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Speaker 1: We strongly believe that if you ever try to learn

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Speaker 1: something or better yourself, you deserve to get pranked. Yeah,

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Speaker 1: which is why we call a guy who subscribed to

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Speaker 1: a language app to study Spanish and now he wants

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Speaker 1: to cancel. Oh, we can't allow him to stop bettering himself.

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Speaker 1: That's why Brook's gonna make him feel bad about it

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Speaker 1: in your phone app right now.

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Speaker 2: Hello, Hi, I'm looking for Tim Jones.

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Speaker 3: Yeah, this is he great.

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Speaker 2: My name's Dorothy Hamill. I work for Rosetta Stone.

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Speaker 3: Oh oh yeah, Hi, thank you for giving me a call.

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Speaker 2: Ola, I think that's what you mean. Yeah, well, we

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Speaker 2: received an email from you saying you had some trouble

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Speaker 2: canceling your monthly subscription.

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Speaker 3: Yeah. I like, I attempted to do this a whole

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Speaker 3: bunch of times in the last couple of weeks and

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Speaker 3: it won't go through. And I don't know if I'm

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Speaker 3: doing something wrong. It was like I got to reach out.

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Speaker 2: I got to feel Have you thought that maybe it's

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Speaker 2: just because we want more money out of you?

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Speaker 3: I'm sorry, Are you like trying to make a joke?

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Speaker 2: Oh, you're right, You're right. I should have said de

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Speaker 2: Niro DeNiro, can you which one is it? You know

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Speaker 2: Spanish for money.

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Speaker 3: You know I know what that means.

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Speaker 2: So how can I help you today?

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Speaker 3: Yeah, so, I'm just like I said in my email,

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Speaker 3: I would like to just cancel my membership.

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Speaker 2: Please, absolutely absolutely so. Can I ask why you're canceling?

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Speaker 3: Yeah?

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Speaker 2: Did you do that? Lesson? That's Spanish for why really

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Speaker 2: comes in handy.

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Speaker 3: So it ended up just being a little too expensive.

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Speaker 3: Different changes my budget.

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Speaker 2: He got it. You know what, I'll just mark it

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Speaker 2: down as broke no DeNiro Okay, that means no money.

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Speaker 3: Yeah, you know I know what it means.

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Speaker 2: Yeah, well you said you couldn't afford it. I mean

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Speaker 2: it's only fifteen ninety nine a month, which is not

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Speaker 2: a lot.

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Speaker 3: I'm sorry, are you? I feel like you're you're being

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Speaker 3: a little judgmental and I really don't think that that

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Speaker 3: is part of your job title.

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Speaker 2: How about we do this. I'll cut you a deal.

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Speaker 2: Let's split up your payment so it's just four dollars

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Speaker 2: a week. Quattro delaros.

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Speaker 3: I might not be great at the languages yet, but

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Speaker 3: I'm good at math and I know that that's the

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Speaker 3: same thing. So it doesn't matter how you split it up.

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Speaker 3: Just cancel my mouth.

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Speaker 2: Okay, well, I was just gonna give you for being

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Speaker 2: a great customer a complimentary French beret. What yeah, uliuche

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Speaker 2: of a set. It's French.

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Speaker 3: I don't want a French bereat. I took a Spanish.

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Speaker 2: Well, we ran out of sombreros, so, oh my god,

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Speaker 2: beggars can't be choosers.

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Speaker 3: I don't want sombrero from you or a barat. Just

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Speaker 3: cancel my DAN subscription.

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Speaker 2: Okay, got it, comprende. But I just need one thing

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Speaker 2: from you, and that's to vocally confirm over the phone

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Speaker 2: that you would like to cancel your subscription cancel my account.

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Speaker 2: You need to say it in Spanish.

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Speaker 3: Why do I even need to say the Spanish? Can

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Speaker 3: you just click the button and cancel it?

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Speaker 2: Well, someone didn't read their agreement that you signed. Yeah,

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Speaker 2: says the only way to legally confirm your cancelation is

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Speaker 2: to request it in the language you're taking.

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Speaker 3: You know what. I don't want to talk to you anymore.

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Speaker 2: It's legally binding.

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Speaker 3: You guys are such a scam as ridiculous.

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Speaker 2: Yeah, you know what for that type of language, I'm

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Speaker 2: taking away your beret.

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Speaker 3: I don't want the brain cancelo my subscription. Okay? Is

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Speaker 3: that manaf enough for you?

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Speaker 2: Fortunately you may not know this, but I don't really

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Speaker 2: know Spanish, so I couldn't even confirm if that was right.

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Speaker 2: What the hell?

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Speaker 3: How could anybody possibly cancel if they don't know the language.

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Speaker 2: I'm only a level one B so I just learned

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Speaker 2: the color red yesterday. Rojo, this is so stupid, you

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Speaker 2: mean el stupido. You're right, because this isn't a foreign

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Speaker 2: language service. It's actually a prank phone call we're doing

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Speaker 2: on you. What should I say it in Spanish? El

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Speaker 2: telephono prank phone CALLO. Okay, that's that's not Spanish. This

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Speaker 2: is actually frocking Jeffrey in the morning.

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Speaker 3: I don't understand.

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Speaker 2: It's all a joke.

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Speaker 3: What do you mean the show up?

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Speaker 2: Your roommate Liam set you up? You know Liam?

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Speaker 3: Oh my god, he emailed.

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Speaker 2: Us and told us you've been frustrated trying to cancel

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Speaker 2: your language app subscription, so we put our most fluent

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Speaker 2: Spanish speaker on it. That would be me.

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Speaker 3: That was the absolute worst five minutes of my money.

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Speaker 2: You mean sinkle Manuto's oh.

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Speaker 3: My god, shut up, wake up?

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Speaker 2: Every morning was phone tap weekday mornings on the twenties,

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Speaker 2: brooking Jeffrey in the morning