WEBVTT - Why It's So Hard to Build a Startup Outside the Big Tech Hubs

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<v Speaker 1>A couple of years ago, an entrepreneur named Jayce Wilson

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<v Speaker 1>was trying to raise money for his finance startup called Neighborly.

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<v Speaker 1>Jason is from a small town in Missouri, and he

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<v Speaker 1>started looking for local investors in Kansas City. I love

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<v Speaker 1>Kansas City with all my heart and tried for two

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<v Speaker 1>and a half years to really make something work there,

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<v Speaker 1>but he just couldn't get the help he needed. He

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<v Speaker 1>met with about twenty five investors and they all told

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<v Speaker 1>him no. It was heartbreaking, you know, because it was

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<v Speaker 1>we took it as we're just stupid, we're failures, you know,

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<v Speaker 1>like we can't do this. It took coming to California

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<v Speaker 1>to find somebody who believed in the company. I don't

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<v Speaker 1>think of him as a as a movie movie sorry,

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<v Speaker 1>and that's where he's got to start. But you know,

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<v Speaker 1>he's a very savvy business person, so I wasn't surprised

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<v Speaker 1>by him getting it like that. That investor he's talking about,

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<v Speaker 1>it's Ashton Kutcher, Yes, the Ashton Kutcher. For Jace. It

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<v Speaker 1>turned out to be easier to get money from a

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<v Speaker 1>world famous movie star and an investor in startups like

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<v Speaker 1>Uber and Airbnb than from investors back home. After all

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<v Speaker 1>the rejections he faced in Missouri, Jas came out to

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<v Speaker 1>California in two thousand and fourteen to enroll in a

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<v Speaker 1>startup accelerator kind of like a boot camp for founders

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<v Speaker 1>to help them build their businesses. The programs called five

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<v Speaker 1>D Startups, and it gave him some credibility in Silicon Valley,

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<v Speaker 1>but not back in Kansas City. I think it was

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<v Speaker 1>also people in Kansas City were looking at the D

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<v Speaker 1>name of the company and saying, you're not a finance guy.

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<v Speaker 1>You know, they were expecting something to show up in

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<v Speaker 1>a three piece suit and to you know, sort of

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<v Speaker 1>pattern pattern match with what they know from the world

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<v Speaker 1>of all my banking. Working more and more out of California,

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<v Speaker 1>Jason realized that he was tapping into some key advantages

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<v Speaker 1>in the Bay Area, so after closing a five point

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<v Speaker 1>five million dollar funding round that included a check from Ashton,

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<v Speaker 1>Jas decided to stay out West, abandoning his dream of

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<v Speaker 1>building his company in the show me State. Hi, I'm

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<v Speaker 1>brad Stone and I'm Sarah mcbrad and this week on

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<v Speaker 1>Decrypted will expore one of the technology industry's biggest contradictions

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<v Speaker 1>a lot of effort has gone into cultivating entrepreneurs outside

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<v Speaker 1>Silicon Valley, but building a startup someplace else can be

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<v Speaker 1>really tough. This isn't just in Kansas City, and the

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<v Speaker 1>experience isn't unique to Jason. It's something familiar to founders

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<v Speaker 1>in lots of smaller cities all across America, and it's

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<v Speaker 1>not for lack of smart people or big ideas. Often

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<v Speaker 1>the problem comes down to how much harder it can

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<v Speaker 1>be to get capital when you're away from big venture centers.

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<v Speaker 1>Think about this. Last year, venture capitalists invested sixty nine

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<v Speaker 1>billion in startup companies. That's billion with a B, but

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<v Speaker 1>almost all of it went to startups in California, Massachusetts,

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<v Speaker 1>and New York. If you're a startup and you're not

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<v Speaker 1>in any one of those places, good luck. And Kansas

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<v Speaker 1>City even got what it thought would be a huge

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<v Speaker 1>advantage Six years ago. Alphabet, the company we used to

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<v Speaker 1>call Google, said it would kick off a massive initiative

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<v Speaker 1>in Kansas City. Right at the time, Google wanted to

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<v Speaker 1>blank at the country with super fast, super cheap fiber internet,

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<v Speaker 1>starting with Kansas City. People from the mayor on down

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<v Speaker 1>thought that would do a lot for the city, and

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<v Speaker 1>in particular that it would jump start small technology companies.

