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And the one thing that we really 0:02:36.919 --> 0:02:42.920 haven't covered in detail is employment from an employer standpoint, 0:02:43.400 --> 0:02:49.280 and especially outsourcing. So like outsourcing is huge in corporate 0:02:49.320 --> 0:02:53.200 American Fortune five hundred companies where you see like a 0:02:53.280 --> 0:02:56.520 company like Apple and all of these companies where like 0:02:56.760 --> 0:03:01.279 large chunks of their workforce are in China and Indie, Indonesia, 0:03:01.400 --> 0:03:04.360 things of that nature. Whether it's from the production standpoint, 0:03:04.720 --> 0:03:08.080 whether it's from customer service standpoint, all kinds of stuff. 0:03:08.639 --> 0:03:11.560 But you know, one of the things that you see 0:03:11.600 --> 0:03:14.520 with small businesses is you never see that which is 0:03:14.720 --> 0:03:16.519 I guess can be looked at as a gift and 0:03:16.560 --> 0:03:21.560 a curse because it's hard to scale, but you're also 0:03:21.639 --> 0:03:26.760 keeping employment in America, but you're paying way more. It's 0:03:26.800 --> 0:03:29.880 a lot more that goes into it. So even us 0:03:29.960 --> 0:03:33.120 we use you know, our production for our merchans in Pakistan, 0:03:33.520 --> 0:03:38.880 we've outsourced that overseas. We've had issues with overseas production before. 0:03:39.280 --> 0:03:42.080 So this is an interesting conversation because the Marco Thomas 0:03:42.160 --> 0:03:45.560 is an entrepreneur. He's a real renaissance man. So he 0:03:45.720 --> 0:03:50.640 has over fifty four vehicle a fleet of trucks from 0:03:50.840 --> 0:03:57.160 semiconductors to sprinter events to box trucks, semi trucks not 0:03:57.240 --> 0:03:58.520 semi conductive semi trucks. 0:03:59.080 --> 0:04:01.960 He has one hundred employees locally over. 0:04:01.840 --> 0:04:04.920 One hundred, and then he has over eighty five employees international, 0:04:05.160 --> 0:04:07.240 and what he's spending most of his time on these 0:04:07.320 --> 0:04:12.120 days is actually he has an outsourced company called Metromax Solutions, 0:04:12.520 --> 0:04:18.599 where he actually helps people outsource their business. So we're 0:04:18.600 --> 0:04:21.360 going to have a conversation about how to expand the business, 0:04:22.000 --> 0:04:26.560 the outsourcing, dealing with workers overseas, and how to actually, 0:04:26.839 --> 0:04:30.800 you know, grow grow a business from a local mom 0:04:30.839 --> 0:04:35.200 and pop operation into a global entity with enterprise millions 0:04:35.240 --> 0:04:39.200 of dollars of revenue over one hundred employees. So first 0:04:39.200 --> 0:04:41.599 and foremost, thank you for joining us. Appreciate it. Thank 0:04:41.600 --> 0:04:44.440 you for having me brother for sure, for sure for sure. 0:04:44.480 --> 0:04:46.000 And you're also from Alabama. 0:04:46.960 --> 0:04:51.760 Alabama. Yeah yeah, road time. Wait, what side are you 0:04:51.800 --> 0:04:53.400 on on that? I'm what eagles man? 0:04:54.080 --> 0:04:56.920 Of course when road Tide is playing against anybody else's 0:04:56.920 --> 0:04:57.760 man room for them. 0:04:57.839 --> 0:04:59.560 Okay, okay, always the home. 0:04:59.360 --> 0:05:04.640 State, new in territory, shout out to ality from Montgomery, Alabama. 