1 00:00:00,720 --> 00:00:03,680 Joy Mangano: So welcome back to she Pivots. I'm Joy Magano. 2 00:00:13,880 --> 00:00:17,360 Emily Tisch Sussman: Welcome back to she Pivots, the podcast where we talk 3 00:00:17,440 --> 00:00:20,040 Emily Tisch Sussman: with women who dare to pivot out of one career 4 00:00:20,400 --> 00:00:24,680 Emily Tisch Sussman: and into something new and explore how their personal lives 5 00:00:24,760 --> 00:00:28,880 Emily Tisch Sussman: impacts these decisions. I'm your host, Emily Tish Sussman. 6 00:00:32,280 --> 00:00:35,440 Speaker 3: Today we're re releasing one of my all time favorite 7 00:00:35,440 --> 00:00:40,239 Speaker 3: conversations with Joy Mongano for a very exciting reason. The 8 00:00:40,360 --> 00:00:43,840 Speaker 3: new musical Joy is now on stage in New York City. 9 00:00:44,360 --> 00:00:47,040 Speaker 3: You know Joy as the inventor of the miracle mop, 10 00:00:47,240 --> 00:00:50,840 Speaker 3: the author and the inspiration behind the movie Joy, starring 11 00:00:50,920 --> 00:00:53,239 Speaker 3: Jennifer Lawrence, and of course. 12 00:00:53,040 --> 00:00:54,680 Speaker 4: A previous She Pivots guest. 13 00:00:55,520 --> 00:00:58,360 Speaker 3: As a lifelong theater lover, I couldn't pass up the 14 00:00:58,440 --> 00:01:01,640 Speaker 3: chance to help bring Joyce story to the stage. It 15 00:01:01,720 --> 00:01:03,920 Speaker 3: felt like a full circle moment to come in as 16 00:01:03,920 --> 00:01:07,640 Speaker 3: a co producer of this show. Her journey is everything 17 00:01:07,720 --> 00:01:12,600 Speaker 3: we celebrate in She Pivots, Resilience, reinvention, and the magic 18 00:01:12,640 --> 00:01:17,600 Speaker 3: that happens when women bet on themselves. Now, Joy, the musical, 19 00:01:17,760 --> 00:01:22,880 Speaker 3: starring the phenomenal Betsy Wolf, is out this summer. Seeing 20 00:01:22,959 --> 00:01:25,720 Speaker 3: Joy come to life on stage has only deepened my 21 00:01:25,800 --> 00:01:30,959 Speaker 3: appreciation for the conversation that you're about to hear. She's funny, fierce, 22 00:01:31,160 --> 00:01:34,640 Speaker 3: and deeply honest about the highs and lows of building 23 00:01:34,680 --> 00:01:38,840 Speaker 3: a life and a business as a single mother of three. So, 24 00:01:38,959 --> 00:01:42,240 Speaker 3: whether you're discovering Joy through the musical or revisiting her 25 00:01:42,240 --> 00:01:45,400 Speaker 3: incredible story, I invite you to listen with fresh ears. 26 00:01:45,520 --> 00:01:49,600 Speaker 3: This episode is a powerful reminder that the most extraordinary 27 00:01:49,640 --> 00:01:54,600 Speaker 3: pivots often begin in the most ordinary moments. So let's 28 00:01:54,680 --> 00:01:57,080 Speaker 3: jump back into Joy's story. 29 00:01:58,760 --> 00:02:02,680 Joy Mangano: So, my name is Joy Mangano, and I am first 30 00:02:02,720 --> 00:02:05,360 Joy Mangano: and foremost a mom and an inventor. 31 00:02:06,280 --> 00:02:08,560 Emily Tisch Sussman: I think I'm going to ask you this question now 32 00:02:08,600 --> 00:02:10,800 Emily Tisch Sussman: at the beginning of the podcast and actually again at 33 00:02:10,800 --> 00:02:13,079 Emily Tisch Sussman: the end. I'm interested to hear how it may change 34 00:02:13,080 --> 00:02:16,120 Emily Tisch Sussman: once we go through many various steps of your career 35 00:02:16,120 --> 00:02:18,639 Emily Tisch Sussman: in life. But the premise of this show is that 36 00:02:18,919 --> 00:02:22,320 Emily Tisch Sussman: I'm trying to change culture, and particularly the culture around 37 00:02:22,800 --> 00:02:26,000 Emily Tisch Sussman: the way we think about our careers and even within 38 00:02:26,080 --> 00:02:30,520 Emily Tisch Sussman: that the interplay of how our personal decisions impact our 39 00:02:30,560 --> 00:02:33,680 Emily Tisch Sussman: professional lives. And I think that's happened to you over 40 00:02:33,720 --> 00:02:35,239 Emily Tisch Sussman: the course of your career, Like I feel like there's 41 00:02:35,240 --> 00:02:38,040 Emily Tisch Sussman: so many pieces that I could point to, how do 42 00:02:38,160 --> 00:02:44,040 Emily Tisch Sussman: you think your personal decisions have impacted your professional choices? 43 00:02:44,880 --> 00:02:50,960 Joy Mangano: Well, my personal decisions guided everything in my career. They 44 00:02:51,000 --> 00:02:56,400 Joy Mangano: were so intertwined. I always said, my life, my family life, 45 00:02:56,919 --> 00:03:00,120 Joy Mangano: my personal life and principles are the same as they 46 00:03:00,160 --> 00:03:02,760 Joy Mangano: are in business. It's not you know how You'll hear 47 00:03:02,800 --> 00:03:05,840 Joy Mangano: people often say, oh, it's just business, don't worry about it. 48 00:03:06,320 --> 00:03:12,880 Joy Mangano: So for me, you know, my growing up being a 49 00:03:12,919 --> 00:03:16,919 Joy Mangano: caretaker so to speak, with my family going through the 50 00:03:17,040 --> 00:03:20,560 Joy Mangano: various stages. You know, I grew up in an Italian family, 51 00:03:20,800 --> 00:03:24,320 Joy Mangano: and of course you you know, they say, you grow up, 52 00:03:25,000 --> 00:03:27,799 Joy Mangano: you get married, you have children, and you cook, and 53 00:03:27,919 --> 00:03:31,640 Joy Mangano: so you know, I started to follow that pattern rite 54 00:03:32,120 --> 00:03:37,240 Joy Mangano: and things in that way kind of didn't go exactly 55 00:03:37,440 --> 00:03:40,280 Joy Mangano: as it was supposed to. So I had to make 56 00:03:41,040 --> 00:03:46,360 Joy Mangano: very hard personal choices and actually find the courage in 57 00:03:46,480 --> 00:03:50,520 Joy Mangano: me to discover who I was and what I actually did. 58 00:03:50,680 --> 00:03:53,440 Joy Mangano: Going back to not knowing, you know, I didn't start 59 00:03:53,480 --> 00:03:56,720 Joy Mangano: my career, so to speak, in my mind until I 60 00:03:56,760 --> 00:03:57,560 Joy Mangano: was in my thirties. 61 00:03:58,560 --> 00:04:00,520 Emily Tisch Sussman: When you were young, did you think you would have 62 00:04:00,560 --> 00:04:03,680 Emily Tisch Sussman: a career at all? How did you envision yourself as 63 00:04:03,680 --> 00:04:05,200 Emily Tisch Sussman: being a grown up? 64 00:04:05,800 --> 00:04:09,280 Joy Mangano: Right So when I was young, I always I loved animals. 65 00:04:09,440 --> 00:04:12,080 Joy Mangano: I always thought I wanted to be a veterinarian, and 66 00:04:12,120 --> 00:04:16,160 Joy Mangano: I was very, very studious person. So I graduated high 67 00:04:16,160 --> 00:04:19,400 Joy Mangano: school a year early and I went to work in 68 00:04:19,440 --> 00:04:25,040 Joy Mangano: an animal hospital and the doctor was creating a healthy 69 00:04:25,520 --> 00:04:30,000 Joy Mangano: pet food before everybody was focused on that, and designing 70 00:04:30,040 --> 00:04:36,000 Joy Mangano: the packaging and creating the recipe for that was fascinating 71 00:04:36,040 --> 00:04:40,440 Joy Mangano: to me. So I ended up realizing the business aspects, 72 00:04:40,480 --> 00:04:45,240 Joy Mangano: the creation aspects in my brain took over everything else, 73 00:04:45,360 --> 00:04:48,479 Joy Mangano: and that started me in the direction of product and 74 00:04:48,560 --> 00:04:50,760 Joy Mangano: I actually invented my first product. 75 00:04:50,839 --> 00:04:51,000 Speaker 5: Then. 76 00:04:51,160 --> 00:04:54,320 Joy Mangano: It was a fluorescent flea collar because at the time, 77 00:04:55,040 --> 00:04:58,480 Joy Mangano: the most common thing that happened in an animal hospital 78 00:04:58,520 --> 00:05:03,120 Joy Mangano: where dogs or cats hit cars, and there was there 79 00:05:03,160 --> 00:05:05,040 Joy Mangano: was no such thing at the time. So I said, 80 00:05:05,080 --> 00:05:07,520 Joy Mangano: what does every animal? What does every owner put on 81 00:05:07,560 --> 00:05:09,920 Joy Mangano: their animals? And it was a flea collar. So I said, 82 00:05:09,920 --> 00:05:12,240 Joy Mangano: if I can get one, that's make one that's reflective. Now, 83 00:05:12,320 --> 00:05:14,719 Joy Mangano: remember you have to reel back how many years it 84 00:05:14,720 --> 00:05:18,479 Joy Mangano: didn't exist. So I got a lot of veterinarians together 85 00:05:18,520 --> 00:05:21,320 Joy Mangano: and I started it, but I never followed through with it, 86 00:05:21,440 --> 00:05:25,600 Joy Mangano: and a year later, a major, major company came out 87 00:05:25,640 --> 00:05:29,240 Joy Mangano: with the first ever fluorescent flea collar. So I said, 88 00:05:29,279 --> 00:05:31,800 Joy Mangano: next item, I'm going to follow through with. So I 89 00:05:31,960 --> 00:05:37,839 Joy Mangano: was doing that my entire childhood. I was transforming things 90 00:05:37,960 --> 00:05:41,720 Joy Mangano: into other products because I see the world through product. 