1 00:00:00,040 --> 00:00:09,840 Speaker 1: He's another jubilant on the twenties. I grooming. This is Angela. 2 00:00:09,960 --> 00:00:12,559 Speaker 1: How can I help you? Yes, Hello, my name is 3 00:00:12,560 --> 00:00:15,760 Speaker 1: Sebastian Giles, and I demand to speak to the owner. Please. 4 00:00:16,440 --> 00:00:18,599 Speaker 1: This is the owner. How can I? Oh, oh, it 5 00:00:18,760 --> 00:00:24,480 Speaker 1: is hello, pleasure to make your acquaintance sort of. Uh yeah, 6 00:00:24,480 --> 00:00:28,520 Speaker 1: how can I help you? Well, my former assistant, Cary, 7 00:00:28,720 --> 00:00:31,440 Speaker 1: was in your establishment the other day and she brought 8 00:00:31,480 --> 00:00:35,560 Speaker 1: my dog Mitzy in for a quick trim. Okay, h 9 00:00:36,159 --> 00:00:38,920 Speaker 1: do you know what what data this week? And I'm 10 00:00:38,960 --> 00:00:42,720 Speaker 1: hoping that you noticed I said former assistant, because she's 11 00:00:42,720 --> 00:00:45,879 Speaker 1: been fired for trusting your business to do its job correctly. 12 00:00:47,440 --> 00:00:53,559 Speaker 1: Ah that's oh, I'm really sorry about that. Well, imagine me, 13 00:00:53,720 --> 00:00:55,880 Speaker 1: all right, I've got a lot of stress, a lot 14 00:00:55,960 --> 00:00:58,640 Speaker 1: of things to worry about, and my assistant comes back 15 00:00:58,640 --> 00:01:01,680 Speaker 1: to me with my dog, Mitzi, who I can't recognize, 16 00:01:01,760 --> 00:01:12,399 Speaker 1: and I nearly fainted. I am really sorry. We can oh, okay, 17 00:01:12,520 --> 00:01:16,480 Speaker 1: I find that very hard to believe. Mitzi's haircut was abominable. 18 00:01:16,680 --> 00:01:20,880 Speaker 1: And I don't throw words around like that from nothing, sir. 19 00:01:21,040 --> 00:01:25,200 Speaker 1: I don't blame you. I expect great service when I 20 00:01:25,240 --> 00:01:29,959 Speaker 1: go somewhere, too, and we definitely let me stop you there, 21 00:01:30,040 --> 00:01:32,920 Speaker 1: Let me stop you there for a second. Okay. I 22 00:01:32,959 --> 00:01:35,200 Speaker 1: know you demand great service when you go somewhere, but 23 00:01:35,280 --> 00:01:37,280 Speaker 1: I don't think the places that you go are quite 24 00:01:37,319 --> 00:01:44,160 Speaker 1: the caliber of the places that I go. I don't 25 00:01:44,319 --> 00:01:51,480 Speaker 1: and I don't receive poor service. Well, we definitely don't 26 00:01:51,520 --> 00:01:55,440 Speaker 1: offer poor service. Pardon me? Pardon me? Did I detect 27 00:01:55,440 --> 00:02:00,920 Speaker 1: a laugh? I'm not laughing because I find this whole 28 00:02:00,960 --> 00:02:05,920 Speaker 1: situation funny, because customer service is my Okay, Well, then 29 00:02:06,000 --> 00:02:08,160 Speaker 1: then why don't you explain to me what the laugh 30 00:02:08,320 --> 00:02:11,720 Speaker 1: was for? Because this is not a laughing matter. I 31 00:02:11,760 --> 00:02:15,400 Speaker 1: was so disgusted at my dog Mitzi's haircut. I fired 32 00:02:15,400 --> 00:02:18,200 Speaker 1: my assistant, and then I fired her assistant. I don't 33 00:02:18,200 --> 00:02:20,880 Speaker 1: think you realize something. Two people are now jobless because 34 00:02:20,880 --> 00:02:27,320 Speaker 1: of your cup. Two people are are now not employed 35 00:02:27,400 --> 00:02:31,280 Speaker 1: because you must be of a boss. It's pardon me, 36 00:02:32,639 --> 00:02:36,720 Speaker 