WEBVTT - Preventing Tech Headaches & Configuring Emergency Contacts 0:00:01.040 --> 0:00:05.480 The latest on the Apple Watch ban and iPhone crook 0:00:05.559 --> 0:00:10.639 explains how he stole thousands of dollars from victims. What 0:00:10.760 --> 0:00:14.960 you need to know about the Comcast Infinity breach, plus 0:00:15.160 --> 0:00:17.160 your tech questions answered. 0:00:18.000 --> 0:00:20.759 What's going on. I'm Rich Demiro and this is rich. 0:00:20.640 --> 0:00:24.800 On Tech broadcasting live from Los Angeles, coast to coast. 0:00:25.600 --> 0:00:27.400 This is the show where I talk about the tech 0:00:27.440 --> 0:00:29.760 stuff I think you should know about. It's also the 0:00:29.760 --> 0:00:34.600 place where I answer your questions about technology. I believe 0:00:34.640 --> 0:00:38.519 that tech should be interesting, useful, and fun. We're going 0:00:38.560 --> 0:00:41.920 to open up the phone lines at triple eight rich 0:00:42.040 --> 0:00:44.720 one oh one. That's eight eight eight seven four to 0:00:44.720 --> 0:00:48.720 two four one zero one. Give me a call right 0:00:48.760 --> 0:00:52.320 now if you have a question about technology. We're also 0:00:52.360 --> 0:00:54.320 going to do things a little differently today since it 0:00:54.400 --> 0:00:56.160 is a holiday weekend. 0:00:57.720 --> 0:00:58.720 Open phone lines. 0:00:58.800 --> 0:01:01.000 You can call and tell me the tech that you 0:01:01.120 --> 0:01:06.560 are thankful for in twenty twenty three, the gadget, the website, 0:01:06.600 --> 0:01:07.320 whatever it is. 0:01:07.640 --> 0:01:08.120 Let me know. 0:01:08.480 --> 0:01:11.800 Triple A rich one oh one eight eight eight seven 0:01:11.920 --> 0:01:15.840 four to two four one zero one. Email is also open. 0:01:16.319 --> 0:01:19.839 Just go to rich on Tech dot tv and hit contact. 0:01:21.760 --> 0:01:25.080 We've got some great guests this week. Ryan Green, founder 0:01:25.160 --> 0:01:28.560 of the tech support company Go Go Quincy, is going 0:01:28.640 --> 0:01:31.720 to join to share five preemptive tech steps to take 0:01:31.760 --> 0:01:37.960 today to prevent tech headaches. Tomorrow, doctor Chris Pearson, cybersecurity 0:01:38.000 --> 0:01:40.880 expert with black Cloak dot io, is going to share 0:01:40.920 --> 0:01:44.039 tips on how to keep your digital life safe and protected. 0:01:45.160 --> 0:01:49.360 And Bill Rideouchell is author of The Bleeding Edge, My 0:01:49.600 --> 0:01:52.960 six Decades at the Forefront of the Tech Revolution. He's 0:01:53.000 --> 0:01:55.800 going to join to chat about key takeaways from a 0:01:55.920 --> 0:01:59.960 career in technology. Well, thanks once again for joining me. 0:02:00.160 --> 0:02:04.160 My name is rich DeMuro. It is the holidays, yes 0:02:04.360 --> 0:02:08.880 it is. This is the last day or two to 0:02:08.919 --> 0:02:12.320 get your holiday shopping done. And it came fast, it 0:02:12.400 --> 0:02:16.120 really did. So here we are and I am. If 0:02:16.120 --> 0:02:17.919 you want to watch or if you want to see 0:02:17.960 --> 0:02:21.799 the ugly Christmas sweater that I'm wearing today, you can 0:02:22.080 --> 0:02:25.760 check out my ex at rich on Tech and I 0:02:25.840 --> 0:02:28.760 posted a picture. One plus was kind enough to send 0:02:28.919 --> 0:02:32.400 a ugly holiday sweater. And it's funny because it's ugly 0:02:32.480 --> 0:02:35.040 but not really like you wouldn't really notice unless you 0:02:35.160 --> 0:02:37.440 were really looking, and then you're like, oh, that's kind 0:02:37.440 --> 0:02:40.320 of ugly, but it's also nice. But this is a 0:02:40.360 --> 0:02:43.400 tech company tradition at this point. They Microsoft, I think, 0:02:43.440 --> 0:02:46.120 started it, and a couple other companies have followed in 0:02:46.200 --> 0:02:50.640 line where they send the tech folks holiday sweaters in 0:02:50.720 --> 0:02:51.760 hopes that they'll wear them. 0:02:52.840 --> 0:02:54.560 And I did, and I do. 0:02:54.760 --> 0:02:57.040 I love wearing these things to the holiday parties because 0:02:57.160 --> 0:02:59.760 it always gets a laugh, especially the Windows ones, because 0:03:00.240 --> 0:03:02.919 a lot of times it's like when old like old 0:03:02.919 --> 0:03:05.680 school Windows stuff, and people are like, oh, I remember that. 0:03:06.560 --> 0:03:07.280 If you're looking for. 0:03:07.240 --> 0:03:09.799 Some last minute gifts, head to my website rich on 0:03:09.919 --> 0:03:14.280 tech dot tv slash shop. I've got eighty six items 0:03:14.320 --> 0:03:16.440 that I recommend there. So it's the stuff that I've 0:03:16.440 --> 0:03:19.640 tested over the years or that I've just taken a 0:03:19.639 --> 0:03:23.680 liking to, so portable batteries, cases, all kinds of stuff. 0:03:24.120 --> 0:03:25.400 I don't know if you'll get it in time for 0:03:25.440 --> 0:03:29.200 the you know, Christmas morning, but you never know. Amazon's 0:03:29.200 --> 0:03:33.600 pretty fast these days. I watched a holiday movie with 0:03:33.639 --> 0:03:36.000 my kid the other night, and it made me realize 0:03:36.120 --> 0:03:39.360 just how spoiled we are. So when I was a kid, 0:03:39.840 --> 0:03:41.680 and I'm sure it was the same way when you 0:03:41.720 --> 0:03:47.880 were a child. Holiday specials like Rudolph were aired exactly 0:03:47.920 --> 0:03:52.760 once a year on a specific night and time, and 0:03:52.800 --> 0:03:54.920 if you missed it, you were out of luck. You 0:03:55.000 --> 0:03:58.200 did not see that again until the next year. And 0:03:58.240 --> 0:04:01.400 that was the case with one of my favorites, Rootolph 0:04:01.440 --> 0:04:05.280 the Red Nose Reindeer. And this was a nineteen sixty 0:04:05.320 --> 0:04:09.320 four masterpiece that I loved when I was a kid, 0:04:09.840 --> 0:04:13.000 and it was kind of claymation stop motion. When I 0:04:13.040 --> 0:04:14.640 was a kid, I didn't know the difference. But now 0:04:14.680 --> 0:04:17.920 I see it looks pretty old school. And so I said, 0:04:17.960 --> 0:04:20.680 you know what, my kid put the roadblocks down. We're 0:04:20.720 --> 0:04:24.760 gonna we're gonna watch this, and he was fine with it. 0:04:24.920 --> 0:04:26.640 But here was the thing. So it wasn't on any 0:04:26.640 --> 0:04:29.279 of my my thousands of streaming services that I pay 0:04:29.400 --> 0:04:31.440 for every month. So I was like, all right, I 0:04:31.440 --> 0:04:34.880 gotta buy this thing. So I go on Amazon and 0:04:35.880 --> 0:04:38.640 you know whatever, it is five six bucks to purchase, 0:04:38.720 --> 0:04:43.000 not rent. And within less than a minute we are 0:04:43.040 --> 0:04:47.440 watching this in like the original glory like you're you know, 0:04:47.520 --> 0:04:52.560 not broadcast TV quality, not you know, downloaded off the internet. 0:04:52.080 --> 0:04:53.080 Bootleg quality. 0:04:53.160 --> 0:04:57.040 No, this is like mastered quality from the studio and 0:04:57.080 --> 0:04:59.839 it looks great. It's four by three, but you know, 0:05:00.000 --> 0:05:01.960 that's the way things were done back then. But my 0:05:02.080 --> 0:05:06.159 point is, think about what just happened. I found a 0:05:06.200 --> 0:05:08.880 show from nineteen sixty four that you used to have 0:05:08.960 --> 0:05:11.680 to wait one day a year to watch at eight 0:05:11.720 --> 0:05:15.560 pm on a Thursday or Friday night during the holiday season, 0:05:15.839 --> 0:05:18.880 and I was able to find it on Amazon, purchase 0:05:18.920 --> 0:05:22.200 it from my phone, and watch it on my TV 0:05:22.320 --> 0:05:26.160 in a matter of thirty seconds. That is incredible. And 0:05:26.320 --> 0:05:29.680 it's like this with everything. We have the world's biggest 0:05:29.839 --> 0:05:34.400 video store on our TV. It's something that we take 0:05:34.440 --> 0:05:37.039 for granted now, but it's something that is so wild 0:05:37.120 --> 0:05:40.040 when you really think about it. Same thing with music, 0:05:40.400 --> 0:05:44.040 same thing with everything. These days, we have so many options, 0:05:44.839 --> 0:05:46.400 we're scared to make a choice. 0:05:46.720 --> 0:05:48.320 That's the problem with all this stuff. 0:05:48.960 --> 0:05:51.279 It used to be you watch this stuff because it 0:05:51.360 --> 0:05:54.359 was on your TV. Someone made the decision for you 0:05:54.440 --> 0:05:57.000 to watch this during the holidays, whether you liked it 0:05:57.120 --> 0:06:00.480 or not. The other one was a Wizard of Oz. 0:06:00.800 --> 0:06:03.320 It came on once a year. My dad would scream 0:06:03.360 --> 0:06:05.800 from the other room, Rich Wizard of Oz is on. 0:06:06.000 --> 0:06:08.000 You gotta watch it, and you sat in front of 0:06:08.000 --> 0:06:09.599 the TV for three plus hours. 0:06:10.040 --> 0:06:12.600 I think that was a long movie. But that one 0:06:12.600 --> 0:06:14.400 I don't remember anyway. 0:06:15.080 --> 0:06:18.080 It's quite amazing the world that we live in because 0:06:18.680 --> 0:06:21.039 we just take this tech stuff for granted. But it 0:06:21.120 --> 0:06:24.240 is really quite miraculous, especially if you went back in 0:06:24.320 --> 0:06:28.520 time and told you know, your your previous self, like 0:06:28.520 --> 0:06:31.120 you know, you could just like get that instantly. And 0:06:31.160 --> 0:06:34.560 the sad part is our children know no difference. Like 0:06:34.640 --> 0:06:38.280 the new generation growing up. Everything is on demand whatever 0:06:38.320 --> 0:06:41.320 they want. I mean, I'm talking door dash, I'm talking 0:06:42.080 --> 0:06:44.640 you know. They want to see a movie, they can 0:06:44.760 --> 0:06:46.880 order it. They want to listen to a song, Remember 0:06:46.920 --> 0:06:50.080 you had to tape a song off the radio. You 0:06:50.120 --> 0:06:52.719 had to sit in front of your radio and wait 0:06:52.800 --> 0:06:55.479 for them to play the song you wanted, and then you. 0:06:55.440 --> 0:06:57.640 Would press record on a tape player. 0:06:58.160 --> 0:07:00.320 I mean, this is the stuff we don't think about 0:07:00.360 --> 0:07:03.960 anymore because we're so used to the flip side, which 0:07:04.000 --> 0:07:07.680 is what we no longer have to do information. Remember 0:07:07.720 --> 0:07:10.720 going to the library. I remember learning at the library 0:07:10.840 --> 0:07:15.920 about microfiche. They would teach us how to find something 0:07:16.000 --> 0:07:19.520 in that weird card catalog. It was a drawer you 0:07:19.600 --> 0:07:23.760 pulled out that had a type written cards. Someone on 0:07:23.800 --> 0:07:26.280 a typewriter took an index card and wrote down the 0:07:26.320 --> 0:07:29.120 pertinent information from a book and put it in there 0:07:29.120 --> 0:07:32.200 in alphabetical order, and then you would pull this thing out. 0:07:32.320 --> 0:07:33.119 You'd find the book. 0:07:33.160 --> 0:07:35.600 It would have some sort of Dewey decimal system on it, 0:07:35.640 --> 0:07:38.600 which I mean, who came up with that? I'm guessing 0:07:38.600 --> 0:07:42.080 the guy's name was Dewey Decimal. This was his last 0:07:42.160 --> 0:07:45.440 name Decimal. I don't think so, but maybe Dewey was 0:07:45.480 --> 0:07:48.720 in the name somewhere. You'd go to a shelf and 0:07:48.840 --> 0:07:51.320 know things weren't in alphabetical order. That seemed like it 0:07:51.360 --> 0:07:53.960 would be make too much sense. No, they're in some 0:07:54.000 --> 0:07:56.840 sort of Dewey decimal order, and you would find in 0:07:56.880 --> 0:07:59.680 cross reference this little tiny card and you would go 0:07:59.720 --> 0:08:02.080 walk over there, find the book, pull it off the shelf, 0:08:02.400 --> 0:08:04.120 and then look through it for two seconds, say oh, 0:08:04.160 --> 0:08:06.400 that's not the one, and start the whole process over again. 0:08:06.800 --> 0:08:11.560 What you did with that card? I don't know. Oh man, 0:08:12.840 --> 0:08:14.720 it's wild when you think about this stuff. 0:08:15.480 --> 0:08:18.160 The microfiche, by the way, you would also go into 0:08:18.240 --> 0:08:22.160 when you needed something from a magazine or a newspaper. 0:08:22.680 --> 0:08:24.800 You'd search I don't even know how you searched. I 0:08:24.800 --> 0:08:27.040 can't remember that aspect of it, but you would search 0:08:27.120 --> 0:08:29.480 and somehow say, oh, like I remember we searched I 0:08:29.520 --> 0:08:32.520 think for like our last name. It'd be like, oh, 0:08:32.600 --> 0:08:35.240 here's your last name. It appeared in the New York 0:08:35.280 --> 0:08:42.480 Times in December seventeenth, nineteen seventy four issue. And here's 0:08:42.520 --> 0:08:44.880 how you find it on this microfiche. You would retrieve 0:08:44.960 --> 0:08:48.240 this microfiche from a shelf, you pop it into this 0:08:48.360 --> 0:08:51.600 machine and you would scan through it, and then when 0:08:51.640 --> 0:08:53.760 you made it to that page, you would move it 0:08:53.800 --> 0:08:56.960 around like a magnifying glass to try to find what 0:08:57.120 --> 0:08:59.720 was on that page. Now you would just search on 0:08:59.760 --> 0:09:01.720 in on the internet and find what you need in 0:09:01.720 --> 0:09:04.000 about ten seconds. And don't even get me started on AI. 0:09:04.559 --> 0:09:07.840 I mean, this is like the Internet is already catalog 0:09:07.960 --> 0:09:10.720 now in a new way where now it's just summarized 0:09:10.840 --> 0:09:13.440 for us. So now we just get the summary of everything. 0:09:13.880 --> 0:09:16.719 And the videos are a minute thirty on TikTok. You 0:09:16.800 --> 0:09:19.600 ever see a kid flip through videos on TikTok? They 0:09:19.679 --> 0:09:22.199 go so fast it's like, hold on, wait, are you 0:09:22.240 --> 0:09:24.640 even watching that? I show my kids my stories I 0:09:24.679 --> 0:09:27.640 do for TV right, and I watch them sort of 0:09:27.720 --> 0:09:31.160 tune out. After about twenty five seconds, they start eyeing 0:09:31.200 --> 0:09:34.680 their screen on their tablet again, and I'm like, you 0:09:34.720 --> 0:09:37.240 can't even sit through a minute thirty of a story 0:09:37.280 --> 0:09:40.560 that your dad crafted for television. But I know I 0:09:40.640 --> 0:09:45.480 get them if they watched the whole thing. Attention span 0:09:45.679 --> 0:09:48.400 it's really lacking. And I forgot what I was I 0:09:48.480 --> 0:09:50.000 forgot what I was supposed to be talking about here 0:09:50.040 --> 0:09:53.320 because I just went on a tangent. So anyway, it's 0:09:53.320 --> 0:09:55.880 all good, it's all fun. I thought Rudolph was great. 0:09:55.920 --> 0:09:58.280 It really held up after you know how many years, 0:09:58.400 --> 0:10:01.760 nineteen sixty four to twenty twenty three. That's a long time. 0:10:02.080 --> 0:10:05.920 It's seventy that's like fifty something years. And it held 0:10:06.000 --> 0:10:08.200 up that was old when I was a kid. That 0:10:08.360 --> 0:10:12.200 was old before I was even young. That makes sense, 0:10:13.920 --> 0:10:16.839 all right? Coming up on today's show, Triple eight Rich 0:10:16.880 --> 0:10:19.600 one on one. That's the phone number. You can call me. 0:10:19.720 --> 0:10:21.720 Tell me what tech you're thankful for. If you can 0:10:21.760 --> 0:10:24.440 get through. We are already slammed with the phone calls. 0:10:24.880 --> 0:10:27.520 I guess people are around on a holiday weekend. I'm 0:10:27.559 --> 0:10:29.640 going to tell you about the Apple Watch band. Yes, 0:10:29.760 --> 0:10:33.400 the Apple Watches are coming off store shelves imminently, and 0:10:33.440 --> 0:10:35.280 they're not even for sale on the Apple website. 0:10:35.320 --> 0:10:38.120 I'll explain that, but let's take some of your calls. 0:10:38.120 --> 0:10:40.360 Coming up next Triple eight Rich one on one eight 0:10:40.400 --> 0:10:43.400 eight eight seven four to two four one zero one. 0:10:43.880 --> 0:10:46.160 My name is Rich dmiro and you are listening to 0:10:46.880 --> 0:10:54.040 Rich on Tech, Seraphine and Studio City. 0:10:54.040 --> 0:10:54.760 You're on with Rich. 0:10:55.480 --> 0:10:56.160 Good morning. 0:10:56.240 --> 0:10:56.440 Hi. 0:10:56.600 --> 0:10:58.880 I'm the artist that you spoke to once upon a time. 0:11:00.880 --> 0:11:04.200 Here's my situation. I have a TV in the kitchen 0:11:04.440 --> 0:11:09.720 and Channel eight which is news all the time. The 0:11:10.360 --> 0:11:13.880 point is out of sync with the pictures, and I'm wondering, 0:11:14.000 --> 0:11:16.880 is it my TV or is it this station because 0:11:16.880 --> 0:11:18.240 it's the only one that does that. 0:11:19.000 --> 0:11:20.520 Well, if it's the only one that does it, I'm 0:11:20.559 --> 0:11:25.640 suspecting it's the station. But what what's the speaker situation 0:11:25.720 --> 0:11:26.280 on this TV? 0:11:27.320 --> 0:11:29.640 I don't know whatever came on the inside. 0:11:29.240 --> 0:11:30.240 Okay, so it's built in. 0:11:30.360 --> 0:11:32.720 So then if it's the if it's the speaker that's 0:11:32.720 --> 0:11:34.559 built into the TV, then it's the station. 0:11:34.840 --> 0:11:37.559 I haven't heard of this Channel eight business. 0:11:37.880 --> 0:11:39.000 It's actually wonderful. 0:11:39.080 --> 0:11:40.720 It's all news all the time. 0:11:41.080 --> 0:11:41.360 Hmm. 0:11:42.040 --> 0:11:45.920 Interesting And that this is in Los Angeles, yes, uh huh, 0:11:46.080 --> 0:11:48.920 never heard of it. Okay, So yeah, I mean, basically, 0:11:48.960 --> 0:11:51.559 the main thing is that if you're having a sink issue, 0:11:51.640 --> 0:11:55.120 it typically has to do with an external speaker, and 0:11:55.160 --> 0:11:57.559 that's a little bit of latency between the signal that's 0:11:57.600 --> 0:11:59.800 coming out of the TV and the signal that's coming 0:11:59.800 --> 0:12:03.319 out the speaker. Most of the time, speakers have or 0:12:03.360 --> 0:12:05.200 the TV has some sort of way to kind of 0:12:05.240 --> 0:12:08.200 like shift that latency just a little bit, like, for instance, 0:12:08.200 --> 0:12:10.920 on my TV, I have mine adjusted just a tiny bit. 0:12:11.240 --> 0:12:14.679 But since this is built into the speaker, is built 0:12:14.679 --> 0:12:17.760 into the TV, it sounds like it's this channel. And 0:12:17.800 --> 0:12:20.280 given that I haven't heard of this channel, and I'm 0:12:20.280 --> 0:12:24.120 not really sure what the origination is, it could be 0:12:24.679 --> 0:12:26.040 just a problem with their signal. 0:12:26.240 --> 0:12:29.360 So I would call the channel and see what they say. 0:12:29.880 --> 0:12:31.920 Thanks for the call, Seraphine, and yes, I remember you 0:12:31.960 --> 0:12:33.280 were the artist you emailed me. 0:12:34.000 --> 0:12:36.400 Gosh, it was a while ago. Let's go to Jim 0:12:36.480 --> 0:12:39.240 in Jim and Laguna Beach. 0:12:39.320 --> 0:12:39.480 Jim. 0:12:39.520 --> 0:12:40.200 You're on with Rich. 0:12:41.080 --> 0:12:41.200 Hi. 0:12:41.320 --> 0:12:47.960 Rich. I use coxs cable for my email and so forth, 0:12:48.400 --> 0:12:53.240 but I don't access my email or my calendar through CONX. 0:12:53.320 --> 0:12:57.920 I access it through Microsoft Outlook. A week or so ago, 0:12:58.760 --> 0:13:01.960 I don't know whether Outlook went down or they had 0:13:02.000 --> 0:13:07.440 a change of some sort. But I couldn't pull up 0:13:07.440 --> 0:13:11.520 my calendar, which you know nearly caused me to panic. 0:13:12.320 --> 0:13:18.360 I was told that my Microsoft the calendar that I 0:13:18.400 --> 0:13:23.360 access through Microsoft Outlook, could be synchronized with the calendar 0:13:24.960 --> 0:13:31.080 at at at Cox. There's a lot of time on 0:13:31.120 --> 0:13:31.360 the phone. 