WEBVTT - Noom: Helping us live healthier lives? Or just starving for growth?

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<v Speaker 1>It's Friday, June. I'm about to do my first way in. UM.

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<v Speaker 1>I'm a little nervous because my friend and I got

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<v Speaker 1>dinner last night, but it was mostly vegetables. UM, but

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<v Speaker 1>I did have a drink. Associate producer on the Calling

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<v Speaker 1>Bullshit podcast, Haley Pascal Des and I'll probably go for

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<v Speaker 1>a run this morning because they don't have any meetings.

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<v Speaker 1>But I usually like to wear myself after a run

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<v Speaker 1>if I run in the morning, because then I wait less.

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<v Speaker 1>But now I miss telling me I need to win

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<v Speaker 1>myself first thing in the morning. New is a digital

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<v Speaker 1>health platform. Their flagship product is an app that promises

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<v Speaker 1>a long term approach to weight loss, one based on

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<v Speaker 1>psychology and personalization. To help us understand if they're living

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<v Speaker 1>up to that promise, Haley volunteered to try it for

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<v Speaker 1>thirty days and document or experience. So I just got

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<v Speaker 1>back from my run. I am trying to run three

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<v Speaker 1>times a week and this was my third run this week,

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<v Speaker 1>so I'm feeling pretty good about that. And I logged

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<v Speaker 1>it in noon. I listened to some of the lessons

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<v Speaker 1>about the different foods that like. It was saying, like

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<v Speaker 1>a cheeseburger and arugula are a pound of arugula are

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<v Speaker 1>the same calorie density, and they'll both fill you up

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<v Speaker 1>the same, but you obviously won't gain as much weight

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<v Speaker 1>if you're eating a pound of arugula, which like, who

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<v Speaker 1>was eating a pound of arugula versus eating a cheeseburger.

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<v Speaker 1>But anyways, I'm a little nervous to start tracking my calories, Like,

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<v Speaker 1>I feel like this is going to be difficult, but uh,

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<v Speaker 1>let's see how it goes. Welcome to Calling Bullshit, the

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<v Speaker 1>podcast about purpose washing, the gap between what an organization

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<v Speaker 1>says they stand for and what they actually do and

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<v Speaker 1>what they would need to change to practice what they preach.

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<v Speaker 1>I'm your host, Time Montague, and I've spent over a

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<v Speaker 1>decade helping organizations define what they stand for, their purpose

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<v Speaker 1>and then help them to use that purpose to drive

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<v Speaker 1>transformation throughout their business. Unfortunately, at a lot of institutions today,

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<v Speaker 1>there's still a pretty wide gap between word and deed.

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<v Speaker 1>That gap has a name bullshit. But, and this is important,

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<v Speaker 1>bullshit is serious, but it's also a treatable condition. So

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<v Speaker 1>when our bullshit detector lights up, we're going to explore

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<v Speaker 1>everything the organization should do to fix it new is popular.

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<v Speaker 1>It has two fifty million downloads ads that pop up

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<v Speaker 1>everywhere from podcasts to the Super Bowl, an evaluation of

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<v Speaker 1>over three point seven billion dollars, and as they explained

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<v Speaker 1>in this promo video, Noon claims to have been purpose

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<v Speaker 1>led from the start thirteen years ago. Save Young and

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<v Speaker 1>Art and Patakov founded Noon with one mission to help

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<v Speaker 1>as many people as possible live healthier lives. Noon was

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<v Speaker 1>created because healthcare has really become sick care and inefficient

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<v Speaker 1>system designed to treat patients after they're already sick. Today,

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<v Speaker 1>Noon is a trusted, consumer led digital health platform helping

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<v Speaker 1>people around the world live healthier lives. Guided by principles

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<v Speaker 1>of proven behavioral science. We've discovered the right combination of psychology, technology,

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<v Speaker 1>and human coaching that empowers people to change their habits

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<v Speaker 1>and take control of their health. I can fit in

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<v Speaker 1>close that I've never been able to where before I

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<v Speaker 1>lost eighty pounds on New. There's a much bigger connection

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<v Speaker 1>with my mind and body now with New that I

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<v Speaker 1>didn't have before, and I think that's the biggest difference.

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<v Speaker 1>By pairing the power of the individual with proven science

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<v Speaker 1>and psychology, we're building products that change behaviors for good

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<v Speaker 1>and create transformational health outcomes. At Noon, we believe that

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<v Speaker 1>better health begins with you, and behavior change starts with

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<v Speaker 1>us co founders who spent years working towards their goal

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<v Speaker 1>check tackling a real problem double check. At a glance,

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<v Speaker 1>Noon looks fairly low BS. But digging a little deeper,

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<v Speaker 1>I learned that health is incredibly complex and equating weight

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<v Speaker 1>with health this puts New in murky territory where they

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<v Speaker 1>risk harming the very people they say they exist to help.

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<v Speaker 1>So have founders Artem and Saves You created an app

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<v Speaker 1>that truly focuses on long term health or is now

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<v Speaker 1>just another one size fits all diet that promises the

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<v Speaker 1>unattainable while luring users into a cycle of failure, all

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<v Speaker 1>in the name of wellness. Get out your BS detectors, folks,

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<v Speaker 1>and join me as we weigh now on the bullshit scale. Alright,

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<v Speaker 1>I see NOOM Healthy Weight Loss. It has seven hundred

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<v Speaker 1>thousand reviews five star reviews, so well, it has a

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<v Speaker 1>four point seven out of five, so it sounds great. Okay,

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<v Speaker 1>it's downloading. It's like a little orange glow. So it says,

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<v Speaker 1>Noon creates long term results through habit and behavior change,

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<v Speaker 1>not restrictive dieting. Do you have an important event coming up?

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<v Speaker 1>I mean one of the events is just summer, so

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<v Speaker 1>don't choose that. How how confident are you in reaching

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<v Speaker 1>one pounds by August? I'm uncertain. Why are you uncertain?

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<v Speaker 1>I haven't had success in the past. Previous plans were

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<v Speaker 1>too restrictive. There's a bun I'm going to say, I

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<v Speaker 1>haven't had success in the past, and I will try

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<v Speaker 1>to stick with it for a month. Noon I believe

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<v Speaker 1>considers itself to be a wellness app, not a diet app.

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<v Speaker 1>Why do you think our culture has moved away from

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<v Speaker 1>the word diet and toward wellness? I think there's two reasons.

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<v Speaker 1>The less cynical reason, the positive, let's be generous to

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<v Speaker 1>people reason is because diet is a negative thing that

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<v Speaker 1>people now think about. Diet means eating less, it's stigmatizing

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<v Speaker 1>people that are overweight, and it's telling you to impose unreasonable,

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<v Speaker 1>unhealthy restrictions on your eating behavior that aren't going to

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<v Speaker 1>be good for you. So we're moving away from a

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<v Speaker 1>diet culture because we're recognizing that dieting is problematic and

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<v Speaker 1>we're using another term to try and capture something which

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<v Speaker 1>is more positive and that's you know, that's a good thing. Yeah,

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<v Speaker 1>that sounds like it's at least the right idea. It's

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<v Speaker 1>the right idea behind that. Anything which is about changing

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<v Speaker 1>your diet or eating less in your diet to lose

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<v Speaker 1>weight is still really a dieting culture. My more cynical

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<v Speaker 1>hat says that it's actually still the same old thing,

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<v Speaker 1>it's just being slightly rebranded. Dr Gene Ogden is a

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<v Speaker 1>professor of health psychology at the University of Surrey in

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<v Speaker 1>the UK. She spent the last thirty years teaching, researching

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<v Speaker 1>and writing about the intersection of psychology, food and health.

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<v Speaker 1>Her six books include Health Psychology, The Psychology of Eating

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<v Speaker 1>and Fat Chance The Myth of Dieting explained. My key

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<v Speaker 1>area is to look at how psychology in terms of

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<v Speaker 1>the perception of hunger, the meaning of food, the lives

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<v Speaker 1>that we live, the childhoods that we have, the experiences

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<v Speaker 1>we have in the world that we live in shape

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<v Speaker 1>our relationship with food and make it very hard for

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<v Speaker 1>us to actually eat less and to stay well. So,

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<v Speaker 1>can you talk about some examples of unhealthy diet fads,

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<v Speaker 1>either past or current, Just to give us a little context.

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<v Speaker 1>I mean, there's an endless slimming products, which are just

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<v Speaker 1>drinks really that you have as meal substitutes. There was

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<v Speaker 1>the Beverly Hills diets, which said you just eat lots

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<v Speaker 1>and lots and lots of fruits. You have constant diarrhea,

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<v Speaker 1>and there was a quote from it which said something

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<v Speaker 1>like the more time you spend on the toilet, the better.

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<v Speaker 1>There was the cabbage soup diet, where you just drink

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<v Speaker 1>and eat cabbage soup, which gives you the most horrendous wind.

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<v Speaker 1>You spend a lot of your time bloated. It's very unsociable,

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<v Speaker 1>but friends have no friends, No one ever wants to

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<v Speaker 1>be near you. But eventually you lose a lot of

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<v Speaker 1>weight because you're just eating cabbage soup. I mean, that's

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<v Speaker 1>the thing, you know. If you eat cabbage soup for

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<v Speaker 1>six weeks, you're loot weight. If you have diarrhea for

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<v Speaker 1>six weeks, you will lose weight. And that is the

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<v Speaker 1>problem with the diet industry and always has been. Is

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<v Speaker 1>there anyone can invente anything to get you to lose weight,

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<v Speaker 1>but you cannot maintain that for any length of time,

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<v Speaker 1>So all weight pretty much goes back on again. That's

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<v Speaker 1>also the money making fabulousness of the diet industry is

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<v Speaker 1>it's designed to fail. So if you design a product

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<v Speaker 1>which fails, people keep coming back and buying more of

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<v Speaker 1>the product. So we're here to talk about Noon, the

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<v Speaker 1>weight loss app that seems to be sweeping the world,

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<v Speaker 1>and it's an app that promises to help as many

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<v Speaker 1>people as possible live healthier lives through behavior change, and

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<v Speaker 1>their flagship product, as best I can tell, is essentially

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<v Speaker 1>a diet and psychology app rolled into one. And I

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<v Speaker 1>understand that you've actually downloaded NEWM the past and and

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<v Speaker 1>taking a look at it. What were your initial thoughts

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<v Speaker 1>or impressions of new I mean, I like the idea

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<v Speaker 1>that they're trying to bring psychology into it. I think

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<v Speaker 1>that they're trying to take a holistic view of the individual,

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<v Speaker 1>which is also a really good thing. My feeling when

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<v Speaker 1>I've had a look at it is that it probably

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<v Speaker 1>hasn't got as much psychology in it as I would like,

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<v Speaker 1>and also it's not as careful about not doing harm

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<v Speaker 1>as I think it probably should be. So anybody can

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<v Speaker 1>go on it unless you've got to be am I

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<v Speaker 1>under eighteen point five which includes an awful lot of

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<v Speaker 1>people that don't need to lose weight. I would say,

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<v Speaker 1>if you'll be a eyes between twenty and twenty five,

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<v Speaker 1>don't try and lose weight. Why would you try and

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<v Speaker 1>lose weight, because you're fine as you are. Growing up,

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<v Speaker 1>Like I remember, we'd get US Weekly and Cosmopolitan magazine

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<v Speaker 1>and like just the women in there, It's like, yeah,

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<v Speaker 1>celebrities were just so thin. And we were obsessed with

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<v Speaker 1>celebrity culture when I was growing up, and I'm not

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<v Speaker 1>so much anymore. But we would just like inspect these

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<v Speaker 1>magazines and like to say, how good these women looked.

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<v Speaker 1>And we always talked about like we want to look

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<v Speaker 1>like them, Like how do we look like them? I

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<v Speaker 1>feel like the way I look is the most important thing. Sometimes.

