1 00:00:00,240 --> 00:00:07,200 Speaker 1: Yoda, a tap, which is Spanish. It is Spanish for it. 2 00:00:07,280 --> 00:00:08,399 Speaker 1: Now it's time for the tap. 3 00:00:09,680 --> 00:00:11,120 Speaker 2: Why does our voice get deeper? 4 00:00:12,440 --> 00:00:15,760 Speaker 3: That's more masculine when I go down to Mexico. But 5 00:00:15,840 --> 00:00:18,040 Speaker 3: today we call a guy who's married and had to 6 00:00:18,079 --> 00:00:21,079 Speaker 3: apologize to his wife recently because he was forced to 7 00:00:21,200 --> 00:00:24,320 Speaker 3: change their password to log into their visa statement online. 8 00:00:24,560 --> 00:00:25,079 Speaker 1: Again. 9 00:00:25,760 --> 00:00:26,320 Speaker 2: Hate that. 10 00:00:26,640 --> 00:00:29,800 Speaker 1: This is three times in just the last month and 11 00:00:29,840 --> 00:00:31,360 Speaker 1: a half that he's had to change it because he 12 00:00:31,440 --> 00:00:34,160 Speaker 1: keeps forgetting it and then refuses to write it down. 13 00:00:34,560 --> 00:00:37,880 Speaker 1: So his wife got fed up and sent us a message, 14 00:00:38,200 --> 00:00:41,760 Speaker 1: and we put our own customer service Rep extraordinaire on 15 00:00:41,840 --> 00:00:42,320 Speaker 1: the case. 16 00:00:42,720 --> 00:00:43,120 Speaker 3: Jose. 17 00:00:43,720 --> 00:00:46,279 Speaker 1: Let's see if he can talk some sense into this 18 00:00:46,280 --> 00:00:51,360 Speaker 1: guy in your phone tap right now? 19 00:00:48,240 --> 00:00:56,880 Speaker 2: Another Hello, Hi, This is Neil down from Chase Visa. 20 00:00:57,000 --> 00:01:01,400 Speaker 2: My speaking with Lukeman. This is a Yeah, hi mister, 21 00:01:01,720 --> 00:01:04,320 Speaker 2: an alert came through that you changed your password recently. 22 00:01:04,319 --> 00:01:05,600 Speaker 2: I'm just double checking that was you. 23 00:01:07,360 --> 00:01:10,479 Speaker 3: Yeah, Yeah, that was me, of course it was you. 24 00:01:12,120 --> 00:01:16,240 Speaker 3: Is there an issue or a problem? What's going on? 25 00:01:16,480 --> 00:01:19,560 Speaker 2: An issue? I mean not for you, I guess. Just 26 00:01:19,560 --> 00:01:22,960 Speaker 2: just change your password any freaking time you want. 27 00:01:23,200 --> 00:01:24,840 Speaker 3: Just I don't understand. 28 00:01:24,840 --> 00:01:27,640 Speaker 2: What are you talking about, the issue, misterman, is that 29 00:01:27,680 --> 00:01:30,760 Speaker 2: I work in the Record's division. At any time anywhere, 30 00:01:30,800 --> 00:01:34,440 Speaker 2: if somebody changes their account password, an alert comes through 31 00:01:34,480 --> 00:01:39,280 Speaker 2: to me at my desk. Okay, so so then I 32 00:01:39,360 --> 00:01:42,559 Speaker 2: have to go into the system, copy and paste, change 33 00:01:42,560 --> 00:01:45,000 Speaker 2: the font aerial a team so it's easy to read 34 00:01:45,040 --> 00:01:47,880 Speaker 2: for everyone, print it out three hole punch it and 35 00:01:47,920 --> 00:01:52,840 Speaker 2: place it into our secret password binder. Calm down, I 36 00:01:52,880 --> 00:01:57,840 Speaker 2: didn't know companies do that. It's called security. Hackers can't 37 00:01:57,880 --> 00:02:02,360 Speaker 2: steal binders. Well, I guess technically they could if they 38 00:02:02,400 --> 00:02:05,120 Speaker 2: got into the bill. Listen, It's just harder for them 39 00:02:05,160 --> 00:02:08,080 Speaker 2: to steal it when there's a physical copy. Okay. 40 00:02:08,200 --> 00:02:10,560 Speaker 3: Yeah, I just thought it was more sophisticated than that. 41 00:02:11,240 --> 00:02:13,640 Speaker 2: Oh oh yeah, Oh so now you're you're saying my 42 00:02:13,720 --> 00:02:17,560 Speaker 2: job is a joke. No, just I thought it was 43 00:02:17,600 --> 00:02:21,240 Speaker 2: computerized in digital Oh I bet you love that. 44 00:02:21,360 --> 00:02:21,560 Speaker 3: Yeah. 45 00:02:21,639 --> 00:02:24,160 Speaker 2: They just hired an AI robot come in here and 46 00:02:24,280 --> 00:02:29,000 Speaker 2: just take my job away. Password changed, easy, pasy people, 47 00:02:29,320 --> 00:02:31,440 Speaker 2: and then I'm jobless. 48 00:02:31,280 --> 00:02:33,239 Speaker 3: It sounds like you got a lot going on, man, 49 00:02:34,160 --> 00:02:37,600 Speaker 3: Oh you think, Yeah, you sound like angry at me 50 00:02:38,360 --> 00:02:39,840 Speaker 3: for changing my passwords. 51 00:02:40,160 --> 00:02:44,040 Speaker 2: You change your password like I changed my clothes. Don't 52 00:02:44,040 --> 00:02:46,680 Speaker 2: you recommend that we change our passwords often? 