WEBVTT - A Blue Owl-Linked Structured Note Is Now Worth Just 47 Cents

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<v Speaker 1>Bloomberg Audio Studios, Podcasts, radio News.

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<v Speaker 2>This is Bloomberg business Week Daily reporting from the magazine

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<v Speaker 2>that helps global leaders stay ahead with insight on the people, companies,

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<v Speaker 2>and trends shaping today's complex economy. Plus global business finance

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<v Speaker 2>and tech news as it happens. The Bloomberg Business Weekdaily

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<v Speaker 2>Podcast with Carol Masser and Tim Steneveek on Bloomberg Radio.

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<v Speaker 3>We are watching shares a Figma. They're up nearly eight

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<v Speaker 3>percent inter day high today. They were up even higher

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<v Speaker 3>last night in the aftermarket. This is after the company

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<v Speaker 3>came out with its latest quarterly update. So the stock

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<v Speaker 3>rallying after the design and product development platform. It's a

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<v Speaker 3>creative software maker. They do a lot of interesting stuff.

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<v Speaker 3>They gave an annual revenue outlook that topped estimates, so

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<v Speaker 3>kind of ease some of the Wall Street anxiety that's

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<v Speaker 3>been out there that the business is threatened by the

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<v Speaker 3>emergence of rival artificial intelligence products. And if you're not familiar,

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<v Speaker 3>I mean they do some really interesting stuff.

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<v Speaker 4>Yeah, they got a cloud based design prototyping tool. It's

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<v Speaker 4>largely used for creating UI and user experience for websites

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<v Speaker 4>and mobile apps. The stock so far this year, down

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<v Speaker 4>about thirty four percent. Eight percent of the float is

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<v Speaker 4>shorted Golden Morgan, Stanley, Carrol, RBC, stfel, JP, Morgan, Wells,

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<v Speaker 4>Fargos just a few, though they've lowered their price targets

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<v Speaker 4>on the stock. Today the stock down about eighty percent

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<v Speaker 4>from its IPO that was last July.

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<v Speaker 3>Investors don't care, though we see the stock definitely ralling

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<v Speaker 3>in today's session. All right, let's get to it with

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<v Speaker 3>more in the quarter of the outlook. The company joining

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<v Speaker 3>us from San Francisco's Dylan Field. He's co founder, CEO

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<v Speaker 3>and president of FIGMA. Hey, Dylan, so good to.

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<v Speaker 5>Have you here.

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<v Speaker 3>With Tim and myself, we do have to address though,

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<v Speaker 3>I mean, investors have been nervous about you guys. The

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<v Speaker 3>stocks down about eighty percent from the post IPO highs,

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<v Speaker 3>and we've seen the software space in particular investors kind

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<v Speaker 3>of trying to figure out the AI impact on lots

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<v Speaker 3>of different sectors, including yours. So grappling with the defense

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<v Speaker 3>ability of FIGS mode against AI native players and competitors,

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<v Speaker 3>or the potential for general AI efficiencies to kind of

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<v Speaker 3>weigh on seats. So walk us through should investors be

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<v Speaker 3>worried what impact is AI disruption really having on your company?

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<v Speaker 1>Yeah, well, first of all, thank you for having me

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<v Speaker 1>and really appreciate the chance to be on the show

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<v Speaker 1>with you. Yeah, I think it's I can offer always

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<v Speaker 1>a point of view, but I can't tell investors what

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<v Speaker 1>to think or not think. They're going to do that

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<v Speaker 1>on their own. But for us, twenty twenty five we

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<v Speaker 1>look back on as a massive year for Figma and

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<v Speaker 1>our fourth quarter was our best quarter yet. We saw

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<v Speaker 1>growth acceleration. We delivered three hundred and four million in

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<v Speaker 1>revenue last quarter and this is that represented an accelerated

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<v Speaker 1>year over year growth rate for the quarter of forty percent.

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<v Speaker 1>And for us, we look at the business and go okay,

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<v Speaker 1>as AI gets better, Figma gets better, And I think

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<v Speaker 1>everyone should be thinking that way. As AI gets better,

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<v Speaker 1>does your company and your products do they also get better?

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<v Speaker 1>We're also shipping fast than ever. Last year in twenty

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<v Speaker 1>twenty five, we went from four to eight products, and

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<v Speaker 1>we also launched over two hundred features. And that growth

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<v Speaker 1>and that momentum has not slowed down. The velocity continues,

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<v Speaker 1>and actually this week we just launched a integration with

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<v Speaker 1>cloud code where cloud Code can now go to Figma design,

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<v Speaker 1>so you can take the code you're working on and

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<v Speaker 1>then take that state of the application and then move

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<v Speaker 1>it into Figma Design. We can talk more about the

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<v Speaker 1>benefits and why we do that later, but we're really

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<v Speaker 1>excited because right now we are seeing people start in

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<v Speaker 1>so many different places, whether it be a terminal prompt

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<v Speaker 1>or user interface design to like Figma. We want to

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<v Speaker 1>make sure that Figma is the place where all can

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<v Speaker 1>come together, and that's the platform that we're building. And

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<v Speaker 1>if we can do that, I think that we are

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<v Speaker 1>in a place where we can capture a massive opportunity.

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<v Speaker 1>So we're very focused on building that platform to make

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<v Speaker 1>that feature possible.

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<v Speaker 4>Still, I wonder about the message to investors who may

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<v Speaker 4>be concerned about LMS or just AI actually affecting your

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<v Speaker 4>core business or your core features. As the stock of

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<v Speaker 4>the company gets lumped in with sort of like all

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<v Speaker 4>of the SaaS play and this idea of a SaaS

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<v Speaker 4>pocalypt what would you say to investors out there who

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<v Speaker 4>are a little gun shy when it comes to software stocks.

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<v Speaker 1>Right now, I think that the best thing to do

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<v Speaker 1>is to actually understand companies from first principles and again,

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<v Speaker 1>to me, the first and most obvious test is okay,

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<v Speaker 1>if AI and models are getting better, which I think

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<v Speaker 1>is our everyone's base case right now, that we're going

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<v Speaker 1>to continue to see really significant increase in capabilities, then

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<v Speaker 1>does the company get better too? And for Figma, we

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<v Speaker 1>passed that test. We are a year ago, we didn't

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<v Speaker 1>have any notion of A credits in the platform. Now

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<v Speaker 1>we see more than seventy five percent of our paid

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<v Speaker 1>customers who are over ten k in ARR they're consuming

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<v Speaker 1>A credits every week in Q four as of Q

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<v Speaker 1>four and that I think speaks to some of the

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<v Speaker 1>traction that we're seen with our AI offerings. And also

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<v Speaker 1>over half of our large customers they're building with our

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<v Speaker 1>product Figma Make, which is a way to go from

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<v Speaker 1>prompting and Figma design to working application. Over half those

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<v Speaker 1>large customers are building in Figma Make on a weekly basis,

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<v Speaker 1>and so that's and that's up by the way, from

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<v Speaker 1>thirty percent in Q three, so significant increase to fifty percent.

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<v Speaker 1>And I think overall the platform is just very ole positioned.

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<v Speaker 1>If you think about the product development life cycle. Not

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<v Speaker 1>everyone is thinking in code. A lot of people want

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<v Speaker 1>to think visually and if you can go create that

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<v Speaker 1>map of what the software can be, and if you're

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<v Speaker 1>not just urgently driving towards a solution, but rather you

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<v Speaker 1>share our point of view, which is in a world

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<v Speaker 1>of ever increasing competition software, you don't just need to

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<v Speaker 1>make a product. You need to make the best product.