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<v Speaker 1>I used to have a certain body that I don't

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<v Speaker 1>have anymore, and I'm always trying to get back to

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<v Speaker 1>that body. Like I've stayed the same way for the

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<v Speaker 1>past two years, and I've been trying to like lose

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<v Speaker 1>the same five pounds for that that time. But I'm

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<v Speaker 1>also wondering, like maybe I'm just getting older and my

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<v Speaker 1>metabolism slowing down, and this is just what I weigh

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<v Speaker 1>now and it's just what I look like now, which

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<v Speaker 1>I might just have to come to terms with. But um, yeah,

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<v Speaker 1>so I'd love to hear you talk about out the

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<v Speaker 1>connections between physical health, mental health, and emotional well being

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<v Speaker 1>when it comes to food. So for me, it's very

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<v Speaker 1>very clear that the mind and body are related, absolutely interrelated,

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<v Speaker 1>so that how we think, our emotions, our childhoods are

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<v Speaker 1>learning have a direct impact upon our physical bodies and

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<v Speaker 1>our physical health, and our physical health has a direct

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<v Speaker 1>relationship on how we think and how we feel and

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<v Speaker 1>our emotional well being. So those two things are very

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<v Speaker 1>clearly interrelated. Everybody has a very personal relationship with food,

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<v Speaker 1>a personal relationship with their physical bodies, and also a

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<v Speaker 1>meaning around the body size that they have. That is

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<v Speaker 1>why trying to change somebody's eating behavior is so incredibly difficult,

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<v Speaker 1>because food means something to each person in a very

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<v Speaker 1>different way. And what you need to do to get

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<v Speaker 1>someone to change their eating behavior is to first understand

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<v Speaker 1>the role that food plays in their lives and then

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<v Speaker 1>help them see that role of food and then help

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<v Speaker 1>them change that. And that's a very difficult thing to do, right,

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<v Speaker 1>So can dieting. Lest we just curse the darkness. Can

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<v Speaker 1>dieting ever actually benefit a person's health, Like, is there

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<v Speaker 1>such a thing as a beneficial diet? Absolutely? And that's

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<v Speaker 1>where the word diet, you know, has been kind of

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<v Speaker 1>I don't know, has has got so much kind of

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<v Speaker 1>negativity around it where it's ruined. There's nothing wrong with

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<v Speaker 1>deciding to eat more healthily, to change your diet and

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<v Speaker 1>to make healthier choices, and that's got to be a

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<v Speaker 1>good thing for you. And if that involves reducing your

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<v Speaker 1>calorie and take eating fewer snacks, making sure that you

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<v Speaker 1>have more fruit and vegetables, or that you have brown

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<v Speaker 1>bread rather than white bread, or that you don't deep

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<v Speaker 1>fry your foods, those are all dietary choices and those

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<v Speaker 1>are sustainable. And if that's called a diet, so be it.

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<v Speaker 1>But that's sustainabul and that can work. I started on Friday.

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<v Speaker 1>It's been good. I don't hit it. There's like these

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<v Speaker 1>little mini lessons that I have to complete every day

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<v Speaker 1>and it starts out like newm one oh one. So

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<v Speaker 1>it's kind of just trying to tell you about the

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<v Speaker 1>psychology of what you're eating. One of the first lessons

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<v Speaker 1>was like start eating less dense, so it categorizes like

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<v Speaker 1>fruits and veggies are green. It like encourages you to

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<v Speaker 1>eat as many fruits and veggies as you want. Then

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<v Speaker 1>there's like a yellow category, which are things that you

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<v Speaker 1>are supposed to eat moderation, and then there's an orange category,

0:14:27.520 --> 0:14:30.200
<v Speaker 1>which are things that you're not supposed to eat a

0:14:30.200 --> 0:14:33.680
<v Speaker 1>lot of. It hasn't been as hard as I thought

0:14:33.720 --> 0:14:36.640
<v Speaker 1>to track calories. There's a weight loss though, So if

0:14:36.640 --> 0:14:42.840
<v Speaker 1>you're in the zone, you're good. I'd love your take

0:14:42.960 --> 0:14:47.480
<v Speaker 1>on on some of the more technical aspects of the program. So,

0:14:47.920 --> 0:14:52.360
<v Speaker 1>first of all, New employs a traffic light system for

0:14:52.760 --> 0:14:56.600
<v Speaker 1>categorizing all foods. What is your perspective just on that

0:14:56.680 --> 0:15:01.600
<v Speaker 1>kind of categorization. I think actually that quite effective. You're

0:15:01.600 --> 0:15:03.720
<v Speaker 1>not saying these are good or bad food, so I

0:15:03.720 --> 0:15:07.280
<v Speaker 1>think sometimes that kind of dichotomized demonizing a food can

0:15:07.320 --> 0:15:11.200
<v Speaker 1>be quite problematic. But you're giving people fairly simple information

0:15:11.360 --> 0:15:13.840
<v Speaker 1>saying these are the foods to go for fill your

0:15:13.880 --> 0:15:16.680
<v Speaker 1>plate up with these, So it's a fairly simple way

0:15:16.720 --> 0:15:19.120
<v Speaker 1>of doing that. When you drill down into the nitty

0:15:19.120 --> 0:15:21.920
<v Speaker 1>gritty of that, it can become a little bit problematic

0:15:22.000 --> 0:15:25.080
<v Speaker 1>because things like nuts, which are good for you are

0:15:25.120 --> 0:15:28.080
<v Speaker 1>also really high fat, so you know where do they belong.

0:15:28.480 --> 0:15:30.520
<v Speaker 1>It's not like smoking, where you can say don't smoke

0:15:30.600 --> 0:15:34.440
<v Speaker 1>cigarettes are bad for you. There's very few just bad foods.

0:15:35.200 --> 0:15:37.240
<v Speaker 1>I'd love to get perspective on a couple of other

0:15:37.360 --> 0:15:41.600
<v Speaker 1>new strategies here. So one is to weigh yourself every day.

0:15:42.240 --> 0:15:45.560
<v Speaker 1>It's you know, theoretically it's a good motivational strategy because

0:15:45.560 --> 0:15:48.960
<v Speaker 1>you get instant feedback. So the thing about behavior change

0:15:49.000 --> 0:15:52.320
<v Speaker 1>is quite often the goals are in this short term,

0:15:52.440 --> 0:15:55.360
<v Speaker 1>but the rewards are in the long term. So you know,

0:15:55.520 --> 0:15:58.200
<v Speaker 1>you want to lose weight now, but the reward is

0:15:58.240 --> 0:16:00.000
<v Speaker 1>that you won't have a heart attack when you're saying

0:16:00.000 --> 0:16:02.760
<v Speaker 1>ext or that you will not get diabetes in the

0:16:02.760 --> 0:16:04.920
<v Speaker 1>future years, and that steels such a long way in

0:16:04.960 --> 0:16:07.600
<v Speaker 1>the future that people just ignore that and they really

0:16:07.640 --> 0:16:12.200
<v Speaker 1>want immediate benefits. The problem with weighing yourself every day

0:16:12.240 --> 0:16:15.840
<v Speaker 1>is a weight naturally fluctuates, and from our studies, weighing

0:16:15.880 --> 0:16:19.480
<v Speaker 1>yourself every day was good and reinforcing if your weight

0:16:19.560 --> 0:16:23.560
<v Speaker 1>went down. But if your weight goes up because of

0:16:23.640 --> 0:16:26.040
<v Speaker 1>whatever else is happening in your life, then that can

0:16:26.120 --> 0:16:29.240
<v Speaker 1>lead to kind of catastrophizing and thinking oh god, it's hopeless.

0:16:29.240 --> 0:16:32.520
<v Speaker 1>All the effort I put in yesterday, why bother? And

0:16:32.600 --> 0:16:35.480
<v Speaker 1>I still didn't lose weight. So you're far better off

0:16:35.520 --> 0:16:38.880
<v Speaker 1>getting the reinforcement not on the body weight, but the

0:16:38.920 --> 0:16:46.360
<v Speaker 1>reinforcement on the behavior. So it's andy, do I four

0:16:47.480 --> 0:16:50.760
<v Speaker 1>and yesterday and to do? I wait in at one

0:16:50.840 --> 0:16:55.160
<v Speaker 1>one five points six, which is the lowest I've been

0:16:55.400 --> 0:17:02.360
<v Speaker 1>in time. I'm happy about it. Another thing that the

0:17:02.360 --> 0:17:05.160
<v Speaker 1>new map asks for actually is for you to enter

0:17:05.200 --> 0:17:08.919
<v Speaker 1>a goal weight, and in some cases with a timeline attached,

0:17:09.000 --> 0:17:12.240
<v Speaker 1>so a goal weight for an upcoming event, a wedding

0:17:12.359 --> 0:17:16.400
<v Speaker 1>or a vacation something like that. How do you feel

0:17:16.400 --> 0:17:21.320
<v Speaker 1>about that? Well, again, it's double edged. Sorry, this is

0:17:21.320 --> 0:17:26.200
<v Speaker 1>going to be my answer to everything. So the research

0:17:26.440 --> 0:17:28.879
<v Speaker 1>shows that it's good to plan and it's good to

0:17:28.920 --> 0:17:31.840
<v Speaker 1>set goals. So it's no good saying to yourself I

0:17:31.840 --> 0:17:34.840
<v Speaker 1>will eat well or I will lose weight. You need

0:17:34.920 --> 0:17:36.800
<v Speaker 1>to say I will eat well tomorrow, and I will

0:17:36.840 --> 0:17:38.880
<v Speaker 1>eat this, this and this, and I will lose weight

0:17:38.880 --> 0:17:41.840
<v Speaker 1>by next Saturday or lose weight by June. So goal

0:17:41.920 --> 0:17:45.920
<v Speaker 1>setting is really good if that goal setting is based around,

0:17:46.200 --> 0:17:48.639
<v Speaker 1>you know, stereotypes of having to be thin for your wedding,

0:17:49.520 --> 0:17:51.800
<v Speaker 1>or stereotypes of wanting to go to a party and

0:17:51.840 --> 0:17:54.159
<v Speaker 1>looking attractive by having lost a bit of weight, or

0:17:54.200 --> 0:17:56.720
<v Speaker 1>wanting to be beach ready and get onto the beach

0:17:56.720 --> 0:18:00.480
<v Speaker 1>in your bikini. That's not great because that's really forcing

0:18:00.480 --> 0:18:02.440
<v Speaker 1>the stereotypes that you know, the only way to be

0:18:02.480 --> 0:18:05.920
<v Speaker 1>attractive is to be thinner. And the other problem is

0:18:06.000 --> 0:18:11.280
<v Speaker 1>that when goals fail, we then feel worse about ourselves. Okay,

0:18:11.280 --> 0:18:16.640
<v Speaker 1>today with one eighteen point for which I'm a little

0:18:16.640 --> 0:18:21.320
<v Speaker 1>disappointed in um. The other day I was like one

0:18:21.400 --> 0:18:25.720
<v Speaker 1>sixteen something, So I will lock that in newm now.

0:18:28.240 --> 0:18:30.439
<v Speaker 1>And one of the things I assume you'll think this

0:18:30.520 --> 0:18:32.280
<v Speaker 1>is a good thing, but I don't know. One of

0:18:32.280 --> 0:18:34.600
<v Speaker 1>the other things the app asked you to do is

0:18:34.640 --> 0:18:39.320
<v Speaker 1>ten minutes of what they call CBT cognitive behavioral therapy

0:18:39.640 --> 0:18:44.000
<v Speaker 1>per day. Well, if that's kind of encouraging mindful eating,

0:18:44.080 --> 0:18:47.400
<v Speaker 1>that's probably quite a good thing. If it's encouraging being

0:18:47.520 --> 0:18:50.040
<v Speaker 1>kind to yourself, that's a good thing. And if it's

0:18:50.080 --> 0:18:53.680
<v Speaker 1>encouraging changing the way you think about food, I think

0:18:53.720 --> 0:18:57.199
<v Speaker 1>that's a good thing. The problem with that is that again,

0:18:57.280 --> 0:18:59.199
<v Speaker 1>all those thoughts that we have and the role of

0:18:59.200 --> 0:19:02.520
<v Speaker 1>food in our lives is so personalized. It's quite good

0:19:02.560 --> 0:19:04.879
<v Speaker 1>to have someone to help us do that really, just

0:19:05.000 --> 0:19:07.920
<v Speaker 1>to ask you how does food feature in your life

0:19:07.920 --> 0:19:09.960
<v Speaker 1>and then try and change the way that we think

0:19:10.000 --> 0:19:12.720
<v Speaker 1>about foods. So I think it's you know, it's slightly

0:19:12.760 --> 0:19:15.320
<v Speaker 1>easy just tossing that out as a kind of psychological

0:19:15.400 --> 0:19:17.879
<v Speaker 1>bits to do a bit of CVT, you need to

0:19:18.040 --> 0:19:22.920
<v Speaker 1>properly support and structure that process. The reason I'm making

0:19:22.960 --> 0:19:25.679
<v Speaker 1>this audio diary is because I just got a new

0:19:26.000 --> 0:19:31.440
<v Speaker 1>one on one coach and I just, what's a little

0:19:31.440 --> 0:19:37.080
<v Speaker 1>confused about what she said to me. She just sent

0:19:37.160 --> 0:19:41.440
<v Speaker 1>me an intro message and it says, I'm your coach, Catherine,

0:19:42.000 --> 0:19:44.399
<v Speaker 1>And she read my Big Picture survey, which is like

0:19:44.440 --> 0:19:46.239
<v Speaker 1>the big thing I want to complete at the end

0:19:46.280 --> 0:19:49.840
<v Speaker 1>of noon, And I said that I want to run

0:19:49.920 --> 0:19:54.320
<v Speaker 1>ten miles um. But she said, after reading a Big

0:19:54.320 --> 0:19:56.640
<v Speaker 1>Picture survey, it sounds like you were motivated to give

0:19:56.680 --> 0:19:59.800
<v Speaker 1>yourself what you know that you deserve, making yourself a priority.

