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Speaker 2: All right, guys, welcome back e y l ATL edition.
Speaker 2: This is gonna be a big episode. Very very excited
Speaker 2: to have this conversation. So, you know, yeah, the first
Speaker 2: time we ever talked about something like this. We cover
Speaker 2: business every single episode, and all forms of business, every
Speaker 2: area of business. And the one thing that we really
Speaker 2: haven't covered in detail is employment from an employer standpoint,
Speaker 2: and especially outsourcing. So like outsourcing is huge in corporate
Speaker 2: American Fortune five hundred companies where you see like a
Speaker 2: company like Apple and all of these companies where like
Speaker 2: large chunks of their workforce are in China and Indie, Indonesia,
Speaker 2: things of that nature. Whether it's from the production standpoint,
Speaker 2: whether it's from customer service standpoint, all kinds of stuff.
Speaker 2: But you know, one of the things that you see
Speaker 2: with small businesses is you never see that which is
Speaker 2: I guess can be looked at as a gift and
Speaker 2: a curse because it's hard to scale, but you're also
Speaker 2: keeping employment in America, but you're paying way more. It's
Speaker 2: a lot more that goes into it. So even us
Speaker 2: we use you know, our production for our merchans in Pakistan,
Speaker 2: we've outsourced that overseas. We've had issues with overseas production before.
Speaker 2: So this is an interesting conversation because the Marco Thomas
Speaker 2: is an entrepreneur. He's a real renaissance man. So he
Speaker 2: has over fifty four vehicle a fleet of trucks from
Speaker 2: semiconductors to sprinter events to box trucks, semi trucks not
Speaker 2: semi conductive semi trucks.
Speaker 4: He has one hundred employees locally over.
Speaker 2: One hundred, and then he has over eighty five employees international,
Speaker 2: and what he's spending most of his time on these
Speaker 2: days is actually he has an outsourced company called Metromax Solutions,
Speaker 2: where he actually helps people outsource their business. So we're
Speaker 2: going to have a conversation about how to expand the business,
Speaker 2: the outsourcing, dealing with workers overseas, and how to actually,
Speaker 2: you know, grow grow a business from a local mom
Speaker 2: and pop operation into a global entity with enterprise millions
Speaker 2: of dollars of revenue over one hundred employees. So first
Speaker 2: and foremost, thank you for joining us. Appreciate it. Thank
Speaker 2: you for having me brother for sure, for sure for sure.
Speaker 2: And you're also from Alabama.
Speaker 5: Alabama. Yeah yeah, road time. Wait, what side are you
Speaker 5: on on that? I'm what eagles man?
Speaker 6: Of course when road Tide is playing against anybody else's
Speaker 6: man room for them.
Speaker 5: Okay, okay, always the home.
Speaker 2: State, new in territory, shout out to ality from Montgomery, Alabama.
Speaker 6: Uh yeah, Montgomery born and raised. Coming is that the
Speaker 6: home of Martin Luther king Man. That's the birthplace of
Speaker 6: the civil rights movement. So that's where he kind of,
Speaker 6: you know, kicked off the march and you know, all
Speaker 6: the initiatives that kind of pushed that that whole era.
Speaker 2: Okay, yeah, I know you have short terms out there,
Speaker 2: white in Alabama for sure. So all right, let's get
Speaker 2: into it. How did you come to this point of
Speaker 2: actually doing what you're doing now? Because I know you
Speaker 2: didn't always do this. You wasn't always an entrepreneur. So
Speaker 2: how is the journey from working corporate America to becoming
Speaker 2: an entrepreneur?
Speaker 6: Man, It's it's been a crazy ride, you know. For me,
Speaker 6: it kind of started, you know, out of high school
Speaker 6: in terms of being exposed to different diversities.
Speaker 5: You know, growing up in Alabama.
Speaker 6: Man, Uh, the majority of people you interact with, at
Speaker 6: least my time, was either black or white. So out
Speaker 6: of high school I joined the military, and at that
Speaker 6: point I was exposed to a whole diverse array of
Speaker 6: people who came from you know, all kinds of different
Speaker 6: backgrounds and walk of life. And in my first six
Speaker 6: months in the military, I traveled overseas Army, US Navy, Oh, Navy, okay, Navy, bro.
Speaker 6: And within the Navy, my first six months we traveled
Speaker 6: to about ten countries. So seventeen years old never been
Speaker 6: outside of Montgomery, Alabama. You start, you just you know,
Speaker 6: get exploded into all these different cultures, from Spain to
Speaker 6: Molta to Dubai when they was first rising it up
Speaker 6: to Barcelona to Bahrain. And then that just kind of
Speaker 6: opened my mind to just, you know, global business in
Speaker 6: general because I saw that, man, you know, business can
Speaker 6: be done everywhere with the right tactic, skills and infrastructure.
Speaker 7: So when you're in college, well, in the Navy, what
Speaker 7: are you studying there? Because obviously there's some financial background there.
Speaker 5: What are you studying? Yeah, So I was actually operation
Speaker 5: specialist in the Navy.
Speaker 6: Man, I specialized in making sure that the the ship
Speaker 6: made it from point A to point B safely.
Speaker 5: Logistics logistics bro. And we'll get to that a little later.
Speaker 5: I'm funny how one thing turns into the next.
Speaker 6: So, you know, after doing my first deployment in the
Speaker 6: Navy around eighteen, I actually was stationed in Jacksonville, Florida,
Speaker 6: and I had the opportunity in college in the evening,
Speaker 6: so I went to UNF I studied finance and strategy.
Speaker 6: So simultaneously doing that end of my enlistment in the Navy,
Speaker 6: and when I was actually completing my degree, I decided
Speaker 6: to relocate to Atlanta. So got my corporate finance degree,
Speaker 6: relocated to Atlanta two thousand and nine, got a corporate
Speaker 6: job with Home Depot, working in finance and pretty much
Speaker 6: climbing corporate ladder from Home Depot to NTR and lastly
Speaker 6: caused communication.
Speaker 4: What was your job? What was your last job that
Speaker 4: you had title?
Speaker 6: My last title was I was the senior manager of
Speaker 6: Finance Operations. Through my role in finance, I was responsible
Speaker 6: for you know, budgeting of course, but literally looking inside
Speaker 6: the business and finding out ways to make it more efficient,
Speaker 6: make it more profitable, deciding if we need to make
Speaker 6: management changes, deciding if we need to bring in external
Speaker 6: parties in order to make the company grow. And so
Speaker 6: that pretty much, you know, ran its course for about
Speaker 6: nine years.
Speaker 4: And when did you leave?
Speaker 6: I left in I left in March two thousand and fifteen.
Speaker 5: Okay, okay, that's valuable lesson though.
Speaker 7: Now I'm listening to us like, yo, these are huge companies,
Speaker 7: especially Home Depot, and even them at that level that
Speaker 7: they're out, they're like, yo, how can we grow more?
Speaker 5: How can we expand more? So they're bringing you in.
Speaker 6: Yeah, it's all about being competitive, bro, Like a business
Speaker 6: unit was unperforming. My team were actually going there and
Speaker 6: we'll look at everything from the SOPs to the systems
Speaker 6: they use, and of course their books, and then we'll
Speaker 6: actually sit with their management team and see where their
Speaker 6: vision is. Whatever gaps we identify, we make a recommendation
Speaker 6: to the president of that business unit so on how
Speaker 6: to you know, make certain changes to take it to
Speaker 6: the next level.
Speaker 4: So, okay, so what what came first? Outsourcing or trucking?
Speaker 5: Uh? Definitely trucking. Uh.
Speaker 6: So in corporate America, I got exposed to outsourcing. So
Speaker 6: if I go into a business unit and I felt
Speaker 6: like a certain part of that unit could be done
Speaker 6: more effectively and efficiently outside of the company, we engage
Speaker 6: outsourced vendors to come into business and actually execute it
Speaker 6: so we can really focus on our core business. You know,
Speaker 6: the strategy of a lot of big corporate companies is,
Speaker 6: you know, focus on what you do best and then
Speaker 6: outsource the rest.
Speaker 4: Right.
Speaker 6: If I'm good at sales, that's all I want to
Speaker 6: focus on the sales. I don't want to spend a
Speaker 6: lot of time, you know, recruiting people. You know, I'm
Speaker 6: anna outsource the HR portion of my company so I
Speaker 6: can focus one to pen.
