1 00:00:00,160 --> 00:00:02,880 Speaker 1: One eight hundred d UI Away now offering free remote 2 00:00:02,880 --> 00:00:06,280 Speaker 1: consultations by phone or video conference for any criminal offense. 3 00:00:06,360 --> 00:00:09,000 Speaker 1: Trust Brooke, Jeffrey and Jose's friends with a free remote 4 00:00:09,000 --> 00:00:12,159 Speaker 1: consultation from Bradley Johnson Lawyers. Visit one eight hundred d 5 00:00:12,200 --> 00:00:19,400 Speaker 1: Uyowa dot com or call eight hundred away. Hello, Hi there, 6 00:00:19,480 --> 00:00:22,480 Speaker 1: this is Darvin Wood. I'm calling from the hotel. I'm 7 00:00:22,480 --> 00:00:26,440 Speaker 1: looking to speak with Carol Fishman. This is Carol speaking wonderful. 8 00:00:26,520 --> 00:00:29,160 Speaker 1: Hello Carol. I'm one of the managers here at the hotel. 9 00:00:29,240 --> 00:00:31,960 Speaker 1: How are you doing today? I am good? How are you? 10 00:00:32,560 --> 00:00:35,159 Speaker 1: I'm okay? Thank you for asking. Listen. The reason for 11 00:00:35,280 --> 00:00:37,800 Speaker 1: my call is that our front desk people say they 12 00:00:37,840 --> 00:00:41,919 Speaker 1: spoke with you yesterday and you had a concern. I'm 13 00:00:41,960 --> 00:00:44,440 Speaker 1: not really a concern. No, it's just double checking the reservation. 14 00:00:44,520 --> 00:00:46,680 Speaker 1: We have a block of room for a wedding coming 15 00:00:46,760 --> 00:00:49,040 Speaker 1: up in a week. Okay, yes, I see that, and 16 00:00:49,360 --> 00:00:51,720 Speaker 1: well I also have down in my notes. This wasn't 17 00:00:51,800 --> 00:00:57,160 Speaker 1: your first call. You called the week before as well. Yes, 18 00:00:57,320 --> 00:00:59,920 Speaker 1: I did to ask about if the rooms were linking. 19 00:01:00,880 --> 00:01:05,040 Speaker 1: Is there a problem? Well, it wouldn't be, but it 20 00:01:05,040 --> 00:01:08,480 Speaker 1: looks like you called the week before that as well. 21 00:01:08,640 --> 00:01:13,840 Speaker 1: So that's three calls. Is there an issue? Well, one 22 00:01:13,880 --> 00:01:17,520 Speaker 1: call is fine, but three calls makes you an HMG. 23 00:01:18,160 --> 00:01:20,720 Speaker 1: It's what we in the hospitality business call an HMG. 24 00:01:20,920 --> 00:01:24,800 Speaker 1: That would stand for high maintenance guests. I'm not really 25 00:01:24,840 --> 00:01:26,720 Speaker 1: sure why you're calling me. Is everything fine with the 26 00:01:26,840 --> 00:01:29,720 Speaker 1: rooms for next week? Well it was until you were 27 00:01:29,800 --> 00:01:32,600 Speaker 1: labeled an HMG or a high maintenance guest, and now 28 00:01:32,640 --> 00:01:36,280 Speaker 1: we have to cancel your reservation. No, I've already given 29 00:01:36,280 --> 00:01:39,200 Speaker 1: you my credit card information, you've already build me for this. Well, 30 00:01:39,240 --> 00:01:41,160 Speaker 1: we put it on hold. We can refund that money. 