Speaker 1: The latest on the Apple Watch ban and iPhone crook
Speaker 1: explains how he stole thousands of dollars from victims. What
Speaker 1: you need to know about the Comcast Infinity breach, plus
Speaker 1: your tech questions answered.
Speaker 2: What's going on. I'm Rich Demiro and this is rich.
Speaker 1: On Tech broadcasting live from Los Angeles, coast to coast.
Speaker 1: This is the show where I talk about the tech
Speaker 1: stuff I think you should know about. It's also the
Speaker 1: place where I answer your questions about technology. I believe
Speaker 1: that tech should be interesting, useful, and fun. We're going
Speaker 1: to open up the phone lines at triple eight rich
Speaker 1: one oh one. That's eight eight eight seven four to
Speaker 1: two four one zero one. Give me a call right
Speaker 1: now if you have a question about technology. We're also
Speaker 1: going to do things a little differently today since it
Speaker 1: is a holiday weekend.
Speaker 2: Open phone lines.
Speaker 1: You can call and tell me the tech that you
Speaker 1: are thankful for in twenty twenty three, the gadget, the website,
Speaker 1: whatever it is.
Speaker 2: Let me know.
Speaker 1: Triple A rich one oh one eight eight eight seven
Speaker 1: four to two four one zero one. Email is also open.
Speaker 1: Just go to rich on Tech dot tv and hit contact.
Speaker 1: We've got some great guests this week. Ryan Green, founder
Speaker 1: of the tech support company Go Go Quincy, is going
Speaker 1: to join to share five preemptive tech steps to take
Speaker 1: today to prevent tech headaches. Tomorrow, doctor Chris Pearson, cybersecurity
Speaker 1: expert with black Cloak dot io, is going to share
Speaker 1: tips on how to keep your digital life safe and protected.
Speaker 1: And Bill Rideouchell is author of The Bleeding Edge, My
Speaker 1: six Decades at the Forefront of the Tech Revolution. He's
Speaker 1: going to join to chat about key takeaways from a
Speaker 1: career in technology. Well, thanks once again for joining me.
Speaker 1: My name is rich DeMuro. It is the holidays, yes
Speaker 1: it is. This is the last day or two to
Speaker 1: get your holiday shopping done. And it came fast, it
Speaker 1: really did. So here we are and I am. If
Speaker 1: you want to watch or if you want to see
Speaker 1: the ugly Christmas sweater that I'm wearing today, you can
Speaker 1: check out my ex at rich on Tech and I
Speaker 1: posted a picture. One plus was kind enough to send
Speaker 1: a ugly holiday sweater. And it's funny because it's ugly
Speaker 1: but not really like you wouldn't really notice unless you
Speaker 1: were really looking, and then you're like, oh, that's kind
Speaker 1: of ugly, but it's also nice. But this is a
Speaker 1: tech company tradition at this point. They Microsoft, I think,
Speaker 1: started it, and a couple other companies have followed in
Speaker 1: line where they send the tech folks holiday sweaters in
Speaker 1: hopes that they'll wear them.
Speaker 2: And I did, and I do.
Speaker 1: I love wearing these things to the holiday parties because
Speaker 1: it always gets a laugh, especially the Windows ones, because
Speaker 1: a lot of times it's like when old like old
Speaker 1: school Windows stuff, and people are like, oh, I remember that.
Speaker 2: If you're looking for.
Speaker 1: Some last minute gifts, head to my website rich on
Speaker 1: tech dot tv slash shop. I've got eighty six items
Speaker 1: that I recommend there. So it's the stuff that I've
Speaker 1: tested over the years or that I've just taken a
Speaker 1: liking to, so portable batteries, cases, all kinds of stuff.
Speaker 1: I don't know if you'll get it in time for
Speaker 1: the you know, Christmas morning, but you never know. Amazon's
Speaker 1: pretty fast these days. I watched a holiday movie with
Speaker 1: my kid the other night, and it made me realize
Speaker 1: just how spoiled we are. So when I was a kid,
Speaker 1: and I'm sure it was the same way when you
Speaker 1: were a child. Holiday specials like Rudolph were aired exactly
Speaker 1: once a year on a specific night and time, and
Speaker 1: if you missed it, you were out of luck. You
Speaker 1: did not see that again until the next year. And
Speaker 1: that was the case with one of my favorites, Rootolph
Speaker 1: the Red Nose Reindeer. And this was a nineteen sixty
Speaker 1: four masterpiece that I loved when I was a kid,
Speaker 1: and it was kind of claymation stop motion. When I
Speaker 1: was a kid, I didn't know the difference. But now
Speaker 1: I see it looks pretty old school. And so I said,
Speaker 1: you know what, my kid put the roadblocks down. We're
Speaker 1: gonna we're gonna watch this, and he was fine with it.
Speaker 1: But here was the thing. So it wasn't on any
Speaker 1: of my my thousands of streaming services that I pay
Speaker 1: for every month. So I was like, all right, I
Speaker 1: gotta buy this thing. So I go on Amazon and
Speaker 1: you know whatever, it is five six bucks to purchase,
Speaker 1: not rent. And within less than a minute we are
Speaker 1: watching this in like the original glory like you're you know,
Speaker 1: not broadcast TV quality, not you know, downloaded off the internet.
Speaker 2: Bootleg quality.
Speaker 1: No, this is like mastered quality from the studio and
Speaker 1: it looks great. It's four by three, but you know,
Speaker 1: that's the way things were done back then. But my
Speaker 1: point is, think about what just happened. I found a
Speaker 1: show from nineteen sixty four that you used to have
Speaker 1: to wait one day a year to watch at eight
Speaker 1: pm on a Thursday or Friday night during the holiday season,
Speaker 1: and I was able to find it on Amazon, purchase
Speaker 1: it from my phone, and watch it on my TV
Speaker 1: in a matter of thirty seconds. That is incredible. And
Speaker 1: it's like this with everything. We have the world's biggest
Speaker 1: video store on our TV. It's something that we take
Speaker 1: for granted now, but it's something that is so wild
Speaker 1: when you really think about it. Same thing with music,
Speaker 1: same thing with everything. These days, we have so many options,
Speaker 1: we're scared to make a choice.
Speaker 2: That's the problem with all this stuff.
Speaker 1: It used to be you watch this stuff because it
Speaker 1: was on your TV. Someone made the decision for you
Speaker 1: to watch this during the holidays, whether you liked it
Speaker 1: or not. The other one was a Wizard of Oz.
Speaker 1: It came on once a year. My dad would scream
Speaker 1: from the other room, Rich Wizard of Oz is on.
Speaker 1: You gotta watch it, and you sat in front of
Speaker 1: the TV for three plus hours.
Speaker 2: I think that was a long movie. But that one
Speaker 2: I don't remember anyway.
Speaker 1: It's quite amazing the world that we live in because
Speaker 1: we just take this tech stuff for granted. But it
Speaker 1: is really quite miraculous, especially if you went back in
Speaker 1: time and told you know, your your previous self, like
Speaker 1: you know, you could just like get that instantly. And
Speaker 1: the sad part is our children know no difference. Like
Speaker 1: the new generation growing up. Everything is on demand whatever
Speaker 1: they want. I mean, I'm talking door dash, I'm talking
Speaker 1: you know. They want to see a movie, they can
Speaker 1: order it. They want to listen to a song, Remember
Speaker 1: you had to tape a song off the radio. You
Speaker 1: had to sit in front of your radio and wait
Speaker 1: for them to play the song you wanted, and then you.
Speaker 2: Would press record on a tape player.
Speaker 1: I mean, this is the stuff we don't think about
Speaker 1: anymore because we're so used to the flip side, which
Speaker 1: is what we no longer have to do information. Remember
Speaker 1: going to the library. I remember learning at the library
Speaker 1: about microfiche. They would teach us how to find something
Speaker 1: in that weird card catalog. It was a drawer you
Speaker 1: pulled out that had a type written cards. Someone on
Speaker 1: a typewriter took an index card and wrote down the
Speaker 1: pertinent information from a book and put it in there
Speaker 1: in alphabetical order, and then you would pull this thing out.
Speaker 2: You'd find the book.
Speaker 1: It would have some sort of Dewey decimal system on it,
Speaker 1: which I mean, who came up with that? I'm guessing
Speaker 1: the guy's name was Dewey Decimal. This was his last
Speaker 1: name Decimal. I don't think so, but maybe Dewey was
Speaker 1: in the name somewhere. You'd go to a shelf and
Speaker 1: know things weren't in alphabetical order. That seemed like it
Speaker 1: would be make too much sense. No, they're in some
Speaker 1: sort of Dewey decimal order, and you would find in
Speaker 1: cross reference this little tiny card and you would go
Speaker 1: walk over there, find the book, pull it off the shelf,
Speaker 1: and then look through it for two seconds, say oh,
Speaker 1: that's not the one, and start the whole process over again.
Speaker 2: What you did with that card? I don't know. Oh man,
Speaker 2: it's wild when you think about this stuff.
Speaker 1: The microfiche, by the way, you would also go into
Speaker 1: when you needed something from a magazine or a newspaper.
Speaker 1: You'd search I don't even know how you searched. I
Speaker 1: can't remember that aspect of it, but you would search
Speaker 1: and somehow say, oh, like I remember we searched I
Speaker 1: think for like our last name. It'd be like, oh,
Speaker 1: here's your last name. It appeared in the New York
Speaker 1: Times in December seventeenth, nineteen seventy four issue. And here's
Speaker 1: how you find it on this microfiche. You would retrieve
Speaker 1: this microfiche from a shelf, you pop it into this
Speaker 1: machine and you would scan through it, and then when
Speaker 1: you made it to that page, you would move it
Speaker 1: around like a magnifying glass to try to find what
Speaker 1: was on that page. Now you would just search on
Speaker 1: in on the internet and find what you need in
Speaker 1: about ten seconds. And don't even get me started on AI.
Speaker 1: I mean, this is like the Internet is already catalog
Speaker 1: now in a new way where now it's just summarized
Speaker 1: for us. So now we just get the summary of everything.
Speaker 1: And the videos are a minute thirty on TikTok. You
Speaker 1: ever see a kid flip through videos on TikTok? They
Speaker 1: go so fast it's like, hold on, wait, are you
Speaker 1: even watching that? I show my kids my stories I
Speaker 1: do for TV right, and I watch them sort of
Speaker 1: tune out. After about twenty five seconds, they start eyeing
Speaker 1: their screen on their tablet again, and I'm like, you
Speaker 1: can't even sit through a minute thirty of a story
Speaker 1: that your dad crafted for television. But I know I
Speaker 1: get them if they watched the whole thing. Attention span
Speaker 1: it's really lacking. And I forgot what I was I
Speaker 1: forgot what I was supposed to be talking about here
Speaker 1: because I just went on a tangent. So anyway, it's
Speaker 1: all good, it's all fun. I thought Rudolph was great.
Speaker 1: It really held up after you know how many years,
Speaker 1: nineteen sixty four to twenty twenty three. That's a long time.
Speaker 1: It's seventy that's like fifty something years. And it held
Speaker 1: up that was old when I was a kid. That
Speaker 1: was old before I was even young. That makes sense,
Speaker 1: all right? Coming up on today's show, Triple eight Rich
Speaker 1: one on one. That's the phone number. You can call me.
Speaker 1: Tell me what tech you're thankful for. If you can
Speaker 1: get through. We are already slammed with the phone calls.
Speaker 1: I guess people are around on a holiday weekend. I'm
Speaker 1: going to tell you about the Apple Watch band. Yes,
Speaker 1: the Apple Watches are coming off store shelves imminently, and
Speaker 1: they're not even for sale on the Apple website.
Speaker 2: I'll explain that, but let's take some of your calls.
Speaker 1: Coming up next Triple eight Rich one on one eight
Speaker 1: eight eight seven four to two four one zero one.
Speaker 1: My name is Rich dmiro and you are listening to
Speaker 1: Rich on Tech, Seraphine and Studio City.
Speaker 2: You're on with Rich.
Speaker 3: Good morning.
Speaker 4: Hi.
Speaker 3: I'm the artist that you spoke to once upon a time.
Speaker 3: Here's my situation. I have a TV in the kitchen
Speaker 3: and Channel eight which is news all the time. The
Speaker 3: point is out of sync with the pictures, and I'm wondering,
Speaker 3: is it my TV or is it this station because
Speaker 3: it's the only one that does that.
Speaker 1: Well, if it's the only one that does it, I'm
Speaker 1: suspecting it's the station. But what what's the speaker situation
Speaker 1: on this TV?
Speaker 3: I don't know whatever came on the inside.
Speaker 2: Okay, so it's built in.
Speaker 1: So then if it's the if it's the speaker that's
Speaker 1: built into the TV, then it's the station.
Speaker 2: I haven't heard of this Channel eight business.
Speaker 3: It's actually wonderful.
Speaker 5: It's all news all the time.
Speaker 2: Hmm.
Speaker 1: Interesting And that this is in Los Angeles, yes, uh huh,
Speaker 1: never heard of it. Okay, So yeah, I mean, basically,
Speaker 1: the main thing is that if you're having a sink issue,
Speaker 1: it typically has to do with an external speaker, and
Speaker 1: that's a little bit of latency between the signal that's
Speaker 1: coming out of the TV and the signal that's coming
Speaker 1: out the speaker. Most of the time, speakers have or
Speaker 1: the TV has some sort of way to kind of
Speaker 1: like shift that latency just a little bit, like, for instance,
Speaker 1: on my TV, I have mine adjusted just a tiny bit.
Speaker 1: But since this is built into the speaker, is built
Speaker 1: into the TV, it sounds like it's this channel. And
Speaker 1: given that I haven't heard of this channel, and I'm
Speaker 1: not really sure what the origination is, it could be
Speaker 1: just a problem with their signal.
Speaker 2: So I would call the channel and see what they say.
Speaker 1: Thanks for the call, Seraphine, and yes, I remember you
Speaker 1: were the artist you emailed me.
Speaker 2: Gosh, it was a while ago. Let's go to Jim
Speaker 2: in Jim and Laguna Beach.
Speaker 6: Jim.
Speaker 2: You're on with Rich.
Speaker 4: Hi.
Speaker 5: Rich. I use coxs cable for my email and so forth,
Speaker 5: but I don't access my email or my calendar through CONX.