0:20:00.359 --> 0:20:02.520
<v Speaker 1>It can be tough to live life to the fullest

0:20:02.520 --> 0:20:05.320
<v Speaker 1>when you do not feel comfortable in your body. What

0:20:05.480 --> 0:20:07.880
<v Speaker 1>excites you the most about the possibility of hitting those

0:20:07.880 --> 0:20:11.160
<v Speaker 1>ten miles um? I thought That was a little strange,

0:20:11.280 --> 0:20:13.879
<v Speaker 1>that message, because it starts with saying that I'm not

0:20:14.000 --> 0:20:17.600
<v Speaker 1>comfortable in my body, and that is not something I

0:20:17.920 --> 0:20:22.399
<v Speaker 1>said in my big picture. Running ten miles is a

0:20:22.600 --> 0:20:26.480
<v Speaker 1>fitness goal and it really has nothing to do with

0:20:26.800 --> 0:20:29.239
<v Speaker 1>how other people see me. I think it would just

0:20:29.320 --> 0:20:35.680
<v Speaker 1>make me really proud if I could do it without walking. Yeah,

0:20:35.840 --> 0:20:45.359
<v Speaker 1>I'm I'm confused about her message. So is this just

0:20:45.440 --> 0:20:47.480
<v Speaker 1>a bump in the road that leads to a healthier

0:20:47.560 --> 0:20:51.520
<v Speaker 1>life or is there something fundamentally flawed about noons approach

0:20:52.240 --> 0:20:55.919
<v Speaker 1>the conclusion the Hayley's Thirty Days of New and News

0:20:56.040 --> 0:21:09.760
<v Speaker 1>final BS score right after the break definitely falling behind

0:21:09.760 --> 0:21:13.680
<v Speaker 1>on the lessons. They're feeling a little repetitive, so it's

0:21:13.800 --> 0:21:17.840
<v Speaker 1>kind of a challenge to do them. I was frustrated

0:21:17.920 --> 0:21:23.000
<v Speaker 1>this weekend because I pizza and ice cream on Friday

0:21:23.560 --> 0:21:26.520
<v Speaker 1>and I weighed myself and I it like one up,

0:21:26.520 --> 0:21:28.600
<v Speaker 1>like two pounds, like almost back to where I started.

0:21:29.320 --> 0:21:33.960
<v Speaker 1>And it was just like frustrating and annoying because I

0:21:33.960 --> 0:21:37.199
<v Speaker 1>want to be able to enjoy pizza and ice cream sometimes,

0:21:37.680 --> 0:21:42.040
<v Speaker 1>but my weight is not really going down. I mean,

0:21:42.080 --> 0:21:45.720
<v Speaker 1>I guess we'll see, but it's almost three weeks. But

0:21:45.800 --> 0:21:49.680
<v Speaker 1>I do feel like healthier overall, Like I'm definitely When

0:21:49.720 --> 0:21:52.760
<v Speaker 1>I want to snack, I'm like, oh, eat a handful

0:21:52.760 --> 0:21:56.280
<v Speaker 1>of cherries instead of a handful of chips. But it

0:21:56.440 --> 0:21:58.800
<v Speaker 1>is getting harder to do it, Like it's getting harder

0:21:58.840 --> 0:22:01.040
<v Speaker 1>to track everything I eat. Eat and New makes you

0:22:01.119 --> 0:22:04.560
<v Speaker 1>obsessive because I constantly have to do the lessons. I

0:22:04.600 --> 0:22:08.080
<v Speaker 1>can't have to lick my food. I have to put

0:22:08.080 --> 0:22:12.359
<v Speaker 1>in my exercise like you're always in New. One of

0:22:12.359 --> 0:22:14.840
<v Speaker 1>the other things that the app asked you to do

0:22:14.920 --> 0:22:18.000
<v Speaker 1>is track all of your food and count all of

0:22:18.040 --> 0:22:22.560
<v Speaker 1>your calories. Well, so there's also attention. All of this

0:22:22.600 --> 0:22:27.520
<v Speaker 1>is so problematic. It's all problematic because a good thing

0:22:27.680 --> 0:22:31.359
<v Speaker 1>is to eat mindfully. It's a fine line between eating

0:22:31.440 --> 0:22:36.520
<v Speaker 1>mindfully and becoming obsessed with what you're eating. The chances

0:22:36.560 --> 0:22:38.960
<v Speaker 1>are if you're a bit that way inclined, you will

0:22:39.000 --> 0:22:42.520
<v Speaker 1>slip across into food obsession. And I think that's the problem.

0:22:42.560 --> 0:22:44.480
<v Speaker 1>You know, what you really want is for food to

0:22:44.520 --> 0:22:46.719
<v Speaker 1>be a bit of your life, but not everything in

0:22:46.720 --> 0:22:51.960
<v Speaker 1>your life. I got a new phone, and yeah, my

0:22:52.119 --> 0:22:56.159
<v Speaker 1>new all my new progress is gone. My one on

0:22:56.160 --> 0:22:59.800
<v Speaker 1>one coach has been super unresponsive. She only answers like

0:23:00.000 --> 0:23:03.720
<v Speaker 1>every three days. UM, so she really hasn't been helping

0:23:03.760 --> 0:23:08.960
<v Speaker 1>me much. And I contacted support and they said that

0:23:09.000 --> 0:23:12.040
<v Speaker 1>she's the only one that can reset my progress. So

0:23:13.440 --> 0:23:17.840
<v Speaker 1>it's been four or five days that I haven't been

0:23:17.880 --> 0:23:21.399
<v Speaker 1>able to like do my lessons, which I'm realizing our

0:23:21.480 --> 0:23:24.560
<v Speaker 1>big part of the motivation for me to be in

0:23:24.600 --> 0:23:29.879
<v Speaker 1>the app. I feel like I definitely had a plateau recently.

0:23:30.320 --> 0:23:37.240
<v Speaker 1>I am definitely not as good about portion sizes. I'm

0:23:37.280 --> 0:23:40.240
<v Speaker 1>definitely going back to some of the bad habits that

0:23:40.320 --> 0:23:44.320
<v Speaker 1>I had before I started. Now. I think I was

0:23:44.400 --> 0:23:47.440
<v Speaker 1>so excited in the beginning, and now it's just like

0:23:49.080 --> 0:23:55.639
<v Speaker 1>this is getting old? Is new? Getting it right? Would

0:23:55.640 --> 0:23:58.240
<v Speaker 1>you say? Or do they have some work to do?

0:23:59.040 --> 0:24:02.720
<v Speaker 1>I think the thing about any app, including Noom, is

0:24:02.760 --> 0:24:05.160
<v Speaker 1>that they are only as good as the people who

0:24:05.240 --> 0:24:09.080
<v Speaker 1>carry on using them. So you have to carry on

0:24:09.240 --> 0:24:11.840
<v Speaker 1>using an app in order for it to work. And

0:24:12.119 --> 0:24:14.960
<v Speaker 1>any app, including Noom, has got a high drop out rate.

0:24:15.560 --> 0:24:17.600
<v Speaker 1>So I think that's the first problem, is that it's

0:24:17.680 --> 0:24:20.000
<v Speaker 1>not helping as many people as it perhaps would like

0:24:20.119 --> 0:24:23.720
<v Speaker 1>to do because people are dropping out of the actual app.

0:24:25.080 --> 0:24:27.359
<v Speaker 1>I think the second thing is that it's always in

0:24:27.480 --> 0:24:30.720
<v Speaker 1>danger of doing harm. So that's always a problem with

0:24:30.760 --> 0:24:32.720
<v Speaker 1>weight loss. Always a problem with food is that we

0:24:32.760 --> 0:24:36.119
<v Speaker 1>can slither into doing harm very quickly. If it works,

0:24:36.119 --> 0:24:38.399
<v Speaker 1>some people feel better about themselves. If it stops working,

0:24:38.440 --> 0:24:41.520
<v Speaker 1>then people feel worse about themselves. So it's it's always

0:24:41.560 --> 0:24:44.160
<v Speaker 1>getting that balance, really, And I think the other thing

0:24:44.240 --> 0:24:46.879
<v Speaker 1>is it's dealing with people who don't necessarily need to

0:24:46.960 --> 0:24:50.879
<v Speaker 1>lose weight for their health. That's problematic. It needs to

0:24:50.920 --> 0:24:53.280
<v Speaker 1>target people who I would say, you know, be am

0:24:53.280 --> 0:24:57.639
<v Speaker 1>I thirty and above, maybe twenty seven and above, nobody else,

0:24:58.000 --> 0:25:00.840
<v Speaker 1>and then those people can benefit from it, but no

0:25:00.920 --> 0:25:07.320
<v Speaker 1>one else is potentially harmed from it. Hello. Today is Friday,

0:25:07.520 --> 0:25:10.880
<v Speaker 1>July twenty two, and it's been a week now since

0:25:10.920 --> 0:25:14.399
<v Speaker 1>I lost my progress um and someone at support said,

0:25:14.480 --> 0:25:17.720
<v Speaker 1>why don't you try deleting the app and reinstalling the app.

0:25:18.320 --> 0:25:20.640
<v Speaker 1>So I did that and now all my progresses back

0:25:20.640 --> 0:25:22.600
<v Speaker 1>to where it was. I can see my lessons, So

0:25:22.720 --> 0:25:28.240
<v Speaker 1>I'm really excited to start doing lessons again. I'm looking

0:25:28.359 --> 0:25:33.080
<v Speaker 1>at my weight graph, excited to have it back so

0:25:33.119 --> 0:25:38.080
<v Speaker 1>I can see my progress, and yeah, it looks like

0:25:38.119 --> 0:25:41.679
<v Speaker 1>it's mostly going down. I mean it's definitely fluctuated. A

0:25:41.720 --> 0:25:45.919
<v Speaker 1>lot um started at one one point four, then a

0:25:45.960 --> 0:25:48.160
<v Speaker 1>week later I went back up to one one eight,

0:25:48.560 --> 0:25:53.720
<v Speaker 1>then it went back up to one one seven point eight,

0:25:54.520 --> 0:25:58.160
<v Speaker 1>and now it's been declining for a couple of days.

0:25:58.359 --> 0:26:01.240
<v Speaker 1>And I see this little red at the one one twelve.

0:26:01.359 --> 0:26:04.280
<v Speaker 1>It looks pretty far away, but it looks like it's

0:26:04.320 --> 0:26:07.760
<v Speaker 1>trying to get me there by mid August. So maybe

0:26:07.760 --> 0:26:14.240
<v Speaker 1>I can do it. And So if says you Jong,

0:26:14.640 --> 0:26:17.359
<v Speaker 1>the co founder and CEO of the company, we're here,

0:26:17.840 --> 0:26:20.680
<v Speaker 1>what kind of advice would you give him about changes

0:26:20.760 --> 0:26:23.359
<v Speaker 1>that he ought to consider making to the app in

0:26:23.480 --> 0:26:27.800
<v Speaker 1>order to serve and help as many people as possible.

