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Speaker 1: Don't answer the phone. Elvis Duran, the Elvis Duran phone tap,

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Speaker 1: All right, scary, Yeah, what's your phone tap about? Today?

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Speaker 2: Emily wanted to phone tap her boyfriend Raphael. Rafael's been

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Speaker 2: waiting on a callback from the financial company for his

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Speaker 2: car because he moved and has been missing payments and

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Speaker 2: recently got a letter saying his car was about to

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Speaker 2: be taken away. So I'm going to call him and

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Speaker 2: pretend I'm from the finance company with Ronnie the bald

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Speaker 2: freak also helping me on this.

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Speaker 1: We love Ronnie. He's good, he's great. This is a

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Speaker 1: tag team phone tap. Yes, here we go, let's listening. Hello, Hi,

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Speaker 1: I'm looking for Rafael Hernandez. Please speaking Raphael. Hi. My

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Speaker 1: name is Patrick Fitzgerald from Customer Care here at not

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Speaker 1: the Financial Services. How are you today?

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Speaker 3: Hey, I'm good. Finally you guys call him back.

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Speaker 1: I understand you're having issues with the letter we sent

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Speaker 1: about us impounding your car, So yeah, we didn't want

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Speaker 1: it to come to.

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Speaker 3: That, you know, No, no, no, hold on, hold on you

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Speaker 3: guys send invoices to my old address, Okay, And then finally,

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Speaker 3: somehow I get my inpound noticed in my new address.

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Speaker 1: First things first, I have to send you over to

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Speaker 1: the Change of Address department. If you could please hold

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Speaker 1: on one second.

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Speaker 3: I've already changed my address belong You will be assistant short.

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Speaker 3: Please continue to hold and the member of our staff

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Speaker 3: will be happy to give your call the undivided attention

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Speaker 3: it deserves.

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Speaker 1: Yes, this is Gerald Fitzpatrick speaking. How am I healthy? Sir?

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Speaker 3: Someone just sent me over here. Can you just send

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Speaker 3: me back to him please?

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Speaker 1: And what seems to be the troubles are going to

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Speaker 1: help you with something?

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Speaker 3: Yes? Yes, this guy he wants me to change my address,

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Speaker 3: but I already have the right address on file. Spell

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Speaker 3: your name for me, please, R A F A E. L.

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Speaker 3: Hernandez and your addresser it's you know mill Ridge Drive.

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Speaker 1: And sir, do you have your account over handy?

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Speaker 3: No, I don't have my account number Handy.

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Speaker 1: It's unfortunate.

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Speaker 3: I don't know my account number. Okay, that's the problem.

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Speaker 3: That's what I've been trying to tell you guys this

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Speaker 3: whole time. I don't know because I don't have any invoices,

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Speaker 3: because you guys have been sending my invoicees to my

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Speaker 3: old address. Does this make sense?

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Speaker 1: I need to know why we have not received payment

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Speaker 1: for you within the last four months.

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Speaker 3: I've just told you why you haven't received payment.

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Speaker 1: All right, So let me let me put you on

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Speaker 1: hold for a second and we're gonna transfer to a

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Speaker 1: billing department.

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Speaker 3: Hold on, wait wait, wait wait Gerald.

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Speaker 1: Yes, Fitzgerald, Patrick Fitzgerald. What's your name?

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Speaker 3: What the is your problem?

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Speaker 1: You're started yelling at me as if I took the

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Speaker 1: information down.

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Speaker 3: You didn't take the information down? All right?

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Speaker 1: Are you?

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Speaker 3: Are you not? Patrick fitz Gerald?

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Speaker 1: Fitzpatrick, This is Patrick Fitzgerald.

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Speaker 3: That's what I'm saying.

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Speaker 1: Then, right, But in order to change your address, you

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Speaker 1: need to stop with hour.

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Speaker 3: I just spoke to you. You told me what I

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Speaker 3: needed to know.

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Speaker 1: Have do you plan to pay automatically with easy pay?

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Speaker 1: We can set that up for you.