0:05:04.720 --> 0:05:07.279 Uh yeah, Montgomery born and raised. Coming is that the 0:05:07.320 --> 0:05:09.560 home of Martin Luther king Man. That's the birthplace of 0:05:09.640 --> 0:05:11.640 the civil rights movement. So that's where he kind of, 0:05:11.680 --> 0:05:14.760 you know, kicked off the march and you know, all 0:05:14.800 --> 0:05:17.000 the initiatives that kind of pushed that that whole era. 0:05:17.200 --> 0:05:19.360 Okay, yeah, I know you have short terms out there, 0:05:20.920 --> 0:05:23.360 white in Alabama for sure. So all right, let's get 0:05:23.400 --> 0:05:26.960 into it. How did you come to this point of 0:05:27.120 --> 0:05:30.800 actually doing what you're doing now? Because I know you 0:05:30.839 --> 0:05:33.159 didn't always do this. You wasn't always an entrepreneur. So 0:05:33.839 --> 0:05:38.279 how is the journey from working corporate America to becoming 0:05:38.520 --> 0:05:39.400 an entrepreneur? 0:05:40.240 --> 0:05:43.400 Man, It's it's been a crazy ride, you know. For me, 0:05:43.440 --> 0:05:45.640 it kind of started, you know, out of high school 0:05:45.640 --> 0:05:48.480 in terms of being exposed to different diversities. 0:05:48.720 --> 0:05:49.960 You know, growing up in Alabama. 0:05:50.040 --> 0:05:53.719 Man, Uh, the majority of people you interact with, at 0:05:53.800 --> 0:05:57.200 least my time, was either black or white. So out 0:05:57.200 --> 0:05:59.440 of high school I joined the military, and at that 0:05:59.520 --> 0:06:02.760 point I was exposed to a whole diverse array of 0:06:02.800 --> 0:06:05.040 people who came from you know, all kinds of different 0:06:05.160 --> 0:06:07.880 backgrounds and walk of life. And in my first six 0:06:07.920 --> 0:06:13.880 months in the military, I traveled overseas Army, US Navy, Oh, Navy, okay, Navy, bro. 0:06:14.360 --> 0:06:18.560 And within the Navy, my first six months we traveled 0:06:18.560 --> 0:06:21.880 to about ten countries. So seventeen years old never been 0:06:21.880 --> 0:06:25.040 outside of Montgomery, Alabama. You start, you just you know, 0:06:25.400 --> 0:06:28.640 get exploded into all these different cultures, from Spain to 0:06:28.800 --> 0:06:31.440 Molta to Dubai when they was first rising it up 0:06:31.839 --> 0:06:36.680 to Barcelona to Bahrain. And then that just kind of 0:06:36.720 --> 0:06:39.359 opened my mind to just, you know, global business in 0:06:39.400 --> 0:06:42.520 general because I saw that, man, you know, business can 0:06:42.560 --> 0:06:47.440 be done everywhere with the right tactic, skills and infrastructure. 0:06:47.880 --> 0:06:50.320 So when you're in college, well, in the Navy, what 0:06:50.320 --> 0:06:53.599 are you studying there? Because obviously there's some financial background there. 0:06:53.880 --> 0:06:56.120 What are you studying? Yeah, So I was actually operation 0:06:56.200 --> 0:06:57.119 specialist in the Navy. 0:06:57.160 --> 0:07:00.880 Man, I specialized in making sure that the the ship 0:07:00.920 --> 0:07:02.760 made it from point A to point B safely. 0:07:02.960 --> 0:07:06.240 Logistics logistics bro. And we'll get to that a little later. 0:07:06.600 --> 0:07:09.440 I'm funny how one thing turns into the next. 0:07:10.400 --> 0:07:14.120 So, you know, after doing my first deployment in the 0:07:14.200 --> 0:07:18.280 Navy around eighteen, I actually was stationed in Jacksonville, Florida, 0:07:18.360 --> 0:07:20.480 and I had the opportunity in college in the evening, 0:07:20.520 --> 0:07:24.200 so I went to UNF I studied finance and strategy. 