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Speaker 1: You're listening to Ron and Nanian The Car Doctor, nationally

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Speaker 1: recognized auto expert trusted by Mechanics, Weekend wrenchers and vehicle

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Speaker 2: Now start your engines.

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Speaker 1: The Car Doctor is in the garage and ready to

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Speaker 2: It is an interesting term and welcome listeners that diminished value.

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Speaker 2: I've learned the technical term because of our next and

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Speaker 2: he's a return guest. We're always happy to talk to

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Speaker 2: Ken Miller of a twenty one collision North hild in

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Speaker 2: New Jersey, and this originally started as a conversation regarding

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Speaker 2: the northeast trade show which is coming up March twentieth,

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Speaker 2: a couple of weeks away, and we started talking about

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Speaker 2: diminished value. I'll tell you what. Let me get Ken

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Speaker 2: in here. Ken, welcome to board, sir. It's good to

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Speaker 2: have you back.

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Speaker 3: Hey, Ron, thanks for having me back.

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Speaker 2: You know, we started our conversation off air. I was

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Speaker 2: telling Ken the story about something I've noticed in the

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Speaker 2: last couple of years in that it seems that the

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Speaker 2: price of entry point of a car Ken is fifty

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Speaker 2: grand today, right, yep, there's just no and it used

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Speaker 2: to be thirty grand. It used to be twenty grand

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Speaker 2: a few short five years ago. It just seems like

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Speaker 2: the price of a reasonably sized, you know, well equipped luxuries,

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Speaker 2: not even say luxury, but family sedan type of thing,

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Speaker 2: family suv. I'm dating myself. You know, it was in

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Speaker 2: that forty five to fifty grand number. Now it's it's

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Speaker 2: all of a sudden, it's it's there. It's like it's

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Speaker 2: fifty g's. And what I mentioned to Ken was, you know,

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Speaker 2: it's not hard to spend money on a car mechanically, right.

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Speaker 2: You know, we've had we've had we've had a run

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Speaker 2: in the shop lately of the infamous Chrysler oil filter

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Speaker 2: adapter housing leak. That oil filter adapter housing leak on

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Speaker 2: the V six Chryslers becomes the housing the switches. You know,

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Speaker 2: it's typically it's in that eighty to ninety thousand mile range.

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Speaker 2: So you're doing spark plugs, You're going to do at

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Speaker 2: least three ignition coils, likely all six ignition coils, because

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Speaker 2: gaining access to them after the fact you have to

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Speaker 2: take apart half of what you took a part to

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Speaker 2: do the oil filter adapter housing. Anyway, long story short,

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Speaker 2: all of a sudden, you've got a twenty five hundred

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Speaker 2: dollars three thousand dollars repair and people are, well, maybe

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Speaker 2: I'll just go buy a new car. And then you

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Speaker 2: start looking at that number, that forty five to fifty

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Speaker 2: thousand dollars number of a new vehicle, and all of

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Speaker 2: a sudden, you wonder, but what really triggered me, and

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Speaker 2: I think that's the word to use. What really triggered

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Speaker 2: me in all this was I started looking at the

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Speaker 2: value of cars and how things affect it. And we

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Speaker 2: had a customer recently that was involved in a minor collision.

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Speaker 2: It was about two grand worth of damage. To their

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Speaker 2: one year old forty five thousand dollars car. And she

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Speaker 2: came to me and said, do I go through insurance

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Speaker 2: or do I pay for it out of pocket? And

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Speaker 2: I started to consider the fact that that's diminished value conversation, right, Ken.

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Speaker 3: Yeah, yeah, this definitely can go there, and it really depends,

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Speaker 3: you know, putting it through your insurance or not. And

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Speaker 3: oftentimes it's thought of, well, if I don't if I

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Speaker 3: don't put it on my insurance, then it won't hit

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Speaker 3: the car facts, right, and then I won't have that

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Speaker 3: continuition of value of my vehicle. But that's no longer

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Speaker 3: the case because they get information from different sources and

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Speaker 3: oftentimes that is still going to hit either from police

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Speaker 3: reports or from estimating systems. That's still going to hit

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Speaker 3: the vehicle car facts, and you still have that dimuition

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Speaker 3: of value.

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Speaker 2: Well, this person, they did some They actually hit the

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Speaker 2: side of the garage pulling in Okay, and you know

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Speaker 2: it was it was fender damage, like they scraped the

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Speaker 2: left front fender and banged it up, and they had

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Speaker 2: an estimate of about two grand to fix. And I

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Speaker 2: sat there and I thought about and I was trying

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Speaker 2: to explain to them because I don't know the exact number,

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Speaker 2: but if it was a forty five thousand dollars car

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Speaker 2: had two thousand dollars worth of body damage, it's less

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Speaker 2: than two years old, that goes on the car fax.

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Speaker 2: Then when they go to turn that in, as I

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Speaker 2: believe this was a lease, you know, that hurts them

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Speaker 2: on that end. The consumer is caught in the middle, right,

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Speaker 2: all of a sudden, that car is now worthless and

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Speaker 2: it may affect that lease turn in and you know,

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Speaker 2: they're just getting hit from both sides. Or do they

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Speaker 2: pay for that out of pocket? But as you say,

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Speaker 2: paying for it out of pocket doesn't necessarily keep it

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Speaker 2: out of the clutches of of carfax or the other

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Speaker 2: reporting agencies.

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Speaker 3: Yeah, that's a tough one. So in the instance of

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Speaker 3: a leased vehicle, they wouldn't receive the dimuition of value. Really,

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Speaker 3: it's not their vehicle. The financer would have that loss

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Speaker 3: and value. Where they own the vehicle, they finance the vehicle,

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Speaker 3: that's a different story. They do have that that is

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Speaker 3: their loss of value. It's such a broad topic run

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Speaker 3: we can go like, there's so many different ways that

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Speaker 3: that conversation can go.

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Speaker 2: So if they've leased the vehicle. I wonder how that

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Speaker 2: affects them if they've leased the vehicle and you know,

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Speaker 2: they go to turn it in, that the less he

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Speaker 2: is expecting you can get back this twenty twenty six

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Speaker 2: x y Z automobile in good mechanical, good body, no

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Speaker 2: accident condition, and if it's worth X, now it's worth

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Speaker 2: X minus whatever they decide to depreciate the value of

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Speaker 2: the vehicle as a result of the accident. Does the

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Speaker 2: does the person that leased the vehicle have to pay.

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Speaker 3: That difference potentially? And that is something that anybody that

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Speaker 3: leases a vehicle should should know. I know, my wife,

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Speaker 3: we just got our a new Lincoln over the summertime,

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Speaker 3: and right in the contract with Lincoln says that any

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Speaker 3: repairs must be performed by whatever facility. I don't know

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Speaker 3: if they set an actual certified facility, but utilizing all

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Speaker 3: OEM parts, the original equipment manufacturer parts, now that is

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Speaker 3: something that is not always typical in body repair anymore.