0:26:28.840 --> 0:26:31.520
<v Speaker 1>What I would say is that it's about building in

0:26:31.680 --> 0:26:35.840
<v Speaker 1>as many short term rewards as possible really into the system,

0:26:35.880 --> 0:26:40.399
<v Speaker 1>and you should always focus on the behavior and the

0:26:40.480 --> 0:26:43.720
<v Speaker 1>feeling and not the weight. The problem is is that

0:26:43.760 --> 0:26:46.000
<v Speaker 1>this goes back to our initial discussion about whether it's

0:26:46.000 --> 0:26:48.960
<v Speaker 1>a diet app or a well being app. We still

0:26:49.000 --> 0:26:51.440
<v Speaker 1>live in a dieting world, and a dieting world is

0:26:51.480 --> 0:26:53.800
<v Speaker 1>people who want to lose weight. So you need to

0:26:53.840 --> 0:26:56.320
<v Speaker 1>find a way of saying will make you happy, we

0:26:56.400 --> 0:26:58.560
<v Speaker 1>will help you develop healthier habits and have a good

0:26:58.600 --> 0:27:01.520
<v Speaker 1>relationship with food and being more active and then and

0:27:01.720 --> 0:27:04.760
<v Speaker 1>by the way, you might also lose some weight, but

0:27:04.840 --> 0:27:08.240
<v Speaker 1>you take weight out of the picture really right, exactly,

0:27:08.280 --> 0:27:11.040
<v Speaker 1>I mean the focus of the app. It puts weight

0:27:11.160 --> 0:27:14.919
<v Speaker 1>right at the center, and that does feel like the

0:27:15.000 --> 0:27:18.919
<v Speaker 1>emphasis is wrong. If they truly believe in helping people

0:27:19.040 --> 0:27:22.679
<v Speaker 1>live healthier lives, so the ideal app would actually not

0:27:22.800 --> 0:27:24.720
<v Speaker 1>address food at all in a way and make it

0:27:24.880 --> 0:27:27.119
<v Speaker 1>or or at least try to de emphasize it. It

0:27:27.119 --> 0:27:33.680
<v Speaker 1>would emphasize weight. I would de emphasize weight. I think right, Hello,

0:27:34.119 --> 0:27:39.359
<v Speaker 1>it's Saturday, July four, Um, I think for my thirty

0:27:39.440 --> 0:27:46.320
<v Speaker 1>days is tomorrow, and I am being less restrictive than

0:27:46.359 --> 0:27:51.000
<v Speaker 1>I was at the beginning of this, and my weight

0:27:51.160 --> 0:27:54.439
<v Speaker 1>is not my weight is kind of plate towing because

0:27:54.480 --> 0:28:00.520
<v Speaker 1>of it. Just thinking about what I was about being

0:28:00.560 --> 0:28:05.840
<v Speaker 1>less restrictive with my diet, I think, I'm I'm pretty

0:28:05.880 --> 0:28:10.640
<v Speaker 1>proud of the way I've lost and I worked out

0:28:10.760 --> 0:28:16.600
<v Speaker 1>four times this week, and um, I also feeling good

0:28:16.600 --> 0:28:26.040
<v Speaker 1>about the way I've been eating, um and hoping to

0:28:26.119 --> 0:28:29.520
<v Speaker 1>continue to all this weight, but but pretty happy with

0:28:29.720 --> 0:28:34.399
<v Speaker 1>the with the results so far. So you know with

0:28:34.480 --> 0:28:36.560
<v Speaker 1>an app like noomor with Noom, you're going to set

0:28:36.560 --> 0:28:38.080
<v Speaker 1>a goal. If you meet it, you feel great. If

0:28:38.120 --> 0:28:40.280
<v Speaker 1>you fail, you feel like you've failed. If you lose weight,

0:28:40.280 --> 0:28:42.040
<v Speaker 1>you feel great. If you haven't lost weight, then you

0:28:42.040 --> 0:28:45.400
<v Speaker 1>feel rubbish about yourself. And so it only works for

0:28:45.440 --> 0:28:48.040
<v Speaker 1>those people that it works for, and then it could

0:28:48.080 --> 0:28:50.560
<v Speaker 1>possibly do harmful all the people that it doesn't work for,

0:28:50.600 --> 0:28:57.160
<v Speaker 1>which is why they drop out. Today I weighed myself

0:28:57.680 --> 0:29:00.400
<v Speaker 1>and I weighed one one eight point four, just the

0:29:00.480 --> 0:29:04.080
<v Speaker 1>same weight when I started new and I don't know

0:29:04.080 --> 0:29:08.160
<v Speaker 1>what happened. I feel very frustrated. I'm just I feel

0:29:08.160 --> 0:29:10.040
<v Speaker 1>like I put a lot of effort into it. I

0:29:10.120 --> 0:29:12.960
<v Speaker 1>put a lot of time into it. I really wanted

0:29:13.000 --> 0:29:17.200
<v Speaker 1>to be I've been like steadily at and I wanted

0:29:17.240 --> 0:29:19.560
<v Speaker 1>to end this on that note like, oh I had

0:29:19.560 --> 0:29:25.960
<v Speaker 1>lost three pounds, like I did it um, but no.

0:29:30.120 --> 0:29:32.320
<v Speaker 1>One of my big goals was to just work out more.

0:29:32.440 --> 0:29:34.320
<v Speaker 1>I basically have been running three times a week for

0:29:34.360 --> 0:29:37.080
<v Speaker 1>the past month, which I feel so good about. And

0:29:38.080 --> 0:29:44.280
<v Speaker 1>I can just tell that I'm getting stronger, so I

0:29:44.320 --> 0:29:48.040
<v Speaker 1>am really proud of that. I just find like the

0:29:48.160 --> 0:29:52.720
<v Speaker 1>scale very confusing because I like literally just jumped from

0:29:52.720 --> 0:29:57.040
<v Speaker 1>one seven yesterday and then I jumped again today. So

0:29:57.080 --> 0:29:58.960
<v Speaker 1>I'm like, did I actually lose three pounds? I don't

0:29:58.960 --> 0:30:01.280
<v Speaker 1>think I did. I think this is just like the

0:30:01.320 --> 0:30:07.720
<v Speaker 1>way I am, and I'm just I'm just thinking that

0:30:08.760 --> 0:30:11.280
<v Speaker 1>I really don't know what way it means. And I

0:30:11.360 --> 0:30:15.920
<v Speaker 1>don't want to put so much pressure on losing five

0:30:15.960 --> 0:30:20.440
<v Speaker 1>pounds because there are some good habits I've learned from Noon,

0:30:20.680 --> 0:30:28.320
<v Speaker 1>and yeah, and I want I want to take that away. Okay,

0:30:28.600 --> 0:30:31.760
<v Speaker 1>this is my last question for you, Jane. We have

0:30:32.200 --> 0:30:35.960
<v Speaker 1>something on this show we call the BS scale, and

0:30:36.160 --> 0:30:39.480
<v Speaker 1>it goes from zero to one. On our scale, zero

0:30:39.640 --> 0:30:43.800
<v Speaker 1>is the best I eat zero BS and a hundred

0:30:43.960 --> 0:30:47.959
<v Speaker 1>is the worst total BS. So, given that Noon's mission

0:30:48.040 --> 0:30:51.120
<v Speaker 1>is to help as many people as possible live healthier

0:30:51.200 --> 0:30:55.600
<v Speaker 1>lives through behavior change, what score would you give New

0:30:57.240 --> 0:31:00.520
<v Speaker 1>And I'm allowed to justify this on tie of course

0:31:00.560 --> 0:31:05.120
<v Speaker 1>you are yes, very interesting and why well, okay, I

0:31:05.160 --> 0:31:14.400
<v Speaker 1>would give them probably a forty I think zero. Okay,

0:31:14.520 --> 0:31:18.120
<v Speaker 1>So I admire some of what they're trying to do.

0:31:18.520 --> 0:31:21.480
<v Speaker 1>I admire that they are making it more psychological, admire

0:31:21.520 --> 0:31:23.920
<v Speaker 1>that they are bringing in goals. I admire that they

0:31:23.920 --> 0:31:26.040
<v Speaker 1>are trying to get people to do a bit of CBT,

0:31:26.400 --> 0:31:29.480
<v Speaker 1>and I admire their their big picture thinking. I mean,

0:31:29.520 --> 0:31:32.719
<v Speaker 1>how wonderful to change as many people as possibles relationship

0:31:32.800 --> 0:31:34.960
<v Speaker 1>with food and well being and health and and all

0:31:35.000 --> 0:31:37.480
<v Speaker 1>of that. I think that's fabulous. At the same time,

0:31:38.080 --> 0:31:40.680
<v Speaker 1>I think they're setting their sites far too high. I

0:31:40.680 --> 0:31:44.120
<v Speaker 1>think they're underestimating the possibility of doing harm to those

0:31:44.120 --> 0:31:46.400
<v Speaker 1>people that they include in it. And I think they're

0:31:46.400 --> 0:31:48.680
<v Speaker 1>including too many people. I think they need to be

0:31:48.720 --> 0:31:51.720
<v Speaker 1>more selective in who they collect in their little group

0:31:51.960 --> 0:31:54.160
<v Speaker 1>so that they can minimize how much harm they do.

0:31:55.320 --> 0:31:57.920
<v Speaker 1>But I mean, as a marketing strategy, fabulous. I mean,

0:31:58.000 --> 0:32:00.600
<v Speaker 1>let's have world health and peace and the rest of it.

0:32:00.680 --> 0:32:07.800
<v Speaker 1>That's as goal, isn't it, which you know isn't going

0:32:07.840 --> 0:32:13.120
<v Speaker 1>to be met. Yeah, Jane, thank you. I've so enjoyed

0:32:13.120 --> 0:32:15.640
<v Speaker 1>talking to you today. Thank you for coming on the show.

0:32:15.800 --> 0:32:20.760
<v Speaker 1>You're very welcome. You're very welcome. Everybody has a complex

0:32:20.800 --> 0:32:24.840
<v Speaker 1>relationship with food, and helping users to understand this relationship

0:32:25.040 --> 0:32:28.680
<v Speaker 1>and ultimately make choices that will serve their health is

0:32:28.720 --> 0:32:32.320
<v Speaker 1>a massive goal for any company, and a noble one

0:32:32.400 --> 0:32:36.240
<v Speaker 1>to so. In some ways, I understand newmes approach here.

0:32:36.840 --> 0:32:39.240
<v Speaker 1>We do need to have some way of measuring health,

0:32:39.680 --> 0:32:43.000
<v Speaker 1>but his body weight or body size the right metric.

0:32:45.080 --> 0:32:47.880
<v Speaker 1>Newmes stated purpose is to help as many people as

0:32:47.920 --> 0:32:52.240
<v Speaker 1>possible live healthier lives through behavior change, and there's no

0:32:52.280 --> 0:32:55.000
<v Speaker 1>doubt that the app has helped tens of thousands of people.

0:32:55.560 --> 0:32:59.960
<v Speaker 1>But as Jane points out, they've set their sights too high.

0:33:00.160 --> 0:33:04.120
<v Speaker 1>After following Haley's journey, I will say that Noon certainly

0:33:04.160 --> 0:33:06.800
<v Speaker 1>seems to be pulling off the behavior change part of

0:33:06.840 --> 0:33:11.000
<v Speaker 1>their purpose, but their end goal of health is at

0:33:11.000 --> 0:33:15.120
<v Speaker 1>odds with some of their tactics. Overall, I have to

0:33:15.160 --> 0:33:19.200
<v Speaker 1>say my PS detector is pegged higher than Jayne's Noons

0:33:19.240 --> 0:33:22.480
<v Speaker 1>approach to eating and health is definitely more similar to

0:33:22.520 --> 0:33:27.200
<v Speaker 1>the diets that preceded than it is different. But Noons

0:33:27.200 --> 0:33:31.000
<v Speaker 1>position certainly doesn't feel hopeless. We'll be back right after

0:33:31.040 --> 0:33:33.960
<v Speaker 1>the break to talk through some concrete ways that Noon

0:33:34.000 --> 0:33:54.480
<v Speaker 1>can close the gap between word and deed. Okay, I

0:33:54.560 --> 0:33:58.320
<v Speaker 1>am very excited to get into today's panel. I want

0:33:58.320 --> 0:34:02.200
<v Speaker 1>to ask you both to first introduce yourselves and tell

0:34:02.280 --> 0:34:09.320
<v Speaker 1>us a little bit about your work. Let's start with you. Sure, um, Hi, everyone,

0:34:09.360 --> 0:34:12.200
<v Speaker 1>my name is Ealings. Hi. I'm a registered dietitian based

0:34:12.239 --> 0:34:15.800
<v Speaker 1>in Brooklyn, New York, and I currently provide nutrition counseling

0:34:15.880 --> 0:34:19.000
<v Speaker 1>through a private practice. UM. I have a special interest

0:34:19.120 --> 0:34:22.719
<v Speaker 1>in supporting those with eating disorders or anywhere along the

0:34:22.719 --> 0:34:26.320
<v Speaker 1>spectrum of disordered eating, as well as those with endocrine

0:34:26.360 --> 0:34:30.200
<v Speaker 1>related conditions like diabetes. I practice nutrition through the lens

0:34:30.200 --> 0:34:33.839
<v Speaker 1>of weight inclusivity, and I do my work informed by

0:34:33.880 --> 0:34:37.360
<v Speaker 1>the theories of intuitive eating, mindful eating, health at every size,

0:34:37.360 --> 0:34:41.319
<v Speaker 1>and other non diet approaches to nutrition. M love that.

0:34:41.520 --> 0:34:47.000
<v Speaker 1>Thank you. UM Okay, Taylor your turn. Hi. Everyone, I'm

0:34:47.000 --> 0:34:51.879
<v Speaker 1>Taylor Madjuski. I am a journalist based in San Francisco, California.

