WEBVTT - How to avoid malware & best password managers 0:00:00.440 --> 0:00:06.439 Fishing and malware get worse. Details of a new report. 0:00:07.800 --> 0:00:10.680 Apple plans one more event before the end of the year, 0:00:11.080 --> 0:00:16.160 and they raise prices. Self driving cars take a back 0:00:16.200 --> 0:00:20.240 seat at least for now. Plus your tech questions answered. 0:00:20.360 --> 0:00:23.000 What's going on in Rich Demiro and this is Rich 0:00:23.079 --> 0:00:28.080 on Tech broadcasting live from Los Angeles, coast to coast. 0:00:28.600 --> 0:00:34.280 Happy Halloween weekend. What's going on? This is the show 0:00:34.280 --> 0:00:35.920 where I talk about the tech stuff I think you 0:00:35.920 --> 0:00:38.560 should know about. It's also the place where I answer 0:00:38.800 --> 0:00:42.600 your questions about technology. After all, I believe that tech 0:00:42.600 --> 0:00:47.080 should be interesting, useful, and fun. We got the whole 0:00:47.120 --> 0:00:51.960 crew here, Bobo on the board, we got Kim on phones, 0:00:52.080 --> 0:00:56.040 we got Rich on the radio. Phone lines are open 0:00:56.120 --> 0:00:59.960 triple eight Rich one oh one. That's eight eight eight 0:01:00.280 --> 0:01:05.440 seven four to two four one zero one. Phone lines 0:01:05.520 --> 0:01:08.560 eight eight eight seven four to two four to one 0:01:08.680 --> 0:01:09.880 zero one. Give me a call. If you have a 0:01:09.920 --> 0:01:13.880 question about technology. Email also an option just go to 0:01:13.920 --> 0:01:18.200 my website rich on Tech dot tv. Hit the link 0:01:18.319 --> 0:01:22.760 that says contact. We've got some great guests this week. 0:01:23.319 --> 0:01:29.120 Mark Stockley, senior threat intelligence researcher at Malware Bites. We're 0:01:29.120 --> 0:01:32.120 gonna talk all about malware, what it is, how to 0:01:32.160 --> 0:01:35.440 protect yourself, how to identify it on your computer. Really 0:01:35.440 --> 0:01:39.560 good conversation there. Then we've got Luke Caney, co founder 0:01:39.600 --> 0:01:43.200 and co director of the Fair Opportunity Project. They have 0:01:43.240 --> 0:01:48.440 built an AI tool to help students maximize their financial aid. 0:01:48.880 --> 0:01:50.880 So if you have a student that's going to college 0:01:50.920 --> 0:01:53.960 and they're filling out all this financial aid stuff, AI 0:01:54.440 --> 0:01:55.680 might be able to help. 0:01:56.560 --> 0:01:56.720 Well. 0:01:56.720 --> 0:01:59.600 I hope you're having a great day. Thanks for tuning in, 0:01:59.600 --> 0:02:03.320 thanks for listening. Let's see what is going on this week. 0:02:03.320 --> 0:02:06.440 You heard the opening music Old Dominion. Went to a 0:02:06.880 --> 0:02:11.440 last minute concert? Isn't that the best? Aren't last minute things? Okay? 0:02:11.680 --> 0:02:14.000 You plan all this stuff in your life, right. You 0:02:14.080 --> 0:02:17.560 plan vacations, you plan concerts that are a year away, 0:02:17.880 --> 0:02:21.320 you plan birthdays, weddings. But for some reason, when you 0:02:21.440 --> 0:02:24.440 decide at three o'clock in the afternoon to do something, 0:02:24.840 --> 0:02:26.960 that always turns out to be like the most fun event. 0:02:27.000 --> 0:02:29.200 I don't know why that is. But we were not 0:02:29.280 --> 0:02:32.359 able to find babysitters for this concert. Our friends asked 0:02:32.440 --> 0:02:34.440 us to go to for a very long time, and 0:02:34.480 --> 0:02:37.320 we just couldn't. Until the last day. My wife decides 0:02:37.360 --> 0:02:39.480 to ask her mom, and she's like, hey, mom, you 0:02:39.480 --> 0:02:41.280 know there's an Old Dominion concert tonight. I don't know 0:02:41.280 --> 0:02:42.560 if you could do it, but you know, the mom 0:02:42.680 --> 0:02:45.080 was like, wait, I love Old Dominion. I'll watch your 0:02:45.160 --> 0:02:47.519 kids so you can have that great time. And sure 0:02:47.639 --> 0:02:49.880 enough they did. Now they've been to a concert too, 0:02:49.960 --> 0:02:52.720 so she was actually gonna say she couldn't watch our 0:02:52.800 --> 0:02:55.040 kids and then take the two tickets, but she didn't 0:02:55.080 --> 0:02:58.240 do that. But it's so wild. The concert was great. 0:02:59.240 --> 0:03:02.880 I it's just so interesting how I'm always looking for 0:03:02.960 --> 0:03:05.040 the tech in everything that I'm doing, no matter what, 0:03:05.080 --> 0:03:07.800 whether it's going to a concert, whether it's going you know, 0:03:07.880 --> 0:03:10.440 I just like to see how tech is affecting people's lives. 0:03:10.560 --> 0:03:14.280 And something as simple as concert going has been just 0:03:14.400 --> 0:03:18.720 revolutionized by technology. So, for instance, tickets, So we were 0:03:18.720 --> 0:03:21.560 meeting our friends. They had two tickets, We had two tickets. 0:03:21.919 --> 0:03:24.919 You know, they email us the tickets like nowadays, when 0:03:24.960 --> 0:03:28.160 you send someone tickets it is through email. Remember back 0:03:28.160 --> 0:03:29.960 in the day, you'd be outside of a concert venue 0:03:30.000 --> 0:03:33.080 and someone would whisper tickets, tickets, tickets. That just doesn't 0:03:33.080 --> 0:03:36.880 even happen anymore because of technology. They've almost gotten rid 0:03:36.880 --> 0:03:41.320 of that entire last minute outside the gate ticket situation. 0:03:41.840 --> 0:03:44.480 Now it's all digital and people sell tickets right up 0:03:44.480 --> 0:03:46.880 into the last couple of minutes of a concert. Because 0:03:46.880 --> 0:03:49.880 it's all transferred digitally and instantly through the app. You're 0:03:49.920 --> 0:03:52.240 not bringing a paper ticket anymore. Ninety nine percent of 0:03:52.280 --> 0:03:55.880 the time, we went out to dinner before and we're 0:03:55.880 --> 0:03:59.000 waiting in line at the restaurant, and you can't even 0:03:59.080 --> 0:04:01.240 go up to the front deck and request a reservation 0:04:01.280 --> 0:04:04.280 at this restaurant. There's a big giant QR code that 0:04:04.360 --> 0:04:07.480 says scan this QR code to make a reservation at 0:04:07.480 --> 0:04:10.120 this restaurant. So to make a reservation you have to 0:04:10.120 --> 0:04:12.640 go through open table. You just used to walk into 0:04:12.680 --> 0:04:14.120 a restaurant and say, hey, can I get a table 0:04:14.120 --> 0:04:16.719 for two? No, no, no, not anymore. People are planning 0:04:16.720 --> 0:04:19.520 their reservations at restaurants like weeks and months in advance. 0:04:19.520 --> 0:04:22.200 There's some restaurants, if it's a really hot one, you 0:04:22.360 --> 0:04:26.640 literally have to get online a certain amount of days 0:04:26.680 --> 0:04:29.200 in advance, you know, three months at the exact time 0:04:29.279 --> 0:04:33.800 they released those reservations to get a restaurant reservation there. Now, 0:04:33.839 --> 0:04:36.240 I personally don't necessarily like going to those types of 0:04:36.240 --> 0:04:38.880 restaurants because they're overhyped in my opinion, and I'd rather 0:04:39.240 --> 0:04:41.200 wait to see if it stands the test of time. 0:04:41.240 --> 0:04:44.279 But that's just me. What about once we were inside 0:04:44.320 --> 0:04:48.200 the arena, they had the just walk out technology from Amazon, 0:04:48.880 --> 0:04:51.680 so it wasn't labeled that way, but it was so 0:04:51.839 --> 0:04:54.120 Amazon just walk out. If you haven't tried this, it's 0:04:54.240 --> 0:04:56.800 a whole bunch of cameras in the ceiling. You use 0:04:56.839 --> 0:04:59.000 your credit card or your debit card to get into 0:04:59.040 --> 0:05:02.600 the store. It opens up a little I don't know 0:05:02.640 --> 0:05:04.960 what you call it, kind of like a turnpike kind 0:05:05.000 --> 0:05:09.160 of thing. You walk in and the cameras identify you 0:05:09.560 --> 0:05:12.159 and they link you to your card, and then you 0:05:12.200 --> 0:05:14.279 pick out whatever you want in this case, you know, 0:05:14.400 --> 0:05:16.560 beer and snacks and things like that, and then you 0:05:16.600 --> 0:05:19.119 walk out. Now, the best part was you don't realize 0:05:19.160 --> 0:05:21.080 how expensive all this stuff is because you are at 0:05:21.120 --> 0:05:24.200 an arena. What is it with the arenas? This suspension 0:05:24.240 --> 0:05:26.320 of disbelief? There are only a few places that we 0:05:26.400 --> 0:05:29.360 go to where for some reason we just suspend all 0:05:29.440 --> 0:05:32.720 beliefs about what things should cost, right, and a stadium 0:05:32.760 --> 0:05:35.160 is one of those places. You go into a stadium, 0:05:35.480 --> 0:05:38.279 they could tell you any price in the world and 0:05:38.320 --> 0:05:40.680 you're like, Okay, that's what it costs to buy a 0:05:40.720 --> 0:05:45.719 pretzel here nine bucks a beer eighteen nineteen twenty two dollars. 0:05:46.160 --> 0:05:48.640 I mean, what is going on in these places? But 0:05:48.800 --> 0:05:51.280 yet we all do it. Same thing with a movie theater. 0:05:51.360 --> 0:05:54.919 You go in there, suspension of disbelief. Should popcorn really 0:05:54.920 --> 0:05:57.799 be nineteen seventeen eighteen dollars? Whatever? 0:05:57.800 --> 0:05:58.080 It is? 0:05:58.240 --> 0:06:00.320 Sure you're in a movie theater. That's the way it is. 0:06:01.000 --> 0:06:02.520 Trying to think of some other places. What are some 0:06:02.600 --> 0:06:06.960 other places that have this whole pricing disbelief situation where 0:06:06.960 --> 0:06:10.000 we're just like whatever, we'll accept it. Now, this was 0:06:10.080 --> 0:06:12.800 kind of interesting. On the way out of the concert. Now, 0:06:12.800 --> 0:06:14.880 we took an uber there. Oh, I'll tell you about this. 0:06:15.000 --> 0:06:17.200 So my wife and I have this thing. Now this 0:06:17.240 --> 0:06:20.360 may not apply in your city, but in Los Angeles 0:06:20.839 --> 0:06:23.560 sometimes you are in an uber for an hour, literally 0:06:23.640 --> 0:06:26.320 a solid hour to get to an event because it 0:06:26.400 --> 0:06:31.760 is just traffic in this city is unbelievable. And so 0:06:31.880 --> 0:06:35.640 last night our drive to the arena was a solid 0:06:35.680 --> 0:06:38.279 hour inside an uber. And so my wife and I 0:06:38.320 --> 0:06:40.000 we don't like to talk in the back of an 0:06:40.080 --> 0:06:42.839 uber because it's kind of awkward. You're sitting there in 0:06:42.880 --> 0:06:45.080 the back, like discussing things, and there's this person in 0:06:45.080 --> 0:06:48.480 the front that's literally just like listening or not listening, 0:06:48.560 --> 0:06:50.640 or pretending they're not listening, but of course they're listening. 0:06:50.680 --> 0:06:52.479 We're all human. We want to hear what everyone's saying. 0:06:52.839 --> 0:06:55.040 So my wife and I have devised this new situation 0:06:55.120 --> 0:06:57.640 where we bring our AirPods into the back of the 0:06:58.040 --> 0:07:02.360 uber and we both just listen to something on our AirPods, 0:07:02.560 --> 0:07:05.279 whether it's a podcast, whether it's the radio, whether it's music, 0:07:05.320 --> 0:07:08.640 whether I was listening to an audiobook last night, And 0:07:09.040 --> 0:07:11.640 that's what we do. So we literally sit in silence 0:07:11.640 --> 0:07:15.040 for the entire hour, and then we use the opportunity 0:07:15.080 --> 0:07:17.720 to just relax. Sometimes I've fallen asleep, and then we 0:07:17.720 --> 0:07:19.640 get to the place and that's when we decide to talk, 0:07:19.680 --> 0:07:21.400 because you know, you feel like you can talk. So 0:07:21.440 --> 0:07:24.400 that's our little thing. I don't know. We told our 0:07:24.400 --> 0:07:26.760 friends that last night, and they're like, that's genius. We 0:07:26.880 --> 0:07:28.960 love that idea because it's so awkward to talk in 0:07:29.000 --> 0:07:30.800 the back of an uber, you know, cause they're just 0:07:31.760 --> 0:07:34.520 it's funny because they act like they're not listening and 0:07:34.560 --> 0:07:36.920 then all of a sudden they chime in with something 0:07:36.960 --> 0:07:38.680 about what you're talking about, and you're like, wait, I 0:07:38.680 --> 0:07:41.000 thought you weren't listening. I thought this was the you know, 0:07:41.840 --> 0:07:44.440 So that was really funny. But we do that all 0:07:44.480 --> 0:07:46.600 the time now. And there's actually a little pro tip 0:07:46.880 --> 0:07:49.000 is that you can audio share. So if you want 0:07:49.000 --> 0:07:50.720 to listen to the same thing, like at one point 0:07:50.720 --> 0:07:53.760 we're listening to the same I forget what it was, podcast, audiobook, 0:07:53.800 --> 0:07:58.720 whatever it was, radio music, you can share on the iPhone. 0:07:58.840 --> 0:08:00.880 And so if you both have AirPods. Now, this is 0:08:00.880 --> 0:08:02.880 what I love about Apple. Of course, you have to 0:08:02.960 --> 0:08:05.400 use Apple products to do this right, So you both 0:08:05.480 --> 0:08:07.960 have to have air pods or beats for you to 0:08:07.960 --> 0:08:10.160 be able to share your audio on an iPhone. But 0:08:10.200 --> 0:08:12.840 if you swipe down into your control center, press a 0:08:12.880 --> 0:08:15.800 hold on the volume, you can share your audio among 0:08:15.920 --> 0:08:19.720 two different air pods or Beats headphones, so you can 0:08:19.760 --> 0:08:22.640 both listen to the same thing from one device. Now, 0:08:22.640 --> 0:08:25.480 if you're on a Samsung, of course it's Android, they 0:08:25.480 --> 0:08:28.000 make it a little bit easier. So if you're on 0:08:28.080 --> 0:08:31.440 Android a Samsung specifically, you can do the same exact thing, 0:08:31.480 --> 0:08:34.920 but with any headphones. So if you swipe down and 0:08:34.960 --> 0:08:37.760 you have to pair both headphones to your phone, but 0:08:37.760 --> 0:08:39.880 if you swipe down from the top, it says media 0:08:39.960 --> 0:08:43.440 output and from there you will see both pairs of 0:08:43.480 --> 0:08:45.640 headphones pop up and just select both of them and 0:08:45.640 --> 0:08:48.480 now you can listen to the same thing amongst two people. 0:08:48.840 --> 0:08:51.080 And so if you want to share the experience of 0:08:51.080 --> 0:08:53.280 whatever you're listening to, that's the way you can do it. 0:08:53.320 --> 0:08:55.280 So you can do it on iPhone or Samsung. It's 0:08:55.320 --> 0:08:57.040 just a little bit easier on Samsung because you can 0:08:57.160 --> 0:09:01.040 use any brand headphones you want. And yes, Airpod's pair 0:09:01.120 --> 0:09:05.120 with the samsungs Now. On the way home from the concert, 0:09:05.240 --> 0:09:08.800 we did something that was just wild and crazy. Thank 0:09:08.840 --> 0:09:11.840 you you like that. Bobo is a big Samsung fan, 0:09:12.000 --> 0:09:16.920 so he's anytime we talked Samsung, he breaks out the applause. 0:09:17.679 --> 0:09:19.800 But on the way home, we did something totally wild. 0:09:20.360 --> 0:09:23.640 Instead of trying to wrangle an uber or a lyft. 0:09:23.679 --> 0:09:25.680 At the end of the concert, when there's ten thousand 0:09:25.679 --> 0:09:27.720 people all trying to get a car, there was a 0:09:27.800 --> 0:09:30.199 line of taxi cabs and I went up to the 0:09:30.240 --> 0:09:31.600 taxi guy and he's like, do you need a ride? 0:09:31.640 --> 0:09:33.960 I said, yeah, is this the way people used to 0:09:33.960 --> 0:09:35.880 do it? You just literally hop into the back of 0:09:35.920 --> 0:09:38.480 a taxi cab, and we did and it was so 0:09:38.640 --> 0:09:42.560 great and the driver was amazing. Now he actually recognized 0:09:42.559 --> 0:09:44.520 me from TV, which was funny because he's like, I 0:09:44.600 --> 0:09:46.560 knew who you were, and I was like, all right, well, 0:09:46.600 --> 0:09:51.480 thank you, now you know where I live. Nice guy though, 0:09:51.480 --> 0:09:55.080 he was, and it was such a great experience. It 0:09:55.120 --> 0:09:56.520 might have been a little bit expressed. I'm trying to 0:09:56.520 --> 0:09:59.400 remember how much the uber quoted versus a taxi, and 0:09:59.440 --> 0:10:01.600 I think that that was the experience in the taxi 0:10:01.640 --> 0:10:04.480 that hadn't had in a while, watching the meter run up, 0:10:04.559 --> 0:10:07.840 because that is the biggest difference between a taxi, traditional 0:10:07.880 --> 0:10:10.240 taxi and an uber. Uber. You kind of know how 0:10:10.320 --> 0:10:12.720 much you're gonna spend at the beginning. With a taxi, 0:10:12.760 --> 0:10:15.480 it's a surprise. But also it was kind of fun. 0:10:15.760 --> 0:10:17.320 I felt like I was living a little bit. I 0:10:17.360 --> 0:10:19.280 was watching this meter go up and I was like, 0:10:19.320 --> 0:10:21.760 all right, let's see how much this can be. And yeah, 0:10:21.800 --> 0:10:23.520 it was a decent amount of money, but it was 0:10:23.559 --> 0:10:25.960 also kind of nice, and the driver was great. It 0:10:26.000 --> 0:10:27.800 was very professionally. He said he'd been doing it ten 0:10:27.880 --> 0:10:30.160 years and I will say I was very impressed. I 0:10:30.360 --> 0:10:32.480 I would highly recommend trying a taxi once in your 0:10:32.520 --> 0:10:34.640 life when you see that line of people outside a 0:10:34.679 --> 0:10:37.080 theater or an event like go with the taxi and 0:10:37.120 --> 0:10:39.199 just see what it's like. I'm not knocking Uber. Believe me. 0:10:39.280 --> 0:10:41.840 I love Uber. It's gotten me around in many cities 0:10:41.880 --> 0:10:44.040 around the world. But it was just a fun experience. 0:10:44.760 --> 0:10:47.600 All right, let's talk some more technology. We got your 0:10:47.640 --> 0:10:49.679 calls up next to triple eight rich one oh one. 0:10:50.040 --> 0:10:52.920 That's eight eight eight seven four to two, four to 0:10:52.960 --> 0:10:55.800 one zero one. Give me a call if you have 0:10:55.840 --> 0:10:58.320 a question about technology. We'll talk all kinds of stuff today. 0:10:58.679 --> 0:11:01.040 My name is rich Duimiro and thank you are listening 0:11:01.080 --> 0:11:05.080 to rich on Tech. Welcome back to rich on Tech. 0:11:05.160 --> 0:11:08.080 Rich Demiro here talking technology with you at triple eight 0:11:08.880 --> 0:11:12.719 rich one oh one. That's eight eight eight seven four 0:11:12.760 --> 0:11:16.440 to two four one zero one. Free call from anywhere 0:11:16.480 --> 0:11:20.520 inside the US. Jamie just wrote me on my Instagram 0:11:20.559 --> 0:11:24.240 at rich on Tech and said totally AirPods in the Uber. 0:11:24.360 --> 0:11:26.959 And we also text each other, and that's the other 0:11:26.960 --> 0:11:28.800 thing I meant to mention that yes, my wife and 0:11:28.800 --> 0:11:31.079 I will text each other to keep our valve of 0:11:31.240 --> 0:11:35.080 silence in the backseat of the Uber. Oh fun times. 0:11:35.080 --> 0:11:39.640 All right, let's go to Marvin in Denver, Colorado. Marvin, 0:11:39.640 --> 0:11:40.320 you're on with Rich. 0:11:41.880 --> 0:11:43.080 Hi. Rich are you doing. 0:11:43.320 --> 0:11:46.280 I'm doing fantastic. How are you good? 0:11:46.320 --> 0:11:49.880 Say? I'm trying to get some information on a guest 0:11:49.960 --> 0:11:53.760 you had on some time ago who had developed a 0:11:53.800 --> 0:11:57.920 computer program for baseball cards, another sports member of BILIA. 0:11:58.440 --> 0:12:00.680 This has been about a year ago. But I didn't 0:12:00.760 --> 0:12:03.760 catch his phone number. I think his name might have 0:12:03.800 --> 0:12:06.600 been ted Man, but I'm not positive of that. 0:12:07.160 --> 0:12:08.000 Yeah, good memory. 0:12:08.520 --> 0:12:10.040 How to get in touch with that guest? 0:12:10.440 --> 0:12:13.920 Absolutely? Okay, so the good question, and thanks for calling. 0:12:14.040 --> 0:12:17.320 But so I looked on the website if you go 0:12:17.360 --> 0:12:20.160 to rich on tech dot TV, that's where you can 0:12:20.200 --> 0:12:23.679 typically find anything that I mentioned on the show. And 0:12:23.760 --> 0:12:26.840 so I will tell you. I typed in baseball to 0:12:26.920 --> 0:12:30.839 find obviously you know, baseball card scanning, and nothing came up. 0:12:31.080 --> 0:12:34.080 So you are absolutely right, Marvin, you had one part 0:12:34.080 --> 0:12:37.720 of the equation. But here's what happened. So the notes 0:12:37.760 --> 0:12:40.160 are on there, and the app, by the way, is 0:12:40.200 --> 0:12:44.000 called collect c l l X. This was invented by 0:12:44.000 --> 0:12:46.720 a new Jersey Dad and his son. You're right. His 0:12:46.840 --> 0:12:49.520 name is Ted Man. We did a segment with him 0:12:49.840 --> 0:12:51.480 both on TV and on the radio. 0:12:51.520 --> 0:12:51.679 Here. 0:12:51.720 --> 0:12:55.120 It's a really cool app that helps you scan your 0:12:55.320 --> 0:12:58.040 cards and figure out what the value of them is 0:12:58.080 --> 0:13:03.280 in seconds. So the app uses instant image recognition to 0:13:03.320 --> 0:13:06.280 recognize the card and provides its current market value. You 0:13:06.320 --> 0:13:08.440 can build and track your entire collection. One of my 0:13:08.480 --> 0:13:10.920 friends kept texting me after I had talked about this app. 0:13:11.080 --> 0:13:12.720 I think it was up to like a couple thousand 0:13:12.800 --> 0:13:15.160 bucks worth of cards on the app, and of course 0:13:15.200 --> 0:13:19.120 you can use the app to connect with other collectors, buy, sell, 0:13:19.160 --> 0:13:22.760 and trade cards, and there's a whole bunch of stuff. 