1 00:00:01,400 --> 00:00:05,000 Speaker 1: There. Our partners are embracing by G and so now 2 00:00:05,040 --> 00:00:07,280 Speaker 1: people are getting more and more used to seeing on 3 00:00:07,320 --> 00:00:11,440 Speaker 1: their phone that they're operating using by G network speeds. 4 00:00:11,880 --> 00:00:16,720 Speaker 1: I believe people are enjoying these super fast feed enjoying 5 00:00:16,720 --> 00:00:20,280 Speaker 1: the delays in what they're doing. But also specifically around 6 00:00:20,320 --> 00:00:25,360 Speaker 1: the enterprise, you have manufacturing use cases, smart warehouses, data 7 00:00:25,440 --> 00:00:31,680 Speaker 1: collected through sensors, etcetera. By G enabled augmented reality. All 8 00:00:31,720 --> 00:00:35,320 Speaker 1: of that is evolving, and what's really exciting to me 9 00:00:35,400 --> 00:00:41,199 Speaker 1: about it is that it's a steady evolution. Welcome to 10 00:00:41,240 --> 00:00:45,080 Speaker 1: the restless ones. I'm Jonathan Strickland. I've spent more than 11 00:00:45,120 --> 00:00:49,200 Speaker 1: a decade really learning about technology one makes it tick, 12 00:00:49,640 --> 00:00:53,120 Speaker 1: and then describing and explaining that to my audience. But 13 00:00:53,240 --> 00:00:57,080 Speaker 1: it's the conversations with the world's most unconventional thinkers, the 14 00:00:57,240 --> 00:01:01,040 Speaker 1: leaders at the intersection of technology and busness, that fascinate 15 00:01:01,120 --> 00:01:04,480 Speaker 1: me the most. In partnership with T Mobile for Business, 16 00:01:04,520 --> 00:01:06,840 Speaker 1: I explore the unique set of challenges that c T 17 00:01:07,000 --> 00:01:09,319 Speaker 1: o s and c I o s and other tech 18 00:01:09,360 --> 00:01:14,080 Speaker 1: executives face from advancements in cloud and edge computing, software 19 00:01:14,080 --> 00:01:17,440 Speaker 1: as a service, Internet of things, and of course five G. 20 00:01:18,160 --> 00:01:20,800 Speaker 1: WE are often left wondering how the leading minds in 21 00:01:20,880 --> 00:01:29,360 Speaker 1: business continue to thrive. Let's find out. Our guest today 22 00:01:29,440 --> 00:01:33,080 Speaker 1: is John Curtis, VP and General Manager of Samsung Electronics 23 00:01:33,160 --> 00:01:36,800 Speaker 1: America's B two B mobile division. John already had an 24 00:01:36,800 --> 00:01:41,800 Speaker 1: impressive career in the telecommunications industry before joining Samsung, and 25 00:01:42,080 --> 00:01:45,760 Speaker 1: he's seen some major transformations in the sector over the years, 26 00:01:45,800 --> 00:01:49,960 Speaker 1: from the proliferation of smartphones, two systems migrating to the cloud, 27 00:01:50,320 --> 00:01:54,320 Speaker 1: to the mobile office. John seen it all, and like 28 00:01:54,360 --> 00:01:57,080 Speaker 1: a true restless one, he is eager to do his 29 00:01:57,160 --> 00:01:59,880 Speaker 1: part to usher in a future in which mobility inflex 30 00:02:00,000 --> 00:02:03,600 Speaker 1: ability play a crucial role in business. If you listen 31 00:02:03,680 --> 00:02:06,400 Speaker 1: to our two part series with Major League Baseball, you 32 00:02:06,520 --> 00:02:09,400 Speaker 1: heard us talk a lot about how mobile technology is 33 00:02:09,400 --> 00:02:13,280 Speaker 1: playing an increasingly important role in the ballpark experience for 34 00:02:13,400 --> 00:02:17,160 Speaker 1: fans and behind the scenes for the organization. And if 35 00:02:17,200 --> 00:02:20,680 Speaker 1: you haven't listened to that series, you should definitely do 36 00:02:20,760 --> 00:02:24,240 Speaker 1: that because those episodes are great, but they give just 37 00:02:24,400 --> 00:02:30,160 Speaker 1: the tiniest hint of how mobile technology will transform everything. 38 00:02:30,600 --> 00:02:33,040 Speaker 1: We've seen it in our personal lives and we're just 39 00:02:33,240 --> 00:02:35,560 Speaker 1: at the beginning of seeing it do the same thing 40 00:02:35,639 --> 00:02:38,679 Speaker 1: to business. We'll hear a lot more from John about that, 41 00:02:39,400 --> 00:02:41,839 Speaker 1: but let's get to our interview and learn about how 42 00:02:41,919 --> 00:02:45,639 Speaker 1: John got into the world of technology through an interesting pathway, 43 00:02:45,919 --> 00:02:51,079 Speaker 1: one that involves fruit. John, it is such a pleasure 44 00:02:51,160 --> 00:02:55,000 Speaker 1: to have you on The Restless Ones. Welcome to the show, Jonathan, 45 00:02:55,040 --> 00:02:57,680 Speaker 1: Thank you so much. Really excited to be here with you. 46 00:02:58,240 --> 00:03:01,160 Speaker 1: I'm excited too. And one thing I always like to 47 00:03:01,160 --> 00:03:03,840 Speaker 1: do before I started getting elbows deep into the tech 48 00:03:04,040 --> 00:03:07,960 Speaker 1: is to learn more about the guests I have. So 49 00:03:08,080 --> 00:03:10,120 Speaker 1: I really want to know how did you first get 50 00:03:10,200 --> 00:03:13,359 Speaker 1: interested in the world of technology? If you go back 51 00:03:13,400 --> 00:03:17,520 Speaker 1: to the early nineties. I grew up in Dublin and Ireland, 52 00:03:17,600 --> 00:03:20,280 Speaker 1: but my sister came over to the States to do 53 00:03:20,400 --> 00:03:22,880 Speaker 1: post graduate school and she went to m I T 54 00:03:23,080 --> 00:03:26,560 Speaker 1: in Boston actually, and she came home when Christmas and 55 00:03:26,600 --> 00:03:29,960 Speaker 1: got our computer and plugged a telephone cable into it 56 00:03:30,440 --> 00:03:32,880 Speaker 1: and typed in a whole lot of stuff into the 57 00:03:32,880 --> 00:03:37,080 Speaker 1: computer and gave us an email address at IOL Ireland 58 00:03:37,120 --> 00:03:41,040 Speaker 1: Online dot i E. So in n we had email 59 00:03:41,120 --> 00:03:44,080 Speaker 1: at home, and myself and my parents didn't have a 60 00:03:44,160 --> 00:03:46,600 Speaker 1: clue what to do with that. Who We used to 61 00:03:46,680 --> 00:03:49,120 Speaker 1: just type in on the computer at home and in 62 00:03:49,160 --> 00:03:52,560 Speaker 1: her office in Boston, she was able to see what 63 00:03:52,640 --> 00:03:55,800 Speaker 1: we were typing and to respond. But I also vividly 64 00:03:55,880 --> 