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Speaker 1: It's the summer of foldable phones with upcoming reveals from

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Speaker 1: both Samsung and Google. Prime Day is back, How not

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Speaker 1: to Get Scammed and Xbox comes to the Fire TV Stick.

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Speaker 1: Plus your tech questions answered? What's going on on rich

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Speaker 1: Demiro And this is Rich on Tech. This is the

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Speaker 1: show where I talk about the tech stuff I think

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Speaker 1: you should know about. It's also the place where I

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Speaker 1: answer your questions about technology. I believe that tech should

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Speaker 1: be interesting, useful and fun. Let's open up those phone

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Speaker 1: lines at triple eight Rich one oh one. That's eight

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Speaker 1: eight eight seven four to two four one zero one.

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Speaker 1: Once again the phone number to call if you have

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Speaker 1: a question or comment about technology one eight eight eight

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Speaker 1: seven four to two four one zero one. Email is

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Speaker 1: also an option. Just go to the website rich on

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Speaker 1: Tech dot TV. Hit contact. That will make your message.

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Speaker 1: Your message will make its way right to my screen

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Speaker 1: and I do share those on the show from time

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Speaker 1: to time in real time too, guests. This week, I'm

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Speaker 1: going to head to VidCon twenty twenty four. This is

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Speaker 1: an annual convention that brings together digital content creators, their fans,

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Speaker 1: and industry professionals all in one place. I was there

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Speaker 1: this week in Anaheim. It was so inspiring and interesting.

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Speaker 1: So I'm going to talk to some of the organizers

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Speaker 1: and attendees at VidCon twenty twenty four this hour, next hour.

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Speaker 1: Chris Mattman. He is the new Chief Data and Artificial

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Speaker 1: Intelligence Officer at UCLA. So I thought that was really

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Speaker 1: interesting because this is an entirely new job category. We're

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Speaker 1: going to talk to him about what that means and

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Speaker 1: what it means for you if you're thinking about a

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Speaker 1: role like that. And finally, later on in the show,

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Speaker 1: Bob Carpenter, President and CEO of g D one Us,

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Speaker 1: is going to talk about the fiftieth anniversary of the barcode. Yes,

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Speaker 1: that little thing that my kids like to scan at target,

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Speaker 1: turning fifty years this week. Now, this week was a

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Speaker 1: big week for foldable phones. Well, we don't know that

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Speaker 1: to be the case just yet, but we expect it

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Speaker 1: to be the case. So a couple of announcements. First off, Samsung.

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Speaker 1: Samsung finally unveiled where they will hold their next Unpacked event.

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Speaker 1: It will be held on July tenth in Paris, France. Yes,

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Speaker 1: I am so excited. It is my first time going

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Speaker 1: to Paris, France. I will be there for the unveiling,

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Speaker 1: which will happen at three pm Parisian time and six

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Speaker 1: am Pacific time nine am Eastern time, and of course

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Speaker 1: the event will be live streamed on Samsung dot Com

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Speaker 1: probably on YouTube as well. So what are they expected

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Speaker 1: to unveil. Well, this is going to focus on their

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Speaker 1: Galaxy Z series foldable phones, that is the Galaxy Z

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Speaker 1: Fold six and then the Galaxy Z Flip six. Now,

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Speaker 1: if you think about those two phones, the fold opens

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Speaker 1: up like a book, where the flip opens up like

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Speaker 1: almost a I don't know, keyboard, but the mad libs

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Speaker 1: how would you describe that? I'm not really sure, but

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Speaker 1: you know, one opens vertically, one opens horizontally. Now, last

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Speaker 1: year these were some pretty good phones. They made some

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Speaker 1: pretty good improvements to them. They made them close flat

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Speaker 1: like they folded closed flat, which was really nice. This year,

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Speaker 1: we're hoping for some better upgrades, like maybe to the

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Speaker 1: cameras and also specifically to the outer screen on that fold.

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Speaker 1: It is still way too narrow to be highly usable

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Speaker 1: for the average person, so hopefully Samsung made some improvements

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Speaker 1: there and made that phone just a little bit more usable.

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Speaker 1: They're also going to focus a lot on their Galaxy AI,

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Speaker 1: and this is their blend of different things you can

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Speaker 1: do on the phone, whether or it's photo editing, whether

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Speaker 1: it's translating text messages and summarizing notes, things like that.

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Speaker 1: I think it's really interesting because as much as Samsung

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Speaker 1: likes to differentiate their phones, they're kind of running into

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Speaker 1: an issue with Android at large because so many of

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Speaker 1: the features that they're building into their phones eventually become

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Speaker 1: a standard Android feature, and so they have to kind

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Speaker 1: of make these adjustments later on where Google comes out

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Speaker 1: with these features in Android. So a lot of these

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Speaker 1: Galaxy AI features are sort of already now being baked

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Speaker 1: into the Android phones in general, and so Samsung usually

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Speaker 1: does it a little bit differently, puts their own spin

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Speaker 1: on it, and sometimes it just becomes a standard Android feature. Now,

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Speaker 1: the other thing that they are going to unveil is

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Speaker 1: this highly anticipated Galaxy Ring. So this is their smart

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Speaker 1: ring that is said to rival the Aura ring, and

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Speaker 1: I've worn the Aurora ring. I think it's incredible. I've

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Speaker 1: also been wearing a ring from a company called a

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Speaker 1: maze Fit and it's really good. These rings, I see

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Speaker 1: a lot of potential for them because they're simple, they're easy,

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Speaker 1: they're always on your finger. They're very easy to wear

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Speaker 1: to sleep, which means you can get really nice sleep

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Speaker 1: metrics without a big thing on your wrist. And so

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Speaker 1: the Galaxy Ring, of course, will fit into that whole

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Speaker 1: ecosystem of the watch and the Samsung phones. And now

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Speaker 1: you've got the ring, and so that will be really

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Speaker 1: interesting to see what that's all about. I don't expect

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Speaker 1: a lot of surprises there. It's probably gonna have a

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Speaker 1: lot of AI features, but you know, it's going to

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Speaker 1: do the standard stuff, you know, track your heart rate,

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Speaker 1: track your oxygen, track your sleeping. And I think that'll

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Speaker 1: be a nice growth area for Samsung because you've got

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Speaker 1: a lot of Samsung fans out there and this will

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Speaker 1: work nicely in that ecosystem. Right now, Samsung doing a

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Speaker 1: deal where they will give you fifty dollars pre order

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Speaker 1: credit if you give them your email address. They're also

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Speaker 1: promising up to fifteen hundred dollars in trade in credit,

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Speaker 1: so if you have one of these foldable phone owns,

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Speaker 1: you might get a nice trade in that helps them

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Speaker 1: pump the numbers, you know, for like the sales and

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Speaker 1: pre sales and all that stuff. No obligation, you just

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Speaker 1: give them your phone number or your email address rather. Now,

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Speaker 1: not to be outdone, Google, just hours after Samsung's big announcement,

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Speaker 1: they came out with their own announcement. They said, you

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Speaker 1: know what, hold my beer. We're going to have an

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Speaker 1: announcement on August thirteenth for our new Pixel devices. And

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Speaker 1: let's see if I can find the actual invite that

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Speaker 1: I got from Google. Hey, let's see August thirteenth, Mountain View, California.

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Speaker 1: This email does not confirm your registration. Please click the

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Speaker 1: RSVP button. Hey, Rich, You're invited to an in person

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Speaker 1: made by Google event where we'll showcase the best of

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Speaker 1: Google AI, Android software and the Pixel portfolio of devices.

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Speaker 1: So what does that mean? Kind of a head scratcher,

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Speaker 1: because two things going on here. Number One, these devices

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Speaker 1: that Google are putting out, or is putting out, I

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Speaker 1: should say, they're going right up against the Samsung devices. Now,

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Speaker 1: Google and Samsung work very closely these days. But it's

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Speaker 1: interesting that they're competing in this foldable space. So we're

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Speaker 1: gonna see Pixel devices, including the new Pixel fold I'm

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Speaker 1: guessing that none of this is confirmed. Obviously, they just

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Speaker 1: said Pixel portfolio. So what does that mean? The rumor

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Speaker 1: mill is saying there's gonna be the Pixel nine and

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Speaker 1: two sizes of the Pixel nine Pro. Just what I said,

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Speaker 1: I said, give me a Pixel nine Pro where I

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Speaker 1: don't have to have this big phone I can have

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Speaker 1: all the great features but in a smaller size. So

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Speaker 1: it sounds like they may be doing that this time around.

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Speaker 1: We're also looking at a larger pixel Watch three coming

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Speaker 1: in two different sizes, so the standard size they've got

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Speaker 1: right now forty one millimeters and also a forty five

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Speaker 1: millimeter size, which that'll be nice because the bigger screen

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Speaker 1: does give you a lot more benefit. And then maybe

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Speaker 1: some new Pixel buds. Now, this is the interesting thing.

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Speaker 1: This This event is typically held in October, so usually

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Speaker 1: the cadence is Samsung shows off their devices, then Apple

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Speaker 1: and then Google. But this year it is now Samsung,

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Speaker 1: then Google, and then Apple brings up the rear. Now,

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Speaker 1: we are not expecting any foldable phones from Apple, but

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Speaker 1: you know, Apple kind of lives in a world of

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Speaker 1: their own, so it's not like a lot of people

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Speaker 1: are trying to decide between a foldable phone and the

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Speaker 1: latest iPhone. But if these things have enough great features,

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Speaker 1: maybe Samsung and Google might be able to win some

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Speaker 1: of those potential upgraders from Apple who have already seen

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Speaker 1: what iOS eighteen is going to bring, and maybe they're saying, eh,

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Speaker 1: I'd kind of rather maybe try something a little bit different,

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Speaker 1: little new this time around. Emphasis on AI once again,

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Speaker 1: both Google and Samsung and Apple, they have all emphasized

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Speaker 1: their AI offerings. I have been trying out a lot

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Speaker 1: of this stuff, both from Samsung and Google. It's kind

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Speaker 1: of all over the place right now because because you know,

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Speaker 1: there's a lot of this AI stuff, but it's kind

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Speaker 1: of like not necessarily perfectly baked in. And I'm kind

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Speaker 1: of curious to see what Apple's going to do because

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Speaker 1: there's is much more baked into your device where it's

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Speaker 1: accessing your text messages, it's accessing your email, whereas like

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Speaker 1: Google's and Samsung's, you know, it's just kind of like

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Speaker 1: more for translation, more for summarization, and I do like

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Speaker 1: Gemini for getting some up to date answers, but it's

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Speaker 1: kind of slow and it's not always like, you know,

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Speaker 1: the best out there when it comes to these answers.

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Speaker 1: So we're gonna have to see how this all shakes out.

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Speaker 1: The other thing that's happening that was announced this week

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Speaker 1: is Prime Day from Amazon. So Amazon's tenth annual Prime

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Speaker 1: Day that will happen on July sixteenth and seventeenth. Of course,

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Speaker 1: as usual, they are promising millions of deals across thirty

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Speaker 1: five categories for Prime members. So that's the notable thing here.

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Speaker 1: You do have to be a Prime member. Of course.

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Speaker 1: They're giving a thirty day trial to Prime available for free.

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Speaker 2: Uh.

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Speaker 1: Some of the things they're promising up to forty percent

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Speaker 1: off Sony wireless headphones, thirty percent off Peloton products. Peloton

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Speaker 1: sadly needs the help because you know they're not doing

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Speaker 1: so great these days. Forty percent off Amazon Basics and

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Speaker 1: Amazon Essentials. And right now you can get three months

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Speaker 1: free of Audible and five months free of Prime Music.

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Speaker 1: So again, Prime Day happening on July sixteenth and seventeenth.

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Speaker 1: Coming up. I'll tell you how to avoid getting scammed

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Speaker 1: on Prime Day, all right? The phone number four, the

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Speaker 1: show eight eight eight rich one On one eight eight

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Speaker 1: eight seven four to two four one zero one, the

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Speaker 1: website rich On tech dot TV. We'll get to your

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Speaker 1: calls next. You are doing something smart. You are listening

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Speaker 1: to rich On Tech. Welcome back to rich on Tech.

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Speaker 1: Rich Demiro here hanging out with you, talking technology at

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Speaker 1: triple eight rich one O one. That's eight eight eight

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Speaker 1: seven four to two four one zero one. Welcome back

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Speaker 1: to rich on Tech. Rich DeMuro here hanging out with you,

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Speaker 1: talking technology at triple eight Rich one oh one. That's

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Speaker 1: eight eight eight seven four to two, four to one

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Speaker 1: zero one. If you have a question about technology, give

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Speaker 1: me a call. We'll get back to the phone lines

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Speaker 1: in just a moment. This week I visited VidCon Anaheim.

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Speaker 1: This is an event that brings together creators, their fans, merchandise,

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Speaker 1: and brands. It's basically a one stop shop to celebrate

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Speaker 1: all things creators and the Internet. First, I spoke with

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Speaker 1: Sarah Tortoreadi about how this event brings all these different

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Speaker 1: elements together. So what is VidCon all about.

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Speaker 3: It is about converging all of the things about digital

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Speaker 3: media in one place. We've got the biggest creators, We've

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Speaker 3: got all of the fans of those creators. We have

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Speaker 3: up and coming creators who are here to learn how

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Speaker 3: to be the next big creator.

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Speaker 1: And we have the industry.

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Speaker 3: Anybody who works in the digital media industry, all of

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Speaker 3: them are here in one place, and it really makes

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Speaker 3: it a magical experience.

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Speaker 1: So what have people come to VidCon for all different things?

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Speaker 4: Right?

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Speaker 3: The fans come to meet their creators, to see them,

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Speaker 3: to hear from them, to meet and mingle with other

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Speaker 3: like minded fans of those creators. The creator check is

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Speaker 3: for people who are really trying to build their business

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Speaker 3: online learn how to be the next big creator and

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Speaker 3: the industry here is here to network here from the

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Speaker 3: creators to learn about how to really drive their business

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Speaker 3: forward with what's happening right now in the digital media

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Speaker 3: and creator ecosystem.

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Speaker 1: How do you define creator people?

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Speaker 3: Anybody who makes content and content that people watch. You

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Speaker 3: can be a creator and have five followers, you can

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Speaker 3: be a creator and have a million followers. It's really

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Speaker 3: about making engaging content and you know, things that people

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Speaker 3: want to.

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Speaker 5: See and hear about.

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Speaker 1: Give me sort of a state of the industry of

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Speaker 1: being a creator and what is that like right now?

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Speaker 3: It is the celebrity right, Hollywood is no longer just Hollywood.

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Speaker 3: It's really like the kids care about people who are

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Speaker 3: making content, people who are on YouTube, who are on Instagram,

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Speaker 3: who are on TikTok, And that is what is driving

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Speaker 3: culture right now, gen z, Gen and Alpha.

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Speaker 1: That's what they care about. And a VidCon holds events

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Speaker 1: in different cities. Now it started out just in one place.

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Speaker 1: Now you're in different cities.

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Speaker 3: Why because we think that there's an appetite for what

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Speaker 3: we do elsewhere. We have become Mexico in August. This

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Speaker 3: is our going into our third year and we also

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Speaker 3: are going to our second year in Baltimore. Content creation

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Speaker 3: digital content creators are big around the world, and so

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Speaker 3: what we do has relevance.

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Speaker 1: Is this the biggest one, the biggest event? Yep.

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Speaker 3: This is our thirteenth year. So this is our bread

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Speaker 3: and butter, which is why it's so big and amazing.

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Speaker 3: The other two are up and coming, but you know,

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Speaker 3: we have confidence that we can build them moving forward.

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Speaker 1: Colin Hickey, also from VidCon, has been with the event

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Speaker 1: for a long time. He talks about how it's expanded

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Speaker 1: and changed.

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Speaker 6: So start in twenty ten by Hank and John Green

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Speaker 6: degree brothers who are authors and YouTubers and entrepreneurs and philanthropists.

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Speaker 6: And it was started in a high regency in Los Angeles.

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Speaker 5: It was about twelve hundred people.

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Speaker 6: You know, Hank and John just noticed that YouTube fandom

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Speaker 6: and community was really becoming a thing, and they wanted

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Speaker 6: to create a convention to kind of celebrate that. And

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Speaker 6: so we went from twelve hundred people in la and

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Speaker 6: to you know, fifty five thousand people last year in

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Speaker 6: Anaheim and we're in We've been to five different countries

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Speaker 6: and continents, and yeah, we're all over the place.

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Speaker 1: What has changed in the thirteen years that you've been

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Speaker 1: hosting vidcom?

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Speaker 6: I think, obviously, I think the size of the convention

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Speaker 6: is one thing. You know, it was there wasn't these

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Speaker 6: giant booths back in twenty ten. But like the fandom

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Speaker 6: has grown, the platforms have grown. Back then, it was

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Speaker 6: normally just YouTubers and now it's TikTokers and snapchatters and Instagram,

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Speaker 6: you know. So I think just online video as a

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Speaker 6: whole was matured and grown up, and we're just making

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Speaker 6: sure that we're trying to stay consistent with that and

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Speaker 6: highlight every year.

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Speaker 1: So for the people that want to become the next

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Speaker 1: big thing, are you selling a dream or do you

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Speaker 1: still think it's really possible.

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Speaker 6: I think they're creating stars every day. But we have

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Speaker 6: kids who was to come to Viccano and buy a

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Speaker 6: community track ticket. Three years later, they might be on

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Speaker 6: the side of the building and was one of our

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Speaker 6: future creators and have a million fans. So I think

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Speaker 6: some of these kids, we're probably creating superstars every day online, and.

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Speaker 1: You've been doing this for a long time, So what

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Speaker 1: do you like about this? What do you get out

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Speaker 1: of it? Every year?

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Speaker 6: I just love seeing the fans interact.

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Speaker 1: A lot of these kids show up.

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Speaker 6: They have liked interests, they like the same creators, they

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Speaker 6: meet at Viccon in person, and they become friends for life.

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Speaker 1: Alie Rodriguez, an attendee from Coasta Mesa, California, explains to

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Speaker 1: me the concept of cosplay. Why'd you come to Viccon?

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Speaker 7: I came last year and it was really fun, so

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Speaker 7: I decided to come again.

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Speaker 1: What do you like about it?

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Speaker 7: I get to meet different creators and it also all

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Speaker 7: get to waste my money on stuff, and I also

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Speaker 7: get to dress up. One of the excuses to cosplay,

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Speaker 7: and I really enjoy doing that.

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Speaker 1: Explain that to someone who doesn't understand what cosplay is

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Speaker 1: and why you would dress up.

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Speaker 7: Cosplay is like Halloween is like dressing up as a

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Speaker 7: character for Halloween, but you go to different conventions dressed

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Speaker 7: up as this as that character, and sometimes you can

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Speaker 7: make your own like how you do for a Halloween costume,

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Speaker 7: and it's honestly, like really fun.

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Speaker 1: Mara Rodriguez is shop running five kids at the event.

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Speaker 8: You know what, It's a good outlet for them. It's

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Speaker 8: a safe space for them to come and just kind

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Speaker 8: of see their creators that they like to watch on

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Speaker 8: YouTube or TikTok or whatever. So it's a good way

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Speaker 8: for them to do in real life versus just always

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Speaker 8: over the video. But it's good, you know, It's it's clean,

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Speaker 8: wholesome fun and they just have a glass. It's it's

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Speaker 8: kind of crazy and NonStop like for three days, but

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Speaker 8: I think it's worth it.

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Speaker 1: What do you think about the difference between the celebrities,

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Speaker 1: you know, of the previous generation versus today's celebrities, which

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Speaker 1: are streamers and YouTubers.

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Speaker 8: It's really different because obviously you look at celebrities like

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Speaker 8: in my time, where they were just on the big

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Speaker 8: screen and you're like, probably not attainable to really get

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Speaker 8: to meet one of them. But here you come to

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Speaker 8: these conventions and they are celebrity in their own right

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Speaker 8: and you get to meet them and they're like super

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Speaker 8: cool and chill and just very down to earth that

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Speaker 8: it's like cool, you know, So they don't feel like

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Speaker 8: celebrity status, but they are just because of the viewers obviously.

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Speaker 1: Finally, I spoke with Jordan Matter, a photographer turned YouTuber.

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Speaker 1: He now has twenty three million subscribers on YouTube and

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Speaker 1: makes a living off the platform. So how did you

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Speaker 1: build your channel?

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Speaker 9: So I started by doing photography challenges back in the day,

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Speaker 9: and so the video is as popular as the person

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Speaker 9: I was photographing. So if I was doing Charlie Demilio

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Speaker 9: would get a lot of views that kind of thing.

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Speaker 9: And then I eventually transition over to working with my

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Speaker 9: daughter because I was missing her, so I wanted to

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Speaker 9: work with her once in a while, and then that

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Speaker 9: became very very popular and we've been doing.

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Speaker 1: It ever since. And so why do you come to vidcom.

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Speaker 9: Because this is where everybody is to talk about everything

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Speaker 9: creator led and I'm interested and fascinating, and I also

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Speaker 9: get an opportunity to meet a bunch of people who

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Speaker 9: watch our videos.

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Speaker 1: How long you've been doing this and are you still learning?

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Speaker 5: Seven years?

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Speaker 1: And yes, never stops. And so tell me about the

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Speaker 1: life of a creator. What does it entail people? It

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Speaker 1: looks very easy?

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Speaker 9: Is it great question? Because it seems like it's really easy, right, Yeah,

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Speaker 9: it is the greatest job you can have. So there's

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Speaker 9: no complaint when I say that we work seven days

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Speaker 9: a week, and six of the days is to plan

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Speaker 9: a video and then one day is to shoot it.

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Speaker 9: So we do all of it to plan out that

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Speaker 9: one day.

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Speaker 1: And what's your tips to aspiring creators? Because kids don't

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Speaker 1: want to be an astronaut or a lawyer anymore. They

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Speaker 1: want to be a YouTuber.

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Speaker 9: Yeah, and it's a great career, but you got to

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Speaker 9: do something that is truthful to yourself. So and don't

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Speaker 9: copy people, do something original, and be consistent. Be consistent.

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Speaker 9: That's the number of things. Don't give up. Just keep

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Speaker 9: posting every week, pick a time, pick a day, and

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Speaker 9: do it every week and eventually you'll find an audience.

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Speaker 1: It's been a while since I attended Vidcom, but it

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Speaker 1: was really impressive to see all of these young people

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Speaker 1: so infatuated with creators that they can actually meet and

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Speaker 1: talk to and really get inspiration from. I also love

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Speaker 1: how Hollywood is changing, the idea of celebrity is changing,

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Speaker 1: and really the only barrier to entry at this point

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Speaker 1: is a smartphone. Next up, Vidcom will be held in

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Speaker 1: Mexico in August, then Baltimore in September. And just to

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Speaker 1: give you an idea of how big this show has become,

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Speaker 1: the brand is now owned by Paramount More. Rich On

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Speaker 1: Tech coming your way right after this. Welcome back to

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Speaker 1: rich on Tech. Rich Demiro here hanging out with you,

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Speaker 1: talking technology at Triple eight Rich one oh one. That's

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Speaker 1: eight eighty eight seven four to two, four to one

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Speaker 1: zero one. The website for the show rich on Tech

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Speaker 1: dot tv. If you want links to anything I mentioned,

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Speaker 1: you can hit the light bulb at the top of

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Speaker 1: the website. If you want to get in touch with me,

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Speaker 1: just hit contact, and many of you do, so thank

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Speaker 1: you for that. I do see all the emails. I

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Speaker 1: can't get to every single one of them, but I

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Speaker 1: do my best. And if you want to sign up

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Speaker 1: for the newsletter while you're there, be sure to do that.

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Speaker 1: I just sent out my new issue today, which talks

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Speaker 1: about a lot of the things that I talked about

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Speaker 1: on this show as well. Well you knew this was coming.

