WEBVTT - Thank you for your patience

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<v Speaker 1>Welcome to Before Breakfast, a production of iHeartRadio. Good Morning.

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<v Speaker 1>This is Laura. Welcome to the Before Breakfast podcast. Today's

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<v Speaker 1>tip is that when someone has to wait for you,

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<v Speaker 1>thank them for their patience. This keeps things positive and

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<v Speaker 1>focuses on the other person rather than you and whatever

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<v Speaker 1>kept the person waiting. So inevitably we all keep others

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<v Speaker 1>waiting on occasion, you may not log on for your

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<v Speaker 1>eleven o'clock appointment until eleven oh three if you're ten thirty,

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<v Speaker 1>ran a little late if you had to wait an

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<v Speaker 1>unusually long time for the subway. You may arrive late

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<v Speaker 1>to meet a friend for dinner. Your daughter may have

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<v Speaker 1>to wait for your help with her math homework while

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<v Speaker 1>you are dealing with a dramatic diaper situation with her

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<v Speaker 1>little sibling. Despite our best efforts to be punctual and attentive,

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<v Speaker 1>from time to time, we will all be late, or

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<v Speaker 1>someone else will be early, and then they'll still have

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<v Speaker 1>to wait for us. When you are running late, or

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<v Speaker 1>if someone else has to wait for you, even if

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<v Speaker 1>you are not actually late, consider thanking them for their patients.

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<v Speaker 1>This does a few things. First, thanking them for their

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<v Speaker 1>patience centers their experience. You are acknowledging that they waited,

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<v Speaker 1>and you are assuming the best in them, namely that

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<v Speaker 1>they showed patience, rather than thinking evil thoughts about you.

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<v Speaker 1>You are not focusing on your own experience and how

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<v Speaker 1>you're ten thirty always keeps you late for no reason whatsoever,

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<v Speaker 1>or how everything went wrong on your subway line today.

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<v Speaker 1>Even if those statements are true, the other person may

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<v Speaker 1>feel annoyed if it seems like you're making excuses or

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<v Speaker 1>blaming others instead of acknowledging your own lateness by thanking

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<v Speaker 1>them for their patients, instead, you're focusing on how they

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<v Speaker 1>were affected. Second, saying thank you for your patience is positive.

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<v Speaker 1>You are not necessarily apologizing for being late because you

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<v Speaker 1>may not even have been late. Perhaps there was a

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<v Speaker 1>time range when you were expected and you arrived within it,

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<v Speaker 1>or maybe the other person was early. Regardless of why

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<v Speaker 1>the other person ended up waiting, By thanking them for

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<v Speaker 1>their patients, you are focusing on something positive, their patience.

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<v Speaker 1>When a person is thanked, the natural response is to

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<v Speaker 1>feel good about what they have done and to say

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<v Speaker 1>you're welcome. So by saying thank you for your patience,

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<v Speaker 1>you end the waiting phase of this interaction and transition

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<v Speaker 1>quickly to a positive connected phase. Of course, if you

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<v Speaker 1>are more than a few minutes late, or if your

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<v Speaker 1>delay seriously inconveniences the other person, you may need to

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<v Speaker 1>apologize too. You might say thank you for your patience,

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<v Speaker 1>I am so sorry my delay cut into our time together,

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<v Speaker 1>or thank you for your patience, I'm sorry you had

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<v Speaker 1>to wait for me. But even then, focusing on their

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<v Speaker 1>experience and your appreciation is a good place to start.

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<v Speaker 1>Paying attention to our language is a simple way to

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<v Speaker 1>contribute to better relationships. The words you use to kick

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<v Speaker 1>off your time with a friend or a colleague can

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<v Speaker 1>shape your experience together. So why not give a little

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<v Speaker 1>thought to starting off positive, even if you're starting a

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<v Speaker 1>little late. In the meantime, this is Laura, Thanks for listening,

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<v Speaker 1>and here's to making the most of our time. Hey, everybody,

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<v Speaker 1>I'd love to hear from you. You can send me

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<v Speaker 1>your tips, your questions, or anything else. Just connect with

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<v Speaker 1>me on Twitter, Facebook, and Instagram at Before Breakfast Pod

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<v Speaker 1>that's b the number four then breakfast pod. You can

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<v Speaker 1>also shoot me an email at Before Breakfast Podcast at

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<v Speaker 1>iHeartMedia dot com. That Before Breakfast is spelled out with

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<v Speaker 1>all the letters. Thanks so much, I look forward to

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<v Speaker 1>staying in touch. Before Breakfast is a production of iHeartRadio.

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<v Speaker 1>For more podcasts from iHeartRadio, visit the iHeartRadio app, Apple Podcasts,

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<v Speaker 1>or wherever you listen to your favorite shows.