0:13:31.400 --> 0:13:35.679 Who serves the calendar? I'm sorry, who serves up the calendar? 0:13:35.720 --> 0:13:41.240 Where's that? Stort? So what calendar are you using? 0:13:43.120 --> 0:13:47.440 Well, I'm not sure it's it's Uh, I access it 0:13:47.520 --> 0:13:48.920 through Outlook, okay? 0:13:49.040 --> 0:13:51.559 Is it a Google calendar? Is it Microsoft calendar? Is 0:13:51.600 --> 0:13:52.200 it Outlook? 0:13:52.320 --> 0:13:54.280 Microsoft Outlook calendar? 0:13:54.400 --> 0:13:57.120 Okay? And so and it's through your email? 0:13:59.000 --> 0:14:03.200 Well, I think what happens is is the if you 0:14:03.240 --> 0:14:06.959 send me an email, uh, it has a Cox suffix, 0:14:07.720 --> 0:14:10.880 and I think the emails come into Cox and and 0:14:11.040 --> 0:14:16.080 somehow the emails go over to Microsoft. 0:14:16.720 --> 0:14:19.040 Right, it's checking, it's checking the Cox email. So what 0:14:19.080 --> 0:14:19.800 can I help you with? 0:14:20.680 --> 0:14:20.880 Well? 0:14:21.000 --> 0:14:21.240 Is it? 0:14:21.640 --> 0:14:27.280 Do you know if it's possible to have the calendar 0:14:27.560 --> 0:14:34.000 that's on Outlook synchronized so that it also appears on 0:14:34.440 --> 0:14:39.160 the Cox cable? Uhh calendar? 0:14:41.000 --> 0:14:43.400 I mean it should it should pull that up. I'm 0:14:43.440 --> 0:14:47.280 not really sure if you're if you're using the Cox 0:14:47.360 --> 0:14:50.040 calendar it is, you know, you can go to their 0:14:50.040 --> 0:14:52.080 website and you should be able to view it. 0:14:52.160 --> 0:14:52.960 Have you tried that? 0:14:54.720 --> 0:14:55.000 Yes? 0:14:55.200 --> 0:14:57.680 I have, and it's you know, I have all my 0:14:57.840 --> 0:15:02.680 calendar stuff is in the in the access through to 0:15:02.680 --> 0:15:06.080 the Outlook calendar and then I go over to Connys 0:15:06.160 --> 0:15:07.240 and there's nothing there. 0:15:07.440 --> 0:15:10.720 Okay, So it sounds like you're using a different calendar 0:15:10.800 --> 0:15:13.960 in the Outlook program. So you might be using either 0:15:13.960 --> 0:15:16.240 a local calendar, That's what I'm guessing. I think it's 0:15:16.280 --> 0:15:20.680 just a local calendar that's not synked anywhere else. If 0:15:20.720 --> 0:15:23.240 it is synced somewhere else, then you would be able 0:15:23.280 --> 0:15:25.560 to see where that's coming from. And so if you 0:15:25.640 --> 0:15:30.080 go into your calendar there it should say so I'm 0:15:30.120 --> 0:15:32.800 guessing the calendars on your computer and that means this 0:15:32.920 --> 0:15:36.160 is not a sinkable calendar because it is just stored 0:15:36.320 --> 0:15:39.200 right on your computer. So what I would do and 0:15:39.360 --> 0:15:42.280 if you lost access to that, it shouldn't you know 0:15:42.320 --> 0:15:45.040 that data is on your computer. But if you want 0:15:45.080 --> 0:15:47.160 to use something that is synced, you would want to 0:15:47.240 --> 0:15:50.520 use the Cox Calendar, which is basically a web calendar, 0:15:50.560 --> 0:15:52.000 and you should be able to see that on the 0:15:52.080 --> 0:15:55.120 left hand column of your outlook. So, for instance, I 0:15:55.200 --> 0:15:57.640 use a bunch of different calendars. I've got some through Google, 0:15:57.920 --> 0:16:01.120 I've got some through my company, and some from other 0:16:01.160 --> 0:16:04.200 third parties, and they're all synced through the same client. 0:16:04.280 --> 0:16:07.840 The client's just looking at those online calendars. So you 0:16:07.880 --> 0:16:10.720 need to figure out where this calendar is and where 0:16:10.760 --> 0:16:14.440 it's stored. That's the main thing. And I would I 0:16:14.560 --> 0:16:16.760 personally use a web version of a calendar so you 0:16:16.800 --> 0:16:19.520 can access it from the internet as well. All right, 0:16:19.560 --> 0:16:21.840 triple A rich one on one eight eight eight seven 0:16:21.920 --> 0:16:25.360 four two four one zero one. Coming up, Ryan Green, 0:16:25.920 --> 0:16:29.760 founder of the tech support company Go Go Quincy. He's 0:16:29.760 --> 0:16:32.560 going to share five preemptive tech steps you can take 0:16:32.600 --> 0:16:36.000 to prevent tech headaches tomorrow. This is a really interesting 0:16:36.000 --> 0:16:39.600 company because they provide tech support for those I believe 0:16:39.680 --> 0:16:40.640 fifty five and up. 0:16:40.680 --> 0:16:41.520 That's their target. 0:16:41.640 --> 0:16:44.040 So we'll talk to Ryan about why he started the 0:16:44.040 --> 0:16:45.880 company and get some of his thoughts on that stuff. 0:16:46.080 --> 0:16:48.840 My name is rich Dmiro. You are listening to rich 0:16:48.880 --> 0:16:56.720 on Tech. Welcome back to rich on Tech. Rich DeMuro 0:16:56.880 --> 0:16:59.880 here hanging out with you talking technology at triple a 0:17:00.320 --> 0:17:03.400 Rich one oh one, that's eighty eight seven four to 0:17:03.400 --> 0:17:07.240 two four one zero one. Also taking calls today about 0:17:07.240 --> 0:17:11.000 what you're thankful for in technology this year, Maybe you're 0:17:11.000 --> 0:17:13.680 not if you're calling this show ready to throw the 0:17:13.840 --> 0:17:17.080 tech at the wall. Fred said, Hey, Rich, the voice 0:17:17.080 --> 0:17:19.480 out of sync on channel eight. This is a real problem. 0:17:19.800 --> 0:17:22.200 The woman was talking about digital over the air channel 0:17:22.240 --> 0:17:25.200 eight point one. I guess it's called NewsNet. They're compressing 0:17:25.200 --> 0:17:27.919 their bandwidth so much that they can't fit in audio 0:17:28.000 --> 0:17:30.399 and video at the same time. This used to be 0:17:30.400 --> 0:17:33.200 a big problem back in the nineties when analog satellite 0:17:33.200 --> 0:17:35.359 TV was broadcasting Merry Christmas. 0:17:35.480 --> 0:17:38.080 Fred, Okay, well, there you go. It is a problem 0:17:38.080 --> 0:17:38.600 with the channel. 0:17:38.880 --> 0:17:41.240 And then Diane said, in response to what I was 0:17:41.240 --> 0:17:44.800 talking about earlier with Wizard of Oz, she said, ABC 0:17:44.920 --> 0:17:47.520 turned sound of music into four hours for a broadcast, 0:17:47.600 --> 0:17:50.560 so three hours for Wizard of Oz is nothing. So 0:17:51.080 --> 0:17:53.119 I guess I was right in my memory of it 0:17:53.400 --> 0:17:56.040 lasting that long. I just that was like too epic 0:17:56.080 --> 0:17:58.760 for me as a kid, like I don't know. All right, 0:17:59.080 --> 0:18:02.360 let's bring on Ryan. Ryan's the CEO and founder of 0:18:02.400 --> 0:18:07.080 a company called Go Go Quincy. They provide tech support 0:18:07.240 --> 0:18:11.000 for primarily older adults. Ryan, thanks so much for joining 0:18:11.040 --> 0:18:11.440 me today. 0:18:12.080 --> 0:18:13.280 Hey, Rich, happy holidays. 0:18:13.280 --> 0:18:14.520 Thanks, Happy holidays. 0:18:14.560 --> 0:18:17.080 So give me the quick story about what Go Go 0:18:17.240 --> 0:18:19.040 Quincy is all about and why you started this. 0:18:19.960 --> 0:18:22.359 So we're on a mission to be America as grandchild 0:18:22.720 --> 0:18:26.000 grandchild on demand. I am an only child, I have 0:18:26.160 --> 0:18:28.600 no cousins. In the middle of the pandemic, I was 0:18:28.680 --> 0:18:31.320 in business school, and I also found that my family 0:18:31.640 --> 0:18:35.240 relied on me to do everything from sinking emails and 0:18:35.320 --> 0:18:38.960 helping them get back into social media or printer wasn't working, 0:18:39.520 --> 0:18:41.760 and I had the time to help them. But I 0:18:41.880 --> 0:18:45.200 recognized pretty quickly that the rest of the country didn't 0:18:45.240 --> 0:18:47.560 have that same type of time that they could help 0:18:47.640 --> 0:18:51.400 older loved ones, especially while balancing their jobs and children 0:18:51.400 --> 0:18:54.040 of their own. And Quincy was born shortly after. 0:18:54.720 --> 0:18:56.640 Wow, okay, so this is what happens to me when 0:18:56.680 --> 0:18:59.439 I go home for the holidays. It's like, okay, starting 0:18:59.480 --> 0:19:02.840 with moms, let me do the software updates, what's going on? 0:19:02.960 --> 0:19:05.560 Why isn't this working? Let me see what your browser's got, 0:19:05.600 --> 0:19:08.040 you know, extensions. Then it goes to my dad and 0:19:08.040 --> 0:19:10.720 he says, I can't log into this so you basically 0:19:10.840 --> 0:19:11.840 provide that service. 0:19:11.880 --> 0:19:12.920 But for everyone. 0:19:13.440 --> 0:19:16.560 Yeah, family visits are turning into technology support sessions. We 0:19:16.680 --> 0:19:20.960 see it across the fifty States, and we're trying to 0:19:21.000 --> 0:19:23.720 relieve some of those headaches for the entire family, turning 0:19:23.760 --> 0:19:25.320 family time, I guess, into family time. 0:19:25.600 --> 0:19:27.600 And what do you think is the is the kind 0:19:27.640 --> 0:19:30.200 of the because the digital natives, you know, the kids 0:19:30.240 --> 0:19:32.360 growing up, they kind of know this stuff, but there 0:19:32.480 --> 0:19:35.320 is this generation right now in the middle that did 0:19:35.359 --> 0:19:37.560 not grow up with it, and they they the thing 0:19:37.560 --> 0:19:39.600 that I see is that they're scared to do anything 0:19:39.680 --> 0:19:41.760 because they might ruin something. 0:19:41.880 --> 0:19:44.399 Is that what you notice across the board? 0:19:44.640 --> 0:19:47.360 I think for those that are not digitally native, there's 0:19:47.359 --> 0:19:51.040 a constant fear of both breaking things as well as 0:19:51.080 --> 0:19:56.639 being scammed or a victim of fraud, or just backing 0:19:56.640 --> 0:19:59.119 themselves into a corner where they're not really familiar with 0:19:59.160 --> 0:20:01.199 what to do and neeting someone else to sort of 0:20:01.320 --> 0:20:03.760 help them see above the trench, and we see that 0:20:03.880 --> 0:20:04.639 across the board. 0:20:04.920 --> 0:20:08.080 The fraud stuff is really sad to me because it's 0:20:08.160 --> 0:20:10.840 it's happening in such a prevalent way and if you're 0:20:10.840 --> 0:20:14.399 not on your guard, you can really lose a lot quickly. 0:20:14.440 --> 0:20:16.719 All right, let's talk about the five things you can 0:20:16.760 --> 0:20:20.919 do asap to make sure your older adult loved ones 0:20:21.280 --> 0:20:22.520 are in a good spot with tech. 0:20:22.560 --> 0:20:24.120 Going into the New York A number one. 0:20:24.840 --> 0:20:27.240 You say to take take thirty minutes and go over 0:20:27.359 --> 0:20:30.080 all the ways to recognize scam. So you just kind 0:20:30.080 --> 0:20:31.679 of talk you with your parents about this. 0:20:32.480 --> 0:20:33.320 That's exactly it. 0:20:33.400 --> 0:20:35.399 I think all of us have received an email at 0:20:35.400 --> 0:20:38.480 one point or another where the sender looks a little odd. 0:20:38.520 --> 0:20:41.600 Maybe it's ninety percent correct, but that end URL or 0:20:41.680 --> 0:20:45.840 domain has a dot ch or dot pH or something that's. 0:20:45.640 --> 0:20:46.560 Just a little odd. 0:20:47.200 --> 0:20:50.000 Walk them through something like that, Show them spelling and 0:20:50.040 --> 0:20:52.000 grammar issues and where to look for them. In the 0:20:52.280 --> 0:20:55.520 footer of a message, in the subject line, sometimes you'll 0:20:55.520 --> 0:20:59.800 see extra spaces or odd symbols. That's usually a dead 0:21:00.400 --> 0:21:06.120 that there's something underlying that's malicious. And my best advice 0:21:06.200 --> 0:21:10.080 is always just take a beat, take that second. We 0:21:10.160 --> 0:21:12.080 fall victim. I fall victim to this all the time. 0:21:12.119 --> 0:21:16.119 I received an email saying I've been charged? Did I 0:21:16.240 --> 0:21:20.359 mean to submit that two hundred and fifty dollars charge 0:21:20.400 --> 0:21:22.760 to renew my subscription to a service I didn't even 0:21:22.760 --> 0:21:24.720 know I had, and I'm always one of the first 0:21:24.720 --> 0:21:27.600 to click through. And the fact matter is that's the 0:21:27.640 --> 0:21:31.520 best way for them to get you to take action 0:21:31.600 --> 0:21:33.080 as creating that urgency that fear. 0:21:33.080 --> 0:21:33.880 And so just take a. 0:21:33.840 --> 0:21:36.680 Minute just think like did I actually want a service? 0:21:36.880 --> 0:21:39.600 Does this feel like something I would want? And you 0:21:39.640 --> 0:21:42.400 can usually back yourselves out of those situations, all. 0:21:42.400 --> 0:21:45.040 Right, Next up, And this is really funny because my 0:21:45.080 --> 0:21:47.720 mom always asks me to write or she writes down 0:21:48.160 --> 0:21:50.840 kind of like the instructions for the tasks like if 0:21:50.880 --> 0:21:52.840 she needs to like check her work email or something 0:21:52.880 --> 0:21:54.640 like this, she'll write it all down, which I laugh at, 0:21:54.680 --> 0:21:56.840 but you know it helps. But you say, to think 0:21:56.840 --> 0:21:59.680 about the tech questions they have asked you and then 0:21:59.760 --> 0:22:02.760 take a couple of minutes to write instructions for those tasks. 0:22:03.720 --> 0:22:06.760 Yeah, you don't necessarily need to recreate an encyclopedia for 0:22:06.880 --> 0:22:09.280 your loved ones, but take a moment to look at 0:22:09.280 --> 0:22:12.800 the five to six services or applications that they use 0:22:12.880 --> 0:22:16.040 most frequently and just give them three to four steps 0:22:16.080 --> 0:22:18.560 for each of them. And that's just a good way 0:22:18.600 --> 0:22:21.400 to sometimes not find yourself to be the first line 0:22:21.440 --> 0:22:24.679 of defense when something doesn't look right. Or there's just 0:22:24.880 --> 0:22:29.240 an unfamiliar pattern that's happening with the application, or they 0:22:29.280 --> 0:22:33.440 just don't remember how to print exactly or email specifically. 0:22:34.000 --> 0:22:36.680 Okay, now, this one is always a source of contention, 0:22:37.160 --> 0:22:41.119 the password situation. So I've tried to get my family 0:22:41.119 --> 0:22:44.440 members to use a password manager. It's very tough. They 0:22:44.480 --> 0:22:47.320 seem to like to write things down. But you say, 0:22:47.440 --> 0:22:51.200 if you're the trusted source, help them out by compiling 0:22:51.240 --> 0:22:53.520 their usernames and passwords in a secure location. 0:22:53.760 --> 0:22:55.560 Explain yeah, totally. 0:22:55.960 --> 0:22:58.840 So we divide this into two problems. I am not 0:22:59.040 --> 0:23:00.880 ignorant to the fact that we all have our two 0:23:01.040 --> 0:23:04.320 or three favorite passwords. I'm not going to condone the behavior, 0:23:04.400 --> 0:23:07.200 but I'm at least aware of it. Take a moment, 0:23:07.560 --> 0:23:10.080 write down those passwords in a safe place. 0:23:10.560 --> 0:23:11.119 Separately. 0:23:11.400 --> 0:23:14.080 Your user names are a little different, and that actually 0:23:14.160 --> 0:23:17.440 tends to be a huge source of frustration. Take a moment. 0:23:17.760 --> 0:23:20.720 Go go Quincy has free tools for this, but take 0:23:20.760 --> 0:23:25.400 a moment. Organize your user names, so which service, which username, 0:23:25.440 --> 0:23:27.600 and create that list. You could do it digitally, you 0:23:27.600 --> 0:23:29.880 could also do it with pen and paper. But that 0:23:29.920 --> 0:23:34.640 piece of organization actually alleviates so many of the nightmares 0:23:34.720 --> 0:23:35.800 that so many of us space. 0:23:37.040 --> 0:23:40.280 Okay, so this, okay, this is actually a really good one. 0:23:40.320 --> 0:23:42.720 I love this. Come up with a safe word. 0:23:42.800 --> 0:23:44.520 We had a safe word as kids, you know, like 0:23:44.520 --> 0:23:46.199 if someone would pick us up that you know, we 0:23:46.240 --> 0:23:48.560 didn't expect you would say, hey, what's the safe word? 0:23:48.600 --> 0:23:50.080 You know what, We didn't call it a safe word. 0:23:50.119 --> 0:23:52.199 It was just a password or code word or something. 0:23:52.840 --> 0:23:55.840 But this is a good idea. So have a safe 0:23:55.840 --> 0:23:58.879 word to validate whether they're actually talking or texting or 0:23:58.920 --> 0:24:00.199 emailing with a loved one. 0:24:00.400 --> 0:24:03.320 So explain how to do that. Yeah, this is usually 0:24:03.320 --> 0:24:04.159 the one that I lead with. 0:24:04.280 --> 0:24:06.840 If you take anything from what I'm the five things 0:24:06.880 --> 0:24:08.880 that I'm giving today, this is the one that matters. 0:24:09.359 --> 0:24:11.440 Come up with a family safe word where if it's 0:24:11.520 --> 0:24:13.840 used in a sentence, you know that this is the 0:24:13.920 --> 0:24:16.280 real person. Don't use it all the time, but for 0:24:16.440 --> 0:24:20.280 specifically emergencies and the like. This is your word that 0:24:20.320 --> 0:24:23.480 you incorporate into the sentence and the placement. And why 0:24:23.520 --> 0:24:27.920 we're doing that is because we are seeing increasingly sophisticated 0:24:28.040 --> 0:24:31.640 levels of fraud and malicious activity. And it is I'm 0:24:31.640 --> 0:24:34.879 not an alarmist, but you are seeing AI being able 0:24:34.920 --> 0:24:41.000 to copy, so many of the specifics of a family, names, events, 0:24:41.240 --> 0:24:44.240 you're able to sometimes spoof the sound of someone's voice 0:24:44.400 --> 0:24:47.000 or an activity that they're part of. Just scammers being 0:24:47.000 --> 0:24:51.440 even more knowledgeable about an individual that they're looking to defraud. 0:24:51.880 --> 0:24:55.080 And so by coming up with your family safewoord incorporated, 0:24:55.480 --> 0:24:57.840 knowing when to use it, sharing it with the family, 0:24:58.480 --> 0:25:01.439 that is that layer of defense if all else fails 0:25:01.720 --> 0:25:04.840 to know whether you are speaking with someone who is 0:25:04.880 --> 0:25:07.520 in your family or if it's someone that is spooking 0:25:07.600 --> 0:25:09.639 you in an attempt to ultimately defraud it. 0:25:09.840 --> 0:25:11.919 Oh, I forgot about the whole or I didn't really 0:25:11.960 --> 0:25:13.960 think about that aspect. With the AI, they're going to 0:25:14.040 --> 0:25:18.200 call as you so soon and that's a really scary thought. 0:25:19.160 --> 0:25:22.679 And finally, the support system get this in place before 0:25:22.720 --> 0:25:26.480 they need it. So obviously go go Quincy. Your service 0:25:26.800 --> 0:25:31.560 is a part of that. But what else, So support is. 0:25:31.600 --> 0:25:34.840 Always in a moment of need. That is, when you 0:25:34.920 --> 0:25:38.320 don't want to need to find your support mechanisms, you 0:25:38.359 --> 0:25:40.159 put those in place. And this is not just with 0:25:40.280 --> 0:25:42.880 tech problems and that is the hat that we wear, 0:25:42.960 --> 0:25:48.119 but that is with any level of care support. Just 0:25:48.200 --> 0:25:50.680 mechanisms in place that are going to be there for 0:25:50.760 --> 0:25:53.560 you and your family in the time of need, when 0:25:53.600 --> 0:25:55.800 you are anxious, when you are concerned, and in the 0:25:55.800 --> 0:25:59.640 world of technology, when things just aren't looking or working properly. 0:26:00.320 --> 0:26:03.000 Know who you're going to call. Know whether it's the 0:26:03.000 --> 0:26:06.160 family member, whether it's us. Know who's in place, who's 0:26:06.200 --> 0:26:08.960 going to help navigate you out of that situation. We 0:26:09.119 --> 0:26:12.639 like to think about at Quincy, we're there to first 0:26:12.720 --> 0:26:16.040 is protect and assist, and then in that we're also 0:26:16.160 --> 0:26:19.640 unlocking the best of technology telehealth, tele medicine, e commerce, 0:26:19.680 --> 0:26:23.360 helping our older users be able to navigate those confidently. 