00:03:59,680 Speaker 1: remember getting my first mobile phone when I was in 65 00:04:00,080 --> 00:04:04,520 Speaker 1: university myself in the mid nineties and being so excited 66 00:04:04,520 --> 00:04:06,920 Speaker 1: with that. So later on in life, when I had 67 00:04:06,960 --> 00:04:10,400 Speaker 1: the opportunity to work in technology, it felt like a 68 00:04:10,480 --> 00:04:14,160 Speaker 1: very natural step. When did you decide that this was 69 00:04:14,760 --> 00:04:18,400 Speaker 1: something you wanted to look into more seriously, like going 70 00:04:18,440 --> 00:04:22,120 Speaker 1: into technology as a as a career field. I decided 71 00:04:22,160 --> 00:04:26,880 Speaker 1: to go into customer management, customer engagement and sales, and 72 00:04:27,000 --> 00:04:30,440 Speaker 1: actually went over to the UK to work in a 73 00:04:30,560 --> 00:04:35,200 Speaker 1: fruit factory distributing fruit products to a company called Azda 74 00:04:35,279 --> 00:04:38,719 Speaker 1: that later got acquired by Walmart. So I would see 75 00:04:38,760 --> 00:04:42,560 Speaker 1: that my career in tech started in a career and 76 00:04:42,600 --> 00:04:46,400 Speaker 1: customer management. Interesting and how did you make that move 77 00:04:46,440 --> 00:04:50,479 Speaker 1: over into the telecommunication sector. My wife is actually from 78 00:04:50,520 --> 00:04:53,680 Speaker 1: New Zealand, and we moved all the way down to 79 00:04:53,960 --> 00:04:58,599 Speaker 1: New Zealand and I met a person who worked for 80 00:04:58,880 --> 00:05:02,680 Speaker 1: Telecom New Zealand and they offered me a job that 81 00:05:02,680 --> 00:05:06,280 Speaker 1: that I could start in telecommunications, and which was obviously 82 00:05:06,440 --> 00:05:11,359 Speaker 1: the foray into technology. That was a really exciting time 83 00:05:11,440 --> 00:05:16,919 Speaker 1: to join because mobile phones were just starting. Everyone was 84 00:05:17,000 --> 00:05:21,240 Speaker 1: considering to get their first mobile phone, and broadband was 85 00:05:21,360 --> 00:05:24,520 Speaker 1: launched when I was working there and right after I started, 86 00:05:24,800 --> 00:05:29,039 Speaker 1: so the whole concept of the Internet, mobility, faster and 87 00:05:29,160 --> 00:05:32,719 Speaker 1: faster speeds was something that was coming about. So again 88 00:05:32,800 --> 00:05:35,880 Speaker 1: I got bitten by the bug with joining that and 89 00:05:36,120 --> 00:05:39,240 Speaker 1: I learned both sales and learned technology at the same time. 90 00:05:41,080 --> 00:05:42,720 Speaker 1: At this point, I thought it would be a good 91 00:05:42,720 --> 00:05:46,039 Speaker 1: idea to drill down into John's more recent experiences in 92 00:05:46,080 --> 00:05:49,440 Speaker 1: the tech sector and to talk about Samsung Electronics America's 93 00:05:49,480 --> 00:05:52,000 Speaker 1: B two B strategy as well as how the pandemic 94 00:05:52,040 --> 00:05:55,680 Speaker 1: has played a part in ramping up organizational transformations across 95 00:05:55,760 --> 00:05:59,960 Speaker 1: multiple industries. How did you end up over at Sam's 96 00:06:00,440 --> 00:06:03,440 Speaker 1: It's a funny story. So I came back to Ireland. 97 00:06:03,600 --> 00:06:07,800 Speaker 1: The economy was was absolutely on fire with the Celtic Tiger, 98 00:06:08,000 --> 00:06:11,000 Speaker 1: so I joined the company called their Southern Ireland that 99 00:06:11,160 --> 00:06:14,760 Speaker 1: later got acquired by a global mobile phone company and 100 00:06:14,800 --> 00:06:18,919 Speaker 1: spent sixteen wonderful years with Voda Phone. And then about 101 00:06:19,040 --> 00:06:22,159 Speaker 1: five years ago Sampson got in touch with me about 102 00:06:22,160 --> 00:06:25,640 Speaker 1: whether I wanted to come over and joined the building 103 00:06:25,680 --> 00:06:29,440 Speaker 1: out and the evolution of our B two be mobile 104 00:06:29,600 --> 00:06:32,800 Speaker 1: organization to really really build out from the ground up. 105 00:06:33,080 --> 00:06:35,960 Speaker 1: So there's yes. So it was around the sixteen when 106 00:06:36,000 --> 00:06:40,880 Speaker 1: I joined the journey with Samson, Wow and out of curiosity. 107 00:06:41,040 --> 00:06:45,240 Speaker 1: So let's say that you're in a social situation and 108 00:06:45,680 --> 00:06:48,760 Speaker 1: casual acquaintance comes up and asks, so, what do you 109 00:06:48,839 --> 00:06:51,320 Speaker 1: do for a living? How do you describe your job 110 00:06:51,400 --> 00:06:54,360 Speaker 1: to someone who's not in the industry, and very simply, 111 00:06:54,560 --> 00:06:57,000 Speaker 1: what I would say that I, and more importantly the 112 00:06:57,040 --> 00:07:00,320 Speaker 1: rest of the team in in Samson and about B 113 00:07:00,440 --> 00:07:04,919 Speaker 1: to Be do is we help businesses digitize and engage 114 00:07:04,960 --> 00:07:09,279 Speaker 1: with their employees and change their customer experience. So that's 115 00:07:09,320 --> 00:07:13,240 Speaker 1: really our mission, and we do this across three primary 116 00:07:13,320 --> 00:07:19,480 Speaker 1: areas hardware, software, and support excellent. So you so you're 117 00:07:19,520 --> 00:07:25,440 Speaker 1: really focused on facilitating the ability of other organizations to 118 00:07:25,760 --> 00:07:31,840 Speaker 1: be more effective, to perhaps even go through true digital transformations, 119 00:07:31,960 --> 00:07:38,200 Speaker 1: and and you're really enabling that sort of process to happen. Yes, exactly, 120 00:07:38,200 --> 00:07:41,920 Speaker 1: that's absolutely our mission and I truly believe we're achieving 121 00:07:41,960 --> 00:07:44,960 Speaker 1: it with many companies. This is a good chance for 122 00:07:45,040 --> 00:07:47,720 Speaker 1: us to kind of segue over and talk a little 123 00:07:47,720 --> 00:07:53,160 Speaker 1: bit more about your experience directly in the field. And 124 00:07:53,240 --> 00:07:56,360 Speaker 1: one thing I wanted to ask you about is when 125 00:07:56,400 --> 00:07:59,000 Speaker 1: you got your start and telecommunications, it was really just 126 00:07:59,200 --> 00:08:03,000 Speaker 1: before the the dawn of the smartphone