WEBVTT - 911 Is Not a Joke

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<v Speaker 1>Do do do do. Attention Pacific Northwest, both the Canadian

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<v Speaker 1>side and the American side. Stuff you Should Know is

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<v Speaker 1>coming to you live. That's right. And this combined with

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<v Speaker 1>Seattle in San Francisco, which we have just completed, will

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<v Speaker 1>be our I would say, our only true West Coast

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<v Speaker 1>dates this year. So true. So if you are anywhere

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<v Speaker 1>near Portland or Vancouver, then come on out and see us. Yep.

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<v Speaker 1>So we're going to be in Vancouver at the Chain

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<v Speaker 1>Center on Sunday, March twenty nine, and then the next

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<v Speaker 1>night we're going to go on down to Portland, and

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<v Speaker 1>this time we're going to be at the Arlene Schnitzer

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<v Speaker 1>Concert Hall, which is a beautiful room, will be there

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<v Speaker 1>for the first time, and that's going to be on

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<v Speaker 1>Monday March. That's right. We have stepped it up in

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<v Speaker 1>viny side. So don't make fools of us, please, right,

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<v Speaker 1>So you can go get tickets and all the info

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<v Speaker 1>you need at s y s K live dot com.

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<v Speaker 1>Welcome to Stuff You Should Know, a production of My

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<v Speaker 1>Heart Radios How Stuff Works. Hey, welcome to the podcast.

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<v Speaker 1>I'm Josh Clark. There's Charles W. Chuck Bryan over there,

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<v Speaker 1>there's guest producer Josh t rocking it out and this

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<v Speaker 1>is stuff you should know. Take to a dish. Yeah,

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<v Speaker 1>one of the rare second takes. We lost a whole

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<v Speaker 1>fourteen seconds of try number one. Right. It wasn't any

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<v Speaker 1>good anyway, that's what it was. Josh turned into like

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<v Speaker 1>Elvis Custel was like, no, no, stop, stop, I don't

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<v Speaker 1>look at that reference SNL call back. Yeah it was nice.

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<v Speaker 1>So um, as you can tell, Chuck, I'm pretty excited

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<v Speaker 1>about this episode, which is kind of surprising because talking

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<v Speaker 1>about nine one one seems like it might be the

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<v Speaker 1>most boring thing we could talk about. You think, untrue

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<v Speaker 1>what with all the people dying and well cats stuck

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<v Speaker 1>in trees? Sure, what else? That should name everything you

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<v Speaker 1>shouldn't call nine one one four? Let's see neighbors playing

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<v Speaker 1>his music too loud? That one exactly. Uh Yeah, there's

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<v Speaker 1>a bunch of stuff you shouldn't call nine one one four,

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<v Speaker 1>which we'll talk about. But um one thing, like I

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<v Speaker 1>am familiar with nine one one. I remember growing up

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<v Speaker 1>as a child in the eighties and I was like,

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<v Speaker 1>I remember hearing about this new system that was coming

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<v Speaker 1>around when I was growing up in Toledo and I

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<v Speaker 1>was like, that doesn't make any sense because nine one one,

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<v Speaker 1>it turns out, has been around at least since nineteen

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<v Speaker 1>sixty eight in the US. It's been around way longer

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<v Speaker 1>than parts in UK. True, but I like to think

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<v Speaker 1>of Toledo is kind of a happening spot. Toledo didn't

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<v Speaker 1>get a fully functional nine one one system until nineteen nine.

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<v Speaker 1>Did you look it up? Yeah? So you you guys

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<v Speaker 1>resorted to the previous method, which was run down the

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<v Speaker 1>street screaming for neighbors, just swinging a cat by tail. Yeah,

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<v Speaker 1>that was siren. Yeah. I seem to remember. I don't

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<v Speaker 1>know exactly when we got it, but I think I

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<v Speaker 1>remember it happening like because if I if I remember correctly,

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<v Speaker 1>when I was a kid, we had one of those

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<v Speaker 1>little cards next to the kitchen phone that had police

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<v Speaker 1>fire and whatever else. So that had to have been

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<v Speaker 1>pre nine one one or else we wouldn't have had

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<v Speaker 1>that dumb thing, right, Yeah, that would just confuse the children.

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<v Speaker 1>Call these numbers first, right, and if they don't answer,

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<v Speaker 1>then did the super easy thing that will rout it

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<v Speaker 1>to the correct person child. Your parents have just taken

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<v Speaker 1>out a substantial life insurance policy on you. Yeah, for

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<v Speaker 1>that's a long that's a long game, right, there is

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<v Speaker 1>so chuck as new as nine one one as even

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<v Speaker 1>though it seems old, right, especially for younger listeners, I

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<v Speaker 1>would guess that it seems pretty They probably think it's

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<v Speaker 1>been around since you know, of course some buggy days. Yeah,

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<v Speaker 1>since rotary phone days. Yeah right. So um, as as

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<v Speaker 1>as old as it is or as new as it is,

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<v Speaker 1>it's gotten pretty uh robust, very robust. Yeah, every year.

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<v Speaker 1>These are some stats that are Buddy Dave Russe helped

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<v Speaker 1>us compile two hundred forty million calls in the US.

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<v Speaker 1>That is six hundred and fifty thousand calls a day. Yeah,

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<v Speaker 1>that's like nine hundred thousand calls a minute. No, sure,

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<v Speaker 1>I just did that back of the m uh. And

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<v Speaker 1>another important thing here is that of calls these days

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<v Speaker 1>are from your wireless phone. That's a big deal, it is,

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<v Speaker 1>which we'll get to. But um, that changed things. Yeah.

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<v Speaker 1>The big spoiler is is that the nine one one

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<v Speaker 1>system that we currently currently use in the United States

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<v Speaker 1>is hopelessly antiquated, and they're working on improving it. And

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<v Speaker 1>nothing that we should say about how antiquated is should

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<v Speaker 1>keep you from calling nine one one is still generally works,

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<v Speaker 1>but it's having troubler. It's had trouble traditionally keeping pace

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<v Speaker 1>with the massive sweeping changes in telecommunications. Yeah, has has

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<v Speaker 1>gone on in the last couple of decades. Yeah, because

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<v Speaker 1>telecom is always trying to move forward and they don't

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<v Speaker 1>think like, but maybe we should slid the pace for

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<v Speaker 1>nine one one, right, exactly know and plus I mean

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<v Speaker 1>nine one one was we'll see those systems are built

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<v Speaker 1>alongside the other system, so when the other system leads forward,

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<v Speaker 1>they have to go through and rebuild this this system

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<v Speaker 1>that's just for nine one one, because you can't get

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<v Speaker 1>rid of an old system because people, well we'll get

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<v Speaker 1>to that stuff. We'll get to that. Let's not spoil it.

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<v Speaker 1>But uh, we were laughing earlier about things that you

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<v Speaker 1>should and should not call for. Um, some of these

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<v Speaker 1>are debatable, I think, Oh yeah, I think so, says

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<v Speaker 1>who says me, We'll get to the last one really

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<v Speaker 1>is the only one that's debatable. But obviously, if if

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<v Speaker 1>there's a fire or smoke that you think is a fire,

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<v Speaker 1>where there's smoke, there's fire, medical emergency and you can't

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<v Speaker 1>you know, obviously getting an ambulance or get in a

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<v Speaker 1>get in your car and run some one of the

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<v Speaker 1>emergency room if you can. If it's quicker and you

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<v Speaker 1>can do so safely, it's quicker and cheaper cost the

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<v Speaker 1>gas maybe a couple of tolls, who knows, compared to

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<v Speaker 1>like an ambulance ride. No, that's a that's a good point.

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<v Speaker 1>But I mean imagine if your home just loaded and

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<v Speaker 1>your kid gets hurt, you should probably call nine one one,

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<v Speaker 1>Call nine one Uh. Car accidents, of course, um, if

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<v Speaker 1>they are major enough and like have injuries, yeah, called

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<v Speaker 1>call nine one one. You should be able to tell,

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<v Speaker 1>like if somebody's like, oh, that kind of hurt my neck,

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<v Speaker 1>you don't have to call nine one one. You could

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<v Speaker 1>call Here's the other thing. If we're saying don't call

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<v Speaker 1>nine on one, that doesn't mean like don't alert anybody.

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<v Speaker 1>But there are there's a your police have their own

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<v Speaker 1>phone number, Your local police have their own phone number.

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<v Speaker 1>Look it up and call that the non emergency number, right. Uh.

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<v Speaker 1>And then obviously the last category is some sort of

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<v Speaker 1>crime being committed, violence being committed, call nine one one. Yeah.

