1 00:00:02,759 --> 00:00:05,640 Speaker 1: You're listening to Ron and Nanian The Car Doctor, nationally 2 00:00:05,680 --> 00:00:09,240 Speaker 1: recognized auto expert trusted by Mechanics, Weekend wrenchers and vehicle 3 00:00:09,240 --> 00:00:12,280 Speaker 1: owners alike. Ron brings over forty years of hands on 4 00:00:12,360 --> 00:00:15,560 Speaker 1: experience and deep industry insight to help you understand your vehicle. 5 00:00:16,160 --> 00:00:19,160 Speaker 1: Join The Conversation Live every Saturday from two to four 6 00:00:19,200 --> 00:00:21,759 Speaker 1: pm Eastern by calling eight five to five five six 7 00:00:21,880 --> 00:00:24,960 Speaker 1: zero nine nine zero zero. That's eight five to five 8 00:00:25,079 --> 00:00:28,320 Speaker 1: five six zero ninety nine hundred, your direct line to 9 00:00:28,400 --> 00:00:33,400 Speaker 1: honest answers and practical advice. 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The Car Doctor is in the garage 14 00:00:47,560 --> 00:00:49,479 Speaker 1: and ready to take your call. 15 00:00:49,800 --> 00:00:53,680 Speaker 2: Sometimes the best repair is the one you don't make. 16 00:00:54,960 --> 00:00:57,880 Speaker 2: It just is it's and it's it happens every once 17 00:00:57,920 --> 00:00:59,040 Speaker 2: in a while on a repair shop. 18 00:00:59,040 --> 00:01:00,000 Speaker 3: It happened to me this week. 19 00:01:00,080 --> 00:01:03,920 Speaker 2: Can you know you're not there just to make a living, 20 00:01:03,960 --> 00:01:05,960 Speaker 2: but you're there to guide people, and that's really what 21 00:01:06,000 --> 00:01:09,319 Speaker 2: it's about. It's you're supposed to take care of your flock, 22 00:01:10,080 --> 00:01:12,200 Speaker 2: and every once in a while a new a new 23 00:01:12,240 --> 00:01:14,640 Speaker 2: flock member comes in and you've kind of got to 24 00:01:15,120 --> 00:01:19,400 Speaker 2: kind of guide them. Accordingly, Amy came in with their 25 00:01:19,720 --> 00:01:24,200 Speaker 2: step sons two thousand and seven. Mercury Milan. Mercury Milans 26 00:01:24,200 --> 00:01:27,720 Speaker 2: are an interesting breed. For lack of a better way 27 00:01:27,760 --> 00:01:30,880 Speaker 2: to say, that was that generation when Ford was and 28 00:01:30,920 --> 00:01:33,800 Speaker 2: I forget what the Ford equivalent was, but it was 29 00:01:33,840 --> 00:01:37,360 Speaker 2: when Ford was bringing in and trying to create European 30 00:01:37,440 --> 00:01:42,240 Speaker 2: models under Ford Cloaking, and they were good cars. They 31 00:01:42,240 --> 00:01:45,399 Speaker 2: didn't make a lot of them, but I happen to 32 00:01:45,440 --> 00:01:45,800 Speaker 2: know for. 33 00:01:45,800 --> 00:01:47,760 Speaker 3: A fact that a lot of the parts are just gone. 34 00:01:48,080 --> 00:01:51,160 Speaker 2: Like so many cars today, their parts are just obsolete. 35 00:01:51,200 --> 00:01:53,400 Speaker 2: So I'm always cautious anytime any one of them comes in. 36 00:01:54,080 --> 00:01:56,800 Speaker 2: And I don't think the average consumer realizes it because 37 00:01:56,840 --> 00:01:59,160 Speaker 2: to them, it's it's a Mercury, it's a Ford, it's 38 00:01:59,480 --> 00:02:00,920 Speaker 2: you know, there's just it's a gazillion of them, but 39 00:02:00,960 --> 00:02:07,080 Speaker 2: there isn't. What kind of got my eye and made 40 00:02:07,120 --> 00:02:10,919 Speaker 2: me hold back was the left front directional bulb was on. 41 00:02:11,000 --> 00:02:14,600 Speaker 2: That was the complaint. And they had tried bulbs and 42 00:02:14,720 --> 00:02:17,680 Speaker 2: the local Firestone had tried a couple of things, and 43 00:02:17,720 --> 00:02:19,760 Speaker 2: they admitted, they said, hey, we don't have anybody that 44 00:02:19,880 --> 00:02:22,640 Speaker 2: qualified to work on electrical, but we like to do 45 00:02:22,680 --> 00:02:27,960 Speaker 2: your rear wheelbaring, which you know, that's a whole other 46 00:02:28,040 --> 00:02:30,320 Speaker 2: part of this story about you know, what's the best 47 00:02:30,360 --> 00:02:33,640 Speaker 2: repair and what's the best action to take. And Amy 48 00:02:33,760 --> 00:02:36,440 Speaker 2: asked around and she ended up on my doorstep, and 49 00:02:36,480 --> 00:02:40,200 Speaker 2: I was glad to have her. So you know where 50 00:02:40,200 --> 00:02:42,720 Speaker 2: I started. I always start with a diagnosis, right, and 51 00:02:42,800 --> 00:02:46,520 Speaker 2: a diagnosis begins in my shop, it begins we pull codes. 52 00:02:47,160 --> 00:02:50,320 Speaker 2: So understand and think about what I'm telling you. I'm 53 00:02:50,400 --> 00:02:54,720 Speaker 2: pulling codes, meaning I'm plugging a diagnostic tool into the 54 00:02:54,720 --> 00:02:58,920 Speaker 2: OBD two port, the diagnostic port under the dashboard, and 55 00:02:58,960 --> 00:03:02,320 Speaker 2: I'm retrieving fault codes. I just want to see what's there. 56 00:03:03,280 --> 00:03:05,880 Speaker 2: And I still maintain that this is the right way, 57 00:03:05,919 --> 00:03:08,000 Speaker 2: in the only place, in the best place to start 58 00:03:08,080 --> 00:03:12,160 Speaker 2: any any repair diagnosis really of anything today because look 59 00:03:12,200 --> 00:03:15,840 Speaker 2: look at what I'm diagnosing. I'm diagnosing a light bulb. Basically, 60 00:03:17,200 --> 00:03:19,560 Speaker 2: the vehicle had a b as in Baker seventeen ninety 61 00:03:19,639 --> 00:03:26,680 Speaker 2: nine front directional circuit open full Look at that. Now 62 00:03:27,240 --> 00:03:29,920 Speaker 2: you know to lay the groundwork for this conversation. I 63 00:03:29,960 --> 00:03:32,000 Speaker 2: have to tell you I'm aware of what these cars are. 64 00:03:32,360 --> 00:03:33,880 Speaker 2: This is European networking. 65 00:03:33,919 --> 00:03:35,120 Speaker 3: This is what it was was. 66 00:03:35,600 --> 00:03:38,120 Speaker 2: This was real high tech stuff in two thousand and seven, 67 00:03:38,680 --> 00:03:41,320 Speaker 2: and this was one of Ford's early attempts at creating 68 00:03:41,360 --> 00:03:44,000 Speaker 2: a can bus network, and. 69 00:03:43,840 --> 00:03:46,400 Speaker 3: They used a it's referred. 70 00:03:46,000 --> 00:03:49,040 Speaker 2: To as the GEM module generic electronic module. It's also 71 00:03:49,160 --> 00:03:51,840 Speaker 2: called so it's called a GEM module, an SJB, a 72 00:03:51,880 --> 00:03:55,040 Speaker 2: smart junction box, or it's sometimes referred to as a 73 00:03:55,040 --> 00:03:57,480 Speaker 2: body module. As a matter of fact. In the paperwork 74 00:03:57,840 --> 00:04:00,640 Speaker 2: that I gave Amy at the end the diagnostic outs, 75 00:04:00,680 --> 00:04:02,600 Speaker 2: because I always give you paperwork on one of those 76 00:04:02,920 --> 00:04:05,119 Speaker 2: shops that I think if you're paying me for a diagnosis, 77 00:04:05,160 --> 00:04:08,840 Speaker 2: you're kind of get paperwork, which I still think is 78 00:04:08,880 --> 00:04:09,360 Speaker 2: the way to go. 79 00:04:10,720 --> 00:04:10,920 Speaker 3: You know. 80 00:04:11,280 --> 00:04:15,160 Speaker 2: In the diagnostic print outs, some spots called it an SJB, 81 00:04:15,240 --> 00:04:17,679 Speaker 2: some spots called it a GEM module, some spots called 82 00:04:17,680 --> 00:04:20,760 Speaker 2: it a and you get it right, it's still the 83 00:04:20,800 --> 00:04:25,560 Speaker 2: same thing though. So I ran through testing, I ran 84 00:04:25,600 --> 00:04:27,799 Speaker 2: through the diagnostics. They want you to do a reset 85 00:04:27,920 --> 00:04:30,520 Speaker 2: of the SJB or the GEM module or the body module, 86 