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<v Speaker 1>You need to lean in and actually have design as

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<v Speaker 1>a differentiator. Craft is a differentiator. You need a point

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<v Speaker 1>of view. Then you need to select from this infinite

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<v Speaker 1>option space out there possibilities and curate the ones that

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<v Speaker 1>are actually the best options for you to go build.

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<v Speaker 1>And that's not work that is done in code. Code

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<v Speaker 1>is linear, it's a linear process. You need to go

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<v Speaker 1>and actually consider the full option space to go build

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<v Speaker 1>the best thing. And that's what we're trying to enable

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<v Speaker 1>for our customers.

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<v Speaker 5>So how do you think the world?

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<v Speaker 3>I mean, Dylan, this is great because I think we're

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<v Speaker 3>trying to understand, especially when we see these sectors impacted

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<v Speaker 3>by this AI scare of just trying to understand how

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<v Speaker 3>this is unfolding. And yet kind of would you agree

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<v Speaker 3>that the AI disruption that we're seeing unfold and maybe

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<v Speaker 3>impact certain sectors is kind of happening a little bit

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<v Speaker 3>faster than we expected. At the same time, everybody seems

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<v Speaker 3>to come on and say, we're really early in.

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<v Speaker 5>You know, when it comes to this process.

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<v Speaker 3>So even if you are kind of somewhat upbeat, would

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<v Speaker 3>you can see that we're not quite sure exactly how

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<v Speaker 3>this might shape your company or you know, how this

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<v Speaker 3>all impacts how we work going forward.

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<v Speaker 5>I mean, there's still a lot to be figured out. Right.

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<v Speaker 1>Well, I think again there's framework so you can use

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<v Speaker 1>that are good tools here, So for example, I think

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<v Speaker 1>that you can we we can broadly bucket verifiable versus

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<v Speaker 1>non verifiable, and a perhaps it's a spectrum not a binary,

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<v Speaker 1>but math, for example, as verifiable as it gets. You

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<v Speaker 1>can understand if something that is a math theorem that

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<v Speaker 1>AI generates, you know, is provably correct based on you know,

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<v Speaker 1>formal verification systems. And because of that, we're going to

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<v Speaker 1>see incredible progress in mathematics. I mean, it is just

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<v Speaker 1>amazing what we're going to see in math. Code is

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<v Speaker 1>closer to math in terms of its verifiability. Design totally

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<v Speaker 1>not verifiable. You could have five designers in a room

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<v Speaker 1>debating what is the best design, and you can get

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<v Speaker 1>like ten or twenty or thirty opinions from those five designers.

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<v Speaker 1>It is something that is, you know, very subjective, and

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<v Speaker 1>yet if you get it right and you can lean

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<v Speaker 1>into craft and you can lean to design as a differentiator,

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<v Speaker 1>that is how you're going to win in software. And

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<v Speaker 1>also it's not just that SaaS companies are software businesses

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<v Speaker 1>and that's it. Every company's a software business today, and

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<v Speaker 1>so I think that every company really needs to figure

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<v Speaker 1>this out. And if they can lean into design and

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<v Speaker 1>really treat it with the reverence and deserves, then I

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<v Speaker 1>think they will have a path to winning. But I

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<v Speaker 1>think the ones that don't are going to have a

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<v Speaker 1>hard time.

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<v Speaker 4>Well, part of that path includes spending big when it

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<v Speaker 4>comes to AI and working to improve those features and

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<v Speaker 4>bring those features to your customers. How much are you

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<v Speaker 4>spending on AI tokens? How much are you spending on

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<v Speaker 4>the models?

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<v Speaker 1>Yeah, you know, we're not trying to be a frontier

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<v Speaker 1>lab first of all, just to cp super clear about that.

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<v Speaker 1>You know, there's that's a game that we're not playing,

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<v Speaker 1>you know, in kidos. To those that do, they are

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<v Speaker 1>our partners and we're very lucky to partner with them.

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<v Speaker 1>And also there are customers and it is I think

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<v Speaker 1>very exciting to see how they're using Figma to help

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<v Speaker 1>shape these surfaces. But yeah, you can see the spend

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<v Speaker 1>around inference show up in our gross margin, and I

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<v Speaker 1>think that we did well to hold that flat, and

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<v Speaker 1>definitely we're always looking at ways to be more optimization focused.

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<v Speaker 1>But also you can see it as as a proxy

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<v Speaker 1>through how Make weekly active users, which we disclosed as well,

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<v Speaker 1>grew seventy percent quarter over quarter, and I think that

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<v Speaker 1>the way that the overall activities growing the platform as

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<v Speaker 1>it relates to not just that, but also the way

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<v Speaker 1>that people are using some of our AI image generation

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<v Speaker 1>capabilities and other AI features in Figma. It's really just

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<v Speaker 1>the start. Like we believe that Make in Figma Design

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<v Speaker 1>and Figma Design is our our five ship design tool,

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<v Speaker 1>whereas Make is about going from prompt to working app.

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<v Speaker 1>With Figma, we can try to bring those surfaces close together.

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<v Speaker 1>Because so many of our users that are using Make

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<v Speaker 1>on active basis are also using Figma Design. It is

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<v Speaker 1>the majority case by far, and so if we can

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<v Speaker 1>bring those close together and have them live as one

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<v Speaker 1>experience and help people really think, divergently, explore options spaces,

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<v Speaker 1>but also use their hands get into it. You don't

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<v Speaker 1>want to prompt and say, you know, change it to

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<v Speaker 1>twelve pixels spacing like and then takes two minutes to

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<v Speaker 1>go see if you're right or not. Like, you want

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<v Speaker 1>to go have that directnpulation flow state and actually see

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<v Speaker 1>what it is that you want. And I think there's

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<v Speaker 1>things that are going to do and prompt and things

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<v Speaker 1>that are going to do with direct manipulation with design

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<v Speaker 1>tools like we've done for a while.

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<v Speaker 3>A really interesting conversation, especially Dylan, against what we've been

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<v Speaker 3>seeing playing out in the market as we've tried to

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<v Speaker 3>figure out what AI is going to do to different industries.

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<v Speaker 3>Love it, Thank you so much, Really appreciate it, Dylan Field.

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<v Speaker 3>He is co founder, CEO, and president of Figma. Figma shares.

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<v Speaker 3>By the way, folks, they are still up more than

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<v Speaker 3>eight percent in today's session.

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<v Speaker 4>Hey, let's get to one of our most read stories

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<v Speaker 4>on the Bloomberg. It's another gut check perhaps in the

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<v Speaker 4>world of private credit again, this one involving yes Blue

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<v Speaker 4>Owl Capital. She's stumbling after the decision to restrict withdrawals

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<v Speaker 4>from one of its private credit funds raised fresh concerns

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<v Speaker 4>over the risks bubbling under the surface of the one

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<v Speaker 4>point eight trillion dollar market. We've got Bloomberg News Leverage

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<v Speaker 4>finance reporter Olivia Fischlow joining us from New York City.

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<v Speaker 4>Restricting withdraws from a private credit fund never a good

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<v Speaker 4>sign investors reacting, Hi.

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<v Speaker 6>Guys, Yeah, So basically what we've seen here is that

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<v Speaker 6>this is one of Bluell's funds, a non traded BDC

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<v Speaker 6>that they decided yesterday to ultimately restrict redemptions from. But

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<v Speaker 6>what they did instead was they've sold loans from the

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<v Speaker 6>portfolio in order to start paying investors back and winding

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<v Speaker 6>down this vehicle.