really took off. 127 00:08:03,360 --> 00:08:07,560 Speaker 1: How would you say smartphones have have transformed the industry, Jonathan, 128 00:08:07,640 --> 00:08:10,480 Speaker 1: your gentleman, and how you're describing this. But I was 129 00:08:10,560 --> 00:08:13,000 Speaker 1: well into my career when the smartphone came about. I'm 130 00:08:13,040 --> 00:08:17,760 Speaker 1: older than you're than you're insinuating, So I think they 131 00:08:17,760 --> 00:08:22,160 Speaker 1: are continuing to transform industries and society. I guess it's 132 00:08:22,200 --> 00:08:24,960 Speaker 1: it's a truism, you know. That's They're the last thing 133 00:08:25,080 --> 00:08:26,640 Speaker 1: many of us look at before we go to sleep 134 00:08:26,680 --> 00:08:28,880 Speaker 1: at night, the first thing we think about when we 135 00:08:28,880 --> 00:08:31,920 Speaker 1: wake up in the morning, and they're how we travel there, 136 00:08:31,920 --> 00:08:34,400 Speaker 1: how we communicate there, how we order food, or how 137 00:08:34,440 --> 00:08:38,160 Speaker 1: we order transport. And I don't see that that's going 138 00:08:38,200 --> 00:08:43,040 Speaker 1: to change anytime soon. We're in a constant state of 139 00:08:43,360 --> 00:08:47,400 Speaker 1: evolution with smartphones, and the next phase now that we're 140 00:08:47,400 --> 00:08:50,760 Speaker 1: in at the moment is the evolution of the user interfaces, 141 00:08:51,200 --> 00:08:55,320 Speaker 1: and that's what we're really focused on in Samson makes 142 00:08:55,320 --> 00:08:58,160 Speaker 1: perfect sense to me, as you point out the smartphone 143 00:08:58,160 --> 00:09:01,319 Speaker 1: has sort of become the onto it through which we 144 00:09:01,720 --> 00:09:06,679 Speaker 1: interface with nearly every aspect of modern life. I just 145 00:09:06,720 --> 00:09:11,920 Speaker 1: see that evolution continuing at an ever increasing pace. Absolutely, 146 00:09:12,120 --> 00:09:14,480 Speaker 1: and I could, for a moment just pause and talk 147 00:09:14,559 --> 00:09:19,440 Speaker 1: about enterprise mobility. I think we're only at the beginning, 148 00:09:19,720 --> 00:09:25,480 Speaker 1: but when it comes to enterprises, they're only about to 149 00:09:25,559 --> 00:09:30,760 Speaker 1: penetrate it. So only about of employees are given a 150 00:09:30,840 --> 00:09:35,000 Speaker 1: mobile phone or mobile device in order to conduct their work. 151 00:09:35,440 --> 00:09:38,960 Speaker 1: So we're only at the beginning of that evolution. And 152 00:09:39,000 --> 00:09:43,200 Speaker 1: the opportunity for enterprises to think about how they can 153 00:09:43,240 --> 00:09:47,440 Speaker 1: mobilize and digitize their workforce in order to better serve 154 00:09:47,480 --> 00:09:52,400 Speaker 1: their customers or better manage their own business is exponential, 155 00:09:52,760 --> 00:09:56,720 Speaker 1: and it's absolutely huge, and that's what's really exciting. A 156 00:09:56,840 --> 00:10:00,960 Speaker 1: great example is Walmart. We've just launched the program with 157 00:10:01,040 --> 00:10:07,520 Speaker 1: Walmart to distribute seven hundred and forty thousand mobile devices 158 00:10:07,559 --> 00:10:10,880 Speaker 1: to all of their store associates in order to digitize them. 159 00:10:11,240 --> 00:10:14,359 Speaker 1: But the absolute power of that is that their associates 160 00:10:14,559 --> 00:10:17,439 Speaker 1: are able to use the device with many apps inside 161 00:10:17,440 --> 00:10:20,200 Speaker 1: Walmart during the day when they're in the store, but 162 00:10:20,240 --> 00:10:22,320 Speaker 1: then they're able to take them home and use them 163 00:10:22,320 --> 00:10:25,080 Speaker 1: at home for their own personal use. And that's a 164 00:10:25,200 --> 00:10:28,800 Speaker 1: great example of what many companies are talking to us 165 00:10:28,840 --> 00:10:33,480 Speaker 1: at the moment about about how can I digitize every 166 00:10:33,480 --> 00:10:37,400 Speaker 1: single member of my workforce in order to increase scanning, 167 00:10:37,800 --> 00:10:43,280 Speaker 1: increased learning, increase development, and increased customer engagement. That figure 168 00:10:43,360 --> 00:10:46,360 Speaker 1: you you throughout really floored me to think that that's 169 00:10:46,400 --> 00:10:51,360 Speaker 1: how how far along and that journey enterprises are. Because 170 00:10:51,400 --> 00:10:54,079 Speaker 1: as we were talking about earlier, obviously the smartphone has 171 00:10:54,120 --> 00:10:57,559 Speaker 1: become a central point in our personal lives. I could 172 00:10:57,600 --> 00:11:02,960 Speaker 1: easily see it becoming a more centralized component of a 173 00:11:02,960 --> 00:11:09,120 Speaker 1: lot of enterprise activities to facilitate business and to uh 174 00:11:09,280 --> 00:11:13,559 Speaker 1: empower workforces and decision making. You think of just the 175 00:11:13,559 --> 00:11:18,240 Speaker 1: the capacity for being able to gather and analyze data 176 00:11:18,360 --> 00:11:22,400 Speaker 1: that would have a direct impact on on business practices alone. 177 00:11:22,960 --> 00:11:29,120 Speaker 1: It's pretty phenomenal stuff, absolutely, And you know we can 178 00:11:29,320 --> 00:11:32,160 Speaker 1: think about and you know, we all talk so often 179 00:11:32,720 --> 00:11:37,040 Speaker 1: about the pandemic, and you know what happened with COVID 180 00:11:37,120 --> 00:11:39,840 Speaker 1: nineteen and how that that brought about a change in 181 00:11:39,880 --> 00:11:44,360 Speaker 1: work practice. You know, curb side curbside delivery, at home delivery, 182 00:11:44,840 --> 00:11:49,800 Speaker 1: knowing where things are. All of this is driven by mobility, 183 00:11:49,920 --> 00:11:53,120 Speaker 1: by knowing where everything is by being able to continuously 184 00:11:53,160 --> 00:11:58,560 Speaker 1: assess the environment, continuously scan inventory. The more companies get 185 00:11:58,600 --> 00:12:01,640 Speaker 1: better at scanning, invent to worry and knowing what's happening, 186 00:12:02,000 --> 00:12:05,400 Speaker 1: the better. We were talking recently with one retailer when 187 00:12:05,440 --> 00:12:09,200 Speaker 1: you're talking