Speaker 2: Up, So you had you had to tell you learned
Speaker 2: about outsourcing from corporate world and from the military. You
Speaker 2: was traveling overseas, so you saw how business was being run.
Speaker 2: A lot of times, people in America only think America
Speaker 2: is the only place that could do business and it's
Speaker 2: like nah, that they're doing business on a on a
Speaker 2: level just like we are overseas. So, Okay, what are
Speaker 2: the benefits of outsourcing? Obviously you can pay people less money,
Speaker 2: right sure, But what other what are some other benefits
Speaker 2: for small business owners to outsource?
Speaker 5: Some huge benefits is technology? Right.
Speaker 6: I think a lot of people and companies want to
Speaker 6: invest in tech, but they can't number one, identify the
Speaker 6: talent or afford the talent locally, and they don't know
Speaker 6: the strategy. So me personally, I decided to outsource the
Speaker 6: India because that's a that's a tech hub.
Speaker 5: And even though you know, as.
Speaker 6: An entrepreneur, I'm primarily in the transportation space, the way
Speaker 6: we built our company and kind of where we're going,
Speaker 6: where we're planning to go forward is kind of in
Speaker 6: the tech space.
Speaker 2: So what was the first thing that you outsource? Like,
Speaker 2: what was the first job here? Man, So we started outsourcing.
Speaker 2: You know, just to step back a little bit, I
Speaker 2: got it. You know, I left Corporate America twenty and fifteen,
Speaker 2: and you know, invested in my first semi in between
Speaker 2: twenty and fifteen and twenty eighteen. I scaled that to
Speaker 2: about twenty trucks. If you know anything about transportation, specifically
Speaker 2: on the over the road truck and space, the margins
Speaker 2: are slammed. They in double digits, low double digits, So
Speaker 2: you know, you try to find ways to cut costs.
Speaker 5: What I did was, you know, use my corporate.
Speaker 6: Experience, used the exposure I had the outsourcing, and made
Speaker 6: a decision that I wanted to take certain back end
Speaker 6: functions like processing payments to my driver, processing applications related
Speaker 6: to my drivers, you know, maintaining the maintenance records related
Speaker 6: to my truck.
Speaker 5: I wanted to do that outside the business, right because.
Speaker 6: I wanted my internal team to really focus on operational execution.
Speaker 5: Did that happen over time? Like did you start with
Speaker 5: that in mind?
Speaker 7: Like this is I'm on an outsource from the beginning
Speaker 7: because I know these are the things that we're gonna
Speaker 7: have to face.
Speaker 5: Or is that something I learned?
Speaker 6: It's like literally, when I grew the business and I
Speaker 6: recognized that even though my number of units were growing,
Speaker 6: my profitability was not growing as fast. That then I decided, Okay,
Speaker 6: I need to refocus and you know, take some P
Speaker 6: and L lines and reevaluate them.
Speaker 2: So how did you go about getting the first person
Speaker 2: that you outsourced?
Speaker 6: Yeah, so the first thing I did is I reached
Speaker 6: out to relationships I had in corporate America and identified
Speaker 6: a former colleague that was from India. Right, pretty much
Speaker 6: had the skill set I didn't have. Right, he was
Speaker 6: from India, he had experience in I and he had
Speaker 6: experienced outsourcing. So I convinced him that, you know, there
Speaker 6: may be a big void in the transportation space in
Speaker 6: terms of servicing small companies such as myself, and uh,
Speaker 6: you know, he got sold on the idea. We we
Speaker 6: taught to Frank lucas approach man. You know, we traveled
Speaker 6: to India, part Bangalore.
Speaker 2: We keep hearing these stories about India. You know, we got,
Speaker 2: we got. I think you're the second person that traveled
Speaker 2: to India.
Speaker 4: We got. We got screwed real bad in India. We
Speaker 4: had an app.
Speaker 2: We had a DJ app years ago and when he
Speaker 2: was looking to develop an app, and anybody ever has
Speaker 2: done that. You know, it's costs a lot of money
Speaker 2: to get an app developed. So we can do it for
Speaker 2: like sixty seventy percent cheaper. We found in India, and
Speaker 2: they're real good with tech and they speak English when
Speaker 2: they want to.
Speaker 5: So so you had association.
Speaker 7: You know what we did. We watched American Gangster, but
Speaker 7: we left the part out about actually travel.
Speaker 4: We didn't go that we should we should.
Speaker 2: Long story short, we spent like over thirty thousand dollars
Speaker 2: and we got burnt and the product was trashed and
Speaker 2: we had to hire another Indian to go speak to
Speaker 2: them and that was a waste of money and the
Speaker 2: whole thing just fizzled out. So when you went to India,
Speaker 2: how is your experience on the ground of India?
Speaker 6: Yeah, so, I mean on the around is still a
Speaker 6: third world country, so that the infrastructure business wise, it established, right.
Speaker 6: So you know, there's American companies that's been operating in
Speaker 6: India or from India since the nineteen eighties. While it's Apple,
Speaker 6: your Amazon, you know, pretty much all the fortune five
Speaker 6: hundred companies. So for me coming in from a small
Speaker 6: business standpoint, it was like, Okay, how can I get
Speaker 6: a space just like I would do here? How can
Speaker 6: I hire uh? And how can I you know, pretty
Speaker 6: much ensure that those resources uh you know, deliver on
Speaker 6: the services I wanted to. So we literally, man spend
Speaker 6: a couple of months, you know, finding the right place.
Speaker 4: He was out there for months.
Speaker 6: Yeah, oh yeah, this wasn't like a walking apart bro
Speaker 6: like you know.
Speaker 5: Because you had you had your plug to connect with you.
Speaker 2: Of course I had, you know, from India. Yeah, you
Speaker 2: always got to take a local. So you went out
Speaker 2: there for one employee, or you went out there for
Speaker 2: a fleet of employees.
Speaker 5: I went out there to establish a foundation.
Speaker 6: So I wanted at least you know, two to five,
Speaker 6: but you know, we ended up hire and five but
Speaker 6: only two really kind of you know, stay with us
Speaker 6: long term and kind of fitted our mold. But those
Speaker 6: two people right laid the foundation for what we started
Speaker 6: to create long term.
Speaker 5: So you while you're in India for months, who's running
Speaker 5: the business here?
Speaker 6: I'm partner core okay, you know, uh, he was a
Speaker 6: he was a big part of you know, pushing it
Speaker 6: as an operation manager for.
Speaker 5: The business like hurry up, man, so and eventually he
Speaker 5: ended up coming over too, so we end up you know,
Speaker 5: swapping it out.
Speaker 2: Okay, So when you get to India, was it one
Speaker 2: of those things where you went for one employee but
Speaker 2: then you realize that you can turn this into a business,
Speaker 2: and then you realize you need to stay a little
Speaker 2: bit longer just to kind of fully understand the culture.
Speaker 5: Yeah, it went.
Speaker 6: It went from you know, number one, loving the culture,
Speaker 6: to learning the skill sets that they do have and
Speaker 6: how I can plug them into my business, to seeing
Speaker 6: it actually work within my business, to say, Okay, you know,
Speaker 6: I can actually offer this service to other transportation companies
Speaker 6: and I can offer it at a at a reasonable cost. Right,
Speaker 6: And so that's started metro Max Dispatch, and then we
Speaker 6: pretty much launched that business as a service and late
Speaker 6: twenty eighteen, early twenty eighteen, and within a year we exploded.
Speaker 6: Man had over you know, one hundred customers in a
Speaker 6: year and currently we sent at about two hundred customers
Speaker 6: that we support.
Speaker 5: So back end Transportation, you went.
Speaker 7: There to solve the problem of one business and actually
Speaker 7: created another one while you were there.
Speaker 5: Yep, solved the problem of my business.
Speaker 6: Right, I went there selfishless, selfishlessness you know, so you know,
Speaker 6: to get there and then recognize, okay, I can take
Speaker 6: this same solution that spread across other transportation companies.
Speaker 5: It just fell on my left.
Speaker 4: So how much did you pay the first person or
Speaker 4: the first couple people?
Speaker 6: You know, it's about one fourth of what it costs
Speaker 6: of resource here. So it was about five hundred a month,
Speaker 6: five hundred a month for first full time resource.
Speaker 4: And they worked like nine to five, nine to five,
Speaker 4: forty hours a week.
Speaker 2: Forty hours a week, five hundred dollars no benefits, including
Speaker 2: benefits including benefits man to the five hundred health insurance online, yes, sir, okay, okay.
