1
00:00:00,480 --> 00:00:04,480
Speaker 1: Don't answer the phone, Elvis durand the Elvis durand phone tappen.

2
00:00:04,640 --> 00:00:05,880
Speaker 2: All right, Danielle, is this yours?

3
00:00:05,960 --> 00:00:06,800
Speaker 3: Yes? What do you have?

4
00:00:07,320 --> 00:00:10,520
Speaker 1: Colleen emails that my family recently bought a refrigerator from

5
00:00:10,520 --> 00:00:13,119
Speaker 1: a major department store, but when the new fridge came,

6
00:00:13,320 --> 00:00:15,440
Speaker 1: the movers would not take the old one away because

7
00:00:15,440 --> 00:00:17,960
Speaker 1: they said it was too big and against the policy.

8
00:00:18,239 --> 00:00:21,880
Speaker 1: After lots of fighting and frustration, my father paid the

9
00:00:21,920 --> 00:00:24,840
Speaker 1: workers some cash to move the fridge. Here's where you

10
00:00:24,920 --> 00:00:27,480
Speaker 1: come in. Call them and say that now they have

11
00:00:27,600 --> 00:00:29,160
Speaker 1: some back problems.

12
00:00:28,640 --> 00:00:30,920
Speaker 2: Because they move the fridge. Oh yeah, tell them my

13
00:00:31,000 --> 00:00:35,280
Speaker 2: dad is responsible. Okay, good gam Let's go Today's Danielle

14
00:00:35,320 --> 00:00:40,879
Speaker 2: phone tap and yeah, Hi, this is Lisa Sanders from CIL.

15
00:00:41,200 --> 00:00:43,839
Speaker 1: Yes, I'm calling you about a delivery that you had

16
00:00:43,840 --> 00:00:44,920
Speaker 1: at your house back in July.

17
00:00:45,320 --> 00:00:46,760
Speaker 2: Yes, for a refrigerator.

18
00:00:47,040 --> 00:00:51,280
Speaker 1: Yes, you had some of my workers move your old refrigerator.

19
00:00:52,159 --> 00:00:53,519
Speaker 3: Yes, and that was.

20
00:00:53,520 --> 00:00:54,680
Speaker 2: An illegal thing to do.

21
00:00:55,360 --> 00:01:00,280
Speaker 1: No, yes, no, yes, Why is that because we weren't

22
00:01:00,280 --> 00:01:02,760
Speaker 1: supposed to move your refrigerator in the first place, and

23
00:01:02,800 --> 00:01:05,800
Speaker 1: you're not supposed to bribe my workers to move it

24
00:01:05,840 --> 00:01:06,160
Speaker 1: for you.

25
00:01:06,560 --> 00:01:09,039
Speaker 3: I didn't bribe anybody, ma'am. In last they abed to

26
00:01:09,040 --> 00:01:11,840
Speaker 3: tell me in any of the written policy statements that

27
00:01:12,160 --> 00:01:14,160
Speaker 3: because I had a sub zero that they weren't going

28
00:01:14,200 --> 00:01:16,920
Speaker 3: to do this. Your people were gracious enough to help

29
00:01:17,000 --> 00:01:19,240
Speaker 3: me out. Okay, But if I want to imply that

30
00:01:19,280 --> 00:01:21,640
Speaker 3: I was bribing people, then I suggest you get an

31
00:01:21,640 --> 00:01:25,920
Speaker 3: attorney immediately. Well, this is customer service. This happened back

32
00:01:25,920 --> 00:01:26,360
Speaker 3: in July.

33
00:01:26,600 --> 00:01:27,959
Speaker 2: Yes, can I explain the problem.

34
00:01:28,360 --> 00:01:31,400
Speaker 1: One of the workers, Willie, has back issues now because

35
00:01:31,440 --> 00:01:34,160
Speaker 1: of moving that refrigerator, and you are going to be

36
00:01:34,200 --> 00:01:35,800
Speaker 1: responsible for his medical bills.

37
00:01:35,920 --> 00:01:36,320
Speaker 3: No I'm not.

38
00:01:36,520 --> 00:01:37,320
Speaker 2: Oh yes you are.

39
00:01:37,480 --> 00:01:37,920
Speaker 3: No, I'm not.

40
00:01:38,160 --> 00:01:40,039
Speaker 1: You should not have paid him money to move the

41
00:01:40,080 --> 00:01:42,400
Speaker 1: refrigerator in the first place, and then he wouldn't.

