1 00:00:00,080 --> 00:00:01,160 Speaker 1: Don't answer the phone. 2 00:00:01,320 --> 00:00:04,840 Speaker 2: Elvis duran the Elvis Durand's phone tappen, Ahi, Daniel? What's 3 00:00:04,840 --> 00:00:05,080 Speaker 2: your phone? 4 00:00:05,080 --> 00:00:05,280 Speaker 3: Tap? 5 00:00:05,280 --> 00:00:05,880 Speaker 2: All about it? All right? 6 00:00:05,920 --> 00:00:08,360 Speaker 4: So Sally and Brittany work at a huge electronics store 7 00:00:08,360 --> 00:00:11,440 Speaker 4: and they're usually when a customer comes in, they're really 8 00:00:11,440 --> 00:00:14,800 Speaker 4: good with the customer service. Usually, but their supervisor thought, 9 00:00:14,880 --> 00:00:17,760 Speaker 4: you know, if anybody could break them down and make 10 00:00:17,800 --> 00:00:21,720 Speaker 4: them not be nice, it would be Missus muscal Now missus, 11 00:00:22,040 --> 00:00:23,840 Speaker 4: so miss Moss take it away. 12 00:00:23,960 --> 00:00:25,520 Speaker 1: I've never detested a woman Morgan. 13 00:00:26,560 --> 00:00:27,720 Speaker 4: She's a nice old lady. 14 00:00:28,680 --> 00:00:29,960 Speaker 3: All right, here's your phot. 15 00:00:31,800 --> 00:00:33,440 Speaker 2: Electronics? Is Sally speaking? 16 00:00:34,159 --> 00:00:37,920 Speaker 3: Hi Sally. My name is Missus Moscalypsis, and I would 17 00:00:38,000 --> 00:00:41,000 Speaker 3: like to buy a TV. And I have a coupon. 18 00:00:43,000 --> 00:00:45,120 Speaker 2: All right, Well, if you come into the store and 19 00:00:45,159 --> 00:00:47,480 Speaker 2: bring your coupon with you, you can pick out a TV. 20 00:00:47,880 --> 00:00:49,519 Speaker 3: I don't want to come down to the store. I 21 00:00:49,520 --> 00:00:51,600 Speaker 3: don't have any way to get there, so I want 22 00:00:51,600 --> 00:00:54,080 Speaker 3: to use my coupon over the phone. I got it 23 00:00:54,160 --> 00:00:55,560 Speaker 3: right here. I can give you the number. 24 00:00:56,400 --> 00:00:59,760 Speaker 2: We generally don't do over the phone sales, but if 25 00:00:59,800 --> 00:01:02,760 Speaker 2: you go online you can definitely order online. 26 00:01:02,800 --> 00:01:04,880 Speaker 3: I don't want to wait online that's why I'm calling you. 27 00:01:05,080 --> 00:01:06,480 Speaker 3: I gotta call and get my team. 28 00:01:06,560 --> 00:01:08,840 Speaker 2: No, no, no, I wasn't talking about waiting online in 29 00:01:08,880 --> 00:01:11,360 Speaker 2: the store. I mean if you use your computer and 30 00:01:11,400 --> 00:01:12,399 Speaker 2: you go on the internet. 31 00:01:12,440 --> 00:01:14,520 Speaker 3: I don't want to buy a computer. I want to 32 00:01:14,520 --> 00:01:17,679 Speaker 3: buy a TV that shows NCIS. I love mamar Carmon. 33 00:01:18,640 --> 00:01:22,880 Speaker 2: Okay, okay, hold on for a second. Let me let 34 00:01:22,920 --> 00:01:24,959 Speaker 2: me check and see if if we can help you out. 35 00:01:24,959 --> 00:01:28,200 Speaker 2: Hold on, Okay, thank you. Okay, I just spoke with 36 00:01:28,240 --> 00:01:30,840 Speaker 2: my manager and you said exactly what I just spoke 37 00:01:30,880 --> 00:01:34,399 Speaker 2: with my manager. I just spoke with my manager and 38 00:01:34,600 --> 00:01:36,840 Speaker 2: he said exactly what I said, that you have to 39 00:01:36,880 --> 00:01:37,679 Speaker 2: come into the store. 40 00:01:38,240 --> 00:01:40,120 Speaker 4: But no, I'm an old lady. 41 00:01:39,880 --> 00:01:42,160 Speaker 3: And I can't come in the store. My son Marvin, 42 00:01:42,360 --> 00:01:45,880 Speaker 3: he just bought himself a new hybrid car, you know 43 00:01:45,959 --> 00:01:48,160 Speaker 3: those little one things. And then I'll give him a 44 00:01:48,200 --> 00:01:50,720 Speaker 3: coupon and then could Marvin, could you get your son 45 00:01:50,760 --> 00:01:52,440 Speaker 3: Marvin to bring you into the store, or get your 46 00:01:52,440 --> 00:01:54,360 Speaker 3: son Marvin to help you out on the internet. My 47 00:01:54,440 --> 00:01:56,920 Speaker 3: son Marvin is not home, he's at work, so I 48 00:01:56,960 --> 00:01:59,040 Speaker 3: told him I would order the TV because he likes 49 00:01:59,080 --> 00:01:59,800 Speaker 3: the NCIS. 50 00:02:00,720 --> 00:02:02,680 Speaker 2: Okay, well, can you have Marvin, call me and I'll 51 00:02:02,680 --> 00:02:03,400 Speaker 2: explain it to them. 52 00:02:03,440 --> 00:02:03,800 Speaker 3: Thank you. 53 00:02:05,960 --> 00:02:08,560 Speaker 1: That's that Electronics. This is Brittany, Brittany. 