1 00:00:00,320 --> 00:00:02,360 Speaker 1: He had a car was scratched or it was out 2 00:00:02,400 --> 00:00:04,680 Speaker 1: of gas, or there was a dead cat in the 3 00:00:04,720 --> 00:00:06,880 Speaker 1: backseat or something. Yeah, it's one more thing. 4 00:00:08,240 --> 00:00:09,080 Speaker 2: I'm strong and getty. 5 00:00:09,720 --> 00:00:10,480 Speaker 1: One more thing. 6 00:00:12,240 --> 00:00:14,520 Speaker 2: I happened to know that we're about to talk about 7 00:00:14,640 --> 00:00:20,520 Speaker 2: rental cars. I just drove a rental SUV twenty eight 8 00:00:20,560 --> 00:00:24,479 Speaker 2: hundred miles one way and dropped it off and flew back. 9 00:00:27,480 --> 00:00:29,640 Speaker 2: This rental car I picked up because I recently had 10 00:00:29,640 --> 00:00:36,160 Speaker 2: a problem with a rental company that rhymes with hurts. 11 00:00:36,720 --> 00:00:39,400 Speaker 2: And I'm stilling deal with the dealing with thing. I've 12 00:00:39,400 --> 00:00:41,760 Speaker 2: spent so many hours on the phone with them dealing 13 00:00:41,760 --> 00:00:46,159 Speaker 2: with this. Way back in December of last year, when 14 00:00:46,200 --> 00:00:48,479 Speaker 2: I turned when I turned one in and and and 15 00:00:48,520 --> 00:00:50,720 Speaker 2: then they sent me a bill for fifteen hundred dollars 16 00:00:50,720 --> 00:00:54,320 Speaker 2: saying that I cracked the windshield somehow, which I didn't 17 00:00:54,360 --> 00:00:55,920 Speaker 2: see any crack on the winshield. I would have thought 18 00:00:55,920 --> 00:00:57,360 Speaker 2: I would have noticed it if it was of any 19 00:00:57,440 --> 00:01:01,160 Speaker 2: but anyway, and just I didn't have any proof that 20 00:01:01,200 --> 00:01:05,760 Speaker 2: I hadn't. And since then I've found out one, uh, 21 00:01:08,120 --> 00:01:12,080 Speaker 2: you need to like take lots of videos and pictures 22 00:01:12,080 --> 00:01:13,400 Speaker 2: of your car when you pick it up. According to 23 00:01:13,440 --> 00:01:15,759 Speaker 2: my insurance company, but also according to my insurance company, 24 00:01:15,800 --> 00:01:19,280 Speaker 2: All State Insurance, this has become a really common thing 25 00:01:19,319 --> 00:01:22,360 Speaker 2: with a lot of the companies. And whether it's a 26 00:01:22,440 --> 00:01:24,720 Speaker 2: scam or not, I mean, Hurts is a really big corporation, 27 00:01:24,800 --> 00:01:26,760 Speaker 2: and it doesn't seem like they're a company that would 28 00:01:26,760 --> 00:01:29,640 Speaker 2: want to be in the scam business. It's not like 29 00:01:29,680 --> 00:01:31,600 Speaker 2: it's a rinky dink low. But I guess a lot 30 00:01:31,600 --> 00:01:33,240 Speaker 2: of the companies are doing this a lot. 31 00:01:33,800 --> 00:01:36,680 Speaker 3: And I don't know or is it individual franchisese I 32 00:01:36,680 --> 00:01:39,240 Speaker 3: don't have any I don't know how their corporate structure works. 33 00:01:39,319 --> 00:01:42,480 Speaker 2: I don't either. I don't know. But it's possible that 34 00:01:42,560 --> 00:01:44,760 Speaker 2: you just run it up the flagpole with lots of 35 00:01:44,760 --> 00:01:46,160 Speaker 2: people and hopefully pay for it, and that's the way 36 00:01:46,200 --> 00:01:49,440 Speaker 2: you get your repairs done. Maybe that's I don't have 37 00:01:49,480 --> 00:01:50,000 Speaker 2: any idea. 38 00:01:50,920 --> 00:01:55,280 Speaker 3: Yeah, well, I think it is individual franchise ease and 39 00:01:55,360 --> 00:01:58,320 Speaker 3: probably has nothing to do with the parent company. 