WEBVTT - Summer Tech Roundup: Foldable Phones, AI Music Lawsuit, and EV Innovations 0:00:00.480 --> 0:00:04.480 It's the summer of foldable phones with upcoming reveals from 0:00:04.519 --> 0:00:10.000 both Samsung and Google. Prime Day is back, How not 0:00:10.200 --> 0:00:15.480 to Get Scammed and Xbox comes to the Fire TV Stick. 0:00:16.200 --> 0:00:19.080 Plus your tech questions answered? What's going on on rich 0:00:19.120 --> 0:00:22.639 Demiro And this is Rich on Tech. This is the 0:00:22.720 --> 0:00:24.800 show where I talk about the tech stuff I think 0:00:24.840 --> 0:00:27.640 you should know about. It's also the place where I 0:00:27.760 --> 0:00:31.920 answer your questions about technology. I believe that tech should 0:00:31.920 --> 0:00:36.280 be interesting, useful and fun. Let's open up those phone 0:00:36.320 --> 0:00:40.200 lines at triple eight Rich one oh one. That's eight 0:00:40.400 --> 0:00:44.680 eight eight seven four to two four one zero one. 0:00:45.159 --> 0:00:47.239 Once again the phone number to call if you have 0:00:47.280 --> 0:00:51.400 a question or comment about technology one eight eight eight 0:00:51.640 --> 0:00:56.360 seven four to two four one zero one. Email is 0:00:56.360 --> 0:00:59.120 also an option. Just go to the website rich on 0:00:59.520 --> 0:01:03.760 Tech dot TV. Hit contact. That will make your message. 0:01:04.319 --> 0:01:06.840 Your message will make its way right to my screen 0:01:07.240 --> 0:01:09.400 and I do share those on the show from time 0:01:09.440 --> 0:01:13.600 to time in real time too, guests. This week, I'm 0:01:13.600 --> 0:01:17.440 going to head to VidCon twenty twenty four. This is 0:01:17.480 --> 0:01:21.800 an annual convention that brings together digital content creators, their fans, 0:01:22.200 --> 0:01:26.000 and industry professionals all in one place. I was there 0:01:26.040 --> 0:01:30.040 this week in Anaheim. It was so inspiring and interesting. 0:01:30.480 --> 0:01:32.320 So I'm going to talk to some of the organizers 0:01:32.360 --> 0:01:36.959 and attendees at VidCon twenty twenty four this hour, next hour. 0:01:37.160 --> 0:01:41.479 Chris Mattman. He is the new Chief Data and Artificial 0:01:41.520 --> 0:01:45.039 Intelligence Officer at UCLA. So I thought that was really 0:01:45.080 --> 0:01:49.320 interesting because this is an entirely new job category. We're 0:01:49.360 --> 0:01:51.400 going to talk to him about what that means and 0:01:51.440 --> 0:01:54.040 what it means for you if you're thinking about a 0:01:54.160 --> 0:01:57.720 role like that. And finally, later on in the show, 0:01:57.760 --> 0:02:00.880 Bob Carpenter, President and CEO of g D one Us, 0:02:01.080 --> 0:02:05.920 is going to talk about the fiftieth anniversary of the barcode. Yes, 0:02:06.000 --> 0:02:08.280 that little thing that my kids like to scan at target, 0:02:08.440 --> 0:02:13.600 turning fifty years this week. Now, this week was a 0:02:13.639 --> 0:02:16.160 big week for foldable phones. Well, we don't know that 0:02:16.200 --> 0:02:18.440 to be the case just yet, but we expect it 0:02:18.480 --> 0:02:22.880 to be the case. So a couple of announcements. First off, Samsung. 0:02:23.360 --> 0:02:28.200 Samsung finally unveiled where they will hold their next Unpacked event. 0:02:28.919 --> 0:02:34.000 It will be held on July tenth in Paris, France. Yes, 0:02:34.200 --> 0:02:36.920 I am so excited. It is my first time going 0:02:36.960 --> 0:02:40.080 to Paris, France. I will be there for the unveiling, 0:02:40.120 --> 0:02:45.600 which will happen at three pm Parisian time and six 0:02:45.680 --> 0:02:49.639 am Pacific time nine am Eastern time, and of course 0:02:49.680 --> 0:02:52.520 the event will be live streamed on Samsung dot Com 0:02:52.520 --> 0:02:55.959 probably on YouTube as well. So what are they expected 0:02:56.000 --> 0:02:58.799 to unveil. Well, this is going to focus on their 0:02:58.840 --> 0:03:04.040 Galaxy Z series foldable phones, that is the Galaxy Z 0:03:04.280 --> 0:03:08.680 Fold six and then the Galaxy Z Flip six. Now, 0:03:08.680 --> 0:03:11.520 if you think about those two phones, the fold opens 0:03:11.639 --> 0:03:14.880 up like a book, where the flip opens up like 0:03:15.120 --> 0:03:18.120 almost a I don't know, keyboard, but the mad libs 0:03:18.200 --> 0:03:20.360 how would you describe that? I'm not really sure, but 0:03:20.480 --> 0:03:24.000 you know, one opens vertically, one opens horizontally. Now, last 0:03:24.080 --> 0:03:25.920 year these were some pretty good phones. They made some 0:03:25.960 --> 0:03:29.080 pretty good improvements to them. They made them close flat 0:03:29.160 --> 0:03:33.280 like they folded closed flat, which was really nice. This year, 0:03:33.400 --> 0:03:36.480 we're hoping for some better upgrades, like maybe to the 0:03:36.560 --> 0:03:40.760 cameras and also specifically to the outer screen on that fold. 0:03:41.360 --> 0:03:44.560 It is still way too narrow to be highly usable 0:03:44.880 --> 0:03:49.240 for the average person, so hopefully Samsung made some improvements 0:03:49.240 --> 0:03:51.880 there and made that phone just a little bit more usable. 0:03:52.120 --> 0:03:55.400 They're also going to focus a lot on their Galaxy AI, 0:03:56.400 --> 0:03:59.120 and this is their blend of different things you can 0:03:59.160 --> 0:04:01.640 do on the phone, whether or it's photo editing, whether 0:04:01.680 --> 0:04:06.920 it's translating text messages and summarizing notes, things like that. 0:04:07.280 --> 0:04:10.400 I think it's really interesting because as much as Samsung 0:04:10.520 --> 0:04:13.440 likes to differentiate their phones, they're kind of running into 0:04:13.480 --> 0:04:15.800 an issue with Android at large because so many of 0:04:15.800 --> 0:04:19.280 the features that they're building into their phones eventually become 0:04:19.400 --> 0:04:22.760 a standard Android feature, and so they have to kind 0:04:22.760 --> 0:04:27.360 of make these adjustments later on where Google comes out 0:04:27.400 --> 0:04:30.400 with these features in Android. So a lot of these 0:04:30.440 --> 0:04:33.840 Galaxy AI features are sort of already now being baked 0:04:33.839 --> 0:04:37.839 into the Android phones in general, and so Samsung usually 0:04:37.880 --> 0:04:39.640 does it a little bit differently, puts their own spin 0:04:39.720 --> 0:04:43.760 on it, and sometimes it just becomes a standard Android feature. Now, 0:04:43.800 --> 0:04:47.080 the other thing that they are going to unveil is 0:04:47.120 --> 0:04:51.920 this highly anticipated Galaxy Ring. So this is their smart 0:04:52.000 --> 0:04:55.600 ring that is said to rival the Aura ring, and 0:04:55.680 --> 0:04:57.880 I've worn the Aurora ring. I think it's incredible. I've 0:04:57.880 --> 0:05:00.359 also been wearing a ring from a company called a 0:05:00.440 --> 0:05:03.920 maze Fit and it's really good. These rings, I see 0:05:03.960 --> 0:05:06.840 a lot of potential for them because they're simple, they're easy, 0:05:06.880 --> 0:05:10.000 they're always on your finger. They're very easy to wear 0:05:10.120 --> 0:05:13.120 to sleep, which means you can get really nice sleep 0:05:13.200 --> 0:05:16.440 metrics without a big thing on your wrist. And so 0:05:16.600 --> 0:05:18.920 the Galaxy Ring, of course, will fit into that whole 0:05:18.960 --> 0:05:23.640 ecosystem of the watch and the Samsung phones. And now 0:05:23.680 --> 0:05:25.799 you've got the ring, and so that will be really 0:05:25.880 --> 0:05:29.240 interesting to see what that's all about. I don't expect 0:05:29.279 --> 0:05:30.960 a lot of surprises there. It's probably gonna have a 0:05:31.000 --> 0:05:33.000 lot of AI features, but you know, it's going to 0:05:33.040 --> 0:05:35.320 do the standard stuff, you know, track your heart rate, 0:05:35.440 --> 0:05:38.560 track your oxygen, track your sleeping. And I think that'll 0:05:38.600 --> 0:05:41.000 be a nice growth area for Samsung because you've got 0:05:41.000 --> 0:05:43.640 a lot of Samsung fans out there and this will 0:05:43.640 --> 0:05:48.159 work nicely in that ecosystem. Right now, Samsung doing a 0:05:48.200 --> 0:05:50.839 deal where they will give you fifty dollars pre order 0:05:50.880 --> 0:05:53.720 credit if you give them your email address. They're also 0:05:53.800 --> 0:05:58.360 promising up to fifteen hundred dollars in trade in credit, 0:05:58.440 --> 0:06:00.279 so if you have one of these foldable phone owns, 0:06:00.320 --> 0:06:02.840 you might get a nice trade in that helps them 0:06:02.920 --> 0:06:05.479 pump the numbers, you know, for like the sales and 0:06:05.520 --> 0:06:07.800 pre sales and all that stuff. No obligation, you just 0:06:07.800 --> 0:06:10.840 give them your phone number or your email address rather. Now, 0:06:10.880 --> 0:06:15.560 not to be outdone, Google, just hours after Samsung's big announcement, 0:06:16.120 --> 0:06:18.520 they came out with their own announcement. They said, you 0:06:18.560 --> 0:06:21.120 know what, hold my beer. We're going to have an 0:06:21.160 --> 0:06:27.039 announcement on August thirteenth for our new Pixel devices. And 0:06:27.360 --> 0:06:30.919 let's see if I can find the actual invite that 0:06:31.000 --> 0:06:36.920 I got from Google. Hey, let's see August thirteenth, Mountain View, California. 0:06:37.760 --> 0:06:40.800 This email does not confirm your registration. Please click the 0:06:40.960 --> 0:06:44.240 RSVP button. Hey, Rich, You're invited to an in person 0:06:45.000 --> 0:06:47.880 made by Google event where we'll showcase the best of 0:06:47.960 --> 0:06:53.520 Google AI, Android software and the Pixel portfolio of devices. 0:06:53.560 --> 0:06:56.320 So what does that mean? Kind of a head scratcher, 0:06:56.360 --> 0:07:00.000 because two things going on here. Number One, these devices 0:07:00.080 --> 0:07:03.240 that Google are putting out, or is putting out, I 0:07:03.279 --> 0:07:06.720 should say, they're going right up against the Samsung devices. Now, 0:07:06.720 --> 0:07:09.960 Google and Samsung work very closely these days. But it's 0:07:09.960 --> 0:07:14.000 interesting that they're competing in this foldable space. So we're 0:07:14.000 --> 0:07:18.200 gonna see Pixel devices, including the new Pixel fold I'm 0:07:18.240 --> 0:07:20.840 guessing that none of this is confirmed. Obviously, they just 0:07:20.880 --> 0:07:24.040 said Pixel portfolio. So what does that mean? The rumor 0:07:24.080 --> 0:07:27.080 mill is saying there's gonna be the Pixel nine and 0:07:27.200 --> 0:07:30.160 two sizes of the Pixel nine Pro. Just what I said, 0:07:30.200 --> 0:07:33.040 I said, give me a Pixel nine Pro where I 0:07:33.080 --> 0:07:35.160 don't have to have this big phone I can have 0:07:35.200 --> 0:07:37.480 all the great features but in a smaller size. So 0:07:37.520 --> 0:07:39.880 it sounds like they may be doing that this time around. 0:07:40.360 --> 0:07:44.119 We're also looking at a larger pixel Watch three coming 0:07:44.160 --> 0:07:46.680 in two different sizes, so the standard size they've got 0:07:46.760 --> 0:07:49.840 right now forty one millimeters and also a forty five 0:07:49.880 --> 0:07:52.920 millimeter size, which that'll be nice because the bigger screen 0:07:53.000 --> 0:07:55.720 does give you a lot more benefit. And then maybe 0:07:56.200 --> 0:07:59.400 some new Pixel buds. Now, this is the interesting thing. 0:07:59.760 --> 0:08:03.720 This This event is typically held in October, so usually 0:08:03.760 --> 0:08:09.560 the cadence is Samsung shows off their devices, then Apple 0:08:09.800 --> 0:08:12.800 and then Google. But this year it is now Samsung, 0:08:13.160 --> 0:08:17.000 then Google, and then Apple brings up the rear. Now, 0:08:17.240 --> 0:08:20.560 we are not expecting any foldable phones from Apple, but 0:08:20.640 --> 0:08:22.320 you know, Apple kind of lives in a world of 0:08:22.360 --> 0:08:24.320 their own, so it's not like a lot of people 0:08:24.360 --> 0:08:26.600 are trying to decide between a foldable phone and the 0:08:26.680 --> 0:08:30.680 latest iPhone. But if these things have enough great features, 0:08:31.200 --> 0:08:35.080 maybe Samsung and Google might be able to win some 0:08:35.200 --> 0:08:38.560 of those potential upgraders from Apple who have already seen 0:08:38.600 --> 0:08:41.400 what iOS eighteen is going to bring, and maybe they're saying, eh, 0:08:41.600 --> 0:08:43.679 I'd kind of rather maybe try something a little bit different, 0:08:43.720 --> 0:08:48.480 little new this time around. Emphasis on AI once again, 0:08:48.840 --> 0:08:52.160 both Google and Samsung and Apple, they have all emphasized 0:08:52.200 --> 0:08:54.760 their AI offerings. I have been trying out a lot 0:08:54.760 --> 0:08:58.440 of this stuff, both from Samsung and Google. It's kind 0:08:58.480 --> 0:09:00.840 of all over the place right now because because you know, 0:09:00.840 --> 0:09:03.439 there's a lot of this AI stuff, but it's kind 0:09:03.480 --> 0:09:06.640 of like not necessarily perfectly baked in. And I'm kind 0:09:06.640 --> 0:09:09.080 of curious to see what Apple's going to do because 0:09:09.120 --> 0:09:12.640 there's is much more baked into your device where it's 0:09:12.640 --> 0:09:16.440 accessing your text messages, it's accessing your email, whereas like 0:09:16.520 --> 0:09:19.760 Google's and Samsung's, you know, it's just kind of like 0:09:19.840 --> 0:09:23.360 more for translation, more for summarization, and I do like 0:09:23.440 --> 0:09:26.640 Gemini for getting some up to date answers, but it's 0:09:26.720 --> 0:09:28.800 kind of slow and it's not always like, you know, 0:09:28.840 --> 0:09:31.000 the best out there when it comes to these answers. 0:09:31.000 --> 0:09:33.520 So we're gonna have to see how this all shakes out. 0:09:34.480 --> 0:09:36.800 The other thing that's happening that was announced this week 0:09:36.920 --> 0:09:41.319 is Prime Day from Amazon. So Amazon's tenth annual Prime 0:09:41.400 --> 0:09:45.720 Day that will happen on July sixteenth and seventeenth. Of course, 0:09:45.840 --> 0:09:50.120 as usual, they are promising millions of deals across thirty 0:09:50.120 --> 0:09:53.520 five categories for Prime members. So that's the notable thing here. 0:09:53.520 --> 0:09:55.440 You do have to be a Prime member. Of course. 0:09:55.480 --> 0:10:00.280 They're giving a thirty day trial to Prime available for free. 0:10:00.840 --> 0:10:01.000 Uh. 0:10:01.080 --> 0:10:03.160 Some of the things they're promising up to forty percent 0:10:03.200 --> 0:10:06.960 off Sony wireless headphones, thirty percent off Peloton products. Peloton 0:10:07.040 --> 0:10:09.400 sadly needs the help because you know they're not doing 0:10:09.440 --> 0:10:13.320 so great these days. Forty percent off Amazon Basics and 0:10:13.360 --> 0:10:17.040 Amazon Essentials. And right now you can get three months 0:10:17.040 --> 0:10:21.000 free of Audible and five months free of Prime Music. 0:10:21.200 --> 0:10:25.319 So again, Prime Day happening on July sixteenth and seventeenth. 0:10:25.400 --> 0:10:28.120 Coming up. I'll tell you how to avoid getting scammed 0:10:28.200 --> 0:10:31.200 on Prime Day, all right? The phone number four, the 0:10:31.240 --> 0:10:34.120 show eight eight eight rich one On one eight eight 0:10:34.240 --> 0:10:37.080 eight seven four to two four one zero one, the 0:10:37.120 --> 0:10:40.559 website rich On tech dot TV. We'll get to your 0:10:40.559 --> 0:10:43.240 calls next. You are doing something smart. You are listening 0:10:43.240 --> 0:10:48.160 to rich On Tech. Welcome back to rich on Tech. 0:10:48.320 --> 0:10:53.440 Rich Demiro here hanging out with you, talking technology at 0:10:53.520 --> 0:10:56.360 triple eight rich one O one. That's eight eight eight 0:10:56.520 --> 0:11:00.920 seven four to two four one zero one. Welcome back 0:11:00.920 --> 0:11:03.680 to rich on Tech. Rich DeMuro here hanging out with you, 0:11:03.840 --> 0:11:08.120 talking technology at triple eight Rich one oh one. That's 0:11:08.200 --> 0:11:11.080 eight eight eight seven four to two, four to one 0:11:11.240 --> 0:11:14.120 zero one. If you have a question about technology, give 0:11:14.160 --> 0:11:16.120 me a call. We'll get back to the phone lines 0:11:16.200 --> 0:11:19.760 in just a moment. This week I visited VidCon Anaheim. 0:11:19.960 --> 0:11:24.640 This is an event that brings together creators, their fans, merchandise, 0:11:24.840 --> 0:11:28.280 and brands. It's basically a one stop shop to celebrate 0:11:28.400 --> 0:11:32.280 all things creators and the Internet. First, I spoke with 0:11:32.360 --> 0:11:35.360 Sarah Tortoreadi about how this event brings all these different 0:11:35.400 --> 0:11:38.439 elements together. So what is VidCon all about. 0:11:38.640 --> 0:11:41.640 It is about converging all of the things about digital 0:11:41.640 --> 0:11:44.440 media in one place. We've got the biggest creators, We've 0:11:44.480 --> 0:11:46.920 got all of the fans of those creators. We have 0:11:47.040 --> 0:11:49.079 up and coming creators who are here to learn how 0:11:49.080 --> 0:11:50.280 to be the next big creator. 0:11:50.520 --> 0:11:51.360 And we have the industry. 0:11:51.360 --> 0:11:54.199 Anybody who works in the digital media industry, all of 0:11:54.280 --> 0:11:56.160 them are here in one place, and it really makes 0:11:56.160 --> 0:11:57.400 it a magical experience. 0:11:57.960 --> 0:12:01.560 So what have people come to VidCon for all different things? 0:12:01.640 --> 0:12:01.840 Right? 0:12:01.920 --> 0:12:04.040 The fans come to meet their creators, to see them, 0:12:04.040 --> 0:12:06.480 to hear from them, to meet and mingle with other 0:12:07.559 --> 0:12:11.800 like minded fans of those creators. The creator check is 0:12:11.800 --> 0:12:13.800 for people who are really trying to build their business 0:12:13.800 --> 0:12:16.000 online learn how to be the next big creator and 0:12:16.040 --> 0:12:18.520 the industry here is here to network here from the 0:12:18.559 --> 0:12:22.160 creators to learn about how to really drive their business 0:12:22.200 --> 0:12:26.040 forward with what's happening right now in the digital media 0:12:26.080 --> 0:12:27.840 and creator ecosystem. 0:12:28.120 --> 0:12:30.960 How do you define creator people? 0:12:31.000 --> 0:12:34.840 Anybody who makes content and content that people watch. You 0:12:34.880 --> 0:12:36.920 can be a creator and have five followers, you can 0:12:36.960 --> 0:12:39.880 be a creator and have a million followers. It's really 0:12:39.880 --> 0:12:43.400 about making engaging content and you know, things that people 0:12:43.440 --> 0:12:43.720 want to. 0:12:43.679 --> 0:12:45.400 See and hear about. 0:12:46.240 --> 0:12:48.839 Give me sort of a state of the industry of 0:12:49.400 --> 0:12:52.760 being a creator and what is that like right now? 0:12:53.720 --> 0:12:58.960 It is the celebrity right, Hollywood is no longer just Hollywood. 