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Speaker 3: They all get the least expensive parts they can, and

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Speaker 3: that could create a issue at turnin for the less see.

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Speaker 2: So wait a minute, So if your wife, heaven forbid,

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Speaker 2: gets into an accident with her new Lincoln and you

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Speaker 2: take it to the designated Lincoln repair facility and they

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Speaker 2: use OE parts, you know, manufacturer fenders, doors, whatever. Is

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Speaker 2: that going to diminish the value of that vehicle or

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Speaker 2: so when she turns it in, they'll accept that as

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Speaker 2: a just as good a vehicle as if it wasn't hit.

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Speaker 3: They should accept it as providing the repairs we're done properly. Right,

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Speaker 3: there's so much doing repairs properly nowadays because it's not

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Speaker 3: only body work is no longer just the outside appearance

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Speaker 3: of the vehicle. Now it's the safety systems. You guys

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Speaker 3: are starting to see it now also with advanced cruise control,

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Speaker 3: lane keep assess systems, all of the other stuff. So

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Speaker 3: that simple fender job might not be a simple fender

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Speaker 3: job anymore because you've taken off the front bumper that

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Speaker 3: disturbs the mounting of the radar. You have to do

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Speaker 3: a calibration of the radar. You potentially may have to

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Speaker 3: do a wheel alignment before you do the calibration of

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Speaker 3: the radar. It just goes on and on and on.

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Speaker 3: So simple repairs are no longer simple.

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Speaker 2: So and that kind of brings me to the point

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Speaker 2: of what we were going to really talk about today

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Speaker 2: the Northeast Trade Show is coming up, and you know,

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Speaker 2: I mean a little bit of history, right, The Northeast

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Speaker 2: Trade Show has been around gosh, I think since the

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Speaker 2: early eighties, right in one form of another. I remembered

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Speaker 2: as a gentleman George Threffle long gone, who started this

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Speaker 2: as a tabletop show, I want to say, at the

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Speaker 2: Meadowlands back in the early eighties. And it's now grown

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Speaker 2: into what it's become. It's the largest regional trade show

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Speaker 2: regarding autobody and mechanical in the country. It's the largest

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Speaker 2: regional show there is. And you know, you go to

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Speaker 2: the show, you get certified, you learn all you can learn.

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Speaker 2: You you know, you attend all the classes that you

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Speaker 2: guys have. But we're going to talk about that in

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Speaker 2: a little bit. And then you know, they the industry says, well, wait,

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Speaker 2: your car gets into an accident. Still not as good

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Speaker 2: as now. It's kind of mind it's kind of mind boggling,

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Speaker 2: isn't it.

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Speaker 3: Yeah, it's hard to you know, especially if we go

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Speaker 3: back to the original part of the conversation about that

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Speaker 3: diminished value and those agents sees that are recording these

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Speaker 3: events against the vehicle's VIN number. It lives with it

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Speaker 3: forever and you can't unring the bell once that. You know,

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Speaker 3: once that goes on there, it stays there. It lives

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Speaker 3: there in perpetuity. And now it has affected that vehicle.

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Speaker 3: But we got all subject there.

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Speaker 2: But no, that's okay, listen, that's this is this is

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Speaker 2: a body and collision conversation, and you know the listeners

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Speaker 2: are here for that as well as anything else they

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Speaker 2: can glean from us. But I'll tell you what. Let's

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Speaker 2: let's pull over and take a quick pause, and when

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Speaker 2: we come back, I want to I want to talk

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Speaker 2: a little bit about that that VIN and the process

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Speaker 2: of of of how Carfax gets that information. So you know,

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Speaker 2: it's just just just food for thought. You know, it's

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Speaker 2: it's big brothers always watching, and it's it's starting to

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Speaker 2: cost us, well, it is costing us money. It's not

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Speaker 2: starting to it is costing us money. And that's what

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Speaker 2: I want this to be about. So I'm run an

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Speaker 2: ending in the car doctor. I'm here with Ken Miller

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Speaker 2: of a twenty one collision North Heildon, New Jersey. We'll

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Speaker 2: be back right after this. So when we pulled over

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Speaker 2: and took the pause. Welcome back, by the way, Ken Miller,

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Speaker 2: a twenty one living North Hill, New Jersey. And you

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Speaker 2: know what, I realized, Ken, you're really here today in

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Speaker 2: an official capacity as president of the Alliance of Automotive

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Speaker 2: Service Providers of New Jersey. We started talking that's the problem.

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Speaker 2: You put a couple of car guys together, they start

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Speaker 2: talking shop and the world comes to an end in

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Speaker 2: the sense of their first objective. We were kind of telling,

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Speaker 2: you know, the trade show coming up in a couple

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Speaker 2: of weeks, the Northeast Trade Show twenty twenty six down

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Speaker 2: there in the Meadowlands, same place.

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Speaker 3: Same place, the Meadowlands Exposition Center.

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Speaker 2: Right in Secaucus, New Jersey, I believe it is right.

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Speaker 2: Starts Friday, March twentieth. It goes through the weekend through

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Speaker 2: the twenty second. But we really started this conversation talking

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Speaker 2: about them value and the complexity, and then we were

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Speaker 2: talking about you know, so missus Jones takes out her

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Speaker 2: left driver's side mirror and she comes into your shop

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Speaker 2: and she says, you know, mister Miller, I want to

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Speaker 2: fix this. I expect it to be a couple of

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Speaker 2: thousand dollars because you know, mirrors today are not simple, right,

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Speaker 2: They've they've got heating elements in them, they've got camera cameras,

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Speaker 2: they've cut crash avoidance. You know, to spend one thousand

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Speaker 2: dollars or more on a mirror is kind of a

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Speaker 2: common thing, right, And you know, I don't want to

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Speaker 2: put this on insurance because I don't want my insurance

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Speaker 2: to go up. I don't want the value of the

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Speaker 2: car to go down. Maybe it's somebody very savvy, maybe

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Speaker 2: they've thought about that. Maybe not, And boom Ken steps

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Speaker 2: up and he plugs Missus Smith's mirror, Missus Jones, whoever

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Speaker 2: made her to be vin the vehicle's vin into an

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Speaker 2: major to go price out that mirror.

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Speaker 3: Then what happens, Well, there have been instances that that information,

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Speaker 3: even as a quotation, shows up on a car fax.

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Speaker 3: And that's problematic as far as I'm concerned, because there

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Speaker 3: you go, it's not a collision, right, this is just

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Speaker 3: maybe she brushed it against the door, garage door, or

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Speaker 3: she was pulling the vehicle out or something like that

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Speaker 3: cracked the housing or whatever. So there that tool is great,

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Speaker 3: but it has its limitations and it also has its errors.