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<v Speaker 1>Think of education, think of entertainment, think of e commerce,

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<v Speaker 1>think of attracting developers. And not only that, but it

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<v Speaker 1>just drives the economy around you. So for Kansas City,

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<v Speaker 1>it's been toasting. That's a Google executive Milo Meddon talking

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<v Speaker 1>in a video presentation during the announcement that Google Fiber

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<v Speaker 1>was coming to Kansas City. Over a thousand cities had

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<v Speaker 1>competed to be the first to get it in Kansas

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<v Speaker 1>City one, but not everything turned out like you said.

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<v Speaker 1>Google gave about a hundred schools in Kansas City free fiber,

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<v Speaker 1>and in some ways, Kansas City is doing great in education.

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<v Speaker 1>About forty of the population has at least an associate's degree.

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<v Speaker 1>That's way ahead of other cities in size, like Las

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<v Speaker 1>Vegas and Cleveland, but its economies growing slower than the

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<v Speaker 1>rest of the country. Things could be turning based on

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<v Speaker 1>some government economic data for last year, but in two

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<v Speaker 1>thousand twelve, two thousand thirteen, two thousand fourteen, and two

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<v Speaker 1>thousand fifteen, Kansas City grew slower than the rest of America. Also,

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<v Speaker 1>a smaller percentage of the population works for startups. Mayor

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<v Speaker 1>Mark Holland of Kansas City, Kansas said evaluating specific benefits

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<v Speaker 1>of Google Fiber is tough. One of the things it's

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<v Speaker 1>hard to measure is without this, would we have done worse.

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<v Speaker 1>He points to lots of ways the city has done

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<v Speaker 1>well over the long term, like overall job growth. I

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<v Speaker 1>do think Google has had an impact on that, but

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<v Speaker 1>I don't know if I'm if I would be the

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<v Speaker 1>right person to parse out percentage that represents. When it

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<v Speaker 1>comes to startups, It's not like there's no money to

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<v Speaker 1>spend on them. All around America. There's a ton in theory.

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<v Speaker 1>In Kansas City where Jason's some people are incredibly well off,

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<v Speaker 1>building big name art museums and hospitals. They also build

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<v Speaker 1>huge companies like Sprint and Hallmark. Driving around there, I

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<v Speaker 1>saw that it's a pretty city. It's green. You pass

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<v Speaker 1>landmarks all the time, performance halls and sports arenas, galleries,

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<v Speaker 1>lots of corporate headquarters. You can tell people care about

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<v Speaker 1>the place. The disconnect seems to be young companies. Entrepreneurs

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<v Speaker 1>say it's really really hard to get investors interested in

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<v Speaker 1>companies that don't have physical assets or are going to

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<v Speaker 1>take a long time to get any revenue. And yet

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<v Speaker 1>Jason's company is all about real stuff. He helps people

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<v Speaker 1>build things like parks and roads in their hometowns. His

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<v Speaker 1>ideas to make bonds for local public projects much easier

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<v Speaker 1>for everyday people to invest in, to give something a

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<v Speaker 1>little boring, a little zing. Make sexy again, right, Which

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<v Speaker 1>that's the top piece of advice Jay says he got

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<v Speaker 1>from Ashton Kutcher. It's even up on a poster right

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<v Speaker 1>when you walk into neighbor Lae office in San Francisco.

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<v Speaker 1>Let's hear that one more time. Make bond sexy again, right,

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<v Speaker 1>Which is a crazy silly phrase, right, But it's also

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<v Speaker 1>we think about it, you know, when we want to

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<v Speaker 1>bring people back to the habit of investing in the

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<v Speaker 1>community has to be fun and rewarding and sexy. Right.

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<v Speaker 1>It can't just be uh, you know, based on the

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<v Speaker 1>plane math. Has to be, you know, something that they

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<v Speaker 1>value beyond just the investment, because US bonds are is

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<v Speaker 1>such a a funky kind of you know, asset class

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<v Speaker 1>at this point, they you know, and it really needs

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<v Speaker 1>to be about the story of investing in your community.

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<v Speaker 1>Jason was telling me all this from his office just

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<v Speaker 1>off Union Square in San Francisco. It's a big shopping

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<v Speaker 1>district but also home to a lot of banks and

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<v Speaker 1>cooled cast iron buildings. Neighborli is in one of those,

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<v Speaker 1>and it's old school, no lobby. You just get buzzed

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<v Speaker 1>in from the street and ride the elevator up. They

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<v Speaker 1>have the whole sixth floor, but it's not actually so big,

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<v Speaker 1>one of those narrow railroad style buildings, high ceilings, exposed bricks,

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<v Speaker 1>typical startup. When you get off the elevator, you see

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<v Speaker 1>rows of old bond certificates hanging in front of you.