0:12:58.960 --> 0:13:02.360 It's really like the kids care about people who are 0:13:02.400 --> 0:13:04.920 making content, people who are on YouTube, who are on Instagram, 0:13:04.960 --> 0:13:09.240 who are on TikTok, And that is what is driving 0:13:09.320 --> 0:13:11.480 culture right now, gen z, Gen and Alpha. 0:13:11.760 --> 0:13:14.559 That's what they care about. And a VidCon holds events 0:13:14.559 --> 0:13:17.240 in different cities. Now it started out just in one place. 0:13:17.280 --> 0:13:18.360 Now you're in different cities. 0:13:18.800 --> 0:13:21.760 Why because we think that there's an appetite for what 0:13:21.800 --> 0:13:25.120 we do elsewhere. We have become Mexico in August. This 0:13:25.200 --> 0:13:28.280 is our going into our third year and we also 0:13:28.280 --> 0:13:31.400 are going to our second year in Baltimore. Content creation 0:13:31.880 --> 0:13:35.600 digital content creators are big around the world, and so 0:13:35.679 --> 0:13:37.560 what we do has relevance. 0:13:38.480 --> 0:13:40.640 Is this the biggest one, the biggest event? Yep. 0:13:40.679 --> 0:13:42.400 This is our thirteenth year. So this is our bread 0:13:42.400 --> 0:13:45.040 and butter, which is why it's so big and amazing. 0:13:45.720 --> 0:13:47.440 The other two are up and coming, but you know, 0:13:47.480 --> 0:13:49.920 we have confidence that we can build them moving forward. 0:13:50.280 --> 0:13:52.960 Colin Hickey, also from VidCon, has been with the event 0:13:53.040 --> 0:13:55.840 for a long time. He talks about how it's expanded 0:13:55.920 --> 0:13:56.680 and changed. 0:13:57.200 --> 0:13:59.640 So start in twenty ten by Hank and John Green 0:13:59.760 --> 0:14:03.920 degree brothers who are authors and YouTubers and entrepreneurs and philanthropists. 0:14:04.679 --> 0:14:07.840 And it was started in a high regency in Los Angeles. 0:14:07.840 --> 0:14:09.160 It was about twelve hundred people. 0:14:09.320 --> 0:14:11.840 You know, Hank and John just noticed that YouTube fandom 0:14:11.880 --> 0:14:14.760 and community was really becoming a thing, and they wanted 0:14:14.760 --> 0:14:17.360 to create a convention to kind of celebrate that. And 0:14:17.400 --> 0:14:19.440 so we went from twelve hundred people in la and 0:14:19.480 --> 0:14:22.440 to you know, fifty five thousand people last year in 0:14:22.480 --> 0:14:27.080 Anaheim and we're in We've been to five different countries 0:14:27.160 --> 0:14:29.080 and continents, and yeah, we're all over the place. 0:14:29.600 --> 0:14:32.920 What has changed in the thirteen years that you've been 0:14:34.160 --> 0:14:35.160 hosting vidcom? 0:14:35.360 --> 0:14:37.160 I think, obviously, I think the size of the convention 0:14:37.280 --> 0:14:39.360 is one thing. You know, it was there wasn't these 0:14:39.400 --> 0:14:43.040 giant booths back in twenty ten. But like the fandom 0:14:43.080 --> 0:14:45.760 has grown, the platforms have grown. Back then, it was 0:14:45.880 --> 0:14:50.480 normally just YouTubers and now it's TikTokers and snapchatters and Instagram, 0:14:50.720 --> 0:14:53.320 you know. So I think just online video as a 0:14:53.320 --> 0:14:56.480 whole was matured and grown up, and we're just making 0:14:56.520 --> 0:14:58.400 sure that we're trying to stay consistent with that and 0:14:58.760 --> 0:14:59.880 highlight every year. 0:15:00.760 --> 0:15:02.600 So for the people that want to become the next 0:15:02.640 --> 0:15:04.760 big thing, are you selling a dream or do you 0:15:04.800 --> 0:15:06.400 still think it's really possible. 0:15:06.560 --> 0:15:10.000 I think they're creating stars every day. But we have 0:15:10.640 --> 0:15:12.840 kids who was to come to Viccano and buy a 0:15:12.880 --> 0:15:15.520 community track ticket. Three years later, they might be on 0:15:15.560 --> 0:15:16.880 the side of the building and was one of our 0:15:16.920 --> 0:15:19.760 future creators and have a million fans. So I think 0:15:19.800 --> 0:15:24.800 some of these kids, we're probably creating superstars every day online, and. 0:15:24.680 --> 0:15:26.320 You've been doing this for a long time, So what 0:15:26.360 --> 0:15:27.920 do you like about this? What do you get out 0:15:27.960 --> 0:15:28.560 of it? Every year? 0:15:28.840 --> 0:15:30.360 I just love seeing the fans interact. 0:15:30.440 --> 0:15:31.640 A lot of these kids show up. 0:15:32.160 --> 0:15:34.600 They have liked interests, they like the same creators, they 0:15:34.600 --> 0:15:37.440 meet at Viccon in person, and they become friends for life. 0:15:37.720 --> 0:15:42.120 Alie Rodriguez, an attendee from Coasta Mesa, California, explains to 0:15:42.160 --> 0:15:45.240 me the concept of cosplay. Why'd you come to Viccon? 0:15:46.280 --> 0:15:47.960 I came last year and it was really fun, so 0:15:48.000 --> 0:15:48.960 I decided to come again. 0:15:49.600 --> 0:15:50.520 What do you like about it? 0:15:51.280 --> 0:15:54.360 I get to meet different creators and it also all 0:15:55.120 --> 0:15:57.920 get to waste my money on stuff, and I also 0:15:57.920 --> 0:16:00.680 get to dress up. One of the excuses to cosplay, 0:16:01.480 --> 0:16:02.600 and I really enjoy doing that. 0:16:03.240 --> 0:16:06.280 Explain that to someone who doesn't understand what cosplay is 0:16:06.320 --> 0:16:07.400 and why you would dress up. 0:16:07.680 --> 0:16:11.200 Cosplay is like Halloween is like dressing up as a 0:16:11.280 --> 0:16:17.240 character for Halloween, but you go to different conventions dressed 0:16:17.320 --> 0:16:20.160 up as this as that character, and sometimes you can 0:16:20.200 --> 0:16:23.400 make your own like how you do for a Halloween costume, 0:16:23.800 --> 0:16:25.200 and it's honestly, like really fun. 0:16:25.680 --> 0:16:29.120 Mara Rodriguez is shop running five kids at the event. 0:16:30.200 --> 0:16:32.120 You know what, It's a good outlet for them. It's 0:16:32.760 --> 0:16:35.680 a safe space for them to come and just kind 0:16:35.680 --> 0:16:38.480 of see their creators that they like to watch on 0:16:38.560 --> 0:16:41.720 YouTube or TikTok or whatever. So it's a good way 0:16:41.720 --> 0:16:44.720 for them to do in real life versus just always 0:16:44.920 --> 0:16:49.400 over the video. But it's good, you know, It's it's clean, 0:16:49.720 --> 0:16:53.560 wholesome fun and they just have a glass. It's it's 0:16:53.800 --> 0:16:57.440 kind of crazy and NonStop like for three days, but 0:16:57.880 --> 0:16:58.800 I think it's worth it. 0:16:59.720 --> 0:17:01.960 What do you think about the difference between the celebrities, 0:17:02.560 --> 0:17:05.840 you know, of the previous generation versus today's celebrities, which 0:17:05.880 --> 0:17:07.600 are streamers and YouTubers. 0:17:08.240 --> 0:17:12.280 It's really different because obviously you look at celebrities like 0:17:12.320 --> 0:17:14.400 in my time, where they were just on the big 0:17:14.440 --> 0:17:17.840 screen and you're like, probably not attainable to really get 0:17:17.840 --> 0:17:20.080 to meet one of them. But here you come to 0:17:20.119 --> 0:17:23.040 these conventions and they are celebrity in their own right 0:17:23.640 --> 0:17:26.000 and you get to meet them and they're like super 0:17:26.080 --> 0:17:28.520 cool and chill and just very down to earth that 0:17:28.640 --> 0:17:31.040 it's like cool, you know, So they don't feel like 0:17:31.200 --> 0:17:35.600 celebrity status, but they are just because of the viewers obviously. 0:17:36.040 --> 0:17:39.920 Finally, I spoke with Jordan Matter, a photographer turned YouTuber. 0:17:40.200 --> 0:17:43.919 He now has twenty three million subscribers on YouTube and 0:17:44.000 --> 0:17:46.760 makes a living off the platform. So how did you 0:17:47.280 --> 0:17:48.119 build your channel? 0:17:48.320 --> 0:17:51.560 So I started by doing photography challenges back in the day, 0:17:51.680 --> 0:17:54.080 and so the video is as popular as the person 0:17:54.160 --> 0:17:56.240 I was photographing. So if I was doing Charlie Demilio 0:17:56.240 --> 0:17:57.680 would get a lot of views that kind of thing. 0:17:58.040 --> 0:18:00.480 And then I eventually transition over to working with my 0:18:00.600 --> 0:18:02.600 daughter because I was missing her, so I wanted to 0:18:02.600 --> 0:18:03.840 work with her once in a while, and then that 0:18:03.880 --> 0:18:06.040 became very very popular and we've been doing. 0:18:05.920 --> 0:18:09.520 It ever since. And so why do you come to vidcom. 0:18:09.000 --> 0:18:12.159 Because this is where everybody is to talk about everything 0:18:12.200 --> 0:18:15.160 creator led and I'm interested and fascinating, and I also 0:18:15.200 --> 0:18:16.719 get an opportunity to meet a bunch of people who 0:18:16.720 --> 0:18:17.439 watch our videos. 0:18:18.119 --> 0:18:20.359 How long you've been doing this and are you still learning? 0:18:21.040 --> 0:18:21.720 Seven years? 0:18:21.920 --> 0:18:24.919 And yes, never stops. And so tell me about the 0:18:24.960 --> 0:18:27.240 life of a creator. What does it entail people? It 0:18:27.280 --> 0:18:28.360 looks very easy? 0:18:28.600 --> 0:18:32.359 Is it great question? Because it seems like it's really easy, right, Yeah, 0:18:32.480 --> 0:18:34.680 it is the greatest job you can have. So there's 0:18:34.680 --> 0:18:36.560 no complaint when I say that we work seven days 0:18:36.560 --> 0:18:39.080 a week, and six of the days is to plan 0:18:39.160 --> 0:18:40.840 a video and then one day is to shoot it. 0:18:41.040 --> 0:18:42.600 So we do all of it to plan out that 0:18:42.600 --> 0:18:43.000 one day. 0:18:43.480 --> 0:18:46.400 And what's your tips to aspiring creators? Because kids don't 0:18:46.440 --> 0:18:49.320 want to be an astronaut or a lawyer anymore. They 0:18:49.359 --> 0:18:50.720 want to be a YouTuber. 0:18:51.280 --> 0:18:53.960 Yeah, and it's a great career, but you got to 0:18:54.000 --> 0:18:57.720 do something that is truthful to yourself. So and don't 0:18:57.720 --> 0:19:02.040 copy people, do something original, and be consistent. Be consistent. 0:19:02.320 --> 0:19:04.200 That's the number of things. Don't give up. Just keep 0:19:04.240 --> 0:19:06.560 posting every week, pick a time, pick a day, and 0:19:06.560 --> 0:19:08.919 do it every week and eventually you'll find an audience. 0:19:09.320 --> 0:19:11.639 It's been a while since I attended Vidcom, but it 0:19:11.680 --> 0:19:14.760 was really impressive to see all of these young people 0:19:14.920 --> 0:19:18.080 so infatuated with creators that they can actually meet and 0:19:18.160 --> 0:19:21.720 talk to and really get inspiration from. I also love 0:19:21.760 --> 0:19:24.800 how Hollywood is changing, the idea of celebrity is changing, 0:19:24.880 --> 0:19:27.760 and really the only barrier to entry at this point 0:19:27.800 --> 0:19:30.440 is a smartphone. Next up, Vidcom will be held in 0:19:30.480 --> 0:19:34.560 Mexico in August, then Baltimore in September. And just to 0:19:34.600 --> 0:19:37.040 give you an idea of how big this show has become, 0:19:37.440 --> 0:19:40.919 the brand is now owned by Paramount More. Rich On 0:19:40.960 --> 0:19:47.119 Tech coming your way right after this. Welcome back to 0:19:47.240 --> 0:19:49.639 rich on Tech. Rich Demiro here hanging out with you, 0:19:49.720 --> 0:19:53.040 talking technology at Triple eight Rich one oh one. That's 0:19:53.119 --> 0:19:56.200 eight eighty eight seven four to two, four to one 0:19:56.560 --> 0:20:01.359 zero one. The website for the show rich on Tech 0:20:01.640 --> 0:20:04.800 dot tv. If you want links to anything I mentioned, 0:20:04.880 --> 0:20:07.159 you can hit the light bulb at the top of 0:20:07.240 --> 0:20:09.919 the website. If you want to get in touch with me, 0:20:10.160 --> 0:20:13.120 just hit contact, and many of you do, so thank 0:20:13.200 --> 0:20:14.840 you for that. I do see all the emails. I 0:20:14.880 --> 0:20:17.080 can't get to every single one of them, but I 0:20:17.119 --> 0:20:19.119 do my best. And if you want to sign up 0:20:19.119 --> 0:20:20.959 for the newsletter while you're there, be sure to do that. 0:20:21.000 --> 0:20:25.080 I just sent out my new issue today, which talks 0:20:25.119 --> 0:20:27.840 about a lot of the things that I talked about 0:20:27.880 --> 0:20:30.280 on this show as well. Well you knew this was coming. 0:20:30.320 --> 0:20:35.199 The record labels are suing two AI music generators for 0:20:35.400 --> 0:20:38.560 copyright infringement. In fact, we played the music that we 0:20:38.720 --> 0:20:42.480 created from one of these on the show. So the 0:20:42.760 --> 0:20:48.760 RIAA taking action against Suno and Udio. Basically the RIAA, 0:20:48.880 --> 0:20:52.120 which is made up of all these major record labels, Sony, UMG, 0:20:52.440 --> 0:20:55.679 It's Universal Music Group, and Warner Records, they say, you 0:20:55.720 --> 0:20:58.840 know what, how did you train your AI to generate 0:20:58.960 --> 0:21:02.000 music on the fly? What did you program your AI with? 0:21:02.160 --> 0:21:04.919 What did it learn from? We have a hunch that 0:21:04.960 --> 0:21:09.000 it was our songs from our major artists. In fact, 0:21:09.040 --> 0:21:12.480 we've heard songs that sound just like Michael Jackson's, that 0:21:12.560 --> 0:21:16.600 sound just like Chuck Berry's. So this is going to 0:21:16.680 --> 0:21:18.840 go on and on. Obviously, this is one of the 0:21:18.840 --> 0:21:22.439 biggest questions in AI at this point. Where are you 0:21:22.520 --> 0:21:26.880 getting your training material? Now? Say, some AI systems are 0:21:27.200 --> 0:21:29.840 going kind of like the legal route and they're just 0:21:31.000 --> 0:21:34.320 you know, they're they're licensing things, and others are taking 0:21:34.400 --> 0:21:36.280 more of a fair use route where they're saying, you 0:21:36.320 --> 0:21:38.919 know what, we're just kind of using stuff that we 0:21:38.960 --> 0:21:41.120 see on the open web, just like anyone else would, 0:21:41.440 --> 0:21:44.720 like a human would. And this is kind of a 0:21:44.720 --> 0:21:49.000 gray area, and obviously these legal folks will kind of 0:21:49.119 --> 0:21:51.560 argue all of this stuff. But there are two sides 0:21:51.560 --> 0:21:53.640 to this. I mean, if you think about it, Let's 0:21:53.640 --> 0:21:56.359 say I wrote a book and I read all of 0:21:56.400 --> 0:21:59.480 the classics, you know, all the Moby Dicks of the 0:21:59.480 --> 0:22:02.320 world and all of the different things that people can read, 0:22:02.680 --> 0:22:04.639 and then I came up with my own book. Do 0:22:04.680 --> 0:22:06.760 you think that book would be influenced by the stuff 0:22:06.760 --> 0:22:08.880 that I read as a child or as a teen 0:22:08.960 --> 0:22:13.440 in my influential years. Probably, And that's kind of their 0:22:13.560 --> 0:22:16.520 argument with this AI. They're saying, look, AI is just 0:22:16.560 --> 0:22:18.720 like a human it's like a brain. It's just absorbing 0:22:18.800 --> 0:22:21.199 all the stuff that's around it in the world and 0:22:21.240 --> 0:22:24.560 then it's spitting out its own kind of stuff. But 0:22:24.640 --> 0:22:27.959 these companies that own the materials are saying, not so fast. 0:22:28.520 --> 0:22:30.560 You know, these artists need to be paid because you're 0:22:30.640 --> 0:22:35.280 you're making stuff that's kind of that's based on their art. 0:22:35.760 --> 0:22:38.400 You're writing articles that are based on the New York 0:22:38.400 --> 0:22:41.320 Times and the LA Times and the Wall Street Journal articles. 0:22:41.800 --> 0:22:45.639 You're creating music that's based on musical artists that we've 0:22:45.760 --> 0:22:50.000 paid to create. And so this is definitely the biggest 0:22:50.040 --> 0:22:53.800 issue going on with AI services. Where are they getting 0:22:53.800 --> 0:22:57.320 their training and we will continue to follow this. But yes, 0:22:57.400 --> 0:22:59.959 the record labels, they want their money. They say pay up, 0:23:00.240 --> 0:23:05.880 pay up. Let's go to Jenny and Jerry in Costa Mesa. Jerry, 0:23:05.960 --> 0:23:08.320 you're on with Rich. Hi. 0:23:09.200 --> 0:23:14.760 Well, I've got a problem with my EPs and super 0:23:14.800 --> 0:23:16.520 printer the twenty. 0:23:18.080 --> 0:23:20.199 Well, you know I don't take any printer questions on 0:23:20.240 --> 0:23:23.800 this show. Jerry, you don't, I don't, so, but I'll 0:23:23.800 --> 0:23:28.360 take yours. We'll just hear you out. There's so many, 0:23:28.560 --> 0:23:32.280 I joke, because there are so many printer issues, literally 0:23:32.320 --> 0:23:34.399 every printer. I don't think I've ever met a printer 0:23:34.440 --> 0:23:37.440 that doesn't have an issue. Like even mine has an error. 0:23:37.480 --> 0:23:40.960 It's like the equivalent of the twelve o'clock flashing blinking 0:23:41.080 --> 0:23:44.720 time on the VCR. Everyone's printer has an error. What's yours? Jerry? 0:23:45.320 --> 0:23:49.119 Well, this is you. You have the four colors, and 0:23:49.200 --> 0:23:51.639 you go buy the big things and pill them up 0:23:51.640 --> 0:23:56.399 and they last forever, suppose So, okay, I usually just 0:23:56.600 --> 0:23:59.640 use the black. I don't use the color stuff ever, 0:24:00.520 --> 0:24:03.320 mostly all blacks. Why I got this one, I don't know, 0:24:03.880 --> 0:24:07.960 But anyway, I filled the black all up just fine, 0:24:08.040 --> 0:24:11.040 but the colors were starting to get down. Maybe like 0:24:11.160 --> 0:24:15.000 two thirds of the way down. So I figured, well 0:24:15.040 --> 0:24:18.760 out fill those all up, because there's something in the 0:24:18.800 --> 0:24:22.320 instructions that tell you if they get to a certain point, 0:24:22.800 --> 0:24:25.720 it won't print anymore. Well, about the time that I 0:24:25.840 --> 0:24:29.720 read that, it stopped printing. So I went out bought 0:24:29.760 --> 0:24:32.840 the four color or three other colors, filled those up. 0:24:33.720 --> 0:24:37.120 Now I've got all four of them filled perfectly. Followed 0:24:37.160 --> 0:24:41.480 the directions, followed the resetting all the stuff it won't print? 0:24:42.359 --> 0:24:44.520 What is it saying? Why I won't it print? What's 0:24:44.520 --> 0:24:45.080 it telling you? 0:24:45.920 --> 0:24:53.479 It's just it's just says it won't even turn onto printing. 0:24:54.119 --> 0:24:57.159 Okay, So is there is there a message on it 0:24:57.200 --> 0:24:58.960 at all? Or is there a message on the window? 0:24:59.400 --> 0:25:05.240 No message, just the little sing on the printer, you know, 0:25:05.280 --> 0:25:07.520 a little small thing, and it just is blanked. 0:25:07.960 --> 0:25:11.600 Okay. So have you unplugged this printer and plugged it 0:25:11.640 --> 0:25:11.919 back in? 0:25:12.800 --> 0:25:13.000 Yes? 0:25:13.320 --> 0:25:13.840 Okay? 0:25:13.880 --> 0:25:19.640 And what happens then? Okay, Now when you look at 0:25:19.640 --> 0:25:22.560 your the print heads, are they all seated properly? Have 0:25:22.640 --> 0:25:25.120 you popped the cartridges out and have you popped them 0:25:25.119 --> 0:25:28.480 back in to make sure that they're all seated properly, 0:25:28.480 --> 0:25:30.359 because sometimes if the door is not closed. 