1 00:00:01,400 --> 00:00:06,320 Speaker 1: The Jewbil Show on demand. It's another jewil phone frameyday 2 00:00:06,400 --> 00:00:16,520 Speaker 1: mornings on the twenties nursery. This is Valerie. How can 3 00:00:16,560 --> 00:00:18,759 Speaker 1: I help you today? Hello Valerie. My name is Pete 4 00:00:18,760 --> 00:00:21,640 Speaker 1: Eakins and I am an upset customer and I would 5 00:00:21,640 --> 00:00:23,520 Speaker 1: like to lodge a complaint. Can I speak to the 6 00:00:23,720 --> 00:00:29,320 Speaker 1: manager please? Or actually can you escalate this to the owner? Okay? Well, 7 00:00:29,600 --> 00:00:32,640 Speaker 1: I'm really sorry. I'm happy to help you with your problem. 8 00:00:32,680 --> 00:00:35,960 Speaker 1: I am the owner and the managers. I was in 9 00:00:36,000 --> 00:00:39,240 Speaker 1: your establishment the other day and I purchased a few 10 00:00:39,320 --> 00:00:43,840 Speaker 1: flowers and a couple of azalias and some ferns. Okay, well, 11 00:00:44,000 --> 00:00:47,760 Speaker 1: I would like to inform you that your plants are faulty. 12 00:00:48,120 --> 00:00:51,760 Speaker 1: Plants can't really be faulty, they're just plants. Okay. If 13 00:00:51,760 --> 00:00:55,400 Speaker 1: plants can't be faulty, then how are my azalias dead? 14 00:00:55,720 --> 00:00:58,640 Speaker 1: And how are the ferns that I purchased from you dying? 15 00:00:59,240 --> 00:01:03,680 Speaker 1: That's usually because there's overwatering or underwatering. I don't know 16 00:01:03,720 --> 00:01:05,959 Speaker 1: how much you watered them or didn't water them before 17 00:01:06,000 --> 00:01:09,080 Speaker 1: I purchased. That's not my responsibility yet, okay, but once 18 00:01:09,160 --> 00:01:12,440 Speaker 1: you have them, you have to check the soil Okay. 19 00:01:12,520 --> 00:01:15,160 Speaker 1: If you want to know if your plants need water, 20 00:01:15,319 --> 00:01:17,320 Speaker 1: you have to check the soil, and I can't do 21 00:01:17,360 --> 00:01:20,640 Speaker 1: that because they're now your plants. You said you're a 22 00:01:20,680 --> 00:01:23,040 Speaker 1: small business, so I'm guessing that you haven't had a 23 00:01:23,040 --> 00:01:25,000 Speaker 1: lot of clientele. But I don't know if you know 24 00:01:25,040 --> 00:01:27,040 Speaker 1: this or not. If somebody calls with a complaint, you 25 00:01:27,040 --> 00:01:28,720 Speaker 1: don't put it back on them. Are you saying it's 26 00:01:28,800 --> 00:01:32,360 Speaker 1: my fault? The azaleas are dead and the fern are dying. 27 00:01:32,840 --> 00:01:38,080 Speaker 1: Did you water the plants? Did I what water? Did 28 00:01:38,080 --> 00:01:41,400 Speaker 1: you give them water? Why would I do that? Well, 29 00:01:41,720 --> 00:01:45,800 Speaker 1: they're plants and they're going to need water. So once again, 30 00:01:45,840 --> 00:01:48,240 Speaker 1: you're trying to put the death of these plants on me. 31 00:01:48,400 --> 00:01:51,520 Speaker 1: And I had no idea. Nobody informed me at your 32 00:01:51,600 --> 00:01:55,000 Speaker 1: establishment that I was supposed to do the work myself. 33 00:01:55,520 --> 00:01:58,840 Speaker 1: Why did you buy plants if you didn't want to 34 00:01:58,880 --> 00:02:01,880 Speaker 1: take care of them? Um, Well, because I thought they 35 00:02:01,880 --> 00:02:04,640 Speaker 1: were very pretty. I thought the azaleas were quite pretty. 