1 00:00:00,440 --> 00:00:12,120 Speaker 1: It's another Jewbile phone frames on the twenties. Hello, it's 2 00:00:12,119 --> 00:00:13,680 Speaker 1: a great day bank. 3 00:00:14,160 --> 00:00:17,279 Speaker 2: I was looking for our customer Liz, who apparently I 4 00:00:17,320 --> 00:00:19,200 Speaker 2: put in a call the other day a problem with 5 00:00:19,200 --> 00:00:20,119 Speaker 2: the credit card or something like that. 6 00:00:20,280 --> 00:00:20,760 Speaker 1: This Liz. 7 00:00:21,160 --> 00:00:24,119 Speaker 3: Oh finally, yes, thank you so much. Yes, this is Liz. 8 00:00:24,280 --> 00:00:28,080 Speaker 1: Hi. Well, what seems to be the issue? Uh? 9 00:00:28,280 --> 00:00:30,920 Speaker 3: Well my credit card is frozen. So I'm just wondering 10 00:00:31,000 --> 00:00:35,479 Speaker 3: what's going on, and I yeah, I really need to 11 00:00:35,479 --> 00:00:39,760 Speaker 3: get that pick. Oh that was okay, so yeah, can 12 00:00:39,760 --> 00:00:40,440 Speaker 3: you help me with that? 13 00:00:40,600 --> 00:00:43,800 Speaker 1: Records here say that you called. What they tell you 14 00:00:43,840 --> 00:00:44,800 Speaker 1: when you called last time? 15 00:00:44,880 --> 00:00:47,920 Speaker 3: I mean I was sent over to one person and 16 00:00:47,960 --> 00:00:55,520 Speaker 3: then I waited and then I was put up. Okay, 17 00:00:55,560 --> 00:00:57,640 Speaker 3: well I was just put onto a lot of different people, 18 00:00:58,280 --> 00:00:59,840 Speaker 3: like I just was on hold. 19 00:01:00,680 --> 00:01:03,200 Speaker 1: Hello, Yeah, go ahead, can you hear me? 20 00:01:03,520 --> 00:01:06,400 Speaker 2: Yeah, you know what it sounds like. It's not my department. 21 00:01:06,880 --> 00:01:08,960 Speaker 2: I'm gonna go ahead and transfer you over to our 22 00:01:09,000 --> 00:01:10,880 Speaker 2: fraud department. I want to talk to them. 23 00:01:11,640 --> 00:01:14,240 Speaker 1: That's probably. Yeah, I'm gonna go ahead and transfer over there. Okay, 24 00:01:14,280 --> 00:01:15,080 Speaker 1: just please hold. 25 00:01:17,280 --> 00:01:22,000 Speaker 4: Hi. This is uh, this is this is Trevor. 26 00:01:22,440 --> 00:01:25,880 Speaker 3: Hi, Trevor, this is Liz, Liz, are you here to 27 00:01:25,880 --> 00:01:26,200 Speaker 3: help me? 28 00:01:26,480 --> 00:01:26,640 Speaker 4: Oh? 29 00:01:26,720 --> 00:01:30,240 Speaker 1: Yeah, uh yeah. What can I do for you? Liz? 30 00:01:32,200 --> 00:01:35,000 Speaker 3: Well, my credit card is on hold, so I need 31 00:01:35,040 --> 00:01:36,920 Speaker 3: somebody to help me on hold? 32 00:01:36,959 --> 00:01:39,640 Speaker 1: Wait were you were? Your credit card is on hold? 33 00:01:39,680 --> 00:01:40,720 Speaker 1: Like on the other line. 34 00:01:41,280 --> 00:01:44,880 Speaker 3: Oh my goodness. No, I can't pull money out. I 35 00:01:44,880 --> 00:01:47,520 Speaker 3: can't use it. So you guys put a hold on it, 36 00:01:47,600 --> 00:01:47,800 Speaker 3: you know. 37 00:01:48,160 --> 00:01:52,280 Speaker 4: Okay, it sounds like you need to speak to somebody 38 00:01:52,320 --> 00:01:55,760 Speaker 4: in our customer care department. That's not my department, so 39 00:01:55,800 --> 00:01:58,680 Speaker 4: I'm gonna send you over there. Okay, once again, please 40 00:01:58,720 --> 00:02:03,440 Speaker 4: hold any. 41 00:02:03,200 --> 00:02:05,680 Speaker 1: Thank you for calling. Thank This is Teddybodel. How can 42 00:02:05,680 --> 00:02:07,360 Speaker 1: I help Hi? 43 00:02:07,480 --> 00:02:09,640 Speaker 3: My name is Liz, and hello Liz. 44 00:02:09,680 --> 00:02:11,600 Speaker 1: How you know I had a cousin named Liz? Once? 45 00:02:11,680 --> 00:02:13,320 Speaker 2: I guess I still have a cousin named Liz, I 46 00:02:13,360 --> 00:02:15,920 Speaker 2: said once. I mean she's still walking around, thank goodness. 47 00:02:16,000 --> 00:02:17,640 Speaker 2: So I just haven't spoken to in a while. This 48 00:02:17,680 --> 00:02:19,920 Speaker 2: is actually reminded me I should probably call my cousin Liz. 49 00:02:20,240 --> 00:02:24,200 Speaker 3: Anyway. How you doing you should? I'm doing great. I'm 50 00:02:24,240 --> 00:02:26,880 Speaker 3: a little concerned because my heart is on has a 51 00:02:26,919 --> 00:02:29,640 Speaker 3: hold on it. Oh and you guys, I put a 52 00:02:29,639 --> 00:02:31,840 Speaker 3: call in. I call you get it fixed, and then 53 00:02:32,080 --> 00:02:35,200 Speaker 3: now I've been You're the third person I've talked to 54 00:02:35,639 --> 00:02:36,080 Speaker 3: right now. 55 00:02:36,360 --> 00:02:38,720 Speaker 1: Oh well, that's got to be a little bit frustrating. 