0:34:52.280 --> 0:34:55.320
<v Speaker 1>I started my career writing about technology, but over the

0:34:55.360 --> 0:34:58.959
<v Speaker 1>past couple of years have really started to cover health

0:34:58.960 --> 0:35:01.240
<v Speaker 1>and science more in a out of my work touches

0:35:01.280 --> 0:35:04.160
<v Speaker 1>on those topics through a gender lens. And I'm so

0:35:04.200 --> 0:35:08.439
<v Speaker 1>excited to be here. Awesome, let's jump right in. Each

0:35:08.480 --> 0:35:10.600
<v Speaker 1>one of you has come prepared with an idea to

0:35:10.760 --> 0:35:14.600
<v Speaker 1>help new better live up to their mission, which is

0:35:14.920 --> 0:35:17.279
<v Speaker 1>just to remind folks to help as many people as

0:35:17.320 --> 0:35:21.680
<v Speaker 1>possible live healthier lives through behavior change. Taylor I'm gonna

0:35:21.800 --> 0:35:24.640
<v Speaker 1>let you go first, this time in two minutes or less.

0:35:24.760 --> 0:35:28.840
<v Speaker 1>What's the one thing that you would change about now? Sure?

0:35:29.520 --> 0:35:32.480
<v Speaker 1>So last year I wrote an article on newon. I

0:35:32.640 --> 0:35:34.960
<v Speaker 1>investigated them for a couple of months, and I think

0:35:35.000 --> 0:35:36.960
<v Speaker 1>that the biggest thing that stands out for me is

0:35:37.000 --> 0:35:42.080
<v Speaker 1>that new claims that it's grounded in evidence based science,

0:35:42.360 --> 0:35:45.600
<v Speaker 1>and to their credit, they have published a number of scientific,

0:35:45.640 --> 0:35:48.239
<v Speaker 1>peer reviewed articles, but I think that none of these

0:35:48.239 --> 0:35:52.320
<v Speaker 1>studies support its central marketing claim, which is that it

0:35:52.360 --> 0:35:54.880
<v Speaker 1>will help you lose weight and keep it off for life.

0:35:55.280 --> 0:35:58.160
<v Speaker 1>And that's sort of the ultimate claim in the diet

0:35:58.239 --> 0:36:01.920
<v Speaker 1>weight loss world. And the study that they cite to

0:36:02.000 --> 0:36:06.479
<v Speaker 1>support this was published in and that tract users for

0:36:06.520 --> 0:36:09.000
<v Speaker 1>seventy two weeks. And so I think that my suggestion

0:36:09.080 --> 0:36:12.520
<v Speaker 1>is quite simple, and it's simply to conduct a longer

0:36:12.600 --> 0:36:16.360
<v Speaker 1>and more robust scientific study because they need academic research

0:36:16.440 --> 0:36:20.960
<v Speaker 1>on long term behavior change to support their claims. Great idea,

0:36:21.040 --> 0:36:23.040
<v Speaker 1>and that makes a ton of sense, right, If you're

0:36:23.040 --> 0:36:24.400
<v Speaker 1>going to say it, you've got to be able to

0:36:24.480 --> 0:36:27.680
<v Speaker 1>back it up. Thank you, link. I'm gonna ask you

0:36:27.760 --> 0:36:30.279
<v Speaker 1>to go, now, what's the one thing that you would

0:36:30.320 --> 0:36:34.239
<v Speaker 1>do to help newm better do their story. Yeah, I

0:36:34.280 --> 0:36:37.000
<v Speaker 1>mean I have so many issues just with the mission

0:36:37.040 --> 0:36:39.719
<v Speaker 1>statement just starting there. You know, in my opinion, it's

0:36:39.719 --> 0:36:41.840
<v Speaker 1>pretty steeped in health is um, which is this idea

0:36:41.920 --> 0:36:47.080
<v Speaker 1>that health is a within someone's control and their responsibility

0:36:47.320 --> 0:36:49.400
<v Speaker 1>is something that they have a moral obligation to fulfill.

0:36:49.960 --> 0:36:51.760
<v Speaker 1>You know, the fact that they focus just on behavior

0:36:51.840 --> 0:36:54.560
<v Speaker 1>change really leaves out some of the structural systems that

0:36:54.560 --> 0:36:58.200
<v Speaker 1>can really impact someone's health, like economic status, housing status,

0:36:58.360 --> 0:37:01.719
<v Speaker 1>employment rachel by us in the healthcare SISM. I could

0:37:01.760 --> 0:37:04.480
<v Speaker 1>go on, and so I think the mission statement itself

0:37:04.560 --> 0:37:08.560
<v Speaker 1>is already pretty faulty logic. I think once we get

0:37:08.600 --> 0:37:10.640
<v Speaker 1>into the meat of the product, it's a weight loss tool,

0:37:10.840 --> 0:37:14.440
<v Speaker 1>and we also know that there's a lot of physical

0:37:14.480 --> 0:37:17.640
<v Speaker 1>and mental emotional harm that comes with intentional weight loss

0:37:17.640 --> 0:37:21.920
<v Speaker 1>and weight cycling. So my suggestion for new to better

0:37:22.000 --> 0:37:25.480
<v Speaker 1>improve their company and just do better in general, is

0:37:25.520 --> 0:37:29.160
<v Speaker 1>to scrub all of the diet and weight related messaging

0:37:29.280 --> 0:37:32.480
<v Speaker 1>from their platform. I know it sounds extreme, but the

0:37:32.520 --> 0:37:37.080
<v Speaker 1>way they're currently conducting business is perpetuating a lot of harm,

0:37:37.120 --> 0:37:40.160
<v Speaker 1>particularly for people who have vulnerable relationships with food and

0:37:40.200 --> 0:37:42.800
<v Speaker 1>their body. To be in with so I would invite

0:37:42.800 --> 0:37:46.480
<v Speaker 1>them to untie the cognitive behavioral therapy part from the

0:37:46.520 --> 0:37:50.680
<v Speaker 1>promise of weight loss and improved health. Maybe maintain a

0:37:50.719 --> 0:37:54.120
<v Speaker 1>platform that's educational and allows people to learn about how

0:37:54.160 --> 0:37:58.879
<v Speaker 1>they each have developed their own relationship with food and body,

0:37:58.920 --> 0:38:03.200
<v Speaker 1>but not make this promise that by acknowledging some of

0:38:03.200 --> 0:38:06.640
<v Speaker 1>the psychological components of eating that you'll automatically lose weight

0:38:06.680 --> 0:38:10.160
<v Speaker 1>and become a healthier person. That's a very valid idea.

0:38:10.760 --> 0:38:12.800
<v Speaker 1>My fear has always been that we're all going to

0:38:12.880 --> 0:38:14.520
<v Speaker 1>come up with the same ideas, but I think we

0:38:14.640 --> 0:38:19.120
<v Speaker 1>have slightly different takes on this. So um, I'm very

0:38:19.160 --> 0:38:21.760
<v Speaker 1>curious to know what the experts think. I I submit

0:38:21.800 --> 0:38:24.360
<v Speaker 1>this humbly because I know very little about this, but

0:38:24.400 --> 0:38:25.920
<v Speaker 1>it's fair to say that there are a lot of

0:38:25.920 --> 0:38:28.840
<v Speaker 1>folks in the medical community who seem to believe that

0:38:28.880 --> 0:38:33.120
<v Speaker 1>the measurement that matters more to health is your body

0:38:33.200 --> 0:38:37.080
<v Speaker 1>mass index. And the other relevant fact to my idea

0:38:37.239 --> 0:38:40.080
<v Speaker 1>is that we have an obesity crisis in the US,

0:38:40.120 --> 0:38:43.719
<v Speaker 1>and all the science agrees that obesity causes a bunch

0:38:43.800 --> 0:38:46.960
<v Speaker 1>of health problems. So here's my idea. If Newon really

0:38:47.200 --> 0:38:49.560
<v Speaker 1>is a health and wellness app, then it should be

0:38:49.640 --> 0:38:52.680
<v Speaker 1>guiding us to a place where getting your b m

0:38:52.719 --> 0:38:56.800
<v Speaker 1>I into the healthy range is the goal. So for reference,

0:38:56.840 --> 0:38:59.919
<v Speaker 1>a healthy b m I is supposedly between eighteen point

0:39:00.080 --> 0:39:04.200
<v Speaker 1>five and about twenty five. So if you're already in

0:39:04.239 --> 0:39:07.399
<v Speaker 1>the healthy range, let's say up to five, it should

0:39:07.440 --> 0:39:10.279
<v Speaker 1>discourage you from even setting a weight loss goal and

0:39:10.320 --> 0:39:14.440
<v Speaker 1>discourage you from counting calories, and maybe that functionality is

0:39:14.480 --> 0:39:16.799
<v Speaker 1>actually turned off in the app below a b m

0:39:16.840 --> 0:39:20.880
<v Speaker 1>I of to really discourage it, because the current apps

0:39:20.880 --> 0:39:24.279
<v Speaker 1>obsession with weight goals and calorie counting feels so much

0:39:24.320 --> 0:39:27.240
<v Speaker 1>more like a diet app than a health app. So

0:39:27.680 --> 0:39:31.200
<v Speaker 1>that's my idea. I would guess that they've emphasized dieting

0:39:31.280 --> 0:39:35.399
<v Speaker 1>because it's the ultimate sort of business model, right. It's

0:39:35.440 --> 0:39:38.520
<v Speaker 1>super hard to lose weight and keep weight off, so

0:39:38.560 --> 0:39:41.360
<v Speaker 1>they know you're going to fail and you keep paying,

0:39:41.560 --> 0:39:43.960
<v Speaker 1>and that's kind of the special sauce. I mean, the

0:39:44.040 --> 0:39:48.600
<v Speaker 1>diet industry has thrived for years on that dynamic. So

0:39:48.960 --> 0:39:51.439
<v Speaker 1>I guess my question is do we think that there

0:39:51.760 --> 0:39:56.400
<v Speaker 1>is a viable business model that isn't about losing weight?

0:39:56.800 --> 0:39:59.440
<v Speaker 1>I would argue there is because people do have a

0:39:59.520 --> 0:40:03.120
<v Speaker 1>desire to learn and have insight about their relationship with

0:40:03.160 --> 0:40:06.480
<v Speaker 1>their body and food, But the only way we've ever

0:40:06.560 --> 0:40:09.200
<v Speaker 1>talked about that is in relation to weight, and so

0:40:09.239 --> 0:40:14.880
<v Speaker 1>I think neutral information would then help people make informed

0:40:14.880 --> 0:40:17.560
<v Speaker 1>decisions about how they would like to eat and maybe

0:40:17.560 --> 0:40:20.520
<v Speaker 1>even connecting that to how they feel when they eat

0:40:20.560 --> 0:40:23.719
<v Speaker 1>different foods. So I don't think we're losing an opportunity

0:40:23.840 --> 0:40:27.640
<v Speaker 1>to have people engage with the company if we were

0:40:27.719 --> 0:40:32.480
<v Speaker 1>to eliminate weight loss as the goal. Yeah, that makes sense, Taylor.

0:40:32.560 --> 0:40:35.319
<v Speaker 1>Do you have any any thoughts about that? Yeah, so

0:40:35.400 --> 0:40:38.560
<v Speaker 1>many thoughts, Like there's two things happening here. It's a

0:40:38.600 --> 0:40:41.919
<v Speaker 1>business that's targeting your health, and I think that those

0:40:41.960 --> 0:40:45.840
<v Speaker 1>things often are just in conflict with each other. You

0:40:45.920 --> 0:40:49.600
<v Speaker 1>kind of maybe get roped into that education piece of Okay,

0:40:49.640 --> 0:40:51.879
<v Speaker 1>I want to kind of start to learn, like how

0:40:52.280 --> 0:40:55.520
<v Speaker 1>the things that I eat affect me or whatever. But

0:40:55.600 --> 0:40:58.440
<v Speaker 1>then what they're capitalizing and it is all of the

0:40:58.480 --> 0:41:01.839
<v Speaker 1>different signals that are all around us all the time

0:41:01.880 --> 0:41:04.719
<v Speaker 1>that are saying beef in lose weight. At the end

0:41:04.760 --> 0:41:07.000
<v Speaker 1>of the day, their business, they're trying to make money,

0:41:07.040 --> 0:41:10.719
<v Speaker 1>so they're trying to sell you something. When I reported

0:41:10.719 --> 0:41:14.960
<v Speaker 1>on them, the sort of growth at all costs mentality

0:41:15.360 --> 0:41:17.520
<v Speaker 1>came up all the time. And I think this is

0:41:17.560 --> 0:41:21.880
<v Speaker 1>a larger problem with like health tech in general, which

0:41:21.920 --> 0:41:24.919
<v Speaker 1>is that, like these are businesses, they have to grow

0:41:24.920 --> 0:41:28.080
<v Speaker 1>at all costs. There is venture capital dollars behind them,

0:41:28.080 --> 0:41:30.440
<v Speaker 1>and so they have pressure to do so. And I

0:41:30.480 --> 0:41:33.040
<v Speaker 1>think that we need to be very wary of that

0:41:33.160 --> 0:41:36.880
<v Speaker 1>when it comes to like actually using these products to

0:41:37.080 --> 0:41:41.279
<v Speaker 1>address health concerns that we might have, Because wanting to

0:41:41.320 --> 0:41:45.960
<v Speaker 1>lose weight or wanting to take some control over your

0:41:45.960 --> 0:41:49.640
<v Speaker 1>health is a perfectly valid thing to want to experience,

0:41:49.680 --> 0:41:52.520
<v Speaker 1>Like we all care about our bodies. It's our vessel

0:41:52.640 --> 0:41:56.880
<v Speaker 1>for living. It's so hard because health and capitalism aren't

0:41:56.960 --> 0:42:00.880
<v Speaker 1>conflict with each other on a fundamental level. Yeah, I

0:42:01.040 --> 0:42:04.440
<v Speaker 1>very much agree that this sort of the big like

0:42:04.520 --> 0:42:07.200
<v Speaker 1>health and tech and and and capitalism, how do they

0:42:07.239 --> 0:42:10.240
<v Speaker 1>work together? So newm is making money off of people

0:42:10.480 --> 0:42:13.319
<v Speaker 1>being promised to lose weight, not necessarily if they are

0:42:13.360 --> 0:42:15.759
<v Speaker 1>you know, um, sustainably. I think that goes back to

0:42:15.760 --> 0:42:18.680
<v Speaker 1>what Taylor said about getting a study going. We just

0:42:18.800 --> 0:42:22.799
<v Speaker 1>don't have the evidence, necessarily, num or otherwise that weight

0:42:22.800 --> 0:42:25.080
<v Speaker 1>loss can be sustained. But I did want to address

0:42:25.160 --> 0:42:30.080
<v Speaker 1>this thought about um tie your idea of b m I.

