1 00:00:00,080 --> 00:00:03,360 Speaker 1: The following program has been pre reported, Ronan, but I 2 00:00:03,400 --> 00:00:06,840 Speaker 1: remember most is you'd get to break. Billy would send out, 3 00:00:06,880 --> 00:00:09,320 Speaker 1: we'd go down to ho Hocus for for jelly Donalds 4 00:00:09,560 --> 00:00:12,120 Speaker 1: and you'd sit down the bag and you're just about 5 00:00:12,160 --> 00:00:14,239 Speaker 1: to put that jelly donut in your mouth and get 6 00:00:14,280 --> 00:00:25,160 Speaker 1: here d front Greg the Car Doctor. Now, if the 7 00:00:25,200 --> 00:00:27,600 Speaker 1: battery had been out for quite a while, would that 8 00:00:27,640 --> 00:00:29,240 Speaker 1: also do it? Or do I need to do the 9 00:00:29,680 --> 00:00:31,840 Speaker 1: touch that would that would do it too? If the 10 00:00:31,880 --> 00:00:34,120 Speaker 1: battery had been out for part of Welcome to the 11 00:00:34,240 --> 00:00:37,520 Speaker 1: radio home of ron and Anian the Car Doctor, since 12 00:00:38,800 --> 00:00:41,519 Speaker 1: this is where car owners the world over turned to 13 00:00:41,920 --> 00:00:46,160 Speaker 1: for their definitive opinion on automotive repair. If your mechanics 14 00:00:46,200 --> 00:00:48,800 Speaker 1: giving you a busy signal, pick up the phone and 15 00:00:48,880 --> 00:00:52,159 Speaker 1: call in the garage doors are open, but I am 16 00:00:52,200 --> 00:00:56,160 Speaker 1: here to take your calls at eight five and now 17 00:00:56,840 --> 00:01:02,400 Speaker 1: he running. Can you really own your car? That's the 18 00:01:02,480 --> 00:01:05,880 Speaker 1: question today because in a way, you buy it, but 19 00:01:06,000 --> 00:01:09,400 Speaker 1: you don't really own it. Hello and welcome, Thanks for 20 00:01:09,440 --> 00:01:11,080 Speaker 1: thanks by the garage today, and we know you've got 21 00:01:11,080 --> 00:01:12,680 Speaker 1: a lot of choices out there, and we're glad to 22 00:01:12,720 --> 00:01:15,000 Speaker 1: have you here with us. Rona Needing the car doctor. 23 00:01:15,600 --> 00:01:18,479 Speaker 1: Your car your data. You know, it's it's a hot 24 00:01:18,480 --> 00:01:21,040 Speaker 1: topic today, and it's it's been a hot topic for 25 00:01:21,080 --> 00:01:23,920 Speaker 1: a while. And the and the noise from the subject 26 00:01:23,959 --> 00:01:25,920 Speaker 1: is growing. Your car your data. I want to check 27 00:01:25,920 --> 00:01:28,360 Speaker 1: it out to your car your data dot org and 28 00:01:28,400 --> 00:01:31,680 Speaker 1: take a look at what's going on. Because the manufacturers 29 00:01:32,080 --> 00:01:36,280 Speaker 1: are sliding one vy you. They are taking control. They 30 00:01:36,319 --> 00:01:39,640 Speaker 1: have control actually of the data that's coming out of 31 00:01:39,640 --> 00:01:43,440 Speaker 1: your car. Your vehicle is generating a data stream in 32 00:01:43,520 --> 00:01:45,680 Speaker 1: the sense of and I don't mean the onboard computer 33 00:01:45,800 --> 00:01:49,080 Speaker 1: data stream or the transmission data stream there. It's generating 34 00:01:49,080 --> 00:01:51,800 Speaker 1: a data stream in the sense of, you know, where 35 00:01:51,880 --> 00:01:54,480 Speaker 1: you place the seat, whether or not you've got the 36 00:01:54,560 --> 00:01:58,920 Speaker 1: seatbelt buckled, what position the headrest is in, maybe where 37 00:01:58,920 --> 00:02:02,200 Speaker 1: the radio stations are set. You know, they can tell 38 00:02:02,640 --> 00:02:06,160 Speaker 1: when you got into that accident, what was the delay 39 00:02:06,200 --> 00:02:08,800 Speaker 1: from the moment the airbag went off to the time 40 00:02:08,800 --> 00:02:12,160 Speaker 1: you hit the brake. Maybe they can tell distracted driving 41 00:02:12,160 --> 00:02:14,320 Speaker 1: as a result of that. And a lot of this 42 00:02:14,440 --> 00:02:17,720 Speaker 1: is coming to light. It's it's also starting to generate 43 00:02:18,240 --> 00:02:23,240 Speaker 1: data in other ways. Your preferences, your choices. Okay, maybe 44 00:02:23,520 --> 00:02:27,399 Speaker 1: you're you know, using a specific type of an electronic 45 00:02:27,440 --> 00:02:31,000 Speaker 1: accessory that's has to be programmed into the vehicle. Maybe 46 00:02:31,040 --> 00:02:32,920 Speaker 1: the car companies can then turn around and go to 47 00:02:33,000 --> 00:02:36,440 Speaker 1: that electronic accessory manufacturer and say, hey, so and so 48 00:02:36,560 --> 00:02:39,720 Speaker 1: bought this brand radar detector. Maybe you'd like to try 49 00:02:39,800 --> 00:02:43,040 Speaker 1: and sell them one of these. They're doing it and 50 00:02:43,040 --> 00:02:45,639 Speaker 1: they're going to continue to do it as cars become 51 00:02:45,680 --> 00:02:50,000 Speaker 1: not just cars, but they're becoming another revenue stream for 52 00:02:50,040 --> 00:02:51,480 Speaker 1: the car companies. And that's what you have to be 53 00:02:51,560 --> 00:02:53,639 Speaker 1: aware of. You gotta get out to your car your 54 00:02:53,720 --> 00:02:56,520 Speaker 1: data dot Org. It's it's a little unfrightening and it's 55 00:02:56,520 --> 00:03:01,239 Speaker 1: a little George Orwell rolled into one the driver's Bill 56 00:03:01,240 --> 00:03:04,840 Speaker 1: of Rights from your car your data. It reads drivers 57 00:03:04,880 --> 00:03:09,079 Speaker 1: are unwittingly generating a revenue stream for car manufacturers every 58 00:03:09,120 --> 00:03:12,919 Speaker 1: time they get behind the wheel. Cars generate vast amounts 59 00:03:12,960 --> 00:03:17,000 Speaker 1: of data from driver behavior to GPS location. Would you 60 00:03:17,000 --> 00:03:18,880 Speaker 1: like to be able to you know, how would you 61 00:03:18,960 --> 00:03:21,960 Speaker 1: like it? You know? The car companies are telling Starbucks, hey, 62 00:03:22,000 --> 00:03:25,240 Speaker 1: so and so visits you're you're drive in on West 63 00:03:25,320 --> 00:03:29,040 Speaker 1: Main Street seven times a month, and maybe they start 64 00:03:29,080 --> 00:03:31,640 Speaker 1: to see how many people go visit that particular coffee shop. 65 00:03:31,639 --> 00:03:34,639 Speaker 1: On a regular basis, and now they start to run specials, 66 00:03:34,639 --> 00:03:37,200 Speaker 1: and now they start to realize, hey, whenever this guy, 67 00:03:37,240 --> 00:03:39,840 Speaker 1: this guy and the other people show up to that 68 00:03:39,920 --> 00:03:42,960 Speaker 1: location and in a week day they sell x number 69 00:03:43,000 --> 00:03:45,320 Speaker 1: of types of coffee, maybe they can increase the coffee. 70 00:03:45,320 --> 00:03:48,480 Speaker 1: Maybe they can use that information to go out and 71 00:03:48,520 --> 00:03:52,760 Speaker 1: buy better products of what people are buying from their suppliers. 72 00:03:53,480 --> 00:03:57,720 Speaker 1: You're generating data most important, because it's not just about 73 00:03:57,720 --> 00:04:02,480 Speaker 1: the coffee. Most important. This will in the long term, 74 00:04:02,520 --> 00:04:04,560 Speaker 1: and it's gonna happen in a short period of time, 75 00:04:04,800 --> 00:04:07,040 Speaker 1: but this will, in the long term knock out the 76 00:04:07,040 --> 00:04:10,280 Speaker 1: neighborhood mechanic because the car companies are gonna gain control 77 00:04:10,720 --> 00:04:14,200 Speaker 1: over how they solicit you and the car. Hey your 78 00:04:14,240 --> 00:04:16,000 Speaker 1: car needs an oil change. Hey your car is do 79 00:04:16,120 --> 00:04:18,919 Speaker 1: for service. Hey your check engine light came on. Here's 80 00:04:18,920 --> 00:04:22,640 Speaker 1: the trouble code. Stop by your friendly local dealer. It's happening. 