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<v Speaker 1>It's actually a California version of their office in Kansas City.

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<v Speaker 1>They still keep a foothold there. Yeah, we've got an

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<v Speaker 1>event space and then our office that's open, big windows,

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<v Speaker 1>lots of plants and fun things. That's Chris Parrot showing

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<v Speaker 1>me around neighbor Le's office in Kansas City. He's one

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<v Speaker 1>of Jason's co founders. We've got and that's the other

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<v Speaker 1>co founder, Patrick Hasti. He's the compliance officer. Chris is

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<v Speaker 1>the numbers guy. Super nice space. Frankly, I think um

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<v Speaker 1>for a very reasonable price, especially when compared to the

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<v Speaker 1>coasts or other larger cities. That's what I heard from

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<v Speaker 1>a lot of startups in Kansas City how little it

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<v Speaker 1>costs to do business there. But I got the sense

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<v Speaker 1>that could almost be a bad thing. Perhaps part of

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<v Speaker 1>the reason so many startups succeed in slicon valleys, that

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<v Speaker 1>there's so much pressure since that another company could eat

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<v Speaker 1>your lunch at any time. Why not. Entrepreneur told me

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<v Speaker 1>about how life in Kansas City was almost too easy.

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<v Speaker 1>He said it allowed people to dabble in starting companies

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<v Speaker 1>without really committing. He even had a word for it.

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<v Speaker 1>I ran it by Jay's from neighborly. Are you familiar

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<v Speaker 1>with the term entrepreneur? Entrepreneur? Somebody told me there are

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<v Speaker 1>a lot of entrepreneurs in Kansas City. Entrepreneur. Um, yeah,

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<v Speaker 1>let's see entrepreneur. What can you help me define it.

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<v Speaker 1>It's like somebody wants to be an entrepreneur, but they

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<v Speaker 1>because people aren't as comfortable with the concept of risk

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<v Speaker 1>do it on the side. Like the Jays said, in

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<v Speaker 1>some ways, starting a software business is actually riskier in

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<v Speaker 1>Kansas City. It gets back to, you know, in silicon value,

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<v Speaker 1>if an engineer commits to a project and you know,

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<v Speaker 1>they may you know, take lower uh salary for a

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<v Speaker 1>year or two and get a larger chunk of equity

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<v Speaker 1>and something that may or may not work out. Um,

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<v Speaker 1>but if that thing doesn't work out, you know, they're

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<v Speaker 1>not in an unemployment line for six months, or they're

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<v Speaker 1>not trying to retool their career to figure out how

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<v Speaker 1>they can remain relevant in the the future. They're being sought

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<v Speaker 1>after by ten other companies at any given time. Let's

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<v Speaker 1>play Devil's advocate here. That situation could really be a plus.

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<v Speaker 1>It might mean companies that do start up in the

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<v Speaker 1>Hartland have less turnover and can really focus. Yeah, while

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<v Speaker 1>I was in Kansas City, I met an entrepreneur called

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<v Speaker 1>make Farmer who spent a few years trying to get

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<v Speaker 1>a search company called Leap off the ground. He explained

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<v Speaker 1>something he noticed on a visit to Silicon Valley talking

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<v Speaker 1>with an Apple executive in a coffee shop near Stanford University.

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<v Speaker 1>She said, I don't know how you can do this

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<v Speaker 1>from Kansas City, just since this energy in this room,

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<v Speaker 1>and I actually took the complete opposite point of view

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<v Speaker 1>that you know, if you're gonna build something, it's going

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<v Speaker 1>to be very unique and it's going to have a

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<v Speaker 1>completely different point of view doing it on a call

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<v Speaker 1>it an island or a place like Kansas City. I

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<v Speaker 1>think you have a and you can tap in to

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<v Speaker 1>any of the relevant movements that are happening in in

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<v Speaker 1>technology UH and know how to leverage those as need be.