54 00:02:08,840 --> 00:02:11,640 Speaker 3: Yeah. Then Sally Lady said I could use a coupon 55 00:02:11,800 --> 00:02:13,440 Speaker 3: over the phone, but I forgot to give them the 56 00:02:13,480 --> 00:02:15,120 Speaker 3: coupon number and my critic call right. 57 00:02:15,240 --> 00:02:17,240 Speaker 1: No, there are two options that you can use that 58 00:02:17,440 --> 00:02:19,440 Speaker 1: is standard in our store. That you can either come 59 00:02:19,480 --> 00:02:22,560 Speaker 1: in and purchase or you can go online and purchase 60 00:02:22,600 --> 00:02:22,880 Speaker 1: it there. 61 00:02:22,960 --> 00:02:25,120 Speaker 3: But I was telling, I was telling I can't stand 62 00:02:25,120 --> 00:02:27,280 Speaker 3: online because I'm O and my next dam. 63 00:02:27,400 --> 00:02:30,120 Speaker 1: Of course, we don't want you to stand online, but 64 00:02:30,200 --> 00:02:33,119 Speaker 1: this is going online, going on the internet. Either way, 65 00:02:33,120 --> 00:02:37,040 Speaker 1: we would be happy to honor your coupon. The television 66 00:02:37,040 --> 00:02:38,960 Speaker 1: that you probably want is in the five hundred to 67 00:02:39,000 --> 00:02:41,760 Speaker 1: one thousand dollars range. We'd be happy to honor your coupon. 68 00:02:42,360 --> 00:02:42,640 Speaker 4: Ma'am. 69 00:02:42,760 --> 00:02:45,919 Speaker 3: No TV costs one thousand dollars. Buddy, you crazy, it's 70 00:02:45,960 --> 00:02:46,480 Speaker 3: a TV. 71 00:02:47,000 --> 00:02:48,559 Speaker 4: It's just gonna go Intell. 72 00:02:48,720 --> 00:02:51,600 Speaker 1: Too, costs that much. This is how much televisions cost. 73 00:02:52,000 --> 00:02:54,200 Speaker 3: You know, you shouldn't be anti old people, because if 74 00:02:54,200 --> 00:02:56,040 Speaker 3: it wasn't for us old people, you wouldn't be here. 75 00:02:56,880 --> 00:02:59,760 Speaker 1: No, we're not anti old people. We love all of 76 00:02:59,800 --> 00:03:01,040 Speaker 1: our customers. 77 00:03:00,919 --> 00:03:03,200 Speaker 4: Obviously not because you're not being very nice to me. 78 00:03:04,200 --> 00:03:08,000 Speaker 1: Thank you for that assessment. You have a good day. 79 00:03:08,080 --> 00:03:10,120 Speaker 1: Thank you so much, and please have someone else call 80 00:03:10,160 --> 00:03:10,480 Speaker 1: the store. 81 00:03:14,160 --> 00:03:16,240 Speaker 3: This is Sally selling how I was just talking to 82 00:03:16,240 --> 00:03:18,560 Speaker 3: Brendany and she said, give you a coupon and you 83 00:03:18,600 --> 00:03:19,920 Speaker 3: can get your forty dollars TV. 84 00:03:20,840 --> 00:03:23,359 Speaker 2: Okay, that that is not going to happen. 85 00:03:23,480 --> 00:03:28,400 Speaker 3: She approved it, Brittany, She was so nice, such nice customs. 86 00:03:27,320 --> 00:03:28,960 Speaker 2: Televisions over the phone. 87 00:03:29,320 --> 00:03:31,480 Speaker 3: Whatever, Why don't you just take my coupon and give 88 00:03:31,560 --> 00:03:33,480 Speaker 3: me my forty dollar TV and then I'll be out 89 00:03:33,520 --> 00:03:39,480 Speaker 3: of your hair. Then you won't work home is working 90 00:03:39,560 --> 00:03:41,520 Speaker 3: late tonight and he not gonna be home. So he 91 00:03:41,600 --> 00:03:43,720 Speaker 3: told me, or to the TV. What time does the 92 00:03:43,760 --> 00:03:44,320 Speaker 3: store open? 93 00:03:45,440 --> 00:03:47,560 Speaker 2: We open at nine am? 94 00:03:47,680 --> 00:03:49,280 Speaker 3: All right, then we can put this phone tap on 95 00:03:49,280 --> 00:03:53,040 Speaker 3: the radio before then so you can hear it. What 96 00:03:54,440 --> 00:03:56,240 Speaker 3: this is Daniel min Arrow for Elvis Durant in the 97 00:03:56,280 --> 00:03:57,160 Speaker 3: morning show and you just. 98 00:03:57,120 --> 00:03:57,960 Speaker 4: Got phone tapped. 99 00:03:58,680 --> 00:04:00,080 Speaker 2: Get the stody here. 100 00:04:00,160 --> 00:04:02,360 Speaker 4: Brittany that her big boss, Marianne is the reason this 101 00:04:02,440 --> 00:04:03,800 Speaker 4: all happened, Brittany. 102 00:04:03,440 --> 00:04:05,320 Speaker 2: Is Marianne messing with us on the radio? 103 00:04:05,800 --> 00:04:09,240 Speaker 4: What's they Elvis Duran phone tap,