WEBVTT - Preview: Georges Elhedery on HSBC’s AI-Powered Reset

0:00:01.360 --> 0:00:04.400
<v Speaker 1>Hi, everyone, it's friend Scene from Leaders. I hope everyone

0:00:04.480 --> 0:00:07.200
<v Speaker 1>enjoyed the podcast with Melinda Gates, the first one of

0:00:07.200 --> 0:00:10.400
<v Speaker 1>the series. I hope you subscribe to the new podcast,

0:00:10.400 --> 0:00:12.960
<v Speaker 1>but also shared it with friends. Next week we speak

0:00:13.000 --> 0:00:16.160
<v Speaker 1>to Georgie L. Henry, the chief executive of HSBC. Was

0:00:16.200 --> 0:00:19.840
<v Speaker 1>a really wide ranging conversation about how you tell employees

0:00:20.120 --> 0:00:22.799
<v Speaker 1>that there are on a performance review, how do you

0:00:22.800 --> 0:00:25.400
<v Speaker 1>take some of those really difficult decisions when you have

0:00:25.480 --> 0:00:28.120
<v Speaker 1>so many people that depend on you. We also talked

0:00:28.160 --> 0:00:31.240
<v Speaker 1>about AI. Here's a taster of that conversation. The full

0:00:31.280 --> 0:00:36.240
<v Speaker 1>interview will be released next week. If you're a young

0:00:36.320 --> 0:00:38.199
<v Speaker 1>kid today and you want to get into banking, what

0:00:38.200 --> 0:00:40.960
<v Speaker 1>do you study? Let me try to answer it with

0:00:41.040 --> 0:00:45.159
<v Speaker 1>two prong approach. The first one JENAI specific right. We

0:00:45.280 --> 0:00:49.120
<v Speaker 1>now rolled to one hundred and seventy thousand of our

0:00:49.200 --> 0:00:54.400
<v Speaker 1>colleagues internal productivity tools that can materially improve their capabilities

0:00:54.400 --> 0:01:00.560
<v Speaker 1>of reading documents, reading emails, writing documents, emails, querting challenging process.

0:01:00.920 --> 0:01:03.880
<v Speaker 1>One hundred and seventy thousand of our employees. I mean

0:01:03.880 --> 0:01:06.559
<v Speaker 1>soon soon, all the way to the two hundred plus

0:01:06.600 --> 0:01:09.360
<v Speaker 1>thousand employees. Of course, I will be monitoring usage. I'll

0:01:09.360 --> 0:01:13.399
<v Speaker 1>be monitoring super usage. Those will be the most you know,

0:01:13.480 --> 0:01:18.280
<v Speaker 1>kind of influencing among their colleagues to drive the utilization.

0:01:18.600 --> 0:01:22.880
<v Speaker 1>But utilization is not optional because that's how people remain

0:01:23.319 --> 0:01:26.120
<v Speaker 1>very relevant in the future workforce five years down the road.

0:01:26.440 --> 0:01:30.480
<v Speaker 1>But we're using GENI in wealth, We're using GENI in markets,

0:01:30.520 --> 0:01:35.120
<v Speaker 1>We're using GENI in contact centers. We're using GENI of

0:01:35.160 --> 0:01:39.000
<v Speaker 1>course in technology. Now thirty thousand of our technologists engineers

0:01:39.040 --> 0:01:42.360
<v Speaker 1>are enabled with GENI. The speed at which we're able

0:01:42.400 --> 0:01:49.279
<v Speaker 1>to patch for say, code weaknesses or kind of vulnerabilities

0:01:49.800 --> 0:01:53.760
<v Speaker 1>is ten times faster already now than was the case

0:01:53.800 --> 0:01:56.960
<v Speaker 1>last year. Ten times are We're not talking in twelve months.

0:01:57.080 --> 0:01:59.360
<v Speaker 1>In twelve months, we're not talking we're not talking some

0:01:59.440 --> 0:02:02.600
<v Speaker 1>productivity in five years. We're talking productivity already here. This

0:02:02.760 --> 0:02:06.040
<v Speaker 1>is huge transformation, So you can imagine how important it

0:02:06.120 --> 0:02:08.600
<v Speaker 1>is now. I go back to the first part of

0:02:08.639 --> 0:02:11.000
<v Speaker 1>your question from scene is what are the skills that

0:02:11.040 --> 0:02:13.720
<v Speaker 1>are needed for banks? I would say there is no

0:02:14.040 --> 0:02:18.240
<v Speaker 1>one particular skill that's going to be critical, but it

0:02:18.320 --> 0:02:21.520
<v Speaker 1>is going to be the ability to learn because you

0:02:21.560 --> 0:02:24.360
<v Speaker 1>can come in a bank coming from an engineering background,

0:02:24.680 --> 0:02:28.440
<v Speaker 1>from a technology background from an accounting background. But once

0:02:28.480 --> 0:02:33.880
<v Speaker 1>you're in the bank your career, the customer's expectations are

0:02:33.919 --> 0:02:35.919
<v Speaker 1>such that you're going to have to continue to learn,

0:02:36.360 --> 0:02:38.360
<v Speaker 1>and a few think you know it all. Then there's

0:02:38.560 --> 0:02:44.200
<v Speaker 1>no place for those you know in an evolving landscape. Today,

0:02:44.320 --> 0:02:48.440
<v Speaker 1>the most important learning capability is how to best embrace

0:02:48.840 --> 0:02:51.799
<v Speaker 1>gen AI and innovation in general.