Speaker 5: I access it through Microsoft Outlook. A week or so ago,
Speaker 5: I don't know whether Outlook went down or they had
Speaker 5: a change of some sort. But I couldn't pull up
Speaker 5: my calendar, which you know nearly caused me to panic.
Speaker 5: I was told that my Microsoft the calendar that I
Speaker 5: access through Microsoft Outlook, could be synchronized with the calendar
Speaker 5: at at at Cox. There's a lot of time on
Speaker 5: the phone.
Speaker 2: Who serves the calendar? I'm sorry, who serves up the calendar?
Speaker 2: Where's that? Stort? So what calendar are you using?
Speaker 5: Well, I'm not sure it's it's Uh, I access it
Speaker 5: through Outlook, okay?
Speaker 1: Is it a Google calendar? Is it Microsoft calendar? Is
Speaker 1: it Outlook?
Speaker 5: Microsoft Outlook calendar?
Speaker 2: Okay? And so and it's through your email?
Speaker 5: Well, I think what happens is is the if you
Speaker 5: send me an email, uh, it has a Cox suffix,
Speaker 5: and I think the emails come into Cox and and
Speaker 5: somehow the emails go over to Microsoft.
Speaker 1: Right, it's checking, it's checking the Cox email. So what
Speaker 1: can I help you with?
Speaker 2: Well?
Speaker 4: Is it?
Speaker 5: Do you know if it's possible to have the calendar
Speaker 5: that's on Outlook synchronized so that it also appears on
Speaker 5: the Cox cable? Uhh calendar?
Speaker 1: I mean it should it should pull that up. I'm
Speaker 1: not really sure if you're if you're using the Cox
Speaker 1: calendar it is, you know, you can go to their
Speaker 1: website and you should be able to view it.
Speaker 2: Have you tried that?
Speaker 7: Yes?
Speaker 5: I have, and it's you know, I have all my
Speaker 5: calendar stuff is in the in the access through to
Speaker 5: the Outlook calendar and then I go over to Connys
Speaker 5: and there's nothing there.
Speaker 1: Okay, So it sounds like you're using a different calendar
Speaker 1: in the Outlook program. So you might be using either
Speaker 1: a local calendar, That's what I'm guessing. I think it's
Speaker 1: just a local calendar that's not synked anywhere else. If
Speaker 1: it is synced somewhere else, then you would be able
Speaker 1: to see where that's coming from. And so if you
Speaker 1: go into your calendar there it should say so I'm
Speaker 1: guessing the calendars on your computer and that means this
Speaker 1: is not a sinkable calendar because it is just stored
Speaker 1: right on your computer. So what I would do and
Speaker 1: if you lost access to that, it shouldn't you know
Speaker 1: that data is on your computer. But if you want
Speaker 1: to use something that is synced, you would want to
Speaker 1: use the Cox Calendar, which is basically a web calendar,
Speaker 1: and you should be able to see that on the
Speaker 1: left hand column of your outlook. So, for instance, I
Speaker 1: use a bunch of different calendars. I've got some through Google,
Speaker 1: I've got some through my company, and some from other
Speaker 1: third parties, and they're all synced through the same client.
Speaker 1: The client's just looking at those online calendars. So you
Speaker 1: need to figure out where this calendar is and where
Speaker 1: it's stored. That's the main thing. And I would I
Speaker 1: personally use a web version of a calendar so you
Speaker 1: can access it from the internet as well. All right,
Speaker 1: triple A rich one on one eight eight eight seven
Speaker 1: four two four one zero one. Coming up, Ryan Green,
Speaker 1: founder of the tech support company Go Go Quincy. He's
Speaker 1: going to share five preemptive tech steps you can take
Speaker 1: to prevent tech headaches tomorrow. This is a really interesting
Speaker 1: company because they provide tech support for those I believe
Speaker 1: fifty five and up.
Speaker 2: That's their target.
Speaker 1: So we'll talk to Ryan about why he started the
Speaker 1: company and get some of his thoughts on that stuff.
Speaker 1: My name is rich Dmiro. You are listening to rich
Speaker 1: on Tech. Welcome back to rich on Tech. Rich DeMuro
Speaker 1: here hanging out with you talking technology at triple a
Speaker 1: Rich one oh one, that's eighty eight seven four to
Speaker 1: two four one zero one. Also taking calls today about
Speaker 1: what you're thankful for in technology this year, Maybe you're
Speaker 1: not if you're calling this show ready to throw the
Speaker 1: tech at the wall. Fred said, Hey, Rich, the voice
Speaker 1: out of sync on channel eight. This is a real problem.
Speaker 1: The woman was talking about digital over the air channel
Speaker 1: eight point one. I guess it's called NewsNet. They're compressing
Speaker 1: their bandwidth so much that they can't fit in audio
Speaker 1: and video at the same time. This used to be
Speaker 1: a big problem back in the nineties when analog satellite
Speaker 1: TV was broadcasting Merry Christmas.
Speaker 2: Fred, Okay, well, there you go. It is a problem
Speaker 2: with the channel.
Speaker 1: And then Diane said, in response to what I was
Speaker 1: talking about earlier with Wizard of Oz, she said, ABC
Speaker 1: turned sound of music into four hours for a broadcast,
Speaker 1: so three hours for Wizard of Oz is nothing. So
Speaker 1: I guess I was right in my memory of it
Speaker 1: lasting that long. I just that was like too epic
Speaker 1: for me as a kid, like I don't know. All right,
Speaker 1: let's bring on Ryan. Ryan's the CEO and founder of
Speaker 1: a company called Go Go Quincy. They provide tech support
Speaker 1: for primarily older adults. Ryan, thanks so much for joining
Speaker 1: me today.
Speaker 8: Hey, Rich, happy holidays.
Speaker 2: Thanks, Happy holidays.
Speaker 1: So give me the quick story about what Go Go
Speaker 1: Quincy is all about and why you started this.
Speaker 7: So we're on a mission to be America as grandchild
Speaker 7: grandchild on demand. I am an only child, I have
Speaker 7: no cousins. In the middle of the pandemic, I was
Speaker 7: in business school, and I also found that my family
Speaker 7: relied on me to do everything from sinking emails and
Speaker 7: helping them get back into social media or printer wasn't working,
Speaker 7: and I had the time to help them. But I
Speaker 7: recognized pretty quickly that the rest of the country didn't
Speaker 7: have that same type of time that they could help
Speaker 7: older loved ones, especially while balancing their jobs and children
Speaker 7: of their own. And Quincy was born shortly after.
Speaker 1: Wow, okay, so this is what happens to me when
Speaker 1: I go home for the holidays. It's like, okay, starting
Speaker 1: with moms, let me do the software updates, what's going on?
Speaker 1: Why isn't this working? Let me see what your browser's got,
Speaker 1: you know, extensions. Then it goes to my dad and
Speaker 1: he says, I can't log into this so you basically
Speaker 1: provide that service.
Speaker 2: But for everyone.
Speaker 7: Yeah, family visits are turning into technology support sessions. We
Speaker 7: see it across the fifty States, and we're trying to
Speaker 7: relieve some of those headaches for the entire family, turning
Speaker 7: family time, I guess, into family time.
Speaker 1: And what do you think is the is the kind
Speaker 1: of the because the digital natives, you know, the kids
Speaker 1: growing up, they kind of know this stuff, but there
Speaker 1: is this generation right now in the middle that did
Speaker 1: not grow up with it, and they they the thing
Speaker 1: that I see is that they're scared to do anything
Speaker 1: because they might ruin something.
Speaker 2: Is that what you notice across the board?
Speaker 7: I think for those that are not digitally native, there's
Speaker 7: a constant fear of both breaking things as well as
Speaker 7: being scammed or a victim of fraud, or just backing
Speaker 7: themselves into a corner where they're not really familiar with
Speaker 7: what to do and neeting someone else to sort of
Speaker 7: help them see above the trench, and we see that
Speaker 7: across the board.
Speaker 1: The fraud stuff is really sad to me because it's
Speaker 1: it's happening in such a prevalent way and if you're
Speaker 1: not on your guard, you can really lose a lot quickly.
Speaker 1: All right, let's talk about the five things you can
Speaker 1: do asap to make sure your older adult loved ones
Speaker 1: are in a good spot with tech.
Speaker 2: Going into the New York A number one.
Speaker 1: You say to take take thirty minutes and go over
Speaker 1: all the ways to recognize scam. So you just kind
Speaker 1: of talk you with your parents about this.
Speaker 8: That's exactly it.
Speaker 7: I think all of us have received an email at
Speaker 7: one point or another where the sender looks a little odd.
Speaker 7: Maybe it's ninety percent correct, but that end URL or
Speaker 7: domain has a dot ch or dot pH or something that's.
Speaker 2: Just a little odd.
Speaker 7: Walk them through something like that, Show them spelling and
Speaker 7: grammar issues and where to look for them. In the
Speaker 7: footer of a message, in the subject line, sometimes you'll
Speaker 7: see extra spaces or odd symbols. That's usually a dead
Speaker 7: that there's something underlying that's malicious. And my best advice
Speaker 7: is always just take a beat, take that second. We
Speaker 7: fall victim. I fall victim to this all the time.
Speaker 7: I received an email saying I've been charged? Did I
Speaker 7: mean to submit that two hundred and fifty dollars charge
Speaker 7: to renew my subscription to a service I didn't even
Speaker 7: know I had, and I'm always one of the first
Speaker 7: to click through. And the fact matter is that's the
Speaker 7: best way for them to get you to take action
Speaker 7: as creating that urgency that fear.
Speaker 2: And so just take a.
Speaker 7: Minute just think like did I actually want a service?
Speaker 7: Does this feel like something I would want? And you
Speaker 7: can usually back yourselves out of those situations, all.
Speaker 1: Right, Next up, And this is really funny because my
Speaker 1: mom always asks me to write or she writes down
Speaker 1: kind of like the instructions for the tasks like if
Speaker 1: she needs to like check her work email or something
Speaker 1: like this, she'll write it all down, which I laugh at,
Speaker 1: but you know it helps. But you say, to think
Speaker 1: about the tech questions they have asked you and then
Speaker 1: take a couple of minutes to write instructions for those tasks.
Speaker 7: Yeah, you don't necessarily need to recreate an encyclopedia for
Speaker 7: your loved ones, but take a moment to look at
Speaker 7: the five to six services or applications that they use
Speaker 7: most frequently and just give them three to four steps
Speaker 7: for each of them. And that's just a good way
Speaker 7: to sometimes not find yourself to be the first line
Speaker 7: of defense when something doesn't look right. Or there's just
Speaker 7: an unfamiliar pattern that's happening with the application, or they
Speaker 7: just don't remember how to print exactly or email specifically.
Speaker 1: Okay, now, this one is always a source of contention,
Speaker 1: the password situation. So I've tried to get my family
Speaker 1: members to use a password manager. It's very tough. They
Speaker 1: seem to like to write things down. But you say,
Speaker 1: if you're the trusted source, help them out by compiling
Speaker 1: their usernames and passwords in a secure location.
Speaker 2: Explain yeah, totally.
Speaker 7: So we divide this into two problems. I am not
Speaker 7: ignorant to the fact that we all have our two
Speaker 7: or three favorite passwords. I'm not going to condone the behavior,
Speaker 7: but I'm at least aware of it. Take a moment,
Speaker 7: write down those passwords in a safe place.
Speaker 2: Separately.
Speaker 7: Your user names are a little different, and that actually
Speaker 7: tends to be a huge source of frustration. Take a moment.
Speaker 7: Go go Quincy has free tools for this, but take
Speaker 7: a moment. Organize your user names, so which service, which username,
Speaker 7: and create that list. You could do it digitally, you
Speaker 7: could also do it with pen and paper. But that
Speaker 7: piece of organization actually alleviates so many of the nightmares
Speaker 7: that so many of us space.
Speaker 2: Okay, so this, okay, this is actually a really good one.
Speaker 2: I love this. Come up with a safe word.
Speaker 1: We had a safe word as kids, you know, like
Speaker 1: if someone would pick us up that you know, we
Speaker 1: didn't expect you would say, hey, what's the safe word?
Speaker 1: You know what, We didn't call it a safe word.
Speaker 1: It was just a password or code word or something.
Speaker 1: But this is a good idea. So have a safe
Speaker 1: word to validate whether they're actually talking or texting or
Speaker 1: emailing with a loved one.
Speaker 2: So explain how to do that. Yeah, this is usually
Speaker 2: the one that I lead with.
Speaker 7: If you take anything from what I'm the five things
Speaker 7: that I'm giving today, this is the one that matters.
Speaker 7: Come up with a family safe word where if it's
Speaker 7: used in a sentence, you know that this is the
Speaker 7: real person. Don't use it all the time, but for
Speaker 7: specifically emergencies and the like. This is your word that
Speaker 7: you incorporate into the sentence and the placement. And why
Speaker 7: we're doing that is because we are seeing increasingly sophisticated
Speaker 7: levels of fraud and malicious activity. And it is I'm
Speaker 7: not an alarmist, but you are seeing AI being able
Speaker 7: to copy, so many of the specifics of a family, names, events,
Speaker 7: you're able to sometimes spoof the sound of someone's voice
Speaker 7: or an activity that they're part of. Just scammers being
Speaker 7: even more knowledgeable about an individual that they're looking to defraud.
Speaker 7: And so by coming up with your family safewoord incorporated,
Speaker 7: knowing when to use it, sharing it with the family,
Speaker 7: that is that layer of defense if all else fails
Speaker 7: to know whether you are speaking with someone who is
Speaker 7: in your family or if it's someone that is spooking
Speaker 7: you in an attempt to ultimately defraud it.
Speaker 1: Oh, I forgot about the whole or I didn't really
Speaker 1: think about that aspect. With the AI, they're going to
Speaker 1: call as you so soon and that's a really scary thought.
Speaker 1: And finally, the support system get this in place before
Speaker 1: they need it. So obviously go go Quincy. Your service
Speaker 1: is a part of that. But what else, So support is.
Speaker 7: Always in a moment of need. That is, when you
Speaker 7: don't want to need to find your support mechanisms, you
Speaker 7: put those in place. And this is not just with
Speaker 7: tech problems and that is the hat that we wear,
Speaker 7: but that is with any level of care support. Just
Speaker 7: mechanisms in place that are going to be there for
Speaker 7: you and your family in the time of need, when
Speaker 7: you are anxious, when you are concerned, and in the
Speaker 7: world of technology, when things just aren't looking or working properly.