0:13:22.760 --> 0:13:24.520 This thing has just taken on a life of its own. 0:13:24.520 --> 0:13:26.680 I think they added some new AI features as well. 0:13:27.080 --> 0:13:30.720 But again, the app is called Collex co l lx 0:13:31.000 --> 0:13:35.199 dot app and Tedman is on there. He's the founder, 0:13:35.280 --> 0:13:37.360 like you said, and you can email him through the 0:13:37.360 --> 0:13:40.760 website as well. But the reason why you couldn't find 0:13:40.800 --> 0:13:44.439 it on my website is because baseball was not in 0:13:44.480 --> 0:13:47.959 the description. I wrote it down as it says Tedman, 0:13:48.120 --> 0:13:51.360 creator of the Collex app, which lets you scan your 0:13:51.400 --> 0:13:55.079 sports card collection. So I should have said. I should 0:13:55.080 --> 0:13:58.400 have said, I mean including baseball cards because I figured. 0:13:58.559 --> 0:14:01.080 And by the way, that show was on eleventh, twenty 0:14:01.160 --> 0:14:04.280 twenty three. That was the sixth episode of the radio show. 0:14:04.320 --> 0:14:08.800 So good memory, thanks for calling, appreciate that, and good 0:14:08.880 --> 0:14:12.160 luck scanning your cards. All right, let's talk about some 0:14:12.160 --> 0:14:15.240 of the things I mentioned earlier. We've got an Apple 0:14:15.280 --> 0:14:21.320 event happening this week October thirtieth. It is called Scary Fast, 0:14:21.760 --> 0:14:24.800 and the event is expected to focus on new max, 0:14:25.640 --> 0:14:29.800 likely an M three version of the iMac and potentially 0:14:29.880 --> 0:14:34.200 an M three thirteen inch MacBook Pro. So whenever there's 0:14:34.200 --> 0:14:36.920 an Apple event, I caution you not to buy any 0:14:37.000 --> 0:14:41.280 Apple products until after the event. So from now until Monday, 0:14:41.280 --> 0:14:44.120 October thirtieth, at five pm Pacific, I think is what 0:14:44.200 --> 0:14:47.080 it is, Yeah, five pm Pacific. The event is live stream. 0:14:47.120 --> 0:14:49.280 This is not in person. I got an invite, just 0:14:49.440 --> 0:14:52.000 literally a link to watch this online like everyone else. 0:14:52.920 --> 0:14:56.280 So a new twenty four inch iMac with an M 0:14:56.320 --> 0:14:59.680 three chip is rumored, and that replaces the current M 0:14:59.760 --> 0:15:03.160 one iMac from twenty twenty one. Now, again these are rumors. 0:15:03.200 --> 0:15:05.240 We don't know if it's all gonna happen, but then 0:15:05.280 --> 0:15:08.160 you've got the thirteen inch MacBook Pro without a touchbar 0:15:08.360 --> 0:15:11.360 and an update to the M three chip. Now there's 0:15:11.360 --> 0:15:13.960 also some other rumors out there, maybe some new iPads 0:15:14.360 --> 0:15:17.360 fourteen inch and sixteen inch MacBook pros not expected to 0:15:17.360 --> 0:15:19.800 get an update because they just launched a while ago. 0:15:20.360 --> 0:15:22.680 And when it comes to any Apple products, by the way, 0:15:23.640 --> 0:15:26.680 I like to look up the website Buyer's Guide dot 0:15:26.800 --> 0:15:31.920 MacRumors dot com, Buyer's Guide dot MacRumors dot com. So 0:15:31.960 --> 0:15:34.040 if you're thinking about buying an Apple product, what they 0:15:34.040 --> 0:15:37.200 do is they time out exactly how long it's been 0:15:37.320 --> 0:15:40.240 since the last product was launched, and then they tell 0:15:40.280 --> 0:15:45.000 you typically like okay, let's say for the iPhone. Typically 0:15:45.040 --> 0:15:48.400 the average life cycle of the iPhone is three hundred 0:15:48.400 --> 0:15:51.800 and sixty five days, and it's been forty three days 0:15:51.880 --> 0:15:54.920 since its last release, So that means you could safely 0:15:55.000 --> 0:15:58.080 buy a new iPhone because it's only been forty three days. Now. 0:15:58.080 --> 0:16:01.680 If you look at something like the iPhone, the average 0:16:01.720 --> 0:16:05.120 release time is seven hundred and twenty five days between releases, 0:16:05.480 --> 0:16:07.800 and right now it's been five hundred and ninety nine days, 0:16:07.800 --> 0:16:10.840 so they say caution approaching the end of its life cycle, 0:16:10.840 --> 0:16:14.720 which means Apple may come out with a new iPhone. 0:16:14.800 --> 0:16:18.320 Se Now let's take a look at the iMac which 0:16:18.360 --> 0:16:23.280 we were just talking about. iMac don't buy because it's 0:16:23.360 --> 0:16:27.120 typically three hundred and ninety eight days between releases. Right 0:16:27.160 --> 0:16:31.720 now we are at nine hundred and eleven days between releases. 0:16:32.200 --> 0:16:35.200 So that's just to give you an idea. I always 0:16:35.240 --> 0:16:38.120 say with Apple products, especially the popular ones, you kind 0:16:38.120 --> 0:16:39.880 of want to get them right when they come out, 0:16:40.040 --> 0:16:44.360 because Apple is really good at refreshing their product lines, 0:16:44.360 --> 0:16:47.520 like on a very timely manner, and so the second 0:16:47.560 --> 0:16:50.400 that device comes out, it is almost like a ticking 0:16:50.440 --> 0:16:52.920 clock of when the next one is going to come out, 0:16:52.960 --> 0:16:55.600 So that is something to keep in mind. Also wanted 0:16:55.640 --> 0:16:58.360 to mention that Apple raised prices on almost all of 0:16:58.360 --> 0:17:02.320 its subscription services, so Apple TV Plus going up from 0:17:02.360 --> 0:17:04.920 six ninety nine a month to nine ninety nine, News 0:17:04.920 --> 0:17:07.920 Plus nine nine nine to twelve ninety nine, Arcade four 0:17:08.040 --> 0:17:10.439 ninety nine to six ninety nine a month, and then 0:17:10.520 --> 0:17:14.240 these Apple one Bundle plans going up from sixteen ninety 0:17:14.240 --> 0:17:17.080 five to nineteen ninety five a month. The Premiere plan, 0:17:17.119 --> 0:17:19.239 the one that I pay for, which started out as 0:17:19.280 --> 0:17:21.080 twenty nine ninety nine, then it went up to thirty 0:17:21.119 --> 0:17:24.240 two ninety nine. Now it's up to thirty seven ninety 0:17:24.680 --> 0:17:29.560 nine a month. So this is it's just the way 0:17:29.560 --> 0:17:32.399 of the world right now with all of these streaming services, 0:17:32.480 --> 0:17:36.600 every single company is raising prices. All right. Coming up next, 0:17:36.600 --> 0:17:38.720 we're going to talk to our first guests. Who's gonna 0:17:38.720 --> 0:17:41.320 tell us about their AI chatbot or actually we're gonna 0:17:41.320 --> 0:17:44.239 talk malware. Let's talk malware, how to avoid it, what 0:17:44.320 --> 0:17:46.320 it is, and how you can avoid it on your system. 0:17:46.400 --> 0:17:51.640 You're listening to rich on tech. Welcome back to rich 0:17:51.680 --> 0:17:54.200 on Tech. Rich Demiro here hanging out with you, talking 0:17:54.320 --> 0:17:58.800 technology at triple eight rich one oh one, eighty eight 0:17:59.000 --> 0:18:01.920 seven four to two. So for one zero one we're 0:18:01.920 --> 0:18:03.439 gonna do an interview right now. But if you have 0:18:03.440 --> 0:18:06.239 a question about technology, give me a call, get in 0:18:06.280 --> 0:18:08.280 with Kim. She will get you queued up so you 0:18:08.280 --> 0:18:11.960 can be on air and ask your question about whatever 0:18:12.000 --> 0:18:14.600 you want, whatever's vexin you, whatever you need help with, 0:18:15.000 --> 0:18:18.080 looking for an app for something, need a recommendation. I 0:18:18.119 --> 0:18:20.880 am all ears at triple eight rich one oh one. 0:18:20.920 --> 0:18:24.320 That's eight eight eight seven four to two, four one 0:18:24.640 --> 0:18:28.200 zero one. Joining me now, is Mark Stockley, senior threat 0:18:28.280 --> 0:18:33.000 intelligence researcher at malware Bites. Mark is joining us from 0:18:33.040 --> 0:18:36.000 the UK today. Mark, Thanks and welcome to the show. 0:18:37.240 --> 0:18:39.440 Thanks very much, great to be here. 0:18:39.640 --> 0:18:43.359 Well, thank you. So let's talk about this dreaded term 0:18:43.720 --> 0:18:47.360 called malware. What is malware exactly? 0:18:48.960 --> 0:18:51.440 So malware is malicious software. 0:18:51.520 --> 0:18:53.879 So it's just like the computer programs that you have 0:18:54.040 --> 0:18:57.520 on your computer, but its intentions are bad. So it's 0:18:57.560 --> 0:19:00.320 there basically to try and make money from you, and 0:19:00.400 --> 0:19:03.879 it will do that generally by stealing something from you 0:19:04.359 --> 0:19:05.800 or trying to extort you. 0:19:06.600 --> 0:19:09.840 And what are some common signs that your computer or 0:19:09.880 --> 0:19:12.320 device may be infected with malware? 0:19:13.560 --> 0:19:16.720 Okay, so these come with big caveats. So you may 0:19:16.800 --> 0:19:19.560 find that your computer is running slowly, you may find 0:19:19.560 --> 0:19:22.879 that your computer is running hot, you may find that 0:19:22.920 --> 0:19:26.280 you're inundated with pop up ads, and you may even 0:19:26.320 --> 0:19:29.159 find that your computer is crashing more than it used to. 0:19:30.160 --> 0:19:34.080 But the big caveat is that all of these things 0:19:34.359 --> 0:19:38.120 can be caused by things that aren't malware, and there 0:19:38.160 --> 0:19:41.080 is no guarantee that malware on your computer will cause 0:19:41.119 --> 0:19:45.679 those things. So generally, the less the less well written 0:19:45.680 --> 0:19:47.440 that malware is the more of those things that you're 0:19:47.520 --> 0:19:50.800 likely to see. There are particular types of malware like 0:19:50.880 --> 0:19:55.520 cryptomnors which tried to mind cryptocurrency, which use lots of resources, 0:19:55.520 --> 0:19:58.520 so they might make your computer run hot or run slowly. 0:19:58.800 --> 0:20:02.159 But the really bad stuff I said earlier about the 0:20:02.160 --> 0:20:05.080 malware that steals things from you, that's really really good 0:20:05.080 --> 0:20:09.199 at staying hidden and it doesn't leave obvious signs like 0:20:10.160 --> 0:20:13.760 using lots of resources or crashing your computer. These computer programs, 0:20:13.800 --> 0:20:16.400 these malicious programs, are quite mature and they're very good 0:20:16.400 --> 0:20:19.160 at staying hidden. So my advice is, actually, even though 0:20:19.440 --> 0:20:22.639 those things might be a sign that you've got malware infection, 0:20:23.359 --> 0:20:25.040 don't try reading the signs. 0:20:25.359 --> 0:20:25.639 Okay. 0:20:25.680 --> 0:20:28.639 The most reliable sign of an infection on one of 0:20:28.680 --> 0:20:33.320 your devices, by far is your antivirus software telling you 0:20:33.520 --> 0:20:34.640 it's found in infection. 0:20:35.240 --> 0:20:35.560 Okay. 0:20:35.960 --> 0:20:39.639 It's a bit like trying to read the signs is 0:20:39.680 --> 0:20:41.639 a bit like going around your house and looking at 0:20:41.680 --> 0:20:44.480 the books in your bookcase and seeing if they're still 0:20:44.480 --> 0:20:46.000 in the same order, and then trying to work out 0:20:46.040 --> 0:20:48.040 if you've got a burglar based on that. You know, 0:20:48.080 --> 0:20:53.000 it's much better if you've got CCTV. You know, the camera, 0:20:53.280 --> 0:20:54.280 the alarm, and all the. 0:20:54.200 --> 0:20:54.639 Rest of it. 0:20:54.800 --> 0:20:56.760 Do that for your computer, it's a much much more 0:20:56.800 --> 0:20:58.959 reliable way of telling if you've got a malware infection. 0:20:59.119 --> 0:21:00.520 Yeah, I mean it makes sense. And so if you're 0:21:00.560 --> 0:21:03.360 writing good malware, you don't want it to be detected 0:21:03.359 --> 0:21:05.560 by the naked eye because that would defeat the whole 0:21:05.600 --> 0:21:08.280 purpose of it. Right, So, I mean, exactly some of 0:21:08.280 --> 0:21:11.320 the lazy malware probably is. But I guess the other 0:21:11.400 --> 0:21:13.800 question is how are we getting malware on our systems? 0:21:13.800 --> 0:21:14.920 Like where is it coming from? 0:21:16.359 --> 0:21:19.800 Because a great question. So you can get malware. It 0:21:19.800 --> 0:21:22.639 could be sent to you in email disguised as an invoice. 0:21:23.760 --> 0:21:27.240 You might accidentally download it from a website pretending to 0:21:27.280 --> 0:21:30.480 be a vendor that you trust. So you know, maybe 0:21:30.680 --> 0:21:32.439 you're looking for an app for your phone, or you're 0:21:32.440 --> 0:21:34.679 looking for a program for your laptop, and you go 0:21:34.720 --> 0:21:36.960 and do a Google search for it. Maybe that the 0:21:37.000 --> 0:21:40.760 search results that the search ads have been hijacked by 0:21:40.760 --> 0:21:42.119 a malware vendor and they try. 0:21:41.960 --> 0:21:45.359 And get you to download it that way. It could 0:21:45.400 --> 0:21:47.200 be that they. 0:21:47.640 --> 0:21:50.440 Exploit a vulnerability in a computer program that you've got. 0:21:50.480 --> 0:21:52.680 So perhaps you know your web browser is out there 0:21:53.080 --> 0:21:56.600 looking at websites all day. If there is a flaw 0:21:56.800 --> 0:21:58.960 in the way that that web browser has been coded, 0:21:59.200 --> 0:22:03.560 sometimes it's possible for cyber criminals to exploit that flaw 0:22:03.800 --> 0:22:06.240 and make the web browser do something it's not supposed 0:22:06.280 --> 0:22:10.040 to do, such as running malicious code or downloading malicious code. 0:22:10.800 --> 0:22:15.360 So I've heard these terms, like, you know, viruses, worms, trojans, 0:22:15.920 --> 0:22:19.439 is a virus, malware? And what are the differences with 0:22:19.520 --> 0:22:22.720 those two things, or or those various things, I should say. 0:22:23.320 --> 0:22:25.919 So all of those things are types of malicious software. 0:22:25.960 --> 0:22:28.080 So malicious software is just a very big broad term 0:22:28.160 --> 0:22:31.640 meaning bad software, okay. And a virus is a bit 0:22:31.640 --> 0:22:34.960 of malware that hides inside another program. A worm is 0:22:34.960 --> 0:22:38.919 a bit of malware that spreads itself, It replicates across 0:22:38.920 --> 0:22:41.320 a network. I don't know if you remember want to 0:22:41.359 --> 0:22:43.679 cry back in twenty seventeen that very famously that was 0:22:43.680 --> 0:22:45.800 a worm that spread around the world in a few hours. 0:22:47.359 --> 0:22:50.800 And a trojan is a bit of malware that comes 0:22:50.800 --> 0:22:55.119 disguised as normally as a kind of legitimate program. But 0:22:55.560 --> 0:22:58.520 the distinctions between them I don't think are actually all 0:22:58.520 --> 0:23:01.600 that helpful for India users, because what we see a 0:23:01.600 --> 0:23:05.400 lot of these days is that a lot of sorts 0:23:05.400 --> 0:23:09.360 of malware will actually download other malware, so it will 0:23:09.400 --> 0:23:11.919 try very hard. Whatever you end up with on your system, 0:23:12.119 --> 0:23:15.040 it'll probably have some provision for bringing another bit of 0:23:15.040 --> 0:23:17.679 malware in, depending on what kind of system you have. 0:23:18.720 --> 0:23:21.440 So it could be that you know you have or 0:23:21.480 --> 0:23:24.760 you have a chain of malicious software, chain of malicious events, 0:23:24.760 --> 0:23:27.320 so you know, one type of malware might lead to 0:23:27.359 --> 0:23:29.879 another type of malware might lead to another type of malware, 0:23:29.880 --> 0:23:32.280 So you could end up with all of these things. 0:23:32.400 --> 0:23:35.240 Oh wow, that's interesting, a lot of a chain reaction effect. 0:23:35.520 --> 0:23:39.400 So are we talking just desktop computers at risk or 0:23:40.080 --> 0:23:43.320 are you know, Android phones, our iOS devices? I mean, 0:23:43.320 --> 0:23:46.080 I know iOS is traditionally pretty secure, but can this 0:23:46.080 --> 0:23:48.119 stuff happen on these various platforms or what? 0:23:49.200 --> 0:23:55.000 So any computer, any computer can run malicious software. With 0:23:55.440 --> 0:23:58.840 some types of devices, it's harder than others. So everybody 0:23:58.880 --> 0:24:02.600 is probably aware that the Windows is the most prominent 0:24:02.640 --> 0:24:07.560 target for malware because it's so widely used inside businesses. 0:24:07.560 --> 0:24:08.760 But you can get malware for your Mac. 0:24:08.760 --> 0:24:11.199 There's nothing about your Mac that makes it better at 0:24:11.240 --> 0:24:13.919 preventing malware, particularly, so you can get malware for your 0:24:13.960 --> 0:24:16.639 Mac you can get malware for your Android phone, you 0:24:16.640 --> 0:24:19.600 can get malware for your Chromebook, you can even get 0:24:19.640 --> 0:24:24.119 malware for your iOS device. Now with iOS device is 0:24:24.280 --> 0:24:26.960 what we see is it's a very very locked down system. 0:24:27.240 --> 0:24:31.600 So the malware there tends to be very expensive, but 0:24:31.800 --> 0:24:33.840 very very good at what it does. So that's much 0:24:33.840 --> 0:24:35.879 more of a threat for high value targets. So if 0:24:35.880 --> 0:24:39.280 you're a politician and somebody's prepared to spend you know, 0:24:39.320 --> 0:24:42.720 a million dollars on infecting your phone, then that's possible. 0:24:43.480 --> 0:24:47.080 And because iOS is so locked down, you can't run 0:24:47.160 --> 0:24:49.720 antivirus scanners on it, so if you do get something 0:24:49.720 --> 0:24:51.960 bad on your iPhone, there's almost nothing you can do 0:24:52.000 --> 0:24:55.000 about it. It would be practically impossible for you to detect. 0:24:55.280 --> 0:24:57.239 So most people won't have to worry about that. 0:24:58.400 --> 0:25:01.160 But it's interesting because some many people use the iPhone. 0:25:01.160 --> 0:25:03.840 Like you said, Windows are so prominent on the desktop side, 0:25:04.160 --> 0:25:07.760 iOS is so prominent on the you know, the mobile side, 0:25:08.000 --> 0:25:10.359 and there's so many pop ups that people get on 0:25:10.400 --> 0:25:12.720 their mobile devices that are I guess fed through ads 0:25:12.800 --> 0:25:16.000 or websites or whatever that say, hey, your device is infected, 0:25:16.480 --> 0:25:19.359 and they end up downloading something or you know, clicking 0:25:19.440 --> 0:25:21.679 a link that is supposedly going to help them, but 0:25:21.760 --> 0:25:23.840 actually that's that's nefarious too. 0:25:25.440 --> 0:25:29.000 Yeah, I think generally, if ever you find yourself faced 0:25:29.000 --> 0:25:32.240 with a pop up saying here's the thing that's really 0:25:32.280 --> 0:25:34.560 good for your computer, that's probably not how you should 0:25:34.600 --> 0:25:37.800 be getting security software. Like, don't don't wait for someone 0:25:37.840 --> 0:25:40.600 to tell you go and seek out security software from 0:25:40.600 --> 0:25:46.080 a reputable vendor, because the pop ups are I was 0:25:46.119 --> 0:25:48.960 gonna say, they're always bad news, but they're not necessarily 0:25:49.000 --> 0:25:51.920 always bad news. But it is a technique used by 0:25:51.960 --> 0:25:57.200 malware authors. So some malware authors will actually tell you 0:25:57.200 --> 0:25:59.400 you go to a website and they'll trigger a pop 0:25:59.480 --> 0:26:01.800 up that says your browser needs an update, download the 0:26:01.880 --> 0:26:05.160 update here, and then actually what you're downloading is a trojan. 0:26:06.480 --> 0:26:08.439 So tell me about malware bites. I've heard of this 0:26:08.520 --> 0:26:11.800 software forever. It's been around for a very long time. 0:26:12.040 --> 0:26:14.240 What do you make and you know what is it 0:26:14.280 --> 0:26:14.680 good for? 0:26:16.480 --> 0:26:20.919 So malware bites is excellent at discovering malware on your devices. 0:26:21.720 --> 0:26:23.840 So you're right, malware bites has been around a long time. 0:26:23.880 --> 0:26:27.760 Obviously the technology has evolved massively over that period of time. 0:26:28.280 --> 0:26:34.040 We make security software for Windows for Mac, for Android. Basically, 0:26:34.119 --> 0:26:37.960 any system that can get a malware infection that you'll find, 0:26:38.320 --> 0:26:41.560 malware bites has got something that can help you. We 0:26:41.600 --> 0:26:45.240 also provide a web browser plug in that can help 0:26:45.280 --> 0:26:48.520 you with malicious websites, and we've just released identity theft 0:26:48.600 --> 0:26:51.920 protection software as well, because that's a really important threat 0:26:51.960 --> 0:26:52.680 these days. 0:26:52.800 --> 0:26:55.160 We're talking about phones. There's lots and. 0:26:55.119 --> 0:26:59.679 Lots of people these days who, like the kids, are 0:26:59.720 --> 0:27:02.520 using phones in very differently than the way that you 0:27:02.640 --> 0:27:05.000 or I might use laptops or desktop computers, and they 0:27:05.000 --> 0:27:07.000 don't have as much data stored on there, and the 0:27:07.040 --> 0:27:09.720 big threat to them is actually to their identity, that 0:27:09.760 --> 0:27:11.679 their identity is going to get stolen, that someone's going 0:27:11.720 --> 0:27:15.960 to pretend to be them and use that as a 0:27:15.960 --> 0:27:20.640 way of making money. So identity theft is a real problem, 0:27:21.119 --> 0:27:23.920 and also we've just released a specialist software to help 0:27:23.960 --> 0:27:26.960 you with that. Because as ever, you know, the threats 0:27:26.960 --> 0:27:29.240 don't stand still, they evolve over time. 0:27:29.400 --> 0:27:32.560 And explain quickly the difference. Like I know that malware 0:27:32.600 --> 0:27:34.639 bites has for a long time had a free version 0:27:34.720 --> 0:27:36.679 of what they do. What's the difference between the free 0:27:36.800 --> 0:27:39.000 and a paid version? Like can I just start with 0:27:39.040 --> 0:27:40.120 the free and be protected. 