0:25:30.880 --> 0:25:31.080 Yeah. 0:25:31.160 --> 0:25:34.000 I followed all the directions for all of that, and 0:25:34.240 --> 0:25:39.480 uh yeah, you know, each time set it back up 0:25:39.520 --> 0:25:41.960 the way you know, the original setup for the thing 0:25:42.280 --> 0:25:45.400 and saying nothing, okay. The other thing only about three 0:25:45.480 --> 0:25:46.359 years old, so. 0:25:46.520 --> 0:25:51.359 You know, yeah, oh yeah, this thing should last for 0:25:51.400 --> 0:25:54.399 a long time. The other thing, it sounds like it 0:25:54.440 --> 0:25:56.679 could be a software issue or something. Is just not 0:25:56.960 --> 0:25:59.359 like when you when you've refilled it. It's just not 0:25:59.480 --> 0:26:02.000 like regis during again, Uh, is there a way to 0:26:02.000 --> 0:26:05.080 do a factory reset on this printer? Can you? Is 0:26:05.119 --> 0:26:07.280 there any what? What was the model number again? 0:26:08.520 --> 0:26:12.840 Let's see it's twenty seven, let me do it. 0:26:13.080 --> 0:26:17.720 Twenty seven sixty, twenty seven twenty yeah, okay, twenty seven, 0:26:17.800 --> 0:26:23.439 twenty seven, fifty seven fifty okay, so let's see if 0:26:23.480 --> 0:26:26.600 they're okay. So, uh, the twenty seven to fifty does 0:26:26.800 --> 0:26:30.119 have a reset button. So I think what you should 0:26:30.119 --> 0:26:35.080 do is basically reset this to factory defaults. And I 0:26:35.119 --> 0:26:38.120 think that that that's probably what's gonna help it. Now, 0:26:38.119 --> 0:26:39.760 this will take it off of your Are you connected 0:26:39.840 --> 0:26:41.040 via Wi Fi on this printer? 0:26:41.760 --> 0:26:41.960 Yeah? 0:26:42.160 --> 0:26:44.359 Huh okay, so it's gonna take it off your Wi 0:26:44.359 --> 0:26:47.520 Fi network and you're gonna have to reset it up 0:26:47.560 --> 0:26:51.520 on that Wi Fi network. But I think I think 0:26:51.560 --> 0:26:54.439 the reset should fix it, because it sounds like if 0:26:54.440 --> 0:26:56.480 you're not getting any message, do you see the printer 0:26:56.560 --> 0:26:58.720 on your computer when you go to print, like is 0:26:58.760 --> 0:27:01.080 it on? Oh it's not even okay, all right, then 0:27:01.119 --> 0:27:03.119 it sounds like it might have gotten disconnected from your 0:27:03.119 --> 0:27:06.280 WiFi network. I think I think the reset of the 0:27:06.440 --> 0:27:09.320 entire printer will will snap this thing back into action. 0:27:09.480 --> 0:27:11.399 I'm not sure what happened in the clean and the 0:27:11.440 --> 0:27:15.399 refilling process, why why it went dormant on you. But 0:27:15.400 --> 0:27:17.359 if you're not seeing it when you go to print 0:27:17.960 --> 0:27:20.439 on your actual computer, like if it's not showing up 0:27:20.440 --> 0:27:23.640 as an option, then this printer has disappeared off your network, 0:27:23.680 --> 0:27:25.240 and so you're not gonna be able to do anything 0:27:25.240 --> 0:27:27.720 with it. So it may not be that it's actually, 0:27:29.520 --> 0:27:31.600 you know, not working. It may be that your computer 0:27:31.720 --> 0:27:33.680 is just not recognizing this printer. So you want to 0:27:33.720 --> 0:27:37.080 make sure find the reset button just you know, Google 0:27:37.600 --> 0:27:42.040 reset button or Factory Reset twenty seven fifty epsyn and 0:27:42.040 --> 0:27:44.320 then once you do that, it will go back to 0:27:44.359 --> 0:27:47.360 the factory settings, which means you're gonna have to set 0:27:47.400 --> 0:27:50.200 this up from scratch using your computer. So run the 0:27:50.240 --> 0:27:53.720 little program on your computer in the settings to find 0:27:53.720 --> 0:27:56.959 this printer on and to set this printer up so 0:27:56.960 --> 0:27:58.880 it should find it on your network and help set 0:27:58.880 --> 0:28:02.879 it up. That should take care of it hopefully. If not, 0:28:03.840 --> 0:28:05.920 you may have to get on the phone with EPSYN 0:28:05.960 --> 0:28:08.560 and do some troubleshooting with their tech support department. But 0:28:08.640 --> 0:28:11.680 that's uh. That's why I don't take printer questions because 0:28:11.680 --> 0:28:14.000 there's just too many variables. There's too many things that 0:28:14.040 --> 0:28:17.199 can go wrong with a printer in this day and age. 0:28:17.240 --> 0:28:19.959 With these printers, they should be very simple. But for 0:28:20.000 --> 0:28:22.840 some reason, like my printer, it gives me an error 0:28:22.880 --> 0:28:25.400 message that it can't connect to the internet when it's 0:28:25.400 --> 0:28:27.840 connected to the internet every single day. It's always been, 0:28:27.880 --> 0:28:30.000 nothing has changed, but it's like, hey, if you don't 0:28:30.000 --> 0:28:32.119 connect to the internet in the next couple of days, 0:28:32.160 --> 0:28:35.320 you're going to lose all your print privileges. Because I'm 0:28:35.320 --> 0:28:38.360 on that fancy program with HP where you pay every 0:28:38.440 --> 0:28:40.880 month for the privilege of printing from the printer that 0:28:40.920 --> 0:28:42.960 you bought at the store. I know, it's a it's 0:28:42.960 --> 0:28:46.360 a great everything's a subscription these days, including my own 0:28:46.400 --> 0:28:49.440 printer eighty to eight rich one on one eight eight 0:28:49.520 --> 0:28:52.680 eight seven four to two four one zero one. Jerry, 0:28:52.680 --> 0:28:56.440 thanks for the call, and please submit on the website 0:28:56.480 --> 0:28:59.240 and update so I know that you're able to print 0:28:59.240 --> 0:29:01.920 one of these days. All right, Coming up, I'll tell 0:29:01.920 --> 0:29:05.480 you how not to be scammed on Prime Day plus 0:29:05.600 --> 0:29:09.640 team viewer had to hack. I'll explain what that means 0:29:09.680 --> 0:29:13.880 for you. This is rich on Tech. Welcome back to 0:29:14.000 --> 0:29:16.440 rich On Tech. Rich Demiro here hanging out with you, 0:29:16.600 --> 0:29:20.960 talking technology at Triple A rich one oh one eight 0:29:21.000 --> 0:29:23.960 eight eight seven four to two, four one zero one. 0:29:24.040 --> 0:29:26.320 Coming up this hour, we're going to talk to Chris Mattman. 0:29:26.800 --> 0:29:31.560 He is the new Chief Data and Artificial Intelligence Officer 0:29:31.720 --> 0:29:34.720 at UCLA. I thought that was an interesting job title, 0:29:34.760 --> 0:29:39.040 one that probably didn't exist a year ago, and so 0:29:39.160 --> 0:29:42.280 we'll we'll hear what that's all about. Prime Day coming 0:29:42.360 --> 0:29:47.000 up here on July sixteenth and seventeenth. Do not get scammed. 0:29:47.440 --> 0:29:52.680 Amazon says suspicious email messages increased from five thousand per 0:29:52.720 --> 0:29:56.240 week to fourteen thousand per week during the last Prime Day, 0:29:57.120 --> 0:29:59.680 and so here's what they say to do. Number One, 0:30:00.040 --> 0:30:02.760 verify your purchases on Amazon if you get one of 0:30:02.760 --> 0:30:05.680 these text messages that says, hey, we're having trouble with 0:30:05.720 --> 0:30:08.880 your delivery. Do not click the link in that message. 0:30:08.920 --> 0:30:11.239 They will hack you, They will steal your information, They 0:30:11.240 --> 0:30:13.720 will try to do all they can to get info 0:30:13.800 --> 0:30:16.760 out of you. Everyone's ordered something on Amazon. Everyone has 0:30:16.800 --> 0:30:20.400 a pending package. Instead, go to your Amazon account or 0:30:20.480 --> 0:30:23.320 use the Amazon Mobile app to confirm that it's really 0:30:23.360 --> 0:30:27.480 a purchase, or if there's any issue, use Amazon's app 0:30:27.520 --> 0:30:29.840 and website. They do not ask for payment over the 0:30:29.880 --> 0:30:32.680 phone or over email. They will never ask for that, 0:30:32.880 --> 0:30:36.440 so it's always through the website. Be wary of any 0:30:36.480 --> 0:30:41.040 false urgency. This is a tactic scammers always use. They 0:30:41.080 --> 0:30:44.120 try to create a sense of urgency. Hey, we've got 0:30:44.120 --> 0:30:46.200 this thing to deliver to you, but we can't deliver it. 0:30:46.240 --> 0:30:48.760 We can't finish it because we need this final payment. 0:30:48.800 --> 0:30:52.560 Don't do it. Don't be pressured into buying a gift card. 0:30:52.640 --> 0:30:54.800 I know it sounds silly, but you know what, I 0:30:54.840 --> 0:30:57.880 don't even buy gift cards for people anymore because there 0:30:57.920 --> 0:31:00.480 are so many scams. My wife just try to use 0:31:00.560 --> 0:31:04.080 a gift card from the Holidays the other day. Didn't work, 0:31:04.440 --> 0:31:07.160 just didn't work, and it was like a two hundred 0:31:07.160 --> 0:31:10.040 dollars gift card. These things they're getting hacked so often. 0:31:10.560 --> 0:31:14.400 People just literally go to stores. They grabbed the gift cards, 0:31:14.440 --> 0:31:16.880 they grabbed the numbers off the back you activate it. 0:31:16.960 --> 0:31:19.840 They drained the funds. I went to Target to this 0:31:19.960 --> 0:31:21.560 was to buy a gift card a couple of months ago, 0:31:21.600 --> 0:31:23.760 and they wouldn't even they didn't even have them anywhere anymore. 0:31:23.800 --> 0:31:29.320 They're only behind the like the service desk, because they 0:31:29.600 --> 0:31:31.400 there's too many issues with it. So the last time 0:31:31.400 --> 0:31:32.600 I had to give one to someone, I said, you 0:31:32.600 --> 0:31:35.080 know what, Actually, Bobo, you were the last one I 0:31:35.120 --> 0:31:38.720 gave a gift card too. Did your just work? Use 0:31:38.760 --> 0:31:41.280 it quick? That's my other advice. Yeah, talk to Brittany 0:31:41.280 --> 0:31:43.000 when I get home. That's That was the last gift 0:31:43.000 --> 0:31:46.360 card I gave to Bobo for his birthday, and I 0:31:46.880 --> 0:31:49.840 had to go behind the counter. And you know, cash 0:31:49.880 --> 0:31:53.520 seems so like, you know, impersonal, like a gift card 0:31:53.560 --> 0:31:55.680 of somewhere where you might use anyway. So the last 0:31:55.680 --> 0:31:58.360 gift card I gave to my my niece and nephew, 0:31:58.400 --> 0:32:00.320 I just didn't. I just gave him cash because the 0:32:00.360 --> 0:32:02.240 gift cards I just didn't want to deal with the scams. 0:32:02.640 --> 0:32:06.360 And finally, you can contact Amazon if there's an issue. 0:32:07.280 --> 0:32:09.920 But here's the thing. Do not call a number that 0:32:10.000 --> 0:32:14.280 you google for Amazon. Go to Amazon's website. At the bottom, 0:32:14.280 --> 0:32:16.400 it says get in touch, chat with us. That's the 0:32:16.400 --> 0:32:18.640 way you should do it, and then check what others 0:32:18.680 --> 0:32:20.720 are saying. If you ever have any sort of scam 0:32:20.720 --> 0:32:23.760 issue where you're wondering if this is a scam, go 0:32:23.840 --> 0:32:27.040 to the Better Business Bureau scam tracker website. This is 0:32:27.080 --> 0:32:31.280 a great website because people are always reporting scams. So 0:32:31.360 --> 0:32:36.280 BBB dot org slash scam tracker and you can type 0:32:36.280 --> 0:32:38.960 in any keyword. So let's say someone gave you a 0:32:39.040 --> 0:32:42.760 job offer through LinkedIn to sell I don't know chihuahuas, 0:32:43.040 --> 0:32:45.560 Why would you do that? I don't know whatever? Or 0:32:45.560 --> 0:32:47.720 you're trying to adopt a I don't know. There's so 0:32:47.840 --> 0:32:50.200 many scams out there. Just search for one of the 0:32:50.280 --> 0:32:54.680 keywords on your BBB scam tracker and you will find 0:32:54.720 --> 0:32:57.920 other people talking about it. Don't sell pets, adopt them. 0:32:57.920 --> 0:33:01.280 Please don't get don't send me the angry. Let's go 0:33:01.400 --> 0:33:04.600 to uh Andrew in Huntington Beach. Andrew, you're on with 0:33:04.720 --> 0:33:06.320 Rich Hey rach. 0:33:06.400 --> 0:33:07.000 How's it going? 0:33:07.400 --> 0:33:09.680 It is going fantastic. What can I help you with? 0:33:12.720 --> 0:33:13.840 Kind I'm on the road right now. 0:33:14.000 --> 0:33:17.160 My iPhone is when I make a telephone call, I 0:33:17.200 --> 0:33:20.480 need to use the speakerphone because the piece by my 0:33:20.560 --> 0:33:21.960 ear is so quiet. 0:33:23.160 --> 0:33:24.200 I mean, I can't use it. 0:33:24.800 --> 0:33:26.360 Are you on speakerphone right now? 0:33:27.800 --> 0:33:28.120 Right now? 0:33:28.160 --> 0:33:29.240 I'm on my car phone? 0:33:29.320 --> 0:33:33.600 Okay, So what so the the ear piece doesn't work, 0:33:33.640 --> 0:33:35.840 it's too it's too soft, and you want to just 0:33:35.880 --> 0:33:39.400 switch to speakerphone. Well, I need to use the speakerphone. 0:33:39.400 --> 0:33:42.600 I've my wife to have a fixed Also, I can't. 0:33:42.320 --> 0:33:47.320 Play in the stereo music anymore. It just doesn't do it. Well. Okay, 0:33:47.360 --> 0:33:49.920 it sounds like it sounds like the ear piece on 0:33:50.000 --> 0:33:52.000 your phone is clogged, and that can happen. It can 0:33:52.040 --> 0:33:55.320 get blocked up. So I would try, and you have 0:33:55.360 --> 0:33:57.520 to be very careful and gentle. But there's kind of 0:33:57.520 --> 0:34:00.640 like a little area up to the top of your 0:34:00.680 --> 0:34:04.840 phone that, you know, depending on the phone model you have, 0:34:06.200 --> 0:34:08.239 you can kind of clean that area out a little bit, 0:34:08.320 --> 0:34:10.919 maybe you know, use a little canned air up there. 0:34:10.960 --> 0:34:13.800 But if you want to use speakerphone all the time, 0:34:13.880 --> 0:34:16.040 if that's the solution, if you can't get this little 0:34:16.080 --> 0:34:18.879 earpiece area cleaned out, and that's what the older phones 0:34:18.880 --> 0:34:20.600 they have, like kind of that speaker grill up there. 0:34:22.160 --> 0:34:26.040 So what I would do is turn on automatic call 0:34:26.200 --> 0:34:29.319 routing to speakerphone. And this is an accessibility feature that's 0:34:29.360 --> 0:34:32.800 on the iPhone, so you can just have it automatically 0:34:32.880 --> 0:34:35.880 answer in speakerphone every time you use it. So you 0:34:35.880 --> 0:34:39.960 can turn that on by going into Settings Accessibility and 0:34:40.040 --> 0:34:41.560 it's kind of weird. I don't know why they call 0:34:41.640 --> 0:34:44.480 it touch. You tap touch, which doesn't make sense because 0:34:44.520 --> 0:34:47.680 it's an audio feature, but whatever. And then there's an 0:34:48.440 --> 0:34:53.120 option called call audio routing and you want to select speakerphone. 0:34:53.200 --> 0:34:55.880 Usually it's set by default to automatic. Again, this is 0:34:55.920 --> 0:34:58.759 an accessibility feature, so every time your phone picks up, 0:34:58.800 --> 0:35:02.360 it will just automatically into that speaker phone. If you 0:35:02.400 --> 0:35:04.520 want to manually do it when you're in a call, 0:35:04.880 --> 0:35:07.279 you just go ahead and tap the sound and it will. 0:35:07.400 --> 0:35:09.520 It will give you all your options, whether it's Bluetooth, 0:35:09.880 --> 0:35:13.319 whether it is the headset piece or or the ear 0:35:13.360 --> 0:35:17.440 piece or the or the speakerphone there. So that is 0:35:17.480 --> 0:35:20.319 the way to do it, but you know, depending on 0:35:20.360 --> 0:35:23.000 your phone, I would I would clear out that little 0:35:23.600 --> 0:35:27.279 little earpiece area. Sounds like it got a little jammed up. 0:35:27.320 --> 0:35:30.680 So that that happens from time to time, especially when 0:35:30.719 --> 0:35:33.120 your phone is getting softer and softer. You're like, what's 0:35:33.120 --> 0:35:35.759 happening here, Like is my hearing going or is my 0:35:35.880 --> 0:35:38.000 phone just clogged up? And the fact that you're telling 0:35:38.040 --> 0:35:40.400 me that you can't hear audio either, like it's not 0:35:40.440 --> 0:35:42.839 in stereo anymore, tells me that it's just firing out 0:35:42.840 --> 0:35:44.719 of the speaker on the bottom of the phone and 0:35:44.760 --> 0:35:46.960 not the speaker on the top of the phone. So, Andrew, 0:35:47.000 --> 0:35:50.719 thanks for the call in Huntington Beach. Today, let's go 0:35:50.800 --> 0:35:53.879 to Ron in West Hollywood. Ron, you're on with Rich. 0:35:54.360 --> 0:35:56.879 They're Rich. You're a good replacement for Leo. I used 0:35:56.920 --> 0:35:58.959 to listen to him all design for years and years 0:35:58.960 --> 0:36:04.279 and years. Anyway, I have a Galaxy Galaxy ten. Uh, 0:36:04.840 --> 0:36:07.560 it's locked. I can't I've tried everything that I don't 0:36:07.600 --> 0:36:13.560 know how it got. My pin doesn't work, and anyway 0:36:14.080 --> 0:36:16.160 I'm trying to I don't want to lose all the data. 0:36:16.360 --> 0:36:19.759 Oh there's all the everything on it. And so yeah, 0:36:19.920 --> 0:36:24.360 everybody could unlock it T Mobile or Samsung or whatever, 0:36:24.440 --> 0:36:26.799 but I get to lose all my data. Yeah, and 0:36:26.840 --> 0:36:29.360 that's not acceptable. So I went out. I bought a 0:36:29.560 --> 0:36:31.960 went out and bought a Pixel eight. I know you 0:36:32.040 --> 0:36:35.399 love them. Yeah, I've had nothing but trouble with it. 0:36:35.400 --> 0:36:37.480 It just doesn't work like the Samsung. You know. 0:36:37.800 --> 0:36:40.480 Well, it's it's different, it's it's sam Yeah. I mean 0:36:40.480 --> 0:36:42.600 there's pros and cons of both. But okay, so you 0:36:42.680 --> 0:36:44.960 got the Pixel eight. You want to transfer your infoover 0:36:45.080 --> 0:36:45.439 or what. 0:36:45.719 --> 0:36:48.359 Well, I would I would happily do that. I can't 0:36:48.400 --> 0:36:51.759 do anything with the phone though, because it's locked. Okay, 0:36:51.760 --> 0:36:54.560 I mean with the Galaxy, the Galaxy ten, which I wanted. 0:36:54.680 --> 0:36:57.880 You know, I would transfer it anywhere. I'd transfer it 0:36:57.880 --> 0:37:02.839 to A twenty four or whatever. But you know, you're 0:37:02.920 --> 0:37:06.320 really sort of sol when you yeah, when you can't 0:37:06.920 --> 0:37:11.000 you can't unlock it. And I've tried everything that I 0:37:11.000 --> 0:37:13.160 can think of. And I've also talked to T Mobile 0:37:13.160 --> 0:37:15.000 and they said, no, we can't do anything with it. 0:37:15.239 --> 0:37:17.680 Will you lose all your data? And I've talked to 0:37:17.719 --> 0:37:21.839 Samsung over in Glendale and they said, no, we can't 0:37:21.880 --> 0:37:25.359 help you. And so it's like, great, that's fantastic. I've 0:37:25.360 --> 0:37:33.279 found one one email one website on the internet. Then 0:37:33.480 --> 0:37:37.520 they said, well give so they want twenty six bucks. 0:37:37.560 --> 0:37:40.560 I don't care about that. It's just I'd like to 0:37:40.760 --> 0:37:43.040 go with someone that's legitimate. 0:37:43.640 --> 0:37:47.520 Yeah, well, I mean, look, we've had this, We've had 0:37:47.520 --> 0:37:51.839 this question before, and it happens often. And like you said, yes, 0:37:52.480 --> 0:37:54.839 if you forget the pin on your phone, you can 0:37:54.920 --> 0:37:58.319 easily load up the bootloader, which is what they were 0:37:58.320 --> 0:38:02.440 talking about and going to recover, and you can format 0:38:02.480 --> 0:38:07.360 this phone and load the software and start fresh. But 0:38:07.600 --> 0:38:10.240 with that pin number, there's really no way to access 0:38:10.280 --> 0:38:13.440 what's on that device. And this is for iPhone or Android. 