40 00:01:58,840 --> 00:02:00,120 Speaker 1: That would be my guess. 41 00:02:00,160 --> 00:02:05,120 Speaker 3: Although we got this note from Drew, who was dealing 42 00:02:05,120 --> 00:02:09,520 Speaker 3: with a completely different company and said, here's my letter 43 00:02:09,600 --> 00:02:13,079 Speaker 3: to those folks disputing fuel charge that occurred one week 44 00:02:13,120 --> 00:02:16,959 Speaker 3: after I returned the car. So, dear Sir Armadam, I 45 00:02:17,000 --> 00:02:19,520 Speaker 3: received your notice dated blah blah blah, an invoice for 46 00:02:19,639 --> 00:02:23,000 Speaker 3: ninety dollars and seventy one cents to refuel a rental vehicle. 47 00:02:23,440 --> 00:02:26,440 Speaker 3: This invoice is in error since I refueled the Malibu 48 00:02:26,560 --> 00:02:28,880 Speaker 3: vehicle less than four miles from the rental car location 49 00:02:29,000 --> 00:02:31,960 Speaker 3: at the Portland Airport. I've probably refueled at that very 50 00:02:32,000 --> 00:02:33,919 Speaker 3: gas station. I think I know the one he's talking about. 51 00:02:34,280 --> 00:02:37,480 Speaker 3: The attached pages have information to support my case, specifically 52 00:02:37,840 --> 00:02:40,480 Speaker 3: thrifty rental agreement showing that I rented the Malibu returned 53 00:02:40,480 --> 00:02:43,040 Speaker 3: it blah blah after driving the rental vehicle for two 54 00:02:43,120 --> 00:02:45,360 Speaker 3: hundred and forty seven miles. Also fuel one hundred percent 55 00:02:45,360 --> 00:02:48,840 Speaker 3: out one hundred percent in the invoice dated blah blah blah. 56 00:02:48,880 --> 00:02:50,160 Speaker 1: Here are two separate. 57 00:02:49,880 --> 00:02:52,040 Speaker 3: Charges for gas on my Capital one card while I 58 00:02:52,080 --> 00:02:55,280 Speaker 3: had the rental, including this one less than four miles 59 00:02:55,320 --> 00:02:58,360 Speaker 3: from PDAX on the very date I returned it. Moments 60 00:02:58,400 --> 00:03:02,080 Speaker 3: before I returned it, average gas prices in Portland approximately 61 00:03:02,120 --> 00:03:04,840 Speaker 3: four and a quarter gallon. Average fuel efficiency form Malibu 62 00:03:04,919 --> 00:03:07,360 Speaker 3: twenty one mph two hundred and forty seven miles driving 63 00:03:07,400 --> 00:03:10,400 Speaker 3: a twenty nine offer consumes about a gallons. That's exactly 64 00:03:10,400 --> 00:03:12,760 Speaker 3: what you charge me for consuming, except I have receipts 65 00:03:12,840 --> 00:03:14,799 Speaker 3: I paid for the gas and turn the vehicle. 66 00:03:14,480 --> 00:03:16,280 Speaker 2: With a full tank that is detailed. 67 00:03:17,120 --> 00:03:17,640 Speaker 1: Oh it's great. 68 00:03:17,639 --> 00:03:19,960 Speaker 3: Please avoid the charge on my card for ninety blah 69 00:03:20,000 --> 00:03:22,880 Speaker 3: bah bah. Additionally, as a consultant, I charge one hundred 70 00:03:22,880 --> 00:03:25,639 Speaker 3: and fifty dollars per hour for my time. Please remit 71 00:03:25,720 --> 00:03:29,040 Speaker 3: two hour charges, one for filing a dispute with capital one, 72 00:03:29,040 --> 00:03:31,080 Speaker 3: the other to research my records and respond to this 73 00:03:31,160 --> 00:03:32,280 Speaker 3: fraudulent invoice. 