81 00:04:23,000 --> 00:04:24,719 Speaker 1: It's happening to a great deal. A matter of fact. 82 00:04:24,720 --> 00:04:26,919 Speaker 1: Down around the bottom of the hour, we're gonna be 83 00:04:27,000 --> 00:04:30,760 Speaker 1: joined by three gentlemen from the industry themselves. Uh, talking 84 00:04:30,800 --> 00:04:33,600 Speaker 1: about your car, your data, your car, your data dot org. 85 00:04:33,800 --> 00:04:35,200 Speaker 1: So I want you to stick around for that. I 86 00:04:35,240 --> 00:04:36,720 Speaker 1: want you to get out to the website your car 87 00:04:36,760 --> 00:04:39,320 Speaker 1: your data dot org and watch it because we've got 88 00:04:39,320 --> 00:04:42,000 Speaker 1: a great hour for you as we sit down and uh, 89 00:04:42,080 --> 00:04:44,080 Speaker 1: you know, talk about what's going on with your automobile, 90 00:04:44,080 --> 00:04:47,159 Speaker 1: because you may buy the car, but you don't own 91 00:04:47,160 --> 00:04:49,839 Speaker 1: the information that's inside of it. So it's it's it's 92 00:04:49,920 --> 00:04:53,400 Speaker 1: really a big button, hot button topic. You want to 93 00:04:53,400 --> 00:04:55,760 Speaker 1: stick around this hour and thanks for doing so. Hey, 94 00:04:55,800 --> 00:04:57,440 Speaker 1: let's get over to the busy phones. Let's kick the 95 00:04:57,440 --> 00:05:00,760 Speaker 1: garage doors open, and let's get on over talk to do. 96 00:05:00,880 --> 00:05:04,279 Speaker 1: We from Minnesota with a Chevy Colorado. Hey do we 97 00:05:04,279 --> 00:05:08,159 Speaker 1: welcome to the car doctor. How can I help? Thanks? Ron, 98 00:05:08,320 --> 00:05:13,960 Speaker 1: I appreciate stick call. I've got a Colorado. It keeps 99 00:05:14,000 --> 00:05:20,400 Speaker 1: coming up well with a service four wheel drive on 100 00:05:20,400 --> 00:05:22,840 Speaker 1: on my screen. I've had a lim the deal or 101 00:05:23,040 --> 00:05:26,640 Speaker 1: three different times now in two weeks. And what they're 102 00:05:26,720 --> 00:05:32,080 Speaker 1: telling me is I shouldn't drive this thing in auto Uh, 103 00:05:32,120 --> 00:05:35,160 Speaker 1: I said, I said, well you know why not? Well, 104 00:05:35,200 --> 00:05:37,800 Speaker 1: it's just that's that's that's a bad thing to do. 105 00:05:38,000 --> 00:05:40,400 Speaker 1: And I live in Minnesota. I already drive about three 106 00:05:40,480 --> 00:05:44,920 Speaker 1: miles to work, and I don't believe that that's true. 107 00:05:45,040 --> 00:05:48,360 Speaker 1: None of my buddies believe it's true. But I can't. 108 00:05:48,400 --> 00:05:50,960 Speaker 1: I can't tell them. Hey, you guys don't know what 109 00:05:51,000 --> 00:05:53,719 Speaker 1: you're talking about. I wanted to ask you your opinion. Yeah, 110 00:05:53,720 --> 00:05:55,479 Speaker 1: it doesn't make any sense. I mean, you know, General 111 00:05:55,520 --> 00:05:58,640 Speaker 1: Motors puts an auto function there because they want you 112 00:05:58,640 --> 00:06:02,479 Speaker 1: to drive around an auto. Um, you know, So your 113 00:06:02,560 --> 00:06:06,320 Speaker 1: your question to the dealership is you know, And first 114 00:06:06,360 --> 00:06:08,839 Speaker 1: of all, my first thought is, uh, you know what. 115 00:06:09,080 --> 00:06:10,920 Speaker 1: It just occurred to me. Did you buy this from 116 00:06:10,920 --> 00:06:17,000 Speaker 1: that dealership? I did? Did you buy it new or used? Okay? 117 00:06:17,320 --> 00:06:20,720 Speaker 1: Is it? Is it under warranty yet? Here? All right? 118 00:06:20,800 --> 00:06:25,320 Speaker 1: For how much longer? Uh? Well? I bought an extended 119 00:06:25,440 --> 00:06:27,920 Speaker 1: so I got ten years on it. So it's got 120 00:06:27,960 --> 00:06:31,839 Speaker 1: a ten year extended warranty. It's setting a trouble code 121 00:06:31,839 --> 00:06:34,880 Speaker 1: and turning on a service system light and they still 122 00:06:34,920 --> 00:06:38,599 Speaker 1: don't want to fix it. Well, they say, there's nothing 123 00:06:38,640 --> 00:06:41,320 Speaker 1: to fix the reason that it's doing us because I'm 124 00:06:41,400 --> 00:06:45,039 Speaker 1: driving an auto and I shouldn't be. So if that's 125 00:06:45,080 --> 00:06:47,440 Speaker 1: the case, then everybody that's driving it and auto should 126 00:06:47,440 --> 00:06:51,080 Speaker 1: be setting a code. Well that's you know, like I said, 127 00:06:51,120 --> 00:06:53,880 Speaker 1: I just kind of smile at him and go, yeah, okay, whatever, 128 00:06:54,120 --> 00:06:58,200 Speaker 1: you know. If that's your answer, then they said you 129 00:06:58,200 --> 00:07:01,360 Speaker 1: should use spot wheel drive high or two wheel drives, 130 00:07:01,360 --> 00:07:04,839 Speaker 1: so you know, in snow, in icy conditions, you shouldn't 131 00:07:04,839 --> 00:07:07,880 Speaker 1: be using the uh. Actually, what he told me today 132 00:07:08,120 --> 00:07:12,960 Speaker 1: was after so many times that it slips, it sends 133 00:07:12,960 --> 00:07:14,920 Speaker 1: off a code, and that's what I'm getting, and I 134 00:07:15,000 --> 00:07:18,040 Speaker 1: just I don't buy that. Well, okay, so I could 135 00:07:18,080 --> 00:07:22,880 Speaker 1: argue it from both sides. In in his defense, if 136 00:07:22,960 --> 00:07:26,480 Speaker 1: that's true that running that vehicle and auto is gonna 137 00:07:26,560 --> 00:07:30,560 Speaker 1: set an erroneous code, then there should be a bulletin 138 00:07:30,840 --> 00:07:34,280 Speaker 1: or some sort of service information from General Motors available 139 00:07:34,840 --> 00:07:38,480 Speaker 1: to advise the consumer. Hey, don't do this, do that 140 00:07:39,240 --> 00:07:42,360 Speaker 1: all right? And that's I've I've been on the internet. 141 00:07:42,400 --> 00:07:45,160 Speaker 1: I can't find anything that's I've been in the book. 142 00:07:45,280 --> 00:07:48,920 Speaker 1: Nothing tells me don't do this right. So so your 143 00:07:49,000 --> 00:07:51,640 Speaker 1: next question is gonna be do you have an owner's manual? 144 00:07:52,960 --> 00:07:55,320 Speaker 1: I do do this? You wanta you wanna? You really 145 00:07:55,320 --> 00:07:58,480 Speaker 1: want to play with this guy? Take take the owner's manual. 146 00:07:58,720 --> 00:08:00,800 Speaker 1: Go in there Saturday morning. They're doing all the oil 147 00:08:00,880 --> 00:08:04,560 Speaker 1: changes and everybody's hanging out getting service and and bring 148 00:08:04,560 --> 00:08:06,600 Speaker 1: your owner's manual and show him the page in the 149 00:08:06,640 --> 00:08:09,880 Speaker 1: owner's manual that says auto to be used for you know, however, 150 00:08:09,920 --> 00:08:12,720 Speaker 1: it's described on a on a regular basis so that 151 00:08:12,800 --> 00:08:15,480 Speaker 1: it'll it'll catch us slipping condition or a dry condition, 152 00:08:15,840 --> 00:08:19,000 Speaker 1: and ask them, so if General Motor is a company 153 00:08:19,040 --> 00:08:22,720 Speaker 1: that's so lawyered up that, you know when when they 154 00:08:22,800 --> 00:08:24,680 Speaker 1: when they flush the toilets, they want to make sure 155 00:08:24,720 --> 00:08:26,840 Speaker 1: that it's legal because they don't want anybody to accuse 156 00:08:26,920 --> 00:08:29,960 Speaker 1: them of wasting water. That if they said it to 157 00:08:30,040 --> 00:08:31,720 Speaker 1: do it this way in the owner's manual, how come 158 00:08:31,760 --> 00:08:33,600 Speaker 1: they haven't come out with any documentation to do it 159 00:08:33,640 --> 00:08:39,360 Speaker 1: the other way? See what he says. You know, you're 160 00:08:39,440 --> 00:08:43,320 Speaker 1: you're just confirming everything that I thought. But you know, 161 00:08:43,360 --> 00:08:46,000 Speaker 1: I don't want to he's an idiot, right Well, you 162 00:08:46,000 --> 00:08:48,679 Speaker 1: know it may be listen, it may be that it's 163 00:08:48,720 --> 00:08:51,600 Speaker 1: a legit call, I mean, or a legit claim, but 164 00:08:51,640 --> 00:08:53,720 Speaker 1: he's got to back it up. Show me the bulletin, 165 00:08:53,800 --> 00:08:57,000 Speaker 1: show me the internal memo, show me from the engineers 166 00:08:57,000 --> 00:08:59,160 Speaker 1: that yeah, we know we've got a problem. And my 167 00:08:59,280 --> 00:09:01,160 Speaker 1: guess is, if they do have a problem and they're 168 00:09:01,160 --> 00:09:03,520 Speaker 1: gonna fix it, they're working on a software update that 169 00:09:03,559 --> 00:09:06,920 Speaker 1: will correct it, all right, I get I get that, 170 00:09:07,360 --> 00:09:12,240 Speaker 1: all right. Look, my wife's new Explorer Explorers on it 171 00:09:12,280 --> 00:09:14,839 Speaker 1: has now got an issue where the display screen is 172 00:09:14,920 --> 00:09:17,959 Speaker 1: locking up, the nap stops working, the climate control stops working. 