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Speaker 1: The record labels are suing two AI music generators for

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Speaker 1: copyright infringement. In fact, we played the music that we

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Speaker 1: created from one of these on the show. So the

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Speaker 1: RIAA taking action against Suno and Udio. Basically the RIAA,

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Speaker 1: which is made up of all these major record labels, Sony, UMG,

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Speaker 1: It's Universal Music Group, and Warner Records, they say, you

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Speaker 1: know what, how did you train your AI to generate

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Speaker 1: music on the fly? What did you program your AI with?

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Speaker 1: What did it learn from? We have a hunch that

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Speaker 1: it was our songs from our major artists. In fact,

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Speaker 1: we've heard songs that sound just like Michael Jackson's, that

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Speaker 1: sound just like Chuck Berry's. So this is going to

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Speaker 1: go on and on. Obviously, this is one of the

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Speaker 1: biggest questions in AI at this point. Where are you

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Speaker 1: getting your training material? Now? Say, some AI systems are

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Speaker 1: going kind of like the legal route and they're just

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Speaker 1: you know, they're they're licensing things, and others are taking

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Speaker 1: more of a fair use route where they're saying, you

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Speaker 1: know what, we're just kind of using stuff that we

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Speaker 1: see on the open web, just like anyone else would,

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Speaker 1: like a human would. And this is kind of a

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Speaker 1: gray area, and obviously these legal folks will kind of

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Speaker 1: argue all of this stuff. But there are two sides

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Speaker 1: to this. I mean, if you think about it, Let's

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Speaker 1: say I wrote a book and I read all of

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Speaker 1: the classics, you know, all the Moby Dicks of the

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Speaker 1: world and all of the different things that people can read,

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Speaker 1: and then I came up with my own book. Do

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Speaker 1: you think that book would be influenced by the stuff

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Speaker 1: that I read as a child or as a teen

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Speaker 1: in my influential years. Probably, And that's kind of their

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Speaker 1: argument with this AI. They're saying, look, AI is just

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Speaker 1: like a human it's like a brain. It's just absorbing

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Speaker 1: all the stuff that's around it in the world and

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Speaker 1: then it's spitting out its own kind of stuff. But

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Speaker 1: these companies that own the materials are saying, not so fast.

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Speaker 1: You know, these artists need to be paid because you're

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Speaker 1: you're making stuff that's kind of that's based on their art.

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Speaker 1: You're writing articles that are based on the New York

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Speaker 1: Times and the LA Times and the Wall Street Journal articles.

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Speaker 1: You're creating music that's based on musical artists that we've

435
00:22:45,760 --> 00:22:50,000
Speaker 1: paid to create. And so this is definitely the biggest

436
00:22:50,040 --> 00:22:53,800
Speaker 1: issue going on with AI services. Where are they getting

437
00:22:53,800 --> 00:22:57,320
Speaker 1: their training and we will continue to follow this. But yes,

438
00:22:57,400 --> 00:22:59,959
Speaker 1: the record labels, they want their money. They say pay up,

439
00:23:00,240 --> 00:23:05,880
Speaker 1: pay up. Let's go to Jenny and Jerry in Costa Mesa. Jerry,

440
00:23:05,960 --> 00:23:08,320
Speaker 1: you're on with Rich. Hi.

441
00:23:09,200 --> 00:23:14,760
Speaker 10: Well, I've got a problem with my EPs and super

442
00:23:14,800 --> 00:23:16,520
Speaker 10: printer the twenty.

443
00:23:18,080 --> 00:23:20,199
Speaker 1: Well, you know I don't take any printer questions on

444
00:23:20,240 --> 00:23:23,800
Speaker 1: this show. Jerry, you don't, I don't, so, but I'll

445
00:23:23,800 --> 00:23:28,360
Speaker 1: take yours. We'll just hear you out. There's so many,

446
00:23:28,560 --> 00:23:32,280
Speaker 1: I joke, because there are so many printer issues, literally

447
00:23:32,320 --> 00:23:34,399
Speaker 1: every printer. I don't think I've ever met a printer

448
00:23:34,440 --> 00:23:37,440
Speaker 1: that doesn't have an issue. Like even mine has an error.

449
00:23:37,480 --> 00:23:40,960
Speaker 1: It's like the equivalent of the twelve o'clock flashing blinking

450
00:23:41,080 --> 00:23:44,720
Speaker 1: time on the VCR. Everyone's printer has an error. What's yours? Jerry?

451
00:23:45,320 --> 00:23:49,119
Speaker 10: Well, this is you. You have the four colors, and

452
00:23:49,200 --> 00:23:51,639
Speaker 10: you go buy the big things and pill them up

453
00:23:51,640 --> 00:23:56,399
Speaker 10: and they last forever, suppose So, okay, I usually just

454
00:23:56,600 --> 00:23:59,640
Speaker 10: use the black. I don't use the color stuff ever,

455
00:24:00,520 --> 00:24:03,320
Speaker 10: mostly all blacks. Why I got this one, I don't know,

456
00:24:03,880 --> 00:24:07,960
Speaker 10: But anyway, I filled the black all up just fine,

457
00:24:08,040 --> 00:24:11,040
Speaker 10: but the colors were starting to get down. Maybe like

458
00:24:11,160 --> 00:24:15,000
Speaker 10: two thirds of the way down. So I figured, well

459
00:24:15,040 --> 00:24:18,760
Speaker 10: out fill those all up, because there's something in the

460
00:24:18,800 --> 00:24:22,320
Speaker 10: instructions that tell you if they get to a certain point,

461
00:24:22,800 --> 00:24:25,720
Speaker 10: it won't print anymore. Well, about the time that I

462
00:24:25,840 --> 00:24:29,720
Speaker 10: read that, it stopped printing. So I went out bought

463
00:24:29,760 --> 00:24:32,840
Speaker 10: the four color or three other colors, filled those up.

464
00:24:33,720 --> 00:24:37,120
Speaker 10: Now I've got all four of them filled perfectly. Followed

465
00:24:37,160 --> 00:24:41,480
Speaker 10: the directions, followed the resetting all the stuff it won't print?

466
00:24:42,359 --> 00:24:44,520
Speaker 1: What is it saying? Why I won't it print? What's

467
00:24:44,520 --> 00:24:45,080
Speaker 1: it telling you?

468
00:24:45,920 --> 00:24:53,479
Speaker 10: It's just it's just says it won't even turn onto printing.

469
00:24:54,119 --> 00:24:57,159
Speaker 1: Okay, So is there is there a message on it

470
00:24:57,200 --> 00:24:58,960
Speaker 1: at all? Or is there a message on the window?

471
00:24:59,400 --> 00:25:05,240
Speaker 10: No message, just the little sing on the printer, you know,

472
00:25:05,280 --> 00:25:07,520
Speaker 10: a little small thing, and it just is blanked.

473
00:25:07,960 --> 00:25:11,600
Speaker 1: Okay. So have you unplugged this printer and plugged it

474
00:25:11,640 --> 00:25:11,919
Speaker 1: back in?

475
00:25:12,800 --> 00:25:13,000
Speaker 11: Yes?

476
00:25:13,320 --> 00:25:13,840
Speaker 10: Okay?

477
00:25:13,880 --> 00:25:19,640
Speaker 1: And what happens then? Okay, Now when you look at

478
00:25:19,640 --> 00:25:22,560
Speaker 1: your the print heads, are they all seated properly? Have

479
00:25:22,640 --> 00:25:25,120
Speaker 1: you popped the cartridges out and have you popped them

480
00:25:25,119 --> 00:25:28,480
Speaker 1: back in to make sure that they're all seated properly,

481
00:25:28,480 --> 00:25:30,359
Speaker 1: because sometimes if the door is not closed.

482
00:25:30,880 --> 00:25:31,080
Speaker 2: Yeah.

483
00:25:31,160 --> 00:25:34,000
Speaker 10: I followed all the directions for all of that, and

484
00:25:34,240 --> 00:25:39,480
Speaker 10: uh yeah, you know, each time set it back up

485
00:25:39,520 --> 00:25:41,960
Speaker 10: the way you know, the original setup for the thing

486
00:25:42,280 --> 00:25:45,400
Speaker 10: and saying nothing, okay. The other thing only about three

487
00:25:45,480 --> 00:25:46,359
Speaker 10: years old, so.

488
00:25:46,520 --> 00:25:51,359
Speaker 1: You know, yeah, oh yeah, this thing should last for

489
00:25:51,400 --> 00:25:54,399
Speaker 1: a long time. The other thing, it sounds like it

490
00:25:54,440 --> 00:25:56,679
Speaker 1: could be a software issue or something. Is just not

491
00:25:56,960 --> 00:25:59,359
Speaker 1: like when you when you've refilled it. It's just not

492
00:25:59,480 --> 00:26:02,000
Speaker 1: like regis during again, Uh, is there a way to

493
00:26:02,000 --> 00:26:05,080
Speaker 1: do a factory reset on this printer? Can you? Is

494
00:26:05,119 --> 00:26:07,280
Speaker 1: there any what? What was the model number again?

495
00:26:08,520 --> 00:26:12,840
Speaker 10: Let's see it's twenty seven, let me do it.

496
00:26:13,080 --> 00:26:17,720
Speaker 1: Twenty seven sixty, twenty seven twenty yeah, okay, twenty seven,

497
00:26:17,800 --> 00:26:23,439
Speaker 1: twenty seven, fifty seven fifty okay, so let's see if

498
00:26:23,480 --> 00:26:26,600
Speaker 1: they're okay. So, uh, the twenty seven to fifty does

499
00:26:26,800 --> 00:26:30,119
Speaker 1: have a reset button. So I think what you should

500
00:26:30,119 --> 00:26:35,080
Speaker 1: do is basically reset this to factory defaults. And I

501
00:26:35,119 --> 00:26:38,120
Speaker 1: think that that that's probably what's gonna help it. Now,

502
00:26:38,119 --> 00:26:39,760
Speaker 1: this will take it off of your Are you connected

503
00:26:39,840 --> 00:26:41,040
Speaker 1: via Wi Fi on this printer?

504
00:26:41,760 --> 00:26:41,960
Speaker 7: Yeah?

505
00:26:42,160 --> 00:26:44,359
Speaker 1: Huh okay, so it's gonna take it off your Wi

506
00:26:44,359 --> 00:26:47,520
Speaker 1: Fi network and you're gonna have to reset it up

507
00:26:47,560 --> 00:26:51,520
Speaker 1: on that Wi Fi network. But I think I think

508
00:26:51,560 --> 00:26:54,439
Speaker 1: the reset should fix it, because it sounds like if

509
00:26:54,440 --> 00:26:56,480
Speaker 1: you're not getting any message, do you see the printer

510
00:26:56,560 --> 00:26:58,720
Speaker 1: on your computer when you go to print, like is

511
00:26:58,760 --> 00:27:01,080
Speaker 1: it on? Oh it's not even okay, all right, then

512
00:27:01,119 --> 00:27:03,119
Speaker 1: it sounds like it might have gotten disconnected from your

513
00:27:03,119 --> 00:27:06,280
Speaker 1: WiFi network. I think I think the reset of the

514
00:27:06,440 --> 00:27:09,320
Speaker 1: entire printer will will snap this thing back into action.

515
00:27:09,480 --> 00:27:11,399
Speaker 1: I'm not sure what happened in the clean and the

516
00:27:11,440 --> 00:27:15,399
Speaker 1: refilling process, why why it went dormant on you. But

517
00:27:15,400 --> 00:27:17,359
Speaker 1: if you're not seeing it when you go to print

518
00:27:17,960 --> 00:27:20,439
Speaker 1: on your actual computer, like if it's not showing up

519
00:27:20,440 --> 00:27:23,640
Speaker 1: as an option, then this printer has disappeared off your network,

520
00:27:23,680 --> 00:27:25,240
Speaker 1: and so you're not gonna be able to do anything

521
00:27:25,240 --> 00:27:27,720
Speaker 1: with it. So it may not be that it's actually,

522
00:27:29,520 --> 00:27:31,600
Speaker 1: you know, not working. It may be that your computer

523
00:27:31,720 --> 00:27:33,680
Speaker 1: is just not recognizing this printer. So you want to

524
00:27:33,720 --> 00:27:37,080
Speaker 1: make sure find the reset button just you know, Google

525
00:27:37,600 --> 00:27:42,040
Speaker 1: reset button or Factory Reset twenty seven fifty epsyn and

526
00:27:42,040 --> 00:27:44,320
Speaker 1: then once you do that, it will go back to

527
00:27:44,359 --> 00:27:47,360
Speaker 1: the factory settings, which means you're gonna have to set

528
00:27:47,400 --> 00:27:50,200
Speaker 1: this up from scratch using your computer. So run the

529
00:27:50,240 --> 00:27:53,720
Speaker 1: little program on your computer in the settings to find

530
00:27:53,720 --> 00:27:56,959
Speaker 1: this printer on and to set this printer up so

531
00:27:56,960 --> 00:27:58,880
Speaker 1: it should find it on your network and help set

532
00:27:58,880 --> 00:28:02,879
Speaker 1: it up. That should take care of it hopefully. If not,

533
00:28:03,840 --> 00:28:05,920
Speaker 1: you may have to get on the phone with EPSYN

534
00:28:05,960 --> 00:28:08,560
Speaker 1: and do some troubleshooting with their tech support department. But

535
00:28:08,640 --> 00:28:11,680
Speaker 1: that's uh. That's why I don't take printer questions because

536
00:28:11,680 --> 00:28:14,000
Speaker 1: there's just too many variables. There's too many things that

537
00:28:14,040 --> 00:28:17,199
Speaker 1: can go wrong with a printer in this day and age.

538
00:28:17,240 --> 00:28:19,959
Speaker 1: With these printers, they should be very simple. But for

539
00:28:20,000 --> 00:28:22,840
Speaker 1: some reason, like my printer, it gives me an error

540
00:28:22,880 --> 00:28:25,400
Speaker 1: message that it can't connect to the internet when it's

541
00:28:25,400 --> 00:28:27,840
Speaker 1: connected to the internet every single day. It's always been,

542
00:28:27,880 --> 00:28:30,000
Speaker 1: nothing has changed, but it's like, hey, if you don't

543
00:28:30,000 --> 00:28:32,119
Speaker 1: connect to the internet in the next couple of days,

544
00:28:32,160 --> 00:28:35,320
Speaker 1: you're going to lose all your print privileges. Because I'm

545
00:28:35,320 --> 00:28:38,360
Speaker 1: on that fancy program with HP where you pay every

546
00:28:38,440 --> 00:28:40,880
Speaker 1: month for the privilege of printing from the printer that

547
00:28:40,920 --> 00:28:42,960
Speaker 1: you bought at the store. I know, it's a it's

548
00:28:42,960 --> 00:28:46,360
Speaker 1: a great everything's a subscription these days, including my own

549
00:28:46,400 --> 00:28:49,440
Speaker 1: printer eighty to eight rich one on one eight eight

550
00:28:49,520 --> 00:28:52,680
Speaker 1: eight seven four to two four one zero one. Jerry,

551
00:28:52,680 --> 00:28:56,440
Speaker 1: thanks for the call, and please submit on the website

552
00:28:56,480 --> 00:28:59,240
Speaker 1: and update so I know that you're able to print

553
00:28:59,240 --> 00:29:01,920
Speaker 1: one of these days. All right, Coming up, I'll tell

554
00:29:01,920 --> 00:29:05,480
Speaker 1: you how not to be scammed on Prime Day plus

555
00:29:05,600 --> 00:29:09,640
Speaker 1: team viewer had to hack. I'll explain what that means

556
00:29:09,680 --> 00:29:13,880
Speaker 1: for you. This is rich on Tech. Welcome back to

557
00:29:14,000 --> 00:29:16,440
Speaker 1: rich On Tech. Rich Demiro here hanging out with you,

558
00:29:16,600 --> 00:29:20,960
Speaker 1: talking technology at Triple A rich one oh one eight

559
00:29:21,000 --> 00:29:23,960
Speaker 1: eight eight seven four to two, four one zero one.

560
00:29:24,040 --> 00:29:26,320
Speaker 1: Coming up this hour, we're going to talk to Chris Mattman.

561
00:29:26,800 --> 00:29:31,560
Speaker 1: He is the new Chief Data and Artificial Intelligence Officer

562
00:29:31,720 --> 00:29:34,720
Speaker 1: at UCLA. I thought that was an interesting job title,

563
00:29:34,760 --> 00:29:39,040
Speaker 1: one that probably didn't exist a year ago, and so

564
00:29:39,160 --> 00:29:42,280
Speaker 1: we'll we'll hear what that's all about. Prime Day coming

565
00:29:42,360 --> 00:29:47,000
Speaker 1: up here on July sixteenth and seventeenth. Do not get scammed.

566
00:29:47,440 --> 00:29:52,680
Speaker 1: Amazon says suspicious email messages increased from five thousand per

567
00:29:52,720 --> 00:29:56,240
Speaker 1: week to fourteen thousand per week during the last Prime Day,

568
00:29:57,120 --> 00:29:59,680
Speaker 1: and so here's what they say to do. Number One,

569
00:30:00,040 --> 00:30:02,760
Speaker 1: verify your purchases on Amazon if you get one of

570
00:30:02,760 --> 00:30:05,680
Speaker 1: these text messages that says, hey, we're having trouble with

571
00:30:05,720 --> 00:30:08,880
Speaker 1: your delivery. Do not click the link in that message.

572
00:30:08,920 --> 00:30:11,239
Speaker 1: They will hack you, They will steal your information, They

573
00:30:11,240 --> 00:30:13,720
Speaker 1: will try to do all they can to get info

574
00:30:13,800 --> 00:30:16,760
Speaker 1: out of you. Everyone's ordered something on Amazon. Everyone has

575
00:30:16,800 --> 00:30:20,400
Speaker 1: a pending package. Instead, go to your Amazon account or

576
00:30:20,480 --> 00:30:23,320
Speaker 1: use the Amazon Mobile app to confirm that it's really

577
00:30:23,360 --> 00:30:27,480
Speaker 1: a purchase, or if there's any issue, use Amazon's app

578
00:30:27,520 --> 00:30:29,840
Speaker 1: and website. They do not ask for payment over the

579
00:30:29,880 --> 00:30:32,680
Speaker 1: phone or over email. They will never ask for that,

580
00:30:32,880 --> 00:30:36,440
Speaker 1: so it's always through the website. Be wary of any

581
00:30:36,480 --> 00:30:41,040
Speaker 1: false urgency. This is a tactic scammers always use. They

582
00:30:41,080 --> 00:30:44,120
Speaker 1: try to create a sense of urgency. Hey, we've got

583
00:30:44,120 --> 00:30:46,200
Speaker 1: this thing to deliver to you, but we can't deliver it.

584
00:30:46,240 --> 00:30:48,760
Speaker 1: We can't finish it because we need this final payment.

585
00:30:48,800 --> 00:30:52,560
Speaker 1: Don't do it. Don't be pressured into buying a gift card.

586
00:30:52,640 --> 00:30:54,800
Speaker 1: I know it sounds silly, but you know what, I

587
00:30:54,840 --> 00:30:57,880
Speaker 1: don't even buy gift cards for people anymore because there

588
00:30:57,920 --> 00:31:00,480
Speaker 1: are so many scams. My wife just try to use

589
00:31:00,560 --> 00:31:04,080
Speaker 1: a gift card from the Holidays the other day. Didn't work,

590
00:31:04,440 --> 00:31:07,160
Speaker 1: just didn't work, and it was like a two hundred

591
00:31:07,160 --> 00:31:10,040
Speaker 1: dollars gift card. These things they're getting hacked so often.

592
00:31:10,560 --> 00:31:14,400
Speaker 1: People just literally go to stores. They grabbed the gift cards,

593
00:31:14,440 --> 00:31:16,880
Speaker 1: they grabbed the numbers off the back you activate it.

594
00:31:16,960 --> 00:31:19,840
Speaker 1: They drained the funds. I went to Target to this

595
00:31:19,960 --> 00:31:21,560
Speaker 1: was to buy a gift card a couple of months ago,

596
00:31:21,600 --> 00:31:23,760
Speaker 1: and they wouldn't even they didn't even have them anywhere anymore.

597
00:31:23,800 --> 00:31:29,320
Speaker 1: They're only behind the like the service desk, because they

598
00:31:29,600 --> 00:31:31,400
Speaker 1: there's too many issues with it. So the last time

599
00:31:31,400 --> 00:31:32,600
Speaker 1: I had to give one to someone, I said, you

600
00:31:32,600 --> 00:31:35,080
Speaker 1: know what, Actually, Bobo, you were the last one I

601
00:31:35,120 --> 00:31:38,720
Speaker 1: gave a gift card too. Did your just work? Use

602
00:31:38,760 --> 00:31:41,280
Speaker 1: it quick? That's my other advice. Yeah, talk to Brittany

603
00:31:41,280 --> 00:31:43,000
Speaker 1: when I get home. That's That was the last gift

604
00:31:43,000 --> 00:31:46,360
Speaker 1: card I gave to Bobo for his birthday, and I

605
00:31:46,880 --> 00:31:49,840
Speaker 1: had to go behind the counter. And you know, cash

606
00:31:49,880 --> 00:31:53,520
Speaker 1: seems so like, you know, impersonal, like a gift card

607
00:31:53,560 --> 00:31:55,680
Speaker 1: of somewhere where you might use anyway. So the last

608
00:31:55,680 --> 00:31:58,360
Speaker 1: gift card I gave to my my niece and nephew,

609
00:31:58,400 --> 00:32:00,320
Speaker 1: I just didn't. I just gave him cash because the

610
00:32:00,360 --> 00:32:02,240
Speaker 1: gift cards I just didn't want to deal with the scams.

611
00:32:02,640 --> 00:32:06,360
Speaker 1: And finally, you can contact Amazon if there's an issue.

612
00:32:07,280 --> 00:32:09,920
Speaker 1: But here's the thing. Do not call a number that

613
00:32:10,000 --> 00:32:14,280
Speaker 1: you google for Amazon. Go to Amazon's website. At the bottom,

614
00:32:14,280 --> 00:32:16,400
Speaker 1: it says get in touch, chat with us. That's the

615
00:32:16,400 --> 00:32:18,640
Speaker 1: way you should do it, and then check what others

616
00:32:18,680 --> 00:32:20,720
Speaker 1: are saying. If you ever have any sort of scam

617
00:32:20,720 --> 00:32:23,760
Speaker 1: issue where you're wondering if this is a scam, go

618
00:32:23,840 --> 00:32:27,040
Speaker 1: to the Better Business Bureau scam tracker website. This is

619
00:32:27,080 --> 00:32:31,280
Speaker 1: a great website because people are always reporting scams. So

620
00:32:31,360 --> 00:32:36,280
Speaker 1: BBB dot org slash scam tracker and you can type

621
00:32:36,280 --> 00:32:38,960
Speaker 1: in any keyword. So let's say someone gave you a

622
00:32:39,040 --> 00:32:42,760
Speaker 1: job offer through LinkedIn to sell I don't know chihuahuas,

623
00:32:43,040 --> 00:32:45,560
Speaker 1: Why would you do that? I don't know whatever? Or

624
00:32:45,560 --> 00:32:47,720
Speaker 1: you're trying to adopt a I don't know. There's so

625
00:32:47,840 --> 00:32:50,200
Speaker 1: many scams out there. Just search for one of the

626
00:32:50,280 --> 00:32:54,680
Speaker 1: keywords on your BBB scam tracker and you will find

627
00:32:54,720 --> 00:32:57,920
Speaker 1: other people talking about it. Don't sell pets, adopt them.

628
00:32:57,920 --> 00:33:01,280
Speaker 1: Please don't get don't send me the angry. Let's go

629
00:33:01,400 --> 00:33:04,600
Speaker 1: to uh Andrew in Huntington Beach. Andrew, you're on with

630
00:33:04,720 --> 00:33:06,320
Speaker 1: Rich Hey rach.

631
00:33:06,400 --> 00:33:07,000
Speaker 5: How's it going?

632
00:33:07,400 --> 00:33:09,680
Speaker 1: It is going fantastic. What can I help you with?

633
00:33:12,720 --> 00:33:13,840
Speaker 8: Kind I'm on the road right now.