0:38:14.360 --> 0:38:17.120 It's just it's a safety feature. It's a security feature, 0:38:17.360 --> 0:38:19.839 and it's just the way that these phones are built now. 0:38:19.880 --> 0:38:23.080 There used to be there used to be a Google 0:38:23.320 --> 0:38:28.880 kind of system recovery that when this phone was tied 0:38:28.920 --> 0:38:30.920 to your Google account, it would let you do it. 0:38:30.960 --> 0:38:34.040 But I have not seen that in many, many years, 0:38:34.040 --> 0:38:37.080 and I don't think that this phone would have that feature. 0:38:37.120 --> 0:38:39.920 So you may try to enter the code in a 0:38:39.920 --> 0:38:42.399 couple times wrong until it says, hey, do you want 0:38:42.400 --> 0:38:44.880 to recover your account? If that doesn't show up, this 0:38:45.000 --> 0:38:48.799 phone does not have that feature, so it sounds like 0:38:49.480 --> 0:38:52.040 because this phone is locked, you're not going to be 0:38:52.080 --> 0:38:54.279 able to recover it. And we actually had I remember now, 0:38:54.320 --> 0:38:57.800 I remember the caller. This same thing happened, except the 0:38:57.840 --> 0:39:02.480 caller had thousands of dollars of bitcoin stored on this phone. 0:39:02.560 --> 0:39:04.840 And now I'm remembering. We were going through all the 0:39:04.920 --> 0:39:07.760 motions and it was like hopeless, and I said, look, 0:39:08.239 --> 0:39:10.560 you have to make it your job to figure out 0:39:10.600 --> 0:39:14.239 what your pin code is. Now, Ron, I'm guessing this 0:39:14.360 --> 0:39:17.200 pin is just four digits. You got to think hard 0:39:17.360 --> 0:39:21.759 and long and figure out what was this code. And 0:39:21.800 --> 0:39:24.319 so maybe if you really want this data off of 0:39:24.320 --> 0:39:26.520 the phone, you can just kind of put in one 0:39:26.600 --> 0:39:29.839 code every day until this thing locks you out. And 0:39:29.880 --> 0:39:32.200 the problem is with the lockouts, they get longer and 0:39:32.239 --> 0:39:34.120 longer over time. So the first time it may lock 0:39:34.160 --> 0:39:36.000 you out for a little bit, next time it's going 0:39:36.080 --> 0:39:38.520 to be longer. One more thing you can do. You 0:39:38.520 --> 0:39:41.640 can check for a backup of this phone on your 0:39:41.719 --> 0:39:46.040 Google website. So go to one dot Google dot com 0:39:46.440 --> 0:39:49.200 and you will see it says storage and then backup 0:39:49.239 --> 0:39:51.560 and it will say how many devices on your account 0:39:51.920 --> 0:39:54.480 You can look through and it will say your device backup. 0:39:54.520 --> 0:39:56.640 So right now, I could see I've got four different devices. 0:39:56.640 --> 0:39:59.279 These are different devices I've been testing, and I can 0:39:59.320 --> 0:40:02.319 see my Galaxy S twenty four Ultra. The last time 0:40:02.360 --> 0:40:04.920 it was backed up was fourteen hours ago. I've got 0:40:04.960 --> 0:40:06.839 a pixel on there. The last time it was backed 0:40:06.880 --> 0:40:09.719 up was yesterday, and I've got an older phone that 0:40:09.719 --> 0:40:12.960 says back up incomplete. So you may have a backup 0:40:13.040 --> 0:40:15.480 of some of the basics of this device on your 0:40:15.480 --> 0:40:18.880 Google account. Check it out. Go to one dot Google 0:40:19.280 --> 0:40:25.520 dot com. Uh, I'm sorry, but uh yeah, that's that's 0:40:25.600 --> 0:40:29.239 just what's happening here. Yeah, uh eighty eight rich one 0:40:29.280 --> 0:40:30.759 on one? What was that bubble? Is it O N 0:40:30.840 --> 0:40:32.920 E or the number one? Oh? Sorry, it's O N 0:40:33.000 --> 0:40:36.239 E O N E dot Google dot com. On e 0:40:36.480 --> 0:40:39.440 dot Google dot com. Uh eighty eight rich one O 0:40:39.520 --> 0:40:41.920 one eight eight eight seven four to two four one 0:40:42.040 --> 0:40:44.520 zero one. Please remember the pin number that you set 0:40:44.600 --> 0:40:47.760 up on your phone. Nowadays they ask you for six digits. 0:40:48.160 --> 0:40:50.520 Don't make it something that's easy to guess, but please 0:40:50.560 --> 0:40:53.160 make it something that you can remember. You are listening 0:40:53.239 --> 0:40:57.359 to rich on Tech. Welcome back to rich on Tech. 0:40:57.480 --> 0:41:00.719 Rich DeMuro here hang out with you talking to technology. 0:41:01.920 --> 0:41:04.439 The phone number for the show eight eight eight rich 0:41:04.640 --> 0:41:07.640 one oh one eight eight eight seven four to two 0:41:07.960 --> 0:41:12.440 four one zero one. Well it's happened again. I've been 0:41:12.480 --> 0:41:15.000 texting people with green bubbles, and what do they say? 0:41:16.320 --> 0:41:18.400 Rich What? What? What's changed? 0:41:18.440 --> 0:41:18.520 What? 0:41:18.640 --> 0:41:21.920 Why? The green? I am so sick and tired of 0:41:21.960 --> 0:41:25.800 this divide in America. You think there's a divide in America, 0:41:26.000 --> 0:41:29.120 The green and blue bubble is the real divide in America. 0:41:29.560 --> 0:41:33.359 I'm telling you, these are just regular people that when 0:41:33.400 --> 0:41:36.360 I text them, I'm actually scared to text them because 0:41:36.360 --> 0:41:38.879 I don't know what they're gonna say to me. I mean, 0:41:39.080 --> 0:41:43.879 it's so wild that this is what's happening. So, yes, 0:41:43.960 --> 0:41:47.759 I put my sim into an Android phone. And I 0:41:47.800 --> 0:41:49.400 don't know if you know what I do for a living, 0:41:49.560 --> 0:41:52.719 but I test stuff out. So I'm always trying something new, 0:41:52.800 --> 0:41:54.960 and I'm always trying a new phone and a new feature. 0:41:55.000 --> 0:41:57.480 And yes, once in a while that involves a non iPhone. 0:41:57.840 --> 0:42:00.640 A lot of times it does, and so so it 0:42:00.800 --> 0:42:03.440 just cracks me up. It continues to crack me up 0:42:04.000 --> 0:42:06.359 when people will say something and I'm like, I don't 0:42:06.400 --> 0:42:08.480 know what to say, Like I'm a tech person, like 0:42:09.360 --> 0:42:12.520 you know, and they're like, oh, well, it's just it's wild. Anyway. 0:42:13.200 --> 0:42:15.960 I know people that won't date somebody if they don't 0:42:15.960 --> 0:42:17.440 have an iPhone, I mean an iPhone. 0:42:17.520 --> 0:42:20.920 I mean that is so ridiculous, so ridiculous. So Samsung's 0:42:20.920 --> 0:42:24.000 and iPhones can't mesh. Apparently I don't. I don't get it. Okay, 0:42:24.160 --> 0:42:28.200 but here's the good news. Okay, Coming in September, iPhone 0:42:28.239 --> 0:42:34.240 will finally support something that's called RCS Rich Communications Services. 0:42:34.560 --> 0:42:36.920 What does that mean. It means when you are texting 0:42:37.160 --> 0:42:40.160 from an iPhone to an Android and vice versa, it 0:42:40.239 --> 0:42:42.759 will show you the delivered, it will show you the 0:42:42.800 --> 0:42:45.680 typing indicators. You will be able to send photos and 0:42:45.760 --> 0:42:49.720 videos at full resolution. Hall he loujah was my next question. 0:42:49.880 --> 0:42:52.480 That's what we need, yes, because I hate getting videos 0:42:52.480 --> 0:42:54.359 that looked like it will send over a Nintendo sixty four. 0:42:54.560 --> 0:42:57.000 It's ridiculous. And no, and the person on the iPhone, 0:42:57.040 --> 0:42:59.239 I mean, now people have an awareness, but you don't 0:42:59.239 --> 0:43:01.799 really realize that that's happening. But here's the thing there 0:43:01.960 --> 0:43:04.839 the iPhone and I'm not gonna blame Apple, but yeah, 0:43:04.840 --> 0:43:08.720 I'm gonna blame Apple. I message is a it's literally 0:43:08.760 --> 0:43:13.280 the glue that holds together that three trillion dollar company 0:43:13.320 --> 0:43:16.360 or whatever their what's the what's the market cap? Hold on, 0:43:16.440 --> 0:43:18.880 let's see what's Apple market cap. I do like the 0:43:18.920 --> 0:43:21.600 fact that you can FaceTime anybody, but the iPhone has 0:43:21.640 --> 0:43:24.640 to send the Samsung personal link. Yeah, and you can 0:43:24.680 --> 0:43:30.400 FaceTime like that, where's our wom Yeah, three trillion dollar company. 0:43:30.640 --> 0:43:34.160 I message is the glue that holds together a three 0:43:34.560 --> 0:43:38.239 trillion dollar company. And Apple knows this. Why do you 0:43:38.280 --> 0:43:41.560 think they've been so protective of I Message? Why do 0:43:41.600 --> 0:43:45.120 you think there's not an I message app for Android? Why? 0:43:45.239 --> 0:43:47.239 Because it would make it too easy to use an 0:43:47.239 --> 0:43:50.239 Android phone and still enjoy those conversations and be on 0:43:50.280 --> 0:43:53.640 those group chats with the Apple people. The Apple people 0:43:53.680 --> 0:43:57.120 love their little club. It's a little club. They've got 0:43:57.120 --> 0:43:59.680 their air pods in nowadays it's just one air pod 0:43:59.719 --> 0:44:03.320 in you have you noticed that trend? Oh yeah, yeah, 0:44:03.360 --> 0:44:05.560 one AirPod in the year and they say the battery 0:44:05.560 --> 0:44:07.720 on the other one, so one does they swap it off? Yes, 0:44:07.960 --> 0:44:11.200 my son does that. That is literally I actually asked 0:44:11.200 --> 0:44:13.680 people on my Facebook page like why you know, have 0:44:13.760 --> 0:44:16.080 they noticed this trend? And I got so many comments, 0:44:16.719 --> 0:44:18.719 and one of them was yes, you you have the 0:44:18.719 --> 0:44:21.600 two batteries, so you have the one battery, use that 0:44:21.680 --> 0:44:23.200 and then when that goes dead, you can swap the 0:44:23.200 --> 0:44:24.799 other one. And you know, some people said it's for 0:44:24.800 --> 0:44:27.040 safety reasons, so you could be aware of your surroundings 0:44:27.080 --> 0:44:29.719 with the one year pod. You know, I'm not knocking it, 0:44:29.760 --> 0:44:32.160 but anyway, my point is there's a little club and 0:44:32.200 --> 0:44:35.680 that club is finally going like like, you know, there 0:44:35.680 --> 0:44:37.840 are other people that are outside that door, behind that 0:44:37.920 --> 0:44:40.480 velvet rope, right, they got the androids, and it's like, oh, 0:44:40.560 --> 0:44:42.480 let me in, let me in, let me please please. 0:44:42.920 --> 0:44:45.239 I know him, Yeah, I see him. I see my 0:44:45.280 --> 0:44:48.040 friend there. Let me in. See the one with the 0:44:48.400 --> 0:44:52.520 new iPhone. He's got the iPhone sixteen. Wait what so 0:44:52.760 --> 0:44:57.839 come September, when when iOS eighteen comes out, all these 0:44:57.880 --> 0:45:01.000 issues between the blue and the green bubbles, they will 0:45:01.000 --> 0:45:03.200 be solved. Now, I'm not saying Apple's gonna make it, 0:45:03.320 --> 0:45:05.719 you know, perfect, because they're gonna They're still gonna keep 0:45:05.760 --> 0:45:09.040 a little bit back, right, They're still gonna keep green, 0:45:09.080 --> 0:45:12.680 They're still going to keep the blue. But if you 0:45:12.719 --> 0:45:14.959 do have these things, yeah, it will be a little 0:45:15.000 --> 0:45:18.120 bit better. Okay, enough of my rant team Viewer. This 0:45:18.200 --> 0:45:20.319 is a program that I recommend a lot if you 0:45:20.360 --> 0:45:23.399 want to help someone with their computer remotely. They were 0:45:23.480 --> 0:45:27.359 hacked on June twenty six. But here's the thing. This 0:45:27.560 --> 0:45:31.240 was only their corporate IT environment. This does not affect 0:45:31.239 --> 0:45:34.879 the consumer data or the consumer product. Something that's very 0:45:34.880 --> 0:45:36.799 important to know. So if you see a headline about 0:45:36.840 --> 0:45:38.879 Team Viewer being hacked and you say, oh, wait a second, 0:45:38.920 --> 0:45:41.239 I've that on my computer, is my computer part of 0:45:41.239 --> 0:45:44.480 this hack, which apparently was from a Russian state sponsored 0:45:44.520 --> 0:45:49.000 hacking group. This does not include customer data. Team Viewer 0:45:49.000 --> 0:45:51.920 says they keep a separate architecture, which means their corporate 0:45:51.960 --> 0:45:55.720 IT is separate from their product IT and their product environment. 0:45:56.560 --> 0:46:01.000 Team Viewer has been installed on two point five billion devices. 0:46:01.800 --> 0:46:04.080 And yes, if you need to help someone with their computer, 0:46:04.239 --> 0:46:07.080 this is a remote login software where you can kind 0:46:07.080 --> 0:46:09.080 of see their screen and help them do things. It's 0:46:09.160 --> 0:46:11.720 very handy, but when you give that power to someone, 0:46:12.239 --> 0:46:14.520 you know you have to understand what you're doing. All right, 0:46:14.560 --> 0:46:16.440 Coming up, we're going to talk to Chris Mattman. He 0:46:16.560 --> 0:46:21.200 has the Chief Data and AI Officer at UCLA. You 0:46:21.360 --> 0:46:27.759 are listening to Rich on Tech. Welcome back, to rich 0:46:27.840 --> 0:46:31.120 on Tech. Rich Demiro here hanging out with you, talking technology. 0:46:31.760 --> 0:46:34.319 The phone line eight eight eight rich one oh one 0:46:34.600 --> 0:46:37.759 eight eight eight seven four two four one zero one 0:46:37.800 --> 0:46:41.960 the website rich on Tech dot TV got an email 0:46:41.960 --> 0:46:44.960 from Mark. I was mentioning one dot Google dot com. 0:46:44.960 --> 0:46:48.719 Mark says, hey, Fyi, the number or the spelling of 0:46:48.840 --> 0:46:51.520 the number will bring you to the right website. So 0:46:51.560 --> 0:46:54.719 that's always good when Google figures out stuff like that. 0:46:55.360 --> 0:46:58.080 All right, Joining me now, Chris Mattman. He is the 0:46:58.400 --> 0:47:04.160 new Chief Data and an Artificial Intelligence Officer at UCLA. Chris, 0:47:04.200 --> 0:47:06.600 thanks so much for joining me. Congrats on the new role. 0:47:07.920 --> 0:47:11.560 Welcome to the show, Rich, thanks for having me. Really 0:47:11.560 --> 0:47:12.479 excited to be here. 0:47:13.000 --> 0:47:16.360 So tell me number one. I imagine that the AI 0:47:16.760 --> 0:47:20.520 officer role is kind of new at a lot of companies. 0:47:20.600 --> 0:47:24.200 So I mean, what made you interested in AI? I 0:47:24.239 --> 0:47:27.080 know you have a background in data, but what specifically 0:47:27.080 --> 0:47:28.160 about AI do you like? 0:47:29.920 --> 0:47:33.640 Yeah, Rich, it is new and really around the world, 0:47:33.760 --> 0:47:38.160 the artificial intelligence officer, and you know, basically in the 0:47:38.239 --> 0:47:42.360 United States that role is really being defined and guided 0:47:42.440 --> 0:47:46.360 by an executive order from the Biden administration that really 0:47:46.400 --> 0:47:50.759 focused internally on governments companies and academia to create this 0:47:50.840 --> 0:47:53.640 sort of senior level position to really help kind of 0:47:53.680 --> 0:47:56.920 guide the ethical use of these technologies which you know 0:47:57.040 --> 0:48:01.760 today are changing, already changing our lives, you know, everything 0:48:01.840 --> 0:48:05.080 from uh, you know, intelligent assistance by talking to them, 0:48:05.120 --> 0:48:08.040 I don't want to set off anyone's Amazon devices or 0:48:08.320 --> 0:48:09.080 things like that. 0:48:09.160 --> 0:48:10.680 Oh I've done it before, I believe me. 0:48:12.400 --> 0:48:15.840 Or you know, cars and computer visions, smart vehicles, testless 0:48:15.880 --> 0:48:16.400 things like that. 0:48:16.480 --> 0:48:19.320 I mean, AI is already here, it's changing our lives. 0:48:19.320 --> 0:48:21.719 And so the recognition of this position what interested me 0:48:21.840 --> 0:48:26.000 about it is it's a senior C suite position really 0:48:26.000 --> 0:48:29.480 focused on providing that kind of strategy advisement and helping 0:48:29.840 --> 0:48:31.880 kind of us get into the future, you know, of 0:48:31.880 --> 0:48:33.520 how we use and apply these technologies. 0:48:34.239 --> 0:48:36.080 So what do you see as some of the most 0:48:36.080 --> 0:48:40.120 pressing issues right now that not only universities but large 0:48:40.200 --> 0:48:42.799 organizations companies have to deal with when it comes to AI. 0:48:42.880 --> 0:48:45.879 We sort of talked about one earlier with these uh, 0:48:45.960 --> 0:48:49.120 you know, these record labels suing these AI music makers, 0:48:49.120 --> 0:48:51.200 and we've seen that over and over with the you know, 0:48:51.239 --> 0:48:54.320 the image generators and the text generators. I mean, everyone's 0:48:54.360 --> 0:48:56.600 being sued, right now because they're like, where's this uh, 0:48:56.640 --> 0:48:58.320 where's this training data coming from? 0:48:59.680 --> 0:49:02.399 Yeah, hundred percent, and that's the periphery that they can 0:49:02.480 --> 0:49:05.880 really kind of do legal stuff around right now. Because 0:49:06.160 --> 0:49:08.759 the challenge rich, you know, and to the audience is 0:49:08.800 --> 0:49:12.560 that even the big tech companies don't have sort of 0:49:12.600 --> 0:49:15.440 fundamental understanding of what some of these sort of trillion 0:49:15.560 --> 0:49:20.080 neuron neural networks, these biologically inspired models that are similar 0:49:20.160 --> 0:49:23.040 to our brains and things like that, even they don't 0:49:23.080 --> 0:49:26.080 know exactly what you know, layer a hundred of the 0:49:26.120 --> 0:49:29.600 neural network and neuron you know five million is actually learning. 0:49:30.040 --> 0:49:32.239 And so because of that, there's a big focus on 0:49:32.280 --> 0:49:35.959 how these neural networks, these AI models are trained. That's 0:49:36.040 --> 0:49:39.520 based on source data. Source data has bias in it. 0:49:40.200 --> 0:49:43.520 Famous story, you know, in the early development of smart cars, 0:49:44.200 --> 0:49:49.080 unfortunate unfortunate story is that early smart vehicles didn't stop 0:49:49.160 --> 0:49:52.720 when they saw disabled people and or people of color. 0:49:53.120 --> 0:49:54.920 The big challenge with that is that most of the 0:49:55.000 --> 0:49:57.880 data for training these things was you know, Silicon Valley, 0:49:58.520 --> 0:50:01.560 you know, Caucasian folks, and they just simply didn't have 0:50:02.000 --> 0:50:04.920 the presence of that data in the training. And so, 0:50:05.160 --> 0:50:07.040 you know, the AI models are only as smart as 0:50:07.040 --> 0:50:09.520 the data you train them on. So that's a big focus. 0:50:10.120 --> 0:50:12.799 Bias in the training data. A big focus is on 0:50:12.880 --> 0:50:15.279 the predictions, you know, which is what these models are 0:50:15.320 --> 0:50:18.480 actually telling us, and having the confidence in those predictions, 0:50:18.520 --> 0:50:20.719 not just well it's going to rain tomorrow it doesn't rain, 0:50:20.960 --> 0:50:23.080 but I never told you I was only fifteen percent 0:50:23.160 --> 0:50:24.920 confident in that and things like that. 0:50:25.880 --> 0:50:29.520 Interesting, So what do you you know, since you're in 0:50:29.560 --> 0:50:32.800 this world, you know, people always talk to me. It's 0:50:32.840 --> 0:50:34.600 one of the biggest things, you know, for the casual 0:50:34.719 --> 0:50:37.320 kind of AI conversation is like do you trust AI? 0:50:38.160 --> 0:50:39.560 Do you think it's going to take over the world? 