Speaker 7: Know who you're going to call. Know whether it's the
Speaker 7: family member, whether it's us. Know who's in place, who's
Speaker 7: going to help navigate you out of that situation. We
Speaker 7: like to think about at Quincy, we're there to first
Speaker 7: is protect and assist, and then in that we're also
Speaker 7: unlocking the best of technology telehealth, tele medicine, e commerce,
Speaker 7: helping our older users be able to navigate those confidently.
Speaker 7: And all of that is only possible when you know
Speaker 7: that you have a support mechanism in place, and that's
Speaker 7: what we've designed our system around. But whether it's us
Speaker 7: or someone else, always knowing who you're going to call
Speaker 7: before they are needed is actually fifty sixty percent of
Speaker 7: the battle.
Speaker 2: All Right, We're going to leave it there.
Speaker 1: Ryan Green, CEO and founder of Go Go Quincygogo Quincy
Speaker 1: dot com is the website.
Speaker 2: Thanks so much for joining me.
Speaker 7: Today, Thanks for having me rich Happy holidays.
Speaker 1: You too, and by the way, the pricing for this
Speaker 1: is twenty dollars a month, unlimited tech support five dollars
Speaker 1: a month, pay as you go, or if you want
Speaker 1: to just try it out, you can do it for
Speaker 1: free up to fourteen minutes of tech support a month.
Speaker 2: So go check them out.
Speaker 1: All right, coming up, phone lines, We've got a lot
Speaker 1: of you there, so we'll do more calls at triple
Speaker 1: eight rich one oh one. That's eight eight eight seven
Speaker 1: four to two four one zero one. My name is
Speaker 1: richdmiro and you are listening to rich on Tech. Welcome
Speaker 1: back to rich on Tech. If you can't tell by
Speaker 1: the way, I do love holiday music, especially the classics,
Speaker 1: so that's what I've been having Adam play today. If
Speaker 1: you're listening on the podcast, I know you don't get
Speaker 1: to enjoy them, but if you're listening live, you do,
Speaker 1: so I hope you enjoy them as much as I do.
Speaker 2: Let's go to Richard in San Bernardino. Richard, you're on
Speaker 2: with rich A nice name, Richard, Thank you, Richard.
Speaker 9: Yeah, I just wanted to mention I miss my Tonjent
Speaker 9: generated a black book I used to have, you know,
Speaker 9: the the one he used to just push a button
Speaker 9: and it generate the tones going into the telephone.
Speaker 2: Oh yeah, I know all.
Speaker 9: My numbers by heart, and now I don't. And you know,
Speaker 9: the digital thing you know today is just really you know,
Speaker 9: I'm old school, I'm sixty two, and kids today they
Speaker 9: I don't even know if they know how to alphabetically
Speaker 9: look up something in the dictionary. And what do you
Speaker 9: do when all the power goes out? And if you
Speaker 9: wanted to look up a word? You know what I mean.
Speaker 1: My kid actually asked for a dictionary this Christmas, so
Speaker 1: I'm very I said to my kids, there's two things
Speaker 1: I will always spend money on. That's books, and I
Speaker 1: can't remember the other one right now. But there is
Speaker 1: another thing. But here's the thing. The phone number situation
Speaker 1: is a bad one because no one knows anyone's phone
Speaker 1: number anymore. And if you're an emergency and your phone
Speaker 1: is not there, what are you gonna do? Like my kids,
Speaker 1: I said, hey, how are you gonna call me?
Speaker 2: How how are you.
Speaker 1: Gonna know how to call me? If you don't even
Speaker 1: know my phone number? Like, you've got to memorize this.
Speaker 1: This is like basic human survival here.
Speaker 9: I used to know my whole block book, and I
Speaker 9: don't hardly know any of it because of the speed dial,
Speaker 9: you know, or it's just crazy, you know.
Speaker 2: Yeah, no, we look.
Speaker 1: And this is why I mentioned this stuff because we
Speaker 1: take a lot for granted now, which you know, technology
Speaker 1: has been amazing in helping us along.
Speaker 2: And I'm not one of those.
Speaker 1: People that says, you know, we're worse off because we
Speaker 1: can't remember phone numbers. But I'm still saying, you need
Speaker 1: to remember a couple phone numbers just in case you
Speaker 1: had to call someone if there's an issue. Richard, thanks
Speaker 1: for the call today. Let's go to uh, let's see
Speaker 1: here Mike in Los Angeles. Mike, you're on with rich Hi.
Speaker 10: Rich I have a two issues are actually three issues
Speaker 10: with my Samsung Galaxy H twenty one Ultra. And when
Speaker 10: I'm driving in my truck, i put my phone in
Speaker 10: the cradle and I'm listening to my music and then
Speaker 10: all of a sudden, either it will go into that
Speaker 10: voice activation where it'll speak in search, or it'll turn
Speaker 10: on its camera, or it'll automatically dial nine to one one.
Speaker 10: Is there an issue with the phone or is that
Speaker 10: something that it's the cradle causing.
Speaker 2: Yeah, here's what's happening. Mike.
Speaker 1: You're your cradle whatever, whatever you're using to hold this
Speaker 1: phone is activating the side button on the Samsung. So
Speaker 1: the lower button on the Samsung does a couple of things.
Speaker 1: It can power the phone on and off, but it
Speaker 1: can also dial nine one one if it's pressed a
Speaker 1: number of times. I believe it's five times, and you
Speaker 1: can go into your settings and look for a setting
Speaker 1: called Emergency SOS and that will tell you you can
Speaker 1: turn that on or off. I would I would probably
Speaker 1: leave that on just for emergency situation. And also it
Speaker 1: does voice assistant, so if you're pressing and holding, that's
Speaker 1: probably what's activating the Bixby. So I would say you
Speaker 1: got to get a different cradle for your car, and
Speaker 1: one that is either custom for this phone. If this
Speaker 1: one is just kind of a generic cradle, it's probably
Speaker 1: not you know, it's not cradling the phone in the
Speaker 1: right places. And believe me, I've tested probably three hundred
Speaker 1: phones in my time at KTLA, and I have seen
Speaker 1: the gamut of these situations. So not every phone fits
Speaker 1: perfectly in every cradle, and it does cause problems when
Speaker 1: that button is pressed down when it's not supposed to be.
Speaker 1: So that is what I suspect is happening. And it's
Speaker 1: easily remedied by just getting a cradle that or you know,
Speaker 1: a car mount that is going to be more more
Speaker 1: suitable for this phone.
Speaker 2: The one place that I love.
Speaker 1: For if you want like a really nice car mount
Speaker 1: is called pro clip USA proclipusa dot com. These have
Speaker 1: custom holders for pretty much every phone, so not just
Speaker 1: the phone, but also the car. So if you have
Speaker 1: a you know, whatever truck you've got, you can put
Speaker 1: that model number into this website and then put your
Speaker 1: phone model number in and it will give you a
Speaker 1: custom both the part that connects to your car and
Speaker 1: the part that actually holds your phone. So it's it's
Speaker 1: quite good. It's a little bit more expensive, but it's
Speaker 1: going to be really really nice. All right, good question, Mike,
Speaker 1: Thanks for the call. Triple eight Rich one on one
Speaker 1: eight eight eight seven four to two four one zero one.
Speaker 1: Let me give you a quick summary on this whole
Speaker 1: Apple watch ban because we are just before the holidays
Speaker 1: here and I know people are buying Apple watches, they're
Speaker 1: wondering should they get it.
Speaker 2: But here's what's happening.
Speaker 1: So back in October twenty twenty two, the International Trade
Speaker 1: Commission ruled the patent that Apple infringed on a patent
Speaker 1: from an Irvine company based it's named Massimo, all related
Speaker 1: to their blood oxygen sensor on the Apple Watch. And
Speaker 1: as a result of that, it kind of came to
Speaker 1: a head and they've issued an import ban on the
Speaker 1: Apple Watch Series nine in the Ultra two. Now, the
Speaker 1: band goes into effect on December twenty sixth, but in
Speaker 1: response to that, Apple has already halted sales of the
Speaker 1: watch on its website and it's going to remove them
Speaker 1: from stores after December twenty fourth.
Speaker 2: Now, this is a big deal.
Speaker 1: This affects, like I said, the Series nine and the
Speaker 1: Ultra two in the US, and it's also causing some
Speaker 1: issues with the repairs on the Series six and later models.
Speaker 1: So the only model that doesn't have this blood oxygen
Speaker 1: censor of the newer ones is the se So if
Speaker 1: you get that, you're fine. Apple is of course appealing
Speaker 1: to this. The President could potentially, you know, say hey,
Speaker 1: let's block this band. I don't think he's going to
Speaker 1: do that, so right now, this is the is this
Speaker 1: is where we stand. You can't buy these things from
Speaker 1: Apple officially online. You can get them from third parties.
Speaker 1: They say there might be some issues with replacements and
Speaker 1: warranty and repairs. That's where it's kind of weird. So
Speaker 1: after December twenty fifth, Apple can't exchange the watches purchased
Speaker 1: before the band. You can get refunds on watches, but
Speaker 1: you can't swap for a different color or size.
Speaker 2: So this is like a really big issue.
Speaker 1: And I actually had someone email me from one of
Speaker 1: the third party retailers and they're telling me that Apple
Speaker 1: won't even acknowledge this to their you know, to their resellers.
Speaker 1: I mean, this is like a really odd issue to
Speaker 1: happen right before the holiday season. So my advice is, look,
Speaker 1: I think you're gonna be fine if you purchase the watch.
Speaker 1: It's a feature that you know, if you're purchasing it
Speaker 1: for that blood oxygen sensor feature, I'd probably hold off.
Speaker 1: But if you still just want an Apple Watch, at
Speaker 1: the very least, Apple will probably put out software that
Speaker 1: disables that feature just to enable these watches to continue working,
Speaker 1: but also satisfy the band. But this is kind of
Speaker 1: a big deal something to kind of know about, and
Speaker 1: odd timing, especially right before the holidays. All right, Triple
Speaker 1: eight rich one.
Speaker 2: On one eight eight eight seven four to two one
Speaker 2: one zero one.
Speaker 1: You can find me online. My social media handle is
Speaker 1: at rich on Tech. I am active on x I
Speaker 1: am on Instagram, and I am on Facebook as well.
Speaker 1: If you want to check out my instagram at rich
Speaker 1: on Tech. I got a story that's going viral as
Speaker 1: we speak. It is the one about California allowing sewage
Speaker 1: water to be turned into tap water. And I actually
Speaker 1: tried the purified water, and uh I've lived to tell
Speaker 1: about it. I'm still here. Eighty eight rich one O one.
Speaker 1: You are listening to rich on Tech. Welcome back to
Speaker 1: rich on Tech. Rich Demiro here hanging out with you,
Speaker 1: talking technology at triple eight rich one oh one. That's
Speaker 1: eight eight eight seven four to two four one zero one.
Speaker 1: I sincerely thank you for tuning in and listening. I
Speaker 1: really do appreciate it. Can you believe it's almost been
Speaker 1: a full year of this show, Yes, a year wild
Speaker 1: looking forward to doing it again next year too. Uh okay,
Speaker 1: A couple things, just some housekeeping here. We've got doctor
Speaker 1: Chris Pearson, cybersecurity expert with black Cloak dot Io, coming
Speaker 1: up on the show. Chris is one of my favorite
Speaker 1: people to interview. He is so knowledgeable and he will
Speaker 1: really share amazing, actionable tips on how to keep your
Speaker 1: digital life safe and protected.
Speaker 2: He is really really phenomenal.
Speaker 1: Bill Reducial, author of The Bleeding Edge My six Years
Speaker 1: at the forefront of the Tech Revolution, is going to
Speaker 1: join us a bit later on to talk about the
Speaker 1: key takeaways from a career in technology. If you're looking
Speaker 1: for last minute gifts, I've got everything that I like
Speaker 1: linked up on my Amazon page. You can find it
Speaker 1: at richontech dot tv slash shop. And if you're looking
Speaker 1: for links to anything that is mentioned on this show,
Speaker 1: you can go to rich on tech dot tv slash
Speaker 1: wiki wiki and that is updated in real time. So,
Speaker 1: for instance, if you want more information about one of
Speaker 1: the guests, if you want the phone number once again,
Speaker 1: if you want a link to something I mentioned, it
Speaker 1: is all there rich on tech dot tv slash wiki
Speaker 1: wiki kind of.
Speaker 2: Like Wikipedia, right, but just for this show.
Speaker 1: Well, this week, the electric scooter company Bird filed for bankruptcy.
Speaker 1: They filed for Chapter eleven on December twentieth after a
Speaker 1: difficult year. And this company I did a story with
Speaker 1: them when they just started. By the way, this was
Speaker 1: a very valuable company at one point worth two point
Speaker 1: five billion dollars in twenty nineteen, but it has struggled
Speaker 1: ever since it went public.
Speaker 2: And why Well, it's really tough.
Speaker 1: To make a company out of electrics that people literally
Speaker 1: discard wherever they want. They're done with this thing and
Speaker 1: they throw it out like it's a piece of trash.
Speaker 1: So the amount of money that these companies have to
Speaker 1: spend on upkeep and maintenance. Imagine if you return your
Speaker 1: car to Hurtz and you just like kind of dangled
Speaker 1: the car and just dropped it in front of Hurts
Speaker 1: and it just went into a million pieces. That's what
Speaker 1: people do with these scooters. I mean I see them
Speaker 1: all over the place. They look so sad on the streets.
Speaker 1: They're like dead scooters everywhere. But I remember doing a
Speaker 1: story with this company when it first started, and it
Speaker 1: was wild because it was in the height of kind
Speaker 1: of their you know, they just started. They were worth
Speaker 1: so much money, the money was flowing. I went to
Speaker 1: their like headquarters, I think it was in Venice, and
Speaker 1: I'm not kidding. They opened this door. Not only do
Speaker 1: they the first thing you saw was like thousands of
Speaker 1: snacks that you could just choose, like whatever you wanted
Speaker 1: to eat. But then they opened this door and it
Speaker 1: was like a boiler room. You know that movie where
Speaker 1: it was just like thousands of people on phones on computers.
Speaker 1: They're all young, and I kid you not. They were
Speaker 1: all scooting around this giant room on scooters like it
Speaker 1: was a huge arena. And the person I was interviewing,
Speaker 1: they're like, all right, where do you want to do
Speaker 1: this interview? I said right here in front of all
Speaker 1: this madness and said, oh no, you can't show that.