0:27:43.320 --> 0:27:44.360 No, please don't do that. 0:27:44.520 --> 0:27:47.680 So the free scanner there is to tell you if 0:27:47.720 --> 0:27:51.080 you've got malware on your system, which is a very 0:27:51.160 --> 0:27:53.000 useful thing to know. If you find yourself in this 0:27:53.080 --> 0:27:54.920 situation that we were describing at the beginning. You know 0:27:55.040 --> 0:27:57.639 your computer is running slowly or it's crashing very often. 0:27:57.800 --> 0:28:01.160 You might want to run the free scanner to discover 0:28:01.440 --> 0:28:03.080 if you've got malware on your system, but you know 0:28:03.119 --> 0:28:05.480 the burglar is already in your house. 0:28:05.600 --> 0:28:06.400 At that point. 0:28:08.000 --> 0:28:13.040 Much better is to get the actual antivirus software, which 0:28:13.320 --> 0:28:16.200 sits on your computer all the time as a kind 0:28:16.200 --> 0:28:20.000 of guardian angel. And what it's doing is every time 0:28:20.040 --> 0:28:23.200 your computer does something, it's kind of checking over your 0:28:23.200 --> 0:28:25.560 shoulder and going right, is there any malware involved in 0:28:25.640 --> 0:28:27.800 what you've just done? Have we seen anything? Have we 0:28:27.880 --> 0:28:30.800 detected anything that we have seen before? Or is this 0:28:30.880 --> 0:28:33.239 behaving in a way that looks like malware even if 0:28:33.240 --> 0:28:35.800 we've never seen it before. Is this doing something that 0:28:35.840 --> 0:28:40.120 looks suspicious? So it's obviously it's like in your home, 0:28:40.160 --> 0:28:42.400 you know, it's much better to fit the locks to 0:28:42.480 --> 0:28:45.320 your door and to your windows, and to fit the 0:28:45.320 --> 0:28:48.400 CCTV and stop that burglar getting in in the first place, 0:28:48.800 --> 0:28:52.640 than to try and detect if they're already in your house. 0:28:53.320 --> 0:28:57.720 Understandable. Mark Stockley, Senior threat intelligence researcher at Malware Bites. 0:28:58.080 --> 0:28:59.640 Thanks so much for joining me today. I think we've 0:28:59.640 --> 0:29:02.040 got a lot of information about how this stuff gets 0:29:02.040 --> 0:29:05.440 on our systems and how to avoid it. Appreciate it all, right, 0:29:05.640 --> 0:29:06.120 y much. 0:29:05.960 --> 0:29:06.400 For having me. 0:29:06.480 --> 0:29:09.120 Coming up next, Triple eight Rich one O one eight 0:29:09.200 --> 0:29:12.960 eight eight seven four to two four one zero one. 0:29:13.240 --> 0:29:17.240 I'm going to talk about Super Mario Brothers. Wonder why 0:29:17.280 --> 0:29:23.760 I'm loving this game so much. Welcome back to rich 0:29:23.840 --> 0:29:27.880 on Tech. Rich Demiro here hanging out with you, talking technology. 0:29:28.040 --> 0:29:31.680 Triple eight Rich one O one eight eight eight seven 0:29:31.760 --> 0:29:35.960 four to two four one zero one. The website is 0:29:36.320 --> 0:29:40.200 richon Tech dot tv. You can also email me right there, 0:29:40.640 --> 0:29:43.760 and you can find me on social media at rich 0:29:43.840 --> 0:29:48.880 on Tech. Let's go to Melody in Carlsbad. Melody You're 0:29:48.880 --> 0:29:49.680 on with rich. 0:29:50.600 --> 0:29:56.800 Hi Rich Listen about oh, probably nine months ago, I 0:29:57.000 --> 0:30:00.880 received a noticed from the post office that I had 0:30:00.920 --> 0:30:05.080 a registered letter. I went there and the registered letter 0:30:05.360 --> 0:30:09.120 was from geek Squad telling me that I needed to 0:30:09.160 --> 0:30:13.240 renew my account. Well, I thought that was really odd 0:30:13.280 --> 0:30:17.040 that they anybody would be sending me a registered letter. 0:30:18.000 --> 0:30:20.120 I thought it was a scam. I checked it out, 0:30:20.160 --> 0:30:22.760 and of course it was a scam, so I did 0:30:22.840 --> 0:30:29.280 nothing with it. Then, about a month ago, I got 0:30:29.320 --> 0:30:34.560 an email from the geek Squad saying I needed alerting 0:30:34.640 --> 0:30:38.840 me that my account was going to expire and I 0:30:38.960 --> 0:30:43.360 needed to renew it. Well, I ignored that because I 0:30:43.440 --> 0:30:46.840 knew the Geek Squad that it was a scam. I 0:30:46.920 --> 0:30:50.240 don't have an account with geek Squad. I've never done 0:30:50.280 --> 0:30:55.960 any business with Geek Squad, so then I ignored the email. 0:30:57.680 --> 0:31:01.920 A few days ago, I get an email from an 0:31:02.040 --> 0:31:09.520 unknown person advising me that my account has been restored 0:31:09.920 --> 0:31:16.040 or renewed and for a charge of I think it 0:31:16.120 --> 0:31:22.320 was like two hundred bucks one ninety nine. Well, I 0:31:22.320 --> 0:31:26.320 I didn't do anything, you know, I haven't taken any 0:31:26.440 --> 0:31:31.600 action on that. But I'm wondering what do I do? Yeah, 0:31:32.640 --> 0:31:34.640 the only thing I can think of is to keep 0:31:34.720 --> 0:31:40.080 monitoring my credit card accounts. But I can't, you know, 0:31:40.240 --> 0:31:42.600 unless they have I don't know if they have any 0:31:42.600 --> 0:31:44.280 of my credit card information. 0:31:44.640 --> 0:31:47.000 Okay, this is I'm glad you brought this up melody, 0:31:47.040 --> 0:31:50.240 because this is happening a lot, a lot, a lot, 0:31:50.760 --> 0:31:55.240 and it is I'm seeing two of the major scams 0:31:55.240 --> 0:31:57.880 out there. One involves a geek Squad, the other involves 0:31:57.960 --> 0:32:02.000 Norton Anti virus. And so it happens exactly like you're saying. 0:32:02.440 --> 0:32:06.120 You get an email that says, here's an invoice for 0:32:06.200 --> 0:32:11.160 your geek Squad service renewal, and it's some ungodly amount, 0:32:11.200 --> 0:32:13.400 you know, three hundred ninety eight dollars for the year, 0:32:13.440 --> 0:32:16.240 two hundred ninety eight dollars, whatever it is. And it 0:32:16.280 --> 0:32:19.760 says this will be charged, you know, in the next 0:32:20.000 --> 0:32:25.680 week unless you call this number. And so you call 0:32:25.720 --> 0:32:27.800 this number. I'm actually looking at one right now. Okay, 0:32:27.880 --> 0:32:31.680 says geek Squad protect your tech. It's time for renewal 0:32:32.200 --> 0:32:35.800 order ID product geek Squad five year personal home membership 0:32:35.840 --> 0:32:38.440 customer information that has all your data on there, including 0:32:38.440 --> 0:32:40.840 your name and your email address, and it says we're 0:32:40.880 --> 0:32:43.560 ready to help whenever you need us, call us at 0:32:43.600 --> 0:32:47.280 this phone number. And so what's happening is they want 0:32:47.360 --> 0:32:49.920 you to see this email and say, wait a second, 0:32:50.000 --> 0:32:52.800 I didn't subscribe to geek Squad. And you call that 0:32:52.920 --> 0:32:57.320 number and that's when the actual scam takes place, because 0:32:57.360 --> 0:33:00.240 you think that you're confirming your credit card number or 0:33:00.240 --> 0:33:04.400 getting this charge reversed, and they're actually collecting that information 0:33:04.480 --> 0:33:06.640 from you. This has nothing to do with the Geek Squad. 0:33:06.920 --> 0:33:09.800 They're just using the Geek Squad's good name to get 0:33:09.840 --> 0:33:13.880 your information and to try to charge you. So, Melody, 0:33:13.920 --> 0:33:15.680 I know this is happening to you, and you're getting 0:33:15.720 --> 0:33:18.760 these letters in the mail and these emails, and you know, 0:33:18.800 --> 0:33:21.160 could even be a phone call. But the best thing 0:33:21.160 --> 0:33:23.840 you can do is, like you said, monitor your credit 0:33:23.880 --> 0:33:26.960 card for any real charges that may come about, which 0:33:27.000 --> 0:33:30.360 there's probably not going to be any, and just keep 0:33:30.440 --> 0:33:34.200 deleting these emails, don't don't unsubscribe to them, don't call 0:33:34.240 --> 0:33:37.120 the phone number that's inside these emails. This is something 0:33:37.160 --> 0:33:39.680 that I'm seeing on a daily basis. I'm getting these 0:33:39.680 --> 0:33:42.560 emails and so it's coming. Like I said, the Geek 0:33:42.560 --> 0:33:45.520 Squad and Norton are two of the biggest because those 0:33:45.560 --> 0:33:47.720 are two of the biggest brand names out there. So 0:33:47.800 --> 0:33:50.560 that's what's happening, Melody, you could safely ignore them. I'm 0:33:50.560 --> 0:33:53.320 glad you brought it up so that people can't avoid this. 0:33:53.480 --> 0:33:56.040 Thanks so much for the call today, triple A Rich 0:33:56.080 --> 0:33:58.800 one oh one eight eight eight seven four to two 0:33:59.280 --> 0:34:04.080 four one zero one. Mark is in one Netca, California. Mark, 0:34:04.120 --> 0:34:04.959 you're on with Rich? 0:34:05.160 --> 0:34:09.840 Well, good aftern answer. I generally speaking, I'm always researching 0:34:09.880 --> 0:34:12.400 and looking at different things, and I may go to 0:34:12.480 --> 0:34:14.920 a website I don't have time to look at at 0:34:14.920 --> 0:34:17.840 that point of time, so I'll drag down one of 0:34:17.880 --> 0:34:20.000 the urals to the desktop. I have so many things 0:34:20.000 --> 0:34:22.560 on my desktop here, but I pulled down a couple 0:34:22.760 --> 0:34:28.279 of articles or stories from Twitter months ago, and I 0:34:28.400 --> 0:34:30.480 pulled it down to the desktop so I could go 0:34:30.520 --> 0:34:32.319 back to it later. And now I can't get rid 0:34:32.360 --> 0:34:34.799 of them. They won't delete. They won't even move off 0:34:34.840 --> 0:34:37.920 of the position that they're in. I might be able 0:34:37.920 --> 0:34:40.720 to move around a little bit, but it will not delete. 0:34:40.800 --> 0:34:44.319 It will not allow me to watch it and then 0:34:44.760 --> 0:34:48.280 get rid of it. And it's bad enough with YouTube 0:34:48.360 --> 0:34:51.919 not let me on talking about malware bytes. They won't 0:34:51.920 --> 0:34:54.120 even allow mailware bytes. So I'm kind of at. 0:34:54.040 --> 0:34:58.120 A what kind of computer is this laptop? 0:34:58.200 --> 0:34:59.480 That's you know, Windows? 0:34:59.560 --> 0:35:03.520 Okay, so Windows? So on a Windows computer? The best 0:35:03.520 --> 0:35:06.279 way to delete these things? Obviously, you can drag them 0:35:06.280 --> 0:35:08.120 to the trash can. If it's a you know, if 0:35:08.120 --> 0:35:11.480 it's a quick shortcut to a URL or any icon 0:35:11.520 --> 0:35:14.520 that's on your desktop. The main ways to delete these 0:35:14.520 --> 0:35:17.160 things are to drag them to the trash so you 0:35:17.160 --> 0:35:19.040 can just pick one up and drag it to the trash. 0:35:19.160 --> 0:35:21.560 And of course I assume you've tried to do that, 0:35:21.719 --> 0:35:24.360 because you're saying that this is not working. So the 0:35:24.440 --> 0:35:27.160 second way to try to get rid of these URLs 0:35:27.160 --> 0:35:30.240 on your desktop is to select one and then press 0:35:30.480 --> 0:35:33.640 shift and the delete key at the same time. So 0:35:33.760 --> 0:35:36.960 shift and delete to get rid of this. And it 0:35:37.040 --> 0:35:38.719 says I'm trying this right now. It says, are you 0:35:38.800 --> 0:35:41.160 sure you want to permanently delete this item? I press yes, 0:35:41.600 --> 0:35:44.719 and my computer is saying access denied. And so this 0:35:44.880 --> 0:35:47.439 may be what you're coming up against. You may need 0:35:47.480 --> 0:35:51.040 to log in as an administrator to do this, because 0:35:51.040 --> 0:35:54.680 sometimes it does try to protect you from certain operations 0:35:54.680 --> 0:35:57.759 on your computer that could have negative effects. And so 0:35:57.800 --> 0:36:00.080 if you are not the owner of that computer, or 0:36:00.120 --> 0:36:02.440 if you're on like a guest account, you're not the administrator, 0:36:02.480 --> 0:36:05.120 you may have to do that. If that's not working 0:36:05.160 --> 0:36:09.080 for you, you may want to try restarting your computer and 0:36:09.120 --> 0:36:11.520 then doing it, because sometimes these things are a little 0:36:11.520 --> 0:36:13.960 bit stickier than they should be and a good restart 0:36:14.000 --> 0:36:15.799 will help that. But try the shift delete. I think 0:36:15.840 --> 0:36:18.759 that'll really help. Mark and let me know. Email me 0:36:18.800 --> 0:36:23.040 on the website. Richon Tech dot tv coming up more 0:36:23.080 --> 0:36:25.680 of your calls. Plus we'll talk Mario, the latest game 0:36:25.719 --> 0:36:28.640 that everyone loves, including myself. This is rich on Tech. 0:36:30.800 --> 0:36:33.960 What's going on? Welcome back to rich on Tech. Rich 0:36:34.000 --> 0:36:37.160 Demiro here hanging out with you, talking technology. Hope you're 0:36:37.200 --> 0:36:41.280 having a fantastic day. Phone lines are open at triple 0:36:41.320 --> 0:36:44.919 eight rich one O one eight eight eight seven four 0:36:44.880 --> 0:36:48.080 to two four one zero one is the phone number. 0:36:48.840 --> 0:36:53.760 We're going to talk about Cruise pausing its driverless car operations. 0:36:54.640 --> 0:36:56.680 We're going to talk about phishing and malware. A new 0:36:56.719 --> 0:36:59.200 report says that this stuff is up. So if you 0:36:59.239 --> 0:37:02.239 think that it can't happened to you, think again, it 0:37:02.360 --> 0:37:05.080 can and it will. We're gonna talk about Mario. It's 0:37:05.120 --> 0:37:09.440 a fun new game, Super Mario. Brothers wonder this is 0:37:09.480 --> 0:37:11.960 a great game. My brother actually texted we've got a 0:37:12.000 --> 0:37:15.240 little group chat with a family, and my brother posted 0:37:15.280 --> 0:37:17.200 a picture of his Nintendo switch and I said, let 0:37:17.200 --> 0:37:20.919 me guess, you must be playing Super Mario Brothers. Wonder 0:37:20.920 --> 0:37:22.840 He said, yeah, how'd you know, I said, because everyone's 0:37:22.840 --> 0:37:26.440 playing it. This is such a fun game. My name 0:37:26.480 --> 0:37:29.279 is rich Demiro. You're listening to rich on Tech website, 0:37:29.440 --> 0:37:34.879 rich on Tech dot TV, and of course online at 0:37:34.960 --> 0:37:36.719 rich on Tech. That's a lot of rich on Tech. 0:37:37.560 --> 0:37:39.839 So let me tell you about this Nintendo game. This 0:37:39.920 --> 0:37:43.960 is the first two D side scrolling Mario Brothers game 0:37:44.040 --> 0:37:47.040 in over ten years. This launched for the Nintendo Switch. 0:37:47.239 --> 0:37:49.240 Mentioned it on the show last weekend, but I hadn't 0:37:49.239 --> 0:37:51.839 had a chance to play it just yet, and boy, 0:37:51.880 --> 0:37:54.080 when I got a chance to play, it was fun. 0:37:54.760 --> 0:37:56.560 My nine year old and I were fighting over who 0:37:56.600 --> 0:37:59.200 got to play next because it was just It's one 0:37:59.239 --> 0:38:02.080 of those games that you pick up and there's almost 0:38:02.120 --> 0:38:04.759 no learning curve, right, you just know how to play 0:38:04.760 --> 0:38:08.120 it instinctively. So if you played the original Mario Brothers, 0:38:08.239 --> 0:38:10.320 or if you're looking for a gift this holiday season, 0:38:10.560 --> 0:38:12.640 or I don't know, I just have a feeling that 0:38:12.800 --> 0:38:15.920 over the holidays, Thanksgiving, Christmas and all throughout, you know, 0:38:15.920 --> 0:38:18.880 through the end of the year, no matter what you're celebrating, 0:38:19.200 --> 0:38:21.000 people are going to be getting this as a gift. 0:38:21.360 --> 0:38:23.440 The kids are gonna start playing it, and the parents 0:38:23.520 --> 0:38:24.880 or the adults are going to, wait a second, I 0:38:24.920 --> 0:38:27.200 want to play that because it just looks fun and 0:38:27.239 --> 0:38:29.080 it looks easy. I don't know if you've tried to 0:38:29.120 --> 0:38:31.040 play one of these video games these days, but you know, 0:38:31.080 --> 0:38:35.319 there's like fifteen different controller settings, fifteen different buttons on 0:38:35.360 --> 0:38:37.640 that thing. And it's not for the faint of heart. 0:38:37.680 --> 0:38:39.479 Like you need to know how to play video games 0:38:39.520 --> 0:38:42.000 for most of today's games, this one you do not. 0:38:42.680 --> 0:38:45.880 It's got fun power ups like elephant fruit, which turns 0:38:46.000 --> 0:38:48.440 Mario into an elephant with like a horn or what 0:38:48.440 --> 0:38:50.759 do they call it, not a horn, elephant nose, like 0:38:50.800 --> 0:38:54.719 a long elephant nose, a trunk, Thank you, Bobo. Then 0:38:54.719 --> 0:38:57.160 they've got these wonder flowers that trigger effects. 0:38:57.160 --> 0:38:57.239 Now. 0:38:57.280 --> 0:38:59.960 I don't know what these designers over in Japan were 0:39:01.000 --> 0:39:04.640 we're enjoying while they made this game, but those wonderflowers 0:39:04.680 --> 0:39:07.080 are a little you know, I guess all video games 0:39:07.120 --> 0:39:09.680 are kind of weird like that, right. There's up to 0:39:09.719 --> 0:39:13.799 four players locally and twelve players online, so that's kind 0:39:13.800 --> 0:39:18.240 of fun. The game is sixty dollars and This is gosh, 0:39:18.320 --> 0:39:21.240 it's been thirty years since the launch of the original 0:39:21.239 --> 0:39:24.600 Super Mario Brothers game on nes want to date yourself. 0:39:24.840 --> 0:39:28.160 There you go, thirty years. So again, Super Mario Brothers. 0:39:28.560 --> 0:39:30.960 Wonder if you're looking for a gift this holiday season, 0:39:30.960 --> 0:39:33.759 I'm telling you this is the one to get. Kids 0:39:33.760 --> 0:39:35.920 will love it, adults will love it, and I think 0:39:35.920 --> 0:39:37.719 you're gonna have fun play in this game, So I 0:39:37.760 --> 0:39:43.640 am that's for sure. Cruz this is the driverless taxi service. 0:39:43.880 --> 0:39:47.160 This is the company owned by GM General Motors. They 0:39:47.400 --> 0:39:52.239 have operations in I know it's in San Francisco. I 0:39:52.360 --> 0:39:56.320 believe it's in Phoenix and also Austin, and so Cruz 0:39:56.400 --> 0:40:00.960 has paused its driverless car operations after this issue they 0:40:00.960 --> 0:40:05.040 had in California, and the issue was a pedestrian was 0:40:05.120 --> 0:40:08.640 hit by a human driver and thrown into the path 0:40:08.719 --> 0:40:12.439 of one of these autonomous cruise cars. So the car 0:40:12.520 --> 0:40:15.080 did not actually well, it ended up hitting the person, 0:40:15.840 --> 0:40:18.719 but the car or the person was originally hit by 0:40:18.719 --> 0:40:22.000 a human driver and that human driver fled the scene, 0:40:22.040 --> 0:40:23.880 by the way, so they're still looking for that driver. 0:40:24.560 --> 0:40:28.040 But what happened was the human hit the person in 0:40:28.080 --> 0:40:31.400 the crosswalk. The person was thrown into the path of 0:40:31.440 --> 0:40:35.759 this Cruise driverless car, the driverless car, and this is 0:40:35.920 --> 0:40:39.760 kind of the sad part is it kind of dragged 0:40:39.760 --> 0:40:43.239 the person a couple of feet while trying to pull over, 0:40:43.960 --> 0:40:46.360 and I know, it's just like thinking about this is like, 0:40:46.480 --> 0:40:53.280 oh gosh. Now where the trouble started is apparently Cruise 0:40:53.400 --> 0:40:56.839 did not exactly tell the DMV everything they knew about 0:40:56.880 --> 0:40:59.759 this accident. And I guess there was some videotape that 0:40:59.800 --> 0:41:02.680 they didn't show until they were asked, like, hey, where's 0:41:02.680 --> 0:41:06.879 this tape, And so that's where the issue lies. I mean, look, 0:41:06.920 --> 0:41:11.040 these self driving cars are learning, and Cruise is arguing that, look, 0:41:11.160 --> 0:41:13.000 you know, there are things that could have done better. 0:41:13.360 --> 0:41:16.200 But at the same time, the issue with the DMV 0:41:16.360 --> 0:41:18.480 stem from the fact that Cruz was not one hundred 0:41:18.520 --> 0:41:22.600 percent forthcoming about everything it knew about this accident. And 0:41:22.680 --> 0:41:26.799 so the DMV immediately suspended their license for doing these 0:41:26.800 --> 0:41:30.440 self driving cars in California, and Cruise to took it 0:41:30.480 --> 0:41:32.120 a step further after that and said, you know what, 0:41:32.640 --> 0:41:34.239 We're going to pause a little bit here. We're going 0:41:34.280 --> 0:41:36.600 to stop our self driving cars everywhere in all of 0:41:36.600 --> 0:41:40.440 our markets, just to kind of rethink, refocus, and figure 0:41:40.440 --> 0:41:42.160 out what went wrong here and how we can make 0:41:42.160 --> 0:41:44.520 sure this never can happen again. Now, I think at 0:41:44.520 --> 0:41:47.239 the end of the day, the human is still the 0:41:47.280 --> 0:41:50.759 most at fault here because the human hit the other 0:41:50.920 --> 0:41:53.880 human and drove off, and they did it on purpose 0:41:53.880 --> 0:41:56.560 because they're probably scared. Who knows, they could have been drinking. 