0:50:39.640 --> 0:50:41.719 Do you think it's going to harm us? What are 0:50:41.760 --> 0:50:44.240 your thoughts on all of that? Like this these ethical 0:50:44.320 --> 0:50:46.280 kind of like considerations of AI. 0:50:48.280 --> 0:50:51.120 Yeah, well, I mean, for me, the advice that I 0:50:51.160 --> 0:50:53.440 would have for people, and you know, really the reason 0:50:53.520 --> 0:50:55.120 that I, you know, moved out of my role in 0:50:55.160 --> 0:50:58.000 government after twenty four years. You know, I spent a 0:50:58.040 --> 0:51:00.840 long career at NASA working on these longes and data 0:51:00.840 --> 0:51:03.960 and eventually in AI too, But the big thing that 0:51:04.560 --> 0:51:06.279 you know, reason that I got out of government was 0:51:06.320 --> 0:51:08.200 really just to spend the rest of you know, my 0:51:08.320 --> 0:51:11.160 remaining years focused on this because I really believe it's 0:51:11.160 --> 0:51:14.000 going to fundamentally change our lives, and in particular, you know, 0:51:14.120 --> 0:51:16.800 it's going to in the next twenty four to thirty 0:51:16.800 --> 0:51:20.800 six months up and existing jobs in particular areas. 0:51:20.840 --> 0:51:21.000 You know. 0:51:21.080 --> 0:51:23.799 One quick thing you might you know have heard about 0:51:23.880 --> 0:51:27.160 is there's actually a Senate bill in the California Senate 0:51:27.239 --> 0:51:30.920 on the floor, you know, that is focused on customer 0:51:30.960 --> 0:51:35.320 call center Senate Bill number twelve twenty that's being debated 0:51:35.400 --> 0:51:38.120 right now and presented, and that's all about the use 0:51:38.160 --> 0:51:40.560 of AI and call centers. And you know, that's a 0:51:40.640 --> 0:51:44.560 really interesting area because you know, in twenty eighteen, Google 0:51:44.640 --> 0:51:48.600 demonstrated a technology that could effectively call up a nail 0:51:48.640 --> 0:51:52.960 shop make your appointment for you, you know, basically decide, 0:51:53.600 --> 0:51:55.640 oh it's not the right nail shop, we need to 0:51:55.680 --> 0:51:57.640 go to another one. You know, things like that, update 0:51:57.680 --> 0:52:01.400 your calendar, all through voice technology, all through AI and 0:52:01.440 --> 0:52:04.680 things like that. So customer call center jobs within the 0:52:04.719 --> 0:52:07.560 next twenty four to thirty six months definitely will be disrupted. 0:52:07.800 --> 0:52:10.680 You might have heard in the Midwest of trucking jobs, 0:52:10.719 --> 0:52:13.720 you know, a million truckers by some estimates could potentially 0:52:13.800 --> 0:52:16.600 be displaced if Tesla is successful in building these sort 0:52:16.600 --> 0:52:20.160 of autonomous trucks, you know, like the Tesla vehicles. And so, 0:52:20.480 --> 0:52:22.320 you know, the message that I have for people is 0:52:22.360 --> 0:52:25.399 the answer isn't really telling these these people, hey, well 0:52:25.480 --> 0:52:26.799 learn to code, you know. 0:52:26.840 --> 0:52:27.319 I hate that. 0:52:27.520 --> 0:52:29.799 I think that that's wrong. I think we need programs 0:52:29.840 --> 0:52:32.959 for a job of skilling, for extracting the subject matter 0:52:33.000 --> 0:52:36.600 expert knowledge from these folks whose jobs may be you know, 0:52:36.680 --> 0:52:39.919 not directly displaced, but you know, altered in the next 0:52:39.960 --> 0:52:40.480 few years. 0:52:41.320 --> 0:52:41.640 Wow. 0:52:41.760 --> 0:52:45.040 Yeah, that was Google Duplex the I remember that when 0:52:45.040 --> 0:52:49.040 they demoed it on stage and at Google Io and 0:52:49.120 --> 0:52:51.640 it was wild. I mean, that video went viral because 0:52:51.640 --> 0:52:54.280 it was just so wild to hear a Google voice 0:52:54.440 --> 0:52:58.080 call a restaurant or whatever it was is hair salon 0:52:58.160 --> 0:53:01.280 to like make an appointment for you and uh yeah. 0:53:01.320 --> 0:53:03.400 So and that was before you know, AI was kind 0:53:03.440 --> 0:53:06.640 of a big daily talker, you know. That was that 0:53:06.719 --> 0:53:09.759 was in early days of this stuff. Okay, so the 0:53:09.920 --> 0:53:12.920 jobs now here. I tweeted this the other day. I said, basically, 0:53:12.960 --> 0:53:15.160 if a company could replace you with AI, they would, 0:53:15.600 --> 0:53:16.760 do you believe that to be true? 0:53:18.480 --> 0:53:22.200 I mean, my perspective on it is whether they would 0:53:22.320 --> 0:53:25.200 or not isn't exactly the issue in the sense of 0:53:25.239 --> 0:53:27.600 that they can't directly for all jobs right now. So 0:53:27.640 --> 0:53:30.239 that's you know the one now, yeah, right now. And 0:53:30.680 --> 0:53:33.040 so that's that's the one kind of thing I want 0:53:33.080 --> 0:53:35.799 to tell people. You know, It's like tomorrow, you know, 0:53:35.840 --> 0:53:38.280 people are like, well, you know, we have the capability 0:53:38.320 --> 0:53:40.359 of the terminator now, you know, are we suddenly going 0:53:40.400 --> 0:53:42.279 to start fighting wars, you know, with the you know, 0:53:42.320 --> 0:53:44.880 the AI based you know, nuclear weapons and all these things. 0:53:44.880 --> 0:53:46.200 And the reality is. 0:53:46.160 --> 0:53:49.880 Like humans control the business processes that still exist, and 0:53:49.920 --> 0:53:53.360 the ways that we use AI today are are basically 0:53:53.360 --> 0:53:56.319 dictated by them. Now, yeah, Like it's interesting that you 0:53:56.400 --> 0:53:59.759 said today. You know, in the future, I certainly could 0:53:59.760 --> 0:54:02.800 see companies like looking at headcount and saying, well instead 0:54:02.800 --> 0:54:05.359 of needing you know. I mean that was the heart 0:54:05.400 --> 0:54:07.839 of the WGA, the writer strike. You know, I helped 0:54:07.880 --> 0:54:10.600 to do some legal advisement on the Amendment twenty five 0:54:10.640 --> 0:54:12.680 for that, but it was all about the side. I mean, 0:54:12.680 --> 0:54:16.319 one of the key things was the size of writing teams. Right, So, 0:54:16.360 --> 0:54:18.799 I mean, do I think a studio would you know, 0:54:19.120 --> 0:54:21.440 like to not have seven people maybe they would like 0:54:21.480 --> 0:54:23.480 to have three and some intelligent assistance. 0:54:23.800 --> 0:54:24.000 Yeah. 0:54:24.000 --> 0:54:25.600 I mean, obviously these. 0:54:25.400 --> 0:54:28.960 Companies are bottom line driven for profit companies, and you know, 0:54:29.239 --> 0:54:32.920 they're always focused on rationalization and headcount and things like that. 0:54:32.920 --> 0:54:35.920 That said, you know, can AI do everything that we do? 0:54:36.040 --> 0:54:37.759 You know, the big difference is that a lot of 0:54:37.760 --> 0:54:41.600 the AIS that people think are AI today, like chat, 0:54:41.640 --> 0:54:44.080 GPT and things like that, they're missing elements that we 0:54:44.160 --> 0:54:45.560 call actuation. 0:54:45.480 --> 0:54:46.960 In other words, like they can think. 0:54:47.040 --> 0:54:49.279 I mean they can you know, it seems like they're thinking, 0:54:49.320 --> 0:54:51.640 they can respond, they can take prompts and whatever, but 0:54:51.680 --> 0:54:55.440 they're not like plugged into you know, a Terminator robot 0:54:55.520 --> 0:54:57.920 or a Boston Dynamics robot dog and things like that. 0:54:58.040 --> 0:54:59.719 Now people are looking at that. 0:55:00.000 --> 0:55:04.359 I always caution I always caution people that's not as 0:55:04.400 --> 0:55:06.839 far away as you think. But yeah, you know, all 0:55:06.880 --> 0:55:09.440 of this is and and so to your point, you know, 0:55:09.520 --> 0:55:11.440 to your original question rich that you asked me, you know, 0:55:11.480 --> 0:55:14.239 why did I basically you know, take this job on. 0:55:14.280 --> 0:55:16.080 Why did I leave these to me? 0:55:16.200 --> 0:55:19.320 These are the fundamental decisions, These are the fundamental things 0:55:19.360 --> 0:55:21.400 for the next fifteen to twenty years that aren't just 0:55:21.480 --> 0:55:23.439 going to guide a portion of our lives and guide 0:55:23.440 --> 0:55:24.160 all of our lives. 0:55:24.440 --> 0:55:27.480 Yeah, I totally believe that, and it reminds me. You know, 0:55:27.480 --> 0:55:30.279 I've been covering tech for a long time and specifically gadgets, 0:55:30.800 --> 0:55:33.080 and you know, we've had gadgets for a long time 0:55:33.080 --> 0:55:35.960 that are kind of like programmed to do something right. 0:55:36.080 --> 0:55:37.760 They you know, like, let's say you have a little 0:55:38.239 --> 0:55:40.360 toy truck that's you know, an RF truck or you know, 0:55:40.480 --> 0:55:42.719 radio frequency whatever. It like moves around, it does this, 0:55:42.760 --> 0:55:45.239 but like once you layer AI onto that and it 0:55:45.280 --> 0:55:48.400 can actually think and do stuff a little bit more autonomously, 0:55:48.800 --> 0:55:51.080 that's where it gets interesting. And yeah, it's just a 0:55:51.120 --> 0:55:53.920 matter of time before we build these things into robots 0:55:53.920 --> 0:55:56.719 and cars and all this stuff. And it really is 0:55:56.760 --> 0:55:59.520 fascinating just how much this is going to change in 0:55:59.520 --> 0:56:02.200 the next year or too. Any closing thoughts we got 0:56:02.200 --> 0:56:04.959 to run, But any closing thoughts, any any tools people 0:56:05.000 --> 0:56:07.719 should check out, or any resources you find interesting that 0:56:08.160 --> 0:56:08.880 might be helpful. 0:56:09.960 --> 0:56:12.360 Yeah, I mean thanks. And as a parent, you know, 0:56:12.400 --> 0:56:13.640 I'll say I got three kids. 0:56:14.040 --> 0:56:16.120 Certainly as parents, you know, there's a lot of thought 0:56:16.239 --> 0:56:18.600 right now about, oh, whether you should let your child 0:56:18.800 --> 0:56:21.960 use these things in school. My advice use them, use 0:56:22.000 --> 0:56:24.399 them because otherwise you're sort of sticking your hand head 0:56:24.400 --> 0:56:26.160 in the sand and you're going to be sort of 0:56:26.280 --> 0:56:29.279 left behind. Now should your kid write their papers using 0:56:29.280 --> 0:56:30.879 all of these things? You know, the things I tell 0:56:30.920 --> 0:56:35.000 my children are, hey, use this for creative idea, thinking, ideation, 0:56:35.200 --> 0:56:36.600 or whatever. But at the end of the day, make 0:56:36.640 --> 0:56:38.879 sure sort of the thoughts and the control are your own. 0:56:39.080 --> 0:56:41.399 And for what it's worth, that extends to life. Rich 0:56:41.680 --> 0:56:43.200 you know, is the reason that we don't have the 0:56:43.280 --> 0:56:46.759 terminators yet is because we're still in control now, you know, 0:56:46.960 --> 0:56:48.959 fast forward five or ten years. I hope that's still 0:56:49.000 --> 0:56:50.920 the case, but you know that's the case today, and 0:56:50.960 --> 0:56:52.040 that's the case for parents. 0:56:52.120 --> 0:56:53.799 So let your kids use it and try it. 0:56:54.320 --> 0:56:57.080 Absolutely. I know my kids are. Chris Mattman, thanks so 0:56:57.200 --> 0:57:00.640 much for joining me today the website. Matt Man A T. T. 0:57:00.880 --> 0:57:03.759 M A N. N. Dot Ai. Good luck with the 0:57:03.760 --> 0:57:04.240 new job. 0:57:05.200 --> 0:57:06.640 Thanks so much for having me on, Rick, You really 0:57:06.640 --> 0:57:07.200 appreciate you. 0:57:07.680 --> 0:57:09.839 All right eighty eight rich one on one eight eight 0:57:09.840 --> 0:57:12.520 eight seven four to two four one zero one. Coming up, 0:57:12.560 --> 0:57:15.200 I'll tell you how Xbox is coming to the Amazon 0:57:15.400 --> 0:57:18.720 fireTV stick and who has the best five g in America. 0:57:18.760 --> 0:57:23.000 The answer coming up. Welcome back to rich on Tech. 0:57:23.120 --> 0:57:27.800 Rich DeMuro here hanging out with you, Talking Technology. The 0:57:27.880 --> 0:57:32.440 website for the show Richontech dot tv. There you can 0:57:32.480 --> 0:57:35.560 sign up for our newsletter. You can see my TV segments. 0:57:35.680 --> 0:57:39.160 You can read my newsletter and follow me on social media. 0:57:39.320 --> 0:57:41.040 I am at rich on Tech. 0:57:42.240 --> 0:57:42.360 Uh. 0:57:42.840 --> 0:57:47.920 Xbox is coming to Amazon Fire TV. How cool is this? 0:57:48.000 --> 0:57:51.920 You'll be able to play Xbox games on fireTV sticks 0:57:51.920 --> 0:57:55.560 without a console. This will open up gaming to a 0:57:55.720 --> 0:58:00.000 lot more people. Now, you do need a couple of things. 0:58:00.120 --> 0:58:03.480 You need a Fire TV stick four K Max or 0:58:03.640 --> 0:58:06.240 just the standard Fire TV stick four K. Both of 0:58:06.240 --> 0:58:09.760 those are anywhere between fifty and sixty bucks and Prime 0:58:09.840 --> 0:58:14.360 days coming up, which means those will be discounted. So again, 0:58:14.440 --> 0:58:18.840 my advice right now, don't buy anything on Amazon that 0:58:18.920 --> 0:58:20.720 you need, like something you have like your eye on, 0:58:20.840 --> 0:58:22.959 Like yeah, if you need like soap or something, sure, 0:58:23.040 --> 0:58:25.280 But if you have like your eye on something like 0:58:25.320 --> 0:58:27.880 a new pair of sneakers, like a fire TV stick, like, 0:58:27.960 --> 0:58:31.520 don't buy it right now. Ring doorbell. All this stuff 0:58:31.560 --> 0:58:35.480 gets discounted, especially Amazon branded stuff kindles. Add it to 0:58:35.480 --> 0:58:39.640 your shopping cart. And then on Prime Day July sixteenth 0:58:39.640 --> 0:58:42.160 and seventeenth, look at your shopping car and it will 0:58:42.160 --> 0:58:44.840 have like a little each item that's on sale will 0:58:44.840 --> 0:58:46.960 have a kind of like a badge that will say 0:58:47.200 --> 0:58:49.960 price drop or Prime Day Savings or something like that. 0:58:50.080 --> 0:58:52.680 So that's the way I do it. So if you 0:58:52.720 --> 0:58:55.720 want to get this Xbox Cloud Gaming again, you need 0:58:55.720 --> 0:58:59.280 the Fire TV stick. You need a Bluetooth enabled wireless controller. 0:58:59.400 --> 0:59:01.240 You can use an x Xbox controller, you coul use 0:59:01.240 --> 0:59:05.280 a PlayStation controller. You also need an Xbox Game Pass 0:59:05.400 --> 0:59:08.760 Ultimate membership that's seventeen bucks a month that will give 0:59:08.760 --> 0:59:11.600 you access to hundreds of games, including some of the 0:59:11.600 --> 0:59:14.840 newer titles like Starfield for as a Horizon five. You 0:59:14.840 --> 0:59:17.760 can play Fortnite completely free. So if you just want 0:59:17.760 --> 0:59:20.120 to play Fortnite, you don't need a membership, so you 0:59:20.200 --> 0:59:23.920 just need the stick and the Bluetooth controller. Pretty cool. 0:59:24.200 --> 0:59:26.400 So this is coming from the cloud, So this means 0:59:26.400 --> 0:59:30.080 that they're actually going to stream the games to your device, 0:59:30.880 --> 0:59:34.960 which is kind of like the holy Grail of game playing, 0:59:35.040 --> 0:59:37.360 you know, because you don't need a console, which means 0:59:37.360 --> 0:59:39.640 it opens it up to a lot more people. But 0:59:39.680 --> 0:59:42.160 the latency is an issue, and of course the quality 0:59:42.280 --> 0:59:45.440 of the stream is always an issue. So it's gotten 0:59:45.480 --> 0:59:47.760 better over the years, and clearly it's gotten to a 0:59:47.760 --> 0:59:52.240 point where Xbox and Microsoft and Amazon feel like they 0:59:52.280 --> 0:59:55.280 can offer this, but this is it's also on the 0:59:55.280 --> 0:59:57.840 flip side. You don't need a console, so they don't 0:59:57.880 --> 1:00:00.440 need to you know, people don't spend money on that hardware. 1:00:02.240 --> 1:00:05.560 Let's go to Lisa in Hollywood. Lisa, you're on with Rich. 1:00:07.600 --> 1:00:12.160 Hi. This is Lisa. I'm an empty nester mom with 1:00:12.200 --> 1:00:16.280 a twenty two year old son who still has a subscription, 1:00:16.960 --> 1:00:22.320 an Xbox subscription on our family Microsoft account. How do 1:00:22.480 --> 1:00:28.480 I support him or transfer him his information onto his 1:00:28.680 --> 1:00:33.120 own account so that he doesn't lose his data? 1:00:33.520 --> 1:00:39.680 Friends and history should be pretty straightforward. So he's part 1:00:39.720 --> 1:00:43.720 of the family group. Yeah, okay, so did you add 1:00:43.760 --> 1:00:45.440 did are you in charge of the family group? 1:00:46.120 --> 1:00:47.000 I am okay. 1:00:47.160 --> 1:00:49.960 So you should be able to go into family dot 1:00:50.080 --> 1:00:54.840 Microsoft dot com and sign in and find him on there, 1:00:54.920 --> 1:00:59.160 and there should be a way to remove him from 1:00:59.200 --> 1:01:02.560 that group, so you know, he can he can do 1:01:02.600 --> 1:01:05.720 it himself by going to family dot Microsoft dot com 1:01:05.720 --> 1:01:09.320 and signing in and then saying leave family groups. You 1:01:09.360 --> 1:01:13.640 can he can do that, or the organizer can remove 1:01:13.680 --> 1:01:14.480 the family member. 1:01:14.960 --> 1:01:18.960 So I was told that that the then he would 1:01:19.000 --> 1:01:22.000 lose all of that data and history. 1:01:23.400 --> 1:01:26.200 Well, he's going to lose access to the subscription if 1:01:26.240 --> 1:01:34.320 it's under your account, for sure, But. 1:01:31.400 --> 1:01:33.680 How do we do it so that he doesn't lose context, 1:01:33.800 --> 1:01:36.640 He doesn't lose all his friends and context from the 1:01:37.320 --> 1:01:38.080 past decade. 1:01:38.120 --> 1:01:39.680 I don't think he's going to lose that because it's 1:01:39.720 --> 1:01:42.280 under his account. So unless he's I mean, if he's 1:01:42.320 --> 1:01:45.560 signed in, if he has his own Microsoft account where 1:01:45.560 --> 1:01:48.840 he has friended people on that account. Okay, whether he's 1:01:48.920 --> 1:01:51.720 in your Family Plan or not, it doesn't affect that 1:01:51.920 --> 1:01:52.720 aspect of it. 1:01:53.720 --> 1:01:56.720 Now, see Okay, so he can just so I don't 1:01:56.760 --> 1:02:00.240 need to close down my account and then some how 1:02:00.280 --> 1:02:05.360 transfer all of that on his subscription to his account. 1:02:05.640 --> 1:02:07.040 He can just move it himself. 1:02:07.120 --> 1:02:10.160 Well, the subscription, the subscription is going to be separate. 