634
00:33:14,000 --> 00:33:17,160
Speaker 1: My iPhone is when I make a telephone call, I

635
00:33:17,200 --> 00:33:20,480
Speaker 1: need to use the speakerphone because the piece by my

636
00:33:20,560 --> 00:33:21,960
Speaker 1: ear is so quiet.

637
00:33:23,160 --> 00:33:24,200
Speaker 4: I mean, I can't use it.

638
00:33:24,800 --> 00:33:26,360
Speaker 1: Are you on speakerphone right now?

639
00:33:27,800 --> 00:33:28,120
Speaker 4: Right now?

640
00:33:28,160 --> 00:33:29,240
Speaker 8: I'm on my car phone?

641
00:33:29,320 --> 00:33:33,600
Speaker 1: Okay, So what so the the ear piece doesn't work,

642
00:33:33,640 --> 00:33:35,840
Speaker 1: it's too it's too soft, and you want to just

643
00:33:35,880 --> 00:33:39,400
Speaker 1: switch to speakerphone. Well, I need to use the speakerphone.

644
00:33:39,400 --> 00:33:42,600
Speaker 10: I've my wife to have a fixed Also, I can't.

645
00:33:42,320 --> 00:33:47,320
Speaker 1: Play in the stereo music anymore. It just doesn't do it. Well. Okay,

646
00:33:47,360 --> 00:33:49,920
Speaker 1: it sounds like it sounds like the ear piece on

647
00:33:50,000 --> 00:33:52,000
Speaker 1: your phone is clogged, and that can happen. It can

648
00:33:52,040 --> 00:33:55,320
Speaker 1: get blocked up. So I would try, and you have

649
00:33:55,360 --> 00:33:57,520
Speaker 1: to be very careful and gentle. But there's kind of

650
00:33:57,520 --> 00:34:00,640
Speaker 1: like a little area up to the top of your

651
00:34:00,680 --> 00:34:04,840
Speaker 1: phone that, you know, depending on the phone model you have,

652
00:34:06,200 --> 00:34:08,239
Speaker 1: you can kind of clean that area out a little bit,

653
00:34:08,320 --> 00:34:10,919
Speaker 1: maybe you know, use a little canned air up there.

654
00:34:10,960 --> 00:34:13,800
Speaker 1: But if you want to use speakerphone all the time,

655
00:34:13,880 --> 00:34:16,040
Speaker 1: if that's the solution, if you can't get this little

656
00:34:16,080 --> 00:34:18,879
Speaker 1: earpiece area cleaned out, and that's what the older phones

657
00:34:18,880 --> 00:34:20,600
Speaker 1: they have, like kind of that speaker grill up there.

658
00:34:22,160 --> 00:34:26,040
Speaker 1: So what I would do is turn on automatic call

659
00:34:26,200 --> 00:34:29,319
Speaker 1: routing to speakerphone. And this is an accessibility feature that's

660
00:34:29,360 --> 00:34:32,800
Speaker 1: on the iPhone, so you can just have it automatically

661
00:34:32,880 --> 00:34:35,880
Speaker 1: answer in speakerphone every time you use it. So you

662
00:34:35,880 --> 00:34:39,960
Speaker 1: can turn that on by going into Settings Accessibility and

663
00:34:40,040 --> 00:34:41,560
Speaker 1: it's kind of weird. I don't know why they call

664
00:34:41,640 --> 00:34:44,480
Speaker 1: it touch. You tap touch, which doesn't make sense because

665
00:34:44,520 --> 00:34:47,680
Speaker 1: it's an audio feature, but whatever. And then there's an

666
00:34:48,440 --> 00:34:53,120
Speaker 1: option called call audio routing and you want to select speakerphone.

667
00:34:53,200 --> 00:34:55,880
Speaker 1: Usually it's set by default to automatic. Again, this is

668
00:34:55,920 --> 00:34:58,759
Speaker 1: an accessibility feature, so every time your phone picks up,

669
00:34:58,800 --> 00:35:02,360
Speaker 1: it will just automatically into that speaker phone. If you

670
00:35:02,400 --> 00:35:04,520
Speaker 1: want to manually do it when you're in a call,

671
00:35:04,880 --> 00:35:07,279
Speaker 1: you just go ahead and tap the sound and it will.

672
00:35:07,400 --> 00:35:09,520
Speaker 1: It will give you all your options, whether it's Bluetooth,

673
00:35:09,880 --> 00:35:13,319
Speaker 1: whether it is the headset piece or or the ear

674
00:35:13,360 --> 00:35:17,440
Speaker 1: piece or the or the speakerphone there. So that is

675
00:35:17,480 --> 00:35:20,319
Speaker 1: the way to do it, but you know, depending on

676
00:35:20,360 --> 00:35:23,000
Speaker 1: your phone, I would I would clear out that little

677
00:35:23,600 --> 00:35:27,279
Speaker 1: little earpiece area. Sounds like it got a little jammed up.

678
00:35:27,320 --> 00:35:30,680
Speaker 1: So that that happens from time to time, especially when

679
00:35:30,719 --> 00:35:33,120
Speaker 1: your phone is getting softer and softer. You're like, what's

680
00:35:33,120 --> 00:35:35,759
Speaker 1: happening here, Like is my hearing going or is my

681
00:35:35,880 --> 00:35:38,000
Speaker 1: phone just clogged up? And the fact that you're telling

682
00:35:38,040 --> 00:35:40,400
Speaker 1: me that you can't hear audio either, like it's not

683
00:35:40,440 --> 00:35:42,839
Speaker 1: in stereo anymore, tells me that it's just firing out

684
00:35:42,840 --> 00:35:44,719
Speaker 1: of the speaker on the bottom of the phone and

685
00:35:44,760 --> 00:35:46,960
Speaker 1: not the speaker on the top of the phone. So, Andrew,

686
00:35:47,000 --> 00:35:50,719
Speaker 1: thanks for the call in Huntington Beach. Today, let's go

687
00:35:50,800 --> 00:35:53,879
Speaker 1: to Ron in West Hollywood. Ron, you're on with Rich.

688
00:35:54,360 --> 00:35:56,879
Speaker 11: They're Rich. You're a good replacement for Leo. I used

689
00:35:56,920 --> 00:35:58,959
Speaker 11: to listen to him all design for years and years

690
00:35:58,960 --> 00:36:04,279
Speaker 11: and years. Anyway, I have a Galaxy Galaxy ten. Uh,

691
00:36:04,840 --> 00:36:07,560
Speaker 11: it's locked. I can't I've tried everything that I don't

692
00:36:07,600 --> 00:36:13,560
Speaker 11: know how it got. My pin doesn't work, and anyway

693
00:36:14,080 --> 00:36:16,160
Speaker 11: I'm trying to I don't want to lose all the data.

694
00:36:16,360 --> 00:36:19,759
Speaker 11: Oh there's all the everything on it. And so yeah,

695
00:36:19,920 --> 00:36:24,360
Speaker 11: everybody could unlock it T Mobile or Samsung or whatever,

696
00:36:24,440 --> 00:36:26,799
Speaker 11: but I get to lose all my data. Yeah, and

697
00:36:26,840 --> 00:36:29,360
Speaker 11: that's not acceptable. So I went out. I bought a

698
00:36:29,560 --> 00:36:31,960
Speaker 11: went out and bought a Pixel eight. I know you

699
00:36:32,040 --> 00:36:35,399
Speaker 11: love them. Yeah, I've had nothing but trouble with it.

700
00:36:35,400 --> 00:36:37,480
Speaker 11: It just doesn't work like the Samsung. You know.

701
00:36:37,800 --> 00:36:40,480
Speaker 1: Well, it's it's different, it's it's sam Yeah. I mean

702
00:36:40,480 --> 00:36:42,600
Speaker 1: there's pros and cons of both. But okay, so you

703
00:36:42,680 --> 00:36:44,960
Speaker 1: got the Pixel eight. You want to transfer your infoover

704
00:36:45,080 --> 00:36:45,439
Speaker 1: or what.

705
00:36:45,719 --> 00:36:48,359
Speaker 11: Well, I would I would happily do that. I can't

706
00:36:48,400 --> 00:36:51,759
Speaker 11: do anything with the phone though, because it's locked. Okay,

707
00:36:51,760 --> 00:36:54,560
Speaker 11: I mean with the Galaxy, the Galaxy ten, which I wanted.

708
00:36:54,680 --> 00:36:57,880
Speaker 11: You know, I would transfer it anywhere. I'd transfer it

709
00:36:57,880 --> 00:37:02,839
Speaker 11: to A twenty four or whatever. But you know, you're

710
00:37:02,920 --> 00:37:06,320
Speaker 11: really sort of sol when you yeah, when you can't

711
00:37:06,920 --> 00:37:11,000
Speaker 11: you can't unlock it. And I've tried everything that I

712
00:37:11,000 --> 00:37:13,160
Speaker 11: can think of. And I've also talked to T Mobile

713
00:37:13,160 --> 00:37:15,000
Speaker 11: and they said, no, we can't do anything with it.

714
00:37:15,239 --> 00:37:17,680
Speaker 11: Will you lose all your data? And I've talked to

715
00:37:17,719 --> 00:37:21,839
Speaker 11: Samsung over in Glendale and they said, no, we can't

716
00:37:21,880 --> 00:37:25,359
Speaker 11: help you. And so it's like, great, that's fantastic. I've

717
00:37:25,360 --> 00:37:33,279
Speaker 11: found one one email one website on the internet. Then

718
00:37:33,480 --> 00:37:37,520
Speaker 11: they said, well give so they want twenty six bucks.

719
00:37:37,560 --> 00:37:40,560
Speaker 11: I don't care about that. It's just I'd like to

720
00:37:40,760 --> 00:37:43,040
Speaker 11: go with someone that's legitimate.

721
00:37:43,640 --> 00:37:47,520
Speaker 1: Yeah, well, I mean, look, we've had this, We've had

722
00:37:47,520 --> 00:37:51,839
Speaker 1: this question before, and it happens often. And like you said, yes,

723
00:37:52,480 --> 00:37:54,839
Speaker 1: if you forget the pin on your phone, you can

724
00:37:54,920 --> 00:37:58,319
Speaker 1: easily load up the bootloader, which is what they were

725
00:37:58,320 --> 00:38:02,440
Speaker 1: talking about and going to recover, and you can format

726
00:38:02,480 --> 00:38:07,360
Speaker 1: this phone and load the software and start fresh. But

727
00:38:07,600 --> 00:38:10,240
Speaker 1: with that pin number, there's really no way to access

728
00:38:10,280 --> 00:38:13,440
Speaker 1: what's on that device. And this is for iPhone or Android.

729
00:38:14,360 --> 00:38:17,120
Speaker 1: It's just it's a safety feature. It's a security feature,

730
00:38:17,360 --> 00:38:19,839
Speaker 1: and it's just the way that these phones are built now.

731
00:38:19,880 --> 00:38:23,080
Speaker 1: There used to be there used to be a Google

732
00:38:23,320 --> 00:38:28,880
Speaker 1: kind of system recovery that when this phone was tied

733
00:38:28,920 --> 00:38:30,920
Speaker 1: to your Google account, it would let you do it.

734
00:38:30,960 --> 00:38:34,040
Speaker 1: But I have not seen that in many, many years,

735
00:38:34,040 --> 00:38:37,080
Speaker 1: and I don't think that this phone would have that feature.

736
00:38:37,120 --> 00:38:39,920
Speaker 1: So you may try to enter the code in a

737
00:38:39,920 --> 00:38:42,399
Speaker 1: couple times wrong until it says, hey, do you want

738
00:38:42,400 --> 00:38:44,880
Speaker 1: to recover your account? If that doesn't show up, this

739
00:38:45,000 --> 00:38:48,799
Speaker 1: phone does not have that feature, so it sounds like

740
00:38:49,480 --> 00:38:52,040
Speaker 1: because this phone is locked, you're not going to be

741
00:38:52,080 --> 00:38:54,279
Speaker 1: able to recover it. And we actually had I remember now,

742
00:38:54,320 --> 00:38:57,800
Speaker 1: I remember the caller. This same thing happened, except the

743
00:38:57,840 --> 00:39:02,480
Speaker 1: caller had thousands of dollars of bitcoin stored on this phone.

744
00:39:02,560 --> 00:39:04,840
Speaker 1: And now I'm remembering. We were going through all the

745
00:39:04,920 --> 00:39:07,760
Speaker 1: motions and it was like hopeless, and I said, look,

746
00:39:08,239 --> 00:39:10,560
Speaker 1: you have to make it your job to figure out

747
00:39:10,600 --> 00:39:14,239
Speaker 1: what your pin code is. Now, Ron, I'm guessing this

748
00:39:14,360 --> 00:39:17,200
Speaker 1: pin is just four digits. You got to think hard

749
00:39:17,360 --> 00:39:21,759
Speaker 1: and long and figure out what was this code. And

750
00:39:21,800 --> 00:39:24,319
Speaker 1: so maybe if you really want this data off of

751
00:39:24,320 --> 00:39:26,520
Speaker 1: the phone, you can just kind of put in one

752
00:39:26,600 --> 00:39:29,839
Speaker 1: code every day until this thing locks you out. And

753
00:39:29,880 --> 00:39:32,200
Speaker 1: the problem is with the lockouts, they get longer and

754
00:39:32,239 --> 00:39:34,120
Speaker 1: longer over time. So the first time it may lock

755
00:39:34,160 --> 00:39:36,000
Speaker 1: you out for a little bit, next time it's going

756
00:39:36,080 --> 00:39:38,520
Speaker 1: to be longer. One more thing you can do. You

757
00:39:38,520 --> 00:39:41,640
Speaker 1: can check for a backup of this phone on your

758
00:39:41,719 --> 00:39:46,040
Speaker 1: Google website. So go to one dot Google dot com

759
00:39:46,440 --> 00:39:49,200
Speaker 1: and you will see it says storage and then backup

760
00:39:49,239 --> 00:39:51,560
Speaker 1: and it will say how many devices on your account

761
00:39:51,920 --> 00:39:54,480
Speaker 1: You can look through and it will say your device backup.

762
00:39:54,520 --> 00:39:56,640
Speaker 1: So right now, I could see I've got four different devices.

763
00:39:56,640 --> 00:39:59,279
Speaker 1: These are different devices I've been testing, and I can

764
00:39:59,320 --> 00:40:02,319
Speaker 1: see my Galaxy S twenty four Ultra. The last time

765
00:40:02,360 --> 00:40:04,920
Speaker 1: it was backed up was fourteen hours ago. I've got

766
00:40:04,960 --> 00:40:06,839
Speaker 1: a pixel on there. The last time it was backed

767
00:40:06,880 --> 00:40:09,719
Speaker 1: up was yesterday, and I've got an older phone that

768
00:40:09,719 --> 00:40:12,960
Speaker 1: says back up incomplete. So you may have a backup

769
00:40:13,040 --> 00:40:15,480
Speaker 1: of some of the basics of this device on your

770
00:40:15,480 --> 00:40:18,880
Speaker 1: Google account. Check it out. Go to one dot Google

771
00:40:19,280 --> 00:40:25,520
Speaker 1: dot com. Uh, I'm sorry, but uh yeah, that's that's

772
00:40:25,600 --> 00:40:29,239
Speaker 1: just what's happening here. Yeah, uh eighty eight rich one

773
00:40:29,280 --> 00:40:30,759
Speaker 1: on one? What was that bubble? Is it O N

774
00:40:30,840 --> 00:40:32,920
Speaker 1: E or the number one? Oh? Sorry, it's O N

775
00:40:33,000 --> 00:40:36,239
Speaker 1: E O N E dot Google dot com. On e

776
00:40:36,480 --> 00:40:39,440
Speaker 1: dot Google dot com. Uh eighty eight rich one O

777
00:40:39,520 --> 00:40:41,920
Speaker 1: one eight eight eight seven four to two four one

778
00:40:42,040 --> 00:40:44,520
Speaker 1: zero one. Please remember the pin number that you set

779
00:40:44,600 --> 00:40:47,760
Speaker 1: up on your phone. Nowadays they ask you for six digits.

780
00:40:48,160 --> 00:40:50,520
Speaker 1: Don't make it something that's easy to guess, but please

781
00:40:50,560 --> 00:40:53,160
Speaker 1: make it something that you can remember. You are listening

782
00:40:53,239 --> 00:40:57,359
Speaker 1: to rich on Tech. Welcome back to rich on Tech.

783
00:40:57,480 --> 00:41:00,719
Speaker 1: Rich DeMuro here hang out with you talking to technology.

784
00:41:01,920 --> 00:41:04,439
Speaker 1: The phone number for the show eight eight eight rich

785
00:41:04,640 --> 00:41:07,640
Speaker 1: one oh one eight eight eight seven four to two

786
00:41:07,960 --> 00:41:12,440
Speaker 1: four one zero one. Well it's happened again. I've been

787
00:41:12,480 --> 00:41:15,000
Speaker 1: texting people with green bubbles, and what do they say?

788
00:41:16,320 --> 00:41:18,400
Speaker 1: Rich What? What? What's changed?

789
00:41:18,440 --> 00:41:18,520
Speaker 4: What?

790
00:41:18,640 --> 00:41:21,920
Speaker 1: Why? The green? I am so sick and tired of

791
00:41:21,960 --> 00:41:25,800
Speaker 1: this divide in America. You think there's a divide in America,

792
00:41:26,000 --> 00:41:29,120
Speaker 1: The green and blue bubble is the real divide in America.

793
00:41:29,560 --> 00:41:33,359
Speaker 1: I'm telling you, these are just regular people that when

794
00:41:33,400 --> 00:41:36,360
Speaker 1: I text them, I'm actually scared to text them because

795
00:41:36,360 --> 00:41:38,879
Speaker 1: I don't know what they're gonna say to me. I mean,

796
00:41:39,080 --> 00:41:43,879
Speaker 1: it's so wild that this is what's happening. So, yes,

797
00:41:43,960 --> 00:41:47,759
Speaker 1: I put my sim into an Android phone. And I

798
00:41:47,800 --> 00:41:49,400
Speaker 1: don't know if you know what I do for a living,

799
00:41:49,560 --> 00:41:52,719
Speaker 1: but I test stuff out. So I'm always trying something new,

800
00:41:52,800 --> 00:41:54,960
Speaker 1: and I'm always trying a new phone and a new feature.

801
00:41:55,000 --> 00:41:57,480
Speaker 1: And yes, once in a while that involves a non iPhone.

802
00:41:57,840 --> 00:42:00,640
Speaker 1: A lot of times it does, and so so it

803
00:42:00,800 --> 00:42:03,440
Speaker 1: just cracks me up. It continues to crack me up

804
00:42:04,000 --> 00:42:06,359
Speaker 1: when people will say something and I'm like, I don't

805
00:42:06,400 --> 00:42:08,480
Speaker 1: know what to say, Like I'm a tech person, like

806
00:42:09,360 --> 00:42:12,520
Speaker 1: you know, and they're like, oh, well, it's just it's wild. Anyway.

807
00:42:13,200 --> 00:42:15,960
Speaker 11: I know people that won't date somebody if they don't

808
00:42:15,960 --> 00:42:17,440
Speaker 11: have an iPhone, I mean an iPhone.

809
00:42:17,520 --> 00:42:20,920
Speaker 1: I mean that is so ridiculous, so ridiculous. So Samsung's

810
00:42:20,920 --> 00:42:24,000
Speaker 1: and iPhones can't mesh. Apparently I don't. I don't get it. Okay,

811
00:42:24,160 --> 00:42:28,200
Speaker 1: but here's the good news. Okay, Coming in September, iPhone

812
00:42:28,239 --> 00:42:34,240
Speaker 1: will finally support something that's called RCS Rich Communications Services.

813
00:42:34,560 --> 00:42:36,920
Speaker 1: What does that mean. It means when you are texting

814
00:42:37,160 --> 00:42:40,160
Speaker 1: from an iPhone to an Android and vice versa, it

815
00:42:40,239 --> 00:42:42,759
Speaker 1: will show you the delivered, it will show you the

816
00:42:42,800 --> 00:42:45,680
Speaker 1: typing indicators. You will be able to send photos and

817
00:42:45,760 --> 00:42:49,720
Speaker 1: videos at full resolution. Hall he loujah was my next question.

818
00:42:49,880 --> 00:42:52,480
Speaker 1: That's what we need, yes, because I hate getting videos

819
00:42:52,480 --> 00:42:54,359
Speaker 1: that looked like it will send over a Nintendo sixty four.

820
00:42:54,560 --> 00:42:57,000
Speaker 1: It's ridiculous. And no, and the person on the iPhone,

821
00:42:57,040 --> 00:42:59,239
Speaker 1: I mean, now people have an awareness, but you don't

822
00:42:59,239 --> 00:43:01,799
Speaker 1: really realize that that's happening. But here's the thing there

823
00:43:01,960 --> 00:43:04,839
Speaker 1: the iPhone and I'm not gonna blame Apple, but yeah,

824
00:43:04,840 --> 00:43:08,720
Speaker 1: I'm gonna blame Apple. I message is a it's literally

825
00:43:08,760 --> 00:43:13,280
Speaker 1: the glue that holds together that three trillion dollar company

826
00:43:13,320 --> 00:43:16,360
Speaker 1: or whatever their what's the what's the market cap? Hold on,

827
00:43:16,440 --> 00:43:18,880
Speaker 1: let's see what's Apple market cap. I do like the

828
00:43:18,920 --> 00:43:21,600
Speaker 1: fact that you can FaceTime anybody, but the iPhone has

829
00:43:21,640 --> 00:43:24,640
Speaker 1: to send the Samsung personal link. Yeah, and you can

830
00:43:24,680 --> 00:43:30,400
Speaker 1: FaceTime like that, where's our wom Yeah, three trillion dollar company.

831
00:43:30,640 --> 00:43:34,160
Speaker 1: I message is the glue that holds together a three

832
00:43:34,560 --> 00:43:38,239
Speaker 1: trillion dollar company. And Apple knows this. Why do you

833
00:43:38,280 --> 00:43:41,560
Speaker 1: think they've been so protective of I Message? Why do

834
00:43:41,600 --> 00:43:45,120
Speaker 1: you think there's not an I message app for Android? Why?

835
00:43:45,239 --> 00:43:47,239
Speaker 1: Because it would make it too easy to use an

836
00:43:47,239 --> 00:43:50,239
Speaker 1: Android phone and still enjoy those conversations and be on

837
00:43:50,280 --> 00:43:53,640
Speaker 1: those group chats with the Apple people. The Apple people

838
00:43:53,680 --> 00:43:57,120
Speaker 1: love their little club. It's a little club. They've got

839
00:43:57,120 --> 00:43:59,680
Speaker 1: their air pods in nowadays it's just one air pod

840
00:43:59,719 --> 00:44:03,320
Speaker 1: in you have you noticed that trend? Oh yeah, yeah,

841
00:44:03,360 --> 00:44:05,560
Speaker 1: one AirPod in the year and they say the battery

842
00:44:05,560 --> 00:44:07,720
Speaker 1: on the other one, so one does they swap it off? Yes,

843
00:44:07,960 --> 00:44:11,200
Speaker 1: my son does that. That is literally I actually asked

844
00:44:11,200 --> 00:44:13,680
Speaker 1: people on my Facebook page like why you know, have

845
00:44:13,760 --> 00:44:16,080
Speaker 1: they noticed this trend? And I got so many comments,

846
00:44:16,719 --> 00:44:18,719
Speaker 1: and one of them was yes, you you have the

847
00:44:18,719 --> 00:44:21,600
Speaker 1: two batteries, so you have the one battery, use that

848
00:44:21,680 --> 00:44:23,200
Speaker 1: and then when that goes dead, you can swap the

849
00:44:23,200 --> 00:44:24,799
Speaker 1: other one. And you know, some people said it's for

850
00:44:24,800 --> 00:44:27,040
Speaker 1: safety reasons, so you could be aware of your surroundings

851
00:44:27,080 --> 00:44:29,719
Speaker 1: with the one year pod. You know, I'm not knocking it,

852
00:44:29,760 --> 00:44:32,160
Speaker 1: but anyway, my point is there's a little club and

853
00:44:32,200 --> 00:44:35,680
Speaker 1: that club is finally going like like, you know, there

854
00:44:35,680 --> 00:44:37,840
Speaker 1: are other people that are outside that door, behind that

855
00:44:37,920 --> 00:44:40,480
Speaker 1: velvet rope, right, they got the androids, and it's like, oh,

856
00:44:40,560 --> 00:44:42,480
Speaker 1: let me in, let me in, let me please please.