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<v Speaker 3>So help us understand And I think, you know, we've

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<v Speaker 3>only got about a minute or so here, but it's

0:13:36.280 --> 0:13:38.679
<v Speaker 3>just what do investors need to understand this? Because we've

0:13:38.720 --> 0:13:41.240
<v Speaker 3>been following Blue Oul for a while, go back to

0:13:41.320 --> 0:13:44.560
<v Speaker 3>Jamie Diamond's comments when it comes to private credit and

0:13:45.120 --> 0:13:48.240
<v Speaker 3>you know, never just one cockroach. And then Blue Oul

0:13:48.240 --> 0:13:52.440
<v Speaker 3>Capital's CEO co CEO Mark Libscheltz came back and defended it,

0:13:52.600 --> 0:13:53.400
<v Speaker 3>and I'm just.

0:13:54.960 --> 0:13:57.079
<v Speaker 5>Is everything okay? Or do we need to be is

0:13:57.120 --> 0:13:58.719
<v Speaker 5>this is this kind of.

0:14:00.640 --> 0:14:03.640
<v Speaker 3>Cost for concern here? And are what should we be

0:14:03.720 --> 0:14:06.880
<v Speaker 3>watching to see? Because Aria's Management's down five percent, Apollo

0:14:06.960 --> 0:14:09.360
<v Speaker 3>Management's down six and a half percent, Blackstone is down

0:14:09.400 --> 0:14:11.240
<v Speaker 3>six percent. Just got about forty seconds here.

0:14:11.280 --> 0:14:15.120
<v Speaker 6>Olivia definitely, Yeah, it's a fair question, and I think

0:14:15.160 --> 0:14:18.200
<v Speaker 6>what investors need to be thinking about is these are

0:14:18.320 --> 0:14:22.720
<v Speaker 6>retail vehicles, but they house illiquid private credit loans, right,

0:14:22.800 --> 0:14:25.800
<v Speaker 6>And in this situation, bluell was able to sell some

0:14:25.840 --> 0:14:28.640
<v Speaker 6>pieces of these loans in order to make up liquidity

0:14:28.720 --> 0:14:31.920
<v Speaker 6>and start to pay investors back. But as of now

0:14:32.120 --> 0:14:35.160
<v Speaker 6>they've sold around thirty four percent of the portfolio, so

0:14:35.640 --> 0:14:37.520
<v Speaker 6>they still have a ways to go of loans to

0:14:37.600 --> 0:14:40.520
<v Speaker 6>sell to make investors whole. So I think the concern

0:14:40.560 --> 0:14:42.920
<v Speaker 6>that investors are starting to see is, well, when I

0:14:42.920 --> 0:14:46.680
<v Speaker 6>invest in these vehicles that promise the ability to receive

0:14:46.720 --> 0:14:49.400
<v Speaker 6>cash back, will I actually be able to get that

0:14:49.480 --> 0:14:50.080
<v Speaker 6>money back?

0:14:50.160 --> 0:14:52.040
<v Speaker 3>Right? We talk about this especially as there has been

0:14:52.080 --> 0:14:54.920
<v Speaker 3>a push to open this up to more individual investors.

0:14:54.920 --> 0:14:57.280
<v Speaker 3>For one case, it's not as liquid as a lot

0:14:57.280 --> 0:15:01.640
<v Speaker 3>of other investments. Olivia fishloughl News Leverage Finance reporter, really

0:15:01.640 --> 0:15:02.240
<v Speaker 3>appreciate it.

0:15:03.640 --> 0:15:07.480
<v Speaker 2>This is the Bloomberg Business Week Daily podcast. Listen live

0:15:07.600 --> 0:15:10.320
<v Speaker 2>each weekday starting a two pm Eastern up on Apple

0:15:10.360 --> 0:15:13.400
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0:15:13.480 --> 0:15:16.240
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0:15:16.280 --> 0:15:20.720
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0:15:22.520 --> 0:15:23.520
<v Speaker 5>Well share as a Wayfair.

0:15:23.520 --> 0:15:25.480
<v Speaker 3>We're keeping a watch on that one, dropping a lot

0:15:25.520 --> 0:15:28.640
<v Speaker 3>down about sixteen percent at their lows on earnings, a

0:15:28.800 --> 0:15:32.160
<v Speaker 3>four month low intra day as active customers during the

0:15:32.200 --> 0:15:35.400
<v Speaker 3>fourth quarter came in slightly below street expectations. Now the

0:15:35.400 --> 0:15:38.440
<v Speaker 3>Street weighing in on the results, William Blair saying that

0:15:39.000 --> 0:15:41.080
<v Speaker 3>the six point nine percent growth and net revenue likely

0:15:41.120 --> 0:15:44.800
<v Speaker 3>fell short of buyside expectations. But you had some peers

0:15:45.000 --> 0:15:48.480
<v Speaker 3>rh our House and also Williams Sonoma under some pressure

0:15:48.560 --> 0:15:50.960
<v Speaker 3>in the trade, so investors looking at the group overall.

0:15:51.280 --> 0:15:53.160
<v Speaker 3>Let's get a little bit more on the outlet. We

0:15:53.200 --> 0:15:54.160
<v Speaker 3>want to head to Boston.

0:15:54.200 --> 0:15:57.520
<v Speaker 4>We got Kate Deliver back with us CFO of Wayfair. Kate,

0:15:57.600 --> 0:15:59.520
<v Speaker 4>good to have you on the program. Tell us a

0:15:59.520 --> 0:16:03.240
<v Speaker 4>little bit about quarter because interestingly enough, jeffries Uh says,

0:16:03.280 --> 0:16:06.240
<v Speaker 4>this is attributable to colder weather to start the year.

0:16:06.720 --> 0:16:11.400
<v Speaker 4>Anything about the guidance regarding is is it about colder weather?

0:16:12.360 --> 0:16:12.600
<v Speaker 5>Yeah?

0:16:12.600 --> 0:16:15.040
<v Speaker 7>Well, maybe let's step back and sort of speak to

0:16:15.200 --> 0:16:17.200
<v Speaker 7>the quarter we just reported, and then I'm happy to

0:16:17.280 --> 0:16:20.560
<v Speaker 7>shift to guidance. You know, we feel really great about

0:16:20.560 --> 0:16:23.440
<v Speaker 7>the quarter we just reported. I think it highlighted and

0:16:23.480 --> 0:16:26.600
<v Speaker 7>capped off a year of incredible momentum for us. We

0:16:26.680 --> 0:16:28.920
<v Speaker 7>opened up the year flat, we you know, exit of

0:16:28.920 --> 0:16:31.600
<v Speaker 7>the year at seven percent, revenue growth eight percent, you know,

0:16:31.680 --> 0:16:34.760
<v Speaker 7>managing for the exit of Germany, and we flowed through

0:16:34.840 --> 0:16:38.760
<v Speaker 7>to improved EBITA. EBITDA grew year over year about sixty percent, right,

0:16:38.880 --> 0:16:42.840
<v Speaker 7>so we're seeing both ongoing market share gains and improved

0:16:42.840 --> 0:16:46.720
<v Speaker 7>profitability and that story continues with our guide into Q one.

0:16:47.560 --> 0:16:49.520
<v Speaker 7>We feel really good about the guide, the you know,

0:16:49.600 --> 0:16:53.240
<v Speaker 7>mid single digits revenue growth and improved adjusted EBATA throughout

0:16:53.240 --> 0:16:55.360
<v Speaker 7>the quarter. So you know, when we look at it,

0:16:55.440 --> 0:16:57.280
<v Speaker 7>we feel that we produced pretty strong results.

0:16:57.840 --> 0:16:59.680
<v Speaker 3>Yeah, I mean, you look at the quarter, I mean

0:16:59.720 --> 0:17:02.960
<v Speaker 3>it just cps better than what the street was expecting.