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<v Speaker 1>So that's like no one's going to argue with that,

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<v Speaker 1>I think. So Okay, there are plenty of instances where

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<v Speaker 1>you shouldn't call nine one one, and yet people reliably

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<v Speaker 1>call nine one one for stuff like this, And I

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<v Speaker 1>think that's because it's been drilled into everyone's head. It's

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<v Speaker 1>kind of a double edged sword. You can't drill that

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<v Speaker 1>into everyone's head. One one one, one one one. All

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<v Speaker 1>you gotta do is call nine one one and then

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<v Speaker 1>not expect to get some cats stuck in the tree calls.

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<v Speaker 1>You keep going back to that, Well, we actually had

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<v Speaker 1>did that when I was a kid. Did you call

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<v Speaker 1>nine one one for that? Well, you know the funny story.

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<v Speaker 1>It's not very funny, my dad, but we had a

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<v Speaker 1>cat stuck in a tree. My dad went up and

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<v Speaker 1>he got stuck in the tree and he just climbed

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<v Speaker 1>up too high. Yeah, and you got freaked out, I

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<v Speaker 1>think so. I mean, I was a kid, so you

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<v Speaker 1>know they weren't saying your father is very afraid and

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<v Speaker 1>he's screwed up. I was just a kid kind of like, well,

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<v Speaker 1>now dad's up there, and now there's fireman here helping

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<v Speaker 1>my dad out of a tree. Cats and Dad's get

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<v Speaker 1>stuck in tree. Yeah, And looking back, I think that's

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<v Speaker 1>totally probably what happened. He got way up there. It

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<v Speaker 1>was freaked out. Yeah, yeah, yeah, that's cute. I have

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<v Speaker 1>to ask him about that one day. Um. Okay, so

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<v Speaker 1>your dad's stuck in a tree, I would say, that's

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<v Speaker 1>call nine one on cats stuck in a tree. Now,

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<v Speaker 1>unless you live in Pleasantville, don't call nine one one

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<v Speaker 1>for that. Um. If you have a question about the

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<v Speaker 1>speeding ticket you got the other day, that's not a

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<v Speaker 1>call that you would place through nine on one Again,

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<v Speaker 1>you can just call there's even a number on the

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<v Speaker 1>back of the ticket. Dumb. Okay, hey, bringing that back

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<v Speaker 1>just for that second. Okay, what else? Oh, of course,

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<v Speaker 1>anything dealing with your animals unless well, I'm not gonna

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<v Speaker 1>even gonna say that. I was gonna say, if there's

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<v Speaker 1>an animal attacking someone, yeah, you would call tell nine

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<v Speaker 1>one one for that. Come out and shoot this dog.

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<v Speaker 1>Basically it could be rabid. It's terrible call. Heckt hat out? Uh.

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<v Speaker 1>But otherwise, if the cat in the tree, lost, animals, injured, animals,

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<v Speaker 1>noisy neighbors, I love that day. Puts power outage in

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<v Speaker 1>here and in parentheses, call your power company, right, It's

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<v Speaker 1>that last one I think is a little it kind

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<v Speaker 1>of opens a can of worms, and that is the

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<v Speaker 1>suspicious person thing, because uh, you know, they they say

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<v Speaker 1>to call for suspicious activity, which theoretically is a suspicious person.

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<v Speaker 1>I think the distinction is uh and what we see

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<v Speaker 1>and we'll get into this later racial biases. You know,

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<v Speaker 1>people in neighborhoods calling the cops on someone because they're

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<v Speaker 1>black and walking down my street, which happens, that is

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<v Speaker 1>not a suspicious person um even I mean, if there's

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<v Speaker 1>nothing going on, I know, people try to justify it.

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<v Speaker 1>But then local police say, you know, hey, always call

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<v Speaker 1>us if you think something might be going on. And

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<v Speaker 1>that's where it gets dodgy, because that comes down to

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<v Speaker 1>a human beings perception. So it can be very tilted.

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<v Speaker 1>As Dave put it. He put it a couple of

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<v Speaker 1>ways I thought were pretty smart. He said, people aren't suspicious.

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<v Speaker 1>Behavior is suspicious. Yeah, and they say specifically to call

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<v Speaker 1>nine one for suspicious activities. But again, these are people,

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<v Speaker 1>so it's just such a weird fine line you're walking there.

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<v Speaker 1>The other little litmus tests that I've seen is stop

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<v Speaker 1>just for a second, because this is suspicious behavior. You

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<v Speaker 1>see somebody like breaking into a car, like assaulting somebody

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<v Speaker 1>that's that's beyond suspicious. That's like the act. That's the

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<v Speaker 1>act um, that's a crime being committed. So you have

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<v Speaker 1>a second when you see a suspicious person to stop

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<v Speaker 1>and think, like what I what I call nine on one?

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<v Speaker 1>If this person were white, or if you're a black

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<v Speaker 1>person doing this, say what I called nim one with

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<v Speaker 1>this person were black, And if the answers no, then

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<v Speaker 1>maybe you shouldn't call. Maybe they're not acting that suspiciously. Yeah,

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<v Speaker 1>it's just interesting. On these Facebook neighborhood pages, it's kind

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<v Speaker 1>of evenly divided between people saying, uh, don't call nine

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<v Speaker 1>one one for this, This is just a guy going

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<v Speaker 1>door to door perhaps other people saying, no, you know what,

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<v Speaker 1>it's it's nine or ten o'clock at night and someone's

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<v Speaker 1>knocking on your door in our neighborhood. Semious, maybe you

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<v Speaker 1>should call the cops and let them work it out.

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<v Speaker 1>And for the cops, they say, you know, call us.

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<v Speaker 1>That doesn't mean we're going to dispatch eight cars to

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<v Speaker 1>your home, but we might work you through the situation

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<v Speaker 1>and it's all going to be fine. Yes, But this

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<v Speaker 1>is the only one where I thought was a little

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<v Speaker 1>bit like you shouldn't just say, like, don't call nine

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<v Speaker 1>one one when you see a suspicious person. No, you

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<v Speaker 1>certainly shouldn't say that. At the same time that, I

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<v Speaker 1>think one of the big hesitations for calling nine one

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<v Speaker 1>one these days is like the either the increase or

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<v Speaker 1>the increase in reporting of people innocent people who had

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<v Speaker 1>nine one one called on him being killed by the cops.

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<v Speaker 1>That and that death would not have happened. Their death

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<v Speaker 1>wouldn't have happened had a person been suspicious of them

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<v Speaker 1>and called nine one one. And the fact, you know,

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<v Speaker 1>when when news of something like that gets out, it

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<v Speaker 1>will make you second guess that kind of thing, like

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<v Speaker 1>you're for sure you're It makes you realize you're bringing

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<v Speaker 1>like people who are armed and jumpy out to a

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<v Speaker 1>situation where it's just somebody walking around or whatever. And

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<v Speaker 1>when you look at it from that respect, it can

0:12:17.200 --> 0:12:19.440
<v Speaker 1>make you second guess the whole thing. Yeah, And things

0:12:19.480 --> 0:12:22.719
<v Speaker 1>can look it can look like potential malfeasance that's not

0:12:23.320 --> 0:12:25.520
<v Speaker 1>you know, like a lot of people, you see a

0:12:25.520 --> 0:12:29.280
<v Speaker 1>lot of people saying, well, I think someone's chasing my house, um,

0:12:29.320 --> 0:12:31.720
<v Speaker 1>because a car pulled it into my driveway and sat

0:12:31.720 --> 0:12:33.520
<v Speaker 1>there for two minutes. They asked me if I wanted

0:12:33.520 --> 0:12:37.520
<v Speaker 1>to know more about syrac or someone stopped and was

0:12:37.559 --> 0:12:40.680
<v Speaker 1>taking pictures of my house, Like, you never know, somebody

0:12:40.760 --> 0:12:43.520
<v Speaker 1>might be taking picture of the oak tree that they're

0:12:43.520 --> 0:12:46.880
<v Speaker 1>trying to learn about, or or just looking up something

0:12:46.880 --> 0:12:49.559
<v Speaker 1>on their phone and standing in the direction of your house.

0:12:49.880 --> 0:12:52.280
<v Speaker 1>Nine times out of ten they're trying to figure out

0:12:52.000 --> 0:12:56.440
<v Speaker 1>at the oak tree near your house. I'm trying to

0:12:56.440 --> 0:12:58.400
<v Speaker 1>give people the benefit of the doubt, you know. No,

0:12:58.520 --> 0:13:01.440
<v Speaker 1>I'm with you anyway. It's just that's where it gets

0:13:01.440 --> 0:13:06.719
<v Speaker 1>a little dodgy and what we'll have statistics later on

0:13:06.840 --> 0:13:11.959
<v Speaker 1>about actual racial bias, because it's real. Okay, moving on,

0:13:12.200 --> 0:13:13.719
<v Speaker 1>you want to take a little break after that. It

0:13:13.720 --> 0:13:17.160
<v Speaker 1>seems like a good spot. I think I do. Okay, well, everybody,

0:13:17.240 --> 0:13:37.079
<v Speaker 1>we're taking a rare Josh break and we'll be right back. Okay,

0:13:37.160 --> 0:13:40.640
<v Speaker 1>we're back. That Josh break was invigorating. I wasn't doing anything.

