1 00:00:00,080 --> 00:00:08,639 Speaker 1: Standardy alerts are approaching range ro and are you the customer? 2 00:00:08,840 --> 00:00:12,200 Speaker 1: Are you the vehicle owner fully capable of dealing with 3 00:00:12,240 --> 00:00:15,520 Speaker 1: repairing the vehicle? Don't be too proud of this technological 4 00:00:15,680 --> 00:00:19,680 Speaker 1: terror you've constructed, the Car Doctor. If the vehicle is maintained, 5 00:00:19,800 --> 00:00:22,400 Speaker 1: it's not going to have a problem, because maintenance is 6 00:00:22,440 --> 00:00:24,919 Speaker 1: the best defense against problem. But when you do have 7 00:00:24,960 --> 00:00:28,760 Speaker 1: a problem and the manufacturer extends their hand and says, hey, 8 00:00:28,880 --> 00:00:31,159 Speaker 1: we're gonna take care of it, you've got to be 9 00:00:31,200 --> 00:00:33,680 Speaker 1: open to that. I got a bad feeling about this. 10 00:00:34,000 --> 00:00:37,640 Speaker 1: Welcome to the radio home of Ron Andanian the Car Doctor. 11 00:00:37,920 --> 00:00:42,120 Speaker 1: Since this is where car owners the world overturned to 12 00:00:42,520 --> 00:00:46,760 Speaker 1: for their definitive opinion on automotive repair. If your mechanics 13 00:00:46,800 --> 00:00:49,400 Speaker 1: giving you a busy signal, pick up the phone and 14 00:00:49,440 --> 00:00:52,720 Speaker 1: call in. The garage doors are open, but I am 15 00:00:52,760 --> 00:00:56,440 Speaker 1: here to take your calls at eight five six. And 16 00:00:56,520 --> 00:01:07,000 Speaker 1: now why you stuck up half it in sup looking running? Hey, 17 00:01:07,000 --> 00:01:09,600 Speaker 1: welcome Ron, Any of the car Doctor here five five 18 00:01:10,319 --> 00:01:12,720 Speaker 1: zero nine zero the phone, nobody, get in and talk 19 00:01:12,760 --> 00:01:14,840 Speaker 1: to the Car Doctor. Car Doctor show dot com is 20 00:01:14,880 --> 00:01:18,080 Speaker 1: the website tune in dot com, I heeart dot com iTunes, 21 00:01:18,160 --> 00:01:20,280 Speaker 1: dot com if it's got a dot com and it's 22 00:01:20,319 --> 00:01:22,959 Speaker 1: somehow attached to media, the Car Doctors using it because 23 00:01:23,000 --> 00:01:24,960 Speaker 1: we want to be able to get you podcasts and 24 00:01:25,000 --> 00:01:26,960 Speaker 1: an affiliate list of this radio show to tell you 25 00:01:26,959 --> 00:01:28,800 Speaker 1: where we're at and how you can find us and 26 00:01:28,800 --> 00:01:31,320 Speaker 1: how we can talk to you and solve your car problem, 27 00:01:31,360 --> 00:01:34,279 Speaker 1: because that's what this Car Doctor radio show is all about. 28 00:01:35,240 --> 00:01:38,679 Speaker 1: Let's talk a little bit about repairing cars this hour 29 00:01:38,720 --> 00:01:40,360 Speaker 1: as we kick off this hour of the Car Doctor, 30 00:01:40,360 --> 00:01:43,240 Speaker 1: and talk a little bit about the wrong way to go. 31 00:01:43,840 --> 00:01:46,679 Speaker 1: You know, I think about life lessons in order repair. 32 00:01:46,720 --> 00:01:48,960 Speaker 1: And I said to one of my kids the other 33 00:01:49,000 --> 00:01:52,160 Speaker 1: day we were talking about something a friend of theirs 34 00:01:52,200 --> 00:01:54,400 Speaker 1: was going through, and I said, where can't you go? 35 00:01:54,640 --> 00:01:56,559 Speaker 1: Where can't you make a wrong turn? And they said 36 00:01:56,560 --> 00:01:58,440 Speaker 1: down right Street? Because I said that to my kids 37 00:01:58,480 --> 00:02:01,360 Speaker 1: for years, you can't can't make a wrong turn down 38 00:02:01,440 --> 00:02:06,600 Speaker 1: right street. And sometimes repair shops make wrong turns because 39 00:02:06,600 --> 00:02:11,480 Speaker 1: they missed right Street. A new soon to be customer 40 00:02:11,800 --> 00:02:14,040 Speaker 1: came into the shop at our Automotive this week with 41 00:02:14,080 --> 00:02:18,160 Speaker 1: an old Ford Toyota and the concern was that the 42 00:02:18,200 --> 00:02:20,720 Speaker 1: check engine light was on. She was setting an evaporative 43 00:02:20,720 --> 00:02:25,520 Speaker 1: emissions fault code at P zero four four two, and 44 00:02:25,600 --> 00:02:27,680 Speaker 1: not that that is a tough code to fix. It 45 00:02:27,720 --> 00:02:31,400 Speaker 1: takes some diagnosis, it takes some repair, and the dealership 46 00:02:31,440 --> 00:02:34,359 Speaker 1: that was working on it attempted to do the right thing. 47 00:02:34,840 --> 00:02:38,000 Speaker 1: They did, the diagnosis came up with that it could 48 00:02:38,000 --> 00:02:40,519 Speaker 1: be a gas cap, put a gas cap on the car, 49 00:02:41,440 --> 00:02:47,040 Speaker 1: and then proceeded to sell her everything else she needed, breaks, tires, 50 00:02:47,800 --> 00:02:51,000 Speaker 1: alf cover gasket. I think some suspension workers on the 51 00:02:51,000 --> 00:02:54,640 Speaker 1: ticket all told she was into the vehicle, this hundred 52 00:02:54,639 --> 00:03:01,280 Speaker 1: and forty thousand mile ten year old vehicle for about now. 53 00:03:02,040 --> 00:03:04,520 Speaker 1: The car needs it, and I'm not disputing that it 54 00:03:04,560 --> 00:03:07,000 Speaker 1: did or didn't. I'm going on the assumption that it did, 55 00:03:07,000 --> 00:03:11,520 Speaker 1: and that wasn't her dispute. Her dispute was. After spending 56 00:03:11,520 --> 00:03:17,200 Speaker 1: close to four grand and the vehicles fixed, two days later, 57 00:03:17,200 --> 00:03:19,600 Speaker 1: the check enginelight pops on again. So she goes back 58 00:03:19,600 --> 00:03:21,799 Speaker 1: again and goes through the rigular roll and pays for 59 00:03:21,840 --> 00:03:27,000 Speaker 1: an additional diagnosis, and they try another gas cap. And 60 00:03:27,040 --> 00:03:29,280 Speaker 1: I'm just thinking about this, and I'm listening to this story, 61 00:03:29,280 --> 00:03:32,520 Speaker 1: and I'm thinking, not only not only have we lost 62 00:03:32,639 --> 00:03:34,920 Speaker 1: right street, We're going down the one way street, the 63 00:03:34,920 --> 00:03:38,839 Speaker 1: wrong way. We're just totally in the dark. She ended 64 00:03:38,880 --> 00:03:41,880 Speaker 1: up on my doorstep and we had a convert candid conversation. 65 00:03:41,960 --> 00:03:45,880 Speaker 1: Nice lady Anne, and I explained to her. I said, listen, 66 00:03:46,120 --> 00:03:48,280 Speaker 1: I know this dealership. There are a good bunch of guys. 67 00:03:48,760 --> 00:03:52,160 Speaker 1: I think somebody's in the wrong loop here and they're 68 00:03:52,200 --> 00:03:56,760 Speaker 1: just missing some of the basics because they went down 69 00:03:56,800 --> 00:03:59,280 Speaker 1: the path of no return. They went down the path 70 00:03:59,400 --> 00:04:02,160 Speaker 1: of sell everything on the car that it needs before 71 00:04:02,240 --> 00:04:04,920 Speaker 1: we make sure the car is fixed. Because the rule is, 72 00:04:05,360 --> 00:04:08,240 Speaker 1: if a car legitimately needs it, sell it, fix it, 73 00:04:08,360 --> 00:04:12,200 Speaker 1: keep the car safe, but until you address the customer concern, 74 00:04:12,480 --> 00:04:16,720 Speaker 1: don't sell anything extra because if that check engine light 75 00:04:16,760 --> 00:04:19,440 Speaker 1: turns into something that's very cost prohibitive and it ends 76 00:04:19,480 --> 00:04:22,880 Speaker 1: up having to be where the vehicles replaced. They've now 77 00:04:22,920 --> 00:04:27,239 Speaker 1: spent three thousand extra dollars for conversations take on something 78 00:04:27,279 --> 00:04:29,840 Speaker 1: that could have been used. The money could have been 79 00:04:29,880 --> 00:04:32,040 Speaker 1: used towards the purchase in the replacement of the second car, 80 00:04:32,200 --> 00:04:36,360 Speaker 1: the next car. In the end, the dealership stepped up. 81 00:04:37,000 --> 00:04:39,719 Speaker 1: I contacted the parts and service manager that I know 82 00:04:39,760 --> 00:04:41,920 Speaker 