1:02:10.200 --> 1:02:13.160 So if the subscriptions under your name, he's not going 1:02:13.240 --> 1:02:15.760 to have that subscription when he leaves the Family Plan 1:02:16.040 --> 1:02:18.480 or the Family Great. So he would have to sign 1:02:18.560 --> 1:02:22.680 up for that subscription on his own. But his contacts, 1:02:22.680 --> 1:02:25.880 you know, his Xbox gamer pals all that stuff should 1:02:25.880 --> 1:02:29.600 remain connected to his user name and user ID because 1:02:29.600 --> 1:02:32.200 that's his own. So whether it's in the Family Plan 1:02:32.360 --> 1:02:35.640 or not, as long as he has his user account, 1:02:35.720 --> 1:02:38.880 everything should be linked to him. Now, like I said, 1:02:38.920 --> 1:02:41.640 if he's playing games or under the family plan, you know, 1:02:41.680 --> 1:02:44.080 if you're paying eighteen dollars a month for the Xbox 1:02:44.080 --> 1:02:47.000 membership or whatever it is under your family plan, he 1:02:47.080 --> 1:02:49.960 will have to do that on his own, but his 1:02:50.000 --> 1:02:52.320 account should be his account. I mean, the way these 1:02:52.320 --> 1:02:54.320 things are set up is that you know, Microsoft wants 1:02:54.360 --> 1:02:55.600 you to set one up as soon as you can 1:02:55.680 --> 1:02:59.480 for your kid on your lamp and okay, sounds like 1:02:59.480 --> 1:03:00.720 you're close to where you need to go. 1:03:01.720 --> 1:03:04.960 Yeah, no, no, this is really great. I really I 1:03:05.000 --> 1:03:05.800 could use your help. 1:03:05.880 --> 1:03:06.200 Thank you. 1:03:06.440 --> 1:03:09.720 Yeah. So, I mean, look, the thing is obviously I 1:03:09.760 --> 1:03:12.440 would verify this on the Microsoft website. But to me, 1:03:12.920 --> 1:03:15.640 an account is an account, So whether they're coming or 1:03:15.640 --> 1:03:19.160 going into the Family Plan, that person still has their account. 1:03:19.200 --> 1:03:22.320 So unless all of his friends are under your username, 1:03:22.920 --> 1:03:26.400 they would be under his name. So again family dot 1:03:26.480 --> 1:03:30.680 Microsoft dot com. That's typically where to go to remove someone, 1:03:30.960 --> 1:03:33.640 whether you're doing it yourself or if you're the family 1:03:33.640 --> 1:03:36.919 member so that's the same website, whether you're removing them 1:03:37.040 --> 1:03:40.360 or whether they are removing themselves. So I would say 1:03:40.360 --> 1:03:42.360 what I would do is sit down at your computer. 1:03:42.480 --> 1:03:45.400 If your kid is you know, in the city or 1:03:45.520 --> 1:03:48.360 you know, living nearby, have them come over, sit at 1:03:48.400 --> 1:03:51.200 the computer together. Make sure you go through all those 1:03:51.240 --> 1:03:54.280 screens very carefully, because it will tell you what the 1:03:54.360 --> 1:03:58.000 ramifications are of leaving that family account as you leave it. 1:03:58.400 --> 1:04:02.720 But I would you know, I would gather that all 1:04:02.800 --> 1:04:05.200 of his information will still be intact because it's still 1:04:05.240 --> 1:04:09.360 his account. It's just now being sent off. It's like, uh, 1:04:09.480 --> 1:04:11.600 you know, when you send your kids off to do 1:04:11.720 --> 1:04:14.000 their own thing, It's like you gotta they gotta get 1:04:14.040 --> 1:04:15.920 their own wings and fly at some point. And that's 1:04:15.960 --> 1:04:18.200 what that's what he's going to be doing. Thanks for 1:04:18.240 --> 1:04:20.800 the question, Lisa, appreciate it. Eighty eight rich one On 1:04:20.800 --> 1:04:24.480 one eighty eight seven four to two four one zero one. 1:04:24.840 --> 1:04:27.920 Coming up, I'll tell you who has the best five 1:04:28.160 --> 1:04:33.480 G in the US. You are listening to rich on Tech. 1:04:34.360 --> 1:04:37.600 Welcome back to rich on Tech. Rich DeMuro here talking 1:04:37.720 --> 1:04:42.320 technology with you. Eighty eight rich one On one eighty 1:04:42.400 --> 1:04:46.240 eight seven four to two four one zero one the 1:04:46.240 --> 1:04:52.000 website for the show rich on tech dot TV. So 1:04:52.120 --> 1:04:56.360 who has the best five G data performance in the 1:04:56.520 --> 1:04:58.920 United States? Who do you think it is? I mean, 1:04:58.920 --> 1:05:03.200 there's really only three networks at this point, but T 1:05:03.400 --> 1:05:08.760 Mobile maintaining its lead in five G performance median download 1:05:08.840 --> 1:05:12.680 speed two hundred and eighty seven megabits per second in 1:05:12.800 --> 1:05:17.680 March twenty twenty four. This is from Ukla Ookla. They 1:05:17.720 --> 1:05:19.640 are the folks that whenever you do one of those 1:05:19.680 --> 1:05:22.440 speed tests like speed tests dot net that's the company 1:05:22.440 --> 1:05:25.360 behind it. So every time you do a speed test, 1:05:25.840 --> 1:05:29.120 they are logging that information where you're doing it, from 1:05:29.240 --> 1:05:31.400 what you're testing on, and they're putting it all into 1:05:31.440 --> 1:05:33.440 this major database. They can come out with facts like 1:05:33.520 --> 1:05:38.720 this number two Verizon median five G download speed. Now 1:05:38.720 --> 1:05:42.600 we're talking download. This is Cellular two D and twenty four, 1:05:43.040 --> 1:05:45.960 so not too far behind from T Mobile AT and 1:05:46.040 --> 1:05:50.880 T download speed of one five. Now, this is kind 1:05:50.880 --> 1:05:53.440 of tricky because there are some variations to this, like 1:05:54.040 --> 1:05:57.080 depends what I guess this is just averages or medians, 1:05:57.120 --> 1:06:00.520 so that's kind of different. So let's see other things 1:06:00.520 --> 1:06:04.200 that they said in this report. All carriers have seen 1:06:04.320 --> 1:06:07.720 significant performance improvements. Remember when five G came out, everyone 1:06:07.720 --> 1:06:09.280 said it was a dud. They're like, what's the big deal, 1:06:09.320 --> 1:06:11.560 It's the same as four G. Well it has gotten 1:06:11.600 --> 1:06:15.520 better for sure. As these networks continue to build out, 1:06:16.160 --> 1:06:20.560 consumer sentiment for five G has improved. The US has 1:06:20.600 --> 1:06:26.640 climbed from twentieth to eleventh place globally in UCLA's speed 1:06:26.680 --> 1:06:31.560 Test Global Index. Rural areas are starting to see performance gains, 1:06:31.600 --> 1:06:34.680 so that means they're getting as good as the city locations. 1:06:36.000 --> 1:06:39.840 Five G availability has increased seventy six percent having five 1:06:39.920 --> 1:06:46.800 G service somewhere. Let's see. Oh, download speeds have improved dramatically, 1:06:46.840 --> 1:06:51.080 but upload speeds in latency have not improved as much. 1:06:51.720 --> 1:06:53.640 And there's still a ways to go here because a 1:06:53.680 --> 1:06:56.240 lot of these companies are still building out these five 1:06:56.280 --> 1:06:59.320 G networks, Like we're just getting started here. So T 1:06:59.520 --> 1:07:03.760 Mobile just acquired US Cellular. That's going to improve their network, 1:07:04.280 --> 1:07:06.640 and you know we're gonna see improvements in things like 1:07:06.720 --> 1:07:10.160 video streaming and mobile gaming all because of five G. 1:07:11.880 --> 1:07:14.920 Let's see. Oh. Speaking of which, Verizon this week unveiled 1:07:14.960 --> 1:07:19.520 a new logo, a red V with a yellow glow, 1:07:20.520 --> 1:07:22.360 So basically they just took the name and put a 1:07:22.400 --> 1:07:26.840 little yellow glow on it symbolizing Veritas meaning truth and 1:07:26.960 --> 1:07:30.480 Horizon future possibility. Did you know that's what Verizon means, 1:07:31.880 --> 1:07:34.400 the truth of a new horizon. Yeah. Now you know 1:07:34.440 --> 1:07:37.200 if you're ever on Jeopardy and you need that, that's 1:07:37.240 --> 1:07:40.680 what it means. So what does this whole Verizon refresh mean. 1:07:40.760 --> 1:07:43.320 I don't know. I mean, it's basically there. If you 1:07:43.400 --> 1:07:46.000 have home internet with them, I guess they're a big 1:07:46.000 --> 1:07:48.960 thing they're pushing right now. Or these bundled services, so 1:07:49.000 --> 1:07:52.400 they have like small discounts on streaming services like Netflix 1:07:52.480 --> 1:07:55.000 and Hulu and all these things you subscribe through your 1:07:55.080 --> 1:07:59.480 Verizon account. You bundle it, and it's a little bit cheaper, yeah, 1:08:00.120 --> 1:08:03.360 YouTube and all that. I personally, my advice is to 1:08:03.440 --> 1:08:05.880 not bundle, even though it saves you money, because in 1:08:05.920 --> 1:08:08.840 the long run, it's more of a headache because now 1:08:08.880 --> 1:08:12.440 everything is bundled together, so it's not as easy to 1:08:12.640 --> 1:08:15.720 drop services and to you know, take advantage of some 1:08:15.800 --> 1:08:17.400 of the deals that are out there, you know, with 1:08:17.439 --> 1:08:19.519 a paying for the year in advance and stuff like that. 1:08:19.560 --> 1:08:23.200 But I guess whatever works for you, personally, I would 1:08:23.280 --> 1:08:25.679 rather not have these things bundled because it makes things 1:08:25.800 --> 1:08:28.160 very confusing. You know, you've got your Verizon bill and 1:08:28.200 --> 1:08:29.680 now you've got like ten add ons and you're like, 1:08:29.720 --> 1:08:31.840 wait a second, what am I paying for Verizon? What 1:08:31.920 --> 1:08:34.519 am I paying for streaming? It's much tougher to keep 1:08:34.560 --> 1:08:36.280 track of it. And by the way, the app I 1:08:36.400 --> 1:08:38.799 like for keeping track of all this stuff is Rocket Money. 1:08:39.320 --> 1:08:41.160 I don't know if you've tried it, but I find 1:08:41.200 --> 1:08:44.519 it to be really, really helpful. So it used to 1:08:44.520 --> 1:08:46.840 be called True Bill and now it's called Rocket Money, 1:08:46.880 --> 1:08:48.800 and it's a it's a nice way of keeping track 1:08:48.840 --> 1:08:51.799 of all of your subscriptions. It's free for iOS and Android. 1:08:52.840 --> 1:08:55.600 Let's go to Mike in Austin, Texas. Mike, you're on 1:08:55.680 --> 1:08:56.120 with Rich. 1:08:57.160 --> 1:09:01.320 Hey, Rich, thanks for taking my call. Months ago, we 1:09:01.320 --> 1:09:06.120 were having a work with a Spectrum and almost daily, 1:09:06.479 --> 1:09:09.160 at least weekly, we were having to reset our router. 1:09:10.040 --> 1:09:13.200 So around the same time, we also had a printer 1:09:13.280 --> 1:09:16.080 that died. So Spectrum came out put in one of 1:09:16.080 --> 1:09:20.679 these new routers that can decide whether your equipment needs 1:09:20.720 --> 1:09:24.240 either two point four or five, and we got a 1:09:24.439 --> 1:09:28.040 EPSOM Eco printer. We could not get the eco printer 1:09:28.439 --> 1:09:31.400 at all to hook to the router, So it's just 1:09:31.439 --> 1:09:34.240 sitting here and I thought, okay, I got to get 1:09:34.320 --> 1:09:38.040 something going, so I went and bought a cannon, just 1:09:38.120 --> 1:09:41.160 a little cheapy sixty dollars cannon one. And we're having 1:09:41.160 --> 1:09:45.799 trouble getting back to hook to the router, so Spectrum 1:09:45.880 --> 1:09:47.880 I've called them and they said, well, it's not us. 1:09:49.120 --> 1:09:52.960 It all started when you changed it. So should we 1:09:53.040 --> 1:09:56.000 keep Spectrums router or are there better ones out there 1:09:56.000 --> 1:09:58.200 and we should just buy one and quit paying the 1:09:58.200 --> 1:10:01.040 monthly fee. That obviously something else works in the house 1:10:01.080 --> 1:10:03.360 on it, except that we can't get a printer to 1:10:03.400 --> 1:10:04.080 hook up to it. 1:10:04.240 --> 1:10:06.960 Well, the printer is probably using that two point four 1:10:07.160 --> 1:10:11.120 gigahertz network and this Spectrum device even though it's putting 1:10:11.120 --> 1:10:14.080 out both networks. The printer may not be smart enough 1:10:14.120 --> 1:10:16.559 to find that two point four gigaherts. I'm guessing that 1:10:16.600 --> 1:10:19.800 this router, except for the thing that throws me is 1:10:19.840 --> 1:10:23.479 the cheapy printer that you bought. Why that's not connecting 1:10:23.479 --> 1:10:25.479 because you think it would, but because it's new, But 1:10:25.640 --> 1:10:28.679 it's also inexpensive, so it may not have the smarts 1:10:28.720 --> 1:10:32.120 to do this. So you know, this is a very 1:10:32.240 --> 1:10:36.439 very common problem with routers. With IoT gadgets, you know, 1:10:36.760 --> 1:10:39.600 people trying to connect to them. The newer gadget's like 1:10:39.600 --> 1:10:41.800 your smartphone gonna have no problem. But it's a lot 1:10:41.840 --> 1:10:44.960 of these different peripherals, especially the smart home stuff. It's 1:10:45.000 --> 1:10:47.599 just all over the place. Sometimes it connects, sometimes it won't. 1:10:47.920 --> 1:10:53.160 So I pulled up the Spectrum support page, and clearly 1:10:53.200 --> 1:10:57.200 this is a known issue because it's like literally on 1:10:57.280 --> 1:10:59.840 the how to connect to your wireless network, It's like 1:11:00.120 --> 1:11:03.360 one of the bottom main things on the page says 1:11:03.400 --> 1:11:06.360 troubleshooting if you can't connect the connect to the two 1:11:06.400 --> 1:11:09.880 point four gigahertz frequency on your network. It says, sign 1:11:10.120 --> 1:11:15.200 into your Spectrum account. On your services page, select Internet, 1:11:15.800 --> 1:11:19.960 navigate and select smart, set up smart device two point 1:11:19.960 --> 1:11:24.200 four gigahertz, and then select switch to two point four gigaherts. 1:11:24.840 --> 1:11:27.599 So that is what you probably need to do. It's 1:11:27.640 --> 1:11:30.439 interesting that you sign into your Spectrum account. It must 1:11:30.439 --> 1:11:33.439 communicate with the router to switch it. So what it's 1:11:33.479 --> 1:11:36.559 going to do is it's going to tell that router, hey, 1:11:36.840 --> 1:11:38.600 we're trying to set up a device here. Can you 1:11:38.840 --> 1:11:42.040 just broadcast that two point four gigahertz network so you 1:11:42.080 --> 1:11:45.240 don't confuse the device that's trying to get set up 1:11:45.240 --> 1:11:48.880 with that five gigahertz network. So again, this is just 1:11:48.880 --> 1:11:51.320 from the Spectrum support website. Clearly a lot of people 1:11:51.360 --> 1:11:53.960 have this issue, so I would not give up on this. 1:11:54.040 --> 1:11:56.479 I think you'll be able to connect it again. Sign 1:11:56.520 --> 1:11:59.959 into your Spectrum account on your services page, select Internet, 1:12:00.360 --> 1:12:04.759 navigate to the set up smart device and select switch 1:12:04.840 --> 1:12:07.559 to two point four gigahertz, and then you can go 1:12:07.720 --> 1:12:11.040 into your device on your printer and set that up 1:12:11.080 --> 1:12:14.240 again through the you know, the way you typically set 1:12:14.280 --> 1:12:16.160 it up. If you can't get it to set up, 1:12:16.200 --> 1:12:18.599 I might reset the printer again. We had a similar 1:12:18.680 --> 1:12:21.720 question earlier, but I would do a factory reset on 1:12:21.760 --> 1:12:25.439 the printer. So I don't think that this router that 1:12:25.479 --> 1:12:27.160 they gave you is not going to work. I think 1:12:27.160 --> 1:12:29.360 that clearly Spectrum is a big company, they have a 1:12:29.400 --> 1:12:32.840 lot of customers. This is just a situation where you know, 1:12:32.880 --> 1:12:35.759 there's a lot of different things happening. Wi Fi continues 1:12:35.800 --> 1:12:38.360 to evolve and that's one of the side effects of this. 1:12:38.560 --> 1:12:43.520 So Mike and Austin, thanks for the call. Appreciate it today. 1:12:44.360 --> 1:12:47.840 One of the apps that I recommend or have recommended 1:12:47.880 --> 1:12:52.400 in the past is being discontinued. It's called Google Stack 1:12:53.080 --> 1:12:55.120 And I was using this for a long time because 1:12:55.120 --> 1:12:59.320 it was a nice dedicated PDF scanner. But Google, in 1:12:59.400 --> 1:13:02.639 the typical Google fashion, has lost hope for this app 1:13:02.680 --> 1:13:05.040 and they are getting rid of it. Google there is 1:13:05.080 --> 1:13:08.559 a website. Let's see if I can find it. It's 1:13:08.840 --> 1:13:11.559 I think it's let's see Google dead projects. Yeah, killed 1:13:11.560 --> 1:13:16.120 by Google dot com. It's everything that Google has killed. 1:13:16.680 --> 1:13:19.080 They this company. Now I have to give them credit 1:13:19.160 --> 1:13:21.840 because if we didn't, if they didn't kill stuff, that 1:13:21.880 --> 1:13:24.559 means they weren't trying. But Google is a company that 1:13:24.760 --> 1:13:26.840 really tries a lot. They throw a lot at the 1:13:26.840 --> 1:13:29.960 wall and they see what sticks, and that's great. But 1:13:30.200 --> 1:13:33.200 a lot of stuff that people use sort of gets discontinued. 1:13:33.600 --> 1:13:35.479 And so I'm just looking at some of these things 1:13:35.479 --> 1:13:37.600 that they've discontinued in the past, like year or so, 1:13:38.680 --> 1:13:42.880 Google jam Board, jam Board VPN by Google, one, Dropcam, 1:13:43.320 --> 1:13:46.120 Google podcasts, Keen. I don't even know what that one was. 1:13:46.200 --> 1:13:54.560 Google Domains, Google Optimize, Pixel Pass, Google album Archive, YouTube Stories, Grasshopper, 1:13:54.720 --> 1:14:00.160 Conversational Actions, Google street Views standalone. There's so many any 1:14:00.200 --> 1:14:05.960 Google Stadia, YouTube originals, YouTube, go, Google surveys. I mean, 1:14:05.960 --> 1:14:10.120 there's so many. Now let's add Google Stack to the list. 1:14:11.000 --> 1:14:15.120 Google Stack is being ended on September twenty third, twenty 1:14:15.200 --> 1:14:19.719 twenty four. Users have ninety days from the notification time 1:14:19.800 --> 1:14:23.000 to export their documents to Google Drive. They have a 1:14:23.040 --> 1:14:26.800 new export tool available to transfer your Stack documents to Drive, 1:14:27.439 --> 1:14:31.000 and Google recommends using Google Drive for future document scanning 1:14:31.040 --> 1:14:34.040 and organization. So there's two ways you can export this. 1:14:34.200 --> 1:14:36.840 You can bulk export to Drive. Go into the Stack 1:14:36.920 --> 1:14:40.679 app and go click settings and it says export all 1:14:40.720 --> 1:14:44.439 documents to Drive. Or you can individually open each document, 1:14:44.560 --> 1:14:47.960 share and then share them to wherever you want. But 1:14:48.840 --> 1:14:51.200 I really like this app, this PDF scanner, because it 1:14:51.240 --> 1:14:54.400 was simple, it was clean. So what do I recommend? 1:14:54.400 --> 1:14:57.439 You can use Google If you have an Android phone, 1:14:58.520 --> 1:15:01.519 Google Drive is typically installed in there. So if you 1:15:01.560 --> 1:15:05.240 long press on the icon on your Google Drive app, 1:15:05.240 --> 1:15:08.040 you will see there is a little option for scan 1:15:08.720 --> 1:15:10.599 and you tap that and now all of a sudden, 1:15:10.600 --> 1:15:13.519 you have a PDF scanner on your phone and just 1:15:13.560 --> 1:15:17.080 hold it over a document and it will instantly scan 1:15:17.200 --> 1:15:20.360 that document into a PDF. It's basically the same exact 1:15:20.360 --> 1:15:23.080 technology that was built into Stack, but it's now on 1:15:23.160 --> 1:15:27.439 your phone. Natively, it's been there forever, but it's just 1:15:27.479 --> 1:15:29.519 one thing if you need to scan receipts or whatever. 