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<v Speaker 1>But you're able to stay really focused on what you're

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<v Speaker 1>wanting to build. Makes company didn't work out, but there's

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<v Speaker 1>evidence to back him up. Last year, the big Chinese

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<v Speaker 1>company Ali Baba spent a hundred million dollars buying a

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<v Speaker 1>Kansas City startup. I verify the scan veins in your

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<v Speaker 1>eye to figure out if you're who you say you are.

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<v Speaker 1>And another company, c Tufo, has raised a hundred million

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<v Speaker 1>dollars from investors like the big Singapore firm Tomask working

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<v Speaker 1>on some cool financing ideas around working capital. Noticed that

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<v Speaker 1>those companies got major backing from firms outside Kansas City.

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<v Speaker 1>That's because raising cash away from big venture centers like

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<v Speaker 1>San Francisco it's just too hard. Exactly. Here's Jay's talking

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<v Speaker 1>about trying to raise money a couple of years ago,

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<v Speaker 1>and at that time it was still you know, give

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<v Speaker 1>us your you know, your pro forma for five years. UM,

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<v Speaker 1>tell us how you're going to get to profitability in

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<v Speaker 1>the next year. It was tell us, you know what

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<v Speaker 1>physical assets you're gonna buy so that part of our

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<v Speaker 1>money isn't you know, is recoverable in the event that

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<v Speaker 1>this goes under. The problem is Neighborly was a startup.

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<v Speaker 1>They didn't have pro format revenue, that's essentially projected revenue,

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<v Speaker 1>and their path to profitability is years away. They didn't

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<v Speaker 1>need any physical assets and didn't plan to buy any.

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<v Speaker 1>For most investors in Kansas City, that made them bad bet.

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<v Speaker 1>Here's lancelom Ay, an investor at open Air, one of

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<v Speaker 1>the more established VC firms in Kansas City, talking about startups.

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<v Speaker 1>There probably a fair criticism for from some of the

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<v Speaker 1>you know, the founders of the entrepreneurs to say that

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<v Speaker 1>they're collector of being held with a higher standards. They

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<v Speaker 1>probably are, but that's not just the Kansas City issue,

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<v Speaker 1>and probably anywhere he means anywhere except Silicon Valley. In

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<v Speaker 1>place like Silicon Valley, you know, people probably air on

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<v Speaker 1>the side of taking more risks on at the Series

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<v Speaker 1>A level because they're because the fear of missing out

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<v Speaker 1>by Series A. He means the first investment round founders

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<v Speaker 1>ways after they've tapped out friends and family. I think

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<v Speaker 1>the biggest issue that we have here is probably you know,

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<v Speaker 1>we don't yet have um it's a chicken and the

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<v Speaker 1>egg problem. We don't have as many funds investing here

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<v Speaker 1>that are here and that are investing here as we

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<v Speaker 1>would like, and not the function of you know, having

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<v Speaker 1>more available startups to invest in, and the more successful

0:13:59.679 --> 0:14:01.840
<v Speaker 1>start so we have here, the more that old capital

0:14:01.920 --> 0:14:05.160
<v Speaker 1>to kind of feed. But Chase did get around that

0:14:05.240 --> 0:14:08.960
<v Speaker 1>lack of hometown capital, right. Jason was something of a

0:14:08.960 --> 0:14:11.640
<v Speaker 1>mover and shaker in Kansas City. He'd been part of

0:14:11.679 --> 0:14:14.560
<v Speaker 1>the group that helped convince Google to wire Kansas City

0:14:14.600 --> 0:14:17.680
<v Speaker 1>for fiber Internet, and through that project he got to

0:14:17.720 --> 0:14:21.920
<v Speaker 1>know another mover and shaker, Lisa Mitchell. Lisa introduced him

0:14:21.960 --> 0:14:25.360
<v Speaker 1>to an entrepreneur, Bow fish Back, who founded a startup

0:14:25.400 --> 0:14:28.320
<v Speaker 1>called Zarle, and Bow introduced him to one of his

0:14:28.360 --> 0:14:32.080
<v Speaker 1>own investors, Ashton Kutcher. Ashton grew up in a small

0:14:32.120 --> 0:14:35.240
<v Speaker 1>town in Iowa, not far from the small farm town

0:14:35.280 --> 0:14:38.560
<v Speaker 1>where Jays grew up in Missouri. Do you think part

0:14:38.560 --> 0:14:41.520
<v Speaker 1>of the appeal for Ashton was that he's a Midwesterner too,