0:26:23.440 --> 0:26:26.159 And all of that is only possible when you know 0:26:26.240 --> 0:26:29.280 that you have a support mechanism in place, and that's 0:26:29.720 --> 0:26:33.399 what we've designed our system around. But whether it's us 0:26:33.520 --> 0:26:36.440 or someone else, always knowing who you're going to call 0:26:36.520 --> 0:26:40.159 before they are needed is actually fifty sixty percent of 0:26:40.160 --> 0:26:40.560 the battle. 0:26:41.320 --> 0:26:42.479 All Right, We're going to leave it there. 0:26:42.560 --> 0:26:47.000 Ryan Green, CEO and founder of Go Go Quincygogo Quincy 0:26:47.000 --> 0:26:48.240 dot com is the website. 0:26:48.240 --> 0:26:49.240 Thanks so much for joining me. 0:26:49.160 --> 0:26:52.000 Today, Thanks for having me rich Happy holidays. 0:26:51.800 --> 0:26:54.600 You too, and by the way, the pricing for this 0:26:54.680 --> 0:26:57.640 is twenty dollars a month, unlimited tech support five dollars 0:26:57.720 --> 0:27:00.680 a month, pay as you go, or if you want 0:27:00.680 --> 0:27:02.479 to just try it out, you can do it for 0:27:02.520 --> 0:27:05.000 free up to fourteen minutes of tech support a month. 0:27:05.080 --> 0:27:06.159 So go check them out. 0:27:06.359 --> 0:27:08.720 All right, coming up, phone lines, We've got a lot 0:27:09.200 --> 0:27:11.320 of you there, so we'll do more calls at triple 0:27:11.320 --> 0:27:13.920 eight rich one oh one. That's eight eight eight seven 0:27:14.040 --> 0:27:17.359 four to two four one zero one. My name is 0:27:17.400 --> 0:27:25.959 richdmiro and you are listening to rich on Tech. Welcome 0:27:25.960 --> 0:27:29.560 back to rich on Tech. If you can't tell by 0:27:29.600 --> 0:27:33.200 the way, I do love holiday music, especially the classics, 0:27:33.920 --> 0:27:36.119 so that's what I've been having Adam play today. If 0:27:36.119 --> 0:27:38.200 you're listening on the podcast, I know you don't get 0:27:38.240 --> 0:27:41.439 to enjoy them, but if you're listening live, you do, 0:27:42.240 --> 0:27:43.840 so I hope you enjoy them as much as I do. 0:27:44.760 --> 0:27:47.720 Let's go to Richard in San Bernardino. Richard, you're on 0:27:47.800 --> 0:27:51.840 with rich A nice name, Richard, Thank you, Richard. 0:27:54.320 --> 0:27:59.919 Yeah, I just wanted to mention I miss my Tonjent 0:28:00.000 --> 0:28:02.760 generated a black book I used to have, you know, 0:28:02.840 --> 0:28:05.639 the the one he used to just push a button 0:28:05.680 --> 0:28:08.440 and it generate the tones going into the telephone. 0:28:09.840 --> 0:28:13.240 Oh yeah, I know all. 0:28:13.119 --> 0:28:19.639 My numbers by heart, and now I don't. And you know, 0:28:20.520 --> 0:28:23.320 the digital thing you know today is just really you know, 0:28:24.440 --> 0:28:29.879 I'm old school, I'm sixty two, and kids today they 0:28:29.960 --> 0:28:33.320 I don't even know if they know how to alphabetically 0:28:33.359 --> 0:28:35.480 look up something in the dictionary. And what do you 0:28:35.520 --> 0:28:37.119 do when all the power goes out? And if you 0:28:37.119 --> 0:28:38.920 wanted to look up a word? You know what I mean. 0:28:39.880 --> 0:28:43.640 My kid actually asked for a dictionary this Christmas, so 0:28:43.720 --> 0:28:46.560 I'm very I said to my kids, there's two things 0:28:46.560 --> 0:28:50.080 I will always spend money on. That's books, and I 0:28:50.080 --> 0:28:51.880 can't remember the other one right now. But there is 0:28:51.920 --> 0:28:56.520 another thing. But here's the thing. The phone number situation 0:28:56.800 --> 0:29:00.800 is a bad one because no one knows anyone's phone 0:29:00.880 --> 0:29:03.880 number anymore. And if you're an emergency and your phone 0:29:03.920 --> 0:29:05.920 is not there, what are you gonna do? Like my kids, 0:29:05.920 --> 0:29:07.200 I said, hey, how are you gonna call me? 0:29:08.440 --> 0:29:09.480 How how are you. 0:29:09.440 --> 0:29:11.120 Gonna know how to call me? If you don't even 0:29:11.160 --> 0:29:13.760 know my phone number? Like, you've got to memorize this. 0:29:13.760 --> 0:29:15.960 This is like basic human survival here. 0:29:17.560 --> 0:29:20.200 I used to know my whole block book, and I 0:29:20.200 --> 0:29:22.720 don't hardly know any of it because of the speed dial, 0:29:22.800 --> 0:29:24.840 you know, or it's just crazy, you know. 0:29:25.240 --> 0:29:26.800 Yeah, no, we look. 0:29:27.000 --> 0:29:28.600 And this is why I mentioned this stuff because we 0:29:28.640 --> 0:29:32.200 take a lot for granted now, which you know, technology 0:29:32.200 --> 0:29:34.480 has been amazing in helping us along. 0:29:34.560 --> 0:29:35.480 And I'm not one of those. 0:29:35.320 --> 0:29:37.880 People that says, you know, we're worse off because we 0:29:37.920 --> 0:29:40.400 can't remember phone numbers. But I'm still saying, you need 0:29:40.440 --> 0:29:43.280 to remember a couple phone numbers just in case you 0:29:43.360 --> 0:29:46.000 had to call someone if there's an issue. Richard, thanks 0:29:46.040 --> 0:29:49.160 for the call today. Let's go to uh, let's see 0:29:49.200 --> 0:29:53.600 here Mike in Los Angeles. Mike, you're on with rich Hi. 0:29:53.680 --> 0:29:57.080 Rich I have a two issues are actually three issues 0:29:57.120 --> 0:30:04.520 with my Samsung Galaxy H twenty one Ultra. And when 0:30:04.560 --> 0:30:08.040 I'm driving in my truck, i put my phone in 0:30:08.080 --> 0:30:11.680 the cradle and I'm listening to my music and then 0:30:11.720 --> 0:30:14.239 all of a sudden, either it will go into that 0:30:14.360 --> 0:30:19.120 voice activation where it'll speak in search, or it'll turn 0:30:19.160 --> 0:30:23.400 on its camera, or it'll automatically dial nine to one one. 0:30:23.440 --> 0:30:25.200 Is there an issue with the phone or is that 0:30:25.280 --> 0:30:27.160 something that it's the cradle causing. 0:30:27.560 --> 0:30:28.920 Yeah, here's what's happening. Mike. 0:30:29.280 --> 0:30:32.800 You're your cradle whatever, whatever you're using to hold this 0:30:32.960 --> 0:30:38.480 phone is activating the side button on the Samsung. So 0:30:38.680 --> 0:30:41.120 the lower button on the Samsung does a couple of things. 0:30:41.280 --> 0:30:43.720 It can power the phone on and off, but it 0:30:43.760 --> 0:30:45.880 can also dial nine one one if it's pressed a 0:30:45.960 --> 0:30:48.120 number of times. I believe it's five times, and you 0:30:48.160 --> 0:30:50.760 can go into your settings and look for a setting 0:30:50.800 --> 0:30:54.720 called Emergency SOS and that will tell you you can 0:30:54.760 --> 0:30:56.600 turn that on or off. I would I would probably 0:30:56.680 --> 0:30:59.680 leave that on just for emergency situation. And also it 0:30:59.720 --> 0:31:02.640 does voice assistant, so if you're pressing and holding, that's 0:31:02.680 --> 0:31:05.800 probably what's activating the Bixby. So I would say you 0:31:05.880 --> 0:31:08.240 got to get a different cradle for your car, and 0:31:08.480 --> 0:31:10.960 one that is either custom for this phone. If this 0:31:11.040 --> 0:31:13.960 one is just kind of a generic cradle, it's probably 0:31:14.120 --> 0:31:16.920 not you know, it's not cradling the phone in the 0:31:16.960 --> 0:31:20.520 right places. And believe me, I've tested probably three hundred 0:31:20.600 --> 0:31:24.720 phones in my time at KTLA, and I have seen 0:31:24.960 --> 0:31:28.080 the gamut of these situations. So not every phone fits 0:31:28.080 --> 0:31:31.840 perfectly in every cradle, and it does cause problems when 0:31:31.840 --> 0:31:34.400 that button is pressed down when it's not supposed to be. 0:31:34.640 --> 0:31:38.160 So that is what I suspect is happening. And it's 0:31:38.360 --> 0:31:41.360 easily remedied by just getting a cradle that or you know, 0:31:41.360 --> 0:31:44.240 a car mount that is going to be more more 0:31:44.280 --> 0:31:45.480 suitable for this phone. 0:31:45.920 --> 0:31:47.840 The one place that I love. 0:31:47.720 --> 0:31:50.400 For if you want like a really nice car mount 0:31:50.640 --> 0:31:55.880 is called pro clip USA proclipusa dot com. These have 0:31:57.120 --> 0:32:00.800 custom holders for pretty much every phone, so not just 0:32:00.880 --> 0:32:03.960 the phone, but also the car. So if you have 0:32:04.120 --> 0:32:07.240 a you know, whatever truck you've got, you can put 0:32:07.280 --> 0:32:09.880 that model number into this website and then put your 0:32:09.880 --> 0:32:11.680 phone model number in and it will give you a 0:32:11.760 --> 0:32:14.560 custom both the part that connects to your car and 0:32:14.600 --> 0:32:16.760 the part that actually holds your phone. So it's it's 0:32:16.840 --> 0:32:19.760 quite good. It's a little bit more expensive, but it's 0:32:19.800 --> 0:32:23.360 going to be really really nice. All right, good question, Mike, 0:32:23.560 --> 0:32:25.760 Thanks for the call. Triple eight Rich one on one 0:32:25.920 --> 0:32:29.239 eight eight eight seven four to two four one zero one. 0:32:29.320 --> 0:32:31.240 Let me give you a quick summary on this whole 0:32:31.240 --> 0:32:35.040 Apple watch ban because we are just before the holidays 0:32:35.040 --> 0:32:37.120 here and I know people are buying Apple watches, they're 0:32:37.120 --> 0:32:38.280 wondering should they get it. 0:32:39.040 --> 0:32:40.000 But here's what's happening. 0:32:40.080 --> 0:32:43.960 So back in October twenty twenty two, the International Trade 0:32:44.000 --> 0:32:48.040 Commission ruled the patent that Apple infringed on a patent 0:32:48.520 --> 0:32:52.640 from an Irvine company based it's named Massimo, all related 0:32:52.680 --> 0:32:55.440 to their blood oxygen sensor on the Apple Watch. And 0:32:55.560 --> 0:32:57.240 as a result of that, it kind of came to 0:32:57.320 --> 0:32:59.720 a head and they've issued an import ban on the 0:32:59.760 --> 0:33:02.440 Apple Watch Series nine in the Ultra two. Now, the 0:33:02.440 --> 0:33:06.400 band goes into effect on December twenty sixth, but in 0:33:06.480 --> 0:33:10.960 response to that, Apple has already halted sales of the 0:33:11.040 --> 0:33:13.920 watch on its website and it's going to remove them 0:33:13.960 --> 0:33:16.200 from stores after December twenty fourth. 0:33:16.480 --> 0:33:17.360 Now, this is a big deal. 0:33:17.400 --> 0:33:19.560 This affects, like I said, the Series nine and the 0:33:19.640 --> 0:33:23.240 Ultra two in the US, and it's also causing some 0:33:23.400 --> 0:33:27.680 issues with the repairs on the Series six and later models. 0:33:28.160 --> 0:33:30.480 So the only model that doesn't have this blood oxygen 0:33:30.560 --> 0:33:32.680 censor of the newer ones is the se So if 0:33:32.680 --> 0:33:35.600 you get that, you're fine. Apple is of course appealing 0:33:35.600 --> 0:33:38.080 to this. The President could potentially, you know, say hey, 0:33:38.120 --> 0:33:40.400 let's block this band. I don't think he's going to 0:33:40.480 --> 0:33:43.760 do that, so right now, this is the is this 0:33:43.840 --> 0:33:46.240 is where we stand. You can't buy these things from 0:33:46.320 --> 0:33:49.200 Apple officially online. You can get them from third parties. 0:33:49.720 --> 0:33:55.200 They say there might be some issues with replacements and 0:33:55.320 --> 0:33:59.200 warranty and repairs. That's where it's kind of weird. So 0:33:59.280 --> 0:34:02.440 after December twenty fifth, Apple can't exchange the watches purchased 0:34:02.440 --> 0:34:06.280 before the band. You can get refunds on watches, but 0:34:06.320 --> 0:34:08.560 you can't swap for a different color or size. 0:34:09.040 --> 0:34:11.440 So this is like a really big issue. 0:34:11.480 --> 0:34:14.360 And I actually had someone email me from one of 0:34:14.360 --> 0:34:17.440 the third party retailers and they're telling me that Apple 0:34:17.600 --> 0:34:22.000 won't even acknowledge this to their you know, to their resellers. 0:34:22.040 --> 0:34:24.120 I mean, this is like a really odd issue to 0:34:24.160 --> 0:34:29.320 happen right before the holiday season. So my advice is, look, 0:34:29.400 --> 0:34:31.600 I think you're gonna be fine if you purchase the watch. 0:34:32.000 --> 0:34:34.239 It's a feature that you know, if you're purchasing it 0:34:34.400 --> 0:34:37.879 for that blood oxygen sensor feature, I'd probably hold off. 0:34:38.160 --> 0:34:40.120 But if you still just want an Apple Watch, at 0:34:40.160 --> 0:34:42.759 the very least, Apple will probably put out software that 0:34:42.880 --> 0:34:46.640 disables that feature just to enable these watches to continue working, 0:34:46.920 --> 0:34:49.520 but also satisfy the band. But this is kind of 0:34:49.560 --> 0:34:52.239 a big deal something to kind of know about, and 0:34:53.520 --> 0:34:56.520 odd timing, especially right before the holidays. All right, Triple 0:34:56.560 --> 0:34:57.280 eight rich one. 0:34:57.120 --> 0:34:59.880 On one eight eight eight seven four to two one 0:35:00.000 --> 0:35:00.799 one zero one. 0:35:01.040 --> 0:35:04.040 You can find me online. My social media handle is 0:35:04.200 --> 0:35:07.600 at rich on Tech. I am active on x I 0:35:07.640 --> 0:35:11.680 am on Instagram, and I am on Facebook as well. 0:35:12.040 --> 0:35:14.640 If you want to check out my instagram at rich 0:35:14.719 --> 0:35:17.479 on Tech. I got a story that's going viral as 0:35:17.480 --> 0:35:21.920 we speak. It is the one about California allowing sewage 0:35:21.920 --> 0:35:25.640 water to be turned into tap water. And I actually 0:35:25.680 --> 0:35:29.879 tried the purified water, and uh I've lived to tell 0:35:29.920 --> 0:35:34.000 about it. I'm still here. Eighty eight rich one O one. 0:35:34.280 --> 0:35:39.880 You are listening to rich on Tech. Welcome back to 0:35:40.239 --> 0:35:42.719 rich on Tech. Rich Demiro here hanging out with you, 0:35:42.960 --> 0:35:47.600 talking technology at triple eight rich one oh one. That's 0:35:47.640 --> 0:35:52.600 eight eight eight seven four to two four one zero one. 0:35:53.280 --> 0:35:56.359 I sincerely thank you for tuning in and listening. I 0:35:56.400 --> 0:35:59.080 really do appreciate it. Can you believe it's almost been 0:35:59.160 --> 0:36:05.160 a full year of this show, Yes, a year wild 0:36:06.080 --> 0:36:09.320 looking forward to doing it again next year too. Uh okay, 0:36:09.480 --> 0:36:12.840 A couple things, just some housekeeping here. We've got doctor 0:36:12.920 --> 0:36:17.000 Chris Pearson, cybersecurity expert with black Cloak dot Io, coming 0:36:17.080 --> 0:36:20.480 up on the show. Chris is one of my favorite 0:36:20.480 --> 0:36:24.000 people to interview. He is so knowledgeable and he will 0:36:24.040 --> 0:36:28.719 really share amazing, actionable tips on how to keep your 0:36:28.719 --> 0:36:30.839 digital life safe and protected. 0:36:31.480 --> 0:36:33.640 He is really really phenomenal. 0:36:34.719 --> 0:36:39.000 Bill Reducial, author of The Bleeding Edge My six Years 0:36:39.000 --> 0:36:41.680 at the forefront of the Tech Revolution, is going to 0:36:41.719 --> 0:36:43.400 join us a bit later on to talk about the 0:36:43.480 --> 0:36:48.760 key takeaways from a career in technology. If you're looking 0:36:48.800 --> 0:36:52.080 for last minute gifts, I've got everything that I like 0:36:52.320 --> 0:36:54.799 linked up on my Amazon page. You can find it 0:36:54.880 --> 0:36:59.240 at richontech dot tv slash shop. And if you're looking 0:36:59.320 --> 0:37:02.680 for links to anything that is mentioned on this show, 0:37:03.200 --> 0:37:06.480 you can go to rich on tech dot tv slash 0:37:06.560 --> 0:37:11.799 wiki wiki and that is updated in real time. So, 0:37:11.880 --> 0:37:13.880 for instance, if you want more information about one of 0:37:13.880 --> 0:37:16.800 the guests, if you want the phone number once again, 0:37:17.080 --> 0:37:19.920 if you want a link to something I mentioned, it 0:37:20.000 --> 0:37:24.840 is all there rich on tech dot tv slash wiki 0:37:25.320 --> 0:37:27.120 wiki kind of. 0:37:27.080 --> 0:37:28.960 Like Wikipedia, right, but just for this show. 0:37:30.560 --> 0:37:34.960 Well, this week, the electric scooter company Bird filed for bankruptcy. 0:37:35.440 --> 0:37:38.920 They filed for Chapter eleven on December twentieth after a 0:37:39.080 --> 0:37:43.440 difficult year. And this company I did a story with 0:37:43.480 --> 0:37:47.360 them when they just started. By the way, this was 0:37:47.440 --> 0:37:49.959 a very valuable company at one point worth two point 0:37:50.000 --> 0:37:53.920 five billion dollars in twenty nineteen, but it has struggled 0:37:54.280 --> 0:37:55.560 ever since it went public. 0:37:55.760 --> 0:37:58.719 And why Well, it's really tough. 0:37:58.440 --> 0:38:01.280 To make a company out of electrics that people literally 0:38:01.360 --> 0:38:04.560 discard wherever they want. They're done with this thing and 0:38:04.600 --> 0:38:06.719 they throw it out like it's a piece of trash. 0:38:06.880 --> 0:38:08.640 So the amount of money that these companies have to 0:38:08.680 --> 0:38:13.600 spend on upkeep and maintenance. Imagine if you return your 0:38:13.600 --> 0:38:16.360 car to Hurtz and you just like kind of dangled 0:38:16.360 --> 0:38:18.319 the car and just dropped it in front of Hurts 0:38:18.320 --> 0:38:20.080 and it just went into a million pieces. That's what 0:38:20.120 --> 0:38:22.400 people do with these scooters. I mean I see them 0:38:22.400 --> 0:38:24.720 all over the place. They look so sad on the streets. 0:38:24.760 --> 0:38:29.160 They're like dead scooters everywhere. But I remember doing a 0:38:29.200 --> 0:38:31.960 story with this company when it first started, and it 0:38:32.160 --> 0:38:34.680 was wild because it was in the height of kind 0:38:34.719 --> 0:38:37.359 of their you know, they just started. They were worth 0:38:37.400 --> 0:38:40.239 so much money, the money was flowing. I went to 0:38:40.280 --> 0:38:43.680 their like headquarters, I think it was in Venice, and 0:38:43.719 --> 0:38:45.759 I'm not kidding. They opened this door. Not only do 0:38:45.840 --> 0:38:48.000 they the first thing you saw was like thousands of 0:38:48.080 --> 0:38:50.360 snacks that you could just choose, like whatever you wanted 0:38:50.400 --> 0:38:52.759 to eat. But then they opened this door and it 0:38:52.800 --> 0:38:55.440 was like a boiler room. You know that movie where 0:38:55.480 --> 0:38:59.480 it was just like thousands of people on phones on computers. 0:38:59.719 --> 0:39:02.719 They're all young, and I kid you not. They were 0:39:02.760 --> 0:39:06.040 all scooting around this giant room on scooters like it 0:39:06.080 --> 0:39:08.640 was a huge arena. And the person I was interviewing, 0:39:08.680 --> 0:39:09.680 they're like, all right, where do you want to do 0:39:09.719 --> 0:39:11.920 this interview? I said right here in front of all 0:39:12.000 --> 0:39:14.359 this madness and said, oh no, you can't show that. 0:39:15.800 --> 0:39:18.160 At least I can talk about it. Six years later, 0:39:19.760 --> 0:39:22.439 Carmen is in Hollywood. Carmen, you're on with Rich. 0:39:23.160 --> 0:39:29.200 Yes please. I used to get into WiFi with the 0:39:29.239 --> 0:39:34.920 place where I work because they mean they put the password. 0:39:35.520 --> 0:39:40.799 But how somebody moved my phone and I lost all 0:39:40.920 --> 0:39:43.920 the places where I used to connect with the to 0:39:44.000 --> 0:39:47.440 the Wi Fi. How can I recopulate the pass war 0:39:47.560 --> 0:39:48.280 of the place? 