00:04:30,560 --> 00:04:32,800 Speaker 2: whatever you want to call it, and it cleared the 87 00:04:32,800 --> 00:04:37,200 Speaker 2: fault code, and the directional would work for a momentary 88 00:04:37,960 --> 00:04:41,320 Speaker 2: moment and the light would be out. And as soon 89 00:04:41,360 --> 00:04:47,479 Speaker 2: as you engage the directionals, the directionals blinked once correctly, 90 00:04:47,520 --> 00:04:50,480 Speaker 2: and then all of a sudden they blinked fast, stopped blinking, 91 00:04:50,839 --> 00:04:52,640 Speaker 2: but the light stayed out and the light was still 92 00:04:52,640 --> 00:04:56,000 Speaker 2: out when the car left. And I think that's something 93 00:04:56,040 --> 00:04:58,480 Speaker 2: that at some point it's going to see enough occurrences 94 00:04:58,480 --> 00:05:00,400 Speaker 2: of that and it's going to turn that that light 95 00:05:00,400 --> 00:05:04,719 Speaker 2: bulb back on. But here's the kick, And why didn't 96 00:05:04,720 --> 00:05:06,839 Speaker 2: we fix it? Because the best repair sometime is the 97 00:05:06,880 --> 00:05:11,000 Speaker 2: one you don't make. Because this two thousand and seven, 98 00:05:11,160 --> 00:05:17,000 Speaker 2: this almost twenty year old vehicle needed a part that's obsolete. 99 00:05:17,040 --> 00:05:19,400 Speaker 2: And I don't mean just obsolete, I mean like it 100 00:05:19,480 --> 00:05:24,280 Speaker 2: doesn't exist. It's it's gone into the vapor trail of parts. 101 00:05:24,360 --> 00:05:27,080 Speaker 2: There's one dealer in the middle of Kansas somewhere that 102 00:05:27,520 --> 00:05:30,840 Speaker 2: shows it on national inventory. We didn't call to find 103 00:05:30,839 --> 00:05:33,200 Speaker 2: out it was a five hundred dollars part five years 104 00:05:33,200 --> 00:05:37,240 Speaker 2: ago when Ford was still selling them. But even if 105 00:05:37,279 --> 00:05:39,200 Speaker 2: they had it, it would have to be shipped. It 106 00:05:39,320 --> 00:05:44,080 Speaker 2: was probably a as received no guarantee on condition condition, 107 00:05:45,760 --> 00:05:49,040 Speaker 2: and then it had to be programmed. The GEM module 108 00:05:49,400 --> 00:05:53,440 Speaker 2: often requires programming to identify it to the vehicle. And 109 00:05:53,480 --> 00:05:56,200 Speaker 2: as I said to Amy, so you know, if we 110 00:05:56,279 --> 00:06:01,840 Speaker 2: get this five hundred dollars obsolete part and we managed 111 00:06:01,880 --> 00:06:06,080 Speaker 2: to program it with newer equipment, because a lot of 112 00:06:06,080 --> 00:06:09,560 Speaker 2: times programming equipment is not retroactive where it works with 113 00:06:09,880 --> 00:06:12,480 Speaker 2: older stuff. It's like, as I always tell you guys, 114 00:06:12,480 --> 00:06:15,440 Speaker 2: it's like it's like, go find me a Windows ninety 115 00:06:15,440 --> 00:06:17,679 Speaker 2: eight program and install it on a computer today. 116 00:06:17,680 --> 00:06:19,120 Speaker 3: It's how difficult is that? 117 00:06:20,040 --> 00:06:23,359 Speaker 2: As we evolve forward and the technology moves forward, a 118 00:06:23,400 --> 00:06:26,560 Speaker 2: lot of the computer software just outdates whatever. 119 00:06:26,279 --> 00:06:27,240 Speaker 3: It is you're working on. 120 00:06:28,640 --> 00:06:32,120 Speaker 2: I said, what's next? And she looked at me and 121 00:06:32,160 --> 00:06:33,920 Speaker 2: she said, gee, I never thought of it like that. 122 00:06:34,400 --> 00:06:36,400 Speaker 2: And that's a lot of That's a lot of what 123 00:06:36,520 --> 00:06:39,839 Speaker 2: this is about, right, It's what's next? 124 00:06:39,880 --> 00:06:40,960 Speaker 3: What are we going to do? What are we going 125 00:06:41,040 --> 00:06:41,479 Speaker 3: to do next? 126 00:06:41,480 --> 00:06:44,680 Speaker 2: You know what happens and I know this for a fact, 127 00:06:44,760 --> 00:06:48,520 Speaker 2: what happens when the transmission in that Mercury Milan goes bad? 128 00:06:49,480 --> 00:06:52,520 Speaker 2: And what does that cost? And I can tell you 129 00:06:52,600 --> 00:06:55,839 Speaker 2: from experience that's obsolete too. Don't ask me how. I 130 00:06:55,920 --> 00:06:58,560 Speaker 2: know you don't want to hear the story. But the 131 00:06:58,640 --> 00:07:02,840 Speaker 2: customer that purchased one about two years ago, maybe two 132 00:07:02,920 --> 00:07:08,040 Speaker 2: and a half now, fortunately, and this is really interesting, fortunately, 133 00:07:08,080 --> 00:07:11,440 Speaker 2: purchased a warranty from the dealership when they bought it. 134 00:07:12,560 --> 00:07:16,600 Speaker 2: And when the transmission went south on that Mercury Milan it, 135 00:07:17,040 --> 00:07:19,280 Speaker 2: they took it back to the dealer under warranty and 136 00:07:19,320 --> 00:07:21,960 Speaker 2: they were told, yeah, that transmission is obsolete. But they said, 137 00:07:21,960 --> 00:07:24,840 Speaker 2: but just sold us a service contract and they ran 138 00:07:24,960 --> 00:07:27,080 Speaker 2: it up through the power of Ford Motor Company. And 139 00:07:27,120 --> 00:07:30,240 Speaker 2: Ford said, okay, we've got seven left, and they were 140 00:07:30,280 --> 00:07:32,600 Speaker 2: able to get one of those seven. And it's just 141 00:07:32,720 --> 00:07:35,400 Speaker 2: I found that interesting that, you know, our car company's 142 00:07:35,400 --> 00:07:37,160 Speaker 2: ever really out of a partner is just get to 143 00:07:37,240 --> 00:07:39,640 Speaker 2: a point where it doesn't pay to really distribute them, 144 00:07:39,680 --> 00:07:45,200 Speaker 2: which is a different conversation. I think it's the obligation 145 00:07:45,240 --> 00:07:50,120 Speaker 2: of a repair shop to, you know, set the stage, preface, 146 00:07:50,440 --> 00:07:54,200 Speaker 2: preface the repair. Is this car worth fixing? Is this 147 00:07:54,320 --> 00:08:00,600 Speaker 2: car really worth repairing? Because what's next? What's going to 148 00:08:00,680 --> 00:08:03,760 Speaker 2: happen after you fix this? What's the practicality of it? 149 00:08:04,200 --> 00:08:06,800 Speaker 2: This car needed a left rear wheelbaring. This car needed 150 00:08:06,840 --> 00:08:10,880 Speaker 2: this body module repair, all right, whatever associated programming that 151 00:08:10,920 --> 00:08:13,480 Speaker 2: went along with it. And it's nineteen years old, and 152 00:08:13,480 --> 00:08:15,360 Speaker 2: we're going to put it in the hands of a 153 00:08:15,400 --> 00:08:18,800 Speaker 2: freshman college student trying to make his way through college 154 00:08:19,280 --> 00:08:21,680 Speaker 2: on a thirty minute commute each way back and forth 155 00:08:21,680 --> 00:08:25,280 Speaker 2: for the next four years, and all that has to 156 00:08:25,280 --> 00:08:28,360 Speaker 2: come into consideration. I think it's the obligation. I don't 157 00:08:28,440 --> 00:08:32,760 Speaker 2: think people are just a number. I think each one 158 00:08:32,800 --> 00:08:35,960 Speaker 2: has an individual story because when you look at why 159 00:08:36,040 --> 00:08:39,560 Speaker 2: and how people drive and operate vehicles, there's a reason 160 00:08:39,600 --> 00:08:43,160 Speaker 2: behind most of it, all right. Some are some are 161 00:08:43,280 --> 00:08:45,440 Speaker 2: just a number. Some want to be just somebody standing 162 00:08:45,480 --> 00:08:48,040 Speaker 2: at the deli counters now serving number fourteen and away 163 00:08:48,080 --> 00:08:50,920 Speaker 2: we go. I'll take a half a pound of turkey. 