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Speaker 3: So you know, you have to be careful of all

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Speaker 3: the agencies that are recording data against the VEN number.

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Speaker 2: So so you know, it records the VIN, but they

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Speaker 2: don't know who Missus Jones is, do they or do

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Speaker 2: they trace the VEN through the manufacturer who they sold

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Speaker 2: it to, or do they look at do they search,

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Speaker 2: you know, motor vehicle databases to find who's got that

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Speaker 2: vehicle registered?

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Speaker 3: No, not to my knowledge. Who knows what big brothers

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Speaker 3: doing that we don't know about, but no, not to

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Speaker 3: my knowledge.

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Speaker 2: So when Missus Jones goes to Trader car In, that

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Speaker 2: VEN just pops up somehow in a car fax. They've

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Speaker 2: recorded that VIN that it matches. So if the dealership

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Speaker 2: goes to look for that VIN, carfax comes back and says, yet,

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Speaker 2: at some point this vehicle was repaired at a twenty

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Speaker 2: one collision for a mirror.

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Speaker 3: Yes, and you know, if it were a collision, you'd

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Speaker 3: have an accident report tied to it, you'd have an

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Speaker 3: insurance event tied to it, you might have an oil

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Speaker 3: change at a speedy lube or whomever tied to it.

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Speaker 3: They get their information from all over different sources.

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Speaker 2: So you know, can that two thousand dollars mirror that

250
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Speaker 2: the customer thought. The owner thought, because they owned the

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Speaker 2: vehicle in this instance, right, that the owner thought they

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Speaker 2: were doing the right thing by paying for it out

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Speaker 2: of pocket. Because everybody's worried about their insurance going up,

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Speaker 2: in a lot of cases, they don't think about the

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Speaker 2: value of the car. Some are getting smarter about it

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Speaker 2: now and they're learning, they're listening to the show because

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Speaker 2: we explain all these things. And you know that that

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Speaker 2: forty five thousand dollar car with the two thousand dollars

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Speaker 2: worth of damage against it after depreciation, after it's i

260
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Speaker 2: don't know, three years old, what's that forty five thousand

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Speaker 2: dollar car worth thirty grand? Round numbers, right, But that

262
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Speaker 2: that two thousand dollars accident may make that thirty thousand

263
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Speaker 2: dollar car worth twenty five yep. And yet it was

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Speaker 2: restored to like new factory condition.

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Speaker 3: Yeah. Yeah, that's the part that the tools don't consider.

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Speaker 2: Right. It seems that I'm going to say it that

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Speaker 2: it seems like the agencies are reaching with both hands.

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Speaker 2: They want it fixed to a certain level, but they

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Speaker 2: also want to penalize you just because you had that

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Speaker 2: that accident. You know, maybe that that that minor collision

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Speaker 2: with the garage, you know, the side of the door,

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Speaker 2: the side of the mirror, and it doesn't seem right.

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Speaker 3: Well, I would suggest the consumer who this this tool

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Speaker 3: was in its inception, was designed to aid consumers and

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Speaker 3: help consumers, but it also hurts them at the same

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Speaker 3: time almost as much.

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Speaker 2: Right it's it's it's a conversation to have, right is

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Speaker 2: And maybe maybe I've got to get car facts on

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Speaker 2: here and maybe this, maybe this conversation will generate them,

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Speaker 2: to motivate them to come on and talk to us,

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Speaker 2: because we surely open the microphone to everybody that you know,

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Speaker 2: Let's have that conversation. Are they are they reporting? Is it?

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Speaker 2: Is it good information? Is it bad information? Do I care?

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Speaker 2: Because you know, I understand what it takes to fix

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Speaker 2: a car. I've been to the Northeast Trade Show. Look

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Speaker 2: at that segue. Huh, you know I've got I've got

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Speaker 2: two minutes left in this segment. Ken, you know, real quick,

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Speaker 2: off the top of your head, what are the seminars

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Speaker 2: this year?

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Speaker 3: You know, this year, Ron is the first year that

291
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Speaker 3: we're we have a much bigger mechanical contingent in the

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Speaker 3: AASP of New Jersey. So we have a whole separate

293
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Speaker 3: division that is now geared to mechanical largely it's been

294
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Speaker 3: collision in the past, so we've got different stuff on

295
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Speaker 3: both sides. We've got you know, no start issues, how

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Speaker 3: to diagnose no start issues on the mechanical side, the

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Speaker 3: module programming on the mechanical side. We've got all sorts

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Speaker 3: of stuff on the collision side of estimating, best practices,

299
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Speaker 3: how to defend your estimate. It goes on and on.

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Speaker 3: There's probably twenty different seminars and training going on how

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Speaker 3: to run your business. I'm just scrolling through here real quickly.

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Speaker 3: But Ford is doing something with ICAR about repair ability

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Speaker 3: of their vehicles of right to appraisal, which is kind

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Speaker 3: of ties into some of what we were just kind

305
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Speaker 3: of talking about loosely.

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Speaker 2: Right, you know, when you talk about estimates and you know,

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00:17:03,360 --> 00:17:07,920
Speaker 2: writing estimates and getting estimates approvals, and that's a whole

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Speaker 2: universe unto itself, and the poor consumer has to go

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Speaker 2: through that, and they have to count on somebody in

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Speaker 2: the body shop to do the right thing. And because

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Speaker 2: that person in the body shop becomes their liaison, right

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00:17:20,920 --> 00:17:24,399
Speaker 2: I always thought of that, it becomes their defender right

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Speaker 2: of that vehicle. So you know, let's let's talk about

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Speaker 2: that when we return. Ken, let's pull over, take a pause.

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Speaker 2: I'm running any and the car Doctor. I'm here with

316
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Speaker 2: Ken Miller, president of the AASP n J, talking about

317
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Speaker 2: the Northeast Trade Show, diminished value, and a bunch of

318
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Speaker 2: other things. We'll both be back right after this.

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Speaker 4: Through the city Street.

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Speaker 2: To the Oven Rule tonight.

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Speaker 4: If you're run these head Ron will keep you all right. Yah,

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Speaker 4: he's a car doctor.