0:07:24.880 --> 0:07:28.440 So simultaneously doing that end of my enlistment in the Navy, 0:07:28.880 --> 0:07:33.640 and when I was actually completing my degree, I decided 0:07:33.680 --> 0:07:37.400 to relocate to Atlanta. So got my corporate finance degree, 0:07:37.840 --> 0:07:42.000 relocated to Atlanta two thousand and nine, got a corporate 0:07:42.080 --> 0:07:45.560 job with Home Depot, working in finance and pretty much 0:07:45.640 --> 0:07:50.320 climbing corporate ladder from Home Depot to NTR and lastly 0:07:50.440 --> 0:07:51.280 caused communication. 0:07:52.400 --> 0:07:54.040 What was your job? What was your last job that 0:07:54.080 --> 0:07:54.679 you had title? 0:07:55.160 --> 0:07:57.800 My last title was I was the senior manager of 0:07:57.880 --> 0:08:03.760 Finance Operations. Through my role in finance, I was responsible 0:08:03.800 --> 0:08:07.360 for you know, budgeting of course, but literally looking inside 0:08:07.400 --> 0:08:10.200 the business and finding out ways to make it more efficient, 0:08:10.560 --> 0:08:14.120 make it more profitable, deciding if we need to make 0:08:14.160 --> 0:08:17.880 management changes, deciding if we need to bring in external 0:08:17.960 --> 0:08:21.239 parties in order to make the company grow. And so 0:08:22.200 --> 0:08:24.640 that pretty much, you know, ran its course for about 0:08:24.720 --> 0:08:25.240 nine years. 0:08:25.400 --> 0:08:26.480 And when did you leave? 0:08:27.360 --> 0:08:32.600 I left in I left in March two thousand and fifteen. 0:08:33.240 --> 0:08:35.280 Okay, okay, that's valuable lesson though. 0:08:35.320 --> 0:08:37.800 Now I'm listening to us like, yo, these are huge companies, 0:08:37.880 --> 0:08:40.439 especially Home Depot, and even them at that level that 0:08:40.520 --> 0:08:42.440 they're out, they're like, yo, how can we grow more? 0:08:42.559 --> 0:08:44.559 How can we expand more? So they're bringing you in. 0:08:44.679 --> 0:08:47.280 Yeah, it's all about being competitive, bro, Like a business 0:08:47.360 --> 0:08:50.120 unit was unperforming. My team were actually going there and 0:08:50.160 --> 0:08:53.600 we'll look at everything from the SOPs to the systems 0:08:53.600 --> 0:08:57.040 they use, and of course their books, and then we'll 0:08:57.040 --> 0:08:58.960 actually sit with their management team and see where their 0:08:59.040 --> 0:09:03.079 vision is. Whatever gaps we identify, we make a recommendation 0:09:03.160 --> 0:09:05.959 to the president of that business unit so on how 0:09:06.000 --> 0:09:07.960 to you know, make certain changes to take it to 0:09:08.000 --> 0:09:08.640 the next level. 0:09:09.400 --> 0:09:13.240 So, okay, so what what came first? Outsourcing or trucking? 0:09:13.960 --> 0:09:16.440 Uh? Definitely trucking. Uh. 0:09:16.480 --> 0:09:20.080 So in corporate America, I got exposed to outsourcing. So 0:09:20.200 --> 0:09:22.360 if I go into a business unit and I felt 0:09:22.440 --> 0:09:24.679 like a certain part of that unit could be done 0:09:25.160 --> 0:09:28.960 more effectively and efficiently outside of the company, we engage 0:09:29.040 --> 0:09:32.320 outsourced vendors to come into business and actually execute it 0:09:32.360 --> 0:09:34.880 so we can really focus on our core business. You know, 0:09:34.960 --> 0:09:37.880 the strategy of a lot of big corporate companies is, 0:09:38.120 --> 0:09:40.120 you know, focus on what you do best and then 0:09:40.160 --> 0:09:40.960 outsource the rest. 0:09:41.400 --> 0:09:41.559 Right. 