Speaker 1: Don't answer the phone, Elvis durand the Elvis durand phone tappen.
Speaker 2: All right, Danielle, is this yours?
Speaker 3: Yes? What do you have?
Speaker 1: Colleen emails that my family recently bought a refrigerator from
Speaker 1: a major department store, but when the new fridge came,
Speaker 1: the movers would not take the old one away because
Speaker 1: they said it was too big and against the policy.
Speaker 1: After lots of fighting and frustration, my father paid the
Speaker 1: workers some cash to move the fridge. Here's where you
Speaker 1: come in. Call them and say that now they have
Speaker 1: some back problems.
Speaker 2: Because they move the fridge. Oh yeah, tell them my
Speaker 2: dad is responsible. Okay, good gam Let's go Today's Danielle
Speaker 2: phone tap and yeah, Hi, this is Lisa Sanders from CIL.
Speaker 1: Yes, I'm calling you about a delivery that you had
Speaker 1: at your house back in July.
Speaker 2: Yes, for a refrigerator.
Speaker 1: Yes, you had some of my workers move your old refrigerator.
Speaker 3: Yes, and that was.
Speaker 2: An illegal thing to do.
Speaker 1: No, yes, no, yes, Why is that because we weren't
Speaker 1: supposed to move your refrigerator in the first place, and
Speaker 1: you're not supposed to bribe my workers to move it
Speaker 1: for you.
Speaker 3: I didn't bribe anybody, ma'am. In last they abed to
Speaker 3: tell me in any of the written policy statements that
Speaker 3: because I had a sub zero that they weren't going
Speaker 3: to do this. Your people were gracious enough to help
Speaker 3: me out. Okay, But if I want to imply that
Speaker 3: I was bribing people, then I suggest you get an
Speaker 3: attorney immediately. Well, this is customer service. This happened back
Speaker 3: in July.
Speaker 2: Yes, can I explain the problem.
Speaker 1: One of the workers, Willie, has back issues now because
Speaker 1: of moving that refrigerator, and you are going to be
Speaker 1: responsible for his medical bills.
Speaker 3: No I'm not.
Speaker 2: Oh yes you are.
Speaker 3: No, I'm not.
Speaker 1: You should not have paid him money to move the
Speaker 1: refrigerator in the first place, and then he wouldn't.
Speaker 2: Have the seat that I paid him, Sir, don't be
Speaker 2: stupid with me.
Speaker 3: Don't be stupid with me either. Not my issue.
Speaker 1: Man, The poor guy for twenty bucks has a lifetime
Speaker 1: of bills because he has back issues.
Speaker 3: Now he's employed to do heavy lifting. They didn't send
Speaker 3: either the right people or a guy with a healthy back.
Speaker 2: No, no, that's not my problem. He had a healthy
Speaker 2: back till he left your house, sir.
Speaker 3: So I didn't illegally do anything.
Speaker 2: You bribed money, I didn't know.
Speaker 3: Don't don't even say those words. I didn't bribe anybody.
Speaker 3: You didn't right bribe these peoples when they're a fraudulent
Speaker 3: act involved. Giving somebody a tip for doing good service
Speaker 3: is not a fraudulent act.
Speaker 2: You didn't give them.
Speaker 3: That's where you went to school, but that's not in
Speaker 3: my book.
Speaker 1: What do you expect when you you know, we tell
Speaker 1: you we're not going to move something, and you expect
Speaker 1: us to move it?
Speaker 3: Well? I expect when I sign a contract which stays
Speaker 3: so remove the old refrigerator, they honor it well. Or
Speaker 3: did you fail to see that part of the receipt?
Speaker 2: Did you fail to see that?
Speaker 3: I didn't fail to see anything, because there's nothing to read.
Speaker 3: You check, you check the receipt, and you check the
Speaker 3: bill of sale, and he'll say there's to deliver a
Speaker 3: refrigerator and pick up the old one.
Speaker 2: I have the contract right in front of me, and
Speaker 2: right on it it says.
Speaker 3: Unless it's a contract in front of me, and it
Speaker 3: doesn't say that.
Speaker 1: The law is is that when somebody goes to a
Speaker 1: job and they know they're not supposed to do something,
Speaker 1: but somebody bribes them to do it.
Speaker 3: I didn't bribe him to do it.
Speaker 2: Especially somebody who has no money like poor Willy.
Speaker 3: No, No, you're confusing to issues. Poor Willy may not
Speaker 3: have money, but poor Willy was not bribe.