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Speaker 2: Car InVID. So the conversation is about how the estimator

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Speaker 2: is your liaison in the event of an accident and

325
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Speaker 2: body repair, you know, repair to your vehicle at a

326
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Speaker 2: collision shop. Ken Miller's with us, of course, continuing with

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Speaker 2: us this hour A twenty one Collision North held in

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Speaker 2: New Jersey. Also president of AASP and Jay. We really

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Speaker 2: started off today talking about what we're supposed to be

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Speaker 2: talking about, the Northeast Trade Show coming up at the

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Speaker 2: meadow Lands in Secaucus, New Jersey, Friday, March twentieth through

332
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Speaker 2: the twenty second, a couple of weeks away, and their

333
00:18:52,560 --> 00:18:56,600
Speaker 2: slate of you know, Seminar's Body and Mechanical it's the

334
00:18:56,680 --> 00:18:59,000
Speaker 2: largest regional trade show in the country, but we've kind

335
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Speaker 2: of gotten off top but I guess it shows the

336
00:19:01,280 --> 00:19:05,359
Speaker 2: complexity of the industry ken and and the need for

337
00:19:05,440 --> 00:19:07,399
Speaker 2: why you want to be at that trade show to

338
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Speaker 2: get education, because there's just a bunch of topics here.

339
00:19:10,680 --> 00:19:14,320
Speaker 2: We pulled away last segment. We were talking about your

340
00:19:15,200 --> 00:19:19,359
Speaker 2: you've got an action event, that person in the body shop,

341
00:19:19,400 --> 00:19:22,800
Speaker 2: that estimator, you know, what are you looking for in that?

342
00:19:22,920 --> 00:19:23,080
Speaker 3: You know?

343
00:19:23,119 --> 00:19:24,720
Speaker 2: How do you know? As I can tell you, you know

344
00:19:24,760 --> 00:19:27,840
Speaker 2: you're an AC certified tech. But is there is there

345
00:19:27,840 --> 00:19:30,800
Speaker 2: certifications for estimators? Are there better ones? Are there worse ones?

346
00:19:30,920 --> 00:19:32,480
Speaker 2: How do you know if the person's doing it right,

347
00:19:32,480 --> 00:19:34,240
Speaker 2: if the shop is approaching it correctly.

348
00:19:35,200 --> 00:19:38,000
Speaker 3: That's such a difficult topic now, especially as the cars

349
00:19:38,000 --> 00:19:41,520
Speaker 3: have become more complex. I'd like to say, start with

350
00:19:41,640 --> 00:19:47,280
Speaker 3: a manufacturer certified collision center. And that's different between mechanical

351
00:19:47,320 --> 00:19:52,240
Speaker 3: and and collision. Obviously, the manufacturers will have programs that

352
00:19:52,280 --> 00:19:56,359
Speaker 3: they say, Okay, this center has gone through X Y

353
00:19:56,480 --> 00:20:00,800
Speaker 3: Z training and they have the proper equipment, facility, meet

354
00:20:00,840 --> 00:20:05,119
Speaker 3: certain standards, so you have some level of confidence. Now

355
00:20:05,160 --> 00:20:08,600
Speaker 3: that being said, it's not the oh yeah, once I

356
00:20:09,040 --> 00:20:12,000
Speaker 3: see that, I'm good. But it's a start.

357
00:20:12,440 --> 00:20:15,919
Speaker 2: So you know, maybe a body shop a collision center

358
00:20:15,960 --> 00:20:18,359
Speaker 2: I'll use I'll try to use that term to show,

359
00:20:18,840 --> 00:20:23,200
Speaker 2: you know, paying attention that a collision center is certified

360
00:20:23,240 --> 00:20:26,520
Speaker 2: in link and for GM, but maybe they don't have

361
00:20:26,600 --> 00:20:30,480
Speaker 2: Chrysler certification. Still could probably fix the car, but their

362
00:20:30,520 --> 00:20:32,800
Speaker 2: insurance company may not be in such a rush to

363
00:20:32,880 --> 00:20:34,280
Speaker 2: work with that facility.

364
00:20:35,480 --> 00:20:39,440
Speaker 3: Well, that's a whole other conversation. You mentioned the insurance thing.

365
00:20:39,680 --> 00:20:43,120
Speaker 3: You know, insurance has changed dramatically since COVID, and there's

366
00:20:43,240 --> 00:20:45,280
Speaker 3: all sorts of other things that are going on behind

367
00:20:45,320 --> 00:20:47,959
Speaker 3: the scenes, AI claims handling and stuff like that. But

368
00:20:48,359 --> 00:20:50,840
Speaker 3: get back to the original point. When you have an

369
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Speaker 3: estimator that has been trained, they have gone through the train,

370
00:20:53,520 --> 00:20:57,760
Speaker 3: especially manufacturer training. They understand what needs to be done

371
00:20:58,000 --> 00:21:00,760
Speaker 3: and they can defend it. That's the most most important part.

372
00:21:00,760 --> 00:21:03,159
Speaker 3: They have the documentation, they'll be able to prove it,

373
00:21:03,280 --> 00:21:05,880
Speaker 3: show it, defend it, and that is your best resource

374
00:21:05,880 --> 00:21:07,520
Speaker 3: for having somebody that's going to be able to get

375
00:21:07,600 --> 00:21:09,920
Speaker 3: to claim reimbursed for you.

376
00:21:09,640 --> 00:21:12,119
Speaker 2: Go back to missus Jones with her with her mirror

377
00:21:12,119 --> 00:21:15,159
Speaker 2: that she knocked off we were talking about, so you know,

378
00:21:15,240 --> 00:21:18,520
Speaker 2: she pulls in with her late model Lincoln. I'll use

379
00:21:18,520 --> 00:21:20,480
Speaker 2: your wife's car, all right, if she knocks a mirror,

380
00:21:20,520 --> 00:21:22,119
Speaker 2: if the car cant I'm sorry. As a result of this,

381
00:21:22,200 --> 00:21:25,239
Speaker 2: sometimes you think that happens in the universe, right, and

382
00:21:25,280 --> 00:21:27,600
Speaker 2: that that that two thousand dollars mirror when when she

383
00:21:27,720 --> 00:21:30,520
Speaker 2: plug when you plug in the vin right, and we

384
00:21:30,520 --> 00:21:32,760
Speaker 2: we're we're going to acknowledge that. Yeah, that ven then

385
00:21:32,800 --> 00:21:35,280
Speaker 2: generates car faxes and all other kinds of reports, even

386
00:21:35,320 --> 00:21:36,919
Speaker 2: though you're trying to pay for this out of pocket

387
00:21:36,960 --> 00:21:38,919
Speaker 2: to keep it out of the insurance company's eye and

388
00:21:38,920 --> 00:21:41,160
Speaker 2: the the the value of the vehicle's eye, and that's

389
00:21:41,160 --> 00:21:44,960
Speaker 2: a whole other diminished value conversation to have someday. Yeah,

390
00:21:46,160 --> 00:21:49,359
Speaker 2: that estimator program you're using, that gets down into the

391
00:21:49,440 --> 00:21:51,360
Speaker 2: nuts and bolts, will it, you know, it'll tell you, well,

392
00:21:51,400 --> 00:21:53,080
Speaker 2: this mirror of the mirror has got to be replaced.