0:09:41.640 --> 0:09:44.079 If I'm good at sales, that's all I want to 0:09:44.080 --> 0:09:46.000 focus on the sales. I don't want to spend a 0:09:46.040 --> 0:09:49.719 lot of time, you know, recruiting people. You know, I'm 0:09:49.720 --> 0:09:52.120 anna outsource the HR portion of my company so I 0:09:52.120 --> 0:09:53.160 can focus one to pen. 0:09:53.200 --> 0:09:55.920 Up, So you had you had to tell you learned 0:09:55.960 --> 0:10:00.160 about outsourcing from corporate world and from the military. You 0:10:00.240 --> 0:10:02.680 was traveling overseas, so you saw how business was being run. 0:10:02.880 --> 0:10:05.800 A lot of times, people in America only think America 0:10:05.880 --> 0:10:07.800 is the only place that could do business and it's 0:10:07.880 --> 0:10:10.360 like nah, that they're doing business on a on a 0:10:10.440 --> 0:10:15.040 level just like we are overseas. So, Okay, what are 0:10:15.080 --> 0:10:18.800 the benefits of outsourcing? Obviously you can pay people less money, 0:10:18.880 --> 0:10:22.800 right sure, But what other what are some other benefits 0:10:22.880 --> 0:10:24.960 for small business owners to outsource? 0:10:25.559 --> 0:10:29.440 Some huge benefits is technology? Right. 0:10:30.080 --> 0:10:32.160 I think a lot of people and companies want to 0:10:32.160 --> 0:10:36.160 invest in tech, but they can't number one, identify the 0:10:36.200 --> 0:10:39.319 talent or afford the talent locally, and they don't know 0:10:39.360 --> 0:10:43.880 the strategy. So me personally, I decided to outsource the 0:10:43.880 --> 0:10:45.800 India because that's a that's a tech hub. 0:10:45.880 --> 0:10:47.560 And even though you know, as. 0:10:47.480 --> 0:10:51.760 An entrepreneur, I'm primarily in the transportation space, the way 0:10:51.760 --> 0:10:53.800 we built our company and kind of where we're going, 0:10:54.520 --> 0:10:56.560 where we're planning to go forward is kind of in 0:10:56.559 --> 0:10:57.200 the tech space. 0:10:58.640 --> 0:11:00.800 So what was the first thing that you outsource? Like, 0:11:00.840 --> 0:11:04.240 what was the first job here? Man, So we started outsourcing. 0:11:04.679 --> 0:11:06.200 You know, just to step back a little bit, I 0:11:06.200 --> 0:11:09.760 got it. You know, I left Corporate America twenty and fifteen, 0:11:10.720 --> 0:11:13.600 and you know, invested in my first semi in between 0:11:13.640 --> 0:11:16.880 twenty and fifteen and twenty eighteen. I scaled that to 0:11:17.280 --> 0:11:21.040 about twenty trucks. If you know anything about transportation, specifically 0:11:21.040 --> 0:11:23.080 on the over the road truck and space, the margins 0:11:23.440 --> 0:11:25.800 are slammed. They in double digits, low double digits, So 0:11:26.200 --> 0:11:28.280 you know, you try to find ways to cut costs. 0:11:29.000 --> 0:11:31.800 What I did was, you know, use my corporate. 0:11:31.400 --> 0:11:34.360 Experience, used the exposure I had the outsourcing, and made 0:11:34.400 --> 0:11:37.120 a decision that I wanted to take certain back end 0:11:37.120 --> 0:11:43.920 functions like processing payments to my driver, processing applications related 0:11:43.960 --> 0:11:47.880 to my drivers, you know, maintaining the maintenance records related 0:11:47.880 --> 0:11:48.400 to my truck. 0:11:48.800 --> 0:11:52.080 I wanted to do that outside the business, right because. 0:11:51.760 --> 0:11:55.320 I wanted my internal team to really focus on operational execution. 0:11:55.520 --> 0:11:57.720 Did that happen over time? Like did you start with 0:11:57.760 --> 0:11:58.240 that in mind? 0:11:58.400 --> 0:12:00.680 Like this is I'm on an outsource from the beginning 0:12:00.679 --> 0:12:02.120 because I know these are the things that we're gonna 0:12:02.120 --> 0:12:02.400 have to face. 0:12:02.480 --> 0:12:03.880 Or is that something I learned? 