Speaker 1: At least I can talk about it. Six years later,
Speaker 1: Carmen is in Hollywood. Carmen, you're on with Rich.
Speaker 11: Yes please. I used to get into WiFi with the
Speaker 11: place where I work because they mean they put the password.
Speaker 11: But how somebody moved my phone and I lost all
Speaker 11: the places where I used to connect with the to
Speaker 11: the Wi Fi. How can I recopulate the pass war
Speaker 11: of the place?
Speaker 2: Well, how did that happen? What do you mean?
Speaker 1: How did you How did someone do something on your
Speaker 1: phone that made you lose all your passwords?
Speaker 12: Yeah?
Speaker 11: Because I got into the trouvel did I pay in?
Speaker 12: Then?
Speaker 13: I was my own?
Speaker 11: My like, my spell was very weird, and I took
Speaker 11: to the T Mobile store and somebody start to see
Speaker 11: what was going on and they play and play all.
Speaker 11: I didn't know where they went to. But the point
Speaker 11: is that I look all the connection, Yeah, to connect
Speaker 11: to connections to the Wi Fi. I used to be
Speaker 11: connected to my work, I used to be connected.
Speaker 6: To the house.
Speaker 2: Yeah.
Speaker 1: What they did was they did a network settings reset.
Speaker 1: So you brought it there. And you know, number one,
Speaker 1: if someone's doing something to your phone, and this is
Speaker 1: not a knock on you, Karmen, this is for someone
Speaker 1: who's doing the tech support. You don't do stuff to
Speaker 1: people's things before you tell them what you're doing and
Speaker 1: what the ramifications of that is. So this person should
Speaker 1: have said, hey, look, you're having some trouble with your phone.
Speaker 1: We're going to do it's called the network settings reset.
Speaker 1: When I do that, just FYI, you're going to have
Speaker 1: to reconnect your phone to every Wi Fi network you've
Speaker 1: ever connected to. Did you also have to read connected
Speaker 1: to the Bluetooth in your car?
Speaker 11: No?
Speaker 2: Okay no?
Speaker 11: But the point is, my really point.
Speaker 2: Is is, yeah, you want to get this back on,
Speaker 2: I really want.
Speaker 11: My really point is, how can I stuperate to get
Speaker 11: in into that place where I work because I know
Speaker 11: I'm not going to be able to get again.
Speaker 2: Well, why can't you get it again?
Speaker 11: Because I know they'm not going to be possible for
Speaker 11: me to get it. Well then, and my question is
Speaker 11: is that BA warr in my phone some house on.
Speaker 1: Where No, the password is not on your phone, so
Speaker 1: that's uh. Now you can check to see if this
Speaker 1: network is saved on your phone, but typically the you know,
Speaker 1: and it's very recent actually that you're even able to
Speaker 1: see the passwords that you're you know what. The way
Speaker 1: that Wi Fi works on the phones, and this is
Speaker 1: the iPhone and Android. For many years, once you logged in,
Speaker 1: that password was stored securely on your phone in a
Speaker 1: secret place. So unless you you know, had a very
Speaker 1: strong knowledge of how to crack phones and that information,
Speaker 1: it was not readily available. Now iPhone and Samsung have
Speaker 1: you know, and Android have made it more readily available.
Speaker 1: But it only applies to networks that you currently are
Speaker 1: logged into or that you've logged into in the past
Speaker 1: and are saved on your phone. So let me show
Speaker 1: you where to look just to see. But you said,
Speaker 1: this is Samsung phones, you'd go into settings, you'd go
Speaker 1: into Wi Fi and then you would tap Wi Fi
Speaker 1: once again, you'll see all the available networks. But you
Speaker 1: want to go into the upper right hand corner. You'll
Speaker 1: see a little three dots advanced settings. You see, they
Speaker 1: don't make this easy. And then you want to see
Speaker 1: managed networks, manage your Wi Fi networks, and there is
Speaker 1: a list of all the networks that you've ever logged into.
Speaker 1: And by the way, and I'm not you know, I'm
Speaker 1: not trying to stir up trouble, but you know, if
Speaker 1: I was suspecting that someone was, you know, doing something
Speaker 1: on the sly, this would be a good place to
Speaker 1: check to see if they're logging into hotels at random
Speaker 1: or networks at random hotels.
Speaker 2: I'm just saying, you.
Speaker 1: Know, these are a little clues. There's a lot of
Speaker 1: clues on your phone about what you're doing. This is
Speaker 1: one of them. This is a big one. So I
Speaker 1: can see I've got a list of about fifty Wi
Speaker 1: Fi networks that I've logged into all over the world
Speaker 1: at different airports and things like that. You can tap
Speaker 1: one of those networks and if it's a network like
Speaker 1: I would look for your work network on there. And
Speaker 1: for instance, I'm tapping one that I logged into at
Speaker 1: Google last year, and it says password and then it's
Speaker 1: a little icon next to it. You tap that icon,
Speaker 1: it's gonna ask you for your pin You see how
Speaker 1: tough this is, Like they don't really want you to
Speaker 1: see this. And so once you put in your pin code,
Speaker 1: which I'm putting in right now, it will show you
Speaker 1: that password. So if you have that on your phone
Speaker 1: your work Wi Fi network, you would be able to
Speaker 1: see that code, but I don't think you have it now.
Speaker 1: The other thing is you can sync these with the cloud.
Speaker 1: So on Samsung specifically, like you mentioned, you can sync
Speaker 1: those Wi Fi networks with the cloud and you would
Speaker 1: be able to retrieve that there as well. So if
Speaker 1: it was sync to the cloud, you might be able
Speaker 1: to look in that cloud sink and see if it's
Speaker 1: there on the iPhone.
Speaker 2: Same thing.
Speaker 1: By the way, if you want to get a Wi
Speaker 1: Fi network password on a network that you've already accessed,
Speaker 1: you know that one that you've connected to, you can
Speaker 1: go into your Wi Fi and it will say the
Speaker 1: networks that you've got, and it'll show the ones that
Speaker 1: you're already let's see, logged into. And it only shows them.
Speaker 1: Though when you're there, see, this gets really really tricky.
Speaker 1: So I can't just see a list of all the
Speaker 1: networks that I've logged into. You have to be there
Speaker 1: at the network. Okay, no, now I can.
Speaker 2: Here we go.
Speaker 1: So you have to press edit in the upper right
Speaker 1: hand corner and that will show you all of the
Speaker 1: networks that you've logged into and then you can delete those.
Speaker 2: And you can also see the password.
Speaker 1: So if you want to see the password for a network,
Speaker 1: you press that little I next to it.
Speaker 2: It says password and it looks like it's like xed out.
Speaker 1: You tap that and it will give you a interesting
Speaker 1: It will give you that password, but you have to
Speaker 1: again show your your face ID or your passcode. Yeah,
Speaker 1: they don't really want you to do this very easily.
Speaker 1: It's not an easy way. So my advice, Carmen is
Speaker 1: you gotta if you're working at your work, why would
Speaker 1: they not give you the password?
Speaker 2: Again, I mean, let's be honest here.
Speaker 1: So clearly you're either accessing a network you shouldn't be,
Speaker 1: or there's something going on here that you're not telling me.
Speaker 1: But if you know, if I went to my work
Speaker 1: and said, hey, I lost my my access to this
Speaker 1: Wi Fi network. I think they would just tell me
Speaker 1: what the access is.
Speaker 2: They don't. It's not like a one time thing, and
Speaker 2: that's it. Good question.
Speaker 1: Eight a eight rich one on one eight eight eight
Speaker 1: seven four to two four one zero one. Regulators are
Speaker 1: proposing sweeping new privacy safeguards for kids online. The FCC
Speaker 1: proposed major changes to strengthen the Federal Children's Online Privacy
Speaker 1: Protection Role, which is called Kappa Coppah. This is a
Speaker 1: big thing there there. This is like one of the
Speaker 1: biggest changes for consumer private for kids in over ten years.
Speaker 2: Here's what they're asking.
Speaker 1: Changes would require online services used by kids under thirteen
Speaker 1: to have targeted advertised advertising turned off by default, and
Speaker 1: they would also have to stop using kids personal data
Speaker 1: to keep them engaged.
Speaker 2: So what does that mean?
Speaker 1: On TikTok if you scroll through and you stop at
Speaker 1: a video that is about, you know, making slime, they
Speaker 1: couldn't use that to show you thousands more videos of
Speaker 1: making slime because we all know that this stuff on
Speaker 1: the internet is unlimited. You could watch slime videos until
Speaker 1: the day you die. That's how many there are online.
Speaker 1: This also includes Nope, they would prohibit push notifications based
Speaker 1: on personal data, so they couldn't say, hey, a new
Speaker 1: slime video just popped up, we want to watch it.
Speaker 2: So this is a big deal. They've got a sixty
Speaker 2: day public review before the commission votes.
Speaker 1: But yeah, I mean, look, we need this stuff because
Speaker 1: kids are very susceptible to the it's it's a slot machine.
Speaker 1: You have a slot machine in your pocket, and some
Speaker 1: people are wired where they cannot handle that, and kids
Speaker 1: with their brains not being fully formed, are very susceptible. Adults,
Speaker 1: you're an adult, I mean, look, you know, if you
Speaker 1: want to sit there and waste your whole life surfing Instagram,
Speaker 1: that's your priority or progative. But for kids, you know,
Speaker 1: we're trying to give them a little bit of a headstart.
Speaker 1: And the companies right now do the same thing to
Speaker 1: kids that they do to adults. You know, they try
Speaker 1: to get them in and keep them on there as
Speaker 1: long as possible. So if the government is gonna put
Speaker 1: in these regulations, it's probably a good thing because it'll
Speaker 1: at least give the kids a little bit of a chance.
Speaker 1: Triple eight rich one oh one eight eight eight seven
Speaker 1: four to two four to one zero one.
Speaker 2: My name is Richdimiro.
Speaker 1: You are listening to Rich on tech the website rich
Speaker 1: on tech dot tv. Join me, find me on social media,
Speaker 1: send me a tweet, send me an email.
Speaker 2: We'd love to hear from you. Ernie is in La Maratta, California. Ernie,
Speaker 2: you're on with.
Speaker 12: Rich Yeah, Rich, thank you. I have a three year
Speaker 12: old Modo g Android and it's been working. This fid
Speaker 12: T mobile is my server. And all of a sudden,
Speaker 12: in fact, while I was waiting for you, several commercials
Speaker 12: just popped right up with no indication, and they're usually
Speaker 12: the same ones, a variety of things. What can you
Speaker 12: help me with that? In fact, I was waiting outside
Speaker 12: my T mobile place, but it is so crowded, and
Speaker 12: I was listening to your program. I said, well, I'm
Speaker 12: going to covidch de.
Speaker 1: Murol oh perfect. Well, I like how you think. I
Speaker 1: think that number one. Today's the worst day in the
Speaker 1: world to go into any store in America unless you
Speaker 1: are you know, unless you really need a gift. But
Speaker 1: it's just a mess because people are last minute shopping.
Speaker 1: But Ernie, it sounds like you have some where on
Speaker 1: your system, so it sounds like somehow an app got installed.
Speaker 1: On your system that is not playing nice. So do
Speaker 1: you know how to go into Google Play to uninstall apps?
Speaker 12: Yes?
Speaker 2: I do, okay, So what I want.
Speaker 1: You to do is go into Google Play and tap
Speaker 1: your profile picture. In the upper right hand corner, it
Speaker 1: says manage Apps and Devices, and then it says all apps,
Speaker 1: and you can tap manage to see the installed apps.
Speaker 1: I want you to go through that list of apps,
Speaker 1: and I want you to uninstall any app that you
Speaker 1: don't need or don't recognize, because one of these apps
Speaker 1: is serving up ads on your system. And if you
Speaker 1: installed some sort of VPN or something like that, or
Speaker 1: some sort of game or free something, that's what's causing this.
Speaker 1: The other thing you can do now, if this was
Speaker 1: just happening inside your web browser, I would think it's
Speaker 1: just a website in the background that's doing this. So
Speaker 1: if you want to do if you want to just
Speaker 1: check that, you probably want to clear your history on
Speaker 1: your web browser. So I would open up your Chrome
Speaker 1: web browser. It says history, and then up at the
Speaker 1: top it says clear browsing data. So again, open up
Speaker 1: your web browser. There's three dots in the upper right
Speaker 1: hand corner. That's the menu I wish these apps would
Speaker 1: just use the word menu or settings or a gear icon,
Speaker 1: because the three dots is really tricky, like nobody knows
Speaker 1: what that means. So if you're an app developer, please
Speaker 1: like make it more clear. But you go in there
Speaker 1: and then you type you tap history and it says
Speaker 1: clear browsing data, and you can tap clear browsing data
Speaker 1: and that will load up all your browsing history, cookies
Speaker 1: and site data, images and files, all that stuff. And
Speaker 1: what I would do is just clear the range and
Speaker 1: whenever this started happening, If this just started happening, you know,
Speaker 1: a couple of weeks ago, you can select the time range,
Speaker 1: so maybe I would do something like the last four weeks,
Speaker 1: and then you tap clear data and it's going to
Speaker 1: clear out all kinds of stuff on your phone. Hopefully
Speaker 1: it will clear out whatever is causing these pop ups.
Speaker 1: But it sounds like it's an app if I had
Speaker 1: to guess, so good question.
Speaker 2: Go through the to go through.
Speaker 1: The apps and go through the uh the history and
Speaker 1: clear it out and then restart your phone. That's the
Speaker 1: final step and hopefully, Ernie, you will be working with
Speaker 1: a much better phone. Thanks for the call today. And uh,
Speaker 1: happy holidays. Coming up doctor Chris Pearson, cybersecurity expert with
Speaker 1: black cloak dot Io. He's going to share tips on
Speaker 1: how to keep your digital life safe and protected. I'm
Speaker 1: not going to tell you to grab a pen and paper,
Speaker 1: but honestly, the tips that he is about to share
Speaker 1: are so good and so easy you're gonna want.
Speaker 2: To remember them.
Speaker 1: My name is rich d'miro. You are listening to rich
Speaker 1: on Tech. Welcome back to rich on Tech. Rich Demiro
Speaker 1: here hanging out with you talking technology. Joining me now
Speaker 1: now is Chris Pearson, cybersecurity expert at black.
Speaker 2: Cloak dot io.