0:39:49.000 --> 0:39:50.440 Well, how did that happen? What do you mean? 0:39:50.680 --> 0:39:52.400 How did you How did someone do something on your 0:39:52.440 --> 0:39:54.200 phone that made you lose all your passwords? 0:39:54.480 --> 0:39:54.719 Yeah? 0:39:54.760 --> 0:39:58.120 Because I got into the trouvel did I pay in? 0:39:58.800 --> 0:39:59.040 Then? 0:39:59.080 --> 0:39:59.960 I was my own? 0:40:00.120 --> 0:40:04.160 My like, my spell was very weird, and I took 0:40:04.239 --> 0:40:07.160 to the T Mobile store and somebody start to see 0:40:07.160 --> 0:40:10.440 what was going on and they play and play all. 0:40:10.760 --> 0:40:14.920 I didn't know where they went to. But the point 0:40:15.040 --> 0:40:19.120 is that I look all the connection, Yeah, to connect 0:40:19.360 --> 0:40:22.640 to connections to the Wi Fi. I used to be 0:40:22.719 --> 0:40:25.200 connected to my work, I used to be connected. 0:40:24.800 --> 0:40:26.200 To the house. 0:40:26.360 --> 0:40:26.560 Yeah. 0:40:26.760 --> 0:40:29.200 What they did was they did a network settings reset. 0:40:29.280 --> 0:40:31.759 So you brought it there. And you know, number one, 0:40:32.000 --> 0:40:34.160 if someone's doing something to your phone, and this is 0:40:34.200 --> 0:40:36.239 not a knock on you, Karmen, this is for someone 0:40:36.280 --> 0:40:38.960 who's doing the tech support. You don't do stuff to 0:40:39.000 --> 0:40:42.600 people's things before you tell them what you're doing and 0:40:42.680 --> 0:40:46.919 what the ramifications of that is. So this person should 0:40:46.920 --> 0:40:49.680 have said, hey, look, you're having some trouble with your phone. 0:40:49.760 --> 0:40:51.880 We're going to do it's called the network settings reset. 0:40:52.160 --> 0:40:55.319 When I do that, just FYI, you're going to have 0:40:55.360 --> 0:40:57.799 to reconnect your phone to every Wi Fi network you've 0:40:57.800 --> 0:41:00.400 ever connected to. Did you also have to read connected 0:41:00.440 --> 0:41:01.560 to the Bluetooth in your car? 0:41:01.960 --> 0:41:02.480 No? 0:41:02.600 --> 0:41:03.239 Okay no? 0:41:03.360 --> 0:41:05.640 But the point is, my really point. 0:41:05.440 --> 0:41:07.520 Is is, yeah, you want to get this back on, 0:41:07.960 --> 0:41:08.680 I really want. 0:41:09.080 --> 0:41:12.600 My really point is, how can I stuperate to get 0:41:12.680 --> 0:41:15.440 in into that place where I work because I know 0:41:15.560 --> 0:41:17.640 I'm not going to be able to get again. 0:41:18.080 --> 0:41:19.480 Well, why can't you get it again? 0:41:19.880 --> 0:41:22.120 Because I know they'm not going to be possible for 0:41:22.440 --> 0:41:24.960 me to get it. Well then, and my question is 0:41:25.400 --> 0:41:28.000 is that BA warr in my phone some house on. 0:41:28.160 --> 0:41:30.840 Where No, the password is not on your phone, so 0:41:30.920 --> 0:41:34.239 that's uh. Now you can check to see if this 0:41:34.520 --> 0:41:39.600 network is saved on your phone, but typically the you know, 0:41:39.640 --> 0:41:41.840 and it's very recent actually that you're even able to 0:41:41.840 --> 0:41:44.200 see the passwords that you're you know what. The way 0:41:44.200 --> 0:41:46.120 that Wi Fi works on the phones, and this is 0:41:46.120 --> 0:41:49.480 the iPhone and Android. For many years, once you logged in, 0:41:49.560 --> 0:41:53.040 that password was stored securely on your phone in a 0:41:53.120 --> 0:41:57.440 secret place. So unless you you know, had a very 0:41:57.600 --> 0:42:01.239 strong knowledge of how to crack phones and that information, 0:42:01.480 --> 0:42:05.600 it was not readily available. Now iPhone and Samsung have 0:42:05.800 --> 0:42:08.560 you know, and Android have made it more readily available. 0:42:08.800 --> 0:42:11.560 But it only applies to networks that you currently are 0:42:11.600 --> 0:42:14.320 logged into or that you've logged into in the past 0:42:14.480 --> 0:42:16.719 and are saved on your phone. So let me show 0:42:16.719 --> 0:42:19.799 you where to look just to see. But you said, 0:42:19.800 --> 0:42:22.759 this is Samsung phones, you'd go into settings, you'd go 0:42:22.760 --> 0:42:26.680 into Wi Fi and then you would tap Wi Fi 0:42:26.719 --> 0:42:29.920 once again, you'll see all the available networks. But you 0:42:29.960 --> 0:42:32.480 want to go into the upper right hand corner. You'll 0:42:32.520 --> 0:42:35.759 see a little three dots advanced settings. You see, they 0:42:35.760 --> 0:42:38.520 don't make this easy. And then you want to see 0:42:38.560 --> 0:42:42.040 managed networks, manage your Wi Fi networks, and there is 0:42:42.080 --> 0:42:44.879 a list of all the networks that you've ever logged into. 0:42:45.000 --> 0:42:47.480 And by the way, and I'm not you know, I'm 0:42:47.520 --> 0:42:49.839 not trying to stir up trouble, but you know, if 0:42:49.880 --> 0:42:53.520 I was suspecting that someone was, you know, doing something 0:42:53.880 --> 0:42:56.360 on the sly, this would be a good place to 0:42:56.520 --> 0:42:59.560 check to see if they're logging into hotels at random 0:42:59.719 --> 0:43:01.760 or networks at random hotels. 0:43:01.760 --> 0:43:02.520 I'm just saying, you. 0:43:02.440 --> 0:43:04.560 Know, these are a little clues. There's a lot of 0:43:04.560 --> 0:43:06.640 clues on your phone about what you're doing. This is 0:43:06.680 --> 0:43:08.560 one of them. This is a big one. So I 0:43:08.600 --> 0:43:10.680 can see I've got a list of about fifty Wi 0:43:10.680 --> 0:43:13.040 Fi networks that I've logged into all over the world 0:43:13.480 --> 0:43:16.040 at different airports and things like that. You can tap 0:43:16.640 --> 0:43:19.640 one of those networks and if it's a network like 0:43:19.680 --> 0:43:22.360 I would look for your work network on there. And 0:43:22.400 --> 0:43:24.520 for instance, I'm tapping one that I logged into at 0:43:24.520 --> 0:43:27.960 Google last year, and it says password and then it's 0:43:28.000 --> 0:43:30.520 a little icon next to it. You tap that icon, 0:43:30.560 --> 0:43:33.120 it's gonna ask you for your pin You see how 0:43:33.120 --> 0:43:34.960 tough this is, Like they don't really want you to 0:43:34.960 --> 0:43:38.320 see this. And so once you put in your pin code, 0:43:39.040 --> 0:43:41.560 which I'm putting in right now, it will show you 0:43:41.600 --> 0:43:45.480 that password. So if you have that on your phone 0:43:45.600 --> 0:43:47.880 your work Wi Fi network, you would be able to 0:43:47.920 --> 0:43:50.480 see that code, but I don't think you have it now. 0:43:50.480 --> 0:43:52.960 The other thing is you can sync these with the cloud. 0:43:53.560 --> 0:43:56.359 So on Samsung specifically, like you mentioned, you can sync 0:43:56.440 --> 0:43:59.040 those Wi Fi networks with the cloud and you would 0:43:59.040 --> 0:44:02.440 be able to retrieve that there as well. So if 0:44:02.480 --> 0:44:04.239 it was sync to the cloud, you might be able 0:44:04.280 --> 0:44:06.520 to look in that cloud sink and see if it's 0:44:06.520 --> 0:44:08.280 there on the iPhone. 0:44:08.320 --> 0:44:08.719 Same thing. 0:44:08.760 --> 0:44:10.879 By the way, if you want to get a Wi 0:44:10.920 --> 0:44:14.280 Fi network password on a network that you've already accessed, 0:44:14.320 --> 0:44:17.239 you know that one that you've connected to, you can 0:44:17.280 --> 0:44:20.960 go into your Wi Fi and it will say the 0:44:21.000 --> 0:44:24.000 networks that you've got, and it'll show the ones that 0:44:24.040 --> 0:44:28.600 you're already let's see, logged into. And it only shows them. 0:44:28.600 --> 0:44:31.280 Though when you're there, see, this gets really really tricky. 0:44:31.640 --> 0:44:33.360 So I can't just see a list of all the 0:44:33.400 --> 0:44:37.280 networks that I've logged into. You have to be there 0:44:37.320 --> 0:44:40.040 at the network. Okay, no, now I can. 0:44:40.160 --> 0:44:40.560 Here we go. 0:44:40.680 --> 0:44:42.239 So you have to press edit in the upper right 0:44:42.320 --> 0:44:44.719 hand corner and that will show you all of the 0:44:44.760 --> 0:44:47.360 networks that you've logged into and then you can delete those. 0:44:47.680 --> 0:44:49.160 And you can also see the password. 0:44:49.200 --> 0:44:51.040 So if you want to see the password for a network, 0:44:51.680 --> 0:44:53.359 you press that little I next to it. 0:44:53.360 --> 0:44:56.000 It says password and it looks like it's like xed out. 0:44:56.360 --> 0:45:02.000 You tap that and it will give you a interesting 0:45:02.120 --> 0:45:03.840 It will give you that password, but you have to 0:45:03.920 --> 0:45:08.759 again show your your face ID or your passcode. Yeah, 0:45:08.800 --> 0:45:10.560 they don't really want you to do this very easily. 0:45:10.560 --> 0:45:13.319 It's not an easy way. So my advice, Carmen is 0:45:13.360 --> 0:45:16.040 you gotta if you're working at your work, why would 0:45:16.040 --> 0:45:17.040 they not give you the password? 0:45:17.080 --> 0:45:18.399 Again, I mean, let's be honest here. 0:45:18.440 --> 0:45:20.759 So clearly you're either accessing a network you shouldn't be, 0:45:21.360 --> 0:45:23.560 or there's something going on here that you're not telling me. 0:45:23.640 --> 0:45:25.520 But if you know, if I went to my work 0:45:25.560 --> 0:45:28.400 and said, hey, I lost my my access to this 0:45:28.480 --> 0:45:30.360 Wi Fi network. I think they would just tell me 0:45:30.400 --> 0:45:31.200 what the access is. 0:45:31.200 --> 0:45:32.799 They don't. It's not like a one time thing, and 0:45:32.800 --> 0:45:34.920 that's it. Good question. 0:45:35.000 --> 0:45:36.879 Eight a eight rich one on one eight eight eight 0:45:36.960 --> 0:45:41.359 seven four to two four one zero one. Regulators are 0:45:41.400 --> 0:45:47.320 proposing sweeping new privacy safeguards for kids online. The FCC 0:45:47.400 --> 0:45:51.880 proposed major changes to strengthen the Federal Children's Online Privacy 0:45:51.920 --> 0:45:56.319 Protection Role, which is called Kappa Coppah. This is a 0:45:56.360 --> 0:45:58.040 big thing there there. This is like one of the 0:45:58.080 --> 0:46:01.760 biggest changes for consumer private for kids in over ten years. 0:46:02.000 --> 0:46:03.120 Here's what they're asking. 0:46:03.760 --> 0:46:07.760 Changes would require online services used by kids under thirteen 0:46:08.160 --> 0:46:12.239 to have targeted advertised advertising turned off by default, and 0:46:12.280 --> 0:46:15.080 they would also have to stop using kids personal data 0:46:15.080 --> 0:46:16.239 to keep them engaged. 0:46:16.600 --> 0:46:17.480 So what does that mean? 0:46:17.600 --> 0:46:19.719 On TikTok if you scroll through and you stop at 0:46:19.719 --> 0:46:23.000 a video that is about, you know, making slime, they 0:46:23.000 --> 0:46:26.160 couldn't use that to show you thousands more videos of 0:46:26.200 --> 0:46:28.560 making slime because we all know that this stuff on 0:46:28.600 --> 0:46:32.480 the internet is unlimited. You could watch slime videos until 0:46:32.800 --> 0:46:35.480 the day you die. That's how many there are online. 0:46:37.160 --> 0:46:41.760 This also includes Nope, they would prohibit push notifications based 0:46:41.800 --> 0:46:44.279 on personal data, so they couldn't say, hey, a new 0:46:44.320 --> 0:46:46.440 slime video just popped up, we want to watch it. 0:46:47.360 --> 0:46:49.760 So this is a big deal. They've got a sixty 0:46:49.840 --> 0:46:52.520 day public review before the commission votes. 0:46:52.800 --> 0:46:56.400 But yeah, I mean, look, we need this stuff because 0:46:56.520 --> 0:47:00.920 kids are very susceptible to the it's it's a slot machine. 0:47:00.960 --> 0:47:03.440 You have a slot machine in your pocket, and some 0:47:03.480 --> 0:47:07.360 people are wired where they cannot handle that, and kids 0:47:07.440 --> 0:47:11.360 with their brains not being fully formed, are very susceptible. Adults, 0:47:11.640 --> 0:47:13.320 you're an adult, I mean, look, you know, if you 0:47:13.360 --> 0:47:15.880 want to sit there and waste your whole life surfing Instagram, 0:47:15.920 --> 0:47:19.040 that's your priority or progative. But for kids, you know, 0:47:19.080 --> 0:47:21.600 we're trying to give them a little bit of a headstart. 0:47:22.040 --> 0:47:24.040 And the companies right now do the same thing to 0:47:24.120 --> 0:47:26.120 kids that they do to adults. You know, they try 0:47:26.160 --> 0:47:27.640 to get them in and keep them on there as 0:47:27.640 --> 0:47:30.680 long as possible. So if the government is gonna put 0:47:30.680 --> 0:47:34.040 in these regulations, it's probably a good thing because it'll 0:47:34.080 --> 0:47:36.320 at least give the kids a little bit of a chance. 0:47:36.880 --> 0:47:39.600 Triple eight rich one oh one eight eight eight seven 0:47:39.719 --> 0:47:42.120 four to two four to one zero one. 0:47:42.160 --> 0:47:43.080 My name is Richdimiro. 0:47:43.239 --> 0:47:46.319 You are listening to Rich on tech the website rich 0:47:46.640 --> 0:47:51.080 on tech dot tv. Join me, find me on social media, 0:47:51.200 --> 0:47:52.800 send me a tweet, send me an email. 0:47:53.320 --> 0:48:02.799 We'd love to hear from you. Ernie is in La Maratta, California. Ernie, 0:48:02.840 --> 0:48:03.279 you're on with. 0:48:03.320 --> 0:48:08.480 Rich Yeah, Rich, thank you. I have a three year 0:48:08.520 --> 0:48:14.040 old Modo g Android and it's been working. This fid 0:48:14.800 --> 0:48:18.000 T mobile is my server. And all of a sudden, 0:48:19.000 --> 0:48:22.080 in fact, while I was waiting for you, several commercials 0:48:22.239 --> 0:48:26.840 just popped right up with no indication, and they're usually 0:48:26.880 --> 0:48:33.640 the same ones, a variety of things. What can you 0:48:33.719 --> 0:48:36.360 help me with that? In fact, I was waiting outside 0:48:36.440 --> 0:48:39.279 my T mobile place, but it is so crowded, and 0:48:39.320 --> 0:48:42.040 I was listening to your program. I said, well, I'm 0:48:42.040 --> 0:48:42.840 going to covidch de. 0:48:42.920 --> 0:48:45.200 Murol oh perfect. Well, I like how you think. I 0:48:45.239 --> 0:48:47.840 think that number one. Today's the worst day in the 0:48:47.840 --> 0:48:51.759 world to go into any store in America unless you 0:48:51.800 --> 0:48:54.040 are you know, unless you really need a gift. But 0:48:54.480 --> 0:48:57.000 it's just a mess because people are last minute shopping. 0:48:57.280 --> 0:49:00.560 But Ernie, it sounds like you have some where on 0:49:00.600 --> 0:49:05.359 your system, so it sounds like somehow an app got installed. 0:49:05.480 --> 0:49:09.680 On your system that is not playing nice. So do 0:49:09.719 --> 0:49:12.320 you know how to go into Google Play to uninstall apps? 0:49:13.040 --> 0:49:13.360 Yes? 0:49:13.400 --> 0:49:15.200 I do, okay, So what I want. 0:49:15.120 --> 0:49:18.359 You to do is go into Google Play and tap 0:49:18.400 --> 0:49:20.840 your profile picture. In the upper right hand corner, it 0:49:20.880 --> 0:49:25.320 says manage Apps and Devices, and then it says all apps, 0:49:25.440 --> 0:49:28.520 and you can tap manage to see the installed apps. 0:49:28.520 --> 0:49:30.280 I want you to go through that list of apps, 0:49:30.640 --> 0:49:33.080 and I want you to uninstall any app that you 0:49:33.120 --> 0:49:37.000 don't need or don't recognize, because one of these apps 0:49:37.080 --> 0:49:39.840 is serving up ads on your system. And if you 0:49:39.920 --> 0:49:44.000 installed some sort of VPN or something like that, or 0:49:44.040 --> 0:49:47.480 some sort of game or free something, that's what's causing this. 0:49:47.960 --> 0:49:49.759 The other thing you can do now, if this was 0:49:49.920 --> 0:49:53.000 just happening inside your web browser, I would think it's 0:49:53.120 --> 0:49:57.560 just a website in the background that's doing this. So 0:49:57.640 --> 0:49:59.480 if you want to do if you want to just 0:49:59.560 --> 0:50:02.480 check that, you probably want to clear your history on 0:50:02.560 --> 0:50:05.239 your web browser. So I would open up your Chrome 0:50:05.280 --> 0:50:08.840 web browser. It says history, and then up at the 0:50:08.880 --> 0:50:12.360 top it says clear browsing data. So again, open up 0:50:12.400 --> 0:50:15.600 your web browser. There's three dots in the upper right 0:50:15.640 --> 0:50:18.640 hand corner. That's the menu I wish these apps would 0:50:18.680 --> 0:50:21.759 just use the word menu or settings or a gear icon, 0:50:21.880 --> 0:50:24.879 because the three dots is really tricky, like nobody knows 0:50:24.880 --> 0:50:28.080 what that means. So if you're an app developer, please 0:50:28.160 --> 0:50:31.080 like make it more clear. But you go in there 0:50:31.120 --> 0:50:33.680 and then you type you tap history and it says 0:50:33.719 --> 0:50:37.120 clear browsing data, and you can tap clear browsing data 0:50:37.520 --> 0:50:40.640 and that will load up all your browsing history, cookies 0:50:40.640 --> 0:50:44.040 and site data, images and files, all that stuff. And 0:50:44.120 --> 0:50:47.080 what I would do is just clear the range and 0:50:47.280 --> 0:50:49.960 whenever this started happening, If this just started happening, you know, 0:50:50.160 --> 0:50:53.280 a couple of weeks ago, you can select the time range, 0:50:53.280 --> 0:50:55.600 so maybe I would do something like the last four weeks, 0:50:55.960 --> 0:50:57.920 and then you tap clear data and it's going to 0:50:57.920 --> 0:51:01.160 clear out all kinds of stuff on your phone. Hopefully 0:51:01.239 --> 0:51:04.479 it will clear out whatever is causing these pop ups. 0:51:04.480 --> 0:51:06.520 But it sounds like it's an app if I had 0:51:06.520 --> 0:51:08.880 to guess, so good question. 0:51:09.000 --> 0:51:10.120 Go through the to go through. 0:51:10.000 --> 0:51:12.600 The apps and go through the uh the history and 0:51:12.680 --> 0:51:15.520 clear it out and then restart your phone. That's the 0:51:15.560 --> 0:51:20.640 final step and hopefully, Ernie, you will be working with 0:51:20.800 --> 0:51:23.680 a much better phone. Thanks for the call today. And uh, 0:51:23.719 --> 0:51:28.719 happy holidays. Coming up doctor Chris Pearson, cybersecurity expert with 0:51:28.880 --> 0:51:32.440 black cloak dot Io. He's going to share tips on 0:51:32.480 --> 0:51:36.000 how to keep your digital life safe and protected. I'm 0:51:36.000 --> 0:51:37.840 not going to tell you to grab a pen and paper, 0:51:37.880 --> 0:51:41.000 but honestly, the tips that he is about to share 0:51:41.040 --> 0:51:44.920 are so good and so easy you're gonna want. 0:51:44.719 --> 0:51:45.560 To remember them. 0:51:46.160 --> 0:51:48.879 My name is rich d'miro. You are listening to rich 0:51:48.960 --> 0:51:56.520 on Tech. Welcome back to rich on Tech. Rich Demiro 0:51:56.640 --> 0:52:00.000 here hanging out with you talking technology. Joining me now 0:52:00.000 --> 0:52:03.680 now is Chris Pearson, cybersecurity expert at black. 0:52:03.640 --> 0:52:05.000 Cloak dot io. 0:52:05.560 --> 0:52:08.440 This is a company that specializes in protecting the digital 0:52:08.480 --> 0:52:12.000 lives of high net worth individuals. But Chris has got 0:52:12.000 --> 0:52:15.320 a lot of great cybersecurity tips we can all learn from. 0:52:15.520 --> 0:52:17.879 So our clients are going to be corporate executives who 0:52:17.880 --> 0:52:23.560 we protect in their personal lives, or high profile individuals celebrities, sportstar, rockstar, politicians, 0:52:23.560 --> 0:52:26.080 folks who have a soft spot once again in their 0:52:26.120 --> 0:52:28.960 personal lives with them with their families, and will protect 0:52:28.960 --> 0:52:32.000 them from privacy harms, from cybersecurity arms, protect their entire 0:52:32.080 --> 0:52:35.319 home and home networks, and then be there for their concierge. 