393
00:21:53,080 --> 00:21:54,919
Speaker 2: You need to do this, this, and this, you need

394
00:21:54,960 --> 00:21:57,000
Speaker 2: to do calibration. Does it Does it go into that

395
00:21:57,080 --> 00:21:59,800
Speaker 2: depth if you're if you're a good body shop, if

396
00:21:59,840 --> 00:22:02,560
Speaker 2: you're equipped a collision center.

397
00:22:03,000 --> 00:22:09,680
Speaker 3: No, unfortunately not. It is merely telling the shop what

398
00:22:09,760 --> 00:22:13,639
Speaker 3: that component costs, and then the associated labor times it

399
00:22:13,720 --> 00:22:17,760
Speaker 3: doesn't go into the repair procedures per se. There may

400
00:22:17,800 --> 00:22:20,880
Speaker 3: be some instances, but you know it, take that link

401
00:22:20,960 --> 00:22:24,440
Speaker 3: and mirror. You may have a surround view. Like if

402
00:22:24,560 --> 00:22:26,480
Speaker 3: you have that when you're sitting in the car and

403
00:22:26,520 --> 00:22:29,639
Speaker 3: you can see all around you, or at least it

404
00:22:29,680 --> 00:22:31,439
Speaker 3: looks like you can see all around you're looking at

405
00:22:31,440 --> 00:22:33,479
Speaker 3: the top of the car and everything around it, like

406
00:22:33,520 --> 00:22:36,480
Speaker 3: that's a camera in the mirror that requires calibration. What's

407
00:22:36,720 --> 00:22:39,800
Speaker 3: involved in that None of that stuff is listed there.

408
00:22:40,040 --> 00:22:42,159
Speaker 2: So you have to know it. As the estimator, you

409
00:22:42,240 --> 00:22:45,520
Speaker 2: have to know that. Well, listen, you know you're talking

410
00:22:45,520 --> 00:22:47,480
Speaker 2: to the insurance company. You've got to say, hey, listen,

411
00:22:47,560 --> 00:22:51,320
Speaker 2: we're replacing the mirror. Change the mirrors two hours. If

412
00:22:51,320 --> 00:22:55,359
Speaker 2: there's paint involved, there's an hour plus material that's sort

413
00:22:55,359 --> 00:22:57,960
Speaker 2: of expected. But you've got to know, hey, by the way,

414
00:22:57,960 --> 00:23:01,240
Speaker 2: we've got to do a calibration to this and and

415
00:23:01,720 --> 00:23:04,119
Speaker 2: you know that's got to be included in that estimate.

416
00:23:04,200 --> 00:23:07,520
Speaker 2: Otherwise than that estimator, as the liaison for the person

417
00:23:07,520 --> 00:23:09,280
Speaker 2: that owns the vehicle, has to go back to the

418
00:23:09,320 --> 00:23:13,080
Speaker 2: insurance company and start, you know, make a supplement to

419
00:23:13,160 --> 00:23:17,359
Speaker 2: the to the original claim. Yep, And and and then

420
00:23:17,800 --> 00:23:22,600
Speaker 2: it just goes up from there. So you brought up

421
00:23:22,640 --> 00:23:26,160
Speaker 2: a good point. We were talking about diminished value during

422
00:23:26,200 --> 00:23:31,240
Speaker 2: the last pause, and you also you said, Ron, there's

423
00:23:31,240 --> 00:23:34,199
Speaker 2: some there's some good in what Carfax is doing or

424
00:23:34,240 --> 00:23:36,679
Speaker 2: what you know that reporting is doing. Talk to us

425
00:23:36,680 --> 00:23:37,200
Speaker 2: about that.

426
00:23:38,240 --> 00:23:42,159
Speaker 3: Yep. So in a third party instance, meaning if somebody

427
00:23:42,200 --> 00:23:45,399
Speaker 3: else were to cause you damage, and even if you

428
00:23:45,480 --> 00:23:48,800
Speaker 3: had that damage repaired and it was perfect, you wouldn't

429
00:23:48,840 --> 00:23:51,280
Speaker 3: have any repair related diminished value, but you still have

430
00:23:51,320 --> 00:23:54,520
Speaker 3: the inherent diminished value. The accident happened. You can't unring

431
00:23:54,600 --> 00:23:59,240
Speaker 3: that bell. So now you're you sustain the loss of

432
00:23:59,480 --> 00:24:01,760
Speaker 3: whatever it is. Your car's worth three thousand dollars less,

433
00:24:01,760 --> 00:24:04,879
Speaker 3: we're just going to use arbitrary numbers. There are companies

434
00:24:04,920 --> 00:24:07,960
Speaker 3: out there that can help you reclaim that from the

435
00:24:08,000 --> 00:24:12,200
Speaker 3: at full Parties insure and that's not a common thing,

436
00:24:12,680 --> 00:24:16,000
Speaker 3: but it's paid all the time and you are entitled

437
00:24:16,040 --> 00:24:19,960
Speaker 3: to it. So it's something that people can pursue. And

438
00:24:20,440 --> 00:24:23,560
Speaker 3: I don't do that, it's not my in my wheelhouse,

439
00:24:23,600 --> 00:24:25,480
Speaker 3: but there are companies that do do it. I can

440
00:24:25,680 --> 00:24:27,240
Speaker 3: make references if people need that.

441
00:24:27,960 --> 00:24:32,240
Speaker 2: So in other words, my fifty thousand dollars car gets hit.

442
00:24:32,359 --> 00:24:36,080
Speaker 2: I go, I go to the supermarket and somebody you know,

443
00:24:36,280 --> 00:24:39,199
Speaker 2: is careless with a shopping cart and they dent the

444
00:24:39,280 --> 00:24:42,800
Speaker 2: driver's door and it's got to be repaired. And that

445
00:24:42,800 --> 00:24:45,399
Speaker 2: that it's a two thousand dollars repair. That seems to

446
00:24:45,400 --> 00:24:49,359
Speaker 2: be their number today. Probably not for you so much.

447
00:24:49,920 --> 00:24:51,840
Speaker 2: Someday I want to have a conversation with you. What's

448
00:24:51,920 --> 00:24:55,080
Speaker 2: what's the least expensive repair you've done or how have you?

449
00:24:55,119 --> 00:24:57,359
Speaker 2: Some day we have to have the conversation about you know,

450
00:24:57,560 --> 00:24:59,520
Speaker 2: you know when you first started, what was the least

451
00:24:59,560 --> 00:25:02,359
Speaker 2: expensive repair then versus now? Because that's got to be

452
00:25:02,400 --> 00:25:06,600
Speaker 2: a story. So that two thousand dollars dent in my door,

453
00:25:07,440 --> 00:25:09,600
Speaker 2: you know, it's the other I wasn't even in the car.