0:12:04.440 --> 0:12:06.440 It's like literally, when I grew the business and I 0:12:06.520 --> 0:12:10.240 recognized that even though my number of units were growing, 0:12:10.640 --> 0:12:15.199 my profitability was not growing as fast. That then I decided, Okay, 0:12:15.280 --> 0:12:17.760 I need to refocus and you know, take some P 0:12:17.880 --> 0:12:19.760 and L lines and reevaluate them. 0:12:20.160 --> 0:12:22.920 So how did you go about getting the first person 0:12:22.960 --> 0:12:23.800 that you outsourced? 0:12:24.000 --> 0:12:26.839 Yeah, so the first thing I did is I reached 0:12:26.840 --> 0:12:30.000 out to relationships I had in corporate America and identified 0:12:30.400 --> 0:12:33.880 a former colleague that was from India. Right, pretty much 0:12:33.880 --> 0:12:35.680 had the skill set I didn't have. Right, he was 0:12:35.720 --> 0:12:38.520 from India, he had experience in I and he had 0:12:38.559 --> 0:12:43.000 experienced outsourcing. So I convinced him that, you know, there 0:12:43.040 --> 0:12:45.840 may be a big void in the transportation space in 0:12:45.960 --> 0:12:49.760 terms of servicing small companies such as myself, and uh, 0:12:50.240 --> 0:12:52.800 you know, he got sold on the idea. We we 0:12:53.440 --> 0:12:57.120 taught to Frank lucas approach man. You know, we traveled 0:12:57.120 --> 0:12:59.600 to India, part Bangalore. 0:13:00.200 --> 0:13:02.160 We keep hearing these stories about India. You know, we got, 0:13:02.280 --> 0:13:05.800 we got. I think you're the second person that traveled 0:13:05.800 --> 0:13:06.319 to India. 0:13:07.000 --> 0:13:09.640 We got. We got screwed real bad in India. We 0:13:09.720 --> 0:13:10.280 had an app. 0:13:10.320 --> 0:13:14.240 We had a DJ app years ago and when he 0:13:14.400 --> 0:13:17.600 was looking to develop an app, and anybody ever has 0:13:17.600 --> 0:13:19.280 done that. You know, it's costs a lot of money 0:13:19.280 --> 0:13:22.080 to get an app developed. So we can do it for 0:13:22.240 --> 0:13:25.960 like sixty seventy percent cheaper. We found in India, and 0:13:25.960 --> 0:13:29.880 they're real good with tech and they speak English when 0:13:29.880 --> 0:13:31.679 they want to. 0:13:32.040 --> 0:13:34.559 So so you had association. 0:13:35.160 --> 0:13:37.280 You know what we did. We watched American Gangster, but 0:13:37.320 --> 0:13:38.880 we left the part out about actually travel. 0:13:39.000 --> 0:13:40.160 We didn't go that we should we should. 0:13:40.440 --> 0:13:43.520 Long story short, we spent like over thirty thousand dollars 0:13:43.520 --> 0:13:46.600 and we got burnt and the product was trashed and 0:13:46.640 --> 0:13:49.360 we had to hire another Indian to go speak to 0:13:49.480 --> 0:13:52.440 them and that was a waste of money and the 0:13:52.480 --> 0:13:55.360 whole thing just fizzled out. So when you went to India, 0:13:55.640 --> 0:13:58.680 how is your experience on the ground of India? 0:13:58.760 --> 0:14:00.880 Yeah, so, I mean on the around is still a 0:14:00.920 --> 0:14:07.720 third world country, so that the infrastructure business wise, it established, right. 