0:41:56.600 --> 0:41:59.560 Who knows what happened there. But you know, it's just 0:41:59.640 --> 0:42:01.920 one of these situations where no matter how you slice it, 0:42:01.920 --> 0:42:04.960 it is not good. And you could say, Okay, well, 0:42:04.960 --> 0:42:07.200 we should never have driverless cars, we should never have 0:42:07.640 --> 0:42:09.960 self driving cars. I don't think that's going to be 0:42:09.960 --> 0:42:12.799 the reality in the future. No matter what, we are 0:42:12.840 --> 0:42:15.319 going to have self driving cars. It's going to be 0:42:15.360 --> 0:42:17.960 a part of our lives. And I think in many cases, 0:42:18.000 --> 0:42:20.960 these self driving cars are probably safer than human drivers. 0:42:21.360 --> 0:42:24.560 Humans are human. They get behind the wheel after drinking, 0:42:24.640 --> 0:42:29.640 after taking drugs, after you know, they don't feel right mentally, physically. 0:42:29.719 --> 0:42:31.919 There are so many things that can happen with a car. 0:42:32.000 --> 0:42:36.080 A car is a piece of machinery and we're just human. 0:42:36.120 --> 0:42:39.120 We're just operating this machinery, and so many things can 0:42:39.160 --> 0:42:41.600 go wrong. And I'm not saying the driverless cars are perfect. 0:42:41.600 --> 0:42:44.759 They're just software and machinery and they're still learning and 0:42:44.760 --> 0:42:46.960 they're still figuring out. But I think the reaction times 0:42:46.960 --> 0:42:49.440 are quicker, the way that they react to things are 0:42:49.480 --> 0:42:52.520 probably better in many ways than humans can do it. 0:42:53.280 --> 0:42:56.240 But again, this is all evolving. Humans have been driving 0:42:56.239 --> 0:42:59.160 for a long time, driverless cars not so much. So. 0:42:59.360 --> 0:43:02.680 At the end of the day, Cruise pausing operations in 0:43:02.760 --> 0:43:06.279 all of its markets. Waimo still operates here in Los 0:43:06.320 --> 0:43:09.000 Angeles and in other cities, and I think it's not 0:43:09.040 --> 0:43:10.680 the last time we're gonna hear about stuff like this. 0:43:10.920 --> 0:43:13.719 These driverless cars are becoming a bigger and bigger force 0:43:13.800 --> 0:43:17.440 because why, money is at stake. There's money to be made, 0:43:17.920 --> 0:43:21.719 there's efficiencies, and there's a lot of money backing these 0:43:21.800 --> 0:43:26.719 driverless car operations. So again, very sad what happened in 0:43:26.800 --> 0:43:29.480 this specific instance, but I think Cruise is doing the 0:43:29.560 --> 0:43:31.640 right thing by saying, you know, let's pause for a 0:43:31.640 --> 0:43:34.600 little bit, let's figure out what's going to happen in 0:43:34.640 --> 0:43:36.880 the future with these kind of events, and let's make 0:43:36.920 --> 0:43:38.759 sure that never happens again. The car should have just 0:43:38.800 --> 0:43:41.040 come to a complete stop, right if you have a 0:43:41.120 --> 0:43:44.040 human that's stuck underneath your car, you don't keep moving. 0:43:44.719 --> 0:43:47.759 And the car didn't do that. It moved because it 0:43:47.800 --> 0:43:49.759 was programmed to do that. It was programmed to do 0:43:49.960 --> 0:43:53.160 a procedure where it would pull over until it was safe. 0:43:53.200 --> 0:43:55.560 In fact, in California, I guess there are laws that 0:43:55.600 --> 0:43:58.840 say you have to pull over after an accident, you know, 0:43:58.920 --> 0:44:02.160 to ensure the safe of other people, but not when 0:44:02.160 --> 0:44:06.200 that puts a human at risk. So we'll continue to 0:44:06.200 --> 0:44:09.560 watch that story see what happens with that. Let's talk 0:44:09.600 --> 0:44:12.160 more about phishing and malware, because we had a guest 0:44:12.239 --> 0:44:15.319 earlier on the show talking about malware, how to identify it, 0:44:15.400 --> 0:44:18.200 how to avoid it. But this is a report from 0:44:18.320 --> 0:44:21.640 vade secure. I guess, of course they probably try to 0:44:21.719 --> 0:44:24.880 keep people safe from malware and phishing. Q three twenty 0:44:24.920 --> 0:44:28.239 twenty three, phishing volumes increased one hundred and seventy three 0:44:28.280 --> 0:44:31.839 percent compared to previous quarter. Four hundred and ninety three 0:44:31.880 --> 0:44:36.600 million emails were phishing. Malware volume increased one hundred and 0:44:36.640 --> 0:44:38.960 ten percent quarter over quarter, hitting one hundred and twenty 0:44:38.960 --> 0:44:43.200 five million emails. August the most active month for phishing, 0:44:43.920 --> 0:44:47.360 two hundred and seven million fishing emails were sent September 0:44:47.560 --> 0:44:52.400 highest for malware forty five million malware threats. Top impersonated brands. 0:44:52.440 --> 0:44:55.080 If you get an email from Facebook or Microsoft, be 0:44:55.239 --> 0:44:58.640 on guard. Those are the two most impersonated brands. We 0:44:58.680 --> 0:45:01.399 talked about geek Squad earlier. Why do they impersonate these 0:45:01.440 --> 0:45:04.520 brands because they're popular. A lot of people get legitimate 0:45:04.560 --> 0:45:07.879 emails from Microsoft and Facebook on a daily basis, So 0:45:07.960 --> 0:45:10.040 these scammers try to mix in a few that are 0:45:10.080 --> 0:45:13.040 fake and they catch you off guard. And so when 0:45:13.080 --> 0:45:15.520 Facebook says, hey, did you just log in on this 0:45:15.360 --> 0:45:20.440 on this device from Croatia and you go no, and okay, 0:45:20.440 --> 0:45:22.759 here click here to fix that, and you click there, 0:45:22.800 --> 0:45:25.160 you log in without thinking, and now you've just been hacked. 0:45:26.040 --> 0:45:30.080 Let's see, financial services saw the most phishing URLs, while 0:45:30.120 --> 0:45:34.719 government fishing increased almost three hundred percent. Number one impersonator 0:45:34.800 --> 0:45:38.640 for phishing URLs Bank of America. That's what they're impersonating 0:45:38.640 --> 0:45:41.360 the most. Why because Bank of America is a huge bank, 0:45:42.200 --> 0:45:44.040 one of the top banks here in the US, if 0:45:44.080 --> 0:45:48.640 not the top bank. Phishing URLs impersonating Bank of America 0:45:48.880 --> 0:45:52.000 jumped eight hundred and seventy three percent quarter over quarter. 0:45:53.080 --> 0:45:56.320 Let's see what else Microsoft three sixty five key phishing 0:45:56.360 --> 0:45:59.640 target and the new way they're fishing is with QR codes. 0:46:00.000 --> 0:46:02.600 They send you a QR code through your email and say, hey, 0:46:03.480 --> 0:46:06.440 log in securely by scanning this code with your phone. 0:46:07.040 --> 0:46:08.799 And you may be saying, rich, why would I ever 0:46:08.840 --> 0:46:11.160 do that? Come on, this is like a no brainer. 0:46:11.200 --> 0:46:14.240 Help people do it. And again it's all about catching 0:46:14.239 --> 0:46:15.680 you off guard, because what do you have to do 0:46:15.680 --> 0:46:18.160 in real life? You have to scan sometimes a QR 0:46:18.239 --> 0:46:23.279 code to do something. Instagram copyright infringement scams continue to 0:46:23.320 --> 0:46:26.759 target users. I get these probably on a daily basis. Hey, 0:46:26.800 --> 0:46:31.719 your piece of content on Instagram it's illegal, it's copyright infringement. 0:46:32.160 --> 0:46:35.600 Click this link to verify your account, make sure everything's okay. 0:46:36.320 --> 0:46:39.520 And again people get those. I've gotten those for real 0:46:39.680 --> 0:46:42.400 where it says the music you used in your Instagram 0:46:42.400 --> 0:46:45.319 reel is copyrighted. We are going to take down that 0:46:45.480 --> 0:46:47.360 piece of content or we're going to mute the music. 0:46:47.400 --> 0:46:51.160 And so again, all of these phishing and malware things 0:46:51.160 --> 0:46:54.360 they play, they put a twist on something we know 0:46:54.480 --> 0:46:57.000 to be real, and that's how they get you. Email 0:46:57.080 --> 0:47:00.440 continues to be the top initial infection vector for phishing 0:47:00.520 --> 0:47:04.719 and malware. So beyond guard when you're on email, use 0:47:04.719 --> 0:47:08.319 a program that helps kind of scan your email for 0:47:08.440 --> 0:47:10.480 viruses and malware and all this stuff. But at the 0:47:10.560 --> 0:47:13.400 end of the day, you are your best line of defense. 0:47:14.040 --> 0:47:16.360 You get an email that seems too good to be true, 0:47:16.480 --> 0:47:21.240 don't click it. You get a warning that they're gonna stop, 0:47:21.800 --> 0:47:24.160 you know, I mean, you see it for everything. We're 0:47:24.200 --> 0:47:28.360 gonna turn off your electricity, We're gonna the car warranty 0:47:28.400 --> 0:47:31.160 on your on your car is gonna stop. Your Instagram 0:47:31.239 --> 0:47:34.200 account is gonna be deactivated. Your Facebook account is gonna 0:47:34.200 --> 0:47:36.920 be deactivated. Your bank account is going to be closed. 0:47:37.360 --> 0:47:40.560 No one is closing these accounts by emailing you. I 0:47:40.600 --> 0:47:43.040 can tell you that right now. Nobody is closing your 0:47:43.040 --> 0:47:45.880 accounts by emailing you. When there is actually an issue, 0:47:45.880 --> 0:47:48.479 and there's actually a problem, you will know for real. 0:47:48.880 --> 0:47:51.200 They will send a message to your phone, they will 0:47:51.239 --> 0:47:53.719 send you a notification. And ninety nine percent of the 0:47:53.719 --> 0:47:56.879 time Facebook is not sitting there closing accounts, and when 0:47:56.880 --> 0:48:00.359 they do, you'll know it. So just be aware. Again, 0:48:00.440 --> 0:48:06.440 Phishing email activity is up, and it's because we're human. 0:48:07.040 --> 0:48:09.799 We click these things and so you just have to 0:48:09.880 --> 0:48:13.360 really be on guard about what you're clicking, what you're doing. 0:48:13.960 --> 0:48:16.319 I can look at my inbox right now and see 0:48:16.360 --> 0:48:17.799 a whole bunch of stuff that I'm just like, what 0:48:17.960 --> 0:48:21.919 is this? Just be on guard, all right. Coming up next, 0:48:21.960 --> 0:48:23.960 more of your calls at triple eight rich one O 0:48:24.040 --> 0:48:26.799 one eight eight eight seven four to two four to 0:48:26.800 --> 0:48:30.720 one zero one. We got emails too from richontech dot TV. 0:48:30.960 --> 0:48:33.480 There's a email contact button you could send them there. 0:48:33.520 --> 0:48:35.560 I'll read one of those coming up next. My name 0:48:35.600 --> 0:48:38.680 is rich dmiro and you are listening to rich on Tech. 0:48:39.360 --> 0:48:44.880 Welcome back to rich on Tech. Rich on tech dot 0:48:44.920 --> 0:48:47.920 tv is the website. If you want to contact the show, 0:48:48.120 --> 0:48:52.560 send your email there or call in eighty eight rich 0:48:52.640 --> 0:48:55.160 one O one. That's eight eight eight seven four to 0:48:55.200 --> 0:48:59.720 two four one zero one. Mike rode In on the website. 0:48:59.760 --> 0:49:02.280 I have a set of bows Q forty five quiet 0:49:02.320 --> 0:49:06.400 comfort noise canceling headphones. I'm having connectivity issues with my 0:49:06.520 --> 0:49:10.520 Samsung S ten smartphone. I'm trying to connect with Bluetooth. 0:49:10.600 --> 0:49:13.760 Sometimes it works, sometimes it does not. On my phone. 0:49:13.840 --> 0:49:16.000 All my echo dots show up in the list, even 0:49:16.000 --> 0:49:19.080 my TV, but not my headphones. Last night it played 0:49:19.120 --> 0:49:21.879 somehow even though it never came up in the list. 0:49:22.160 --> 0:49:24.200 Out of curiosity, I closed all the apps and it 0:49:24.280 --> 0:49:28.960 was still playing help me Please in bold letters, Mike, 0:49:29.080 --> 0:49:31.840 I think you need to do what's called a network 0:49:31.960 --> 0:49:35.759 settings reset on this Samsung Galaxy S ten smartphone. It's 0:49:36.320 --> 0:49:39.799 it's an older phone, so you've probably connected things over 0:49:39.800 --> 0:49:42.640 the years to it, and something just doesn't seem to 0:49:42.680 --> 0:49:46.399 be playing right. So what I'd recommend is doing what's 0:49:46.440 --> 0:49:48.759 called a network settings reset. So you want to go 0:49:48.800 --> 0:49:51.279 into your Samsung phone. You want to go into your 0:49:51.360 --> 0:49:53.759 settings and let me get my phone here, so I 0:49:53.800 --> 0:49:56.520 can do this with you. Y swipe down from the top. 0:49:56.600 --> 0:49:59.200 There's a little gear icon in the upper right hand corner. 0:49:59.560 --> 0:50:02.160 You tap that and then you'll be into your settings. 0:50:02.239 --> 0:50:04.600 Now you scroll all the way down until it says 0:50:04.719 --> 0:50:08.560 general Management, and then you scroll all the way down 0:50:08.600 --> 0:50:10.520 again until it says reset. 0:50:10.560 --> 0:50:10.680 Now. 0:50:10.719 --> 0:50:12.680 I know it's scary because it says reset, so you 0:50:12.719 --> 0:50:15.560 probably didn't want to click that, but you can tap 0:50:15.719 --> 0:50:18.799 reset and then you get a bunch of reset options 0:50:19.280 --> 0:50:24.160 reset all settings, reset network settings, reset accessibility settings, and 0:50:24.200 --> 0:50:26.319 the one that you probably don't want to do is 0:50:26.680 --> 0:50:30.719 factory data reset, So factory data reset means this will 0:50:30.719 --> 0:50:35.200 bring your phone back to factory fresh finish. But if 0:50:35.239 --> 0:50:37.680 you're having problems with your phone and you want to 0:50:37.719 --> 0:50:39.920 reset something, maybe you change the setting and you just 0:50:39.960 --> 0:50:42.680 can't remember which setting it was and it's just annoying you. 0:50:42.680 --> 0:50:46.759 You can tap reset all Settings and it'll bring all settings, security, 0:50:46.840 --> 0:50:50.520 language accounts, personal data, settings for download apps. That will 0:50:50.560 --> 0:50:54.880 bring it all back to factory. Or you can do 0:50:55.040 --> 0:50:58.839 reset Network settings and that will reset the Wi Fi, 0:50:59.040 --> 0:51:01.879 the mobile data, and Bluetooth. That's the one I think 0:51:01.920 --> 0:51:04.200 you should tap. And so once you tap that, it 0:51:04.239 --> 0:51:07.000 will clear out all the Bluetooth devices, all the Wi 0:51:07.000 --> 0:51:10.080 Fi devices, all the connected devices on that phone. Then 0:51:10.120 --> 0:51:13.279 I would go in and I would repair the Bow's headphones, 0:51:13.360 --> 0:51:17.280 and I think your connectivity issues will hopefully be solved. 0:51:18.200 --> 0:51:25.319 Let's go to Mary Jane, Mary Jane, Mary Gene in Fallbrook, California. 0:51:25.360 --> 0:51:26.120 You're on with Rich. 0:51:26.640 --> 0:51:30.319 Oh, thank you so much for taking my call. I 0:51:30.400 --> 0:51:36.440 have an old Apple six. It wasn't holding I loved it, 0:51:36.440 --> 0:51:39.440 it wasn't holding a charge anymore. So I went to 0:51:39.480 --> 0:51:42.879 your sponsor and I bought a new phone, and Wise, 0:51:42.960 --> 0:51:46.840 the gentleman was transferring the information from one phone to 0:51:46.880 --> 0:51:50.560 the other. He says, what's your security code number? I 0:51:50.600 --> 0:51:54.120 don't know what he was talking about, don't I went 0:51:54.160 --> 0:51:57.279 through some papers. I don't see anything in regard to that. 0:51:57.600 --> 0:52:01.080 I wondered, what do I do now? Both phones are 0:52:01.320 --> 0:52:08.439 inoperable and I don't know what security code it's not. Well, 0:52:08.480 --> 0:52:10.520 I'm confused. I just don't know what to do. 0:52:10.960 --> 0:52:14.040 Okay, So explain to me. You have an iPhone six? 0:52:14.520 --> 0:52:16.520 That's your phone? Are they both in your possession? 0:52:17.200 --> 0:52:17.520 Yes? 0:52:17.719 --> 0:52:20.239 Okay? And you have a new iPhone. What did you 0:52:20.280 --> 0:52:21.200 get a new iPhone? 0:52:21.560 --> 0:52:24.760 Yeah? I just got a fifty. I got a new. 0:52:24.640 --> 0:52:26.000 iPhone yet a fifteen. 0:52:27.080 --> 0:52:28.600 I think they called it a fifty. 0:52:29.120 --> 0:52:32.200 Okay, Well the newest is a fifteen? Is the fifteen? 0:52:32.280 --> 0:52:33.360 So is it an iPhone? 0:52:34.040 --> 0:52:34.239 Yes? 0:52:34.320 --> 0:52:37.200 Okay? Great? So, and you're trying to transfer? Now who 0:52:37.200 --> 0:52:39.160 are you talking to that's asking for the code? 0:52:39.800 --> 0:52:42.879 I was talking to your sponsor. I went into their 0:52:43.080 --> 0:52:50.160 store and the young man with uh am I allowed 0:52:50.200 --> 0:52:53.160 to say the name. Sure, I'm not sure the sponsors 0:52:53.239 --> 0:52:54.120 Consumer Cellular? 0:52:54.239 --> 0:52:57.680 Oh, Consumer selluar okay, got it? Okay, So all right, 0:52:57.760 --> 0:53:01.320 so I think what you're referring to a security code 0:53:01.640 --> 0:53:05.360 on your phone. So iPhone is very easy to to. 0:53:05.480 --> 0:53:07.160 You're trying to transfer all your data from the old 0:53:07.200 --> 0:53:08.000 phone to the new one. 0:53:08.560 --> 0:53:12.640 Well that's when he pros in. So that wasn't completed 0:53:12.760 --> 0:53:14.440 and I'm out two phones. 0:53:14.560 --> 0:53:17.000 Okay, do you have both phones in your possession? 0:53:17.480 --> 0:53:17.680 Yeah? 0:53:17.800 --> 0:53:20.640 Okay, great, So what you want to do? The security 0:53:20.640 --> 0:53:24.279 code that I believe is being referred to is your 0:53:24.360 --> 0:53:27.880 pin code, so you know how you yes, the code 0:53:27.880 --> 0:53:30.359 that you use to unlock your old phone. When you 0:53:30.400 --> 0:53:33.240 go through the setup process on the iPhone to transfer 0:53:33.280 --> 0:53:36.799 your data for security reasons, it asks you what the 0:53:36.880 --> 0:53:39.719 pin code is on your old phone, and so you 0:53:39.760 --> 0:53:42.880 type that in and that enables the phone to decode 0:53:42.880 --> 0:53:46.240 your encrypted information off the old device. And so that's 0:53:46.320 --> 0:53:48.880 what I believe is happening here. That is the code. 0:53:48.880 --> 0:53:50.920 So whatever you type in and don't don't say it 0:53:50.960 --> 0:53:53.920 on air, but whatever you type in on your old phone, 0:53:54.560 --> 0:53:57.520 that's what you do. That's the code that you put 0:53:57.600 --> 0:53:59.600 in on the new phone. So typically throughout the little 0:53:59.600 --> 0:54:03.200 process of transferring all the data, it will say, please 0:54:03.400 --> 0:54:05.879 enter the security code or the pin code from your 0:54:06.360 --> 0:54:09.239 your previous device, and so that's the code. That you 0:54:09.320 --> 0:54:12.520 type in and that will help the new phone gather 0:54:12.600 --> 0:54:14.920 the old data. So that's what I believe you could do. 0:54:15.239 --> 0:54:18.719 If you're already trying to do this yourself, what you 0:54:18.760 --> 0:54:21.960 want to do is just on the iPhone, the new iPhone, 0:54:22.000 --> 0:54:24.360 just start the process over. There's usually a way you 0:54:24.360 --> 0:54:26.360 can just keep pressing the back button on the iPhone. 0:54:26.760 --> 0:54:29.640 Just do it yourself. Hold both phones next to each other, 0:54:29.680 --> 0:54:32.280 make sure they're both charged up, have the old phone 0:54:32.320 --> 0:54:35.160 on and ready, and your new phone will recognize that 0:54:35.239 --> 0:54:37.439 your old phone is right next to it. It will say, hey, 0:54:37.480 --> 0:54:39.839 do you want to copy over all your information? And 0:54:39.920 --> 0:54:42.880 you say yes, and then at some point in that process, 0:54:42.920 --> 0:54:45.600 it will ask you for that pin code or that 0:54:45.680 --> 0:54:48.919 security code from your old phone. So Mary Gene, thanks 0:54:48.960 --> 0:54:51.320 so much for calling today. I hope that that helps 0:54:51.320 --> 0:54:54.960 you figure it out. All right, triple eight rich one 0:54:55.000 --> 0:54:58.239 one eight eight eight seven four to two four one 0:54:58.600 --> 0:55:00.880 zero one. We've got to couple of lines open if 0:55:00.920 --> 0:55:02.840 you want to get those calls in. We're also going 0:55:02.880 --> 0:55:05.640 to talk about uh oh, this is really neat. Google 0:55:05.719 --> 0:55:08.680 has a new way to help you create AI images. 0:55:08.719 --> 0:55:11.239 It's pretty slick. I'll tell you all about it coming 0:55:11.320 --> 0:55:16.040 up right after this. Welcome back to rich on Tech. 0:55:17.600 --> 0:55:23.840 Rich DeMuro here hang out with you talking technology. Email 0:55:24.360 --> 0:55:27.279 is open at richontech dot. TV Phone lines are open 0:55:27.360 --> 0:55:30.520 triple eight Rich one on one eight eight eight seven 0:55:30.640 --> 0:55:34.440 four to two four one zero one. Let's go to 0:55:34.960 --> 0:55:39.040 Edwin in the Lucern Valley, California. Edwin, you're on with 0:55:39.160 --> 0:55:40.879 rich Oh Rich. 0:55:41.239 --> 0:55:41.439 Yah. 0:55:42.400 --> 0:55:47.560 Yeah, I'm a HAM operator and I'm trying to go 0:55:47.719 --> 0:55:50.759 from my phone. I don't want to use my phone anymore. 