173 00:09:18,200 --> 00:09:21,520 Speaker 1: It just locks up intermittently, very at random. Talk to 174 00:09:21,559 --> 00:09:23,760 Speaker 1: the Ford dealer about it, and they kind of went 175 00:09:23,760 --> 00:09:26,880 Speaker 1: into the song and dance about well, you know, it's intermitting. Listen, honey, 176 00:09:26,960 --> 00:09:29,240 Speaker 1: I've been in the business forty three years. I understand 177 00:09:29,280 --> 00:09:32,079 Speaker 1: it's intermittent. All I'm asking you is would you be 178 00:09:32,160 --> 00:09:34,680 Speaker 1: willing to plug it in into a software update under 179 00:09:34,679 --> 00:09:37,280 Speaker 1: warranty before I, you know, before I try to fix 180 00:09:37,320 --> 00:09:38,920 Speaker 1: this on my own. And she was like, well, yeah, 181 00:09:38,960 --> 00:09:42,120 Speaker 1: we kind of you know, it's they don't understand, all right, 182 00:09:42,520 --> 00:09:45,800 Speaker 1: It's it's it's they're looking for definitive Can you imagine 183 00:09:45,840 --> 00:09:48,760 Speaker 1: somebody arguing with me they're looking for definitive answers. There 184 00:09:48,760 --> 00:09:51,640 Speaker 1: are no definitive answers there there their computers with engines 185 00:09:51,640 --> 00:09:55,120 Speaker 1: and four tires, uh, you know, so you know your 186 00:09:55,240 --> 00:09:57,480 Speaker 1: argument to them has to come back to be Look, 187 00:09:58,280 --> 00:10:01,520 Speaker 1: I I think under warranty, I think you're obligated to 188 00:10:01,640 --> 00:10:07,160 Speaker 1: at least enquire does anybody else have this problem? And 189 00:10:07,200 --> 00:10:09,760 Speaker 1: the fact that I've got a ten year warranty tells 190 00:10:09,800 --> 00:10:11,960 Speaker 1: me that you're gonna get tired of seeing my face 191 00:10:12,600 --> 00:10:14,560 Speaker 1: or you're gonna give me a different vehicle that doesn't 192 00:10:14,600 --> 00:10:17,240 Speaker 1: have this particular issue, because I bought this product in 193 00:10:17,280 --> 00:10:19,719 Speaker 1: good faith that it wouldn't have issues like this, or 194 00:10:19,720 --> 00:10:21,400 Speaker 1: at least you guys would be here to fix it. 195 00:10:23,679 --> 00:10:26,400 Speaker 1: You know this, This isn't rocket science in that sense. 196 00:10:27,120 --> 00:10:29,000 Speaker 1: So I think you gotta call him on it, Douy, 197 00:10:29,080 --> 00:10:30,440 Speaker 1: I really do. I think you've got to take the 198 00:10:30,440 --> 00:10:32,920 Speaker 1: Owner's manual in here's what the book says, show me 199 00:10:32,920 --> 00:10:35,200 Speaker 1: where I'm supposed to do it different. You know, I 200 00:10:35,240 --> 00:10:38,400 Speaker 1: want the memo from GM that you guys have, and 201 00:10:38,760 --> 00:10:40,520 Speaker 1: you know, we'll we'll, we'll be glad to do it 202 00:10:40,600 --> 00:10:43,079 Speaker 1: that way. But until that time, I'm just operating the 203 00:10:43,160 --> 00:10:46,280 Speaker 1: vehicle as described in my Owner's manual. Because if I'm 204 00:10:46,280 --> 00:10:49,079 Speaker 1: the only guy having the problem, that's one thing. There's 205 00:10:49,080 --> 00:10:51,200 Speaker 1: got to be a bunch of seventeen Colorados that have 206 00:10:51,280 --> 00:10:54,280 Speaker 1: this issue. And if that's the case, GM would would 207 00:10:54,360 --> 00:10:57,560 Speaker 1: would issue some sort of formal you know, here's here's 208 00:10:57,559 --> 00:11:01,240 Speaker 1: the change in the way the operating strategy is all right, 209 00:11:01,400 --> 00:11:04,360 Speaker 1: So I appreciate it. And that's pretty much the way 210 00:11:04,400 --> 00:11:06,840 Speaker 1: I thought, and that's pretty much what I thought I 211 00:11:06,880 --> 00:11:09,160 Speaker 1: should do. But you know where I went in there 212 00:11:09,160 --> 00:11:11,800 Speaker 1: and made myself look like an idiot. You're not gonna 213 00:11:11,800 --> 00:11:14,480 Speaker 1: make yourself look like an idiot, buddy, UM do this 214 00:11:14,720 --> 00:11:16,160 Speaker 1: if if you know, I would go in there and 215 00:11:16,200 --> 00:11:18,440 Speaker 1: at least get the code, what code is? Its setting? 216 00:11:19,520 --> 00:11:22,079 Speaker 1: And you know, and and again and again. Any anytime 217 00:11:22,120 --> 00:11:23,880 Speaker 1: you go in and get a diagnostic done for you 218 00:11:23,920 --> 00:11:27,319 Speaker 1: and everybody else, everybody should get a print out. I 219 00:11:27,679 --> 00:11:31,120 Speaker 1: I love the print Yeah, you know, like what code was? 220 00:11:32,760 --> 00:11:34,880 Speaker 1: I don't have the codes in front of me, but 221 00:11:35,080 --> 00:11:37,720 Speaker 1: I do have the print out, and there were two 222 00:11:37,760 --> 00:11:41,600 Speaker 1: different codes, right, So what's its setting? And why? And 223 00:11:41,800 --> 00:11:44,040 Speaker 1: you know, maybe it's gonna be a software update, maybe 224 00:11:44,080 --> 00:11:46,560 Speaker 1: it's going to be a software strategy. And maybe the 225 00:11:46,600 --> 00:11:48,920 Speaker 1: person you're talking to is too young to understand that 226 00:11:48,960 --> 00:11:50,760 Speaker 1: they can be truthful and just explain to you, Hey, 227 00:11:50,800 --> 00:11:53,160 Speaker 1: it's electronic, it's got a problem, we're working on it. 228 00:11:53,240 --> 00:11:56,720 Speaker 1: I can accept that. I can't tolerate. Hey, we're gonna 229 00:11:56,800 --> 00:11:59,160 Speaker 1: you know, just that's not the way it's supposed to work. Yeah, 230 00:11:59,440 --> 00:12:01,160 Speaker 1: then how come the company that designed it with an 231 00:12:01,200 --> 00:12:04,440 Speaker 1: office full of lawyers designed it that way? Explain that 232 00:12:04,480 --> 00:12:08,080 Speaker 1: to me? So all right, brother, thank you, thank you 233 00:12:08,200 --> 00:12:09,959 Speaker 1: very much. You're very welcome to what you. Take good 234 00:12:09,960 --> 00:12:11,520 Speaker 1: care and have a good rest of the afternoon. I'm 235 00:12:11,600 --> 00:12:13,679 Speaker 1: running any in the car doctor. We are back right 236 00:12:13,720 --> 00:12:22,000 Speaker 1: after this. Hey, coming up next, Let's get over talk 237 00:12:22,040 --> 00:12:24,439 Speaker 1: to Eric and Maine. Oh wait, Toyota to come Eric, 238 00:12:24,480 --> 00:12:27,520 Speaker 1: you're out with the car doctor. How can I help? Hey? Tom? 239 00:12:27,800 --> 00:12:30,080 Speaker 1: First time, long time? Thank you, Thank you, sir. What's 240 00:12:30,080 --> 00:12:33,000 Speaker 1: going on? I gotta no way to cole when I 241 00:12:33,080 --> 00:12:36,000 Speaker 1: bought brand new, It's got just shot a two hundred 242 00:12:36,000 --> 00:12:38,600 Speaker 1: thousand miles on it. So it's just broken in. Brother, 243 00:12:39,320 --> 00:12:43,120 Speaker 1: h it's good for another Yeah, just broken in. Man, 244 00:12:43,200 --> 00:12:48,719 Speaker 1: keep going awesome, Man, I'm hoping. Um. Yeah, and I've 245 00:12:48,760 --> 00:12:52,600 Speaker 1: done nothing but regular mediance oil. Gar filter still has 246 00:12:52,600 --> 00:12:58,679 Speaker 1: original belts, original spark