Speaker 2: So that's interesting. The first thing, how are they on hours?
Speaker 2: Because they're like five hours ahead of America.
Speaker 5: Right, yeah, they're ten and a half hours.
Speaker 4: And a half hour. How does that work?
Speaker 6: Well, you know, most of the people we hired they
Speaker 6: worked for former US companies, right, so they already had,
Speaker 6: you know, the US dialect. They already had exposure working
Speaker 6: night shift basically to support day shifts in the US,
Speaker 6: so that that culture is already set in India.
Speaker 4: So they work in night shifts just on the ground.
Speaker 5: So what is the training looking like?
Speaker 7: Are you are you holding trainings, like like, where is
Speaker 7: this happening that you're teaching them the skills that they need?
Speaker 6: Well, when I first got there, happened. Uh, you know
Speaker 6: in person, it's no different than training anybody.
Speaker 5: That you hire here. Right, You have you know your SOPs. Uh,
Speaker 5: you have.
Speaker 6: Certain deadlines, what's SOP standard operating procedures? You know, have
Speaker 6: a job description, you post that. Once you get somebody
Speaker 6: on board, you take them through your own boarding, your training,
Speaker 6: and you know, for skill set wise, they may have
Speaker 6: a skill set that's already advanced or experience in that industry,
Speaker 6: like you got I'm not the first person that outsourced
Speaker 6: transportation to India, right, So it's uh, components and employees
Speaker 6: that are already working in transportation. My job was really
Speaker 6: to you know, hire them and then instead of you know,
Speaker 6: knowing a lot about overall transportation, specifically my business and
Speaker 6: how to support my business.
Speaker 2: So okay, so you get you get up and running,
Speaker 2: you're in India, You get a couple of employees, and
Speaker 2: how did that did that like automatically accelerate your business?
Speaker 5: Yeah? One hundred percent.
Speaker 6: So number one, it costs my front end team to
Speaker 6: not really focus on a lot of adin portions of
Speaker 6: the business. You know, Uh, the biggest thing in transportation
Speaker 6: is really retention the drivers, you know, uh, dealing with maintenance, uh,
Speaker 6: negotiating ideals for free. So my team they didn't have
Speaker 6: to worry about the paperwork side, right, They didn't have
Speaker 6: to worry about payroll, they didn't have to worry about
Speaker 6: maintenance records. They truly focus on our core companicies which
Speaker 6: allowed our business to grow, which allowed me to free
Speaker 6: on my time and then create other businesses in transportation.
Speaker 2: So okay, so at what point did you scale and
Speaker 2: get more employees Like the first two you said, a
Speaker 2: couple of months when you start to hire more people.
Speaker 6: So year two, two thousand and eight, we had I
Speaker 6: mean sorry, year one two thousand and eight, we had
Speaker 6: two people. Twenty nineteen we scaled to about twenty and
Speaker 6: then twenty twenty we started the year with about forty
Speaker 6: and now we're sitting at about eighty. So you know,
Speaker 6: the business grew as number one my business group. But
Speaker 6: also we started to offer these same services and skill
Speaker 6: sets and access.
Speaker 4: To other people, to other people. So you got eighty
Speaker 4: people in India right now, right now, who'd.
Speaker 5: Acquired the additional ones.
Speaker 7: Like, I know you were there for the first couple
Speaker 7: of first two to five, but how do you get
Speaker 7: to forty?
Speaker 5: How do you get to eighty? Is there like a
Speaker 5: hiring manage over there? Yeah?
Speaker 6: Yeah, I mean, you know, once you get to a
Speaker 6: certain size, you put in a manager infrastructure. It's like
Speaker 6: you would do here, and you know, we got an
Speaker 6: HR department and you know they were responsible for, you know,
Speaker 6: pretty much scaling that side of the business.
Speaker 4: Okay, So who what do those eighty employees do?
Speaker 5: Yeah?
Speaker 6: So about forty of them work, well, about forty of
Speaker 6: them primarily working transportation, right, supporting my company as well
Speaker 6: as other transportation related business. The other forty they're doing
Speaker 6: a combination of bookkeeping, our sales marketing, and account management
Speaker 6: for other clients that we have in the space.
Speaker 2: So, is a primary reason outsource business just because you
Speaker 2: can pay people less?
Speaker 4: Is that like in a nut you'll own?
Speaker 6: No, The primary reason the outsource is really for scalability.
Speaker 5: Number one.
Speaker 6: If you're freeing up your time, right, you allow your
Speaker 6: your coinmployees and you as an owner to focus on
Speaker 6: you know, adding more businesses. You know, in the last
Speaker 6: four years, I started six companies. That's why I have
Speaker 6: one hundred employees here in Atlanta, and I never would
Speaker 6: have been able to do that without outsourcing because it
Speaker 6: allowed me to scale. They allowed me to hire a
Speaker 6: talented group of people and then point them in the
Speaker 6: direction of my vision and why they execute on the
Speaker 6: back end processes of the business. My front end team
Speaker 6: can really focus on being on the ground and executing
Speaker 6: on the things that need to happen on the ground.
Speaker 7: So you got a there, you built one hundred and
Speaker 7: five here, I'm wondering the difference in the overhead course
Speaker 7: is try to have an operation like that.
Speaker 5: Obviously they're compared to here. Sure, what was that like?
Speaker 4: So?
Speaker 6: I mean the cost is about one fourth of the
Speaker 6: costs of an employee here's one fourth there. And so
Speaker 6: what you do is you take those savings and you
Speaker 6: reinvest it in your current employees, right, you reinvest that
Speaker 6: into new venture adventures, you reinvest that into technology.
Speaker 5: And that's what that's how you scale fast. Right. When
Speaker 5: you look at when you talk to a.
Speaker 6: Lot of small small business owners, the biggest thing they
Speaker 6: come in own is access to capital and not having
Speaker 6: the capital to pay themselves, not having the capital to
Speaker 6: promote people. And so as an owner, you always got
Speaker 6: to look at ways to be colt sufficient in ways
Speaker 6: you can have an environment within your company where you
Speaker 6: can't offer benefits for instance, where you can't offer like
Speaker 6: scalability and career progression.
Speaker 4: So okay, so let me ask you this.
Speaker 2: For people that just want to get their first employee,
Speaker 2: and they might not have enough money to hire an
Speaker 2: American employee, because there's a lot of money if you're
Speaker 2: paying somebody, you know, especially if they work full time.
Speaker 2: The virtual assistant route is very popular these days for.
Speaker 4: People that might not be familiar.
Speaker 2: What is a virtual assistant and what are some steps
Speaker 2: for people if they are looking to hire a virtual assistant.
Speaker 6: Sure, so, a virtual assistant is someone who comes in
Speaker 6: your business and they under general tasks. Right, You can
Speaker 6: get a virtual assistant to build you a website. You
Speaker 6: can get a virtual assistant to you know, do your payroll,
Speaker 6: you know what, whatever kind of primary perimeters you actually
Speaker 6: set that person to ask the service.
Speaker 2: So what what you see a lot of people do
Speaker 2: is they go to freelance dot com, a fiver fiver
Speaker 2: that's a big one.
Speaker 6: They go to upward right and and you know, as
Speaker 6: an entrepreneur, then you're responsible for evaluating that person just
Speaker 6: like you did for the app, right, and trying to
Speaker 6: make a determination on can they really do the job
Speaker 6: based on your evaluation, you know, you put a payout
Speaker 6: and then you kind of hope that they deliver on
Speaker 6: what you kind of research.
Speaker 4: Uh.
Speaker 5: And that's one way of running a business. You know.
Speaker 6: What my company is kind of you know, putting out
Speaker 6: there as an offer to you know, small business owners,
Speaker 6: is that we'll brain staff that's uh, that's that's qualified,
Speaker 6: that's reference check, that can deliver, that's done the job
Speaker 6: that you're looking to do at.
Speaker 5: A low cost, and help scale your business. That's what
Speaker 5: we do. So bp O that's what this is, right.
Speaker 5: This is outsourcing. And so there's two types of outsourcing. Right.
Speaker 7: There's the back office outsourcing and then there's the I
Speaker 7: O outsourcing. Right, that's correct. Can you break down the
Speaker 7: two and the differences and what they are.
Speaker 4: Right.
Speaker 6: So, every industry, whether it's I, whether it's transportation, whether
Speaker 6: it's uh real estate, has a component of their business
Speaker 6: that they're outsourcing. What a lot of companies do, similar
Speaker 6: to my company, is that they'll say, hey, if you're
Speaker 6: in the real estate pay space, I can give you
Speaker 6: an m p O, which is a mortgage process outsourcing service.