0:17:03.480 --> 0:17:07.159
<v Speaker 3>Just to even, as you said, coming in stronger, net

0:17:07.320 --> 0:17:11.720
<v Speaker 3>revenue up about seven percent year over year, gross margin,

0:17:12.400 --> 0:17:15.119
<v Speaker 3>coming in better than the street estimate, there were a

0:17:15.160 --> 0:17:17.840
<v Speaker 3>lot to do. So maybe we talk a little bit

0:17:17.960 --> 0:17:20.680
<v Speaker 3>about you know, I am curious you know, you guys

0:17:20.720 --> 0:17:22.280
<v Speaker 3>have dealt with the call and so on and so forth.

0:17:22.320 --> 0:17:24.360
<v Speaker 3>What are you hearing from the investment community that they're

0:17:24.359 --> 0:17:25.640
<v Speaker 3>not just so comfortable with Kate?

0:17:26.880 --> 0:17:29.480
<v Speaker 7>Yeah, you know, actually, you know, as we talked to investors,

0:17:29.520 --> 0:17:31.800
<v Speaker 7>I think again they're they're pleased with the momentum that

0:17:31.840 --> 0:17:35.640
<v Speaker 7>we see here. You know, obviously we're in a category

0:17:35.680 --> 0:17:38.600
<v Speaker 7>that has been under pressure, right, So the category itself,

0:17:39.200 --> 0:17:42.080
<v Speaker 7>we think was down low single digits in the fourth quarter,

0:17:42.160 --> 0:17:44.160
<v Speaker 7>you know, to your earlier questions sort of around whether

0:17:44.240 --> 0:17:46.639
<v Speaker 7>in the first quarter, we do think the category has

0:17:46.680 --> 0:17:49.240
<v Speaker 7>been impacted in the first quarter of this year, you know,

0:17:49.440 --> 0:17:52.240
<v Speaker 7>likely you know, downlow single digits again, maybe slightly worse

0:17:52.280 --> 0:17:55.560
<v Speaker 7>even than Q four. So there's certainly some complexity in

0:17:55.600 --> 0:17:58.639
<v Speaker 7>the overall category here. You know, what can we focus on?

0:17:58.720 --> 0:18:00.400
<v Speaker 7>We can focus on what we can control, and our

0:18:00.440 --> 0:18:03.240
<v Speaker 7>share game continues to be a real source of strength.

0:18:03.240 --> 0:18:06.240
<v Speaker 7>You see us outstripping a category by several points, right,

0:18:06.560 --> 0:18:09.399
<v Speaker 7>and that's continued, you know, Q three, Q four and

0:18:09.480 --> 0:18:11.000
<v Speaker 7>then again into the guide in Q one.

0:18:11.200 --> 0:18:13.040
<v Speaker 3>And we should point out that investors have been really

0:18:13.080 --> 0:18:15.080
<v Speaker 3>keen on your stock, I mean, nearly doubling over the

0:18:15.119 --> 0:18:15.640
<v Speaker 3>past year.

0:18:15.880 --> 0:18:18.000
<v Speaker 5>Kate, let me just go to what you said. I mean,

0:18:18.200 --> 0:18:18.720
<v Speaker 5>maybe it.

0:18:18.640 --> 0:18:23.200
<v Speaker 3>Is those concerns about some softer active customer trends kind

0:18:23.200 --> 0:18:26.160
<v Speaker 3>of early on in the first quarter. Do you give

0:18:26.240 --> 0:18:28.680
<v Speaker 3>us an idea of what you're seeing in any idea

0:18:28.800 --> 0:18:30.480
<v Speaker 3>or can you tell us if it continues.

0:18:31.119 --> 0:18:33.720
<v Speaker 7>It's a great question. So active customers is one of

0:18:33.720 --> 0:18:37.800
<v Speaker 7>our reported KPIs. It's actually a lagging indicator. Okay, that

0:18:38.080 --> 0:18:41.159
<v Speaker 7>metric is LTM active customers, So anyone who's sort of

0:18:41.160 --> 0:18:44.280
<v Speaker 7>placed an order within the last twelve months and as

0:18:45.000 --> 0:18:48.040
<v Speaker 7>orders grow, and you do see that order volume grew

0:18:48.200 --> 0:18:50.800
<v Speaker 7>in Q three and in the quarter we just reported

0:18:50.880 --> 0:18:54.760
<v Speaker 7>Q four, that sort of precedes active customer growth. The

0:18:54.840 --> 0:18:56.280
<v Speaker 7>other thing I do just want to point out there

0:18:56.320 --> 0:18:58.480
<v Speaker 7>is we did exit in January of last year or

0:18:58.560 --> 0:19:01.040
<v Speaker 7>German Business, So that took a large chunk of customers

0:19:01.240 --> 0:19:03.040
<v Speaker 7>or not a large chunk, but a chunk of customers

0:19:03.080 --> 0:19:05.359
<v Speaker 7>out of that number. And so as you're looking at

0:19:05.359 --> 0:19:07.840
<v Speaker 7>that active customer number, you know obviously that came out,

0:19:07.880 --> 0:19:10.320
<v Speaker 7>so we'll clear that comp you know, we exited that

0:19:10.359 --> 0:19:12.240
<v Speaker 7>in January of this past year.

0:19:12.560 --> 0:19:14.879
<v Speaker 4>You did say the sector has been under pressure, and

0:19:14.920 --> 0:19:17.840
<v Speaker 4>Carol mentioned some of the peers, But what about the

0:19:17.880 --> 0:19:21.760
<v Speaker 4>Wayfair consumer. When they're buying something on the platform right now,

0:19:21.760 --> 0:19:24.959
<v Speaker 4>are they buying it because they need to replace something

0:19:25.080 --> 0:19:27.040
<v Speaker 4>in their home. Are they buying it because they have

0:19:27.280 --> 0:19:30.760
<v Speaker 4>extra money to upgrade something. What's the profile of the

0:19:30.800 --> 0:19:33.200
<v Speaker 4>consumer and in other words, how is the consumer doing.

0:19:33.800 --> 0:19:35.840
<v Speaker 7>It's a great question. We're seeing a few trends. So

0:19:36.160 --> 0:19:39.000
<v Speaker 7>you mentioned some of the sort of luxury peers. Obviously,

0:19:39.040 --> 0:19:41.280
<v Speaker 7>we have high end brands that do compete with those players,

0:19:41.320 --> 0:19:45.480
<v Speaker 7>like a Paragold or specialty retail brand. The Wayfair brand itself,

0:19:45.680 --> 0:19:47.720
<v Speaker 7>you know, plays all the way from opening price point

0:19:47.760 --> 0:19:51.080
<v Speaker 7>to you know, upper end mass, so really spans the

0:19:51.119 --> 0:19:54.520
<v Speaker 7>full range. And we have seen, you know, a divergence

0:19:54.520 --> 0:19:57.160
<v Speaker 7>some of that ke shaped economy I'm sure we've all

0:19:57.160 --> 0:20:00.480
<v Speaker 7>been talking about now for a bit. Certainly are Paragold

0:20:00.480 --> 0:20:04.320
<v Speaker 7>brand or specialty retail brands are growing, you know, really

0:20:04.359 --> 0:20:06.680
<v Speaker 7>north of twenty percent we said in twenty twenty five,

0:20:06.720 --> 0:20:09.439
<v Speaker 7>so you can see that accelerating beyond you know, the

0:20:09.480 --> 0:20:12.159
<v Speaker 7>overall core business. And I think that speaks to the

0:20:12.160 --> 0:20:15.520
<v Speaker 7>strength and that you know, higher net worth consumer. We

0:20:15.640 --> 0:20:17.320
<v Speaker 7>also do see a bit of a divergence in the

0:20:17.359 --> 0:20:20.640
<v Speaker 7>types of things that people are buying. When I talk

0:20:20.680 --> 0:20:23.679
<v Speaker 7>about the category being down low single digits, that's a

0:20:23.720 --> 0:20:27.880
<v Speaker 7>category overall. We actually think furniture or bigger ticket items

0:20:27.920 --> 0:20:30.840
<v Speaker 7>are down more. That tends to actually be where we

0:20:31.000 --> 0:20:33.240
<v Speaker 7>you know, are more focused and have a bigger part

0:20:33.240 --> 0:20:35.840
<v Speaker 7>of the business. But you know, we also of course

0:20:35.880 --> 0:20:39.199
<v Speaker 7>sell decorative accent, seasonal decor. That part of the business

0:20:39.200 --> 0:20:41.920
<v Speaker 7>seems to have done a bit better from a category

0:20:41.960 --> 0:20:46.000
<v Speaker 7>perspective overall, So those would be lower ticket items you know,

0:20:46.040 --> 0:20:48.680
<v Speaker 7>that may feel more comfortable for folks to purchase right now.

