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Speaker 1: Good morning, this is Laura. Welcome to the New Corner Office,
Speaker 1: the podcast where we share strategies are thriving in the
Speaker 1: new world of work where location and ours are more
Speaker 1: flexible than in the past. Today's tip is to solicit
Speaker 1: more feedback. Let people know that their opinion counts, offer
Speaker 1: easy ways for them to give that feedback, both positive
Speaker 1: and negative, and you will get more of it that
Speaker 1: in turn will help you be on top of your gain.
Speaker 1: In some organizations, there is a culture of feedback, with
Speaker 1: people feeling comfortable offering feedback to others at any point.
Speaker 1: Some of us are in lines of work where people
Speaker 1: comment on what we've written or published all the time,
Speaker 1: but in much of life this is more rare. That's
Speaker 1: why it can be a great idea to solicit more feedback.
Speaker 1: People have opinions, so it's helpful to provide ways that
Speaker 1: they can share these opinions, And just as important, when
Speaker 1: people can share their feedback through appropriate outlets, you're less
Speaker 1: likely to have people walking around with strong opinions that
Speaker 1: they are suppressing or we're still grumbling about inventing about
Speaker 1: two people who aren't in a position to address their concerns.
Speaker 1: So how do you solicit more feedback? An easy way
Speaker 1: is to ask during meetings, ask people directly for their
Speaker 1: questions or concerns. Now, I don't mean asking does anyone
Speaker 1: have any questions? This doesn't really help. Instead, you need
Speaker 1: to be more targeted. Jane, you were in marketing for
Speaker 1: years before this. What are we doing wrong here? Nick?
Speaker 1: I think you seem a little skeptical. Can you tell
Speaker 1: me why? When people open up with their ideas, thank them,
Speaker 1: even if you feel attacked or the feedback seems a
Speaker 1: bit unfair. Letting people know that their opinion counts means
Speaker 1: they'll be more likely to keep sharing their ideas rather
Speaker 1: than worrying about getting their heads bitten off. You can
Speaker 1: also ask outside of meetings. Call people up after something
Speaker 1: happens and ask how they thought it went. Ask for
Speaker 1: specific feedback. I'm trying to come across as a bit steadier.
Speaker 1: What do you think I could have done better? Or
Speaker 1: I'm worried I'm not getting ideas from everyone. Any strategies
Speaker 1: you suggest I use for getting people to open up.
Speaker 1: You can ask for this feedback from your manager, of course,
Speaker 1: but your peers probably have useful ideas as well. And then,
Speaker 1: of course there is more broad feedback such that you
Speaker 1: might get from customers or clients. You want the digital
Speaker 1: equivalent of a your Opinion Counts box where people can
Speaker 1: put their notes, So put a form on your website
Speaker 1: and put a specific email address to the best way
Speaker 1: to make sure that people know their opinion counts is
Speaker 1: to make sure that their complaints are praise are in
Speaker 1: fact addressed. And you can post some examples of feedback
Speaker 1: and how it was resolved on your site so people
Speaker 1: can see evidence that feedback is addressed. You can invite
Speaker 1: people to be reachable about their feedback. Maybe have a
Speaker 1: blank asking for your name so that we can reach
Speaker 1: out to hear more about your ideas. Now, this is
Speaker 1: not to say that all feedback is useful. We all
Speaker 1: know that plenty of feedback is useless. Or even actively wrong.
Speaker 1: But one of the best skills you can learn professionally
Speaker 1: is to sort through feedback to see what is useful
Speaker 1: and what is not. And the upside of getting lots
Speaker 1: of feedback is that you will see that it is
Speaker 1: not all the same. Instead, it's about seeing trends. If
Speaker 1: the vast majority of your customers love an ideal, well great,
Speaker 1: But if a quarter hate it and a quarter love it, well,
Speaker 1: you can figure out how much that matters to you.
Speaker 1: But you know that that doesn't mean it's inherently good
Speaker 1: or not. So figure out ways to get lots of feedback,
Speaker 1: generally by asking for it specifically whenever you can. Then
Speaker 1: you can use this feedback to figure out what works
Speaker 1: and what doesn't and what really allows you to shine.
Speaker 1: In the meantime, This is Laura, Thanks for listening, and
Speaker 1: here's the succeeding in the New Corner Office. The New
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