1 00:00:00,000 --> 00:00:04,000 Speaker 1: I don't answer the phone. Elvis durand Elvis Duran's phones tappen. 2 00:00:04,280 --> 00:00:06,480 Speaker 2: Danielle, you are doing the phone tap today? What do 3 00:00:06,480 --> 00:00:06,680 Speaker 2: you have? 4 00:00:06,760 --> 00:00:07,040 Speaker 1: All right? 5 00:00:07,080 --> 00:00:09,200 Speaker 3: So comes from Jackie, She says, my hot headed older 6 00:00:09,240 --> 00:00:12,600 Speaker 3: sister Jennifer recently ran into some trouble with her computer company. 7 00:00:12,840 --> 00:00:15,800 Speaker 3: She sent the computer back to get the CD womp fixed, 8 00:00:15,800 --> 00:00:18,640 Speaker 3: and instead they wiped out the whole hard drive. She's 9 00:00:18,640 --> 00:00:20,639 Speaker 3: been fighting with them ever since. On the phone with 10 00:00:20,680 --> 00:00:23,480 Speaker 3: them this past week, NonStop. Call her and tell her 11 00:00:23,520 --> 00:00:26,200 Speaker 3: that she's been causing problems with the computer company and 12 00:00:26,239 --> 00:00:29,000 Speaker 3: she hasn't been nice. So we're calling from the computer company. 13 00:00:29,080 --> 00:00:30,920 Speaker 2: I like it when their letter tells you exactly what 14 00:00:30,960 --> 00:00:31,280 Speaker 2: to do. 15 00:00:31,360 --> 00:00:31,920 Speaker 1: Yeah, me too. 16 00:00:32,040 --> 00:00:33,440 Speaker 2: Did you follow them to the line? 17 00:00:33,479 --> 00:00:34,320 Speaker 1: I followed them all right. 18 00:00:34,320 --> 00:00:35,000 Speaker 2: Today's phone tap. 19 00:00:37,000 --> 00:00:40,360 Speaker 3: Yes, I'm looking for a Jennifer Moury. Please, this is 20 00:00:40,400 --> 00:00:43,320 Speaker 3: Laura Tisler calling you from Product Complaints. 21 00:00:43,760 --> 00:00:43,960 Speaker 4: Hi. 22 00:00:44,320 --> 00:00:46,400 Speaker 1: I'm hearing you were just having an issue. What happened? 23 00:00:46,440 --> 00:00:49,280 Speaker 4: I sent my lastop to use three times and I 24 00:00:49,320 --> 00:00:50,960 Speaker 4: got it back three times not working? 25 00:00:51,080 --> 00:00:53,159 Speaker 3: Okay, because I have a little thing here saying that 26 00:00:53,200 --> 00:00:55,920 Speaker 3: you were rude to my employees about boxes. 27 00:00:55,920 --> 00:00:56,800 Speaker 1: That's all I have here. 28 00:00:57,280 --> 00:01:00,280 Speaker 4: I was supposed to get a box two times. Boy 29 00:01:00,360 --> 00:01:03,480 Speaker 4: called twice to bring to send you guys back computer 30 00:01:03,600 --> 00:01:05,880 Speaker 4: again because it was sent back to me not working well. 31 00:01:05,920 --> 00:01:08,240 Speaker 3: It appears to me that you keep breaking your computer 32 00:01:08,280 --> 00:01:09,720 Speaker 3: and you feel like we're responsible. 