0:20:48.840 --> 0:20:50.639
<v Speaker 3>Well, and the other thing I want to ask you

0:20:50.680 --> 0:20:53.680
<v Speaker 3>and listen, Kate, we're obsessed with this the buy now,

0:20:53.760 --> 0:20:56.600
<v Speaker 3>pay later and you can do that on Wayfair too.

0:20:56.680 --> 0:20:58.119
<v Speaker 3>Are you seeing an uptick in that.

0:20:59.560 --> 0:21:02.040
<v Speaker 7>Yeah, we have a number of options you know, for

0:21:02.200 --> 0:21:04.640
<v Speaker 7>various financings and buy now, pay later as we work

0:21:04.680 --> 0:21:07.159
<v Speaker 7>with a wide range of partners. I do think it's

0:21:07.160 --> 0:21:09.720
<v Speaker 7>an important offering for the consumer, so you know, to

0:21:10.040 --> 0:21:12.480
<v Speaker 7>you know, sort of sort of ensure good underwriting for

0:21:12.560 --> 0:21:14.760
<v Speaker 7>folks and provide them with a lot of optionality. I

0:21:14.760 --> 0:21:18.200
<v Speaker 7>would say our penetration there has been lower than other

0:21:18.400 --> 0:21:21.800
<v Speaker 7>more traditional brick and brick and mortar furniture retailers. So

0:21:22.160 --> 0:21:24.439
<v Speaker 7>you know, as we grow, we're really trying to get to,

0:21:24.720 --> 0:21:26.800
<v Speaker 7>you know, sort of a more natural place there for

0:21:27.000 --> 0:21:28.360
<v Speaker 7>the furniture industry overall.

0:21:28.520 --> 0:21:32.080
<v Speaker 4>We're speaking with Kate Goliver, CFO of Wayfair, joining us

0:21:32.160 --> 0:21:32.800
<v Speaker 4>from Boston.

0:21:33.840 --> 0:21:35.320
<v Speaker 3>You know, Kate, one of the other things that we've

0:21:35.320 --> 0:21:37.840
<v Speaker 3>talked with you about is the physical stores, and you

0:21:37.920 --> 0:21:42.400
<v Speaker 3>have noticed some encouraging early performance from the physical stores

0:21:42.480 --> 0:21:43.120
<v Speaker 3>when it comes to.

0:21:43.080 --> 0:21:45.160
<v Speaker 5>Brand engagement and cross channel lift.

0:21:45.520 --> 0:21:47.760
<v Speaker 3>As you think about or as you kind of move

0:21:47.800 --> 0:21:51.200
<v Speaker 3>from proof of concept to a potential expansion, what specific

0:21:51.280 --> 0:21:54.000
<v Speaker 3>performance thresholds are you kind of focusing on and would

0:21:54.080 --> 0:21:57.439
<v Speaker 3>justify accelerating the physical store growth.

0:21:58.119 --> 0:22:00.280
<v Speaker 7>Yeah, it's a great question. So we look at the

0:22:00.359 --> 0:22:04.000
<v Speaker 7>economics of the store itself, so purchases that are directly

0:22:04.040 --> 0:22:07.840
<v Speaker 7>attributable to the store and the economics of you know,

0:22:07.920 --> 0:22:10.120
<v Speaker 7>operating that store. So as you think about the overall

0:22:10.160 --> 0:22:12.399
<v Speaker 7>store four wall P and L. But one of the

0:22:12.480 --> 0:22:14.920
<v Speaker 7>unique things about you know, building stores who already have

0:22:14.960 --> 0:22:17.520
<v Speaker 7>a well established e commerce brand is you do get

0:22:17.520 --> 0:22:20.480
<v Speaker 7>to see a benefit in the area for the brand overall.

0:22:20.760 --> 0:22:22.600
<v Speaker 7>But the other thing that we look at is you

0:22:22.600 --> 0:22:24.760
<v Speaker 7>know what in sort of industry partlance you might call

0:22:24.800 --> 0:22:27.639
<v Speaker 7>the halo effect, but really sales that are attributable to

0:22:27.760 --> 0:22:30.560
<v Speaker 7>folks that maybe came into the store and then you know,

0:22:30.720 --> 0:22:33.000
<v Speaker 7>left and went and bought something, or you know, had

0:22:33.000 --> 0:22:35.080
<v Speaker 7>an idea about the store being in the area because

0:22:35.080 --> 0:22:37.080
<v Speaker 7>they've heard more about it and therefore then shopped in

0:22:37.119 --> 0:22:39.719
<v Speaker 7>our platform. And we've seen that continue to hold in

0:22:39.760 --> 0:22:42.880
<v Speaker 7>really nicely. We gave a stat in our updated investor

0:22:42.880 --> 0:22:46.200
<v Speaker 7>presentation today that the first store, which is in Chicago,

0:22:46.480 --> 0:22:49.639
<v Speaker 7>if you look at the entire state of Illinois versus

0:22:49.720 --> 0:22:52.600
<v Speaker 7>the rest of the country since the store opened, it's

0:22:52.600 --> 0:22:54.960
<v Speaker 7>had a ten percent cag or higher than the rest

0:22:54.960 --> 0:22:57.160
<v Speaker 7>of the country. And that gives you a sense of,

0:22:57.200 --> 0:22:59.000
<v Speaker 7>you know, the momentum that you can get from the store.

0:22:59.040 --> 0:23:01.879
<v Speaker 7>It's obviously very crew metric, yeah, but it's an easy

0:23:01.880 --> 0:23:03.720
<v Speaker 7>way to sort of explain it. So we really look

0:23:03.720 --> 0:23:06.399
<v Speaker 7>at the combination of the store, P and L and

0:23:06.440 --> 0:23:09.200
<v Speaker 7>then the other benefits that come along with having the store.

0:23:09.280 --> 0:23:11.040
<v Speaker 3>Well, that makes me want to follow like what metrics

0:23:11.040 --> 0:23:13.640
<v Speaker 3>would cause you to maybe remain a little bit more cautious,

0:23:13.680 --> 0:23:16.240
<v Speaker 3>So like if you open another store and the metrics aren't,

0:23:16.840 --> 0:23:20.000
<v Speaker 3>so you're not seeing that kind of momentum that you're

0:23:20.000 --> 0:23:22.480
<v Speaker 3>getting in the Chicago store. Would just say, Okay, maybe

0:23:22.520 --> 0:23:24.119
<v Speaker 3>it just depends on the city of the environment, like

0:23:24.119 --> 0:23:26.000
<v Speaker 3>there's a lot of specifics that can go into it.