91 00:05:41,800 --> 00:05:45,040 Joy Mangano: That's how I view the world. And so when we 92 00:05:45,080 --> 00:05:47,080 Joy Mangano: went to build a treehouse in the back, you know, 93 00:05:47,120 --> 00:05:49,480 Joy Mangano: my brother was like, you know, help me build a treehouse. 94 00:05:49,520 --> 00:05:52,760 Joy Mangano: And I built a seven story treehouse with slides and 95 00:05:52,800 --> 00:05:55,760 Joy Mangano: this and that. And even before I even knew what 96 00:05:55,960 --> 00:05:59,120 Joy Mangano: organic gardening was, I ripped up my parents back lawn 97 00:05:59,240 --> 00:06:03,320 Joy Mangano: and was planted vegetables and things. I always tried to 98 00:06:03,400 --> 00:06:07,440 Joy Mangano: create a better, better, a better mouse trap, so to speak. 99 00:06:07,800 --> 00:06:10,279 Joy Mangano: It was just something I did naturally, and I never 100 00:06:10,720 --> 00:06:14,200 Joy Mangano: really thought about it. It just happened organically. I would 101 00:06:14,360 --> 00:06:16,720 Joy Mangano: see something and I'd say, I'm going to do this 102 00:06:17,080 --> 00:06:20,960 Joy Mangano: in a bigger, better way so that it helps the 103 00:06:21,040 --> 00:06:24,440 Joy Mangano: person or helps people in a better way. 104 00:06:25,400 --> 00:06:28,240 Emily Tisch Sussman: Still, Joy did what was typical at the time. She 105 00:06:28,320 --> 00:06:31,240 Emily Tisch Sussman: got married straight out of college and had three children. 106 00:06:31,800 --> 00:06:34,520 Emily Tisch Sussman: And as someone who had three kids in four years, 107 00:06:34,920 --> 00:06:36,680 Emily Tisch Sussman: I know how overwhelming that can be. 108 00:06:38,120 --> 00:06:42,960 Joy Mangano: It shifted everything I did, and much like you, I 109 00:06:43,040 --> 00:06:45,159 Joy Mangano: just you know, when I decide things, I decide to 110 00:06:45,240 --> 00:06:48,400 Joy Mangano: do them. So I had three children in three and 111 00:06:48,400 --> 00:06:52,200 Joy Mangano: a half years, and it obviously was the life change. 112 00:06:52,240 --> 00:06:56,400 Joy Mangano: That is, it's what I live for today. But it really, 113 00:06:56,839 --> 00:06:59,920 Joy Mangano: you know, that's hard and it's you know, as everybody knows, 114 00:07:00,040 --> 00:07:01,840 Joy Mangano: it's a parent. If you put your heart and soul 115 00:07:01,880 --> 00:07:05,599 Joy Mangano: into it, it's all consuming. So I was at the 116 00:07:05,680 --> 00:07:10,320 Joy Mangano: time the miracle mop was in my brain. So I 117 00:07:10,320 --> 00:07:12,520 Joy Mangano: would just be in my bedroom at night with them 118 00:07:12,560 --> 00:07:15,520 Joy Mangano: and I'd be sketching and I'd be trying and I 119 00:07:15,600 --> 00:07:19,360 Joy Mangano: and I kind of was almost like in a holding pattern, 120 00:07:19,840 --> 00:07:23,000 Joy Mangano: knowing I was headed in a direction, you know, at 121 00:07:23,080 --> 00:07:26,680 Joy Mangano: the time. So yes, that you know, that was a 122 00:07:26,720 --> 00:07:28,760 Joy Mangano: time where I took a little bit of a time out. 123 00:07:28,840 --> 00:07:31,000 Joy Mangano: I still, you know, because I didn't have a lot 124 00:07:31,040 --> 00:07:32,960 Joy Mangano: of money or anything. I still was working doing things 125 00:07:32,960 --> 00:07:36,200 Joy Mangano: here and there. I was making grapevine reafs and selling 126 00:07:36,240 --> 00:07:38,760 Joy Mangano: them where I could at you know, fairs and flea markets. 127 00:07:38,800 --> 00:07:42,560 Joy Mangano: I always I was always working in some form or fashion. 128 00:07:42,840 --> 00:07:45,280 Joy Mangano: You know, It's just something I did. But it was 129 00:07:45,360 --> 00:07:48,840 Joy Mangano: inclusive now of children. You know, I was pretty much 130 00:07:49,400 --> 00:07:51,280 Joy Mangano: in a very short period of time doing it on 131 00:07:51,280 --> 00:07:55,280 Joy Mangano: my own. But what I find more than anything having 132 00:07:55,320 --> 00:07:59,000 Joy Mangano: had the children was that I learned this capacity of 133 00:07:59,160 --> 00:08:03,120 Joy Mangano: love that I never had even knew I had, And 134 00:08:04,080 --> 00:08:08,160 Joy Mangano: it just for me opened up a different kind of world. 135 00:08:08,200 --> 00:08:11,520 Joy Mangano: It wasn't you know it was it was about me 136 00:08:11,720 --> 00:08:15,000 Joy Mangano: and what I could do to make them have a happy, 137 00:08:15,120 --> 00:08:15,960 Joy Mangano: healthy life. 138 00:08:17,160 --> 00:08:20,160 Emily Tisch Sussman: Eventually, all her scheming and sketching led her to her 139 00:08:20,200 --> 00:08:24,880 Emily Tisch Sussman: breakthrough idea, the Miracle Mop. By this point, Joy was divorced, 140 00:08:25,320 --> 00:08:28,680 Emily Tisch Sussman: a single mom, working tirelessly to make ends meet while 141 00:08:28,720 --> 00:08:29,800 Emily Tisch Sussman: raising her kids. 142 00:08:30,400 --> 00:08:31,200 Speaker 4: When we come. 143 00:08:31,040 --> 00:08:33,600 Emily Tisch Sussman: Back, Joy talks about what it took to get the 144 00:08:33,600 --> 00:08:42,240 Emily Tisch Sussman: Miracle Mop off the ground. Well, you put so much 145 00:08:42,280 --> 00:08:45,080 Emily Tisch Sussman: at stake to bring the Miracle Mop to the market 146 00:08:45,480 --> 00:08:48,679 Emily Tisch Sussman: and mortgaging your house, going into debt. You know, you 147 00:08:48,720 --> 00:08:50,439 Emily Tisch Sussman: put so much in there. But you had had a 148 00:08:50,520 --> 00:08:53,920 Emily Tisch Sussman: number of ideas. What made you so sure that this 149 00:08:54,120 --> 00:08:55,320 Emily Tisch Sussman: was the product that you should go for? 150 00:08:55,400 --> 00:08:55,760 Speaker 4: Broken? 151 00:08:56,480 --> 00:08:59,480 Joy Mangano: Well, because I was broke. No, that's what you were true. 152 00:09:00,640 --> 00:09:03,560 Joy Mangano: It was in my instincts. And I say, you have 153 00:09:03,600 --> 00:09:07,400 Joy Mangano: to follow your instincts right, because you know it's some 154 00:09:07,440 --> 00:09:09,520 Joy Mangano: people think they have a great product, but you know 155 00:09:10,000 --> 00:09:13,160 Joy Mangano: their instincts are wrong. It's it's not right. But I 156 00:09:13,200 --> 00:09:17,360 Joy Mangano: hate to say that, but nonetheless I knew that this 157 00:09:18,200 --> 00:09:21,240 Joy Mangano: was a great product. It was a different mop. There 158 00:09:21,280 --> 00:09:25,200 Joy Mangano: was a whole story behind it, And at this point 159 00:09:25,240 --> 00:09:27,720 Joy Mangano: in my life, I said, you're either you know, you 160 00:09:27,760 --> 00:09:31,000 Joy Mangano: don't know you're brave until you have to be brave, right, 161 00:09:31,280 --> 00:09:34,200 Joy Mangano: So you know, I had really what were my choices, 162 00:09:34,480 --> 00:09:36,280 Joy Mangano: and I said, I'm going to go for this, and 163 00:09:36,360 --> 00:09:39,319 Joy Mangano: I am going to go for this. So it was 164 00:09:39,520 --> 00:09:42,120 Joy Mangano: I put everything on the line. But it wasn't even 165 00:09:42,160 --> 00:09:47,240 Joy Mangano: that simple. It was one obstacle after another. It was 166 00:09:47,400 --> 00:09:52,280 Joy Mangano: it just from discovering something about the patent to discovering 167 00:09:52,400 --> 00:09:54,400 Joy Mangano: that the people who I ended up you know, my 168 00:09:54,480 --> 00:09:58,280 Joy Mangano: father actually ended up having make it were not reputable. 169 00:09:59,200 --> 00:10:02,160 Joy Mangano: There was just every rediscovery along the way. And I think, 170 00:10:02,520 --> 00:10:05,520 Joy Mangano: you know, that's why I say to somebody, just don't stop, 171 00:10:06,000 --> 00:10:10,200 Joy Mangano: because my if I stopped one hundred percent, I would 172 00:10:10,200 --> 00:10:13,600 Joy Mangano: have failed. But if I tried to keep going and 173 00:10:13,720 --> 00:10:17,360 Joy Mangano: figure out another way to get there, my odds were 174 00:10:17,400 --> 00:10:18,840 Joy Mangano: still better than zero. 175 00:10:20,320 --> 00:10:23,600 Speaker 4: She had risked it all and it was paying off. Soon. 176 00:10:23,880 --> 00:10:26,320 Emily Tisch Sussman: She had hit her goal of selling to Kmart and 177 00:10:26,360 --> 00:10:28,359 Emily Tisch Sussman: had a huge order in from QBC. 178 00:10:28,920 --> 00:10:31,920 Speaker 4: She was getting her legs under her or so she thought. 179 00:10:32,559 --> 00:10:34,240 Speaker 4: If you've seen the movie, you'll know that. 180 00:10:34,360 --> 00:10:37,560 Emily Tisch Sussman: Joy soon realized that her manufacturer was taking steps to 181 00:10:37,640 --> 00:10:41,600 Emily Tisch Sussman: steal the product, idea and freeze her out, all because 182 00:10:41,600 --> 00:10:43,640 Emily Tisch Sussman: she didn't have proper guidance on her patent. 