42
00:01:42,040 --> 00:01:44,160
Speaker 2: Have the seat that I paid him, Sir, don't be

43
00:01:44,240 --> 00:01:44,920
Speaker 2: stupid with me.

44
00:01:45,160 --> 00:01:47,040
Speaker 3: Don't be stupid with me either. Not my issue.

45
00:01:47,080 --> 00:01:49,480
Speaker 1: Man, The poor guy for twenty bucks has a lifetime

46
00:01:49,480 --> 00:01:51,080
Speaker 1: of bills because he has back issues.

47
00:01:51,120 --> 00:01:53,440
Speaker 3: Now he's employed to do heavy lifting. They didn't send

48
00:01:53,560 --> 00:01:55,680
Speaker 3: either the right people or a guy with a healthy back.

49
00:01:55,880 --> 00:01:57,800
Speaker 2: No, no, that's not my problem. He had a healthy

50
00:01:57,800 --> 00:01:59,080
Speaker 2: back till he left your house, sir.

51
00:01:59,320 --> 00:02:01,560
Speaker 3: So I didn't illegally do anything.

52
00:02:01,640 --> 00:02:03,200
Speaker 2: You bribed money, I didn't know.

53
00:02:03,320 --> 00:02:05,600
Speaker 3: Don't don't even say those words. I didn't bribe anybody.

54
00:02:05,640 --> 00:02:08,400
Speaker 3: You didn't right bribe these peoples when they're a fraudulent

55
00:02:08,480 --> 00:02:11,400
Speaker 3: act involved. Giving somebody a tip for doing good service

56
00:02:11,480 --> 00:02:12,359
Speaker 3: is not a fraudulent act.

57
00:02:12,440 --> 00:02:13,040
Speaker 2: You didn't give them.

58
00:02:13,000 --> 00:02:14,560
Speaker 3: That's where you went to school, but that's not in

59
00:02:14,560 --> 00:02:14,960
Speaker 3: my book.

60
00:02:15,120 --> 00:02:17,040
Speaker 1: What do you expect when you you know, we tell

61
00:02:17,080 --> 00:02:18,800
Speaker 1: you we're not going to move something, and you expect

62
00:02:18,880 --> 00:02:19,440
Speaker 1: us to move it?

63
00:02:19,600 --> 00:02:21,880
Speaker 3: Well? I expect when I sign a contract which stays

64
00:02:21,880 --> 00:02:24,960
Speaker 3: so remove the old refrigerator, they honor it well. Or

65
00:02:24,960 --> 00:02:26,640
Speaker 3: did you fail to see that part of the receipt?

66
00:02:26,760 --> 00:02:28,040
Speaker 2: Did you fail to see that?

67
00:02:28,480 --> 00:02:30,440
Speaker 3: I didn't fail to see anything, because there's nothing to read.

68
00:02:30,960 --> 00:02:32,920
Speaker 3: You check, you check the receipt, and you check the

69
00:02:33,000 --> 00:02:35,560
Speaker 3: bill of sale, and he'll say there's to deliver a

70
00:02:35,600 --> 00:02:37,200
Speaker 3: refrigerator and pick up the old one.

71
00:02:37,280 --> 00:02:39,280
Speaker 2: I have the contract right in front of me, and

72
00:02:39,360 --> 00:02:40,519
Speaker 2: right on it it says.

73
00:02:40,360 --> 00:02:42,480
Speaker 3: Unless it's a contract in front of me, and it

74
00:02:42,520 --> 00:02:43,160
Speaker 3: doesn't say that.

75
00:02:43,240 --> 00:02:45,480
Speaker 1: The law is is that when somebody goes to a

76
00:02:45,600 --> 00:02:48,040
Speaker 1: job and they know they're not supposed to do something,

77
00:02:48,040 --> 00:02:49,840
Speaker 1: but somebody bribes them to do it.

78
00:02:50,120 --> 00:02:51,480
Speaker 3: I didn't bribe him to do it.

79
00:02:51,480 --> 00:02:53,640
Speaker 2: Especially somebody who has no money like poor Willy.

80
00:02:53,960 --> 00:02:56,160
Speaker 3: No, No, you're confusing to issues. Poor Willy may not

81
00:02:56,200 --> 00:02:57,960
Speaker 3: have money, but poor Willy was not bribe.

82
00:02:58,000 --> 00:02:59,839
Speaker 2: If someone waves a twenty dollars bill in your face

83
00:02:59,880 --> 00:03:01,360
Speaker 2: and you don't have money, you're going to take it.