about the management of information, and they were saying, 188 00:12:09,200 --> 00:12:12,680 Speaker 1: when they say on their website that they are out 189 00:12:12,720 --> 00:12:17,560 Speaker 1: of stock, potentially it's plus or minus tw to what 190 00:12:17,679 --> 00:12:21,200 Speaker 1: they're telling themselves is in their warehouse or is in 191 00:12:21,240 --> 00:12:24,920 Speaker 1: their stores because they don't know, and they obviously want 192 00:12:25,000 --> 00:12:27,800 Speaker 1: to get the power of that to the knowledge to 193 00:12:27,920 --> 00:12:31,000 Speaker 1: know everything that's on the shelves, etcetera, so they can 194 00:12:31,040 --> 00:12:35,800 Speaker 1: reduce that plus or minus because very simply, they don't 195 00:12:35,800 --> 00:12:38,920 Speaker 1: want to tell their customer who wants to buy something 196 00:12:39,160 --> 00:12:41,600 Speaker 1: that they're out of stock if they're in stock, because 197 00:12:41,600 --> 00:12:45,240 Speaker 1: obviously that's a lost sale. And then also when we 198 00:12:45,320 --> 00:12:48,920 Speaker 1: think about curbside delivery curbside pickup, you have the whole 199 00:12:48,960 --> 00:12:53,480 Speaker 1: concept of really their retailers wanting to transact with their 200 00:12:53,520 --> 00:12:57,840 Speaker 1: customers where the customer is, not where their product is, 201 00:12:57,960 --> 00:13:02,280 Speaker 1: to make it as easy as possible. And related to that, 202 00:13:02,360 --> 00:13:05,840 Speaker 1: I remember reading an article not too long ago about 203 00:13:06,240 --> 00:13:09,160 Speaker 1: sort of the behind the scenes operations of big retail 204 00:13:09,200 --> 00:13:14,560 Speaker 1: companies that were now beginning to benefit from UH more 205 00:13:14,600 --> 00:13:17,600 Speaker 1: accurate scans on the supply chain side, so that not 206 00:13:17,720 --> 00:13:20,760 Speaker 1: only would they already know ahead of time how much 207 00:13:21,160 --> 00:13:24,600 Speaker 1: inventory was coming in, they would even know how many 208 00:13:24,720 --> 00:13:27,600 Speaker 1: employees would need to be there to greet the truck 209 00:13:27,640 --> 00:13:30,559 Speaker 1: in order to unload it. You're totally right. It's the 210 00:13:30,600 --> 00:13:34,920 Speaker 1: ability to know that information, and we believe that that 211 00:13:35,200 --> 00:13:39,120 Speaker 1: starts with mobilizing and digitizing every one of your workforce. 212 00:13:46,040 --> 00:13:49,280 Speaker 1: At T Mobile. For business, unconventional thinking means we see 213 00:13:49,320 --> 00:13:52,199 Speaker 1: things differently, so you can focus on what matters most. 214 00:13:52,480 --> 00:13:55,720 Speaker 1: Where some see another small town, we see businesses in 215 00:13:55,720 --> 00:13:58,400 Speaker 1: need of connectivity. So we built the largest five G 216 00:13:58,559 --> 00:14:01,920 Speaker 1: network to cover cities, towns, and the most interstate miles 217 00:14:01,960 --> 00:14:04,360 Speaker 1: in between. Where some see a caller in a queue, 218 00:14:04,559 --> 00:14:07,679 Speaker 1: we see an opportunity for our experts to provide solutions 219 00:14:07,800 --> 00:14:11,839 Speaker 1: without transfers. Where some see another virtual meeting, we see 220 00:14:11,880 --> 00:14:15,800 Speaker 1: five G enabling wireless, real time translations almost anywhere you 221 00:14:15,880 --> 00:14:18,880 Speaker 1: do business. Our unique approach has made us the leader 222 00:14:18,960 --> 00:14:22,200 Speaker 1: in five G, number one in customer satisfaction, and a 223 00:14:22,200 --> 00:14:25,080 Speaker 1: partner who includes first class benefits. Like five G and 224 00:14:25,240 --> 00:14:28,320 Speaker 1: every plan so you get it all without trade offs. 225 00:14:28,680 --> 00:14:32,440 Speaker 1: Unconventional thinking is better for business t Mobile for Business 226 00:14:32,680 --> 00:14:34,760 Speaker 1: Open Signal Awards to Mobile as America's passes five G 227 00:14:34,800 --> 00:14:38,160 Speaker 1: Network USA five G User Experience reportul Capable device required 228 00:14:38,160 --> 00:14:39,920 Speaker 1: coverage not available in some areas. Some uses may require 229 00:14:39,920 --> 00:14:41,840 Speaker 1: certain planner feature. See mobile dot com. For JD Power 230 00:14:42,440 --> 00:14:51,200 Speaker 1: Award information, visit JD power dot com slash Awards. John 231 00:14:51,240 --> 00:14:55,840 Speaker 1: You mentioned, of course the pandemic made massive changes required 232 00:14:55,880 --> 00:14:59,360 Speaker 1: throughout multiple sectors all around the world. What were some 233 00:14:59,440 --> 00:15:02,400 Speaker 1: of the changes in practices and what were some of 234 00:15:02,400 --> 00:15:06,160 Speaker 1: the technologies that really enabled you to meet the challenge 235 00:15:06,400 --> 00:15:09,440 Speaker 1: of still, you know, doing business as usual in a 236 00:15:09,560 --> 00:15:14,120 Speaker 1: very unusual set of circumstances. Within Sampson, we decided to 237 00:15:14,280 --> 00:15:18,680 Speaker 1: really focus on management information, and I would suggest that 238 00:15:18,800 --> 00:15:23,840 Speaker 1: not only did technology increase ten years in one month 239 00:15:24,160 --> 00:15:28,160 Speaker 1: for many companies, but our grasp on our business and 240 00:15:28,360 --> 00:15:32,400 Speaker 1: knowledge and insight into our business increased ten years in 241 00:15:32,480 --> 00:15:36,320 Speaker 1: one month. So we were able to increase our amount 242 00:15:36,440 --> 00:15:40,479 Speaker 1: of customer engagement and increase our amount of people engagement. 243 00:15:40,960 --> 00:15:44,400 Speaker 1: That I'm really proud of what the team did by 244 00:15:44,480 --> 00:15:48,360 Speaker 1: really being resilient and thinking for every individual, how can 245 00:15:48,400 --> 00:15:52,480 Speaker 1: I personally change with what's happened, and how can I 246 00:15:52,600 --> 00:15:56,080 Speaker 1: change what I'm doing? And then that the last part, Jonathan, 247 00:15:56,080 --> 00:15:59,240 Speaker 1: to your question there was how did technology help? Again? 