WEBVTT - Your Refrigerator Delivery Problems

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<v Speaker 1>Don't answer the phone, Elvis durand the Elvis durand phone tappen.

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<v Speaker 2>All right, Danielle, is this yours?

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<v Speaker 3>Yes? What do you have?

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<v Speaker 1>Colleen emails that my family recently bought a refrigerator from

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<v Speaker 1>a major department store, but when the new fridge came,

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<v Speaker 1>the movers would not take the old one away because

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<v Speaker 1>they said it was too big and against the policy.

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<v Speaker 1>After lots of fighting and frustration, my father paid the

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<v Speaker 1>workers some cash to move the fridge. Here's where you

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<v Speaker 1>come in. Call them and say that now they have

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<v Speaker 1>some back problems.

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<v Speaker 2>Because they move the fridge. Oh yeah, tell them my

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<v Speaker 2>dad is responsible. Okay, good gam Let's go Today's Danielle

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<v Speaker 2>phone tap and yeah, Hi, this is Lisa Sanders from CIL.

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<v Speaker 1>Yes, I'm calling you about a delivery that you had

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<v Speaker 1>at your house back in July.

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<v Speaker 2>Yes, for a refrigerator.

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<v Speaker 1>Yes, you had some of my workers move your old refrigerator.

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<v Speaker 3>Yes, and that was.

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<v Speaker 2>An illegal thing to do.

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<v Speaker 1>No, yes, no, yes, Why is that because we weren't

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<v Speaker 1>supposed to move your refrigerator in the first place, and

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<v Speaker 1>you're not supposed to bribe my workers to move it

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<v Speaker 1>for you.

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<v Speaker 3>I didn't bribe anybody, ma'am. In last they abed to

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<v Speaker 3>tell me in any of the written policy statements that

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<v Speaker 3>because I had a sub zero that they weren't going

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<v Speaker 3>to do this. Your people were gracious enough to help

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<v Speaker 3>me out. Okay, But if I want to imply that

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<v Speaker 3>I was bribing people, then I suggest you get an

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<v Speaker 3>attorney immediately. Well, this is customer service. This happened back

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<v Speaker 3>in July.

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<v Speaker 2>Yes, can I explain the problem.

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<v Speaker 1>One of the workers, Willie, has back issues now because

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<v Speaker 1>of moving that refrigerator, and you are going to be

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<v Speaker 1>responsible for his medical bills.

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<v Speaker 3>No I'm not.

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<v Speaker 2>Oh yes you are.

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<v Speaker 3>No, I'm not.

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<v Speaker 1>You should not have paid him money to move the

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<v Speaker 1>refrigerator in the first place, and then he wouldn't.

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<v Speaker 2>Have the seat that I paid him, Sir, don't be

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<v Speaker 2>stupid with me.

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<v Speaker 3>Don't be stupid with me either. Not my issue.

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<v Speaker 1>Man, The poor guy for twenty bucks has a lifetime

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<v Speaker 1>of bills because he has back issues.

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<v Speaker 3>Now he's employed to do heavy lifting. They didn't send

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<v Speaker 3>either the right people or a guy with a healthy back.

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<v Speaker 2>No, no, that's not my problem. He had a healthy

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<v Speaker 2>back till he left your house, sir.

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<v Speaker 3>So I didn't illegally do anything.

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<v Speaker 2>You bribed money, I didn't know.

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<v Speaker 3>Don't don't even say those words. I didn't bribe anybody.

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<v Speaker 3>You didn't right bribe these peoples when they're a fraudulent

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<v Speaker 3>act involved. Giving somebody a tip for doing good service

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<v Speaker 3>is not a fraudulent act.

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<v Speaker 2>You didn't give them.

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<v Speaker 3>That's where you went to school, but that's not in

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<v Speaker 3>my book.

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<v Speaker 1>What do you expect when you you know, we tell

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<v Speaker 1>you we're not going to move something, and you expect

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<v Speaker 1>us to move it?

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<v Speaker 3>Well? I expect when I sign a contract which stays

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<v Speaker 3>so remove the old refrigerator, they honor it well. Or

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<v Speaker 3>did you fail to see that part of the receipt?

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<v Speaker 2>Did you fail to see that?

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<v Speaker 3>I didn't fail to see anything, because there's nothing to read.

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<v Speaker 3>You check, you check the receipt, and you check the

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<v Speaker 3>bill of sale, and he'll say there's to deliver a

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<v Speaker 3>refrigerator and pick up the old one.

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<v Speaker 2>I have the contract right in front of me, and

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<v Speaker 2>right on it it says.

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<v Speaker 3>Unless it's a contract in front of me, and it

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<v Speaker 3>doesn't say that.

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<v Speaker 1>The law is is that when somebody goes to a

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<v Speaker 1>job and they know they're not supposed to do something,

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<v Speaker 1>but somebody bribes them to do it.

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<v Speaker 3>I didn't bribe him to do it.

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<v Speaker 2>Especially somebody who has no money like poor Willy.

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<v Speaker 3>No, No, you're confusing to issues. Poor Willy may not

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<v Speaker 3>have money, but poor Willy was not bribe.