183 00:10:44,120 --> 00:10:47,040 Speaker 4: In fact, she had no guidance at all, just her father. 184 00:10:48,559 --> 00:10:51,240 Joy Mangano: So my father was a kind of father like, listen, 185 00:10:51,280 --> 00:10:53,200 Joy Mangano: we'll do a deal. I'll take care of it. Don't 186 00:10:53,200 --> 00:10:55,520 Joy Mangano: worry about it. So that's a lesson you learn right 187 00:10:55,559 --> 00:11:00,800 Joy Mangano: away after you know anyway, find out that there was 188 00:11:00,840 --> 00:11:04,800 Joy Mangano: a gentleman we were paying royalties to for the patent 189 00:11:05,360 --> 00:11:08,800 Joy Mangano: to make the mop, the mop that I thought I designed. 190 00:11:09,360 --> 00:11:13,760 Joy Mangano: He said, somebody already designed it, which okay, so then 191 00:11:13,800 --> 00:11:17,959 Joy Mangano: they started to manufacture it. He did a deal. I 192 00:11:18,040 --> 00:11:21,960 Joy Mangano: discovery one night after, to make a long story short, 193 00:11:22,040 --> 00:11:24,600 Joy Mangano: that the patent we were paying royalties to was not 194 00:11:24,800 --> 00:11:27,240 Joy Mangano: the mop I created at all. It was the mop 195 00:11:27,280 --> 00:11:31,199 Joy Mangano: we were making, but it was my design, was an 196 00:11:31,200 --> 00:11:37,440 Joy Mangano: original design. My father mistaken lee a very long story, 197 00:11:37,640 --> 00:11:39,600 Joy Mangano: said oh, there's already a patent. We'll just pay him 198 00:11:39,600 --> 00:11:43,480 Joy Mangano: a royalty. We'll make the mop. So this gentleman in 199 00:11:43,520 --> 00:11:47,480 Joy Mangano: Texas knew it was not the mop we were making. 200 00:11:47,480 --> 00:11:49,400 Joy Mangano: That he was getting a royalty on a patent that 201 00:11:49,480 --> 00:11:51,880 Joy Mangano: was very different. So, to make a very long story short, 202 00:11:52,080 --> 00:11:56,240 Joy Mangano: Eye and the people in California, what had happened is 203 00:11:56,280 --> 00:11:59,680 Joy Mangano: I had been on QVC, it had been successful, and 204 00:11:59,720 --> 00:12:04,199 Joy Mangano: they ordered sixty thousand mops. So the manufacturers in California said, oh, 205 00:12:04,200 --> 00:12:05,720 Joy Mangano: we'll make the mops for you, but we're going to 206 00:12:05,760 --> 00:12:07,400 Joy Mangano: raise the price, which would have meant we were going 207 00:12:07,440 --> 00:12:11,280 Joy Mangano: to lose money. So my father said, and his girlfriend 208 00:12:11,280 --> 00:12:13,920 Joy Mangano: at the time said, that's it. We're at a business. 209 00:12:14,000 --> 00:12:16,960 Joy Mangano: We can't do this. And I said, Okay, I am 210 00:12:17,000 --> 00:12:19,679 Joy Mangano: going to figure this out, and if I do, I'm 211 00:12:19,679 --> 00:12:22,800 Joy Mangano: going to run this company, and so on and so forth. 212 00:12:23,360 --> 00:12:29,840 Joy Mangano: So I flew to Texas. I literally showed him the 213 00:12:29,920 --> 00:12:33,680 Joy Mangano: patent and what he had been getting royalties too, and 214 00:12:33,760 --> 00:12:37,160 Joy Mangano: in a very serious way, I told him that that 215 00:12:37,480 --> 00:12:42,120 Joy Mangano: was unlawful and that he had to sign a letter 216 00:12:42,840 --> 00:12:45,760 Joy Mangano: to say that he would not get the royalties, and 217 00:12:45,800 --> 00:12:48,960 Joy Mangano: that I could go directly to deal with the manufacturers. 218 00:12:49,320 --> 00:12:51,640 Joy Mangano: So when I went to California, he did. When I 219 00:12:51,679 --> 00:12:54,559 Joy Mangano: went to California, and I'm minimizing this whole thing because 220 00:12:54,600 --> 00:12:59,160 Joy Mangano: it was really very like I could have been you know, 221 00:12:59,200 --> 00:13:01,640 Joy Mangano: it was just amazing how I was shaking when I 222 00:13:01,679 --> 00:13:03,719 Joy Mangano: came out of the hotel room that I met him in. 223 00:13:04,080 --> 00:13:08,199 Joy Mangano: When I went out to California claim the mop molds 224 00:13:08,280 --> 00:13:10,640 Joy Mangano: because you have to make the mops from a mold, 225 00:13:11,440 --> 00:13:15,160 Joy Mangano: I went there, landed there and they said, oh no, sorry, 226 00:13:15,320 --> 00:13:18,000 Joy Mangano: we don't have the molds. We're not giving you the molds. 227 00:13:18,120 --> 00:13:22,400 Joy Mangano: We own them. And I said no, no, no, you don't, Mike, 228 00:13:22,440 --> 00:13:25,199 Joy Mangano: cause my father never did contracts with anybody. He never 229 00:13:25,200 --> 00:13:28,600 Joy Mangano: signed contracts. So I said, no, here is the money 230 00:13:28,840 --> 00:13:30,720 Joy Mangano: that's owed for the parts. I'm going to pay you. 231 00:13:30,840 --> 00:13:35,160 Joy Mangano: Those are my molds. And I'll never forget. This guy 232 00:13:35,360 --> 00:13:38,760 Joy Mangano: was not a good guy. And I was sitting there 233 00:13:38,760 --> 00:13:40,840 Joy Mangano: and he had a can of Pepsi on his desk 234 00:13:41,480 --> 00:13:45,160 Joy Mangano: and he said, little girl, go away. He literally said, 235 00:13:45,200 --> 00:13:48,000 Joy Mangano: little girl go away. You just don't. We're going to 236 00:13:48,120 --> 00:13:51,679 Joy Mangano: do this and you're out of it now. I'll never forget. 237 00:13:51,760 --> 00:13:54,280 Joy Mangano: I took the can of pepsi and I slammed it 238 00:13:54,400 --> 00:13:57,840 Joy Mangano: on the desk and the Pepsi just flew all over him. 239 00:13:58,360 --> 00:13:59,920 Joy Mangano: And I said, you're going to see me in court 240 00:14:00,559 --> 00:14:04,720 Joy Mangano: That night. I got the lawyer because I had brought 241 00:14:04,840 --> 00:14:08,280 Joy Mangano: my lawyer with me. We met with a California lawyer 242 00:14:08,800 --> 00:14:11,840 Joy Mangano: and it was an entire night of going through everything. 243 00:14:11,880 --> 00:14:14,520 Joy Mangano: They said, you can't go to court with this. No 244 00:14:14,760 --> 00:14:17,880 Joy Mangano: judge will ever give you because I needed the mop 245 00:14:17,920 --> 00:14:20,040 Joy Mangano: mold back to make the mops to make the order. 246 00:14:20,320 --> 00:14:22,480 Joy Mangano: And I said, no, we're going to go to court 247 00:14:22,560 --> 00:14:25,400 Joy Mangano: because the judge is going to know with all this 248 00:14:26,040 --> 00:14:27,840 Joy Mangano: information that I have, he's going to know who's in 249 00:14:27,880 --> 00:14:30,280 Joy Mangano: the right and who are the bad guys. So they 250 00:14:30,280 --> 00:14:32,240 Joy Mangano: were like, okay, we'll go to court, but there's they 251 00:14:32,440 --> 00:14:36,200 Joy Mangano: never will hand these molds over to you. You're in California, 252 00:14:36,400 --> 00:14:38,280 Joy Mangano: give them to you to take back to New York. 253 00:14:38,520 --> 00:14:41,960 Joy Mangano: It's going to take years to make a long story longer. 254 00:14:43,960 --> 00:14:47,040 Joy Mangano: We went into court the next day, you know, and 255 00:14:47,080 --> 00:14:49,040 Joy Mangano: the lawyer said to me, don't say a word, just 256 00:14:49,120 --> 00:14:52,600 Joy Mangano: sit there right. So they walk in unbeknownst to me. 257 00:14:52,720 --> 00:14:54,760 Joy Mangano: I think they had been in front of this judge before. 258 00:14:55,520 --> 00:14:59,400 Joy Mangano: So everything you know. They're saying, we have manufactured them, 259 00:14:59,560 --> 00:15:02,200 Joy Mangano: we have no contract that she owns them. And I did. 260 00:15:02,480 --> 00:15:04,640 Joy Mangano: I said, judge, here is the money that we know 261 00:15:04,800 --> 00:15:07,960 Joy Mangano: she owes me money. I said, here's the money, here's 262 00:15:08,000 --> 00:15:10,600 Joy Mangano: the you know the evidence that we paid for the mold, 263 00:15:10,720 --> 00:15:12,600 Joy Mangano: so therefore we should own them, even though we don't 264 00:15:12,600 --> 00:15:16,720 Joy Mangano: have a contract. And everything was done, and I hadn't 265 00:15:16,760 --> 00:15:19,160 Joy Mangano: talked yet that they were showing all this information. And 266 00:15:19,240 --> 00:15:21,040 Joy Mangano: the judge said, is there anything else? I said yes, 267 00:15:21,440 --> 00:15:23,360 Joy Mangano: and I got up, and the lawyers were like, oh 268 00:15:23,360 --> 00:15:24,920 Joy Mangano: my god, Oh my god, what's she going to say? 269 00:15:25,200 --> 00:15:28,720 Joy Mangano: And I said, you know, this is my whole livelihood. 