248 00:15:59,280 --> 00:16:04,960 Speaker 1: It comes back ability, mobility, mobility, so all about enabling 249 00:16:05,400 --> 00:16:09,840 Speaker 1: the seam with communication. I think it's fascinating how video 250 00:16:09,960 --> 00:16:14,600 Speaker 1: communication has really taken a step forward. We could all 251 00:16:14,800 --> 00:16:20,240 Speaker 1: say the video communication was key before, but nowadays video 252 00:16:20,240 --> 00:16:25,400 Speaker 1: communication is the default and anything else is secondary. So 253 00:16:25,400 --> 00:16:29,960 Speaker 1: so that's quite quite incredible, I believe. Yeah, I think 254 00:16:30,000 --> 00:16:33,280 Speaker 1: you're right on the money, John. It really did show 255 00:16:33,320 --> 00:16:36,920 Speaker 1: that not only could we manage during a great time 256 00:16:36,960 --> 00:16:40,360 Speaker 1: of transition, we could flourish. We just had to make 257 00:16:40,360 --> 00:16:42,600 Speaker 1: sure we were using the right tools in order to 258 00:16:42,640 --> 00:16:47,480 Speaker 1: do it. Absolutely, you mustn't forget that that us extroverts 259 00:16:47,920 --> 00:16:52,160 Speaker 1: do need to have the in person contact in order 260 00:16:52,200 --> 00:16:55,800 Speaker 1: to feel energized in what we do. And that's why, 261 00:16:56,240 --> 00:16:58,280 Speaker 1: you know, we've been doing a lot of thinking about 262 00:16:58,280 --> 00:17:02,640 Speaker 1: how we describe Samsung strategy and as we go forward, 263 00:17:02,640 --> 00:17:06,000 Speaker 1: and when we're advising and consulting with our customer base, 264 00:17:06,359 --> 00:17:09,600 Speaker 1: we've been discussing how we're in the and era, not 265 00:17:09,760 --> 00:17:14,679 Speaker 1: the or era, and it's vitally important for businesses to 266 00:17:14,800 --> 00:17:18,320 Speaker 1: consider their employee base and their customer base and figure 267 00:17:18,359 --> 00:17:21,960 Speaker 1: out how to do both and how to enable the 268 00:17:21,960 --> 00:17:25,280 Speaker 1: workforce to work at home and enable the workforce to 269 00:17:25,280 --> 00:17:28,119 Speaker 1: be in the office as well, and neither of those 270 00:17:28,200 --> 00:17:32,960 Speaker 1: two to feel disenfranchised by by where they choose to locate. 271 00:17:33,520 --> 00:17:38,159 Speaker 1: We recently did a study and sixty seven percent of 272 00:17:38,240 --> 00:17:41,760 Speaker 1: companies are considering permanent work from home policies. That's an 273 00:17:41,760 --> 00:17:46,600 Speaker 1: incredible number, and scent of remote workers are happy with 274 00:17:46,640 --> 00:17:50,600 Speaker 1: their current arrangement. So those two factors, coupled with the 275 00:17:50,640 --> 00:17:53,200 Speaker 1: obvious that the war on talent, that there is a 276 00:17:53,280 --> 00:17:55,800 Speaker 1: course of the US at the moment, mean that it's 277 00:17:55,920 --> 00:18:01,600 Speaker 1: really important for businesses to enable collaboration between home and 278 00:18:01,840 --> 00:18:06,040 Speaker 1: the office. I completely agree. It's so interesting to be 279 00:18:07,200 --> 00:18:11,520 Speaker 1: to be present during a transitional era like that. It's 280 00:18:11,560 --> 00:18:16,800 Speaker 1: incredibly unfortunate that a pandemic was the inciting incident, but 281 00:18:16,960 --> 00:18:23,680 Speaker 1: to actually see a major transition culturally throughout the entire 282 00:18:23,720 --> 00:18:28,120 Speaker 1: world is pretty phenomenal. And to know that we have 283 00:18:28,680 --> 00:18:32,880 Speaker 1: different approaches to meet that is also really amazing. Out 284 00:18:32,880 --> 00:18:36,400 Speaker 1: of curiosity, what are some of the verticals or markets 285 00:18:36,440 --> 00:18:39,680 Speaker 1: that the B two B Mobile division is really focused 286 00:18:39,680 --> 00:18:43,920 Speaker 1: on right now. So we focus across all the main ones, 287 00:18:44,040 --> 00:18:46,840 Speaker 1: but some of the top ones. At the moment, we're 288 00:18:47,000 --> 00:18:51,560 Speaker 1: super focused in something of the education vertical. Obviously, you know, 289 00:18:51,600 --> 00:18:53,840 Speaker 1: we talked about how enterprises has changed. You know, we 290 00:18:53,920 --> 00:18:57,280 Speaker 1: mustn't forget all of the educators out there that have 291 00:18:57,400 --> 00:19:01,320 Speaker 1: to change so dramatically last year, and many of them 292 00:19:01,400 --> 00:19:06,239 Speaker 1: didn't have the existing technology strategies to accommodate this. And 293 00:19:06,280 --> 00:19:10,840 Speaker 1: they're still within an evolution considering now what's happening with 294 00:19:10,880 --> 00:19:14,240 Speaker 1: all of the return to school. So we're really focused. 295 00:19:14,240 --> 00:19:19,160 Speaker 1: They're helping the schools consider both the hardware, the software, 296 00:19:19,280 --> 00:19:22,159 Speaker 1: you know, the platform and the security that's needed in 297 00:19:22,240 --> 00:19:25,520 Speaker 1: order to enable for for the school children and thinking 298 00:19:25,560 --> 00:19:29,320 Speaker 1: about that and era as well about the school kids 299 00:19:29,359 --> 00:19:31,240 Speaker 1: that need to be at home and the ones that 300 00:19:31,320 --> 00:19:35,840 Speaker 1: need to be in the school. So educations a big focus. 