0:13:40.640 --> 0:13:42.319
<v Speaker 1>I was just taking a picture of oak tree. We'd

0:13:42.320 --> 0:13:47.240
<v Speaker 1>get off my back. What kind of oak is that, sir?

0:13:47.840 --> 0:13:51.319
<v Speaker 1>There's only one kind of oak. I know, there's a

0:13:51.360 --> 0:13:54.600
<v Speaker 1>bunch of different oaks. Everyone in Ireland's like, no, that's

0:13:54.600 --> 0:14:00.320
<v Speaker 1>not true. Uh, while we're mentioning calling one though, um,

0:14:00.400 --> 0:14:03.880
<v Speaker 1>you can get arrested. It is a crime to prank

0:14:03.920 --> 0:14:05.920
<v Speaker 1>call nine one one. Yeah, you don't want to do that.

0:14:06.040 --> 0:14:08.480
<v Speaker 1>Or to swat. It's called swatting. That's a I think

0:14:08.480 --> 0:14:11.600
<v Speaker 1>that deserves its own podcast. Maybe because there was some

0:14:12.800 --> 0:14:15.360
<v Speaker 1>some guy got killed right from a swatting incident. Yeah,

0:14:15.440 --> 0:14:18.439
<v Speaker 1>I think it's happened more than once. Yeah, that's serious stuff.

0:14:18.440 --> 0:14:20.000
<v Speaker 1>If you don't know it's swatting as well, just give

0:14:20.040 --> 0:14:23.440
<v Speaker 1>you the four one one on this abuse of nine

0:14:23.480 --> 0:14:28.320
<v Speaker 1>one one man, I love myself something great. Um. So,

0:14:28.400 --> 0:14:33.440
<v Speaker 1>swatting is where you are a hacker, right, and you

0:14:33.480 --> 0:14:37.240
<v Speaker 1>can disguise the number that you're coming you're calling from, uh,

0:14:37.280 --> 0:14:39.360
<v Speaker 1>to make it look like you're calling from a house

0:14:39.400 --> 0:14:42.760
<v Speaker 1>that you want the cops to go to, and you

0:14:42.840 --> 0:14:45.160
<v Speaker 1>basically say like, I'm in this house and I'm holding

0:14:45.200 --> 0:14:47.360
<v Speaker 1>hostages and what are you going to do about it?

0:14:47.440 --> 0:14:50.640
<v Speaker 1>Johnny law? And the law comes out and usually swat

0:14:50.920 --> 0:14:54.000
<v Speaker 1>that I shouldn't say. Usually in some cases the swat

0:14:54.040 --> 0:14:56.880
<v Speaker 1>team will actually enter this house where people who have

0:14:56.920 --> 0:15:00.240
<v Speaker 1>no idea what's going on are and maybe the the

0:15:00.280 --> 0:15:04.080
<v Speaker 1>people who have been swatted, you know, said something mean

0:15:04.120 --> 0:15:06.560
<v Speaker 1>to the to the guy who you know, called the

0:15:06.600 --> 0:15:09.640
<v Speaker 1>swat team out on them. But it's basically it's not

0:15:09.680 --> 0:15:13.080
<v Speaker 1>like saying, like there's a I think there's a hostage

0:15:13.120 --> 0:15:16.240
<v Speaker 1>situation in this house. It's I'm the guy holding the hostages.

0:15:16.280 --> 0:15:19.960
<v Speaker 1>And here's where I mean, like and swat teams stick

0:15:20.400 --> 0:15:22.840
<v Speaker 1>right exactly, the swat teams like we're gonna go kill

0:15:22.920 --> 0:15:25.040
<v Speaker 1>that guy. I'll bet you would never in a million

0:15:25.120 --> 0:15:28.560
<v Speaker 1>years bring your swat team out, and whatever you do,

0:15:28.560 --> 0:15:32.560
<v Speaker 1>don't come in guns blazing, right, which we're joking about

0:15:32.600 --> 0:15:35.480
<v Speaker 1>something that's really happened. Sure, So like I really think

0:15:35.520 --> 0:15:38.120
<v Speaker 1>we need to talk at least the short we'll look

0:15:38.160 --> 0:15:40.280
<v Speaker 1>into it a little first, one on swatting and one

0:15:40.320 --> 0:15:44.640
<v Speaker 1>on dockx inga two weird new things that people do now, right,

0:15:44.960 --> 0:15:49.840
<v Speaker 1>But but swatting is definitely a crime. Yes, okay. Also

0:15:51.000 --> 0:15:53.000
<v Speaker 1>so that you don't make nine on one feel like

0:15:53.120 --> 0:15:54.520
<v Speaker 1>I think this is great. This is almost like a

0:15:54.560 --> 0:15:58.680
<v Speaker 1>public service announcement that we're in the midstup. So you, um,

0:15:58.720 --> 0:16:00.720
<v Speaker 1>you don't get in trouble with the nine one one,

0:16:00.760 --> 0:16:04.200
<v Speaker 1>so they don't think that you're pranking them when you're not.

0:16:05.280 --> 0:16:08.120
<v Speaker 1>If you ever call nine one one accidentally, or say

0:16:08.160 --> 0:16:10.600
<v Speaker 1>your kid does or whatever. You do not want to

0:16:10.640 --> 0:16:13.680
<v Speaker 1>hang up the phone. Yeah, I did that a few

0:16:13.760 --> 0:16:15.840
<v Speaker 1>years ago. I feel like I accidentally called nine one

0:16:15.880 --> 0:16:19.440
<v Speaker 1>one because I think cell phones have a feature that

0:16:20.840 --> 0:16:24.560
<v Speaker 1>it enacted like an automatic call by accident. And I

0:16:24.600 --> 0:16:26.120
<v Speaker 1>saw it and I went, oh crap, and I hung

0:16:26.200 --> 0:16:28.520
<v Speaker 1>up right and I got a call back, like in

0:16:28.560 --> 0:16:31.480
<v Speaker 1>a second. That's great. Ideally you should. Yeah. Umi has

0:16:31.520 --> 0:16:33.640
<v Speaker 1>a great story from when she was a kid. She

0:16:34.000 --> 0:16:37.760
<v Speaker 1>um got scared. Uh, I can't remember something about her

0:16:37.800 --> 0:16:41.120
<v Speaker 1>grandmother who was perfectly fine, but she called nine on

0:16:41.240 --> 0:16:44.800
<v Speaker 1>one and I got scared with nine on one answer

0:16:44.840 --> 0:16:46.600
<v Speaker 1>and hung up and they kept calling back and she

0:16:46.720 --> 0:16:50.120
<v Speaker 1>kept hanging up. They came out to the cast a

0:16:50.120 --> 0:16:53.840
<v Speaker 1>little welfare check. Yeah, basically, Um, but you don't want

0:16:53.840 --> 0:16:56.800
<v Speaker 1>to do that. Don't follow the Umi model of nine

0:16:56.840 --> 0:16:58.440
<v Speaker 1>on one, Like just stay on the phone and be like,

0:16:58.480 --> 0:17:01.480
<v Speaker 1>I'm really sorry. This is an act sentental call and

0:17:01.520 --> 0:17:04.879
<v Speaker 1>I'm definitely not the bad guy pretending that this is

0:17:04.920 --> 0:17:07.119
<v Speaker 1>an accidental call. Make sure you say that to. My

0:17:07.200 --> 0:17:10.560
<v Speaker 1>name is Timmy, I'm five, It's all good. My name

0:17:10.600 --> 0:17:14.119
<v Speaker 1>is little boy with brown hair. So I think the

0:17:14.200 --> 0:17:20.359
<v Speaker 1>history is fairly interesting. Um because England started nine, not

0:17:20.560 --> 0:17:25.240
<v Speaker 1>nine one one, but their version, which is way back

0:17:25.280 --> 0:17:29.160
<v Speaker 1>in n seven in London. I didn't know it either,

0:17:29.240 --> 0:17:30.959
<v Speaker 1>but they they were the first city in the world

0:17:31.320 --> 0:17:35.120
<v Speaker 1>that created the three digit model. Apparently, as the story goes,

0:17:35.160 --> 0:17:38.360
<v Speaker 1>there was a fire in downtown London and people tried

0:17:38.359 --> 0:17:40.840
<v Speaker 1>to get through the fire department and they were put

0:17:40.880 --> 0:17:44.679
<v Speaker 1>on hold and switched around, and so they said. The