0:42:30.239 --> 0:42:32.120
<v Speaker 1>That's what That's what I was going to bring up,

0:42:32.200 --> 0:42:35.399
<v Speaker 1>is that is that a valid measure? Yeah, I don't

0:42:35.640 --> 0:42:37.600
<v Speaker 1>fault you at all for thinking b m I first, Right,

0:42:37.680 --> 0:42:40.120
<v Speaker 1>my backgrounds in public health, so all of the research

0:42:40.200 --> 0:42:42.279
<v Speaker 1>we had to read use b m I as a

0:42:42.320 --> 0:42:46.840
<v Speaker 1>way to categorize people and then learn about different outcomes.

0:42:46.880 --> 0:42:51.319
<v Speaker 1>But actually there's been a lot of dialogue recently, and

0:42:51.360 --> 0:42:53.800
<v Speaker 1>not not just recently, but I think it's gaining steam

0:42:53.840 --> 0:42:56.080
<v Speaker 1>that really can see all of the many faults within

0:42:56.120 --> 0:42:58.000
<v Speaker 1>the b m I too. So just to clarify what

0:42:58.120 --> 0:43:00.799
<v Speaker 1>it is, it is just a mathematic, full equation of

0:43:00.840 --> 0:43:04.879
<v Speaker 1>height and weight that was developed by an astronomer a

0:43:04.920 --> 0:43:10.520
<v Speaker 1>long time ago, UM to just generally understand the average

0:43:10.640 --> 0:43:16.120
<v Speaker 1>man and also Caucasian man. Right. It's also very it's

0:43:16.280 --> 0:43:20.400
<v Speaker 1>a very non inclusive measure exactly, That's exactly right. And

0:43:20.440 --> 0:43:22.719
<v Speaker 1>so the b m I does not do a good

0:43:22.800 --> 0:43:26.719
<v Speaker 1>job of giving us any indication of somebody's health. The

0:43:26.760 --> 0:43:30.160
<v Speaker 1>truth is that in my experience counseling people in lots

0:43:30.200 --> 0:43:34.959
<v Speaker 1>of different settings, is that people can uh work through

0:43:35.000 --> 0:43:38.080
<v Speaker 1>ways of changing parts of their behavior to better manage

0:43:38.080 --> 0:43:40.840
<v Speaker 1>a medical condition. It doesn't mean the lose weight or

0:43:40.880 --> 0:43:43.239
<v Speaker 1>that their b m I will change, but indicators of

0:43:43.280 --> 0:43:46.920
<v Speaker 1>health like their blood pressure, or like their cholesterol, or

0:43:46.960 --> 0:43:49.239
<v Speaker 1>like their feelings of well being, our stamina and all

0:43:49.320 --> 0:43:52.200
<v Speaker 1>those things can still be improved. So I would invite

0:43:52.239 --> 0:43:55.760
<v Speaker 1>us to just think more broadly about what other ways

0:43:55.800 --> 0:43:57.960
<v Speaker 1>we can define health and make sure people are defining

0:43:58.640 --> 0:44:01.239
<v Speaker 1>that for themselves. Some thoughts on that, and I think

0:44:01.239 --> 0:44:06.520
<v Speaker 1>this also comes back to health tech. Health apps like

0:44:06.680 --> 0:44:11.680
<v Speaker 1>new who promise personalization because health is personal when you

0:44:11.719 --> 0:44:15.279
<v Speaker 1>sign up for an app, how much can a questionnaire

0:44:15.680 --> 0:44:18.400
<v Speaker 1>really gather about your health when it's trying to appeal

0:44:18.440 --> 0:44:21.640
<v Speaker 1>to that large of an audience. I think actually being

0:44:21.680 --> 0:44:24.719
<v Speaker 1>honest about the limitations of your technology and what you

0:44:24.719 --> 0:44:29.480
<v Speaker 1>can deliver to improve people's health can help to earn trust,

0:44:29.960 --> 0:44:33.520
<v Speaker 1>to be like, you know, we can't offer this right now,

0:44:33.520 --> 0:44:36.600
<v Speaker 1>but we're working on it. Or take this information, bring

0:44:36.600 --> 0:44:39.160
<v Speaker 1>it to your doctor. There are companies that do that

0:44:39.200 --> 0:44:41.080
<v Speaker 1>sort of thing, and I think it really from a

0:44:41.120 --> 0:44:45.160
<v Speaker 1>marketing perspective at least, like really helps to build that trust.

0:44:45.480 --> 0:44:49.719
<v Speaker 1>That's another thing is if if their body language as

0:44:49.760 --> 0:44:54.719
<v Speaker 1>an app was we're constantly learning, We're trying to improve

0:44:54.760 --> 0:44:58.120
<v Speaker 1>all the time. And so, for instance, to your your idea, Taylor,

0:44:58.239 --> 0:45:00.479
<v Speaker 1>of them fielding a study to get at a better

0:45:00.520 --> 0:45:03.960
<v Speaker 1>grip on you know, what works and what doesn't in

0:45:04.120 --> 0:45:07.240
<v Speaker 1>weight loss, that could be an ongoing thing. In other words,

0:45:07.280 --> 0:45:10.080
<v Speaker 1>there could be a drop down that says, these are

0:45:10.080 --> 0:45:13.000
<v Speaker 1>the ten studies that we have going right now, would

0:45:13.000 --> 0:45:17.680
<v Speaker 1>you like to participate in any of them as a user?

0:45:18.000 --> 0:45:20.640
<v Speaker 1>And you know, maybe they pay you to participate, or

0:45:20.680 --> 0:45:23.640
<v Speaker 1>maybe the app is free if you participate in studies,

0:45:23.760 --> 0:45:26.799
<v Speaker 1>or and so that the relationship that you forge with

0:45:26.840 --> 0:45:31.160
<v Speaker 1>people is you're both learning together as opposed to we

0:45:31.200 --> 0:45:34.000
<v Speaker 1>are the people who know everything and you are just

0:45:34.080 --> 0:45:37.600
<v Speaker 1>going to count your calories and and lose four pounds, right,

0:45:38.440 --> 0:45:42.360
<v Speaker 1>mm hmm exactly. I think I would like that app better.

0:45:42.560 --> 0:45:45.960
<v Speaker 1>Maybe I think I would to. I also think it

0:45:45.960 --> 0:45:48.600
<v Speaker 1>would be so interesting in such an opportunity for a

0:45:48.640 --> 0:45:52.120
<v Speaker 1>company to talk about health in terms that are not

0:45:52.520 --> 0:45:56.319
<v Speaker 1>so so quantitative. It's not necessarily something that can be

0:45:56.360 --> 0:45:59.359
<v Speaker 1>boiled down to one number. But for example, maybe there

0:45:59.400 --> 0:46:02.440
<v Speaker 1>could be encouraging someone to go to the doctor and

0:46:02.480 --> 0:46:04.560
<v Speaker 1>make all their fallow up appointments I think it'd be

0:46:04.600 --> 0:46:07.920
<v Speaker 1>interesting to think about actual actions that people could take

0:46:07.960 --> 0:46:11.480
<v Speaker 1>that just connect them to their health without saying and

0:46:11.520 --> 0:46:14.040
<v Speaker 1>then now you're also going to be rated or even

0:46:14.040 --> 0:46:16.080
<v Speaker 1>pitted against yourself. Here's where you were last year, look

0:46:16.080 --> 0:46:18.120
<v Speaker 1>at where you are now. That type of thing. Yeah,

0:46:18.840 --> 0:46:22.920
<v Speaker 1>I think it comes down to the value system that

0:46:22.920 --> 0:46:25.719
<v Speaker 1>they're enacting. Kind of as it stands right now, there's

0:46:25.760 --> 0:46:30.000
<v Speaker 1>a lot of value on Thinness because, for example, again

0:46:30.040 --> 0:46:35.239
<v Speaker 1>even going through that onboarding today, they were asking questions

0:46:35.280 --> 0:46:37.360
<v Speaker 1>that I had seen before around you know, do you

0:46:37.360 --> 0:46:39.800
<v Speaker 1>want to lose weight for an upcoming event like a

0:46:39.880 --> 0:46:43.960
<v Speaker 1>vacation or a wedding. That's not weight neutral. That's valuing Thinness.

0:46:44.640 --> 0:46:50.560
<v Speaker 1>And to be fair, they are trying the cognitive behavior

0:46:50.760 --> 0:46:56.560
<v Speaker 1>therapy functionality in there that that's maybe a place where

0:46:56.560 --> 0:46:58.319
<v Speaker 1>I'd give them credit is like they are trying to

0:46:58.360 --> 0:47:01.400
<v Speaker 1>differentiate themselves as a company by saying we're not just

0:47:01.600 --> 0:47:04.000
<v Speaker 1>wait last you know, you're you're gaining insight into yourself,

0:47:04.480 --> 0:47:08.280
<v Speaker 1>but we we shouldn't be equating those two that gaining

0:47:08.280 --> 0:47:12.080
<v Speaker 1>and say into yourself means you need to lose weight

0:47:12.080 --> 0:47:17.280
<v Speaker 1>and will right, Taylor, just I want to delve into

0:47:17.360 --> 0:47:19.960
<v Speaker 1>for a moment. The comment that you made about growth,

0:47:20.400 --> 0:47:27.480
<v Speaker 1>that impulse seems to be a very common impulse in

0:47:27.680 --> 0:47:32.040
<v Speaker 1>let's call it Silicon Valley startups. There is a culture

0:47:32.200 --> 0:47:38.120
<v Speaker 1>of rapid growth. So what would you do to address that? Yeah,

0:47:38.520 --> 0:47:42.800
<v Speaker 1>so it's tricky because it's systemic. Silicon Valley is often

0:47:42.880 --> 0:47:46.759
<v Speaker 1>funded by venture capital dollars, and that's where the growth

0:47:46.840 --> 0:47:50.480
<v Speaker 1>had all costs come from. Because again, these are businesses.

0:47:50.800 --> 0:47:54.200
<v Speaker 1>You know, it's very common within a tech company to

0:47:54.719 --> 0:47:59.080
<v Speaker 1>also call people who use your product users, like that's

0:47:59.160 --> 0:48:01.799
<v Speaker 1>just the thing. And so I think that also, like

0:48:02.040 --> 0:48:06.200
<v Speaker 1>us reducing us reducing people at the end of the

0:48:06.239 --> 0:48:10.960
<v Speaker 1>line to users also serves to abstract that there's a

0:48:11.080 --> 0:48:15.880
<v Speaker 1>harsh reality to the kind of end experience of these products.