454
00:25:09,920 --> 00:25:12,440
Speaker 2: I was in the supermarket getting milk and the door

455
00:25:12,480 --> 00:25:16,000
Speaker 2: got dented. So now my car has gone down in

456
00:25:16,119 --> 00:25:20,119
Speaker 2: value as a result. If I'm doing this properly and

457
00:25:20,160 --> 00:25:23,800
Speaker 2: I understand it correctly, my insurance company can go after

458
00:25:24,040 --> 00:25:26,879
Speaker 2: their insurance company for that difference of value of what

459
00:25:26,960 --> 00:25:29,360
Speaker 2: they estimate the cars depreciated.

460
00:25:30,200 --> 00:25:35,359
Speaker 3: You're you, as an individual, would go after their insurance

461
00:25:35,400 --> 00:25:39,520
Speaker 3: company for reclaiming that cost, because let's think about it.

462
00:25:39,680 --> 00:25:42,520
Speaker 3: If it's a two thousand dollars, If it's a two

463
00:25:42,560 --> 00:25:47,399
Speaker 3: thousand dollars dent and it's a on the civic, well

464
00:25:47,480 --> 00:25:50,480
Speaker 3: there's a certain amount of diminished value. But if it's

465
00:25:50,520 --> 00:25:54,000
Speaker 3: a two thousand dollars dent and it's a new Porsha

466
00:25:54,160 --> 00:25:57,840
Speaker 3: nine to eleven, like that two thousand dollars dent really

467
00:25:57,960 --> 00:25:59,280
Speaker 3: hurts the value of that vehicle.

468
00:25:59,720 --> 00:26:07,880
Speaker 2: So diminished value varies by vehicle. Oh sure, wow, they're

469
00:26:07,880 --> 00:26:09,760
Speaker 2: sure making it difficult to drive a car.

470
00:26:09,640 --> 00:26:11,280
Speaker 3: Aren't they.

471
00:26:11,359 --> 00:26:15,359
Speaker 2: You know, it's complicated going going out into the desert

472
00:26:15,440 --> 00:26:17,840
Speaker 2: and finding something that's withstood the test of time, like

473
00:26:17,840 --> 00:26:20,919
Speaker 2: a sixty nine Chevy pickup and just putting a modern

474
00:26:21,000 --> 00:26:23,760
Speaker 2: drive train in it. And you know, who cares what

475
00:26:23,840 --> 00:26:25,919
Speaker 2: happens to it? The things made out of solid steel,

476
00:26:25,920 --> 00:26:28,920
Speaker 2: and you know a shopping cart won't dent. It makes

477
00:26:28,960 --> 00:26:33,120
Speaker 2: it sure sure looks appealing in this mechanics opinion. So

478
00:26:33,440 --> 00:26:35,320
Speaker 2: I you know, by the way, what is it? What

479
00:26:35,440 --> 00:26:38,520
Speaker 2: is what do you remember as the cheapest repair? Ken?

480
00:26:39,280 --> 00:26:41,760
Speaker 3: Just out of curiosity, you can go back to when

481
00:26:41,960 --> 00:26:44,560
Speaker 3: you know bumpers only cost a few hundred maybe less

482
00:26:44,560 --> 00:26:46,760
Speaker 3: than a thousand dollars to put on. Right, you know

483
00:26:47,119 --> 00:26:49,760
Speaker 3: that was that was simple aside from paintless then repairs

484
00:26:49,760 --> 00:26:50,480
Speaker 3: obviously that right.

485
00:26:50,520 --> 00:26:52,760
Speaker 2: Yeah, there's a different conversation and what do you think,

486
00:26:53,080 --> 00:26:55,040
Speaker 2: what do you think the cheapest repair now is?

487
00:26:56,359 --> 00:26:59,200
Speaker 3: Well, if you were to do an apples to apples

488
00:26:59,200 --> 00:27:02,080
Speaker 3: comparison between putting a and I just wrote an article

489
00:27:02,119 --> 00:27:06,119
Speaker 3: about this putting a a let's just call it a

490
00:27:06,160 --> 00:27:10,560
Speaker 3: bumper cover on a let's call it a twenty ten

491
00:27:11,440 --> 00:27:15,719
Speaker 3: Conda Civic. It had no it had no ADSK features

492
00:27:15,720 --> 00:27:19,080
Speaker 3: in it. So it was basically take the bumper cover

493
00:27:19,160 --> 00:27:21,399
Speaker 3: off and put it on. That was really essentially it.

494
00:27:21,440 --> 00:27:23,920
Speaker 3: We're talking about a minor incident with a bumper. Now

495
00:27:24,119 --> 00:27:28,359
Speaker 3: that same job could be, oh my god, exponentially worse.

496
00:27:28,400 --> 00:27:30,840
Speaker 3: Like we mentioned earlier in the segment, you know, you

497
00:27:31,240 --> 00:27:34,280
Speaker 3: could have a radar that lives in that bumper cover.

498
00:27:34,359 --> 00:27:37,399
Speaker 3: Once you changed the bumper cover, you've affected the mounting

499
00:27:37,480 --> 00:27:41,640
Speaker 3: of the radar. That may quite require you to aim

500
00:27:41,840 --> 00:27:45,040
Speaker 3: or calibrate that radar. You may have to perform in

501
00:27:45,040 --> 00:27:47,800
Speaker 3: a wheel alignment before you can aim or calibrate that radar.

502
00:27:48,119 --> 00:27:49,800
Speaker 3: You know, there's so much that goes into it now

503
00:27:49,840 --> 00:27:53,560
Speaker 3: that could be thousands of dollars. Yeah, so a bumper replacement.

504
00:27:53,119 --> 00:27:55,000
Speaker 2: So all of a sudden, a bumper is three grand.

505
00:27:55,680 --> 00:27:55,920
Speaker 3: Yeah.

506
00:27:56,520 --> 00:27:58,800
Speaker 2: Yeah, I think we're going to take a pause at

507
00:27:58,800 --> 00:28:02,240
Speaker 2: this moment. Let everybody absorb that. When we come back,

508
00:28:02,600 --> 00:28:05,119
Speaker 2: we have to finish up. But put your thinking cap on.

509
00:28:05,560 --> 00:28:07,040
Speaker 2: I want you to sell us on why we want

510
00:28:07,040 --> 00:28:08,600
Speaker 2: to go to the Northeast Trade Show down at the

511
00:28:08,640 --> 00:28:12,200
Speaker 2: Metal Lens and Secaucus in two weeks, and maybe people

512
00:28:12,240 --> 00:28:14,439
Speaker 2: will glean some of what we've talked about here today

513
00:28:15,080 --> 00:28:18,160
Speaker 2: and understand the value of what attending that that trade

514
00:28:18,160 --> 00:28:20,679
Speaker 2: show is all about. So Ken, it's it's let me

515
00:28:20,680 --> 00:28:22,239
Speaker 2: pull over, take a pause. When we come back, we'll

516
00:28:22,240 --> 00:28:24,480
Speaker 2: finish this conversation. I'm ronin Andy and the car Doctor.