0:17:44.720 --> 0:17:48.760
<v Speaker 1>town crier came out and said nine is the answer, yeah,

0:17:48.760 --> 0:17:54.199
<v Speaker 1>which so easy to remember. Um, I guess no one

0:17:54.240 --> 0:17:57.080
<v Speaker 1>else was using at the time. But this is back

0:17:57.119 --> 0:17:59.880
<v Speaker 1>in the day of rotary phones, right. Oh yeah, well,

0:18:00.160 --> 0:18:03.359
<v Speaker 1>so that that's actually that was. It was a burden

0:18:03.440 --> 0:18:07.440
<v Speaker 1>to dial with a rotary dial. One should have been

0:18:07.520 --> 0:18:10.680
<v Speaker 1>for sure. I just thought that was kind of clumsy

0:18:10.720 --> 0:18:14.400
<v Speaker 1>of them, a little bit clumsy of the Brits. But

0:18:14.720 --> 0:18:17.080
<v Speaker 1>let me see here. I think it was a twelve

0:18:17.200 --> 0:18:21.240
<v Speaker 1>mile radius around London at first after World War Two

0:18:21.320 --> 0:18:25.040
<v Speaker 1>and went wider. Uh And because you know, Britain like

0:18:25.160 --> 0:18:29.679
<v Speaker 1>to do a little world conquering. You can find in

0:18:30.160 --> 0:18:33.440
<v Speaker 1>cities all over the world where London has or where

0:18:33.440 --> 0:18:37.359
<v Speaker 1>England has left there. Uh. Imprint that's a way to

0:18:37.359 --> 0:18:40.239
<v Speaker 1>put it, for sure. Yeah. Um. And the US of

0:18:40.240 --> 0:18:43.080
<v Speaker 1>course said, well, we're not gonna let the Brits outdo us.

0:18:43.760 --> 0:18:46.880
<v Speaker 1>You're you're gonna do brexit. Hold my beer. Yeah, we're

0:18:46.920 --> 0:18:51.600
<v Speaker 1>gonna wait twenty something years and do it ourselves, right exactly. So, um,

0:18:51.640 --> 0:18:56.000
<v Speaker 1>I think in nineteen fifty seven, the Fire Chiefs Association, sorry,

0:18:56.000 --> 0:18:59.080
<v Speaker 1>the National Association of Fire Chiefs I was way off. Um.

0:18:59.160 --> 0:19:01.959
<v Speaker 1>They said, hey, we should come up with an easy

0:19:02.080 --> 0:19:05.560
<v Speaker 1>to remember three digit number for people to report fires.

0:19:06.160 --> 0:19:09.240
<v Speaker 1>And other people said, hey, that's a great idea. We'll we'll,

0:19:09.280 --> 0:19:12.720
<v Speaker 1>we'll do that to report emergencies, and the Fire Teach's

0:19:12.720 --> 0:19:16.720
<v Speaker 1>Association said no, just fires, right. Luckily no one listened

0:19:16.720 --> 0:19:20.560
<v Speaker 1>to them. Well, they didn't listen to the just firepart,

0:19:20.760 --> 0:19:23.000
<v Speaker 1>that's right. Um. And then a couple of years after

0:19:23.040 --> 0:19:26.440
<v Speaker 1>that or maybe uh yeah, a few years later, the

0:19:26.520 --> 0:19:28.800
<v Speaker 1>National Academy of Scizees said, this is actually a really

0:19:28.840 --> 0:19:30.960
<v Speaker 1>good idea. We should do this for calling ambulances to

0:19:31.400 --> 0:19:36.959
<v Speaker 1>And then finally, um Presidential Commission on Law Enforcement and

0:19:37.040 --> 0:19:41.159
<v Speaker 1>the Administration of Justice said no, all emergencies should have

0:19:41.240 --> 0:19:44.360
<v Speaker 1>a three digit, easy to remember number. That's right. So

0:19:44.400 --> 0:19:47.720
<v Speaker 1>the FCC says, who should be get in touch with here?

0:19:47.920 --> 0:19:50.320
<v Speaker 1>How about a T and T? Because these were the

0:19:50.400 --> 0:19:55.399
<v Speaker 1>days of phone monopolies, right or phone monopoly it's just

0:19:55.440 --> 0:19:59.400
<v Speaker 1>one right? Uh No, I think when did they break

0:19:59.440 --> 0:20:03.240
<v Speaker 1>up the phone cup niece. I think it was before this,

0:20:04.240 --> 0:20:07.640
<v Speaker 1>because they broke them up into the different bells, right, yeah,

0:20:08.520 --> 0:20:10.680
<v Speaker 1>where they were all the different bells part of one

0:20:10.680 --> 0:20:13.840
<v Speaker 1>big phone company. That's right? Which one? I just said,

0:20:13.880 --> 0:20:18.120
<v Speaker 1>two different things? Liberty Bell, the Southern Belle bell from

0:20:18.440 --> 0:20:22.480
<v Speaker 1>Pacific Bell, Pacific Bell, the bell from Beauty and the Beast,

0:20:22.520 --> 0:20:27.360
<v Speaker 1>all the bells, Albuquerque Bell. Sure, why not? You can

0:20:27.440 --> 0:20:30.080
<v Speaker 1>ring my bell. That's a good one. That's a good song.

0:20:30.240 --> 0:20:32.360
<v Speaker 1>It's a good one. But I think more and more

0:20:32.359 --> 0:20:36.440
<v Speaker 1>and more by Andrea true connection is far better. What's that?

0:20:36.680 --> 0:20:39.919
<v Speaker 1>Virtually the same thing, but just a better, better song. Okay,

0:20:40.560 --> 0:20:42.600
<v Speaker 1>they got in touch with a T and T and

0:20:42.680 --> 0:20:46.160
<v Speaker 1>they said, can you help us out with this? Apparently

0:20:46.240 --> 0:20:50.080
<v Speaker 1>a T and T is the one that chose because

0:20:50.600 --> 0:20:52.800
<v Speaker 1>it hadn't been used yet, which is kind of the

0:20:52.800 --> 0:20:56.159
<v Speaker 1>first stumbling block again. The rotary dial. Rotary dial that

0:20:56.240 --> 0:20:59.520
<v Speaker 1>was nine one ones a lot better way. It's it's

0:20:59.560 --> 0:21:02.840
<v Speaker 1>two words better. It is, sure, it's better and it

0:21:02.920 --> 0:21:05.320
<v Speaker 1>was easy to remember. And you know, I think they

0:21:05.320 --> 0:21:08.040
<v Speaker 1>had set up at this point already four one one

0:21:08.520 --> 0:21:11.360
<v Speaker 1>in a lot of areas, so they just kind of

0:21:11.480 --> 0:21:17.040
<v Speaker 1>extended that idea of the something one one right. So, um,

0:21:17.240 --> 0:21:21.400
<v Speaker 1>the first this really surprised me. The first um on

0:21:21.400 --> 0:21:23.840
<v Speaker 1>one call that was ever placed in the United States.

0:21:23.920 --> 0:21:27.320
<v Speaker 1>New York City. You would think, so, Washington, d C, Chicago,

0:21:27.440 --> 0:21:30.920
<v Speaker 1>what else you got? Chicago? You already said that one. Okay,

0:21:30.960 --> 0:21:34.480
<v Speaker 1>I don't know. What about Los Angeles? Yeah, why not?

0:21:34.760 --> 0:21:38.919
<v Speaker 1>What about Albuquerque? They're doing fun? Okay, No, none of

0:21:38.960 --> 0:21:42.959
<v Speaker 1>those are correct. Haileyville, Alabama was the site of the

0:21:43.040 --> 0:21:45.239
<v Speaker 1>very first nine one one call. Yeah, that's a good

0:21:45.280 --> 0:21:51.119
<v Speaker 1>little tribute question. I think that pedal to the metal.