0:55:51.120 --> 0:55:54.360 I want to use my computer. It's a Dell computer 0:55:55.520 --> 0:55:58.839 and I want to use it for EchoLink and I've 0:55:58.840 --> 0:56:03.360 got it all set up and everything, and uh uh 0:56:03.880 --> 0:56:07.440 every time I get a microphone, just the microphone itself 0:56:07.560 --> 0:56:12.880 is all I want. It will mute my uh sound 0:56:13.000 --> 0:56:20.279 on my monitor. I went yesterday and called uh Dell 0:56:21.040 --> 0:56:24.360 and talked to them, and they're supposed to be sending 0:56:24.440 --> 0:56:28.160 out a microphone. You have any any ideas, uh what 0:56:28.280 --> 0:56:33.000 I could use as for a microphone. It's gonna be broadcasting, 0:56:33.719 --> 0:56:39.840 uh from my computer to whatever repeater I log into. 0:56:40.880 --> 0:56:43.560 Okay, so you just you basically just want to a 0:56:43.600 --> 0:56:46.720 decent USB microphone that you can plug into your computer 0:56:46.800 --> 0:56:51.160 to broadcast from Yes, okay, I mean a couple of 0:56:51.160 --> 0:56:53.400 ways you could do this. I mean, there's so many microphones, 0:56:53.400 --> 0:56:57.000 but I'd recommend a you know, a USB mic obviously, 0:56:57.560 --> 0:57:01.000 and if it's HAM radio, I mean, I'm not at 0:57:01.040 --> 0:57:04.040 the quality. I'm not too sure of what you know, 0:57:04.239 --> 0:57:06.560 what high quality you need for that. But I think 0:57:06.560 --> 0:57:09.920 that any of these mics that are the Bluetooth mics 0:57:09.960 --> 0:57:12.200 that you get online would work just fine. I mean, 0:57:12.320 --> 0:57:14.440 YETI is a big brand that a lot of people like. 0:57:16.480 --> 0:57:19.440 I'm actually testing a brand that I absolutely love and 0:57:19.480 --> 0:57:22.680 I'm embarrassed to say I can't remember what the name is, 0:57:22.840 --> 0:57:25.560 but oh my gosh, I gotta get this. It's like 0:57:25.600 --> 0:57:29.440 an Australian brand. It's like an Austrian There's also a 0:57:29.480 --> 0:57:33.200 mic I really like called Tula t U La Tula mic. 0:57:33.520 --> 0:57:35.439 But I think any of the yeties are probably gonna 0:57:35.440 --> 0:57:38.960 be fine. I would also check what Wirecutter recommends for 0:57:39.080 --> 0:57:42.160 like just a basic you know, I would probably just 0:57:42.200 --> 0:57:45.560 think a podcast mike would be fine for you. Let's 0:57:45.560 --> 0:57:49.360 see what they say with the Okay, yep, YETI is 0:57:49.400 --> 0:57:52.720 their top pick, the blue Yetti Oh Amazon, how about 0:57:52.720 --> 0:57:58.960 this Edwin Amazon Basics Desktop Mini condenser microphone. How much 0:57:59.040 --> 0:58:03.160 is this? Oh it's unavailable, darn it. That would have 0:58:03.200 --> 0:58:05.760 been a great one. Amazon Basics is probably like, you know, 0:58:05.800 --> 0:58:08.840 twenty bucks for a mic. Okay, you've got blue Snowball 0:58:08.960 --> 0:58:11.320 USB MIC that's a good one for fifty bucks. The 0:58:11.320 --> 0:58:13.880 blue Yetti is about one hundred dollars. They've got a 0:58:13.960 --> 0:58:18.120 Razor MIC that is forty dollars. I mean, these are 0:58:18.160 --> 0:58:20.520 these are some solid options, and I think any of 0:58:20.560 --> 0:58:23.120 these are going to be fine. And the good news 0:58:23.200 --> 0:58:25.720 is once you get this you could test it out. 0:58:25.760 --> 0:58:29.360 I don't think the quality of any of these, I 0:58:29.360 --> 0:58:30.960 think is going to be perfect for what you're doing. 0:58:31.200 --> 0:58:33.360 So now you said Dell was going to send you 0:58:33.400 --> 0:58:35.000 a MIC. I'm not sure why they're sending you one 0:58:35.000 --> 0:58:37.200 if you're going to buy one. But that's what I 0:58:37.200 --> 0:58:38.920 would do, is just get a USB MIC. I think 0:58:38.920 --> 0:58:40.520 that you don't even need a MIC that plugs into 0:58:40.600 --> 0:58:43.000 the jack on the computer. I think USB would probably 0:58:43.000 --> 0:58:45.640 be better. So again, those are the brands I think, 0:58:45.880 --> 0:58:48.200 YETI is probably the biggest brand that people use out 0:58:48.200 --> 0:58:50.800 there for these kind of us by they kind of 0:58:50.880 --> 0:58:53.800 invented the genre there, So a good question ed when 0:58:53.840 --> 0:58:55.720 in hopefully can hear. I don't. I don't have any 0:58:55.720 --> 0:58:58.160 experience with Ham radio. I get so many emails from 0:58:58.200 --> 0:59:00.800 like Ham radio operators. I think. I think the last 0:59:00.800 --> 0:59:02.800 time I did anything like that was when I was 0:59:02.840 --> 0:59:05.160 a kid. I think they had like this set that 0:59:05.200 --> 0:59:07.480 I got. It was like a cardboard box with like 0:59:08.200 --> 0:59:09.800 radio in it. But I don't. I don't know anything 0:59:09.800 --> 0:59:11.480 about that world. I should probably do a story on 0:59:11.520 --> 0:59:14.160 it so I can learn more. Thanks for the call today, 0:59:14.480 --> 0:59:16.960 triple eight rich one on one eight eight eight seven 0:59:17.080 --> 0:59:20.400 four to two four one zero one. I really wish 0:59:20.440 --> 0:59:22.640 I could find this mic that I've been using. I 0:59:22.680 --> 0:59:25.240 gotta I should write it down. I'll talk about it 0:59:25.280 --> 0:59:27.000 on a future show, because I really I've I get 0:59:27.040 --> 0:59:29.120 sent a lot of microphones to try out. This one 0:59:29.360 --> 0:59:32.840 was really really good, like the quality. It just sounded 0:59:32.920 --> 0:59:33.439 so rich. 0:59:34.520 --> 0:59:34.640 Uh. 0:59:34.840 --> 0:59:37.439 Let's tell you about this. Google has a new way 0:59:37.480 --> 0:59:41.439 to create AI images. So this is part of their 0:59:41.480 --> 0:59:44.760 new generative search experiment. So you have to be opted 0:59:44.760 --> 0:59:48.360 into Google's generative search, and if you're not, I would 0:59:48.360 --> 0:59:51.080 say try it because it's really cool. So every search 0:59:51.120 --> 0:59:53.360 I do on Google, I get like a little AI 0:59:53.840 --> 0:59:56.440 synopsis at the top of what I'm searching about, and 0:59:56.480 --> 0:59:59.080 it's it's pretty handy. So if you want to try 0:59:59.120 --> 1:00:02.439 this out, you go to lab dot Google Labs dot 1:00:02.520 --> 1:00:05.200 Google and you can opt into what's called their Search 1:00:05.640 --> 1:00:08.240 Generative Experience. This is all of the new stuff that 1:00:08.280 --> 1:00:12.000 Google's doing with Search in AI. So if you want 1:00:12.000 --> 1:00:15.240 to try this, once you're opted in, you can go 1:00:15.280 --> 1:00:18.760 to the search bar on Google or directly to the tool. 1:00:19.240 --> 1:00:21.560 So to try this in search again once you're opted in, 1:00:21.600 --> 1:00:23.480 don't just try this and say rich it's not working. 1:00:23.520 --> 1:00:25.800 You have to be opted in. All you have to 1:00:25.840 --> 1:00:28.920 do is type the word draw or sketch and then 1:00:28.960 --> 1:00:32.280 whatever you want to see. So let's say draw a 1:00:32.320 --> 1:00:38.160 bear eating bear on Mars eating honey, and I type 1:00:38.160 --> 1:00:40.439 that in and it says generating right at the top, 1:00:40.480 --> 1:00:43.840 you know where you'd see the typical images on Google. Well, 1:00:43.880 --> 1:00:46.520 now it says generative AI is experimental, and it gives 1:00:46.560 --> 1:00:50.479 me four images that Google literally made on the fly 1:00:51.160 --> 1:00:55.360 of a bear eating honey on Mars, and it's pretty neat. 1:00:55.920 --> 1:00:57.640 You can also say sketch, So if you want to 1:00:57.680 --> 1:01:01.880 say sketch a dream sports car with you know, I 1:01:01.920 --> 1:01:04.360 don't know, whatever you want. This is the beauty of 1:01:04.360 --> 1:01:07.840 this stuff is that your your creativity is the limit. 1:01:07.920 --> 1:01:13.640 There's literally no limit. Let's say sketch a dream car 1:01:14.280 --> 1:01:19.200 that is made of candy, and let's see what it 1:01:19.200 --> 1:01:22.160 looks like. So it's gonna sketch this car in real time. 1:01:23.040 --> 1:01:27.960 It's generating right now. There it is. I see interesting. 1:01:27.960 --> 1:01:30.439 It went with kind of a classic looking car, which 1:01:30.440 --> 1:01:32.640 I wouldn't think a dream car would be. But one 1:01:32.640 --> 1:01:34.760 of these cars has like you know all I mean this. 1:01:34.880 --> 1:01:38.760 The second image it generated is super cool, a sketch 1:01:38.800 --> 1:01:41.920 of a lollipop shaped race car with a gumball body, 1:01:42.320 --> 1:01:45.760 a gummy bear interior, and a candy cane steering wheel. 1:01:46.080 --> 1:01:49.160 It actually tells you what the AI thought of when 1:01:49.160 --> 1:01:51.760 it made this image. Bobo's coming in. He wants to 1:01:51.760 --> 1:01:54.520 see what this image looks like. It looks like a 1:01:54.600 --> 1:01:58.240 car that you might have on candy Land. So it's 1:01:58.280 --> 1:02:01.000 pretty good. And you can edit these images again, you 1:02:01.040 --> 1:02:04.040 can export them, you can download them, you can save 1:02:04.080 --> 1:02:07.000 them to your Google drive. This is really fun. Now. 1:02:07.000 --> 1:02:11.240 There are many many aiimage generators out there. Many of 1:02:11.280 --> 1:02:14.160 them require a sign up, many of them are limited. 1:02:14.560 --> 1:02:16.600 Some of them give you only a couple of free images. 1:02:16.680 --> 1:02:18.560 And then they charge you for more. This is all 1:02:18.600 --> 1:02:23.120 completely free Bobo proofs. So if you want to go 1:02:23.360 --> 1:02:25.960 to try this out, go to the website Rich on 1:02:26.080 --> 1:02:29.720 tech dot tv. Scroll down it says try Google's free 1:02:29.760 --> 1:02:32.880 aiimage generator and you can see the I did a 1:02:33.120 --> 1:02:36.160 cute little furry monster listening to music and it is 1:02:36.240 --> 1:02:38.960 so cute. This is something that would take the people 1:02:39.000 --> 1:02:42.280 at Pixar sixteen weeks to generate, and they did it 1:02:42.520 --> 1:02:45.280 on Google in about ten seconds. Now, if you want 1:02:45.320 --> 1:02:47.720 to go directly to the tool, you can go to 1:02:47.760 --> 1:02:51.320 Google dot com slash search slash images, but again you 1:02:51.440 --> 1:02:53.200 have to be signed up for this, and it shows 1:02:53.360 --> 1:02:56.040 all of the recent images from the past thirty days 1:02:56.040 --> 1:02:58.600 that I've generated with this tool, and wow, I'm looking 1:02:58.640 --> 1:03:04.040 at this. I've generated a lot. I generated a elephant 1:03:04.120 --> 1:03:08.919 playing piano. I generated a oh wow, these sports cars 1:03:09.000 --> 1:03:12.680 dream sports cars. I did a unicorn eating popcorn. I 1:03:12.720 --> 1:03:16.280 did a cargo plane flying over I don't know what 1:03:16.360 --> 1:03:19.880 that is. I did a person let's see what this 1:03:19.920 --> 1:03:23.600 one was. This, Oh, I did cell phone addiction, generated 1:03:23.600 --> 1:03:26.320 a bunch of people on their cell phones. So this 1:03:26.400 --> 1:03:29.720 is really really fun stuff. Again, Rich on tech dot TV, 1:03:29.840 --> 1:03:32.600 if you want to try out Google's free AI image generator. 1:03:32.920 --> 1:03:35.680 The neat part about this AI image generator compared to 1:03:35.720 --> 1:03:37.520 a lot of other ones, is that there's really no 1:03:37.600 --> 1:03:39.320 sign up. If you already have a Google account, you 1:03:39.360 --> 1:03:41.000 just have to opt in. You can do this on 1:03:41.040 --> 1:03:42.760 your mobile phone, and you can do it right from 1:03:42.800 --> 1:03:47.080 Google Search. So again, just type in draw or sketch 1:03:47.160 --> 1:03:50.640 along with the image that you want. Pretty pretty fun stuff. 1:03:51.120 --> 1:03:54.160 Google just continues to amaze me with some of the 1:03:54.200 --> 1:03:57.680 stuff that it does. Let me tell you real quick, 1:03:57.680 --> 1:04:02.280 I've been playing with the Samsung Galaxy twenty three FE. 1:04:02.400 --> 1:04:07.200 They sent the phone in purple, and it's pretty nice color. 1:04:07.480 --> 1:04:12.000 It's a little blockier and chunkier than the standard Samsung phones. 1:04:12.000 --> 1:04:16.680 But the FE models are basically they call them Fan Edition, 1:04:17.080 --> 1:04:18.800 so they have all the features that you want, but 1:04:18.800 --> 1:04:20.720 at a better price point. So this starts at five 1:04:20.840 --> 1:04:25.800 hundred ninety nine dollars available now, and it has three lenses. 1:04:25.880 --> 1:04:28.680 You've got your Ultra wide, your standard, and your zoom. 1:04:29.120 --> 1:04:32.560 Zoom's up to three times. And the pictures I took 1:04:32.560 --> 1:04:34.080 today they look pretty good. I'm gonna have to do 1:04:34.120 --> 1:04:36.920 some more, you know, taking pictures. Comparing meinst the other phones, 1:04:36.920 --> 1:04:41.000 but this is a solid device for five hundred ninety 1:04:41.040 --> 1:04:45.080 nine dollars. Comes in a bunch of fun colors mint cream, graphite, 1:04:45.080 --> 1:04:48.000 and purple. If you order it on Samsung dot com, 1:04:48.000 --> 1:04:52.200 they have exclusive colors indigo and tangerine. And it's got 1:04:52.240 --> 1:04:54.280 all the stuff that you need. It's got a great display, 1:04:54.360 --> 1:04:57.880 it's got long lasting battery life. It is a Samsung 1:04:58.000 --> 1:05:01.040 phone through and through. Now they get the FI Edition 1:05:01.160 --> 1:05:04.560 last year, but people love these FI editions because it's 1:05:04.600 --> 1:05:08.560 basically a really inexpensive Samsung device, but with all of 1:05:08.560 --> 1:05:12.240 the flagship features. So I'd say check it out. If 1:05:12.240 --> 1:05:14.560 you're looking for a Samsung phone, you don't want to 1:05:14.600 --> 1:05:17.560 spend twelve hundred dollars on the Ultra and you want 1:05:17.560 --> 1:05:20.040 something that's just basic, but it still has all that 1:05:20.120 --> 1:05:22.600 Samsung goodness. These phones are going to do it. And 1:05:22.640 --> 1:05:24.440 actually I like how it's kind of chunky. It's a 1:05:24.480 --> 1:05:27.280 little bit thicker, a little bit bigger than the typical 1:05:27.480 --> 1:05:31.000 Samsung flagship, the S twenty three, the S twenty three 1:05:31.040 --> 1:05:34.320 plus the S twenty three Ultra. This Fi is just 1:05:34.360 --> 1:05:37.600 like a little bit bigger, but it still fits in 1:05:37.640 --> 1:05:40.720 your hand really nice. So again, it's on sale now. 1:05:41.240 --> 1:05:43.880 It starts at five ninety nine if you want to 1:05:43.920 --> 1:05:45.680 bundle it. By the way, I was talking about, they 1:05:45.680 --> 1:05:48.600 have a tablet, an Fi tablet, and also the buds. 1:05:49.120 --> 1:05:51.280 They're doing that for nine to ninety nine for all 1:05:51.280 --> 1:05:53.480 three of these, so you could walk out with a tablet, 1:05:54.080 --> 1:05:57.240 the buds, you know, the earbuds, and the phone all 1:05:57.280 --> 1:05:59.840 for nine ninety nine. That's only happening through the thirtieth though, 1:06:00.080 --> 1:06:01.360 so you only have a couple of days to take 1:06:01.360 --> 1:06:04.560 advantage of that. But Samsung, you know, they're forced to 1:06:04.560 --> 1:06:07.760 be reckoned with They've got this technology down, They've got 1:06:07.760 --> 1:06:09.960 this stuff figured out, so they're you know, they want 1:06:10.000 --> 1:06:12.160 to sell phones. And by the way, I actually I 1:06:12.200 --> 1:06:14.360 hate to say, I don't recommend buying this phone right now, 1:06:14.400 --> 1:06:17.880 but I kind of don't because if history is our guide, 1:06:18.840 --> 1:06:23.000 the FI devices are discounted, so throughout the holidays, if 1:06:23.040 --> 1:06:26.479 you're looking for a new phone, the FI device will 1:06:26.560 --> 1:06:29.520 probably be one hundred dollars less minimum. So you're talking 1:06:30.040 --> 1:06:33.760 four ninety nine for a Samsung, really good Samsung phone. 1:06:34.040 --> 1:06:37.320 So personally i'd probably wait for that. But the deal, 1:06:37.400 --> 1:06:39.440 the bundle deal is pretty good for nine h nine 1:06:39.480 --> 1:06:42.920 you're geting three things. Phone line open eighty eight rich 1:06:42.960 --> 1:06:44.960 one on one eight eight eight seven four to two 1:06:45.080 --> 1:06:47.000 four one zero one. We still got lots more of 1:06:47.000 --> 1:06:49.760 the show, lots more questions, lots more things to talk about. 1:06:50.040 --> 1:06:56.600 You're listening to rich on Tech. Welcome back to rich 1:06:56.680 --> 1:07:00.400 On Tech. Triple eight rich one O one eight eight 1:07:00.520 --> 1:07:03.000 eight seven four to two four one zero one. I 1:07:03.080 --> 1:07:06.080 found the microphone I was testing. It's called the me 1:07:06.360 --> 1:07:12.040 Creator MI Creator Studio pocket recording System. It's from a 1:07:12.080 --> 1:07:16.960 company named Austrian Audio, and I gotta say this probably 1:07:16.960 --> 1:07:20.040 has one of the best audio qualities. In fact, I 1:07:20.120 --> 1:07:22.640 used it to record a segment of this very show 1:07:23.560 --> 1:07:27.040 last two weeks ago. And it's a studio microphone with 1:07:27.160 --> 1:07:31.480 USBC connection. It's two hundred bucks and it's really good. 1:07:31.560 --> 1:07:35.800 It's good for music recording, podcasting, interviews, and it's USBC, 1:07:36.320 --> 1:07:39.320 so you plug it into your computer and the quality 1:07:39.400 --> 1:07:41.840 is just it's it's really really good. Again, the Me 1:07:42.000 --> 1:07:45.120 Creator Studio. And that's only if you're doing like a 1:07:45.160 --> 1:07:47.960 podcast at home, or if you want really high quality audio. 1:07:48.280 --> 1:07:51.360 Otherwise you don't need something that expensive or that high quality. 1:07:52.160 --> 1:07:56.000 Let's go to Doreen in Seami Valley Doreen, you're on 1:07:56.080 --> 1:07:57.160 with Rich. 1:07:58.120 --> 1:08:02.960 Yeah, Hi, Rich, I'm having with my neighbor's dog. Actually, 1:08:03.560 --> 1:08:07.640 they man and woman live there. They've got two dogs, 1:08:07.680 --> 1:08:12.000 but one is quite old and it's barking. Doesn't bother me, 1:08:12.120 --> 1:08:15.200 but they it started out kind of as a puppy, 1:08:15.240 --> 1:08:17.599 but it's I've been here a year and putting up 1:08:17.640 --> 1:08:22.320 with this, this barking, and they bark anywhere from four 1:08:22.360 --> 1:08:25.800 to six hours every day constant. Well, it's like off 1:08:25.840 --> 1:08:29.240 and on. What happened is when the people leave and 1:08:29.320 --> 1:08:31.840 go somewhere or whatever, they're alone for two or three 1:08:31.840 --> 1:08:35.120 hours and they will bark continuous as long as the 1:08:35.200 --> 1:08:38.360 people are gone. When they come back and the barking stops, 1:08:38.600 --> 1:08:43.599 there's this sounds like a dog, sounds like yeah, go ahead, 1:08:44.000 --> 1:08:48.720 Well I got it's an ultrasound. It's called Dog Silencer 1:08:49.320 --> 1:08:52.880 Maps and it runs anywhere from seventy to one hundred 1:08:52.880 --> 1:08:58.120 and sixty dollars or something, and it's uh, you pointed 1:08:58.240 --> 1:09:00.519 to the direction, and it was supposed to work within 1:09:00.600 --> 1:09:04.439 three hundred feet. Well, my dining room. I live in 1:09:04.479 --> 1:09:07.680 an apartment and the dining room, my dining room is 1:09:07.720 --> 1:09:09.880 connected to their dining room, you know, with the wall 1:09:10.000 --> 1:09:14.320 naturally between its and it's not a very thick wall whatever. 1:09:14.520 --> 1:09:18.760 So I just wondered if you knew anything about this 1:09:18.960 --> 1:09:22.120 dog silence or whether it works, or if there's any 1:09:22.760 --> 1:09:27.240 any other kind of apparatus devices or whatever that might 1:09:27.360 --> 1:09:30.760 stop the I mean it sounds you know, well it's 1:09:30.760 --> 1:09:33.320 a dog, you know, but I mean it's driving me nut. 1:09:33.520 --> 1:09:36.920 Yeah, I understand that that's that's very unfortunate to be 1:09:36.960 --> 1:09:40.400 in that situation because I mean, dogs are you know, 1:09:40.439 --> 1:09:43.400 they're animals. So it's like, clearly there's something going on here. 1:09:43.439 --> 1:09:46.280 The dog has some separation, anxiety, whatever it is with 1:09:46.360 --> 1:09:48.479 the owner that when they leave, the dog is barking. 1:09:49.120 --> 1:09:51.320 Now when it comes to this device, I have not 1:09:51.439 --> 1:09:54.400 heard of this device. I mean, obviously it's a it's 1:09:54.439 --> 1:09:58.200 an ultrasonic it's called the Dog Silencer MAX stops back 1:09:58.280 --> 1:10:00.559 barking up to three hundred feet away. They say it's 1:10:00.680 --> 1:10:04.760 humane automatic bark detection up to seventy five feet, so 1:10:04.800 --> 1:10:06.880 it's not kind of sending out the signal all day. 1:10:06.880 --> 1:10:09.400 It's only sending it out when the dog starts barking, 1:10:09.400 --> 1:10:11.920 so that activates it. And I'm guessing it's some sort 1:10:11.920 --> 1:10:14.280 of ultrasonic sound that the dog does not like, and 1:10:14.320 --> 1:10:18.000 that's why the dog, you know, pipes down. I don't 1:10:18.040 --> 1:10:20.240 like this. I don't like the sound of it. I 1:10:20.280 --> 1:10:23.800 feel like Doreen. By using a device like this, you 1:10:23.800 --> 1:10:27.200 know there's an underlying issue here, and the issue is twofold. 