Speaker 1: Don't answer the phone. Elvis Duran, the Elvis Duran phone tap,
Speaker 1: All right, scary, Yeah, what's your phone tap about? Today?
Speaker 2: Emily wanted to phone tap her boyfriend Raphael. Rafael's been
Speaker 2: waiting on a callback from the financial company for his
Speaker 2: car because he moved and has been missing payments and
Speaker 2: recently got a letter saying his car was about to
Speaker 2: be taken away. So I'm going to call him and
Speaker 2: pretend I'm from the finance company with Ronnie the bald
Speaker 2: freak also helping me on this.
Speaker 1: We love Ronnie. He's good, he's great. This is a
Speaker 1: tag team phone tap. Yes, here we go, let's listening. Hello, Hi,
Speaker 1: I'm looking for Rafael Hernandez. Please speaking Raphael. Hi. My
Speaker 1: name is Patrick Fitzgerald from Customer Care here at not
Speaker 1: the Financial Services. How are you today?
Speaker 3: Hey, I'm good. Finally you guys call him back.
Speaker 1: I understand you're having issues with the letter we sent
Speaker 1: about us impounding your car, So yeah, we didn't want
Speaker 1: it to come to.
Speaker 3: That, you know, No, no, no, hold on, hold on you
Speaker 3: guys send invoices to my old address, Okay, And then finally,
Speaker 3: somehow I get my inpound noticed in my new address.
Speaker 1: First things first, I have to send you over to
Speaker 1: the Change of Address department. If you could please hold
Speaker 1: on one second.
Speaker 3: I've already changed my address belong You will be assistant short.
Speaker 3: Please continue to hold and the member of our staff
Speaker 3: will be happy to give your call the undivided attention
Speaker 3: it deserves.
Speaker 1: Yes, this is Gerald Fitzpatrick speaking. How am I healthy? Sir?
Speaker 3: Someone just sent me over here. Can you just send
Speaker 3: me back to him please?
Speaker 1: And what seems to be the troubles are going to
Speaker 1: help you with something?
Speaker 3: Yes? Yes, this guy he wants me to change my address,
Speaker 3: but I already have the right address on file. Spell
Speaker 3: your name for me, please, R A F A E. L.
Speaker 3: Hernandez and your addresser it's you know mill Ridge Drive.
Speaker 1: And sir, do you have your account over handy?
Speaker 3: No, I don't have my account number Handy.
Speaker 1: It's unfortunate.
Speaker 3: I don't know my account number. Okay, that's the problem.
Speaker 3: That's what I've been trying to tell you guys this
Speaker 3: whole time. I don't know because I don't have any invoices,
Speaker 3: because you guys have been sending my invoicees to my
Speaker 3: old address. Does this make sense?
Speaker 1: I need to know why we have not received payment
Speaker 1: for you within the last four months.
Speaker 3: I've just told you why you haven't received payment.
Speaker 1: All right, So let me let me put you on
Speaker 1: hold for a second and we're gonna transfer to a
Speaker 1: billing department.
Speaker 3: Hold on, wait wait, wait wait Gerald.
Speaker 1: Yes, Fitzgerald, Patrick Fitzgerald. What's your name?
Speaker 3: What the is your problem?
Speaker 1: You're started yelling at me as if I took the
Speaker 1: information down.
Speaker 3: You didn't take the information down? All right?
Speaker 1: Are you?
Speaker 3: Are you not? Patrick fitz Gerald?
Speaker 1: Fitzpatrick, This is Patrick Fitzgerald.
Speaker 3: That's what I'm saying.
Speaker 1: Then, right, But in order to change your address, you
Speaker 1: need to stop with hour.
Speaker 3: I just spoke to you. You told me what I
Speaker 3: needed to know.
Speaker 1: Have do you plan to pay automatically with easy pay?
Speaker 1: We can set that up for you.