Speaker 6: You know, I can handle all your paperwork related to closing,
Speaker 6: and I can handle all your paperwork related to credit checks,
Speaker 6: et cetera.
Speaker 5: From India.
Speaker 6: So they do the same thing with I T right,
Speaker 6: I can handle everything in terms of app development. I
Speaker 6: candle everything in terms of UH system communications and.
Speaker 5: Things of that nature.
Speaker 6: So it's just it's just outsourcing broke into different industry east, right,
Speaker 6: So if I do retail, if I do real estate,
Speaker 6: it's a different asset exactly.
Speaker 4: Got exactly, So when you do the outsourcing and now
Speaker 4: you have eighty employees, who was the first like when
Speaker 4: you left, did you like make sure you left somebody
Speaker 4: in India that was like from America or you just
Speaker 4: hired something like who was the main big dog that
Speaker 4: like stayed in India and grew the operation for you
Speaker 4: over there.
Speaker 6: Yeah, so, uh, Corey was actually a big part of that.
Speaker 6: He was my operation manager and my trucking company, so
Speaker 6: and the one who helped founded the trucking company with
Speaker 6: me in the beginning.
Speaker 5: So we pretty much switched right.
Speaker 6: He came to India to continue to continue the education
Speaker 6: part of it. And then I hired my brother to
Speaker 6: manage my fleet here like locally and uh after a
Speaker 6: couple of months there, we hired a resource, a couple
Speaker 6: of resources in India to manage certain functions of the business.
Speaker 6: Right and and in India, you can place what's called
Speaker 6: bonds on employment. And what a bond does is pretty
Speaker 6: much that resources agreeing to work for you for a
Speaker 6: certain amount of time.
Speaker 2: A bond B O, N D, B O and D like,
Speaker 2: so they have to work for you.
Speaker 6: No, it's like a legal contract, okay, right. You know
Speaker 6: I'm investing this time, energy and the training you to
Speaker 6: possibly relocating you, you know, no different than what we're
Speaker 6: doing in corporate America.
Speaker 5: Right.
Speaker 6: If I relocate you from Atlanta to New York, and
Speaker 6: you know, you decide to leave my company in New York,
Speaker 6: then you got to pay me my relocation.
Speaker 7: Costs, okay, right, right, So like I'm giving you all
Speaker 7: all of this, you have to come work for me.
Speaker 5: You can't take these skills and go somewhere else.
Speaker 6: Exactly how long it depends, right, A blond can be
Speaker 6: six months, it can be multiple years.
Speaker 5: It depends on the investment. You make into that resource.
Speaker 7: Okay, So depending on how much you game you give
Speaker 7: them will determine how long the bond is.
Speaker 1: Ye.
Speaker 2: So being in India, I think it's important to have
Speaker 2: this conversation as far as like the international perspective because
Speaker 2: a lot of times people in general, especially business owners,
Speaker 2: they think small and that's why one of the reasons
Speaker 2: why small businesses stay small is because they don't think
Speaker 2: outside of it, you know, five mile radius that they
Speaker 2: actually are located to where they come from. So like,
Speaker 2: going over there, how was the reception as far as
Speaker 2: you coming from America, you being a black man from
Speaker 2: America going overseas to India, how how was the vibe
Speaker 2: out there as far as like how were you treated
Speaker 2: as you know, you're doing business as an entrepreneur, hiring people,
Speaker 2: building an establishment, Like how is that culture?
Speaker 5: I mean? Very US friendly?
Speaker 6: You know, as I mentioned about sixty eight percent of
Speaker 6: large corporations.
Speaker 5: In the US outsourced to India.
Speaker 6: They've been doing it for forty years, so they're used
Speaker 6: to Americans, you know, coming from the country, right, So
Speaker 6: did I stand out at certain times?
Speaker 5: Definitely? Man?
Speaker 6: You know African American six'. Two you know when we're
Speaker 6: in a dad capped some easy.
Speaker 5: You know What i'm.
Speaker 6: Saying SO i definitely stood, out but you, know it
Speaker 6: all comes, to you, know knowing you're there to do.
Speaker 6: Business so after they kind of saw like my vision
Speaker 6: for the, company and of course my partner Is indian
Speaker 6: and we was able to lay out.
Speaker 5: What we wanted to.
Speaker 6: Accomplish it was pretty easy. Man you, know you get
Speaker 6: an attorney and you go through all the legal filings
Speaker 6: in order to separate your.
Speaker 5: Y up In.
Speaker 2: India got you got An american lawyer Or indian Lawyer indian.
Speaker 4: Lawyer so can you talk about that process a little?
Speaker 1: Bit?
Speaker 6: Yeah, sure, Man, so, uh you, know we we we
Speaker 6: found so that there are law firms right in these
Speaker 6: foreign countries that specialize in helping companies set up entities
Speaker 6: in their. Country, Right, so whether that's you, Know, africa
Speaker 6: whether That's, india whether That's, columbia The, philippines you, know
Speaker 6: all these differfferent countries that actually have outsourced, operations there's
Speaker 6: law practices that can help you build an infrastructure in
Speaker 6: that in that country legally, anyway, right it's still up
Speaker 6: to you to you, know do all your, hiring find
Speaker 6: a location et. Cetera but in terms of you, know, paperwork,
Speaker 6: taxation business, license et, cetera they can walk you through that.
Speaker 7: Process we had a great conversation with the alumni about
Speaker 7: just the difficulty of having, employees and So i'm, wondering.
Speaker 5: How does how do you manage having remote?
Speaker 7: Employees are you hands on in firings or discrepancies that
Speaker 7: go on or is that solely given to somebody?
Speaker 6: Else, no being that you, KNOW i own the ENTITY i,
Speaker 6: own you, know THE us side and The indian, side
Speaker 6: it's it's hands.
Speaker 2: On you.
Speaker 6: Know for the first few, highers probably the first fifty,
Speaker 6: HIGHEST i interviewed every one of, them you, know any
Speaker 6: any PROBLEMS i was involved in THE hr process associated with,
Speaker 6: it and so it's no different than running my operation here,
Speaker 6: now training, wise you, KNOW covid nineteen forced a lot
Speaker 6: of companies to really embrace our.
Speaker 5: Zoom But i've been doing that for Five i'm feeling
Speaker 5: like that would help, you, Right like that's what you've
Speaker 5: been doing.
Speaker 6: Of, Course so it wasn't no change in my, business,
Speaker 6: right it actually accelerated my business because a lot of
Speaker 6: companies came to us knowing that we know how to
Speaker 6: work virtually and asked us to you, know pretty much
Speaker 6: staff their back office and you, know help them make that.
Speaker 5: Transition so let me ask you, this because, earners what's?
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Speaker 4: NEED i see a lot of people.
Speaker 2: Now it's like other countries are getting involved in the outsourcing,
Speaker 2: game Like, Indonesia LIKE i, said we even we. Do
Speaker 2: we did some stuff In pakistan of Course. China So
Speaker 2: india has a large. Presence but are you seeing opportunities
Speaker 2: in other countries or are you just focused On?
Speaker 4: India?
Speaker 6: No, SO i mean, overall our goal is to have
Speaker 6: service centers in multiple. Countries and you, know certain countries
Speaker 6: have different skill sets that they specialize, in like a
Speaker 6: lot of, people, uh they outsource to The philippines because voice,
Speaker 6: wise you, know you, know you call it speedy and
Speaker 6: more than likely you're probably talking to someone In philippines
Speaker 6: and that accent is very, americanized So, western and so
Speaker 6: you know there's no. Difference but you, know back office
Speaker 6: it support, accounting that's Mostly, india. Right you, know you're
Speaker 6: seeing a lot of companies do near showing And Panema,
Speaker 6: jamaica Our columbia because people don't feel as, comfortable you,
Speaker 6: know with that operation being across the. Pun they wanted
Speaker 6: to be WHERE i can actually fly two or three
Speaker 6: hours and be there on the ground if there's a
Speaker 6: problem or IF i need to make any changes in my. Business,
Speaker 6: so you, know just as a, workforce THE us is
Speaker 6: a global, economy so you're starting to see workforce be.
Speaker 7: GLOBALIZED i mean it sounds like obviously a great opportunity
Speaker 7: for people to maximize that. Business but what are some
Speaker 7: of the challenges to actually start the process of. Outsourcing
Speaker 7: what are some of the things you, saw.