164 00:08:50,960 --> 00:08:53,000 Speaker 2: But some people want to know how good is the turkey, 165 00:08:53,040 --> 00:08:54,640 Speaker 2: and what's the best cut of turkey? And will let 166 00:08:54,679 --> 00:08:57,400 Speaker 2: turkey give me satisfaction? And that's a lot of what 167 00:08:57,440 --> 00:09:00,680 Speaker 2: you're doing at the repair shop level should be doing. 168 00:09:01,280 --> 00:09:03,680 Speaker 2: You know, you're making sure that they're happy with the slice, 169 00:09:04,000 --> 00:09:09,320 Speaker 2: they're happy with the sandwich. You're managing expectations and a 170 00:09:09,320 --> 00:09:11,840 Speaker 2: lot of times you're gonna find out that it makes 171 00:09:11,840 --> 00:09:13,840 Speaker 2: a very heavy customer to hand them back at King 172 00:09:13,880 --> 00:09:14,120 Speaker 2: and go. 173 00:09:14,520 --> 00:09:15,760 Speaker 3: Your vehicle can't. 174 00:09:15,520 --> 00:09:19,400 Speaker 2: Be repaired, shouldn't be repaired. And here's why. It's just 175 00:09:19,520 --> 00:09:22,840 Speaker 2: how you build the case, because a lot of times 176 00:09:23,160 --> 00:09:26,360 Speaker 2: the best repair to make is none. Get paid for 177 00:09:26,440 --> 00:09:29,840 Speaker 2: your time, get paid for the consultation, but guide them 178 00:09:29,880 --> 00:09:32,760 Speaker 2: in the best direction. And in this case, no parts, 179 00:09:33,240 --> 00:09:36,640 Speaker 2: no repair, just can't be done, not within reason. Eight 180 00:09:36,640 --> 00:09:39,199 Speaker 2: five five, five six nine nine zero zero. I'm running 181 00:09:39,200 --> 00:09:41,320 Speaker 2: ay in the car, doctor, I'll be back right after this. 182 00:09:41,360 --> 00:09:53,959 Speaker 2: Don't go away. Hey, let's get over to Chris and 183 00:09:54,000 --> 00:09:56,400 Speaker 2: Wisconsin and see what's going on here. Chris, how can 184 00:09:56,400 --> 00:09:59,440 Speaker 2: I help you in your twenty three Chrysler PACIFICA. 185 00:10:00,160 --> 00:10:02,520 Speaker 4: Thanks for taking my call your show. 186 00:10:02,720 --> 00:10:03,040 Speaker 3: Thank you. 187 00:10:03,880 --> 00:10:06,880 Speaker 4: We bought this be a cult used from a dealer 188 00:10:07,600 --> 00:10:12,880 Speaker 4: in Wisconsin on December second. I drove it home, which 189 00:10:14,240 --> 00:10:18,600 Speaker 4: ride got a home perching in the driveway. We had 190 00:10:18,640 --> 00:10:23,000 Speaker 4: a clothed spell during that time. The very next night, 191 00:10:23,080 --> 00:10:25,760 Speaker 4: and this is the first time that we were starting 192 00:10:25,760 --> 00:10:28,880 Speaker 4: it because the dealer had brought it already started for 193 00:10:29,000 --> 00:10:34,199 Speaker 4: us to test drive. And when I pushed the start button, 194 00:10:34,840 --> 00:10:40,400 Speaker 4: the car made this electrical popping noise. And I tried 195 00:10:40,440 --> 00:10:41,880 Speaker 4: it like ten times. 196 00:10:42,000 --> 00:10:45,559 Speaker 5: It wouldn't start, and it would go pop pop, And 197 00:10:45,920 --> 00:10:48,640 Speaker 5: it's kind of the same noise that you get when 198 00:10:48,640 --> 00:10:52,000 Speaker 5: a battery is hooked up wrong and you're trying to 199 00:10:52,200 --> 00:10:53,520 Speaker 5: jump start with a car. 200 00:10:55,800 --> 00:10:59,600 Speaker 4: And finally, on about the eleventh try, it started. I 201 00:10:59,720 --> 00:11:03,439 Speaker 4: drove thirty miles, it ran dutifully. I was in a 202 00:11:03,520 --> 00:11:04,480 Speaker 4: meeting for an hour. 203 00:11:04,760 --> 00:11:06,040 Speaker 5: It started right up. 204 00:11:06,080 --> 00:11:10,240 Speaker 4: When I went to go home. Subsequently, for the next 205 00:11:10,320 --> 00:11:14,439 Speaker 4: two weeks, sometimes it would start on the first try, 206 00:11:14,679 --> 00:11:20,160 Speaker 4: and then sometimes I'd experience that popping issue, and every 207 00:11:20,200 --> 00:11:23,400 Speaker 4: time that you'd get to pop, it wouldn't start. The 208 00:11:23,480 --> 00:11:27,760 Speaker 4: other thing that was happening was the indicator light on 209 00:11:27,880 --> 00:11:30,880 Speaker 4: the shifter nab. It's got a turn nab to shift. 210 00:11:32,040 --> 00:11:35,280 Speaker 4: Sometimes it would go out completely. So the only way 211 00:11:35,320 --> 00:11:38,800 Speaker 4: you could tell when you started it, and you could 212 00:11:38,840 --> 00:11:40,800 Speaker 4: tell you were in drive is you had to count 213 00:11:40,840 --> 00:11:43,679 Speaker 4: the number of clicks as you turned that little knob. 214 00:11:43,920 --> 00:11:48,480 Speaker 2: So now you alway, somebody traded it in, right, yeah, yep. 215 00:11:50,080 --> 00:11:53,040 Speaker 4: And the dealer they traded it in for a key, 216 00:11:53,080 --> 00:11:57,320 Speaker 4: had Carnival a key a dealer, and the dealer put 217 00:11:57,320 --> 00:12:01,080 Speaker 4: a battery in seventy one miles before we bought it. 218 00:12:01,640 --> 00:12:10,280 Speaker 4: So we've tried different things for like two weeks and 219 00:12:10,600 --> 00:12:12,560 Speaker 4: we never could get the hood up. When I took 220 00:12:12,600 --> 00:12:15,800 Speaker 4: it to my brother who worked some cars, he couldn't 221 00:12:15,800 --> 00:12:18,160 Speaker 4: the hood to release either that you felt like you 222 00:12:18,160 --> 00:12:22,280 Speaker 4: were going to break the lever. So then I called 223 00:12:22,520 --> 00:12:26,920 Speaker 4: the dealer and they let me take the vehicle to 224 00:12:27,240 --> 00:12:29,080 Speaker 4: one of their affiliates. 225 00:12:28,960 --> 00:12:30,520 Speaker 5: In the nearby phone. 226 00:12:31,240 --> 00:12:34,640 Speaker 4: They had it for six days. They had to take 227 00:12:34,679 --> 00:12:38,640 Speaker 4: a wedge into the hood to pop the hood, and 228 00:12:38,679 --> 00:12:39,880 Speaker 4: they had to cut the cable. 229 00:12:39,960 --> 00:12:43,800 Speaker 5: The cable was wrapped around something and replaced the cable 230 00:12:44,520 --> 00:12:45,840 Speaker 5: so that you could do the hoop. 231 00:12:46,480 --> 00:12:48,880 Speaker 2: So let me ask you this, Chris, you think that 232 00:12:49,040 --> 00:12:50,560 Speaker 2: you think the car was in an accident. 233 00:12:53,160 --> 00:12:58,559 Speaker 4: I did the car tax on it and it said no. 234 00:13:00,120 --> 00:13:03,600 Speaker 5: I just think, well keep it. 235 00:13:03,679 --> 00:13:04,000 Speaker 3: Keep it. 236 00:13:04,160 --> 00:13:06,520 Speaker 2: Keep in mind, though, kiddo, you know it can be 237 00:13:06,559 --> 00:13:09,520 Speaker 2: in an accident and get repaired by a local body 238 00:13:09,520 --> 00:13:14,160 Speaker 2: shop and if it's not reported through insurance, car facts 239 00:13:14,200 --> 00:13:18,360 Speaker 2: will never see it. So well, and the reason, the reason, 240 00:13:18,360 --> 00:13:21,440 Speaker 2: but the reason I'm asking that question is, you know, 241 00:13:21,840 --> 00:13:25,200 Speaker 2: was it in an accident? What altered or could something 242 00:13:25,240 --> 00:13:28,559 Speaker 2: have altered the way battery cables and connections are made 243 00:13:28,600 --> 00:13:31,439 Speaker 2: on this vehicle. That led us to this problem where 244 00:13:31,440 --> 00:13:35,520 Speaker 2: the hood doesn't open and the no start condition. Because 245 00:13:35,520 --> 00:13:37,360 Speaker 2: it's only three years old. How many miles are on 246 00:13:37,400 --> 00:13:37,679 Speaker 2: this car? 247 00:13:39,720 --> 00:13:41,960 Speaker 4: Right? And it with one owner car? 248 00:13:42,200 --> 00:13:46,400 Speaker 2: Right, So there's something something's askew here, right in the 249 00:13:46,480 --> 00:13:50,280 