Speaker 1: This is a company that specializes in protecting the digital
Speaker 1: lives of high net worth individuals. But Chris has got
Speaker 1: a lot of great cybersecurity tips we can all learn from.
Speaker 8: So our clients are going to be corporate executives who
Speaker 8: we protect in their personal lives, or high profile individuals celebrities, sportstar, rockstar, politicians,
Speaker 8: folks who have a soft spot once again in their
Speaker 8: personal lives with them with their families, and will protect
Speaker 8: them from privacy harms, from cybersecurity arms, protect their entire
Speaker 8: home and home networks, and then be there for their concierge.
Speaker 1: So when you think about high net worth individuals like
Speaker 1: you're talking about, they have a lot to lose. What
Speaker 1: about the average person?
Speaker 8: Average person still has a lot to lose. Right, they
Speaker 8: have their identity, they have their Social Security number. They
Speaker 8: also have finances that they really do need to keep
Speaker 8: a tight handle hold on. They don't have time to
Speaker 8: go asking for ten twenty thousand, five thousand dollars back
Speaker 8: from a bank. They don't have time to go chase
Speaker 8: down things. When a debit card has been breached, it's
Speaker 8: actually their money that is being used for a scam.
Speaker 8: And also, more importantly, in terms of their digital lives,
Speaker 8: once malware is on a computer, once they're not secure,
Speaker 8: everything on that computer is gone. Their pictures, text tweets,
Speaker 8: intimate moments, just stuff about their family that is nobody
Speaker 8: else's business. It is gone and gone forever. I can
Speaker 8: never ever be pulled back. It's out there that cybercriminals
Speaker 8: have it, and they will use it however they can
Speaker 8: to get an advantage.
Speaker 1: Okay, So first first line of defense, yeah, strong passwords,
Speaker 1: two factor authentication.
Speaker 2: How do those protect us?
Speaker 8: I must have really, you know kind of Number one
Speaker 8: is multi factor authentication. You'll hear it sometimes as dual
Speaker 8: factor authentication, but multi factor authentication on every account that
Speaker 8: is important, starting with email. Actually starts with email first,
Speaker 8: then bank accounts and financial accounts, then on into social
Speaker 8: media and on into healthcare accounts. So that's going to
Speaker 8: be the order of priority. It can be something where
Speaker 8: as so simple as you log in with the username
Speaker 8: and password and then you get texted a number, you
Speaker 8: input that digit number and you gain access because you've
Speaker 8: proven that you have a device tied to the account. Well,
Speaker 8: it does. It prevents a bad guy from logging in
Speaker 8: if they know your use name and password.
Speaker 1: Something we often kind of forget about. I love doing
Speaker 1: software updates, not so much for other people because it
Speaker 1: changes things. So people are scared to do software updates.
Speaker 1: But you recommend doing software updates.
Speaker 8: Yeah, Look, there are two different types of devices they're
Speaker 8: gonna be out there and varying levels of difficulty. So
Speaker 8: in your cell phone and your tablet, you know, usually
Speaker 8: it's gonna be an iPhone or something, but on your
Speaker 8: cell phone or tablet, pretty easy. Once a week. If
Speaker 8: you can't do it once a week, once every two weeks,
Speaker 8: so twenty four times a year or twenty five times
Speaker 8: a year. Go ahead and click general Settings a software update.
Speaker 8: If you don't update your device, win a zero day.
Speaker 8: This is an event that happens when the software has
Speaker 8: problems with it that any attacker can use. They can
Speaker 8: use it remotely, and they can gain access to your device.
Speaker 8: That is a zero date. It's unprotected. And so what
Speaker 8: you want to do is you want to go ahead
Speaker 8: and update your device at least once week, once every
Speaker 8: two weeks, so that it's patched, that your device is
Speaker 8: not vulnerable. Cell phone and tablet super easy to do.
Speaker 8: It'll take you no more than five minutes, no more
Speaker 8: than five minutes on computers, sometimes a little more difficult.
Speaker 8: Apple releases them on a regular basis. Microsoft it's like
Speaker 8: patch Tuesday, second Tuesday of every single month. Look, go
Speaker 8: ahead and set it up to do an auto update,
Speaker 8: but set it on a Saturday morning. Set it up,
Speaker 8: press the button, press go seven am, go out to Starbucks,
Speaker 8: come back, have your Danish, have your coffee, and it's
Speaker 8: going to be done in your all set. If your
Speaker 8: device is vulnerable, and software always has vulnerabilities, but if
Speaker 8: it's vulnerable in terms of major vulnerability, then every other
Speaker 8: step that you're doing to protect it isn't going to
Speaker 8: work because the baseline foundation kind of like the cement,
Speaker 8: the foundation of the building is unstable. It's wobbly, it's
Speaker 8: not secure. So you want to make sure you do
Speaker 8: that super important. And don't forget to update the apps, right,
Speaker 8: don't forget to update the apps and that device either
Speaker 8: go to your apps on app on an iPhone or
Speaker 8: Apple device, go to your apps, do a little swipe
Speaker 8: down app updates. Even if you haven't set for auto updates,
Speaker 8: sometimes it gets stuck, you know, go ahead, you'll see
Speaker 8: twenty seven updates, fifty three updates. Go ahead and update
Speaker 8: those once again five minutes.
Speaker 1: Even with all of the software updates, really you are
Speaker 1: still not protected from yourself, which is what these you know,
Speaker 1: hackers and scam artists are really trying to target, which
Speaker 1: is you and your good nature.
Speaker 2: So be careful what you click on. Tell me about
Speaker 2: that aspect of things.
Speaker 8: Yeah, so think be careful what you click on is
Speaker 8: massively expanded, right, be careful what you click on In
Speaker 8: terms of an email that maybe from your friend actually
Speaker 8: from their email address, but maybe they've been compromised. It
Speaker 8: may be something from something that looks like a friend's
Speaker 8: email address, or may just be something that's random. Be
Speaker 8: careful about the links, be careful about the documents. Same
Speaker 8: thing applies to text messages, right, same thing applies to
Speaker 8: text messages a lot more times than the text message.
Speaker 8: It's a link, and then it asks for you to
Speaker 8: fill out information. It's like, oh, i'm your bank and
Speaker 8: you lost your social security number. Fill this form out. Well, no,
Speaker 8: your bank did not lose a social security number. Do
Speaker 8: not fill out that form. But even more so, it
Speaker 8: goes beyond that. Now, in terms of the trick that happens,
Speaker 8: a lot of this is right tricking the human mind,
Speaker 8: hardening the humans. So a lot of it will be
Speaker 8: tech based scams, phone calls, places where people are trying
Speaker 8: to elicit information out of you because there are more
Speaker 8: technological controls on your phones, on your tablets, on your computers.
Speaker 8: They're trying to just flip your brain to move over
Speaker 8: from that rational thinking side into the more impulsive there's
Speaker 8: a threat, there's something I have to do quickly side,
Speaker 8: and that usually spells disaster.
Speaker 1: What about public Wi Fi? We've always heard about this.
Speaker 1: It's dangerous, don't use it. Use a VPN. What are
Speaker 1: your recommendations when it comes to surfing on whether it's cellular,
Speaker 1: home Wi fi.
Speaker 8: Public Wi Fi. Yeah, so, first of all, home Wi
Speaker 8: Fi is going to be really really safe if you've
Speaker 8: set it up correctly, and all rest definitely going to
Speaker 8: be safe, especially if you set up correctly as passwords
Speaker 8: all rest when you're out and about. Look, the fact
Speaker 8: of the matter is with five G you can get
Speaker 8: amazing through put on your device. You can watch a
Speaker 8: YouTube video, you can watch it, you can even watch
Speaker 8: a movie these days. I mean, you can do almost
Speaker 8: everything you need to. If you are fine and everything
Speaker 8: is working, okay, stay on your TELCOT, stay on the
Speaker 8: cellular signal from Verizon, T Mobile, Sprint, AT and T
Speaker 8: stay on that. That's going to be the safest network
Speaker 8: to be on. If you're not getting through but you
Speaker 8: need and you're at the Starbucks, so you're at the
Speaker 8: local place that's got the free Wi Fi, then go
Speaker 8: ahead if you want to write and switch over to
Speaker 8: that Wi Fi. Hopefully it's one that has a passport
Speaker 8: on it. Most of the public ones don't. They don't
Speaker 8: even have like a simple password there. But be very
Speaker 8: careful once you do that do not do anything that
Speaker 8: is sensitive. Don't log into your bank, don't check your
Speaker 8: credit carunt bounce, don't send a friend you know money,
Speaker 8: don't go check your crypto accounts. Don't do anything because
Speaker 8: now you're on a foreign network. You're on a network
Speaker 8: that you don't know the security of. Every single person
Speaker 8: is on that can see what everyone else is doing.
Speaker 8: I want to say it twice. If you're on a
Speaker 8: public network, everyone else that is on that network can
Speaker 8: see the ones in zero is the network traffic of
Speaker 8: what everyone else is doing, so they can see you
Speaker 8: log in, they can see what you're doing and transitting.
Speaker 8: So don't do that. If you absolutely have to do
Speaker 8: something that is going to be riskier, check your account
Speaker 8: type of thing. Then you go ahead and pop on
Speaker 8: the VPN eight virtual private network so that your traffic
Speaker 8: is now encrypted between your device and the network. That's
Speaker 8: going to be critically important. But you know what, if
Speaker 8: you can just wait an hour, go home and do
Speaker 8: it too much better.
Speaker 1: Data backups are always a contentious subject because people either
Speaker 1: think they're backed up, or they're not really sure, or
Speaker 1: they don't want to pay, or they don't want to
Speaker 1: take the time to do it. But backing up your
Speaker 1: data is very important for a couple of reasons, and
Speaker 1: one of them is if you do have a breach,
Speaker 1: you can go back to that data. But why do
Speaker 1: you think data.
Speaker 2: Backups are so important?
Speaker 8: Well, I mean, you're really few diferent reasons. Number one,
Speaker 8: the spite of ransomware that is actually going around now
Speaker 8: is just so huge, so prevalent. The fact of the
Speaker 8: matter is that your data can be stolen, your data
Speaker 8: can be encrypted, and you can lose access to your data.
Speaker 8: I mean there's two parts of this. One. You can
Speaker 8: lose access to your data to somebody else, can have
Speaker 8: access to your data now in forever and extore or
Speaker 8: ransom you for it, or just share with other people. Again,
Speaker 8: nobody's business. But if you want those pictures, if you
Speaker 8: want the pictures of your kids when they're one, three, five,
Speaker 8: eight years old, all those videos, all those movies, you
Speaker 8: want to make sure that you have good data hygiene
Speaker 8: practices couldn't be easier these days. Cell phone and tablet,
Speaker 8: it's pretty simple. Get a cloud account through your carrier,
Speaker 8: get a cloud acclount through iCloud, through Apple, and do
Speaker 8: the manual backups. You can sit on an automatic backup.
Speaker 8: Every single night, when you plug it in and it's recharging,
Speaker 8: it will automatically backup. So now you are set aside
Speaker 8: in terms of your pictures and videos and other key
Speaker 8: documents and all the rest there in terms of your
Speaker 8: computer using cloud accounts, using a Google account, using a
Speaker 8: Microsoft account, using those cloud accounts, it's going to be
Speaker 8: great because the documents actually don't reside on your system.
Speaker 8: If you have some type of ransomware attack on that system,
Speaker 8: you're able to actually log in from any other computer
Speaker 8: anywhere else and grab those documents back on down. So
Speaker 8: that's going to be one other form backup. And then finally,
Speaker 8: the tried and true method is get that external removable
Speaker 8: hard drive. You pay one hundred dollars for it, really
Speaker 8: plug it into the computer. Maybe it's once a month,
Speaker 8: maybe it's once every three months. Go ahead and plug
Speaker 8: it in, set it up, set it automatically downloads, and
Speaker 8: it takes maybe an hour, sometimes two hours, It depends
Speaker 8: on how much stuff you have. More stuff you have,
Speaker 8: the more you're gonna want to do this, then take
Speaker 8: that and put it into your safe. Put it in
Speaker 8: the safety deposit box. That way you know that you're
Speaker 8: rest asshired of having access to all those documents. If
Speaker 8: something goes bad and it might not be ransware, might
Speaker 8: just be a hardware glitch and you lose everything.
Speaker 2: That is some really great information.
Speaker 1: Thanks again to Chris Pearson, cybersecurity expert at black cloak
Speaker 1: dot io. My name is rich Dedmuro. I'll have more
Speaker 1: rich on tech right after this. Let's go to Carrie
Speaker 1: in a Torrance. Carrie, you're on with.
Speaker 13: Rich Thanks for taking my call. That's a question. I
Speaker 13: have my children as emergency contacts, and I have a
Speaker 13: do not disturb and my son was trying to call
Speaker 13: me when his wife was going into labor, and I
Speaker 13: never heard any of the three calls or the text.
Speaker 13: I just happened to get up and look at my phone.
Speaker 13: So I was wanting to know how I can fix it,
Speaker 13: so in the future I'll get my emergency context able
Speaker 13: to come through.
Speaker 2: Oh my gosh, were you were you able to make
Speaker 2: it out there or what?
Speaker 13: Yeah? I did was just leading as I got there
Speaker 13: because I needed to care for their dogs.
Speaker 1: Oh my gosh. Okay, well, I we don't want that.
Speaker 1: I mean, I don't think this is going to happen
Speaker 1: again soon. I mean at least another you know, maybe
Speaker 1: in eighteen months, I mean, or I guess a year,
Speaker 1: you know, if they have another kid. But I don't,
Speaker 1: you know, I think it's good to know anyway. You know,
Speaker 1: this is a this is a thing that happens because
Speaker 1: these phones go on that do not disturb, they go
Speaker 1: on the silent mode whatever it is.
Speaker 2: So a couple of ways to do this.
Speaker 1: First off, do you put your phone into different focuses?
Speaker 1: They call them focuses now like do not disturb.
Speaker 13: And automatically?
Speaker 2: Is it right? Yep?
Speaker 1: So Apple has been pushing this more so. Yes, it
Speaker 1: does usually turns on by default when you're driving or
Speaker 1: you know, at certain times for sleep and things like that.
Speaker 2: So, uh, the way there's two ways to do this.