301 00:19:35,840 --> 00:19:40,320 Speaker 1: Healthcare continues to be a really big focus. Again. Healthcare 302 00:19:40,400 --> 00:19:44,240 Speaker 1: changed quite dramatically as a result of the pandemic. The 303 00:19:44,280 --> 00:19:47,800 Speaker 1: whole concept of telehealth was there before the pandemic, but 304 00:19:47,880 --> 00:19:52,080 Speaker 1: it became a very fast, real and furious solution for 305 00:19:52,280 --> 00:19:56,000 Speaker 1: the client base within within healthcare, and we have a 306 00:19:56,119 --> 00:20:00,920 Speaker 1: number of different solutions with many healthcare partners. And then finally, 307 00:20:01,200 --> 00:20:05,679 Speaker 1: we're also very focused on the finance vertical, not to 308 00:20:05,880 --> 00:20:08,480 Speaker 1: exclude any of the ones that I'm not mentioning, but 309 00:20:08,600 --> 00:20:12,880 Speaker 1: obviously that's a very conservative industry historically relied on in 310 00:20:12,960 --> 00:20:17,000 Speaker 1: person interactions, and we're talking to them. We're excited at 311 00:20:17,000 --> 00:20:19,280 Speaker 1: the moment we have the launch of some of our 312 00:20:19,520 --> 00:20:23,240 Speaker 1: our new phones that we've recently launched, both the Flip 313 00:20:23,280 --> 00:20:27,240 Speaker 1: Phone and the Fold Phone, but the Fold Phone specifically 314 00:20:27,320 --> 00:20:30,720 Speaker 1: around the finance vertical is creating a lot of buzz 315 00:20:31,080 --> 00:20:33,800 Speaker 1: because that goes from being a phone to a tablet 316 00:20:33,880 --> 00:20:36,440 Speaker 1: to a computer with the use of a Bluetooth keyboard 317 00:20:36,920 --> 00:20:40,480 Speaker 1: in in a seamless transition, and then just simply folds 318 00:20:40,560 --> 00:20:44,760 Speaker 1: back to being the phone again. So as our finance 319 00:20:44,920 --> 00:20:48,800 Speaker 1: vertical partners are talking to us, they're they're talking to 320 00:20:48,880 --> 00:20:51,919 Speaker 1: us about how they can change their user interface and 321 00:20:51,960 --> 00:20:55,360 Speaker 1: their engagement with their customer and client base in order 322 00:20:55,400 --> 00:20:59,840 Speaker 1: to differentiate amongst themselves. I was eager to get John's 323 00:20:59,840 --> 00:21:03,240 Speaker 1: in site into a topic. I think that is really 324 00:21:03,280 --> 00:21:07,240 Speaker 1: interesting that of five G and I suspected that John's 325 00:21:07,240 --> 00:21:10,520 Speaker 1: experience in the field of mobile technology would mean he'd 326 00:21:10,520 --> 00:21:16,200 Speaker 1: have some interesting perspectives on it, and I was not disappointed. John. 327 00:21:16,240 --> 00:21:18,119 Speaker 1: I think this is a great moment for us to 328 00:21:18,200 --> 00:21:21,840 Speaker 1: start talking about some emerging technologies. And there's what I've 329 00:21:21,840 --> 00:21:24,240 Speaker 1: been dying to ask you because I feel that you 330 00:21:24,280 --> 00:21:26,879 Speaker 1: would really have a lot to say about it, and 331 00:21:26,920 --> 00:21:31,720 Speaker 1: that is five G deployment. We've seen that being rolled 332 00:21:31,760 --> 00:21:36,359 Speaker 1: out over the last year and it's really I think 333 00:21:36,400 --> 00:21:42,000 Speaker 1: poised to make some big changes in the world of 334 00:21:42,119 --> 00:21:47,480 Speaker 1: business UH and it obviously goes beyond smartphones. We typically 335 00:21:47,520 --> 00:21:50,560 Speaker 1: think of it in the terms of smartphones, but obviously 336 00:21:50,600 --> 00:21:54,560 Speaker 1: this this UH communications technology has more applications beyond that. 337 00:21:54,960 --> 00:21:59,840 Speaker 1: So where does Samsung see this going Within some some 338 00:22:00,080 --> 00:22:04,800 Speaker 1: we see it as absolutely core and it's all about 339 00:22:04,880 --> 00:22:10,399 Speaker 1: driving a ubiquitous pickup vi G technology. We were the 340 00:22:10,480 --> 00:22:14,920 Speaker 1: first to bring five G into our smartphones, and now 341 00:22:15,119 --> 00:22:19,399 Speaker 1: all of our main phones and flagship phones that we 342 00:22:19,480 --> 00:22:23,200 Speaker 1: deploy all have five G technology in them, and our 343 00:22:23,240 --> 00:22:26,879 Speaker 1: partners are embracing five G and so now people are 344 00:22:26,880 --> 00:22:29,280 Speaker 1: getting more and more used to seeing on their phone 345 00:22:29,440 --> 00:22:33,919 Speaker 1: that they're operating using five G network speeds. I believe 346 00:22:34,000 --> 00:22:38,840 Speaker 1: people are enjoying these super fast speeds, enjoying no delays 347 00:22:39,080 --> 00:22:42,560 Speaker 1: in what they're doing. But also specifically around the enterprise, 348 00:22:43,000 --> 00:22:47,960 Speaker 1: we see private networks as a as a big opportunity 349 00:22:48,000 --> 00:22:52,320 Speaker 1: within this, and private networks allows you to provide secure environments, 350 00:22:52,359 --> 00:22:56,360 Speaker 1: super fast environments, allows you to transition from the private 351 00:22:56,520 --> 00:23:01,000 Speaker 1: to the public network um and also give you information 352 00:23:01,440 --> 00:23:05,680 Speaker 1: and allows you to to manage information. But there's many 353 00:23:05,840 --> 00:23:08,720 Speaker 1: use cases to talk about. Two of them you have 354 00:23:08,800 --> 00:23:14,800 Speaker 1: manufacturing use cases, smart warehouses, data collected through centers, etcetera, 355 00:23:15,040 --> 00:23:20,240 Speaker 1: by G enabled augmented reality. All of that is evolving. 356 00:23:20,480 --> 00:23:23,560 Speaker 1: And what's really exciting to me about it is that 357 00:23:23,680 --> 00:23:28,040 Speaker 1: it's a steady evolution. It's not jerks where it's taking jumps. 358 00:23:28,320 --> 00:23:31,280 Speaker 1: It's just it's a really steady evolution where if you 359 00:23:31,440 --> 00:23:34,560 Speaker 1: just stop and you cast your mind back a year, 360 00:23:34,680 --> 00:23:37,120 Speaker 1: clastomer mind back a couple of years, you don't even 361 00:23:37,160 --> 00:23:40,120 Speaker 1: realize how you've evolved into it. Just like the whole 362 00:23:40,160 --> 00:23:43,560 Speaker 1: concept of the self driving car, etcetera. Cars are getting 363 00:23:43,560 --> 00:23:47,240 Speaker 1: more and more intelligent and doing more and more for you. 364 00:23:47,560 --> 00:23:50,320 Speaker 1: So it's not a question of going from nothing to something. 365 00:23:50,720 --> 00:23:54,280 Speaker 1: It's about that steady evolution and then the second one, 366 00:23:54,359 --> 00:23:58,679 Speaker 1: which is really ubiquitous is the corporate and office use cases. 