33 00:01:10,280 --> 00:01:12,920 Speaker 4: I'm not breaking it. I never even broke it. How 34 00:01:12,920 --> 00:01:14,920 Speaker 4: could you? Why would you be talking to me like 35 00:01:14,959 --> 00:01:17,520 Speaker 4: this when I'm the one that was inconvenience this whole time. 36 00:01:17,640 --> 00:01:20,600 Speaker 4: I got it on Friday, went away, came back, tried 37 00:01:20,600 --> 00:01:23,000 Speaker 4: to use it and it didn't work. Okay, you've been 38 00:01:23,040 --> 00:01:23,760 Speaker 4: being rude to me. 39 00:01:24,080 --> 00:01:26,720 Speaker 3: Apparently while you were away, somebody in your house must. 40 00:01:26,600 --> 00:01:28,800 Speaker 4: Have tried to lose houses away. I can't even believe 41 00:01:28,840 --> 00:01:30,919 Speaker 4: that you're saying this to me right now, ma'am. 42 00:01:30,959 --> 00:01:31,640 Speaker 1: Please come down. 43 00:01:31,640 --> 00:01:34,440 Speaker 4: You tell me, ma'am, you're calling me when an attitude, 44 00:01:34,480 --> 00:01:37,160 Speaker 4: tell me that I'm being rude you. I mean, I 45 00:01:37,240 --> 00:01:39,360 Speaker 4: shouldn't even be as rude as I should be, since 46 00:01:39,400 --> 00:01:42,280 Speaker 4: I'm getting a computer that does not even work, and 47 00:01:42,360 --> 00:01:45,160 Speaker 4: now you're blaming me and someone in my family Okay 48 00:01:45,240 --> 00:01:49,000 Speaker 4: because you oh, because what, I have no more patience 49 00:01:49,000 --> 00:01:51,520 Speaker 4: for this. Why would I break something that I need 50 00:01:51,520 --> 00:01:52,160 Speaker 4: for my work? 51 00:01:52,320 --> 00:01:53,680 Speaker 1: I know, but a lot of people do that. 52 00:01:53,680 --> 00:01:55,480 Speaker 2: They break it, don't. 53 00:01:55,640 --> 00:01:58,520 Speaker 4: So everyone done there. That's very rude. You're blaming me 54 00:01:58,640 --> 00:02:00,840 Speaker 4: and someone in my family. How good you man? 55 00:02:00,840 --> 00:02:01,520 Speaker 2: Where are you from? 56 00:02:01,600 --> 00:02:03,240 Speaker 1: You have a very interesting accent? 57 00:02:03,520 --> 00:02:06,000 Speaker 4: Okay, I'm from New York. Is that a problem? Well? 58 00:02:06,080 --> 00:02:08,919 Speaker 1: Yeah, that's why you're rude, because new Yorkers. 59 00:02:10,760 --> 00:02:12,440 Speaker 4: This right now? Because I'm from New York. 60 00:02:12,680 --> 00:02:13,920 Speaker 1: Are you not from New York? 61 00:02:14,360 --> 00:02:15,480 Speaker 4: Yes? I'm from New York. 62 00:02:15,520 --> 00:02:16,560 Speaker 1: Okay, well the two going in. 63 00:02:17,240 --> 00:02:19,000 Speaker 4: You're from where you're from? 64 00:02:19,080 --> 00:02:20,960 Speaker 3: It doesn't matter where I'm from, And there's no need 65 00:02:21,000 --> 00:02:22,080 Speaker 3: to cursive me, dear. 66 00:02:22,080 --> 00:02:25,240 Speaker 4: Not because you're being rude. Where are you from? Where's 67 00:02:25,240 --> 00:02:27,400 Speaker 4: your supervise? So? What's your name? And what's your number? 68 00:02:27,680 --> 00:02:29,280 Speaker 1: Is this how new Yorker speak? 69 00:02:29,680 --> 00:02:32,320 Speaker 4: Yes, that's how they speak. You have a problem with that? 70 00:02:32,440 --> 00:02:32,880 Speaker 4: I do have. 71 00:02:33,400 --> 00:02:34,320 Speaker 1: I'm from Michigan. 