0:52:35.520 --> 0:52:38.080 So when you think about high net worth individuals like 0:52:38.080 --> 0:52:40.360 you're talking about, they have a lot to lose. What 0:52:40.400 --> 0:52:41.480 about the average person? 0:52:41.800 --> 0:52:43.920 Average person still has a lot to lose. Right, they 0:52:44.000 --> 0:52:46.520 have their identity, they have their Social Security number. They 0:52:46.560 --> 0:52:48.879 also have finances that they really do need to keep 0:52:48.920 --> 0:52:51.279 a tight handle hold on. They don't have time to 0:52:51.320 --> 0:52:54.680 go asking for ten twenty thousand, five thousand dollars back 0:52:54.680 --> 0:52:56.800 from a bank. They don't have time to go chase 0:52:56.840 --> 0:52:58.759 down things. When a debit card has been breached, it's 0:52:58.800 --> 0:53:01.960 actually their money that is being used for a scam. 0:53:02.280 --> 0:53:04.640 And also, more importantly, in terms of their digital lives, 0:53:05.040 --> 0:53:07.840 once malware is on a computer, once they're not secure, 0:53:08.239 --> 0:53:11.760 everything on that computer is gone. Their pictures, text tweets, 0:53:11.800 --> 0:53:14.640 intimate moments, just stuff about their family that is nobody 0:53:14.640 --> 0:53:17.399 else's business. It is gone and gone forever. I can 0:53:17.440 --> 0:53:20.440 never ever be pulled back. It's out there that cybercriminals 0:53:20.480 --> 0:53:22.600 have it, and they will use it however they can 0:53:22.680 --> 0:53:23.880 to get an advantage. 0:53:24.080 --> 0:53:28.200 Okay, So first first line of defense, yeah, strong passwords, 0:53:28.320 --> 0:53:29.480 two factor authentication. 0:53:30.239 --> 0:53:31.279 How do those protect us? 0:53:31.680 --> 0:53:34.080 I must have really, you know kind of Number one 0:53:34.200 --> 0:53:37.120 is multi factor authentication. You'll hear it sometimes as dual 0:53:37.160 --> 0:53:41.319 factor authentication, but multi factor authentication on every account that 0:53:41.400 --> 0:53:44.960 is important, starting with email. Actually starts with email first, 0:53:45.320 --> 0:53:48.440 then bank accounts and financial accounts, then on into social 0:53:48.560 --> 0:53:51.640 media and on into healthcare accounts. So that's going to 0:53:51.680 --> 0:53:54.160 be the order of priority. It can be something where 0:53:54.360 --> 0:53:56.400 as so simple as you log in with the username 0:53:56.400 --> 0:53:59.400 and password and then you get texted a number, you 0:53:59.440 --> 0:54:02.040 input that digit number and you gain access because you've 0:54:02.080 --> 0:54:05.600 proven that you have a device tied to the account. Well, 0:54:05.640 --> 0:54:07.680 it does. It prevents a bad guy from logging in 0:54:07.680 --> 0:54:10.080 if they know your use name and password. 0:54:09.800 --> 0:54:12.439 Something we often kind of forget about. I love doing 0:54:12.520 --> 0:54:15.759 software updates, not so much for other people because it 0:54:15.840 --> 0:54:18.720 changes things. So people are scared to do software updates. 0:54:18.719 --> 0:54:20.720 But you recommend doing software updates. 0:54:20.880 --> 0:54:23.279 Yeah, Look, there are two different types of devices they're 0:54:23.280 --> 0:54:26.279 gonna be out there and varying levels of difficulty. So 0:54:26.320 --> 0:54:28.319 in your cell phone and your tablet, you know, usually 0:54:28.320 --> 0:54:29.719 it's gonna be an iPhone or something, but on your 0:54:29.719 --> 0:54:32.880 cell phone or tablet, pretty easy. Once a week. If 0:54:32.880 --> 0:54:34.759 you can't do it once a week, once every two weeks, 0:54:34.800 --> 0:54:36.839 so twenty four times a year or twenty five times 0:54:36.840 --> 0:54:40.920 a year. Go ahead and click general Settings a software update. 0:54:41.360 --> 0:54:44.680 If you don't update your device, win a zero day. 0:54:44.680 --> 0:54:47.600 This is an event that happens when the software has 0:54:47.840 --> 0:54:50.880 problems with it that any attacker can use. They can 0:54:50.960 --> 0:54:53.680 use it remotely, and they can gain access to your device. 0:54:53.719 --> 0:54:55.920 That is a zero date. It's unprotected. And so what 0:54:55.960 --> 0:54:57.840 you want to do is you want to go ahead 0:54:57.840 --> 0:55:00.640 and update your device at least once week, once every 0:55:00.760 --> 0:55:03.440 two weeks, so that it's patched, that your device is 0:55:03.480 --> 0:55:06.000 not vulnerable. Cell phone and tablet super easy to do. 0:55:06.360 --> 0:55:08.719 It'll take you no more than five minutes, no more 0:55:08.760 --> 0:55:12.279 than five minutes on computers, sometimes a little more difficult. 0:55:12.320 --> 0:55:15.400 Apple releases them on a regular basis. Microsoft it's like 0:55:15.480 --> 0:55:18.600 patch Tuesday, second Tuesday of every single month. Look, go 0:55:18.600 --> 0:55:20.920 ahead and set it up to do an auto update, 0:55:21.040 --> 0:55:23.239 but set it on a Saturday morning. Set it up, 0:55:23.400 --> 0:55:26.640 press the button, press go seven am, go out to Starbucks, 0:55:26.680 --> 0:55:29.200 come back, have your Danish, have your coffee, and it's 0:55:29.200 --> 0:55:31.160 going to be done in your all set. If your 0:55:31.200 --> 0:55:35.160 device is vulnerable, and software always has vulnerabilities, but if 0:55:35.160 --> 0:55:39.000 it's vulnerable in terms of major vulnerability, then every other 0:55:39.040 --> 0:55:41.160 step that you're doing to protect it isn't going to 0:55:41.239 --> 0:55:44.480 work because the baseline foundation kind of like the cement, 0:55:44.520 --> 0:55:47.960 the foundation of the building is unstable. It's wobbly, it's 0:55:47.960 --> 0:55:49.560 not secure. So you want to make sure you do 0:55:49.600 --> 0:55:52.799 that super important. And don't forget to update the apps, right, 0:55:52.880 --> 0:55:54.799 don't forget to update the apps and that device either 0:55:54.920 --> 0:55:57.160 go to your apps on app on an iPhone or 0:55:57.200 --> 0:55:59.720 Apple device, go to your apps, do a little swipe 0:55:59.719 --> 0:56:02.520 down app updates. Even if you haven't set for auto updates, 0:56:02.520 --> 0:56:05.239 sometimes it gets stuck, you know, go ahead, you'll see 0:56:05.440 --> 0:56:07.600 twenty seven updates, fifty three updates. Go ahead and update 0:56:07.600 --> 0:56:09.280 those once again five minutes. 0:56:09.480 --> 0:56:12.600 Even with all of the software updates, really you are 0:56:12.640 --> 0:56:16.279 still not protected from yourself, which is what these you know, 0:56:16.360 --> 0:56:19.160 hackers and scam artists are really trying to target, which 0:56:19.200 --> 0:56:20.960 is you and your good nature. 0:56:21.160 --> 0:56:23.640 So be careful what you click on. Tell me about 0:56:23.680 --> 0:56:24.880 that aspect of things. 0:56:24.680 --> 0:56:26.520 Yeah, so think be careful what you click on is 0:56:26.560 --> 0:56:28.880 massively expanded, right, be careful what you click on In 0:56:29.000 --> 0:56:31.440 terms of an email that maybe from your friend actually 0:56:31.480 --> 0:56:33.920 from their email address, but maybe they've been compromised. It 0:56:34.000 --> 0:56:36.080 may be something from something that looks like a friend's 0:56:36.080 --> 0:56:38.560 email address, or may just be something that's random. Be 0:56:38.640 --> 0:56:41.400 careful about the links, be careful about the documents. Same 0:56:41.480 --> 0:56:44.840 thing applies to text messages, right, same thing applies to 0:56:44.840 --> 0:56:47.000 text messages a lot more times than the text message. 0:56:47.000 --> 0:56:48.560 It's a link, and then it asks for you to 0:56:48.560 --> 0:56:50.640 fill out information. It's like, oh, i'm your bank and 0:56:50.760 --> 0:56:53.719 you lost your social security number. Fill this form out. Well, no, 0:56:53.840 --> 0:56:55.920 your bank did not lose a social security number. Do 0:56:55.960 --> 0:56:58.279 not fill out that form. But even more so, it 0:56:58.320 --> 0:57:00.720 goes beyond that. Now, in terms of the trick that happens, 0:57:00.719 --> 0:57:02.759 a lot of this is right tricking the human mind, 0:57:02.840 --> 0:57:04.360 hardening the humans. So a lot of it will be 0:57:04.480 --> 0:57:07.680 tech based scams, phone calls, places where people are trying 0:57:07.719 --> 0:57:10.000 to elicit information out of you because there are more 0:57:10.040 --> 0:57:14.280 technological controls on your phones, on your tablets, on your computers. 0:57:14.480 --> 0:57:16.760 They're trying to just flip your brain to move over 0:57:16.760 --> 0:57:20.360 from that rational thinking side into the more impulsive there's 0:57:20.400 --> 0:57:22.400 a threat, there's something I have to do quickly side, 0:57:22.640 --> 0:57:24.200 and that usually spells disaster. 0:57:24.840 --> 0:57:27.680 What about public Wi Fi? We've always heard about this. 0:57:27.960 --> 0:57:31.600 It's dangerous, don't use it. Use a VPN. What are 0:57:31.600 --> 0:57:35.680 your recommendations when it comes to surfing on whether it's cellular, 0:57:35.760 --> 0:57:36.480 home Wi fi. 0:57:36.440 --> 0:57:39.960 Public Wi Fi. Yeah, so, first of all, home Wi 0:57:39.960 --> 0:57:41.720 Fi is going to be really really safe if you've 0:57:41.720 --> 0:57:43.520 set it up correctly, and all rest definitely going to 0:57:43.600 --> 0:57:46.120 be safe, especially if you set up correctly as passwords 0:57:46.160 --> 0:57:48.600 all rest when you're out and about. Look, the fact 0:57:48.640 --> 0:57:50.800 of the matter is with five G you can get 0:57:50.880 --> 0:57:53.240 amazing through put on your device. You can watch a 0:57:53.320 --> 0:57:55.280 YouTube video, you can watch it, you can even watch 0:57:55.280 --> 0:57:57.160 a movie these days. I mean, you can do almost 0:57:57.160 --> 0:58:00.120 everything you need to. If you are fine and everything 0:58:00.160 --> 0:58:03.640 is working, okay, stay on your TELCOT, stay on the 0:58:03.680 --> 0:58:06.320 cellular signal from Verizon, T Mobile, Sprint, AT and T 0:58:06.520 --> 0:58:08.640 stay on that. That's going to be the safest network 0:58:08.640 --> 0:58:10.840 to be on. If you're not getting through but you 0:58:10.920 --> 0:58:13.000 need and you're at the Starbucks, so you're at the 0:58:13.040 --> 0:58:15.480 local place that's got the free Wi Fi, then go 0:58:15.520 --> 0:58:17.680 ahead if you want to write and switch over to 0:58:17.720 --> 0:58:20.240 that Wi Fi. Hopefully it's one that has a passport 0:58:20.280 --> 0:58:22.080 on it. Most of the public ones don't. They don't 0:58:22.080 --> 0:58:25.360 even have like a simple password there. But be very 0:58:25.360 --> 0:58:27.480 careful once you do that do not do anything that 0:58:27.560 --> 0:58:29.560 is sensitive. Don't log into your bank, don't check your 0:58:29.560 --> 0:58:32.640 credit carunt bounce, don't send a friend you know money, 0:58:32.680 --> 0:58:35.880 don't go check your crypto accounts. Don't do anything because 0:58:35.960 --> 0:58:39.240 now you're on a foreign network. You're on a network 0:58:39.240 --> 0:58:41.560 that you don't know the security of. Every single person 0:58:41.680 --> 0:58:43.760 is on that can see what everyone else is doing. 0:58:43.840 --> 0:58:45.600 I want to say it twice. If you're on a 0:58:45.640 --> 0:58:48.760 public network, everyone else that is on that network can 0:58:48.840 --> 0:58:51.160 see the ones in zero is the network traffic of 0:58:51.200 --> 0:58:52.840 what everyone else is doing, so they can see you 0:58:52.840 --> 0:58:55.080 log in, they can see what you're doing and transitting. 0:58:55.160 --> 0:58:57.360 So don't do that. If you absolutely have to do 0:58:57.440 --> 0:59:00.440 something that is going to be riskier, check your account 0:59:00.440 --> 0:59:02.400 type of thing. Then you go ahead and pop on 0:59:02.480 --> 0:59:06.120 the VPN eight virtual private network so that your traffic 0:59:06.200 --> 0:59:10.800 is now encrypted between your device and the network. That's 0:59:10.840 --> 0:59:13.120 going to be critically important. But you know what, if 0:59:13.120 --> 0:59:15.240 you can just wait an hour, go home and do 0:59:15.320 --> 0:59:17.120 it too much better. 0:59:17.440 --> 0:59:21.439 Data backups are always a contentious subject because people either 0:59:21.480 --> 0:59:24.120 think they're backed up, or they're not really sure, or 0:59:24.120 --> 0:59:25.880 they don't want to pay, or they don't want to 0:59:25.880 --> 0:59:28.240 take the time to do it. But backing up your 0:59:28.280 --> 0:59:30.920 data is very important for a couple of reasons, and 0:59:30.920 --> 0:59:32.960 one of them is if you do have a breach, 0:59:33.120 --> 0:59:35.200 you can go back to that data. But why do 0:59:35.240 --> 0:59:36.120 you think data. 0:59:35.840 --> 0:59:37.400 Backups are so important? 0:59:37.680 --> 0:59:40.160 Well, I mean, you're really few diferent reasons. Number one, 0:59:40.360 --> 0:59:43.320 the spite of ransomware that is actually going around now 0:59:43.480 --> 0:59:45.400 is just so huge, so prevalent. The fact of the 0:59:45.440 --> 0:59:47.640 matter is that your data can be stolen, your data 0:59:47.680 --> 0:59:50.080 can be encrypted, and you can lose access to your data. 0:59:50.080 --> 0:59:51.800 I mean there's two parts of this. One. You can 0:59:51.840 --> 0:59:54.440 lose access to your data to somebody else, can have 0:59:54.560 --> 0:59:57.320 access to your data now in forever and extore or 0:59:57.400 --> 1:00:00.400 ransom you for it, or just share with other people. Again, 1:00:00.440 --> 1:00:03.360 nobody's business. But if you want those pictures, if you 1:00:03.360 --> 1:00:05.640 want the pictures of your kids when they're one, three, five, 1:00:05.880 --> 1:00:08.160 eight years old, all those videos, all those movies, you 1:00:08.200 --> 1:00:10.200 want to make sure that you have good data hygiene 1:00:10.240 --> 1:00:13.520 practices couldn't be easier these days. Cell phone and tablet, 1:00:13.600 --> 1:00:16.880 it's pretty simple. Get a cloud account through your carrier, 1:00:17.040 --> 1:00:20.400 get a cloud acclount through iCloud, through Apple, and do 1:00:20.680 --> 1:00:23.240 the manual backups. You can sit on an automatic backup. 1:00:23.280 --> 1:00:25.640 Every single night, when you plug it in and it's recharging, 1:00:25.720 --> 1:00:28.960 it will automatically backup. So now you are set aside 1:00:28.960 --> 1:00:30.840 in terms of your pictures and videos and other key 1:00:30.920 --> 1:00:33.240 documents and all the rest there in terms of your 1:00:33.240 --> 1:00:36.440 computer using cloud accounts, using a Google account, using a 1:00:36.480 --> 1:00:38.760 Microsoft account, using those cloud accounts, it's going to be 1:00:38.760 --> 1:00:42.600 great because the documents actually don't reside on your system. 1:00:43.000 --> 1:00:46.360 If you have some type of ransomware attack on that system, 1:00:46.480 --> 1:00:48.840 you're able to actually log in from any other computer 1:00:48.920 --> 1:00:52.040 anywhere else and grab those documents back on down. So 1:00:52.040 --> 1:00:54.520 that's going to be one other form backup. And then finally, 1:00:54.560 --> 1:00:57.760 the tried and true method is get that external removable 1:00:57.840 --> 1:01:00.240 hard drive. You pay one hundred dollars for it, really 1:01:00.280 --> 1:01:02.760 plug it into the computer. Maybe it's once a month, 1:01:02.880 --> 1:01:05.480 maybe it's once every three months. Go ahead and plug 1:01:05.560 --> 1:01:09.080 it in, set it up, set it automatically downloads, and 1:01:09.160 --> 1:01:11.760 it takes maybe an hour, sometimes two hours, It depends 1:01:11.800 --> 1:01:13.120 on how much stuff you have. More stuff you have, 1:01:13.160 --> 1:01:15.160 the more you're gonna want to do this, then take 1:01:15.200 --> 1:01:16.760 that and put it into your safe. Put it in 1:01:16.800 --> 1:01:19.800 the safety deposit box. That way you know that you're 1:01:19.840 --> 1:01:22.680 rest asshired of having access to all those documents. If 1:01:22.680 --> 1:01:24.800 something goes bad and it might not be ransware, might 1:01:24.840 --> 1:01:26.920 just be a hardware glitch and you lose everything. 1:01:27.200 --> 1:01:29.080 That is some really great information. 1:01:29.240 --> 1:01:33.600 Thanks again to Chris Pearson, cybersecurity expert at black cloak 1:01:33.840 --> 1:01:37.040 dot io. My name is rich Dedmuro. I'll have more 1:01:37.280 --> 1:01:45.040 rich on tech right after this. Let's go to Carrie 1:01:45.200 --> 1:01:47.400 in a Torrance. Carrie, you're on with. 1:01:47.440 --> 1:01:51.240 Rich Thanks for taking my call. That's a question. I 1:01:51.280 --> 1:01:55.960 have my children as emergency contacts, and I have a 1:01:56.040 --> 1:02:00.120 do not disturb and my son was trying to call 1:02:00.120 --> 1:02:02.760 me when his wife was going into labor, and I 1:02:02.840 --> 1:02:05.600 never heard any of the three calls or the text. 1:02:05.680 --> 1:02:08.280 I just happened to get up and look at my phone. 1:02:08.600 --> 1:02:10.880 So I was wanting to know how I can fix it, 1:02:10.960 --> 1:02:15.120 so in the future I'll get my emergency context able 1:02:15.160 --> 1:02:15.680 to come through. 1:02:15.960 --> 1:02:18.640 Oh my gosh, were you were you able to make 1:02:18.680 --> 1:02:19.520 it out there or what? 1:02:20.400 --> 1:02:23.040 Yeah? I did was just leading as I got there 1:02:23.160 --> 1:02:27.000 because I needed to care for their dogs. 1:02:27.200 --> 1:02:30.640 Oh my gosh. Okay, well, I we don't want that. 1:02:30.680 --> 1:02:32.080 I mean, I don't think this is going to happen 1:02:32.080 --> 1:02:34.400 again soon. I mean at least another you know, maybe 1:02:34.400 --> 1:02:36.720 in eighteen months, I mean, or I guess a year, 1:02:37.920 --> 1:02:39.520 you know, if they have another kid. But I don't, 1:02:39.560 --> 1:02:41.680 you know, I think it's good to know anyway. You know, 1:02:41.760 --> 1:02:44.080 this is a this is a thing that happens because 1:02:44.120 --> 1:02:46.680 these phones go on that do not disturb, they go 1:02:46.720 --> 1:02:48.520 on the silent mode whatever it is. 1:02:48.600 --> 1:02:50.240 So a couple of ways to do this. 1:02:50.400 --> 1:02:54.600 First off, do you put your phone into different focuses? 1:02:54.680 --> 1:02:57.560 They call them focuses now like do not disturb. 1:02:58.920 --> 1:02:59.720 And automatically? 