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Speaker 1: Today's Daily Highlight from Elvis Duran in the morning show.

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Speaker 2: I've noticed that, you know, every once in a while,

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Speaker 2: we have to kind of self police this place. Yeah,

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Speaker 2: as all businesses should. I mean, we are really truly

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Speaker 2: in the well. We're in the customer service business here.

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Speaker 2: Have you noticed that this is part of what we

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Speaker 2: do hospitality. We're in the hospitality business. So what can

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Speaker 2: we do to improve Let's take a look in the mirror, long,

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Speaker 2: a long look in the mirror at ourselves and see

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Speaker 2: if we're doing all the right things as a business

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Speaker 2: to make sure our customers are happy. Please welcome to

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Speaker 2: let me speak to the manager, So feel free to

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Speaker 2: text us now or at fifty five one hundred, or

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Speaker 2: call us at eight hundred two four two zero one

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Speaker 2: hundred maybe you need to. Also, you can speak to

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Speaker 2: the manager using your talkback feature on your iHeart radio app.

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Speaker 2: If you're listening to us on the iHeart Radio app,

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Speaker 2: you hit that little microphone and say, hey, let me

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Speaker 2: speak to the map and then speak to the manager

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Speaker 2: and we'll try to address it. Okay, let's get that rolling.

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Speaker 2: Any internal conversations about customer service and those policing ourselves,

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Speaker 2: anyone yes, yes, yes, Nate.

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Speaker 3: I feel like we've got to pat ourselves on the

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Speaker 3: back for some things. Right, Say what remember the incident

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Speaker 3: about a month and a half ago with the ruining

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Speaker 3: of the shirts and some people on the staff not

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Speaker 3: wanting to do it.

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Speaker 2: Well, yeah, let me explain that when we give away

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Speaker 2: shirts and stuff people say hey, can you ruin it

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Speaker 2: for us, it means they want us to sign it

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Speaker 2: and ruin it. And so yeah, Scotty b as you

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Speaker 2: were about to say, just would have none of that

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Speaker 2: because it makes his day longer.

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Speaker 4: Go ahead and dates.

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Speaker 3: But to his credit, Scotty got us a pile of

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Speaker 3: shirts and hoodies to ruin and I believe we ruined them,

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Speaker 3: right Scott, Not everyone.

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Speaker 4: I do it ruined them.

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Speaker 5: My goal is to provide superior customer service, and when

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Speaker 5: I have to rely on other people, it gets messed up.

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Speaker 5: I shipped the regular ones out day of but when

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Speaker 5: they have to be ruined, they sit around. And so

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Speaker 5: far I don't have diamonds. Andrew Abby Deanna on the sweatshirts,

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Speaker 5: and I asked Gandhi if she would sign the cards

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Speaker 5: and she's like, yeah, I'll do it in a minute,

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Speaker 5: and never did so like, oh, now, so there's about

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Speaker 5: twelve winners just waiting for weeks and weeks and weeks

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Speaker 5: and weeks card people that don't want the actual apparel ruined.

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Speaker 4: Okay, wait, hold on, you're going to ruin a card

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Speaker 4: that makes no sense.

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Speaker 5: So anyway, that's why I.

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Speaker 2: I know, Okay, I think in order to uh look

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Speaker 2: out for each other, maybe you shouldn't bitch and moan

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Speaker 2: quite so loudly.

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Speaker 5: But I just want the listeners to be happy, and

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Speaker 5: this makes them unhappy.

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Speaker 1: I think there's a way to fix this customer service.

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Speaker 1: I think we don't ruin them. But if we can

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Speaker 1: all sign these cards like ahead of time, we can

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Speaker 1: put a signed card in with it so that they're

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Speaker 1: already pre signed, so you could still send things out

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Speaker 1: on the same day.

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Speaker 2: Yeah but wait, but wait, but that's not ruining it though. Yeah,

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Speaker 2: but that's it's standy.

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Speaker 1: They can still wear the sweatshirt and have our autographs

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Speaker 1: on something else, and the customer's service stays wonderful.

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Speaker 6: Why don't we just.

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Speaker 4: Who didn't gandhi? Why don't we just what?

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Speaker 6: Why don't we just print the sweatshirts with our signatures

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Speaker 6: on them?

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Speaker 3: No one you have to taste that.

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Speaker 1: Okay, but that would be a cute idea for a

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Speaker 1: sweatshirt though, Okay, different hear this.

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Speaker 4: Justin Why don't we just ruin them? Why don't we

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Speaker 4: just sign them.

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Speaker 5: Of the predicament? It just takes too long.

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Speaker 6: Yeah, doesn't you just put them right here?

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Speaker 5: They didn't?

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Speaker 3: You?

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Speaker 4: Stop yelling? Stop yelling, customer service, bad bad.