53 00:02:46,760 --> 00:02:48,160 Speaker 3: Isn't that the safer thing? Oh? 54 00:02:48,200 --> 00:02:50,720 Speaker 2: I recommend you make one really really strong, good one 55 00:02:50,760 --> 00:02:53,360 Speaker 2: that no hacker's ever gonna guess? Why are you changing 56 00:02:53,400 --> 00:02:56,000 Speaker 2: it over and over? And don't you tell me? Because 57 00:02:56,040 --> 00:02:59,119 Speaker 2: it's you forgot. Everyone says they forgot. Do not say 58 00:02:59,160 --> 00:03:00,120 Speaker 2: those words. 59 00:03:00,720 --> 00:03:03,520 Speaker 3: I forgot, but because that's. 60 00:03:05,760 --> 00:03:09,760 Speaker 2: The straw, the straw that broke the camel's back. Luke, 61 00:03:10,280 --> 00:03:12,799 Speaker 2: you forgot your password? You fort your mom's name? 62 00:03:13,080 --> 00:03:13,840 Speaker 1: Wuld you forget? 63 00:03:14,639 --> 00:03:19,200 Speaker 2: This is really unprofessional. You're yelling at me. Bro I'm sorry, 64 00:03:19,360 --> 00:03:22,240 Speaker 2: but this is your job. And I'm trying to watch 65 00:03:22,320 --> 00:03:24,760 Speaker 2: Netflix over here, and all of a sudden it's like, hey, 66 00:03:24,880 --> 00:03:27,880 Speaker 2: now we got a new FBI security database. Crash, we 67 00:03:27,960 --> 00:03:29,960 Speaker 2: got to change our password yet again. 68 00:03:30,480 --> 00:03:33,280 Speaker 3: Oh now I understand why you're so worried about AI. 69 00:03:33,400 --> 00:03:35,600 Speaker 2: You're sitting there watching Netflix and you're supposed to be 70 00:03:35,880 --> 00:03:39,120 Speaker 2: wait a minute, checking the data. And should I not 71 00:03:39,160 --> 00:03:41,400 Speaker 2: be watching Netflix like you're saying, there's like a better 72 00:03:41,400 --> 00:03:45,119 Speaker 2: streaming service? No, I only you should be watching streaming 73 00:03:45,200 --> 00:03:46,920 Speaker 2: in general. Wait, wait, hold on, hold on, I think 74 00:03:46,920 --> 00:03:50,120 Speaker 2: we're onto something. Do you have like an extra password, 75 00:03:51,200 --> 00:03:53,800 Speaker 2: a password you'd like to share. I don't remember all 76 00:03:53,840 --> 00:03:56,160 Speaker 2: my passwords. I'm not going to remember that password either, 77 00:03:56,200 --> 00:04:00,360 Speaker 2: And secondly, I wouldn't give it to you. Well, don't 78 00:04:00,400 --> 00:04:03,440 Speaker 2: have to, cause I see a chase visa here on file. 79 00:04:03,600 --> 00:04:06,760 Speaker 2: I could just sign up for a year's worth the Hulu. 80 00:04:06,920 --> 00:04:11,320 Speaker 2: This situation just got better, my man. No on the 81 00:04:11,360 --> 00:04:13,200 Speaker 2: contrary to the situation is being much worse. 82 00:04:13,360 --> 00:04:17,200 Speaker 3: Like do you have a supervisor or yeah? 83 00:04:17,320 --> 00:04:19,000 Speaker 2: I mean my supervisor's your wife? 84 00:04:20,240 --> 00:04:21,520 Speaker 1: Wait you know my wife? 85 00:04:22,560 --> 00:04:24,640 Speaker 2: Yeah, I actually do, because she set you up for 86 00:04:24,680 --> 00:04:26,360 Speaker 2: this whole thing. Man, My name's jlse from Brook and 87 00:04:26,400 --> 00:04:27,159 Speaker 2: Jeffrey in the Morning. 88 00:04:27,240 --> 00:04:28,120 Speaker 3: This is a phone tap. 89 00:04:28,560 --> 00:04:33,360 Speaker 2: Oh my wife set up? No, yeah, where that radio 90 00:04:33,400 --> 00:04:39,400 Speaker 2: show she always talks about. Oh my god, why bro? 91 00:04:39,520 --> 00:04:41,440 Speaker 2: She told us you had to change her password three 92 00:04:41,480 --> 00:04:43,640 Speaker 2: times in the last like two months because. 93 00:04:43,400 --> 00:04:44,440 Speaker 1: You forgetting it. 94 00:04:44,520 --> 00:04:47,279 Speaker 2: Well that's what That's what made me think, like I 95 00:04:47,320 --> 00:04:49,359 Speaker 2: don't know, that just made me feel like it was 96 00:04:49,720 --> 00:04:54,640 Speaker 2: legit even no so stupid, bro. Do you know how 97 00:04:54,680 --> 00:04:57,600 Speaker 2: many binders I have personally with all of your passwords 98 00:04:57,600 --> 00:05:00,159 Speaker 2: in it that you change? It looks like a library 99 00:05:01,920 --> 00:05:04,200 Speaker 2: that's kind of true because I changed my pastors a lot, 100 00:05:04,200 --> 00:05:08,320 Speaker 2: because you're supposed to. Dude, just changes to Brook and Jeffrey. 101 00:05:08,360 --> 00:05:09,280 Speaker 2: No one will ever guess it. 102 00:05:09,480 --> 00:05:11,760 Speaker 3: Sure, I'll get right on that Brook and. 103 00:05:11,560 --> 00:05:16,080 Speaker 2: What it changes every few years. Don't worry about it. 104 00:05:16,240 --> 00:05:19,040 Speaker 2: Wake up every morning with phone taps weekday mornings on 105 00:05:19,120 --> 00:05:22,479 Speaker 2: the twenties, Brook and Jeffrey in the morning,