270 00:15:28,760 --> 00:15:32,600 Joy Mangano: And I talked earnestly to the judge. He sat back. 271 00:15:32,720 --> 00:15:36,520 Joy Mangano: I sat down, and he said, I'll never forget. He 272 00:15:37,520 --> 00:15:41,000 Joy Mangano: slammed down the gavel and he looked at them and 273 00:15:41,040 --> 00:15:44,440 Joy Mangano: he said, tomorrow at noon, I'm going to have the 274 00:15:44,520 --> 00:15:48,320 Joy Mangano: sheriffs at your manufacturing plan and Joy will be there 275 00:15:48,360 --> 00:15:50,880 Joy Mangano: as well. Joy. You're going to you have a truck 276 00:15:51,080 --> 00:15:52,840 Joy Mangano: to take the molds. I'm like, yes, of course, I 277 00:15:52,840 --> 00:15:55,640 Joy Mangano: had no truck and I had so and he said, 278 00:15:55,680 --> 00:15:58,320 Joy Mangano: and if you don't hand over the molds to Joy, 279 00:15:58,680 --> 00:16:01,520 Joy Mangano: I'm going to have the sheriff's arrest you. So the 280 00:16:01,640 --> 00:16:05,680 Joy Mangano: lawyer at the time had never it's called a certain 281 00:16:05,760 --> 00:16:09,240 Joy Mangano: kind of injunction. He had never seen it happen, and 282 00:16:09,280 --> 00:16:12,800 Joy Mangano: he's never seen it happen. After that and he wrote 283 00:16:13,480 --> 00:16:18,200 Joy Mangano: serious law briefs about this. It was the most incredible thing. 284 00:16:18,520 --> 00:16:22,240 Joy Mangano: And so the next day there was a truck there. 285 00:16:22,800 --> 00:16:25,760 Joy Mangano: The molds were on the truck. They were headed back 286 00:16:25,800 --> 00:16:28,840 Joy Mangano: to New York. I flew back to New York and 287 00:16:28,960 --> 00:16:34,040 Joy Mangano: had to create a fine molders to mold them, create 288 00:16:34,240 --> 00:16:38,320 Joy Mangano: a business to make the mops. And then the last 289 00:16:38,440 --> 00:16:41,480 Joy Mangano: day that the sixty thousand mops had to be on 290 00:16:41,520 --> 00:16:44,640 Joy Mangano: their way to QBC, sixty thousand mops were on their 291 00:16:44,680 --> 00:16:45,440 Joy Mangano: way to QBC. 292 00:16:46,520 --> 00:16:48,800 Emily Tisch Sussman: You were so young when you started. Do you remember 293 00:16:48,840 --> 00:16:51,360 Emily Tisch Sussman: what was going through your mind when you not just 294 00:16:51,760 --> 00:16:54,640 Emily Tisch Sussman: walked into QBC and said take my product, but then 295 00:16:54,640 --> 00:16:56,800 Emily Tisch Sussman: you went back and said it has to be me. 296 00:16:57,840 --> 00:17:01,960 Joy Mangano: So at the time, as we know, you know, the 297 00:17:02,040 --> 00:17:04,960 Joy Mangano: miracle mop was something that I did bring to fruition 298 00:17:05,560 --> 00:17:09,200 Joy Mangano: and I thought the perfect place for that because I 299 00:17:09,520 --> 00:17:11,960 Joy Mangano: used to go to fairs and flea markets and demonstrate 300 00:17:12,040 --> 00:17:15,480 Joy Mangano: it and people loved it. Everybody who watched the demonstration 301 00:17:15,560 --> 00:17:19,120 Joy Mangano: would buy it. So for me going to QVC being 302 00:17:19,119 --> 00:17:22,439 Joy Mangano: able to replicate that, but on TV, I said, this 303 00:17:22,520 --> 00:17:26,600 Joy Mangano: has got to work. And of course, at the time, 304 00:17:26,920 --> 00:17:29,440 Joy Mangano: so it's interesting, you know, I was the only female 305 00:17:29,560 --> 00:17:33,000 Joy Mangano: at a table with men. At the time, this was 306 00:17:33,080 --> 00:17:37,399 Joy Mangano: an industry that loved celebrity, so there was you know, 307 00:17:37,560 --> 00:17:42,480 Joy Mangano: I was like nobody again, you know. So they put 308 00:17:42,520 --> 00:17:45,399 Joy Mangano: the miracle mop on the first time with one of 309 00:17:45,440 --> 00:17:47,600 Joy Mangano: the hosts because they said, you know, you don't go 310 00:17:47,640 --> 00:17:49,159 Joy Mangano: on to you. You know you're not who are you? 311 00:17:49,800 --> 00:17:53,920 Joy Mangano: And it failed and I was I that was it. 312 00:17:54,040 --> 00:17:57,720 Joy Mangano: I had everything to lose. So I said, you have 313 00:17:57,840 --> 00:18:00,639 Joy Mangano: to put me on with that miracle mop and it 314 00:18:00,680 --> 00:18:03,520 Joy Mangano: will work. So they did. You know, there was an 315 00:18:03,560 --> 00:18:07,320 Joy Mangano: executive there who I could see. He saw the determination. 316 00:18:07,440 --> 00:18:09,240 Joy Mangano: He said, okay, we're going to give her a shot. 317 00:18:09,359 --> 00:18:14,919 Joy Mangano: I'm forever grateful for that. And it was unbelievably successful, 318 00:18:15,200 --> 00:18:18,000 Joy Mangano: so successful at the time, it was probably out of 319 00:18:18,040 --> 00:18:20,639 Joy Mangano: all the thousands and thousands of products they had. It 320 00:18:20,680 --> 00:18:24,399 Joy Mangano: became their single biggest success. Not only did we sell 321 00:18:24,600 --> 00:18:28,800 Joy Mangano: twenty thirty forty fifty sixty thousand in a day. At 322 00:18:28,800 --> 00:18:33,800 Joy Mangano: a time, they created a commercial on TV and at 323 00:18:33,800 --> 00:18:37,480 Joy Mangano: the time, if you remember direct Response, it's very interesting. 324 00:18:37,760 --> 00:18:43,320 Joy Mangano: It was always a commercial with a male voice talking 325 00:18:43,480 --> 00:18:47,240 Joy Mangano: through the commercial. Always. It was never any different. So 326 00:18:47,880 --> 00:18:50,439 Joy Mangano: this same executive, I was like his thorn in his 327 00:18:50,600 --> 00:18:52,560 Joy Mangano: side he said, we're going to make a commercial. It's 328 00:18:52,560 --> 00:18:55,080 Joy Mangano: so successful. We're going to make a short form commercial, 329 00:18:55,080 --> 00:18:57,280 Joy Mangano: two minute commercial with the miracle Mop, and we're going 330 00:18:57,320 --> 00:18:59,439 Joy Mangano: to have a gentleman talking over it. And I said, no, 331 00:18:59,560 --> 00:19:02,000 Joy Mangano: it's going to fail. I said, I want to do 332 00:19:02,119 --> 00:19:05,360 Joy Mangano: it this way with me demonstrating it with another this 333 00:19:05,400 --> 00:19:08,800 Joy Mangano: other female host. And he said, okay, well we'll let 334 00:19:08,920 --> 00:19:11,359 Joy Mangano: you do that, but we're only going to put a 335 00:19:11,359 --> 00:19:14,320 Joy Mangano: budget of very little into it, but we're going to 336 00:19:14,359 --> 00:19:16,920 Joy Mangano: film it the other way with a voiceover, and we're 337 00:19:16,920 --> 00:19:20,320 Joy Mangano: going to test both. So they did, and the one 338 00:19:20,359 --> 00:19:25,639 Joy Mangano: with myself and Jane demonstrating the mop, you know, naturally 339 00:19:25,840 --> 00:19:30,199 Joy Mangano: organically right, was like through the roof compared to the 340 00:19:30,240 --> 00:19:34,080 Joy Mangano: other one, and it became the number one direct response 341 00:19:34,119 --> 00:19:37,520 Joy Mangano: TV product in its time at the time and first 342 00:19:37,520 --> 00:19:39,640 Joy Mangano: time ever it was in the forum where you were 343 00:19:39,640 --> 00:19:43,320 Joy Mangano: watching two women talk about a product. So it was 344 00:19:43,320 --> 00:19:47,400 Joy Mangano: pretty cool. Hi, I'm Joymangano, and I invented the Miracle Mop. 345 00:19:47,440 --> 00:19:51,440 Joy Mangano: It's the original cotton self ringing mop, therefore the most absorbent. 346 00:19:51,520 --> 00:19:53,920 Joy Mangano: It will clean that mess again and again and again. 347 00:19:54,040 --> 00:19:56,679 Joy Mangano: And I'm daingered All Tracy host on QVC where we 348 00:19:56,760 --> 00:19:59,120 Joy Mangano: have sold over three hundred thousand mops. 349 00:19:58,920 --> 00:20:01,280 Speaker 4: To people all across the just like you. 350 00:20:01,600 --> 00:20:03,640 Joy Mangano: In fact, let's hear from some of them. I love 351 00:20:03,680 --> 00:20:06,840 Joy Mangano: your mop. It's been a lifesaver. This moth is wonderful. 352 00:20:06,880 --> 00:20:09,760 Joy Mangano: I would tell anybody to buy it. I am Joymangano, 353 00:20:09,840 --> 00:20:13,040 Joy Mangano: and I invented the Miracle Mop. It's the original content 354 00:20:13,080 --> 00:20:15,960 Joy Mangano: self bringing mop. You've seen it, seen even the toughest 355 00:20:16,040 --> 00:20:20,240 Joy Mangano: nets again and again and again. Hundreds of thousands of 356 00:20:20,400 --> 00:20:24,040 Joy Mangano: satisfied customers have ordered their Miracle Mop and love it. 357 00:20:24,280 --> 00:20:27,920 Joy Mangano: And now the Miracle Mop has earned the Good Housekeeping seal. 358 00:20:28,280 --> 00:20:29,159 Joy Mangano: It's quite easy. 359 00:20:29,160 --> 00:20:31,240 Speaker 5: I mean it really changed the industry, Like it changed 360 00:20:31,240 --> 00:20:35,440 Speaker 5: the way that we thought about women marketing, women being 361 00:20:35,440 --> 00:20:40,040 Speaker 5: the face of something but also giving value, like business 362 00:20:40,280 --> 00:20:44,400 Speaker 5: value to a product that really only in this case 363 00:20:44,440 --> 00:20:46,359 Speaker 5: it was women because they were doing the majority of 364 00:20:46,359 --> 00:20:51,399 Speaker 5: the housework, could understand like considered a real serious business category. 