857
00:44:42,920 --> 00:44:45,239
Speaker 1: I know him, Yeah, I see him. I see my

858
00:44:45,280 --> 00:44:48,040
Speaker 1: friend there. Let me in. See the one with the

859
00:44:48,400 --> 00:44:52,520
Speaker 1: new iPhone. He's got the iPhone sixteen. Wait what so

860
00:44:52,760 --> 00:44:57,839
Speaker 1: come September, when when iOS eighteen comes out, all these

861
00:44:57,880 --> 00:45:01,000
Speaker 1: issues between the blue and the green bubbles, they will

862
00:45:01,000 --> 00:45:03,200
Speaker 1: be solved. Now, I'm not saying Apple's gonna make it,

863
00:45:03,320 --> 00:45:05,719
Speaker 1: you know, perfect, because they're gonna They're still gonna keep

864
00:45:05,760 --> 00:45:09,040
Speaker 1: a little bit back, right, They're still gonna keep green,

865
00:45:09,080 --> 00:45:12,680
Speaker 1: They're still going to keep the blue. But if you

866
00:45:12,719 --> 00:45:14,959
Speaker 1: do have these things, yeah, it will be a little

867
00:45:15,000 --> 00:45:18,120
Speaker 1: bit better. Okay, enough of my rant team Viewer. This

868
00:45:18,200 --> 00:45:20,319
Speaker 1: is a program that I recommend a lot if you

869
00:45:20,360 --> 00:45:23,399
Speaker 1: want to help someone with their computer remotely. They were

870
00:45:23,480 --> 00:45:27,359
Speaker 1: hacked on June twenty six. But here's the thing. This

871
00:45:27,560 --> 00:45:31,240
Speaker 1: was only their corporate IT environment. This does not affect

872
00:45:31,239 --> 00:45:34,879
Speaker 1: the consumer data or the consumer product. Something that's very

873
00:45:34,880 --> 00:45:36,799
Speaker 1: important to know. So if you see a headline about

874
00:45:36,840 --> 00:45:38,879
Speaker 1: Team Viewer being hacked and you say, oh, wait a second,

875
00:45:38,920 --> 00:45:41,239
Speaker 1: I've that on my computer, is my computer part of

876
00:45:41,239 --> 00:45:44,480
Speaker 1: this hack, which apparently was from a Russian state sponsored

877
00:45:44,520 --> 00:45:49,000
Speaker 1: hacking group. This does not include customer data. Team Viewer

878
00:45:49,000 --> 00:45:51,920
Speaker 1: says they keep a separate architecture, which means their corporate

879
00:45:51,960 --> 00:45:55,720
Speaker 1: IT is separate from their product IT and their product environment.

880
00:45:56,560 --> 00:46:01,000
Speaker 1: Team Viewer has been installed on two point five billion devices.

881
00:46:01,800 --> 00:46:04,080
Speaker 1: And yes, if you need to help someone with their computer,

882
00:46:04,239 --> 00:46:07,080
Speaker 1: this is a remote login software where you can kind

883
00:46:07,080 --> 00:46:09,080
Speaker 1: of see their screen and help them do things. It's

884
00:46:09,160 --> 00:46:11,720
Speaker 1: very handy, but when you give that power to someone,

885
00:46:12,239 --> 00:46:14,520
Speaker 1: you know you have to understand what you're doing. All right,

886
00:46:14,560 --> 00:46:16,440
Speaker 1: Coming up, we're going to talk to Chris Mattman. He

887
00:46:16,560 --> 00:46:21,200
Speaker 1: has the Chief Data and AI Officer at UCLA. You

888
00:46:21,360 --> 00:46:27,759
Speaker 1: are listening to Rich on Tech. Welcome back, to rich

889
00:46:27,840 --> 00:46:31,120
Speaker 1: on Tech. Rich Demiro here hanging out with you, talking technology.

890
00:46:31,760 --> 00:46:34,319
Speaker 1: The phone line eight eight eight rich one oh one

891
00:46:34,600 --> 00:46:37,759
Speaker 1: eight eight eight seven four two four one zero one

892
00:46:37,800 --> 00:46:41,960
Speaker 1: the website rich on Tech dot TV got an email

893
00:46:41,960 --> 00:46:44,960
Speaker 1: from Mark. I was mentioning one dot Google dot com.

894
00:46:44,960 --> 00:46:48,719
Speaker 1: Mark says, hey, Fyi, the number or the spelling of

895
00:46:48,840 --> 00:46:51,520
Speaker 1: the number will bring you to the right website. So

896
00:46:51,560 --> 00:46:54,719
Speaker 1: that's always good when Google figures out stuff like that.

897
00:46:55,360 --> 00:46:58,080
Speaker 1: All right, Joining me now, Chris Mattman. He is the

898
00:46:58,400 --> 00:47:04,160
Speaker 1: new Chief Data and an Artificial Intelligence Officer at UCLA. Chris,

899
00:47:04,200 --> 00:47:06,600
Speaker 1: thanks so much for joining me. Congrats on the new role.

900
00:47:07,920 --> 00:47:11,560
Speaker 5: Welcome to the show, Rich, thanks for having me. Really

901
00:47:11,560 --> 00:47:12,479
Speaker 5: excited to be here.

902
00:47:13,000 --> 00:47:16,360
Speaker 1: So tell me number one. I imagine that the AI

903
00:47:16,760 --> 00:47:20,520
Speaker 1: officer role is kind of new at a lot of companies.

904
00:47:20,600 --> 00:47:24,200
Speaker 1: So I mean, what made you interested in AI? I

905
00:47:24,239 --> 00:47:27,080
Speaker 1: know you have a background in data, but what specifically

906
00:47:27,080 --> 00:47:28,160
Speaker 1: about AI do you like?

907
00:47:29,920 --> 00:47:33,640
Speaker 4: Yeah, Rich, it is new and really around the world,

908
00:47:33,760 --> 00:47:38,160
Speaker 4: the artificial intelligence officer, and you know, basically in the

909
00:47:38,239 --> 00:47:42,360
Speaker 4: United States that role is really being defined and guided

910
00:47:42,440 --> 00:47:46,360
Speaker 4: by an executive order from the Biden administration that really

911
00:47:46,400 --> 00:47:50,759
Speaker 4: focused internally on governments companies and academia to create this

912
00:47:50,840 --> 00:47:53,640
Speaker 4: sort of senior level position to really help kind of

913
00:47:53,680 --> 00:47:56,920
Speaker 4: guide the ethical use of these technologies which you know

914
00:47:57,040 --> 00:48:01,760
Speaker 4: today are changing, already changing our lives, you know, everything

915
00:48:01,840 --> 00:48:05,080
Speaker 4: from uh, you know, intelligent assistance by talking to them,

916
00:48:05,120 --> 00:48:08,040
Speaker 4: I don't want to set off anyone's Amazon devices or

917
00:48:08,320 --> 00:48:09,080
Speaker 4: things like that.

918
00:48:09,160 --> 00:48:10,680
Speaker 1: Oh I've done it before, I believe me.

919
00:48:12,400 --> 00:48:15,840
Speaker 4: Or you know, cars and computer visions, smart vehicles, testless

920
00:48:15,880 --> 00:48:16,400
Speaker 4: things like that.

921
00:48:16,480 --> 00:48:19,320
Speaker 5: I mean, AI is already here, it's changing our lives.

922
00:48:19,320 --> 00:48:21,719
Speaker 4: And so the recognition of this position what interested me

923
00:48:21,840 --> 00:48:26,000
Speaker 4: about it is it's a senior C suite position really

924
00:48:26,000 --> 00:48:29,480
Speaker 4: focused on providing that kind of strategy advisement and helping

925
00:48:29,840 --> 00:48:31,880
Speaker 4: kind of us get into the future, you know, of

926
00:48:31,880 --> 00:48:33,520
Speaker 4: how we use and apply these technologies.

927
00:48:34,239 --> 00:48:36,080
Speaker 1: So what do you see as some of the most

928
00:48:36,080 --> 00:48:40,120
Speaker 1: pressing issues right now that not only universities but large

929
00:48:40,200 --> 00:48:42,799
Speaker 1: organizations companies have to deal with when it comes to AI.

930
00:48:42,880 --> 00:48:45,879
Speaker 1: We sort of talked about one earlier with these uh,

931
00:48:45,960 --> 00:48:49,120
Speaker 1: you know, these record labels suing these AI music makers,

932
00:48:49,120 --> 00:48:51,200
Speaker 1: and we've seen that over and over with the you know,

933
00:48:51,239 --> 00:48:54,320
Speaker 1: the image generators and the text generators. I mean, everyone's

934
00:48:54,360 --> 00:48:56,600
Speaker 1: being sued, right now because they're like, where's this uh,

935
00:48:56,640 --> 00:48:58,320
Speaker 1: where's this training data coming from?

936
00:48:59,680 --> 00:49:02,399
Speaker 4: Yeah, hundred percent, and that's the periphery that they can

937
00:49:02,480 --> 00:49:05,880
Speaker 4: really kind of do legal stuff around right now. Because

938
00:49:06,160 --> 00:49:08,759
Speaker 4: the challenge rich, you know, and to the audience is

939
00:49:08,800 --> 00:49:12,560
Speaker 4: that even the big tech companies don't have sort of

940
00:49:12,600 --> 00:49:15,440
Speaker 4: fundamental understanding of what some of these sort of trillion

941
00:49:15,560 --> 00:49:20,080
Speaker 4: neuron neural networks, these biologically inspired models that are similar

942
00:49:20,160 --> 00:49:23,040
Speaker 4: to our brains and things like that, even they don't

943
00:49:23,080 --> 00:49:26,080
Speaker 4: know exactly what you know, layer a hundred of the

944
00:49:26,120 --> 00:49:29,600
Speaker 4: neural network and neuron you know five million is actually learning.

945
00:49:30,040 --> 00:49:32,239
Speaker 4: And so because of that, there's a big focus on

946
00:49:32,280 --> 00:49:35,959
Speaker 4: how these neural networks, these AI models are trained. That's

947
00:49:36,040 --> 00:49:39,520
Speaker 4: based on source data. Source data has bias in it.

948
00:49:40,200 --> 00:49:43,520
Speaker 4: Famous story, you know, in the early development of smart cars,

949
00:49:44,200 --> 00:49:49,080
Speaker 4: unfortunate unfortunate story is that early smart vehicles didn't stop

950
00:49:49,160 --> 00:49:52,720
Speaker 4: when they saw disabled people and or people of color.

951
00:49:53,120 --> 00:49:54,920
Speaker 4: The big challenge with that is that most of the

952
00:49:55,000 --> 00:49:57,880
Speaker 4: data for training these things was you know, Silicon Valley,

953
00:49:58,520 --> 00:50:01,560
Speaker 4: you know, Caucasian folks, and they just simply didn't have

954
00:50:02,000 --> 00:50:04,920
Speaker 4: the presence of that data in the training. And so,

955
00:50:05,160 --> 00:50:07,040
Speaker 4: you know, the AI models are only as smart as

956
00:50:07,040 --> 00:50:09,520
Speaker 4: the data you train them on. So that's a big focus.

957
00:50:10,120 --> 00:50:12,799
Speaker 4: Bias in the training data. A big focus is on

958
00:50:12,880 --> 00:50:15,279
Speaker 4: the predictions, you know, which is what these models are

959
00:50:15,320 --> 00:50:18,480
Speaker 4: actually telling us, and having the confidence in those predictions,

960
00:50:18,520 --> 00:50:20,719
Speaker 4: not just well it's going to rain tomorrow it doesn't rain,

961
00:50:20,960 --> 00:50:23,080
Speaker 4: but I never told you I was only fifteen percent

962
00:50:23,160 --> 00:50:24,920
Speaker 4: confident in that and things like that.

963
00:50:25,880 --> 00:50:29,520
Speaker 1: Interesting, So what do you you know, since you're in

964
00:50:29,560 --> 00:50:32,800
Speaker 1: this world, you know, people always talk to me. It's

965
00:50:32,840 --> 00:50:34,600
Speaker 1: one of the biggest things, you know, for the casual

966
00:50:34,719 --> 00:50:37,320
Speaker 1: kind of AI conversation is like do you trust AI?

967
00:50:38,160 --> 00:50:39,560
Speaker 1: Do you think it's going to take over the world?

968
00:50:39,640 --> 00:50:41,719
Speaker 1: Do you think it's going to harm us? What are

969
00:50:41,760 --> 00:50:44,240
Speaker 1: your thoughts on all of that? Like this these ethical

970
00:50:44,320 --> 00:50:46,280
Speaker 1: kind of like considerations of AI.

971
00:50:48,280 --> 00:50:51,120
Speaker 4: Yeah, well, I mean, for me, the advice that I

972
00:50:51,160 --> 00:50:53,440
Speaker 4: would have for people, and you know, really the reason

973
00:50:53,520 --> 00:50:55,120
Speaker 4: that I, you know, moved out of my role in

974
00:50:55,160 --> 00:50:58,000
Speaker 4: government after twenty four years. You know, I spent a

975
00:50:58,040 --> 00:51:00,840
Speaker 4: long career at NASA working on these longes and data

976
00:51:00,840 --> 00:51:03,960
Speaker 4: and eventually in AI too, But the big thing that

977
00:51:04,560 --> 00:51:06,279
Speaker 4: you know, reason that I got out of government was

978
00:51:06,320 --> 00:51:08,200
Speaker 4: really just to spend the rest of you know, my

979
00:51:08,320 --> 00:51:11,160
Speaker 4: remaining years focused on this because I really believe it's

980
00:51:11,160 --> 00:51:14,000
Speaker 4: going to fundamentally change our lives, and in particular, you know,

981
00:51:14,120 --> 00:51:16,800
Speaker 4: it's going to in the next twenty four to thirty

982
00:51:16,800 --> 00:51:20,800
Speaker 4: six months up and existing jobs in particular areas.

983
00:51:20,840 --> 00:51:21,000
Speaker 12: You know.

984
00:51:21,080 --> 00:51:23,799
Speaker 4: One quick thing you might you know have heard about

985
00:51:23,880 --> 00:51:27,160
Speaker 4: is there's actually a Senate bill in the California Senate

986
00:51:27,239 --> 00:51:30,920
Speaker 4: on the floor, you know, that is focused on customer

987
00:51:30,960 --> 00:51:35,320
Speaker 4: call center Senate Bill number twelve twenty that's being debated

988
00:51:35,400 --> 00:51:38,120
Speaker 4: right now and presented, and that's all about the use

989
00:51:38,160 --> 00:51:40,560
Speaker 4: of AI and call centers. And you know, that's a

990
00:51:40,640 --> 00:51:44,560
Speaker 4: really interesting area because you know, in twenty eighteen, Google

991
00:51:44,640 --> 00:51:48,600
Speaker 4: demonstrated a technology that could effectively call up a nail

992
00:51:48,640 --> 00:51:52,960
Speaker 4: shop make your appointment for you, you know, basically decide,

993
00:51:53,600 --> 00:51:55,640
Speaker 4: oh it's not the right nail shop, we need to

994
00:51:55,680 --> 00:51:57,640
Speaker 4: go to another one. You know, things like that, update

995
00:51:57,680 --> 00:52:01,400
Speaker 4: your calendar, all through voice technology, all through AI and

996
00:52:01,440 --> 00:52:04,680
Speaker 4: things like that. So customer call center jobs within the

997
00:52:04,719 --> 00:52:07,560
Speaker 4: next twenty four to thirty six months definitely will be disrupted.

998
00:52:07,800 --> 00:52:10,680
Speaker 4: You might have heard in the Midwest of trucking jobs,

999
00:52:10,719 --> 00:52:13,720
Speaker 4: you know, a million truckers by some estimates could potentially

1000
00:52:13,800 --> 00:52:16,600
Speaker 4: be displaced if Tesla is successful in building these sort

1001
00:52:16,600 --> 00:52:20,160
Speaker 4: of autonomous trucks, you know, like the Tesla vehicles. And so,

1002
00:52:20,480 --> 00:52:22,320
Speaker 4: you know, the message that I have for people is

1003
00:52:22,360 --> 00:52:25,399
Speaker 4: the answer isn't really telling these these people, hey, well

1004
00:52:25,480 --> 00:52:26,799
Speaker 4: learn to code, you know.

1005
00:52:26,840 --> 00:52:27,319
Speaker 5: I hate that.

1006
00:52:27,520 --> 00:52:29,799
Speaker 4: I think that that's wrong. I think we need programs

1007
00:52:29,840 --> 00:52:32,959
Speaker 4: for a job of skilling, for extracting the subject matter

1008
00:52:33,000 --> 00:52:36,600
Speaker 4: expert knowledge from these folks whose jobs may be you know,

1009
00:52:36,680 --> 00:52:39,919
Speaker 4: not directly displaced, but you know, altered in the next

1010
00:52:39,960 --> 00:52:40,480
Speaker 4: few years.

1011
00:52:41,320 --> 00:52:41,640
Speaker 2: Wow.

1012
00:52:41,760 --> 00:52:45,040
Speaker 1: Yeah, that was Google Duplex the I remember that when

1013
00:52:45,040 --> 00:52:49,040
Speaker 1: they demoed it on stage and at Google Io and

1014
00:52:49,120 --> 00:52:51,640
Speaker 1: it was wild. I mean, that video went viral because

1015
00:52:51,640 --> 00:52:54,280
Speaker 1: it was just so wild to hear a Google voice

1016
00:52:54,440 --> 00:52:58,080
Speaker 1: call a restaurant or whatever it was is hair salon

1017
00:52:58,160 --> 00:53:01,280
Speaker 1: to like make an appointment for you and uh yeah.

1018
00:53:01,320 --> 00:53:03,400
Speaker 1: So and that was before you know, AI was kind

1019
00:53:03,440 --> 00:53:06,640
Speaker 1: of a big daily talker, you know. That was that

1020
00:53:06,719 --> 00:53:09,759
Speaker 1: was in early days of this stuff. Okay, so the

1021
00:53:09,920 --> 00:53:12,920
Speaker 1: jobs now here. I tweeted this the other day. I said, basically,

1022
00:53:12,960 --> 00:53:15,160
Speaker 1: if a company could replace you with AI, they would,

1023
00:53:15,600 --> 00:53:16,760
Speaker 1: do you believe that to be true?

1024
00:53:18,480 --> 00:53:22,200
Speaker 4: I mean, my perspective on it is whether they would

1025
00:53:22,320 --> 00:53:25,200
Speaker 4: or not isn't exactly the issue in the sense of

1026
00:53:25,239 --> 00:53:27,600
Speaker 4: that they can't directly for all jobs right now. So

1027
00:53:27,640 --> 00:53:30,239
Speaker 4: that's you know the one now, yeah, right now. And

1028
00:53:30,680 --> 00:53:33,040
Speaker 4: so that's that's the one kind of thing I want

1029
00:53:33,080 --> 00:53:35,799
Speaker 4: to tell people. You know, It's like tomorrow, you know,

1030
00:53:35,840 --> 00:53:38,280
Speaker 4: people are like, well, you know, we have the capability

1031
00:53:38,320 --> 00:53:40,359
Speaker 4: of the terminator now, you know, are we suddenly going

1032
00:53:40,400 --> 00:53:42,279
Speaker 4: to start fighting wars, you know, with the you know,

1033
00:53:42,320 --> 00:53:44,880
Speaker 4: the AI based you know, nuclear weapons and all these things.

1034
00:53:44,880 --> 00:53:46,200
Speaker 5: And the reality is.

1035
00:53:46,160 --> 00:53:49,880
Speaker 4: Like humans control the business processes that still exist, and

1036
00:53:49,920 --> 00:53:53,360
Speaker 4: the ways that we use AI today are are basically

1037
00:53:53,360 --> 00:53:56,319
Speaker 4: dictated by them. Now, yeah, Like it's interesting that you

1038
00:53:56,400 --> 00:53:59,759
Speaker 4: said today. You know, in the future, I certainly could

1039
00:53:59,760 --> 00:54:02,800
Speaker 4: see companies like looking at headcount and saying, well instead

1040
00:54:02,800 --> 00:54:05,359
Speaker 4: of needing you know. I mean that was the heart

1041
00:54:05,400 --> 00:54:07,839
Speaker 4: of the WGA, the writer strike. You know, I helped

1042
00:54:07,880 --> 00:54:10,600
Speaker 4: to do some legal advisement on the Amendment twenty five

1043
00:54:10,640 --> 00:54:12,680
Speaker 4: for that, but it was all about the side. I mean,

1044
00:54:12,680 --> 00:54:16,319
Speaker 4: one of the key things was the size of writing teams. Right, So,

1045
00:54:16,360 --> 00:54:18,799
Speaker 4: I mean, do I think a studio would you know,

1046
00:54:19,120 --> 00:54:21,440
Speaker 4: like to not have seven people maybe they would like

1047
00:54:21,480 --> 00:54:23,480
Speaker 4: to have three and some intelligent assistance.

1048
00:54:23,800 --> 00:54:24,000
Speaker 3: Yeah.

1049
00:54:24,000 --> 00:54:25,600
Speaker 5: I mean, obviously these.

1050
00:54:25,400 --> 00:54:28,960
Speaker 4: Companies are bottom line driven for profit companies, and you know,

1051
00:54:29,239 --> 00:54:32,920
Speaker 4: they're always focused on rationalization and headcount and things like that.

1052
00:54:32,920 --> 00:54:35,920
Speaker 4: That said, you know, can AI do everything that we do?

1053
00:54:36,040 --> 00:54:37,759
Speaker 4: You know, the big difference is that a lot of

1054
00:54:37,760 --> 00:54:41,600
Speaker 4: the AIS that people think are AI today, like chat,

1055
00:54:41,640 --> 00:54:44,080
Speaker 4: GPT and things like that, they're missing elements that we

1056
00:54:44,160 --> 00:54:45,560
Speaker 4: call actuation.

1057
00:54:45,480 --> 00:54:46,960
Speaker 5: In other words, like they can think.

1058
00:54:47,040 --> 00:54:49,279
Speaker 4: I mean they can you know, it seems like they're thinking,

1059
00:54:49,320 --> 00:54:51,640
Speaker 4: they can respond, they can take prompts and whatever, but

1060
00:54:51,680 --> 00:54:55,440
Speaker 4: they're not like plugged into you know, a Terminator robot

1061
00:54:55,520 --> 00:54:57,920
Speaker 4: or a Boston Dynamics robot dog and things like that.

1062
00:54:58,040 --> 00:54:59,719
Speaker 5: Now people are looking at that.

1063
00:55:00,000 --> 00:55:04,359
Speaker 4: I always caution I always caution people that's not as

1064
00:55:04,400 --> 00:55:06,839
Speaker 4: far away as you think. But yeah, you know, all

1065
00:55:06,880 --> 00:55:09,440
Speaker 4: of this is and and so to your point, you know,

1066
00:55:09,520 --> 00:55:11,440
Speaker 4: to your original question rich that you asked me, you know,

1067
00:55:11,480 --> 00:55:14,239
Speaker 4: why did I basically you know, take this job on.

1068
00:55:14,280 --> 00:55:16,080
Speaker 5: Why did I leave these to me?

1069
00:55:16,200 --> 00:55:19,320
Speaker 4: These are the fundamental decisions, These are the fundamental things

1070
00:55:19,360 --> 00:55:21,400
Speaker 4: for the next fifteen to twenty years that aren't just

1071
00:55:21,480 --> 00:55:23,439
Speaker 4: going to guide a portion of our lives and guide

1072
00:55:23,440 --> 00:55:24,160
Speaker 4: all of our lives.