Speaker 5: Sure the biggest.
Speaker 6: Challenges the biggest CHALLENGE i had initially was right, communication,
Speaker 6: right because you, know sometimes you have industry slang right
Speaker 6: that you have to teach them and have them a
Speaker 6: app to.
Speaker 5: Uh training.
Speaker 6: Virtually that was you, know the biggest PROBLEM i had at.
Speaker 6: FIRST i had to create a repository of training that
Speaker 6: they can actually reference when they're in certain, situations you,
Speaker 6: know and as a small, business a lot of us
Speaker 6: we create a, business but we never create the paper
Speaker 6: trail behind it in terms of If i'm not, here
Speaker 6: what does this employee?
Speaker 5: Do how they still execute on? It so it really
Speaker 5: forced me, to you, know, uh really embrace.
Speaker 7: Documentation so you made you made Like i'm, thinking did you,
Speaker 7: like make like a virtual? Handbook so like it's a
Speaker 7: prompt that comes up every time they have a question
Speaker 7: about a.
Speaker 5: Problem, Yep and that's most call centers that.
Speaker 6: Outsource, right you call, in they ask you a specific
Speaker 6: questions and usually there's something on the screen that they
Speaker 6: can click that pretty much walks them through how to
Speaker 6: solve your problem or respond to your question.
Speaker 5: Before you even talk to a person you even talked.
Speaker 2: To SO i saw you had it On. Instagram some
Speaker 2: some things that PEOPLE i guess should look for if
Speaker 2: they look on the. Outsource the first was decide which
Speaker 2: tax the? Outsource? Sure so can you talk about?
Speaker 6: That so you should you should focus on your, WEAKNESSES
Speaker 6: i mean, sorry focus on your. Screens, right that should
Speaker 6: be the core of your. Business that's something you should
Speaker 6: do and hold close to. Vest but you should outsource
Speaker 6: all your. Weaknesses so if you're not good in, accounting
Speaker 6: then you should outsource the. Counting whether you're outsourcing it
Speaker 6: to A cpa in THE us or you're outsourcing it,
Speaker 6: overseas somebody else should do, it, right same with you
Speaker 6: KNOW i if you have an idea for an, app
Speaker 6: but you don't have the time or money right to spend.
Speaker 5: Educating yourself on, it then you outsource it to another.
Speaker 6: Enemy, right you have the, idea focus on your, ideas
Speaker 6: focus on what you're strong, at and then outsource the
Speaker 6: things that you won't deliver it.
Speaker 4: Upon so what about platform choosing a platform for?
Speaker 5: Outsourcing, yeah, uh it depends on the, task.
Speaker 6: Right you got certain things like IF i wanted to
Speaker 6: have a website, built THEN i may go to your
Speaker 6: upwork OR i may go to your your. Fiber but
Speaker 6: IF i want to IF i want, dysfunction which is
Speaker 6: like a cost related, FUNCTION i wanted my collections department handled,
Speaker 6: offshore THEN i want to go to a minute services
Speaker 6: company like, mine WHERE i can, Say, hey this is
Speaker 6: the FUNCTION i want you to do on the behalf
Speaker 6: of my.
Speaker 5: COMPANY i want you to have a staff.
Speaker 6: That answers the, phone that responds to email as if
Speaker 6: they're mean right and still deliver the same quality and
Speaker 6: service to my. Customers so it's identifying the. Task and
Speaker 6: then once you identify the, task then what kind of
Speaker 6: outsourced component SHOULD i? Use should it be A, va
Speaker 6: should it be a minute services? Company or should it
Speaker 6: be what's called a? Captive and a captive is you,
Speaker 6: KNOW i want you to come in as an outsourcing
Speaker 6: company and build my, center, right build me A metromax
Speaker 6: and then give me the keys and walk away almost like,
Speaker 6: given like turnkey real.
Speaker 5: Estate has technology ever been problematic for?
Speaker 7: YOU i, MEAN i know that when we try to
Speaker 7: use like a virtual meeting sometimes obviously even here Like
Speaker 7: Wi fi is not. Great BUT i can imagine for
Speaker 7: if a business is relying on the virtual set up and,
Speaker 7: technologies then what do we? Do?
Speaker 6: Man one THING i learned about being in Corporate america
Speaker 6: is having. Redundancy so for, us we got two. Offices
Speaker 6: we got one In bangalore and we got one in Job, North,
Speaker 6: india and so and they work off you, know they're
Speaker 6: in different locations of, course and so if one is,
Speaker 6: down we always got the redundancy of.
Speaker 2: The other to still you, know satisfy our services and pretty.
Speaker 2: Much make sure our uptown is still available for our.
Speaker 7: Clients so two different parts Of india like. Completely, okay
Speaker 7: got you?
Speaker 4: Right so you said don't always go with the lowest bid.
Speaker 5: In terms of.
Speaker 6: Service yeah, no, man YOU i mean you pay for, quality,
Speaker 6: Right so it's no different than any other business when
Speaker 6: you evaluate if somebody work for your, business you, know
Speaker 6: look at the quality, first and if the quality makes,
Speaker 6: sense you, know the price of the line to.
Speaker 4: That in quality would be their past, work, right past.
Speaker 4: Work you know you check. REFERENCES i always check.
Speaker 6: References we actually asked our employees to provide us you,
Speaker 6: know you know examples for, instance you, know before you
Speaker 6: interview with, us if you if you're specializing digital, marketing
Speaker 6: we're gonna give you an assignment and so you know
Speaker 6: it may be, hey build this, website, right and these
Speaker 6: are the parameters for. It and then once you deliver
Speaker 6: on that, website we check your. References we know that
Speaker 6: you know you're at a certain percentage of, credibility.
Speaker 2: So you can all, Right so your business model in
Speaker 2: my brain works because you get an employee From india
Speaker 2: for twenty five percent of what you can get In. America,
Speaker 2: Right so if you're gonna pay some one hundred thousand
Speaker 2: dollar In, america you can pay them twenty five thousand
Speaker 2: dollars In.
Speaker 4: India let's just use the round. Numbers, sure.
Speaker 2: And then so you can potentially charge another twenty five
Speaker 2: thousand on top of, that but you're still paying fifty
Speaker 2: percent cheaper than what you would pay In.
Speaker 4: America is that kind Of DID i get that kind of?
Speaker 5: Right that's? True that's. TRUE i mean the cost savings
Speaker 5: is a is a big part of of.
Speaker 6: It but ALSO i get quick access to, talent AND
Speaker 6: i can scale that talent up and down AS i want.
Speaker 6: To All, right you TAKE covid, nineteen, RIGHT a lot
Speaker 6: of businesses revenue. Fluctuated if my revenue, fluctuate, Right number,
Speaker 6: ONE i got a pretty healthy margin in terms of
Speaker 6: room to. Operate but number, TWO i can scale that
Speaker 6: operation down pretty.
Speaker 5: Quickly.
Speaker 6: Right you, know employment, laws regulations and stuff like that
Speaker 6: are a little different in foreign countries versus. Here and,
Speaker 6: secondly if my you, know if my customer base and
Speaker 6: client base started to increase, SIGNIFICANTLY i can go higher.
Speaker 6: Rapidly and that's the advantage to, outsourcing, right not only
Speaker 6: just you, know cost, savings but, scalability process, improvement you,
Speaker 6: know taking low hanging things that you don't want your
Speaker 6: core people to focus.
Speaker 5: On having another division of talented individuals.
Speaker 4: Handled it's a good business model, actually and it makes.
Speaker 2: Sense so win win for everybody because you, still LIKE i,
Speaker 2: said you're still paying less than what you would have.
Speaker 2: Paid and if you're trying to do it, yourself like
Speaker 2: on five or one of, these it's, like, yeah you
Speaker 2: can potentially get burnt because you're trying to do your due.
Speaker 2: Diligence but it's still a different. Country how do you
Speaker 2: know how to vet? Somebody so it's always good to
Speaker 2: have people on the ground where you, have like people
Speaker 2: that's In india vetting these. People so you've you've created
Speaker 2: a whole system around. That it's, good good. Idea thank you.
Speaker 2: Brother it took a lot of time and. Money, man
Speaker 2: it went.
Speaker 7: Overnight but, yeah when the first time you got The metromax,
Speaker 7: idea that was a. Vision what has changed since that initial?