365 00:20:51,880 --> 00:20:55,200 Emily Tisch Sussman: Did you have those kinds of conversations at the network, Yes, 366 00:20:55,640 --> 00:20:56,639 Emily Tisch Sussman: very much so. 367 00:20:56,640 --> 00:21:00,600 Joy Mangano: So then at the time became this big aware that 368 00:21:01,000 --> 00:21:05,560 Joy Mangano: you know, the story telling, the authenticity behind a product 369 00:21:05,960 --> 00:21:11,560 Joy Mangano: is more important than just somebody talking about it or 370 00:21:11,600 --> 00:21:16,000 Joy Mangano: a celebrity endorsing it. It's all about the authenticity. And 371 00:21:16,200 --> 00:21:20,399 Joy Mangano: it's a funny thing that for now twenty five years 372 00:21:20,760 --> 00:21:25,000 Joy Mangano: probably I do. I've always done the most business out 373 00:21:25,000 --> 00:21:27,840 Joy Mangano: of any I just it's something that I do, right. 374 00:21:27,920 --> 00:21:30,560 Joy Mangano: I can't sing or dance, but this I do. And 375 00:21:30,640 --> 00:21:33,000 Joy Mangano: I've been creating product, you know, And it's an interesting 376 00:21:33,080 --> 00:21:36,680 Joy Mangano: thing because you know when you create something new. Example, 377 00:21:37,240 --> 00:21:41,120 Joy Mangano: for the first time, I launched the first non stick 378 00:21:41,440 --> 00:21:45,879 Joy Mangano: ceramic cookware in the world before anybody was taught. Now 379 00:21:45,920 --> 00:21:48,679 Joy Mangano: the whole industry is nonstick ceramic cookwaar. But I was 380 00:21:48,800 --> 00:21:53,720 Joy Mangano: like possessed because I knew that the traditional nonstick was 381 00:21:53,880 --> 00:21:58,160 Joy Mangano: not healthy when it got to high temperatures. And I 382 00:21:58,280 --> 00:22:01,479 Joy Mangano: even with a chef. I got chef because they were like, 383 00:22:01,680 --> 00:22:04,280 Joy Mangano: you know, you know you have to cook and everything. 384 00:22:04,320 --> 00:22:06,840 Joy Mangano: I'm like, fine, I'll get a chef and so we 385 00:22:07,080 --> 00:22:10,960 Joy Mangano: for two years. I fought the battle to launch this 386 00:22:11,119 --> 00:22:15,680 Joy Mangano: product because it's a healthier alternative to the traditional nonstick. 387 00:22:15,840 --> 00:22:19,119 Joy Mangano: And I mean batteries of lawyers saying we're going to 388 00:22:19,320 --> 00:22:21,840 Joy Mangano: get sued because there was only one major company that 389 00:22:21,920 --> 00:22:25,199 Joy Mangano: made the nonstick in cookwear. And you can't say this, 390 00:22:25,359 --> 00:22:27,240 Joy Mangano: and you can't say that, and they said they're not 391 00:22:27,240 --> 00:22:29,440 Joy Mangano: going to understand it. The consumer isn't going to care. 392 00:22:29,520 --> 00:22:31,240 Joy Mangano: And I said, oh no, they're really going to care, 393 00:22:31,480 --> 00:22:34,040 Joy Mangano: because remember, you have to have a heart for that 394 00:22:34,080 --> 00:22:38,760 Joy Mangano: consumer and know how smart they are. And we launched 395 00:22:38,800 --> 00:22:44,760 Joy Mangano: it and the phones literally blew up. I mean literally, 396 00:22:44,960 --> 00:22:49,040 Joy Mangano: the whole system went down. People were so excited about this, 397 00:22:49,160 --> 00:22:53,840 Joy Mangano: and obviously we changed an industry, totally changed in industry. 398 00:22:54,119 --> 00:22:56,520 Joy Mangano: So it was It's been an amazing path. 399 00:22:57,359 --> 00:23:01,199 Emily Tisch Sussman: So you've told the story of your life yourself in 400 00:23:01,240 --> 00:23:05,080 Emily Tisch Sussman: your own book and then became a huge blockbuster movie, 401 00:23:05,160 --> 00:23:09,960 Emily Tisch Sussman: Academy Award nominated, Golden Globe winning, and now a Broadway musical. 402 00:23:10,520 --> 00:23:14,160 Emily Tisch Sussman: How involved were you with those retelling of your life 403 00:23:14,160 --> 00:23:15,919 Emily Tisch Sussman: stories in different mediums? 404 00:23:16,480 --> 00:23:19,560 Joy Mangano: So the movie, you know, is interesting because I'll go 405 00:23:19,640 --> 00:23:21,320 Joy Mangano: back to the story where Barry asked me to go 406 00:23:21,359 --> 00:23:25,000 Joy Mangano: out to California and make this show with him. The 407 00:23:25,040 --> 00:23:29,240 Joy Mangano: producer of that show a very amazing, brilliant man. At 408 00:23:29,280 --> 00:23:31,280 Joy Mangano: the end of this series, he said, come on, let's 409 00:23:31,280 --> 00:23:33,679 Joy Mangano: go out to dinner because I'm always working, right No, no, no, 410 00:23:33,680 --> 00:23:35,600 Joy Mangano: no no. Everybody used to go out to dinner and 411 00:23:35,640 --> 00:23:37,600 Joy Mangano: I would go home to bed at the hotel. So 412 00:23:37,640 --> 00:23:40,400 Joy Mangano: we went out to dinner and I don't know how 413 00:23:40,440 --> 00:23:44,720 Joy Mangano: he got me talking about my life, my path. And 414 00:23:44,760 --> 00:23:47,080 Joy Mangano: he got up from dinner and he said, one day, 415 00:23:47,119 --> 00:23:49,760 Joy Mangano: I'm going to write a movie about your life. Five 416 00:23:49,840 --> 00:23:52,600 Joy Mangano: years later, I get a phone call from him. Joy's ken, 417 00:23:52,600 --> 00:23:54,400 Joy Mangano: I'm in here with a bunch of Hollywood producers. We're 418 00:23:54,400 --> 00:23:58,679 Joy Mangano: going to write your movie. And they did. So, you know, 419 00:23:58,760 --> 00:24:02,960 Joy Mangano: I feel blessed that David o'russell was the writer and 420 00:24:04,000 --> 00:24:07,840 Joy Mangano: you know, director and producer and everything. And obviously it 421 00:24:07,840 --> 00:24:12,439 Joy Mangano: goes without saying Jennifer Lawrence was amazing. She's just I 422 00:24:12,560 --> 00:24:15,240 Joy Mangano: love her, love her, love her way beyond her years. 423 00:24:15,640 --> 00:24:19,000 Joy Mangano: And everybody else involved, obviously, Robert Genio, Bradley Cooper. I mean, 424 00:24:19,040 --> 00:24:22,159 Joy Mangano: he just couldn't pick a better family than meet in Hollywood, right. So, 425 00:24:22,600 --> 00:24:25,679 Joy Mangano: but David o'russell, he is like a saffon. He just 426 00:24:26,240 --> 00:24:29,600 Joy Mangano: you know, he he would talk. He'd call me like 427 00:24:29,640 --> 00:24:32,119 Joy Mangano: at dinner time and we'd still be talking at three am. 428 00:24:32,520 --> 00:24:37,720 Joy Mangano: So he really wanted to, you know, to really understand 429 00:24:37,760 --> 00:24:41,280 Joy Mangano: and go even deeper into things I had already therapy 430 00:24:41,359 --> 00:24:43,080 Joy Mangano: in life. I mean, that was it, you know, it 431 00:24:43,160 --> 00:24:46,879 Joy Mangano: was really incredible but you know, at a point, you know, 432 00:24:46,960 --> 00:24:51,520 Joy Mangano: I you have to trust people, right, I trusted him 433 00:24:51,800 --> 00:24:55,159 Joy Mangano: and he's like, whatever he did, I had to entrust 434 00:24:55,200 --> 00:24:57,960 Joy Mangano: in him at that point. So I really at the 435 00:24:58,040 --> 00:25:01,120 Joy Mangano: end of the day, he was the creative of artist 436 00:25:01,800 --> 00:25:04,760 Joy Mangano: for the movie. But I will tell you the story 437 00:25:05,080 --> 00:25:08,680 Joy Mangano: is true. I mean there are little tiny aspects of it, 438 00:25:08,920 --> 00:25:11,880 Joy Mangano: you know, like I had three children in life. There 439 00:25:11,880 --> 00:25:13,840 Joy Mangano: were two in the movie. They thought Jennifer was too 440 00:25:13,880 --> 00:25:16,760 Joy Mangano: young to have three children. So I'm like, wait a minute, 441 00:25:16,840 --> 00:25:22,160 Joy Mangano: I was young. But it was very surreal. They flew 442 00:25:22,240 --> 00:25:26,040 Joy Mangano: me to Hollywood. They put me in a studio and 443 00:25:26,119 --> 00:25:29,199 Joy Mangano: actually I was with my son, and I was like, 444 00:25:29,359 --> 00:25:31,720 Joy Mangano: they didn't think I really knew, but they said there'll 445 00:25:31,720 --> 00:25:34,320 Joy Mangano: be people watching, you know. For the first time I 446 00:25:34,400 --> 00:25:37,000 Joy Mangano: was watching it. They were all the executives. Everybody was 447 00:25:37,080 --> 00:25:40,520 Joy Mangano: like worried about my reaction, and I was watching it 448 00:25:40,520 --> 00:25:43,719 Joy Mangano: and I was like, this is amazing. It was so 449 00:25:44,080 --> 00:25:48,480 Joy Mangano: surreal and to see like his interpretations of things, and 450 00:25:48,800 --> 00:25:51,480 Joy Mangano: you know, obviously different people being me and my father 451 00:25:51,800 --> 00:25:53,400 Joy Mangano: being you know, it was just you know, and everybody 452 00:25:53,480 --> 00:25:55,680 Joy Mangano: was still alive, right, So it's a very touchy thing. 