1: on a personal basis. As you can imagine, I've got 83 00:04:41,920 --> 00:04:46,120 Speaker 1: more than a few relationships out there, and relationships being 84 00:04:46,160 --> 00:04:49,360 Speaker 1: the name of the game. In business, Mike had his 85 00:04:49,560 --> 00:04:51,920 Speaker 1: counterpart at Toyota Mikes and Charge Alexis. He had his 86 00:04:52,000 --> 00:04:56,880 Speaker 1: counterpart of Toyota email. Talk to the customer the cars 87 00:04:56,920 --> 00:04:59,599 Speaker 1: going back in. They're gonna diagnose it and take a 88 00:04:59,600 --> 00:05:02,400 Speaker 1: look at it and see where what if any mistakes 89 00:05:02,400 --> 00:05:05,400 Speaker 1: were made in the procedure, deal with it corrected. And 90 00:05:05,440 --> 00:05:07,440 Speaker 1: that's all you can ask a repair shop to do. 91 00:05:08,600 --> 00:05:12,080 Speaker 1: But the point of this opening conversation is just something 92 00:05:12,160 --> 00:05:15,520 Speaker 1: to think about. Just look at your thought process and 93 00:05:15,560 --> 00:05:19,239 Speaker 1: maybe consider changing it. Because if you're the repair shop 94 00:05:19,520 --> 00:05:23,400 Speaker 1: and you're selling additional work and you're not convinced that 95 00:05:23,480 --> 00:05:26,680 Speaker 1: the adverse repair is fixed or the main concern is fixed, 96 00:05:27,200 --> 00:05:30,040 Speaker 1: don't sell that additional work unless it's life and death. Hey, 97 00:05:30,040 --> 00:05:32,000 Speaker 1: if it breaks your metal on metal, I get it. 98 00:05:32,480 --> 00:05:34,839 Speaker 1: But if the breaks are you've got three millimeter break 99 00:05:34,880 --> 00:05:38,160 Speaker 1: pad and it will go another three thousand miles. Wait. 100 00:05:38,680 --> 00:05:41,560 Speaker 1: Trust your customer. And I think that's part of it too. 101 00:05:41,720 --> 00:05:44,479 Speaker 1: We live in an environment where everybody's so afraid that 102 00:05:44,560 --> 00:05:46,880 Speaker 1: somebody's gonna wander off to the next one. You know what, 103 00:05:47,000 --> 00:05:49,159 Speaker 1: you want to make sure you keep your customers while 104 00:05:49,279 --> 00:05:52,280 Speaker 1: them with doing the job properly. People will beat a 105 00:05:52,360 --> 00:05:54,640 Speaker 1: path to your door if you build a better mouse trap. 106 00:05:55,040 --> 00:05:56,880 Speaker 1: That's one of the things I've I've learned to live 107 00:05:56,880 --> 00:05:58,520 Speaker 1: by in order repair. It's one of the things I've 108 00:05:58,600 --> 00:06:01,279 Speaker 1: learned to live by in life because is where this 109 00:06:01,320 --> 00:06:05,159 Speaker 1: conversation started. You can't make a wrong turn down right Street. 110 00:06:05,560 --> 00:06:07,839 Speaker 1: And if you're a repair shop, that's something you really 111 00:06:07,839 --> 00:06:10,760 Speaker 1: have to live by, because that's the proper path to repair. 112 00:06:11,160 --> 00:06:13,120 Speaker 1: Hello and welcome Ron and Ady and the car doctor 113 00:06:13,160 --> 00:06:17,200 Speaker 1: here at zero zero zero. We have an interview free 114 00:06:17,200 --> 00:06:20,320 Speaker 1: hour this hour. Let's I see fast. Harry's warming up 115 00:06:20,320 --> 00:06:24,560 Speaker 1: in the vocal box over there, Harry, is your microphone on? Uh? 116 00:06:24,720 --> 00:06:26,320 Speaker 1: Is it? Uh? Yeah, there it is. You're now on 117 00:06:26,360 --> 00:06:29,160 Speaker 1: the air talking to millions of pieces of people nationwide 118 00:06:29,200 --> 00:06:32,680 Speaker 1: across this great country of ours. Why hello, everyone, how's 119 00:06:32,720 --> 00:06:36,880 Speaker 1: the goiter today? Goiter is eighteen pounds down four weeks? Yea, 120 00:06:37,160 --> 00:06:39,240 Speaker 1: how come you're getting fan milk? Can you explain that 121 00:06:39,279 --> 00:06:42,120 Speaker 1: to me? I don't know. I mean they want to 122 00:06:42,120 --> 00:06:44,279 Speaker 1: know about my romance. I know, but did you like 123 00:06:44,520 --> 00:06:46,839 Speaker 1: right out to the three people that you know, and uh, 124 00:06:47,320 --> 00:06:49,520 Speaker 1: you know you've got them, you know, pretending to be friends, 125 00:06:49,600 --> 00:06:56,200 Speaker 1: and the whole world's gonna go there there's bad news 126 00:06:56,200 --> 00:07:00,080 Speaker 1: on the horizon. Yeah, there's bad Yeah, I know for 127 00:07:00,120 --> 00:07:03,599 Speaker 1: a good sign. So it could be it could it 128 00:07:03,600 --> 00:07:05,520 Speaker 1: could even be bad news if if you don't get 129 00:07:05,520 --> 00:07:08,840 Speaker 1: spelt enough by the time bathing suit season rolls around. Well, 130 00:07:08,920 --> 00:07:13,120 Speaker 1: let me tell you something. I'll be I'll be there 131 00:07:13,160 --> 00:07:14,960 Speaker 1: you go. So listen, who do you got for me? 132 00:07:15,000 --> 00:07:17,040 Speaker 1: To kick off this hour of the Car Doctor a 133 00:07:17,240 --> 00:07:20,760 Speaker 1: Ron On Line one, Richard is calling from Wheeling, Virginia. 134 00:07:20,880 --> 00:07:23,880 Speaker 1: He's got a two thousand thirteen Civic with thirty one 135 00:07:23,920 --> 00:07:27,440 Speaker 1: thousand miles. Uh, he's sort of blew up the engine. 136 00:07:27,920 --> 00:07:30,320 Speaker 1: He'll tell you about that, but he wants advice on 137 00:07:30,520 --> 00:07:32,960 Speaker 1: what kind of replacement engine to put in it, and 138 00:07:33,000 --> 00:07:35,880 Speaker 1: why not a Honda engine. He's getting conflicting opinions. Okay, 139 00:07:35,920 --> 00:07:37,560 Speaker 1: let's go talk to him. Let's go kick open the 140 00:07:37,560 --> 00:07:40,120 Speaker 1: Car Doctor garage doors and talk to Richard Willing, West Virginia. 141 00:07:40,120 --> 00:07:42,760 Speaker 1: You're up next. How can I help you? Sir? There 142 00:07:42,800 --> 00:07:50,080 Speaker 1: you go, West Virginia. But yes, sir, oh, well let's yes, sir. 143 00:07:50,160 --> 00:07:53,920 Speaker 1: What's going on. I want to get to what I 144 00:07:54,000 --> 00:07:57,120 Speaker 1: called about. But because I heard you talking about the 145 00:07:57,160 --> 00:08:00,200 Speaker 1: engine light and they're going with your dealer, do not 146 00:08:00,320 --> 00:08:05,640 Speaker 1: have with this sings like? But once a week where 147 00:08:05,680 --> 00:08:10,360 Speaker 1: you get check hire pressure, the light comes on, comes 148 00:08:10,400 --> 00:08:13,320 Speaker 1: on all the time I've been up there. Don't take 149 00:08:13,400 --> 00:08:14,880 Speaker 1: it in the back and do something. I just said, 150 00:08:14,880 --> 00:08:17,480 Speaker 1: Why don't I have to keep coming up there like 151 00:08:17,640 --> 00:08:20,000 Speaker 1: once a week with this check tire pressure. Why does 152 00:08:20,040 --> 00:08:22,880 Speaker 1: the check tire pressure like keep coming on? So you 153 00:08:22,920 --> 00:08:28,120 Speaker 1: don't give me any answers? Yeah, find another dealer. Listen, 154 00:08:28,360 --> 00:08:31,320 Speaker 1: I don't care. I don't care what you're driving. All right, 155 00:08:31,760 --> 00:08:33,600 Speaker 1: you come into you come let me tell you how 156 00:08:33,640 --> 00:08:36,280 Speaker 1: it works. You come into my shop, you're my customer. 