0:48:16.400 --> 0:48:19.200
<v Speaker 1>Makes sense. Healing a question for you. I'd love to

0:48:19.239 --> 0:48:22.520
<v Speaker 1>hear you just talk a little bit more about how

0:48:22.920 --> 0:48:29.440
<v Speaker 1>class income play into health issues. For instance, it feels

0:48:29.600 --> 0:48:32.480
<v Speaker 1>like inherently there may be an unmet opportunity for new

0:48:32.640 --> 0:48:35.280
<v Speaker 1>to reach out to a more diverse set of people

0:48:35.400 --> 0:48:38.600
<v Speaker 1>to begin with, if they, you know, really want to

0:48:38.640 --> 0:48:42.000
<v Speaker 1>build a healthier world for everybody. Yeah, I mean, what

0:48:42.120 --> 0:48:45.440
<v Speaker 1>does strike me about news branding is it it's extremely whitewash,

0:48:45.520 --> 0:48:49.640
<v Speaker 1>and you can see just from the onboarding the graphics

0:48:49.640 --> 0:48:52.759
<v Speaker 1>they use that it's meant for a very narrow demographic

0:48:53.400 --> 0:48:55.560
<v Speaker 1>and that really is in conflict with their mission of

0:48:55.560 --> 0:48:58.520
<v Speaker 1>a healthier world or as many people as possible, you know.

0:48:58.880 --> 0:49:00.920
<v Speaker 1>But you know, in my experience it's just working in

0:49:00.960 --> 0:49:03.880
<v Speaker 1>a couple of different settings all around New York, we

0:49:04.000 --> 0:49:07.759
<v Speaker 1>ignore so many of the systems that impact people's health

0:49:07.800 --> 0:49:10.440
<v Speaker 1>and just keep laying it back on to the individual

0:49:10.440 --> 0:49:13.200
<v Speaker 1>and saying you're just not eating well enough, when really

0:49:13.200 --> 0:49:16.240
<v Speaker 1>we're leaving out sort of just to name a few,

0:49:16.719 --> 0:49:19.240
<v Speaker 1>you know, employment status, how many people are you feeding

0:49:19.280 --> 0:49:21.720
<v Speaker 1>off of your paycheck? How are you getting to work?

0:49:22.200 --> 0:49:25.440
<v Speaker 1>And the other thing that comes to mind for me

0:49:25.520 --> 0:49:28.239
<v Speaker 1>is just how much bias exists in the medical community.

0:49:29.000 --> 0:49:32.319
<v Speaker 1>I'm including the dietetics field, the field that I work in.

0:49:32.760 --> 0:49:35.080
<v Speaker 1>If someone is coming in in a larger body, there's

0:49:35.080 --> 0:49:38.160
<v Speaker 1>an automatic assumption that they're not healthy before a provider

0:49:38.200 --> 0:49:42.880
<v Speaker 1>can even check a single vital and so you know,

0:49:43.000 --> 0:49:45.200
<v Speaker 1>this is it's all wrapped up, and I think when

0:49:45.200 --> 0:49:47.160
<v Speaker 1>we talk about health, we really really have to be

0:49:47.200 --> 0:49:51.480
<v Speaker 1>including that, including racial bias too, in terms of how

0:49:51.560 --> 0:49:54.040
<v Speaker 1>much we believe people are in pain when they say

0:49:54.040 --> 0:49:56.440
<v Speaker 1>they are, or how much do we believe them when

0:49:56.480 --> 0:49:59.080
<v Speaker 1>they say they eat vegetables. I think there's just a

0:49:59.160 --> 0:50:03.040
<v Speaker 1>lot of bias that gets integrated into the healthcare process

0:50:03.520 --> 0:50:06.560
<v Speaker 1>um that we have to be really honest about. That

0:50:06.640 --> 0:50:09.240
<v Speaker 1>brings up another thing for me, which I'd love to

0:50:09.280 --> 0:50:12.040
<v Speaker 1>hear either of you have an opinion about. You know,

0:50:12.320 --> 0:50:15.319
<v Speaker 1>it's a really hard thing as I think about it,

0:50:15.360 --> 0:50:17.480
<v Speaker 1>but I was watching Bill Maher talk about it the

0:50:17.480 --> 0:50:22.759
<v Speaker 1>other day. There's the body positivity movement, which seems like

0:50:23.040 --> 0:50:25.880
<v Speaker 1>a really good thing, just helping people feel better about

0:50:25.880 --> 0:50:30.200
<v Speaker 1>where they're at physically. At the same time, there are

0:50:30.239 --> 0:50:36.120
<v Speaker 1>real implications, like health implications for obesity, and we also

0:50:36.400 --> 0:50:41.760
<v Speaker 1>have created a a system where if you are lower income,

0:50:41.920 --> 0:50:45.960
<v Speaker 1>it is much harder to find and be able to

0:50:46.040 --> 0:50:51.520
<v Speaker 1>afford healthy food. And so it's like there's this vortex

0:50:51.640 --> 0:50:55.600
<v Speaker 1>of forces all in opposition to one another, Like where

0:50:55.680 --> 0:51:01.320
<v Speaker 1>does body positivity meet the medical need to a void obesity?

0:51:01.400 --> 0:51:02.960
<v Speaker 1>You know what I mean? How do you how do

0:51:03.000 --> 0:51:07.240
<v Speaker 1>you adjudicate that? You know, the obesity crisis. It sounds

0:51:07.239 --> 0:51:09.000
<v Speaker 1>scary when you talk about it, but really what we

0:51:09.080 --> 0:51:12.439
<v Speaker 1>know through the research is that we actually cannot draw

0:51:12.480 --> 0:51:16.719
<v Speaker 1>a causal relationship between weight status and health outcomes. Things

0:51:16.760 --> 0:51:19.720
<v Speaker 1>are correlated, I'm not saying they aren't. In the research,

0:51:19.760 --> 0:51:23.279
<v Speaker 1>we're always looking at correlation verse causation, because that's really

0:51:23.280 --> 0:51:27.200
<v Speaker 1>where we can understand true relationships and how to improve

0:51:27.719 --> 0:51:30.880
<v Speaker 1>the health outcome. And so when we talk about the

0:51:30.880 --> 0:51:35.359
<v Speaker 1>obesity epidemic, it continues to perpetuate this idea that it's

0:51:35.360 --> 0:51:39.920
<v Speaker 1>about losing weight when we really want to acknowledge that

0:51:40.080 --> 0:51:43.480
<v Speaker 1>there's no single disease that someone in a larger body

0:51:43.520 --> 0:51:46.800
<v Speaker 1>gets that someone in a smaller body doesn't get. People

0:51:46.800 --> 0:51:49.640
<v Speaker 1>in smaller bodies get high blood pressure, they get cancer,

0:51:49.800 --> 0:51:55.040
<v Speaker 1>they have strokes. This so absolutely exactly, So I really

0:51:55.040 --> 0:51:58.800
<v Speaker 1>feel it's important like to pull back on that, but don't. Yeah,

0:51:58.880 --> 0:52:01.919
<v Speaker 1>and if forgive me if I'm wrong about this, but

0:52:02.320 --> 0:52:05.320
<v Speaker 1>maybe I've been brainwashed, Like I have the strong impression

0:52:05.360 --> 0:52:08.520
<v Speaker 1>that people who are to use the term obese are

0:52:08.600 --> 0:52:11.920
<v Speaker 1>at higher risk for some of those things like diabetes.

0:52:12.040 --> 0:52:14.279
<v Speaker 1>Is that not true or is that true? What we

0:52:14.360 --> 0:52:16.920
<v Speaker 1>do know is that they can manage their diabetes and

0:52:16.960 --> 0:52:21.680
<v Speaker 1>they can improve um the way there condition shows up

0:52:21.680 --> 0:52:25.080
<v Speaker 1>in their body in ways that don't necessarily lead to

0:52:25.120 --> 0:52:27.200
<v Speaker 1>the weight loss that they're told they need to achieve.

0:52:27.640 --> 0:52:29.880
<v Speaker 1>You know, we could be talking about gentle movement, we

0:52:29.920 --> 0:52:34.280
<v Speaker 1>could be talking about stress reduction, medication management, and eating.

0:52:35.640 --> 0:52:38.480
<v Speaker 1>But if we were to frame it like if you

0:52:38.560 --> 0:52:41.200
<v Speaker 1>just were to lose twenty pounds, I'm pretty sure your

0:52:41.320 --> 0:52:43.920
<v Speaker 1>blood suckers would even out. This is not helpful language

0:52:43.920 --> 0:52:46.759
<v Speaker 1>to the person who's trying to manage their condition, and

0:52:46.760 --> 0:52:49.560
<v Speaker 1>it doesn't really give them the tangible information to take

0:52:49.560 --> 0:52:53.000
<v Speaker 1>control or feel empowered. As I think about that, it

0:52:53.080 --> 0:52:56.440
<v Speaker 1>maybe it's about essentially the value exchange between them and

0:52:56.480 --> 0:53:00.840
<v Speaker 1>its customers that feels off. It's like Noon could be

0:53:00.920 --> 0:53:06.320
<v Speaker 1>doing more to add value for people beyond just helping

0:53:06.360 --> 0:53:09.359
<v Speaker 1>them count calories and lose a few pounds, right, They

0:53:09.520 --> 0:53:13.840
<v Speaker 1>really could transform the relationship that people have with food

0:53:14.560 --> 0:53:18.160
<v Speaker 1>and with their bodies. But they're not really doing that yet.

0:53:18.840 --> 0:53:20.879
<v Speaker 1>And my hunch would be that they're not doing that

0:53:21.000 --> 0:53:24.040
<v Speaker 1>because maybe they haven't figured out a way for that

0:53:24.120 --> 0:53:27.400
<v Speaker 1>to serve their bottom line of making money and growing,

0:53:27.520 --> 0:53:31.000
<v Speaker 1>and maybe there's an opportunity just to add like for

0:53:31.280 --> 0:53:35.040
<v Speaker 1>Noon to not just give information but also offer support

0:53:35.080 --> 0:53:37.760
<v Speaker 1>as they're attempting to do right now at their newon

0:53:37.760 --> 0:53:41.440
<v Speaker 1>coaches because just as many people who have attempted a diet,

0:53:41.880 --> 0:53:44.440
<v Speaker 1>I'm guessing that's the same number of people who have

0:53:44.480 --> 0:53:46.759
<v Speaker 1>been burned by a diet and are looking for other

0:53:46.840 --> 0:53:50.080
<v Speaker 1>ways to connect with food and people who have gone

0:53:50.120 --> 0:53:53.759
<v Speaker 1>through similar experiences them. So perhaps it's an opportunity to

0:53:53.800 --> 0:53:57.720
<v Speaker 1>be UM kind of like a like a support network

0:53:57.760 --> 0:54:00.440
<v Speaker 1>where you could, I don't know, create a community in

0:54:00.480 --> 0:54:03.560
<v Speaker 1>his innocence UM. So it's not just information exchange, but

0:54:03.600 --> 0:54:06.759
<v Speaker 1>as connected to each other. Yeah, I think there could

0:54:06.760 --> 0:54:12.160
<v Speaker 1>be valid that's interesting. Yeah, Okay, So are there any

0:54:12.280 --> 0:54:15.799
<v Speaker 1>other questions or ideas or topics that we have not

0:54:15.960 --> 0:54:20.080
<v Speaker 1>touched on that you think our listeners should should know about.

0:54:21.280 --> 0:54:24.040
<v Speaker 1>The one thing that I think when I reported on

0:54:24.120 --> 0:54:26.759
<v Speaker 1>newm that stuck out to me was the sort of

0:54:27.440 --> 0:54:30.680
<v Speaker 1>tactics they were using, at least for me, felt very

0:54:30.719 --> 0:54:34.840
<v Speaker 1>triggering for someone who struggled in my adolescence and beyond

0:54:35.280 --> 0:54:38.319
<v Speaker 1>with an eating disorder and disordered eating. I felt a

0:54:38.360 --> 0:54:40.840
<v Speaker 1>little like, oh, it must just be me. When I

0:54:40.880 --> 0:54:42.920
<v Speaker 1>first tried the app and then I started to report

0:54:42.960 --> 0:54:46.319
<v Speaker 1>on it months later, and going through the app store

0:54:46.400 --> 0:54:51.799
<v Speaker 1>reviews and seeing so many folks echo the experience that

0:54:51.880 --> 0:54:55.600
<v Speaker 1>I felt when I tested it out, or even going

0:54:55.680 --> 0:54:58.360
<v Speaker 1>so far as to say like this triggered, like this

0:54:58.520 --> 0:55:02.279
<v Speaker 1>started and needing disorder. I think that those apper views

0:55:02.280 --> 0:55:07.360
<v Speaker 1>are really alarming, big red flag. I was really pleasantly

0:55:07.440 --> 0:55:09.920
<v Speaker 1>surprised to see when I went through the onboarding today

0:55:09.960 --> 0:55:12.560
<v Speaker 1>that they now screen for. They asked you if you

0:55:12.640 --> 0:55:16.799
<v Speaker 1>actively have an eating disorder. My my other idea, and

0:55:17.320 --> 0:55:19.600
<v Speaker 1>I think it's a quick fix, is just also screening

0:55:19.600 --> 0:55:23.400
<v Speaker 1>for anyone with a history of an eating disorder. Agreed? Okay,

0:55:23.640 --> 0:55:28.799
<v Speaker 1>So on this show, we end every every session with

0:55:29.320 --> 0:55:33.799
<v Speaker 1>a tool that we call the BS Index, and the

0:55:33.840 --> 0:55:37.880
<v Speaker 1>way it works is it goes from zero to a hundred,

0:55:38.360 --> 0:55:43.200
<v Speaker 1>zero being the best, zero bs on being the worst.