0:21:53.760 --> 0:21:56.159
<v Speaker 1>By the way, I recently watched I had recorded all

0:21:56.160 --> 0:21:59.399
<v Speaker 1>those Jeopardy shows with the Ken Jennings on there. The

0:21:59.640 --> 0:22:03.159
<v Speaker 1>Champion run some of the better TV I've seen in

0:22:03.160 --> 0:22:06.679
<v Speaker 1>a while, really good stuff. Yeah. Well, I mean, if

0:22:06.720 --> 0:22:08.439
<v Speaker 1>you're a Jeopardy fan that it was as good as

0:22:08.480 --> 0:22:12.640
<v Speaker 1>it gets, like the smartest competitors and like big time

0:22:12.760 --> 0:22:15.520
<v Speaker 1>drama because they you know, they had to bring it

0:22:15.640 --> 0:22:17.920
<v Speaker 1>on those daily doubles. It wasn't like a regular show

0:22:18.600 --> 0:22:21.520
<v Speaker 1>like they were daily doubling on like twenty dollars and

0:22:21.560 --> 0:22:26.280
<v Speaker 1>stuff like. It was really tense, good drama. Yeah, so

0:22:26.320 --> 0:22:28.359
<v Speaker 1>cool because I think Kid knew that other guy, the

0:22:28.359 --> 0:22:31.159
<v Speaker 1>whole Celtzer guy was a as a gambler and he

0:22:31.240 --> 0:22:33.760
<v Speaker 1>made his name for really just going all in, and

0:22:33.880 --> 0:22:35.720
<v Speaker 1>Ken knew this, so he had to do the same

0:22:36.480 --> 0:22:39.080
<v Speaker 1>in order to beat these chumps. If you're playing a gambler,

0:22:39.119 --> 0:22:41.439
<v Speaker 1>you get dragged into gambling, whether you want to gamble

0:22:41.560 --> 0:22:44.360
<v Speaker 1>or not. Get in there. You know. That's good stuff. Anyway,

0:22:44.480 --> 0:22:47.920
<v Speaker 1>good trivia question. It's probably been on Jeopardy. Hayley Bill

0:22:48.000 --> 0:22:50.800
<v Speaker 1>Alabama did it was It was kind of a publicity stunt.

0:22:51.600 --> 0:22:54.440
<v Speaker 1>It sounds like they so the little uh, the little

0:22:54.440 --> 0:22:59.400
<v Speaker 1>phone company there, the Alabama Telephone he co um basically said,

0:22:59.400 --> 0:23:02.119
<v Speaker 1>it's pretty a T and T is is about to

0:23:02.160 --> 0:23:05.080
<v Speaker 1>do this. We're about to launch this nine one one system.

0:23:05.200 --> 0:23:07.200
<v Speaker 1>We want to jump on it and adopt it first.

0:23:07.440 --> 0:23:09.399
<v Speaker 1>So we're going to set this up as fast as

0:23:09.400 --> 0:23:11.400
<v Speaker 1>we can. Because here's the thing. We'll find out more

0:23:11.400 --> 0:23:15.160
<v Speaker 1>about this in a minute, but there's no national nine

0:23:15.160 --> 0:23:18.800
<v Speaker 1>one one system all everywhere in the United States. Nine

0:23:18.800 --> 0:23:22.840
<v Speaker 1>one one reaches an emergency dispatcher or an emergency operator,

0:23:23.440 --> 0:23:28.520
<v Speaker 1>but each system is local, regional at best. Um so

0:23:29.240 --> 0:23:31.639
<v Speaker 1>hailey Ville, Alabama could jump on this and set up

0:23:31.640 --> 0:23:33.879
<v Speaker 1>their own system and get started. And that's exactly what

0:23:33.960 --> 0:23:38.040
<v Speaker 1>they did. That's right. February they had a state senator

0:23:38.600 --> 0:23:43.480
<v Speaker 1>named Rank and fight he dialede as a you know, obviously,

0:23:43.560 --> 0:23:47.239
<v Speaker 1>is this like a photo op or video op? In

0:23:47.280 --> 0:23:50.840
<v Speaker 1>other words, there wasn't an emergency. It's like, man, what

0:23:50.880 --> 0:23:54.679
<v Speaker 1>a coincidence that the state senator had the first emergency

0:23:54.800 --> 0:23:57.119
<v Speaker 1>and happened to be standing next to the special phone.

0:23:57.680 --> 0:23:59.920
<v Speaker 1>That's right. They had a special bat phone, a red phone,

0:24:00.160 --> 0:24:03.600
<v Speaker 1>and I think an Alabama congressman was on the other

0:24:03.720 --> 0:24:07.160
<v Speaker 1>end at the police station, Congressman Tom Bevill, known as

0:24:07.240 --> 0:24:10.840
<v Speaker 1>the pork King really not just the Alabama pork King,

0:24:11.040 --> 0:24:13.920
<v Speaker 1>the poor King of Congress. And the state senator said,

0:24:14.320 --> 0:24:16.040
<v Speaker 1>what are you, pork King? What are you doing at

0:24:16.080 --> 0:24:20.000
<v Speaker 1>the police station? I've got an emergency? And he said,

0:24:20.000 --> 0:24:23.200
<v Speaker 1>are we really going to do this? Bit? I would

0:24:23.359 --> 0:24:25.040
<v Speaker 1>force whoever is on the other line to do it.

0:24:25.720 --> 0:24:28.400
<v Speaker 1>So yeah, it was all just a big show to say, hey,

0:24:28.440 --> 0:24:31.360
<v Speaker 1>we did it first. Uh, they did it a week later.

0:24:31.960 --> 0:24:34.440
<v Speaker 1>They still have a big festival every year too, a

0:24:34.560 --> 0:24:36.560
<v Speaker 1>nine one one festival. I wonder if they re enacted

0:24:37.000 --> 0:24:40.199
<v Speaker 1>this famous phone man, if we could play those two parts,

0:24:40.359 --> 0:24:43.160
<v Speaker 1>I'm the pork King. How great would that be? Forget

0:24:43.240 --> 0:24:47.040
<v Speaker 1>drunk history. Just put us up there. That's cool, um.

0:24:47.119 --> 0:24:49.199
<v Speaker 1>And when I say forget drunk history, I mean we

0:24:49.359 --> 0:24:51.440
<v Speaker 1>very much want to be on it. Are we still

0:24:51.560 --> 0:24:54.879
<v Speaker 1>pursuing that? No, I mean just by occasionally yelling out

0:24:54.920 --> 0:24:58.199
<v Speaker 1>of my window every now and then. Why not the

0:24:58.320 --> 0:25:03.159
<v Speaker 1>crickets are deafening. Yeah, I'm surprised no one said like, hey,

0:25:03.200 --> 0:25:06.440
<v Speaker 1>this is a natural fit. These guys are great storytellers

0:25:06.440 --> 0:25:08.800
<v Speaker 1>about history. They can get drunk with the best of them.

0:25:09.000 --> 0:25:14.000
<v Speaker 1>And we've been saying this for years. So uh No.

0:25:14.160 --> 0:25:16.760
<v Speaker 1>M Alaska about a week later did the same thing,

0:25:17.320 --> 0:25:20.360
<v Speaker 1>and we're the second city. And then throughout the seventies

0:25:20.400 --> 0:25:22.919
<v Speaker 1>and eighties it kind of started rolling out. But it

0:25:22.960 --> 0:25:24.440
<v Speaker 1>takes a while to get this kind of thing going.

0:25:25.400 --> 0:25:29.600
<v Speaker 1>It does because again, it's a local again at best,

0:25:29.920 --> 0:25:35.840
<v Speaker 1>regional system okay, and your local um city might not

0:25:35.960 --> 0:25:40.800
<v Speaker 1>have the money to put in a new telecommunications system

0:25:40.840 --> 0:25:44.720
<v Speaker 1>to be used for emergency services. UM and at first,

0:25:44.720 --> 0:25:46.800
<v Speaker 1>you know, cities that were a little more flush with

0:25:46.880 --> 0:25:48.920
<v Speaker 1>cash because they had a larger tax base had the

0:25:48.960 --> 0:25:52.120
<v Speaker 1>money to roll these out. So as expected, aside from

0:25:52.119 --> 0:25:55.600
<v Speaker 1>hailey Ville and Nome, it was mostly like large metropolitan

0:25:55.640 --> 0:25:57.960
<v Speaker 1>areas that were starting to roll out there the nine

0:25:58.040 --> 0:26:02.000
<v Speaker 1>the earliest nine one one systems, but the Robert Wood

0:26:02.080 --> 0:26:06.560
<v Speaker 1>Johnson Foundation, which was the foundation based on Johnson and

0:26:06.640 --> 0:26:12.119
<v Speaker 1>Johnson's company, UM, they took early interest in this and

0:26:12.200 --> 0:26:15.159
<v Speaker 1>started handing out grants to rural areas to set up

0:26:15.160 --> 0:26:20.639
<v Speaker 1>their own nine one one systems. So ironically, hailey Ville, Alabama,

0:26:20.640 --> 0:26:23.320
<v Speaker 1>had it not jumped on it probably still wouldn't have

0:26:23.359 --> 0:26:25.520
<v Speaker 1>a nine one one system where it not for the

0:26:25.600 --> 0:26:29.199
<v Speaker 1>Robert Wood Johnson Foundation doling out grants to like, you know,

0:26:29.280 --> 0:26:31.960
<v Speaker 1>small towns around the country for their own Yeah, because

0:26:32.600 --> 0:26:34.560
<v Speaker 1>they're like you know what people call nine one one,

0:26:34.720 --> 0:26:40.119
<v Speaker 1>they go to the hospital. We're using Johnson and Johnson products. Yeah,

0:26:40.200 --> 0:26:43.199
<v Speaker 1>I'm not being overly cynical. I'm sure that you know,

0:26:43.480 --> 0:26:45.439
<v Speaker 1>nine one one is probably good for the band aid business,

0:26:46.040 --> 0:26:49.520
<v Speaker 1>I would guess so. And baby shampoo, Yeah, because if

0:26:49.560 --> 0:26:52.760
<v Speaker 1>you can't get if you can't get an ambulance to

0:26:52.880 --> 0:26:55.800
<v Speaker 1>that person, they're gonna croak. But if you get the

0:26:55.840 --> 0:26:58.680
<v Speaker 1>ambulance to them, right, you don't need band aids when

0:26:58.680 --> 0:27:01.840
<v Speaker 1>you're dead, No, that's it's just like a fact of death.