367 00:23:58,720 --> 00:24:01,800 Speaker 1: And we're just talking about the and how the pandemic 368 00:24:02,000 --> 00:24:06,960 Speaker 1: changed the whole concept of a video becoming the norm 369 00:24:07,080 --> 00:24:11,080 Speaker 1: and not the unusual approach to meetings. And obviously five 370 00:24:11,119 --> 00:24:16,080 Speaker 1: G is really important for that low latency, faster data transfer, 371 00:24:16,240 --> 00:24:20,560 Speaker 1: greater capacity. All of those concepts are what what enabled 372 00:24:20,760 --> 00:24:25,320 Speaker 1: that video conferencing and moving to fixed wireless alternatives. You know, 373 00:24:25,359 --> 00:24:28,040 Speaker 1: the whole concept of work is where you are and 374 00:24:28,119 --> 00:24:33,199 Speaker 1: not where you go is totally real now. Now a 375 00:24:33,240 --> 00:24:36,879 Speaker 1: customer that decides that they do not need to have 376 00:24:37,280 --> 00:24:41,760 Speaker 1: a laptop or computer is really and truly now in 377 00:24:41,800 --> 00:24:45,040 Speaker 1: front of them with the computing power of of the 378 00:24:45,080 --> 00:24:49,040 Speaker 1: Fold device, coupled with the interface, the screen technology, the 379 00:24:49,080 --> 00:24:52,760 Speaker 1: Bluetooth keyboard, all of all of those elements, and the 380 00:24:52,800 --> 00:24:55,560 Speaker 1: integration with Microsoft for what it does with all of 381 00:24:55,600 --> 00:24:58,280 Speaker 1: the Microsoft Suite of products. When I was saying that 382 00:24:58,359 --> 00:25:02,480 Speaker 1: the evolution on how it's going smoothly, we will look 383 00:25:02,560 --> 00:25:05,400 Speaker 1: back on this time and go, wow, we didn't even 384 00:25:05,440 --> 00:25:09,159 Speaker 1: realize we that we morphed into that phase as we 385 00:25:09,160 --> 00:25:13,439 Speaker 1: were just taken through it. It's it's phenomenal and I 386 00:25:13,480 --> 00:25:18,280 Speaker 1: could not imagine this sort of situation a decade ago, 387 00:25:18,680 --> 00:25:23,320 Speaker 1: where work was a specific desk in a specific building 388 00:25:23,880 --> 00:25:29,080 Speaker 1: that was hardwired to a building's network, and that if 389 00:25:29,119 --> 00:25:30,760 Speaker 1: you weren't done at the end of the day, you 390 00:25:30,760 --> 00:25:32,600 Speaker 1: were either staying late or you're just gonna have to 391 00:25:32,600 --> 00:25:36,280 Speaker 1: get to it in the morning, whereas now like it's 392 00:25:36,440 --> 00:25:41,680 Speaker 1: so flexible and adaptable, which when you start to leverage 393 00:25:41,720 --> 00:25:46,880 Speaker 1: that with your your enterprise strategy, you begin to notice 394 00:25:47,359 --> 00:25:50,119 Speaker 1: ways that you can do business far more effectively than 395 00:25:50,160 --> 00:25:53,960 Speaker 1: you ever could before. You're no longer constrained by the 396 00:25:54,040 --> 00:25:57,800 Speaker 1: realities of what the tech limitations were just ten years ago. 397 00:25:58,400 --> 00:26:02,000 Speaker 1: I think you're totally right, and it's our job as 398 00:26:02,040 --> 00:26:05,720 Speaker 1: Samson and as our peers in the industry to provide 399 00:26:05,720 --> 00:26:08,919 Speaker 1: that technology and that innovation to our customers. But I 400 00:26:08,920 --> 00:26:13,440 Speaker 1: think what's changed is people aren't limited by their own minds. 401 00:26:13,640 --> 00:26:17,000 Speaker 1: People have expanded in how they think they can use 402 00:26:17,040 --> 00:26:20,919 Speaker 1: their technology, and cultures and norms have changed as a 403 00:26:20,960 --> 00:26:24,159 Speaker 1: result of the pandemic. The cultures and the norms have 404 00:26:24,320 --> 00:26:28,199 Speaker 1: allowed us in the industry and companies like Samson to 405 00:26:28,440 --> 00:26:32,920 Speaker 1: fill that innovation and to absolutely give people the art 406 00:26:33,000 --> 00:26:37,280 Speaker 1: of the possible, But what's exciting is that people's definition 407 00:26:37,560 --> 00:26:40,679 Speaker 1: of where that possible begins and ends has totally changed. 408 00:26:41,200 --> 00:26:44,280 Speaker 1: And uh, you were talking about this idea of being 409 00:26:44,280 --> 00:26:47,600 Speaker 1: able to go beyond. One of the technologies that I'm 410 00:26:47,680 --> 00:26:51,760 Speaker 1: seeing push people beyond what would normally be their own 411 00:26:51,760 --> 00:26:56,200 Speaker 1: limitations is artificial intelligence, which is such a a broad 412 00:26:56,359 --> 00:27:00,200 Speaker 1: term I understand. I mean it's an enormous discipline. Then 413 00:27:00,240 --> 00:27:04,040 Speaker 1: what ways does your department leverage AI? If it does well, 414 00:27:04,080 --> 00:27:06,800 Speaker 1: AI is an evolution. You know, we have that within 415 00:27:07,080 --> 00:27:10,800 Speaker 1: our devices, and we have that enabled for our partners 416 00:27:10,840 --> 00:27:14,040 Speaker 1: to develop applications to run on that. And I think 417 00:27:14,359 --> 00:27:19,800 Speaker 1: that AI edge computing are two of the next frontiers 418 00:27:20,040 --> 00:27:22,840 Speaker 1: who are for five G. Five G enables that as 419 00:27:22,840 --> 00:27:26,800 Speaker 1: well through the speed and the enablement of the computing. 420 00:27:27,160 --> 00:27:31,119 Speaker 1: But you have end to end visibility control from production 421 00:27:31,200 --> 00:27:34,879 Speaker 1: to consumption, and you can have people, devices and systems 422 00:27:35,320 --> 00:27:40,160 Speaker 1: interacting efficiently and safely in this environment. So there's many 423 00:27:40,200 --> 00:27:43,880 Speaker 1: aspects to it. But I think both AI A are 424 00:27:44,640 --> 00:27:48,000 Speaker 1: edge computing all of that. Just like we were talking 425 00:27:48,000 --> 00:27:51,720 Speaker 1: at the beginning of this discussion, we're at the beginning 426 00:27:52,080 --> 00:27:55,280 Speaker 1: of all of that evolution. But what's going to make 427 00:27:55,280 --> 00:27:59,320 Speaker 1: it exciting is us providing the technology and the hardware 428 00:27:59,359 --> 00:28:02,720 Speaker 1: and the software, and then the APT developers coming in 429 00:28:03,160 --> 00:28:06,280 Speaker 1: and developing the applications in order to use it for 430 00:28:06,320 --> 00:28:10,639 Speaker 1: the customer base. And we're in a really remarkable time 431 00:28:10,720 --> 00:28:13,240 Speaker 1: as far as that goes. The fact that we're seeing 432 00:28:13,240 --> 00:28:17,560 Speaker 1: all of these things maturing rapidly at the same time, 433 00:28:18,240 --> 00:28:20,720 Speaker 1: it almost makes it difficult to even talk about the 434 00:28:20,760 --> 00:28:23,800 Speaker 1: present because things are changing so quickly, which is gonna 435 00:28:23,800 --> 00:28:26,280 Speaker 1: make my next question for you even more difficult because 436 00:28:26,280 --> 00:28:29,239 Speaker 1: we're going to talk about the future, which is that, Um, 437 00:28:30,200 --> 00:28:32,199 Speaker 1: what are some of the technologies do you feel are 438 00:28:32,200 --> 00:28:35,480 Speaker 1: going to play a critical role in business moving forward? 