0:55:44.040 --> 0:55:48.080
<v Speaker 1>BS so on a scale of zero to a hundred

0:55:48.560 --> 0:55:52.520
<v Speaker 1>in terms of New really living its purpose to help

0:55:52.560 --> 0:55:56.560
<v Speaker 1>as many people as possible live healthier lives through behavior change.

0:55:57.120 --> 0:56:03.120
<v Speaker 1>What BS score would we give New I'll ask you

0:56:03.160 --> 0:56:08.120
<v Speaker 1>to go first. Yeah, oh gosh, I know I'm going

0:56:08.200 --> 0:56:10.279
<v Speaker 1>to be pretty tough on them. I would I would

0:56:10.320 --> 0:56:16.120
<v Speaker 1>give them like an um uh, just because I think

0:56:16.200 --> 0:56:18.400
<v Speaker 1>most of as we've talked about, it just sounds like

0:56:18.440 --> 0:56:20.960
<v Speaker 1>they're trying to make money, and they have not been

0:56:21.040 --> 0:56:23.160
<v Speaker 1>that creative in terms of a way to make money.

0:56:23.239 --> 0:56:25.720
<v Speaker 1>I mean, I give them a couple of points credit

0:56:25.800 --> 0:56:28.200
<v Speaker 1>because they do try to do it. I have an

0:56:28.280 --> 0:56:31.640
<v Speaker 1>educational component, but I just think they actually weaponize that

0:56:31.719 --> 0:56:34.359
<v Speaker 1>further into saying if you change this, then you would

0:56:34.400 --> 0:56:41.480
<v Speaker 1>just eat less. So I think they're pretty full of it. Okay, Taylor, Yeah,

0:56:41.640 --> 0:56:44.400
<v Speaker 1>I think I have to be tough to and be

0:56:44.520 --> 0:56:47.800
<v Speaker 1>somewhere in the nineties. I'll give them like a ninety four.

0:56:49.280 --> 0:56:51.919
<v Speaker 1>When I think about a lot with new is that

0:56:52.280 --> 0:56:55.560
<v Speaker 1>people wanting to take control of their health and wait

0:56:55.920 --> 0:56:58.080
<v Speaker 1>is not a bad thing. I think that for many

0:56:58.120 --> 0:57:02.040
<v Speaker 1>people it can improve their mental health, it can improve

0:57:02.080 --> 0:57:05.040
<v Speaker 1>their actual health like physical health. So I would never

0:57:05.200 --> 0:57:09.120
<v Speaker 1>fault people for using it. For certain people, it might

0:57:09.160 --> 0:57:11.120
<v Speaker 1>be delivering on the promise, which is why I would

0:57:11.120 --> 0:57:13.040
<v Speaker 1>give them a couple of points. But I think as

0:57:13.480 --> 0:57:16.920
<v Speaker 1>a company they have a lot of things to work on. Yeah,

0:57:17.200 --> 0:57:19.840
<v Speaker 1>great story, they just need to do it right and

0:57:19.880 --> 0:57:23.000
<v Speaker 1>they're not doing it yet. So I think those scores

0:57:23.040 --> 0:57:27.880
<v Speaker 1>are I mean, they're tough, but they're fair. Okay. I

0:57:27.920 --> 0:57:30.360
<v Speaker 1>want to thank you both for being on the show today.

0:57:30.360 --> 0:57:37.560
<v Speaker 1>This was a great conversation, thank you. Definitely alright, folks,

0:57:37.920 --> 0:57:42.120
<v Speaker 1>it's time for Noon to officially step on the BS scale.

0:57:43.520 --> 0:57:46.160
<v Speaker 1>On the one hand, they do take a more holistic

0:57:46.200 --> 0:57:49.560
<v Speaker 1>approach to weight loss that some people find genuinely helpful.

0:57:50.440 --> 0:57:52.920
<v Speaker 1>On the other hand, we still live in a world

0:57:52.920 --> 0:57:57.560
<v Speaker 1>that values thinness, and instead of changing that conversation, Noon

0:57:57.720 --> 0:58:02.040
<v Speaker 1>is profiting from and in some cases, exacerbating the insecurities

0:58:02.080 --> 0:58:05.000
<v Speaker 1>of the people who use it. You heard our two

0:58:05.040 --> 0:58:09.480
<v Speaker 1>panelists give new really high scores, while dr Ogden gave

0:58:09.480 --> 0:58:13.240
<v Speaker 1>it a more diplomatic forty. And there's one more opinion

0:58:13.320 --> 0:58:18.160
<v Speaker 1>to consider, Hi, TI. If I were reading NEWM on

0:58:18.240 --> 0:58:21.880
<v Speaker 1>the B S Scale, I'd say the food portion tracking

0:58:22.040 --> 0:58:26.040
<v Speaker 1>of the app definitely changed my relationship to food for

0:58:26.120 --> 0:58:29.960
<v Speaker 1>the worst while I was using it. But the mindfulness

0:58:30.000 --> 0:58:33.400
<v Speaker 1>and the CBT portion and the slowing down when I

0:58:33.480 --> 0:58:38.000
<v Speaker 1>eat and realizing why I'm eating what I'm eating if

0:58:38.040 --> 0:58:43.240
<v Speaker 1>it's because I'm stressed, I really liked. So if I

0:58:42.520 --> 0:58:46.919
<v Speaker 1>were giving them a B S score, I would give

0:58:46.960 --> 0:58:49.680
<v Speaker 1>them a sixty five because I did learn a lot

0:58:49.680 --> 0:58:53.600
<v Speaker 1>of good things on there, But ultimately it was detrimental

0:58:53.680 --> 0:58:57.720
<v Speaker 1>for my mental health. I was really caught off guard

0:58:57.800 --> 0:59:01.280
<v Speaker 1>by her reaction. Haileyway into this with an open mind,

0:59:01.360 --> 0:59:04.760
<v Speaker 1>but also with a healthy skepticism. We are called calling

0:59:04.880 --> 0:59:09.880
<v Speaker 1>bullshit after all, and still was profoundly impacted by going

0:59:09.880 --> 0:59:14.120
<v Speaker 1>through the new process and another factor in the final

0:59:14.200 --> 0:59:19.840
<v Speaker 1>BS score. In August, NEWM announced several changes. They've increased

0:59:19.880 --> 0:59:23.560
<v Speaker 1>their calorie flexibility and done away with the red food rating,

0:59:24.120 --> 0:59:28.680
<v Speaker 1>making all previously red foods orange and saying that quote

0:59:29.240 --> 0:59:33.080
<v Speaker 1>changing the color signifying high density foods to orange is

0:59:33.200 --> 0:59:36.680
<v Speaker 1>just as intuitive for our numbers, but doesn't carry the

0:59:36.760 --> 0:59:41.760
<v Speaker 1>same emotional or cultural influence as the color red. They've

0:59:41.800 --> 0:59:44.920
<v Speaker 1>also added a new feature that allows NEWM users to

0:59:45.080 --> 0:59:48.600
<v Speaker 1>manually change their daily calories to meet the needs of

0:59:48.600 --> 0:59:52.480
<v Speaker 1>a more diverse population, and they've become less rigid about

0:59:52.600 --> 0:59:57.120
<v Speaker 1>daily weigh ins instead encouraging more flexibility around the scale.

0:59:58.320 --> 1:00:01.280
<v Speaker 1>To me, all of this says that new really listens

1:00:01.280 --> 1:00:05.640
<v Speaker 1>to their customers and welcomes change, but the current experience

1:00:05.920 --> 1:00:09.680
<v Speaker 1>still focuses too much on weight and too little on

1:00:09.760 --> 1:00:13.400
<v Speaker 1>the attributes they claim to value in their purpose health,

1:00:13.720 --> 1:00:18.040
<v Speaker 1>wellness and behavior change. So I'm giving now a score

1:00:18.080 --> 1:00:22.440
<v Speaker 1>of sixty four that puts new in our red zone

1:00:22.600 --> 1:00:25.959
<v Speaker 1>on the BS index, the zone where we believe it's

1:00:26.080 --> 1:00:30.360
<v Speaker 1>already harming their reputation and will eventually harm their business.

1:00:32.000 --> 1:00:35.720
<v Speaker 1>Saves you Young and Artem Petakov. If either of you

1:00:35.800 --> 1:00:38.200
<v Speaker 1>ever want to come on the show to discuss anything

1:00:38.280 --> 1:00:41.600
<v Speaker 1>we've touched on today, please know that you both have

1:00:41.680 --> 1:00:45.320
<v Speaker 1>an open invitation. And if you're starting a purpose led

1:00:45.360 --> 1:00:48.680
<v Speaker 1>business or thinking about beginning the journey of transformation to

1:00:48.760 --> 1:00:52.200
<v Speaker 1>become one, here are three things you can take away

1:00:52.240 --> 1:00:57.240
<v Speaker 1>from today's episode. One, if you're a weight loss business,

1:00:57.920 --> 1:01:01.120
<v Speaker 1>say it, and if you don't say it, don't be it.

1:01:02.080 --> 1:01:04.560
<v Speaker 1>NOOM claims its purpose is to help as many people

1:01:04.600 --> 1:01:09.480
<v Speaker 1>as possible live healthier lives through behavior change. Great purpose,

1:01:10.240 --> 1:01:13.520
<v Speaker 1>but a massive amount of the current new experience is

1:01:13.560 --> 1:01:19.640
<v Speaker 1>devoted to weight loss. Not great. Two. Once you've decided

1:01:19.680 --> 1:01:24.360
<v Speaker 1>what your purposes, be an activist. Beyond passively changing the

1:01:24.400 --> 1:01:27.840
<v Speaker 1>app experience. There's an opportunity for Newon to lead a

1:01:27.960 --> 1:01:32.040
<v Speaker 1>huge shift in our culture by getting busy educating people

1:01:32.080 --> 1:01:38.240
<v Speaker 1>about where real health comes from. Three. Money is important.

1:01:39.200 --> 1:01:42.000
<v Speaker 1>If your company is a body, then money is like blood.

1:01:42.520 --> 1:01:45.439
<v Speaker 1>Without it, you won't make it. But when it comes

1:01:45.480 --> 1:01:49.560
<v Speaker 1>to money, be long term, greedy, trying to maximize your

1:01:49.600 --> 1:01:53.280
<v Speaker 1>profitability in the short term is a playbook long followed

1:01:53.280 --> 1:01:56.600
<v Speaker 1>by Silicon Valley vcs that we're now discovering has some

1:01:56.840 --> 1:02:01.000
<v Speaker 1>deeply toxic side effects. Noom needs to be patient and

1:02:01.080 --> 1:02:05.400
<v Speaker 1>build a real health company. As an entrepreneur, you need

1:02:05.440 --> 1:02:10.720
<v Speaker 1>to be patient too. I want to give a really

1:02:10.760 --> 1:02:14.040
<v Speaker 1>special thank you to our very own Haley Pascalites, who

1:02:14.120 --> 1:02:19.000
<v Speaker 1>was willing to thoroughly document her personal experience here. Haley,

1:02:19.080 --> 1:02:23.920
<v Speaker 1>You're a shining star and we appreciate you. If this

1:02:23.960 --> 1:02:27.760
<v Speaker 1>episode gave you a healthy appetite for detecting more bs,

1:02:27.800 --> 1:02:30.800
<v Speaker 1>subscribe to the Calling Bullshit podcast on the I Heart

1:02:30.880 --> 1:02:34.400
<v Speaker 1>Radio app, Apple Podcasts, or wherever you listen to people

1:02:34.440 --> 1:02:37.680
<v Speaker 1>speaking to your ears. Please take a minute to rate

1:02:37.800 --> 1:02:39.800
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1:02:39.800 --> 1:02:43.040
<v Speaker 1>of the show. More reviews help more people find us,

1:02:43.960 --> 1:02:47.720
<v Speaker 1>and thanks to our production team Hannah Beale, Amanda Ginsburg,

1:02:48.120 --> 1:02:52.880
<v Speaker 1>d s Moss, Hailey Pascalites, Parker Silzer, and Basil Soaper.

1:02:53.720 --> 1:02:57.080
<v Speaker 1>Calling Bullshit was created by co Collective and it's hosted

1:02:57.120 --> 1:02:59.880
<v Speaker 1>by Me Time onto you. Thanks for listening.