1:15:29.760 --> 1:15:31.880 The other app that I like that is cross platform 1:15:32.080 --> 1:15:34.640 is Adobe Scan. I have a little shortcut to that 1:15:34.680 --> 1:15:37.120 on my homepage. What I like about that is that 1:15:37.160 --> 1:15:41.280 it works really well. It scans documents very nicely, cleans 1:15:41.280 --> 1:15:44.320 them up greatly, and you can also save it as 1:15:44.320 --> 1:15:47.760 a PDF or a JPEG. So once it's saved as 1:15:47.760 --> 1:15:50.360 a I just did two scans, one with Google, one 1:15:50.400 --> 1:15:53.559 with Adobe. The Adobe Scan came out slightly better. But 1:15:53.640 --> 1:15:55.760 once it scans it as a PDF, you can save 1:15:55.800 --> 1:15:58.880 it as a JPEG as well, so it gives you 1:15:58.960 --> 1:16:02.160 kind of, you know, a couple options there, and it works, 1:16:02.160 --> 1:16:05.840 by the way, for both iOS and Android. So Adobe Scan, 1:16:06.400 --> 1:16:10.400 that's saying. You can also use Google Drive shortcut or 1:16:10.920 --> 1:16:14.160 this PDF scanner app called Google Stack that is going away. 1:16:14.680 --> 1:16:17.120 Eighty eight rich one on one eighty eight seven four 1:16:17.200 --> 1:16:19.479 to two four one zero one. Coming up, we'll talk 1:16:19.600 --> 1:16:24.320 evs right here on rich on Tech. Welcome back to 1:16:24.439 --> 1:16:27.479 rich on Tech. Rich Demiro here hanging out with you 1:16:28.600 --> 1:16:33.920 talking technology. The website for the show rich on Tech 1:16:34.200 --> 1:16:38.080 dot TV I've got my latest newsletter front and center. 1:16:39.160 --> 1:16:42.920 The headline is Pixel Paris and Prime Day your tech 1:16:43.120 --> 1:16:46.760 summer preview. So in my newsletter this week, I've got 1:16:46.840 --> 1:16:49.640 all kinds of good information. I recap my trip to 1:16:49.640 --> 1:16:53.840 New York City and New Jersey, talk about the foldable 1:16:53.880 --> 1:16:56.080 events that are coming up Prime Day, some of the 1:16:56.080 --> 1:16:58.080 deals I like, some of the things I would buy 1:16:58.640 --> 1:17:01.640 right now, well, I mean I would put in my 1:17:01.760 --> 1:17:04.320 cart to see if they go on sale. I link 1:17:04.400 --> 1:17:07.120 up my phone stand that I like, a cord holder 1:17:07.120 --> 1:17:09.600 that I love for my desk, a portable charger, my 1:17:09.680 --> 1:17:13.240 favorite tripod slash selfie stick, and my favorite basic phone case. 1:17:13.320 --> 1:17:16.320 That's all in there. Then I've got my TV segments. 1:17:16.400 --> 1:17:19.040 This week. I covered text now, which you might have 1:17:19.120 --> 1:17:21.800 heard here on this radio show. I also talk about 1:17:21.800 --> 1:17:27.200 the Fitbit LTE. Let's see I answer some questions. I've 1:17:27.240 --> 1:17:32.599 got an app to download cybersecurity throwback tech. My brother 1:17:32.760 --> 1:17:35.680 built this cool I don't know what you call it, 1:17:35.720 --> 1:17:38.200 a rack, entertainment rack. And on the top is this 1:17:38.280 --> 1:17:42.360 old CRT TV with a VCR and we popped in 1:17:42.400 --> 1:17:45.800 the tape of a VHS of Jurassic Park, and I 1:17:45.800 --> 1:17:47.320 got to say it still looks pretty good now. The 1:17:47.320 --> 1:17:49.639 TV was like, must have been a thirteen inch TV, 1:17:49.800 --> 1:17:52.120 so clearly anything's going to look good on that. But 1:17:52.200 --> 1:17:54.040 I was pretty impressed that after all these years, I 1:17:54.080 --> 1:17:59.599 mean VHS, it's been a long time since we used VHS, 1:18:00.200 --> 1:18:04.120 long time and it still looked good. Anyway, that's all 1:18:04.120 --> 1:18:06.920 on the website. Rich on tech dot TV. You might 1:18:06.960 --> 1:18:11.200 have heard the news this week that Volkswagen invested in Rivian. 1:18:11.320 --> 1:18:15.240 I know it seems like an unlikely alliance, but Rivian 1:18:15.280 --> 1:18:19.320 needs the help. Volkswagen has the money, so they pledged 1:18:19.400 --> 1:18:23.479 up to five billion dollars into Rivian. Rivian stock pop 1:18:23.600 --> 1:18:25.400 for a bit. I just checked the price. It's not 1:18:25.600 --> 1:18:28.720 as high as it was. But this does give this 1:18:28.720 --> 1:18:32.000 This does give me hope for Rivian, because as much 1:18:32.040 --> 1:18:34.080 as I love Rivian, I'm still not convinced they're going 1:18:34.120 --> 1:18:36.599 to be around in a couple years because they are 1:18:36.840 --> 1:18:39.559 on the bubble. I would say they've got great cars, 1:18:40.040 --> 1:18:44.160 great technology, but you know they are. They've got some 1:18:44.240 --> 1:18:47.120 headwinds and their cars are very expensive. They're losing money 1:18:47.160 --> 1:18:49.920 on them and they need to come out with these 1:18:50.080 --> 1:18:53.439 cheaper models that they've teased. But it's still going to 1:18:53.479 --> 1:18:55.679 be two years twenty twenty six before they come out, 1:18:55.800 --> 1:18:58.040 so we've got a while or is it twenty twenty five, 1:18:58.520 --> 1:19:01.920 Maybe it's twenty twenty five anyway, So the deal is 1:19:02.400 --> 1:19:05.080 initially Volkswagen is going to give them a billion dollars, 1:19:05.640 --> 1:19:08.080 then an additional four billion with all these like rules 1:19:08.080 --> 1:19:10.560 and regulations. So I don't care about that part. What 1:19:10.680 --> 1:19:13.720 I'm most interested in why are they doing this? So 1:19:15.320 --> 1:19:18.960 they are looking to accelerate software development and reduce costs 1:19:18.960 --> 1:19:23.200 for both companies, and they're talking about this zonal architecture 1:19:23.680 --> 1:19:26.960 in their cars. So what this means is it centralizes 1:19:27.040 --> 1:19:31.240 electronic control into sort of area specific computers. So instead 1:19:31.240 --> 1:19:34.760 of having a whole bunch of different computers in the car, 1:19:34.880 --> 1:19:38.479 like these control units, it has different computers that I 1:19:38.479 --> 1:19:41.360 guess control different zones of the car. I don't know 1:19:41.439 --> 1:19:43.080 what all that means. All I know is that it's 1:19:43.080 --> 1:19:45.599 probably like a different way of thinking about things. If 1:19:45.640 --> 1:19:47.760 you look at a lot of these like you know, 1:19:47.760 --> 1:19:50.360 a lot of these traditional car companies, they're still building 1:19:50.400 --> 1:19:53.880 their evs the way that they built their gas powered cars. 1:19:54.040 --> 1:19:56.280 And if you look at the pure EV companies like 1:19:56.280 --> 1:19:59.040 a Rivian or a Tesla. They are building their evs 1:19:59.080 --> 1:20:01.920 from the ground up as an electric vehicle, So I 1:20:01.920 --> 1:20:04.000 think Volkswagen's trying to capture a little bit of that 1:20:04.040 --> 1:20:06.439 magic for them and share a little bit of that 1:20:06.479 --> 1:20:09.040 money with Rivian. So we'll see what happens. A cool 1:20:09.080 --> 1:20:12.000 new app this week called charge ly c h A 1:20:12.280 --> 1:20:15.479 r G E l Y. Charge Ly is an app 1:20:15.520 --> 1:20:17.559 if you have an EV It's available for iOS and 1:20:17.560 --> 1:20:20.479 Android and it basically helps you find charging along the way. 1:20:20.520 --> 1:20:22.920 It's like a route, a charging routing app, and the 1:20:22.960 --> 1:20:24.880 neat thing about this is that you can plan your 1:20:25.080 --> 1:20:28.519 entire route from this app before you leave. Now, it's 1:20:28.520 --> 1:20:31.519 not perfect. I did test a couple of different routes. 1:20:31.520 --> 1:20:34.400 It didn't get everything right. But what's neat about this 1:20:34.520 --> 1:20:36.320 is that you can see where the chargers are, get 1:20:36.320 --> 1:20:38.639 a lot of detail about that. The community can offer 1:20:38.720 --> 1:20:41.759 kind of insights on the chargers, so if something doesn't 1:20:41.760 --> 1:20:43.519 work or it's broken, or it's not as fast as 1:20:43.560 --> 1:20:46.519 they say, that's really useful. But you can also find 1:20:46.520 --> 1:20:50.639 amenities like food and bathrooms near the charging stations. That's 1:20:50.640 --> 1:20:53.559 a big deal. When you stop for an EV charge, 1:20:53.560 --> 1:20:55.200 you want somewhere to go to the bathroom and maybe 1:20:55.240 --> 1:20:58.479 pick up a snack. So again, that app is called 1:20:58.560 --> 1:21:02.920 charge ly cha our g e l Y, and then 1:21:03.000 --> 1:21:05.160 tire Rack. I know they're sort of biased because they 1:21:05.240 --> 1:21:09.000 sell the tires, but they tested nine EV tire models, 1:21:09.320 --> 1:21:12.200 EV specific models and non EV's. They put them on 1:21:12.200 --> 1:21:15.080 a Tesla Model three. They checked them out for handling, 1:21:15.160 --> 1:21:18.439 noise and energy efficiency, and they came up with the 1:21:18.439 --> 1:21:22.839 best overall tires, the most energy efficient, the least energy efficient, 1:21:22.960 --> 1:21:26.120 the best overall performance, and then the best balance of 1:21:26.160 --> 1:21:29.760 performance and efficiency. I will link up that report on 1:21:29.800 --> 1:21:33.679 the website rich on tech dot TV. But spoiler alert, 1:21:34.040 --> 1:21:39.040 the Michigan Michelin Pilot Sport four S non EV was 1:21:39.080 --> 1:21:42.280 the best overall, but the most efficient was the Hancook 1:21:44.080 --> 1:21:46.040 rich on tech dot TV. Coming up, we're gonna talk 1:21:46.160 --> 1:21:52.360 barcodes they're celebrating fifty years. Welcome back to rich on Tech. 1:21:52.439 --> 1:21:55.720 Rich DeMuro here hanging out with you, talking technology. We'll 1:21:55.720 --> 1:21:57.679 get back to the phone lines in just a moment, 1:21:57.760 --> 1:22:01.160 but first let's talk about barcodees. Yes, the little thing 1:22:01.200 --> 1:22:04.479 on the back of your packaging. I actually scanned one today, 1:22:05.120 --> 1:22:08.840 just this morning. My guest is Bob Carpenter, President and 1:22:09.000 --> 1:22:13.360 CEO of GS one us here to talk about fifty 1:22:13.680 --> 1:22:17.200 years of the barcode. Bob, thanks for joining me, Rich, 1:22:17.240 --> 1:22:19.680 it's great to be here. So this is something that 1:22:20.120 --> 1:22:24.280 started in nineteen seventy four on a pack of Wrigley's 1:22:24.479 --> 1:22:28.519 Juicy Fruit gum, which I loved as a kid. Tell 1:22:28.560 --> 1:22:30.400 me about the history of the barcode. 1:22:31.040 --> 1:22:33.519 Well, the history of the barcode really stemmed from an 1:22:33.560 --> 1:22:37.920 opportunity to improve the speed of checkout at retail establishments 1:22:38.080 --> 1:22:41.240 in the US. And because before the barcode, as you 1:22:41.280 --> 1:22:44.160 and I may remember, you had to manually key in 1:22:44.200 --> 1:22:46.519 the price for every single item and a cash register, 1:22:46.840 --> 1:22:49.719 which was incredibly slow for the shopper. So the retail 1:22:49.760 --> 1:22:52.559 grocery industry got together and looked for ways to become 1:22:52.600 --> 1:22:56.960 more efficient and ultimately selected the UPC barcode and GS 1:22:57.000 --> 1:23:00.120 one to administer the barcode. And as you mentioned a 1:23:00.120 --> 1:23:02.600 few years ago, the first barcode scan occurred with a 1:23:02.640 --> 1:23:05.759 ten pack of Rigli's Juicy Fruit gum in Troy, Ohio, 1:23:06.160 --> 1:23:09.920 and today we estimate over ten billion items are scanned 1:23:09.960 --> 1:23:13.559 every single day using a barcode at retail establishments around 1:23:13.560 --> 1:23:13.960 the world. 1:23:14.120 --> 1:23:16.720 Now I'm old enough to remember, back in the day, 1:23:16.960 --> 1:23:20.760 Costco actually did not use barcodes. They went against the 1:23:20.800 --> 1:23:23.680 grain and they would like call out the number on 1:23:23.840 --> 1:23:26.400 the package, and you know, they type it in like 1:23:26.439 --> 1:23:28.800 you said. But now that's all changed. They've gotten on 1:23:28.840 --> 1:23:29.519 board as well. 1:23:29.640 --> 1:23:30.639 They've gotten on board. 1:23:30.680 --> 1:23:33.480 But you know you're right because people think it's intuitive. 1:23:33.520 --> 1:23:36.320 But when barcodes were first introduced, there was a lot 1:23:36.320 --> 1:23:38.799 of concern around I can't see the price in the product. 1:23:39.080 --> 1:23:41.280 How can I make sure that whatever's getting scanned is 1:23:41.360 --> 1:23:44.439 charging me properly as a shopper. So it was a 1:23:44.479 --> 1:23:49.479 pretty significant transition, let alone all the equipment that had 1:23:49.520 --> 1:23:51.479 to be installed at the front of a retail store 1:23:51.840 --> 1:23:54.439 and the commitment from brand owners to tag their products 1:23:54.560 --> 1:23:55.360 using barcodes. 1:23:56.240 --> 1:23:58.800 So explain to me what your company does. What is 1:23:58.880 --> 1:24:01.559 GS one us do with the barcode You said you 1:24:01.600 --> 1:24:03.960 administer them. How does that work exactly? 1:24:04.439 --> 1:24:07.719 So GS one is a global non for profit standards body, 1:24:07.880 --> 1:24:11.800 and we create the standards that is really the data 1:24:11.840 --> 1:24:15.479 syntax within a barcode, and barcodes are used at point 1:24:15.479 --> 1:24:18.120 of sale, but they're also used all the way through 1:24:18.160 --> 1:24:21.559 the supply chain. So think about additional information related to 1:24:21.600 --> 1:24:25.240 palettes or cases or batche and lot numbers or expiration 1:24:25.360 --> 1:24:28.320 dates or item counts. Barcodes that you see on those 1:24:28.400 --> 1:24:32.040 larger items in a warehouse follow GS one standards, And 1:24:32.120 --> 1:24:35.320 why the standards are important is irrespective of whether a 1:24:35.400 --> 1:24:38.160 technology I'm using in my warehouse management system or my 1:24:38.200 --> 1:24:41.040 point of sale systems, or whether I'm in the United 1:24:41.040 --> 1:24:45.920 States or France or China. Those standards allow technology and 1:24:45.960 --> 1:24:50.080 retail establishments to automatically read that information and understand what 1:24:50.120 --> 1:24:53.479 it means. So GS one is a standards body, and 1:24:53.520 --> 1:24:56.320 we administer that standard across one hundred and eighteen countries 1:24:56.320 --> 1:24:57.000 around the world. 1:24:57.160 --> 1:24:59.920 Well, my kids love to scan the barcodes at Target 1:25:00.120 --> 1:25:02.800 at the self checkout. They are very good at that. 1:25:03.400 --> 1:25:06.720 What exactly information is contained in a bar code, Like 1:25:06.800 --> 1:25:08.000 is it just numbers? 1:25:08.640 --> 1:25:11.800 Well, today, the UPC barcode that we've known for fifty 1:25:11.880 --> 1:25:14.840 years really contains one number called a Global Trade Item 1:25:14.920 --> 1:25:20.200 number that signifies the product. But tomorrow we anticipate barcodes 1:25:20.240 --> 1:25:23.160 are really going to migrate to QR codes. And QR 1:25:23.240 --> 1:25:26.040 codes can hold three thousand and four thousand characters of 1:25:26.120 --> 1:25:28.680 data within them, and so all of a sudden you 1:25:28.720 --> 1:25:32.200 have the opportunity to share with the shopper information around 1:25:32.320 --> 1:25:36.320 allergens sustainability content as to how I recycle the product 1:25:36.400 --> 1:25:38.519 or how it was grown, or in the event of 1:25:38.560 --> 1:25:40.840 a recall, I can scan that product and make sure 1:25:40.880 --> 1:25:43.520 that if I've heard about a recall, I don't mistakenly 1:25:43.560 --> 1:25:45.519 buy that product and take it home to my family. 1:25:46.040 --> 1:25:48.680 So QR codes are going to usher in the next 1:25:48.760 --> 1:25:51.639 generation of bar codes, and we're working with the industry 1:25:51.680 --> 1:25:54.000 to make sure those QR codes can go beep a 1:25:54.120 --> 1:25:57.120 checkout through GS one standards and the work we're doing 1:25:57.120 --> 1:25:58.520 with brand owners and retailers. 1:25:58.960 --> 1:26:01.600 Oh, that's interesting. So you imagine a future where we 1:26:01.640 --> 1:26:04.880 will see QR codes on products instead of that standard 1:26:05.320 --> 1:26:06.840 line looking barcode. 1:26:07.240 --> 1:26:09.320 I think it's going to be a long time before 1:26:09.560 --> 1:26:13.920 the UPC barcode maybe disappears, but I think increasingly, certainly, 1:26:13.960 --> 1:26:15.840 starting in twenty twenty seven, you're going to see a 1:26:15.880 --> 1:26:19.280 lot more products with a QR code and a UPC 1:26:19.400 --> 1:26:22.400 barcode together on the product. But over time, for some 1:26:22.479 --> 1:26:25.000 brand owners, they're eager to pick up the space on 1:26:25.040 --> 1:26:27.120 the package and just have a QR code. 1:26:27.160 --> 1:26:30.280 In the future, is there a standard for QR codes 1:26:30.320 --> 1:26:32.920 like there is for the UPC because I feel like 1:26:32.960 --> 1:26:36.320 there's different styles of QR codes out there. 1:26:37.160 --> 1:26:39.400 There is a standard. It was developed by Denzo in 1:26:39.479 --> 1:26:43.080 Japan thirty years ago. This year, ironically, they're celebrating their 1:26:43.080 --> 1:26:48.440 thirtieth year anniversary, and QR codes do have a standardized 1:26:48.479 --> 1:26:50.799 format that they need to follow in order to scan properly. 1:26:51.280 --> 1:26:53.960 Are there any security concerns around QR codes. We've heard 1:26:53.960 --> 1:26:57.240 that there could be malware embedded in these things. Is 1:26:57.280 --> 1:26:58.240 that realistic? 1:26:59.000 --> 1:27:02.919 Well, whenever you scan a QR code, you're likely offering 1:27:03.000 --> 1:27:05.679 up that information about where you were or your phone 1:27:06.160 --> 1:27:09.160 to the person that's providing the app or setting up 1:27:09.160 --> 1:27:11.439 the link. So you do need to be concerned about 1:27:11.439 --> 1:27:14.040 the fact that you may be revealing a level of 1:27:14.080 --> 1:27:17.400 information about yourself that you might not want. So if 1:27:17.439 --> 1:27:20.479 you're very concerned about that, you probably should hesitate to 1:27:20.520 --> 1:27:23.360 scanning QR codes, maybe outside a point of sale or 1:27:23.360 --> 1:27:25.439 at your home if you don't want to reveal that information. 1:27:25.880 --> 1:27:29.479 But increasingly, what we find is the benefits of scanning 1:27:29.520 --> 1:27:33.400 QR codes far outway the concerns around privacy that consumers have, 1:27:33.880 --> 1:27:36.840 and we're seeing seventy nine percent of consumers are more 1:27:36.880 --> 1:27:39.639 inclined to purchase products if they could scan a QR 1:27:39.680 --> 1:27:41.479 code to get that information that they want. 1:27:42.040 --> 1:27:44.200 Okay, so you're saying that this QR code in the 1:27:44.280 --> 1:27:46.759 future could not only hold the information for the product, 1:27:46.960 --> 1:27:50.320 like the point of sale information, but also we might 1:27:50.320 --> 1:27:52.120 be able to scan it with our phone, or would 1:27:52.160 --> 1:27:54.000 be able to scan it with our phone to get 1:27:54.040 --> 1:27:56.599 more information about that product, something that we're already seeing 1:27:56.600 --> 1:28:00.000 on a lot of products. So people are taking advantage 1:28:00.080 --> 1:28:02.479 of that. Clearly rich that's exactly right. 1:28:02.520 --> 1:28:05.240 Well, we anticipate as a QR code powered by GS 1:28:05.320 --> 1:28:08.880 one that provides the benefits of QR codes today with 1:28:08.920 --> 1:28:12.519 a lot of rich information around allergens or sustainability content 1:28:13.000 --> 1:28:15.960 and also goes beep a checkout like the barcode we've 1:28:16.040 --> 1:28:17.559 enjoyed for the last fifty years. 