56 00:02:39,160 --> 00:02:40,720 Speaker 3: I'm getting there. 57 00:02:40,960 --> 00:02:43,920 Speaker 2: Yes, you know what I can stand is when I 58 00:02:43,960 --> 00:02:46,120 Speaker 2: call a business and I'm trying to get something done 59 00:02:46,160 --> 00:02:48,360 Speaker 2: and I'm just placed on hold and placed on hold 60 00:02:48,400 --> 00:02:50,760 Speaker 2: and hold again. It's like, if somebody's gonna hold me, 61 00:02:50,800 --> 00:02:52,600 Speaker 2: you might as well make me breakfast in the morning. 62 00:02:52,760 --> 00:02:54,280 Speaker 2: Every they're gonna hold me so much, you know. 63 00:02:54,320 --> 00:02:57,560 Speaker 3: I mean, you better have eggs right there? Yes, let 64 00:02:57,600 --> 00:02:59,560 Speaker 3: me tell you, because can you help me right now? 65 00:03:00,440 --> 00:03:03,280 Speaker 2: Unfortunately, this is not my department, so I'm gonna have 66 00:03:03,280 --> 00:03:04,639 Speaker 2: to place it on the hold department. 67 00:03:05,400 --> 00:03:06,960 Speaker 1: I'm just gonna have to place it on the short hoold. 68 00:03:07,000 --> 00:03:10,600 Speaker 1: I'll send you over to the correct department once second, please. 69 00:03:15,480 --> 00:03:18,840 Speaker 3: Bill, Bill, this just Liz. Can you help me with 70 00:03:18,880 --> 00:03:19,880 Speaker 3: my cards? Either? 71 00:03:20,400 --> 00:03:23,760 Speaker 1: There's a hold on it was? 72 00:03:23,919 --> 00:03:25,399 Speaker 3: Are you serious? Right now? 73 00:03:26,800 --> 00:03:29,120 Speaker 1: I'm just play a brief, brief little hole. 74 00:03:29,200 --> 00:03:34,280 Speaker 3: D Can I talk to somebody that has vocabulary? Think this? 75 00:03:34,560 --> 00:03:35,680 Speaker 1: Donk? What's up? 76 00:03:36,240 --> 00:03:39,800 Speaker 3: This is ridiculous. You gotta be kidding me? Who is this? 77 00:03:40,160 --> 00:03:43,320 Speaker 3: Who's hiring all of you freaking what the hell is 78 00:03:43,400 --> 00:03:43,800 Speaker 3: going on? 79 00:03:44,160 --> 00:03:47,400 Speaker 2: Okay, well I think maybe like you need another department 80 00:03:47,520 --> 00:03:48,000 Speaker 2: or something. 81 00:03:48,120 --> 00:03:53,520 Speaker 1: So I'm gonna go ahead and you I'm just gonna okay, 82 00:03:53,560 --> 00:03:54,400 Speaker 1: please hold. 83 00:03:55,800 --> 00:03:59,200 Speaker 2: It's a great day. Think this Pecon's not gonna help? 84 00:03:59,240 --> 00:03:59,880 Speaker 2: What can I do you for? 85 00:04:00,560 --> 00:04:04,240 Speaker 3: Is this the first person I talked out of this 86 00:04:04,440 --> 00:04:08,000 Speaker 3: like circus? Hi, my name's Liz. I need help with my. 87 00:04:08,120 --> 00:04:12,080 Speaker 1: Oh hey, I got you get all sorted out? 88 00:04:12,480 --> 00:04:14,920 Speaker 3: Not at all. I went on this merry go around. 89 00:04:14,960 --> 00:04:17,120 Speaker 3: You guys are a bunch of idiots. I'll tell you that. 90 00:04:18,440 --> 00:04:21,800 Speaker 3: Your Bill and Phil, how are you laughing at? This 91 00:04:21,920 --> 00:04:25,559 Speaker 3: isn't funny at all. I'm perfect, Liz. 92 00:04:25,640 --> 00:04:27,680 Speaker 2: This is actually Jubil from the Jubil Show doing a 93 00:04:27,680 --> 00:04:29,360 Speaker 2: phone brank on you and your husband. 94 00:04:29,400 --> 00:04:30,240 Speaker 1: Tom say you up. 95 00:04:31,200 --> 00:04:34,040 Speaker 2: It's a joke. What Yeah, it's a joke. Your husband 96 00:04:34,080 --> 00:04:36,000 Speaker 2: set you up. He said that you've been having problems 97 00:04:36,040 --> 00:04:37,400 Speaker 2: with your credit card. I want to mess with you. 98 00:04:37,440 --> 00:04:40,440 Speaker 3: Well, he is in a lot of my god, excuse me, 99 00:04:40,520 --> 00:04:43,520 Speaker 3: he's in a lot of trouble because my blood pressure 100 00:04:43,600 --> 00:04:46,799 Speaker 3: is Holy God, you got me. 101 00:04:48,200 --> 00:04:51,200 Speaker 1: Wake up every morning with Jubile phone franks. We say 102 00:04:51,279 --> 00:04:52,560 Speaker 1: mornings on the twenties,