plugs, everything's original. Um. I just 247 00:12:58,679 --> 00:13:00,600 Speaker 1: started having a little problem with it. It come out 248 00:13:00,640 --> 00:13:03,800 Speaker 1: in the morning, start it up. It'll start up and 249 00:13:03,800 --> 00:13:07,200 Speaker 1: then die like it's running out of gas. Um. I 250 00:13:07,360 --> 00:13:11,240 Speaker 1: unplugged the I unplugged the positive side of the battery 251 00:13:11,760 --> 00:13:15,640 Speaker 1: for a couple of three, four or five seconds up 252 00:13:15,679 --> 00:13:17,920 Speaker 1: and takes off. All right, So the next so the 253 00:13:17,960 --> 00:13:21,280 Speaker 1: next time it happens, you've you've got you know, the 254 00:13:21,360 --> 00:13:23,840 Speaker 1: next time it happens. What you're telling me is it'll 255 00:13:23,880 --> 00:13:26,480 Speaker 1: start and die and then it won't restart, and then 256 00:13:26,520 --> 00:13:29,640 Speaker 1: you'll do your your your your little voodoo there, disconnect 257 00:13:29,640 --> 00:13:33,160 Speaker 1: the battery and it'll it'll start on its own. UM. Somehow, 258 00:13:33,240 --> 00:13:35,480 Speaker 1: you're gonna have to establish this so that before you 259 00:13:35,600 --> 00:13:38,520 Speaker 1: disconnect it, you're gonna have to get it scanned, because 260 00:13:38,520 --> 00:13:41,080 Speaker 1: you're you're taking away the most valuable piece of information, 261 00:13:41,120 --> 00:13:44,640 Speaker 1: whatever code lies within that system. And you know, from 262 00:13:44,679 --> 00:13:46,800 Speaker 1: there we can we can have the conversation because this 263 00:13:46,840 --> 00:13:48,720 Speaker 1: could be this could have something to do with the 264 00:13:48,760 --> 00:13:51,400 Speaker 1: anti theft. This could be a bad ignition key, This 265 00:13:51,520 --> 00:13:54,080 Speaker 1: could be a problem within the engine performance system as 266 00:13:54,120 --> 00:13:57,000 Speaker 1: far as a throttle body. This could be schmutz, which 267 00:13:57,040 --> 00:14:00,280 Speaker 1: is a technical term on the on the mass airflow sensor. UM. 268 00:14:00,480 --> 00:14:02,000 Speaker 1: You know, there's a lot of things this could be 269 00:14:02,000 --> 00:14:05,319 Speaker 1: what it could have shoot UM. But you know, disconnecting 270 00:14:05,320 --> 00:14:08,160 Speaker 1: the battery tells me it doesn't seem to throw a 271 00:14:08,240 --> 00:14:12,440 Speaker 1: code though well check engine. Well it doesn't throw a code. 272 00:14:12,480 --> 00:14:14,439 Speaker 1: You know that because why because you don't see a 273 00:14:14,480 --> 00:14:19,720 Speaker 1: check engine light. Okay, so it could be you ever 274 00:14:19,760 --> 00:14:21,960 Speaker 1: get you ever get sick in your life? Eric, you 275 00:14:22,000 --> 00:14:24,200 Speaker 1: were you know you wake up Yeah, so you know, 276 00:14:24,240 --> 00:14:26,160 Speaker 1: you wake up on Monday and you kind of feel crummy, 277 00:14:26,200 --> 00:14:28,120 Speaker 1: and but you don't really get the sniffles in the 278 00:14:28,120 --> 00:14:33,320 Speaker 1: head cold until Wednesday. Uh. Okay, car computer does the 279 00:14:33,360 --> 00:14:37,720 Speaker 1: same thing. You you disconnected, you disconnecting the battery. You 280 00:14:37,800 --> 00:14:40,280 Speaker 1: just took away whatever information it had on Monday. So 281 00:14:40,320 --> 00:14:43,880 Speaker 1: Wednesday when it finally gets sick, you know, the doctor 282 00:14:44,080 --> 00:14:45,760 Speaker 1: just doesn't know where to start. It'd be like you 283 00:14:45,840 --> 00:14:47,760 Speaker 1: calling up the doctor and saying, hey, I don't feel good, 284 00:14:47,800 --> 00:14:50,720 Speaker 1: give me an examination over the phone. You know. It's 285 00:14:50,960 --> 00:14:54,200 Speaker 1: it's just he he can't get his hands on your brother. 286 00:14:54,280 --> 00:14:56,240 Speaker 1: He's gotta you know, he's got to give you the 287 00:14:56,280 --> 00:14:59,040 Speaker 1: deal and and that's and that's part of it. So 288 00:14:59,480 --> 00:15:03,680 Speaker 1: it's got to it scanned. Now. I'd be curious if 289 00:15:03,760 --> 00:15:07,000 Speaker 1: you turn the key off, walked away and came back 290 00:15:07,000 --> 00:15:08,840 Speaker 1: in five minutes if you tried that, does the car 291 00:15:08,920 --> 00:15:17,240 Speaker 1: restart um? Yes, it has before, Yes, and it will restart. Yes, okay, 292 00:15:17,320 --> 00:15:19,800 Speaker 1: so it's going into some kind of a reset or 293 00:15:20,040 --> 00:15:24,640 Speaker 1: because if you do that right away, it won't start correct. Okay, 294 00:15:24,720 --> 00:15:26,800 Speaker 1: so it's it's it's gotta wait. There's some sort of 295 00:15:26,840 --> 00:15:30,200 Speaker 1: time that's a factor here. Now if you could tell me, hey, Ron, 296 00:15:30,280 --> 00:15:33,920 Speaker 1: it's it's it, it'll it won't restart in four minutes, 297 00:15:33,960 --> 00:15:36,560 Speaker 1: but it does restart in eight if you can be 298 00:15:36,680 --> 00:15:39,080 Speaker 1: very specific. If you can figure that out, that tells 299 00:15:39,120 --> 00:15:41,320 Speaker 1: me that I'm probably dealing with a module that has 300 00:15:41,360 --> 00:15:43,440 Speaker 1: the time out. And then I'm gonna think more along 301 00:15:43,480 --> 00:15:46,240 Speaker 1: the lines that I've got an alarm system issue, because 302 00:15:46,280 --> 00:15:49,400 Speaker 1: that's that's that's typical indicative of an alarm system module 303 00:15:49,440 --> 00:15:52,680 Speaker 1: failure or appending failure because they're usually on the clock, 304 00:15:53,480 --> 00:15:57,120 Speaker 1: all right, So you know this could and by the 305 00:15:57,160 --> 00:16:01,000 Speaker 1: same token, this could have an alarm module fall. You'll 306 00:16:01,040 --> 00:16:03,240 Speaker 1: never see a check engine light because a check engine 307 00:16:03,280 --> 00:16:05,920 Speaker 1: light only comes on when emissions values exceed one and 308 00:16:05,960 --> 00:16:08,800 Speaker 1: a half times the legal limit. No alarm, no alarm 309 00:16:08,840 --> 00:16:11,480 Speaker 1: fall is gonna trigger a check engine light. You know, 310 00:16:11,640 --> 00:16:13,560 Speaker 1: you you could be seeing something, you know when they 311 00:16:13,600 --> 00:16:17,240 Speaker 1: finally scan this for codes. This may have a bee 312 00:16:17,720 --> 00:16:19,760 Speaker 1: um which actually is stored in the engine module, but 313 00:16:19,800 --> 00:16:21,880 Speaker 1: may or may not cause a check engine light because 314 00:16:21,880 --> 00:16:25,080 Speaker 1: it's got a fault with the ignition key. So you know, 315 00:16:25,160 --> 00:16:27,840 Speaker 1: here's a case where for the past couple of well, 316 00:16:27,880 --> 00:16:29,280 Speaker 1: for a while now, I've been saying you've got to 317 00:16:29,320 --> 00:16:32,520 Speaker 1: do complete system scans and you know, scan every module 318 00:16:32,520 --> 00:16:35,200 Speaker 1: on the vehicle. Here's a case for it. You gotta 319 00:16:35,200 --> 00:16:37,000 Speaker 1: get it to a mechanic, you know, stick out your 320 00:16:37,000 --> 00:16:38,800 Speaker 1: tongue and say on, let them, let them poke and 321 00:16:38,800 --> 00:16:40,800 Speaker 1: prod and you know, look at every module and see 322 00:16:40,840 --> 00:16:44,680 Speaker 1: what faults are lying in there. Don't predicate whether or 323 00:16:44,680 --> 00:16:47,000 Speaker 1: not there's a fault code based on whether or not 324 00:16:47,000 --> 00:16:51,400 Speaker 1: there's just a check engine light, alright, sir, But it 325 00:16:51,440 --> 00:16:54,680 Speaker 1: doesn't have any type of alarm system on it. Uh, 326 00:16:54,880 --> 00:16:58,920 Speaker 1: the keys themselves, the keys themselves should be chipped. There 327 00:16:58,920 --> 00:17:01,000 Speaker 1: should be chips