1:03:00.120 --> 1:03:02.520 Is it right? Yep? 1:03:02.640 --> 1:03:04.760 So Apple has been pushing this more so. Yes, it 1:03:04.800 --> 1:03:08.400 does usually turns on by default when you're driving or 1:03:08.520 --> 1:03:10.560 you know, at certain times for sleep and things like that. 1:03:10.640 --> 1:03:13.320 So, uh, the way there's two ways to do this. 1:03:13.640 --> 1:03:15.880 There is, uh, you know, if you want to take 1:03:15.920 --> 1:03:18.200 a lot of time to figure these things out, you 1:03:18.200 --> 1:03:21.680 can go into the different focus settings and so on 1:03:21.720 --> 1:03:24.440 your phone, you would go into settings and then focus 1:03:25.000 --> 1:03:27.400 and for instance, let's just say do not disturb. Okay, 1:03:27.480 --> 1:03:29.800 that's something that a lot of people turn on. There 1:03:29.880 --> 1:03:32.760 is a little section in there that says people, and 1:03:32.880 --> 1:03:37.280 so it would you can add the people that you 1:03:37.480 --> 1:03:40.160 want to be able to call. You when you're on 1:03:40.320 --> 1:03:43.880 that focus, and so for phone calls, it can say 1:03:44.080 --> 1:03:48.960 favorites or you can say you know everybody, everybody would 1:03:49.000 --> 1:03:51.840 be dumb because you know, then what's the point of 1:03:51.880 --> 1:03:55.440 the focus. But you can do allowed people only favorites, 1:03:55.480 --> 1:03:58.640 which is what I have, and then contacts only. And 1:03:58.640 --> 1:04:00.880 then there's also this other thing that I think would 1:04:00.880 --> 1:04:04.720 have really helped in your circumstance. There is a toggle 1:04:04.760 --> 1:04:08.520 that says allow repeated calls, and that's really important because 1:04:09.280 --> 1:04:12.040 that means anyone can call you while you're in this focus, 1:04:12.080 --> 1:04:16.360 and if they call you a second time within three minutes, 1:04:16.880 --> 1:04:19.760 that call will come through the second time. So that 1:04:19.800 --> 1:04:21.680 means like, hey, someone's really trying to get a hold 1:04:21.680 --> 1:04:24.640 of you in an emergency situation. So it could be 1:04:24.680 --> 1:04:27.640 from any phone number, and that would break through I 1:04:27.680 --> 1:04:29.880 call it breaking through that silence mode. 1:04:30.240 --> 1:04:32.520 So that's the number. That's the first way to do it. 1:04:33.080 --> 1:04:34.920 The second way to do it is a little bit 1:04:34.920 --> 1:04:38.160 better because it will break through any sort of modes 1:04:38.200 --> 1:04:40.080 that you have on your phone, whether it's driving, whether 1:04:40.120 --> 1:04:42.840 it's do not disturb, and you don't have to mess 1:04:42.880 --> 1:04:45.400 with as many features. So in this way, you would 1:04:45.440 --> 1:04:48.800 open up your Contacts app on your iPhone. You would 1:04:48.840 --> 1:04:52.000 search for the contact that you're you know, wanting to 1:04:52.080 --> 1:04:56.440 allow through, and then you would tap edit and then 1:04:56.560 --> 1:04:59.400 and this is so complicated. This just it's like so 1:04:59.440 --> 1:05:02.160 many steps to do this. And then you scroll down 1:05:02.200 --> 1:05:05.560 to where it says ring tone and once you tap 1:05:05.640 --> 1:05:09.480 in there it says emergency bypass and so you can 1:05:09.560 --> 1:05:13.320 toggle that on for one of your contacts and it 1:05:13.360 --> 1:05:16.920 will allow sounds and vibrations from this person even when 1:05:16.960 --> 1:05:19.840 the ring switch is set to silent or when a 1:05:19.920 --> 1:05:23.880 focus is on. So basically that is like the end 1:05:23.880 --> 1:05:27.120 all that is that person is, you know, is really 1:05:27.160 --> 1:05:29.680 going to get through no matter what setting your phone 1:05:29.720 --> 1:05:31.880 is on. So those are the two ways to do 1:05:31.960 --> 1:05:35.400 it on the iPhone, and one of those will work 1:05:36.160 --> 1:05:38.840 for the situation you were mentioning, so if you had 1:05:38.840 --> 1:05:41.560 the repeat call on or the emergency bypass person on. 1:05:41.640 --> 1:05:43.600 So those are the two ways to do it. And 1:05:43.640 --> 1:05:46.440 by the way, you can find links to what I 1:05:46.520 --> 1:05:49.160 mentioned on the wiki, So go to rich on tech 1:05:49.320 --> 1:05:52.280 dot tv slash wiki and I put this stuff in 1:05:52.320 --> 1:05:55.800 there so you can see. Now on the Android phones, 1:05:55.880 --> 1:06:00.440 it's very similar to they call it modes and routine. 1:06:00.760 --> 1:06:03.480 So you can go into a mode and routine and 1:06:03.800 --> 1:06:06.760 you can put in the people that you want for 1:06:07.360 --> 1:06:10.680 that to dial through to get through when you are 1:06:10.800 --> 1:06:14.000 doing something. So it's very similar on the on the 1:06:14.000 --> 1:06:16.120 Android phone, but it's just a little bit, you know, 1:06:16.120 --> 1:06:20.720 they call it something different. But on both of these phones, 1:06:20.840 --> 1:06:25.000 on the iPhone and Android, you can easily I mean 1:06:25.040 --> 1:06:27.720 I say easily easily for me, but you can set 1:06:27.760 --> 1:06:30.960 it so that someone can sort of quote unquote break 1:06:31.040 --> 1:06:34.080 through when there is an emergency, even when your phone 1:06:34.200 --> 1:06:37.520 is on that great call. Thanks so much for the 1:06:37.800 --> 1:06:41.000 call today. Happy holidays. Okay, couple of things I wanted 1:06:41.040 --> 1:06:41.400 to mention. 1:06:42.920 --> 1:06:43.600 Let's see here. 1:06:44.000 --> 1:06:47.880 So on Android, you know, you know air drop on 1:06:47.920 --> 1:06:50.280 the iPhone, right, it's the way that you can send 1:06:50.320 --> 1:06:52.320 like a big file or video from your phone to 1:06:52.360 --> 1:06:55.040 someone else's phone. Around the holidays, a lot of times 1:06:55.080 --> 1:06:57.520 people say, hey, air drop me that picture you just took, 1:06:58.080 --> 1:07:00.000 and so you can do that. But on Android they 1:07:00.080 --> 1:07:03.200 call it nearby share. Not as many people know about it. 1:07:03.200 --> 1:07:05.960 It works from Android to Android, but it is actually 1:07:06.000 --> 1:07:07.280 going to get a new name. It's going to be 1:07:07.280 --> 1:07:09.760 called quick Share, which is what they call it on 1:07:09.920 --> 1:07:13.840 Samsung devices. So be on the lookout if you're trying 1:07:13.840 --> 1:07:16.680 to find that feature over the next few weeks. It's 1:07:17.000 --> 1:07:19.440 no changes to the way it works, but it's just 1:07:19.520 --> 1:07:23.800 a name change. So Android's nearby Share is getting rebranded 1:07:23.800 --> 1:07:26.320 to quick Share. Now you might be saying, rich, I 1:07:26.360 --> 1:07:29.000 need something that goes from my phone to someone else's phone, 1:07:29.040 --> 1:07:32.320 like I need Android to iPhone. And there are many 1:07:32.360 --> 1:07:34.960 ways to share photos and videos from the Android to 1:07:35.000 --> 1:07:38.240 the iPhone besides texting, which is not going to work 1:07:38.320 --> 1:07:41.640 very well, especially at videos. But this comes from Jared Newman, 1:07:41.680 --> 1:07:45.840 who writes a great newsletter called Advisorator. In his latest newsletter, 1:07:46.320 --> 1:07:52.480 he recommends what's called pair Drop Pair droop. So all 1:07:52.480 --> 1:07:54.880 you have to do on your phone is go to 1:07:54.920 --> 1:07:57.680 this website if you're on the same Wi Fi network 1:07:57.720 --> 1:08:01.880 as the other phone, pair drop dot net, and you 1:08:01.880 --> 1:08:06.320 can literally drag and drop any file onto your screen 1:08:06.800 --> 1:08:08.920 and it will show up on the other person's screen 1:08:09.120 --> 1:08:11.000 as long as you are both on the same Wi 1:08:11.040 --> 1:08:16.240 Fi network. And this will work across you know, Android, iPhone, maccomputer, 1:08:16.720 --> 1:08:19.960 Windows computer, any two devices that you can go to 1:08:20.000 --> 1:08:22.760 the website pair drop dot net. As long as you're 1:08:22.760 --> 1:08:25.639 on the same Wi Fi network, you will be able 1:08:25.680 --> 1:08:29.559 to share a photo, a video, a file, whatever you 1:08:29.600 --> 1:08:30.880 want with someone else. 1:08:30.920 --> 1:08:31.200 Again. 1:08:31.240 --> 1:08:33.720 It is pair drop dot net, linked up on the 1:08:33.720 --> 1:08:38.120 website rich on tech dot tv, slash wiki eight eight 1:08:38.200 --> 1:08:40.920 eight rich one on one eight eight eight seven four 1:08:41.000 --> 1:08:45.000 two four one zero one. My name is Richdmiro. You 1:08:45.080 --> 1:08:47.880 are doing something smart today. You are listening to rich 1:08:47.920 --> 1:08:50.519 on tech and oh we still have more time. Oh 1:08:50.760 --> 1:08:54.720 we got a lot more time. Sorry, oh ten seconds. 1:08:55.040 --> 1:08:58.320 That's not that much time. I thought I got a 1:08:58.400 --> 1:09:00.519 signal that we had ten narrat is. Oh my gosh, 1:09:00.600 --> 1:09:02.800 that's what I was waiting for. You know, whether it's 1:09:02.800 --> 1:09:05.200 the fifty first show or the first show, there are 1:09:05.200 --> 1:09:07.240 still things I'm getting used to here on the radio. 1:09:07.760 --> 1:09:12.760 Uh rhyming is not one of them. Rhyming timing. My 1:09:12.880 --> 1:09:13.719 name is rich Demiro. 1:09:13.840 --> 1:09:15.760 Thanks so much for listening eighty to eight rich one 1:09:15.760 --> 1:09:18.040 on one eight eight eight seven four to two four 1:09:18.200 --> 1:09:23.000 one zero one. More show after this. Welcome to another 1:09:23.040 --> 1:09:26.200 hour of rich on Tech. My name is rich Demiro. 1:09:26.400 --> 1:09:30.519 Thanks for joining me. We are talking technology at Triple 1:09:30.560 --> 1:09:34.080 eight rich one O one eight eight eight seven four 1:09:34.160 --> 1:09:39.080 to two four one zero one. Are you ready? Are 1:09:39.120 --> 1:09:43.720 you ready for it? As Taylor Swift would say, I 1:09:43.880 --> 1:09:48.120 just I knew that would make producer Adam look up 1:09:48.120 --> 1:09:53.000 from the board since I said that, Oh, I don't know, 1:09:53.080 --> 1:09:55.200 is anyone ever truly ready for the holidays? 1:09:55.439 --> 1:09:56.200 It's like you want to. 1:09:56.520 --> 1:09:58.519 I mean, some people I'm sure want to, you know, 1:09:58.600 --> 1:10:01.280 grab on and hold it for as long as possible, 1:10:01.680 --> 1:10:03.840 like hold on to this feeling, and other people just 1:10:03.880 --> 1:10:06.960 want it to go by quickly. I like to really 1:10:07.000 --> 1:10:10.439 relish in it. Anyway. You can find me on social media. 1:10:10.560 --> 1:10:13.480 I am at rich on Tech. I'm on Instagram, Facebook, 1:10:13.720 --> 1:10:17.400 x And you can also download this show as a podcast. 1:10:17.720 --> 1:10:20.519 Just go to your favorite audio app search rich on 1:10:20.560 --> 1:10:23.280 Tech and you can subscribe to the show so you. 1:10:23.400 --> 1:10:24.960 Never miss a thing. 1:10:25.680 --> 1:10:28.280 And if you like what you hear right here, be 1:10:28.360 --> 1:10:31.040 sure to watch my TV segments. I cover a variety 1:10:31.080 --> 1:10:33.040 of tech topics. You can just go to rich on 1:10:33.160 --> 1:10:38.160 tech dot tv to watch those I just posted. Let's 1:10:38.160 --> 1:10:40.320 see if it's on there on the main page. If 1:10:40.360 --> 1:10:43.360 you go to rich on tech dot tv. We just 1:10:43.400 --> 1:10:46.160 did a year ender, and not like a year in tech, 1:10:46.200 --> 1:10:47.920 I mean it was like the year in my tech, 1:10:48.000 --> 1:10:50.280 like the stuff that I covered, And so yeah, if 1:10:50.280 --> 1:10:52.519 you go to the homepage. Rich on tech dot TV, 1:10:52.640 --> 1:10:55.320 You've got a look back at twenty twenty three, so 1:10:55.360 --> 1:10:57.559 you can watch that video and see all the fun 1:10:57.600 --> 1:10:58.519 things I did this year. 1:10:59.280 --> 1:11:04.360 All right, let's go to Gene. Gene is in San Francisco. Jane, 1:11:04.360 --> 1:11:05.080 you're on with Rich. 1:11:06.960 --> 1:11:12.920 Hey, Rich, I am so unhappy with the update that 1:11:13.120 --> 1:11:17.519 Serious ExM put out. It has totally ruined all of 1:11:17.560 --> 1:11:22.320 my presets and everything I had going. Is there any 1:11:22.320 --> 1:11:25.960 way I can go back to the previous app? 1:11:27.120 --> 1:11:30.880 Oh, they redesigned everything. I've read something about this on 1:11:31.040 --> 1:11:32.280 Serious XM on your phone? 1:11:32.360 --> 1:11:36.920 Right, Yeah, yeah, horrible, horrible? 1:11:37.040 --> 1:11:38.439 What's so bad about it? 1:11:39.640 --> 1:11:45.720 Everything? They they totally changed. I knew, I knew where 1:11:45.720 --> 1:11:51.719 all my stuff was before, and now everything is totally different. 1:11:52.040 --> 1:11:54.160 Yeah I had this. 1:11:54.720 --> 1:11:58.160 Okay, here it is Serious XM on Veil's new logo 1:11:58.320 --> 1:12:03.479 and rebuilt streaming app. The app is designed to provide 1:12:03.479 --> 1:12:08.160 a more personalized and easy to use, lean back streaming experience. 1:12:08.680 --> 1:12:10.800 But you say it's no good. I actually just opened 1:12:10.880 --> 1:12:14.240 up the app on my phone, and to me, someone 1:12:14.240 --> 1:12:16.479 who doesn't use this very often, you know, it just 1:12:16.520 --> 1:12:18.600 looks like every other music app at this point. So 1:12:18.800 --> 1:12:21.799 but you you're saying this is everything's changed, Tom. 1:12:23.280 --> 1:12:28.280 I had you know, I love the Beatles, I had 1:12:28.439 --> 1:12:37.200 all these shows, you know, dude, it's it's totally missed up. 1:12:37.320 --> 1:12:42.240 Everything did ruin my experience. Well, how can I how 1:12:42.280 --> 1:12:44.160 can I get back to my previous app? 1:12:44.560 --> 1:12:48.479 Well, Gene, the short answer is you can't. And so 1:12:49.360 --> 1:12:53.920 the way the iPhone works is that you can't. Once 1:12:53.960 --> 1:12:56.320 you update anything on the iPhone, whether it is the 1:12:56.479 --> 1:13:00.280 system software or an app, it is extremely hard to 1:13:00.320 --> 1:13:03.640 go back and there's no actual official way to go 1:13:03.720 --> 1:13:07.080 back on Maybe for the system software, they're well, I 1:13:07.120 --> 1:13:09.439 don't even think for that there is like Apple does 1:13:09.479 --> 1:13:11.320 not put this stuff on a website where you can 1:13:11.360 --> 1:13:13.479 go and say, oh, let me download you know, the 1:13:13.520 --> 1:13:15.800 old version of the software and reinstall it on my phone. 1:13:15.840 --> 1:13:16.840 Like, they don't really do that. 1:13:17.360 --> 1:13:20.320 So if it's on the iPhone, there is really not 1:13:20.520 --> 1:13:24.800 a way to do that. Now, on Android there is 1:13:25.120 --> 1:13:28.599 based on what's called sideloading. But again these are things 1:13:28.640 --> 1:13:33.280 that the average person should not probably shouldn't be doing, 1:13:33.840 --> 1:13:36.080 and so but on Android it is much easier. 1:13:36.120 --> 1:13:36.840 You would just go. 1:13:36.880 --> 1:13:40.720 Into the a website like APK mirror dot com. You 1:13:40.760 --> 1:13:45.160 would type in SERIOUSXM, and you would find all the 1:13:45.240 --> 1:13:47.600 old versions of the app, and I can see it 1:13:47.680 --> 1:13:49.799 right now. I could see when they change the app 1:13:50.240 --> 1:13:53.519 on November first, it looks like the old app, and 1:13:53.560 --> 1:13:57.040 then on December fifteenth, boom, there's a new logo and 1:13:57.080 --> 1:14:00.240 the new app. But with Android, you're able to download 1:14:00.640 --> 1:14:04.240 that version of the app because these websites archive them, 1:14:04.320 --> 1:14:06.479 and then you'd be able to what's called sideload that 1:14:06.520 --> 1:14:08.599 on your phone, which is basically just installing the app 1:14:08.640 --> 1:14:11.120 on your phone. But since you're using an iPhone Gene, 1:14:11.320 --> 1:14:13.680 the short answer is no, there is no easy way 1:14:13.720 --> 1:14:17.440 to do that on the iPhone. Is there a way, probably, 1:14:18.479 --> 1:14:20.640 but it is not official and it would take a 1:14:20.760 --> 1:14:23.559 lot of technical know how, and also you would have 1:14:23.600 --> 1:14:25.320 to gel break your phone to be able to install 1:14:25.360 --> 1:14:27.320 an app outside the App store. So I would not 1:14:27.360 --> 1:14:30.280 recommend any of that stuff just to get your serious XM. 1:14:30.439 --> 1:14:34.080 So this is what we talked about with Chris Pearson. 1:14:34.400 --> 1:14:36.479 People don't like to make changes. They don't like to 1:14:36.479 --> 1:14:40.080 do software updates because it changes things and now you've 1:14:40.080 --> 1:14:42.599 got everything the way you wanted it and it's all 1:14:42.640 --> 1:14:45.800 thrown up in the air and messed up. So sorry, 1:14:45.840 --> 1:14:48.840 about that Gene. I apologize that they did that, but 1:14:49.680 --> 1:14:52.720 you know, they think it's better, and it probably, if 1:14:52.760 --> 1:14:55.920 I had to guess, it's probably putting them in a 1:14:55.960 --> 1:15:01.839 better place to compete with not just streaming the channels, 1:15:01.880 --> 1:15:04.920 but also like all the content that is available through them, 1:15:05.320 --> 1:15:07.720 And so it's probably just a matter of, you know, 1:15:07.760 --> 1:15:10.880 they want to sell more subscriptions, and so people want 1:15:10.920 --> 1:15:13.040 to feel like they're getting their money's worth, you know, 1:15:13.160 --> 1:15:17.000 speaking of change, you know, I've got the Peloton app 1:15:17.040 --> 1:15:19.960 that I subscribe to, and typically it was twelve ninety 1:15:20.040 --> 1:15:22.960 nine a month, and they just raise the price to 1:15:23.040 --> 1:15:25.920 twenty four dollars a month. And the way they're making 1:15:25.960 --> 1:15:28.200 you upgrade to twenty four dollars a month is they 1:15:28.200 --> 1:15:31.000 are making it so that you can only take three 1:15:31.840 --> 1:15:34.400 of the classes that ninety nine percent of people want. 1:15:35.120 --> 1:15:36.920 You only get three of those a month now for 1:15:36.960 --> 1:15:39.200 the twelve dollars a month. So unless you want more 1:15:39.200 --> 1:15:42.120 than three classes, you have to pay twenty four. And 1:15:42.200 --> 1:15:45.280 the classes that they're giving you, the limiting ones, are 1:15:45.320 --> 1:15:47.760 the two most popular types of classes they offer, which 1:15:47.800 --> 1:15:51.200 is running and cycling. And so it's just one of 1:15:51.280 --> 1:15:54.320 these things where these companies they have these big teams 1:15:54.320 --> 1:15:57.439 of marketing people that come up with ways of forcing 1:15:57.520 --> 1:15:58.120 us to do. 1:15:58.000 --> 1:15:58.960 Things we don't want to do. 1:15:59.479 --> 1:16:02.080 Why would I want to pay twenty four dollars for 1:16:02.160 --> 1:16:04.880 the same thing I got for twelve dollars For the 1:16:04.920 --> 1:16:07.720 past three years, no one wants to pay more for 1:16:07.800 --> 1:16:09.960 the same thing, but they make it so that they 1:16:10.080 --> 1:16:13.280 change the features you get for that twelve dollars, so 1:16:13.320 --> 1:16:15.640 that now you have to pay twenty four. So I 1:16:15.720 --> 1:16:17.439 took you know, between my wife and I, we took 1:16:17.439 --> 1:16:19.720 three classes this week. And so I also have a 1:16:19.760 --> 1:16:23.120 subscription to Apple Fitness, so we've been using that in 1:16:23.160 --> 1:16:25.519 the meantime because I'm also paying for that. And by 1:16:25.520 --> 1:16:29.040 the way, I paid thirty eight dollars for an Apple bundle, 1:16:29.080 --> 1:16:35.560 which includes which includes Apple Fitness, it includes Apple Arcade, 1:16:36.479 --> 1:16:40.439 it includes two terabytes of storage, it includes Apple Music. 1:16:42.160 --> 1:16:45.920 Let's see what else, Apple News, Apple TV Plus. So 1:16:45.960 --> 1:16:49.160 I'm getting all of that for thirty eight dollars, including 1:16:49.200 --> 1:16:51.240 fitness classes. But now I have to pay twenty four 1:16:51.280 --> 1:16:55.320 dollars just to get Peloton classes. And you know, here's 1:16:55.320 --> 1:16:58.599 the thing. Are people just going to cancel Peloton in droves? 