like, well, it has

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Speaker 3: a three point two they have two for one special,

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Speaker 3: could it be.

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Speaker 2: I'm sorry you're going through that.

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Speaker 5: Well I'm no longer because your girl stuck it out. Yeah,

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Speaker 5: I'm okay, sat No, not to my satisfaction, because in

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Speaker 5: a dream world, you know, to scaries point, I would

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Speaker 5: have gotten some free dessert there and some capacity for

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Speaker 5: all the time that I wasted having to fight out

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Speaker 5: the fact that I wasn't one hundred dollars in credit. No,

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Speaker 5: I got your.

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Speaker 2: Go to with everything.

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Speaker 3: Now you only one hundred dollars credit.

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Speaker 5: This, Yeah I should have I should have escalated it,

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Speaker 5: but that's fine. I just wanted my access. I will drive.

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Speaker 5: That's like all I rely on is ride services.

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Speaker 2: So sometimes breaking even as a win, right scary?

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Speaker 4: This is true even if not even Yeah, but in this.

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Speaker 2: Day and age, sometimes even as a win, I should

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Speaker 2: have charged on my hour rate.

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Speaker 5: They will.

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Speaker 3: That's a good idea for next time. Thank you.

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Speaker 1: The Elvista Ran after party m