1: excuse me? How dare you? How dare you use that 37 00:02:36,800 --> 00:02:39,800 Speaker 1: language with me? You are that you use your first 38 00:02:39,880 --> 00:02:43,000 Speaker 1: with me. I don't think you have any idea. I 39 00:02:43,000 --> 00:02:45,160 Speaker 1: don't think you have any idea who you're speaking to. 40 00:02:45,280 --> 00:02:48,880 Speaker 1: One the customer is always right, and two it has 41 00:02:48,919 --> 00:02:52,320 Speaker 1: become clear to me that you obviously have no idea 42 00:02:52,360 --> 00:02:56,160 Speaker 1: who I am. No, I it's become clear. It's you 43 00:02:56,280 --> 00:02:58,480 Speaker 1: become clear to you that I don't give a who 44 00:02:58,520 --> 00:03:01,920 Speaker 1: you are. How dare you all you're talking? You're just 45 00:03:02,000 --> 00:03:04,880 Speaker 1: insulting me over and over again. You can't talk to 46 00:03:04,919 --> 00:03:06,840 Speaker 1: people like that. Well, I'm not talking to a person, 47 00:03:06,880 --> 00:03:11,320 Speaker 1: am I listen to a business owner? Okay? Well I'm 48 00:03:11,320 --> 00:03:15,120 Speaker 1: an owner of many businesses. Okay, that's great, and you 49 00:03:15,160 --> 00:03:18,400 Speaker 1: can take your business somewhere else. You shan't talk to 50 00:03:18,440 --> 00:03:21,120 Speaker 1: a person of my caliber the way that you're talking 51 00:03:21,160 --> 00:03:24,400 Speaker 1: to me. So you will fall in line. You will 52 00:03:24,480 --> 00:03:30,040 Speaker 1: fall in line and respect me, fall in line and 53 00:03:30,080 --> 00:03:32,760 Speaker 1: respect you. Yes, you will fall in line. You will 54 00:03:32,800 --> 00:03:35,760 Speaker 1: fall in line like you should, and you will respect me. 55 00:03:36,200 --> 00:03:40,640 Speaker 1: You obviously have allotted issues and business I do. I 56 00:03:40,720 --> 00:03:44,000 Speaker 1: do have many issues, and my biggest issue right now 57 00:03:44,120 --> 00:03:47,440 Speaker 1: is you and you're incompetence. Yeah, and so you know what, 58 00:03:47,600 --> 00:03:50,360 Speaker 1: let's just stop this conversation right now because nothing what's 59 00:03:50,360 --> 00:03:53,400 Speaker 1: going to Actually, let's move this conversation along to somewhere different. 60 00:03:53,440 --> 00:03:56,320 Speaker 1: How much for your poor excuse for a business? No, 61 00:03:56,760 --> 00:03:59,320 Speaker 1: you know, I'm not interested in selling like I want 62 00:03:59,320 --> 00:04:03,120 Speaker 1: to buy your business. Well, and then, because I'm not selling, 63 00:04:03,240 --> 00:04:05,200 Speaker 1: I want to buy your business and then burn it 64 00:04:05,240 --> 00:04:08,000 Speaker 1: to the ground. You know what. That's a threat that 65 00:04:08,080 --> 00:04:10,400 Speaker 1: you just made me over the telephone. Oh no, not 66 00:04:10,840 --> 00:04:12,600 Speaker 1: if it's made to me over the telephone, not if 67 00:04:12,600 --> 00:04:15,040 Speaker 1: it's my business. You just said you wanted to burn 68 00:04:15,360 --> 00:04:18,760 Speaker 1: my building down, I said, after I buy it. One 69 00:04:18,839 --> 00:04:23,800 Speaker 1: million dollars. No, I'm quite serious. Believable, one million, you 70 00:04:23,800 --> 00:04:26,920 Speaker 1: know what, I'm quite serious. Did you not hear the number? Hello? Hello? 