84
00:03:01,520 --> 00:03:04,480
Speaker 3: No, that's unfortunately bad judgment on poor Willie's part. If

85
00:03:04,480 --> 00:03:06,120
Speaker 3: poor WILLI doesn't have money, I am not paying his

86
00:03:06,160 --> 00:03:06,760
Speaker 3: medical bills.

87
00:03:06,800 --> 00:03:08,720
Speaker 1: When Willie said to you, look, we cannot move this

88
00:03:08,800 --> 00:03:11,200
Speaker 1: refrigerator for you. My boss finds out, I'll be in trouble.

89
00:03:11,280 --> 00:03:14,680
Speaker 1: What was your response, I'll give you twenty dollars right.

90
00:03:14,800 --> 00:03:16,880
Speaker 3: No, yes, that's not what I said.

91
00:03:16,960 --> 00:03:18,320
Speaker 2: Tell me what your response a saying?

92
00:03:18,320 --> 00:03:19,320
Speaker 3: You tell me what he said?

93
00:03:19,440 --> 00:03:21,040
Speaker 2: Do you know Willy has three children.

94
00:03:21,560 --> 00:03:24,119
Speaker 3: I feel sorry for Willy. Willie also has workmen's compensation

95
00:03:24,160 --> 00:03:25,680
Speaker 3: that Mack should pay if that's not my.

96
00:03:25,680 --> 00:03:27,440
Speaker 2: Problem, but it's not Necessary's fault.

97
00:03:27,520 --> 00:03:29,600
Speaker 3: Where are we going with this? Is there anything else

98
00:03:29,600 --> 00:03:30,880
Speaker 3: in this conversation we need to go over?

99
00:03:31,080 --> 00:03:33,120
Speaker 2: Yes, if I give you Willy's number, will you call

100
00:03:33,160 --> 00:03:34,120
Speaker 2: him and tell him yourself?

101
00:03:34,320 --> 00:03:34,480
Speaker 3: No?

102
00:03:34,840 --> 00:03:35,200
Speaker 2: Why not?

103
00:03:35,280 --> 00:03:36,080
Speaker 3: Because I don't need to.

104
00:03:36,240 --> 00:03:38,400
Speaker 2: Well, it'd be nice if you did that, because A.

105
00:03:38,440 --> 00:03:40,200
Speaker 3: I have no way of knowing that Willy hurt himself

106
00:03:40,240 --> 00:03:42,120
Speaker 3: on the job. B. I have no way of even

107
00:03:42,160 --> 00:03:44,280
Speaker 3: knowing that Willy hurt himself and my house. If I

108
00:03:44,360 --> 00:03:46,720
Speaker 3: understand it correctly, there was about six or seven. In fact,

109
00:03:46,720 --> 00:03:48,640
Speaker 3: there's a full truckload of refrigerator. So I have no

110
00:03:48,680 --> 00:03:51,000
Speaker 3: way of knowing whether Willy was trained properly to lift

111
00:03:51,080 --> 00:03:53,760
Speaker 3: not lift, you know, pull not pull. That's just trying

112
00:03:53,760 --> 00:03:55,240
Speaker 3: to say that I'm the only one that he got

113
00:03:55,280 --> 00:03:57,320
Speaker 3: hurt on. But sir, oh please, sir, please do.

114
00:03:57,320 --> 00:04:00,680
Speaker 2: Me for you have a sub zero refrigerator moved?

115
00:04:00,840 --> 00:04:02,320
Speaker 3: So they move it? Wait? Did will he move it

116
00:04:02,360 --> 00:04:02,800
Speaker 3: by himself?

117
00:04:02,840 --> 00:04:02,920
Speaker 1: No?

118
00:04:02,960 --> 00:04:04,320
Speaker 2: But he moved it with the other three guys and

119
00:04:04,320 --> 00:04:04,840
Speaker 2: they don't.

120
00:04:04,680 --> 00:04:06,080
Speaker 3: Have Oh I'm sorry he didn't move it with other

121
00:04:06,120 --> 00:04:06,640
Speaker 3: three people?

122
00:04:06,680 --> 00:04:07,520
Speaker 2: Well two people? What?

123
00:04:07,720 --> 00:04:09,760
Speaker 3: I'm sorry. I'm sorry you were there, right? You know

124
00:04:09,800 --> 00:04:10,960
Speaker 3: how many people moved the refrigeration?

125
00:04:11,080 --> 00:04:12,560
Speaker 2: Really told me with three people?