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Speaker 3: I started off paying online and you guys started sending

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Speaker 3: me the invoices in the mail to the wrong address.

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Speaker 3: But I'd like to talk to someone that ANETA. Let

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Speaker 3: me get this problem fixed and I can take my

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Speaker 3: daughter to the point.

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Speaker 1: Right. Hello, sir, Hello, can you not hear me? Alo?

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Speaker 3: Yes, sir, we were talking about payment online, Sir.

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Speaker 1: I apologize, but I don't recall talking to you about this.

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Speaker 1: What is your name?

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Speaker 3: What holy? My name is Raphael Hernandez.

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Speaker 1: Oh, yes, mister Hernandez. Who you need to the old

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Speaker 1: Mill Road? Correct?

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Speaker 3: No, I don't believe it's Old Mill Road anymore. My

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Speaker 3: new address is, you know, mill Ridge Drive.

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Speaker 1: No, actually, we type it into our computer system right here,

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Speaker 1: and there seems to be an update in process, and

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Speaker 1: it looks like we're all set, then, sir. Is that correct?

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Speaker 3: No, we're not all set then, because my car is

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Speaker 3: going to get impounded later today. Before this whole mess,

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Speaker 3: they were you guys were just taking Yeah, hold on,

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Speaker 3: would you just wait up? And so I'm done talking.

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Speaker 1: I don't know what you're speaking about.

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Speaker 3: Okay, what are you? What's your name?

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Speaker 1: Is Patrick Fitzgerald Financial Services, Jerald Fitzpatrick speaking, How might

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Speaker 1: help you?

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Speaker 3: Hello? Hi?

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Speaker 1: Hello, this is Patrick. Hello, This is Patrick Fitzgeryl No, Hello, Hi,

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Speaker 1: Gerald Fitzpatrick speaking man. Hello, Yes, Hi, how are you hello? Sir?

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Speaker 3: Two people on the phone right now.

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Speaker 1: We are sending out a hoe truck to impound your feet.

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Speaker 3: What are you sending out a tone talk for? You

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Speaker 3: should be sending out apology? You send me bills to

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Speaker 3: a wrong address.

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Speaker 1: The system has not updated yet with that change of address,

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Speaker 1: So I did you just.

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Speaker 3: Confirmed that it is updating with me?

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Speaker 1: Hello? Okay, sir? Would you like to pay by money?

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Speaker 3: Graham? I can't pay four months just out of pocket.

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Speaker 3: My kid will starve. You want a child to starve?

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Speaker 3: Is that what you want?

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Speaker 1: Well? I'm sorry. I don't have any children, sir, so

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Speaker 1: I wouldn't know what that's like. I'm married with your children, Sarah.

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Speaker 1: Understand you.

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Speaker 3: You will be assisted shortly.

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Speaker 1: Speaking Hello?

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Speaker 3: Hello?

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Speaker 1: Do you here?

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Speaker 3: The other anger freeburg on this phone line? Can you

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Speaker 3: not hear me?

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Speaker 1: I hear you, sir, you do hear He's.

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Speaker 3: Great, wonderful. There's another person in his line. Am I

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Speaker 3: going crazy?

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Speaker 1: Sir? I'm sorry, we're gonna have to impound your car. Sir,

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Speaker 1: I have good news for you. We will not have

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Speaker 1: to impound your vehicle.

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Speaker 3: Why the could you double teaming me like this? Okay,

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Speaker 3: this's just super unprofessional. What I need to know is

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Speaker 3: whether my car is going to get impounded, whether I

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Speaker 3: should drive to Canada right now?

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Speaker 1: What you should know is that you've been phone tapped. Sir.

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Speaker 1: You've been phone tapped?

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Speaker 3: What are you talking about?

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Speaker 1: This is Patrick Fitzgerald. This is Gerald Fitzpatrick. Actually, I'm

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Speaker 1: Scary Jones and I'm Ronnie and Emily wanted to mess

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Speaker 1: with you. Raphael. Why Hi.

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Speaker 3: The whole time I was thinking that that I'm going

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Speaker 3: crazy or something. Phone time