Speaker 2: sense that in the sense that something wasn't assembled right 250 00:13:50,320 --> 00:13:54,560 Speaker 2: after a crash or or you know, it's just coincidence 251 00:13:54,679 --> 00:13:58,480 Speaker 2: that the hood cable wasn't routed correctly and fell out 252 00:13:58,480 --> 00:14:00,280 Speaker 2: of its holder or fell out of position and it 253 00:14:00,320 --> 00:14:05,440 Speaker 2: wouldn't get the hood to open. So I think your brother, 254 00:14:05,679 --> 00:14:07,520 Speaker 2: who works on cars, I think he's going to take 255 00:14:07,559 --> 00:14:10,080 Speaker 2: some time and look at this, you know, just to 256 00:14:10,200 --> 00:14:12,760 Speaker 2: understand it just was his car in an accident, and 257 00:14:12,840 --> 00:14:15,400 Speaker 2: you know, a mechanical look at something. He'll you know, 258 00:14:15,480 --> 00:14:17,840 Speaker 2: the trained as'll see it. The bolts won't line up, 259 00:14:18,040 --> 00:14:21,760 Speaker 2: there'll be overspray somewhere, the fender won't match. Something's going 260 00:14:21,800 --> 00:14:25,280 Speaker 2: to be cock eyed with this car. Right, But onto 261 00:14:25,320 --> 00:14:28,520 Speaker 2: your question. All right, let's let's let's assume it. Let's 262 00:14:28,520 --> 00:14:32,840 Speaker 2: assume it's not an accident vehicle, which is a dangerous word, right, YEA. 263 00:14:33,160 --> 00:14:36,640 Speaker 4: And I don't think it was Okay, the dealer would 264 00:14:36,680 --> 00:14:40,000 Speaker 4: have had to have the hood open seventy one miles before. 265 00:14:39,760 --> 00:14:40,200 Speaker 6: I bought it. 266 00:14:40,440 --> 00:14:42,280 Speaker 3: Well, maybe the dealer didn't. 267 00:14:42,400 --> 00:14:44,880 Speaker 2: Maybe the dealer doesn't know it's an accident vehicle, and 268 00:14:44,920 --> 00:14:46,480 Speaker 2: maybe the dealer just found a way to get the 269 00:14:46,560 --> 00:14:47,040 Speaker 2: hood open. 270 00:14:47,920 --> 00:14:50,720 Speaker 4: Maybe they just they replaced the battery. 271 00:14:51,160 --> 00:14:55,400 Speaker 2: Okay, sure, but but regardless, you think the dealer is 272 00:14:55,400 --> 00:14:57,040 Speaker 2: going to tell you, hey, we've got a problem opening 273 00:14:57,080 --> 00:14:59,080 Speaker 2: the hood. They want to sell the car. 274 00:14:59,400 --> 00:15:03,640 Speaker 4: Yeah, well that's what happened, right You known problem and 275 00:15:03,720 --> 00:15:06,880 Speaker 4: the hood are not opening. We're both there. What we 276 00:15:07,000 --> 00:15:08,760 Speaker 4: bought the car and we didn't know it. 277 00:15:09,040 --> 00:15:12,960 Speaker 2: Anyway anyway, first thing I want to do is when 278 00:15:12,960 --> 00:15:15,320 Speaker 2: I you know, where does this pop pop sound come from? 279 00:15:15,400 --> 00:15:17,480 Speaker 2: Is it under the dash or out under the hood. 280 00:15:18,400 --> 00:15:24,040 Speaker 4: It's out under the hood like the battery. And the 281 00:15:24,080 --> 00:15:27,840 Speaker 4: dealer let us take it to their service center nearby, 282 00:15:28,440 --> 00:15:31,040 Speaker 4: and they replaced the battery a second time. 283 00:15:31,520 --> 00:15:32,440 Speaker 6: After they. 284 00:15:34,240 --> 00:15:37,720 Speaker 4: Fixed the hood issue, and we drove it for a 285 00:15:37,800 --> 00:15:41,120 Speaker 4: week or I had. My husband started every day he 286 00:15:41,200 --> 00:15:44,320 Speaker 4: had it at our cottage and there were no issues. 287 00:15:44,400 --> 00:15:47,360 Speaker 4: And on January third, I was at our cottage and 288 00:15:47,440 --> 00:15:50,920 Speaker 4: I got in the vehicle that afternoon to take it home. 289 00:15:51,160 --> 00:15:55,680 Speaker 2: And pop pop So here, let me let me do 290 00:15:55,760 --> 00:15:57,840 Speaker 2: this in the time I have left. I think there's 291 00:15:57,880 --> 00:16:01,440 Speaker 2: a connection issue under the hood somewhere. I think somebody's 292 00:16:01,440 --> 00:16:04,920 Speaker 2: got a trace coming off positive and negative battery. Are 293 00:16:04,960 --> 00:16:07,920 Speaker 2: the cables correctly routed, grounded connected? 294 00:16:08,640 --> 00:16:09,920 Speaker 3: I would be I would be. 295 00:16:09,920 --> 00:16:13,040 Speaker 2: Going over the tip them or the power control module 296 00:16:13,120 --> 00:16:17,480 Speaker 2: under the hood. Also, does this vehicle have start stop technology? 297 00:16:19,160 --> 00:16:19,920 Speaker 4: What does that mean? 298 00:16:20,000 --> 00:16:21,480 Speaker 2: When you pull up to a traffic light or a 299 00:16:21,480 --> 00:16:23,160 Speaker 2: stop sign, does the vehicle shut off? 300 00:16:24,680 --> 00:16:28,040 Speaker 4: That has not happened, but it has this annoying augmatic 301 00:16:28,160 --> 00:16:30,680 Speaker 4: break when you it'll it'll put on. 302 00:16:30,640 --> 00:16:33,360 Speaker 2: The perk brak, right, but does it? But does it 303 00:16:33,480 --> 00:16:39,160 Speaker 2: have start stop? Well, don't don't. Don't judge it by that. 304 00:16:39,200 --> 00:16:42,520 Speaker 2: It hasn't worked because if the and here's why, If 305 00:16:42,520 --> 00:16:46,120 Speaker 2: the auxiliary battery is dead and you don't know that 306 00:16:46,160 --> 00:16:51,000 Speaker 2: it's there because it's hidden in a in a recess, right, ah, 307 00:16:51,440 --> 00:16:55,280 Speaker 2: it can cause other starting issues. So one of the 308 00:16:55,280 --> 00:16:56,600 Speaker 2: things I want to do, I want you to do 309 00:16:56,640 --> 00:17:00,480 Speaker 2: two things. One, does this vehicle have start stop? Doesn't 310 00:17:00,520 --> 00:17:04,879 Speaker 2: have an auxiliary battery? Okay, identify that because you know, 311 00:17:05,040 --> 00:17:07,600 Speaker 2: when a Chrysler has a problem with a battery, we 312 00:17:07,760 --> 00:17:10,440 Speaker 2: always change both. And there's a very good reason why 313 00:17:10,520 --> 00:17:13,440 Speaker 2: you do that, because one affects the other. All right, 314 00:17:13,760 --> 00:17:16,840 Speaker 2: If you want to read more about the auxiliary batteries, 315 00:17:17,000 --> 00:17:19,439 Speaker 2: go out to auto batteries dot com. They'll explain it 316 00:17:19,560 --> 00:17:22,879 Speaker 2: very well. That's number one. Number two, do a code scan. 317 00:17:23,560 --> 00:17:26,239 Speaker 2: I know this isn't check engine light related stuff, but 318 00:17:26,280 --> 00:17:28,800 Speaker 2: I'm curious. Is there a b as in Baker two 319 00:17:28,840 --> 00:17:33,520 Speaker 2: fifteen b ignition run start control fault in this vehicle? 320 00:17:34,040 --> 00:17:36,720 Speaker 2: And that will tell us something also about loss of power. 321 00:17:36,800 --> 00:17:38,800 Speaker 2: So two things to do, a couple of things to 322 00:17:38,840 --> 00:17:41,000 Speaker 2: look at. You call me back next week. I'm running 323 00:17:41,000 --> 00:17:43,080 Speaker 2: any in the car Doctor. We'll return right after this. 324 00:17:52,880 --> 00:17:54,800 Speaker 7: Through the city street. 325 00:17:56,720 --> 00:17:59,280 Speaker 2: To the Oven Rule tonight. 326 00:18:00,680 --> 00:18:05,320 Speaker 3: If you run his head album wrong, we'll keep. 327 00:18:05,160 --> 00:18:06,600 Speaker 4: You all right. 328 00:18:09,560 --> 00:18:24,399 Speaker 2: Yeah, he's a car doctor, car advisor. Maybe that's the 329 00:18:24,440 --> 00:18:27,520 Speaker 2: next T shirt ronin aian and on the back the 330 00:18:27,560 --> 00:18:30,840 Speaker 2: car doctor car advice. Done right. I'll have to think 331 00:18:30,840 --> 00:18:32,600 Speaker 2: about that. In the meantime, let's go to a nette 332 00:18:32,600 --> 00:18:34,680 Speaker 2: on the West coast a net. Welcome to the car Doctor. 