0:27:02.880 --> 0:27:05.280
<v Speaker 1>But if you survive, you're gonna need a lot of

0:27:05.320 --> 0:27:08.040
<v Speaker 1>band aids depending on what you've done to yourself. That's right.

0:27:08.840 --> 0:27:11.200
<v Speaker 1>Here's some stats for you. By nineteen seventy six, when

0:27:11.200 --> 0:27:14.360
<v Speaker 1>I was five years old, only seventent of the US

0:27:14.440 --> 0:27:17.119
<v Speaker 1>had nine one one. You want to know a surprising fact.

0:27:17.680 --> 0:27:20.879
<v Speaker 1>Nineteen seventy six, I was just born, Well, you probably

0:27:20.880 --> 0:27:25.080
<v Speaker 1>weren't covered by nine one one. Again, not until nine Well,

0:27:25.359 --> 0:27:29.640
<v Speaker 1>by seven, only fifty percent of the country, which is uh,

0:27:29.920 --> 0:27:32.640
<v Speaker 1>that's kind of that's pretty late. I would have thought

0:27:32.640 --> 0:27:33.840
<v Speaker 1>we would have had a lot more of the country

0:27:33.840 --> 0:27:35.959
<v Speaker 1>cover by then, for sure, you would think so. And

0:27:36.000 --> 0:27:39.800
<v Speaker 1>it wasn't until ninety nine, actually, chuck that um the

0:27:40.040 --> 0:27:44.879
<v Speaker 1>that nine one one officially became the emergency number for

0:27:45.000 --> 0:27:53.120
<v Speaker 1>everywhere in America. Bill Clinton said, let's do this. He said,

0:27:53.160 --> 0:27:56.240
<v Speaker 1>what about nine nine nine? And they went, Bill, please,

0:27:56.400 --> 0:28:00.399
<v Speaker 1>wrong country, Canada. Speaking of wrong countries, they are very

0:28:00.480 --> 0:28:02.640
<v Speaker 1>much the right country because they got on board within

0:28:02.760 --> 0:28:05.679
<v Speaker 1>one as well. That's absolutely true, because they were like, why,

0:28:05.800 --> 0:28:09.280
<v Speaker 1>why make things too difficult? You know, that's a great

0:28:09.359 --> 0:28:11.840
<v Speaker 1>question Canada, And I think the answer to that is

0:28:11.920 --> 0:28:14.520
<v Speaker 1>you shouldn't make things too difficult, just kind of go

0:28:14.640 --> 0:28:19.000
<v Speaker 1>with the flow, should do some more stuff. Here, I

0:28:19.119 --> 0:28:22.240
<v Speaker 1>was thinking, maybe another break. Okay, are you okay with that?

0:28:22.800 --> 0:28:27.720
<v Speaker 1>Are you sure? Yes? What about you listeners? Well, we'll

0:28:27.760 --> 0:28:46.480
<v Speaker 1>be right back, Okay, Chuck, Let's talk about how it

0:28:46.520 --> 0:28:50.960
<v Speaker 1>actually works. Yeah, in the early days, obviously it was

0:28:51.000 --> 0:28:56.600
<v Speaker 1>all landline telephones. So when your call got routed to

0:28:56.800 --> 0:29:00.600
<v Speaker 1>the switchboard, which was one switchboard that kidded to that,

0:29:01.320 --> 0:29:03.680
<v Speaker 1>they would patch you across phone lines that were dedicated

0:29:03.720 --> 0:29:06.920
<v Speaker 1>to nine one one to what's called a peace app

0:29:06.960 --> 0:29:11.400
<v Speaker 1>a public safety answering point. And at the time they

0:29:11.400 --> 0:29:14.600
<v Speaker 1>were a lot of times like in the fire department

0:29:14.680 --> 0:29:16.760
<v Speaker 1>or in the police station. Right, so they could just

0:29:16.800 --> 0:29:20.160
<v Speaker 1>turn their chair and be like, Sarge, dispatch some people

0:29:20.240 --> 0:29:23.680
<v Speaker 1>to this address. We've got a suspicious person staring at

0:29:23.720 --> 0:29:29.800
<v Speaker 1>oak trees right again? Right? And um, like originally, like today,

0:29:29.840 --> 0:29:33.840
<v Speaker 1>at nine on one, dispatcher is a highly trained, highly

0:29:33.960 --> 0:29:37.040
<v Speaker 1>skilled person. There's a lot of stuff going on. It's

0:29:37.040 --> 0:29:39.760
<v Speaker 1>like a flight attendant. Remember when we've learned like flight

0:29:39.760 --> 0:29:43.240
<v Speaker 1>attendants are actually trained to save your life in an emergency,

0:29:43.280 --> 0:29:46.400
<v Speaker 1>and they just hand out peanuts is like a side thing. Um,

0:29:46.440 --> 0:29:48.520
<v Speaker 1>this is basically the same thing with the nine eleven

0:29:48.560 --> 0:29:51.520
<v Speaker 1>operator call taker. They know how to do a lot

0:29:51.560 --> 0:29:54.080
<v Speaker 1>of stuff, but the earliest ones just knew how to

0:29:54.120 --> 0:29:56.880
<v Speaker 1>answer the phone, take down your info and then turn

0:29:56.920 --> 0:29:59.040
<v Speaker 1>around and send it off to the fire department or

0:29:59.080 --> 0:30:02.280
<v Speaker 1>the police department or you know, the paramedics or something

0:30:02.440 --> 0:30:04.680
<v Speaker 1>like that. You know, they'd be like, okay, I gotta

0:30:04.680 --> 0:30:06.600
<v Speaker 1>go all right, I'll see you buy right, and then

0:30:06.640 --> 0:30:08.560
<v Speaker 1>they would get off the phone, and that of all

0:30:08.600 --> 0:30:12.400
<v Speaker 1>to the call center. Um. That evolved to what was

0:30:12.440 --> 0:30:17.160
<v Speaker 1>called enhanced nine one one, which was in the nineteen seventies,

0:30:17.160 --> 0:30:19.840
<v Speaker 1>again driven by telecom advancing with A T and T

0:30:20.480 --> 0:30:24.640
<v Speaker 1>with new technologies. They developed a N I and a

0:30:24.880 --> 0:30:29.760
<v Speaker 1>L I automatic number identification and location identification A and

0:30:29.840 --> 0:30:32.120
<v Speaker 1>I just caller I D. That's what everybody calls caller

0:30:32.160 --> 0:30:35.160
<v Speaker 1>I D. Yeah. Remember those cute little boxes that you

0:30:35.200 --> 0:30:37.320
<v Speaker 1>can plug your phone line into it on your little

0:30:37.320 --> 0:30:41.000
<v Speaker 1>table show you in some little terrible readout. Basically dot

0:30:41.040 --> 0:30:45.080
<v Speaker 1>matrix readout yep, who was calling? Pretty neat and then

0:30:45.120 --> 0:30:49.480
<v Speaker 1>it was on your handheld cordless phone. Right, you could

0:30:49.480 --> 0:30:51.640
<v Speaker 1>look at it, and that was like, whoa, we're living

0:30:51.680 --> 0:30:56.040
<v Speaker 1>in the future, rich or the answering machine now is digital.

0:30:56.200 --> 0:30:59.000
<v Speaker 1>We don't need those tiny tapes. Yeah, it's true. That

0:30:59.120 --> 0:31:01.880
<v Speaker 1>was like a big revolution too. That was huge, amazing

0:31:01.920 --> 0:31:04.080
<v Speaker 1>because you could leave as long a message as you

0:31:04.120 --> 0:31:08.840
<v Speaker 1>wanted now, but you couldn't get that clever nobody's home.

0:31:09.800 --> 0:31:13.040
<v Speaker 1>Nobody's home. Sure, you're still recording your outgoing message, right,

0:31:13.120 --> 0:31:15.200
<v Speaker 1>you could sing it, but they actually had that tape

0:31:15.200 --> 0:31:18.600
<v Speaker 1>you could buy that you could put. Yeah, there was

0:31:18.680 --> 0:31:20.800
<v Speaker 1>one that was like a whole mixtape of them, just

0:31:20.880 --> 0:31:25.200
<v Speaker 1>like gag answers. Boy, you don't remember that, not really.