in these jez. This isn't This is 328 00:17:01,000 --> 00:17:07,160 Speaker 1: an oh, this is a No. Eight for a leader? Yes, 329 00:17:07,240 --> 00:17:10,720 Speaker 1: six cylinders, yeah, four oh six? Yeah, this this probably 330 00:17:10,800 --> 00:17:14,320 Speaker 1: has this should have an alarm transpondering it. You just 331 00:17:14,359 --> 00:17:18,600 Speaker 1: don't know it. But again, even if it doesn't, I 332 00:17:18,600 --> 00:17:20,200 Speaker 1: still want to scan it for codes. That's where I 333 00:17:20,200 --> 00:17:23,680 Speaker 1: would begin this diagnosis. If this is at the shop, Eric, 334 00:17:24,359 --> 00:17:26,119 Speaker 1: I would tell you, I would tell you leave me 335 00:17:26,160 --> 00:17:28,520 Speaker 1: the truck. And I'm not suggesting you drive down from 336 00:17:28,520 --> 00:17:30,680 Speaker 1: me to do that, but I'm just saying I would 337 00:17:30,680 --> 00:17:33,000 Speaker 1: tell you leave me the truck and let me duplicate 338 00:17:33,040 --> 00:17:34,679 Speaker 1: it and then let me get some information out of it. 339 00:17:34,680 --> 00:17:38,000 Speaker 1: Because if I have absolutely no fault codes anywhere and 340 00:17:38,080 --> 00:17:42,119 Speaker 1: the problem happens, that sends me this direction. If I 341 00:17:42,160 --> 00:17:45,640 Speaker 1: have fault codes, that sends me that direction. So I've 342 00:17:45,640 --> 00:17:47,400 Speaker 1: got to know what fault codes if any you're either 343 00:17:47,480 --> 00:17:50,560 Speaker 1: pending hard or about to happen. Always a good place 344 00:17:50,600 --> 00:17:55,040 Speaker 1: to start. Okay, So good luck, good luck to you. Brother. 345 00:17:55,119 --> 00:17:56,600 Speaker 1: You let me know you you give me called back 346 00:17:56,600 --> 00:17:59,680 Speaker 1: if you need more information. So I'm by the way. 347 00:17:59,800 --> 00:18:04,439 Speaker 1: This is this is Ron. That's right, brother, call me anything, 348 00:18:04,440 --> 00:18:06,399 Speaker 1: but call me anything but late for dinner. Do you you 349 00:18:06,440 --> 00:18:08,400 Speaker 1: give yourself a good rest of the week. All right, 350 00:18:09,000 --> 00:18:11,520 Speaker 1: thank you, and be very welcome. Take care, roder Any 351 00:18:11,560 --> 00:18:40,040 Speaker 1: of the car Doc will return if hey welcome back, 352 00:18:40,119 --> 00:18:42,560 Speaker 1: rod Any of the car Doctor. You know your vehicle? 353 00:18:42,640 --> 00:18:45,639 Speaker 1: Your data a big topic, very very big topic in 354 00:18:45,640 --> 00:18:49,320 Speaker 1: the industry right now, Did you know your vehicle produces 355 00:18:49,400 --> 00:18:52,280 Speaker 1: data with vital repair and maintenance information. That's right. Your 356 00:18:52,320 --> 00:18:55,879 Speaker 1: car is basically a rolling computer, and your data is 357 00:18:55,920 --> 00:18:59,000 Speaker 1: stored on a computer inside the vehicle, and by rights 358 00:18:59,200 --> 00:19:03,000 Speaker 1: you really control role who accesses it or or do you. 359 00:19:03,080 --> 00:19:07,399 Speaker 1: Because newer cars are also transmitting data wirelessly right to 360 00:19:07,440 --> 00:19:11,200 Speaker 1: the car manufacturers, whether it's it's it's via their in phone, 361 00:19:11,600 --> 00:19:15,840 Speaker 1: in vehicle phone communication systems or some other means. The 362 00:19:15,880 --> 00:19:20,760 Speaker 1: manufacturers are taking the information, they're controlling it, and they 363 00:19:20,840 --> 00:19:23,040 Speaker 1: can in the future have the potential to limit the 364 00:19:23,080 --> 00:19:25,280 Speaker 1: number of places that you take the car for service 365 00:19:25,320 --> 00:19:28,920 Speaker 1: based on that. It's getting to be a very tricky 366 00:19:29,000 --> 00:19:32,040 Speaker 1: topic to navigate, and we've reached out today to three 367 00:19:32,080 --> 00:19:34,480 Speaker 1: of the industry's finest and they're leading the I guess 368 00:19:34,520 --> 00:19:37,080 Speaker 1: they're the edge of the sword here, trying to help 369 00:19:37,160 --> 00:19:38,800 Speaker 1: keep the fight out in front of the public eye 370 00:19:38,840 --> 00:19:40,600 Speaker 1: and make us aware of what's going on. Bill Hanvey, 371 00:19:40,640 --> 00:19:44,520 Speaker 1: he's the president and CEO of the Autocare Association. Paul McCarthy, 372 00:19:44,560 --> 00:19:49,000 Speaker 1: he's the president and CEO of the Automotive Aftermarket Suppliers Association. 373 00:19:49,359 --> 00:19:52,040 Speaker 1: And MacBook Matt Buckhle, Sorry about that, Matt. He's the 374 00:19:52,080 --> 00:19:54,480 Speaker 1: president and general manager of Motor ret Gentleman, Welcome to 375 00:19:54,520 --> 00:19:59,960 Speaker 1: the show today. Thanks very much, Ry. Now, we're glad 376 00:20:00,000 --> 00:20:03,520 Speaker 1: to have you. Um Bill, let me start with you, Uh, 377 00:20:03,560 --> 00:20:08,040 Speaker 1: what is your car? Your data, your choice campaign? What's 378 00:20:08,040 --> 00:20:12,520 Speaker 1: that about? Thanks running? You know, as you alluded to 379 00:20:13,040 --> 00:20:16,400 Speaker 1: in your opening statement, you know your listeners are are 380 00:20:16,560 --> 00:20:21,680 Speaker 1: more than likely unaware that their newer model vehicle cars 381 00:20:21,720 --> 00:20:25,639 Speaker 1: are transmitting data wirelessly to the car manufacturer. As a 382 00:20:25,680 --> 00:20:29,840 Speaker 1: matter of fact, three out of four people are unaware 383 00:20:29,840 --> 00:20:36,679 Speaker 1: of that fact, and by two of the new vehicles 384 00:20:37,400 --> 00:20:40,119 Speaker 1: manufacturers and bought in the United States are going to 385 00:20:40,200 --> 00:20:44,400 Speaker 1: transmit this data wirelessly. So what does that mean? What 386 00:20:44,440 --> 00:20:48,679 Speaker 1: it means is that where you drive, how you drive, 387 00:20:49,800 --> 00:20:53,119 Speaker 1: how much you weigh, all the type of information that 388 00:20:53,200 --> 00:20:57,760 Speaker 1: the sensors in that vehicle are capturing are being transmitted 389 00:20:57,800 --> 00:21:01,600 Speaker 1: to the carmaker. Well, your you know, your your listener 390 00:21:01,680 --> 00:21:04,119 Speaker 1: might ask, well, how does that affect me? While it 391 00:21:04,200 --> 00:21:07,440 Speaker 1: affects them when they go to get their car repaired, 392 00:21:07,560 --> 00:21:11,000 Speaker 1: because the type of information that that you, as a 393 00:21:11,040 --> 00:21:13,640 Speaker 1: shop owner on are going to need to be able 394 00:21:13,640 --> 00:21:16,960 Speaker 1: to repair that information or the type of information that 395 00:21:17,240 --> 00:21:21,080 Speaker 1: people who like to fix their car try to access 396 00:21:21,119 --> 00:21:24,840 Speaker 1: will be unavailable and what that does it limits choice 397 00:21:24,920 --> 00:21:31,080 Speaker 1: run And the whole goal of the campaign is really twofold. Uh. 398 00:21:31,160 --> 00:21:35,399 Speaker 1: It is number one to inform h consumers and shop 399 00:21:35,400 --> 00:21:41,000 Speaker 1: owners and the entire automotive repair community that their ability 400 00:21:41,080 --> 00:21:45,879 Speaker 1: to choose where to get their vehicle retaired is under threat. 