74 00:03:32,520 --> 00:03:35,200 Speaker 2: Sincerely, I was about to say that that is more 75 00:03:35,240 --> 00:03:37,680 Speaker 2: than I'm willing to spend of my time in work 76 00:03:37,680 --> 00:03:39,560 Speaker 2: to come up with that documentation. But if you charge 77 00:03:39,560 --> 00:03:41,320 Speaker 2: for your time, then it works. 78 00:03:41,640 --> 00:03:43,640 Speaker 1: And then I'm sorry. It wasn't true. It was a 79 00:03:43,680 --> 00:03:44,720 Speaker 1: Stephen C. 80 00:03:45,000 --> 00:03:49,920 Speaker 3: Seed his credit Cards Fraud Division and the Better Business Bureau. 81 00:03:50,080 --> 00:03:50,720 Speaker 2: Oh good one. 82 00:03:51,360 --> 00:03:53,760 Speaker 3: Yeah, that's well done, Sarah. Next time I have some 83 00:03:53,800 --> 00:03:55,800 Speaker 3: sort of a dispute, I'm just gonna have you do 84 00:03:55,920 --> 00:03:59,880 Speaker 3: the paperwork and I'll gladly pay your fee. What just 85 00:04:00,000 --> 00:04:01,520 Speaker 3: say a hundred buck an hour? One hundred and fifty 86 00:04:01,520 --> 00:04:02,720 Speaker 3: an hour all inflation. 87 00:04:02,960 --> 00:04:05,200 Speaker 2: But so since I got scared, of my last one, 88 00:04:05,240 --> 00:04:08,480 Speaker 2: and not really so much. I think my insurance company 89 00:04:08,520 --> 00:04:10,640 Speaker 2: is going to figure it out. But the amount of 90 00:04:10,640 --> 00:04:12,840 Speaker 2: time I've have to spend on the phone, you know, 91 00:04:12,880 --> 00:04:15,040 Speaker 2: getting to what your time is worth and everything like 92 00:04:15,080 --> 00:04:16,800 Speaker 2: that has been such a pain in the ass. But 93 00:04:16,880 --> 00:04:18,919 Speaker 2: so I pick up this, this hurts vehicle that I 94 00:04:18,920 --> 00:04:21,760 Speaker 2: know I'm going to drive many thousands of miles, and 95 00:04:22,160 --> 00:04:24,800 Speaker 2: it's got so many How are you supposed. 96 00:04:24,440 --> 00:04:24,680 Speaker 1: To do this? 97 00:04:24,720 --> 00:04:27,200 Speaker 2: It's got hail damage, it's got dents, it's got screens, 98 00:04:27,279 --> 00:04:29,520 Speaker 2: it's got scratches over the whole vehicle. How am I 99 00:04:29,560 --> 00:04:31,560 Speaker 2: going to prove that I didn't put that dent in 100 00:04:31,600 --> 00:04:33,559 Speaker 2: it or that scratch and it even if I've got 101 00:04:33,880 --> 00:04:36,440 Speaker 2: you know, I don't know. You just hope, I guess, 102 00:04:37,040 --> 00:04:38,679 Speaker 2: I mean h individual case. 103 00:04:39,200 --> 00:04:41,400 Speaker 3: Well, then they might claim your dead bear left to 104 00:04:41,520 --> 00:04:45,200 Speaker 3: stain in the rug in the trunk if you're RFK Junior. 105 00:04:45,320 --> 00:04:47,200 Speaker 2: God, the number of phone calls I've had, and every 106 00:04:47,200 --> 00:04:48,840 Speaker 2: single time I have to go through the whole thing, 107 00:04:50,400 --> 00:04:52,200 Speaker 2: how many people were in the car? Well, first of all, 108 00:04:52,360 --> 00:04:54,680 Speaker 2: every single time they say can when can we We 109 00:04:54,680 --> 00:04:56,240 Speaker 2: need to make an appointment for you bring the car 110 00:04:56,279 --> 00:04:58,440 Speaker 2: in so we can look at it and assess the damage, 111 00:04:58,440 --> 00:05:00,440 Speaker 2: and I say it was a rental car. As you 112 00:05:00,440 --> 00:05:02,800 Speaker 2: can see on there, it's Hurts Corporation. I don't know 113 00:05:02,839 --> 00:05:03,480 Speaker 2: it's a rental car. 114 00:05:03,560 --> 00:05:05,440 Speaker 1: What the F do you'd not get. 115 00:05:05,560 --> 00:05:08,400 Speaker 2: So you can't bring the car in? No, it was 116 00:05:08,440 --> 00:05:10,760 Speaker 2: back in December. I don't keep my rental cars around 117 00:05:10,760 --> 00:05:11,960 Speaker 2: for nine months or whatever. 