Speaker 1: There is, uh, you know, if you want to take
Speaker 1: a lot of time to figure these things out, you
Speaker 1: can go into the different focus settings and so on
Speaker 1: your phone, you would go into settings and then focus
Speaker 1: and for instance, let's just say do not disturb. Okay,
Speaker 1: that's something that a lot of people turn on. There
Speaker 1: is a little section in there that says people, and
Speaker 1: so it would you can add the people that you
Speaker 1: want to be able to call. You when you're on
Speaker 1: that focus, and so for phone calls, it can say
Speaker 1: favorites or you can say you know everybody, everybody would
Speaker 1: be dumb because you know, then what's the point of
Speaker 1: the focus. But you can do allowed people only favorites,
Speaker 1: which is what I have, and then contacts only. And
Speaker 1: then there's also this other thing that I think would
Speaker 1: have really helped in your circumstance. There is a toggle
Speaker 1: that says allow repeated calls, and that's really important because
Speaker 1: that means anyone can call you while you're in this focus,
Speaker 1: and if they call you a second time within three minutes,
Speaker 1: that call will come through the second time. So that
Speaker 1: means like, hey, someone's really trying to get a hold
Speaker 1: of you in an emergency situation. So it could be
Speaker 1: from any phone number, and that would break through I
Speaker 1: call it breaking through that silence mode.
Speaker 2: So that's the number. That's the first way to do it.
Speaker 1: The second way to do it is a little bit
Speaker 1: better because it will break through any sort of modes
Speaker 1: that you have on your phone, whether it's driving, whether
Speaker 1: it's do not disturb, and you don't have to mess
Speaker 1: with as many features. So in this way, you would
Speaker 1: open up your Contacts app on your iPhone. You would
Speaker 1: search for the contact that you're you know, wanting to
Speaker 1: allow through, and then you would tap edit and then
Speaker 1: and this is so complicated. This just it's like so
Speaker 1: many steps to do this. And then you scroll down
Speaker 1: to where it says ring tone and once you tap
Speaker 1: in there it says emergency bypass and so you can
Speaker 1: toggle that on for one of your contacts and it
Speaker 1: will allow sounds and vibrations from this person even when
Speaker 1: the ring switch is set to silent or when a
Speaker 1: focus is on. So basically that is like the end
Speaker 1: all that is that person is, you know, is really
Speaker 1: going to get through no matter what setting your phone
Speaker 1: is on. So those are the two ways to do
Speaker 1: it on the iPhone, and one of those will work
Speaker 1: for the situation you were mentioning, so if you had
Speaker 1: the repeat call on or the emergency bypass person on.
Speaker 1: So those are the two ways to do it. And
Speaker 1: by the way, you can find links to what I
Speaker 1: mentioned on the wiki, So go to rich on tech
Speaker 1: dot tv slash wiki and I put this stuff in
Speaker 1: there so you can see. Now on the Android phones,
Speaker 1: it's very similar to they call it modes and routine.
Speaker 1: So you can go into a mode and routine and
Speaker 1: you can put in the people that you want for
Speaker 1: that to dial through to get through when you are
Speaker 1: doing something. So it's very similar on the on the
Speaker 1: Android phone, but it's just a little bit, you know,
Speaker 1: they call it something different. But on both of these phones,
Speaker 1: on the iPhone and Android, you can easily I mean
Speaker 1: I say easily easily for me, but you can set
Speaker 1: it so that someone can sort of quote unquote break
Speaker 1: through when there is an emergency, even when your phone
Speaker 1: is on that great call. Thanks so much for the
Speaker 1: call today. Happy holidays. Okay, couple of things I wanted
Speaker 1: to mention.
Speaker 2: Let's see here.
Speaker 1: So on Android, you know, you know air drop on
Speaker 1: the iPhone, right, it's the way that you can send
Speaker 1: like a big file or video from your phone to
Speaker 1: someone else's phone. Around the holidays, a lot of times
Speaker 1: people say, hey, air drop me that picture you just took,
Speaker 1: and so you can do that. But on Android they
Speaker 1: call it nearby share. Not as many people know about it.
Speaker 1: It works from Android to Android, but it is actually
Speaker 1: going to get a new name. It's going to be
Speaker 1: called quick Share, which is what they call it on
Speaker 1: Samsung devices. So be on the lookout if you're trying
Speaker 1: to find that feature over the next few weeks. It's
Speaker 1: no changes to the way it works, but it's just
Speaker 1: a name change. So Android's nearby Share is getting rebranded
Speaker 1: to quick Share. Now you might be saying, rich, I
Speaker 1: need something that goes from my phone to someone else's phone,
Speaker 1: like I need Android to iPhone. And there are many
Speaker 1: ways to share photos and videos from the Android to
Speaker 1: the iPhone besides texting, which is not going to work
Speaker 1: very well, especially at videos. But this comes from Jared Newman,
Speaker 1: who writes a great newsletter called Advisorator. In his latest newsletter,
Speaker 1: he recommends what's called pair Drop Pair droop. So all
Speaker 1: you have to do on your phone is go to
Speaker 1: this website if you're on the same Wi Fi network
Speaker 1: as the other phone, pair drop dot net, and you
Speaker 1: can literally drag and drop any file onto your screen
Speaker 1: and it will show up on the other person's screen
Speaker 1: as long as you are both on the same Wi
Speaker 1: Fi network. And this will work across you know, Android, iPhone, maccomputer,
Speaker 1: Windows computer, any two devices that you can go to
Speaker 1: the website pair drop dot net. As long as you're
Speaker 1: on the same Wi Fi network, you will be able
Speaker 1: to share a photo, a video, a file, whatever you
Speaker 1: want with someone else.
Speaker 2: Again.
Speaker 1: It is pair drop dot net, linked up on the
Speaker 1: website rich on tech dot tv, slash wiki eight eight
Speaker 1: eight rich one on one eight eight eight seven four
Speaker 1: two four one zero one. My name is Richdmiro. You
Speaker 1: are doing something smart today. You are listening to rich
Speaker 1: on tech and oh we still have more time. Oh
Speaker 1: we got a lot more time. Sorry, oh ten seconds.
Speaker 1: That's not that much time. I thought I got a
Speaker 1: signal that we had ten narrat is. Oh my gosh,
Speaker 1: that's what I was waiting for. You know, whether it's
Speaker 1: the fifty first show or the first show, there are
Speaker 1: still things I'm getting used to here on the radio.
Speaker 2: Uh rhyming is not one of them. Rhyming timing. My
Speaker 2: name is rich Demiro.
Speaker 1: Thanks so much for listening eighty to eight rich one
Speaker 1: on one eight eight eight seven four to two four
Speaker 1: one zero one. More show after this. Welcome to another
Speaker 1: hour of rich on Tech. My name is rich Demiro.
Speaker 1: Thanks for joining me. We are talking technology at Triple
Speaker 1: eight rich one O one eight eight eight seven four
Speaker 1: to two four one zero one. Are you ready? Are
Speaker 1: you ready for it? As Taylor Swift would say, I
Speaker 1: just I knew that would make producer Adam look up
Speaker 1: from the board since I said that, Oh, I don't know,
Speaker 1: is anyone ever truly ready for the holidays?
Speaker 2: It's like you want to.
Speaker 1: I mean, some people I'm sure want to, you know,
Speaker 1: grab on and hold it for as long as possible,
Speaker 1: like hold on to this feeling, and other people just
Speaker 1: want it to go by quickly. I like to really
Speaker 1: relish in it. Anyway. You can find me on social media.
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Speaker 1: x And you can also download this show as a podcast.
Speaker 1: Just go to your favorite audio app search rich on
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Speaker 2: Never miss a thing.
Speaker 1: And if you like what you hear right here, be
Speaker 1: sure to watch my TV segments. I cover a variety
Speaker 1: of tech topics. You can just go to rich on
Speaker 1: tech dot tv to watch those I just posted. Let's
Speaker 1: see if it's on there on the main page. If
Speaker 1: you go to rich on tech dot tv. We just
Speaker 1: did a year ender, and not like a year in tech,
Speaker 1: I mean it was like the year in my tech,
Speaker 1: like the stuff that I covered, And so yeah, if
Speaker 1: you go to the homepage. Rich on tech dot TV,
Speaker 1: You've got a look back at twenty twenty three, so
Speaker 1: you can watch that video and see all the fun
Speaker 1: things I did this year.
Speaker 2: All right, let's go to Gene. Gene is in San Francisco. Jane,
Speaker 2: you're on with Rich.
Speaker 14: Hey, Rich, I am so unhappy with the update that
Speaker 14: Serious ExM put out. It has totally ruined all of
Speaker 14: my presets and everything I had going. Is there any
Speaker 14: way I can go back to the previous app?
Speaker 1: Oh, they redesigned everything. I've read something about this on
Speaker 1: Serious XM on your phone?
Speaker 14: Right, Yeah, yeah, horrible, horrible?
Speaker 2: What's so bad about it?
Speaker 14: Everything? They they totally changed. I knew, I knew where
Speaker 14: all my stuff was before, and now everything is totally different.
Speaker 2: Yeah I had this.
Speaker 1: Okay, here it is Serious XM on Veil's new logo
Speaker 1: and rebuilt streaming app. The app is designed to provide
Speaker 1: a more personalized and easy to use, lean back streaming experience.
Speaker 1: But you say it's no good. I actually just opened
Speaker 1: up the app on my phone, and to me, someone
Speaker 1: who doesn't use this very often, you know, it just
Speaker 1: looks like every other music app at this point. So
Speaker 1: but you you're saying this is everything's changed, Tom.
Speaker 14: I had you know, I love the Beatles, I had
Speaker 14: all these shows, you know, dude, it's it's totally missed up.
Speaker 14: Everything did ruin my experience. Well, how can I how
Speaker 14: can I get back to my previous app?
Speaker 1: Well, Gene, the short answer is you can't. And so
Speaker 1: the way the iPhone works is that you can't. Once
Speaker 1: you update anything on the iPhone, whether it is the
Speaker 1: system software or an app, it is extremely hard to
Speaker 1: go back and there's no actual official way to go
Speaker 1: back on Maybe for the system software, they're well, I
Speaker 1: don't even think for that there is like Apple does
Speaker 1: not put this stuff on a website where you can
Speaker 1: go and say, oh, let me download you know, the
Speaker 1: old version of the software and reinstall it on my phone.
Speaker 2: Like, they don't really do that.
Speaker 1: So if it's on the iPhone, there is really not
Speaker 1: a way to do that. Now, on Android there is
Speaker 1: based on what's called sideloading. But again these are things
Speaker 1: that the average person should not probably shouldn't be doing,
Speaker 1: and so but on Android it is much easier.
Speaker 2: You would just go.
Speaker 1: Into the a website like APK mirror dot com. You
Speaker 1: would type in SERIOUSXM, and you would find all the
Speaker 1: old versions of the app, and I can see it
Speaker 1: right now. I could see when they change the app
Speaker 1: on November first, it looks like the old app, and
Speaker 1: then on December fifteenth, boom, there's a new logo and
Speaker 1: the new app. But with Android, you're able to download
Speaker 1: that version of the app because these websites archive them,
Speaker 1: and then you'd be able to what's called sideload that
Speaker 1: on your phone, which is basically just installing the app
Speaker 1: on your phone. But since you're using an iPhone Gene,
Speaker 1: the short answer is no, there is no easy way
Speaker 1: to do that on the iPhone. Is there a way, probably,
Speaker 1: but it is not official and it would take a
Speaker 1: lot of technical know how, and also you would have
Speaker 1: to gel break your phone to be able to install
Speaker 1: an app outside the App store. So I would not
Speaker 1: recommend any of that stuff just to get your serious XM.
Speaker 1: So this is what we talked about with Chris Pearson.
Speaker 1: People don't like to make changes. They don't like to
Speaker 1: do software updates because it changes things and now you've
Speaker 1: got everything the way you wanted it and it's all
Speaker 1: thrown up in the air and messed up. So sorry,
Speaker 1: about that Gene. I apologize that they did that, but
Speaker 1: you know, they think it's better, and it probably, if
Speaker 1: I had to guess, it's probably putting them in a
Speaker 1: better place to compete with not just streaming the channels,
Speaker 1: but also like all the content that is available through them,
Speaker 1: And so it's probably just a matter of, you know,
Speaker 1: they want to sell more subscriptions, and so people want
Speaker 1: to feel like they're getting their money's worth, you know,
Speaker 1: speaking of change, you know, I've got the Peloton app
Speaker 1: that I subscribe to, and typically it was twelve ninety
Speaker 1: nine a month, and they just raise the price to
Speaker 1: twenty four dollars a month. And the way they're making
Speaker 1: you upgrade to twenty four dollars a month is they
Speaker 1: are making it so that you can only take three
Speaker 1: of the classes that ninety nine percent of people want.
Speaker 1: You only get three of those a month now for
Speaker 1: the twelve dollars a month. So unless you want more
Speaker 1: than three classes, you have to pay twenty four. And
Speaker 1: the classes that they're giving you, the limiting ones, are
Speaker 1: the two most popular types of classes they offer, which
Speaker 1: is running and cycling. And so it's just one of
Speaker 1: these things where these companies they have these big teams
Speaker 1: of marketing people that come up with ways of forcing
Speaker 1: us to do.
Speaker 2: Things we don't want to do.
Speaker 1: Why would I want to pay twenty four dollars for
Speaker 1: the same thing I got for twelve dollars For the
Speaker 1: past three years, no one wants to pay more for
Speaker 1: the same thing, but they make it so that they
Speaker 1: change the features you get for that twelve dollars, so
Speaker 1: that now you have to pay twenty four. So I
Speaker 1: took you know, between my wife and I, we took
Speaker 1: three classes this week. And so I also have a
Speaker 1: subscription to Apple Fitness, so we've been using that in
Speaker 1: the meantime because I'm also paying for that. And by
Speaker 1: the way, I paid thirty eight dollars for an Apple bundle,
Speaker 1: which includes which includes Apple Fitness, it includes Apple Arcade,
Speaker 1: it includes two terabytes of storage, it includes Apple Music.
Speaker 1: Let's see what else, Apple News, Apple TV Plus. So
Speaker 1: I'm getting all of that for thirty eight dollars, including
Speaker 1: fitness classes. But now I have to pay twenty four
Speaker 1: dollars just to get Peloton classes. And you know, here's
Speaker 1: the thing. Are people just going to cancel Peloton in droves?