401 00:21:47,280 --> 00:21:52,320 Speaker 1: And number two, it's an action campaign to activate consumers 402 00:21:52,359 --> 00:21:56,080 Speaker 1: and people that own their cars to take action to say, hey, 403 00:21:56,080 --> 00:21:58,200 Speaker 1: look at I like to work on my own car, 404 00:21:58,680 --> 00:22:02,359 Speaker 1: I like my local shot, I like ron to fix 405 00:22:02,440 --> 00:22:06,119 Speaker 1: my car. And and we want to activate those people 406 00:22:06,600 --> 00:22:09,720 Speaker 1: to say that this is unacceptable. We want to be 407 00:22:09,760 --> 00:22:12,200 Speaker 1: able to have choice, and we have a voice in 408 00:22:12,240 --> 00:22:15,920 Speaker 1: the equation. And the car manufacturers should not be the 409 00:22:16,480 --> 00:22:18,800 Speaker 1: ones in control of the data. It should be the 410 00:22:18,840 --> 00:22:22,119 Speaker 1: consumer that's in control of the data. Bill is it? 411 00:22:22,160 --> 00:22:24,439 Speaker 1: Is it true? You know years ago they said the 412 00:22:24,480 --> 00:22:28,359 Speaker 1: manufacturers could tell were you wearing the seatbelt, you know 413 00:22:28,680 --> 00:22:30,840 Speaker 1: what what position was the seed in? But now it's 414 00:22:30,840 --> 00:22:32,560 Speaker 1: to the point that do you have the head rest 415 00:22:32,760 --> 00:22:37,040 Speaker 1: adjusted right? You know, were you showing signs of distracted driving? 416 00:22:37,080 --> 00:22:39,840 Speaker 1: Like it's becoming an invasion of privacy to a point too, 417 00:22:39,880 --> 00:22:44,480 Speaker 1: isn't it. I've been reading these reports. The amount of 418 00:22:44,640 --> 00:22:50,080 Speaker 1: data that the vehicle captured, it exponentially grows every single year. 419 00:22:50,400 --> 00:22:53,199 Speaker 1: And let's not take for granted that many of these 420 00:22:53,280 --> 00:22:56,879 Speaker 1: systems are built for safety. Uh and some of the 421 00:22:56,960 --> 00:23:01,320 Speaker 1: systems measure eye movement to see whether you're engaged, see 422 00:23:01,320 --> 00:23:04,680 Speaker 1: whether you're keeping your eye on the road, even as 423 00:23:04,720 --> 00:23:09,440 Speaker 1: far as as telling how much you weigh. So when 424 00:23:09,480 --> 00:23:11,440 Speaker 1: you get in the car and you put a gallon 425 00:23:11,480 --> 00:23:14,080 Speaker 1: of milk on the front seat, what happens that little 426 00:23:14,160 --> 00:23:17,040 Speaker 1: light on the dashboard comes on about the air bag? 427 00:23:17,400 --> 00:23:20,119 Speaker 1: What your seat is a scale And the reason that 428 00:23:20,200 --> 00:23:22,119 Speaker 1: it's a scale, it's because it has been measuring how 429 00:23:22,200 --> 00:23:25,560 Speaker 1: much force is needed to deploy an air bag. Well, 430 00:23:25,640 --> 00:23:29,440 Speaker 1: guess what That type of data is being transmitted back 431 00:23:29,480 --> 00:23:33,080 Speaker 1: to the car manufacturer. And the car manufacturer have made 432 00:23:33,119 --> 00:23:36,760 Speaker 1: it very clear that a new revenue stream for them 433 00:23:37,240 --> 00:23:39,800 Speaker 1: is to be able to sell some of this data, 434 00:23:39,960 --> 00:23:43,560 Speaker 1: whether it be to insurance companies, to dunkin donuts, to 435 00:23:43,720 --> 00:23:47,159 Speaker 1: weight watchers, whatever the case might be. But this is 436 00:23:47,200 --> 00:23:49,879 Speaker 1: a bigger issue and we're trying to limit, you know, 437 00:23:50,160 --> 00:23:55,480 Speaker 1: limit our messaging and just in terms of just maintenance 438 00:23:55,520 --> 00:23:58,879 Speaker 1: and repair, but just think about that whole personal data 439 00:23:58,920 --> 00:24:02,240 Speaker 1: issue too, and and and we'll go on. But I 440 00:24:02,240 --> 00:24:04,240 Speaker 1: can also see where the car that's got the broken 441 00:24:04,280 --> 00:24:06,359 Speaker 1: air bag and the lights on and there's a trouble code. 442 00:24:06,640 --> 00:24:08,600 Speaker 1: The manufacturer is going to know that, And if the 443 00:24:08,600 --> 00:24:11,560 Speaker 1: car gets into an accident, I'm sure the insurance company 444 00:24:11,640 --> 00:24:13,159 Speaker 1: is going to have something to say about that. At 445 00:24:13,200 --> 00:24:15,360 Speaker 1: some point that we're driving around with a vehicle that's 446 00:24:15,400 --> 00:24:18,359 Speaker 1: broken for X number of weeks or months, and what 447 00:24:18,520 --> 00:24:22,320 Speaker 1: becomes Yeah, that becomes a whole, a whole liability issue. 448 00:24:22,440 --> 00:24:25,479 Speaker 1: Paul McCarthy A s A. What what what made you 449 00:24:25,600 --> 00:24:29,320 Speaker 1: decide to decide to partner with each other in support 450 00:24:29,320 --> 00:24:33,600 Speaker 1: of this campaign? What brought this all together? Well, it's 451 00:24:33,600 --> 00:24:36,080 Speaker 1: a good question, Ron. We did it because of all 452 00:24:36,080 --> 00:24:39,680 Speaker 1: those issues that Bill just described so well, we did 453 00:24:39,720 --> 00:24:43,000 Speaker 1: it because this is such an important issue and we're 454 00:24:43,000 --> 00:24:46,320 Speaker 1: stronger together. This is so important to be over four 455 00:24:46,359 --> 00:24:50,840 Speaker 1: million American jobs that come from apparently maintaining vehicles. It's 456 00:24:50,880 --> 00:24:54,160 Speaker 1: important for the very future of this industry to continue 457 00:24:54,480 --> 00:24:58,080 Speaker 1: and for consumers to continue to have choice. But as 458 00:24:58,160 --> 00:25:01,160 Speaker 1: much as it matters for our industry, it matters much 459 00:25:01,200 --> 00:25:04,960 Speaker 1: more for consumers. So the math has already been done. 460 00:25:05,040 --> 00:25:08,600 Speaker 1: If we allow this to become a monopoly, it'll take 461 00:25:08,640 --> 00:25:12,160 Speaker 1: over a hundred billion dollars out of consumers pockets more 462 00:25:12,320 --> 00:25:15,680 Speaker 1: with monopoly pricing. And there's an awful of American who 463 00:25:15,680 --> 00:25:18,800 Speaker 1: can't afford that to happen. When we talk about this 464 00:25:19,400 --> 00:25:23,720 Speaker 1: with legislators and senators, they mentioned, you know, wait a second, here, 465 00:25:24,119 --> 00:25:27,600 Speaker 1: I have constituents who are an hour away from a dealership, 466 00:25:27,600 --> 00:25:29,600 Speaker 1: maybe a hundred miles. How are they going to get 467 00:25:29,600 --> 00:25:35,720 Speaker 1: their vehicle repaired? We if that's not enough, imagine if 468 00:25:35,720 --> 00:25:37,600 Speaker 1: you have one place you can take your vehicle to 469 00:25:37,640 --> 00:25:40,760 Speaker 1: get repaired, and they don't have an open bay, and 470 00:25:40,800 --> 00:25:43,200 Speaker 1: say they tell you come back in a week, come 471 00:25:43,240 --> 00:25:46,400 Speaker 1: back in a month, and I'll get you your vehicle. Remember, 472 00:25:46,840 --> 00:25:50,800 Speaker 1: this is how eighty five percent of Americans get to work, 473 00:25:50,960 --> 00:25:56,480 Speaker 1: gets to gainful employment. And we simply exactly every day. 474 00:25:56,600 --> 00:26:00,199 Speaker 1: And so we can't afford, as America an economy, to 475 00:26:00,240 --> 00:26:03,639 Speaker 1: allow this to happen. So the impacts are huge. You know. 476 00:26:03,680 --> 00:26:06,680 Speaker 1: We give the example of imagine a single mode She's 477 00:26:06,720 --> 00:26:09,159 Speaker 1: got a twelve year old vehicle, which is average in 478 00:26:09,200 --> 00:26:12,560 Speaker 1: the US. She uses this to get to work, take 479 00:26:12,600 --> 00:26:16,520 Speaker 1: her kids to practice, go to church. She can't afford 480 00:26:16,560 --> 00:26:19,399 Speaker 1: for those repairs but cost a boat load more, and 481 00:26:19,480 --> 00:26:21,800 Speaker 1: she can't afford to wait and not be able to 482 00:26:21,800 --> 00:26:25,000 Speaker 1: get to work. So we need to speak up and 483 00:26:25,000 --> 00:26:29,879 Speaker 1: we're partnering because this is just simply too important issue 484 00:26:30,040 --> 00:26:33,959 Speaker 1: for American consumers. Well, it's it's staggering, Paul, Bill, Can 485 00:26:34,000 --> 00:26:36,280 Speaker 1: I come back to you. Why is this issue important though? 486 00:26:36,760 --> 00:26:39,840 Speaker 1: To the independent autocare industry? You know, what do you 487 00:26:40,000 --> 00:26:41,720 Speaker 1: what do you say to them to get them involved? 