517
00:28:24,560 --> 00:28:25,720
Speaker 2: We'll be back right after this.

518
00:28:38,720 --> 00:28:39,200
Speaker 4: All right.

519
00:28:39,320 --> 00:28:42,720
Speaker 2: So they've stayed with us up to this point, Ken Miller,

520
00:28:42,840 --> 00:28:47,520
Speaker 2: president of AASP n J. And they've realized how complicated

521
00:28:47,640 --> 00:28:51,360
Speaker 2: collision repair and well they know how much mechanical repair is.

522
00:28:52,440 --> 00:28:56,480
Speaker 2: Regular listeners to this radio show, why do they want

523
00:28:56,480 --> 00:28:58,360
Speaker 2: to go to the Metal Leans in two weeks If

524
00:28:58,360 --> 00:29:01,960
Speaker 2: they're even somehow remotely connected to this industry, if they're

525
00:29:02,120 --> 00:29:05,320
Speaker 2: entrenched in this industry, both mechanical and body. What do

526
00:29:05,360 --> 00:29:06,680
Speaker 2: we have to look forward to there?

527
00:29:07,920 --> 00:29:11,840
Speaker 3: So just start with the trade show floor, because on

528
00:29:11,920 --> 00:29:14,200
Speaker 3: the trade show floor you have all of the latest

529
00:29:14,200 --> 00:29:16,480
Speaker 3: and greatest equipment, all the vendors that you could ever

530
00:29:16,520 --> 00:29:20,680
Speaker 3: want to see in one place displaying all their latest stuff.

531
00:29:20,840 --> 00:29:23,600
Speaker 3: So to keep up with all that technology, whether it's

532
00:29:23,640 --> 00:29:28,840
Speaker 3: scanners or wheel alignment equipment, aid ass equipment, and all

533
00:29:28,840 --> 00:29:32,040
Speaker 3: the calibration stuff that goes along with it. And then

534
00:29:32,120 --> 00:29:35,240
Speaker 3: in addition to that, we have the education component, and

535
00:29:35,280 --> 00:29:38,400
Speaker 3: the educacation component is a real kind of big thing

536
00:29:38,480 --> 00:29:43,040
Speaker 3: for me as president of the ASP. We are not educators, however,

537
00:29:43,120 --> 00:29:47,560
Speaker 3: it is our job to bring awareness to certain things

538
00:29:47,960 --> 00:29:50,720
Speaker 3: and those issues. Just like what we were talking about earlier,

539
00:29:51,080 --> 00:29:55,160
Speaker 3: those issues are things that we want to identify, bring

540
00:29:55,200 --> 00:30:00,560
Speaker 3: them to our constituents, and then provide resource versus and

541
00:30:00,800 --> 00:30:05,280
Speaker 3: educational avenues to learn about that. So we raise up

542
00:30:05,320 --> 00:30:08,400
Speaker 3: everybody in the industry. That's really my goal is to

543
00:30:08,480 --> 00:30:11,640
Speaker 3: have a bunch of professionals fixing cars for people so

544
00:30:11,680 --> 00:30:13,640
Speaker 3: we can keep people safe on the road. Right.

545
00:30:14,120 --> 00:30:17,040
Speaker 2: You know, it's and and I've got to chime in

546
00:30:17,080 --> 00:30:19,240
Speaker 2: and say, you know, the times I've gone to the

547
00:30:19,280 --> 00:30:23,280
Speaker 2: trade show, the equipment, and I imagine it's it's so

548
00:30:23,440 --> 00:30:26,959
Speaker 2: much more now that it's it's it's it's kind of

549
00:30:27,000 --> 00:30:29,640
Speaker 2: like Star Wars. It's the future. You're you're you're seeing

550
00:30:29,720 --> 00:30:31,760
Speaker 2: things that you go, wow, they make something that does that,

551
00:30:31,920 --> 00:30:34,680
Speaker 2: or look, look what has to be done. There's education

552
00:30:35,000 --> 00:30:38,280
Speaker 2: in going from booth to booth just about processes and

553
00:30:38,360 --> 00:30:41,800
Speaker 2: procedures and the ways that they go about fixing cars.

554
00:30:42,480 --> 00:30:44,680
Speaker 2: You know, I'll talk about Hunter, you know, I look

555
00:30:44,720 --> 00:30:47,920
Speaker 2: at the way Hunter just has the ability to change

556
00:30:47,920 --> 00:30:49,240
Speaker 2: and dismount a tire.

557
00:30:49,880 --> 00:30:50,080
Speaker 3: Right.

558
00:30:50,240 --> 00:30:53,320
Speaker 2: Everybody thinks tires are so simple to do now, and

559
00:30:53,920 --> 00:30:57,880
Speaker 2: they're they're not. They're they're so involved the machinery required

560
00:30:57,920 --> 00:31:00,560
Speaker 2: to change tires. I was thinking to somebody the other day,

561
00:31:00,560 --> 00:31:03,200
Speaker 2: a little off topic here, but you know with a

562
00:31:03,240 --> 00:31:05,360
Speaker 2: Tesla that it's a foam filled tire and you need

563
00:31:05,400 --> 00:31:08,360
Speaker 2: a special machine. And you don't realize that as the

564
00:31:08,360 --> 00:31:10,800
Speaker 2: owner of the vehicle, but the shop doing the work does.

565
00:31:11,440 --> 00:31:14,800
Speaker 2: And you know, the trade show, the Northeast Trade Show

566
00:31:14,800 --> 00:31:17,080
Speaker 2: twenty twenty six down at the meadow Lands and Secaucus

567
00:31:17,080 --> 00:31:19,520
Speaker 2: in two weeks is where they're going to learn about

568
00:31:19,920 --> 00:31:23,400
Speaker 2: that tire machine as well as everything else that's out there,

569
00:31:23,680 --> 00:31:26,360
Speaker 2: and you know, that's that's the value, and I think

570
00:31:26,400 --> 00:31:28,560
Speaker 2: that's what we want to kind of try and impress

571
00:31:28,640 --> 00:31:32,040
Speaker 2: upon people. It's it's their Friday night. I think the

572
00:31:32,240 --> 00:31:35,560
Speaker 2: I think the show opens five or six, five o'clock, yep,

573
00:31:35,640 --> 00:31:39,080
Speaker 2: five o'clock, and it runs till nine that night, ten

574
00:31:39,160 --> 00:31:43,760
Speaker 2: that night, and then Saturday morning it kicks open ten o'clock,

575
00:31:43,880 --> 00:31:44,880
Speaker 2: nine o'clock.