72 00:02:34,639 --> 00:02:36,960 Speaker 4: Who is it calling me right now? Okay? 73 00:02:36,960 --> 00:02:38,520 Speaker 1: First of all, you're being very rude, and. 74 00:02:38,480 --> 00:02:40,880 Speaker 4: Second of all, now I'm being rude. You can know 75 00:02:41,000 --> 00:02:42,919 Speaker 4: it all up and down here account I don't care. 76 00:02:43,120 --> 00:02:43,679 Speaker 1: Excuse me. 77 00:02:44,000 --> 00:02:45,440 Speaker 4: Your name? What's your name? 78 00:02:45,520 --> 00:02:47,040 Speaker 1: My name is Laura Tissler. 79 00:02:48,000 --> 00:02:52,519 Speaker 3: Laura Pittler, t tis thank you very much. 80 00:02:52,760 --> 00:02:55,800 Speaker 4: What's your number? First of all, what don't tell me? 81 00:02:55,840 --> 00:02:58,520 Speaker 4: First of all, I'm recording this whole conversation, recording. 82 00:02:58,600 --> 00:03:00,160 Speaker 1: First of all, I'm recording this whole. 83 00:03:00,760 --> 00:03:02,880 Speaker 4: Good see you. I know he's recorded. So then you 84 00:03:02,919 --> 00:03:05,399 Speaker 4: could toll up all the other conversations that I had 85 00:03:05,440 --> 00:03:07,560 Speaker 4: with you people, and you will say that I was 86 00:03:07,600 --> 00:03:09,680 Speaker 4: not rude. Okay, but he is right now? Is rude? 87 00:03:09,720 --> 00:03:10,360 Speaker 4: You're correct? 88 00:03:10,440 --> 00:03:12,600 Speaker 3: Don't you think that's pretty quick turnaround that I've already 89 00:03:12,639 --> 00:03:14,480 Speaker 3: contacted you to try to fix the problem. 90 00:03:14,680 --> 00:03:17,440 Speaker 4: No, you're not trying to fix the problem. You're calling 91 00:03:17,440 --> 00:03:20,440 Speaker 4: me saying that I was rude. No company does that 92 00:03:20,520 --> 00:03:22,720 Speaker 4: and mean one and this is the problem on your 93 00:03:22,840 --> 00:03:25,880 Speaker 4: pup on you not a second? Can you tell me 94 00:03:26,080 --> 00:03:28,280 Speaker 4: that I break the laptop? Then you tell me that 95 00:03:28,360 --> 00:03:31,000 Speaker 4: someone in my family breaks the laptop, and you think 96 00:03:31,000 --> 00:03:33,960 Speaker 4: that's what you're supposed to say whom No one's even home. 97 00:03:34,440 --> 00:03:35,960 Speaker 4: The lastop wasn't even taught. 98 00:03:36,400 --> 00:03:37,280 Speaker 1: Are you finished yet? 99 00:03:37,720 --> 00:03:40,240 Speaker 4: No, because honestly you are done. You're done. 100 00:03:40,240 --> 00:03:41,680 Speaker 1: You can listen to me. Here's the thing. 101 00:03:42,400 --> 00:03:44,280 Speaker 4: I I'm gonna flip out. 102 00:03:44,360 --> 00:03:45,480 Speaker 1: Okay, don't flip out. 103 00:03:45,880 --> 00:03:51,320 Speaker 3: Please hold Oh my gosh, I'm gonna flip the I 104 00:03:51,360 --> 00:03:53,600 Speaker 3: have no idea who this woman is on the phone, 105 00:03:53,760 --> 00:03:55,360 Speaker 3: and she's going crazy on me. 106 00:03:55,760 --> 00:03:57,240 Speaker 1: I don't know what's wrong with her. 107 00:03:57,720 --> 00:04:01,760 Speaker 4: She's I hear you, I hear you. 108 00:04:01,920 --> 00:04:04,720 Speaker 1: Oh my, oh my gosh. I don't know what to do. 109 00:04:05,040 --> 00:04:05,960 Speaker 4: Are you listening to that? 110 00:04:06,360 --> 00:04:09,960 Speaker 1: Hello? I put you on hold? 111 00:04:10,280 --> 00:04:11,560 Speaker 4: Now you didn't put me on hold? 112 00:04:11,640 --> 00:04:14,480 Speaker 1: More on, okay, ma'am. The