0:14:07.800 --> 0:14:11.160 So you know, there's American companies that's been operating in 0:14:11.160 --> 0:14:14.640 India or from India since the nineteen eighties. While it's Apple, 0:14:14.720 --> 0:14:17.520 your Amazon, you know, pretty much all the fortune five 0:14:17.559 --> 0:14:20.320 hundred companies. So for me coming in from a small 0:14:20.320 --> 0:14:22.800 business standpoint, it was like, Okay, how can I get 0:14:22.800 --> 0:14:25.200 a space just like I would do here? How can 0:14:25.240 --> 0:14:28.000 I hire uh? And how can I you know, pretty 0:14:28.040 --> 0:14:32.040 much ensure that those resources uh you know, deliver on 0:14:32.080 --> 0:14:35.240 the services I wanted to. So we literally, man spend 0:14:35.280 --> 0:14:38.560 a couple of months, you know, finding the right place. 0:14:38.640 --> 0:14:39.680 He was out there for months. 0:14:39.840 --> 0:14:43.240 Yeah, oh yeah, this wasn't like a walking apart bro 0:14:43.400 --> 0:14:43.800 like you know. 0:14:43.760 --> 0:14:45.640 Because you had you had your plug to connect with you. 0:14:45.720 --> 0:14:48.960 Of course I had, you know, from India. Yeah, you 0:14:49.000 --> 0:14:51.080 always got to take a local. So you went out 0:14:51.120 --> 0:14:52.760 there for one employee, or you went out there for 0:14:52.800 --> 0:14:53.720 a fleet of employees. 0:14:53.720 --> 0:14:56.040 I went out there to establish a foundation. 0:14:56.320 --> 0:14:58.440 So I wanted at least you know, two to five, 0:14:58.960 --> 0:15:01.280 but you know, we ended up hire and five but 0:15:01.360 --> 0:15:03.840 only two really kind of you know, stay with us 0:15:03.880 --> 0:15:06.160 long term and kind of fitted our mold. But those 0:15:06.160 --> 0:15:09.920 two people right laid the foundation for what we started 0:15:09.920 --> 0:15:10.600 to create long term. 0:15:10.640 --> 0:15:13.000 So you while you're in India for months, who's running 0:15:13.000 --> 0:15:13.600 the business here? 0:15:14.400 --> 0:15:17.200 I'm partner core okay, you know, uh, he was a 0:15:17.240 --> 0:15:19.560 he was a big part of you know, pushing it 0:15:19.600 --> 0:15:20.960 as an operation manager for. 0:15:20.920 --> 0:15:24.480 The business like hurry up, man, so and eventually he 0:15:24.560 --> 0:15:26.200 ended up coming over too, so we end up you know, 0:15:26.240 --> 0:15:26.880 swapping it out. 0:15:26.960 --> 0:15:29.760 Okay, So when you get to India, was it one 0:15:29.800 --> 0:15:31.640 of those things where you went for one employee but 0:15:31.680 --> 0:15:34.200 then you realize that you can turn this into a business, 0:15:35.000 --> 0:15:36.560 and then you realize you need to stay a little 0:15:36.560 --> 0:15:39.560 bit longer just to kind of fully understand the culture. 0:15:39.840 --> 0:15:40.480 Yeah, it went. 0:15:40.640 --> 0:15:43.160 It went from you know, number one, loving the culture, 0:15:43.440 --> 0:15:46.200 to learning the skill sets that they do have and 0:15:46.240 --> 0:15:48.560 how I can plug them into my business, to seeing 0:15:48.600 --> 0:15:51.800 it actually work within my business, to say, Okay, you know, 0:15:51.920 --> 0:15:55.040 I can actually offer this service to other transportation companies 0:15:55.480 --> 0:15:58.840 and I can offer it at a at a reasonable cost. Right, 0:15:59.160 --> 0:16:03.080 And so that's started metro Max Dispatch, and then we 0:16:03.240 --> 0:16:06.720 pretty much launched that business as a service and late 0:16:06.760 --> 0:16:10.880 twenty eighteen, early twenty eighteen, and within a year we exploded. 0:16:10.920 --> 0:16:13.080 Man had over you know, one hundred customers in a 0:16:13.160 --> 0:16:15.480 year and currently we sent at about two hundred customers 0:16:15.480 --> 0:16:16.120 that we support. 