31 00:01:42,319 --> 00:01:44,440 Speaker 1: I don't want. I don't want to refund. You're not 32 00:01:44,520 --> 00:01:48,280 Speaker 1: canceling this reservation. The wedding isn't a week. I already did, 33 00:01:48,600 --> 00:01:51,920 Speaker 1: and that is unfortunate. Excuse me. I canceled the reservation 34 00:01:52,000 --> 00:01:54,960 Speaker 1: because you've been classified as an HMG. You know what, 35 00:01:55,000 --> 00:01:58,040 Speaker 1: Your offensive and ridiculous term didn't matter, but now you've 36 00:01:58,120 --> 00:02:01,240 Speaker 1: really pissed off. All right, you're keeping that block of rooms, 37 00:02:01,240 --> 00:02:04,040 Speaker 1: all right? Do we understand each other? Yes, I'm sure 38 00:02:04,080 --> 00:02:06,360 Speaker 1: a lot of things. And you're going to drop that 39 00:02:06,560 --> 00:02:09,120 Speaker 1: supercilious tone and you're going to speak to me and 40 00:02:09,160 --> 00:02:12,560 Speaker 1: apologize for even threatening to drop this room. Wow, I 41 00:02:12,639 --> 00:02:15,200 Speaker 1: do have an HMG on my hands. She doesn't even 42 00:02:15,240 --> 00:02:18,080 Speaker 1: like my tone of voice. Your tone voice is absolutely 43 00:02:18,120 --> 00:02:21,280 Speaker 1: insulting and ridiculous. I will be on Yelp. I will 44 00:02:21,280 --> 00:02:24,399 Speaker 1: be everywhere telling everyone never to say to your hotel. Right. Well, 45 00:02:24,400 --> 00:02:26,840 Speaker 1: I had already assumed you'd be on Yelp, because most 46 00:02:26,919 --> 00:02:29,880 Speaker 1: high maintenance people do post on Yelp. We are okay. 47 00:02:30,000 --> 00:02:33,280 Speaker 1: I'm not interested in your classification of anyone, including me. 48 00:02:33,720 --> 00:02:35,840 Speaker 1: I don't care what you think of me. I just 49 00:02:35,880 --> 00:02:38,560 Speaker 1: care that you keep my entire wedding party at your hotel. Well, 50 00:02:38,560 --> 00:02:40,600 Speaker 1: I can't. This is not up for debate. I will 51 00:02:40,720 --> 00:02:42,800 Speaker 1: sue your ass off. I don't care. I know enough 52 00:02:42,880 --> 00:02:44,680 Speaker 1: layers to handle this that way. I'm sure you do. 53 00:02:44,760 --> 00:02:48,440 Speaker 1: Most high maintenance people have a lot of lawyers. Well, trouble. 54 00:02:48,600 --> 00:02:50,760 Speaker 1: That's so great that you know about how high maintenance 55 00:02:50,800 --> 00:02:53,760 Speaker 1: people actually are legally responsible for things. But you're a business, 56 00:02:53,840 --> 00:02:56,600 Speaker 1: so guess what, You're also going to be legally responsible 57 00:02:56,600 --> 00:02:59,280 Speaker 1: for your actions, and I will make sure that you are. Ma'am. 58 00:02:59,320 --> 00:03:01,040 Speaker 1: Are you sure you don't have a question for me 59 00:03:01,520 --> 00:03:03,720 Speaker 1: a question for you? No? I just told you how 60 00:03:03,760 --> 00:03:05,600 Speaker 1: I feel and what I'm going to do. No question. Okay, 61 00:03:05,639 --> 00:03:07,679 Speaker 1: Well I assumed you had a question because most high 62 00:03:07,720 --> 00:03:10,440 Speaker 1: maintenance people have a lot of questions. Stop calling me 63 00:03:10,520 --> 00:03:13,519 Speaker 1: high maintenance. Okay, I'm assuming that you probably like to 64 00:03:13,560 --> 00:03:15,760 Speaker 1: be called something else because most high maintenance people are 65 00:03:15,840 --> 00:03:17,600 Speaker 1: very particular with what they like to do do. Will you 66 00:03:17,720 --> 00:03:20,800 Speaker 1: stop just sting high matenance. I've already told you I 67 00:03:20,840 --> 00:03:23,040 Speaker 1: will sue your and that is what you need to know. 68 00:03:23,200 --> 00:03:25,120 Speaker 1: There are no more questions. Well, I'll wait for the 69 00:03:25,200 --> 