157 00:08:36,840 --> 00:08:39,240 Speaker 1: Ron explain this to me. I'll talk to you for 158 00:08:39,280 --> 00:08:42,080 Speaker 1: five minutes. I'll talk to you for five five hours, 159 00:08:42,120 --> 00:08:44,640 Speaker 1: whatever you want. I'll explain to you why we're doing 160 00:08:44,679 --> 00:08:48,160 Speaker 1: what we're doing, because that's part of the process. Chances 161 00:08:48,200 --> 00:08:50,680 Speaker 1: are in this case, well then you know what they're 162 00:08:50,679 --> 00:08:53,880 Speaker 1: doing it wrong, their customer services wrong. Chances are in 163 00:08:53,920 --> 00:08:58,240 Speaker 1: this case, the reason you're getting the light is because 164 00:08:58,280 --> 00:09:02,480 Speaker 1: we're into that time of year, were temperatures vary, entire 165 00:09:02,520 --> 00:09:06,480 Speaker 1: pressure may be set incorrectly, or you've got a tire 166 00:09:06,520 --> 00:09:10,280 Speaker 1: with a slow leak. So my first comment would be 167 00:09:10,760 --> 00:09:12,160 Speaker 1: when we get a car with a check with a 168 00:09:12,200 --> 00:09:14,720 Speaker 1: tire pressure monitoring line, I'm sorry, with a t PMS light, 169 00:09:15,440 --> 00:09:18,319 Speaker 1: where are the tire pressures? If the door placard says 170 00:09:18,440 --> 00:09:21,720 Speaker 1: thirty and it's sixty degrees out, because that's the standard. 171 00:09:21,800 --> 00:09:24,640 Speaker 1: Thirty pounds at sixty degrees is what they're referencing when 172 00:09:24,640 --> 00:09:28,080 Speaker 1: they say cold tire pressure. If that's the case and 173 00:09:28,200 --> 00:09:31,040 Speaker 1: all the tires have thirty pounds in them, then we've 174 00:09:31,040 --> 00:09:34,480 Speaker 1: got an electrical defect. If one tire's got twenty four 175 00:09:34,520 --> 00:09:38,440 Speaker 1: pounds in it, which is fift below the minimum, that's 176 00:09:38,440 --> 00:09:41,000 Speaker 1: why it triggers the light. By the way the statute 177 00:09:41,040 --> 00:09:43,720 Speaker 1: and the speck is written, then I'm gonna say, okay, 178 00:09:43,720 --> 00:09:45,280 Speaker 1: fill it up with their look for leaks. If it 179 00:09:45,320 --> 00:09:48,520 Speaker 1: comes back again in another week, it's losing air. It's 180 00:09:48,559 --> 00:09:51,880 Speaker 1: that simple. This isn't rocket science. You know there's two 181 00:09:51,880 --> 00:09:54,720 Speaker 1: halves to t PMS. Is it an electrical problem? Is 182 00:09:54,720 --> 00:09:57,920 Speaker 1: that the warning system itself, or is there a tire 183 00:09:58,000 --> 00:10:02,439 Speaker 1: that's physically losing air and it behooves me and kind 184 00:10:02,440 --> 00:10:06,240 Speaker 1: of mystifies me why a repair shop, dealership, independent otherwise 185 00:10:06,480 --> 00:10:09,320 Speaker 1: would want to continually add air tottires instead of trying 186 00:10:09,320 --> 00:10:11,720 Speaker 1: to diagnose it or explain to somebody, here are the 187 00:10:11,720 --> 00:10:13,520 Speaker 1: steps so we don't have to see you every week. 188 00:10:14,280 --> 00:10:17,640 Speaker 1: And you know best answer I've got? Does that make 189 00:10:17,760 --> 00:10:20,920 Speaker 1: Does that make sense to you, Richard? Oh? Absolutely, I 190 00:10:21,000 --> 00:10:24,200 Speaker 1: agree with you, because the last time I went in there, 191 00:10:24,840 --> 00:10:27,960 Speaker 1: one of the people in the service area just told me, 192 00:10:28,440 --> 00:10:32,120 Speaker 1: just ignored that keeps coming on. Just ignored. I'm saying, 193 00:10:32,520 --> 00:10:36,040 Speaker 1: just ignored. There's a reason why that is that's coming on? 194 00:10:36,880 --> 00:10:40,600 Speaker 1: Oh yeah, of course, yeah, it's it's And just think 195 00:10:40,760 --> 00:10:42,920 Speaker 1: this is the face of the dealership. This is the 196 00:10:42,960 --> 00:10:44,920 Speaker 1: guy that somebody is seeing in the service department. And 197 00:10:44,920 --> 00:10:47,120 Speaker 1: if I was the owner of the dealership, I would 198 00:10:47,120 --> 00:10:49,880 Speaker 1: probably be choking on my own bile because this is 199 00:10:49,920 --> 00:10:52,320 Speaker 1: the guy who's helping me sell cars and run my business. 200 00:10:52,640 --> 00:10:55,040 Speaker 1: Let's go on to the engine question. What's the engine issue? 201 00:10:56,080 --> 00:10:58,840 Speaker 1: The engine issue? As I go along the road and 202 00:10:58,960 --> 00:11:01,240 Speaker 1: I hit a law that in paying the attempted towards 203 00:11:01,240 --> 00:11:04,360 Speaker 1: this ran over log and the next thing I don't 204 00:11:04,880 --> 00:11:06,760 Speaker 1: by the bottom line, this. We're going to go through 205 00:11:06,800 --> 00:11:09,200 Speaker 1: the whole details of it. But the bottom line asked, 206 00:11:09,559 --> 00:11:14,320 Speaker 1: I'm just going up a hill because I was actually 207 00:11:14,320 --> 00:11:16,120 Speaker 1: going to a restaurant. The next thing you know, I'm 208 00:11:16,120 --> 00:11:19,680 Speaker 1: going up this hill and I see TP whether that 209 00:11:19,760 --> 00:11:22,840 Speaker 1: TP I mess And it looked like a video game. 210 00:11:22,920 --> 00:11:27,320 Speaker 1: All these lights came on and I could swat it 211 00:11:27,320 --> 00:11:30,720 Speaker 1: almost spell like the asine was gonna blow. And when 212 00:11:30,760 --> 00:11:34,680 Speaker 1: I got up to the dealership, uh, they took it 213 00:11:34,720 --> 00:11:36,480 Speaker 1: in there and they found but it was a blow 214 00:11:36,520 --> 00:11:39,400 Speaker 1: that okay, right, sounds it sounds like you ran over 215 00:11:39,480 --> 00:11:41,920 Speaker 1: something and you put you put something through the engine 216 00:11:41,920 --> 00:11:45,920 Speaker 1: oil pan and lost oil pressure. Well they said, went 217 00:11:45,960 --> 00:11:49,160 Speaker 1: through the radiator. Okay, so it overheated. But you damage, 218 00:11:49,200 --> 00:11:52,400 Speaker 1: you physically damage something. So bottom line, you need an engine. 219 00:11:52,440 --> 00:11:56,520 Speaker 1: What's the question? Okay, the question would be the insurance 220 00:11:56,559 --> 00:11:59,360 Speaker 1: company was I SS, Why can't you buy the engine 221 00:11:59,360 --> 00:12:02,559 Speaker 1: from Honda? They said they charged too much. They asked 222 00:12:02,559 --> 00:12:06,680 Speaker 1: me whether whether I wanted to rebuilt a re manufactured. 223 00:12:07,400 --> 00:12:11,240 Speaker 1: I didn't know the difference. Now here's what you want. Well, 224 00:12:11,280 --> 00:12:13,760 Speaker 1: here's here's what you want, Richard. Alright, First of all, 225 00:12:14,080 --> 00:12:16,240 Speaker 1: the first question is I'll tell you what Let me 226 00:12:16,240 --> 00:12:18,160 Speaker 1: pull over and take a pause. I don't want to 227 00:12:18,240 --> 00:12:20,880 Speaker 1: rush this. Stay where you are, Mona eating in the car. Doctor. 228 00:12:20,920 --> 00:12:48,760 Speaker 1: We'll be back right after this. I saw Daddy kissing 229 00:12:49,400 --> 00:12:53,959 Speaker 1: Santa clause. Welcome back the car doctor herey five five 230 00:12:54,400 --> 00:12:57,679 Speaker 1: zero nine zero zero. Let's get back to Richard and wheeling. Richard, 231 00:12:57,679 --> 00:13:03,040 Speaker 1: you're there, sir Richard, Yes, sir, okay. With regard with 232 00:13:02,880 --> 00:13:07,600 Speaker 1: with regard to the engine replacement, the difference between rebuilt 233 00:13:07,640 --> 00:13:10,559 Speaker 1: and re manufactured, The general understanding in the industry is 234 00:13:10,600 --> 00:13:15,240 Speaker 1: a rebuilt engine is repaired for the things that are 235 00:13:15,320 --> 00:13:17,559 Speaker 1: bad with it, so it may not necessarily have all 236 00:13:17,600 --> 00:13:21,640 Speaker 1: the components being replaced or machined. If something is good, 237 00:13:21,640 --> 00:13:24,800 Speaker 1: it's left alone and it's just repaired as needed. Whereas 238 00:13:24,840 --> 00:13:29,120 Speaker 1: a re manufactured engine, the entire thing is disassembled, refreshed, 239 00:13:29,160 --> 00:13:32,480 Speaker 1: all moving parts are replaced, everything is checked respect it 240 00:13:32,600 --> 00:13:35,400 Speaker 1: is a better, greater or a better upbuild. The question 241 00:13:35,480 --> 00:13:38,760 Speaker 1: I've got is what is your insurance company obligated to do. 242 00:13:39,559 --> 00:13:43,240 Speaker 1: I can't speak for West Virginia Insurance or Virginia Insurance 243 00:13:43,280 --> 00:13:45,079 Speaker 1: or anything outside of New Jersey, but I can tell 244 00:13:45,080 --> 00:13:48,120 Speaker 1: you in New Jersey and insurance policy is a contract 245 00:13:48,160 --> 00:13:51,600 Speaker 1: between the holder and the company, and they're obligated to 246 00:13:51,640 --> 00:13:58,000 Speaker 1: restore that vehicle to back to pre accident condition status. 