0:23:26.760 --> 0:23:28.520
<v Speaker 7>Yeah, you know, I think our focus right now is

0:23:28.560 --> 0:23:31.200
<v Speaker 7>on learning more about what makes a great store. Right

0:23:31.359 --> 0:23:33.440
<v Speaker 7>So we have one store open. We're playing to open

0:23:33.480 --> 0:23:35.680
<v Speaker 7>three more in twenty six. We have one opening soon

0:23:35.720 --> 0:23:39.000
<v Speaker 7>in the Atlanta area, another one this summer in Columbus,

0:23:39.000 --> 0:23:41.560
<v Speaker 7>and then in the fall and Denver. These will be

0:23:42.200 --> 0:23:44.840
<v Speaker 7>you know, the Columbus store, for example, seventy thousand square

0:23:44.840 --> 0:23:47.760
<v Speaker 7>feet versus the you know other stores are roughly around

0:23:47.760 --> 0:23:49.879
<v Speaker 7>one hundred and fifty thousand square feets. So we're testing

0:23:49.920 --> 0:23:53.320
<v Speaker 7>out a slightly smaller format. We're testing out different types

0:23:53.359 --> 0:23:56.000
<v Speaker 7>of shopping areas where we put the store, and so

0:23:56.040 --> 0:23:58.440
<v Speaker 7>we intend to learn and then continue to refine the

0:23:58.480 --> 0:24:01.320
<v Speaker 7>store model based on those learning. So let's do you know,

0:24:01.320 --> 0:24:02.840
<v Speaker 7>we are quite excited about it as a.

0:24:02.800 --> 0:24:05.400
<v Speaker 4>Channelay, let's go from sort of like the old school

0:24:05.960 --> 0:24:09.520
<v Speaker 4>store retail model to than what you're doing with AI and.

0:24:09.520 --> 0:24:11.680
<v Speaker 5>Layer stores old school.

0:24:11.760 --> 0:24:15.520
<v Speaker 4>So they are I mean about what you need with channel.

0:24:15.640 --> 0:24:18.480
<v Speaker 7>We like the overall omni channel experience, but but what.

0:24:18.359 --> 0:24:22.320
<v Speaker 4>How do you layer in personalization with AI? And I'm

0:24:22.320 --> 0:24:24.320
<v Speaker 4>curious how you do that in a way that actually

0:24:24.760 --> 0:24:27.480
<v Speaker 4>makes you more competitive in this area.

0:24:27.840 --> 0:24:30.840
<v Speaker 7>Yeah, we're we're really excited about what we can do

0:24:30.920 --> 0:24:34.320
<v Speaker 7>with AI from the customer experience perspective, and we've already

0:24:34.359 --> 0:24:36.119
<v Speaker 7>started some of that and piloted some of that on

0:24:36.160 --> 0:24:38.439
<v Speaker 7>the site and there's certainly more to come there. You know,

0:24:38.560 --> 0:24:40.520
<v Speaker 7>I think this category is a bit unique in that

0:24:40.640 --> 0:24:44.520
<v Speaker 7>respect because it's a category that is a highly emotive

0:24:44.560 --> 0:24:47.960
<v Speaker 7>category right, feels very personal to folks. It's not a

0:24:47.960 --> 0:24:52.159
<v Speaker 7>commodity category where you're doing sort of standard replenishment. You

0:24:52.200 --> 0:24:54.520
<v Speaker 7>want to get a better sense and see the actual

0:24:54.560 --> 0:24:58.120
<v Speaker 7>options out there. The brand is important, you know, our

0:24:58.160 --> 0:25:00.800
<v Speaker 7>brand is important because you want to sure the delivery

0:25:00.840 --> 0:25:03.760
<v Speaker 7>experience is high quality. So we think that the category

0:25:03.760 --> 0:25:06.239
<v Speaker 7>itself lends itself to bringing people to our site and

0:25:06.280 --> 0:25:08.760
<v Speaker 7>engaging them in a unique way. One thing that we

0:25:08.760 --> 0:25:11.919
<v Speaker 7>can do with AI is help get more personalized for

0:25:12.000 --> 0:25:14.560
<v Speaker 7>your style preferences. You know, I'm sure if the three

0:25:14.560 --> 0:25:16.240
<v Speaker 7>of us were to pick an end table, we'd all

0:25:16.240 --> 0:25:18.840
<v Speaker 7>pick different end tables. What we'd love to do is

0:25:18.880 --> 0:25:21.040
<v Speaker 7>make sure that when we land on the site, we're

0:25:21.080 --> 0:25:23.280
<v Speaker 7>serving up to each of us exactly that end table

0:25:23.280 --> 0:25:26.080
<v Speaker 7>that we want. Generative Ai allows us to do that

0:25:26.119 --> 0:25:28.639
<v Speaker 7>in a faster, more nimble way. It also allows you

0:25:28.680 --> 0:25:30.480
<v Speaker 7>to play around with discovery. So if you were to

0:25:30.520 --> 0:25:34.040
<v Speaker 7>go on the app today into the discover tab, you'd

0:25:34.080 --> 0:25:36.639
<v Speaker 7>see a whole catalog of images and you can create

0:25:36.680 --> 0:25:40.720
<v Speaker 7>more yourself if you want that. Are Jenai created that

0:25:40.800 --> 0:25:42.960
<v Speaker 7>then allow you to shop the catalog based on the

0:25:43.000 --> 0:25:45.600
<v Speaker 7>type of room that you're designing or the aesthetic look

0:25:45.640 --> 0:25:47.760
<v Speaker 7>that you're looking for. And I think that kind of

0:25:48.119 --> 0:25:51.760
<v Speaker 7>engagement and interaction is really compelling in this category.

0:25:51.960 --> 0:25:54.399
<v Speaker 3>So I know, Kate, if we had asked Tim, like

0:25:54.440 --> 0:25:57.800
<v Speaker 3>if we were going you, me and him shopping for pillows,

0:25:57.840 --> 0:26:01.280
<v Speaker 3>you know he would say, no more pillows. I don't

0:26:01.280 --> 0:26:02.879
<v Speaker 3>know about your household, but that's what happens in my

0:26:02.920 --> 0:26:03.919
<v Speaker 3>house anyway.

0:26:04.840 --> 0:26:07.639
<v Speaker 7>What originally, people have an insatiable demand for pillows, So

0:26:07.680 --> 0:26:08.679
<v Speaker 7>we will keep selling him.

0:26:09.080 --> 0:26:12.119
<v Speaker 3>Thank God, Thank God. Always appreciate getting time. It is

0:26:12.119 --> 0:26:13.960
<v Speaker 3>a great read on the consumer and finding out what's

0:26:13.960 --> 0:26:17.440
<v Speaker 3>going on. Kate, Well, thank you Kate Gulliver. She's the

0:26:17.520 --> 0:26:19.120
<v Speaker 3>chief financial officer of Wayfair.

0:26:19.600 --> 0:26:23.000
<v Speaker 8>You're listening to the Bloomberg Business Week Daily Podcast.

0:26:23.240 --> 0:26:24.280
<v Speaker 2>Catch us live.

0:26:24.080 --> 0:26:26.440
<v Speaker 5>Weekday afternoons from two to five eas during.

0:26:26.440 --> 0:26:30.000
<v Speaker 1>Listen on Applecarplay and Android Otto with the Bloomberg Business

0:26:30.040 --> 0:26:31.240
<v Speaker 1>app or watch.

0:26:31.080 --> 0:26:34.119
<v Speaker 5>Us live on YouTube.