0:16:16.280 --> 0:16:18.200 So back end Transportation, you went. 0:16:18.080 --> 0:16:21.840 There to solve the problem of one business and actually 0:16:21.880 --> 0:16:23.200 created another one while you were there. 0:16:23.280 --> 0:16:25.120 Yep, solved the problem of my business. 0:16:25.240 --> 0:16:29.440 Right, I went there selfishless, selfishlessness you know, so you know, 0:16:29.520 --> 0:16:32.000 to get there and then recognize, okay, I can take 0:16:32.040 --> 0:16:35.480 this same solution that spread across other transportation companies. 0:16:36.320 --> 0:16:37.280 It just fell on my left. 0:16:37.680 --> 0:16:40.200 So how much did you pay the first person or 0:16:40.200 --> 0:16:41.040 the first couple people? 0:16:41.920 --> 0:16:44.400 You know, it's about one fourth of what it costs 0:16:44.400 --> 0:16:47.440 of resource here. So it was about five hundred a month, 0:16:47.840 --> 0:16:50.120 five hundred a month for first full time resource. 0:16:50.160 --> 0:16:52.280 And they worked like nine to five, nine to five, 0:16:52.360 --> 0:16:53.440 forty hours a week. 0:16:53.480 --> 0:16:57.000 Forty hours a week, five hundred dollars no benefits, including 0:16:57.040 --> 0:17:05.280 benefits including benefits man to the five hundred health insurance online, yes, sir, okay, okay. 0:17:05.359 --> 0:17:09.080 So that's interesting. The first thing, how are they on hours? 0:17:09.119 --> 0:17:11.560 Because they're like five hours ahead of America. 0:17:11.240 --> 0:17:14.040 Right, yeah, they're ten and a half hours. 0:17:13.920 --> 0:17:16.160 And a half hour. How does that work? 0:17:16.320 --> 0:17:18.280 Well, you know, most of the people we hired they 0:17:18.800 --> 0:17:21.960 worked for former US companies, right, so they already had, 0:17:22.080 --> 0:17:26.480 you know, the US dialect. They already had exposure working 0:17:26.560 --> 0:17:29.359 night shift basically to support day shifts in the US, 0:17:29.840 --> 0:17:32.240 so that that culture is already set in India. 0:17:33.440 --> 0:17:36.320 So they work in night shifts just on the ground. 0:17:36.440 --> 0:17:37.960 So what is the training looking like? 0:17:38.000 --> 0:17:41.080 Are you are you holding trainings, like like, where is 0:17:41.119 --> 0:17:43.360 this happening that you're teaching them the skills that they need? 0:17:43.440 --> 0:17:45.639 Well, when I first got there, happened. Uh, you know 0:17:45.720 --> 0:17:48.920 in person, it's no different than training anybody. 0:17:49.119 --> 0:17:52.600 That you hire here. Right, You have you know your SOPs. Uh, 0:17:52.960 --> 0:17:53.400 you have. 0:17:53.400 --> 0:17:57.919 Certain deadlines, what's SOP standard operating procedures? You know, have 0:17:58.000 --> 0:18:00.720 a job description, you post that. Once you get somebody 0:18:00.720 --> 0:18:03.560 on board, you take them through your own boarding, your training, 0:18:03.840 --> 0:18:06.840 and you know, for skill set wise, they may have 0:18:06.840 --> 0:18:09.880 a skill set that's already advanced or experience in that industry, 0:18:09.920 --> 0:18:12.200 like you got I'm not the first person that outsourced 0:18:12.240 --> 0:18:17.240 transportation to India, right, So it's uh, components and employees 0:18:17.280 --> 0:18:20.080 that are already working in transportation. My job was really 0:18:20.119 --> 0:18:23.400 to you know, hire them and then instead of you know, 0:18:23.400 --> 0:18:27.480 knowing a lot about overall transportation, specifically my business and 0:18:27.480 --> 0:18:28.920 how to support my business. 