0:14:41.640 --> 0:14:45.560
<v Speaker 1>and he liked to see, Yeah, he he has a

0:14:45.640 --> 0:14:50.200
<v Speaker 1>unique perspective. He's seen like the United States and communities

0:14:50.240 --> 0:14:52.800
<v Speaker 1>from the same eyes that I saw that like this

0:14:53.040 --> 0:14:56.160
<v Speaker 1>very small town right that a town center, and and

0:14:56.240 --> 0:14:58.760
<v Speaker 1>he gets community and he gets, you know, the need

0:14:58.840 --> 0:15:01.760
<v Speaker 1>to come together and to good projects like schools and

0:15:01.800 --> 0:15:07.360
<v Speaker 1>parks and libraries. And he's also exceptionally savvy as a

0:15:07.400 --> 0:15:17.080
<v Speaker 1>business person and understands how industries operate with middleman. Kansas

0:15:17.120 --> 0:15:21.040
<v Speaker 1>City has worked pretty hard to foster startup community. One

0:15:21.080 --> 0:15:23.720
<v Speaker 1>guy who has worked on it is Matthew Marcus. He's

0:15:23.760 --> 0:15:27.200
<v Speaker 1>helped pull together a community of entrepreneurs in a neighborhood

0:15:27.280 --> 0:15:32.440
<v Speaker 1>nicknamed Startup Village. Matthew showed me around and I asked

0:15:32.520 --> 0:15:35.640
<v Speaker 1>him whether it stings a little when a promising startup

0:15:35.680 --> 0:15:41.600
<v Speaker 1>like neighborly leads town. Oh gosh, no, not at all. Um. No,

0:15:41.720 --> 0:15:44.120
<v Speaker 1>I mean the thing is is that, I mean, entrepreneurship

0:15:44.200 --> 0:15:48.880
<v Speaker 1>obviously very difficult path, professional path. Um. You know, sometimes

0:15:48.880 --> 0:15:51.240
<v Speaker 1>a startup needs to go away from Kansas City or

0:15:51.280 --> 0:15:55.200
<v Speaker 1>elsewhere to get to the next level. UM. I always

0:15:55.240 --> 0:15:57.720
<v Speaker 1>wish him the best of luck, um, and I hope

0:15:57.760 --> 0:15:59.200
<v Speaker 1>they stay in touch. I mean it's almost like a

0:15:59.240 --> 0:16:01.640
<v Speaker 1>family member going off to the next phase of their

0:16:01.720 --> 0:16:03.760
<v Speaker 1>journey and is hey, well, we'll see again, I hope

0:16:03.760 --> 0:16:06.240
<v Speaker 1>and best of luck. He might end up saying that

0:16:06.280 --> 0:16:10.560
<v Speaker 1>to Google Fiber. Last year, Alphabet stopped fibers expansion to

0:16:10.640 --> 0:16:14.760
<v Speaker 1>more cities. Fiber laid off staff. The project CEO left

0:16:14.800 --> 0:16:17.600
<v Speaker 1>in October, and the new head is far more focused

0:16:17.640 --> 0:16:21.040
<v Speaker 1>on wireless. You could say that Fiber is on hold,

0:16:21.720 --> 0:16:24.520
<v Speaker 1>but the people in Kansas City who have it still

0:16:24.560 --> 0:16:28.240
<v Speaker 1>have it now. Other providers there off for fiber internet

0:16:28.280 --> 0:16:31.960
<v Speaker 1>to Plenty of people believe it's perfectly possible to nurture

0:16:31.960 --> 0:16:34.680
<v Speaker 1>startup communities almost anywhere in the country. One of the

0:16:34.680 --> 0:16:38.280
<v Speaker 1>most famous advocates is of venture capitalist named brad Feld.

0:16:38.480 --> 0:16:41.160
<v Speaker 1>Brad lives in Boulder, Colorado, a small town with a

0:16:41.160 --> 0:16:44.400
<v Speaker 1>lot of startups. He wrote a whole book on this idea,

0:16:44.640 --> 0:16:47.080
<v Speaker 1>and he also started a boot camp for startups called

0:16:47.320 --> 0:16:50.000
<v Speaker 1>tech Stars. It operates in a lot of cities he

0:16:50.040 --> 0:16:54.120
<v Speaker 1>wouldn't think of as big tech centers. That includes Kansas City, right.