1:10:27.240 --> 1:10:29.720 It's you and your neighbor sound like you've got. You know, 1:10:30.360 --> 1:10:32.479 you're either not happy with this neighbor, you may not 1:10:32.600 --> 1:10:35.439 know this neighbor, and you know you also don't know 1:10:35.479 --> 1:10:39.080 what's happening with this situation with a dog. So this 1:10:39.400 --> 1:10:42.040 device also. Looking it up on Amazon gets a two 1:10:42.080 --> 1:10:45.120 point six out of five. That's pretty bad. It's not 1:10:45.160 --> 1:10:47.840 for sale anymore on Amazon. I don't know if it's 1:10:47.880 --> 1:10:50.679 just out of stock right now, but I think there's 1:10:50.680 --> 1:10:53.320 too many red flags with this. I think that you know, 1:10:53.400 --> 1:10:55.000 this is kind of the human touch. I think you 1:10:55.080 --> 1:10:56.360 got to go over there and just talk to your 1:10:56.400 --> 1:10:59.280 neighbor and explain what's happening, like you did to me, 1:10:59.360 --> 1:11:01.400 and just say, look, you know this is driving me nuts. 1:11:02.040 --> 1:11:04.920 Is there anything we can do? And I think that's 1:11:04.920 --> 1:11:08.280 probably the best way to start this thing. I don't 1:11:08.320 --> 1:11:10.559 have enough information on it. I'm not sure if it's humane. 1:11:10.560 --> 1:11:12.280 I'm not sure if this is something that people do 1:11:12.360 --> 1:11:14.800 on a daily basis and use stuff like this against 1:11:14.840 --> 1:11:17.640 their neighbor's dogs. But it doesn't feel good to me, 1:11:18.320 --> 1:11:20.360 Like I wouldn't want someone doing this to my dog. 1:11:20.800 --> 1:11:24.120 It just doesn't feel right, you know, And so I 1:11:24.160 --> 1:11:26.080 would talk to your neighbor. That's what I think you 1:11:26.120 --> 1:11:28.920 need to do. See what the neighbor does. Maybe I 1:11:28.960 --> 1:11:31.280 don't know, become friends with the dog. Maybe maybe when 1:11:31.320 --> 1:11:33.479 the neighbor leaves the house, you take the dog in 1:11:33.600 --> 1:11:35.160 and the dog kind of cuddles up to you and 1:11:35.200 --> 1:11:37.719 gets to know you and feels more comfortable being at 1:11:37.560 --> 1:11:40.559 the house alone, and you know, now you have a companion. 1:11:40.600 --> 1:11:42.879 So I don't know, these are just these are just ideas, 1:11:43.400 --> 1:11:45.759 but I would I would say this thing probably sounds 1:11:45.800 --> 1:11:48.560 too good to be true. If it, you know, if it, 1:11:48.720 --> 1:11:50.920 if it worked, it probably have better ratings number one, 1:11:51.520 --> 1:11:53.840 and maybe you know, And that's the beauty of this show. 1:11:53.880 --> 1:11:56.960 What I love about this show is that people call 1:11:57.000 --> 1:11:59.080 in and they email me and they let me know 1:11:59.560 --> 1:12:02.320 what they're opinion is on stuff too. So this could 1:12:02.360 --> 1:12:04.720 be a very common way for people to keep their 1:12:04.720 --> 1:12:07.719 neighbors dogs quiet. I just don't. It's like, I wouldn't 1:12:07.720 --> 1:12:09.720 want someone to do this to my dog, and so 1:12:10.200 --> 1:12:12.400 I don't know. And maybe it's a training method, but 1:12:12.600 --> 1:12:15.439 I think I don't know. That's that's a good one. 1:12:15.520 --> 1:12:18.439 Thanks for the call. Appreciate it, Doreen. Hopefully you get 1:12:18.439 --> 1:12:21.479 that figured out, because it's not something you want. It's 1:12:21.479 --> 1:12:24.840 so funny because dog owners are sometimes oblivious to this situation. 1:12:25.520 --> 1:12:27.360 They're like, oh, I just left for work, and you know, 1:12:27.400 --> 1:12:30.360 the dog is sitting there, you know, crying the whole afternoon. 1:12:30.600 --> 1:12:32.719 And no one wants that, not even the dog owner. 1:12:32.760 --> 1:12:36.479 They don't want that either. Rich on tech dot tv 1:12:36.720 --> 1:12:38.680 is the website to go to. By the way, did 1:12:38.680 --> 1:12:40.480 you know you can listen to this show as a podcast, 1:12:41.000 --> 1:12:43.639 So if you miss an episode you want to tune 1:12:43.680 --> 1:12:46.120 in at a different time whatever it is. It's on 1:12:46.160 --> 1:12:49.040 the radio obviously, but if you want to listen as 1:12:49.080 --> 1:12:52.000 the podcast, you could also do that. So you can 1:12:52.040 --> 1:12:54.519 go to rich on tech dot tv. Oh, we got 1:12:54.520 --> 1:12:57.680 a dog in the studio. Oh my gosh, Okay, let 1:12:57.680 --> 1:12:59.519 me try the let me try the silencer. Let's see 1:12:59.520 --> 1:13:03.240 if this works already, can you hear it? Okay? The dog? 1:13:03.479 --> 1:13:06.880 Oh Wow, dog went away. Oh no, he's back. Dog 1:13:06.960 --> 1:13:07.280 is back. 1:13:08.160 --> 1:13:08.200 Ugh. 1:13:08.640 --> 1:13:12.080 You know, I hate when that happens. Dog dogs are 1:13:12.160 --> 1:13:14.639 oh gosh. I just you know, there's so many things 1:13:14.640 --> 1:13:16.720 for like, dogs are just they you know, they're either 1:13:16.800 --> 1:13:19.519 well trained or they're not. And people love their pets. 1:13:19.560 --> 1:13:21.479 I just I feel like people would be so sad 1:13:21.479 --> 1:13:23.640 if someone was using some sort of silencer against their 1:13:23.720 --> 1:13:27.200 dog without them knowing. Anyway. The podcast on the website 1:13:27.280 --> 1:13:29.200 rich on Tech dot tv all the show notes, so 1:13:29.200 --> 1:13:31.439 anything I mentioned is in the show notes as well. 1:13:32.040 --> 1:13:34.880 My name is rich Damiro. You are listening to rich 1:13:34.960 --> 1:13:39.040 on Tech. Welcome back to rich on Tech. Rich Demiro 1:13:39.160 --> 1:13:42.840 here hanging out with you, talking technology. So I'll have 1:13:42.880 --> 1:13:46.640 another hour of the show to go. Lots to talk about. 1:13:47.479 --> 1:13:52.480 I'll tell you about new pause ads on your streaming services, 1:13:52.520 --> 1:13:55.799 what that means, a little tip for opening QR codes 1:13:55.800 --> 1:14:00.280 on iOS X, rolling out audio and video calls. And 1:14:00.400 --> 1:14:02.759 we've got a great guest coming up later in the show, 1:14:03.240 --> 1:14:06.200 Luke Haney, co founder and co director of the Fair 1:14:06.320 --> 1:14:10.280 Opportunity Project. They have built an AI tool to help 1:14:10.439 --> 1:14:15.280 students get more money for college through financial aid. So 1:14:15.320 --> 1:14:17.360 you definitely want to hear about that if you have 1:14:17.560 --> 1:14:20.960 a student that might be going to school. We got 1:14:20.960 --> 1:14:23.240 a couple of calls on the phone eighty eight rich 1:14:23.280 --> 1:14:25.439 one oh one eight eight eight seven four to two 1:14:25.640 --> 1:14:27.320 four to one zero one. I'll get to that in 1:14:27.320 --> 1:14:29.400 a second. I just wanted to read a couple of 1:14:29.400 --> 1:14:34.240 the emails we've gotten, Andrew says Andrew, and Semi Valley says. 1:14:34.240 --> 1:14:35.840 For the issue of the guy that had trouble with 1:14:35.880 --> 1:14:38.360 their Bluetooth earbuds, it could be caused by an app 1:14:38.479 --> 1:14:41.639 accessing the Bluetooth that doesn't need to. In my case, 1:14:41.680 --> 1:14:44.519 my brand new iPhone fourteen Promax kept having a problem 1:14:44.520 --> 1:14:47.800 with the Bluetooth AirPods pro cutting out, and it turned 1:14:47.800 --> 1:14:50.000 out the Alexa app, but my phone had access to 1:14:50.040 --> 1:14:53.400 Bluetooth and that was causing the problem. Simply disabling its 1:14:53.400 --> 1:14:57.479 access to Bluetooth might fix the issue. Most apps do 1:14:57.520 --> 1:15:00.560 not need constant access to Bluetooth and should be disabled 1:15:01.160 --> 1:15:04.439 as needed. Yeah, that could be it. So that's something 1:15:04.439 --> 1:15:06.880 else you can check. I mean, look, in general, if 1:15:06.920 --> 1:15:10.639 an app is using permissions that it doesn't need, definitely 1:15:10.680 --> 1:15:13.400 get rid of those because a lot of times these 1:15:13.439 --> 1:15:17.120 apps will ask for all kinds of permissions they don't need, 1:15:17.640 --> 1:15:20.760 like camera location, all that stuff. Just don't give it 1:15:20.760 --> 1:15:22.640 to them. You can also revoke the permissions and the 1:15:22.680 --> 1:15:27.160 settings too, Craig says rich regarding screening emails before they 1:15:27.200 --> 1:15:29.479 get into your outlook or other inbox in your computer. 1:15:30.000 --> 1:15:33.040 Our eight person architecture firm has been using the program 1:15:33.080 --> 1:15:36.000 below for decades and it is fantastic. They have a 1:15:36.040 --> 1:15:38.280 free version, but the yearly charge for the full program 1:15:38.360 --> 1:15:41.280 is a bargain that provides more features. It's called mail 1:15:41.439 --> 1:15:43.960 Washer from a company in Australia. You can get the 1:15:43.960 --> 1:15:48.360 free download and the website is fire trust dot com 1:15:48.920 --> 1:15:54.160 mailsher pro, so it looks like mail Washer. Release date 1:15:54.200 --> 1:15:56.320 August twenty twenty three, so it's up to date. Works 1:15:56.320 --> 1:16:00.160 on Windows protection against spam, phishing emails, email virus, his 1:16:00.280 --> 1:16:04.200 unwanted newsletter's unwanted email. The trial is thirty days and 1:16:04.240 --> 1:16:06.479 offers full functionality. If you want to keep using it 1:16:06.520 --> 1:16:09.639 after thirty days, you must purchase a license. The license 1:16:09.720 --> 1:16:12.680 is good for three computers for one year and it's 1:16:12.920 --> 1:16:15.080 twenty five bucks. That's pretty good. So if you have 1:16:15.120 --> 1:16:18.479 a small kind of firm, small company, and you just 1:16:18.520 --> 1:16:21.400 want to protect everyone at that company that's not bad, 1:16:21.560 --> 1:16:24.400 and I looked up reviews on mail Washer. It actually 1:16:24.439 --> 1:16:27.000 gets pretty good reviews. The con is that the free 1:16:27.080 --> 1:16:30.120 version is just for one email account, but the pros 1:16:30.120 --> 1:16:33.280 are pretty good. So thanks for that suggestion, Craig appreciate that. 1:16:34.280 --> 1:16:38.160 Let's see. ROBERTA writes in says, I have an eighty 1:16:38.200 --> 1:16:40.639 six year old neighbor who locked himself out of his iPhone. 1:16:40.680 --> 1:16:42.920 He doesn't remember his Apple ID as password or any 1:16:42.920 --> 1:16:45.920 codes and can't find his receipt. Apple is unable to 1:16:45.920 --> 1:16:49.320 help him. Please advise, Well, yeah, yeah, think you can't 1:16:49.360 --> 1:16:53.040 remember anything here, You're you're kind of out of luck. There, 1:16:53.560 --> 1:16:56.760 doesn't remember his Apple ID password or any codes and 1:16:56.880 --> 1:16:59.439 can't find his receipt. I get emails like this on 1:16:59.439 --> 1:17:03.599 a daily base. People forget everything. People are just setting 1:17:03.640 --> 1:17:06.559 up their phones and then immediately forgetting what the information 1:17:06.680 --> 1:17:08.280 is that they set up. And I'm guilty of it. 1:17:08.320 --> 1:17:11.000 I've done this. I'm not kidding. One time. I got 1:17:11.120 --> 1:17:14.479 a review unit from Samsung one time and I set 1:17:14.520 --> 1:17:17.479 it up and I literally as soon as I set 1:17:17.560 --> 1:17:21.240 up the phone, I forgot what the passcode was. And 1:17:21.280 --> 1:17:22.800 I'm not kidding. I didn't come back to the phone 1:17:22.800 --> 1:17:25.080 for another week, and I said, Samsung, he has sent 1:17:25.120 --> 1:17:27.519 me a phone that I can't open. I can't unlock 1:17:27.560 --> 1:17:29.080 this thing because as a passcode, And they said, what 1:17:29.080 --> 1:17:30.600 are you talking about. We never send phones that have 1:17:30.640 --> 1:17:33.160 passcodes on them. They went nuts looking at all their 1:17:33.200 --> 1:17:35.760 files trying to figure it out, and finally I was like, oh, 1:17:35.840 --> 1:17:37.400 wait a second. I did set up this phone, and 1:17:37.439 --> 1:17:40.120 I totally forgot what I set is the passcode, and 1:17:40.160 --> 1:17:42.640 I had to reformat the entire phone to get it 1:17:42.680 --> 1:17:45.720 back to factory. So ROBERTA, I think that's what your 1:17:45.760 --> 1:17:47.880 eighty six year old neighbor has to do. If he 1:17:47.960 --> 1:17:51.720 forgot his Apple ID, his password, his codes, he's got 1:17:51.760 --> 1:17:54.840 to reformat that phone and start fresh. Now. The only 1:17:54.880 --> 1:17:56.200 thing he could try to do, I mean, with the 1:17:56.240 --> 1:18:00.880 Apple ID, you can type in Apple ID recovery online 1:18:01.360 --> 1:18:04.680 and you can go there and figure out if he 1:18:04.720 --> 1:18:09.439 can reset his password. Go to iforgot dot Apple dot com. 1:18:09.920 --> 1:18:13.000 I forgot I F O R G O T dot 1:18:13.040 --> 1:18:16.200 Apple dot com, and you can try to reset your 1:18:16.240 --> 1:18:19.120 password there. I'm assuming the guy only has one or 1:18:19.120 --> 1:18:21.800 two email accounts. I mean, how many emails can he 1:18:21.840 --> 1:18:24.599 possibly have? So it's probably one of those accounts, so 1:18:24.960 --> 1:18:27.519 reset the email password and then he can get back 1:18:27.520 --> 1:18:33.320 into his phone. Let's go to John in more Park, California. John, 1:18:33.360 --> 1:18:36.080 you're on with Rich Okay, I hope you can hear me. 1:18:36.640 --> 1:18:38.200 I hear you a loud and clear John. 1:18:39.160 --> 1:18:40.599 I have a question. 1:18:40.960 --> 1:18:43.599 I have a friend of mine. He only has one thing. 1:18:43.640 --> 1:18:44.600 He has an iPhone. 1:18:45.000 --> 1:18:47.920 But I was gonna ask your advice on password managers. 1:18:48.280 --> 1:18:51.559 Ah, good question, password managers. I was just talking about 1:18:51.600 --> 1:18:54.559 this yesterday with a friend. So if he just has 1:18:54.560 --> 1:18:58.840 an iPhone, I think the easiest, simplest password manager is 1:18:58.840 --> 1:19:02.800 built right into the iPhone. It's called iCloud keychain, and 1:19:02.880 --> 1:19:06.920 if he's using the iPhone, iCloud keychain will generate strong passwords. 1:19:06.960 --> 1:19:09.800 If you're using an iPhone, you've probably seen this pop 1:19:09.880 --> 1:19:12.240 up on your phone where it says it literally puts 1:19:12.240 --> 1:19:15.360 like an email or a password in the box, like 1:19:15.439 --> 1:19:17.280 it's like this long character and you just have to 1:19:17.280 --> 1:19:20.439 tap to accept it. But iCloud keychain, if he's already 1:19:20.520 --> 1:19:22.439 using iPhone, I think is going to be the simplest 1:19:22.439 --> 1:19:25.120 way to do it. Now, when you're using more devices 1:19:25.160 --> 1:19:26.720 than just the iPhone, I think it gets a little 1:19:26.760 --> 1:19:29.640 bit more complicated, then I would recommend something like bitwarden, 1:19:30.280 --> 1:19:36.160 b it wr d n Bitwarden. And what Bitwarden does 1:19:36.479 --> 1:19:39.400 is it will generate a password, but you have to 1:19:39.439 --> 1:19:41.439 set it all up. You need to create an account, 1:19:41.840 --> 1:19:43.439 you need to set it up and make sure that 1:19:43.479 --> 1:19:45.160 the iPhone knows that that's what you want to use 1:19:45.200 --> 1:19:48.120 to fill on the accounts. That's a good way to go. 1:19:48.720 --> 1:19:52.760 If you're a big Google user, a Google Chrome on 1:19:52.840 --> 1:19:55.880 the iPhone and Google Chrome on the desktop, I would 1:19:56.000 --> 1:19:59.920 check out Google password manager, so they have one built in. 1:20:00.200 --> 1:20:03.800 You can go to passwords dot Google dot com. And 1:20:04.160 --> 1:20:07.880 Google just recently upgraded this password manager so that works 1:20:07.920 --> 1:20:10.120 even better on the iPhone. It used to be kind 1:20:10.120 --> 1:20:12.920 of not so easy, but now it actually will fill 1:20:12.920 --> 1:20:17.040 in passwords across all devices on the iPhone. And by 1:20:17.080 --> 1:20:20.600 the way, to check out how you're using the password 1:20:20.920 --> 1:20:24.920 manager on your iPhone, you go to settings and let's 1:20:24.960 --> 1:20:28.360 see you go to passwords and it's going to authorize you, 1:20:28.840 --> 1:20:30.840 and then you can see all the passwords that your 1:20:30.880 --> 1:20:33.960 iPhone has selected and kept inside there. I've got a 1:20:33.960 --> 1:20:35.960 list of a couple of them. But then if you 1:20:36.000 --> 1:20:41.360 go into password options, now you can specify how you 1:20:41.520 --> 1:20:46.360 want to save and also fill passwords on the iPhone. 1:20:46.760 --> 1:20:49.000 So on my phone specifically, I've got a couple of 1:20:49.000 --> 1:20:52.960 different options. It says iCloud passwords and keychain, that's the default. 1:20:53.240 --> 1:20:55.880 You can use Chrome password Manager. You can use a 1:20:55.880 --> 1:20:58.040 third party app, and now it even looks like Google 1:20:58.439 --> 1:21:00.240 has it built into its app as well, but I 1:21:00.240 --> 1:21:02.439 think that's the same as the Chrome one. But that's 1:21:02.479 --> 1:21:05.280 what you want to do is set up. I personally 1:21:05.479 --> 1:21:10.479 always appreciate third party products for everything, but John in 1:21:10.560 --> 1:21:12.840 your friend's case, since he's just or they're just using 1:21:12.840 --> 1:21:15.320 an iPhone, I think the iCloud key chain is probably 1:21:15.320 --> 1:21:17.479 gonna be the easiest. But keep in mind it is 1:21:17.600 --> 1:21:20.320 linked to your iCloud account, So if you forget your 1:21:20.479 --> 1:21:23.120 iCloud password, or if you can't get into your iicloud account, 1:21:23.240 --> 1:21:24.680 you're gonna have a lot of problems with all your 1:21:24.680 --> 1:21:26.240 other passwords because you're not gonna be able to get 1:21:26.240 --> 1:21:28.880 into those either. So no matter what, no matter what 1:21:28.920 --> 1:21:33.200 you use for your password management, please create a secure 1:21:33.240 --> 1:21:37.439 password for that software and also write it down if 1:21:37.439 --> 1:21:39.120 you need to, you know, just so you don't forget it. 1:21:39.240 --> 1:21:42.280 Put it somewhere safe. The other programs I like are 1:21:43.640 --> 1:21:46.599 dash Lane. So dash Lane's really good. I think it's 1:21:46.680 --> 1:21:49.839 it's one of the better password management programs. The problem 1:21:49.920 --> 1:21:53.040 is it is expensive. It's very very expensive, especially over time. 1:21:53.479 --> 1:21:55.360 So you have to be kind of you know, you 1:21:55.479 --> 1:21:57.960 got to be if you're gonna get into that one. 1:21:58.120 --> 1:22:00.640 It's gonna cost you some money over time. The other 1:22:00.720 --> 1:22:05.200 one I like is proton Pass. Proton Pass is an 1:22:05.240 --> 1:22:09.040 open source password manager app, and again it does cost 1:22:09.080 --> 1:22:12.080 some money for I think anything over the basic, but 1:22:12.240 --> 1:22:15.479 it is it's not that expensive, and so proton Pass 1:22:15.560 --> 1:22:20.360 is another one. So to review iCloud Keychain, Google password Manager, 1:22:21.240 --> 1:22:24.439 Bitwarden if you want something that's completely free and then 1:22:24.439 --> 1:22:27.000 if you want to pay, I like dash Lane and 1:22:27.000 --> 1:22:30.320 I also like proton Pass. So check those out. John 1:22:30.720 --> 1:22:35.360 good friend for helping your pal out there. Carl is 1:22:35.360 --> 1:22:38.000 in Alpine, California. Carlett, you're on with Rich. 1:22:38.680 --> 1:22:41.880 Hey, Rich, I have a problem. I take videos on 1:22:41.920 --> 1:22:47.799 my Samsung Galaxy S twenty one FE five g Okay, 1:22:48.320 --> 1:22:50.680 I go into my computer, I download it on my 1:22:50.760 --> 1:22:55.240 computer and I cannot open my videos. Now I can 1:22:55.280 --> 1:22:57.840 open them. I can send them on Messenger, and I 1:22:57.880 --> 1:23:01.080 can send them on WhatsApp, No problem the yep. So 1:23:01.160 --> 1:23:03.559 what I do is I go and I've tried everything. 1:23:03.680 --> 1:23:07.240 Will I go into you know, Open with Movies and 1:23:07.320 --> 1:23:10.160 TV photos VLC Media. 1:23:09.880 --> 1:23:11.439 Player VLC won't open it? 1:23:13.000 --> 1:23:14.080 Right here, I'm gonna try it out. 1:23:14.320 --> 1:23:17.639 What's what's the what is the end of the video? 1:23:17.760 --> 1:23:20.560 What's the extension on it? 1:23:20.680 --> 1:23:21.280 The number? 1:23:21.479 --> 1:23:23.840 No, like it's usually it says like movie dot something? 1:23:23.880 --> 1:23:26.000 What's after the dot? 1:23:26.280 --> 1:23:28.639 Oh wait a minute, hold on, let me do this again. 1:23:28.720 --> 1:23:31.200 Hold on, because here's here's what I think is happening. 1:23:31.680 --> 1:23:34.519 I think that you're capturing these videos in a high 1:23:34.520 --> 1:23:38.920 efficiency mode. There are some new modes that the phones 1:23:38.920 --> 1:23:42.639 are using, notably h G I F and some others 1:23:42.880 --> 1:23:46.120 h V E C, there's some there's some various newer 1:23:46.200 --> 1:23:51.200 types of video and photo formats that not every computer 1:23:51.360 --> 1:23:54.360 and every program is compatible with just yet. So I 1:23:54.400 --> 1:23:56.320 think that's what's happening with this phone. So what I 1:23:56.360 --> 1:23:58.880 would do is I would go into your settings. Do 1:23:58.920 --> 1:24:00.439 you know how to go into the cameras settings on 1:24:00.479 --> 1:24:01.080 your Samsung? 