36 00:02:04,760 --> 00:02:07,200 Speaker 1: I don't think they're pretty anymore because they're dead, and 37 00:02:07,240 --> 00:02:09,040 Speaker 1: I don't know if I told you about the fern. Yes, 38 00:02:10,040 --> 00:02:12,919 Speaker 1: so it's possible that they might just need a little 39 00:02:12,919 --> 00:02:17,440 Speaker 1: bit of care. So I came to you to purchase 40 00:02:17,800 --> 00:02:21,919 Speaker 1: some flowers and some ferns, not a pet. Nobody told 41 00:02:21,919 --> 00:02:24,320 Speaker 1: me anything about watering at all. Okay, that, but that's 42 00:02:24,320 --> 00:02:28,359 Speaker 1: how plants live. If you didn't know that plants needed care, 43 00:02:28,880 --> 00:02:32,000 Speaker 1: why am I supposed to know that. I'm not Valerie, 44 00:02:32,040 --> 00:02:34,720 Speaker 1: a small business owner who owns a nursery and sells 45 00:02:34,760 --> 00:02:37,400 Speaker 1: plants and ferns and things like that. I should not 46 00:02:37,520 --> 00:02:39,440 Speaker 1: know that. I didn't go to school and get a 47 00:02:39,440 --> 00:02:44,800 Speaker 1: botomy degree. Listen, I don't need a degree to know 48 00:02:45,680 --> 00:02:50,640 Speaker 1: that plants need sunlight and water. Okay, well, where'd you 49 00:02:50,720 --> 00:02:54,560 Speaker 1: learn that? Well? I learned it when I was a 50 00:02:54,680 --> 00:03:00,800 Speaker 1: kid in elementary school learning about photosynthesis. You're talking about 51 00:03:00,520 --> 00:03:05,840 Speaker 1: photography and synthesizers. I am not talking about photography. Then 52 00:03:05,919 --> 00:03:09,880 Speaker 1: what are you talking about? Is your damage? Oh? I 53 00:03:09,919 --> 00:03:13,000 Speaker 1: am talking about the care of the plants. Yes, and 54 00:03:13,160 --> 00:03:17,720 Speaker 1: they like photos Nobody told me that for my azalias 55 00:03:17,760 --> 00:03:21,120 Speaker 1: which are dead, and my fern, which I don't know 56 00:03:21,160 --> 00:03:26,480 Speaker 1: if I told you, is dying dying? Yes, they're dying. 57 00:03:26,840 --> 00:03:29,240 Speaker 1: I want a full refund, and I would like some 58 00:03:29,400 --> 00:03:33,000 Speaker 1: replacement azalias, and I would like some new ferns. If 59 00:03:33,040 --> 00:03:36,000 Speaker 1: you promised me that you will never call me again. 60 00:03:36,160 --> 00:03:38,160 Speaker 1: I will give you a refund. I'm gonna go get 61 00:03:38,200 --> 00:03:40,520 Speaker 1: my masters in lobotomy, and then I'll know all about 62 00:03:40,520 --> 00:03:43,600 Speaker 1: the photos and the synthesizers and taking flowers to the 63 00:03:43,640 --> 00:03:46,920 Speaker 1: beach or whatever you do. I agree, sir, you do 64 00:03:47,040 --> 00:03:51,680 Speaker 1: need a master's degree in lobotomy. Are we done? Oh? Well, yes, 65 00:03:51,720 --> 00:03:53,000 Speaker 1: I guess we are. And I'll just let you know 66 00:03:53,040 --> 00:03:54,760 Speaker 1: at this point then that this is actually Jewel from 67 00:03:54,760 --> 00:03:57,400 Speaker 1: The Jewel Show doing a phone prank on you and 68 00:03:57,840 --> 00:04:01,839 Speaker 1: your employee. Do your employee John set you up? Oh? 69 00:04:02,320 --> 00:04:05,960 Speaker 1: Son of them? He said, Oh my god, you have 70 00:04:06,120 --> 00:04:10,920 Speaker 1: me so mad. Oh my god. He said that you 71 00:04:10,920 --> 00:04:13,840 Speaker 1: guys get some of the weirdest complaints sometimes about people 72 00:04:13,840 --> 00:04:16,080 Speaker 1: who are upset that their flowers died. So you want 73 00:04:16,080 --> 00:04:20,240 Speaker 1: to meet a mess Oh no, it didn't make deal. 74 00:04:20,320 --> 00:04:23,760 Speaker 1: We get a lot of it, but never that belligerous. 75 00:04:23,760 --> 00:04:25,440 Speaker 1: The Jewels Show on Demand