0:18:30.320 --> 0:18:33.719 So okay, so you get you get up and running, 0:18:33.800 --> 0:18:39.240 you're in India, You get a couple of employees, and 0:18:39.760 --> 0:18:42.680 how did that did that like automatically accelerate your business? 0:18:42.840 --> 0:18:43.800 Yeah? One hundred percent. 0:18:44.160 --> 0:18:47.879 So number one, it costs my front end team to 0:18:48.000 --> 0:18:50.439 not really focus on a lot of adin portions of 0:18:50.440 --> 0:18:53.280 the business. You know, Uh, the biggest thing in transportation 0:18:53.440 --> 0:18:57.840 is really retention the drivers, you know, uh, dealing with maintenance, uh, 0:18:57.960 --> 0:19:02.000 negotiating ideals for free. So my team they didn't have 0:19:02.040 --> 0:19:04.840 to worry about the paperwork side, right, They didn't have 0:19:04.880 --> 0:19:06.960 to worry about payroll, they didn't have to worry about 0:19:07.240 --> 0:19:11.040 maintenance records. They truly focus on our core companicies which 0:19:11.040 --> 0:19:13.560 allowed our business to grow, which allowed me to free 0:19:13.600 --> 0:19:16.840 on my time and then create other businesses in transportation. 0:19:17.600 --> 0:19:22.240 So okay, so at what point did you scale and 0:19:22.320 --> 0:19:24.920 get more employees Like the first two you said, a 0:19:24.960 --> 0:19:27.520 couple of months when you start to hire more people. 0:19:27.640 --> 0:19:31.119 So year two, two thousand and eight, we had I 0:19:31.160 --> 0:19:33.159 mean sorry, year one two thousand and eight, we had 0:19:33.200 --> 0:19:38.520 two people. Twenty nineteen we scaled to about twenty and 0:19:38.600 --> 0:19:41.879 then twenty twenty we started the year with about forty 0:19:42.440 --> 0:19:44.879 and now we're sitting at about eighty. So you know, 0:19:44.960 --> 0:19:47.960 the business grew as number one my business group. But 0:19:48.040 --> 0:19:52.200 also we started to offer these same services and skill 0:19:52.280 --> 0:19:54.000 sets and access. 0:19:53.640 --> 0:19:55.520 To other people, to other people. So you got eighty 0:19:55.520 --> 0:19:57.960 people in India right now, right now, who'd. 0:19:57.680 --> 0:19:59.200 Acquired the additional ones. 0:19:59.200 --> 0:20:00.560 Like, I know you were there for the first couple 0:20:00.600 --> 0:20:03.280 of first two to five, but how do you get 0:20:03.280 --> 0:20:03.600 to forty? 0:20:03.640 --> 0:20:04.840 How do you get to eighty? Is there like a 0:20:04.920 --> 0:20:06.680 hiring manage over there? Yeah? 0:20:06.760 --> 0:20:08.199 Yeah, I mean, you know, once you get to a 0:20:08.240 --> 0:20:11.199 certain size, you put in a manager infrastructure. It's like 0:20:11.240 --> 0:20:13.080 you would do here, and you know, we got an 0:20:13.200 --> 0:20:17.199 HR department and you know they were responsible for, you know, 0:20:17.240 --> 0:20:19.080 pretty much scaling that side of the business. 0:20:19.359 --> 0:20:22.760 Okay, So who what do those eighty employees do? 0:20:23.560 --> 0:20:23.800 Yeah? 0:20:23.880 --> 0:20:27.359 So about forty of them work, well, about forty of 0:20:27.400 --> 0:20:32.080 them primarily working transportation, right, supporting my company as well 0:20:32.119 --> 0:20:36.600 as other transportation related business. The other forty they're doing 0:20:36.600 --> 0:20:42.080 a combination of bookkeeping, our sales marketing, and account management 0:20:42.160 --> 0:20:44.119