118 00:05:12,120 --> 00:05:14,560 Speaker 3: It's expensive if nothing else and always, and I've been 119 00:05:14,560 --> 00:05:16,279 Speaker 3: through this multiple multiple times. 120 00:05:17,920 --> 00:05:21,000 Speaker 2: Was anybody in the car hurt from a chipped windshield? 121 00:05:22,720 --> 00:05:22,920 Speaker 1: No? 122 00:05:23,480 --> 00:05:25,760 Speaker 2: So you're saying no, no, nobody was hurt. Was anybody 123 00:05:25,760 --> 00:05:29,719 Speaker 2: else in the car? Yes? What are their ages? Twelve 124 00:05:29,720 --> 00:05:32,800 Speaker 2: and fourteen? Were they in car seats? I said no, 125 00:05:32,839 --> 00:05:34,800 Speaker 2: I don't keep my fourteen year old in a car seat? 126 00:05:35,480 --> 00:05:37,560 Speaker 2: Were either the child? Was the twelve year old in 127 00:05:37,560 --> 00:05:39,160 Speaker 2: a car seat? No? Don't keep the twelve year old 128 00:05:39,160 --> 00:05:42,640 Speaker 2: in the car seat? Either? Is no? 129 00:05:42,640 --> 00:05:42,719 Speaker 1: No? 130 00:05:42,839 --> 00:05:45,039 Speaker 2: This is this. They're just going through the questions, the 131 00:05:45,160 --> 00:05:48,240 Speaker 2: mindless questions they make them ask, no matter what. And 132 00:05:48,320 --> 00:05:51,760 Speaker 2: I've done this at least three times with three different people. 133 00:05:52,200 --> 00:05:53,760 Speaker 3: We're going to need to talk to them to ask 134 00:05:53,800 --> 00:05:56,279 Speaker 3: them whether they have been touched inappropriately or if there 135 00:05:56,279 --> 00:05:57,200 Speaker 3: are guns in the home. 136 00:05:58,160 --> 00:06:01,640 Speaker 2: Right, were they hurt? Nope, they weren't hurt by the 137 00:06:01,720 --> 00:06:06,320 Speaker 2: chipped windshield either, So nobody in the car was hurt. Correct, 138 00:06:06,520 --> 00:06:09,800 Speaker 2: Not a single person was injured due to the chipped windshield, which, 139 00:06:09,800 --> 00:06:11,560 Speaker 2: by the way, didn't actually happen. 140 00:06:12,320 --> 00:06:14,799 Speaker 1: So the nine hurts you if you ask me again. 141 00:06:15,440 --> 00:06:20,720 Speaker 2: So the nonexistent chipped windshield that you're claiming did get chipped. Yes, 142 00:06:20,960 --> 00:06:23,360 Speaker 2: really didn't hurt anybody. But even if it's, thank god, 143 00:06:24,120 --> 00:06:26,560 Speaker 2: none of us would have been hurt. Okay, So just 144 00:06:26,680 --> 00:06:30,800 Speaker 2: confirming no one was hurt. Yes, yes? How many times 145 00:06:30,839 --> 00:06:33,800 Speaker 2: do I need to say yes or no, depending on 146 00:06:33,839 --> 00:06:36,760 Speaker 2: how you phrase it to make it clear no one 147 00:06:36,839 --> 00:06:39,560 Speaker 2: was hurt by the chipped windshield, which, by the way, 148 00:06:39,600 --> 00:06:43,080 Speaker 2: once again didn't actually happen. I mean, honestly, God, I've 149 00:06:43,080 --> 00:06:45,359 Speaker 2: gone through this so many times it was hilarious. I 150 00:06:45,360 --> 00:06:47,599 Speaker 2: did it on speakerphone with my kids because I'd gotten 151 00:06:47,600 --> 00:06:49,240 Speaker 2: so met up with it. I just answer while I'm 152 00:06:49,279 --> 00:06:51,600 Speaker 2: running errands. I just answered it. But my kids were 153 00:06:51,680 --> 00:06:54,840 Speaker 2: laughing so hard as we went through this again and 154 00:06:54,880 --> 00:06:55,800 Speaker 2: again and again. 