Speaker 7: Vision have you seen things that, like you know what
Speaker 7: we need to add? This you saw somebody else doing,
Speaker 7: something we can add this to our.
Speaker 5: Business, Yeah SO i mean over the, years you, know
Speaker 5: our foundation was.
Speaker 6: Transportation that's that's what we started in because that's that's
Speaker 6: what my my my business was focused. On but you,
Speaker 6: know after you, know meeting a lot of clients, networking
Speaker 6: we got companies that want us to handle accounting for,
Speaker 6: them you, know handle the back end for their accounting.
Speaker 5: Firm we recently built two app for one.
Speaker 6: Company, Right they struggled for a year trying to find
Speaker 6: good software, developers good software engineers and pretty much afford.
Speaker 6: Them and so we came in and knocked it out
Speaker 6: in four. WEEKS i was able to hire you, know
Speaker 6: ten ten developers and put them on it for four
Speaker 6: weeks and executed within their. Budget so you know that
Speaker 6: that's the power of you, know being able to leverage certain. Talents,
Speaker 6: globally everyone's here probably tied up, right their project was
Speaker 6: too small for certain developers, Here but globally it may
Speaker 6: be some hungry developers that are that are eat it
Speaker 6: up if they get the, opportunity.
Speaker 5: It's great opportunities for. Them.
Speaker 2: Yeah, Yeah so you you, said like some people that
Speaker 2: might need oversee or outsourcing S ceo and digital marketing
Speaker 2: on that was interesting to. Me in audio and video,
Speaker 2: editors that's also interesting to.
Speaker 4: Me so digital. Marketing what is that somebody that's running
Speaker 4: like your social.
Speaker 5: Media sure they.
Speaker 6: Can do everything thing from you, know ad campaigns to designing,
Speaker 6: websites designing fly.
Speaker 5: Editing the, content posting the. Content they can do. Everything you.
Speaker 2: Know it just depends on how involved you you want
Speaker 2: them in your. Space, Okay so audio and video, editor
Speaker 2: how does that? Work because in my, ran like video
Speaker 2: editor somebody that's recording the, video but they like here
Speaker 2: recording the. Video so you would have to get somebody
Speaker 2: here to record like video and then send it to
Speaker 2: them to edit it exactly.
Speaker 6: EXACTLY i, mean you still got your primary recorder, here
Speaker 6: but they'll do all the editing according to kind of
Speaker 6: what your vision that.
Speaker 5: You lay out for what you want to.
Speaker 2: Display so financing and, accounting they Study american accounting, laws
Speaker 2: even though they don't they Know american. ACCOUNTING i, mean.
Speaker 4: It's.
Speaker 5: Crazy So i'm saying it was, crazy.
Speaker 6: Bro so you know we got we got Ernestin, young
Speaker 6: we Got, deloitte you, know big four accounting.
Speaker 5: Company their back office is In. India, already they're.
Speaker 6: Already accustomed to working With american companies, right and and
Speaker 6: doing those functions. Right english is the second language you,
Speaker 6: know we're one of the biggest importer of of revenue and.
Speaker 5: And uh and jobs in that. Country so they're very
Speaker 5: accustomed to all our. Components so the same rules apply
Speaker 5: for real estate as.
Speaker 7: Well real estate as, Well so they're studying all the
Speaker 7: laws that have to governance to The United.
Speaker 5: States most of the big law, companies, right they have
Speaker 5: what's called l.
Speaker 2: Pos you know that's, uh that's like legal processing and,
Speaker 2: outsourcing and their back office is being handled from The
Speaker 2: philippines Or.
Speaker 6: India, Right they're not doing the. Paperwork the lawyers are
Speaker 6: spending their time in. Court, uh the paperwork and you, know,
Speaker 6: uh consolidation of you, know statements for the for the
Speaker 6: actual hearing is being done.
Speaker 5: OFFSHORE i feel like we just pulled back the current
Speaker 5: on some. Things, yeah.
Speaker 2: So they, Studying they Studying american, law they Study american real,
Speaker 2: estate studying everything.
Speaker 4: In a marinatill so they can have knowledge to actually
Speaker 4: do the.
Speaker 5: Job so so offshore online.
Speaker 6: And it goes it goes the other way around, too,
Speaker 6: RIGHT i, MEAN i study them SO i can do
Speaker 6: business with, them, Right just like how even Though i'm
Speaker 6: A us, company now That i'm doing business In, INDIA i,
Speaker 6: SEE i see opportunities to do business In, india, RIGHT
Speaker 6: i see real estate. OPPORTUNITIES i, see, uh opportunities to
Speaker 6: add technology stuff that we're currently doing here in THE
Speaker 6: us that they don't have.
Speaker 2: Access let'st's talk about that because that's. Interesting so, yeah
Speaker 2: let's talk about. That so you're gonna buy real estate out? There,
Speaker 2: sure how's that gonna? Work you know the same as
Speaker 2: you know buying real estate in The.
Speaker 6: Bahamas you, KNOW i contact a lawyer to pretty much
Speaker 6: facilitate the, transaction real estate lawyer to have agents that identify,
Speaker 6: properties you, know due to the analysis in term their,
Speaker 6: evaluations and, UH i make the.
Speaker 2: Payment how how's the how's the like pricing for real?
Speaker 2: Estate is it one fourth for What america? Is because
Speaker 2: it matches the cost of.
Speaker 6: Living the cost of living is, less so the cost
Speaker 6: of real estate is, less the cost of services is,
Speaker 6: less so like a.
Speaker 4: Good so what are you trying? About commercial buildings on
Speaker 4: homes or definitely.
Speaker 6: Buildings we are already in the process of buying you,
Speaker 6: know the building we occupy in The bangalore and you,
Speaker 6: know we plan on pretty much buying every.
Speaker 4: Facility how big is that?
Speaker 5: Building right?
Speaker 2: Now It's, uh it's probably around seventy thousand square, feet
Speaker 2: and how much you're gonna pay for.
Speaker 5: It.
Speaker 2: It'll be under well under half a, million under under
Speaker 2: half a, million seventy seventy thousand. Squiffeet you know What i'm, saying, man.
Speaker 5: Two thousand square for five hundred, thousands.
Speaker 2: Right india is also one of these countries that's expected
Speaker 2: to have a huge economic boom sure in the next
Speaker 2: twenty thirty. Years it's Like china where the middle class
Speaker 2: has grown. Drastically there's still a lot of poverty out,
Speaker 2: there but there's a lot of rich people and that
Speaker 2: they're moving into upper middle class and. Wealthy it's like
Speaker 2: very similar to the pattern That china.
Speaker 5: Took technology is accelerating it as.
Speaker 2: Well SO i would assume that you, know as people
Speaker 2: increase their, income real estate prices will increase as.
Speaker 6: Well definitely the cost of, Services, uh the couse of
Speaker 6: employment will increase as. Well so it goes hand in
Speaker 6: hand as a as an economy, matures, right it becomes
Speaker 6: more expensive to.
Speaker 5: Operating So i'm.
Speaker 7: Glad you said that they're studying, us but you're also studying.
Speaker 7: Them is this something even from a technological standpoint that
Speaker 7: you saw happening here that you were, like, look they
Speaker 7: don't know about this, yet let me introduce.
Speaker 5: It, YEAH i mean uber that's going uh door.
Speaker 4: Dash they don't have. That they don't have that out. There,
Speaker 4: yeah why not?
Speaker 6: Infrastructure you know h xs to you, know how it's
Speaker 6: put together and how to deploy. It it's various, reasons
Speaker 6: but you know we look at.
Speaker 5: Those.
Speaker 6: Is you, know you may have in certain pockets that
Speaker 6: they have certain, technologies but it's not widely. Broadcast the
Speaker 6: one thing we're very good in THE us is one of,
Speaker 6: services a service. Takeoff, right we know how to communicate
Speaker 6: it to the vast group and then we know how
Speaker 6: to get investors behind it and pump it up.
Speaker 5: Fast.
Speaker 6: Right that's that market is still kind of. Tentative In,
Speaker 6: india it's still it's still growing because they're growing, company,
Speaker 6: sorry a growing. Country so it's still maturing in terms,
Speaker 6: of you, know getting foreign investments to invest in you,
Speaker 6: know local technologies and local infrastructure infrastructures to improve their.