1073
00:55:24,440 --> 00:55:27,480
Speaker 1: Yeah, I totally believe that, and it reminds me. You know,

1074
00:55:27,480 --> 00:55:30,279
Speaker 1: I've been covering tech for a long time and specifically gadgets,

1075
00:55:30,800 --> 00:55:33,080
Speaker 1: and you know, we've had gadgets for a long time

1076
00:55:33,080 --> 00:55:35,960
Speaker 1: that are kind of like programmed to do something right.

1077
00:55:36,080 --> 00:55:37,760
Speaker 1: They you know, like, let's say you have a little

1078
00:55:38,239 --> 00:55:40,360
Speaker 1: toy truck that's you know, an RF truck or you know,

1079
00:55:40,480 --> 00:55:42,719
Speaker 1: radio frequency whatever. It like moves around, it does this,

1080
00:55:42,760 --> 00:55:45,239
Speaker 1: but like once you layer AI onto that and it

1081
00:55:45,280 --> 00:55:48,400
Speaker 1: can actually think and do stuff a little bit more autonomously,

1082
00:55:48,800 --> 00:55:51,080
Speaker 1: that's where it gets interesting. And yeah, it's just a

1083
00:55:51,120 --> 00:55:53,920
Speaker 1: matter of time before we build these things into robots

1084
00:55:53,920 --> 00:55:56,719
Speaker 1: and cars and all this stuff. And it really is

1085
00:55:56,760 --> 00:55:59,520
Speaker 1: fascinating just how much this is going to change in

1086
00:55:59,520 --> 00:56:02,200
Speaker 1: the next year or too. Any closing thoughts we got

1087
00:56:02,200 --> 00:56:04,959
Speaker 1: to run, But any closing thoughts, any any tools people

1088
00:56:05,000 --> 00:56:07,719
Speaker 1: should check out, or any resources you find interesting that

1089
00:56:08,160 --> 00:56:08,880
Speaker 1: might be helpful.

1090
00:56:09,960 --> 00:56:12,360
Speaker 5: Yeah, I mean thanks. And as a parent, you know,

1091
00:56:12,400 --> 00:56:13,640
Speaker 5: I'll say I got three kids.

1092
00:56:14,040 --> 00:56:16,120
Speaker 4: Certainly as parents, you know, there's a lot of thought

1093
00:56:16,239 --> 00:56:18,600
Speaker 4: right now about, oh, whether you should let your child

1094
00:56:18,800 --> 00:56:21,960
Speaker 4: use these things in school. My advice use them, use

1095
00:56:22,000 --> 00:56:24,399
Speaker 4: them because otherwise you're sort of sticking your hand head

1096
00:56:24,400 --> 00:56:26,160
Speaker 4: in the sand and you're going to be sort of

1097
00:56:26,280 --> 00:56:29,279
Speaker 4: left behind. Now should your kid write their papers using

1098
00:56:29,280 --> 00:56:30,879
Speaker 4: all of these things? You know, the things I tell

1099
00:56:30,920 --> 00:56:35,000
Speaker 4: my children are, hey, use this for creative idea, thinking, ideation,

1100
00:56:35,200 --> 00:56:36,600
Speaker 4: or whatever. But at the end of the day, make

1101
00:56:36,640 --> 00:56:38,879
Speaker 4: sure sort of the thoughts and the control are your own.

1102
00:56:39,080 --> 00:56:41,399
Speaker 4: And for what it's worth, that extends to life. Rich

1103
00:56:41,680 --> 00:56:43,200
Speaker 4: you know, is the reason that we don't have the

1104
00:56:43,280 --> 00:56:46,759
Speaker 4: terminators yet is because we're still in control now, you know,

1105
00:56:46,960 --> 00:56:48,959
Speaker 4: fast forward five or ten years. I hope that's still

1106
00:56:49,000 --> 00:56:50,920
Speaker 4: the case, but you know that's the case today, and

1107
00:56:50,960 --> 00:56:52,040
Speaker 4: that's the case for parents.

1108
00:56:52,120 --> 00:56:53,799
Speaker 5: So let your kids use it and try it.

1109
00:56:54,320 --> 00:56:57,080
Speaker 1: Absolutely. I know my kids are. Chris Mattman, thanks so

1110
00:56:57,200 --> 00:57:00,640
Speaker 1: much for joining me today the website. Matt Man A T. T.

1111
00:57:00,880 --> 00:57:03,759
Speaker 1: M A N. N. Dot Ai. Good luck with the

1112
00:57:03,760 --> 00:57:04,240
Speaker 1: new job.

1113
00:57:05,200 --> 00:57:06,640
Speaker 5: Thanks so much for having me on, Rick, You really

1114
00:57:06,640 --> 00:57:07,200
Speaker 5: appreciate you.

1115
00:57:07,680 --> 00:57:09,839
Speaker 1: All right eighty eight rich one on one eight eight

1116
00:57:09,840 --> 00:57:12,520
Speaker 1: eight seven four to two four one zero one. Coming up,

1117
00:57:12,560 --> 00:57:15,200
Speaker 1: I'll tell you how Xbox is coming to the Amazon

1118
00:57:15,400 --> 00:57:18,720
Speaker 1: fireTV stick and who has the best five g in America.

1119
00:57:18,760 --> 00:57:23,000
Speaker 1: The answer coming up. Welcome back to rich on Tech.

1120
00:57:23,120 --> 00:57:27,800
Speaker 1: Rich DeMuro here hanging out with you, Talking Technology. The

1121
00:57:27,880 --> 00:57:32,440
Speaker 1: website for the show Richontech dot tv. There you can

1122
00:57:32,480 --> 00:57:35,560
Speaker 1: sign up for our newsletter. You can see my TV segments.

1123
00:57:35,680 --> 00:57:39,160
Speaker 1: You can read my newsletter and follow me on social media.

1124
00:57:39,320 --> 00:57:41,040
Speaker 1: I am at rich on Tech.

1125
00:57:42,240 --> 00:57:42,360
Speaker 12: Uh.

1126
00:57:42,840 --> 00:57:47,920
Speaker 1: Xbox is coming to Amazon Fire TV. How cool is this?

1127
00:57:48,000 --> 00:57:51,920
Speaker 1: You'll be able to play Xbox games on fireTV sticks

1128
00:57:51,920 --> 00:57:55,560
Speaker 1: without a console. This will open up gaming to a

1129
00:57:55,720 --> 00:58:00,000
Speaker 1: lot more people. Now, you do need a couple of things.

1130
00:58:00,120 --> 00:58:03,480
Speaker 1: You need a Fire TV stick four K Max or

1131
00:58:03,640 --> 00:58:06,240
Speaker 1: just the standard Fire TV stick four K. Both of

1132
00:58:06,240 --> 00:58:09,760
Speaker 1: those are anywhere between fifty and sixty bucks and Prime

1133
00:58:09,840 --> 00:58:14,360
Speaker 1: days coming up, which means those will be discounted. So again,

1134
00:58:14,440 --> 00:58:18,840
Speaker 1: my advice right now, don't buy anything on Amazon that

1135
00:58:18,920 --> 00:58:20,720
Speaker 1: you need, like something you have like your eye on,

1136
00:58:20,840 --> 00:58:22,959
Speaker 1: Like yeah, if you need like soap or something, sure,

1137
00:58:23,040 --> 00:58:25,280
Speaker 1: But if you have like your eye on something like

1138
00:58:25,320 --> 00:58:27,880
Speaker 1: a new pair of sneakers, like a fire TV stick, like,

1139
00:58:27,960 --> 00:58:31,520
Speaker 1: don't buy it right now. Ring doorbell. All this stuff

1140
00:58:31,560 --> 00:58:35,480
Speaker 1: gets discounted, especially Amazon branded stuff kindles. Add it to

1141
00:58:35,480 --> 00:58:39,640
Speaker 1: your shopping cart. And then on Prime Day July sixteenth

1142
00:58:39,640 --> 00:58:42,160
Speaker 1: and seventeenth, look at your shopping car and it will

1143
00:58:42,160 --> 00:58:44,840
Speaker 1: have like a little each item that's on sale will

1144
00:58:44,840 --> 00:58:46,960
Speaker 1: have a kind of like a badge that will say

1145
00:58:47,200 --> 00:58:49,960
Speaker 1: price drop or Prime Day Savings or something like that.

1146
00:58:50,080 --> 00:58:52,680
Speaker 1: So that's the way I do it. So if you

1147
00:58:52,720 --> 00:58:55,720
Speaker 1: want to get this Xbox Cloud Gaming again, you need

1148
00:58:55,720 --> 00:58:59,280
Speaker 1: the Fire TV stick. You need a Bluetooth enabled wireless controller.

1149
00:58:59,400 --> 00:59:01,240
Speaker 1: You can use an x Xbox controller, you coul use

1150
00:59:01,240 --> 00:59:05,280
Speaker 1: a PlayStation controller. You also need an Xbox Game Pass

1151
00:59:05,400 --> 00:59:08,760
Speaker 1: Ultimate membership that's seventeen bucks a month that will give

1152
00:59:08,760 --> 00:59:11,600
Speaker 1: you access to hundreds of games, including some of the

1153
00:59:11,600 --> 00:59:14,840
Speaker 1: newer titles like Starfield for as a Horizon five. You

1154
00:59:14,840 --> 00:59:17,760
Speaker 1: can play Fortnite completely free. So if you just want

1155
00:59:17,760 --> 00:59:20,120
Speaker 1: to play Fortnite, you don't need a membership, so you

1156
00:59:20,200 --> 00:59:23,920
Speaker 1: just need the stick and the Bluetooth controller. Pretty cool.

1157
00:59:24,200 --> 00:59:26,400
Speaker 1: So this is coming from the cloud, So this means

1158
00:59:26,400 --> 00:59:30,080
Speaker 1: that they're actually going to stream the games to your device,

1159
00:59:30,880 --> 00:59:34,960
Speaker 1: which is kind of like the holy Grail of game playing,

1160
00:59:35,040 --> 00:59:37,360
Speaker 1: you know, because you don't need a console, which means

1161
00:59:37,360 --> 00:59:39,640
Speaker 1: it opens it up to a lot more people. But

1162
00:59:39,680 --> 00:59:42,160
Speaker 1: the latency is an issue, and of course the quality

1163
00:59:42,280 --> 00:59:45,440
Speaker 1: of the stream is always an issue. So it's gotten

1164
00:59:45,480 --> 00:59:47,760
Speaker 1: better over the years, and clearly it's gotten to a

1165
00:59:47,760 --> 00:59:52,240
Speaker 1: point where Xbox and Microsoft and Amazon feel like they

1166
00:59:52,280 --> 00:59:55,280
Speaker 1: can offer this, but this is it's also on the

1167
00:59:55,280 --> 00:59:57,840
Speaker 1: flip side. You don't need a console, so they don't

1168
00:59:57,880 --> 01:00:00,440
Speaker 1: need to you know, people don't spend money on that hardware.

1169
01:00:02,240 --> 01:00:05,560
Speaker 1: Let's go to Lisa in Hollywood. Lisa, you're on with Rich.

1170
01:00:07,600 --> 01:00:12,160
Speaker 2: Hi. This is Lisa. I'm an empty nester mom with

1171
01:00:12,200 --> 01:00:16,280
Speaker 2: a twenty two year old son who still has a subscription,

1172
01:00:16,960 --> 01:00:22,320
Speaker 2: an Xbox subscription on our family Microsoft account. How do

1173
01:00:22,480 --> 01:00:28,480
Speaker 2: I support him or transfer him his information onto his

1174
01:00:28,680 --> 01:00:33,120
Speaker 2: own account so that he doesn't lose his data?

1175
01:00:33,520 --> 01:00:39,680
Speaker 1: Friends and history should be pretty straightforward. So he's part

1176
01:00:39,720 --> 01:00:43,720
Speaker 1: of the family group. Yeah, okay, so did you add

1177
01:00:43,760 --> 01:00:45,440
Speaker 1: did are you in charge of the family group?

1178
01:00:46,120 --> 01:00:47,000
Speaker 2: I am okay.

1179
01:00:47,160 --> 01:00:49,960
Speaker 1: So you should be able to go into family dot

1180
01:00:50,080 --> 01:00:54,840
Speaker 1: Microsoft dot com and sign in and find him on there,

1181
01:00:54,920 --> 01:00:59,160
Speaker 1: and there should be a way to remove him from

1182
01:00:59,200 --> 01:01:02,560
Speaker 1: that group, so you know, he can he can do

1183
01:01:02,600 --> 01:01:05,720
Speaker 1: it himself by going to family dot Microsoft dot com

1184
01:01:05,720 --> 01:01:09,320
Speaker 1: and signing in and then saying leave family groups. You

1185
01:01:09,360 --> 01:01:13,640
Speaker 1: can he can do that, or the organizer can remove

1186
01:01:13,680 --> 01:01:14,480
Speaker 1: the family member.

1187
01:01:14,960 --> 01:01:18,960
Speaker 2: So I was told that that the then he would

1188
01:01:19,000 --> 01:01:22,000
Speaker 2: lose all of that data and history.

1189
01:01:23,400 --> 01:01:26,200
Speaker 1: Well, he's going to lose access to the subscription if

1190
01:01:26,240 --> 01:01:34,320
Speaker 1: it's under your account, for sure, But.

1191
01:01:31,400 --> 01:01:33,680
Speaker 2: How do we do it so that he doesn't lose context,

1192
01:01:33,800 --> 01:01:36,640
Speaker 2: He doesn't lose all his friends and context from the

1193
01:01:37,320 --> 01:01:38,080
Speaker 2: past decade.

1194
01:01:38,120 --> 01:01:39,680
Speaker 1: I don't think he's going to lose that because it's

1195
01:01:39,720 --> 01:01:42,280
Speaker 1: under his account. So unless he's I mean, if he's

1196
01:01:42,320 --> 01:01:45,560
Speaker 1: signed in, if he has his own Microsoft account where

1197
01:01:45,560 --> 01:01:48,840
Speaker 1: he has friended people on that account. Okay, whether he's

1198
01:01:48,920 --> 01:01:51,720
Speaker 1: in your Family Plan or not, it doesn't affect that

1199
01:01:51,920 --> 01:01:52,720
Speaker 1: aspect of it.

1200
01:01:53,720 --> 01:01:56,720
Speaker 2: Now, see Okay, so he can just so I don't

1201
01:01:56,760 --> 01:02:00,240
Speaker 2: need to close down my account and then some how

1202
01:02:00,280 --> 01:02:05,360
Speaker 2: transfer all of that on his subscription to his account.

1203
01:02:05,640 --> 01:02:07,040
Speaker 2: He can just move it himself.

1204
01:02:07,120 --> 01:02:10,160
Speaker 1: Well, the subscription, the subscription is going to be separate.

1205
01:02:10,200 --> 01:02:13,160
Speaker 1: So if the subscriptions under your name, he's not going

1206
01:02:13,240 --> 01:02:15,760
Speaker 1: to have that subscription when he leaves the Family Plan

1207
01:02:16,040 --> 01:02:18,480
Speaker 1: or the Family Great. So he would have to sign

1208
01:02:18,560 --> 01:02:22,680
Speaker 1: up for that subscription on his own. But his contacts,

1209
01:02:22,680 --> 01:02:25,880
Speaker 1: you know, his Xbox gamer pals all that stuff should

1210
01:02:25,880 --> 01:02:29,600
Speaker 1: remain connected to his user name and user ID because

1211
01:02:29,600 --> 01:02:32,200
Speaker 1: that's his own. So whether it's in the Family Plan

1212
01:02:32,360 --> 01:02:35,640
Speaker 1: or not, as long as he has his user account,

1213
01:02:35,720 --> 01:02:38,880
Speaker 1: everything should be linked to him. Now, like I said,

1214
01:02:38,920 --> 01:02:41,640
Speaker 1: if he's playing games or under the family plan, you know,

1215
01:02:41,680 --> 01:02:44,080
Speaker 1: if you're paying eighteen dollars a month for the Xbox

1216
01:02:44,080 --> 01:02:47,000
Speaker 1: membership or whatever it is under your family plan, he

1217
01:02:47,080 --> 01:02:49,960
Speaker 1: will have to do that on his own, but his

1218
01:02:50,000 --> 01:02:52,320
Speaker 1: account should be his account. I mean, the way these

1219
01:02:52,320 --> 01:02:54,320
Speaker 1: things are set up is that you know, Microsoft wants

1220
01:02:54,360 --> 01:02:55,600
Speaker 1: you to set one up as soon as you can

1221
01:02:55,680 --> 01:02:59,480
Speaker 1: for your kid on your lamp and okay, sounds like

1222
01:02:59,480 --> 01:03:00,720
Speaker 1: you're close to where you need to go.

1223
01:03:01,720 --> 01:03:04,960
Speaker 2: Yeah, no, no, this is really great. I really I

1224
01:03:05,000 --> 01:03:05,800
Speaker 2: could use your help.

1225
01:03:05,880 --> 01:03:06,200
Speaker 11: Thank you.

1226
01:03:06,440 --> 01:03:09,720
Speaker 1: Yeah. So, I mean, look, the thing is obviously I

1227
01:03:09,760 --> 01:03:12,440
Speaker 1: would verify this on the Microsoft website. But to me,

1228
01:03:12,920 --> 01:03:15,640
Speaker 1: an account is an account, So whether they're coming or

1229
01:03:15,640 --> 01:03:19,160
Speaker 1: going into the Family Plan, that person still has their account.

1230
01:03:19,200 --> 01:03:22,320
Speaker 1: So unless all of his friends are under your username,

1231
01:03:22,920 --> 01:03:26,400
Speaker 1: they would be under his name. So again family dot

1232
01:03:26,480 --> 01:03:30,680
Speaker 1: Microsoft dot com. That's typically where to go to remove someone,

1233
01:03:30,960 --> 01:03:33,640
Speaker 1: whether you're doing it yourself or if you're the family

1234
01:03:33,640 --> 01:03:36,919
Speaker 1: member so that's the same website, whether you're removing them

1235
01:03:37,040 --> 01:03:40,360
Speaker 1: or whether they are removing themselves. So I would say

1236
01:03:40,360 --> 01:03:42,360
Speaker 1: what I would do is sit down at your computer.

1237
01:03:42,480 --> 01:03:45,400
Speaker 1: If your kid is you know, in the city or

1238
01:03:45,520 --> 01:03:48,360
Speaker 1: you know, living nearby, have them come over, sit at

1239
01:03:48,400 --> 01:03:51,200
Speaker 1: the computer together. Make sure you go through all those

1240
01:03:51,240 --> 01:03:54,280
Speaker 1: screens very carefully, because it will tell you what the

1241
01:03:54,360 --> 01:03:58,000
Speaker 1: ramifications are of leaving that family account as you leave it.

1242
01:03:58,400 --> 01:04:02,720
Speaker 1: But I would you know, I would gather that all

1243
01:04:02,800 --> 01:04:05,200
Speaker 1: of his information will still be intact because it's still

1244
01:04:05,240 --> 01:04:09,360
Speaker 1: his account. It's just now being sent off. It's like, uh,

1245
01:04:09,480 --> 01:04:11,600
Speaker 1: you know, when you send your kids off to do

1246
01:04:11,720 --> 01:04:14,000
Speaker 1: their own thing, It's like you gotta they gotta get

1247
01:04:14,040 --> 01:04:15,920
Speaker 1: their own wings and fly at some point. And that's

1248
01:04:15,960 --> 01:04:18,200
Speaker 1: what that's what he's going to be doing. Thanks for

1249
01:04:18,240 --> 01:04:20,800
Speaker 1: the question, Lisa, appreciate it. Eighty eight rich one On

1250
01:04:20,800 --> 01:04:24,480
Speaker 1: one eighty eight seven four to two four one zero one.

1251
01:04:24,840 --> 01:04:27,920
Speaker 1: Coming up, I'll tell you who has the best five

1252
01:04:28,160 --> 01:04:33,480
Speaker 1: G in the US. You are listening to rich on Tech.

1253
01:04:34,360 --> 01:04:37,600
Speaker 1: Welcome back to rich on Tech. Rich DeMuro here talking

1254
01:04:37,720 --> 01:04:42,320
Speaker 1: technology with you. Eighty eight rich one On one eighty

1255
01:04:42,400 --> 01:04:46,240
Speaker 1: eight seven four to two four one zero one the

1256
01:04:46,240 --> 01:04:52,000
Speaker 1: website for the show rich on tech dot TV. So

1257
01:04:52,120 --> 01:04:56,360
Speaker 1: who has the best five G data performance in the

1258
01:04:56,520 --> 01:04:58,920
Speaker 1: United States? Who do you think it is? I mean,

1259
01:04:58,920 --> 01:05:03,200
Speaker 1: there's really only three networks at this point, but T

1260
01:05:03,400 --> 01:05:08,760
Speaker 1: Mobile maintaining its lead in five G performance median download

1261
01:05:08,840 --> 01:05:12,680
Speaker 1: speed two hundred and eighty seven megabits per second in

1262
01:05:12,800 --> 01:05:17,680
Speaker 1: March twenty twenty four. This is from Ukla Ookla. They

1263
01:05:17,720 --> 01:05:19,640
Speaker 1: are the folks that whenever you do one of those

1264
01:05:19,680 --> 01:05:22,440
Speaker 1: speed tests like speed tests dot net that's the company

1265
01:05:22,440 --> 01:05:25,360
Speaker 1: behind it. So every time you do a speed test,

1266
01:05:25,840 --> 01:05:29,120
Speaker 1: they are logging that information where you're doing it, from

1267
01:05:29,240 --> 01:05:31,400
Speaker 1: what you're testing on, and they're putting it all into

1268
01:05:31,440 --> 01:05:33,440
Speaker 1: this major database. They can come out with facts like

1269
01:05:33,520 --> 01:05:38,720
Speaker 1: this number two Verizon median five G download speed. Now

1270
01:05:38,720 --> 01:05:42,600
Speaker 1: we're talking download. This is Cellular two D and twenty four,

1271
01:05:43,040 --> 01:05:45,960
Speaker 1: so not too far behind from T Mobile AT and

1272
01:05:46,040 --> 01:05:50,880
Speaker 1: T download speed of one five. Now, this is kind

1273
01:05:50,880 --> 01:05:53,440
Speaker 1: of tricky because there are some variations to this, like

1274
01:05:54,040 --> 01:05:57,080
Speaker 1: depends what I guess this is just averages or medians,

1275
01:05:57,120 --> 01:06:00,520
Speaker 1: so that's kind of different. So let's see other things

1276
01:06:00,520 --> 01:06:04,200
Speaker 1: that they said in this report. All carriers have seen

1277
01:06:04,320 --> 01:06:07,720
Speaker 1: significant performance improvements. Remember when five G came out, everyone

1278
01:06:07,720 --> 01:06:09,280
Speaker 1: said it was a dud. They're like, what's the big deal,

1279
01:06:09,320 --> 01:06:11,560
Speaker 1: It's the same as four G. Well it has gotten

1280
01:06:11,600 --> 01:06:15,520
Speaker 1: better for sure. As these networks continue to build out,

1281
01:06:16,160 --> 01:06:20,560
Speaker 1: consumer sentiment for five G has improved. The US has

1282
01:06:20,600 --> 01:06:26,640
Speaker 1: climbed from twentieth to eleventh place globally in UCLA's speed

1283
01:06:26,680 --> 01:06:31,560
Speaker 1: Test Global Index. Rural areas are starting to see performance gains,

1284
01:06:31,600 --> 01:06:34,680
Speaker 1: so that means they're getting as good as the city locations.

1285
01:06:36,000 --> 01:06:39,840
Speaker 1: Five G availability has increased seventy six percent having five

1286
01:06:39,920 --> 01:06:46,800
Speaker 1: G service somewhere. Let's see. Oh, download speeds have improved dramatically,

1287
01:06:46,840 --> 01:06:51,080
Speaker 1: but upload speeds in latency have not improved as much.