155 00:06:57,240 --> 00:06:59,960 Speaker 1: I'd call it costka asque. But if Franz Costca was 156 00:07:00,080 --> 00:07:00,480 Speaker 1: with us. 157 00:07:00,360 --> 00:07:02,640 Speaker 2: He'd say, I'd never write anything that's stupid, all right, 158 00:07:02,680 --> 00:07:04,760 Speaker 2: And then and then and then they'd always circle back 159 00:07:04,800 --> 00:07:07,800 Speaker 2: to something we'd already answered. And so, how long have 160 00:07:07,839 --> 00:07:11,840 Speaker 2: you owned this vehicle? I don't own the vehicle. It's 161 00:07:11,880 --> 00:07:13,160 Speaker 2: a hurts rental. 162 00:07:14,720 --> 00:07:16,600 Speaker 1: Wow, are you sure you're not being prank? 163 00:07:16,720 --> 00:07:18,640 Speaker 2: That's what I wonder it might be. It might be 164 00:07:18,680 --> 00:07:20,760 Speaker 2: a I'll bet it's a mister beast thing. I'll bet 165 00:07:20,800 --> 00:07:23,160 Speaker 2: it's a mister beast thing. And it's like they've all 166 00:07:23,240 --> 00:07:25,640 Speaker 2: got bets on how long before I drop an F 167 00:07:25,680 --> 00:07:26,400 Speaker 2: bomb or something? 168 00:07:27,240 --> 00:07:27,600 Speaker 1: All right? 169 00:07:27,720 --> 00:07:30,200 Speaker 3: That transgender fellows the guy who threw the rocket your 170 00:07:30,240 --> 00:07:31,760 Speaker 3: win shit right or something? 171 00:07:32,120 --> 00:07:33,760 Speaker 1: But it never happened. That's the point. 172 00:07:33,840 --> 00:07:37,040 Speaker 2: What was the fourteen year old hurt? No? No, no, no? 173 00:07:37,240 --> 00:07:37,360 Speaker 1: Oh. 174 00:07:37,440 --> 00:07:39,880 Speaker 2: Yes, two of us weren't hurt, but the chipped windshield 175 00:07:40,000 --> 00:07:41,800 Speaker 2: somehow glanced him and took out. 176 00:07:41,680 --> 00:07:46,720 Speaker 3: An eye, knocked him out of his car seat. Did 177 00:07:46,760 --> 00:07:48,880 Speaker 3: the non existent ship hurt anybody? 178 00:07:49,080 --> 00:07:49,560 Speaker 1: Yeah? 179 00:07:49,640 --> 00:07:53,160 Speaker 3: Yeah, my giant rabbit buddy's fighting in the back. 180 00:07:55,280 --> 00:07:56,240 Speaker 1: Carvid right. 181 00:07:56,920 --> 00:08:00,160 Speaker 2: Oh, that's infuriating, just listening to a little to be 182 00:08:00,240 --> 00:08:02,200 Speaker 2: a part of it. Yeah, I went through all the 183 00:08:02,200 --> 00:08:05,320 Speaker 2: stages of grief. The first time, I was like, I 184 00:08:05,360 --> 00:08:08,120 Speaker 2: was angry at various points, then sad, then I accepted it, 185 00:08:08,240 --> 00:08:14,160 Speaker 2: then it was humor, then back to anger. Wow, I 186 00:08:14,160 --> 00:08:15,360 Speaker 2: think it's a teenage prank. 187 00:08:15,440 --> 00:08:17,240 Speaker 3: I think this is actually a neighbor near you, Jack, 188 00:08:17,280 --> 00:08:19,120 Speaker 3: and your son is having him to call you over 189 00:08:19,160 --> 00:08:19,520 Speaker 3: and over. 190 00:08:20,360 --> 00:08:22,040 Speaker 1: Well, I guess that's it.