576
00:31:45,080 --> 00:31:48,800
Speaker 3: Nine o'clock. I believe they start at training seminars earlier.

577
00:31:48,920 --> 00:31:53,160
Speaker 3: On Saturday. We have eight am right training starting. So

578
00:31:53,200 --> 00:31:55,880
Speaker 3: if you get if you register and get your your training,

579
00:31:56,440 --> 00:31:59,920
Speaker 3: you know program, you'll know what training is available to

580
00:31:59,920 --> 00:32:02,680
Speaker 3: you and all that stuff's available on a SP n

581
00:32:02,800 --> 00:32:06,400
Speaker 3: J I'm sorry, that's the Northeast one. A a SP

582
00:32:06,680 --> 00:32:10,000
Speaker 3: Northeast dot com. They can find all that information and

583
00:32:10,040 --> 00:32:11,120
Speaker 3: register for the show.

584
00:32:10,960 --> 00:32:14,440
Speaker 2: As well, AASP Northeast dot com. They can register for

585
00:32:14,480 --> 00:32:17,800
Speaker 2: the show. They can find out about seminars and you know,

586
00:32:17,960 --> 00:32:22,160
Speaker 2: really take in something that's been a spectacular event, oh

587
00:32:22,240 --> 00:32:25,240
Speaker 2: the past, I bet it's forty years, forty five years,

588
00:32:26,360 --> 00:32:29,360
Speaker 2: you know, the years, next year, Yeah, these time flies.

589
00:32:29,760 --> 00:32:33,200
Speaker 2: So George, George would be so proud, you know, and

590
00:32:33,320 --> 00:32:36,200
Speaker 2: Cindy Tercy and Guy Citro among them, all gone now,

591
00:32:36,240 --> 00:32:38,560
Speaker 2: but you know, just just really hard and you guys

592
00:32:38,560 --> 00:32:41,320
Speaker 2: are doing a great job keeping it up. So we

593
00:32:41,360 --> 00:32:45,120
Speaker 2: appreciate that. Ken as always, sir, a pleasure. Let's let's

594
00:32:45,120 --> 00:32:46,960
Speaker 2: not let's come back. I'm going to try and circle

595
00:32:47,000 --> 00:32:48,800
Speaker 2: back in a couple of months after the dust dies

596
00:32:48,840 --> 00:32:51,200
Speaker 2: down from the trade show, and I think I want

597
00:32:51,240 --> 00:32:53,960
Speaker 2: to continue some of these conversations because I think there's

598
00:32:54,000 --> 00:32:57,040
Speaker 2: a lot here. So you know, we'll look forward to

599
00:32:57,080 --> 00:32:59,240
Speaker 2: seeing you again. You have a great trade show, sir,

600
00:32:59,280 --> 00:33:00,360
Speaker 2: Thank you for the time today.

601
00:33:00,600 --> 00:33:01,360
Speaker 3: Appreciate it. Thank you.

602
00:33:01,480 --> 00:33:03,480
Speaker 2: Ron, You're very welcome. I'm Ronning any and the Car Doctor.

603
00:33:03,480 --> 00:33:19,400
Speaker 2: We're back right after this great interview, right, Ken Miller.

604
00:33:19,480 --> 00:33:22,760
Speaker 2: That Northeast trade show coming up two weeks, always a

605
00:33:22,760 --> 00:33:25,320
Speaker 2: good time. I'm going to be there this year. Actually,

606
00:33:25,760 --> 00:33:28,320
Speaker 2: I've gotten tickets for Danny and myself. We're going to

607
00:33:28,480 --> 00:33:30,640
Speaker 2: go down there probably Friday night and walk the floor.

608
00:33:31,000 --> 00:33:33,720
Speaker 2: So that's the game plan. A real quick point about

609
00:33:33,720 --> 00:33:36,960
Speaker 2: diminished value. So this week at the shop, we had

610
00:33:36,960 --> 00:33:40,920
Speaker 2: a customer with a twenty twenty five Ford f one

611
00:33:40,920 --> 00:33:45,880
Speaker 2: point fifty pickup truck forty seven hundred miles driving along

612
00:33:46,280 --> 00:33:49,240
Speaker 2: minding his business, got rear ended in traffic on the

613
00:33:49,320 --> 00:33:53,440
Speaker 2: highway and it did over six thousand dollars in damage

614
00:33:53,480 --> 00:33:55,520
Speaker 2: to the back of the truck, the bumper, the bed,

615
00:33:55,920 --> 00:33:59,040
Speaker 2: the rear quarter panel on the left side, all kinds

616
00:33:59,040 --> 00:34:01,040
Speaker 2: of paint work. He brought me the estimate. We're talking

617
00:34:01,040 --> 00:34:02,960
Speaker 2: about it, and I said, you know, and it was

618
00:34:03,000 --> 00:34:04,760
Speaker 2: fresh in my mind, but I was aware of it,

619
00:34:05,120 --> 00:34:08,000
Speaker 2: the diminished value issue. You know, you really need to

620
00:34:08,040 --> 00:34:11,120
Speaker 2: go and talk to the other insurance company. And he's

621
00:34:11,239 --> 00:34:13,759
Speaker 2: going back to the body shop and he's going to

622
00:34:13,880 --> 00:34:17,279
Speaker 2: use his estimator. And he actually called him while he

623
00:34:17,360 --> 00:34:19,440
Speaker 2: was standing there at the shop, and I talked to

624
00:34:19,480 --> 00:34:22,759
Speaker 2: the estimator for him, and we went back and forth

625
00:34:22,800 --> 00:34:25,000
Speaker 2: a little bit talking about how to proceed. But the

626
00:34:25,120 --> 00:34:27,840
Speaker 2: estimator is going to be his liaison and help guide

627
00:34:27,920 --> 00:34:30,080
Speaker 2: him and help him get a check out of the

628
00:34:30,120 --> 00:34:33,360
Speaker 2: other insurance. It's a brand new truck. The truck's not

629
00:34:33,520 --> 00:34:36,800
Speaker 2: four months old, and it's already got six seven thousand

630
00:34:36,840 --> 00:34:39,480
Speaker 2: dollars worth of damage. So diminished value is a real problem,

631
00:34:39,719 --> 00:34:41,520
Speaker 2: and it's going to cost you money if you don't

632
00:34:41,520 --> 00:34:43,400
Speaker 2: know how to deal with it. I'm Ronninany and the

633
00:34:43,400 --> 00:34:48,200
Speaker 2: car doctor reminding you good mechanics aren't expensive, they're priceless, seeing.

634
00:34:48,080 --> 00:34:49,960
Speaker 4: He's a doctor.

635
00:34:51,000 --> 00:34:52,640
Speaker 3: Cur advice to Rite