WEBVTT - Can you help me with that?

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<v Speaker 1>Welcome to Before Breakfast, a production of iHeartRadio. Good Morning,

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<v Speaker 1>This is Laura. Welcome to the Before Breakfast podcast. Today's

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<v Speaker 1>tip is that whenever you need customer assistance, you can

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<v Speaker 1>try using the phrase can you help me with that?

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<v Speaker 1>You just might find an ally, when you set a

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<v Speaker 1>tone of collaboration, you can work together to address your problem.

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<v Speaker 1>So I am sure that all of us have felt

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<v Speaker 1>rightfully frustrated with service issues, whether it's the utilities the

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<v Speaker 1>cable company, an insurance matter, or a billing problem, when

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<v Speaker 1>you haven't had the service you expect. Once you finally

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<v Speaker 1>navigate the AI mased to talk to a real person.

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<v Speaker 1>It is tempting to vent your frustration and make demands

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<v Speaker 1>of the customer service rep. But unfortunately that might not

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<v Speaker 1>get you anywhere. When you start from an adversarial place

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<v Speaker 1>you versus the company, the customer service representative will probably

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<v Speaker 1>let you vent and then just try to explain the

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<v Speaker 1>company policy. We all know that in a contest of

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<v Speaker 1>you versus the cable company, ninety nine percent of the time,

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<v Speaker 1>the cable company is going to win, so maybe it

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<v Speaker 1>is best not to make it a contest. Certainly, the

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<v Speaker 1>customer service rep is not personally your enemy. I am

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<v Speaker 1>pretty sure that the person answering the phone at your

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<v Speaker 1>doctor's office bears no responsibility for the fact that you

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<v Speaker 1>haven't got in a response to your my chart message.

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<v Speaker 1>It is unlikely that the customer service rep for your

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<v Speaker 1>alarm service has anything to do with the fact that

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<v Speaker 1>your new back door sensor isn't working. So rather than

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<v Speaker 1>seeing the customer service rep as an adversary, it might

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<v Speaker 1>be possible to see the person as a potential ally

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<v Speaker 1>and resource in your struggle. There is this problem, and

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<v Speaker 1>it is you and the rep versus the problem. When

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<v Speaker 1>you calmly explain your situation and ask can you help

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<v Speaker 1>me with that, it's an invitation for the person to

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<v Speaker 1>say yes. You are not asking for a particular course

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<v Speaker 1>of action. You are not even asking the person to

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<v Speaker 1>solve your problem on their own. You just want their help. Now.

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<v Speaker 1>It might not work, but I do think it is

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<v Speaker 1>more likely to lead to something than anything else. So

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<v Speaker 1>the next time you need to deal with a service issue,

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<v Speaker 1>you just might try it. No accusations, just a question,

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<v Speaker 1>can you help me with this? Together? The two of

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<v Speaker 1>you might get something done in the meantime. This is Laura,

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<v Speaker 1>Thanks for listening and here's to making the most of

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<v Speaker 1>our time. Thanks for listening to Before Breakfast. If you've

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<v Speaker 1>got questions, ideas, or feedback, you can reach me at

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<v Speaker 1>Laura at Laura vandercam dot com. Before Breakfast is a

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<v Speaker 1>production of iHeartMedia. For more podcasts from iHeartMedia, please visit

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<v Speaker 1>the iHeartRadio app, Apple Podcasts, or wherever you listen to

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<v Speaker 1>your favorite shows.