Speaker 6: Business usually that's the other way, around, right people Like, China,
Speaker 6: right they get a lot of money and they come
Speaker 6: and invest in THE. Us, Right it's very few people
Speaker 6: that get a lot of money in invest In. China
Speaker 6: there's very few people in THE us who make a
Speaker 6: lot of money and go invest In. India i'll let
Speaker 6: you like a heads fund or something like.
Speaker 2: That yeah that's, true because, YEAH i mean they do
Speaker 2: it all the. Time so it's, like why not reverse
Speaker 2: white white can't be a small.
Speaker 4: Gentified their hood.
Speaker 5: Playing your. Flag that's.
Speaker 2: Great so what you, say you're looking about real estate
Speaker 2: and you're looking to start a. Business what kind of
Speaker 2: business are you looking? At start a couple. Opportunities, uh
Speaker 2: even you know.
Speaker 6: Tech you, know we hire those software developers to you,
Speaker 6: know support one, company and we just kept them on
Speaker 6: staff and so they're developing technologies not only for our
Speaker 6: clients in THE, us but things we want to actually
Speaker 6: try to you, know implement In.
Speaker 5: India, Dope So mark's going to create The indian uber.
Speaker 6: Pretty, much somebody's probably already running running that, play you,
Speaker 6: know But i'm gonna definitely put my, uh you, know
Speaker 6: put a good.
Speaker 5: Flip that's that's that's that's. Brilliant that's really.
Speaker 2: Brilliant what is some myths that people might have about
Speaker 2: outsourcing that my the quality of my business is going to.
Speaker 5: Decrease i'm not going to get the best.
Speaker 6: Serve my customer is not going to have the best
Speaker 6: experience in terms of customer, Service they're not going to.
Speaker 2: Deliver we, Got, well it happened to, us the biggest
Speaker 2: Deliver it happened to. Us, Thanks so what what mistake
Speaker 2: did we? Make we just didn't properly vet. People, Yeah
Speaker 2: mike can do a good. Job i'm joking basically pretty what.
Speaker 2: Happened but actually we still love, them you.
Speaker 6: Know, Bro, uh it's just really just checking the box
Speaker 6: man in terms of you, know knowing exactly what you're
Speaker 6: looking for and how to weed them. Out you, know
Speaker 6: like you, know posting the job ad to say these
Speaker 6: are our exact requirements and if you have these, requirements
Speaker 6: you can do this job. Easily that's gonna weed out
Speaker 6: a lot of, people right just by saying that word
Speaker 6: you can do this job, easily because they're, like damn
Speaker 6: if IF i don't meet these, requirements they expected me
Speaker 6: to be able to do this.
Speaker 5: Easily So i'm not gonna even APPLY i, know it's it's.
Speaker 5: Terminology i'm counting.
Speaker 7: Mistakes number, one we didn't go To india. Too we
Speaker 7: should have looked Up Metro maax and we could have
Speaker 7: had this thing off the. Ground it could have been.
Speaker 5: Done, man.
Speaker 4: Let's talk about the.
Speaker 2: Operation If I'm John smith AND i want TO i
Speaker 2: got a website that needs to be, built AND i
Speaker 2: want to use you BECAUSE i don't want to have
Speaker 2: to go through fiver and you, know take my.
Speaker 4: Chances what's the steps of using your company your? Services?
Speaker 5: Sure so you, would you, know go to our.
Speaker 6: Website you would submit an intake form which pretty much,
Speaker 6: outlines you, know what your company, is what service you're
Speaker 6: looking for us to.
Speaker 5: Support we'll have a discovery.
Speaker 6: Call, well well we'll talk through that, submission look at
Speaker 6: the current state of your company and what you want to.
Speaker 6: Deliver we would provide an estimate for delivering that, service
Speaker 6: and once you, agree were going to, Execution and execution
Speaker 6: depends on the. Project you, know building a, website you,
Speaker 6: know they can take a, week you, know but if
Speaker 6: you want us to build a, website then attach A
Speaker 6: crm system to. That and then on top of, that
Speaker 6: you want some sales guys to handle the first inbound
Speaker 6: calls and then take those calls and route them to
Speaker 6: your own short person actually close those warm leads that
Speaker 6: may be a project that requires multiple milestones and then
Speaker 6: a phase, approach and so based on your need will.
Speaker 5: Develop, okay this is how we deliver on.
Speaker 4: It so it's like ala carte.
Speaker 2: Situation, correct depending if you actually need a work or
Speaker 2: if you just need a, service or if you need a.
Speaker 5: Team what your cr systems do you?
Speaker 6: Prefer, MAN i Like, SALESFORCE i like Silver, spring Hub.
Speaker 6: Spot you, know it's a couple Of it just depends
Speaker 6: on your, business right.
Speaker 5: Whatever you. Know, no there's not ONE crm system that
Speaker 5: works for every. Business so.
Speaker 2: This is something that any anybody can really use because
Speaker 2: you might need a service like to build a website
Speaker 2: on app or you might need an employee to do
Speaker 2: back off his.
Speaker 4: Stuff h you are virtual.
Speaker 2: Assistant so in my brain it really any type of
Speaker 2: business can really benefit from this type of.
Speaker 6: Situation i'm gonna tell you something, crazy Bro like you
Speaker 6: KNOW covid. Nineteen you know it left a lot of
Speaker 6: people unemployed looking for new. Opportunities in the span of
Speaker 6: thirty days From september to first To september the, THIRTIETH
Speaker 6: i hired fifty people In, atlanta AND.
Speaker 5: I hired all of them using MY hr team that's In.
Speaker 6: India they, made they posted the job, ad they interviewed them,
Speaker 6: virtually and they pretty much got. Them they sent them
Speaker 6: through the background, screening drug, testing and pretty much routed
Speaker 6: them to my office and to pretty much start within
Speaker 6: my within my trucks THAT i got From.
Speaker 5: Amazon all happened.
Speaker 2: Virtually that's, amazing and it's, like you, know one of these,
Speaker 2: things like you, said one of the things that really
Speaker 2: holds people back and keep small businesses small is that
Speaker 2: they they don't have enough resources to. Expand and this
Speaker 2: is a way to actually, expand and then you bring
Speaker 2: more revenue in and now you can invest in your,
Speaker 2: business correct.
Speaker 6: Your, business investing, growth investing your. People there you have, it,
Speaker 6: Man thank you for the. Opportunity it's a pleasure to
Speaker 6: being with.
Speaker 2: You so the last THING i want to ask you
Speaker 2: before we Wrap? Amazon what's the deal with? THAT i
Speaker 2: know you say you have a partnership With. Amazon how
Speaker 2: does that work?
Speaker 6: Out, Yeah So I'm AMAZON dsp. PARTNER i explose Up
Speaker 6: AMAZON dsp that stands For Delivery Service provider and we
Speaker 6: pretty much handle deliveries from The amazon warehouse to customer.
Speaker 6: Doors so you, KNOW i HAVE i have employees that
Speaker 6: pretty much dress in The amazon wear and deliver packages
Speaker 6: from fifty to three hundred pounds to customers every. Day
Speaker 6: and you know that was critical DURING covid nineteen because
Speaker 6: e commerce. Exploded amazon, exploded and with that my business.
Speaker 1: Go.
Speaker 4: Down how did you get? That how did you hooked
Speaker 4: up with The amazon? Situation?
Speaker 6: Man it was, Simple. MAN i went to amazonlogitis dot.
Speaker 6: COM i applied with my background in transportation and also you,
Speaker 6: know my leadership skills in terms of you, know being
Speaker 6: an entrepreneur and operating a.
Speaker 5: Business.
Speaker 6: Uh ONCE i got through their screening process and they
Speaker 6: awarded me the, CONTRACT i went into hire remote and
Speaker 6: SO i went into sourcing the equipment and using my
Speaker 6: offshore team to you, know pretty much start THE hr.
Speaker 2: Process has the military have you, had like any programs
Speaker 2: from the military that you've taken advantage? Of?
Speaker 6: MAN i, Haven't, man And i'm a, Veteran so, LOOK
Speaker 6: i have to and you know that's a that's an
Speaker 6: alley hoop to, me BUT i haven't leveraged them.
Speaker 2: Recently BUT i actually partnered with a guy uh to
Speaker 2: pretty much give me all the CERTIFICATIONS i need to you,
Speaker 2: know start applying for a lot of guff do they
Speaker 2: have BECAUSE i know what they have THE Gi bill,
Speaker 2: obviously which is to help people go to college for.
Speaker 2: Free then they have programs with the the more could
Speaker 2: JUST va? Loans do they have something for business owners
Speaker 2: to give them? Loans, Yeah like.