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Speaker 1: I have another question about the apparel. So I really

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Speaker 1: think we need sweatpants, Like why don't we have sweatpants?

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Speaker 1: And then also sizing guys, like sometimes we've got like, hey,

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Speaker 1: we've got extra extra large lift. Well that's not you know,

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Speaker 1: there's some people that don't need that size. So let's

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Speaker 1: like help, you know, what do we do?

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Speaker 4: I think you're right?

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Speaker 3: Yeah, hold on, scary yeh, scary what Scotty who exactly

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Speaker 3: didn't sign the shirt?

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Speaker 5: Again?

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Speaker 4: Can you repeat those names?

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Speaker 2: Diamond and you're gonna say Deanna Diamond, Josh Diamond, Josh

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Speaker 2: Abby Indiana. You're gonna say that no one wants their

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Speaker 2: signature anyway.

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Speaker 4: But the people have the people don't know who those

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Speaker 4: people are, So let's just say everyone on the show.

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Speaker 1: And that is not true. That's such an ass.

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Speaker 4: You know what, and without them the show would not operate,

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Speaker 4: is very true.

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Speaker 3: But in the and being quick on the vigor and

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Speaker 3: trying to send this stuff out, just get the main

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Speaker 3: people and just will little ship it out.

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Speaker 1: That's that's just insing to say.

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Speaker 4: It is.

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Speaker 2: Okay, but let me be real. The reason why they

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Speaker 2: aren't signing them is because they're working much harder.

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Speaker 6: Than you and your Actually, I have some text messages

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Speaker 6: from what you guys like to call the Click that says,

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Speaker 6: and I quote Scott never said anything about signing anything.

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Speaker 6: Never like ever, you never.

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Speaker 5: Told them I jumped them in the studio. People come

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Speaker 5: in and out, they should sign them.

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Speaker 4: So he just care about Elvis Dan yelling Ganda everybody scary.

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Speaker 1: You really need to do those Scottie at that point

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Speaker 1: is send out a mass text message to everyone that says, hey,

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Speaker 1: shirts are in the studio, sign when you.

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Speaker 4: Can sure, very simple. I'm in This is like, don't

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Speaker 4: don't be that guy.

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Speaker 1: Now, this is thirteen in the ass, and why are

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Speaker 1: we getting sweatpants?

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Speaker 2: No, that's even more okay. Okay, see what's happening here.

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Speaker 2: It's just the system is breaking down right before our

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Speaker 2: very eyes. It's not good. This is not good. We're

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Speaker 2: just a bunch of crumb bums. We can't even get

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Speaker 2: through this one simple issue.

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Speaker 4: We only talked about one a jacket.

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Speaker 1: That was very nice.

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Speaker 4: Why wait for those about that to death? But most

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Speaker 4: people don't know he doesn't matter.

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Speaker 1: Some people do know her, and we bring her on

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Speaker 1: the show all the time, and that's not.

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Speaker 4: Nice and scary.

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Speaker 3: Defense to himself out too, He said.

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Speaker 1: He took himself out after he insulted everyone else, and

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Speaker 1: Denny was trying to bag.

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Speaker 2: Events.

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Speaker 3: There's a lot for Elvis, okay, and everybody else is

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Speaker 3: like hanging around.

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Speaker 2: Hey, well listen, thank you for listening to this episode

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Speaker 2: of Let me speak to the.

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Speaker 4: Okay, well, we'll reconvene. Let's just give it a rest,

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Speaker 4: as we customer service.

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Speaker 2: That's as far as we got today. I'm let me

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Speaker 2: pick to the manager.

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Speaker 4: We'll bring it back as soon as we can.

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Speaker 1: No, we're not When should I bring up the fact

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Speaker 1: that I think we should have snacks in the studio?

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Speaker 6: When can I talk to our guest booking department?

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Speaker 4: God, I know Ghani Gandhi.

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Speaker 2: I saw Gandhi go out of her way to text

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Speaker 2: some of us about a guest that we need to

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Speaker 2: have on the show, and she I watched her in

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Speaker 2: action and nothing happened.

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Speaker 4: Well, I'm not a request in for that person, and

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Speaker 4: we're waiting to hear. Okay, I can't, I can't say anyway.

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Speaker 4: I'll tell you what.

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Speaker 2: Let's just move on. Let me speak to the manager.

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Speaker 2: Was a huge success, I feel, and I think offering

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Speaker 2: that service to our listeners is such a it's a bonus,

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Speaker 2: it's a it's a blue ribbon thing.

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Speaker 1: This just then, my friends at H and Major working

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Speaker 1: on sweatpants an you can you ship those?

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Speaker 4: See look at that, see Daniels coming up with solutions

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Speaker 4: the