1:16:58.640 --> 1:17:00.960 Probably not. They did the rece and they figured, you know, 1:17:01.000 --> 1:17:03.720 people think, oh, twenty four bucks is way cheaper than 1:17:03.760 --> 1:17:07.360 the gym membership, and so they'll still do that anyway. Gean, 1:17:07.439 --> 1:17:11.880 sorry to be the bearer of bad news, but that's yeah, 1:17:12.439 --> 1:17:18.200 all right. Exfinity major data breach impacting customer information. This 1:17:18.240 --> 1:17:23.080 happened October sixteenth through nineteenth through third party software they 1:17:23.080 --> 1:17:26.879 were using that Exfinity uses and many other companies. 1:17:27.479 --> 1:17:28.879 This breach. 1:17:29.439 --> 1:17:33.000 Basically they were able to get access to Exfinity's internal systems. 1:17:33.040 --> 1:17:36.920 What did they get in those internal systems information including 1:17:37.000 --> 1:17:40.920 user names, hashed passwords, which means they weren't properly protected 1:17:40.920 --> 1:17:41.879 by Infinity. 1:17:42.000 --> 1:17:42.880 So thank you for doing that. 1:17:42.920 --> 1:17:48.479 Comcast names, contact information, partial social security numbers, dates of birth, 1:17:48.880 --> 1:17:53.200 security questions and answers for some customers. Yeah, that's really bad. 1:17:53.640 --> 1:17:57.160 This is a lot of stuff. So Exfinity for their accounts, 1:17:57.439 --> 1:17:59.840 they made people reset their passwords. So the next time 1:17:59.880 --> 1:18:02.280 you log into your Inxfinity account and may say, hey, 1:18:02.920 --> 1:18:05.000 you got to change your password because of this breach, 1:18:05.200 --> 1:18:06.519 or they may just say you have to change it. 1:18:07.160 --> 1:18:08.160 But here's the thing. 1:18:08.280 --> 1:18:12.040 If you're reusing your passwords on other websites, that's where 1:18:12.080 --> 1:18:15.160 This becomes a problem because now the same password that 1:18:15.200 --> 1:18:19.439 they had for this one could be potentially used on 1:18:19.520 --> 1:18:22.400 other websites, and if you're doing that, they could potentially 1:18:22.439 --> 1:18:25.120 get into those websites. Now, these passwords were hashed, which 1:18:25.120 --> 1:18:27.479 means they were encrypted, which means it's going to be 1:18:27.520 --> 1:18:30.200 tough for them to see them. Doesn't mean it's impossible, 1:18:30.600 --> 1:18:34.320 But look at the other information here, names, contact information, 1:18:34.800 --> 1:18:39.200 social security numbers, dates of birth, security questions and answers. 1:18:39.680 --> 1:18:44.280 Security questions and answers is particularly troubling because that means 1:18:44.280 --> 1:18:46.439 that they know the answers to your security questions, which 1:18:46.479 --> 1:18:51.760 means they could potentially reset your other accounts. So what 1:18:51.800 --> 1:18:53.760 do you do in this case? There's not much you 1:18:53.800 --> 1:18:55.760 can do. You have to keep an eye on your 1:18:57.400 --> 1:19:00.960 credit report, make sure nobody is opening up new accounts 1:19:00.960 --> 1:19:05.080 in your name, but most importantly, practice good password hygiene, 1:19:05.600 --> 1:19:08.400 unique passwords for every website. And when you come up 1:19:08.400 --> 1:19:11.519 with those security questions and answers. Quite honestly, I don't 1:19:11.600 --> 1:19:14.599 use real answers anymore. I make up answers, and so 1:19:14.640 --> 1:19:17.000 you can make up an answer and make that a 1:19:17.040 --> 1:19:19.000 one time answer, but you have to write that answer 1:19:19.040 --> 1:19:21.400 down because if it says mother's made name, and you're 1:19:21.439 --> 1:19:23.680 making up a random name. You're not gonna remember that 1:19:23.720 --> 1:19:25.280 if you don't write it down, and you need to 1:19:25.320 --> 1:19:27.120 know that if you ever do need to reset that. 1:19:27.280 --> 1:19:30.840 So Inxfinity has some information on their website. You can 1:19:30.840 --> 1:19:33.000 look at that if you want more. All right, more 1:19:33.080 --> 1:19:35.160 rich on Tech coming up eight eight eight rich one 1:19:35.240 --> 1:19:38.160 oh one eight eight eight seven four to two four 1:19:38.320 --> 1:19:39.120 one zero on. 1:19:39.200 --> 1:19:40.559 We still have time for calls here. 1:19:41.280 --> 1:19:44.479 Coming up, I'm gonna tell you about this Wall Street 1:19:44.520 --> 1:19:48.320 Journal article. They interviewed this guy that basically broke into 1:19:48.760 --> 1:19:52.680 many people's iPhones and took thousands of dollars from them. 1:19:52.720 --> 1:19:54.720 He will explain how he does that. I'll tell you 1:19:54.720 --> 1:19:55.880 what he did. Coming up next. 1:20:00.400 --> 1:20:02.639 I promised I would talk to you about this this 1:20:02.760 --> 1:20:07.599 Wall Street Journal article that really my friend Joanna Stern 1:20:07.640 --> 1:20:11.200 did and just really really captivating. I mean, I don't 1:20:11.200 --> 1:20:14.920 think I've watched a nine ten minute YouTube video all 1:20:15.000 --> 1:20:18.080 the way through like with this much intensity in a 1:20:18.120 --> 1:20:21.040 long time. Like it's just so well done. So if 1:20:21.080 --> 1:20:24.599 you go on YouTube, just search iPhone thief Wall Street Journal, 1:20:25.080 --> 1:20:29.800 and it's incredible. Got to watch it. But here's basically 1:20:30.320 --> 1:20:30.919 the summary. 1:20:31.000 --> 1:20:31.320 Of it. 1:20:31.840 --> 1:20:35.639 So they interviewed this guy that his name is Aaron Johnson, 1:20:35.760 --> 1:20:39.759 who stole hundreds of iPhones and basically would then drain 1:20:40.439 --> 1:20:43.960 thousands of dollars from the people who own these phones 1:20:44.400 --> 1:20:47.240 their financial accounts. And he did it by getting their 1:20:47.240 --> 1:20:50.599 pass codes at bars and then quickly changing their Apple 1:20:50.680 --> 1:20:53.439 ID password before they could lock the device. And he 1:20:53.600 --> 1:20:55.320 was really fast. I mean he said he could do 1:20:55.360 --> 1:20:57.920 this like in his sleep, and he would just go 1:20:57.960 --> 1:21:01.400 to bars target people and basically they most of the 1:21:01.400 --> 1:21:04.240 time they were drunk, and he would just say, you know, 1:21:04.360 --> 1:21:07.080 different things to get them to unlock their phone with 1:21:07.120 --> 1:21:11.800 the passcode, or he even asked them sometimes and as 1:21:11.840 --> 1:21:14.840 soon as he got the passcode, he went right to work, 1:21:14.920 --> 1:21:18.600 I mean really really fast. This guy navigated around this 1:21:18.640 --> 1:21:22.000 phone like you couldn't believe. He changed the apple ID password, 1:21:22.320 --> 1:21:25.400 he turned off Find my iPhone, he enrolled his own 1:21:25.520 --> 1:21:29.280 face in face ID, and then he accessed the stored 1:21:29.320 --> 1:21:32.320 passwords on the phone to take over all their other accounts. 1:21:32.360 --> 1:21:33.559 So you know, when it says, hey, do you want 1:21:33.640 --> 1:21:36.320 us to save this password, he would access that list 1:21:36.360 --> 1:21:38.920 of passwords and then take over all kinds of other accounts. 1:21:39.400 --> 1:21:40.280 So now here's the thing. 1:21:40.400 --> 1:21:43.559 Because of this report, because of the Wall Street Journal's reporting, 1:21:44.000 --> 1:21:46.320 Apple is actually going to add a new feature called 1:21:46.400 --> 1:21:50.719 Stolen Device Protection on the next version of iOS seventeen 1:21:50.760 --> 1:21:53.759 point three, and this is going to add further security. 1:21:53.800 --> 1:21:57.120 I talked about this last week. Basically, if someone tries 1:21:57.200 --> 1:22:01.120 to change your information and they're not in trusted location, 1:22:01.800 --> 1:22:04.360 they're going to have to wait in at least an hour. 1:22:04.760 --> 1:22:07.559 And in the ideas that that would give you enough 1:22:07.600 --> 1:22:12.840 time to set this phone as stolen and erase it remotely. 1:22:13.600 --> 1:22:16.559 But again there's you know, there's still ways that people 1:22:16.600 --> 1:22:19.439 can do stuff even with this feature. And the other 1:22:19.479 --> 1:22:21.760 thing he mentioned that he would actually go out and 1:22:21.920 --> 1:22:25.799 use Apple Pay on the iPhone and buy more stuff 1:22:25.840 --> 1:22:29.760 from Apple stores or even any store that took Apple Pay, 1:22:29.800 --> 1:22:30.639 and then he would. 1:22:30.439 --> 1:22:33.360 Sell that stuff. So now, so get this straight. 1:22:33.400 --> 1:22:35.960 He would steal the phone, steal all the money that 1:22:36.040 --> 1:22:38.160 he could from that phone. Then he would go and 1:22:38.200 --> 1:22:40.719 take that phone and use Apple Pay to buy more 1:22:40.800 --> 1:22:44.320 phones or other Apple products, and then sell that. I mean, 1:22:44.640 --> 1:22:46.800 this guy, and he just says it all with such 1:22:46.800 --> 1:22:48.679 a calmness, and he actually has a sense of humor. 1:22:50.120 --> 1:22:52.320 It's really wild, and I love the fact that he 1:22:52.400 --> 1:22:54.160 shared his story so that we can learn from this. 1:22:54.360 --> 1:22:57.760 So what can you do to protect yourself? Number one, 1:22:57.760 --> 1:23:00.880 when that stolen device protection comes out would probably enable it. 1:23:02.040 --> 1:23:04.679 You should add passcodes to any of your money apps. 1:23:05.200 --> 1:23:07.400 So when your money apps say, hey, do you want 1:23:07.439 --> 1:23:09.519 to add a secondary code, yeah, you probably want to 1:23:09.520 --> 1:23:12.960 do that. Delete any sensitive information you have from your 1:23:13.040 --> 1:23:15.880 notes or photos. So he would look through the notes 1:23:16.000 --> 1:23:18.000 and people would have their social Security number in there. 1:23:18.000 --> 1:23:20.240 They'd have all kinds of like answers to questions and 1:23:20.280 --> 1:23:22.679 things like that all in their notes app. So don't 1:23:22.680 --> 1:23:26.160 store that stuff in there or have another password. Also 1:23:26.280 --> 1:23:31.479 use complex passcodes, so minimum six digits. The ideal is 1:23:31.560 --> 1:23:37.320 a combination of digits and letters. And also watch your 1:23:37.360 --> 1:23:40.200 surroundings and don't share your passcode. These people, a lot 1:23:40.240 --> 1:23:42.679 of them, would just share their passcode with this guy 1:23:42.680 --> 1:23:44.200 because they trusted him. And he would be like, hey, 1:23:44.240 --> 1:23:46.160 I'm trying to put this my number into your phone 1:23:46.200 --> 1:23:48.760 or whatever that he did. They would just be like, oh, here, 1:23:48.800 --> 1:23:51.679 type in my passcode. I mean, this is just wild. 1:23:51.720 --> 1:23:54.240 Again. Wall Street Journal go on YouTube. 1:23:53.840 --> 1:23:58.080 Search iPhone thief explains how he breaks into your phone. 1:23:58.520 --> 1:24:03.439 Great reporting by Johannist emailed her to ask if she 1:24:03.439 --> 1:24:04.880 would come on the show to talk about this, and 1:24:04.920 --> 1:24:07.920 she actually said yes, but just didn't work out with 1:24:07.960 --> 1:24:10.519 the holidays. You know, there's so much going on. She's 1:24:10.520 --> 1:24:12.599 got a family. I've got a family, We've got the show. 1:24:12.760 --> 1:24:12.920 You know. 1:24:13.360 --> 1:24:15.760 I love the live interviews on the show, and so 1:24:15.800 --> 1:24:19.840 it's it's tough sometimes when you can't do that. All right, 1:24:20.160 --> 1:24:22.760 If you want to find more information online about the 1:24:22.760 --> 1:24:23.840 show links. 1:24:23.520 --> 1:24:25.240 To things I mentioned, you can go to my website. 1:24:25.360 --> 1:24:26.599 Rich on tech dot TV. 1:24:27.479 --> 1:24:29.400 I think I can get in one more thing before 1:24:29.400 --> 1:24:32.240 we go to our next interview. Here, Mercedes Benz, this 1:24:32.280 --> 1:24:34.960 is kind of cool. They're going to start using turquoise 1:24:35.640 --> 1:24:38.720 as they're exterior lights to let you know that a 1:24:38.760 --> 1:24:41.880 car is driving by itself. So they became the first 1:24:41.920 --> 1:24:44.360 automaker in the US to get a permit for turquoise 1:24:44.640 --> 1:24:48.000 exterior lights on their cars to indicate that the car 1:24:48.040 --> 1:24:50.439 is autonomous driving. The lights are going to be used 1:24:50.479 --> 1:24:54.280 on test vehicles in California and a twenty twenty six 1:24:54.439 --> 1:24:59.559 model year production vehicle in Nevada or Nevada. I don't think 1:24:59.600 --> 1:25:03.880 say Nava, Da think so Nevada. The turquoise lights will 1:25:03.880 --> 1:25:07.800 illuminate when drive Pilot, which is Mercedes is Level three 1:25:07.960 --> 1:25:11.519 automatic driving system is engaged, and this can be used 1:25:11.560 --> 1:25:15.799 for hands free driving in limited situations like heavy highway 1:25:15.840 --> 1:25:18.400 traffic under forty miles an hour. So you know how 1:25:18.479 --> 1:25:21.320 you know you can do the hands free driving, but 1:25:21.600 --> 1:25:24.960 most of the cars don't have that. It's like Autumn's anyway, 1:25:25.200 --> 1:25:28.240 they have it. It's like really high leveled hands free driving. 1:25:28.760 --> 1:25:29.519 So anyway, if. 1:25:29.400 --> 1:25:31.280 You see turquoise on a car, that might be the 1:25:31.320 --> 1:25:33.160 new sign that the car is driving itself. 1:25:34.479 --> 1:25:37.080 Eighty eight rich one O one eight eight eight seven 1:25:37.160 --> 1:25:39.559 four to two four to one zero one. 1:25:39.600 --> 1:25:48.760 Coming up, Takeaways from a Career in Technology. Welcome back 1:25:48.760 --> 1:25:52.200 to rich On Tech, rich DeMuro hanging out with you 1:25:52.280 --> 1:25:56.960 talking technology. We have one more segment after this, and uh, 1:25:57.040 --> 1:25:59.320 if you want to call in and let me know 1:25:59.400 --> 1:26:02.280 the tech thing you are thankful for in twenty twenty three, 1:26:02.439 --> 1:26:03.160 I'll let you through. 1:26:03.240 --> 1:26:04.400 Eighty eight rich. 1:26:04.320 --> 1:26:07.400 One oh one eight eight eight seven four to two 1:26:07.479 --> 1:26:11.240 four one zero one. We'll take those rapid fire in 1:26:11.320 --> 1:26:14.639 the last segment if you call and tell me what 1:26:14.720 --> 1:26:17.800 tech you're thankful for. Okay, we've got a great guest 1:26:17.920 --> 1:26:22.800 on the line, Bill Raduschal is author of The Bleeding Edge, 1:26:22.960 --> 1:26:27.880 My six Decades at the Forefront of the Tech Revolution. 1:26:28.560 --> 1:26:29.679 Bill, Welcome to the show. 1:26:31.000 --> 1:26:32.400 Thank you, happy to be here. 1:26:32.920 --> 1:26:37.240 So, uh, tell me about your career. You spent fifty 1:26:37.320 --> 1:26:40.680 years in the tech industry. I'm sure you got some 1:26:40.720 --> 1:26:42.639 stories to tell. 1:26:42.880 --> 1:26:47.240 Oh yeah, lots of stories, lots of the luminaries along 1:26:47.280 --> 1:26:50.080 the way that made it. I mean tech is always 1:26:50.080 --> 1:26:55.759 a combination of technology and people, and you need people 1:26:56.240 --> 1:26:59.080 who are able to look at something and understand what 1:26:59.120 --> 1:27:01.559 they can do with it and make it happen. And 1:27:01.600 --> 1:27:04.320 I mean that without those people, the tech wouldn't have 1:27:04.320 --> 1:27:07.080 done anything. And well, you know, the one everyone always 1:27:07.080 --> 1:27:09.920 goes to is Steep Jobs. But you know, Steve case 1:27:10.000 --> 1:27:15.360 fits there, Larry Allison, the oracle. I mean, they look 1:27:15.400 --> 1:27:18.080 at technology and they figured out, wait a minute, we 1:27:18.080 --> 1:27:21.679 can do something that people care about, and oftentimes people 1:27:21.680 --> 1:27:22.479 thought they were crazy. 1:27:23.120 --> 1:27:23.360 Yeah. 1:27:23.439 --> 1:27:26.960 I mean, do all these people share kind of like 1:27:27.200 --> 1:27:31.200 Jeff Bezos, like the you know, Elon Musk. They all 1:27:31.280 --> 1:27:35.680 seem to have eccentricities, right that are a little bit 1:27:35.720 --> 1:27:37.679 different than the rest of us. 1:27:38.960 --> 1:27:43.840 Definitely. I mean the key thing is that they were 1:27:43.880 --> 1:27:48.600 willing to act on knowledge and not evidence. And I 1:27:48.680 --> 1:27:51.680 spent a lot of time at Xerox, and Xerox was 1:27:51.680 --> 1:27:56.560 an incredibly professionally run company, but they wanted evidence for everything. 1:27:56.800 --> 1:27:58.320 Well, by the time you could prove. 1:27:58.080 --> 1:28:02.960 That something was right, it was too late. You know. 1:28:03.120 --> 1:28:08.400 The story in AOL is that when Steve k saw 1:28:08.520 --> 1:28:12.160 Windows ninety five in nineteen ninety five, he looked at 1:28:12.160 --> 1:28:14.760 it and said, everyone's going to want to get online 1:28:15.280 --> 1:28:16.240 at Christmas. 1:28:16.840 --> 1:28:18.240 Wow, there's no proof of that. 1:28:18.320 --> 1:28:20.960 There was no data. But he went out and bought 1:28:21.040 --> 1:28:25.960 up all the inbound telephone lines for people to call 1:28:26.000 --> 1:28:27.920 in from their computers. He went out and bought up 1:28:28.280 --> 1:28:30.879 all the spare ones that existed in the United States. 1:28:31.080 --> 1:28:34.240 He maybe got eighty eighty five percent of them by Christmas, 1:28:34.760 --> 1:28:37.559 And so whenever you did want to get online, the 1:28:37.600 --> 1:28:40.599 only place the could get online was on AOL because 1:28:40.600 --> 1:28:42.559 he had already bought them. But if he's been wrong, 1:28:42.640 --> 1:28:47.960 the company would have gone under it. You know. It's 1:28:48.360 --> 1:28:51.200 it's that willingness to act on knowledge that lets these 1:28:51.240 --> 1:28:55.479 people same things it's certainly prove elon, you know, and 1:28:55.520 --> 1:28:57.920 he looks at it and go, this is possible, and 1:28:58.040 --> 1:28:59.800 people will pay for it, and we'll buy it, and 1:29:00.120 --> 1:29:01.519 you know it's gone off and done it. 1:29:02.600 --> 1:29:06.160 So you were a high level executive at places like 1:29:06.240 --> 1:29:09.840 Sun Microsystems, AOL, Xerox. 1:29:11.120 --> 1:29:14.200 Was it fun? Did you enjoy your time at these places? 1:29:15.720 --> 1:29:18.720 Oh? Yeah, I mean it was. It was certainly. I 1:29:18.760 --> 1:29:21.560 mean during this are in particular, it was certainly demanding. 1:29:22.160 --> 1:29:25.479 But you know, every day you woke up and you 1:29:25.520 --> 1:29:28.320 thought you were doing something that you know, the quote 1:29:28.320 --> 1:29:30.479 Steve Jobs was going to put a ding in the universe. 1:29:31.080 --> 1:29:34.000 I mean you were. You know, we're working on things 1:29:34.040 --> 1:29:37.120 that mattered and changed. And you know, when you have 1:29:37.240 --> 1:29:40.519 constant change like that, work is fun. I mean, you know, 1:29:40.880 --> 1:29:43.519 if you're doing the same thing every day, it's not 1:29:43.600 --> 1:29:46.880 as much fun. But you know, I don't think I ever. 1:29:47.080 --> 1:29:50.719 You know, I had I think thirteen jobs in eleven years. 