00:03:28,080 Speaker 1: lawsuit because I'm assuming you'll fire at least four lawyers 70 00:03:28,160 --> 00:03:31,080 Speaker 1: before it ever goes to court, because you know, once again, no, 71 00:03:31,160 --> 00:03:33,160 Speaker 1: I'm not playing your game. You want me to say 72 00:03:33,200 --> 00:03:35,560 Speaker 1: that I'm a high maintenance person. I'm not a high 73 00:03:35,560 --> 00:03:38,040 Speaker 1: maintenance person. You're clearly the high maintenance. Ear Well, you 74 00:03:38,120 --> 00:03:40,240 Speaker 1: just said it, not me. You, you said the word 75 00:03:40,280 --> 00:03:42,640 Speaker 1: high maintenance. I wasn't going to say that. You know 76 00:03:42,640 --> 00:03:44,000 Speaker 1: what I'd like to do right now, I'd like to 77 00:03:44,040 --> 00:03:45,240 Speaker 1: punch you in the face. How would you like to 78 00:03:45,240 --> 00:03:49,960 Speaker 1: be punched in the face? I would love it. Oh good, Well, 79 00:03:49,960 --> 00:03:53,400 Speaker 1: then that can be a branch very shortly. Wonderful. Now 80 00:03:53,600 --> 00:03:57,600 Speaker 1: you are speaking my language. Hey, guess what reservation back on? 81 00:03:58,240 --> 00:03:59,680 Speaker 1: What are you saying? I punch you in the face 82 00:03:59,680 --> 00:04:02,200 Speaker 1: and the reservation call. That's exactly what I'm saying. You 83 00:04:02,280 --> 00:04:06,400 Speaker 1: do it twice and free Continental breakfast? What is your problem? 84 00:04:06,720 --> 00:04:08,080 Speaker 1: Do it three times and you don't want to know 85 00:04:08,120 --> 00:04:11,720 Speaker 1: how accommodating I'm going to be Oh, this is exciting. 86 00:04:11,840 --> 00:04:13,560 Speaker 1: I don't want to keep my reservation. Just cancel it, 87 00:04:13,600 --> 00:04:15,840 Speaker 1: cancel thing. Well, unfortunately I can't cancel it because this 88 00:04:15,880 --> 00:04:17,719 Speaker 1: is a prank phone call. No, you just canceled it. 89 00:04:17,760 --> 00:04:20,000 Speaker 1: You just told me that you would cancel that. Yeah, 90 00:04:20,040 --> 00:04:21,599 Speaker 1: but I don't work at the hotel, so it'd be 91 00:04:21,600 --> 00:04:23,200 Speaker 1: really hard for me to cancel it. I'd have to 92 00:04:23,200 --> 00:04:24,600 Speaker 1: call on your behalf. They probably wants some I D 93 00:04:24,760 --> 00:04:26,680 Speaker 1: or something. Yeah, it's a prank phone call, so I'm 94 00:04:26,680 --> 00:04:29,279 Speaker 1: not gonna be able to do that. What your cousin 95 00:04:29,400 --> 00:04:32,280 Speaker 1: Sarah set you up? What are you talking about? Your 96 00:04:32,279 --> 00:04:34,560 Speaker 1: cousin Sarah emailed me to do a prank phone call 97 00:04:34,560 --> 00:04:36,359 Speaker 1: and you. She told me that you both like playing 98 00:04:36,360 --> 00:04:40,839 Speaker 1: practical jokes on each other. Oh my god, it sounds 99 00:04:40,880 --> 00:04:42,520 Speaker 1: like you guys like to joke with each other. And 100 00:04:42,600 --> 00:04:46,880 Speaker 1: I think she might have just taken the lead because 101 00:04:48,680 --> 00:04:52,640 Speaker 1: you sounded pretty stressed out just a little bit. I really, really, 102 00:04:52,720 --> 00:04:55,880 Speaker 1: really it's going to post. Well, it doesn't surprise me. 103 00:04:55,960 --> 00:04:58,240 Speaker 1: Most high maintenance people are pretty prone to violence.