488 00:26:41,720 --> 00:26:46,119 Speaker 1: What's what's the deal there? Well, you know, it's it 489 00:26:46,720 --> 00:26:50,160 Speaker 1: is everybody that owns a car, It's the entire industry, 490 00:26:50,280 --> 00:26:54,120 Speaker 1: it's shop owners, it's people that like to fix her cars. Uh, 491 00:26:54,440 --> 00:26:57,320 Speaker 1: you know. And our message, our collective message at Paul, 492 00:26:57,400 --> 00:26:59,800 Speaker 1: as Paul said, and and you know it's Matt will 493 00:26:59,840 --> 00:27:03,040 Speaker 1: be cur is that everybody needs to get engaged. People 494 00:27:03,080 --> 00:27:07,719 Speaker 1: are familiar that their phone transmits data, they're not familiar 495 00:27:07,760 --> 00:27:11,200 Speaker 1: with the fact that their car transmits data. And as 496 00:27:11,400 --> 00:27:17,280 Speaker 1: Lending Choice, we are encouraging people to visit your car 497 00:27:17,640 --> 00:27:21,040 Speaker 1: your Data dot org, to sign a petition that's on 498 00:27:21,080 --> 00:27:25,120 Speaker 1: the website that will go ultimately to Congress people, and 499 00:27:25,160 --> 00:27:29,160 Speaker 1: that will let people know that that the industry is engaged, 500 00:27:29,480 --> 00:27:34,359 Speaker 1: that people want choice, and then this is something that 501 00:27:34,400 --> 00:27:37,200 Speaker 1: we can use is on a legislative front to say, hey, 502 00:27:37,240 --> 00:27:39,439 Speaker 1: look at we have the consumers behind us, we have 503 00:27:39,520 --> 00:27:42,560 Speaker 1: the car owners behind us. You need to listen to 504 00:27:42,600 --> 00:27:45,160 Speaker 1: this and you need to take action. So we need 505 00:27:45,200 --> 00:27:49,200 Speaker 1: we need the entire industry and the consumers to take 506 00:27:49,240 --> 00:27:51,920 Speaker 1: action on this. You know. Yeah, I think everybody has 507 00:27:51,920 --> 00:27:54,119 Speaker 1: to realize I think the number and correct me if 508 00:27:54,160 --> 00:27:58,639 Speaker 1: I'm wrong, But doesn't the autocare industry put something like 509 00:28:00,240 --> 00:28:04,199 Speaker 1: billion in revenue, which is just about two of the 510 00:28:04,280 --> 00:28:09,520 Speaker 1: US GDP. Uh, you know, it's a staggering industry size. Actually, yeah, 511 00:28:09,920 --> 00:28:14,359 Speaker 1: it's revived four hundred and five billion. We provide four 512 00:28:14,440 --> 00:28:18,200 Speaker 1: point seven million jobs. It's two of g d P. 513 00:28:19,400 --> 00:28:23,240 Speaker 1: We have a hundred and eighty thousand independent repair shops. 514 00:28:23,840 --> 00:28:26,120 Speaker 1: When you when you look at our industry as a whole, 515 00:28:26,240 --> 00:28:32,200 Speaker 1: with paulse manufacturing contingency, the distributors such as Napple, O'Reilly 516 00:28:32,240 --> 00:28:36,080 Speaker 1: and auto Zone and your independent um parts distributor in 517 00:28:36,080 --> 00:28:40,400 Speaker 1: the shops, there's five hundred and thirty five thousand independent 518 00:28:40,480 --> 00:28:44,440 Speaker 1: locations that support our industry. We're an economic we're an 519 00:28:44,440 --> 00:28:49,520 Speaker 1: economic powerhouse, and we need to take action collectively to 520 00:28:49,760 --> 00:28:54,480 Speaker 1: ensure that this economic machine keeps running. Wow, it's it's 521 00:28:54,520 --> 00:28:57,120 Speaker 1: it's by the numbers. It's a staggering Uh, it's a 522 00:28:57,160 --> 00:28:59,840 Speaker 1: staggering thought to think that this has gone. Gentlemen, let 523 00:28:59,840 --> 00:29:02,080 Speaker 1: me all over and take a pause and let me 524 00:29:02,120 --> 00:29:03,720 Speaker 1: get some let me get some of the business of 525 00:29:03,760 --> 00:29:06,080 Speaker 1: my day out of the way. We'll return right after this. 526 00:29:06,160 --> 00:29:10,120 Speaker 1: Bill Hanvey, Paul McCarthy, Matball cultures with us representing the 527 00:29:10,120 --> 00:29:13,880 Speaker 1: the automotive after market in various ways and manufacturing, and 528 00:29:14,040 --> 00:29:16,280 Speaker 1: we'll return with them and talking about your car, your 529 00:29:16,320 --> 00:29:18,440 Speaker 1: data right after this. I'm round any in the car doctor, 530 00:29:18,560 --> 00:29:30,440 Speaker 1: don't go away, Welcome back, Ronny in the car doctor. 531 00:29:30,480 --> 00:29:33,840 Speaker 1: We're here talking. It's it's it's staggering your car, your data. 532 00:29:34,160 --> 00:29:37,080 Speaker 1: We're talking about some impending things that are going to 533 00:29:37,160 --> 00:29:39,760 Speaker 1: affect the way your car gets serviced if you're just 534 00:29:39,840 --> 00:29:42,360 Speaker 1: joining us, and where it might get, where you might 535 00:29:42,360 --> 00:29:45,840 Speaker 1: go to get service, and just the future of this 536 00:29:46,120 --> 00:29:48,000 Speaker 1: industry and what it's gonna take the repair your car 537 00:29:48,120 --> 00:29:50,480 Speaker 1: going forward. Matt buck Alts, you've been you've been very 538 00:29:50,480 --> 00:29:53,000 Speaker 1: patient waiting there from Motor ret Um You've been the 539 00:29:53,080 --> 00:29:56,200 Speaker 1: quiet You've been the quiet one so far today. Can 540 00:29:56,240 --> 00:29:59,520 Speaker 1: you tell me how is this issue going to affect 541 00:29:59,600 --> 00:30:02,959 Speaker 1: companies like motor rat You're a manufacturer, what does this 542 00:30:03,000 --> 00:30:07,560 Speaker 1: mean to you? Yeah? I appreciate that, Ron, and I've 543 00:30:07,560 --> 00:30:09,880 Speaker 1: really enjoyed listening to Paul and Bill and their perspective 544 00:30:09,880 --> 00:30:13,000 Speaker 1: because they're they're certainly experts in this area. And I'm 545 00:30:13,040 --> 00:30:15,760 Speaker 1: not only a representing a manufacturer, but of course I'm 546 00:30:15,760 --> 00:30:19,640 Speaker 1: a consumer and I'm even an at home technician and 547 00:30:19,720 --> 00:30:21,920 Speaker 1: enjoy making those repairs when I need to at home, 548 00:30:22,200 --> 00:30:24,960 Speaker 1: and I think this is an important Um. Yeah, this 549 00:30:25,000 --> 00:30:26,800 Speaker 1: is an important topic for all of us because we 550 00:30:26,880 --> 00:30:29,800 Speaker 1: all want choice on we're as as we're all consumers 551 00:30:29,800 --> 00:30:31,719 Speaker 1: and drivers. We want choice of where we can take 552 00:30:31,760 --> 00:30:35,600 Speaker 1: to our cars from a manufacturer's perspective, and we we 553 00:30:35,680 --> 00:30:40,200 Speaker 1: manufacture motoraid manufacturers products for the original equipment UH car 554 00:30:40,480 --> 00:30:43,120 Speaker 1: as well as the aftermarket. And this is a topic 555 00:30:43,200 --> 00:30:44,760 Speaker 1: that's of course and near and dear to our heart 556 00:30:44,800 --> 00:30:49,040 Speaker 1: because at the end of the day, the repairs are 557 00:30:49,080 --> 00:30:53,120 Speaker 1: done in an aftermarket bay, and there's nearly one million 558 00:30:53,160 --> 00:30:58,480 Speaker 1: technicians in those aftermarket bays, and every every year one 559 00:30:58,480 --> 00:31:00,760 Speaker 1: of those most most of those tech missions are touching 560 00:31:00,760 --> 00:31:04,480 Speaker 1: one of my products to put as we referred to earlier, 561 00:31:04,520 --> 00:31:06,680 Speaker 1: as Paul referred to, the single mom back on the road. 562 00:31:07,040 --> 00:31:09,200 Speaker 1: And those are the stories that we love to hear about. 