WEBVTT - Loud Typing Customer Service

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<v Speaker 1>It's another jubile phone frame Mornings on the twenties. Hello, Yes, Hello,

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<v Speaker 1>my name is tied Thibodo and I'm coming from air

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<v Speaker 1>Conditioning and Heating. I was looking for Jane's This is she.

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<v Speaker 2>Hello Jameson, I finally get a call back. I've been

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<v Speaker 2>leading messages for the last four days.

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<v Speaker 1>Okay, yes, and that's why I'm calling you back right now,

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<v Speaker 1>because apparently there is some sort of issue with your

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<v Speaker 1>air conditioning United Heating unit something like that.

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<v Speaker 2>Yes, it's not working. My house is tell me a

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<v Speaker 2>little bit about it. Hot from help.

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<v Speaker 1>Super good.

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<v Speaker 2>Okay, Sorry, are you in the what are you doing?

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<v Speaker 1>I'm just typing down notes here while you tell me

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<v Speaker 1>what the issue is. So sorry about that. Let me

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<v Speaker 1>because so go ahead and tell me a little more

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<v Speaker 1>about it. Pray lout, I'm sorry. What's that?

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<v Speaker 2>Yeah? No, you can't hear me because I can barely

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<v Speaker 2>hear you. Loud loud.

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<v Speaker 1>The air condition is loud. Okay, I take that down

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<v Speaker 1>right now. Air conditioning is loud.

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<v Speaker 2>The typing you're typing or whatever you're doing over there

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<v Speaker 2>is loud.

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<v Speaker 1>You said, my typing is loud, Yes, sir, okay, let

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<v Speaker 1>me just get that down so I can be a note.

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<v Speaker 1>We have to document everything over here, So let me

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<v Speaker 1>just set that type of typing is too loud for

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<v Speaker 1>the customer. I mean try to type typing down. Okay,

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<v Speaker 1>So anyway, what is the issue again? Let me just

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<v Speaker 1>make sure I get a very detailed report of that.

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<v Speaker 2>My AC is broken. I don't know if the lines

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<v Speaker 2>are frozen or what's going on, but nothing is coming.

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<v Speaker 1>Out listeners a loud house.

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<v Speaker 2>My house is incredibly hot, and I'm this is a

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<v Speaker 2>new system. There's absolutely no reason that this should not

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<v Speaker 2>be working. It's large, that's loud in the background.

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<v Speaker 1>Tat, I'm just getting this all down here.

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<v Speaker 2>What was that? What in the are you doing?

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<v Speaker 1>Like?

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<v Speaker 2>How can you possibly listen to me with all of

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<v Speaker 2>that noise in the background.

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<v Speaker 1>I'm just trying to help you out with your air

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<v Speaker 1>conditioning problem.

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<v Speaker 2>You're not helping right now.

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<v Speaker 1>The customer seems to think that Christmas isn't the health.

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<v Speaker 2>And why is that?

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<v Speaker 1>Why am I not being healthy all.

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<v Speaker 2>Of this noise? Are you working on a freaking keyboard

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<v Speaker 2>from the nineteen fifties? What the hell are you doing?

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<v Speaker 1>I'm so sorry about that? Is it the sound of

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<v Speaker 1>the keyboard? When I'm typing down the notes, its a little.

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<v Speaker 2>Loud, just a bit.

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<v Speaker 1>Okay, would it be better for you if I switched

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<v Speaker 1>over to pen and paper.

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<v Speaker 2>That would be amazing.

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<v Speaker 1>Okay, I can do that for you, because it sounds

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<v Speaker 1>like you're pretty fired up right now. We don't want

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<v Speaker 1>your heart in the house with no air conditioning, now,

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<v Speaker 1>do we. I'm sounds particularly okay, So why don't you

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<v Speaker 1>go ahead and start telling me that issue. I just

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<v Speaker 1>write down with a pen and paper so it'll be

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<v Speaker 1>a little less loud for you.

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<v Speaker 2>The AC is a working, it's new.

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<v Speaker 1>What is me?

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<v Speaker 2>What's the sound? Now?

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<v Speaker 1>That's just me. I'm writing it down here. It's just

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<v Speaker 1>writing it down on the penning paper with a pen

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<v Speaker 1>and paper for you.

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<v Speaker 2>Okay, I'm sitting next to a copy machine. Is that

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<v Speaker 2>what I mean?

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<v Speaker 1>Like?

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<v Speaker 2>Because there's just way too much noise.

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<v Speaker 1>So the depending paper as loud as what you're saying.

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<v Speaker 2>Everything is a little bit loud for me.

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<v Speaker 1>Let me switch over to a different device, And I'm

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<v Speaker 1>so sorry about that. It has never been an issue before.

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<v Speaker 2>I don't see how it could not have been an

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<v Speaker 2>issue before.

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<v Speaker 1>Okay, well, now everything should be fine. I've put down

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<v Speaker 1>the pen and paper. I will not be using my

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<v Speaker 1>computer keyboard, and I will be paying attention and just

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<v Speaker 1>I do have to take notes, but it will not

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<v Speaker 1>be loud, I promise, thank you. Yes, So go ahead.

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<v Speaker 1>What's the issue?

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<v Speaker 2>What is that? Are you?

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<v Speaker 1>Do?

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<v Speaker 2>You think type rater right now? Yeah?

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<v Speaker 1>Just type it down real quick because I don't have

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<v Speaker 1>any of the more quiet. I'm so sorry about that.

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<v Speaker 1>What was that?

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<v Speaker 2>You know? I stopped? Just just stop. I'm gonna rip

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<v Speaker 2>the ac out of the pall and throw it onto

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<v Speaker 2>my front yard so you all can drive by and

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<v Speaker 2>pick it up.

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<v Speaker 1>Okay, Well, then at this point I'll just let you

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<v Speaker 1>know it's a prank phone call and your sister set

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<v Speaker 1>you up, Jackie. Yes, this is actually Jubil from the

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<v Speaker 1>Jubil Show doing a phone brank on you, and your

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<v Speaker 1>sister Jackie set you up.

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<v Speaker 2>Oh my god, I'm need to count.

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<v Speaker 1>It's a joke, she said. I'm sorry. You've been trying

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<v Speaker 1>trying to get a hold of the air conditioning people

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<v Speaker 1>and you get really frustrated with bad customer service.

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<v Speaker 2>Oh my god, And yeah, you nailed that on there.

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<v Speaker 2>Wake up every morning with Jubal phone Franks