333 00:18:34,680 --> 00:18:37,960 Speaker 8: How can I help high, I've got a twenty eleven 334 00:18:38,200 --> 00:18:40,679 Speaker 8: F one fifty and I'm losing about a gallon of 335 00:18:40,720 --> 00:18:44,200 Speaker 8: any freeze every three hundred miles. Which engine there's no 336 00:18:45,280 --> 00:18:47,520 Speaker 8: uh five point leader. 337 00:18:47,359 --> 00:18:49,520 Speaker 2: So it's it's it's the V eight, okay, And there's 338 00:18:49,520 --> 00:18:51,920 Speaker 2: no leaks ye that you see anywhere. You don't see puddles, 339 00:18:51,920 --> 00:18:55,960 Speaker 2: et cetera. Correct, Has anybody pressure tested this? 340 00:18:57,840 --> 00:19:00,639 Speaker 8: My mechanic has a couple of what's been going on 341 00:19:00,680 --> 00:19:03,800 Speaker 8: for about five years now, I don't drive it a lot. Right, 342 00:19:04,200 --> 00:19:08,320 Speaker 8: it's but he can't find the leak. 343 00:19:08,520 --> 00:19:11,960 Speaker 2: Well either, and if it's truly so let's back up, 344 00:19:12,040 --> 00:19:15,280 Speaker 2: let's say he's pressure tested it. You know, he's applied 345 00:19:15,280 --> 00:19:17,840 Speaker 2: pressure and he's added a dye to the system, which 346 00:19:17,880 --> 00:19:20,480 Speaker 2: would be a normal course of a diagnosis, and he 347 00:19:20,520 --> 00:19:24,560 Speaker 2: sees no leaks anywhere. All right, then I'm going to 348 00:19:24,640 --> 00:19:26,920 Speaker 2: tell you that if you're not seeing an external leak, 349 00:19:27,040 --> 00:19:29,960 Speaker 2: and you've been through it and proven that, and I'm 350 00:19:30,000 --> 00:19:31,480 Speaker 2: saying it like that because I'm trying to make a 351 00:19:31,480 --> 00:19:34,199 Speaker 2: point that that has to be the first step. Just 352 00:19:34,240 --> 00:19:36,520 Speaker 2: because we don't see it doesn't mean we shouldn't do it. 353 00:19:37,040 --> 00:19:40,560 Speaker 2: But once we've established that there are no external leaks, 354 00:19:41,119 --> 00:19:43,520 Speaker 2: it's internal through the engine, and the fact that you 355 00:19:43,560 --> 00:19:46,119 Speaker 2: won't see it is because the engine's burning it little 356 00:19:46,119 --> 00:19:49,280 Speaker 2: by little. Is it a CP head gasket? Is it 357 00:19:49,640 --> 00:19:53,160 Speaker 2: a CP cooling internal passage? It's leaking into combustion somewhere 358 00:19:53,600 --> 00:19:54,680 Speaker 2: causing the issue. 359 00:19:55,240 --> 00:19:56,520 Speaker 3: How many miles around this truck? 360 00:19:57,680 --> 00:19:59,520 Speaker 8: One hundred and eighty five thousand. 361 00:19:59,240 --> 00:20:03,680 Speaker 2: Okay, So you know, if we're not seeing an external leak, 362 00:20:04,880 --> 00:20:07,600 Speaker 2: and let's say, let's say we'd proved it to be 363 00:20:07,640 --> 00:20:12,639 Speaker 2: a head gasket, all right, you know it's probably not 364 00:20:12,840 --> 00:20:15,560 Speaker 2: something at almost two hundred thousand miles, I'm going to say, yeah, 365 00:20:15,640 --> 00:20:18,880 Speaker 2: let's put head gaskets on it. I'm probably and we're 366 00:20:18,920 --> 00:20:20,840 Speaker 2: just gonna spitball this y and I right, I'm not. 367 00:20:21,080 --> 00:20:24,080 Speaker 2: I'm not trying to sell you either way. But if 368 00:20:24,080 --> 00:20:26,080 Speaker 2: we were standing at the counter of the conversation, would 369 00:20:26,080 --> 00:20:30,200 Speaker 2: be instead of doing an internal engine repair, head gaskets, 370 00:20:30,240 --> 00:20:34,199 Speaker 2: engine overhaul, whatever on a let's say at twenty eleven, 371 00:20:34,280 --> 00:20:38,440 Speaker 2: so it's what thirteen years old, now it's for fifteen 372 00:20:38,520 --> 00:20:41,920 Speaker 2: years old, right, fifteen years old, two hundred thousand miles. 373 00:20:42,480 --> 00:20:46,280 Speaker 2: Why aren't we doing something like a case seal coolant 374 00:20:46,640 --> 00:20:51,440 Speaker 2: seal additive to see if that stops it, simple and easy, 375 00:20:52,200 --> 00:20:55,320 Speaker 2: right now, K seal if you go to k seal 376 00:20:55,400 --> 00:20:59,159 Speaker 2: dot com. Not to make this salesy, but it's the truth. 377 00:20:59,200 --> 00:21:01,040 Speaker 2: We use k seal the shop all the time. 378 00:21:01,720 --> 00:21:01,960 Speaker 3: Right. 379 00:21:02,400 --> 00:21:06,480 Speaker 2: K seal does have better ability to stop a coolant 380 00:21:06,520 --> 00:21:10,040 Speaker 2: issue than any other sealer I've ever found on the market. 381 00:21:10,520 --> 00:21:13,480 Speaker 2: And they also make something called k seal Ultimate, which 382 00:21:13,560 --> 00:21:17,399 Speaker 2: is for head gasket issues. It's about thirty three percent 383 00:21:17,440 --> 00:21:19,400 Speaker 2: I think. I think, I think the speck is thirty 384 00:21:19,400 --> 00:21:21,440 Speaker 2: three percent more ceiling power, but just know that it's 385 00:21:21,440 --> 00:21:24,880 Speaker 2: got a little over thirty percent more sealer in it. 386 00:21:25,800 --> 00:21:28,520 Speaker 2: And if there's an internal head gasket issue, if K 387 00:21:28,640 --> 00:21:31,359 Speaker 2: seal doesn't do it, there's a bigger problem here. But 388 00:21:31,400 --> 00:21:35,400 Speaker 2: I would suspect that it will because it's been going 389 00:21:35,440 --> 00:21:40,480 Speaker 2: on for how long five years? Right, So I think 390 00:21:40,640 --> 00:21:43,119 Speaker 2: I think there's a real tiny leak here. But if 391 00:21:43,160 --> 00:21:48,159 Speaker 2: you're legitimately losing coolant and there's no external leak, the 392 00:21:48,200 --> 00:21:50,280 Speaker 2: only other place it can be going is internal through 393 00:21:50,320 --> 00:21:52,840 Speaker 2: the engine, right, I mean, that's it. 394 00:21:52,920 --> 00:21:56,359 Speaker 8: There's just you can kind of smell the evaporation, you 395 00:21:56,400 --> 00:21:57,920 Speaker 8: know what I mean. You can smell it. 396 00:21:57,920 --> 00:21:58,760 Speaker 3: It smells sweet. 397 00:21:59,720 --> 00:22:02,080 Speaker 8: Yeah, you can smell it that I can't see it. 398 00:22:02,200 --> 00:22:03,439 Speaker 8: He can't see it. 399 00:22:03,600 --> 00:22:05,960 Speaker 2: Right Where does it smell sweet? Upfront or in the 400 00:22:05,960 --> 00:22:07,040 Speaker 2: back by the tailpipes? 401 00:22:07,920 --> 00:22:08,360 Speaker 8: Upfront? 402 00:22:08,680 --> 00:22:11,480 Speaker 2: Okay, then there might be a leak there that he 403 00:22:11,600 --> 00:22:14,280 Speaker 2: just hasn't discovered. I would be curious if he did 404 00:22:14,280 --> 00:22:18,280 Speaker 2: a dye test. And the reason I like to do 405 00:22:18,320 --> 00:22:22,520 Speaker 2: a die check is because it just gives me proof positive. 406 00:22:22,560 --> 00:22:24,120 Speaker 2: Tell me what's good. I'll tell you what's bad. 407 00:22:24,800 --> 00:22:25,000 Speaker 3: You know. 408 00:22:25,040 --> 00:22:26,679 Speaker 2: I could come back to you and say, hey, you know, 409 00:22:26,720 --> 00:22:29,120 Speaker 2: in thatte I added die to the cooling system. 410 00:22:29,440 --> 00:22:30,840 Speaker 3: I looked at it with a black light. 