0:16:54.160 --> 0:16:56.520
<v Speaker 1>Didn't brad Feld even by a house there? Yeah, he

0:16:56.560 --> 0:16:59.440
<v Speaker 1>did right after Google Fiber came to town. I actually

0:16:59.520 --> 0:17:03.720
<v Speaker 1>visited at house in January. Matthew Marcus, who also runs

0:17:03.720 --> 0:17:08.679
<v Speaker 1>the Kansas City Startup Foundation gave me a tour. Are

0:17:08.680 --> 0:17:17.920
<v Speaker 1>you kidding me? Wow? Brad Let's promising young entrepreneurs lived

0:17:17.960 --> 0:17:20.439
<v Speaker 1>there for free. Let's just say they don't always have

0:17:20.480 --> 0:17:23.199
<v Speaker 1>time for housekeeping. I can only imagine. So, Sarah, what

0:17:23.240 --> 0:17:25.959
<v Speaker 1>do you think can Kansas City join the ranks of

0:17:26.080 --> 0:17:29.359
<v Speaker 1>San Francisco and Beijing is one of the world's top

0:17:29.480 --> 0:17:32.679
<v Speaker 1>tech startup hubs. I've actually thought about it a lot,

0:17:32.800 --> 0:17:35.320
<v Speaker 1>and I think that a lot more cities are going

0:17:35.359 --> 0:17:37.920
<v Speaker 1>to become tech startup phubs. I think it's just going

0:17:37.960 --> 0:17:41.199
<v Speaker 1>to get easier for places all over the world. And

0:17:41.240 --> 0:17:44.240
<v Speaker 1>I think it has a lot to do with capital

0:17:44.600 --> 0:17:46.920
<v Speaker 1>that I think will be easier to get. I think

0:17:47.400 --> 0:17:50.920
<v Speaker 1>the fact Ali Baba went to Kansas City and invested

0:17:51.040 --> 0:17:55.320
<v Speaker 1>and didn't make the company leave town is huge. Yeah,

0:17:55.359 --> 0:17:58.840
<v Speaker 1>that's interesting. I mean, I think all these smaller cities

0:17:58.880 --> 0:18:00.719
<v Speaker 1>have a little bit of an uphill battle. It's not

0:18:00.800 --> 0:18:05.400
<v Speaker 1>just the availability of capital, but the absence of mentors

0:18:05.520 --> 0:18:09.440
<v Speaker 1>and other companies that established technology companies that can pave

0:18:09.480 --> 0:18:13.720
<v Speaker 1>the way and throw off experienced founders, the engineers who,

0:18:13.920 --> 0:18:17.080
<v Speaker 1>upon graduating, if they are great and qualified, they might

0:18:17.119 --> 0:18:19.320
<v Speaker 1>go seek out a place like San Francisco. On the

0:18:19.320 --> 0:18:22.040
<v Speaker 1>other hand, as we both know, the cost of living

0:18:22.480 --> 0:18:24.520
<v Speaker 1>on the coast is getting out of control, and so

0:18:24.640 --> 0:18:27.280
<v Speaker 1>maybe a place like Kansas City starts to be alluring

0:18:27.320 --> 0:18:30.080
<v Speaker 1>in that way as a sort of economic alternative. Right.

0:18:30.200 --> 0:18:33.360
<v Speaker 1>I think it's changing. It's just taking way way longer

0:18:33.400 --> 0:18:36.560
<v Speaker 1>than you'd think. And there are other problems there too,

0:18:36.600 --> 0:18:39.480
<v Speaker 1>Like they don't have a big university like Stanford that's

0:18:39.560 --> 0:18:45.159
<v Speaker 1>just spinning off engineers. They have some, but they're farther away. Right, Well,

0:18:45.240 --> 0:18:48.080
<v Speaker 1>let me ask you this question. Did Google over promise

0:18:48.160 --> 0:18:50.760
<v Speaker 1>with Google Fiber when it came to town. I think

0:18:50.800 --> 0:18:54.560
<v Speaker 1>with Google everyone just thought, gig a bit Internet. That

0:18:54.760 --> 0:18:59.359
<v Speaker 1>just sounds amazing. And the fact is, it seems like

0:19:00.080 --> 0:19:03.280
<v Speaker 1>but liked gig a bit Internet. It turned out, you know,

0:19:03.640 --> 0:19:06.639
<v Speaker 1>people like getting on the Internet a little faster. But

0:19:06.800 --> 0:19:09.840
<v Speaker 1>for most startups it really didn't make a big difference.