1:24:01.680 --> 1:24:03.599 Oh yeah, I can do it right now. 1:24:03.920 --> 1:24:07.719 Okay, you open up your phone, open up camera settings 1:24:07.720 --> 1:24:10.439 in the upper left hand corner, and it says advanced 1:24:10.560 --> 1:24:13.559 Picture Options. So i'd go to that one first and 1:24:13.560 --> 1:24:16.679 where it says high efficiency pictures, make sure that's turned off. 1:24:17.000 --> 1:24:20.520 Okay, wait a second, I've actually lost you. I'm in settings. 1:24:20.600 --> 1:24:24.519 Okay, it says advanced picture options. Do you see that? 1:24:25.880 --> 1:24:27.479 Do I scroll down with that? 1:24:27.680 --> 1:24:28.280 You might need to. 1:24:28.840 --> 1:24:29.160 I don't. 1:24:31.040 --> 1:24:36.960 So you scroll down and okay, features advanced advanced picture options. 1:24:36.960 --> 1:24:37.439 Do you see that? 1:24:38.040 --> 1:24:40.280 This is okay, I have advanced features? 1:24:40.439 --> 1:24:46.679 Okay, well at any rate? No, no, okay, so just 1:24:46.680 --> 1:24:49.400 just at any rate, Carl. What I think is happening 1:24:49.560 --> 1:24:52.680 is that you've got these these photos and videos are 1:24:52.720 --> 1:24:56.000 taken in a format that not every program likes because 1:24:56.400 --> 1:24:58.959 these phones, like I said, are using some newer formats 1:24:59.000 --> 1:25:02.280 for these things, and not every program has caught up 1:25:02.280 --> 1:25:04.680 to these formats. I'm very surprised that VLC is not 1:25:04.760 --> 1:25:07.920 playing it, because that typically plays pretty much any file 1:25:08.000 --> 1:25:10.960 format you can imagine under the sun. But again, if 1:25:11.000 --> 1:25:13.559 you go into your camera settings, open up your camera, 1:25:13.840 --> 1:25:16.479 tap the gear icon upper left hand corner, it says 1:25:16.520 --> 1:25:20.320 advanced Picture Options, high Efficiency pictures. You want to turn 1:25:20.400 --> 1:25:22.479 that off if you want to take it in a 1:25:22.479 --> 1:25:25.880 format that every single app will understand, and then same 1:25:25.880 --> 1:25:28.839 thing under videos in the camera options it says advanced 1:25:28.880 --> 1:25:33.160 Video Options, it says high efficiency videos. Turn that off 1:25:33.200 --> 1:25:35.880 and hopefully that should solve your problem. Same thing on 1:25:35.920 --> 1:25:38.559 the iPhone, there are high efficiency formats you can switch 1:25:38.600 --> 1:25:41.519 off if you're having trouble with your pictures. You're listening 1:25:41.600 --> 1:25:46.479 to rich on Tech. Welcome back to rich On Tech. 1:25:49.680 --> 1:25:51.360 Was I on with Carlett on the air? 1:25:52.040 --> 1:25:52.120 No? 1:25:52.280 --> 1:25:55.120 Okay? I was given Carlett a little uh. She stayed 1:25:55.160 --> 1:25:59.080 after class for a little remedial instruction. I was walking 1:25:59.120 --> 1:26:02.760 her through the steps on how to get the videos. 1:26:02.920 --> 1:26:05.719 So it turns out that her phone was actually taking 1:26:05.720 --> 1:26:08.000 the videos in the proper format, which should work on 1:26:08.040 --> 1:26:12.879 her computer, but she was emailing herself the file through AOL, 1:26:13.520 --> 1:26:15.960 and so I have a feeling that AOL was compressing 1:26:16.120 --> 1:26:19.920 or changing that video in some way. So when you're 1:26:19.920 --> 1:26:22.360 trying to and it's a problem for a lot of people, 1:26:22.400 --> 1:26:25.719 they're trying to get videos from their phone to their computer, 1:26:26.360 --> 1:26:28.720 and it's not always easy because how do you do it? 1:26:28.800 --> 1:26:32.720 Do you email yourself? That's like the easiest, most default way, 1:26:33.000 --> 1:26:36.240 So I would recommend I recommend it to Carlett. She 1:26:36.360 --> 1:26:39.400 said that she uses WhatsApp and so on all of 1:26:39.400 --> 1:26:43.639 these WhatsApp and Telegram, they will allow you to send 1:26:43.640 --> 1:26:47.400 things to yourself and it's actually quite good, and so 1:26:47.479 --> 1:26:49.920 I would recommend using that as a way if you're 1:26:49.920 --> 1:26:51.920 ever thinking, like, if you're ever stumped and you're like, wait, 1:26:51.920 --> 1:26:53.960 how do I get this file, this big file to 1:26:54.000 --> 1:26:58.000 my computer? You can use WhatsApp, you can use Telegram. 1:26:58.439 --> 1:27:02.680 You can use those programs to send those files to yourself. 1:27:03.439 --> 1:27:05.760 And usually they have like on Telegram, it's got a 1:27:05.800 --> 1:27:10.280 special little uh, a little menu called saved messages, so 1:27:10.320 --> 1:27:14.080 you can send it that way, And WhatsApp has something similar, 1:27:14.560 --> 1:27:17.080 so you can do the same exact thing on WhatsApp. 1:27:17.640 --> 1:27:19.519 And I'm trying to see what they call it on WhatsApp. 1:27:19.560 --> 1:27:22.200 It may be called the same thing. Let's see if 1:27:22.240 --> 1:27:26.679 I can open up WhatsApp here, So on WhatsApp, let's 1:27:26.680 --> 1:27:29.120 see here. Oh I gotta I gotta back up my 1:27:29.160 --> 1:27:34.000 WhatsApp here. Okay, I'll just do that daily. Oh wow, 1:27:34.040 --> 1:27:36.839 this is uh, you know, this is okay. So WhatsApp 1:27:36.880 --> 1:27:39.960 clearly was not probably set up on my phone because 1:27:39.960 --> 1:27:42.320 I switch phone so often that it like it's always 1:27:42.320 --> 1:27:45.439 asking me to do something new and change something anyway. 1:27:45.920 --> 1:27:48.880 That's what I would recommend is just sending this stuff 1:27:48.880 --> 1:27:51.320 to yourself through a program like a WhatsApp or a 1:27:51.360 --> 1:27:54.080 telegram and have that on your desktop, a lot easier 1:27:54.120 --> 1:27:59.200 than emailing yourself. Okay, let me tell you about pause ads, 1:27:59.640 --> 1:28:03.200 so get ready for this. Pause ads are now coming 1:28:03.280 --> 1:28:07.240 to various streaming services, including Hulu, Peacock, and HBO. Max 1:28:07.960 --> 1:28:10.920 Variety says that all three of these services have started 1:28:10.920 --> 1:28:13.639 showing pause ads that appear when you pause a video. 1:28:14.760 --> 1:28:18.559 So these are ads that when you pause the show 1:28:18.600 --> 1:28:21.280 you're watching or the movie you're watching, you'll get an 1:28:21.320 --> 1:28:24.200 AD that pops up, and that ad will say, hey, 1:28:24.840 --> 1:28:28.599 you know, while you're pausing, take a look at this now. 1:28:28.920 --> 1:28:31.720 Some of the brands, including Sharman, Geico, and Hershey's have 1:28:31.800 --> 1:28:35.439 tested these ads, and some of them feature QR codes 1:28:35.960 --> 1:28:38.200 that you can scan on your screen so that you 1:28:38.240 --> 1:28:42.719 can get more information. But again, this is a new 1:28:42.760 --> 1:28:46.000 way to get revenue, and if you're on an AD 1:28:46.040 --> 1:28:50.599 supported streaming plan like these are growing very fast. They're 1:28:50.600 --> 1:28:52.720 looking for ways of making money off of you. And 1:28:52.760 --> 1:28:54.760 it's fine. I mean, look, you're you're paying less for 1:28:54.800 --> 1:28:56.600 this streaming service, but I'm just telling you this so 1:28:56.640 --> 1:28:58.680 you're not thrown off guard the next time you see it. 1:28:59.200 --> 1:29:02.439 So pause. Ad Ads on Hulu, Peacock, and HBO Max 1:29:02.479 --> 1:29:05.360 have started to show up, according to Variety, so don't 1:29:05.360 --> 1:29:07.120 be surprised if you see one, and you know. The 1:29:07.160 --> 1:29:09.559 beauty of ads is that they're great if it's for 1:29:09.640 --> 1:29:12.760 a helpful product that you want. I have nothing, no 1:29:12.800 --> 1:29:14.759 problem with ads. I mean, this show is ad supported, 1:29:15.160 --> 1:29:17.040 and ads are great. I've been on TV for a 1:29:17.120 --> 1:29:19.639 very long time. People get TV for free because of ads, 1:29:20.120 --> 1:29:24.519 and ads are great. If they're helpful and interesting, they're awesome. 1:29:25.240 --> 1:29:27.840 So don't be scared of them. Don't be afraid of them. 1:29:28.240 --> 1:29:29.479 You can pay to get rid of them in a 1:29:29.520 --> 1:29:31.439 lot of services, but you can also get a lot 1:29:31.439 --> 1:29:33.559 of stuff for free if you don't mind them. All right, 1:29:33.600 --> 1:29:36.280 this was really cool. Nine to five mac Zach Hall 1:29:36.720 --> 1:29:38.760 put out a PSA that said, did you know you 1:29:38.760 --> 1:29:41.920 can open QR codes on iOS without scanning the code 1:29:41.920 --> 1:29:44.759 from another device? And I'll be quite honest, one hundred 1:29:44.760 --> 1:29:47.960 percent honest, I did not know this. I've always used 1:29:47.960 --> 1:29:50.439 Google Lens to scan a QR code on my screen 1:29:50.880 --> 1:29:53.760 if I did not have a secondary device to scan it. 1:29:54.320 --> 1:29:56.360 But I did not know that if you're on an 1:29:56.360 --> 1:29:59.400 iPhone you can just tap and hold on a QR 1:29:59.439 --> 1:30:02.040 code and that we'll scan the code. So if you 1:30:02.040 --> 1:30:04.280 want to try this out, I posted a QR code 1:30:04.280 --> 1:30:07.240 to my Facebook page Facebook dot com slash rich on Tech. 1:30:07.680 --> 1:30:10.400 You can screenshot that QR code or save it to 1:30:10.479 --> 1:30:13.640 your camera role and then once you're in there, just 1:30:13.760 --> 1:30:17.720 open up that photo on your camera role, tap a 1:30:17.800 --> 1:30:20.479 hold on the QR code and lo and behold it 1:30:20.520 --> 1:30:23.240 will open up that QR code. This is game changing. 1:30:23.640 --> 1:30:25.879 You no longer need to scan it from a different device. 1:30:26.479 --> 1:30:28.960 How much fun? All right? Coming up next, we're going 1:30:29.000 --> 1:30:32.280 to talk about AI that can help your student get 1:30:32.720 --> 1:30:38.280 financial aid. You are listening to rich on Tech. Welcome 1:30:38.320 --> 1:30:41.680 back to rich on Tech. Rich Demiro here talking technology 1:30:41.720 --> 1:30:48.960 with you. Oh, paying for college every parent's dream, right, 1:30:50.600 --> 1:30:54.240 kids have no idea? Joining me now is uh Lou Caney, 1:30:54.320 --> 1:30:57.679 co founder and co director of the Fair Opportunity Project. 1:30:57.680 --> 1:31:02.000 They have built a GPT chat bot to help students 1:31:02.040 --> 1:31:05.160 file fast foot Am I saying that right? It's been 1:31:05.200 --> 1:31:08.519 so long since I said that word. And also basically, 1:31:08.560 --> 1:31:12.120 get more financial aid. Use AI to your advantage. So Luke, 1:31:12.160 --> 1:31:13.479 thanks so much for joining me today. 1:31:14.320 --> 1:31:15.479 Rich thanks for having me on. 1:31:15.960 --> 1:31:20.759 Okay, so tell me. This is the nonprofit Fair Opportunity Project, 1:31:20.880 --> 1:31:24.280 So explain to me what your nonprofit is all about 1:31:24.320 --> 1:31:25.080 and what you built. 1:31:26.040 --> 1:31:29.040 Yeah, exactly, So, Fair Opportunity Project is all about helping 1:31:29.120 --> 1:31:32.639 kids afford and college, but also more broadly think about 1:31:32.640 --> 1:31:35.519 their financial future post high school. Because it's one of 1:31:35.520 --> 1:31:36.759 those periods where you can take. 1:31:36.600 --> 1:31:38.479 On a debt, a lot of debt, really quickly. 1:31:39.160 --> 1:31:41.760 And so when we were thinking about how we really 1:31:41.800 --> 1:31:44.360 wanted to help out students navigate that when you're eighteen 1:31:44.400 --> 1:31:46.719 or nineteen, we thought that, hey, maybe we can build 1:31:46.760 --> 1:31:50.120 something using this new technology, large language models to help 1:31:50.160 --> 1:31:53.760 students kind of navigate that minefield and maximize their aid. 1:31:53.880 --> 1:31:56.519 And as you said, for the parents, it also helps 1:31:56.560 --> 1:31:57.759 out the parents. 1:31:57.800 --> 1:31:59.439 You might have to co side those loans too. 1:32:00.080 --> 1:32:01.880 This is brilliant. And by the way, so what you 1:32:01.920 --> 1:32:05.639 said is, you know, everyone thinks that you take out 1:32:05.680 --> 1:32:08.160 all these loans for college and then when you start 1:32:08.200 --> 1:32:10.439 making money, it is super easy to pay them back. 1:32:10.479 --> 1:32:13.599 That is not the case, Like it is really tough 1:32:13.640 --> 1:32:17.479 to pay back twenty thousand, thirty thousand, one hundred thousand 1:32:17.479 --> 1:32:20.080 dollars worth of money, no matter how much you're making, 1:32:20.200 --> 1:32:23.120 because there's other things that your money goes to. So 1:32:23.160 --> 1:32:25.080 it sounds easy, and people kind of get caught in 1:32:25.080 --> 1:32:27.160 that trap of just all just take out all these loans. 1:32:27.520 --> 1:32:29.759 So if you can get you know, the least amount, 1:32:30.120 --> 1:32:31.599 you know, whatever, you know, you want to take out 1:32:31.600 --> 1:32:34.000 the least amount, obviously, But let's talk about this. So 1:32:34.040 --> 1:32:35.960 what is the what is FASTS? I ever remember, I 1:32:36.040 --> 1:32:37.920 can't remember what that thing's all about. It's like federal 1:32:37.960 --> 1:32:39.680 financial aid or something. Application. 1:32:40.479 --> 1:32:43.240 Yeah, so the FAST application is basically a way the 1:32:43.280 --> 1:32:47.000 government assesses your like your need in this or your 1:32:47.040 --> 1:32:50.920 ability to qualify for these advantageous like funding sources. Kind 1:32:50.920 --> 1:32:53.000 of a fun fact is that a lot of the 1:32:53.040 --> 1:32:55.240 FAST was used a lot more than just like providing 1:32:55.280 --> 1:32:58.960 funding for a four year university. A lot of it's 1:32:59.040 --> 1:33:00.640 used in a lot of other ways, especially like in 1:33:00.640 --> 1:33:03.880 community community colleges or trade programs to also assess need 1:33:04.360 --> 1:33:06.640 and so just that's one thing that we like to 1:33:06.640 --> 1:33:08.960 say is that you know, the FATA isn't just something 1:33:08.960 --> 1:33:11.120 that you should file if you're if you're a student 1:33:11.120 --> 1:33:13.519 ting about a four year university. It's also something that 1:33:13.640 --> 1:33:16.360 is good to kind of knock out depending on for 1:33:17.000 --> 1:33:18.320 a variety of things you might want to do in 1:33:18.360 --> 1:33:21.400 the future. And in terms of that, what you're saying 1:33:21.400 --> 1:33:24.760 earlier about the cost of college getting more expensive and 1:33:24.800 --> 1:33:27.400 paying that debt off, Yeah, there's one point five trillion 1:33:27.439 --> 1:33:30.000 dollars in student debt right down in the US and 1:33:30.080 --> 1:33:31.920 so and you got to remember a lot of that 1:33:31.960 --> 1:33:32.960 debts to getting taken out. 1:33:32.960 --> 1:33:35.680 When you're eighteen nineteen, you're thinking about the future. 1:33:35.400 --> 1:33:39.400 You don't really know, and so basically, anything that we 1:33:39.439 --> 1:33:41.720 can do as a nonprofit to help students kind of 1:33:41.800 --> 1:33:44.000 navigate that along with their families is really important. And 1:33:44.520 --> 1:33:45.960 you know, it's not that there's not a lot of 1:33:45.960 --> 1:33:48.639 people trying to do that. Like right now in public 1:33:48.720 --> 1:33:51.080 high schools, there's a four hundred and twenty four student 1:33:51.160 --> 1:33:54.360 to counselor ratio in American public high schools. And you know, 1:33:54.439 --> 1:33:57.320 these counselors are great, they're working really hard, they're pull 1:33:57.360 --> 1:33:59.720 along hours, they're getting stuff prepared through their summer, through 1:33:59.720 --> 1:34:03.439 their bre But from a nonprofit angle, is if there's 1:34:03.479 --> 1:34:04.680 a way that we can kind of come in and 1:34:04.680 --> 1:34:07.360 help students navigate that and also to spell some of 1:34:07.400 --> 1:34:08.040 these myths. 1:34:09.320 --> 1:34:11.320 That's something that I think is really worth worth our 1:34:11.320 --> 1:34:12.160 time to do. 1:34:12.320 --> 1:34:14.320 And again the technology has just become ready that we 1:34:14.360 --> 1:34:16.400 can do that in a way that's twenty four to 1:34:16.400 --> 1:34:20.000 seven and free to help students and families nowgates. But 1:34:20.040 --> 1:34:23.080 I should say, actually kind of interesting is that the 1:34:23.120 --> 1:34:24.439 FASTA what is it? 1:34:24.560 --> 1:34:24.760 Right? 1:34:25.320 --> 1:34:29.640 It's also changing, So it's the biggest change in a 1:34:29.720 --> 1:34:32.839 generation of the fastest. So in December, it's a totally 1:34:32.880 --> 1:34:35.880 new it's a totally new process and the information is 1:34:35.920 --> 1:34:38.719 coming out month by month. But one of the things 1:34:38.720 --> 1:34:41.519 that why you really wanted to stand this up in 1:34:41.600 --> 1:34:44.240 time for that is just to provide another resource when 1:34:44.240 --> 1:34:45.880 a lot of families will need it most, because it 1:34:45.920 --> 1:34:47.840 is the biggest change of this program we've ever seen. 1:34:47.960 --> 1:34:53.040 Okay, so how does your chatbot help along this process? Like? 1:34:53.040 --> 1:34:54.200 What does it do? Exactly? 1:34:54.800 --> 1:34:55.639 Yeah, great question. 1:34:55.760 --> 1:34:57.479 So so basically how it works is you got to 1:34:57.600 --> 1:34:59.360 chat dot fair Opportunity Project dot org. 1:34:59.400 --> 1:35:00.640 We also provid. 1:35:00.240 --> 1:35:03.160 Free mentorship and like how to apply to college guide, 1:35:03.200 --> 1:35:05.000 So if that's also interesting, you can find that on 1:35:05.000 --> 1:35:07.040 our main site. But it's at chat that's our pre 1:35:07.200 --> 1:35:10.000 pressure ory and you log in and you can basically 1:35:10.040 --> 1:35:13.320 ask questions related to the FACA, and so you can say. 1:35:13.120 --> 1:35:15.160 Hey, what is the FATA, how do I apply for this? 1:35:15.280 --> 1:35:16.080 How does this work? 1:35:16.479 --> 1:35:21.599 And we use opening eyes technology the GPT praise kind 1:35:21.600 --> 1:35:24.959 of and we trained it on the fast the information 1:35:25.040 --> 1:35:27.880 from last year's FASA. So basically, you as a student 1:35:27.960 --> 1:35:30.880 can come in anytime of the day, ask a question 1:35:30.960 --> 1:35:34.400 and get an answer back that we've trained to be 1:35:34.560 --> 1:35:36.120 really easy to understand. 1:35:36.120 --> 1:35:38.880 We try to make those responses in our model. 1:35:38.960 --> 1:35:41.720 Be easy enough for someone in middle school to kind 1:35:41.720 --> 1:35:44.720 of understand, just because you're right, like, if you go 1:35:44.760 --> 1:35:46.680 to the government site, you're kind of waiting through this 1:35:46.840 --> 1:35:50.280 long PDF of what to do, and we got to 1:35:50.479 --> 1:35:52.759 and if we can help people just answer the question 1:35:52.840 --> 1:35:56.000 they have in mind without having to go through one 1:35:56.040 --> 1:35:57.600 hundred pages of PDF. 1:35:57.560 --> 1:35:59.040 And that says families a lot of time. 1:35:59.320 --> 1:36:01.960 I think that is one of the most incredible aspects 1:36:01.960 --> 1:36:06.800 of AI is the immedia access to the information that 1:36:06.880 --> 1:36:10.439 you want without wading through, like you said, one hundred 1:36:10.439 --> 1:36:13.280 pages of a PDF. Because the information's in there, and yeah, 1:36:13.320 --> 1:36:16.320 if you read it all and you can process that, fine, 1:36:16.760 --> 1:36:19.080 but most people, most humans are not equipped to do 1:36:19.120 --> 1:36:21.760 that or it's really tough for time consuming. So what 1:36:21.800 --> 1:36:24.080 you've done is you've fed all this into your model 1:36:24.439 --> 1:36:26.920 and now you can ask these questions and you get 1:36:26.960 --> 1:36:31.439 the quick answer immediately. So why is it important that 1:36:31.520 --> 1:36:36.000 students kind of fully utilize all of these tools? 1:36:37.080 --> 1:36:40.080 Well, I mean just to your point of quickly getting 1:36:40.160 --> 1:36:43.280 these responses back. Yeah, especially if you have two work 1:36:43.280 --> 1:36:45.280 in parents, like Times of Luxury and so you don't 1:36:45.479 --> 1:36:46.160 you might not have. 1:36:46.080 --> 1:36:47.800 Time to go through a hundred page PDF for that 1:36:48.560 --> 1:36:48.880 one thing. 1:36:48.920 --> 1:36:50.840 I'll also note so a lot of these models running 1:36:50.840 --> 1:36:53.640 into this pollutionation problem where like, okay, I trust what 1:36:53.680 --> 1:36:56.559 GPT's given me. What we do with our chatbot is 1:36:56.560 --> 1:36:59.200 we also link directly to the page in the document, 1:36:59.320 --> 1:37:02.240 so you can double check with the uh, like with 1:37:02.240 --> 1:37:05.280 with like the the written document of to make sure 1:37:05.360 --> 1:37:06.400 that's correct, which is. 1:37:06.320 --> 1:37:09.080 A really nice thing that we do. But why why 1:37:09.120 --> 1:37:11.400 why students? Why did students care about this? And like 1:37:11.520 --> 1:37:12.960 why is this important? Man? 1:37:13.040 --> 1:37:16.759 Just because of student debts is really crushing families and students, 1:37:16.760 --> 1:37:19.080 and like again, this is one of the biggest decisions 1:37:19.080 --> 1:37:21.559 you can take on financially, along with buying a house 1:37:22.120 --> 1:37:24.000 or or maybe getting a divorce. 