manager is going to be me, ma'am. 113 00:04:14,520 --> 00:04:18,720 Speaker 4: I just tried you want y'all okay? And I told 114 00:04:18,720 --> 00:04:21,320 Speaker 4: and I heard you glabbing your whole mouth about a 115 00:04:21,360 --> 00:04:22,119 Speaker 4: crazy lady. 116 00:04:22,279 --> 00:04:24,599 Speaker 3: I'm sitting here and I'm baffled because I don't know 117 00:04:24,600 --> 00:04:25,080 Speaker 3: how it went. 118 00:04:25,200 --> 00:04:26,640 Speaker 4: A book baffled you. 119 00:04:27,920 --> 00:04:29,880 Speaker 1: I don't know how it went. Are you screaming at 120 00:04:29,880 --> 00:04:30,359 Speaker 1: the top. 121 00:04:30,200 --> 00:04:33,760 Speaker 4: Of your lungs because you said that when he just 122 00:04:33,920 --> 00:04:37,039 Speaker 4: the computer and you said he with your family? 123 00:04:37,240 --> 00:04:39,800 Speaker 1: What is this crap? Talking like this? What is that? 124 00:04:40,200 --> 00:04:43,000 Speaker 4: Because that's how you talk? Because you said, where are 125 00:04:43,040 --> 00:04:45,160 Speaker 4: you from? New York? So I can't say nothing about 126 00:04:45,200 --> 00:04:48,440 Speaker 4: your bit little accent. I don't have it. If you 127 00:04:48,480 --> 00:04:50,600 Speaker 4: cancel my order, I don't give it. If you say 128 00:04:50,640 --> 00:04:53,120 Speaker 4: I'm so rude that, then I'm gonna fix the computer. 129 00:04:53,240 --> 00:04:55,640 Speaker 4: I don't give a I'll throw it in the street, ma'am. 130 00:04:56,200 --> 00:04:59,960 Speaker 4: Now I may focuses Laura Pittsler's to have no job. 131 00:05:00,760 --> 00:05:01,720 Speaker 1: My name is Tissler. 132 00:05:03,960 --> 00:05:04,520 Speaker 4: Conversation. 133 00:05:04,880 --> 00:05:06,760 Speaker 3: I'm gonna get my manager for you because I. 134 00:05:06,720 --> 00:05:11,760 Speaker 1: Don't want to deal with this. Oh my gosh, it's you. 135 00:05:12,040 --> 00:05:14,400 Speaker 4: It's insult you. 136 00:05:15,400 --> 00:05:17,560 Speaker 1: I didn't insult you. 137 00:05:17,600 --> 00:05:20,679 Speaker 4: Well, let's playback the conversation and let's hear your prissy's 138 00:05:20,680 --> 00:05:23,080 Speaker 4: little attitude when you called me miss pittswork. 139 00:05:23,160 --> 00:05:25,000 Speaker 3: Maybe I'll just play it on the radio. 140 00:05:25,360 --> 00:05:26,480 Speaker 1: Hey, Jackie, are you there? 141 00:05:26,760 --> 00:05:27,240 Speaker 4: I'm here. 142 00:05:27,960 --> 00:05:30,320 Speaker 1: This is Daniel min Arrow from Elvis Durant in the 143 00:05:30,320 --> 00:05:33,760 Speaker 1: Morning Show. And you just got phone daft treading. 144 00:05:33,400 --> 00:05:38,040 Speaker 4: Me right now? Your voice should the familion. I'm like, 145 00:05:38,279 --> 00:05:40,560 Speaker 4: there's no possible way that this is happening. 146 00:05:40,600 --> 00:05:42,520 Speaker 1: I guess what I'm from the Bronx. 147 00:05:44,480 --> 00:05:46,680 Speaker 4: Tell me I'm from New York. Here we have an attitude, 148 00:05:46,720 --> 00:05:48,240 Speaker 4: and what excuse gonna do about it? 149 00:05:48,800 --> 00:05:50,880 Speaker 1: I met Elvis Dana's phone talk