1:29:51.040 --> 1:29:55.440 Oh wow, and they were I mean just because responsibilities 1:29:55.520 --> 1:29:58.479 changed and things changed. I mean it's very but it's 1:29:58.479 --> 1:30:02.439 still that way. I mean you look at the cutting 1:30:02.520 --> 1:30:05.360 edge startups and now you look at AI. I mean, 1:30:05.400 --> 1:30:08.840 if you think about it, AI means that every application 1:30:09.560 --> 1:30:11.599 that we use day to day is going to get 1:30:11.600 --> 1:30:14.560 rewritten in the next three to five years. Because it 1:30:14.640 --> 1:30:18.400 will all be rewritten to use AI, and I mean 1:30:18.479 --> 1:30:21.639 so that will let there be winners and losers. That 1:30:21.760 --> 1:30:24.000 means there will be new things the consumers are going 1:30:24.040 --> 1:30:27.519 to be able to do. And so you know, you've 1:30:27.560 --> 1:30:34.000 got really incredibly challenging but probably also fun period ahead 1:30:34.000 --> 1:30:37.599 of us. I mean what really matters in tech is 1:30:37.680 --> 1:30:42.240 what technologists like to call abstraction layers, which is you 1:30:42.320 --> 1:30:45.160 put it in a new layer technology which hides all 1:30:45.200 --> 1:30:48.840 the complexity underneath it and lets a whole new group 1:30:48.880 --> 1:30:53.840 of people write applications, solve problems and do things. And 1:30:54.080 --> 1:30:57.519 tech is just to hear a series of abstraction layers, 1:30:57.560 --> 1:31:01.280 and AI is the latest one. But like Windows or 1:31:01.360 --> 1:31:06.080 just like smartphones, it's going to be profound. I mean everything, 1:31:07.040 --> 1:31:09.439 everything will traink that is so interesting. 1:31:09.479 --> 1:31:11.679 So it's so if you think about it that way, 1:31:11.800 --> 1:31:16.559 abstraction layer. So you're just making it easier for new 1:31:16.680 --> 1:31:20.400 people to come on board and do things in a 1:31:20.439 --> 1:31:22.200 way that these tools allow you to. 1:31:22.320 --> 1:31:23.160 But it's simpler. 1:31:23.640 --> 1:31:26.000 And so like when when it came to like AOL, 1:31:26.400 --> 1:31:28.920 it made it really easy to go online. If you 1:31:29.000 --> 1:31:31.840 look at the iPhone, you know, making an app, you know, 1:31:31.880 --> 1:31:34.240 the programming languages that Apple has come out with that 1:31:34.320 --> 1:31:37.719 anyone can become a developer. And like you said, with AI, 1:31:38.320 --> 1:31:40.519 it's the same thing, it's the access to the information, 1:31:40.600 --> 1:31:42.519 but now you can do it in such a natural 1:31:42.600 --> 1:31:46.439 way and ask these systems things and ask follow up 1:31:46.520 --> 1:31:47.400 questions too. 1:31:47.840 --> 1:31:51.360 Right, and use all of the power of the technology 1:31:51.680 --> 1:31:54.559 that is underneath it. So you get access to an 1:31:54.600 --> 1:31:59.719 incredible array about knowledge and functionality and in a way 1:31:59.800 --> 1:32:02.160 that that you know, a lot more people can use. 1:32:02.200 --> 1:32:05.000 I mean, that's what you know faction layer. I mean, 1:32:05.320 --> 1:32:09.400 you know, smartphones were around starting in the early nineteen nineties, 1:32:09.800 --> 1:32:13.080 but they never went anywhere because to write an application, 1:32:13.800 --> 1:32:16.720 every application actually had to be aware of a phone call, 1:32:17.360 --> 1:32:20.320 because the phones weren't powerful enough so that if a 1:32:20.360 --> 1:32:23.240 phone call came in you had to interrupt the application. 1:32:24.320 --> 1:32:28.320 And the genius of iPhone and of Android was the 1:32:28.360 --> 1:32:32.599 recognition that the hardware had gotten fast enough that voice 1:32:32.640 --> 1:32:35.920 could just be a regular application and the rest of 1:32:35.920 --> 1:32:38.759 the applications didn't have to know anything at all about 1:32:38.840 --> 1:32:42.000 voice because the operating system could handle it. And that's 1:32:42.000 --> 1:32:45.320 what unlocked everything that you've seen in the smartphone era 1:32:46.000 --> 1:32:49.160 is that realization that you didn't have to be voice 1:32:49.160 --> 1:32:52.280 aware in the applications, which meant that very people could 1:32:52.280 --> 1:32:56.519 write an application now iPhone. I mean, you know, high 1:32:56.520 --> 1:33:00.200 school kids write applications, and that wouldn't have been possible. 1:33:00.280 --> 1:33:05.719 So it's all this continuous improvement in technology that enables 1:33:05.720 --> 1:33:09.840 that and enables ever more powerful abstraction layers. Every more 1:33:09.880 --> 1:33:12.920 powerful distraction layers, let a whole new group of people 1:33:12.960 --> 1:33:16.720 both write apps and access functionality, and it's going to 1:33:16.760 --> 1:33:20.360 make We're not done. I mean, I think there was 1:33:20.400 --> 1:33:23.200 a project at Stanford years ago run by Monica Lamb, 1:33:24.000 --> 1:33:26.880 and you know, one of their projections was that we 1:33:26.920 --> 1:33:29.800 would all have a digital butler, that all of us 1:33:29.840 --> 1:33:32.519 are going to have a butler someplace and there'll be 1:33:32.520 --> 1:33:35.320 a digital rich and if I want to talk to 1:33:35.320 --> 1:33:39.160 you about something, or schedule something or ask questions, and 1:33:39.200 --> 1:33:41.120 I asked the butler, and the butler will know I'm 1:33:41.120 --> 1:33:45.080 a friend, I'm a stranger. You know what you do, 1:33:45.560 --> 1:33:49.720 and you know we'll probably all have butlers, and you know, 1:33:49.720 --> 1:33:54.840 it's going to make our lives a lot easier. But 1:33:54.880 --> 1:33:57.080 I mean that's not I mean that that's well within 1:33:57.080 --> 1:33:58.160 the state of the art today. 1:33:58.640 --> 1:34:01.439 Well, I mean, I mean I used chatch ebt to 1:34:01.840 --> 1:34:04.599 come up with my own rich GPT, and I basically 1:34:04.640 --> 1:34:07.920 fed it all my previous radio shows and then asked 1:34:07.920 --> 1:34:10.240 it questions about what I said, and it got a 1:34:10.280 --> 1:34:12.160 lot of it right. I mean, it's pretty wild. 1:34:12.720 --> 1:34:14.200 What do you make if you ask it to do 1:34:14.240 --> 1:34:15.479 a psychoanalysis of you? 1:34:16.040 --> 1:34:18.720 I actually I did. Actually I fed in. I took 1:34:18.760 --> 1:34:19.720 this funny you say that. 1:34:20.160 --> 1:34:23.000 I fed in all the text history between me and 1:34:23.000 --> 1:34:26.840 my wife on a telegram. I downloaded it and I 1:34:26.880 --> 1:34:28.760 fed it into one of the AI and I said, hey, 1:34:28.760 --> 1:34:32.360 analyze our relationship, and it actually did, and it was wild. 1:34:32.840 --> 1:34:36.400 It came up with some nuances that you know, we 1:34:36.520 --> 1:34:37.320 are separating now. 1:34:37.360 --> 1:34:38.280 No, I'm just kidding. 1:34:42.000 --> 1:34:46.800 There is a wonderful book from nineteen seventy five by 1:34:46.840 --> 1:34:50.280 a professor at m MY team named Arnold Weizenbaum, and 1:34:50.320 --> 1:34:55.280 he wrote a program called Eliza and Eliza tried to 1:34:55.320 --> 1:34:59.439 mimic a therapist and if it didn't know what else 1:34:59.520 --> 1:35:04.040 to say, it tiped back, oh oh, question mark. And 1:35:04.560 --> 1:35:07.639 there were articles written back then, I mean nearly fifty 1:35:07.720 --> 1:35:11.000 years ago about the end of psychoanalysis and things. Because 1:35:11.320 --> 1:35:14.040 this thing, and this is five hundred lines of portrait 1:35:14.040 --> 1:35:17.400 and not a very complicated program, and the secretary had 1:35:17.439 --> 1:35:22.680 put it into the machine and she was working one 1:35:22.760 --> 1:35:24.479 day at the terminal and he went over to ask 1:35:24.479 --> 1:35:27.479 her a question and he said, please, professor, get away, 1:35:27.520 --> 1:35:31.200 this is personal. I'm talking to Eliza. And he's going like, 1:35:31.439 --> 1:35:34.640 you know that it's five hundred lines of portrait and 1:35:34.680 --> 1:35:36.960 you typed it in. And he wrote a book called 1:35:37.040 --> 1:35:39.680 Computer Power and Human Reason, which is still one of 1:35:39.720 --> 1:35:43.639 the definitive books on the subject. But I mean it's you. 1:35:43.600 --> 1:35:46.400 Know, that's wild, and that was that was, you know, 1:35:46.640 --> 1:35:49.680 many years ago. Imagine now what relationships people are going 1:35:49.720 --> 1:35:50.719 to have with these ais. 1:35:51.520 --> 1:35:51.760 Okay. 1:35:52.160 --> 1:35:55.120 I have another friend who did exactly what you did 1:35:55.520 --> 1:36:00.160 and had to analyze the relationship with his wife, and 1:36:00.680 --> 1:36:03.160 you thought it was pretty accurate. I don't know. Yeah, 1:36:03.240 --> 1:36:07.200 you can tell me what it said. Well, we are 1:36:07.240 --> 1:36:08.360 we are creatures of habit. 1:36:08.960 --> 1:36:10.439 We're gonna leave it there. Bill. 1:36:10.560 --> 1:36:13.920 The book is called, uh, it's part memoir, part business manual. 1:36:13.960 --> 1:36:16.760 It's called The Bleeding Edge, My six Decades at the 1:36:16.760 --> 1:36:20.160 Forefront of the Tech Revolution. Uh, Bill, tell me how 1:36:20.160 --> 1:36:21.559 to say your last name? I said it a couple 1:36:21.600 --> 1:36:25.800 of different ways on I love it. Bill, reducial. Thank 1:36:25.880 --> 1:36:27.760 you so much for joining me today. I appreciate it. 1:36:27.840 --> 1:36:28.800 Thank you, appreciate it. 1:36:28.880 --> 1:36:30.080 Rich all right, I'll put it. 1:36:30.320 --> 1:36:32.639 I'll put the link on the website rich on Tech 1:36:32.680 --> 1:36:35.720 dot tv slash wiki if you want to read it. Uh, 1:36:36.040 --> 1:36:38.280 great stuff, man, We could have talked for much longer. 1:36:38.360 --> 1:36:40.360 I have to have a bill back on all right, 1:36:40.400 --> 1:36:42.679 triple eight rich one on one eight eight eight seven 1:36:42.880 --> 1:36:46.479 four to two four one zero one right now, if 1:36:46.520 --> 1:36:49.000 you have tech that you're thankful for, I'll take a 1:36:49.000 --> 1:36:51.559 few calls before we get into the feedback segment. You're 1:36:51.560 --> 1:37:02.519 listening to rich on Tech. Okay, let's talk about this 1:37:02.560 --> 1:37:06.599 Google settlement. Google is going to settle pay seven hundred 1:37:06.600 --> 1:37:10.240 million dollars to settle an antitrust lawsuit. This was brought 1:37:10.280 --> 1:37:14.760 on by state prosecutors over various fees charged to app 1:37:14.800 --> 1:37:17.400 developers in the Google Play Store. And this is all 1:37:17.439 --> 1:37:19.680 about you know these You've got the App Store and 1:37:19.720 --> 1:37:21.840 you've got Google Play and most of the time you 1:37:21.880 --> 1:37:24.200 have to install apps from them if you have an 1:37:24.240 --> 1:37:27.519 Android or an iPhone, and you have to use their 1:37:27.560 --> 1:37:30.719 billing and so this is we're seeing a lot more, 1:37:32.360 --> 1:37:36.759 a lot more activity around this whole idea of should 1:37:36.800 --> 1:37:40.960 Apple and Google control this much of our devices? So 1:37:41.000 --> 1:37:43.840 the settlement includes six hundred and thirty million dollars which 1:37:43.840 --> 1:37:47.120 will be divided around among one hundred and two million 1:37:47.120 --> 1:37:49.840 eligible consumers in the US. And you're eligible if you 1:37:49.920 --> 1:37:53.000 purchased an app or made in app purchases through Google 1:37:53.000 --> 1:37:57.040 Play between August twenty sixteen and September twenty twenty three. 1:37:57.520 --> 1:38:00.120 So be on the lookout for an email saying you 1:38:00.200 --> 1:38:02.760 might be getting some money. It's probably gonna be about 1:38:02.760 --> 1:38:06.360 six bucks based on my math here. Google, for their part, 1:38:06.439 --> 1:38:09.559 is going to simplify the process to let users directly 1:38:09.600 --> 1:38:10.240 download apps. 1:38:10.280 --> 1:38:13.040 I was talking about that earlier, sideloading, and. 1:38:14.920 --> 1:38:17.240 I have different thoughts on that because that could be 1:38:17.320 --> 1:38:19.640 dangerous for the average consumer because those apps could have 1:38:19.720 --> 1:38:22.840 viruses and malware on them. But also app developers will 1:38:22.880 --> 1:38:25.559 have the option to allow payments through third party systems 1:38:25.560 --> 1:38:29.360 instead of being required to use Google's billing system, which 1:38:29.360 --> 1:38:31.080 again I have thoughts on because it's easier to just 1:38:31.120 --> 1:38:32.760 go into one place and see all the things you're 1:38:32.800 --> 1:38:36.160 subscribed to on your phone. I amazing three. This is 1:38:36.200 --> 1:38:38.960 a fantastic app if you are looking to do more 1:38:38.960 --> 1:38:42.879 with your iPhone. This is incredible. It's previously been available 1:38:42.880 --> 1:38:45.840 for Mac os. Now it's available in beta for Windows. 1:38:46.479 --> 1:38:48.839 And here's the things you can do on it. iOS 1:38:48.880 --> 1:38:52.639 backup and restore media and file management. You can install 1:38:52.680 --> 1:38:57.639 apps to lead apps, contacts and message transfer, device syncing, migration. 1:38:59.120 --> 1:39:03.360 It is really really amazing and it's called I Amazing 1:39:03.720 --> 1:39:08.120 im a Zig Beta is now available for Windows. It's 1:39:08.120 --> 1:39:10.639 also available for Mac. I use this all the time. 1:39:11.640 --> 1:39:14.200 It basically lets you do whatever you want with your 1:39:14.200 --> 1:39:18.080 iPhone within reason. But I'm talking backing things up, moving things. 1:39:18.520 --> 1:39:21.280 It's just a it's like the program that Apple should 1:39:21.320 --> 1:39:24.880 give you with your iPhone, but they don't. Let's go 1:39:24.920 --> 1:39:29.320 to Bill. Bill is in Oshkosh, Wisconsin. Bill, you're thankful 1:39:29.360 --> 1:39:29.920 for some tech. 1:39:31.200 --> 1:39:35.320 Yeah, I'm really thankful for something called the or Cam three. 1:39:36.280 --> 1:39:37.280 It is a. 1:39:37.280 --> 1:39:41.520 Device that my son can use to help read things. 1:39:41.320 --> 1:39:45.800 He's legally blind, and it can also identify people as 1:39:45.800 --> 1:39:47.760 they walk into the room and do all sorts of 1:39:47.800 --> 1:39:51.320 other really helpful vision related things. 1:39:51.479 --> 1:39:53.120 Oh wow, or Cam three. 1:39:53.240 --> 1:39:57.120 It's called Yes and it is amazing. 1:39:56.880 --> 1:39:58.479 And that has changed his life. 1:39:58.560 --> 1:40:02.519 Huh as it is going to be You just got 1:40:02.560 --> 1:40:05.280 it recently but I really see that it's going to 1:40:05.320 --> 1:40:06.760 be a beneficial. 1:40:06.320 --> 1:40:07.000 Thing for them. 1:40:07.120 --> 1:40:08.200 Okay, it's amazing. 1:40:08.800 --> 1:40:10.599 This is saying that some of it has like AI 1:40:10.760 --> 1:40:16.000 and stuff, but we're seeing technology with you know, you know, 1:40:16.120 --> 1:40:18.559 ice I, vision issues and different things. I mean, it's 1:40:18.640 --> 1:40:21.080 really really starting to help people in new ways because 1:40:21.120 --> 1:40:22.680 of especially with AI. I don't know if you saw 1:40:22.680 --> 1:40:26.719 the videos of the new meta glasses, the smart glasses 1:40:26.760 --> 1:40:31.400 where they can like identify what's what you're looking at. Yes, 1:40:31.800 --> 1:40:34.040 so I mean this this is similar. Obviously, this is 1:40:34.120 --> 1:40:36.200 much more designed for the low vision community. 1:40:36.200 --> 1:40:37.519 That's just more of a party trick. 1:40:37.560 --> 1:40:40.000 But it's still still really amazing what we're going to see, 1:40:40.040 --> 1:40:44.200 especially with AI. Well, thank you, Bill, Happy holidays to you. 1:40:44.680 --> 1:40:48.639 All right, thanks for listening there and Wisconsin appreciate it. Okay, 1:40:48.720 --> 1:40:51.040 let's get to some of the feedback here. 1:40:51.680 --> 1:40:53.519 Don writes in Rich. 1:40:53.640 --> 1:40:55.720 On your show last week, you talked about the new 1:40:55.840 --> 1:40:59.920 self service TSA kiosks. You didn't mention if they haven't 1:41:00.040 --> 1:41:04.400 option for tipping with some smiley faces. Yeah, everything wants 1:41:04.439 --> 1:41:08.439 you to tip nowadays. Jim friend of the show, sent 1:41:09.240 --> 1:41:12.680 a screenshot of his Facebook. He went to write a 1:41:13.000 --> 1:41:17.240 comment on a post, and Facebook automatically popped up and 1:41:17.280 --> 1:41:21.679 said right with AI, and it automatically gave him three 1:41:21.800 --> 1:41:25.000 different things he can just tap once and type in 1:41:25.040 --> 1:41:27.879 for his comment. So now we're so lazy in America 1:41:28.320 --> 1:41:31.240 that our comments on Facebook are AI generated. 1:41:31.240 --> 1:41:33.640 We don't even have to think about what to write. 1:41:34.280 --> 1:41:37.120 We just have to tap. Thanks Jim for sending that along. 1:41:37.200 --> 1:41:43.960 That's wild. Let's see Tanya sent in she wanted to 1:41:43.960 --> 1:41:46.160 alert us about an alarming thing that happened to her 1:41:46.200 --> 1:41:49.160 while using a new gen AI tool. She was using 1:41:49.479 --> 1:41:53.000 an AI tool to generate an image, and she said, 1:41:53.040 --> 1:41:56.679 horrible boss who loves power And the image she got 1:41:57.120 --> 1:42:00.960 was not very nice and she was pretty shocked. She says, 1:42:00.960 --> 1:42:05.559 who's training these things? And it's just and I explained, 1:42:05.600 --> 1:42:07.240 I said, look, you know these things have a warning 1:42:07.240 --> 1:42:09.240 on them that says they're not gonna come up with 1:42:09.280 --> 1:42:12.080 the best image every time. But this image was not 1:42:12.280 --> 1:42:16.760 very nice. And yeah, so Tanya, thanks for sending that in. 1:42:16.800 --> 1:42:18.519 And yeah, you have to be aware of this AI 1:42:18.600 --> 1:42:21.840 stuff is not it's not all good to go. Let's 1:42:21.840 --> 1:42:23.639 put it that way. Jeff says, Hey, Rich I love 1:42:23.680 --> 1:42:25.599 the show. I get so many great tips. Your caller 1:42:25.720 --> 1:42:28.960 last week needed to record an HDMI output because his 1:42:29.000 --> 1:42:32.320 cable company switched his box. Here's the solution for recording 1:42:32.400 --> 1:42:36.920 any HDMI output. Has a schedul or app. It accepts 1:42:37.000 --> 1:42:39.439 USB thumb drive, any hard drive, lots of storage and 1:42:39.520 --> 1:42:40.240 video formats. 1:42:40.240 --> 1:42:42.599 It's called the Cloner Alliance Box Pro. 1:42:44.160 --> 1:42:48.360 How much is that Cloner Alliance Box Pro record any HDMI? 1:42:48.439 --> 1:42:50.360 You know a lot of HDMI is copy protected, But 1:42:50.400 --> 1:42:52.760 he said, any HDMI that leads me to believe it 1:42:52.760 --> 1:42:56.479 may work with that. Okay, I think that's it right, 1:42:56.600 --> 1:42:58.920 that's about time. If you can believe it, that's gonna 1:42:58.920 --> 1:43:01.680 do it for this episode of the show. Oh my gosh, 1:43:01.760 --> 1:43:05.000 so many more comments can't get through. You can find 1:43:05.040 --> 1:43:06.640 links everything I mentioned on my website. Just go to 1:43:06.720 --> 1:43:08.280 rich on tech dot tv. You can find me on 1:43:08.320 --> 1:43:11.080 social media at rich on tech. Next week, I'm going 1:43:11.120 --> 1:43:13.360 through the mail bag. I'm going to answer all the 1:43:13.439 --> 1:43:15.519 questions or many of them that you have asked me 1:43:15.920 --> 1:43:18.840 that I haven't gotten to yet, and plus your feedback. 1:43:19.160 --> 1:43:21.439 I went back and I looked at all the feedback 1:43:21.439 --> 1:43:23.559 for the show from the past couple of months, and 1:43:23.760 --> 1:43:24.920 I'm going to put that in there. 1:43:25.600 --> 1:43:25.920 Thank you. 1:43:25.920 --> 1:43:27.640 So much for listening. There are so many ways you 1:43:27.680 --> 1:43:30.120 can spend your time. I really do appreciate you spending 1:43:30.160 --> 1:43:35.600 it right here with me. Have a fantastic holiday, have 1:43:35.680 --> 1:43:38.519 a great new Year. Thanks to everyone who makes this 1:43:38.560 --> 1:43:43.080 show possible. My name is rich Dmiro. I can't believe 1:43:43.120 --> 1:43:45.519 it's been fifty one shows already. I will talk to 1:43:45.520 --> 1:43:46.439 you real soon