1288
01:06:51,720 --> 01:06:53,640
Speaker 1: And there's still a ways to go here because a

1289
01:06:53,680 --> 01:06:56,240
Speaker 1: lot of these companies are still building out these five

1290
01:06:56,280 --> 01:06:59,320
Speaker 1: G networks, Like we're just getting started here. So T

1291
01:06:59,520 --> 01:07:03,760
Speaker 1: Mobile just acquired US Cellular. That's going to improve their network,

1292
01:07:04,280 --> 01:07:06,640
Speaker 1: and you know we're gonna see improvements in things like

1293
01:07:06,720 --> 01:07:10,160
Speaker 1: video streaming and mobile gaming all because of five G.

1294
01:07:11,880 --> 01:07:14,920
Speaker 1: Let's see. Oh. Speaking of which, Verizon this week unveiled

1295
01:07:14,960 --> 01:07:19,520
Speaker 1: a new logo, a red V with a yellow glow,

1296
01:07:20,520 --> 01:07:22,360
Speaker 1: So basically they just took the name and put a

1297
01:07:22,400 --> 01:07:26,840
Speaker 1: little yellow glow on it symbolizing Veritas meaning truth and

1298
01:07:26,960 --> 01:07:30,480
Speaker 1: Horizon future possibility. Did you know that's what Verizon means,

1299
01:07:31,880 --> 01:07:34,400
Speaker 1: the truth of a new horizon. Yeah. Now you know

1300
01:07:34,440 --> 01:07:37,200
Speaker 1: if you're ever on Jeopardy and you need that, that's

1301
01:07:37,240 --> 01:07:40,680
Speaker 1: what it means. So what does this whole Verizon refresh mean.

1302
01:07:40,760 --> 01:07:43,320
Speaker 1: I don't know. I mean, it's basically there. If you

1303
01:07:43,400 --> 01:07:46,000
Speaker 1: have home internet with them, I guess they're a big

1304
01:07:46,000 --> 01:07:48,960
Speaker 1: thing they're pushing right now. Or these bundled services, so

1305
01:07:49,000 --> 01:07:52,400
Speaker 1: they have like small discounts on streaming services like Netflix

1306
01:07:52,480 --> 01:07:55,000
Speaker 1: and Hulu and all these things you subscribe through your

1307
01:07:55,080 --> 01:07:59,480
Speaker 1: Verizon account. You bundle it, and it's a little bit cheaper, yeah,

1308
01:08:00,120 --> 01:08:03,360
Speaker 1: YouTube and all that. I personally, my advice is to

1309
01:08:03,440 --> 01:08:05,880
Speaker 1: not bundle, even though it saves you money, because in

1310
01:08:05,920 --> 01:08:08,840
Speaker 1: the long run, it's more of a headache because now

1311
01:08:08,880 --> 01:08:12,440
Speaker 1: everything is bundled together, so it's not as easy to

1312
01:08:12,640 --> 01:08:15,720
Speaker 1: drop services and to you know, take advantage of some

1313
01:08:15,800 --> 01:08:17,400
Speaker 1: of the deals that are out there, you know, with

1314
01:08:17,439 --> 01:08:19,519
Speaker 1: a paying for the year in advance and stuff like that.

1315
01:08:19,560 --> 01:08:23,200
Speaker 1: But I guess whatever works for you, personally, I would

1316
01:08:23,280 --> 01:08:25,679
Speaker 1: rather not have these things bundled because it makes things

1317
01:08:25,800 --> 01:08:28,160
Speaker 1: very confusing. You know, you've got your Verizon bill and

1318
01:08:28,200 --> 01:08:29,680
Speaker 1: now you've got like ten add ons and you're like,

1319
01:08:29,720 --> 01:08:31,840
Speaker 1: wait a second, what am I paying for Verizon? What

1320
01:08:31,920 --> 01:08:34,519
Speaker 1: am I paying for streaming? It's much tougher to keep

1321
01:08:34,560 --> 01:08:36,280
Speaker 1: track of it. And by the way, the app I

1322
01:08:36,400 --> 01:08:38,799
Speaker 1: like for keeping track of all this stuff is Rocket Money.

1323
01:08:39,320 --> 01:08:41,160
Speaker 1: I don't know if you've tried it, but I find

1324
01:08:41,200 --> 01:08:44,519
Speaker 1: it to be really, really helpful. So it used to

1325
01:08:44,520 --> 01:08:46,840
Speaker 1: be called True Bill and now it's called Rocket Money,

1326
01:08:46,880 --> 01:08:48,800
Speaker 1: and it's a it's a nice way of keeping track

1327
01:08:48,840 --> 01:08:51,799
Speaker 1: of all of your subscriptions. It's free for iOS and Android.

1328
01:08:52,840 --> 01:08:55,600
Speaker 1: Let's go to Mike in Austin, Texas. Mike, you're on

1329
01:08:55,680 --> 01:08:56,120
Speaker 1: with Rich.

1330
01:08:57,160 --> 01:09:01,320
Speaker 12: Hey, Rich, thanks for taking my call. Months ago, we

1331
01:09:01,320 --> 01:09:06,120
Speaker 12: were having a work with a Spectrum and almost daily,

1332
01:09:06,479 --> 01:09:09,160
Speaker 12: at least weekly, we were having to reset our router.

1333
01:09:10,040 --> 01:09:13,200
Speaker 12: So around the same time, we also had a printer

1334
01:09:13,280 --> 01:09:16,080
Speaker 12: that died. So Spectrum came out put in one of

1335
01:09:16,080 --> 01:09:20,679
Speaker 12: these new routers that can decide whether your equipment needs

1336
01:09:20,720 --> 01:09:24,240
Speaker 12: either two point four or five, and we got a

1337
01:09:24,439 --> 01:09:28,040
Speaker 12: EPSOM Eco printer. We could not get the eco printer

1338
01:09:28,439 --> 01:09:31,400
Speaker 12: at all to hook to the router, So it's just

1339
01:09:31,439 --> 01:09:34,240
Speaker 12: sitting here and I thought, okay, I got to get

1340
01:09:34,320 --> 01:09:38,040
Speaker 12: something going, so I went and bought a cannon, just

1341
01:09:38,120 --> 01:09:41,160
Speaker 12: a little cheapy sixty dollars cannon one. And we're having

1342
01:09:41,160 --> 01:09:45,799
Speaker 12: trouble getting back to hook to the router, so Spectrum

1343
01:09:45,880 --> 01:09:47,880
Speaker 12: I've called them and they said, well, it's not us.

1344
01:09:49,120 --> 01:09:52,960
Speaker 12: It all started when you changed it. So should we

1345
01:09:53,040 --> 01:09:56,000
Speaker 12: keep Spectrums router or are there better ones out there

1346
01:09:56,000 --> 01:09:58,200
Speaker 12: and we should just buy one and quit paying the

1347
01:09:58,200 --> 01:10:01,040
Speaker 12: monthly fee. That obviously something else works in the house

1348
01:10:01,080 --> 01:10:03,360
Speaker 12: on it, except that we can't get a printer to

1349
01:10:03,400 --> 01:10:04,080
Speaker 12: hook up to it.

1350
01:10:04,240 --> 01:10:06,960
Speaker 1: Well, the printer is probably using that two point four

1351
01:10:07,160 --> 01:10:11,120
Speaker 1: gigahertz network and this Spectrum device even though it's putting

1352
01:10:11,120 --> 01:10:14,080
Speaker 1: out both networks. The printer may not be smart enough

1353
01:10:14,120 --> 01:10:16,559
Speaker 1: to find that two point four gigaherts. I'm guessing that

1354
01:10:16,600 --> 01:10:19,800
Speaker 1: this router, except for the thing that throws me is

1355
01:10:19,840 --> 01:10:23,479
Speaker 1: the cheapy printer that you bought. Why that's not connecting

1356
01:10:23,479 --> 01:10:25,479
Speaker 1: because you think it would, but because it's new, But

1357
01:10:25,640 --> 01:10:28,679
Speaker 1: it's also inexpensive, so it may not have the smarts

1358
01:10:28,720 --> 01:10:32,120
Speaker 1: to do this. So you know, this is a very

1359
01:10:32,240 --> 01:10:36,439
Speaker 1: very common problem with routers. With IoT gadgets, you know,

1360
01:10:36,760 --> 01:10:39,600
Speaker 1: people trying to connect to them. The newer gadget's like

1361
01:10:39,600 --> 01:10:41,800
Speaker 1: your smartphone gonna have no problem. But it's a lot

1362
01:10:41,840 --> 01:10:44,960
Speaker 1: of these different peripherals, especially the smart home stuff. It's

1363
01:10:45,000 --> 01:10:47,599
Speaker 1: just all over the place. Sometimes it connects, sometimes it won't.

1364
01:10:47,920 --> 01:10:53,160
Speaker 1: So I pulled up the Spectrum support page, and clearly

1365
01:10:53,200 --> 01:10:57,200
Speaker 1: this is a known issue because it's like literally on

1366
01:10:57,280 --> 01:10:59,840
Speaker 1: the how to connect to your wireless network, It's like

1367
01:11:00,120 --> 01:11:03,360
Speaker 1: one of the bottom main things on the page says

1368
01:11:03,400 --> 01:11:06,360
Speaker 1: troubleshooting if you can't connect the connect to the two

1369
01:11:06,400 --> 01:11:09,880
Speaker 1: point four gigahertz frequency on your network. It says, sign

1370
01:11:10,120 --> 01:11:15,200
Speaker 1: into your Spectrum account. On your services page, select Internet,

1371
01:11:15,800 --> 01:11:19,960
Speaker 1: navigate and select smart, set up smart device two point

1372
01:11:19,960 --> 01:11:24,200
Speaker 1: four gigahertz, and then select switch to two point four gigaherts.

1373
01:11:24,840 --> 01:11:27,599
Speaker 1: So that is what you probably need to do. It's

1374
01:11:27,640 --> 01:11:30,439
Speaker 1: interesting that you sign into your Spectrum account. It must

1375
01:11:30,439 --> 01:11:33,439
Speaker 1: communicate with the router to switch it. So what it's

1376
01:11:33,479 --> 01:11:36,559
Speaker 1: going to do is it's going to tell that router, hey,

1377
01:11:36,840 --> 01:11:38,600
Speaker 1: we're trying to set up a device here. Can you

1378
01:11:38,840 --> 01:11:42,040
Speaker 1: just broadcast that two point four gigahertz network so you

1379
01:11:42,080 --> 01:11:45,240
Speaker 1: don't confuse the device that's trying to get set up

1380
01:11:45,240 --> 01:11:48,880
Speaker 1: with that five gigahertz network. So again, this is just

1381
01:11:48,880 --> 01:11:51,320
Speaker 1: from the Spectrum support website. Clearly a lot of people

1382
01:11:51,360 --> 01:11:53,960
Speaker 1: have this issue, so I would not give up on this.

1383
01:11:54,040 --> 01:11:56,479
Speaker 1: I think you'll be able to connect it again. Sign

1384
01:11:56,520 --> 01:11:59,959
Speaker 1: into your Spectrum account on your services page, select Internet,

1385
01:12:00,360 --> 01:12:04,759
Speaker 1: navigate to the set up smart device and select switch

1386
01:12:04,840 --> 01:12:07,559
Speaker 1: to two point four gigahertz, and then you can go

1387
01:12:07,720 --> 01:12:11,040
Speaker 1: into your device on your printer and set that up

1388
01:12:11,080 --> 01:12:14,240
Speaker 1: again through the you know, the way you typically set

1389
01:12:14,280 --> 01:12:16,160
Speaker 1: it up. If you can't get it to set up,

1390
01:12:16,200 --> 01:12:18,599
Speaker 1: I might reset the printer again. We had a similar

1391
01:12:18,680 --> 01:12:21,720
Speaker 1: question earlier, but I would do a factory reset on

1392
01:12:21,760 --> 01:12:25,439
Speaker 1: the printer. So I don't think that this router that

1393
01:12:25,479 --> 01:12:27,160
Speaker 1: they gave you is not going to work. I think

1394
01:12:27,160 --> 01:12:29,360
Speaker 1: that clearly Spectrum is a big company, they have a

1395
01:12:29,400 --> 01:12:32,840
Speaker 1: lot of customers. This is just a situation where you know,

1396
01:12:32,880 --> 01:12:35,759
Speaker 1: there's a lot of different things happening. Wi Fi continues

1397
01:12:35,800 --> 01:12:38,360
Speaker 1: to evolve and that's one of the side effects of this.

1398
01:12:38,560 --> 01:12:43,520
Speaker 1: So Mike and Austin, thanks for the call. Appreciate it today.

1399
01:12:44,360 --> 01:12:47,840
Speaker 1: One of the apps that I recommend or have recommended

1400
01:12:47,880 --> 01:12:52,400
Speaker 1: in the past is being discontinued. It's called Google Stack

1401
01:12:53,080 --> 01:12:55,120
Speaker 1: And I was using this for a long time because

1402
01:12:55,120 --> 01:12:59,320
Speaker 1: it was a nice dedicated PDF scanner. But Google, in

1403
01:12:59,400 --> 01:13:02,639
Speaker 1: the typical Google fashion, has lost hope for this app

1404
01:13:02,680 --> 01:13:05,040
Speaker 1: and they are getting rid of it. Google there is

1405
01:13:05,080 --> 01:13:08,559
Speaker 1: a website. Let's see if I can find it. It's

1406
01:13:08,840 --> 01:13:11,559
Speaker 1: I think it's let's see Google dead projects. Yeah, killed

1407
01:13:11,560 --> 01:13:16,120
Speaker 1: by Google dot com. It's everything that Google has killed.

1408
01:13:16,680 --> 01:13:19,080
Speaker 1: They this company. Now I have to give them credit

1409
01:13:19,160 --> 01:13:21,840
Speaker 1: because if we didn't, if they didn't kill stuff, that

1410
01:13:21,880 --> 01:13:24,559
Speaker 1: means they weren't trying. But Google is a company that

1411
01:13:24,760 --> 01:13:26,840
Speaker 1: really tries a lot. They throw a lot at the

1412
01:13:26,840 --> 01:13:29,960
Speaker 1: wall and they see what sticks, and that's great. But

1413
01:13:30,200 --> 01:13:33,200
Speaker 1: a lot of stuff that people use sort of gets discontinued.

1414
01:13:33,600 --> 01:13:35,479
Speaker 1: And so I'm just looking at some of these things

1415
01:13:35,479 --> 01:13:37,600
Speaker 1: that they've discontinued in the past, like year or so,

1416
01:13:38,680 --> 01:13:42,880
Speaker 1: Google jam Board, jam Board VPN by Google, one, Dropcam,

1417
01:13:43,320 --> 01:13:46,120
Speaker 1: Google podcasts, Keen. I don't even know what that one was.

1418
01:13:46,200 --> 01:13:54,560
Speaker 1: Google Domains, Google Optimize, Pixel Pass, Google album Archive, YouTube Stories, Grasshopper,

1419
01:13:54,720 --> 01:14:00,160
Speaker 1: Conversational Actions, Google street Views standalone. There's so many any

1420
01:14:00,200 --> 01:14:05,960
Speaker 1: Google Stadia, YouTube originals, YouTube, go, Google surveys. I mean,

1421
01:14:05,960 --> 01:14:10,120
Speaker 1: there's so many. Now let's add Google Stack to the list.

1422
01:14:11,000 --> 01:14:15,120
Speaker 1: Google Stack is being ended on September twenty third, twenty

1423
01:14:15,200 --> 01:14:19,719
Speaker 1: twenty four. Users have ninety days from the notification time

1424
01:14:19,800 --> 01:14:23,000
Speaker 1: to export their documents to Google Drive. They have a

1425
01:14:23,040 --> 01:14:26,800
Speaker 1: new export tool available to transfer your Stack documents to Drive,

1426
01:14:27,439 --> 01:14:31,000
Speaker 1: and Google recommends using Google Drive for future document scanning

1427
01:14:31,040 --> 01:14:34,040
Speaker 1: and organization. So there's two ways you can export this.

1428
01:14:34,200 --> 01:14:36,840
Speaker 1: You can bulk export to Drive. Go into the Stack

1429
01:14:36,920 --> 01:14:40,679
Speaker 1: app and go click settings and it says export all

1430
01:14:40,720 --> 01:14:44,439
Speaker 1: documents to Drive. Or you can individually open each document,

1431
01:14:44,560 --> 01:14:47,960
Speaker 1: share and then share them to wherever you want. But

1432
01:14:48,840 --> 01:14:51,200
Speaker 1: I really like this app, this PDF scanner, because it

1433
01:14:51,240 --> 01:14:54,400
Speaker 1: was simple, it was clean. So what do I recommend?

1434
01:14:54,400 --> 01:14:57,439
Speaker 1: You can use Google If you have an Android phone,

1435
01:14:58,520 --> 01:15:01,519
Speaker 1: Google Drive is typically installed in there. So if you

1436
01:15:01,560 --> 01:15:05,240
Speaker 1: long press on the icon on your Google Drive app,

1437
01:15:05,240 --> 01:15:08,040
Speaker 1: you will see there is a little option for scan

1438
01:15:08,720 --> 01:15:10,599
Speaker 1: and you tap that and now all of a sudden,

1439
01:15:10,600 --> 01:15:13,519
Speaker 1: you have a PDF scanner on your phone and just

1440
01:15:13,560 --> 01:15:17,080
Speaker 1: hold it over a document and it will instantly scan

1441
01:15:17,200 --> 01:15:20,360
Speaker 1: that document into a PDF. It's basically the same exact

1442
01:15:20,360 --> 01:15:23,080
Speaker 1: technology that was built into Stack, but it's now on

1443
01:15:23,160 --> 01:15:27,439
Speaker 1: your phone. Natively, it's been there forever, but it's just

1444
01:15:27,479 --> 01:15:29,519
Speaker 1: one thing if you need to scan receipts or whatever.

1445
01:15:29,760 --> 01:15:31,880
Speaker 1: The other app that I like that is cross platform

1446
01:15:32,080 --> 01:15:34,640
Speaker 1: is Adobe Scan. I have a little shortcut to that

1447
01:15:34,680 --> 01:15:37,120
Speaker 1: on my homepage. What I like about that is that

1448
01:15:37,160 --> 01:15:41,280
Speaker 1: it works really well. It scans documents very nicely, cleans

1449
01:15:41,280 --> 01:15:44,320
Speaker 1: them up greatly, and you can also save it as

1450
01:15:44,320 --> 01:15:47,760
Speaker 1: a PDF or a JPEG. So once it's saved as

1451
01:15:47,760 --> 01:15:50,360
Speaker 1: a I just did two scans, one with Google, one

1452
01:15:50,400 --> 01:15:53,559
Speaker 1: with Adobe. The Adobe Scan came out slightly better. But

1453
01:15:53,640 --> 01:15:55,760
Speaker 1: once it scans it as a PDF, you can save

1454
01:15:55,800 --> 01:15:58,880
Speaker 1: it as a JPEG as well, so it gives you

1455
01:15:58,960 --> 01:16:02,160
Speaker 1: kind of, you know, a couple options there, and it works,

1456
01:16:02,160 --> 01:16:05,840
Speaker 1: by the way, for both iOS and Android. So Adobe Scan,

1457
01:16:06,400 --> 01:16:10,400
Speaker 1: that's saying. You can also use Google Drive shortcut or

1458
01:16:10,920 --> 01:16:14,160
Speaker 1: this PDF scanner app called Google Stack that is going away.

1459
01:16:14,680 --> 01:16:17,120
Speaker 1: Eighty eight rich one on one eighty eight seven four

1460
01:16:17,200 --> 01:16:19,479
Speaker 1: to two four one zero one. Coming up, we'll talk

1461
01:16:19,600 --> 01:16:24,320
Speaker 1: evs right here on rich on Tech. Welcome back to

1462
01:16:24,439 --> 01:16:27,479
Speaker 1: rich on Tech. Rich Demiro here hanging out with you

1463
01:16:28,600 --> 01:16:33,920
Speaker 1: talking technology. The website for the show rich on Tech

1464
01:16:34,200 --> 01:16:38,080
Speaker 1: dot TV I've got my latest newsletter front and center.

1465
01:16:39,160 --> 01:16:42,920
Speaker 1: The headline is Pixel Paris and Prime Day your tech

1466
01:16:43,120 --> 01:16:46,760
Speaker 1: summer preview. So in my newsletter this week, I've got

1467
01:16:46,840 --> 01:16:49,640
Speaker 1: all kinds of good information. I recap my trip to

1468
01:16:49,640 --> 01:16:53,840
Speaker 1: New York City and New Jersey, talk about the foldable

1469
01:16:53,880 --> 01:16:56,080
Speaker 1: events that are coming up Prime Day, some of the

1470
01:16:56,080 --> 01:16:58,080
Speaker 1: deals I like, some of the things I would buy

1471
01:16:58,640 --> 01:17:01,640
Speaker 1: right now, well, I mean I would put in my

1472
01:17:01,760 --> 01:17:04,320
Speaker 1: cart to see if they go on sale. I link

1473
01:17:04,400 --> 01:17:07,120
Speaker 1: up my phone stand that I like, a cord holder

1474
01:17:07,120 --> 01:17:09,600
Speaker 1: that I love for my desk, a portable charger, my

1475
01:17:09,680 --> 01:17:13,240
Speaker 1: favorite tripod slash selfie stick, and my favorite basic phone case.

1476
01:17:13,320 --> 01:17:16,320
Speaker 1: That's all in there. Then I've got my TV segments.

1477
01:17:16,400 --> 01:17:19,040
Speaker 1: This week. I covered text now, which you might have

1478
01:17:19,120 --> 01:17:21,800
Speaker 1: heard here on this radio show. I also talk about

1479
01:17:21,800 --> 01:17:27,200
Speaker 1: the Fitbit LTE. Let's see I answer some questions. I've

1480
01:17:27,240 --> 01:17:32,599
Speaker 1: got an app to download cybersecurity throwback tech. My brother

1481
01:17:32,760 --> 01:17:35,680
Speaker 1: built this cool I don't know what you call it,

1482
01:17:35,720 --> 01:17:38,200
Speaker 1: a rack, entertainment rack. And on the top is this

1483
01:17:38,280 --> 01:17:42,360
Speaker 1: old CRT TV with a VCR and we popped in

1484
01:17:42,400 --> 01:17:45,800
Speaker 1: the tape of a VHS of Jurassic Park, and I

1485
01:17:45,800 --> 01:17:47,320
Speaker 1: got to say it still looks pretty good now. The

1486
01:17:47,320 --> 01:17:49,639
Speaker 1: TV was like, must have been a thirteen inch TV,

1487
01:17:49,800 --> 01:17:52,120
Speaker 1: so clearly anything's going to look good on that. But

1488
01:17:52,200 --> 01:17:54,040
Speaker 1: I was pretty impressed that after all these years, I

1489
01:17:54,080 --> 01:17:59,599
Speaker 1: mean VHS, it's been a long time since we used VHS,

1490
01:18:00,200 --> 01:18:04,120
Speaker 1: long time and it still looked good. Anyway, that's all

1491
01:18:04,120 --> 01:18:06,920
Speaker 1: on the website. Rich on tech dot TV. You might

1492
01:18:06,960 --> 01:18:11,200
Speaker 1: have heard the news this week that Volkswagen invested in Rivian.