Speaker 6: You, KNOW i don't know the exact, percentage but a
Speaker 6: percentage of government bids is available to.
Speaker 4: Veterans first, right first.
Speaker 5: Rights, yeah and they have to give a certain amount
Speaker 5: of their spin every year to.
Speaker 6: Veterans so it's upon us to apply and to be,
Speaker 6: HONEST i haven't took advantage of, that But i'm planning.
Speaker 7: Too that was your logistics went from early ages seventeen
Speaker 7: eighteen to now That amazon.
Speaker 5: Deal it's beautiful.
Speaker 2: Man so what's what's your plans for the next five ten? Years,
Speaker 2: like how are you going to just take Over india
Speaker 2: run for president out?
Speaker 6: There, no, Man we plan to have like service centers
Speaker 6: in different, countries you, Know LIKE i, Said india was
Speaker 6: you Know Ali hoop in terms of having a. Relationship
Speaker 6: but we're looking at things and you, Know, Jamaica.
Speaker 2: AFRICA i was going to ask you About, Africa, Africa.
Speaker 2: Africa what country In? Africa Ah? Ghana you have relationship
Speaker 2: ships there. ALREADY i have a couple of friends from.
Speaker 6: There okay THAT i plan the leverage that's interested in
Speaker 6: outsourcing and, they you, know they have the relationships on the.
Speaker 2: Ground that seems like something that could really take off In,
Speaker 2: africa especially countries Like nigeria And ghana where you know
Speaker 2: people they Speak, english they're very tech. Savvy it's a.
Speaker 2: Lot it's a, huge huge young population and the content
Speaker 2: Pop it seems, like you, know it would in my
Speaker 2: brain it could be like a Next. India, definitely.
Speaker 6: DEFINITELY i mean they got the resources to be, YEAH
Speaker 6: i Mean africa is, huge, right so a lot of opportunity.
Speaker 2: There there you have, It ladies and, gentlemen what would
Speaker 2: you what would you like to tell the people social media, handles,
Speaker 2: Websites how can they follow?
Speaker 5: You?
Speaker 6: Yeah So Metro Max solutions we're all all, platforms whether That's, Facebook, Instagram.
Speaker 6: LinkedIn you can go to our Website mentro Mac solutions
Speaker 6: dot com and uh you can follow me on ig not,
Speaker 6: much but ask the marco at is MY ig? Handle
Speaker 6: so you, know look forward to connecting and working with
Speaker 6: a lot of small business. Entrepreneurs what's your Favorite indian?
Speaker 6: Food i'm a, pesytarian, bro SO i love. HAMUS i
Speaker 6: do a lot of.
Speaker 2: Veggies, okay, Yeah i'm a pescatarian. TOO i Love indian.
Speaker 2: FOOD i Eat indian food at least once a.
Speaker 5: Week once a.
Speaker 4: Week, yeah we gotta go, there, MAN i want my
Speaker 4: First indian wedding.
Speaker 5: This.
Speaker 4: Summer how many? Days it?
Speaker 5: Was?
Speaker 4: Four, yeah it four?
Speaker 2: Days he was seek shout out to my, Man Paul
Speaker 2: Seek and it was a whole cultural experience for.
Speaker 4: Me so it was.
Speaker 2: Dope it was, dope you, Know LIKE i, SAID i
Speaker 2: love to just experience different. Cultures it takes your mind
Speaker 2: to a whole different playing. Field LIKE i, mean we
Speaker 2: get stuck in our culture so much that we forget
Speaker 2: that there's millions of different people out in the world
Speaker 2: and different cultures and all kinds of different customs and
Speaker 2: fashion and all that. Stuff but not a the wedding
Speaker 2: was really, dope very welcoming people and it was it
Speaker 2: was interesting for me to see a how they worked
Speaker 2: with each other, because, like you, know his, family his
Speaker 2: father in law owns a chain of motels AND i
Speaker 2: found out that, like at least on The East, coast
Speaker 2: like almost seventy percent of like those motels.
Speaker 4: Are owned by like One indian, family.
Speaker 2: And what they do is like they'll have like all,
Speaker 2: right LIKE i buy a motel and THEN i send
Speaker 2: like for my nephew to come To india to work
Speaker 2: in the, motel and he learns the whole, system and
Speaker 2: then everybody pulls their money and he takes a, loan
Speaker 2: he buys a motel and they just repeat the process like.
Speaker 2: That then it's like he's paying, off so they stimulating
Speaker 2: the economy while they're still. Learning they, all you, know
Speaker 2: it's not like and if you want to be a,
Speaker 2: lawyer you got to be a lawyer for the. Company
Speaker 2: you want to be like you know What i'm, saying
Speaker 2: the Account you got to be the company's. Account you
Speaker 2: can't be LIKE i, mean you could do, it but
Speaker 2: it's front of, part like you got to kind of
Speaker 2: like all work. Together so just seeing that it was
Speaker 2: really inspiring to me Because i'm, like this is like
Speaker 2: a whole system in. Place and it's the same with
Speaker 2: gas stations, too yeah gas station heaving a gas station,
Speaker 2: Game yeah, yeah yeah for. Sure so you can always
Speaker 2: learn from other, people other, culches and definitely when it
Speaker 2: comes to that, SPECIFICALLY i think that that was really really.
Speaker 4: Dope so shot to everybody In.
Speaker 2: India LIKE i, said we had a bad, experience but
Speaker 2: we won't let one bad avenue.
Speaker 5: Room our fortune was is now Changed Metro.
Speaker 2: Max by the time you hit part two of this,
Speaker 2: situation we're going to be up and running with the
Speaker 2: whole empire In.
Speaker 4: India troy housekeeping.
Speaker 7: Items, yeah, man shot everybody On patreon dot. Com ya,
Speaker 7: know that's how proud to pay program and shout to
Speaker 7: every all our earners on ey L university man that
Speaker 7: have just flooded flooded the university with.
Speaker 5: Value.
Speaker 7: Man we appreciate all of our earners and uh yeah,
Speaker 7: man shout everybody that's been supporting to merch uh and
Speaker 7: giving great feedback about everything that they're.
Speaker 2: Learning so, yeah, yeah AND i FORGET i would be
Speaker 2: remiss to forget. THIS i actually spent a month In,
Speaker 2: asia me And jamaar three years. Ago it was life
Speaker 2: changing experience and we went to five countries In asia
Speaker 2: and that's another way THAT i actually learned about how
Speaker 2: business and because they was like broil up on crypto
Speaker 2: and everything like. That and it's extremely like we was In,
Speaker 2: thailand extremely diverse. Country people from all over the world
Speaker 2: was there and it was all ve. Man we got
Speaker 2: so much love out. There everybody was just, warm. Embrasive
Speaker 2: SO i encourage everybody to. Travel travel is the only
Speaker 2: thing that you can spend money on and you will
Speaker 2: guarantee to get a return because you it. Will it
Speaker 2: will greatly impact your life in a positive, Way i'm
Speaker 2: sure of. It so travel as much as possible once
Speaker 2: THIS covid situation dies, down BECAUSE i just thought about
Speaker 2: that at the last. Minute but we definitely spent thirty
Speaker 2: days out there with the five different, countries and you,
Speaker 2: know hearing your story it changed your, Life i'm. Sure
Speaker 2: so you Know i'm back with two. Businesses, yeah for,
Speaker 2: sure for. Sure so expand your mind, people and for.
Speaker 2: Travel this has been a very enlightening. Conversation thank you
Speaker 2: guys for rocking with. Us we will see you next.
Speaker 2: Week peace is.
Speaker 3: Later my graduates from my school being forced back drop Drop,
Speaker 3: mike drop back dropp.
Speaker 7: Coach the energy out there felt.
Speaker 1: Different what changed for the team?
Speaker 5: Today it was the new game day scratches from The
Speaker 5: California lottery. Players.
Speaker 4: Everything those games sent the team's energy through the.
Speaker 5: Roof are you saying it was the off field play
Speaker 5: that made the difference on the.
Speaker 4: Field, hey little play makes your day and it made the.
Speaker 5: Game that's all for, Now coach one more.
Speaker 1: Question played the New Los Angeles, Chargers San francisco forty
Speaker 1: Nine ers And Los Angeles Rams scratchers from The California.
Speaker 5: LOTTERY a little play can make your. Day peace play.
Speaker 5: Responsibly must be eighteen years or older to purchase play
Speaker 5: or claim