563 00:31:09,760 --> 00:31:12,000 Speaker 1: And those are the stories, the single mom stories, or 564 00:31:12,040 --> 00:31:14,480 Speaker 1: my wife getting her car repaired where she wants when 565 00:31:14,480 --> 00:31:18,320 Speaker 1: it breaks down, if it unfortunately breaks down, um to 566 00:31:18,400 --> 00:31:20,040 Speaker 1: be able to get those people back on the road. 567 00:31:20,080 --> 00:31:21,959 Speaker 1: Those are the stories we all love to hear. And 568 00:31:22,000 --> 00:31:24,000 Speaker 1: I don't want those stories to go away. We don't 569 00:31:24,000 --> 00:31:27,680 Speaker 1: want people to have to wait days or weeks or longer, uh, 570 00:31:27,760 --> 00:31:30,760 Speaker 1: to wait on a bay because that the car can 571 00:31:30,800 --> 00:31:34,000 Speaker 1: only get repaired in that bay at a dealership. So 572 00:31:34,040 --> 00:31:36,640 Speaker 1: this is an important topic. I'm glad you're leading the 573 00:31:36,640 --> 00:31:39,000 Speaker 1: conversation on this. Well, I I've got to tell you 574 00:31:39,040 --> 00:31:42,360 Speaker 1: that the implications of what this could become, I don't 575 00:31:42,360 --> 00:31:44,760 Speaker 1: think we've even really seen it. We're just starting to 576 00:31:44,840 --> 00:31:47,720 Speaker 1: look at the numbers and gasp a little bit. Um. 577 00:31:47,800 --> 00:31:50,800 Speaker 1: But I I get it, and I I appreciate everybody's 578 00:31:50,800 --> 00:31:53,080 Speaker 1: comments here today. It's it's I'm learning a lot of 579 00:31:53,480 --> 00:31:55,840 Speaker 1: what's going on, and I kind of thought I knew 580 00:31:55,840 --> 00:31:59,960 Speaker 1: something about this and now I know more. Um, Paul 581 00:32:00,200 --> 00:32:04,480 Speaker 1: Paul McCarthy A S A A. Are you exploring legislation 582 00:32:05,160 --> 00:32:09,880 Speaker 1: as a solution to this problem. We've got about two minutes, gentlemen, sure, 583 00:32:10,480 --> 00:32:13,160 Speaker 1: but we have to run so soon. We're going to 584 00:32:13,280 --> 00:32:17,560 Speaker 1: introduce legislation in Congress that will address this issue. That 585 00:32:17,640 --> 00:32:22,200 Speaker 1: will give consumers access and control of their own data 586 00:32:22,880 --> 00:32:25,560 Speaker 1: and allow them, if they choose to share a piece 587 00:32:25,600 --> 00:32:28,920 Speaker 1: of that with repaired professionals to get their vehicles repaired. 588 00:32:29,200 --> 00:32:32,640 Speaker 1: But it really gives them control of our own data 589 00:32:32,800 --> 00:32:35,520 Speaker 1: on our vehicles. I'd also mentioned our friends at auto 590 00:32:35,520 --> 00:32:40,640 Speaker 1: Care are making significant progress on legislation from Massachusetts as well. 591 00:32:41,440 --> 00:32:43,640 Speaker 1: But we won't kid you. This is tough. It's tough 592 00:32:43,720 --> 00:32:46,920 Speaker 1: to get anything passed in the US these days, and 593 00:32:47,000 --> 00:32:50,360 Speaker 1: this is important. There's a lot at stake here, so 594 00:32:50,400 --> 00:32:54,040 Speaker 1: we're fighting hard. But what really makes a difference is 595 00:32:54,080 --> 00:32:57,840 Speaker 1: when the millions in our industry, when the tens of millions, 596 00:32:57,840 --> 00:33:01,720 Speaker 1: the hundreds of millions of American vehicle owners speak up 597 00:33:01,880 --> 00:33:04,200 Speaker 1: and have their voice heard. That's what's going to get 598 00:33:04,280 --> 00:33:10,479 Speaker 1: legislation packed. Uh Bill Bill hand The Autocare Association for 599 00:33:10,520 --> 00:33:13,800 Speaker 1: those out there that are in the autocare industry, how 600 00:33:13,800 --> 00:33:18,920 Speaker 1: can they get involved in support this this initiative. The 601 00:33:19,000 --> 00:33:22,360 Speaker 1: first and foremost thing is to be aware, which is 602 00:33:22,960 --> 00:33:25,880 Speaker 1: what we thank you for run. But the second thing, 603 00:33:25,960 --> 00:33:28,640 Speaker 1: and most importantly, visit your car, your data dot org. 604 00:33:29,080 --> 00:33:32,440 Speaker 1: Sign the petition, let people know that your care. We 605 00:33:32,520 --> 00:33:35,800 Speaker 1: in turn can use that that those signed petitions to 606 00:33:35,880 --> 00:33:40,239 Speaker 1: go to legislators, as Paul and Man alluded to, and 607 00:33:40,400 --> 00:33:43,480 Speaker 1: use that as ammunition to say enough enough, we have 608 00:33:43,560 --> 00:33:47,080 Speaker 1: to guarantee consumer choice. This is what consumers want there 609 00:33:47,120 --> 00:33:50,200 Speaker 1: behind us. So go to your car, your data dot 610 00:33:50,280 --> 00:33:53,120 Speaker 1: organs and signed the petition. You know, it's really learn 611 00:33:53,160 --> 00:33:55,760 Speaker 1: more and learn more because you know, it's not just 612 00:33:55,880 --> 00:33:58,680 Speaker 1: the million technicians. It's not it's not just the number 613 00:33:58,680 --> 00:34:01,440 Speaker 1: of repair shops. You know. I think about my repair shop. 614 00:34:01,480 --> 00:34:03,800 Speaker 1: If my repair shop were to close tomorrow, so it 615 00:34:03,800 --> 00:34:06,440 Speaker 1: puts a couple of people out of work. But I 616 00:34:06,520 --> 00:34:09,239 Speaker 1: don't need my parts houses anymore. They don't need to 617 00:34:09,320 --> 00:34:11,880 Speaker 1: pay their drivers. There's no drivers to deliver parts anymore. 618 00:34:11,880 --> 00:34:14,360 Speaker 1: I don't need that. But and then that's direct. But 619 00:34:14,480 --> 00:34:16,440 Speaker 1: now I don't go to the sandwich shop and get 620 00:34:16,440 --> 00:34:19,719 Speaker 1: breakfast in lunch. I don't need my tool jobber. I 621 00:34:19,719 --> 00:34:22,680 Speaker 1: don't need the battery delivery guy. I don't need everybody. 622 00:34:23,040 --> 00:34:26,240 Speaker 1: There's so many things outside. My insurance company has gone. 623 00:34:26,640 --> 00:34:29,120 Speaker 1: It eliminates so many jobs and so much of the 624 00:34:29,120 --> 00:34:32,040 Speaker 1: economy of the country. In an indirect way, it's it's staggering, 625 00:34:32,440 --> 00:34:36,480 Speaker 1: it really is. If there's no aftermarket auto repair industry. Um. 626 00:34:36,560 --> 00:34:39,279 Speaker 1: So yeah, you guys are fighting the fight. Listen, I'm 627 00:34:39,280 --> 00:34:41,760 Speaker 1: here for you. Whatever we can do, We're we're glad 628 00:34:41,840 --> 00:34:44,120 Speaker 1: to help. Gentlemen. Thank you for taking the time real quick. 629 00:34:44,120 --> 00:34:48,520 Speaker 1: The website one more time, your car your data dot 630 00:34:48,719 --> 00:34:50,960 Speaker 1: or your car your data dot org. Thank you, gentlemen. 631 00:34:50,960 --> 00:34:53,560 Speaker 1: We appreciate the time with you today and good luck 632 00:34:53,600 --> 00:34:55,279 Speaker 1: with the fight. Keep us posted. I'm running any in 633 00:34:55,280 --> 00:34:59,680 Speaker 1: the car doctor. We are back right after this. So 634 00:35:00,000 --> 00:35:02,680 Speaker 1: what do you think it's it's it's really a tough deal, right, 635 00:35:02,800 --> 00:35:04,799 Speaker 1: it's are we going to own our car, but we're 636 00:35:04,800 --> 00:35:07,239 Speaker 1: not going to own the data? Listen, the fight continues, 637 00:35:07,560 --> 00:35:10,279 Speaker 1: and I'm glad we all were able to stick around 638 00:35:10,280 --> 00:35:13,920 Speaker 1: and hear that interview. It was very timely, very solid information. 639 00:35:14,000 --> 00:35:16,480 Speaker 1: It's a little, uh, it's a little on the frightening side, 640 00:35:16,520 --> 00:35:19,399 Speaker 1: but you know, things like that will eliminate Heck, that'll 641 00:35:19,440 --> 00:35:23,760 Speaker 1: eliminate the neighborhood garage, that eliminate all the perimeter businesses 642 00:35:23,800 --> 00:35:25,920 Speaker 1: around it, and you know what, it might even eliminate 643 00:35:25,920 --> 00:35:28,360 Speaker 1: this radio show. Until the next time. I'm Ronandandy in 644 00:35:28,400 --> 00:35:30,680 Speaker 1: the car doctor, reminding each and every one of you 645 00:35:31,120 --> 00:35:33,240 Speaker 1: for the time being, as long as I can while 646 00:35:33,239 --> 00:35:36,800 Speaker 1: I can. Good mechanics aren't expensive, they're priceless.