Speaker 1: Probably not. They did the rece and they figured, you know,
Speaker 1: people think, oh, twenty four bucks is way cheaper than
Speaker 1: the gym membership, and so they'll still do that anyway. Gean,
Speaker 1: sorry to be the bearer of bad news, but that's yeah,
Speaker 1: all right. Exfinity major data breach impacting customer information. This
Speaker 1: happened October sixteenth through nineteenth through third party software they
Speaker 1: were using that Exfinity uses and many other companies.
Speaker 2: This breach.
Speaker 1: Basically they were able to get access to Exfinity's internal systems.
Speaker 1: What did they get in those internal systems information including
Speaker 1: user names, hashed passwords, which means they weren't properly protected
Speaker 1: by Infinity.
Speaker 2: So thank you for doing that.
Speaker 1: Comcast names, contact information, partial social security numbers, dates of birth,
Speaker 1: security questions and answers for some customers. Yeah, that's really bad.
Speaker 1: This is a lot of stuff. So Exfinity for their accounts,
Speaker 1: they made people reset their passwords. So the next time
Speaker 1: you log into your Inxfinity account and may say, hey,
Speaker 1: you got to change your password because of this breach,
Speaker 1: or they may just say you have to change it.
Speaker 2: But here's the thing.
Speaker 1: If you're reusing your passwords on other websites, that's where
Speaker 1: This becomes a problem because now the same password that
Speaker 1: they had for this one could be potentially used on
Speaker 1: other websites, and if you're doing that, they could potentially
Speaker 1: get into those websites. Now, these passwords were hashed, which
Speaker 1: means they were encrypted, which means it's going to be
Speaker 1: tough for them to see them. Doesn't mean it's impossible,
Speaker 1: But look at the other information here, names, contact information,
Speaker 1: social security numbers, dates of birth, security questions and answers.
Speaker 1: Security questions and answers is particularly troubling because that means
Speaker 1: that they know the answers to your security questions, which
Speaker 1: means they could potentially reset your other accounts. So what
Speaker 1: do you do in this case? There's not much you
Speaker 1: can do. You have to keep an eye on your
Speaker 1: credit report, make sure nobody is opening up new accounts
Speaker 1: in your name, but most importantly, practice good password hygiene,
Speaker 1: unique passwords for every website. And when you come up
Speaker 1: with those security questions and answers. Quite honestly, I don't
Speaker 1: use real answers anymore. I make up answers, and so
Speaker 1: you can make up an answer and make that a
Speaker 1: one time answer, but you have to write that answer
Speaker 1: down because if it says mother's made name, and you're
Speaker 1: making up a random name. You're not gonna remember that
Speaker 1: if you don't write it down, and you need to
Speaker 1: know that if you ever do need to reset that.
Speaker 1: So Inxfinity has some information on their website. You can
Speaker 1: look at that if you want more. All right, more
Speaker 1: rich on Tech coming up eight eight eight rich one
Speaker 1: oh one eight eight eight seven four to two four
Speaker 1: one zero on.
Speaker 2: We still have time for calls here.
Speaker 1: Coming up, I'm gonna tell you about this Wall Street
Speaker 1: Journal article. They interviewed this guy that basically broke into
Speaker 1: many people's iPhones and took thousands of dollars from them.
Speaker 2: He will explain how he does that. I'll tell you
Speaker 2: what he did. Coming up next.
Speaker 1: I promised I would talk to you about this this
Speaker 1: Wall Street Journal article that really my friend Joanna Stern
Speaker 1: did and just really really captivating. I mean, I don't
Speaker 1: think I've watched a nine ten minute YouTube video all
Speaker 1: the way through like with this much intensity in a
Speaker 1: long time. Like it's just so well done. So if
Speaker 1: you go on YouTube, just search iPhone thief Wall Street Journal,
Speaker 1: and it's incredible. Got to watch it. But here's basically
Speaker 1: the summary.
Speaker 2: Of it.
Speaker 1: So they interviewed this guy that his name is Aaron Johnson,
Speaker 1: who stole hundreds of iPhones and basically would then drain
Speaker 1: thousands of dollars from the people who own these phones
Speaker 1: their financial accounts. And he did it by getting their
Speaker 1: pass codes at bars and then quickly changing their Apple
Speaker 1: ID password before they could lock the device. And he
Speaker 1: was really fast. I mean he said he could do
Speaker 1: this like in his sleep, and he would just go
Speaker 1: to bars target people and basically they most of the
Speaker 1: time they were drunk, and he would just say, you know,
Speaker 1: different things to get them to unlock their phone with
Speaker 1: the passcode, or he even asked them sometimes and as
Speaker 1: soon as he got the passcode, he went right to work,
Speaker 1: I mean really really fast. This guy navigated around this
Speaker 1: phone like you couldn't believe. He changed the apple ID password,
Speaker 1: he turned off Find my iPhone, he enrolled his own
Speaker 1: face in face ID, and then he accessed the stored
Speaker 1: passwords on the phone to take over all their other accounts.
Speaker 1: So you know, when it says, hey, do you want
Speaker 1: us to save this password, he would access that list
Speaker 1: of passwords and then take over all kinds of other accounts.
Speaker 2: So now here's the thing.
Speaker 1: Because of this report, because of the Wall Street Journal's reporting,
Speaker 1: Apple is actually going to add a new feature called
Speaker 1: Stolen Device Protection on the next version of iOS seventeen
Speaker 1: point three, and this is going to add further security.
Speaker 1: I talked about this last week. Basically, if someone tries
Speaker 1: to change your information and they're not in trusted location,
Speaker 1: they're going to have to wait in at least an hour.
Speaker 1: And in the ideas that that would give you enough
Speaker 1: time to set this phone as stolen and erase it remotely.
Speaker 1: But again there's you know, there's still ways that people
Speaker 1: can do stuff even with this feature. And the other
Speaker 1: thing he mentioned that he would actually go out and
Speaker 1: use Apple Pay on the iPhone and buy more stuff
Speaker 1: from Apple stores or even any store that took Apple Pay,
Speaker 1: and then he would.
Speaker 2: Sell that stuff. So now, so get this straight.
Speaker 1: He would steal the phone, steal all the money that
Speaker 1: he could from that phone. Then he would go and
Speaker 1: take that phone and use Apple Pay to buy more
Speaker 1: phones or other Apple products, and then sell that. I mean,
Speaker 1: this guy, and he just says it all with such
Speaker 1: a calmness, and he actually has a sense of humor.
Speaker 1: It's really wild, and I love the fact that he
Speaker 1: shared his story so that we can learn from this.
Speaker 1: So what can you do to protect yourself? Number one,
Speaker 1: when that stolen device protection comes out would probably enable it.
Speaker 1: You should add passcodes to any of your money apps.
Speaker 1: So when your money apps say, hey, do you want
Speaker 1: to add a secondary code, yeah, you probably want to
Speaker 1: do that. Delete any sensitive information you have from your
Speaker 1: notes or photos. So he would look through the notes
Speaker 1: and people would have their social Security number in there.
Speaker 1: They'd have all kinds of like answers to questions and
Speaker 1: things like that all in their notes app. So don't
Speaker 1: store that stuff in there or have another password. Also
Speaker 1: use complex passcodes, so minimum six digits. The ideal is
Speaker 1: a combination of digits and letters. And also watch your
Speaker 1: surroundings and don't share your passcode. These people, a lot
Speaker 1: of them, would just share their passcode with this guy
Speaker 1: because they trusted him. And he would be like, hey,
Speaker 1: I'm trying to put this my number into your phone
Speaker 1: or whatever that he did. They would just be like, oh, here,
Speaker 1: type in my passcode. I mean, this is just wild.
Speaker 2: Again. Wall Street Journal go on YouTube.
Speaker 1: Search iPhone thief explains how he breaks into your phone.
Speaker 1: Great reporting by Johannist emailed her to ask if she
Speaker 1: would come on the show to talk about this, and
Speaker 1: she actually said yes, but just didn't work out with
Speaker 1: the holidays. You know, there's so much going on. She's
Speaker 1: got a family. I've got a family, We've got the show.
Speaker 2: You know.
Speaker 1: I love the live interviews on the show, and so
Speaker 1: it's it's tough sometimes when you can't do that. All right,
Speaker 1: If you want to find more information online about the
Speaker 1: show links.
Speaker 2: To things I mentioned, you can go to my website.
Speaker 2: Rich on tech dot TV.
Speaker 1: I think I can get in one more thing before
Speaker 1: we go to our next interview. Here, Mercedes Benz, this
Speaker 1: is kind of cool. They're going to start using turquoise
Speaker 1: as they're exterior lights to let you know that a
Speaker 1: car is driving by itself. So they became the first
Speaker 1: automaker in the US to get a permit for turquoise
Speaker 1: exterior lights on their cars to indicate that the car
Speaker 1: is autonomous driving. The lights are going to be used
Speaker 1: on test vehicles in California and a twenty twenty six
Speaker 1: model year production vehicle in Nevada or Nevada. I don't think
Speaker 1: say Nava, Da think so Nevada. The turquoise lights will
Speaker 1: illuminate when drive Pilot, which is Mercedes is Level three
Speaker 1: automatic driving system is engaged, and this can be used
Speaker 1: for hands free driving in limited situations like heavy highway
Speaker 1: traffic under forty miles an hour. So you know how
Speaker 1: you know you can do the hands free driving, but
Speaker 1: most of the cars don't have that. It's like Autumn's anyway,
Speaker 1: they have it. It's like really high leveled hands free driving.
Speaker 2: So anyway, if.
Speaker 1: You see turquoise on a car, that might be the
Speaker 1: new sign that the car is driving itself.
Speaker 2: Eighty eight rich one O one eight eight eight seven
Speaker 2: four to two four to one zero one.
Speaker 1: Coming up, Takeaways from a Career in Technology. Welcome back
Speaker 1: to rich On Tech, rich DeMuro hanging out with you
Speaker 1: talking technology. We have one more segment after this, and uh,
Speaker 1: if you want to call in and let me know
Speaker 1: the tech thing you are thankful for in twenty twenty three,
Speaker 1: I'll let you through.
Speaker 2: Eighty eight rich.
Speaker 1: One oh one eight eight eight seven four to two
Speaker 1: four one zero one. We'll take those rapid fire in
Speaker 1: the last segment if you call and tell me what
Speaker 1: tech you're thankful for. Okay, we've got a great guest
Speaker 1: on the line, Bill Raduschal is author of The Bleeding Edge,
Speaker 1: My six Decades at the Forefront of the Tech Revolution.
Speaker 2: Bill, Welcome to the show.
Speaker 6: Thank you, happy to be here.
Speaker 1: So, uh, tell me about your career. You spent fifty
Speaker 1: years in the tech industry. I'm sure you got some
Speaker 1: stories to tell.
Speaker 6: Oh yeah, lots of stories, lots of the luminaries along
Speaker 6: the way that made it. I mean tech is always
Speaker 6: a combination of technology and people, and you need people
Speaker 6: who are able to look at something and understand what
Speaker 6: they can do with it and make it happen. And
Speaker 6: I mean that without those people, the tech wouldn't have
Speaker 6: done anything. And well, you know, the one everyone always
Speaker 6: goes to is Steep Jobs. But you know, Steve case
Speaker 6: fits there, Larry Allison, the oracle. I mean, they look
Speaker 6: at technology and they figured out, wait a minute, we
Speaker 6: can do something that people care about, and oftentimes people
Speaker 6: thought they were crazy.
Speaker 2: Yeah.
Speaker 1: I mean, do all these people share kind of like
Speaker 1: Jeff Bezos, like the you know, Elon Musk. They all
Speaker 1: seem to have eccentricities, right that are a little bit
Speaker 1: different than the rest of us.
Speaker 6: Definitely. I mean the key thing is that they were
Speaker 6: willing to act on knowledge and not evidence. And I
Speaker 6: spent a lot of time at Xerox, and Xerox was
Speaker 6: an incredibly professionally run company, but they wanted evidence for everything.
Speaker 14: Well, by the time you could prove.
Speaker 6: That something was right, it was too late. You know.
Speaker 6: The story in AOL is that when Steve k saw
Speaker 6: Windows ninety five in nineteen ninety five, he looked at
Speaker 6: it and said, everyone's going to want to get online
Speaker 6: at Christmas.
Speaker 2: Wow, there's no proof of that.
Speaker 6: There was no data. But he went out and bought
Speaker 6: up all the inbound telephone lines for people to call
Speaker 6: in from their computers. He went out and bought up
Speaker 6: all the spare ones that existed in the United States.
Speaker 6: He maybe got eighty eighty five percent of them by Christmas,
Speaker 6: And so whenever you did want to get online, the
Speaker 6: only place the could get online was on AOL because
Speaker 6: he had already bought them. But if he's been wrong,
Speaker 6: the company would have gone under it. You know. It's
Speaker 6: it's that willingness to act on knowledge that lets these
Speaker 6: people same things it's certainly prove elon, you know, and
Speaker 6: he looks at it and go, this is possible, and
Speaker 6: people will pay for it, and we'll buy it, and
Speaker 6: you know it's gone off and done it.
Speaker 1: So you were a high level executive at places like
Speaker 1: Sun Microsystems, AOL, Xerox.
Speaker 2: Was it fun? Did you enjoy your time at these places?
Speaker 6: Oh? Yeah, I mean it was. It was certainly. I
Speaker 6: mean during this are in particular, it was certainly demanding.
Speaker 6: But you know, every day you woke up and you
Speaker 6: thought you were doing something that you know, the quote
Speaker 6: Steve Jobs was going to put a ding in the universe.
Speaker 6: I mean you were. You know, we're working on things
Speaker 6: that mattered and changed. And you know, when you have
Speaker 6: constant change like that, work is fun. I mean, you know,
Speaker 6: if you're doing the same thing every day, it's not
Speaker 6: as much fun. But you know, I don't think I ever.
Speaker 6: You know, I had I think thirteen jobs in eleven years.