1493
01:18:11,320 --> 01:18:15,240
Speaker 1: I know it seems like an unlikely alliance, but Rivian

1494
01:18:15,280 --> 01:18:19,320
Speaker 1: needs the help. Volkswagen has the money, so they pledged

1495
01:18:19,400 --> 01:18:23,479
Speaker 1: up to five billion dollars into Rivian. Rivian stock pop

1496
01:18:23,600 --> 01:18:25,400
Speaker 1: for a bit. I just checked the price. It's not

1497
01:18:25,600 --> 01:18:28,720
Speaker 1: as high as it was. But this does give this

1498
01:18:28,720 --> 01:18:32,000
Speaker 1: This does give me hope for Rivian, because as much

1499
01:18:32,040 --> 01:18:34,080
Speaker 1: as I love Rivian, I'm still not convinced they're going

1500
01:18:34,120 --> 01:18:36,599
Speaker 1: to be around in a couple years because they are

1501
01:18:36,840 --> 01:18:39,559
Speaker 1: on the bubble. I would say they've got great cars,

1502
01:18:40,040 --> 01:18:44,160
Speaker 1: great technology, but you know they are. They've got some

1503
01:18:44,240 --> 01:18:47,120
Speaker 1: headwinds and their cars are very expensive. They're losing money

1504
01:18:47,160 --> 01:18:49,920
Speaker 1: on them and they need to come out with these

1505
01:18:50,080 --> 01:18:53,439
Speaker 1: cheaper models that they've teased. But it's still going to

1506
01:18:53,479 --> 01:18:55,679
Speaker 1: be two years twenty twenty six before they come out,

1507
01:18:55,800 --> 01:18:58,040
Speaker 1: so we've got a while or is it twenty twenty five,

1508
01:18:58,520 --> 01:19:01,920
Speaker 1: Maybe it's twenty twenty five anyway, So the deal is

1509
01:19:02,400 --> 01:19:05,080
Speaker 1: initially Volkswagen is going to give them a billion dollars,

1510
01:19:05,640 --> 01:19:08,080
Speaker 1: then an additional four billion with all these like rules

1511
01:19:08,080 --> 01:19:10,560
Speaker 1: and regulations. So I don't care about that part. What

1512
01:19:10,680 --> 01:19:13,720
Speaker 1: I'm most interested in why are they doing this? So

1513
01:19:15,320 --> 01:19:18,960
Speaker 1: they are looking to accelerate software development and reduce costs

1514
01:19:18,960 --> 01:19:23,200
Speaker 1: for both companies, and they're talking about this zonal architecture

1515
01:19:23,680 --> 01:19:26,960
Speaker 1: in their cars. So what this means is it centralizes

1516
01:19:27,040 --> 01:19:31,240
Speaker 1: electronic control into sort of area specific computers. So instead

1517
01:19:31,240 --> 01:19:34,760
Speaker 1: of having a whole bunch of different computers in the car,

1518
01:19:34,880 --> 01:19:38,479
Speaker 1: like these control units, it has different computers that I

1519
01:19:38,479 --> 01:19:41,360
Speaker 1: guess control different zones of the car. I don't know

1520
01:19:41,439 --> 01:19:43,080
Speaker 1: what all that means. All I know is that it's

1521
01:19:43,080 --> 01:19:45,599
Speaker 1: probably like a different way of thinking about things. If

1522
01:19:45,640 --> 01:19:47,760
Speaker 1: you look at a lot of these like you know,

1523
01:19:47,760 --> 01:19:50,360
Speaker 1: a lot of these traditional car companies, they're still building

1524
01:19:50,400 --> 01:19:53,880
Speaker 1: their evs the way that they built their gas powered cars.

1525
01:19:54,040 --> 01:19:56,280
Speaker 1: And if you look at the pure EV companies like

1526
01:19:56,280 --> 01:19:59,040
Speaker 1: a Rivian or a Tesla. They are building their evs

1527
01:19:59,080 --> 01:20:01,920
Speaker 1: from the ground up as an electric vehicle, So I

1528
01:20:01,920 --> 01:20:04,000
Speaker 1: think Volkswagen's trying to capture a little bit of that

1529
01:20:04,040 --> 01:20:06,439
Speaker 1: magic for them and share a little bit of that

1530
01:20:06,479 --> 01:20:09,040
Speaker 1: money with Rivian. So we'll see what happens. A cool

1531
01:20:09,080 --> 01:20:12,000
Speaker 1: new app this week called charge ly c h A

1532
01:20:12,280 --> 01:20:15,479
Speaker 1: r G E l Y. Charge Ly is an app

1533
01:20:15,520 --> 01:20:17,559
Speaker 1: if you have an EV It's available for iOS and

1534
01:20:17,560 --> 01:20:20,479
Speaker 1: Android and it basically helps you find charging along the way.

1535
01:20:20,520 --> 01:20:22,920
Speaker 1: It's like a route, a charging routing app, and the

1536
01:20:22,960 --> 01:20:24,880
Speaker 1: neat thing about this is that you can plan your

1537
01:20:25,080 --> 01:20:28,519
Speaker 1: entire route from this app before you leave. Now, it's

1538
01:20:28,520 --> 01:20:31,519
Speaker 1: not perfect. I did test a couple of different routes.

1539
01:20:31,520 --> 01:20:34,400
Speaker 1: It didn't get everything right. But what's neat about this

1540
01:20:34,520 --> 01:20:36,320
Speaker 1: is that you can see where the chargers are, get

1541
01:20:36,320 --> 01:20:38,639
Speaker 1: a lot of detail about that. The community can offer

1542
01:20:38,720 --> 01:20:41,759
Speaker 1: kind of insights on the chargers, so if something doesn't

1543
01:20:41,760 --> 01:20:43,519
Speaker 1: work or it's broken, or it's not as fast as

1544
01:20:43,560 --> 01:20:46,519
Speaker 1: they say, that's really useful. But you can also find

1545
01:20:46,520 --> 01:20:50,639
Speaker 1: amenities like food and bathrooms near the charging stations. That's

1546
01:20:50,640 --> 01:20:53,559
Speaker 1: a big deal. When you stop for an EV charge,

1547
01:20:53,560 --> 01:20:55,200
Speaker 1: you want somewhere to go to the bathroom and maybe

1548
01:20:55,240 --> 01:20:58,479
Speaker 1: pick up a snack. So again, that app is called

1549
01:20:58,560 --> 01:21:02,920
Speaker 1: charge ly cha our g e l Y, and then

1550
01:21:03,000 --> 01:21:05,160
Speaker 1: tire Rack. I know they're sort of biased because they

1551
01:21:05,240 --> 01:21:09,000
Speaker 1: sell the tires, but they tested nine EV tire models,

1552
01:21:09,320 --> 01:21:12,200
Speaker 1: EV specific models and non EV's. They put them on

1553
01:21:12,200 --> 01:21:15,080
Speaker 1: a Tesla Model three. They checked them out for handling,

1554
01:21:15,160 --> 01:21:18,439
Speaker 1: noise and energy efficiency, and they came up with the

1555
01:21:18,439 --> 01:21:22,839
Speaker 1: best overall tires, the most energy efficient, the least energy efficient,

1556
01:21:22,960 --> 01:21:26,120
Speaker 1: the best overall performance, and then the best balance of

1557
01:21:26,160 --> 01:21:29,760
Speaker 1: performance and efficiency. I will link up that report on

1558
01:21:29,800 --> 01:21:33,679
Speaker 1: the website rich on tech dot TV. But spoiler alert,

1559
01:21:34,040 --> 01:21:39,040
Speaker 1: the Michigan Michelin Pilot Sport four S non EV was

1560
01:21:39,080 --> 01:21:42,280
Speaker 1: the best overall, but the most efficient was the Hancook

1561
01:21:44,080 --> 01:21:46,040
Speaker 1: rich on tech dot TV. Coming up, we're gonna talk

1562
01:21:46,160 --> 01:21:52,360
Speaker 1: barcodes they're celebrating fifty years. Welcome back to rich on Tech.

1563
01:21:52,439 --> 01:21:55,720
Speaker 1: Rich DeMuro here hanging out with you, talking technology. We'll

1564
01:21:55,720 --> 01:21:57,679
Speaker 1: get back to the phone lines in just a moment,

1565
01:21:57,760 --> 01:22:01,160
Speaker 1: but first let's talk about barcodees. Yes, the little thing

1566
01:22:01,200 --> 01:22:04,479
Speaker 1: on the back of your packaging. I actually scanned one today,

1567
01:22:05,120 --> 01:22:08,840
Speaker 1: just this morning. My guest is Bob Carpenter, President and

1568
01:22:09,000 --> 01:22:13,360
Speaker 1: CEO of GS one us here to talk about fifty

1569
01:22:13,680 --> 01:22:17,200
Speaker 1: years of the barcode. Bob, thanks for joining me, Rich,

1570
01:22:17,240 --> 01:22:19,680
Speaker 1: it's great to be here. So this is something that

1571
01:22:20,120 --> 01:22:24,280
Speaker 1: started in nineteen seventy four on a pack of Wrigley's

1572
01:22:24,479 --> 01:22:28,519
Speaker 1: Juicy Fruit gum, which I loved as a kid. Tell

1573
01:22:28,560 --> 01:22:30,400
Speaker 1: me about the history of the barcode.

1574
01:22:31,040 --> 01:22:33,519
Speaker 13: Well, the history of the barcode really stemmed from an

1575
01:22:33,560 --> 01:22:37,920
Speaker 13: opportunity to improve the speed of checkout at retail establishments

1576
01:22:38,080 --> 01:22:41,240
Speaker 13: in the US. And because before the barcode, as you

1577
01:22:41,280 --> 01:22:44,160
Speaker 13: and I may remember, you had to manually key in

1578
01:22:44,200 --> 01:22:46,519
Speaker 13: the price for every single item and a cash register,

1579
01:22:46,840 --> 01:22:49,719
Speaker 13: which was incredibly slow for the shopper. So the retail

1580
01:22:49,760 --> 01:22:52,559
Speaker 13: grocery industry got together and looked for ways to become

1581
01:22:52,600 --> 01:22:56,960
Speaker 13: more efficient and ultimately selected the UPC barcode and GS

1582
01:22:57,000 --> 01:23:00,120
Speaker 13: one to administer the barcode. And as you mentioned a

1583
01:23:00,120 --> 01:23:02,600
Speaker 13: few years ago, the first barcode scan occurred with a

1584
01:23:02,640 --> 01:23:05,759
Speaker 13: ten pack of Rigli's Juicy Fruit gum in Troy, Ohio,

1585
01:23:06,160 --> 01:23:09,920
Speaker 13: and today we estimate over ten billion items are scanned

1586
01:23:09,960 --> 01:23:13,559
Speaker 13: every single day using a barcode at retail establishments around

1587
01:23:13,560 --> 01:23:13,960
Speaker 13: the world.

1588
01:23:14,120 --> 01:23:16,720
Speaker 1: Now I'm old enough to remember, back in the day,

1589
01:23:16,960 --> 01:23:20,760
Speaker 1: Costco actually did not use barcodes. They went against the

1590
01:23:20,800 --> 01:23:23,680
Speaker 1: grain and they would like call out the number on

1591
01:23:23,840 --> 01:23:26,400
Speaker 1: the package, and you know, they type it in like

1592
01:23:26,439 --> 01:23:28,800
Speaker 1: you said. But now that's all changed. They've gotten on

1593
01:23:28,840 --> 01:23:29,519
Speaker 1: board as well.

1594
01:23:29,640 --> 01:23:30,639
Speaker 5: They've gotten on board.

1595
01:23:30,680 --> 01:23:33,480
Speaker 13: But you know you're right because people think it's intuitive.

1596
01:23:33,520 --> 01:23:36,320
Speaker 13: But when barcodes were first introduced, there was a lot

1597
01:23:36,320 --> 01:23:38,799
Speaker 13: of concern around I can't see the price in the product.

1598
01:23:39,080 --> 01:23:41,280
Speaker 13: How can I make sure that whatever's getting scanned is

1599
01:23:41,360 --> 01:23:44,439
Speaker 13: charging me properly as a shopper. So it was a

1600
01:23:44,479 --> 01:23:49,479
Speaker 13: pretty significant transition, let alone all the equipment that had

1601
01:23:49,520 --> 01:23:51,479
Speaker 13: to be installed at the front of a retail store

1602
01:23:51,840 --> 01:23:54,439
Speaker 13: and the commitment from brand owners to tag their products

1603
01:23:54,560 --> 01:23:55,360
Speaker 13: using barcodes.

1604
01:23:56,240 --> 01:23:58,800
Speaker 1: So explain to me what your company does. What is

1605
01:23:58,880 --> 01:24:01,559
Speaker 1: GS one us do with the barcode You said you

1606
01:24:01,600 --> 01:24:03,960
Speaker 1: administer them. How does that work exactly?

1607
01:24:04,439 --> 01:24:07,719
Speaker 13: So GS one is a global non for profit standards body,

1608
01:24:07,880 --> 01:24:11,800
Speaker 13: and we create the standards that is really the data

1609
01:24:11,840 --> 01:24:15,479
Speaker 13: syntax within a barcode, and barcodes are used at point

1610
01:24:15,479 --> 01:24:18,120
Speaker 13: of sale, but they're also used all the way through

1611
01:24:18,160 --> 01:24:21,559
Speaker 13: the supply chain. So think about additional information related to

1612
01:24:21,600 --> 01:24:25,240
Speaker 13: palettes or cases or batche and lot numbers or expiration

1613
01:24:25,360 --> 01:24:28,320
Speaker 13: dates or item counts. Barcodes that you see on those

1614
01:24:28,400 --> 01:24:32,040
Speaker 13: larger items in a warehouse follow GS one standards, And

1615
01:24:32,120 --> 01:24:35,320
Speaker 13: why the standards are important is irrespective of whether a

1616
01:24:35,400 --> 01:24:38,160
Speaker 13: technology I'm using in my warehouse management system or my

1617
01:24:38,200 --> 01:24:41,040
Speaker 13: point of sale systems, or whether I'm in the United

1618
01:24:41,040 --> 01:24:45,920
Speaker 13: States or France or China. Those standards allow technology and

1619
01:24:45,960 --> 01:24:50,080
Speaker 13: retail establishments to automatically read that information and understand what

1620
01:24:50,120 --> 01:24:53,479
Speaker 13: it means. So GS one is a standards body, and

1621
01:24:53,520 --> 01:24:56,320
Speaker 13: we administer that standard across one hundred and eighteen countries

1622
01:24:56,320 --> 01:24:57,000
Speaker 13: around the world.

1623
01:24:57,160 --> 01:24:59,920
Speaker 1: Well, my kids love to scan the barcodes at Target

1624
01:25:00,120 --> 01:25:02,800
Speaker 1: at the self checkout. They are very good at that.

1625
01:25:03,400 --> 01:25:06,720
Speaker 1: What exactly information is contained in a bar code, Like

1626
01:25:06,800 --> 01:25:08,000
Speaker 1: is it just numbers?

1627
01:25:08,640 --> 01:25:11,800
Speaker 13: Well, today, the UPC barcode that we've known for fifty

1628
01:25:11,880 --> 01:25:14,840
Speaker 13: years really contains one number called a Global Trade Item

1629
01:25:14,920 --> 01:25:20,200
Speaker 13: number that signifies the product. But tomorrow we anticipate barcodes

1630
01:25:20,240 --> 01:25:23,160
Speaker 13: are really going to migrate to QR codes. And QR

1631
01:25:23,240 --> 01:25:26,040
Speaker 13: codes can hold three thousand and four thousand characters of

1632
01:25:26,120 --> 01:25:28,680
Speaker 13: data within them, and so all of a sudden you

1633
01:25:28,720 --> 01:25:32,200
Speaker 13: have the opportunity to share with the shopper information around

1634
01:25:32,320 --> 01:25:36,320
Speaker 13: allergens sustainability content as to how I recycle the product

1635
01:25:36,400 --> 01:25:38,519
Speaker 13: or how it was grown, or in the event of

1636
01:25:38,560 --> 01:25:40,840
Speaker 13: a recall, I can scan that product and make sure

1637
01:25:40,880 --> 01:25:43,520
Speaker 13: that if I've heard about a recall, I don't mistakenly

1638
01:25:43,560 --> 01:25:45,519
Speaker 13: buy that product and take it home to my family.

1639
01:25:46,040 --> 01:25:48,680
Speaker 13: So QR codes are going to usher in the next

1640
01:25:48,760 --> 01:25:51,639
Speaker 13: generation of bar codes, and we're working with the industry

1641
01:25:51,680 --> 01:25:54,000
Speaker 13: to make sure those QR codes can go beep a

1642
01:25:54,120 --> 01:25:57,120
Speaker 13: checkout through GS one standards and the work we're doing

1643
01:25:57,120 --> 01:25:58,520
Speaker 13: with brand owners and retailers.

1644
01:25:58,960 --> 01:26:01,600
Speaker 1: Oh, that's interesting. So you imagine a future where we

1645
01:26:01,640 --> 01:26:04,880
Speaker 1: will see QR codes on products instead of that standard

1646
01:26:05,320 --> 01:26:06,840
Speaker 1: line looking barcode.

1647
01:26:07,240 --> 01:26:09,320
Speaker 13: I think it's going to be a long time before

1648
01:26:09,560 --> 01:26:13,920
Speaker 13: the UPC barcode maybe disappears, but I think increasingly, certainly,

1649
01:26:13,960 --> 01:26:15,840
Speaker 13: starting in twenty twenty seven, you're going to see a

1650
01:26:15,880 --> 01:26:19,280
Speaker 13: lot more products with a QR code and a UPC

1651
01:26:19,400 --> 01:26:22,400
Speaker 13: barcode together on the product. But over time, for some

1652
01:26:22,479 --> 01:26:25,000
Speaker 13: brand owners, they're eager to pick up the space on

1653
01:26:25,040 --> 01:26:27,120
Speaker 13: the package and just have a QR code.

1654
01:26:27,160 --> 01:26:30,280
Speaker 1: In the future, is there a standard for QR codes

1655
01:26:30,320 --> 01:26:32,920
Speaker 1: like there is for the UPC because I feel like

1656
01:26:32,960 --> 01:26:36,320
Speaker 1: there's different styles of QR codes out there.

1657
01:26:37,160 --> 01:26:39,400
Speaker 13: There is a standard. It was developed by Denzo in

1658
01:26:39,479 --> 01:26:43,080
Speaker 13: Japan thirty years ago. This year, ironically, they're celebrating their

1659
01:26:43,080 --> 01:26:48,440
Speaker 13: thirtieth year anniversary, and QR codes do have a standardized

1660
01:26:48,479 --> 01:26:50,799
Speaker 13: format that they need to follow in order to scan properly.

1661
01:26:51,280 --> 01:26:53,960
Speaker 1: Are there any security concerns around QR codes. We've heard

1662
01:26:53,960 --> 01:26:57,240
Speaker 1: that there could be malware embedded in these things. Is

1663
01:26:57,280 --> 01:26:58,240
Speaker 1: that realistic?

1664
01:26:59,000 --> 01:27:02,919
Speaker 13: Well, whenever you scan a QR code, you're likely offering

1665
01:27:03,000 --> 01:27:05,679
Speaker 13: up that information about where you were or your phone

1666
01:27:06,160 --> 01:27:09,160
Speaker 13: to the person that's providing the app or setting up

1667
01:27:09,160 --> 01:27:11,439
Speaker 13: the link. So you do need to be concerned about

1668
01:27:11,439 --> 01:27:14,040
Speaker 13: the fact that you may be revealing a level of

1669
01:27:14,080 --> 01:27:17,400
Speaker 13: information about yourself that you might not want. So if

1670
01:27:17,439 --> 01:27:20,479
Speaker 13: you're very concerned about that, you probably should hesitate to

1671
01:27:20,520 --> 01:27:23,360
Speaker 13: scanning QR codes, maybe outside a point of sale or

1672
01:27:23,360 --> 01:27:25,439
Speaker 13: at your home if you don't want to reveal that information.

1673
01:27:25,880 --> 01:27:29,479
Speaker 13: But increasingly, what we find is the benefits of scanning

1674
01:27:29,520 --> 01:27:33,400
Speaker 13: QR codes far outway the concerns around privacy that consumers have,

1675
01:27:33,880 --> 01:27:36,840
Speaker 13: and we're seeing seventy nine percent of consumers are more

1676
01:27:36,880 --> 01:27:39,639
Speaker 13: inclined to purchase products if they could scan a QR

1677
01:27:39,680 --> 01:27:41,479
Speaker 13: code to get that information that they want.

1678
01:27:42,040 --> 01:27:44,200
Speaker 1: Okay, so you're saying that this QR code in the

1679
01:27:44,280 --> 01:27:46,759
Speaker 1: future could not only hold the information for the product,

1680
01:27:46,960 --> 01:27:50,320
Speaker 1: like the point of sale information, but also we might

1681
01:27:50,320 --> 01:27:52,120
Speaker 1: be able to scan it with our phone, or would

1682
01:27:52,160 --> 01:27:54,000
Speaker 1: be able to scan it with our phone to get

1683
01:27:54,040 --> 01:27:56,599
Speaker 1: more information about that product, something that we're already seeing

1684
01:27:56,600 --> 01:28:00,000
Speaker 1: on a lot of products. So people are taking advantage

1685
01:28:00,080 --> 01:28:02,479
Speaker 1: of that. Clearly rich that's exactly right.

1686
01:28:02,520 --> 01:28:05,240
Speaker 13: Well, we anticipate as a QR code powered by GS

1687
01:28:05,320 --> 01:28:08,880
Speaker 13: one that provides the benefits of QR codes today with

1688
01:28:08,920 --> 01:28:12,519
Speaker 13: a lot of rich information around allergens or sustainability content

1689
01:28:13,000 --> 01:28:15,960
Speaker 13: and also goes beep a checkout like the barcode we've

1690
01:28:16,040 --> 01:28:17,559
Speaker 13: enjoyed for the last fifty years.

1691
01:28:17,960 --> 01:28:20,439
Speaker 1: Ah. Okay, that makes a lot more sense. Now, are

1692
01:28:20,439 --> 01:28:22,800
Speaker 1: retailers going to have to upgrade their systems to take

1693
01:28:22,840 --> 01:28:25,160
Speaker 1: advantage of the QR code scanning at checkout?

1694
01:28:25,760 --> 01:28:28,599
Speaker 13: Retailers will likely need to make sure that they get

1695
01:28:28,640 --> 01:28:32,599
Speaker 13: the latest released from their technology providers that run their

1696
01:28:32,600 --> 01:28:36,240
Speaker 13: front end systems. Typically, that's a pretty simple release that

1697
01:28:36,280 --> 01:28:39,639
Speaker 13: they need to install because many front end scanners already

1698
01:28:39,720 --> 01:28:42,720
Speaker 13: are optically enabled because of QR codes that we use

1699
01:28:42,760 --> 01:28:46,519
Speaker 13: on coupons for examples, or driver's license. So most front

1700
01:28:46,600 --> 01:28:50,760
Speaker 13: end systems already have optical scanning, but they oftentimes need

1701
01:28:50,800 --> 01:28:53,400
Speaker 13: a new release from the solution provider to be able

1702
01:28:53,479 --> 01:28:55,759
Speaker 13: to ingest the price point into the back end systems

1703
01:28:55,760 --> 01:28:56,799
Speaker 13: that retailers operate.

1704
01:28:57,400 --> 01:28:59,599
Speaker 1: Now, most of what we talked about has been consumer

1705
01:28:59,640 --> 01:29:03,360
Speaker 1: product and retail, but what about other industries like healthcare?

1706
01:29:03,960 --> 01:29:07,599
Speaker 13: Yeah, healthcare has been using data Matrix, which is an

1707
01:29:07,640 --> 01:29:10,439
Speaker 13: equivalent of QR codes similar but a different type of

1708
01:29:10,479 --> 01:29:12,840
Speaker 13: two D code for a number of years now. But

1709
01:29:12,920 --> 01:29:15,040
Speaker 13: in healthcare, what we see is the need to connect

1710
01:29:15,080 --> 01:29:18,599
Speaker 13: the patient with the medical device or the pharmaceutical item

1711
01:29:18,680 --> 01:29:21,960
Speaker 13: that that patient is using to improve patient safety, to

1712
01:29:22,000 --> 01:29:24,080
Speaker 13: make sure that the patient gets the right medical device

1713
01:29:24,200 --> 01:29:27,639
Speaker 13: or the right drug, but also to optimize and improve

1714
01:29:27,760 --> 01:29:32,320
Speaker 13: operations within the hospital. So the same benefits that have

1715
01:29:32,400 --> 01:29:35,960
Speaker 13: revolutionize the supply chain in the retail space is also

1716
01:29:36,040 --> 01:29:38,599
Speaker 13: doing the same to provide better patient safety and lower

1717
01:29:38,640 --> 01:29:40,560
Speaker 13: cost in the context of healthcare.