1:28:17.960 --> 1:28:20.439 Ah. Okay, that makes a lot more sense. Now, are 1:28:20.439 --> 1:28:22.800 retailers going to have to upgrade their systems to take 1:28:22.840 --> 1:28:25.160 advantage of the QR code scanning at checkout? 1:28:25.760 --> 1:28:28.599 Retailers will likely need to make sure that they get 1:28:28.640 --> 1:28:32.599 the latest released from their technology providers that run their 1:28:32.600 --> 1:28:36.240 front end systems. Typically, that's a pretty simple release that 1:28:36.280 --> 1:28:39.639 they need to install because many front end scanners already 1:28:39.720 --> 1:28:42.720 are optically enabled because of QR codes that we use 1:28:42.760 --> 1:28:46.519 on coupons for examples, or driver's license. So most front 1:28:46.600 --> 1:28:50.760 end systems already have optical scanning, but they oftentimes need 1:28:50.800 --> 1:28:53.400 a new release from the solution provider to be able 1:28:53.479 --> 1:28:55.759 to ingest the price point into the back end systems 1:28:55.760 --> 1:28:56.799 that retailers operate. 1:28:57.400 --> 1:28:59.599 Now, most of what we talked about has been consumer 1:28:59.640 --> 1:29:03.360 product and retail, but what about other industries like healthcare? 1:29:03.960 --> 1:29:07.599 Yeah, healthcare has been using data Matrix, which is an 1:29:07.640 --> 1:29:10.439 equivalent of QR codes similar but a different type of 1:29:10.479 --> 1:29:12.840 two D code for a number of years now. But 1:29:12.920 --> 1:29:15.040 in healthcare, what we see is the need to connect 1:29:15.080 --> 1:29:18.599 the patient with the medical device or the pharmaceutical item 1:29:18.680 --> 1:29:21.960 that that patient is using to improve patient safety, to 1:29:22.000 --> 1:29:24.080 make sure that the patient gets the right medical device 1:29:24.200 --> 1:29:27.639 or the right drug, but also to optimize and improve 1:29:27.760 --> 1:29:32.320 operations within the hospital. So the same benefits that have 1:29:32.400 --> 1:29:35.960 revolutionize the supply chain in the retail space is also 1:29:36.040 --> 1:29:38.599 doing the same to provide better patient safety and lower 1:29:38.640 --> 1:29:40.560 cost in the context of healthcare. 1:29:41.360 --> 1:29:43.519 I know there were many downsides to the pandemic, but 1:29:43.560 --> 1:29:47.240 I think one of the upsides was really the adoption 1:29:47.479 --> 1:29:50.040 of the QR code. Do you think that makes this 1:29:50.200 --> 1:29:53.600 transition easier in the future. Absolutely. 1:29:53.640 --> 1:29:58.280 It's funny you mentioned that because I traditionally wasn't convinced 1:29:58.560 --> 1:30:00.280 that QR codes were going to be the way of 1:30:00.320 --> 1:30:03.200 the future. Back in the early twenty tens, it was 1:30:03.280 --> 1:30:06.240 a lot of promotion and merchandising activity that I didn't 1:30:06.240 --> 1:30:09.360 necessarily think was very prevalent with shoppers. But you're right, 1:30:09.400 --> 1:30:12.559 a lot changed with COVID in the United States. But 1:30:12.640 --> 1:30:15.679 when you go outside of the United States and Asia 1:30:15.720 --> 1:30:17.879 and Europe, QR codes have been pretty. 1:30:17.680 --> 1:30:19.400 Prevalent and growing very rapidly. 1:30:19.479 --> 1:30:22.160 So I think now we're just catching up, and I'm 1:30:22.200 --> 1:30:23.679 a believer in QR codes. 1:30:23.920 --> 1:30:28.000 Bob Carpenter, President and CEO of gs one US, thanks 1:30:28.040 --> 1:30:29.160 so much for joining me today. 1:30:29.400 --> 1:30:30.519 Thank you Rich for having me. 1:30:30.840 --> 1:30:34.799 The website gs one us dot org slash fifty. 1:30:34.880 --> 1:30:36.400 If you want to learn more about. 1:30:36.120 --> 1:30:38.880 Fifty years of the barcode, I'll put a link to 1:30:38.880 --> 1:30:41.880 the website on mine. Just go to rich on Tech 1:30:42.120 --> 1:30:45.280 dot TV. This is rich on Tech. We'll be right back. 1:30:48.040 --> 1:30:51.320 Welcome back to rich on Tech. Rich Demiro here talking 1:30:51.520 --> 1:30:54.920 technology with you. The website for the show Rich on 1:30:55.040 --> 1:30:59.280 tech dot TV. You can go there and hit contact 1:30:59.520 --> 1:31:03.120 to send me a message. Rest assured it does make 1:31:03.160 --> 1:31:05.760 it to my inbox. I may not be able to 1:31:05.760 --> 1:31:08.280 reply to everything, but I do my best, and I 1:31:08.360 --> 1:31:12.719 read selected emails here. Let's get to the feedback segment 1:31:12.880 --> 1:31:15.760 and open some of those emails up Neil from Ohio. 1:31:16.600 --> 1:31:19.479 I think Neil might be the most prolific writer on 1:31:19.560 --> 1:31:24.120 the website. He typically emails me. I would say every week, Hey, Rich, 1:31:24.360 --> 1:31:28.040 enjoyed the last show, especially having your brother on cool. 1:31:28.240 --> 1:31:32.080 You should now know now by now know the first 1:31:32.160 --> 1:31:34.519 app that comes in here. Oh, you should know by 1:31:34.560 --> 1:31:36.280 now that the first app that comes up in your 1:31:36.320 --> 1:31:37.920 app store search is not going to be the one 1:31:37.960 --> 1:31:40.080 you searched for. It doesn't matter if it's Apple or Google. 1:31:40.439 --> 1:31:43.360 The stores have become just like search engines. Read carefully. 1:31:43.479 --> 1:31:45.639 Thanks for all that you do. That's right. I did 1:31:46.280 --> 1:31:49.639 tap on an app last week that was a total scam. 1:31:49.680 --> 1:31:54.680 But yes, tap on the second app, not the first. 1:31:55.000 --> 1:31:57.639 No name here. A listener from Newport Beach, California writes 1:31:57.640 --> 1:32:01.000 in I like your show, but I really really dislike 1:32:01.040 --> 1:32:07.920 your bumper music. I don't know what to say because 1:32:08.320 --> 1:32:11.080 I personally choose a lot of the bumper music. I 1:32:11.200 --> 1:32:14.000 curate it, and so does Bobo, so I don't know 1:32:14.000 --> 1:32:17.760 what to say. I like the bumper music mostly Yeah, 1:32:17.840 --> 1:32:22.639 you're Bobo is offended. That's it. He's done. Let's see. 1:32:22.760 --> 1:32:25.360 Dave writes in Rich someone called in with AT and 1:32:25.400 --> 1:32:28.280 T internet access and poor Wi Fi. You kept referring 1:32:28.280 --> 1:32:30.600 to it as cable. I have AT and T, and 1:32:30.680 --> 1:32:33.519 AT and T does fiber to the home. This is 1:32:33.560 --> 1:32:36.000 not like cable at all, as there is no modem. 1:32:36.080 --> 1:32:38.840 There is a router, but you cannot replace the AT 1:32:38.920 --> 1:32:42.120 and T router easily. In my case, the fiber goes 1:32:42.160 --> 1:32:46.080 to an ont optical network terminal. This converts the optical 1:32:46.120 --> 1:32:48.160 stuff to Ethernet, and then that goes to the AT 1:32:48.240 --> 1:32:50.960 and T router. The issue is that the router logs 1:32:51.000 --> 1:32:53.559 onto the AT and T network with an encrypted handshake 1:32:53.640 --> 1:32:56.680 that includes a certificate, so you cannot just replace the 1:32:56.760 --> 1:32:59.880 AT and T router. Newer AT and T routers include 1:32:59.880 --> 1:33:03.600 the OT built into the router. Okay, AT and T 1:33:03.800 --> 1:33:06.640 recommends router pass through if you don't want to use 1:33:06.680 --> 1:33:10.160 their router, however, it must remain in the path. However, 1:33:10.640 --> 1:33:12.679 you can turn off the Wi Fi on the router 1:33:12.800 --> 1:33:15.040 and use your own access point for Wi Fi, which 1:33:15.080 --> 1:33:17.600 is what I do and what you recommended. I do 1:33:17.680 --> 1:33:19.760 not get how AT and T forces you to use 1:33:19.800 --> 1:33:22.920 their router, but cable companies cannot do this. Okay, thanks 1:33:23.000 --> 1:33:25.880 Dave for the clarification. Yeah, that was That was a 1:33:25.920 --> 1:33:29.000 tricky one. The person called in they wanted to set 1:33:29.040 --> 1:33:32.000 up their EURO with the AT and T fiber and yeah, 1:33:32.000 --> 1:33:33.720 they were trying to turn off the pass through or 1:33:33.760 --> 1:33:37.759 turn on whatever it was. She writes in I agree 1:33:37.760 --> 1:33:40.040 with your advice about adding an Euro. Oh, this is 1:33:40.040 --> 1:33:43.400 the same topic or ORB to AT and T routers. 1:33:43.400 --> 1:33:47.760 I recently helped my sister who switched from Spectrum to 1:33:48.000 --> 1:33:51.160 T Mobile five G home. All of her devices went 1:33:51.200 --> 1:33:54.920 offline because the call center told her to turn off ORB. 1:33:55.640 --> 1:33:57.880 I had her plug the ORBI base into the T 1:33:58.040 --> 1:34:02.679 Mobile router, and instantly all her devices reconnected. I explained 1:34:02.680 --> 1:34:04.920 to her that the orby is like an extension cord 1:34:04.960 --> 1:34:08.160 to the Internet. For those of us in computer science, 1:34:08.320 --> 1:34:11.200 this is intuitive, but for most people it's not. We 1:34:11.280 --> 1:34:14.040 need to be patient when helping others with their tech issues. 1:34:14.200 --> 1:34:17.599 Chi I agree. That was the topic of my uh 1:34:18.680 --> 1:34:22.120 sort of my initial rant last weekend I just mentioned 1:34:22.120 --> 1:34:23.800 I said, look, you know, we take this stuff for 1:34:23.840 --> 1:34:26.479 granted that we know how it works, we know how 1:34:26.720 --> 1:34:29.320 we understand, you know, And I've said on this show, 1:34:29.720 --> 1:34:32.160 I do not have all the answers to every single 1:34:32.200 --> 1:34:35.080 tech question in the world. Right. What I can do 1:34:35.200 --> 1:34:37.680 is I can research, and I can understand, and I 1:34:37.760 --> 1:34:41.720 have kind of a general understanding of what the problems 1:34:41.920 --> 1:34:44.559 might be. It's not as if I can say, oh, yeah, 1:34:44.560 --> 1:34:46.200 I just go to this setting da da da like 1:34:46.280 --> 1:34:49.200 for something. Sure, but it's kind of an understanding of, like, Okay, 1:34:49.280 --> 1:34:51.360 let's think about this problem and how can we solve it. 1:34:51.680 --> 1:34:54.000 So I agree you do have to be patient. Chuck 1:34:54.040 --> 1:34:57.120 from Temple City, California writes in you mentioned texts Now. 1:34:57.240 --> 1:34:59.360 A few weeks ago, I ordered the SIM for a 1:34:59.479 --> 1:35:03.080 not too old phone. Yes, it sort of kind of works, 1:35:03.120 --> 1:35:06.680 but not really. The app kept closing slash locking up. 1:35:07.000 --> 1:35:09.559 Please tell the CEO to blame my Moto G seven 1:35:09.600 --> 1:35:11.880 at this point. So I went for Boost for ten dollars. 1:35:12.400 --> 1:35:15.040 I use it for a side hustle job. Every piece 1:35:15.080 --> 1:35:18.519 of software that sort of kind of works is a 1:35:18.520 --> 1:35:21.479 pretty big waste of time. Yes, I reinstalled the text 1:35:21.479 --> 1:35:23.400 now app and it's still locked up. I'd give it 1:35:23.439 --> 1:35:26.880 one star. Will Chuck from Temple City. I did test 1:35:26.880 --> 1:35:28.840 out the text now app. I did not have any 1:35:28.880 --> 1:35:31.200 problems with it locking up, so I would say it's 1:35:31.200 --> 1:35:34.960 probably your phone. But again, you know, this is why 1:35:35.000 --> 1:35:37.280 I test stuff out before I talk about it, because 1:35:37.840 --> 1:35:40.719 I want to have that firsthand experience of how things work. 1:35:41.600 --> 1:35:44.240 Bob writes in It's like people email me. They'll say, hey, Rich, 1:35:44.320 --> 1:35:47.080 that gadget you just talked about it gets you know, 1:35:47.200 --> 1:35:53.120 five three stars on Facebook or Instagram or Amazon. I said, well, 1:35:53.200 --> 1:35:55.280 I can't speak for all the people reviewing it. I 1:35:55.280 --> 1:35:57.360 can only speak from my experience, and if it works 1:35:57.400 --> 1:36:00.880 for me, that's what I'm talking about. Bob writes in, 1:36:00.920 --> 1:36:02.479 Hey Rich, I thought i'd let you know about a 1:36:02.520 --> 1:36:04.960 scam I encountered. I got locked out of my Facebook 1:36:04.960 --> 1:36:06.960 account and I don't know why. A guy called me 1:36:07.000 --> 1:36:10.240 claiming he could fix my Facebook account. He used any 1:36:10.320 --> 1:36:12.800 desk to supposedly help me restore it, but it was 1:36:12.800 --> 1:36:14.320 a big lie. He was trying to get money for 1:36:14.400 --> 1:36:16.880 me and kept trying to get my Wells Fargo account number. 1:36:17.439 --> 1:36:20.000 The number he was used he used was a area 1:36:20.040 --> 1:36:22.720 code six oh five for South Dakota. I seem to 1:36:22.720 --> 1:36:26.320 remember seeing something about Indonesia. He somehow found my Facebook 1:36:26.400 --> 1:36:28.519 checkpoint page and was using that to get to me. 1:36:29.040 --> 1:36:31.600 I've tried to contact Facebook and Meta, but it's impossible 1:36:31.640 --> 1:36:33.599 to get through. I'm letting you know so you can 1:36:33.720 --> 1:36:36.160 make people aware of this scam. Old folks like me, 1:36:36.320 --> 1:36:39.439 aged seventy eight might get conned. Tell them about this 1:36:39.560 --> 1:36:42.240 number and hang up if they get such a call. 1:36:42.640 --> 1:36:44.720 Thank you Bob for the warning, and yes, this was 1:36:44.760 --> 1:36:47.439 a coincidence that you got locked out and someone happened 1:36:47.479 --> 1:36:50.000 to call you. They're just calling all kinds of people 1:36:50.400 --> 1:36:55.559 hoping one of them falls for their scam. Pat from Tokyo, 1:36:55.640 --> 1:36:58.080 Japan writes in Hey, Rich, I enjoyed your recent show 1:36:58.120 --> 1:37:01.320 and I'm glad to hear the L word Linux. It's 1:37:01.360 --> 1:37:04.559 not for everyone. Those contemplating moving from Windows to Linux 1:37:04.560 --> 1:37:06.599 and their PC should know that more often than not, 1:37:07.040 --> 1:37:11.200 their PC manufacturers have installed proprietary drivers for Bluetooth and 1:37:11.240 --> 1:37:14.599 Wi Fi. As an example, if Windows is reinstalled clean, 1:37:14.600 --> 1:37:16.559 there's a good chance the Bluetooth and Wi Fi will 1:37:16.560 --> 1:37:19.120 not work, and maybe even the display won't perform The 1:37:19.160 --> 1:37:23.160 same without the manufacturers drivers. The same story goes for Linux, 1:37:23.439 --> 1:37:27.360 which cannot use the manufacturers Windows drivers. Do know that 1:37:27.400 --> 1:37:30.439 it's possible to purchase a PC that is certified to 1:37:30.520 --> 1:37:34.000 run certain Linux distributions. It is best to do the 1:37:34.040 --> 1:37:37.639 homework before taking the plunge. Keep up the great work well. 1:37:37.680 --> 1:37:39.880 Number one. I love the fact that Pat you're listening 1:37:39.880 --> 1:37:42.559 from Tokyo, Japan, one of my favorite cities in the world. 1:37:43.680 --> 1:37:47.479 And yes, we did mention the L word last week. Linux. 1:37:47.920 --> 1:37:49.960 I don't mention it on the show very much because 1:37:50.600 --> 1:37:52.400 number one, I don't have a lot of experience in 1:37:52.439 --> 1:37:56.000 Linux because I don't use it. I understand the appeal 1:37:56.600 --> 1:38:00.639 and I understand why people love it. But we did 1:38:00.680 --> 1:38:03.360 discuss last week the pros and the cons. And if 1:38:03.400 --> 1:38:06.559 you think Android's complicated, Linux is like the next level. 1:38:07.760 --> 1:38:10.040 It's a real DIY kind of thing. I think that 1:38:10.080 --> 1:38:12.240 it has its place, and you know what, maybe I'll tinker, 1:38:12.280 --> 1:38:15.240 Maybe I'll have to get some sort of Linux device 1:38:15.439 --> 1:38:19.320 and figure out why I'm so hesitant to talk about that. 1:38:19.360 --> 1:38:23.360 But I think this show is for the average person, 1:38:23.560 --> 1:38:26.000 and I think that the average person is on a 1:38:26.040 --> 1:38:29.479 platform like Windows. The average person's on a platform like Mac. 1:38:29.760 --> 1:38:32.839 The average person's on an iPhone, the average person's on Android. 1:38:33.120 --> 1:38:36.400 That sort of covers it for what I talk about here. 1:38:36.880 --> 1:38:40.880 In addition to evs and smart home stuff and websites 1:38:40.920 --> 1:38:43.920 and apps and all of that. Linux, I'll be honest, 1:38:44.120 --> 1:38:48.559 I almost never get a question about Linux. Jerry from 1:38:48.800 --> 1:38:53.200 Atlanta writes in another great informative weekly Tech Update. I'm 1:38:53.240 --> 1:38:56.640 originally from northern New Jersey slash Ridgewood. I used to 1:38:56.680 --> 1:38:58.880 live in Orange County, and that's how I discovered you. 1:38:59.000 --> 1:39:03.400 Now I'm retired live in an Atlanta suburb. You provide 1:39:03.439 --> 1:39:07.040 a great service. Keep up the good work. And Ridgewood, 1:39:07.120 --> 1:39:10.840 New Jersey. I went to Christmas Eve in Ridgewood, New 1:39:10.920 --> 1:39:13.240 Jersey every year for my entire life until I moved 1:39:13.240 --> 1:39:16.720 to California. That's where my aunt and uncle live, and 1:39:16.800 --> 1:39:20.920 we had some great nights celebrating Christmas Eve there in Ridgewood. 1:39:21.000 --> 1:39:23.840 Nice town, and Forest writes in I don't know if 1:39:23.840 --> 1:39:25.880 you remember, but the first time you filled in for LEO, 1:39:26.000 --> 1:39:27.920 I sent you an email to say you did great, 1:39:27.960 --> 1:39:30.720 and I meant that also. I love your newsletter. You've 1:39:30.720 --> 1:39:34.920 got the perfect format, short description of that section's topic 1:39:35.000 --> 1:39:37.719 with a link for further reading should the readers find 1:39:37.760 --> 1:39:41.320 something they want to know more about. On all aspects 1:39:41.320 --> 1:39:44.280 of you basically replacing Leo, but with the added advantage 1:39:44.320 --> 1:39:47.320 of TV. You are doing great. Keep up the good work. 1:39:47.360 --> 1:39:51.960 Aloha Forest and Forest. You made my day with that email, 1:39:52.840 --> 1:39:55.040 because take it over this show was no easy feat 1:39:55.080 --> 1:39:57.960 and I know a lot of people were wondering what 1:39:58.040 --> 1:39:59.760 direction was it going to take, how was it going 1:39:59.840 --> 1:40:02.280 to continue, and what was I gonna do with it? 1:40:02.320 --> 1:40:06.920 And by the way, this is episode number seventy eight, 1:40:07.479 --> 1:40:10.639 so year and a half. Woo. It's gone by very quickly, 1:40:10.760 --> 1:40:13.080 and that is gonna do it for this episode of 1:40:13.120 --> 1:40:16.800 the show. You can find links to everything I mentioned 1:40:16.840 --> 1:40:19.559 on my website. Just go to richon tech dot TV. 1:40:19.680 --> 1:40:21.800 I keep very good notes. You can find me on 1:40:21.840 --> 1:40:24.320 social media. I am at rich on tech. Thank you 1:40:24.400 --> 1:40:26.800 so much for listening. There are so many ways you 1:40:26.800 --> 1:40:29.240 can spend your time. I do appreciate you spending it 1:40:29.320 --> 1:40:32.200 right here with me. Have a fun and safe fourth 1:40:32.280 --> 1:40:34.439 of July. My name is rich Demiro. Thanks to everyone 1:40:34.439 --> 1:40:36.000 who makes this show possible. Later