247 00:13:58,080 --> 00:14:01,680 Speaker 1: So the nonsense about we don't want to pay for 248 00:14:01,679 --> 00:14:03,320 Speaker 1: this and we don't want to pay for that on 249 00:14:03,360 --> 00:14:09,480 Speaker 1: a car wouldn't fly here. So if the option becomes 250 00:14:09,520 --> 00:14:11,520 Speaker 1: do I want to buy a rebuilt engine or a 251 00:14:11,600 --> 00:14:14,880 Speaker 1: Junkyard engine versus an engine from the manufacturer, I would 252 00:14:14,920 --> 00:14:17,880 Speaker 1: go right to Honda. But and there's a bud here. 253 00:14:18,559 --> 00:14:22,000 Speaker 1: My concern is there are the guys that we're thinking 254 00:14:22,000 --> 00:14:23,800 Speaker 1: of letting do the engine, the same guys with the 255 00:14:23,800 --> 00:14:26,520 Speaker 1: tire pressure issue that can't explain where they're putting their 256 00:14:26,520 --> 00:14:32,320 Speaker 1: in the tires. Oh, the same people. Guess what, you're 257 00:14:32,360 --> 00:14:34,640 Speaker 1: letting somebody that can't do brain surgery or you can't 258 00:14:34,680 --> 00:14:36,720 Speaker 1: let you can't. You can't let somebody that can tie 259 00:14:36,760 --> 00:14:41,000 Speaker 1: their shoes do brain surgery. And you know if if 260 00:14:41,040 --> 00:14:44,400 Speaker 1: they're that inadequate that they can't explain the simple process. 261 00:14:44,680 --> 00:14:46,640 Speaker 1: Can you imagine if you let them do the engine 262 00:14:46,960 --> 00:14:50,200 Speaker 1: and it needed oil every week, well, just don't worry 263 00:14:50,200 --> 00:14:52,280 Speaker 1: about don't worry about that life, just just keep adding 264 00:14:52,280 --> 00:14:54,400 Speaker 1: oil to it. Can you hear the explanations you're gonna get. 265 00:14:55,880 --> 00:14:58,280 Speaker 1: I didn't like that explanation at all. I'd like to 266 00:14:58,320 --> 00:15:01,920 Speaker 1: said you said you would at least the still right now, 267 00:15:02,520 --> 00:15:10,400 Speaker 1: that pressure, and I don't know if you can't fix, 268 00:15:10,640 --> 00:15:15,320 Speaker 1: if you can't fix simple, you can't fix complicated, and 269 00:15:15,360 --> 00:15:19,400 Speaker 1: in this case, you can't fix stupid. So I would 270 00:15:19,520 --> 00:15:23,560 Speaker 1: just run screaming. I would run screaming from that dealership 271 00:15:24,240 --> 00:15:27,400 Speaker 1: and I would find somebody else to do it, another dealer, 272 00:15:27,800 --> 00:15:30,600 Speaker 1: another source, or I would go to that dealership and 273 00:15:30,640 --> 00:15:33,080 Speaker 1: tell them why you're not doing business with them, because 274 00:15:33,400 --> 00:15:40,400 Speaker 1: they don't instill confidence. A mechanic, independent repair shop, dealer, whatever, 275 00:15:41,120 --> 00:15:45,200 Speaker 1: has to instill confidence because your life is in my hands. 276 00:15:45,440 --> 00:15:47,800 Speaker 1: There's no screwing around when it comes to cars. We 277 00:15:47,880 --> 00:15:50,720 Speaker 1: do something wrong, people die, and that's the bottom line. 278 00:15:50,720 --> 00:15:53,360 Speaker 1: It's it's that serious of a business. In this case, 279 00:15:53,560 --> 00:15:56,480 Speaker 1: they put an engine in. Yeah, we got almost all 280 00:15:56,480 --> 00:15:58,840 Speaker 1: the parts on it, and we got a few left over. 281 00:15:58,840 --> 00:16:01,680 Speaker 1: We're trying to build another car next week. Um, you 282 00:16:01,680 --> 00:16:04,160 Speaker 1: know that doesn't fly, Richard. I'd i'd take a real 283 00:16:04,240 --> 00:16:05,800 Speaker 1: hard look at that. But I would talk to the 284 00:16:05,800 --> 00:16:08,440 Speaker 1: insurance company, what's their obligation, And I would read the 285 00:16:08,480 --> 00:16:11,240 Speaker 1: details of your policy. Tom Merriville, Missouri, How can I 286 00:16:11,280 --> 00:16:15,640 Speaker 1: help you stow? What's going on? Well, I've been having 287 00:16:15,680 --> 00:16:19,360 Speaker 1: a little bit of trouble with my overdrive on my 288 00:16:19,440 --> 00:16:24,520 Speaker 1: F three fifty being intermitten. Every now and then I 289 00:16:24,560 --> 00:16:28,000 Speaker 1: will catch it. Actually, you over god, because I looked 290 00:16:28,000 --> 00:16:32,640 Speaker 1: down at the RPMs and I when I touched the 291 00:16:32,680 --> 00:16:37,080 Speaker 1: button on the shifter, of course it goes out of overdrive, 292 00:16:37,160 --> 00:16:39,160 Speaker 1: and then when I hit it again, it won't go 293 00:16:39,200 --> 00:16:41,880 Speaker 1: back in. And most of the time it's out of overdrive. 294 00:16:42,880 --> 00:16:45,360 Speaker 1: And I just wondered if you had any ideas. Yeah, 295 00:16:45,400 --> 00:16:46,920 Speaker 1: there's a bunch of things I would look at here. 296 00:16:46,960 --> 00:16:49,960 Speaker 1: First thing i'd want to do is, yeah, first thing 297 00:16:49,960 --> 00:16:52,560 Speaker 1: I wanted to look at. First thing I want to 298 00:16:52,560 --> 00:16:55,200 Speaker 1: do is scan it for fault codes. Well, you know, 299 00:16:55,320 --> 00:16:57,680 Speaker 1: like any diagnosis, I always start at the battery, and 300 00:16:57,720 --> 00:17:00,760 Speaker 1: you know, battery clean and tight and good connections, a 301 00:17:00,800 --> 00:17:03,240 Speaker 1: good battery. That being said, if we're into this a 302 00:17:03,240 --> 00:17:05,520 Speaker 1: little deeper, next step is do we have any fault codes. 303 00:17:05,800 --> 00:17:07,760 Speaker 1: There's a couple of common things that will keep this 304 00:17:07,800 --> 00:17:10,520 Speaker 1: out of overdrive. A P zero seven twenty A P 305 00:17:10,720 --> 00:17:14,320 Speaker 1: zero seven twenty two. They've got issues. Does the truck 306 00:17:14,400 --> 00:17:19,040 Speaker 1: feel like it's misfiring at any time? Uh? No, it 307 00:17:19,119 --> 00:17:22,359 Speaker 1: does not. I had originally another problem with it, but 308 00:17:23,800 --> 00:17:25,840 Speaker 1: I had hey in the field tank believe it or not, 309 00:17:28,080 --> 00:17:32,359 Speaker 1: and somebody in it with Okay, they do. They do 310 00:17:32,440 --> 00:17:34,960 Speaker 1: have issues where if if the engine is picking up 311 00:17:35,280 --> 00:17:39,560 Speaker 1: any sort of misfire fault, it will limit overdrive operation. 312 00:17:40,080 --> 00:17:44,520 Speaker 1: That being said, probably the most common fault for no 313 00:17:44,640 --> 00:17:49,080 Speaker 1: overdriving these vehicles is problems with the overdrive wiring harness. 314 00:17:50,200 --> 00:17:54,800 Speaker 1: That there's actually a replacement harness available for these to 315 00:17:54,800 --> 00:17:58,360 Speaker 1: to be replaced and uh, you know that'll do it too. 316 00:17:58,520 --> 00:18:01,160 Speaker 1: That usually though it's tied too. Do you have any 317 00:18:01,200 --> 00:18:07,600 Speaker 1: issues where fuse number forty five fails? Uh? Well, I 318 00:18:07,680 --> 00:18:11,040 Speaker 1: didn't get a schematic with this track, so I uh, 319 00:18:11,920 --> 00:18:14,480 Speaker 1: I've had a huge low or two, but they were 320 00:18:14,920 --> 00:18:18,440 Speaker 1: on the brake for the trailer. Okay, check let's see 321 00:18:18,480 --> 00:18:20,920 Speaker 1: if if you can identify it. See a fuse number 322 00:18:20,960 --> 00:18:23,840 Speaker 1: forty five in the in the central junction box under 323 00:18:23,840 --> 00:18:26,480 Speaker 1: the dash is the one that's failing. If it is, 324 00:18:26,840 --> 00:18:29,960 Speaker 1: take a look at the overdrive wiring harness under the 325 00:18:30,000 --> 00:18:34,119 Speaker 1: steering column covers because that's also common to short against 326 00:18:34,119 --> 00:18:36,760 Speaker 1: the column and creates all sorts of issues with the overdrive. 