453 00:25:55,960 --> 00:25:59,159 Joy Mangano: So oh my gosh, so I just to to this 454 00:25:59,240 --> 00:26:01,679 Joy Mangano: day consider it to be an honor. I'm not like 455 00:26:02,280 --> 00:26:05,119 Joy Mangano: the Hollywood type, you know. I'm like, you know, in 456 00:26:05,160 --> 00:26:08,280 Joy Mangano: the sense of like I went to the Oscars and 457 00:26:08,760 --> 00:26:11,080 Joy Mangano: I looked at my daughter after it were over, I said, 458 00:26:11,119 --> 00:26:13,399 Joy Mangano: let's go back to the hotel and have cheeseburgers and 459 00:26:13,480 --> 00:26:16,119 Joy Mangano: thick shakes, you know, so, you know, instead of all 460 00:26:16,160 --> 00:26:18,080 Joy Mangano: the parties we were supposed to go to, but it 461 00:26:18,240 --> 00:26:22,480 Joy Mangano: was I think people have told me that it's inspired them, 462 00:26:22,720 --> 00:26:25,359 Joy Mangano: and to me, that's what matters. I you know, I 463 00:26:25,440 --> 00:26:27,919 Joy Mangano: just recently, I hear it all the time. I watched 464 00:26:27,960 --> 00:26:32,840 Joy Mangano: that movie every year, and it just inspires me to 465 00:26:33,000 --> 00:26:37,200 Joy Mangano: keep doing what I'm doing. And if that's the result 466 00:26:37,280 --> 00:26:39,600 Joy Mangano: of that movie, that's a beautiful thing. 467 00:26:41,000 --> 00:26:43,280 Emily Tisch Sussman: After the break, we dive into how Joy became a 468 00:26:43,359 --> 00:26:46,800 Emily Tisch Sussman: leader both in her own company and to entrepreneurs around 469 00:26:46,800 --> 00:26:50,200 Emily Tisch Sussman: the world, and she talks about her second pivot, selling 470 00:26:50,240 --> 00:26:54,520 Emily Tisch Sussman: her company to HSN, the direct competitor to QBC, all 471 00:26:54,600 --> 00:27:04,680 Emily Tisch Sussman: that and more. When we come back, something that I'm 472 00:27:04,760 --> 00:27:07,199 Emily Tisch Sussman: noticing as we're talking through you as a manager and 473 00:27:07,240 --> 00:27:09,840 Emily Tisch Sussman: as a boss, is that it seems like, not only 474 00:27:09,880 --> 00:27:12,000 Emily Tisch Sussman: do you have a talent for inventing, coming up with 475 00:27:12,040 --> 00:27:12,560 Emily Tisch Sussman: the ideas. 476 00:27:12,760 --> 00:27:15,240 Joy Mangano: But you also have a talent for putting people in. 477 00:27:15,200 --> 00:27:16,040 Speaker 4: The right roles. 478 00:27:16,560 --> 00:27:19,000 Emily Tisch Sussman: Has that been something that you've always had a natural 479 00:27:19,040 --> 00:27:21,320 Emily Tisch Sussman: talent at doing or has evolved as a manager. 480 00:27:21,760 --> 00:27:25,600 Joy Mangano: Yeah, well that's something I think that evolves because in 481 00:27:25,640 --> 00:27:28,800 Joy Mangano: the beginning, you know, when I started this, it would 482 00:27:28,800 --> 00:27:31,879 Joy Mangano: be like, Okay, my girlfriend Jan, she used to be 483 00:27:31,920 --> 00:27:35,000 Joy Mangano: a graphic artist, so we need packaging, Jan, do you 484 00:27:35,040 --> 00:27:39,879 Joy Mangano: want to work for me? And so over time, you 485 00:27:39,920 --> 00:27:42,480 Joy Mangano: know that those are the resources I had at the time, right, 486 00:27:42,600 --> 00:27:46,359 Joy Mangano: you know. And then over time as the business grew, 487 00:27:46,520 --> 00:27:49,159 Joy Mangano: you know, and I mean I think I'm now nearing 488 00:27:49,480 --> 00:27:52,720 Joy Mangano: you know, four billion dollars worth of product in homes 489 00:27:52,720 --> 00:27:56,560 Joy Mangano: across America. It's important to get the right people doing 490 00:27:56,640 --> 00:28:00,760 Joy Mangano: the right thing so that, you know, so that you 491 00:28:00,840 --> 00:28:04,120 Joy Mangano: don't have to worry about it. But I still am 492 00:28:04,160 --> 00:28:08,359 Joy Mangano: one of those people that still gets involved in you know, 493 00:28:08,480 --> 00:28:11,400 Joy Mangano: I can't help myself sometimes because I love it right, 494 00:28:11,520 --> 00:28:14,439 Joy Mangano: and I love you know, when they're creating the label, 495 00:28:14,600 --> 00:28:18,000 Joy Mangano: or they're creating the texture on something or picking out 496 00:28:18,040 --> 00:28:20,399 Joy Mangano: the colors. You know, I was famous for walking into 497 00:28:20,400 --> 00:28:22,159 Joy Mangano: the room and say, okay, can I be part of this. 498 00:28:22,760 --> 00:28:26,080 Joy Mangano: That's why I often say anybody that would ever listen, 499 00:28:26,359 --> 00:28:28,720 Joy Mangano: you know, you don't have to build rocket ships. If 500 00:28:28,760 --> 00:28:32,600 Joy Mangano: you have something that's going to benefit somebody's life and 501 00:28:32,720 --> 00:28:35,800 Joy Mangano: change their life and it's a better way and it's 502 00:28:35,840 --> 00:28:39,080 Joy Mangano: not out there, you will have success. You know, a 503 00:28:39,120 --> 00:28:42,680 Joy Mangano: really big advocate. There are no experts. You know. Don't 504 00:28:42,720 --> 00:28:45,120 Joy Mangano: stop yourself if you feel like, well, I'm not an 505 00:28:45,320 --> 00:28:49,360 Joy Mangano: exact expert in this, because if you have no matter 506 00:28:49,400 --> 00:28:52,000 Joy Mangano: what it is, if it's a service, if it's a product, 507 00:28:52,320 --> 00:28:55,160 Joy Mangano: you know, it doesn't matter what. If you really believe 508 00:28:55,160 --> 00:28:59,040 Joy Mangano: in it and you have something to offer that's better 509 00:28:59,200 --> 00:29:01,400 Joy Mangano: than what's out there, I say, go for it. 510 00:29:03,160 --> 00:29:07,000 Emily Tisch Sussman: A defining characteristic of Joy is her family, from the 511 00:29:07,040 --> 00:29:09,720 Emily Tisch Sussman: time they were young kids running around the warehouse all 512 00:29:09,760 --> 00:29:13,080 Emily Tisch Sussman: the way to now she has involved them. Her daughter 513 00:29:13,160 --> 00:29:16,440 Emily Tisch Sussman: Christy was even at this interview. Her life and business 514 00:29:16,440 --> 00:29:19,680 Emily Tisch Sussman: are all one and she's mastered that symbiosis better than 515 00:29:19,760 --> 00:29:20,840 Emily Tisch Sussman: perhaps anyone I know. 516 00:29:22,160 --> 00:29:26,440 Joy Mangano: So I think we create a great atmosphere now as well. 517 00:29:26,880 --> 00:29:30,080 Joy Mangano: It doesn't get better than when you're able to live 518 00:29:30,120 --> 00:29:33,719 Joy Mangano: your passion and what you do and do it with 519 00:29:33,800 --> 00:29:37,960 Joy Mangano: the people you love. So for twenty years, my oldest 520 00:29:38,040 --> 00:29:43,040 Joy Mangano: daughter has created product with me. She I don't think 521 00:29:43,080 --> 00:29:45,520 Joy Mangano: anybody can get a better price and a better quality 522 00:29:45,520 --> 00:29:48,520 Joy Mangano: product than her, you know. And it's and my son 523 00:29:48,680 --> 00:29:52,440 Joy Mangano: who went to Georgetown and then Columbia Law school, went 524 00:29:52,480 --> 00:29:57,040 Joy Mangano: to a really big law firm. Eventually I grabbed him 525 00:29:57,280 --> 00:30:01,280 Joy Mangano: and we are in business. And my daughter, my youngest 526 00:30:01,320 --> 00:30:05,520 Joy Mangano: daughter was in Project Runway and you know, a fashion 527 00:30:05,680 --> 00:30:10,240 Joy Mangano: personality and is on Amazon Live presently and doing other 528 00:30:10,280 --> 00:30:12,800 Joy Mangano: things in fashion. But I came on TV with me 529 00:30:12,840 --> 00:30:15,120 Joy Mangano: and did a lot of things with us on Live TV. 530 00:30:15,400 --> 00:30:18,680 Joy Mangano: So you know, we're all you know, my son in 531 00:30:18,760 --> 00:30:23,160 Joy Mangano: law was my producer for twenty years at HSN, So 532 00:30:23,720 --> 00:30:26,160 Joy Mangano: you know, now we have our business clean boss and 533 00:30:26,200 --> 00:30:29,719 Joy Mangano: we're all working together. And the people there worked with 534 00:30:29,800 --> 00:30:33,360 Joy Mangano: me in the past, so it's kind of it becomes family. 535 00:30:33,440 --> 00:30:36,040 Joy Mangano: So when you I think, when you love what you 536 00:30:36,120 --> 00:30:40,760 Joy Mangano: do and you have a beautiful business and environment and 537 00:30:40,880 --> 00:30:43,920 Joy Mangano: care about the people that work with you, they stay there, 538 00:30:44,240 --> 00:30:47,520 Joy Mangano: they don't go away. You know, it's a quality of life. 539 00:30:47,600 --> 00:30:48,520 Joy Mangano: That's a beautiful thing. 