411 00:22:31,240 --> 00:22:35,200 Speaker 2: There is no external dye anywhere. Because there's an awful 412 00:22:35,240 --> 00:22:38,680 Speaker 2: lot of why pipes and hoses and fittings up front 413 00:22:39,240 --> 00:22:42,000 Speaker 2: on that truck. And I've seen that there's a lot 414 00:22:42,080 --> 00:22:45,159 Speaker 2: of o ring connections that seep coolant and you just 415 00:22:45,359 --> 00:22:49,240 Speaker 2: won't see it. You know, it'll either clearly hit the ground, 416 00:22:50,280 --> 00:22:52,199 Speaker 2: you know, or it's it's going to leak at the 417 00:22:52,240 --> 00:22:54,840 Speaker 2: oddest time. But the fact that this is going on 418 00:22:55,000 --> 00:22:58,879 Speaker 2: five years also as a distraction. Could it be a 419 00:22:58,880 --> 00:23:01,000 Speaker 2: head gasket? You would think now it would have failed. 420 00:23:02,040 --> 00:23:05,919 Speaker 2: Right far, how far has that vehicle gone in five years, 421 00:23:06,200 --> 00:23:08,720 Speaker 2: five thousand miles, ten thousand miles, thirty. 422 00:23:08,480 --> 00:23:12,880 Speaker 8: Thousand miles, maybe ten thousand miles, right, Yeah, I drive 423 00:23:12,920 --> 00:23:14,600 Speaker 8: it to the coast a couple times a year, and 424 00:23:14,600 --> 00:23:16,359 Speaker 8: then I drive it in the winter time when the 425 00:23:16,440 --> 00:23:17,200 Speaker 8: roads get bad. 426 00:23:17,400 --> 00:23:20,840 Speaker 2: Right, so it's not seeing a lot of super heavy 427 00:23:20,880 --> 00:23:21,480 Speaker 2: duty use. 428 00:23:22,720 --> 00:23:22,919 Speaker 3: You know. 429 00:23:23,040 --> 00:23:25,800 Speaker 2: I bet if you drove that vehicle twenty thousand miles 430 00:23:25,840 --> 00:23:27,879 Speaker 2: a year, like what's normal mileage. I don't know if 431 00:23:27,880 --> 00:23:30,360 Speaker 2: fifteen twenty thousand miles a year, I bet you by 432 00:23:30,400 --> 00:23:33,119 Speaker 2: now whatever the horse is would have reared its ugly 433 00:23:33,160 --> 00:23:35,800 Speaker 2: head and we'd have more of a definitive answer. But 434 00:23:36,440 --> 00:23:38,159 Speaker 2: I think we've got to kind of nurse this along. 435 00:23:38,160 --> 00:23:41,639 Speaker 2: It's either an external dyeing black light test or some 436 00:23:41,760 --> 00:23:44,960 Speaker 2: cooling system sealer internally, and see if it slows it down. 437 00:23:45,400 --> 00:23:48,400 Speaker 2: But don't get confused by the fact that you don't 438 00:23:48,440 --> 00:23:51,239 Speaker 2: see it. If it's burning it, you'll never see it. 439 00:23:51,560 --> 00:23:55,280 Speaker 2: But the smell an engine burning coolant shouldn't produce a 440 00:23:55,280 --> 00:23:59,400 Speaker 2: sweet smell up front, Right, there's a loss there. It's 441 00:23:59,440 --> 00:24:02,080 Speaker 2: there some where you're just not seeing it. Is it 442 00:24:02,119 --> 00:24:03,560 Speaker 2: is it dripping into it? 443 00:24:03,600 --> 00:24:03,760 Speaker 3: You know? 444 00:24:04,119 --> 00:24:07,480 Speaker 2: The worst coolant leak I ever had a diagnos was 445 00:24:07,520 --> 00:24:10,119 Speaker 2: the one that was dripping into the frame rail and 446 00:24:10,160 --> 00:24:12,760 Speaker 2: the frame rail captured the small amount of cool and 447 00:24:13,240 --> 00:24:15,159 Speaker 2: over time until you drove it down the road and 448 00:24:15,160 --> 00:24:17,280 Speaker 2: then it would splash out. You'd never see it. It would 449 00:24:17,280 --> 00:24:18,879 Speaker 2: never drip all the vehicle was parked. 450 00:24:19,920 --> 00:24:21,679 Speaker 3: You know. It kind of drove me insane. 451 00:24:21,680 --> 00:24:24,760 Speaker 2: It was a dodge in that case, not that you know, 452 00:24:24,880 --> 00:24:26,840 Speaker 2: dodges dripping the frames and forts can't. 453 00:24:26,880 --> 00:24:29,080 Speaker 3: It depends on where the leak is. But you know, 454 00:24:29,200 --> 00:24:31,960 Speaker 3: treat all. You know. Diagnosis is a diagnosis. 455 00:24:32,280 --> 00:24:34,800 Speaker 2: And that's why I say a die check and a 456 00:24:34,840 --> 00:24:37,520 Speaker 2: pressure test along the way, it will tell us a 457 00:24:37,560 --> 00:24:40,359 Speaker 2: whole lot more. All right, kiddo, But kseal dot com 458 00:24:40,520 --> 00:24:42,120 Speaker 2: might have some answers for you. 459 00:24:41,680 --> 00:24:42,640 Speaker 3: You go there. 460 00:24:42,720 --> 00:24:43,520 Speaker 5: I appreciate that. 461 00:24:43,640 --> 00:24:44,000 Speaker 6: Thank you. 462 00:24:44,160 --> 00:24:46,080 Speaker 2: You're very welcome in that you be well. And I 463 00:24:46,080 --> 00:24:48,439 Speaker 2: think that's I think that's uh no, go ahead, and 464 00:24:48,440 --> 00:24:49,960 Speaker 2: that you're good. I think that's how you have to 465 00:24:49,960 --> 00:24:52,639 Speaker 2: look at it, right, it's it's how long has it 466 00:24:52,680 --> 00:24:54,760 Speaker 2: been going on? Why don't I see it? Well, you 467 00:24:54,760 --> 00:24:57,840 Speaker 2: won't see it. You won't see an internal engine leak 468 00:24:58,200 --> 00:25:00,479 Speaker 2: because it'll it'll go through the ex so Austin will 469 00:25:00,560 --> 00:25:02,800 Speaker 2: hit the cat the cattle, and not to mention what 470 00:25:02,800 --> 00:25:05,000 Speaker 2: we're doing through the catalytic converters if it is internal, 471 00:25:05,040 --> 00:25:07,520 Speaker 2: because catalytic converters and any freeze don't like each other 472 00:25:07,560 --> 00:25:11,119 Speaker 2: a whole lot, right, So it's important to diagnose it, 473 00:25:11,200 --> 00:25:14,320 Speaker 2: and it's it's process of elimination. Stop looking for what's bad, 474 00:25:14,960 --> 00:25:18,120 Speaker 2: tell me what's good. If I don't have an external leak, well, 475 00:25:18,320 --> 00:25:20,960 Speaker 2: logic would dictate that the only place it can be 476 00:25:21,040 --> 00:25:23,520 Speaker 2: then is an internal engine loss. And then we've got 477 00:25:23,560 --> 00:25:24,520 Speaker 2: to decide how are we going. 478 00:25:24,440 --> 00:25:24,919 Speaker 3: To solve it. 479 00:25:25,440 --> 00:25:28,960 Speaker 2: Eighty thousand mile vehicle. We're taking something apart two hundred 480 00:25:28,960 --> 00:25:32,640 Speaker 2: thousand mile vehicle. You know, we're gonna throw some caseal 481 00:25:32,720 --> 00:25:35,200 Speaker 2: at it and let that do the work that it's 482 00:25:35,200 --> 00:25:38,119 Speaker 2: supposed to do. And it it will, and you know, 483 00:25:38,240 --> 00:25:40,120 Speaker 2: get another couple of five years out of that truck 484 00:25:40,119 --> 00:25:42,880 Speaker 2: before we have to make another decision. So because there's 485 00:25:42,920 --> 00:25:45,879 Speaker 2: a vehicle, just a real quick note, I bet you 486 00:25:45,920 --> 00:25:47,959 Speaker 2: half the parts for that truck are obsolete too, just 487 00:25:48,000 --> 00:25:50,000 Speaker 2: like the Mercury Milan in the open up today. So 488 00:25:51,040 --> 00:25:54,200 Speaker 2: obsolescence comes into play. The best repair move you can 489 00:25:54,240 --> 00:25:56,920 Speaker 2: make is none eighty five five five six oh nine 490 00:25:56,960 --> 00:25:59,639 Speaker 2: nine zero zero. The Car Doctor's cruising back right after this. 491 00:26:12,400 --> 00:26:15,800 Speaker 2: Let's go take a ride down the New Jersey Turnpike 492 00:26:15,840 --> 00:26:16,720 Speaker 2: and go to Philadelphia. 493 00:26:16,760 --> 00:26:19,159 Speaker 3: Talk to Brian. Hey, Brian, welcome to the Car Doctor. Sir? 494 00:26:19,200 --> 00:26:20,000 Speaker 3: What's going on today? 495 00:26:20,960 --> 00:26:21,200 Speaker 4: Hey? 496 00:26:21,240 --> 00:26:21,880 Speaker 6: How are you? Sir? 497 00:26:21,840 --> 00:26:23,160 Speaker 3: All right? Sir? Goat's cooking? 