Speaker 3: I started off paying online and you guys started sending
Speaker 3: me the invoices in the mail to the wrong address.
Speaker 3: But I'd like to talk to someone that ANETA. Let
Speaker 3: me get this problem fixed and I can take my
Speaker 3: daughter to the point.
Speaker 1: Right. Hello, sir, Hello, can you not hear me? Alo?
Speaker 3: Yes, sir, we were talking about payment online, Sir.
Speaker 1: I apologize, but I don't recall talking to you about this.
Speaker 1: What is your name?
Speaker 3: What holy? My name is Raphael Hernandez.
Speaker 1: Oh, yes, mister Hernandez. Who you need to the old
Speaker 1: Mill Road? Correct?
Speaker 3: No, I don't believe it's Old Mill Road anymore. My
Speaker 3: new address is, you know, mill Ridge Drive.
Speaker 1: No, actually, we type it into our computer system right here,
Speaker 1: and there seems to be an update in process, and
Speaker 1: it looks like we're all set, then, sir. Is that correct?
Speaker 3: No, we're not all set then, because my car is
Speaker 3: going to get impounded later today. Before this whole mess,
Speaker 3: they were you guys were just taking Yeah, hold on,
Speaker 3: would you just wait up? And so I'm done talking.
Speaker 1: I don't know what you're speaking about.
Speaker 3: Okay, what are you? What's your name?
Speaker 1: Is Patrick Fitzgerald Financial Services, Jerald Fitzpatrick speaking, How might
Speaker 1: help you?
Speaker 3: Hello? Hi?
Speaker 1: Hello, this is Patrick. Hello, This is Patrick Fitzgeryl No, Hello, Hi,
Speaker 1: Gerald Fitzpatrick speaking man. Hello, Yes, Hi, how are you hello? Sir?
Speaker 3: Two people on the phone right now.
Speaker 1: We are sending out a hoe truck to impound your feet.
Speaker 3: What are you sending out a tone talk for? You
Speaker 3: should be sending out apology? You send me bills to
Speaker 3: a wrong address.
Speaker 1: The system has not updated yet with that change of address,
Speaker 1: So I did you just.
Speaker 3: Confirmed that it is updating with me?
Speaker 1: Hello? Okay, sir? Would you like to pay by money?
Speaker 3: Graham? I can't pay four months just out of pocket.
Speaker 3: My kid will starve. You want a child to starve?
Speaker 3: Is that what you want?
Speaker 1: Well? I'm sorry. I don't have any children, sir, so
Speaker 1: I wouldn't know what that's like. I'm married with your children, Sarah.
Speaker 1: Understand you.
Speaker 3: You will be assisted shortly.
Speaker 1: Speaking Hello?
Speaker 3: Hello?
Speaker 1: Do you here?
Speaker 3: The other anger freeburg on this phone line? Can you
Speaker 3: not hear me?
Speaker 1: I hear you, sir, you do hear He's.
Speaker 3: Great, wonderful. There's another person in his line. Am I
Speaker 3: going crazy?
Speaker 1: Sir? I'm sorry, we're gonna have to impound your car. Sir,
Speaker 1: I have good news for you. We will not have
Speaker 1: to impound your vehicle.
Speaker 3: Why the could you double teaming me like this? Okay,
Speaker 3: this's just super unprofessional. What I need to know is
Speaker 3: whether my car is going to get impounded, whether I
Speaker 3: should drive to Canada right now?
Speaker 1: What you should know is that you've been phone tapped. Sir.
Speaker 1: You've been phone tapped?
Speaker 3: What are you talking about?
Speaker 1: This is Patrick Fitzgerald. This is Gerald Fitzpatrick. Actually, I'm
Speaker 1: Scary Jones and I'm Ronnie and Emily wanted to mess
Speaker 1: with you. Raphael. Why Hi.
Speaker 3: The whole time I was thinking that that I'm going
Speaker 3: crazy or something. Phone time