0:31:25.320 --> 0:31:30.360
<v Speaker 1>There was a very famous ad that ran. It was

0:31:30.560 --> 0:31:35.520
<v Speaker 1>like delight your friends basically yeah, wow, yeah, it's pretty funny. Um.

0:31:35.640 --> 0:31:38.800
<v Speaker 1>So this enhanced nine in one system, the automatic number

0:31:38.800 --> 0:31:42.400
<v Speaker 1>and the automatic locator. That was a big deal because

0:31:42.440 --> 0:31:45.480
<v Speaker 1>now all of a sudden, if you were a call

0:31:45.520 --> 0:31:48.760
<v Speaker 1>taker for and a call came up on your little

0:31:48.760 --> 0:31:52.080
<v Speaker 1>computer screen, it said what the number was and what

0:31:52.200 --> 0:31:55.920
<v Speaker 1>the address was, and because everybody was calling from land lines,

0:31:57.200 --> 0:31:59.720
<v Speaker 1>you knew exactly where that person was who needed help.

0:32:00.000 --> 0:32:01.880
<v Speaker 1>It's right, saved a bunch of time. It was a

0:32:02.000 --> 0:32:04.720
<v Speaker 1>very huge life saving measure. Yeah. I mean when you

0:32:04.720 --> 0:32:09.720
<v Speaker 1>think about people in an emergency, could be everything from

0:32:10.000 --> 0:32:13.360
<v Speaker 1>crippling fear keeping you from even knowing where you are too,

0:32:14.080 --> 0:32:16.080
<v Speaker 1>haven't been hit on the head and not being able

0:32:16.320 --> 0:32:18.120
<v Speaker 1>to say where you are yeah, or you just can't

0:32:18.120 --> 0:32:21.200
<v Speaker 1>speak yeah. And so that really imagined that they spend

0:32:21.240 --> 0:32:23.880
<v Speaker 1>a lot of time sometimes just trying to get through

0:32:23.920 --> 0:32:27.680
<v Speaker 1>that first step of where are you right? So this

0:32:27.720 --> 0:32:30.120
<v Speaker 1>was an enormous leap forward, and in the seventies and

0:32:30.160 --> 0:32:33.080
<v Speaker 1>eighties it really kind of cemented how helpful in life

0:32:33.080 --> 0:32:36.800
<v Speaker 1>saving this nine one one system could be. And then

0:32:36.960 --> 0:32:39.720
<v Speaker 1>cell phones came along and the rest of us kind

0:32:39.720 --> 0:32:43.000
<v Speaker 1>of leapfrogged right over nine one one because the cell

0:32:43.000 --> 0:32:46.160
<v Speaker 1>phone carriers didn't have an I and a L I

0:32:47.240 --> 0:32:49.440
<v Speaker 1>when when you call nine one one still to this

0:32:49.520 --> 0:32:52.560
<v Speaker 1>day from a cell phone, it does not come up

0:32:52.920 --> 0:32:56.480
<v Speaker 1>what your number is or where you are in any

0:32:56.520 --> 0:33:00.120
<v Speaker 1>specific way. And so Congress, or at least that c

0:33:00.280 --> 0:33:03.840
<v Speaker 1>C said, um, hey, we need you guys to do

0:33:03.960 --> 0:33:05.920
<v Speaker 1>something like there's got to be something that you just

0:33:05.960 --> 0:33:08.680
<v Speaker 1>can't be like, you know, you have no idea where

0:33:08.680 --> 0:33:11.080
<v Speaker 1>this person is in the country. Because part of the

0:33:11.080 --> 0:33:14.800
<v Speaker 1>other thing about the automatic locator uh that that they

0:33:14.840 --> 0:33:17.080
<v Speaker 1>had originally with nine one one in the seventies and

0:33:17.120 --> 0:33:21.160
<v Speaker 1>eighties is it would route you to the closest um

0:33:21.360 --> 0:33:24.720
<v Speaker 1>public safety answering point, right, So that would be saving

0:33:24.760 --> 0:33:27.120
<v Speaker 1>time too, because the person you're talking to is in

0:33:27.120 --> 0:33:29.760
<v Speaker 1>the same area as you and knows the area you're

0:33:29.760 --> 0:33:33.720
<v Speaker 1>talking about and can more quickly dispatch people cell phones.

0:33:33.880 --> 0:33:35.800
<v Speaker 1>Is not the case. Yeah, And Dave makes a good point.

0:33:35.840 --> 0:33:39.160
<v Speaker 1>Even if they could have located like where your cell

0:33:39.160 --> 0:33:43.840
<v Speaker 1>phone plan was or your phone was activated, you don't

0:33:43.840 --> 0:33:45.840
<v Speaker 1>have to live in the city where that is, right.

0:33:45.840 --> 0:33:47.880
<v Speaker 1>You can friends to have l A numbers that work

0:33:47.920 --> 0:33:50.920
<v Speaker 1>in the film industry here just because that stupid l

0:33:50.960 --> 0:33:53.440
<v Speaker 1>A three one O or three to three makes them

0:33:53.480 --> 0:33:56.720
<v Speaker 1>look like a more legitimate higher just so cool. It's

0:33:56.760 --> 0:33:59.760
<v Speaker 1>so cool and so dumb. But yeah, it would be

0:33:59.840 --> 0:34:03.080
<v Speaker 1>like you're in Atlanta, says you're in Los Angeles. Is

0:34:03.120 --> 0:34:06.960
<v Speaker 1>this a prank? Are you swatting me? Yeah? So um,

0:34:07.080 --> 0:34:09.279
<v Speaker 1>the so the FCC said, Okay, you guys need to

0:34:09.280 --> 0:34:11.600
<v Speaker 1>do something. So what they did was they came up

0:34:11.640 --> 0:34:16.800
<v Speaker 1>with UM, a triangulation where the closest cell phone towers

0:34:16.840 --> 0:34:20.759
<v Speaker 1>address comes up when you call. It's a start, it

0:34:20.880 --> 0:34:23.920
<v Speaker 1>is a good start. But if you're out in the sticks,

0:34:24.480 --> 0:34:27.240
<v Speaker 1>the closest cell phone tower might be miles and miles

0:34:27.239 --> 0:34:29.799
<v Speaker 1>and miles away. And even if it's not miles away,

0:34:29.840 --> 0:34:32.080
<v Speaker 1>let's say it's a football field a way. Well, if

0:34:32.120 --> 0:34:35.759
<v Speaker 1>you're in a dense um densely populated area and you're

0:34:35.800 --> 0:34:38.120
<v Speaker 1>bleeding out, sure it doesn't help. It does not help

0:34:38.160 --> 0:34:40.080
<v Speaker 1>at all, but it gets you a little bit closer,

0:34:40.080 --> 0:34:42.480
<v Speaker 1>and it helps to to transfer your collar to rout

0:34:42.560 --> 0:34:45.799
<v Speaker 1>your call to the closest peace app Okay, And then

0:34:45.840 --> 0:34:48.280
<v Speaker 1>the other thing that they have them do now, Phase

0:34:48.360 --> 0:34:52.920
<v Speaker 1>two of this enhanced wireless, enhanced nine on one is UM.

0:34:53.320 --> 0:34:57.239
<v Speaker 1>It gives your GPS coordinates, which is so nineties it's

0:34:57.320 --> 0:35:01.600
<v Speaker 1>ridiculous and it's like map quest. When who's ever waited

0:35:01.640 --> 0:35:05.080
<v Speaker 1>on a ride share, uh that thought you were down

0:35:05.080 --> 0:35:08.520
<v Speaker 1>the street from where you were knows how accurate that

0:35:08.560 --> 0:35:11.600
<v Speaker 1>GPS can be. Well, still, it's still great, but that's

0:35:11.920 --> 0:35:14.719
<v Speaker 1>way more accurate than what nine one ones working with. Well,

0:35:14.760 --> 0:35:17.120
<v Speaker 1>they're just working with longitude and latitude points. Right. Yeah.

0:35:17.200 --> 0:35:21.200
<v Speaker 1>One of the big, one of the big qualities. A

0:35:21.320 --> 0:35:25.239
<v Speaker 1>quality to have as a nine one one operator is

0:35:25.280 --> 0:35:29.160
<v Speaker 1>to be able to quickly translate longitude and latitude coordinates

0:35:29.200 --> 0:35:32.200
<v Speaker 1>GPS coordinates into like Google Maps to get an address

0:35:32.280 --> 0:35:36.320
<v Speaker 1>really fast and it smooth, sexy voice like Berry White

0:35:36.440 --> 0:35:41.440
<v Speaker 1>with fingers of fury, or like halle Berry with fingers

0:35:41.600 --> 0:35:45.120
<v Speaker 1>she uh. Did you see that movie The Call? She

0:35:45.280 --> 0:35:51.320
<v Speaker 1>played a call uh specialist in a movie, a thriller.