540 00:30:48,720 --> 00:30:51,720 Emily Tisch Sussman: Well, you were with QBC for so long but ended 541 00:30:51,800 --> 00:30:54,200 Emily Tisch Sussman: up selling to HSN, the direct competitor. 542 00:30:54,560 --> 00:30:56,720 Joy Mangano: Can you give us a little backstory. Yeah, no, it 543 00:30:57,120 --> 00:30:59,640 Joy Mangano: sounds sinister, doesn't it, But it was not at all, 544 00:31:00,240 --> 00:31:02,960 Joy Mangano: not at all. So when I was at QBC at 545 00:31:02,960 --> 00:31:07,200 Joy Mangano: the time, Barry Diller was the CEO, and he had 546 00:31:07,240 --> 00:31:10,160 Joy Mangano: asked me to go out to after the success of 547 00:31:10,240 --> 00:31:14,000 Joy Mangano: Miracle Mop and other products, jewel Kit, Rolliquit, many things there, 548 00:31:14,400 --> 00:31:16,000 Joy Mangano: he had asked me to go out and do a 549 00:31:16,040 --> 00:31:19,120 Joy Mangano: show out in California for him, be a judge. And 550 00:31:19,200 --> 00:31:21,760 Joy Mangano: so I think, Barry, I think the world of Barry 551 00:31:21,760 --> 00:31:25,640 Joy Mangano: Diller is brilliant. And so after a certain amount of time, 552 00:31:25,880 --> 00:31:28,000 Joy Mangano: so I did a lot with him and for him. 553 00:31:28,000 --> 00:31:31,920 Joy Mangano: There he left. He owned what expedia, dot com, Ticketmaster, 554 00:31:32,120 --> 00:31:37,000 Joy Mangano: He bought HSN iac the company. He kept asking me 555 00:31:37,200 --> 00:31:40,400 Joy Mangano: to come to HSN And of course you if you 556 00:31:40,400 --> 00:31:43,480 Joy Mangano: haven't figured out how loyal I am in life, I'm like, no, 557 00:31:43,560 --> 00:31:45,400 Joy Mangano: I can't, I can't. He goes, well, then I'm going 558 00:31:45,440 --> 00:31:48,480 Joy Mangano: to buy your business. And when somebody says that you 559 00:31:48,560 --> 00:31:51,400 Joy Mangano: have to think twice about it, I didn't even think 560 00:31:51,440 --> 00:31:55,400 Joy Mangano: twice because it was such an amazing offer. But the 561 00:31:55,520 --> 00:31:59,000 Joy Mangano: offer was amazing. Not you know, money's one thing, but 562 00:31:59,640 --> 00:32:02,280 Joy Mangano: he was giving me the ability, you know, in our 563 00:32:02,320 --> 00:32:06,720 Joy Mangano: conversations to really expand what I did. And really, you know, 564 00:32:06,760 --> 00:32:11,440 Joy Mangano: I became an executive HSN. I ran their only sourcing division. 565 00:32:11,480 --> 00:32:16,200 Joy Mangano: We sourced products. We actually created product for other brands. 566 00:32:16,360 --> 00:32:20,320 Joy Mangano: So whether it was a chef, we sold more guitars 567 00:32:20,360 --> 00:32:24,520 Joy Mangano: than Gibson and Fender. I was creating guitars for Keith Urban. 568 00:32:24,920 --> 00:32:29,480 Joy Mangano: And with Keith Urban and Serena Williams and Emon, we 569 00:32:29,560 --> 00:32:33,720 Joy Mangano: did all her fashion with her. So I expanded. I 570 00:32:33,760 --> 00:32:36,280 Joy Mangano: was able to do so much more. So it was 571 00:32:36,520 --> 00:32:38,240 Joy Mangano: it was a really good move. And it was nice 572 00:32:38,240 --> 00:32:41,080 Joy Mangano: to get off the plane in sunny Tampa in from 573 00:32:41,120 --> 00:32:47,080 Joy Mangano: New York in January. I must admit that. So that 574 00:32:47,240 --> 00:32:50,520 Joy Mangano: was the time that I was able to grow so 575 00:32:50,840 --> 00:32:55,680 Joy Mangano: much so and I had the liberty to create something 576 00:32:55,760 --> 00:32:59,280 Joy Mangano: like change the cookwear industry or you know many other things. 577 00:32:59,840 --> 00:33:02,400 Joy Mangano: Do you consider that to be like a second big 578 00:33:02,440 --> 00:33:06,920 Joy Mangano: pivot of your life? Yes? Absolutely, absolutely, you know that 579 00:33:07,240 --> 00:33:11,120 Joy Mangano: really changed everything. And then obviously my third big pivot 580 00:33:11,240 --> 00:33:17,280 Joy Mangano: was leaving there when QB ironically enough, after QVC purchased HSN. Right, 581 00:33:17,360 --> 00:33:19,280 Joy Mangano: you go figure this, right, it's like you know, a 582 00:33:19,320 --> 00:33:22,440 Joy Mangano: family drama. But I knew it was time, you know, 583 00:33:22,480 --> 00:33:26,240 Joy Mangano: because in that industry, it's very important that it's exclusive 584 00:33:26,280 --> 00:33:28,960 Joy Mangano: on TV, you know, and they can't get it anywhere else. 585 00:33:29,280 --> 00:33:31,640 Joy Mangano: So for me, there was a whole big vista out 586 00:33:31,680 --> 00:33:34,760 Joy Mangano: there in the retail world, direct to the consumer, and 587 00:33:34,840 --> 00:33:39,320 Joy Mangano: I really wanted to focus in, as I said, on 588 00:33:40,200 --> 00:33:44,240 Joy Mangano: the whole health and wellness aspect of creating great product. 589 00:33:44,960 --> 00:33:49,280 Joy Mangano: And so, you know, so now in lieu of everything, 590 00:33:49,600 --> 00:33:53,120 Joy Mangano: you know, my company is Clean Boss, and I am 591 00:33:53,720 --> 00:33:57,040 Joy Mangano: very much focused on the health and wellness aspects of 592 00:33:57,120 --> 00:33:59,800 Joy Mangano: everybody in life, and I want that to be my 593 00:33:59,840 --> 00:34:03,360 Joy Mangano: life legacy because we're creating a safer choice in your 594 00:34:03,520 --> 00:34:05,160 Joy Mangano: home to clean with. 595 00:34:07,000 --> 00:34:09,920 Speaker 4: If you're keeping up. Joy is on her third pivot. 596 00:34:10,520 --> 00:34:14,160 Emily Tisch Sussman: Inspired by her grandchildren, she wanted to make safer cleaning 597 00:34:14,200 --> 00:34:17,680 Emily Tisch Sussman: products and the opportunity to create Clean Boss came along 598 00:34:17,719 --> 00:34:20,120 Emily Tisch Sussman: when she met none other than Pitbull. 599 00:34:21,200 --> 00:34:26,000 Joy Mangano: So together Armando Christian Perez, Pitbull and I are going 600 00:34:26,040 --> 00:34:29,200 Joy Mangano: to be the face of changing the way the world 601 00:34:29,200 --> 00:34:31,960 Joy Mangano: cleans and its way beyond that, it's you know, laundry 602 00:34:32,000 --> 00:34:35,359 Joy Mangano: detergents that are incredible in the you know, you really 603 00:34:35,360 --> 00:34:37,920 Joy Mangano: don't know about the ingredients of things until you really 604 00:34:37,960 --> 00:34:40,799 Joy Mangano: know about the ingredients of things, right, So that's what 605 00:34:40,960 --> 00:34:44,520 Joy Mangano: I'm passionate about. We both want to leave that legacy 606 00:34:45,080 --> 00:34:48,040 Joy Mangano: so that you don't have to worry. You know, my daughter, 607 00:34:48,160 --> 00:34:51,240 Joy Mangano: I watch her spray the highchair for her two little 608 00:34:51,239 --> 00:34:55,120 Joy Mangano: boys with clean boss. And you know, when that my 609 00:34:55,239 --> 00:34:57,920 Joy Mangano: kids were young, I was using something. I didn't have 610 00:34:57,960 --> 00:35:00,320 Joy Mangano: a choice. I was using you know, whatever with AMMONI 611 00:35:00,360 --> 00:35:03,320 Joy Mangano: in it or whatever. And now you know, I feel 612 00:35:03,320 --> 00:35:06,520 Joy Mangano: like this is such a beautiful thing. And so that's 613 00:35:06,560 --> 00:35:09,719 Joy Mangano: what we're focused on. What was something in your life. 614 00:35:09,719 --> 00:35:11,560 Emily Tisch Sussman: I know there's been a lot, You've done a lot, 615 00:35:11,760 --> 00:35:14,520 Emily Tisch Sussman: but what is something in your life that at the 616 00:35:14,600 --> 00:35:19,359 Emily Tisch Sussman: time you thought was a negative but then now in retrospect, 617 00:35:19,600 --> 00:35:21,520 Emily Tisch Sussman: you see it as having like you couldn't have had 618 00:35:21,560 --> 00:35:23,000 Emily Tisch Sussman: this kind of success without it. 619 00:35:23,600 --> 00:35:28,480 Joy Mangano: So I guess so be pre QVC right. My goal. 620 00:35:28,560 --> 00:35:32,000 Joy Mangano: I was demonstrating affairs and flea markets, and my goal 621 00:35:32,200 --> 00:35:35,120 Joy Mangano: was to get in every kmart because I felt like 622 00:35:35,160 --> 00:35:37,759 Joy Mangano: everybody went to kmart to buy a MOP. So my 623 00:35:37,880 --> 00:35:41,040 Joy Mangano: goal was to get into retail across the country, start 624 00:35:41,040 --> 00:35:46,240 Joy Mangano: there and then get it everywhere. And I tried to call, 625 00:35:46,520 --> 00:35:49,359 Joy Mangano: I talked to a buyer, and nobody, you know, no, no, no, 626 00:35:49,400 --> 00:35:52,600 Joy Mangano: you know, nobody talked to me. I sent letters