126
00:04:12,840 --> 00:04:14,600
Speaker 3: Willy's wrong, unfortunately.

127
00:04:14,160 --> 00:04:15,680
Speaker 2: Or four people whatever, I'm.

128
00:04:15,560 --> 00:04:17,279
Speaker 3: Sorry there was more. There was five.

129
00:04:17,640 --> 00:04:19,640
Speaker 2: I know that you paid sixty bucks total. That's what

130
00:04:19,640 --> 00:04:19,839
Speaker 2: I mean.

131
00:04:20,000 --> 00:04:21,839
Speaker 3: I'm sorry you were there. There was five people, not

132
00:04:21,920 --> 00:04:24,120
Speaker 3: just Willy that moved it alone. Oh so Willy was

133
00:04:24,120 --> 00:04:26,440
Speaker 3: probably lifting something heavier than and what three people would

134
00:04:26,440 --> 00:04:27,920
Speaker 3: lift it with a regular refrigerator.

135
00:04:28,000 --> 00:04:29,960
Speaker 2: You think because you have more money than he does,

136
00:04:29,960 --> 00:04:30,680
Speaker 2: that you can do that.

137
00:04:30,760 --> 00:04:31,880
Speaker 3: How do you know how much money I have?

138
00:04:31,920 --> 00:04:33,680
Speaker 1: Because you have more money than poor Willy. I know

139
00:04:33,720 --> 00:04:35,520
Speaker 1: that I know how much Willy makes.

140
00:04:35,600 --> 00:04:36,720
Speaker 3: How do you know how much I have.

141
00:04:36,920 --> 00:04:38,919
Speaker 2: Because I know the type of house that they delivered to.

142
00:04:39,200 --> 00:04:41,520
Speaker 3: Oh, I see, because where I live determines how much

143
00:04:41,520 --> 00:04:41,800
Speaker 3: I make.

144
00:04:41,920 --> 00:04:42,440
Speaker 2: Yeah, it does.

145
00:04:42,560 --> 00:04:44,440
Speaker 3: Oh really, that's kind of biased. I think. I hope

146
00:04:44,440 --> 00:04:45,279
Speaker 3: this is being recorded.

147
00:04:45,360 --> 00:04:47,640
Speaker 2: It's not being recorded, so I wish it would. It's

148
00:04:47,680 --> 00:04:48,880
Speaker 2: illegal to do those things.

149
00:04:49,040 --> 00:04:51,159
Speaker 3: You can call Willy for me and say that he

150
00:04:51,200 --> 00:04:52,960
Speaker 3: didn't hurt it in his back in my house. You

151
00:04:52,960 --> 00:04:54,800
Speaker 3: can do that and that's fine. You could tell Willy

152
00:04:54,880 --> 00:04:57,400
Speaker 3: that he'll have to recuperate his losses other ways. It

153
00:04:57,440 --> 00:04:59,320
Speaker 3: was very nice talking to you. We have nothing else

154
00:04:59,320 --> 00:05:00,159
Speaker 3: to discuss, Well.

155
00:05:00,040 --> 00:05:00,599
Speaker 2: We actually do.

156
00:05:01,120 --> 00:05:01,599
Speaker 3: What's that?

157
00:05:01,839 --> 00:05:04,240
Speaker 1: It's Danielle Monaro from Elvis Duran in the Morning show,

158
00:05:04,240 --> 00:05:05,640
Speaker 1: and you got phone tapped.

159
00:05:07,360 --> 00:05:12,360
Speaker 2: By Colleen. Oh my god, you are great, sir.

160
00:05:13,320 --> 00:05:14,799
Speaker 3: Really, you're pretty good yourself.

161
00:05:14,880 --> 00:05:15,240
Speaker 2: Thank you.

162
00:05:15,520 --> 00:05:17,320
Speaker 3: Now say goodbye to my daughter because you probably won't

163
00:05:17,320 --> 00:05:19,839
Speaker 3: be around tomorrow. I'm going to drop the sub zero

164
00:05:19,880 --> 00:05:21,400
Speaker 3: on the.

165
00:05:21,800 --> 00:05:26,160
Speaker 2: Elvis Duran phone tap. This phone tab was pre recorded

166
00:05:26,240 --> 00:05:28,600
Speaker 2: with permission granted by all parts the

167
00:05:28,760 --> 00:05:32,120
Speaker 1: Elvis Duran phone Tap only on Elvis Duran in the

168
00:05:32,160 --> 00:05:32,799
Speaker 1: Morning Show