0:26:34.840 --> 0:26:37.280
<v Speaker 4>Back with Us, Kerry Pelts and Matthew O'Neil, the directors

0:26:37.280 --> 0:26:40.760
<v Speaker 4>and producers of Can't Book Away, Welcome back, Thanks for

0:26:40.800 --> 0:26:43.080
<v Speaker 4>coming back to joining us, Thanks for having us. You know,

0:26:43.119 --> 0:26:45.439
<v Speaker 4>we actually you booked for last week in the trial

0:26:45.560 --> 0:26:48.119
<v Speaker 4>got moved around a little bit because of a sick lawyer,

0:26:48.160 --> 0:26:51.040
<v Speaker 4>so we do appreciate your flexibility. We're going to talk

0:26:51.040 --> 0:26:55.120
<v Speaker 4>about the documentary and talk about that in the context

0:26:55.119 --> 0:26:58.320
<v Speaker 4>of the trial. But first, Perry, for those who who

0:26:58.400 --> 0:27:01.480
<v Speaker 4>have not yet seen the documentary, worries that you tell

0:27:01.520 --> 0:27:03.280
<v Speaker 4>the lawyers that you follow, remind everybody.

0:27:03.359 --> 0:27:06.760
<v Speaker 8>Yeah, we have the privilege of following several families, all

0:27:06.840 --> 0:27:09.520
<v Speaker 8>of whom have lost children in the case, except for

0:27:09.560 --> 0:27:12.640
<v Speaker 8>one family whose child is still alive but has been

0:27:12.720 --> 0:27:16.639
<v Speaker 8>deeply harmed by an overdose. But we follow families who have,

0:27:16.880 --> 0:27:20.480
<v Speaker 8>unfortunately whose children have died as a result of their

0:27:20.600 --> 0:27:24.080
<v Speaker 8>exposure to social media, and we follow them as they

0:27:24.119 --> 0:27:26.560
<v Speaker 8>try to seek justice for their for their.

0:27:26.440 --> 0:27:27.919
<v Speaker 5>Love, you know, their beloved children.

0:27:28.600 --> 0:27:31.399
<v Speaker 3>Yeah, and you know, it's interesting what you guys do

0:27:31.440 --> 0:27:33.200
<v Speaker 3>in this film. And we've been thinking a lot about

0:27:33.240 --> 0:27:35.679
<v Speaker 3>what the world is doing, whether it's Europe or it's Australia,

0:27:35.760 --> 0:27:38.720
<v Speaker 3>that they are looking at social media and starting to

0:27:38.720 --> 0:27:40.200
<v Speaker 3>put in restrictions in place.

0:27:41.080 --> 0:27:42.440
<v Speaker 5>I am curious about.

0:27:42.280 --> 0:27:44.560
<v Speaker 3>As you start to watch what's happening here in the US,

0:27:45.000 --> 0:27:48.360
<v Speaker 3>Mark Zuckerberg. And you know how important that is because

0:27:48.400 --> 0:27:50.720
<v Speaker 3>there's lots of litigation. You guys have the group of

0:27:51.359 --> 0:27:54.399
<v Speaker 3>lawyers that you track, but there's states looking into it,

0:27:54.440 --> 0:27:57.800
<v Speaker 3>there's school systems looking into this. So how important is

0:27:57.840 --> 0:28:02.000
<v Speaker 3>what happens here in this this case that Mark Zuckerberg

0:28:02.080 --> 0:28:03.840
<v Speaker 3>just gave some testimony for.

0:28:04.160 --> 0:28:06.720
<v Speaker 9>So there's state's attorneys general is looking into it in

0:28:06.760 --> 0:28:09.400
<v Speaker 9>this case. And KGM, the anonymous twenty year old who's

0:28:09.440 --> 0:28:11.919
<v Speaker 9>at the center of it, is actually a client of

0:28:12.160 --> 0:28:14.200
<v Speaker 9>the Social Media Victims Law Center, which who are the

0:28:14.280 --> 0:28:16.679
<v Speaker 9>lawyers just heard in that clip and are really at

0:28:16.680 --> 0:28:19.520
<v Speaker 9>the forefront of this. What's important to remember is that

0:28:19.800 --> 0:28:22.360
<v Speaker 9>this is just one case. In this case, it's one

0:28:22.400 --> 0:28:26.120
<v Speaker 9>of nine Bellweather cases that has twenty five hundred other

0:28:26.240 --> 0:28:29.600
<v Speaker 9>cases stacked up behind it, and all of these different

0:28:30.200 --> 0:28:33.920
<v Speaker 9>efforts to bring accountability are really really important. This isn't

0:28:33.920 --> 0:28:35.960
<v Speaker 9>going to be the end of this. It's really only

0:28:36.000 --> 0:28:36.439
<v Speaker 9>the beginning.

0:28:36.560 --> 0:28:40.080
<v Speaker 4>So Perry, if there is accountability here, at least in

0:28:40.160 --> 0:28:43.480
<v Speaker 4>the definition that you guys have, what could be the

0:28:43.520 --> 0:28:46.400
<v Speaker 4>implications for the social media platforms and the way that

0:28:46.480 --> 0:28:47.400
<v Speaker 4>kids have access to them.

0:28:47.440 --> 0:28:49.840
<v Speaker 8>Well, if we look globally about what's happening, there's a

0:28:49.920 --> 0:28:54.480
<v Speaker 8>saying that the US debates, Europe regulates, and Australia bands.

0:28:54.840 --> 0:28:58.160
<v Speaker 8>So we are really behind and what we're really missing

0:28:58.200 --> 0:29:01.760
<v Speaker 8>And unfortunately we've seen so many times that these tech

0:29:01.880 --> 0:29:05.040
<v Speaker 8>CEOs are hauled into Congress right here, lots and lots

0:29:05.080 --> 0:29:07.840
<v Speaker 8>of talk and chat and nothing really gets done.

0:29:07.920 --> 0:29:11.000
<v Speaker 4>Well, it's like social media clips ironically, for the members

0:29:11.360 --> 0:29:12.960
<v Speaker 4>of government to then.

0:29:12.920 --> 0:29:15.600
<v Speaker 5>Posts exactly that's exactly right.

0:29:15.760 --> 0:29:19.360
<v Speaker 8>We need reform here in this country, and hopefully, to

0:29:19.440 --> 0:29:22.040
<v Speaker 8>Matt's point, this is the beginning of what may be

0:29:22.240 --> 0:29:25.200
<v Speaker 8>some steps that take place in this country to hold

0:29:25.240 --> 0:29:26.480
<v Speaker 8>these companies accountable.

0:29:26.960 --> 0:29:28.600
<v Speaker 5>Yeah, it's funny, you know, not funny.

0:29:29.480 --> 0:29:32.479
<v Speaker 3>We have a story in the Bloomberg about parents now

0:29:32.680 --> 0:29:33.760
<v Speaker 3>getting for their kids.

0:29:33.640 --> 0:29:36.120
<v Speaker 5>Dumb, phonest in smart phones.

0:29:36.080 --> 0:29:39.040
<v Speaker 3>To limit access, and even kids being like kind of

0:29:39.080 --> 0:29:41.760
<v Speaker 3>pushing back. There is something going on in terms of

0:29:41.760 --> 0:29:44.720
<v Speaker 3>our culture. Do you feel like, in terms of society

0:29:44.760 --> 0:29:47.880
<v Speaker 3>at large, that there is here in the US? I mean,

0:29:47.920 --> 0:29:49.800
<v Speaker 3>as we watch what feels like the rest of the

0:29:49.800 --> 0:29:52.720
<v Speaker 3>world being way ahead of us on this, do you

0:29:52.720 --> 0:29:54.760
<v Speaker 3>feel like there's something turning here.

0:29:55.400 --> 0:29:58.400
<v Speaker 9>There's a change that's happening in this society, for sure,

0:29:58.520 --> 0:30:00.800
<v Speaker 9>the way children are interacting with social media, the way

0:30:00.840 --> 0:30:04.760
<v Speaker 9>parents are trying to involve themselves in their children's lives.