1718
01:29:41,360 --> 01:29:43,519
Speaker 1: I know there were many downsides to the pandemic, but

1719
01:29:43,560 --> 01:29:47,240
Speaker 1: I think one of the upsides was really the adoption

1720
01:29:47,479 --> 01:29:50,040
Speaker 1: of the QR code. Do you think that makes this

1721
01:29:50,200 --> 01:29:53,600
Speaker 1: transition easier in the future. Absolutely.

1722
01:29:53,640 --> 01:29:58,280
Speaker 13: It's funny you mentioned that because I traditionally wasn't convinced

1723
01:29:58,560 --> 01:30:00,280
Speaker 13: that QR codes were going to be the way of

1724
01:30:00,320 --> 01:30:03,200
Speaker 13: the future. Back in the early twenty tens, it was

1725
01:30:03,280 --> 01:30:06,240
Speaker 13: a lot of promotion and merchandising activity that I didn't

1726
01:30:06,240 --> 01:30:09,360
Speaker 13: necessarily think was very prevalent with shoppers. But you're right,

1727
01:30:09,400 --> 01:30:12,559
Speaker 13: a lot changed with COVID in the United States. But

1728
01:30:12,640 --> 01:30:15,679
Speaker 13: when you go outside of the United States and Asia

1729
01:30:15,720 --> 01:30:17,879
Speaker 13: and Europe, QR codes have been pretty.

1730
01:30:17,680 --> 01:30:19,400
Speaker 5: Prevalent and growing very rapidly.

1731
01:30:19,479 --> 01:30:22,160
Speaker 13: So I think now we're just catching up, and I'm

1732
01:30:22,200 --> 01:30:23,679
Speaker 13: a believer in QR codes.

1733
01:30:23,920 --> 01:30:28,000
Speaker 1: Bob Carpenter, President and CEO of gs one US, thanks

1734
01:30:28,040 --> 01:30:29,160
Speaker 1: so much for joining me today.

1735
01:30:29,400 --> 01:30:30,519
Speaker 5: Thank you Rich for having me.

1736
01:30:30,840 --> 01:30:34,799
Speaker 1: The website gs one us dot org slash fifty.

1737
01:30:34,880 --> 01:30:36,400
Speaker 5: If you want to learn more about.

1738
01:30:36,120 --> 01:30:38,880
Speaker 1: Fifty years of the barcode, I'll put a link to

1739
01:30:38,880 --> 01:30:41,880
Speaker 1: the website on mine. Just go to rich on Tech

1740
01:30:42,120 --> 01:30:45,280
Speaker 1: dot TV. This is rich on Tech. We'll be right back.

1741
01:30:48,040 --> 01:30:51,320
Speaker 1: Welcome back to rich on Tech. Rich Demiro here talking

1742
01:30:51,520 --> 01:30:54,920
Speaker 1: technology with you. The website for the show Rich on

1743
01:30:55,040 --> 01:30:59,280
Speaker 1: tech dot TV. You can go there and hit contact

1744
01:30:59,520 --> 01:31:03,120
Speaker 1: to send me a message. Rest assured it does make

1745
01:31:03,160 --> 01:31:05,760
Speaker 1: it to my inbox. I may not be able to

1746
01:31:05,760 --> 01:31:08,280
Speaker 1: reply to everything, but I do my best, and I

1747
01:31:08,360 --> 01:31:12,719
Speaker 1: read selected emails here. Let's get to the feedback segment

1748
01:31:12,880 --> 01:31:15,760
Speaker 1: and open some of those emails up Neil from Ohio.

1749
01:31:16,600 --> 01:31:19,479
Speaker 1: I think Neil might be the most prolific writer on

1750
01:31:19,560 --> 01:31:24,120
Speaker 1: the website. He typically emails me. I would say every week, Hey, Rich,

1751
01:31:24,360 --> 01:31:28,040
Speaker 1: enjoyed the last show, especially having your brother on cool.

1752
01:31:28,240 --> 01:31:32,080
Speaker 1: You should now know now by now know the first

1753
01:31:32,160 --> 01:31:34,519
Speaker 1: app that comes in here. Oh, you should know by

1754
01:31:34,560 --> 01:31:36,280
Speaker 1: now that the first app that comes up in your

1755
01:31:36,320 --> 01:31:37,920
Speaker 1: app store search is not going to be the one

1756
01:31:37,960 --> 01:31:40,080
Speaker 1: you searched for. It doesn't matter if it's Apple or Google.

1757
01:31:40,439 --> 01:31:43,360
Speaker 1: The stores have become just like search engines. Read carefully.

1758
01:31:43,479 --> 01:31:45,639
Speaker 1: Thanks for all that you do. That's right. I did

1759
01:31:46,280 --> 01:31:49,639
Speaker 1: tap on an app last week that was a total scam.

1760
01:31:49,680 --> 01:31:54,680
Speaker 1: But yes, tap on the second app, not the first.

1761
01:31:55,000 --> 01:31:57,639
Speaker 1: No name here. A listener from Newport Beach, California writes

1762
01:31:57,640 --> 01:32:01,000
Speaker 1: in I like your show, but I really really dislike

1763
01:32:01,040 --> 01:32:07,920
Speaker 1: your bumper music. I don't know what to say because

1764
01:32:08,320 --> 01:32:11,080
Speaker 1: I personally choose a lot of the bumper music. I

1765
01:32:11,200 --> 01:32:14,000
Speaker 1: curate it, and so does Bobo, so I don't know

1766
01:32:14,000 --> 01:32:17,760
Speaker 1: what to say. I like the bumper music mostly Yeah,

1767
01:32:17,840 --> 01:32:22,639
Speaker 1: you're Bobo is offended. That's it. He's done. Let's see.

1768
01:32:22,760 --> 01:32:25,360
Speaker 1: Dave writes in Rich someone called in with AT and

1769
01:32:25,400 --> 01:32:28,280
Speaker 1: T internet access and poor Wi Fi. You kept referring

1770
01:32:28,280 --> 01:32:30,600
Speaker 1: to it as cable. I have AT and T, and

1771
01:32:30,680 --> 01:32:33,519
Speaker 1: AT and T does fiber to the home. This is

1772
01:32:33,560 --> 01:32:36,000
Speaker 1: not like cable at all, as there is no modem.

1773
01:32:36,080 --> 01:32:38,840
Speaker 1: There is a router, but you cannot replace the AT

1774
01:32:38,920 --> 01:32:42,120
Speaker 1: and T router easily. In my case, the fiber goes

1775
01:32:42,160 --> 01:32:46,080
Speaker 1: to an ont optical network terminal. This converts the optical

1776
01:32:46,120 --> 01:32:48,160
Speaker 1: stuff to Ethernet, and then that goes to the AT

1777
01:32:48,240 --> 01:32:50,960
Speaker 1: and T router. The issue is that the router logs

1778
01:32:51,000 --> 01:32:53,559
Speaker 1: onto the AT and T network with an encrypted handshake

1779
01:32:53,640 --> 01:32:56,680
Speaker 1: that includes a certificate, so you cannot just replace the

1780
01:32:56,760 --> 01:32:59,880
Speaker 1: AT and T router. Newer AT and T routers include

1781
01:32:59,880 --> 01:33:03,600
Speaker 1: the OT built into the router. Okay, AT and T

1782
01:33:03,800 --> 01:33:06,640
Speaker 1: recommends router pass through if you don't want to use

1783
01:33:06,680 --> 01:33:10,160
Speaker 1: their router, however, it must remain in the path. However,

1784
01:33:10,640 --> 01:33:12,679
Speaker 1: you can turn off the Wi Fi on the router

1785
01:33:12,800 --> 01:33:15,040
Speaker 1: and use your own access point for Wi Fi, which

1786
01:33:15,080 --> 01:33:17,600
Speaker 1: is what I do and what you recommended. I do

1787
01:33:17,680 --> 01:33:19,760
Speaker 1: not get how AT and T forces you to use

1788
01:33:19,800 --> 01:33:22,920
Speaker 1: their router, but cable companies cannot do this. Okay, thanks

1789
01:33:23,000 --> 01:33:25,880
Speaker 1: Dave for the clarification. Yeah, that was That was a

1790
01:33:25,920 --> 01:33:29,000
Speaker 1: tricky one. The person called in they wanted to set

1791
01:33:29,040 --> 01:33:32,000
Speaker 1: up their EURO with the AT and T fiber and yeah,

1792
01:33:32,000 --> 01:33:33,720
Speaker 1: they were trying to turn off the pass through or

1793
01:33:33,760 --> 01:33:37,759
Speaker 1: turn on whatever it was. She writes in I agree

1794
01:33:37,760 --> 01:33:40,040
Speaker 1: with your advice about adding an Euro. Oh, this is

1795
01:33:40,040 --> 01:33:43,400
Speaker 1: the same topic or ORB to AT and T routers.

1796
01:33:43,400 --> 01:33:47,760
Speaker 1: I recently helped my sister who switched from Spectrum to

1797
01:33:48,000 --> 01:33:51,160
Speaker 1: T Mobile five G home. All of her devices went

1798
01:33:51,200 --> 01:33:54,920
Speaker 1: offline because the call center told her to turn off ORB.

1799
01:33:55,640 --> 01:33:57,880
Speaker 1: I had her plug the ORBI base into the T

1800
01:33:58,040 --> 01:34:02,679
Speaker 1: Mobile router, and instantly all her devices reconnected. I explained

1801
01:34:02,680 --> 01:34:04,920
Speaker 1: to her that the orby is like an extension cord

1802
01:34:04,960 --> 01:34:08,160
Speaker 1: to the Internet. For those of us in computer science,

1803
01:34:08,320 --> 01:34:11,200
Speaker 1: this is intuitive, but for most people it's not. We

1804
01:34:11,280 --> 01:34:14,040
Speaker 1: need to be patient when helping others with their tech issues.

1805
01:34:14,200 --> 01:34:17,599
Speaker 1: Chi I agree. That was the topic of my uh

1806
01:34:18,680 --> 01:34:22,120
Speaker 1: sort of my initial rant last weekend I just mentioned

1807
01:34:22,120 --> 01:34:23,800
Speaker 1: I said, look, you know, we take this stuff for

1808
01:34:23,840 --> 01:34:26,479
Speaker 1: granted that we know how it works, we know how

1809
01:34:26,720 --> 01:34:29,320
Speaker 1: we understand, you know, And I've said on this show,

1810
01:34:29,720 --> 01:34:32,160
Speaker 1: I do not have all the answers to every single

1811
01:34:32,200 --> 01:34:35,080
Speaker 1: tech question in the world. Right. What I can do

1812
01:34:35,200 --> 01:34:37,680
Speaker 1: is I can research, and I can understand, and I

1813
01:34:37,760 --> 01:34:41,720
Speaker 1: have kind of a general understanding of what the problems

1814
01:34:41,920 --> 01:34:44,559
Speaker 1: might be. It's not as if I can say, oh, yeah,

1815
01:34:44,560 --> 01:34:46,200
Speaker 1: I just go to this setting da da da like

1816
01:34:46,280 --> 01:34:49,200
Speaker 1: for something. Sure, but it's kind of an understanding of, like, Okay,

1817
01:34:49,280 --> 01:34:51,360
Speaker 1: let's think about this problem and how can we solve it.

1818
01:34:51,680 --> 01:34:54,000
Speaker 1: So I agree you do have to be patient. Chuck

1819
01:34:54,040 --> 01:34:57,120
Speaker 1: from Temple City, California writes in you mentioned texts Now.

1820
01:34:57,240 --> 01:34:59,360
Speaker 1: A few weeks ago, I ordered the SIM for a

1821
01:34:59,479 --> 01:35:03,080
Speaker 1: not too old phone. Yes, it sort of kind of works,

1822
01:35:03,120 --> 01:35:06,680
Speaker 1: but not really. The app kept closing slash locking up.

1823
01:35:07,000 --> 01:35:09,559
Speaker 1: Please tell the CEO to blame my Moto G seven

1824
01:35:09,600 --> 01:35:11,880
Speaker 1: at this point. So I went for Boost for ten dollars.

1825
01:35:12,400 --> 01:35:15,040
Speaker 1: I use it for a side hustle job. Every piece

1826
01:35:15,080 --> 01:35:18,519
Speaker 1: of software that sort of kind of works is a

1827
01:35:18,520 --> 01:35:21,479
Speaker 1: pretty big waste of time. Yes, I reinstalled the text

1828
01:35:21,479 --> 01:35:23,400
Speaker 1: now app and it's still locked up. I'd give it

1829
01:35:23,439 --> 01:35:26,880
Speaker 1: one star. Will Chuck from Temple City. I did test

1830
01:35:26,880 --> 01:35:28,840
Speaker 1: out the text now app. I did not have any

1831
01:35:28,880 --> 01:35:31,200
Speaker 1: problems with it locking up, so I would say it's

1832
01:35:31,200 --> 01:35:34,960
Speaker 1: probably your phone. But again, you know, this is why

1833
01:35:35,000 --> 01:35:37,280
Speaker 1: I test stuff out before I talk about it, because

1834
01:35:37,840 --> 01:35:40,719
Speaker 1: I want to have that firsthand experience of how things work.

1835
01:35:41,600 --> 01:35:44,240
Speaker 1: Bob writes in It's like people email me. They'll say, hey, Rich,

1836
01:35:44,320 --> 01:35:47,080
Speaker 1: that gadget you just talked about it gets you know,

1837
01:35:47,200 --> 01:35:53,120
Speaker 1: five three stars on Facebook or Instagram or Amazon. I said, well,

1838
01:35:53,200 --> 01:35:55,280
Speaker 1: I can't speak for all the people reviewing it. I

1839
01:35:55,280 --> 01:35:57,360
Speaker 1: can only speak from my experience, and if it works

1840
01:35:57,400 --> 01:36:00,880
Speaker 1: for me, that's what I'm talking about. Bob writes in,

1841
01:36:00,920 --> 01:36:02,479
Speaker 1: Hey Rich, I thought i'd let you know about a

1842
01:36:02,520 --> 01:36:04,960
Speaker 1: scam I encountered. I got locked out of my Facebook

1843
01:36:04,960 --> 01:36:06,960
Speaker 1: account and I don't know why. A guy called me

1844
01:36:07,000 --> 01:36:10,240
Speaker 1: claiming he could fix my Facebook account. He used any

1845
01:36:10,320 --> 01:36:12,800
Speaker 1: desk to supposedly help me restore it, but it was

1846
01:36:12,800 --> 01:36:14,320
Speaker 1: a big lie. He was trying to get money for

1847
01:36:14,400 --> 01:36:16,880
Speaker 1: me and kept trying to get my Wells Fargo account number.

1848
01:36:17,439 --> 01:36:20,000
Speaker 1: The number he was used he used was a area

1849
01:36:20,040 --> 01:36:22,720
Speaker 1: code six oh five for South Dakota. I seem to

1850
01:36:22,720 --> 01:36:26,320
Speaker 1: remember seeing something about Indonesia. He somehow found my Facebook

1851
01:36:26,400 --> 01:36:28,519
Speaker 1: checkpoint page and was using that to get to me.

1852
01:36:29,040 --> 01:36:31,600
Speaker 1: I've tried to contact Facebook and Meta, but it's impossible

1853
01:36:31,640 --> 01:36:33,599
Speaker 1: to get through. I'm letting you know so you can

1854
01:36:33,720 --> 01:36:36,160
Speaker 1: make people aware of this scam. Old folks like me,

1855
01:36:36,320 --> 01:36:39,439
Speaker 1: aged seventy eight might get conned. Tell them about this

1856
01:36:39,560 --> 01:36:42,240
Speaker 1: number and hang up if they get such a call.

1857
01:36:42,640 --> 01:36:44,720
Speaker 1: Thank you Bob for the warning, and yes, this was

1858
01:36:44,760 --> 01:36:47,439
Speaker 1: a coincidence that you got locked out and someone happened

1859
01:36:47,479 --> 01:36:50,000
Speaker 1: to call you. They're just calling all kinds of people

1860
01:36:50,400 --> 01:36:55,559
Speaker 1: hoping one of them falls for their scam. Pat from Tokyo,

1861
01:36:55,640 --> 01:36:58,080
Speaker 1: Japan writes in Hey, Rich, I enjoyed your recent show

1862
01:36:58,120 --> 01:37:01,320
Speaker 1: and I'm glad to hear the L word Linux. It's

1863
01:37:01,360 --> 01:37:04,559
Speaker 1: not for everyone. Those contemplating moving from Windows to Linux

1864
01:37:04,560 --> 01:37:06,599
Speaker 1: and their PC should know that more often than not,

1865
01:37:07,040 --> 01:37:11,200
Speaker 1: their PC manufacturers have installed proprietary drivers for Bluetooth and

1866
01:37:11,240 --> 01:37:14,599
Speaker 1: Wi Fi. As an example, if Windows is reinstalled clean,

1867
01:37:14,600 --> 01:37:16,559
Speaker 1: there's a good chance the Bluetooth and Wi Fi will

1868
01:37:16,560 --> 01:37:19,120
Speaker 1: not work, and maybe even the display won't perform The

1869
01:37:19,160 --> 01:37:23,160
Speaker 1: same without the manufacturers drivers. The same story goes for Linux,

1870
01:37:23,439 --> 01:37:27,360
Speaker 1: which cannot use the manufacturers Windows drivers. Do know that

1871
01:37:27,400 --> 01:37:30,439
Speaker 1: it's possible to purchase a PC that is certified to

1872
01:37:30,520 --> 01:37:34,000
Speaker 1: run certain Linux distributions. It is best to do the

1873
01:37:34,040 --> 01:37:37,639
Speaker 1: homework before taking the plunge. Keep up the great work well.

1874
01:37:37,680 --> 01:37:39,880
Speaker 1: Number one. I love the fact that Pat you're listening

1875
01:37:39,880 --> 01:37:42,559
Speaker 1: from Tokyo, Japan, one of my favorite cities in the world.

1876
01:37:43,680 --> 01:37:47,479
Speaker 1: And yes, we did mention the L word last week. Linux.

1877
01:37:47,920 --> 01:37:49,960
Speaker 1: I don't mention it on the show very much because

1878
01:37:50,600 --> 01:37:52,400
Speaker 1: number one, I don't have a lot of experience in

1879
01:37:52,439 --> 01:37:56,000
Speaker 1: Linux because I don't use it. I understand the appeal

1880
01:37:56,600 --> 01:38:00,639
Speaker 1: and I understand why people love it. But we did

1881
01:38:00,680 --> 01:38:03,360
Speaker 1: discuss last week the pros and the cons. And if

1882
01:38:03,400 --> 01:38:06,559
Speaker 1: you think Android's complicated, Linux is like the next level.

1883
01:38:07,760 --> 01:38:10,040
Speaker 1: It's a real DIY kind of thing. I think that

1884
01:38:10,080 --> 01:38:12,240
Speaker 1: it has its place, and you know what, maybe I'll tinker,

1885
01:38:12,280 --> 01:38:15,240
Speaker 1: Maybe I'll have to get some sort of Linux device

1886
01:38:15,439 --> 01:38:19,320
Speaker 1: and figure out why I'm so hesitant to talk about that.

1887
01:38:19,360 --> 01:38:23,360
Speaker 1: But I think this show is for the average person,

1888
01:38:23,560 --> 01:38:26,000
Speaker 1: and I think that the average person is on a

1889
01:38:26,040 --> 01:38:29,479
Speaker 1: platform like Windows. The average person's on a platform like Mac.

1890
01:38:29,760 --> 01:38:32,839
Speaker 1: The average person's on an iPhone, the average person's on Android.

1891
01:38:33,120 --> 01:38:36,400
Speaker 1: That sort of covers it for what I talk about here.

1892
01:38:36,880 --> 01:38:40,880
Speaker 1: In addition to evs and smart home stuff and websites

1893
01:38:40,920 --> 01:38:43,920
Speaker 1: and apps and all of that. Linux, I'll be honest,

1894
01:38:44,120 --> 01:38:48,559
Speaker 1: I almost never get a question about Linux. Jerry from

1895
01:38:48,800 --> 01:38:53,200
Speaker 1: Atlanta writes in another great informative weekly Tech Update. I'm

1896
01:38:53,240 --> 01:38:56,640
Speaker 1: originally from northern New Jersey slash Ridgewood. I used to

1897
01:38:56,680 --> 01:38:58,880
Speaker 1: live in Orange County, and that's how I discovered you.

1898
01:38:59,000 --> 01:39:03,400
Speaker 1: Now I'm retired live in an Atlanta suburb. You provide

1899
01:39:03,439 --> 01:39:07,040
Speaker 1: a great service. Keep up the good work. And Ridgewood,

1900
01:39:07,120 --> 01:39:10,840
Speaker 1: New Jersey. I went to Christmas Eve in Ridgewood, New

1901
01:39:10,920 --> 01:39:13,240
Speaker 1: Jersey every year for my entire life until I moved

1902
01:39:13,240 --> 01:39:16,720
Speaker 1: to California. That's where my aunt and uncle live, and

1903
01:39:16,800 --> 01:39:20,920
Speaker 1: we had some great nights celebrating Christmas Eve there in Ridgewood.

1904
01:39:21,000 --> 01:39:23,840
Speaker 1: Nice town, and Forest writes in I don't know if

1905
01:39:23,840 --> 01:39:25,880
Speaker 1: you remember, but the first time you filled in for LEO,

1906
01:39:26,000 --> 01:39:27,920
Speaker 1: I sent you an email to say you did great,

1907
01:39:27,960 --> 01:39:30,720
Speaker 1: and I meant that also. I love your newsletter. You've

1908
01:39:30,720 --> 01:39:34,920
Speaker 1: got the perfect format, short description of that section's topic

1909
01:39:35,000 --> 01:39:37,719
Speaker 1: with a link for further reading should the readers find

1910
01:39:37,760 --> 01:39:41,320
Speaker 1: something they want to know more about. On all aspects

1911
01:39:41,320 --> 01:39:44,280
Speaker 1: of you basically replacing Leo, but with the added advantage

1912
01:39:44,320 --> 01:39:47,320
Speaker 1: of TV. You are doing great. Keep up the good work.

1913
01:39:47,360 --> 01:39:51,960
Speaker 1: Aloha Forest and Forest. You made my day with that email,

1914
01:39:52,840 --> 01:39:55,040
Speaker 1: because take it over this show was no easy feat

1915
01:39:55,080 --> 01:39:57,960
Speaker 1: and I know a lot of people were wondering what

1916
01:39:58,040 --> 01:39:59,760
Speaker 1: direction was it going to take, how was it going

1917
01:39:59,840 --> 01:40:02,280
Speaker 1: to continue, and what was I gonna do with it?

1918
01:40:02,320 --> 01:40:06,920
Speaker 1: And by the way, this is episode number seventy eight,

1919
01:40:07,479 --> 01:40:10,639
Speaker 1: so year and a half. Woo. It's gone by very quickly,

1920
01:40:10,760 --> 01:40:13,080
Speaker 1: and that is gonna do it for this episode of

1921
01:40:13,120 --> 01:40:16,800
Speaker 1: the show. You can find links to everything I mentioned

1922
01:40:16,840 --> 01:40:19,559
Speaker 1: on my website. Just go to richon tech dot TV.

1923
01:40:19,680 --> 01:40:21,800
Speaker 1: I keep very good notes. You can find me on

1924
01:40:21,840 --> 01:40:24,320
Speaker 1: social media. I am at rich on tech. Thank you

1925
01:40:24,400 --> 01:40:26,800
Speaker 1: so much for listening. There are so many ways you

1926
01:40:26,800 --> 01:40:29,240
Speaker 1: can spend your time. I do appreciate you spending it

1927
01:40:29,320 --> 01:40:32,200
Speaker 1: right here with me. Have a fun and safe fourth

1928
01:40:32,280 --> 01:40:34,439
Speaker 1: of July. My name is rich Demiro. Thanks to everyone

1929
01:40:34,439 --> 01:40:36,000
Speaker 1: who makes this show possible. Later