498 00:26:24,000 --> 00:26:27,439 Speaker 6: Uh, interesting question for you. This is my father is 499 00:26:27,680 --> 00:26:29,879 Speaker 6: he hasn't been driving that much lately. He has a 500 00:26:29,960 --> 00:26:34,760 Speaker 6: twenty twenty three Hyndaia Lantra. Actually first is the summer 501 00:26:34,800 --> 00:26:36,919 Speaker 6: of twenty twenty two, so it's actually a year older 502 00:26:36,920 --> 00:26:40,840 Speaker 6: than that. This car, you know, the oil is it 503 00:26:40,920 --> 00:26:45,960 Speaker 6: requires a zero twenty synthetic. He changes you know, his 504 00:26:46,000 --> 00:26:48,919 Speaker 6: oil at regular intervals. He does usually he was doing 505 00:26:48,960 --> 00:26:52,040 Speaker 6: at least one thousand miles a month. Now I'm using 506 00:26:52,080 --> 00:26:55,960 Speaker 6: his in mind, he's not they're not. I'm not getting 507 00:26:56,000 --> 00:26:58,560 Speaker 6: a lot of miles on it. But I don't want 508 00:26:58,640 --> 00:27:02,200 Speaker 6: to not change the oil for an extended period of time. 509 00:27:02,640 --> 00:27:04,760 Speaker 6: So if I'm not doing that many miles, how long 510 00:27:04,920 --> 00:27:09,560 Speaker 6: how many months do you think I should wait till 511 00:27:09,680 --> 00:27:12,320 Speaker 6: I change the oil because I'm not getting a lot 512 00:27:12,320 --> 00:27:12,919 Speaker 6: of miles on it. 513 00:27:13,000 --> 00:27:14,960 Speaker 2: You're going to get me in trouble with the internet trolls. 514 00:27:15,000 --> 00:27:17,560 Speaker 2: You know that, don't you, because you know you know 515 00:27:17,640 --> 00:27:19,199 Speaker 2: the answer to this question is not going to make 516 00:27:19,200 --> 00:27:19,680 Speaker 2: them happy. 517 00:27:19,680 --> 00:27:22,280 Speaker 3: Well, actually, it'll give them a reason to beat me up. 518 00:27:22,880 --> 00:27:25,280 Speaker 2: I'm still going to stand by my original conviction five 519 00:27:25,320 --> 00:27:29,200 Speaker 2: and five, five months, five thousand miles, and I'll defend 520 00:27:29,280 --> 00:27:29,600 Speaker 2: it here. 521 00:27:29,960 --> 00:27:30,240 Speaker 3: Right. 522 00:27:30,600 --> 00:27:32,800 Speaker 2: It's odd you pick a twenty three hunday. We had 523 00:27:32,800 --> 00:27:35,359 Speaker 2: a twenty three hunday. It's one of the stories I 524 00:27:35,400 --> 00:27:38,040 Speaker 2: may talk about this week. This particular car had a 525 00:27:38,119 --> 00:27:41,240 Speaker 2: leaky oh ring and the dealer didn't do a proper 526 00:27:41,280 --> 00:27:44,320 Speaker 2: oil change and didn't check a few things, and it's 527 00:27:44,359 --> 00:27:47,280 Speaker 2: a whole nother story, but the issue was changing the 528 00:27:47,320 --> 00:27:50,560 Speaker 2: oil on this twenty three hunday. You know, it had 529 00:27:50,680 --> 00:27:55,879 Speaker 2: about just shy of eighteen hundred miles on it. And 530 00:27:56,240 --> 00:27:58,320 Speaker 2: this was an older person. They don't go a lot 531 00:27:58,359 --> 00:28:01,280 Speaker 2: of miles. They've been living with this oil, et cetera. 532 00:28:01,680 --> 00:28:07,240 Speaker 2: And the oil was by color. It looked atrocious, and 533 00:28:07,560 --> 00:28:10,360 Speaker 2: first time customer to us, and after more inquiries, he's 534 00:28:10,440 --> 00:28:12,080 Speaker 2: not doing a lot of driving. I mean it's almost 535 00:28:12,119 --> 00:28:14,399 Speaker 2: like I talk to your father and I know it 536 00:28:14,440 --> 00:28:18,919 Speaker 2: wasn't right. You know, same scenario. You know, an oil 537 00:28:19,040 --> 00:28:22,040 Speaker 2: change is more than just an oil change. It's more 538 00:28:22,080 --> 00:28:24,119 Speaker 2: than just draining oil and putting a filter on. 539 00:28:24,960 --> 00:28:25,200 Speaker 3: Right. 540 00:28:25,320 --> 00:28:29,480 Speaker 2: It's tire pressure, it's a physical look. It's verifying what 541 00:28:29,560 --> 00:28:33,320 Speaker 2: sort of condition is that piece of machinery in. If 542 00:28:33,840 --> 00:28:35,720 Speaker 2: we're going to try and get ten years out of 543 00:28:35,760 --> 00:28:39,880 Speaker 2: a vehicle, I don't think it's unreasonable to maintain it consistently. 544 00:28:39,920 --> 00:28:42,440 Speaker 2: And I'm not scolding you, Brian. I know you see 545 00:28:42,480 --> 00:28:45,840 Speaker 2: it this way too, but the issue comes back to 546 00:28:46,280 --> 00:28:49,480 Speaker 2: the things you will see along the way on those 547 00:28:49,560 --> 00:28:52,360 Speaker 2: regular oil changes will help get that vehicle to the 548 00:28:52,360 --> 00:28:54,720 Speaker 2: one hundred and fifty thousand mile mark, the two hundred 549 00:28:54,760 --> 00:28:58,239 Speaker 2: thousand mile mark, because it also gives the mechanic a 550 00:28:58,320 --> 00:29:00,840 Speaker 2: pause and a moment. And I know you have a 551 00:29:00,840 --> 00:29:03,200 Speaker 2: great relationship with a regular guy that hey, you know, 552 00:29:03,240 --> 00:29:05,160 Speaker 2: the car's got sixty thousand miles on it. Let's talk 553 00:29:05,160 --> 00:29:09,120 Speaker 2: about driveline fluids, let's talk about cooling system service, let's 554 00:29:09,200 --> 00:29:13,600 Speaker 2: talk about a fuel system cleaning. So oil changes aren't 555 00:29:13,680 --> 00:29:16,160 Speaker 2: done just for the sake of changing oil and a filter, 556 00:29:16,760 --> 00:29:21,400 Speaker 2: but it's also done with the idea of regular scheduled maintenance. Right, 557 00:29:22,680 --> 00:29:24,640 Speaker 2: It's kind of like going to the dentist. You go 558 00:29:24,680 --> 00:29:26,680 Speaker 2: to the dentist. I go to the dentist twice a year, 559 00:29:27,120 --> 00:29:28,800 Speaker 2: you know, get a cleaning, get a look over. 560 00:29:28,880 --> 00:29:29,080 Speaker 3: You know. 561 00:29:29,160 --> 00:29:31,560 Speaker 2: Sometimes I have a cavity. Sometimes I needed this, sometimes 562 00:29:31,600 --> 00:29:34,680 Speaker 2: I needed that. But I had no problems. But it 563 00:29:34,760 --> 00:29:38,440 Speaker 2: was just normal wear and tear maintenance. And the fact 564 00:29:38,520 --> 00:29:40,400 Speaker 2: that I'm a little older now that when I first started, 565 00:29:40,400 --> 00:29:43,040 Speaker 2: I've been going to the dentist twice a year forever 566 00:29:44,360 --> 00:29:48,560 Speaker 2: and look where I got, right, So I think regular 567 00:29:48,600 --> 00:29:51,520 Speaker 2: attendance by a qualified professional, and I have to preempt 568 00:29:51,560 --> 00:29:53,120 Speaker 2: that because there's a lot of idiots out in the 569 00:29:53,120 --> 00:29:56,400 Speaker 2: world that are working in repair shops. And I don't 570 00:29:56,400 --> 00:30:00,480 Speaker 2: say that lightly. I say that sadly. It's you know, 571 00:30:00,520 --> 00:30:05,000 Speaker 2: a different perspective. So I like, five months, five thousand miles. 