0:30:05.080 --> 0:30:09.920
<v Speaker 9>But you can't outparent a trillion dollar algorithm. That's just

0:30:09.960 --> 0:30:13.000
<v Speaker 9>the truth, and we are laggards. The UK has the

0:30:13.080 --> 0:30:16.240
<v Speaker 9>Online Safety Act, the European Union has a Digital Services Act.

0:30:16.560 --> 0:30:19.960
<v Speaker 9>Australia has the I think it's called the Online Safety

0:30:20.080 --> 0:30:24.080
<v Speaker 9>Amendment that bans sixteen year olds anyone under the edge

0:30:24.120 --> 0:30:28.680
<v Speaker 9>of sixteen from using social media and critically holds the

0:30:28.720 --> 0:30:31.800
<v Speaker 9>social media companies financially accountable. Those are the legislative issues

0:30:31.800 --> 0:30:34.520
<v Speaker 9>that hold the social media companies financially accountable. That's what

0:30:34.560 --> 0:30:36.960
<v Speaker 9>these lawsuits will do in the end. That's what's going

0:30:37.040 --> 0:30:38.240
<v Speaker 9>to matter to these companies, But is.

0:30:38.920 --> 0:30:41.920
<v Speaker 4>There a way to do this that's a tough task,

0:30:42.040 --> 0:30:44.959
<v Speaker 4>like holding these companies financially accountable, because what does that

0:30:45.000 --> 0:30:46.640
<v Speaker 4>actually look like. I mean, we talked about this in

0:30:46.640 --> 0:30:48.560
<v Speaker 4>the context of Australia and that means a social media

0:30:48.600 --> 0:30:50.960
<v Speaker 4>ban or like technology bands. But it doesn't actually mean,

0:30:51.360 --> 0:30:53.800
<v Speaker 4>you know, these companies coming out and providing some sort

0:30:53.840 --> 0:30:55.240
<v Speaker 4>of payments.

0:30:56.160 --> 0:30:56.320
<v Speaker 6>No.

0:30:56.480 --> 0:30:59.480
<v Speaker 8>And it's really difficult because these social media companies are

0:30:59.560 --> 0:31:03.440
<v Speaker 8>amongst the most wealthy companies in the world right This

0:31:03.520 --> 0:31:04.320
<v Speaker 8>is not minor.

0:31:04.360 --> 0:31:06.880
<v Speaker 4>Mark Zuckerberg wealthy.

0:31:06.040 --> 0:31:09.360
<v Speaker 8>Absolutely, and they have a lot of tendrils into our

0:31:09.440 --> 0:31:13.280
<v Speaker 8>Congress and into government officials. This is a really difficult

0:31:13.280 --> 0:31:15.560
<v Speaker 8>thing to get done. And yet we look at the

0:31:15.600 --> 0:31:17.840
<v Speaker 8>reporting that Olivia's done, you look at the work Jonathan

0:31:17.880 --> 0:31:20.960
<v Speaker 8>Heights done. We must have changed. We were talking about

0:31:20.960 --> 0:31:22.640
<v Speaker 8>a generation here that's lost.

0:31:22.760 --> 0:31:25.920
<v Speaker 3>We just talked about there's this great Columbi Amandemull on

0:31:26.240 --> 0:31:28.680
<v Speaker 3>a Bloomberg Garb Blomberg Business weekteme about kind of corporate

0:31:28.720 --> 0:31:32.480
<v Speaker 3>complicity in this current environment with everything that's going on,

0:31:33.000 --> 0:31:36.600
<v Speaker 3>and maybe CEO is not speaking up. So we watched

0:31:36.640 --> 0:31:39.520
<v Speaker 3>Mark Zuckerberg or we've been following him. What are you

0:31:39.560 --> 0:31:42.960
<v Speaker 3>guys watching in terms of this case and what's crucial

0:31:43.000 --> 0:31:45.400
<v Speaker 3>in terms of the outcome? As you said, there's so

0:31:45.520 --> 0:31:47.680
<v Speaker 3>many cases stacked up behind it.

0:31:47.800 --> 0:31:50.960
<v Speaker 9>Well, for sure, this will set a tone, right. It's

0:31:50.960 --> 0:31:52.800
<v Speaker 9>an important case because it is a first and it's

0:31:52.800 --> 0:31:54.640
<v Speaker 9>getting a lot of attention in the media, which matters

0:31:54.680 --> 0:31:56.800
<v Speaker 9>too because people are talking about it and talking about

0:31:56.800 --> 0:31:59.920
<v Speaker 9>what happened to this now twenty year old but child

0:32:00.520 --> 0:32:02.520
<v Speaker 9>when the allegations about what happened to her and her

0:32:02.560 --> 0:32:06.600
<v Speaker 9>media addiction came out. And looking at the documents that

0:32:06.600 --> 0:32:09.480
<v Speaker 9>are coming out in this case that show the internal

0:32:09.480 --> 0:32:13.280
<v Speaker 9>communications that Facebook, even specifically when it comes to Mark

0:32:13.360 --> 0:32:17.040
<v Speaker 9>Zuckerberg to not be robotic to say change so that

0:32:17.080 --> 0:32:21.840
<v Speaker 9>he seems more sincere, it suggests that they don't actually

0:32:21.920 --> 0:32:23.360
<v Speaker 9>believe what they're saying.

0:32:23.960 --> 0:32:26.440
<v Speaker 4>Hey, Perry, before we go, how is history going to

0:32:26.520 --> 0:32:27.840
<v Speaker 4>judge us as a society?

0:32:28.280 --> 0:32:28.480
<v Speaker 5>Oh?

0:32:28.520 --> 0:32:31.160
<v Speaker 8>I think on this count, I don't think history judges

0:32:31.240 --> 0:32:33.720
<v Speaker 8>us well. I think the one thing though, if we

0:32:33.760 --> 0:32:37.120
<v Speaker 8>look back at tobacco, we look at opioid's. Tobacco took

0:32:37.200 --> 0:32:42.000
<v Speaker 8>almost forty years to get legislation. Opioid's almost thirty, so

0:32:42.160 --> 0:32:45.160
<v Speaker 8>We're at least at a place it's not great, but

0:32:45.280 --> 0:32:48.800
<v Speaker 8>at least we're starting to take this really seriously and

0:32:48.920 --> 0:32:51.840
<v Speaker 8>hopefully as a country we will make some forward momentum.

0:32:52.240 --> 0:32:54.680
<v Speaker 8>We can only hope, because our kids' lives hang in

0:32:54.680 --> 0:32:55.200
<v Speaker 8>the balance.

0:32:55.560 --> 0:32:58.160
<v Speaker 3>Than you guys for coming back, We really appreciate it.

0:32:58.160 --> 0:32:58.520
<v Speaker 5>Thank you.

0:32:58.640 --> 0:33:01.280
<v Speaker 3>Perry Paltz and Matthew Neil, directors and producers of Can't

0:33:01.280 --> 0:33:04.960
<v Speaker 3>Look Away, The Case Against Social Media, the Bloomberg original investigation,

0:33:05.080 --> 0:33:07.640
<v Speaker 3>now available on all of the Bloomberg platforms, so check

0:33:07.680 --> 0:33:07.960
<v Speaker 3>it out.

0:33:08.800 --> 0:33:14.160
<v Speaker 2>This is the Bloomberg Business Week Daily podcast, available on Apple, Spotify,

0:33:14.280 --> 0:33:18.000
<v Speaker 2>and anywhere else you get your podcasts. Listen live weekday

0:33:18.040 --> 0:33:22.040
<v Speaker 2>afternoons from two to five pm Eastern on Bloomberg dot com,

0:33:22.080 --> 0:33:26.000
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0:33:26.240 --> 0:33:29.040
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