1:37:24.040 --> 1:37:25.920 I'm not chare, Oh, let's not go down. 1:37:27.080 --> 1:37:30.439 Holy moly, I don't have a GPT bot for that. 1:37:30.479 --> 1:37:31.600 I'm sorry everyone. 1:37:32.720 --> 1:37:35.000 What I what I will say is so we just 1:37:35.040 --> 1:37:36.800 want to help students figure this stuff out. And so 1:37:37.160 --> 1:37:39.599 one thing to note, there was seven seven point three 1:37:39.680 --> 1:37:41.800 billion dollars in the face of this one point five 1:37:42.120 --> 1:37:44.800 trillion dollars in student debt on the private market. Seven 1:37:44.800 --> 1:37:48.479 point three billion dollars of unclaimed telegrams happen through twenty 1:37:48.520 --> 1:37:49.519 twenty one to twenty twenty. 1:37:49.400 --> 1:37:50.360 Two over those two years. 1:37:50.760 --> 1:37:52.519 And so it's just it's just it's this thing where 1:37:52.520 --> 1:37:55.120 it's like there's eight available, it's going unclaimed. 1:37:54.760 --> 1:37:56.160 And yet student debts rising. 1:37:56.280 --> 1:37:58.760 And this is in a cure roll like you filling 1:37:58.800 --> 1:38:02.200 out your FASSA is not gonna structurally fixed rising costs 1:38:02.200 --> 1:38:05.360 in the US. But you know what, saving you ten 1:38:05.479 --> 1:38:08.080 K twenty K, Hey, you're going to really like that 1:38:08.120 --> 1:38:10.320 when you're when you're your twenties or thirties paying off 1:38:10.360 --> 1:38:10.720 that debt. 1:38:10.800 --> 1:38:13.880 So we just do our part in that, Okay. 1:38:13.960 --> 1:38:16.679 So this can help you get like reclaims or claim 1:38:16.720 --> 1:38:18.519 I guess some of that pelgrint or try to get 1:38:18.520 --> 1:38:21.080 some of that money. What about now, you said this 1:38:21.080 --> 1:38:22.680 this is all going to change. You said that the 1:38:22.720 --> 1:38:25.519 FASTA is getting some big changes. Will you adapt to 1:38:25.640 --> 1:38:26.800 your chatbot to that. 1:38:27.520 --> 1:38:30.320 Man, Rich, it's a great question. So that's exactly that's 1:38:30.320 --> 1:38:32.960 exactly right. So one of the ways that we've tried 1:38:33.000 --> 1:38:35.160 to help because our nonprofits all about helping kids of 1:38:35.200 --> 1:38:37.120 four in ten college. So what we've done in the 1:38:37.120 --> 1:38:39.519 past is we've had FASA mentors kind of help students 1:38:39.560 --> 1:38:42.320 fill us out. But one thing that you can't do 1:38:42.400 --> 1:38:44.800 with a team of FESTA mentors is immediately. 1:38:44.280 --> 1:38:46.599 Retrain them in like eight hours. 1:38:46.960 --> 1:38:50.360 But when the new documents come online for in December, 1:38:50.400 --> 1:38:53.679 for the FASA, we can swap out what we trained 1:38:53.680 --> 1:38:57.400 our model on basically like the information it uses to 1:38:57.600 --> 1:39:00.640 use this newer information within the day, we're going to 1:39:00.680 --> 1:39:03.519 have up to date information right when that right when 1:39:03.520 --> 1:39:06.280 that information drops, we'll have it in a way that's 1:39:06.280 --> 1:39:07.599 condensed and easy for families. 1:39:07.640 --> 1:39:09.719 And why is that also important? 1:39:09.720 --> 1:39:12.000 Well, there's other forms of aid out there as well, 1:39:12.400 --> 1:39:14.800 and we've started with the FACA to help out with 1:39:14.800 --> 1:39:17.280 that process. But where we're kind of headache as an 1:39:17.360 --> 1:39:20.320 org is expanding this to also help you file other 1:39:20.400 --> 1:39:24.080 forms of FACA because again, not everyone has the chance 1:39:24.160 --> 1:39:26.280 to talk to someone you can help them manage your 1:39:26.320 --> 1:39:29.360 finances coming into college, and we want to provide that 1:39:29.840 --> 1:39:32.920 for schools and families. Students just have a little extra 1:39:33.000 --> 1:39:36.800 guidance thinking about these big, big financial decisions for them. 1:39:36.920 --> 1:39:39.519 Now, forgive me for not knowing this, but with fast 1:39:39.560 --> 1:39:42.360 fat and I just FAFSAH and I just looked up 1:39:42.400 --> 1:39:45.960 free Application for Federal Student Aid. So is that only 1:39:46.280 --> 1:39:48.559 dealing with loans or is that also dealing with like 1:39:48.640 --> 1:39:50.719 grants too, like where you just get free money. 1:39:51.960 --> 1:39:54.080 So it's it's it's a little bit of both. So 1:39:54.240 --> 1:39:55.800 that's kind of the thing with the FASCA, is it. 1:39:55.960 --> 1:39:59.800 It's used for a variety of reasons. And so what 1:39:59.800 --> 1:40:03.000 we you often tell families is like, regardless of whether 1:40:03.200 --> 1:40:05.760 you plan on using it for a loan or for 1:40:05.800 --> 1:40:08.400 a grant, it's good to just knock out ahead of time, 1:40:08.439 --> 1:40:12.240 because as I mentioned earlier, it's it it opens an 1:40:12.280 --> 1:40:17.240 opportunity for for assistance, and and that you don't want 1:40:17.240 --> 1:40:18.519 to leave money on the table, you know. 1:40:18.640 --> 1:40:20.120 And so but what I will. 1:40:20.000 --> 1:40:22.760 Say is why families don't fill out, Man, it's it's 1:40:22.800 --> 1:40:24.240 I don't know, rich, I don't know if you had 1:40:24.240 --> 1:40:24.800 to felt the fast. 1:40:24.800 --> 1:40:26.880 I had a felt fast. A man, it is it's 1:40:26.880 --> 1:40:28.720 a pain. It's like you got it your health. Oh 1:40:28.760 --> 1:40:29.479 it's terrible. 1:40:29.560 --> 1:40:32.439 Yeah. Well, I mean it's a government application. I assume 1:40:32.439 --> 1:40:34.240 it's not easy, Like it's not wrong. 1:40:34.760 --> 1:40:35.080 Oh no. 1:40:35.200 --> 1:40:37.200 And I think for a lot of families, we do 1:40:37.240 --> 1:40:40.280 a lot of like like pulling like focus groups around this, 1:40:40.320 --> 1:40:42.879 trying to understand what's going on with families in this process. 1:40:43.000 --> 1:40:45.560 A lot of families feel like it's really invasive and 1:40:45.560 --> 1:40:48.040 and you have to have a lot of information. And 1:40:48.080 --> 1:40:51.160 that's also where kind of having a GPT bot that 1:40:51.560 --> 1:40:53.960 is confidential you can put in your information. We don't 1:40:53.960 --> 1:40:56.760 save your information and your questions at all kind of 1:40:56.840 --> 1:40:59.280 nice because I think something that family friends is when 1:40:59.280 --> 1:41:02.160 these schools run to open house fast sessions. You know, 1:41:02.200 --> 1:41:04.840 you bring your W two down to the cafeteria and 1:41:04.880 --> 1:41:06.559 then your counselor's looking at your W two. 1:41:06.880 --> 1:41:09.000 You know, just something about it for a lot of 1:41:09.080 --> 1:41:10.360 family just feels a little weird. 1:41:10.560 --> 1:41:10.840 Wow. 1:41:10.880 --> 1:41:15.559 So that's I think having that anonymous like confidential ability 1:41:15.600 --> 1:41:19.400 to ask your questions judgment free is also one of 1:41:19.439 --> 1:41:21.719 those things that we're trying to think about with this process, 1:41:22.160 --> 1:41:24.519 because you know, people's financial data sensitive, it's personal. 1:41:24.680 --> 1:41:26.760 All right, got about a minute, tell me why you 1:41:26.840 --> 1:41:29.280 got involved in all this, Like what's your drive here 1:41:29.360 --> 1:41:31.360 to start this fair Opportunity project? 1:41:31.520 --> 1:41:31.640 Oh? 1:41:32.000 --> 1:41:33.000 I got super lucky. 1:41:33.040 --> 1:41:36.720 So I'm from rural northern Minnesota and I found out 1:41:36.720 --> 1:41:40.000 about financial aid and a takeout line in McDonald's and 1:41:40.200 --> 1:41:42.600 wrote an application to Harvard and was one of the 1:41:42.640 --> 1:41:45.320 first kids in my community to get in. And so 1:41:45.400 --> 1:41:47.080 when I got there, I was like, wow, like how 1:41:47.120 --> 1:41:50.080 many how many of you have also worked in fast food? 1:41:50.120 --> 1:41:52.880 I had a fast food job in high school, And 1:41:53.000 --> 1:41:54.080 no one raised their hand. 1:41:53.840 --> 1:41:57.120 When giving the speaking at Harvard. At Harvard, and so 1:41:57.160 --> 1:41:59.040 that's what that's great. It's like, these intitutionions are great, 1:41:59.080 --> 1:42:00.000 there's a lot of great people. 1:42:00.000 --> 1:42:02.240 Well, well, we got to make sure that that that 1:42:02.439 --> 1:42:04.559 you know that you can come from any background, any 1:42:04.640 --> 1:42:06.720 zip code and still have a fair shot, still have 1:42:06.720 --> 1:42:09.360 a fair opportunity. And as we look at these problems, 1:42:09.400 --> 1:42:11.760 we're really looking at how do we make these solutions scalable, 1:42:12.080 --> 1:42:14.680 easy to use, and leverage the best technology out there. 1:42:14.800 --> 1:42:17.640 And thanks to Opening Eye for leasing those models, and 1:42:17.800 --> 1:42:19.439 you know, we're going to keep using them to help 1:42:19.479 --> 1:42:20.360 students families out. 1:42:20.680 --> 1:42:23.200 Great use of Ai. Lou Caney, co founder and co 1:42:23.320 --> 1:42:27.720 director of the Fair Opportunity Project Fair Opportunity Project dot org. 1:42:28.640 --> 1:42:30.559 Thanks so much for coming on the show. Get that 1:42:30.680 --> 1:42:34.280 money for College. Coming up next, Thank you. Coming up 1:42:34.280 --> 1:42:37.920 next is the feedback segment. You're listening to rich on Tech. 1:42:40.760 --> 1:42:43.000 We were going to sell the house. Welcome back to 1:42:43.439 --> 1:42:45.760 rich on Tech. Rich Demiro here hanging out with you, 1:42:45.880 --> 1:42:49.960 talking technology. We're going to get into the feedback segment. 1:42:50.000 --> 1:42:53.799 But I want to talk to producer Bobo here. Bobo 1:42:53.960 --> 1:42:57.400 runs the board and he told me about a interesting 1:42:57.560 --> 1:43:02.519 scam that's happening when it comes to looking for places 1:43:02.520 --> 1:43:06.479 to rent. So explain what happened, can you hear me? 1:43:06.600 --> 1:43:06.800 Yeah? 1:43:06.840 --> 1:43:07.519 Okay, great. 1:43:07.760 --> 1:43:09.720 So me and my wife are currently looking for a 1:43:09.760 --> 1:43:12.519 place to live, and in the process of us looking, 1:43:12.680 --> 1:43:15.439 I go to relator dot com and run across the house. 1:43:15.760 --> 1:43:20.360 The house was completely remodeled, refurbished, and I contacted the 1:43:20.400 --> 1:43:22.920 person about looking, you know, renting the house from them. 1:43:23.080 --> 1:43:27.200 Sure the amount was affordable, It was really affordable. And 1:43:27.240 --> 1:43:29.559 I contacted them and the guy hits me with, oh, 1:43:29.680 --> 1:43:32.200 I just got a promotion. But we decided to rent 1:43:32.200 --> 1:43:35.439 it and get the money like the residual income, and 1:43:35.920 --> 1:43:38.559 he through relator. He showed me how to go through 1:43:38.600 --> 1:43:43.280 opendoor dot com another realator company to get into the house, 1:43:43.760 --> 1:43:45.800 to look at the house, to examine. 1:43:45.400 --> 1:43:46.760 The house, to make sure that I liked it. 1:43:47.400 --> 1:43:49.120 When he took when he found out that I liked it, 1:43:49.160 --> 1:43:51.280 he sent me a link to fill out my application 1:43:51.400 --> 1:43:55.799 and resume, I mean like the moving application, and also 1:43:56.040 --> 1:43:58.240 to send him my deposit which would have been about 1:43:58.240 --> 1:44:02.200 four grand out. Something didn't sit right with me. I 1:44:02.240 --> 1:44:04.719 did research on the house. The house is for sale 1:44:05.360 --> 1:44:10.120 on every known like relature company site. The guy has 1:44:10.200 --> 1:44:13.960 been using this address to get people to submit a 1:44:14.000 --> 1:44:16.719 deposit and he keeps the money and get you all. 1:44:16.640 --> 1:44:18.679 Your personal information and you never hear from him again 1:44:18.680 --> 1:44:20.519 once you get some money. So okay, So this is 1:44:20.680 --> 1:44:23.720 this is so interesting because it falls into what I 1:44:23.760 --> 1:44:26.519 always say on the show that these scam artists use 1:44:26.600 --> 1:44:29.080 something that we know to be true and real, but 1:44:29.120 --> 1:44:30.960 then kind of turn it on its side. So in 1:44:31.000 --> 1:44:34.200 this case, open door has a service where you can 1:44:34.320 --> 1:44:37.400 tour they call it a self tour, where you can 1:44:37.439 --> 1:44:40.040 submit and you know, look at the house. Basically you 1:44:40.040 --> 1:44:41.799 get a coat on your phone that sort of unlocks 1:44:41.800 --> 1:44:43.040 the front door right pretty much. 1:44:43.040 --> 1:44:44.559 And I walked in the house to the house was 1:44:44.600 --> 1:44:45.439 completely empty. 1:44:45.560 --> 1:44:47.800 It was like anybody could look at it and see 1:44:47.800 --> 1:44:49.679 it's in Carson, California. 1:44:49.200 --> 1:44:50.479 And did you fall in love with the house? 1:44:50.560 --> 1:44:53.240 Oh instantly everything in the house was brand new and 1:44:53.600 --> 1:44:55.720 the amount was only like two thousand a month. I 1:44:55.760 --> 1:44:58.320 was like, this is perfect, Like we can steal rent 1:44:58.600 --> 1:45:01.599 and save to eventually buy our own home. 1:45:02.160 --> 1:45:03.360 And it was a scam. 1:45:03.640 --> 1:45:03.920 Wow. 1:45:03.960 --> 1:45:06.160 I'm still a little heartbroken by because I was excited. 1:45:06.439 --> 1:45:09.760 So basically the person is take their look. So the 1:45:09.840 --> 1:45:12.320 way this would work, and this could be replicated anywhere anywhere. 1:45:12.320 --> 1:45:15.000 They would find a house that's for sale, they would 1:45:15.000 --> 1:45:16.600 find one that you can do a self tour on. 1:45:17.080 --> 1:45:19.760 They then lift all the information from that listing put 1:45:19.800 --> 1:45:22.360 it as a rental on another third party site. It 1:45:22.400 --> 1:45:24.680 could be any site, could be Craigslist, whatever, and then 1:45:24.720 --> 1:45:26.439 they start talking to you and they say, oh yeah, here, 1:45:26.520 --> 1:45:28.280 go to this link, do a self tour, check out 1:45:28.280 --> 1:45:29.640 the house, make sure you like it. And then when 1:45:29.680 --> 1:45:31.559 you got it and they got you hook line and sinker, 1:45:31.600 --> 1:45:32.880 they want you to send you the cash. 1:45:32.920 --> 1:45:34.720 Pretty much, you fall in love with the house, and 1:45:34.760 --> 1:45:36.800 it's like, let me your thing is, let me hurr 1:45:36.840 --> 1:45:38.920 up and get on this for somebody else jumps on it, 1:45:38.920 --> 1:45:41.360 of course, so you send them the first months in 1:45:41.400 --> 1:45:44.439 a deposit, which would have been about four grand, and 1:45:44.479 --> 1:45:46.520 then you go to contact him he disappears. 1:45:46.560 --> 1:45:48.000 How did he want you to send you the money? 1:45:48.040 --> 1:45:49.240 I never got that far. Okay. 1:45:49.360 --> 1:45:52.479 Once he sent me to link something said look this up, 1:45:52.720 --> 1:45:54.800 and then when I saw it, it was a red fan, 1:45:54.920 --> 1:45:57.160 It was on Zillow, it was on all these different 1:45:57.200 --> 1:46:02.960 sites for sale. Nobody had it for and I called 1:46:03.040 --> 1:46:05.400 open door and told him. He said, people do it 1:46:05.439 --> 1:46:06.720 all the time, but they do it a lot on 1:46:06.800 --> 1:46:09.639 Craigslist because there's no real background check on Craigs. 1:46:09.600 --> 1:46:13.479 Right, such an interesting scam, and it's so easy to see. 1:46:13.479 --> 1:46:16.920 So time was of the essence. There was pressure, there's money. 1:46:16.960 --> 1:46:20.000 There's a lower rate than you would typically get, you know, 1:46:20.080 --> 1:46:22.400 if you bought, like this house was renting at a 1:46:22.479 --> 1:46:24.280 cheaper rate, so it seemed too good to be true, 1:46:24.280 --> 1:46:25.720 and you're like, oh, this is really good. I want 1:46:25.720 --> 1:46:26.280 to jump on it. 1:46:26.439 --> 1:46:26.639 Yep. 1:46:27.560 --> 1:46:30.880 And also it appeals to the you know, the time frame, 1:46:31.000 --> 1:46:32.920 like you want this and you fall in love with it, 1:46:32.960 --> 1:46:34.479 and the next thing you know, you're sending this money 1:46:34.479 --> 1:46:36.000 because you don't want someone else to jump on it 1:46:36.000 --> 1:46:38.720 ahead of you. So it's got all these kind of factors. 1:46:39.000 --> 1:46:41.360 But the best part was that he had the explanation 1:46:41.520 --> 1:46:44.000 for why it was for sale, because he's like, oh, 1:46:44.000 --> 1:46:46.439 we're gonna sell it, yeah, but now we're gonna rent 1:46:46.479 --> 1:46:48.280 it because I whatever, we're gonna make the income. 1:46:48.520 --> 1:46:51.000 Not a country. So I got a promotion of my 1:46:51.040 --> 1:46:52.960 new job. I'm not there. I can give you a 1:46:53.040 --> 1:46:55.280 self tour. You can do it yourself, and when you're done, 1:46:55.360 --> 1:46:57.960 just call me back at this number. And the name 1:46:58.280 --> 1:47:01.200 when it popped up was like Brian's and the dude 1:47:01.240 --> 1:47:03.280 had the most heaviest African acts that I've ever heard 1:47:03.320 --> 1:47:03.880 in my life. 1:47:03.920 --> 1:47:06.439 Oh so it could have been out of country too, yeah, 1:47:06.439 --> 1:47:09.880 oh wow, Well thanks for sharing that. And now, I mean, look, 1:47:09.920 --> 1:47:12.800 these scammers, they will find new ways of doing things 1:47:12.800 --> 1:47:15.240 on a daily basis, and that's a really good one 1:47:15.280 --> 1:47:18.040 because there are people looking for places to rent and 1:47:18.080 --> 1:47:20.880 by every day, and of course you find a good 1:47:20.880 --> 1:47:23.760 place to rent, even in real life, there's a lot 1:47:23.840 --> 1:47:26.240 of pressure to get that place quickly because someone else 1:47:26.280 --> 1:47:27.759 is gonna jump on it if it's a good place. 1:47:27.800 --> 1:47:31.320 So Bobo, thank you for that, appreciate it, and now 1:47:31.400 --> 1:47:33.840 you're warned. All right, let's get to some of the 1:47:34.240 --> 1:47:38.360 feedback segments here. Ruth says, glad to hear you back 1:47:38.400 --> 1:47:39.800 on the air this weekend. I've done a lot of 1:47:39.800 --> 1:47:42.479 research regarding smart watches and ended up with an Apple 1:47:42.560 --> 1:47:45.400 Watch for good reason. It has fall detection. I'm eighty 1:47:45.400 --> 1:47:48.360 eight years old. Fall detection is a biggie and most 1:47:48.439 --> 1:47:50.680 of the smart watches do not have it. If they do, 1:47:50.720 --> 1:47:54.120 there's a large monthly subscription charge. My son fell off 1:47:54.160 --> 1:47:56.760 an electric scooter. The Apple Watch picked it up. Gash 1:47:56.880 --> 1:47:59.280 on his face, cracked rib, no concussion, but his sisters 1:47:59.320 --> 1:48:01.920 tracked him as he drove home. In your discussion of 1:48:01.960 --> 1:48:04.400 smart watches, you didn't mention fall discussions, so I thought 1:48:04.439 --> 1:48:06.040 you should be aware of that. For seniors, it is 1:48:06.120 --> 1:48:11.799 very important. Ruth, absolutely, Ruth, good recommendation. I often mentioned 1:48:11.800 --> 1:48:14.639 how the fall detection is a great great feature of 1:48:14.680 --> 1:48:19.040 the iPhone. Uh don or sorry, the Apple Watch, Don says, hey, Rich. 1:48:19.120 --> 1:48:20.880 Several years ago, you were talking about a company that 1:48:20.920 --> 1:48:24.000 transfers old photos and filmed you still have the contact info. 1:48:24.080 --> 1:48:27.840 I enjoy the show. I believe it was scanmphotos dot 1:48:27.880 --> 1:48:30.800 com that was on one of our first shows. Here 1:48:31.640 --> 1:48:35.120 Michael talking about the high price of subscriptions. I switched 1:48:35.120 --> 1:48:37.640 to the ads supported plan on Netflix last month to 1:48:37.680 --> 1:48:40.840 save money, but certain programming is locked and casting or 1:48:40.960 --> 1:48:43.120 using the built in app on the TV is not allowed. 1:48:43.479 --> 1:48:46.000 Having to watch only un portable devices and also watching 1:48:46.040 --> 1:48:49.360 ads angered me enough to cancel my Netflix subscription that 1:48:49.400 --> 1:48:52.280 I've had since two thousand and seven. Michael, I was 1:48:52.280 --> 1:48:54.160 not aware that you couldn't cast if you had an 1:48:54.160 --> 1:48:59.240 AD supported subscription. Pete says, Passo, what a surprise, Passo, 1:48:59.320 --> 1:49:01.800 that's near where I hail. Rich, what a surprise? Which 1:49:01.800 --> 1:49:05.759 wineries did you partake? Some notable history? A Polish pianist, 1:49:06.240 --> 1:49:09.000 Oh gosh, I can't say this name. Experiencing Carpal Tunnel 1:49:09.240 --> 1:49:11.160 during a visit to San Francisco, paid a visit to 1:49:11.160 --> 1:49:14.880 Paso Robles on the advice of a doctor friend. Uh, 1:49:15.439 --> 1:49:20.000 I don't know he bought wine anyway, Passo was great. 1:49:20.240 --> 1:49:22.040 Thanks so much for listening to the show. Thanks so 1:49:22.160 --> 1:49:24.920 much to everyone who makes this show happen. Thanks Bobo 1:49:25.000 --> 1:49:27.400 for sharing your story. Kim on phones. My name is 1:49:27.479 --> 1:49:30.120 rich jimiy. You can find me online at rich on tech, 1:49:30.240 --> 1:49:32.880 richon tech dot tv. If you want show notes, we'll 1:49:32.880 --> 1:49:35.760 see you next week. Bye bye,