Speaker 6: Oh wow, and they were I mean just because responsibilities
Speaker 6: changed and things changed. I mean it's very but it's
Speaker 6: still that way. I mean you look at the cutting
Speaker 6: edge startups and now you look at AI. I mean,
Speaker 6: if you think about it, AI means that every application
Speaker 6: that we use day to day is going to get
Speaker 6: rewritten in the next three to five years. Because it
Speaker 6: will all be rewritten to use AI, and I mean
Speaker 6: so that will let there be winners and losers. That
Speaker 6: means there will be new things the consumers are going
Speaker 6: to be able to do. And so you know, you've
Speaker 6: got really incredibly challenging but probably also fun period ahead
Speaker 6: of us. I mean what really matters in tech is
Speaker 6: what technologists like to call abstraction layers, which is you
Speaker 6: put it in a new layer technology which hides all
Speaker 6: the complexity underneath it and lets a whole new group
Speaker 6: of people write applications, solve problems and do things. And
Speaker 6: tech is just to hear a series of abstraction layers,
Speaker 6: and AI is the latest one. But like Windows or
Speaker 6: just like smartphones, it's going to be profound. I mean everything,
Speaker 6: everything will traink that is so interesting.
Speaker 1: So it's so if you think about it that way,
Speaker 1: abstraction layer. So you're just making it easier for new
Speaker 1: people to come on board and do things in a
Speaker 1: way that these tools allow you to.
Speaker 2: But it's simpler.
Speaker 1: And so like when when it came to like AOL,
Speaker 1: it made it really easy to go online. If you
Speaker 1: look at the iPhone, you know, making an app, you know,
Speaker 1: the programming languages that Apple has come out with that
Speaker 1: anyone can become a developer. And like you said, with AI,
Speaker 1: it's the same thing, it's the access to the information,
Speaker 1: but now you can do it in such a natural
Speaker 1: way and ask these systems things and ask follow up
Speaker 1: questions too.
Speaker 6: Right, and use all of the power of the technology
Speaker 6: that is underneath it. So you get access to an
Speaker 6: incredible array about knowledge and functionality and in a way
Speaker 6: that that you know, a lot more people can use.
Speaker 6: I mean, that's what you know faction layer. I mean,
Speaker 6: you know, smartphones were around starting in the early nineteen nineties,
Speaker 6: but they never went anywhere because to write an application,
Speaker 6: every application actually had to be aware of a phone call,
Speaker 6: because the phones weren't powerful enough so that if a
Speaker 6: phone call came in you had to interrupt the application.
Speaker 6: And the genius of iPhone and of Android was the
Speaker 6: recognition that the hardware had gotten fast enough that voice
Speaker 6: could just be a regular application and the rest of
Speaker 6: the applications didn't have to know anything at all about
Speaker 6: voice because the operating system could handle it. And that's
Speaker 6: what unlocked everything that you've seen in the smartphone era
Speaker 6: is that realization that you didn't have to be voice
Speaker 6: aware in the applications, which meant that very people could
Speaker 6: write an application now iPhone. I mean, you know, high
Speaker 6: school kids write applications, and that wouldn't have been possible.
Speaker 6: So it's all this continuous improvement in technology that enables
Speaker 6: that and enables ever more powerful abstraction layers. Every more
Speaker 6: powerful distraction layers, let a whole new group of people
Speaker 6: both write apps and access functionality, and it's going to
Speaker 6: make We're not done. I mean, I think there was
Speaker 6: a project at Stanford years ago run by Monica Lamb,
Speaker 6: and you know, one of their projections was that we
Speaker 6: would all have a digital butler, that all of us
Speaker 6: are going to have a butler someplace and there'll be
Speaker 6: a digital rich and if I want to talk to
Speaker 6: you about something, or schedule something or ask questions, and
Speaker 6: I asked the butler, and the butler will know I'm
Speaker 6: a friend, I'm a stranger. You know what you do,
Speaker 6: and you know we'll probably all have butlers, and you know,
Speaker 6: it's going to make our lives a lot easier. But
Speaker 6: I mean that's not I mean that that's well within
Speaker 6: the state of the art today.
Speaker 1: Well, I mean, I mean I used chatch ebt to
Speaker 1: come up with my own rich GPT, and I basically
Speaker 1: fed it all my previous radio shows and then asked
Speaker 1: it questions about what I said, and it got a
Speaker 1: lot of it right. I mean, it's pretty wild.
Speaker 6: What do you make if you ask it to do
Speaker 6: a psychoanalysis of you?
Speaker 2: I actually I did. Actually I fed in. I took
Speaker 2: this funny you say that.
Speaker 1: I fed in all the text history between me and
Speaker 1: my wife on a telegram. I downloaded it and I
Speaker 1: fed it into one of the AI and I said, hey,
Speaker 1: analyze our relationship, and it actually did, and it was wild.
Speaker 1: It came up with some nuances that you know, we
Speaker 1: are separating now.
Speaker 2: No, I'm just kidding.
Speaker 6: There is a wonderful book from nineteen seventy five by
Speaker 6: a professor at m MY team named Arnold Weizenbaum, and
Speaker 6: he wrote a program called Eliza and Eliza tried to
Speaker 6: mimic a therapist and if it didn't know what else
Speaker 6: to say, it tiped back, oh oh, question mark. And
Speaker 6: there were articles written back then, I mean nearly fifty
Speaker 6: years ago about the end of psychoanalysis and things. Because
Speaker 6: this thing, and this is five hundred lines of portrait
Speaker 6: and not a very complicated program, and the secretary had
Speaker 6: put it into the machine and she was working one
Speaker 6: day at the terminal and he went over to ask
Speaker 6: her a question and he said, please, professor, get away,
Speaker 6: this is personal. I'm talking to Eliza. And he's going like,
Speaker 6: you know that it's five hundred lines of portrait and
Speaker 6: you typed it in. And he wrote a book called
Speaker 6: Computer Power and Human Reason, which is still one of
Speaker 6: the definitive books on the subject. But I mean it's you.
Speaker 1: Know, that's wild, and that was that was, you know,
Speaker 1: many years ago. Imagine now what relationships people are going
Speaker 1: to have with these ais.
Speaker 2: Okay.
Speaker 6: I have another friend who did exactly what you did
Speaker 6: and had to analyze the relationship with his wife, and
Speaker 6: you thought it was pretty accurate. I don't know. Yeah,
Speaker 6: you can tell me what it said. Well, we are
Speaker 6: we are creatures of habit.
Speaker 2: We're gonna leave it there. Bill.
Speaker 1: The book is called, uh, it's part memoir, part business manual.
Speaker 1: It's called The Bleeding Edge, My six Decades at the
Speaker 1: Forefront of the Tech Revolution. Uh, Bill, tell me how
Speaker 1: to say your last name? I said it a couple
Speaker 1: of different ways on I love it. Bill, reducial. Thank
Speaker 1: you so much for joining me today. I appreciate it.
Speaker 6: Thank you, appreciate it.
Speaker 2: Rich all right, I'll put it.
Speaker 1: I'll put the link on the website rich on Tech
Speaker 1: dot tv slash wiki if you want to read it. Uh,
Speaker 1: great stuff, man, We could have talked for much longer.
Speaker 1: I have to have a bill back on all right,
Speaker 1: triple eight rich one on one eight eight eight seven
Speaker 1: four to two four one zero one right now, if
Speaker 1: you have tech that you're thankful for, I'll take a
Speaker 1: few calls before we get into the feedback segment. You're
Speaker 1: listening to rich on Tech. Okay, let's talk about this
Speaker 1: Google settlement. Google is going to settle pay seven hundred
Speaker 1: million dollars to settle an antitrust lawsuit. This was brought
Speaker 1: on by state prosecutors over various fees charged to app
Speaker 1: developers in the Google Play Store. And this is all
Speaker 1: about you know these You've got the App Store and
Speaker 1: you've got Google Play and most of the time you
Speaker 1: have to install apps from them if you have an
Speaker 1: Android or an iPhone, and you have to use their
Speaker 1: billing and so this is we're seeing a lot more,
Speaker 1: a lot more activity around this whole idea of should
Speaker 1: Apple and Google control this much of our devices? So
Speaker 1: the settlement includes six hundred and thirty million dollars which
Speaker 1: will be divided around among one hundred and two million
Speaker 1: eligible consumers in the US. And you're eligible if you
Speaker 1: purchased an app or made in app purchases through Google
Speaker 1: Play between August twenty sixteen and September twenty twenty three.
Speaker 1: So be on the lookout for an email saying you
Speaker 1: might be getting some money. It's probably gonna be about
Speaker 1: six bucks based on my math here. Google, for their part,
Speaker 1: is going to simplify the process to let users directly
Speaker 1: download apps.
Speaker 2: I was talking about that earlier, sideloading, and.
Speaker 1: I have different thoughts on that because that could be
Speaker 1: dangerous for the average consumer because those apps could have
Speaker 1: viruses and malware on them. But also app developers will
Speaker 1: have the option to allow payments through third party systems
Speaker 1: instead of being required to use Google's billing system, which
Speaker 1: again I have thoughts on because it's easier to just
Speaker 1: go into one place and see all the things you're
Speaker 1: subscribed to on your phone. I amazing three. This is
Speaker 1: a fantastic app if you are looking to do more
Speaker 1: with your iPhone. This is incredible. It's previously been available
Speaker 1: for Mac os. Now it's available in beta for Windows.
Speaker 1: And here's the things you can do on it. iOS
Speaker 1: backup and restore media and file management. You can install
Speaker 1: apps to lead apps, contacts and message transfer, device syncing, migration.
Speaker 1: It is really really amazing and it's called I Amazing
Speaker 1: im a Zig Beta is now available for Windows. It's
Speaker 1: also available for Mac. I use this all the time.
Speaker 1: It basically lets you do whatever you want with your
Speaker 1: iPhone within reason. But I'm talking backing things up, moving things.
Speaker 1: It's just a it's like the program that Apple should
Speaker 1: give you with your iPhone, but they don't. Let's go
Speaker 1: to Bill. Bill is in Oshkosh, Wisconsin. Bill, you're thankful
Speaker 1: for some tech.
Speaker 4: Yeah, I'm really thankful for something called the or Cam three.
Speaker 12: It is a.
Speaker 4: Device that my son can use to help read things.
Speaker 4: He's legally blind, and it can also identify people as
Speaker 4: they walk into the room and do all sorts of
Speaker 4: other really helpful vision related things.
Speaker 2: Oh wow, or Cam three.
Speaker 4: It's called Yes and it is amazing.
Speaker 2: And that has changed his life.
Speaker 4: Huh as it is going to be You just got
Speaker 4: it recently but I really see that it's going to
Speaker 4: be a beneficial.
Speaker 9: Thing for them.
Speaker 2: Okay, it's amazing.
Speaker 1: This is saying that some of it has like AI
Speaker 1: and stuff, but we're seeing technology with you know, you know,
Speaker 1: ice I, vision issues and different things. I mean, it's
Speaker 1: really really starting to help people in new ways because
Speaker 1: of especially with AI. I don't know if you saw
Speaker 1: the videos of the new meta glasses, the smart glasses
Speaker 1: where they can like identify what's what you're looking at. Yes,
Speaker 1: so I mean this this is similar. Obviously, this is
Speaker 1: much more designed for the low vision community.
Speaker 2: That's just more of a party trick.
Speaker 1: But it's still still really amazing what we're going to see,
Speaker 1: especially with AI. Well, thank you, Bill, Happy holidays to you.
Speaker 1: All right, thanks for listening there and Wisconsin appreciate it. Okay,
Speaker 1: let's get to some of the feedback here.
Speaker 2: Don writes in Rich.
Speaker 1: On your show last week, you talked about the new
Speaker 1: self service TSA kiosks. You didn't mention if they haven't
Speaker 1: option for tipping with some smiley faces. Yeah, everything wants
Speaker 1: you to tip nowadays. Jim friend of the show, sent
Speaker 1: a screenshot of his Facebook. He went to write a
Speaker 1: comment on a post, and Facebook automatically popped up and
Speaker 1: said right with AI, and it automatically gave him three
Speaker 1: different things he can just tap once and type in
Speaker 1: for his comment. So now we're so lazy in America
Speaker 1: that our comments on Facebook are AI generated.
Speaker 2: We don't even have to think about what to write.
Speaker 1: We just have to tap. Thanks Jim for sending that along.
Speaker 1: That's wild. Let's see Tanya sent in she wanted to
Speaker 1: alert us about an alarming thing that happened to her
Speaker 1: while using a new gen AI tool. She was using
Speaker 1: an AI tool to generate an image, and she said,
Speaker 1: horrible boss who loves power And the image she got
Speaker 1: was not very nice and she was pretty shocked. She says,
Speaker 1: who's training these things? And it's just and I explained,
Speaker 1: I said, look, you know these things have a warning
Speaker 1: on them that says they're not gonna come up with
Speaker 1: the best image every time. But this image was not
Speaker 1: very nice. And yeah, so Tanya, thanks for sending that in.
Speaker 1: And yeah, you have to be aware of this AI
Speaker 1: stuff is not it's not all good to go. Let's
Speaker 1: put it that way. Jeff says, Hey, Rich I love
Speaker 1: the show. I get so many great tips. Your caller
Speaker 1: last week needed to record an HDMI output because his
Speaker 1: cable company switched his box. Here's the solution for recording
Speaker 1: any HDMI output. Has a schedul or app. It accepts
Speaker 1: USB thumb drive, any hard drive, lots of storage and
Speaker 1: video formats.
Speaker 2: It's called the Cloner Alliance Box Pro.
Speaker 1: How much is that Cloner Alliance Box Pro record any HDMI?
Speaker 1: You know a lot of HDMI is copy protected, But
Speaker 1: he said, any HDMI that leads me to believe it
Speaker 1: may work with that. Okay, I think that's it right,
Speaker 1: that's about time. If you can believe it, that's gonna
Speaker 1: do it for this episode of the show. Oh my gosh,
Speaker 1: so many more comments can't get through. You can find
Speaker 1: links everything I mentioned on my website. Just go to
Speaker 1: rich on tech dot tv. You can find me on
Speaker 1: social media at rich on tech. Next week, I'm going
Speaker 1: through the mail bag. I'm going to answer all the
Speaker 1: questions or many of them that you have asked me
Speaker 1: that I haven't gotten to yet, and plus your feedback.
Speaker 1: I went back and I looked at all the feedback
Speaker 1: for the show from the past couple of months, and
Speaker 1: I'm going to put that in there.
Speaker 2: Thank you.
Speaker 1: So much for listening. There are so many ways you
Speaker 1: can spend your time. I really do appreciate you spending
Speaker 1: it right here with me. Have a fantastic holiday, have
Speaker 1: a great new Year. Thanks to everyone who makes this
Speaker 1: show possible. My name is rich Dmiro. I can't believe
Speaker 1: it's been fifty one shows already. I will talk to
Speaker 1: you real soon