Speaker 2: If someone waves a twenty dollars bill in your face
Speaker 2: and you don't have money, you're going to take it.
Speaker 3: No, that's unfortunately bad judgment on poor Willie's part. If
Speaker 3: poor WILLI doesn't have money, I am not paying his
Speaker 3: medical bills.
Speaker 1: When Willie said to you, look, we cannot move this
Speaker 1: refrigerator for you. My boss finds out, I'll be in trouble.
Speaker 1: What was your response, I'll give you twenty dollars right.
Speaker 3: No, yes, that's not what I said.
Speaker 2: Tell me what your response a saying?
Speaker 3: You tell me what he said?
Speaker 2: Do you know Willy has three children.
Speaker 3: I feel sorry for Willy. Willie also has workmen's compensation
Speaker 3: that Mack should pay if that's not my.
Speaker 2: Problem, but it's not Necessary's fault.
Speaker 3: Where are we going with this? Is there anything else
Speaker 3: in this conversation we need to go over?
Speaker 2: Yes, if I give you Willy's number, will you call
Speaker 2: him and tell him yourself?
Speaker 3: No?
Speaker 2: Why not?
Speaker 3: Because I don't need to.
Speaker 2: Well, it'd be nice if you did that, because A.
Speaker 3: I have no way of knowing that Willy hurt himself
Speaker 3: on the job. B. I have no way of even
Speaker 3: knowing that Willy hurt himself and my house. If I
Speaker 3: understand it correctly, there was about six or seven. In fact,
Speaker 3: there's a full truckload of refrigerator. So I have no
Speaker 3: way of knowing whether Willy was trained properly to lift
Speaker 3: not lift, you know, pull not pull. That's just trying
Speaker 3: to say that I'm the only one that he got
Speaker 3: hurt on. But sir, oh please, sir, please do.
Speaker 2: Me for you have a sub zero refrigerator moved?
Speaker 3: So they move it? Wait? Did will he move it
Speaker 3: by himself?
Speaker 1: No?
Speaker 2: But he moved it with the other three guys and
Speaker 2: they don't.
Speaker 3: Have Oh I'm sorry he didn't move it with other
Speaker 3: three people?
Speaker 2: Well two people? What?
Speaker 3: I'm sorry. I'm sorry you were there, right? You know
Speaker 3: how many people moved the refrigeration?
Speaker 2: Really told me with three people?
Speaker 3: Willy's wrong, unfortunately.
Speaker 2: Or four people whatever, I'm.
Speaker 3: Sorry there was more. There was five.
Speaker 2: I know that you paid sixty bucks total. That's what
Speaker 2: I mean.
Speaker 3: I'm sorry you were there. There was five people, not
Speaker 3: just Willy that moved it alone. Oh so Willy was
Speaker 3: probably lifting something heavier than and what three people would
Speaker 3: lift it with a regular refrigerator.
Speaker 2: You think because you have more money than he does,
Speaker 2: that you can do that.
Speaker 3: How do you know how much money I have?
Speaker 1: Because you have more money than poor Willy. I know
Speaker 1: that I know how much Willy makes.
Speaker 3: How do you know how much I have.
Speaker 2: Because I know the type of house that they delivered to.
Speaker 3: Oh, I see, because where I live determines how much
Speaker 3: I make.
Speaker 2: Yeah, it does.
Speaker 3: Oh really, that's kind of biased. I think. I hope
Speaker 3: this is being recorded.
Speaker 2: It's not being recorded, so I wish it would. It's
Speaker 2: illegal to do those things.
Speaker 3: You can call Willy for me and say that he
Speaker 3: didn't hurt it in his back in my house. You
Speaker 3: can do that and that's fine. You could tell Willy
Speaker 3: that he'll have to recuperate his losses other ways. It
Speaker 3: was very nice talking to you. We have nothing else
Speaker 3: to discuss, Well.
Speaker 2: We actually do.
Speaker 3: What's that?
Speaker 1: It's Danielle Monaro from Elvis Duran in the Morning show,
Speaker 1: and you got phone tapped.
Speaker 2: By Colleen. Oh my god, you are great, sir.
Speaker 3: Really, you're pretty good yourself.
Speaker 2: Thank you.
Speaker 3: Now say goodbye to my daughter because you probably won't
Speaker 3: be around tomorrow. I'm going to drop the sub zero
Speaker 3: on the.
Speaker 2: Elvis Duran phone tap. This phone tab was pre recorded
Speaker 2: with permission granted by all parts the
Speaker 1: Elvis Duran phone Tap only on Elvis Duran in the
Speaker 1: Morning Show