at 627 00:35:52,600 --> 00:36:00,440 Joy Mangano: the time, letters and finally I got through to a 628 00:36:00,560 --> 00:36:04,279 Joy Mangano: VP there and I talked to him about the mop. 629 00:36:04,320 --> 00:36:06,759 Joy Mangano: I said, let me just come out there and show 630 00:36:06,800 --> 00:36:10,120 Joy Mangano: you this product. And again why he said, yes, I 631 00:36:10,160 --> 00:36:14,600 Joy Mangano: don't know, but flew out there demonstrated the product. And 632 00:36:14,640 --> 00:36:17,680 Joy Mangano: you know, there were major stick goood companies that you 633 00:36:17,719 --> 00:36:20,480 Joy Mangano: know they made not only they made a whole display 634 00:36:20,520 --> 00:36:23,280 Joy Mangano: of things for these stores. Right, I have one miracle 635 00:36:23,320 --> 00:36:26,200 Joy Mangano: mop and a mophead. So I had my meeting with 636 00:36:26,280 --> 00:36:29,279 Joy Mangano: him and he said, all right, He said, why don't 637 00:36:29,360 --> 00:36:32,879 Joy Mangano: you let me see you demonstrate the mop in our 638 00:36:32,920 --> 00:36:35,799 Joy Mangano: flagship store in a couple other places, and let's see 639 00:36:35,800 --> 00:36:37,799 Joy Mangano: what happens. I guess he was being kind, I think, 640 00:36:37,840 --> 00:36:41,280 Joy Mangano: you know. So we did. We went to the flagship 641 00:36:41,440 --> 00:36:46,040 Joy Mangano: Kmart store and I literally was demonstrating and wringing that 642 00:36:46,080 --> 00:36:49,840 Joy Mangano: mop out. My hands were raw, but everybody that stood 643 00:36:49,880 --> 00:36:53,879 Joy Mangano: around and watched it basically bought it. And I'll never 644 00:36:53,920 --> 00:36:56,279 Joy Mangano: forget He came and he was standing back and he 645 00:36:56,400 --> 00:36:58,520 Joy Mangano: was watching this happen because he said, you know, we 646 00:36:58,640 --> 00:37:00,279 Joy Mangano: sell five dollar mops, We're not going to sell a 647 00:37:00,320 --> 00:37:03,480 Joy Mangano: twenty dollars unth So after that, I went to various 648 00:37:03,520 --> 00:37:06,960 Joy Mangano: other stores, you know, to demonstrate, and he saw the sales. 649 00:37:07,400 --> 00:37:09,920 Joy Mangano: So afterwards he said, Okay, this is what I'll do. 650 00:37:10,200 --> 00:37:13,600 Joy Mangano: I will give you every kmart east of the Mississippi 651 00:37:13,800 --> 00:37:18,480 Joy Mangano: and leave this major stick goood company with west of 652 00:37:18,520 --> 00:37:22,160 Joy Mangano: the Mississippi in the country, and whoever brings in the 653 00:37:22,200 --> 00:37:27,200 Joy Mangano: best dollars wins. And I was like, wow, I mean 654 00:37:27,640 --> 00:37:29,960 Joy Mangano: east of the Mississippi. I'm in every k marty that. 655 00:37:30,080 --> 00:37:32,359 Joy Mangano: It was like the biggest thing in my life. And 656 00:37:33,000 --> 00:37:36,200 Joy Mangano: well we won. But then I went on QVC and 657 00:37:36,280 --> 00:37:39,080 Joy Mangano: I couldn't even make enough, you know. It was just 658 00:37:39,120 --> 00:37:43,279 Joy Mangano: like amazing, So and QBC investing in the commercial and 659 00:37:43,320 --> 00:37:45,759 Joy Mangano: everything said you have to come out of retail, so 660 00:37:45,840 --> 00:37:50,960 Joy Mangano: that my whole life then became electronic retailing at the time, right, 661 00:37:51,120 --> 00:37:55,120 Joy Mangano: everything I did was for QVC. Then HSN interesting, but 662 00:37:55,440 --> 00:37:59,279 Joy Mangano: it was perfect because it was instead of standing in 663 00:37:59,280 --> 00:38:03,000 Joy Mangano: front of people and having a group of people, I 664 00:38:03,120 --> 00:38:07,200 Joy Mangano: had millions of people watching every creation that I made. 665 00:38:08,120 --> 00:38:10,279 Emily Tisch Sussman: Yeah, I have to ask the question again that I 666 00:38:10,320 --> 00:38:13,000 Emily Tisch Sussman: asked you at the beginning. The premise of this show 667 00:38:13,120 --> 00:38:16,400 Emily Tisch Sussman: is that we use personal factors in our decision making 668 00:38:16,440 --> 00:38:19,399 Emily Tisch Sussman: when we make professional decisions. How do you think you've 669 00:38:19,440 --> 00:38:19,839 Emily Tisch Sussman: done that. 670 00:38:20,719 --> 00:38:25,239 Joy Mangano: I think more than not. I think about because my 671 00:38:25,440 --> 00:38:29,319 Joy Mangano: family works with me, right, and because I love my 672 00:38:29,480 --> 00:38:36,240 Joy Mangano: family and the consumer. My personal decisions about how everything 673 00:38:36,280 --> 00:38:39,360 Joy Mangano: I do is going to impact them guides what I 674 00:38:39,440 --> 00:38:42,920 Joy Mangano: do in business. So that's really important to me. And 675 00:38:43,000 --> 00:38:45,839 Joy Mangano: I feel like because I've been able to stand in 676 00:38:45,920 --> 00:38:51,200 Joy Mangano: front of it's you know, America and many other places 677 00:38:51,640 --> 00:38:54,880 Joy Mangano: around the world, but you know, primarily here, you know, 678 00:38:55,320 --> 00:38:58,040 Joy Mangano: I think you know, people will come up to me 679 00:38:58,520 --> 00:39:02,399 Joy Mangano: and when they look at products, they see me right 680 00:39:02,440 --> 00:39:06,040 Joy Mangano: because that you know I'm standing there, I'm talking to 681 00:39:06,080 --> 00:39:11,640 Joy Mangano: them directly about that. So for me, everything I do, 682 00:39:12,280 --> 00:39:17,239 Joy Mangano: I know that I'm not invisible. It reflects me to them, 683 00:39:17,920 --> 00:39:22,920 Joy Mangano: and so everything is personal. It's everything I do is personal. 684 00:39:23,000 --> 00:39:26,120 Joy Mangano: It's not a business. It's all kind of it just 685 00:39:26,360 --> 00:39:27,800 Joy Mangano: all intertwined together. 686 00:39:28,719 --> 00:39:31,040 Speaker 4: Thank you so much for coming on. It's been so 687 00:39:31,160 --> 00:39:31,920 Speaker 4: great having you. 688 00:39:32,320 --> 00:39:35,919 Joy Mangano: Oh yes, it's a great conversation. And I will say that, 689 00:39:36,239 --> 00:39:41,400 Joy Mangano: you know, she Pivots is a perfect, perfect name because 690 00:39:41,520 --> 00:39:44,000 Joy Mangano: I as a skier, I always say you have to 691 00:39:44,040 --> 00:39:48,480 Joy Mangano: shift your skis right, so you always have you can't 692 00:39:48,640 --> 00:39:52,960 Joy Mangano: feel like you're in a path, and it's unchangeable. It 693 00:39:53,320 --> 00:39:58,680 Joy Mangano: constantly changes constantly, and you have to be open to that. Yeah, 694 00:39:59,040 --> 00:40:02,640 Joy Mangano: thank you so much, thank you. Yes, we're done. 695 00:40:02,880 --> 00:40:03,799 Speaker 4: We did so. 696 00:40:03,840 --> 00:40:04,479 Speaker 5: That was great. 697 00:40:04,560 --> 00:40:05,360 Speaker 4: That was amazing. 698 00:40:14,080 --> 00:40:17,759 Speaker 3: Joy is still a busybee, from Clean Boss to Joy 699 00:40:17,760 --> 00:40:18,360 Speaker 3: the Musical. 700 00:40:18,440 --> 00:40:19,680 Speaker 4: She doesn't slow down. 701 00:40:20,160 --> 00:40:22,440 Speaker 3: You can keep up with Joy by following her on 702 00:40:22,520 --> 00:40:26,160 Speaker 3: Instagram at Joymongano, and of course, be sure to grab 703 00:40:26,160 --> 00:40:28,879 Speaker 3: your tickets to see Joy on stage this summer. This 704 00:40:28,920 --> 00:40:32,479 Speaker 3: is when you won't want to miss. Visit Joythemusical dot 705 00:40:32,520 --> 00:40:35,000 Speaker 3: com for tickets. Talk to you next week. 706 00:40:36,920 --> 00:40:40,520 Emily Tisch Sussman: Thanks for listening to this episode of she Pivots. I 707 00:40:40,560 --> 00:40:42,920 Emily Tisch Sussman: hope you enjoyed it, and if you did, leave us 708 00:40:42,960 --> 00:40:46,040 Emily Tisch Sussman: a rating and tell your friends about us. To learn 709 00:40:46,080 --> 00:40:49,360 Emily Tisch Sussman: more about our guests, follow us on Instagram at she 710 00:40:49,520 --> 00:40:52,879 Emily Tisch Sussman: pivots the Podcast, or sign up for our newsletter where 711 00:40:52,880 --> 00:40:56,000 Emily Tisch Sussman: you can get exclusive behind the scenes content on our 712 00:40:56,040 --> 00:41:02,880 Emily Tisch Sussman: website at she pivots the Podcast dot com. Special thanks 713 00:41:02,880 --> 00:41:06,759 Emily Tisch Sussman: to the she pivots team, Executive producer Emily eda Velosik, 714 00:41:07,080 --> 00:41:11,680 Emily Tisch Sussman: Associate producer and social media connoisseur Hannah Cousins, Research director 715 00:41:11,760 --> 00:41:16,520 Emily Tisch Sussman: Christine Dickinson, Events and Logistics coordinator Madeline Sonovac, and audio 716 00:41:16,680 --> 00:41:21,000 Emily Tisch Sussman: editor and mixer Nina pollock I endorse Che Pivots