327 00:18:36,840 --> 00:18:39,360 Speaker 1: But like I said, first place i'd stop is the 328 00:18:39,480 --> 00:18:41,480 Speaker 1: scan tool or is to scan it see if there's 329 00:18:41,520 --> 00:18:43,479 Speaker 1: any fault codes. A bunch of things can come up 330 00:18:43,520 --> 00:18:45,639 Speaker 1: and cause this particular problem. Good luck to you can 331 00:18:45,640 --> 00:18:47,399 Speaker 1: be called back of any more information run anating in 332 00:18:47,400 --> 00:19:00,320 Speaker 1: the car doctor. I'm back right after this. Well, back 333 00:19:00,880 --> 00:19:02,720 Speaker 1: in the car doctor in the driver's seat here talking 334 00:19:02,720 --> 00:19:05,080 Speaker 1: to you about your car problems at five five six 335 00:19:05,160 --> 00:19:07,600 Speaker 1: zero nine zero zero. I should point out that is 336 00:19:07,600 --> 00:19:10,560 Speaker 1: the car Doctor seven phone number. If you are so 337 00:19:10,640 --> 00:19:14,560 Speaker 1: inclined to call eight five five zero zero zero and 338 00:19:14,600 --> 00:19:16,480 Speaker 1: we're not on the air. This radio show is live 339 00:19:16,480 --> 00:19:19,560 Speaker 1: Saturday afternoons two to four pm Eastern time. Leave a 340 00:19:19,560 --> 00:19:22,600 Speaker 1: message fast Harry, our executive producer. We'll call you back 341 00:19:22,640 --> 00:19:23,840 Speaker 1: and put you in que and we can talk to 342 00:19:23,880 --> 00:19:26,679 Speaker 1: you the next live show the following week. Because what 343 00:19:26,800 --> 00:19:28,199 Speaker 1: we really want to do is fixed cars. We want 344 00:19:28,200 --> 00:19:30,440 Speaker 1: to talk to you, the listeners. We appreciate you taking 345 00:19:30,440 --> 00:19:31,639 Speaker 1: the time to be there. We know you have a 346 00:19:31,680 --> 00:19:33,760 Speaker 1: bunch of choices, but what you can do with your 347 00:19:33,800 --> 00:19:36,399 Speaker 1: spare time and you're listening time, and we want to 348 00:19:36,440 --> 00:19:38,240 Speaker 1: be there for you, because that's what this radio show 349 00:19:38,440 --> 00:19:41,880 Speaker 1: is all about. Let's get over to Marty in New Orleans? 350 00:19:42,080 --> 00:19:44,560 Speaker 1: Am I saying that? Right? Marty New Orleans? Is that 351 00:19:45,640 --> 00:19:49,600 Speaker 1: there you go? Right? Sir? Yes, sir you two oh 352 00:19:49,640 --> 00:19:52,760 Speaker 1: one key of sport is understand you've got some AC problems. Yeah, 353 00:19:52,800 --> 00:19:57,560 Speaker 1: the recirculation circuit in the A C circuit seem to 354 00:19:57,920 --> 00:20:01,040 Speaker 1: have gone out. You know, two buttons right next to 355 00:20:01,040 --> 00:20:03,600 Speaker 1: each other, and um um, I guess they didn't common 356 00:20:03,960 --> 00:20:06,520 Speaker 1: something might be a ground something. But well let me 357 00:20:06,520 --> 00:20:09,600 Speaker 1: ask you this. When you when you push the button on, 358 00:20:09,760 --> 00:20:10,720 Speaker 1: like you know, if you want to turn the A 359 00:20:10,800 --> 00:20:14,560 Speaker 1: C on, does the A C actually work? Okay? Works 360 00:20:14,600 --> 00:20:17,760 Speaker 1: on the car but not not right now? Everything went 361 00:20:17,760 --> 00:20:21,080 Speaker 1: out right, So the question right, So the question becomes 362 00:20:21,440 --> 00:20:23,520 Speaker 1: does the air conditioning work in the car? Forget what 363 00:20:23,560 --> 00:20:25,080 Speaker 1: the you know, the l e ds, Whether the l 364 00:20:25,119 --> 00:20:26,360 Speaker 1: e d s are lit or not? If you turn 365 00:20:26,440 --> 00:20:28,120 Speaker 1: the A C and set it to the on position, 366 00:20:28,400 --> 00:20:31,040 Speaker 1: does the A C compressor actually work? Yes or no? Yeah? 367 00:20:30,840 --> 00:20:35,440 Speaker 1: Yeah it works fine? Okay, So your problem is that 368 00:20:35,560 --> 00:20:40,320 Speaker 1: the control knob l e ed doesn't light up. Yeah, 369 00:20:40,400 --> 00:20:44,800 Speaker 1: that's um they see his right? Next, controls right next 370 00:20:44,800 --> 00:20:49,639 Speaker 1: to the air cabin air circulation button. There's two buttons 371 00:20:49,680 --> 00:20:51,440 Speaker 1: together and they both went out. They're both L E 372 00:20:51,560 --> 00:20:56,000 Speaker 1: ED indicated and U. They both just went out. But 373 00:20:56,119 --> 00:20:57,880 Speaker 1: they but so the L E d s are out. 374 00:20:57,920 --> 00:21:02,400 Speaker 1: But the buttons physically work, I don't. I don't think 375 00:21:02,440 --> 00:21:06,280 Speaker 1: they work. Well, you just said the a C works though, yeah, 376 00:21:06,359 --> 00:21:09,480 Speaker 1: but not now I'm saying, I'm tying. I'm saying that 377 00:21:09,560 --> 00:21:11,879 Speaker 1: the a C works on the cars, and you know 378 00:21:12,280 --> 00:21:16,360 Speaker 1: it's functional, but it went out. Okay, let's start let's 379 00:21:16,440 --> 00:21:18,719 Speaker 1: let's start over. Hi, Marty, it's running any of the car? 380 00:21:19,240 --> 00:21:21,600 Speaker 1: Are you all right? This is this is a north 381 00:21:21,640 --> 00:21:24,960 Speaker 1: south thing, isn't it. I can tell um. So if 382 00:21:25,320 --> 00:21:27,520 Speaker 1: you set the controls in the car to on, like 383 00:21:27,640 --> 00:21:30,200 Speaker 1: you want to run the air conditioning, does the air 384 00:21:30,240 --> 00:21:34,919 Speaker 1: conditioning work? Does the car get cold? Not? Right now? Okay, 385 00:21:34,960 --> 00:21:40,040 Speaker 1: so the air conditioning is broken. Well, it's no, I'm saying. 386 00:21:40,840 --> 00:21:44,720 Speaker 1: The cabin recirculation button. Okay, there's a button on there 387 00:21:44,840 --> 00:21:49,320 Speaker 1: that controls the cabin air recirculation outside air right right, 388 00:21:50,280 --> 00:21:55,359 Speaker 1: and that that went out too, Okay, forget forget that, 389 00:21:55,560 --> 00:21:57,520 Speaker 1: Just forget that for a moment. I just want to 390 00:21:57,520 --> 00:21:59,600 Speaker 1: know if you go to turn the air conditioning on, 391 00:21:59,840 --> 00:22:03,360 Speaker 1: the does the air? Does the car get cold? All right? 392 00:22:03,800 --> 00:22:06,880 Speaker 1: So the first problem is the A C compressor does 393 00:22:06,920 --> 00:22:13,480 Speaker 1: not engage. Fair statement, Yeah, okay, happens, nothing happens. Does 394 00:22:13,520 --> 00:22:17,440 Speaker 1: the blower work in any position? All right? Can you change? 395 00:22:17,680 --> 00:22:20,679 Speaker 1: Can you change door position? In other words, if you 396 00:22:20,680 --> 00:22:22,320 Speaker 1: put it on the frost, does the air come out 397 00:22:22,359 --> 00:22:24,680 Speaker 1: up top? If you put on vent that comes out 398 00:22:24,720 --> 00:22:28,160 Speaker 1: the middle. So so the car doesn't get cold because 399 00:22:28,160 --> 00:22:32,600 Speaker 1: the compressor is not coming on, right, and the L 400 00:22:32,680 --> 00:22:35,480 Speaker 1: E D s on the re circh and the A 401 00:22:35,640 --> 00:22:41,480 Speaker 1: C power switch don't engage? It does it doesn't engage? Yeah, 402 00:22:41,520 --> 00:22:44,040 Speaker 1: you know before it went out ed, look like it 403 00:22:44,240 --> 00:22:50,120 Speaker 1: got it started the dim on me it alright? Are 404 00:22:50,119 --> 00:22:54,360 Speaker 1: you handy with electrical marty? Okay? The A C compressor 405 00:22:54,400 --> 00:22:56,359 Speaker 1: doesn't come on when you turn the A C on, 406 00:22:56,440 --> 00:23:00,600 Speaker 1: but the blower motor works. Fair statement? Okay? If you 407 00:23:00,800 --> 00:23:03,720 Speaker 1: ground and you gotta be careful here. I'd love to 408 00:23:03,720 --> 00:23:05,680 Speaker 1: see where the wiring diagram and a voltmeter. There's a 409 00:23:05,760 --> 00:23:09,400 Speaker 1: yellow green wire at the air conditioning thermostatic control. If 410 00:23:09,440 --> 00:23:14,880 Speaker 1: you ground that wire and the compressor engages, chances are 411 00:23:15,320 --> 00:23:19,200 Speaker 1: you've got a bad switch, all right, so you're gonna 412 00:23:19,200 --> 00:23:21,560 Speaker 1: have to sit down and troubleshoot it from there. My 413 00:23:21,560 --> 00:23:25,120 Speaker 1: my feeling is you've probably got a bad switch, as 414 00:23:25,160 --> 00:23:27,359 Speaker 1: I understand what you're trying to do here, and I 415 00:23:27,359 --> 00:23:29,439 Speaker 1: would worry more about the honor off switch for the 416 00:23:29,520 --> 00:23:32,920 Speaker 1: A C before I worry about the research first. Again, 417 00:23:33,119 --> 00:23:35,359 Speaker 1: a wiring diagram and how the circuit works has to 418 00:23:35,359 --> 00:23:38,479 Speaker 1: come into this conversation somewhere. But if we're talking about, 419 00:23:38,920 --> 00:23:41,919 Speaker 1: you know, somewhere to start, I would start looking at 420 00:23:41,920 --> 00:23:45,040 Speaker 1: those switches. I believe there's three or four wires. I 421 00:23:45,040 --> 00:23:48,000 Speaker 1: think there's four at the back of those, and you 422 00:23:48,040 --> 00:23:51,280 Speaker 1: want to know power ground easy enough to test. And 423 00:23:51,320 --> 00:23:53,720 Speaker 1: then does the switch cause a change of state when 424 00:23:53,760 --> 00:23:56,760 Speaker 1: you depress it on the out feed line from the 425 00:23:56,800 --> 00:24:00,520 Speaker 1: switch to the control relay? All right, and then we'll 426 00:24:00,640 --> 00:24:03,359 Speaker 1: kind of have a conversation again next week. Why doesn't 427 00:24:03,359 --> 00:24:06,639 Speaker 1: the recirculation word because you can't get the compressor to 428 00:24:06,640 --> 00:24:10,199 Speaker 1: come on, Okay, so that affect the switch next to 429 00:24:10,280 --> 00:24:12,560 Speaker 1: it more than likely. I would start with. I would 430 00:24:12,560 --> 00:24:14,960 Speaker 1: start with what I know, there are two separate switches 431 00:24:15,000 --> 00:24:18,760 Speaker 1: on this car, correct, Okay, Then let's now I would 432 00:24:18,760 --> 00:24:21,720 Speaker 1: also look at a wiring diagram, and I appreciate the 433 00:24:21,720 --> 00:24:24,879 Speaker 1: way you're thinking. I would look for something common. But 434 00:24:25,000 --> 00:24:27,159 Speaker 1: if if you push that on button and the A 435 00:24:27,280 --> 00:24:32,000 Speaker 1: C compressor doesn't come on, that's what you want to diagnose. Okay, 436 00:24:32,000 --> 00:24:34,200 Speaker 1: we'll do look the rizzon one. I'm gonna talk about 437 00:24:34,240 --> 00:24:40,080 Speaker 1: that real quick tap an the engines cold. Somebody pass 438 00:24:40,160 --> 00:24:43,000 Speaker 1: me some ten forty instead of ten thirty. And notice 439 00:24:43,000 --> 00:24:45,879 Speaker 1: before until just before I put the oil in the engine. 440 00:24:46,240 --> 00:24:48,320 Speaker 1: But since then last year, I've been having a little 441 00:24:48,359 --> 00:24:50,960 Speaker 1: tap when the engines cold, he warms up, it goes away. 442 00:24:51,000 --> 00:24:57,160 Speaker 1: So got oil. Yeah, the rizlone engine treatment is where 443 00:24:57,200 --> 00:24:59,280 Speaker 1: I would start. Now, just let me just address the 444 00:24:59,320 --> 00:25:02,440 Speaker 1: ten forty. It's just ten thirty. The days of going 445 00:25:02,520 --> 00:25:06,160 Speaker 1: to a thicker oil solving a problem may or may 446 00:25:06,200 --> 00:25:09,640 Speaker 1: not work. Conventional thinking is it should help if you've 447 00:25:09,640 --> 00:25:12,480 Speaker 1: got an engine noise or an oil consumption problem. But 448 00:25:12,640 --> 00:25:15,000 Speaker 1: technology has kind of turned the tables on us in 449 00:25:15,119 --> 00:25:18,080 Speaker 1: that oil control rings are now such a low tension 450 00:25:18,760 --> 00:25:22,359 Speaker 1: that a heavier viscosity or a thicker oil makes it 451 00:25:22,440 --> 00:25:25,679 Speaker 1: harder for that ring to control itself and actually pushes 452 00:25:25,720 --> 00:25:28,560 Speaker 1: the ring in and will actually increase oil consumption and 453 00:25:28,640 --> 00:25:31,320 Speaker 1: sometimes engine noise. So you've got to try it both 454 00:25:31,359 --> 00:25:34,200 Speaker 1: ways before you, you know, just sit there and settle 455 00:25:34,240 --> 00:25:36,199 Speaker 1: with it and say, yeah, here's how I'm gonna do it. 456 00:25:36,800 --> 00:25:39,240 Speaker 1: But the engine treatment. But the guy at the count 457 00:25:39,520 --> 00:25:43,600 Speaker 1: gave me ten forty a mistake, right, So yeah, I'd 458 00:25:43,600 --> 00:25:45,000 Speaker 1: go back to the tent thirty and I would try 459 00:25:45,000 --> 00:25:46,679 Speaker 1: some ris loan. If you're trying to get rid of 460 00:25:46,680 --> 00:25:48,480 Speaker 1: an engine noise, you might have a sludge issue and 461 00:25:48,560 --> 00:25:52,440 Speaker 1: you can't hurt it, that's for sure. You're very welcome, Marty. 462 00:25:52,480 --> 00:25:55,520 Speaker 1: Good lucky you too, Yes, sir, you you keep me posted. 463 00:25:55,560 --> 00:25:58,000 Speaker 1: Let me know what's going on down that way, all right, Marty, 464 00:25:58,040 --> 00:26:01,119 Speaker 1: good luck to you. Zero Now, I'll tell you what. 465 00:26:01,160 --> 00:26:03,800 Speaker 1: They're so friendly. That's just that's it's a north south 466 00:26:03,880 --> 00:26:06,480 Speaker 1: communication thing, man. We're just trying to you know, it's 467 00:26:06,520 --> 00:26:08,240 Speaker 1: it's it's just trying to make it all work. Eight 468 00:26:08,640 --> 00:26:11,880 Speaker 1: five zero nine zero zero. The car doctors back right 469 00:26:11,920 --> 00:26:39,640 Speaker 1: after this, y'all streets and drink. Hey, welcome back. We're 470 00:26:39,840 --> 00:26:42,760 Speaker 1: needing the car docurrate five five zero nine zero zero 471 00:26:42,800 --> 00:26:45,880 Speaker 1: real quick, A real heartfelt thanks to everybody who sent 472 00:26:45,960 --> 00:26:49,120 Speaker 1: out their good wishes and concern for me. Um after 473 00:26:49,119 --> 00:26:51,520 Speaker 1: the comment was it last week of the week before 474 00:26:52,200 --> 00:26:54,840 Speaker 1: about the concussion and hit my head on the lift 475 00:26:54,880 --> 00:26:57,160 Speaker 1: and uh down for the camp but not out. Car 476 00:26:57,240 --> 00:26:59,080 Speaker 1: doctors back and he's ready to rock and roll and 477 00:26:59,320 --> 00:27:02,560 Speaker 1: looking forward to the years and all those thoughts and 478 00:27:02,680 --> 00:27:06,639 Speaker 1: uh kindness is Um, I'll tell you what they they 479 00:27:06,680 --> 00:27:08,399 Speaker 1: they're what this is all about, because at least I 480 00:27:08,480 --> 00:27:10,679 Speaker 1: know I'm reaching you, and um, you're happy with it, 481 00:27:10,720 --> 00:27:13,160 Speaker 1: and that's what makes me happy. If you're happy, I'm happy. 482 00:27:13,320 --> 00:27:14,960 Speaker 1: Let's get over and talk to Let's go over and 483 00:27:14,960 --> 00:27:18,320 Speaker 1: talk to Brian on his questions about his two thousand 484 00:27:18,359 --> 00:27:20,719 Speaker 1: six Jeap commander. Brian, you're on with the car doctor, sir, 485 00:27:20,760 --> 00:27:24,200 Speaker 1: how can I help? Hey? Ron, how are you glad 486 00:27:24,240 --> 00:27:27,760 Speaker 1: to see about it? Yeah? Dent today? They Uh. Tony 487 00:27:27,800 --> 00:27:29,440 Speaker 1: says I still look the same, which she said isn't 488 00:27:29,440 --> 00:27:32,879 Speaker 1: an improvement. But other than that, he says, I'm doing okay. So, Um, 489 00:27:32,920 --> 00:27:34,680 Speaker 1: you know I got the face made for radio. What's 490 00:27:34,720 --> 00:27:38,400 Speaker 1: going on? I got a two thousand six Jeep Commander 491 00:27:38,480 --> 00:27:41,080 Speaker 1: that I bought at an auction from a wholesaler because 492 00:27:41,080 --> 00:27:43,880 Speaker 1: I'm in the car business. Okay, when I bought it, 493 00:27:44,040 --> 00:27:46,439 Speaker 1: it jumped it and it was a slow crank with 494 00:27:46,520 --> 00:27:48,879 Speaker 1: our jump box. And then I drove it for a 495 00:27:48,920 --> 00:27:51,640 Speaker 1: couple of days. And when you would drive it, every 496 00:27:51,640 --> 00:27:53,520 Speaker 1: time he would start it, it it was a slow crank. 