439 00:28:35,840 --> 00:28:38,120 Speaker 1: First of all, what do they need to be thinking about? 440 00:28:38,360 --> 00:28:41,920 Speaker 1: It's that's very simple. Mobile devices by G and edge 441 00:28:41,920 --> 00:28:45,800 Speaker 1: computing what I was talking about. Their absolutely, they're they're 442 00:28:45,840 --> 00:28:49,120 Speaker 1: the drivers that needs to be coupled with the the 443 00:28:49,160 --> 00:28:52,720 Speaker 1: hardware and the software and the platform that they're using. 444 00:28:53,360 --> 00:28:56,400 Speaker 1: But what's really important and what came home to me 445 00:28:56,520 --> 00:29:00,560 Speaker 1: this summer is as you think about those elements, listen 446 00:29:00,680 --> 00:29:04,040 Speaker 1: to the interns in your organization because they're the ones 447 00:29:04,080 --> 00:29:06,680 Speaker 1: that will challenge you about how to use them, and 448 00:29:06,720 --> 00:29:09,280 Speaker 1: they will challenge you about whether you're going fast enough, 449 00:29:09,360 --> 00:29:14,640 Speaker 1: thinking about your mobility, thinking about and thinking about edge computer. 450 00:29:16,600 --> 00:29:19,680 Speaker 1: I couldn't let John go without asking him one more thing. 451 00:29:20,920 --> 00:29:24,400 Speaker 1: What is one technology that you initially didn't get that 452 00:29:24,520 --> 00:29:27,360 Speaker 1: just didn't click with you right away, but now you 453 00:29:27,400 --> 00:29:32,440 Speaker 1: couldn't live or work without it? The cloud? Everyone talked 454 00:29:32,480 --> 00:29:36,120 Speaker 1: about the cloud, drew pictures of the cloud, didn't understand 455 00:29:36,720 --> 00:29:39,280 Speaker 1: what it meant. Where does the day to go? What 456 00:29:39,400 --> 00:29:42,000 Speaker 1: does it really do for you? But now can we 457 00:29:42,080 --> 00:29:45,840 Speaker 1: live without it? Can you use your cable TV at home? 458 00:29:46,080 --> 00:29:48,480 Speaker 1: What happens when you when you get a power cut? 459 00:29:48,880 --> 00:29:52,520 Speaker 1: You don't lose what you've recorded. You change phones, you 460 00:29:52,560 --> 00:29:56,080 Speaker 1: have your Spotify, you log in your music. Comes down 461 00:29:56,080 --> 00:29:59,880 Speaker 1: to that. So the cloud appeared. I don't think any 462 00:30:00,120 --> 00:30:02,480 Speaker 1: was fully got what it was, and now we certainly 463 00:30:02,520 --> 00:30:05,640 Speaker 1: couldn't live without it. I think if I was going 464 00:30:05,680 --> 00:30:08,280 Speaker 1: to just add I know it's quick questions, but I 465 00:30:08,320 --> 00:30:10,680 Speaker 1: always like to say that the mobile phone was the 466 00:30:10,680 --> 00:30:16,000 Speaker 1: original cloud because of mobility. John, this was an absolute 467 00:30:16,040 --> 00:30:19,280 Speaker 1: pleasure to have you on the show. Thank you so much. 468 00:30:19,400 --> 00:30:23,400 Speaker 1: I really appreciate it. Thank you for your time. Really enjoyable, 469 00:30:28,480 --> 00:30:30,040 Speaker 1: Like a lot of folks who are more on the 470 00:30:30,080 --> 00:30:34,520 Speaker 1: consumer side than the enterprise side. I had a fairly 471 00:30:34,680 --> 00:30:38,880 Speaker 1: narrow view on the role of smartphones in our world, 472 00:30:39,240 --> 00:30:42,920 Speaker 1: and speaking with John made me appreciate how the devices 473 00:30:43,000 --> 00:30:46,320 Speaker 1: that have already impacted our personal lives stand to make 474 00:30:46,480 --> 00:30:51,800 Speaker 1: equally stunning transformations for enterprises. Whether it's a small business 475 00:30:52,040 --> 00:30:56,440 Speaker 1: or a multinational conglomerate. Mobile computing is bound to become 476 00:30:56,520 --> 00:30:59,920 Speaker 1: a core asset in business. You pair that with advanced 477 00:31:00,240 --> 00:31:04,720 Speaker 1: in edge computing, Internet of things, artificial intelligence, augmented reality, 478 00:31:04,800 --> 00:31:07,560 Speaker 1: and five G to connect it all together, and you're 479 00:31:07,600 --> 00:31:11,360 Speaker 1: talking about capabilities that will fundamentally change how we think 480 00:31:11,400 --> 00:31:15,040 Speaker 1: of business, which is pretty exciting. Thanks once again to 481 00:31:15,160 --> 00:31:18,520 Speaker 1: John Curtis for joining the show and sharing his expertise. 482 00:31:19,040 --> 00:31:22,000 Speaker 1: Make certain to tune into future episodes of The Restless Ones, 483 00:31:22,080 --> 00:31:25,560 Speaker 1: where all have more conversations with thought leaders, decision makers, 484 00:31:25,800 --> 00:31:28,479 Speaker 1: and the folks who are building the path to our future. 485 00:31:29,040 --> 00:31:36,280 Speaker 1: I'm Jonathan Strickland at T Mobile. For business, unconventional thinking 486 00:31:36,320 --> 00:31:38,960 Speaker 1: means we see things differently, so you can focus on 487 00:31:39,000 --> 00:31:41,960 Speaker 1: what matters most. That's why we've become the leader in 488 00:31:42,040 --> 00:31:45,520 Speaker 1: five G, number one in customer satisfaction and a partner 489 00:31:45,520 --> 00:31:48,520 Speaker 1: who includes five G in every plan, so you get 490 00:31:48,560 --> 00:31:52,200 Speaker 1: it all. Unconventional thinking is better for business. Open Signal 491 00:31:52,240 --> 00:31:54,240 Speaker 1: War's teample as America's Past five Network You I say 492 00:31:54,240 --> 00:31:55,800 Speaker 1: five G User experience of Court to Like twenty twenty 493 00:31:55,800 --> 00:31:57,680 Speaker 1: one People Divice Acquired coveris not available in some areas 494 00:31:57,680 --> 00:31:59,440 Speaker 1: and used require certain playing features. 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