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<v Speaker 2>If someone waves a twenty dollars bill in your face

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<v Speaker 2>and you don't have money, you're going to take it.

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<v Speaker 3>No, that's unfortunately bad judgment on poor Willie's part. If

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<v Speaker 3>poor WILLI doesn't have money, I am not paying his

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<v Speaker 3>medical bills.

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<v Speaker 1>When Willie said to you, look, we cannot move this

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<v Speaker 1>refrigerator for you. My boss finds out, I'll be in trouble.

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<v Speaker 1>What was your response, I'll give you twenty dollars right.

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<v Speaker 3>No, yes, that's not what I said.

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<v Speaker 2>Tell me what your response a saying?

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<v Speaker 3>You tell me what he said?

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<v Speaker 2>Do you know Willy has three children.

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<v Speaker 3>I feel sorry for Willy. Willie also has workmen's compensation

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<v Speaker 3>that Mack should pay if that's not my.

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<v Speaker 2>Problem, but it's not Necessary's fault.

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<v Speaker 3>Where are we going with this? Is there anything else

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<v Speaker 3>in this conversation we need to go over?

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<v Speaker 2>Yes, if I give you Willy's number, will you call

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<v Speaker 2>him and tell him yourself?

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<v Speaker 3>No?

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<v Speaker 2>Why not?

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<v Speaker 3>Because I don't need to.

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<v Speaker 2>Well, it'd be nice if you did that, because A.

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<v Speaker 3>I have no way of knowing that Willy hurt himself

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<v Speaker 3>on the job. B. I have no way of even

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<v Speaker 3>knowing that Willy hurt himself and my house. If I

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<v Speaker 3>understand it correctly, there was about six or seven. In fact,

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<v Speaker 3>there's a full truckload of refrigerator. So I have no

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<v Speaker 3>way of knowing whether Willy was trained properly to lift

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<v Speaker 3>not lift, you know, pull not pull. That's just trying

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<v Speaker 3>to say that I'm the only one that he got

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<v Speaker 3>hurt on. But sir, oh please, sir, please do.

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<v Speaker 2>Me for you have a sub zero refrigerator moved?

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<v Speaker 3>So they move it? Wait? Did will he move it

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<v Speaker 3>by himself?

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<v Speaker 1>No?

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<v Speaker 2>But he moved it with the other three guys and

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<v Speaker 2>they don't.

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<v Speaker 3>Have Oh I'm sorry he didn't move it with other

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<v Speaker 3>three people?

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<v Speaker 2>Well two people? What?

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<v Speaker 3>I'm sorry. I'm sorry you were there, right? You know

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<v Speaker 3>how many people moved the refrigeration?

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<v Speaker 2>Really told me with three people?

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<v Speaker 3>Willy's wrong, unfortunately.

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<v Speaker 2>Or four people whatever, I'm.

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<v Speaker 3>Sorry there was more. There was five.

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<v Speaker 2>I know that you paid sixty bucks total. That's what

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<v Speaker 2>I mean.

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<v Speaker 3>I'm sorry you were there. There was five people, not

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<v Speaker 3>just Willy that moved it alone. Oh so Willy was

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<v Speaker 3>probably lifting something heavier than and what three people would

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<v Speaker 3>lift it with a regular refrigerator.

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<v Speaker 2>You think because you have more money than he does,

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<v Speaker 2>that you can do that.

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<v Speaker 3>How do you know how much money I have?

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<v Speaker 1>Because you have more money than poor Willy. I know

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<v Speaker 1>that I know how much Willy makes.

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<v Speaker 3>How do you know how much I have.

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<v Speaker 2>Because I know the type of house that they delivered to.

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<v Speaker 3>Oh, I see, because where I live determines how much

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<v Speaker 3>I make.

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<v Speaker 2>Yeah, it does.

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<v Speaker 3>Oh really, that's kind of biased. I think. I hope

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<v Speaker 3>this is being recorded.

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<v Speaker 2>It's not being recorded, so I wish it would. It's

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<v Speaker 2>illegal to do those things.

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<v Speaker 3>You can call Willy for me and say that he

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<v Speaker 3>didn't hurt it in his back in my house. You

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<v Speaker 3>can do that and that's fine. You could tell Willy

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<v Speaker 3>that he'll have to recuperate his losses other ways. It

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<v Speaker 3>was very nice talking to you. We have nothing else

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<v Speaker 3>to discuss, Well.

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<v Speaker 2>We actually do.

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<v Speaker 3>What's that?

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<v Speaker 1>It's Danielle Monaro from Elvis Duran in the Morning show,

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<v Speaker 1>and you got phone tapped.

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<v Speaker 2>By Colleen. Oh my god, you are great, sir.

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<v Speaker 3>Really, you're pretty good yourself.

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<v Speaker 2>Thank you.

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<v Speaker 3>Now say goodbye to my daughter because you probably won't

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<v Speaker 3>be around tomorrow. I'm going to drop the sub zero

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<v Speaker 3>on the.

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<v Speaker 2>Elvis Duran phone tap. This phone tab was pre recorded

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<v Speaker 2>with permission granted by all parts the

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<v Speaker 1>Elvis Duran phone Tap only on Elvis Duran in the

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<v Speaker 1>Morning Show