497 00:27:53,560 --> 00:27:55,680 Speaker 1: But one day I was driving home, all the idiot 498 00:27:55,760 --> 00:27:58,359 Speaker 1: lates kept coming on on the dashboards. They would come on, 499 00:27:58,480 --> 00:28:01,000 Speaker 1: go off, come on, go off, got you? And I 500 00:28:01,080 --> 00:28:03,920 Speaker 1: was just one just wonder if you would think. And 501 00:28:04,080 --> 00:28:05,920 Speaker 1: when I looks at the battery, it looks like it's 502 00:28:05,920 --> 00:28:11,920 Speaker 1: the smaller battery. It's all you know, listen um where 503 00:28:11,960 --> 00:28:15,360 Speaker 1: I would go? You got a scan tool in the shop, Yes, 504 00:28:15,440 --> 00:28:17,440 Speaker 1: I do. You know. That's my best friend. I take 505 00:28:17,480 --> 00:28:19,800 Speaker 1: that everywhere I go, especially when I'm at the auction, 506 00:28:19,800 --> 00:28:22,920 Speaker 1: because I don't trust what do you what do you have? 507 00:28:23,080 --> 00:28:25,879 Speaker 1: What kind of tool? You know? It's just one of 508 00:28:25,920 --> 00:28:28,560 Speaker 1: those cheap ones from the freight that I just keep 509 00:28:28,560 --> 00:28:31,320 Speaker 1: in my briefcase when I'm at the auction til I could. Right, 510 00:28:31,440 --> 00:28:35,479 Speaker 1: So here's the problem, all right. That tool will only 511 00:28:35,560 --> 00:28:40,360 Speaker 1: give you a mission fault codes, all right. So, and 512 00:28:40,920 --> 00:28:43,200 Speaker 1: I always explain to everybody like this, you've got a 513 00:28:43,240 --> 00:28:48,920 Speaker 1: desktop computer, Brian alright, Windows operating system. Do you have 514 00:28:48,920 --> 00:28:54,320 Speaker 1: anti virus on it? Yes? Perfect. So a car today 515 00:28:55,000 --> 00:28:58,160 Speaker 1: has software, it has two sets of software. It has 516 00:28:58,160 --> 00:29:02,040 Speaker 1: an operating system, and it has anti virus. In your case, 517 00:29:02,280 --> 00:29:07,160 Speaker 1: your your operating system is Chrysler, all right. That's manufacturer 518 00:29:07,240 --> 00:29:11,920 Speaker 1: specific information, your anti virus or the software that keeps 519 00:29:11,960 --> 00:29:14,920 Speaker 1: track of your operating system to make sure the boogeyman 520 00:29:14,960 --> 00:29:18,840 Speaker 1: doesn't get in. There is O b D two that 521 00:29:18,840 --> 00:29:21,920 Speaker 1: that generic, cheap E scan tool you keep in your briefcase, 522 00:29:21,960 --> 00:29:27,360 Speaker 1: and that's great. All that will read is generic O 523 00:29:27,520 --> 00:29:32,040 Speaker 1: b D two. It's basic emission information. And that's okay 524 00:29:32,080 --> 00:29:34,120 Speaker 1: because if we were chasing a check engine light, I 525 00:29:34,120 --> 00:29:35,760 Speaker 1: always start with O b D two scan in the 526 00:29:35,760 --> 00:29:38,719 Speaker 1: shop anyway, I never go to vehicle specific. I always 527 00:29:38,920 --> 00:29:41,440 Speaker 1: O b D two gives me more information actually for 528 00:29:41,520 --> 00:29:45,480 Speaker 1: the things I'm looking for. But in this case, where 529 00:29:45,480 --> 00:29:48,200 Speaker 1: the dash lights are coming on, or perhaps you've got 530 00:29:48,200 --> 00:29:51,200 Speaker 1: an electrical issue that's going through a body module or 531 00:29:51,320 --> 00:29:55,600 Speaker 1: something other than the main engine computer, you're never gonna 532 00:29:55,600 --> 00:29:57,760 Speaker 1: see it. It's like you could stand here in the 533 00:29:57,760 --> 00:29:59,640 Speaker 1: States all you want and try and hear what's going 534 00:29:59,640 --> 00:30:02,400 Speaker 1: on over we're in Europe, but you'll just never hear it. 535 00:30:02,440 --> 00:30:06,280 Speaker 1: You're just not able to connect, so someone should do. 536 00:30:06,920 --> 00:30:08,840 Speaker 1: And this is why we don't talk about it enough, 537 00:30:08,880 --> 00:30:10,160 Speaker 1: and maybe I'll have to bring it up more on 538 00:30:10,200 --> 00:30:14,440 Speaker 1: the show. I would do something called a system scan, 539 00:30:15,040 --> 00:30:17,120 Speaker 1: where I would hook up a scan tool that's capable 540 00:30:17,160 --> 00:30:19,480 Speaker 1: of talking to every module or box on the car. 541 00:30:20,040 --> 00:30:22,760 Speaker 1: Do a system scan, walk away, come back ten minutes later, 542 00:30:23,000 --> 00:30:26,960 Speaker 1: and I'll get a list of everything, and everybody that's unhappy, 543 00:30:27,200 --> 00:30:29,400 Speaker 1: you know, all the relatives gather around the tree. Everybody 544 00:30:29,440 --> 00:30:32,440 Speaker 1: that's got a trouble code all right, and that will 545 00:30:32,440 --> 00:30:35,480 Speaker 1: at least give me a direction. Now there's a possibility here. 546 00:30:35,760 --> 00:30:39,720 Speaker 1: You've got, you know, some basic stuff. We always want 547 00:30:39,720 --> 00:30:43,080 Speaker 1: to start with basics. If if we're trying to wholesale 548 00:30:43,120 --> 00:30:46,440 Speaker 1: this or just you know, do some quick things. Obviously, 549 00:30:46,520 --> 00:30:50,560 Speaker 1: battery connections, correct battery in the car. You've got to 550 00:30:50,560 --> 00:30:52,560 Speaker 1: look at the group size and see is that the 551 00:30:52,600 --> 00:30:57,600 Speaker 1: correct battery for the vehicle, because an undersized battery can 552 00:30:57,640 --> 00:31:02,480 Speaker 1: wreak havoc on today's electrical systems. That, yep, you can 553 00:31:02,640 --> 00:31:05,400 Speaker 1: sure absolutely if that's a group twenty six battery in 554 00:31:05,400 --> 00:31:07,800 Speaker 1: there and it's supposed to be a seventy eight for 555 00:31:07,920 --> 00:31:10,800 Speaker 1: lack of conversation or a thirty four. Yeah, that'll do 556 00:31:10,800 --> 00:31:14,920 Speaker 1: all kinds of nutty things. If if the cold cranking 557 00:31:15,200 --> 00:31:18,920 Speaker 1: capacity or the regular cranking amperage capacity isn't right, it's 558 00:31:18,960 --> 00:31:22,200 Speaker 1: gonna cause all sorts of issues, alright, because a battery 559 00:31:22,280 --> 00:31:24,880 Speaker 1: in the last twelve years has become so important. It 560 00:31:24,960 --> 00:31:28,280 Speaker 1: is the electrical reservoir of the system, and it controls 561 00:31:28,320 --> 00:31:31,959 Speaker 1: in and out and surge and suppression, and it's just 562 00:31:32,000 --> 00:31:34,200 Speaker 1: doing all sorts of things. A matter of fact, beginning 563 00:31:34,200 --> 00:31:36,080 Speaker 1: model year twenty ten, we're gonna talk about this in 564 00:31:36,120 --> 00:31:39,560 Speaker 1: an upcoming show. Is um batteries have to be registered. 565 00:31:39,600 --> 00:31:41,720 Speaker 1: You just can't change batteries anymore. You need a scan 566 00:31:41,800 --> 00:31:43,680 Speaker 1: tool to tell it. You know. It's kind of like 567 00:31:43,960 --> 00:31:46,080 Speaker 1: being introduced to your wife on the first date. Here's 568 00:31:46,080 --> 00:31:49,280 Speaker 1: the new battery. I hope you get along and start charging, 569 00:31:49,280 --> 00:31:50,920 Speaker 1: and this is how you're gonna treat it. And the 570 00:31:50,960 --> 00:31:54,280 Speaker 1: cars just won't accept replacing batteries by themselves anymore. The 571 00:31:54,360 --> 00:31:57,840 Speaker 1: charging systems are that sensitive. My point being, yeah, yeah, 572 00:31:57,840 --> 00:32:01,000 Speaker 1: that's beginning model your two thousand, it was more mainstream, 573 00:32:01,240 --> 00:32:04,080 Speaker 1: and it's gonna increase as time goes on. Bottom line 574 00:32:04,280 --> 00:32:06,880 Speaker 1: I would look at battery, I would look at terminal connections. 