71 00:04:27,080 --> 00:04:29,320 Speaker 1: I know that you probably don't know. Hello, I don't 72 00:04:29,600 --> 00:04:33,320 Speaker 1: I know that you probably you heard me. Have no 73 00:04:33,480 --> 00:04:36,400 Speaker 1: concept of what a million dollars is? Okay, and you 74 00:04:36,560 --> 00:04:38,599 Speaker 1: and you have no concept of what it's like to 75 00:04:38,640 --> 00:04:41,480 Speaker 1: be a human being. Isn't doing a physics? And I 76 00:04:41,480 --> 00:04:46,279 Speaker 1: employ four people, oh dear you, Oh okay, multiply that 77 00:04:46,320 --> 00:04:48,880 Speaker 1: by a hundred, and that's how many I employ. One 78 00:04:48,960 --> 00:04:51,359 Speaker 1: million dollars. I'm glad that you goggle up the world. 79 00:04:51,440 --> 00:04:53,919 Speaker 1: That's that's fantastic. That's awesome for you. But that's not 80 00:04:54,000 --> 00:04:56,600 Speaker 1: the way I do my one million dollars. Talking about 81 00:04:56,680 --> 00:04:58,960 Speaker 1: one million dollars could change your life for me. I 82 00:04:59,080 --> 00:05:01,279 Speaker 1: take one less veg case in a year. You don't 83 00:05:01,360 --> 00:05:04,160 Speaker 1: know me, you'll know me. You don't know my family, 84 00:05:04,640 --> 00:05:08,760 Speaker 1: you don't know well. I know your friend Alexa quite well. 85 00:05:09,360 --> 00:05:10,920 Speaker 1: I know her very well. As a matter of fact, 86 00:05:10,920 --> 00:05:13,719 Speaker 1: your friend Alexa, I know her and she would never 87 00:05:13,800 --> 00:05:18,080 Speaker 1: treat me this way. What I said, I know your 88 00:05:18,120 --> 00:05:21,800 Speaker 1: friend Alexa very well, and she would never scoff at 89 00:05:21,839 --> 00:05:24,440 Speaker 1: me the way you've scoffed in my face. How do 90 00:05:24,520 --> 00:05:27,120 Speaker 1: you know Alexa? Oh, that's because she asked me to 91 00:05:27,200 --> 00:05:31,120 Speaker 1: prank phone call you, and so I obliged. Imagine that 92 00:05:32,720 --> 00:05:35,680 Speaker 1: it was quite fun. Yes, yes, that was fun, wasn't it. 93 00:05:36,240 --> 00:05:38,719 Speaker 1: What are you talking about? I'm talking about the little 94 00:05:38,720 --> 00:05:41,640 Speaker 1: exchange we just had, sort of like pugilists going in 95 00:05:41,680 --> 00:05:45,080 Speaker 1: the ring. Huh. Do you know my friend Alexa? It 96 00:05:45,160 --> 00:05:46,919 Speaker 1: was sort of like a heavyweight battle. You and I 97 00:05:46,920 --> 00:05:51,200 Speaker 1: are sparring back and forth. Well played. I am really 98 00:05:51,240 --> 00:05:54,119 Speaker 1: confused right now. I don't I don't have any idea 99 00:05:54,160 --> 00:05:56,440 Speaker 1: what the hell is happening. Oh, this is actually Jewel 100 00:05:56,480 --> 00:05:58,160 Speaker 1: from Brook and Jewel in the Morning doing a phone 101 00:05:58,160 --> 00:06:00,719 Speaker 1: tap on you. It's a joke. Your friend Alexa set 102 00:06:00,720 --> 00:06:05,279 Speaker 1: you up. Oh my god. She eveled us, saying that 103 00:06:05,360 --> 00:06:10,320 Speaker 1: sometimes you have annoying customers. I figured I would. I'm sorry, 104 00:06:10,320 --> 00:06:12,880 Speaker 1: I'm about the choke. You didn't sound too shocked with 105 00:06:12,920 --> 00:06:17,479 Speaker 1: that phone call, Actually no, I just thought you were crazy. 106 00:06:19,040 --> 00:06:22,120 Speaker 1: Wake up every morning with Jewel Phone tapps weekday mornings 107 00:06:22,120 --> 00:06:25,080 Speaker 1: on the twenties, Holy On Moving ninety two point five