572 00:30:05,080 --> 00:30:07,320 Speaker 2: I don't care how many miles the vehicle has on it, 573 00:30:08,280 --> 00:30:11,240 Speaker 2: you know. Time and time again, we had a we 574 00:30:11,320 --> 00:30:15,400 Speaker 2: had what was she driving a twenty eighteen Ford Edge. 575 00:30:15,560 --> 00:30:18,040 Speaker 2: Cindy's driving a twenty eighteen Ford Edge. The car was 576 00:30:18,120 --> 00:30:24,040 Speaker 2: due for an oil change in October and she was 577 00:30:24,360 --> 00:30:26,920 Speaker 2: just five hundred miles shy of the mileage this week. 578 00:30:27,480 --> 00:30:29,200 Speaker 2: But it was while I didn't have the money, and 579 00:30:29,240 --> 00:30:31,640 Speaker 2: the Christmas came and Thanksgiving came, and you know, there 580 00:30:31,720 --> 00:30:35,240 Speaker 2: was always that here's why I can't do it. Reason now, 581 00:30:35,280 --> 00:30:38,040 Speaker 2: The oil that came out of this car was pitch black, 582 00:30:38,720 --> 00:30:43,080 Speaker 2: pitch black, forty two thousand mile edge right. It was 583 00:30:43,200 --> 00:30:45,600 Speaker 2: just and you could feel it. There's a there's a 584 00:30:45,680 --> 00:30:48,440 Speaker 2: lubricity to oil. If you rub good oil between your 585 00:30:48,440 --> 00:30:50,959 Speaker 2: thumb and forefinger and then beat up oil between your 586 00:30:51,000 --> 00:30:53,280 Speaker 2: thumb and forefinger, you'll feel it. I don't need to 587 00:30:53,280 --> 00:30:55,560 Speaker 2: spend twenty five dollars and send it out to the 588 00:30:55,600 --> 00:30:59,600 Speaker 2: layup to have them doing oil analysis, which, frankly, unless 589 00:30:59,600 --> 00:31:01,600 Speaker 2: I'm looking for a problem, I don't understand why we 590 00:31:01,640 --> 00:31:03,440 Speaker 2: do that anyway. I think the money we spend on 591 00:31:03,480 --> 00:31:05,920 Speaker 2: oil analysis can be put towards oil changes and we'll. 592 00:31:05,760 --> 00:31:07,680 Speaker 3: Get further out of the car. You know. 593 00:31:07,760 --> 00:31:10,600 Speaker 2: It's it's and those are the trolls I refer to. 594 00:31:10,720 --> 00:31:12,240 Speaker 2: I think there's a time and a place to do 595 00:31:12,280 --> 00:31:15,160 Speaker 2: oil analysis, but I think I think it's overdone. I 596 00:31:15,160 --> 00:31:20,000 Speaker 2: think we go into analysis paralysis. And you know, I 597 00:31:20,040 --> 00:31:23,600 Speaker 2: always think about I have these I had these two customers. 598 00:31:23,600 --> 00:31:26,400 Speaker 2: Father and son. They both drive an nine f one fifty, 599 00:31:27,120 --> 00:31:30,200 Speaker 2: and they did the oil change analysis early on when 600 00:31:30,240 --> 00:31:31,200 Speaker 2: they bought these vehicles. 601 00:31:31,240 --> 00:31:31,840 Speaker 3: They thought they. 602 00:31:31,720 --> 00:31:34,680 Speaker 2: Were you know, they were concerned about, you know, what's 603 00:31:34,720 --> 00:31:36,200 Speaker 2: breaking down, what's good, what's bad? 604 00:31:36,240 --> 00:31:37,239 Speaker 3: Da da da da da da da. 605 00:31:37,760 --> 00:31:40,400 Speaker 2: But they still came in low mileage, still came in 606 00:31:40,440 --> 00:31:43,200 Speaker 2: on a regular monthly basis. They never saw anything out 607 00:31:43,200 --> 00:31:46,320 Speaker 2: of the oil analysis. Now these trucks, well they're row nines, 608 00:31:46,360 --> 00:31:48,560 Speaker 2: they're fifteen years old, they've got one hundred and fifty 609 00:31:48,640 --> 00:31:50,520 Speaker 2: hundred and sixty thousand miles on them and they're still 610 00:31:50,520 --> 00:31:52,640 Speaker 2: going strong. So what was the point in doing all 611 00:31:52,640 --> 00:31:55,960 Speaker 2: the oil analysis? I mean, other than hey, it's neat. 612 00:31:56,000 --> 00:31:58,680 Speaker 2: We can tell you what's in your oil. So I 613 00:31:58,680 --> 00:32:01,640 Speaker 2: appreciate the call, Brian, five and five's my call, And 614 00:32:01,720 --> 00:32:03,760 Speaker 2: if anybody else wants to comment, send me an email 615 00:32:03,840 --> 00:32:05,320 Speaker 2: run at cardoctorshow dot com. 616 00:32:05,360 --> 00:32:06,440 Speaker 3: I'll be back right after this. 617 00:32:06,480 --> 00:32:19,000 Speaker 7: Don't go away. 618 00:32:19,000 --> 00:32:21,680 Speaker 2: Hey, let's do a piece of email. Ray from West 619 00:32:21,680 --> 00:32:24,320 Speaker 2: Texas Rights and hey, car doctor, I was just listening 620 00:32:24,320 --> 00:32:26,960 Speaker 2: to your show as I do every weekend, and I 621 00:32:27,040 --> 00:32:29,040 Speaker 2: want to talk about the person that called in from 622 00:32:29,080 --> 00:32:31,800 Speaker 2: the West coast. I'm in West Texas, not the West coast. 623 00:32:31,880 --> 00:32:33,240 Speaker 3: Ray writes, I've. 624 00:32:33,040 --> 00:32:35,520 Speaker 2: Got an nine f one fifty with two hundred and 625 00:32:35,560 --> 00:32:38,280 Speaker 2: ninety thousand miles on it, and I've got a coolant loss. Also, 626 00:32:38,680 --> 00:32:41,120 Speaker 2: I don't find it. And after listening to you, after 627 00:32:41,240 --> 00:32:44,080 Speaker 2: it's been going on for two years, he writes, he said, 628 00:32:44,520 --> 00:32:46,400 Speaker 2: I understand what to do for the coolant leak or 629 00:32:46,440 --> 00:32:49,080 Speaker 2: the coolant loss, but what can I do to help 630 00:32:49,120 --> 00:32:51,520 Speaker 2: the catalytic converter? Is there anything out there? Because I 631 00:32:51,520 --> 00:32:53,560 Speaker 2: don't want to have to repair either on this older 632 00:32:53,600 --> 00:32:56,080 Speaker 2: truck with high mileage. You know, Ray, that's a great question, 633 00:32:56,240 --> 00:32:59,440 Speaker 2: and that's some that's that's someplace we hadn't gone this hour, 634 00:32:59,480 --> 00:33:01,800 Speaker 2: but we'll take there right now. Go out to CRC 635 00:33:01,960 --> 00:33:04,760 Speaker 2: Industries dot com. Get out to CRC Industries dot com. 636 00:33:04,840 --> 00:33:08,160 Speaker 2: Take a look at Guaranteed to Pass. They're emission system cleaner. 637 00:33:08,520 --> 00:33:11,160 Speaker 2: It's a real great fuel system cleaner. But what it 638 00:33:11,200 --> 00:33:15,280 Speaker 2: does is it will help restore a you know, maybe 639 00:33:15,280 --> 00:33:17,400 Speaker 2: restores not the word, but it will help clean up 640 00:33:17,840 --> 00:33:19,960 Speaker 2: a beat up catalytic converter. 641 00:33:20,040 --> 00:33:21,280 Speaker 3: We've had great success with it. 642 00:33:21,280 --> 00:33:24,120 Speaker 2: It'll clear check engine lighte faults and as the label 643 00:33:24,120 --> 00:33:27,760 Speaker 2: says guaranteed to pass. It's a very caustic is probably 644 00:33:27,800 --> 00:33:30,200 Speaker 2: a strong word, but it's a very high quality, high 645 00:33:30,240 --> 00:33:34,280 Speaker 2: detergent fuel system cleaner that will also clean up catalytic 646 00:33:34,280 --> 00:33:36,840 Speaker 2: converters and help bring them back to life. So it's 647 00:33:36,920 --> 00:33:39,040 Speaker 2: just it's just been known to work. We've used it 648 00:33:39,120 --> 00:33:40,760 Speaker 2: quite often. You can use it a couple of times 649 00:33:40,800 --> 00:33:43,520 Speaker 2: a year as regular maintenance on an older vehicle it's 650 00:33:43,520 --> 00:33:46,680 Speaker 2: got a coolant loss or a fluid issue, an oil burner, 651 00:33:46,800 --> 00:33:49,520 Speaker 2: something like that, and I think you'll see longer life 652 00:33:49,520 --> 00:33:52,120 Speaker 2: out of the cats, and you won't have to replace 653 00:33:52,200 --> 00:33:55,000 Speaker 2: or repair them, and you know, just good normal part 654 00:33:55,040 --> 00:33:57,560 Speaker 2: of maintenance. We kind of use it different than what 655 00:33:57,600 --> 00:34:00,200 Speaker 2: we might normally do with it, but guaranteed to pass. 656 00:34:00,520 --> 00:34:02,800 Speaker 2: CRC Industries dot com is where you want to be. 657 00:34:02,920 --> 00:34:06,000 Speaker 2: Ray and keep listening. I appreciate hearing from you out 658 00:34:06,040 --> 00:34:08,359 Speaker 2: there in West Texas. I'm ronning Andy in the car Doctor. 659 00:34:08,440 --> 00:34:10,399 Speaker 2: Another hour just kind of took off and went off 660 00:34:10,400 --> 00:34:13,759 Speaker 2: by itself till the next time. Good mechanics aren't expensive, 661 00:34:13,920 --> 00:34:19,759 Speaker 2: they're priceless. See uh the car doctor Carr advice to 662 00:34:19,800 --> 00:34:20,359 Speaker 2: all right,