575 00:32:07,120 --> 00:32:09,360 Speaker 1: I would also follow that ground strap down to the 576 00:32:09,360 --> 00:32:12,480 Speaker 1: engine block. Make sure it's good, clean and tight. You know, 577 00:32:12,600 --> 00:32:15,800 Speaker 1: let's let's let's cover the basics. And once you go 578 00:32:15,920 --> 00:32:18,800 Speaker 1: through all that, then I would, you know, try to 579 00:32:18,800 --> 00:32:20,560 Speaker 1: do a system scan. Now, keep in mind, if you 580 00:32:20,560 --> 00:32:24,360 Speaker 1: disconnect the battery to ground, anything that breaks power to 581 00:32:24,400 --> 00:32:27,840 Speaker 1: the vehicle's modules, and then go to scan it, you 582 00:32:27,960 --> 00:32:31,200 Speaker 1: just erased it. So you want to try and right, 583 00:32:31,280 --> 00:32:33,280 Speaker 1: so you want to try and scan it first, gather 584 00:32:33,320 --> 00:32:36,320 Speaker 1: your acorns first before you start trying to figure out what, 585 00:32:36,640 --> 00:32:40,040 Speaker 1: um what you're actually gonna cook. So let's let's let's 586 00:32:40,120 --> 00:32:41,920 Speaker 1: let's take it from that perspective, and then we can 587 00:32:41,920 --> 00:32:43,880 Speaker 1: have a conversation next week if you need to about 588 00:32:43,920 --> 00:32:46,560 Speaker 1: cranking amperage and how to do a starter draw test 589 00:32:46,600 --> 00:32:47,880 Speaker 1: and all those kind of things. But I think you've 590 00:32:47,880 --> 00:32:50,760 Speaker 1: got to go through some basic tests first as your 591 00:32:50,840 --> 00:32:52,680 Speaker 1: next step and then we can sort of talk about 592 00:32:52,720 --> 00:32:56,640 Speaker 1: it from there. Zero zero, the car Doctor is coming back. 593 00:32:56,680 --> 00:33:28,640 Speaker 1: Don't go away on the road six six, Welcome back. 594 00:33:28,680 --> 00:33:30,560 Speaker 1: Weren't any of the car doctor. Let's real quick get 595 00:33:30,560 --> 00:33:32,960 Speaker 1: over to Richard and Bethany two thousand eight m k 596 00:33:33,280 --> 00:33:35,480 Speaker 1: X and some questions about breaks week. Richard, you're on 597 00:33:35,520 --> 00:33:38,120 Speaker 1: with the car doctor, howking to help iron? Thanks for 598 00:33:38,200 --> 00:33:41,600 Speaker 1: picking my call. Yeah, this is a two eight Lincoln 599 00:33:41,960 --> 00:33:47,800 Speaker 1: mk X and the problem involves the front brakes only. Now, 600 00:33:47,920 --> 00:33:51,000 Speaker 1: in May we had new pads and rotors put on 601 00:33:51,000 --> 00:33:54,440 Speaker 1: the car on the front by the dealer. After that, 602 00:33:55,240 --> 00:33:58,360 Speaker 1: any time you moved the car in reverse and you 603 00:33:58,480 --> 00:34:03,000 Speaker 1: hit the brakes, the front brakes with squeal be allowed. 604 00:34:03,040 --> 00:34:08,640 Speaker 1: Squeal going forward at any speed, no problem. Anytime you 605 00:34:08,719 --> 00:34:11,520 Speaker 1: back up you hit the brakes, that happens. Took it 606 00:34:11,600 --> 00:34:15,000 Speaker 1: back to the dealer, but the over a month later 607 00:34:15,760 --> 00:34:19,719 Speaker 1: they basically told me there's nothing rough the car. And 608 00:34:19,880 --> 00:34:23,000 Speaker 1: I told them, what you tell your listeners. If there's 609 00:34:23,000 --> 00:34:24,879 Speaker 1: nothing wrong with the car, if this is normal, show 610 00:34:24,920 --> 00:34:28,839 Speaker 1: me the cardinal lot to do that. They know they 611 00:34:29,040 --> 00:34:32,399 Speaker 1: they ignored me. They ignored me so obviously they don't 612 00:34:32,400 --> 00:34:37,840 Speaker 1: want to sell you another car. And in November we 613 00:34:37,920 --> 00:34:41,640 Speaker 1: had that service bullet in regarding the UH the fuel 614 00:34:41,680 --> 00:34:45,799 Speaker 1: tanks than they had to replace that. Well, I went 615 00:34:45,840 --> 00:34:49,160 Speaker 1: back again and I insisted that they do something with 616 00:34:49,200 --> 00:34:51,080 Speaker 1: the brakes. Well, I figured they have the car up 617 00:34:51,120 --> 00:34:54,000 Speaker 1: in the lift. Go ahead, look at it. I'll tell 618 00:34:54,040 --> 00:34:57,960 Speaker 1: you what they did. They said they removed for material 619 00:34:58,120 --> 00:35:01,319 Speaker 1: between the bads. They say, did the pads and the 620 00:35:01,400 --> 00:35:06,560 Speaker 1: rotors loop the hardware? Road tested it and said there's 621 00:35:06,600 --> 00:35:10,359 Speaker 1: no noise. They said, it's fine, we got the car home. 622 00:35:10,560 --> 00:35:14,320 Speaker 1: It's still making the noise. I gotta find a mechanic 623 00:35:14,360 --> 00:35:17,040 Speaker 1: that wants to fix it. I mean, that's the that's 624 00:35:17,080 --> 00:35:20,400 Speaker 1: the bottom line, because obviously it's not this dealership. And 625 00:35:20,400 --> 00:35:24,279 Speaker 1: and that's the sad part. And you know, without diagnosing it, 626 00:35:24,320 --> 00:35:25,640 Speaker 1: I can tell you what I think it might be. 627 00:35:26,080 --> 00:35:28,440 Speaker 1: I would suspect that since it happened right after they 628 00:35:28,480 --> 00:35:32,040 Speaker 1: did those breaks, maybe they did they machine the rotors 629 00:35:32,080 --> 00:35:35,480 Speaker 1: or did they replace the rotors when they did. Maybe 630 00:35:35,520 --> 00:35:39,799 Speaker 1: they weren't washed properly. Maybe the brake pads themselves have 631 00:35:39,880 --> 00:35:42,680 Speaker 1: an issue. And that's the part I don't get all right. 632 00:35:43,640 --> 00:35:45,680 Speaker 1: I would at least like to see somebody say, hey, 633 00:35:45,680 --> 00:35:47,399 Speaker 1: you got a problem. Yeah, let's go for right. I mean, 634 00:35:47,400 --> 00:35:49,560 Speaker 1: mechanics know what's right and wrong. The car is not 635 00:35:49,560 --> 00:35:51,920 Speaker 1: supposed to make a squeaking sound from the front brakes 636 00:35:52,160 --> 00:35:54,120 Speaker 1: when you apply the pedal like that. If they do 637 00:35:54,280 --> 00:35:57,680 Speaker 1: there's an issue. Cars aren't meant to be annoying, and 638 00:35:57,719 --> 00:35:59,000 Speaker 1: you should go back. And you know, I would talk 639 00:35:59,040 --> 00:36:00,759 Speaker 1: to the manager the deal a ship or the owner 640 00:36:00,760 --> 00:36:02,680 Speaker 1: of the dealership. I would write them a letter and say, listen, 641 00:36:02,960 --> 00:36:05,880 Speaker 1: card aren't meant to be annoying. If they're annoying, people 642 00:36:05,920 --> 00:36:08,239 Speaker 1: don't buy them. And if I can't fix this, I'm 643 00:36:08,239 --> 00:36:10,160 Speaker 1: gonna go buy something else other than a Lincoln. So 644 00:36:10,200 --> 00:36:12,600 Speaker 1: if you're not underested in taking my money, then asked 645 00:36:12,600 --> 00:36:14,279 Speaker 1: me why you're in business and why you come into 646 00:36:14,280 --> 00:36:16,960 Speaker 1: work every day. All right, But where I would be 647 00:36:16,960 --> 00:36:18,920 Speaker 1: concerned is do you have a break pad that's not 648 00:36:19,000 --> 00:36:22,400 Speaker 1: properly lubricated and it doesn't slide on the mechanism and 649 00:36:22,520 --> 00:36:25,920 Speaker 1: allow it for full travel, possibly causing the squill. Let 650 00:36:25,920 --> 00:36:27,320 Speaker 1: me know what happens, Richard. I'll run any of the 651 00:36:27,320 --> 00:36:29,280 Speaker 1: car doctor. The mechanics aren't expensive, they're priceless.