0:35:51.400 --> 0:35:54.840
<v Speaker 1>It was good, It wasn't great. Yeah, it was good. Okay.

0:35:55.200 --> 0:35:58.120
<v Speaker 1>Brad Anderson directed it. He's like a really quality director. Yeah,

0:35:58.120 --> 0:36:00.279
<v Speaker 1>I know that name, and it seems like this sort

0:36:00.320 --> 0:36:03.719
<v Speaker 1>of from what you're gonna call me out on that.

0:36:03.960 --> 0:36:07.680
<v Speaker 1>I didn't hear you from what? From where? Oh, I

0:36:07.760 --> 0:36:10.239
<v Speaker 1>don't get what you mean from what? Like what other

0:36:10.600 --> 0:36:13.640
<v Speaker 1>what other movies is he directed? He directed a scary

0:36:13.640 --> 0:36:16.880
<v Speaker 1>movie called Session nine. Oh yes, okay, well, then this

0:36:16.920 --> 0:36:19.440
<v Speaker 1>guy is one of my favorites of all time. That's what.

0:36:19.600 --> 0:36:21.919
<v Speaker 1>It's one of the best horror movies ever made. Yeah,

0:36:22.400 --> 0:36:24.279
<v Speaker 1>I'm a fan of Brad Anderson because he has a

0:36:24.480 --> 0:36:28.120
<v Speaker 1>range of genres. Like one of his early movies is

0:36:28.200 --> 0:36:32.160
<v Speaker 1>this kind of spacey rom com called Happy Accidents. That

0:36:32.320 --> 0:36:37.640
<v Speaker 1>was great. Happy Accident, Yeah, really good with Mercy Thoma

0:36:37.640 --> 0:36:40.120
<v Speaker 1>and Vincent dina Frio. But it had This was a

0:36:40.200 --> 0:36:43.480
<v Speaker 1>rom com with a sort of a bit of a

0:36:43.480 --> 0:36:46.480
<v Speaker 1>sci fi twist to it. And he did Trans Siberian.

0:36:46.640 --> 0:36:49.520
<v Speaker 1>He's he's done. He did Next Stop. Wonderland was one

0:36:49.520 --> 0:36:52.759
<v Speaker 1>of his first little indies. But yeah, he does. It's

0:36:52.840 --> 0:36:55.640
<v Speaker 1>unusual for a director to tackle all these weird are

0:36:55.719 --> 0:36:58.920
<v Speaker 1>different genres, it's disparate genres. Well, you have me at

0:36:58.960 --> 0:37:02.000
<v Speaker 1>Session nine. Yeah. The Call Is is a good, you know,

0:37:02.080 --> 0:37:04.680
<v Speaker 1>Puckcorn movie. I highly recommend it. Okay, I'll check it out.

0:37:04.760 --> 0:37:06.799
<v Speaker 1>Halle Berry is a call center person. No, no, that's

0:37:06.800 --> 0:37:09.799
<v Speaker 1>all I'll say. Hey, she's quality quality actress. She is.

0:37:09.880 --> 0:37:11.920
<v Speaker 1>But the fact that I had never even heard of

0:37:11.920 --> 0:37:14.800
<v Speaker 1>this movie really made me suspicious. It did pretty well.

0:37:16.040 --> 0:37:18.920
<v Speaker 1>It wasn't a massive hit, but it did like sixty

0:37:18.920 --> 0:37:22.840
<v Speaker 1>million bucks. But that's really surprising. Like I'm very aware

0:37:23.239 --> 0:37:25.479
<v Speaker 1>of movies, like I'll know what the movie is about,

0:37:25.520 --> 0:37:28.000
<v Speaker 1>and I have never seen it, not a preview. I'll

0:37:28.000 --> 0:37:33.120
<v Speaker 1>just kind of no, So I'm I'm surprised. Okay, I

0:37:33.120 --> 0:37:35.439
<v Speaker 1>recommend it I'll check it out. Yeah, I mean it's

0:37:35.480 --> 0:37:40.160
<v Speaker 1>no black coat's daughter, but that's a good one too.

0:37:40.960 --> 0:37:44.120
<v Speaker 1>So where are we now? We are now at texting

0:37:44.400 --> 0:37:47.200
<v Speaker 1>to oh wait, hold on, I wanted to drive this

0:37:47.239 --> 0:37:52.160
<v Speaker 1>home real quick. Okay, okay, drive it home. The FCC

0:37:52.440 --> 0:37:55.840
<v Speaker 1>rule that says you have to have a cell phone tower,

0:37:56.440 --> 0:38:01.200
<v Speaker 1>tell one it's address, the closest one to your cell phone,

0:38:01.640 --> 0:38:05.399
<v Speaker 1>and then give the GPS coordinates for wherever that cell

0:38:05.440 --> 0:38:09.239
<v Speaker 1>phone they think the cell phone is. That's the nine

0:38:09.239 --> 0:38:13.080
<v Speaker 1>one one system that's in place nationwide today. That's why

0:38:13.120 --> 0:38:16.120
<v Speaker 1>they ask you from a cell phone, who are you

0:38:16.160 --> 0:38:17.719
<v Speaker 1>and where are you, just like they did in the

0:38:17.719 --> 0:38:19.960
<v Speaker 1>early days, right, And this is a problem because, like

0:38:20.000 --> 0:38:23.239
<v Speaker 1>you said earlier, of nine one one calls in the

0:38:23.320 --> 0:38:25.839
<v Speaker 1>United States are made from cell phones, and nine one

0:38:25.840 --> 0:38:28.880
<v Speaker 1>one does not know where you are unless you tell them. Yeah,

0:38:28.880 --> 0:38:32.239
<v Speaker 1>but it's also um balanced out by the fact that

0:38:34.640 --> 0:38:36.360
<v Speaker 1>you have they want to help, well, you have that

0:38:36.400 --> 0:38:39.759
<v Speaker 1>cell phone right there and immediately. So yeah, yeah that

0:38:39.880 --> 0:38:41.600
<v Speaker 1>remember the old days, You're like, let me find a

0:38:41.600 --> 0:38:44.200
<v Speaker 1>pay phone, let me go knock on someone's door and

0:38:44.280 --> 0:38:46.480
<v Speaker 1>be and ask about their oak tree, and hopefully I

0:38:46.520 --> 0:38:49.920
<v Speaker 1>won't get shot Um, so people are calling right away,

0:38:50.080 --> 0:38:53.160
<v Speaker 1>So I would think that kind of counterbalances the clumsiness,

0:38:53.760 --> 0:38:57.680
<v Speaker 1>yes of location. I think you're right, Chuck. We'll see,

0:38:57.760 --> 0:38:59.879
<v Speaker 1>well you really swooped in there, I say, we'll see

0:39:00.000 --> 0:39:02.439
<v Speaker 1>as if there's some report coming out. And the thing is, though,

0:39:02.520 --> 0:39:05.560
<v Speaker 1>is there there people have figured out the people, the

0:39:05.640 --> 0:39:08.319
<v Speaker 1>powers that be who are concerned with nine one one

0:39:08.320 --> 0:39:11.800
<v Speaker 1>in its system are well aware of this major flaw,

0:39:12.560 --> 0:39:15.120
<v Speaker 1>and our work have figured out how to how to

0:39:15.239 --> 0:39:17.160
<v Speaker 1>update it. It's just now we're in the process of

0:39:17.239 --> 0:39:19.560
<v Speaker 1>rolling out updates. Well, and then privacy advocates are going

0:39:19.640 --> 0:39:24.560
<v Speaker 1>to be like, what you're gonna like locate every single

0:39:24.560 --> 0:39:26.279
<v Speaker 1>person with the cell phone and know where they are

0:39:26.320 --> 0:39:29.640
<v Speaker 1>at all times. And Amazon and Apple are like, dude,

0:39:29.680 --> 0:39:32.520
<v Speaker 1>we already know that. It's just one is the only

0:39:32.520 --> 0:39:34.359
<v Speaker 1>one who doesn't know where you are at all top,

0:39:34.840 --> 0:39:38.080
<v Speaker 1>which is a problem. It's funny. I saw um a

0:39:38.200 --> 0:39:42.320
<v Speaker 1>Wired article from that was like wringing its hands, like, oh,

0:39:42.360 --> 0:39:44.960
<v Speaker 1>you know, privacy advocates are worried that they may be

0:39:45.040 --> 0:39:48.120
<v Speaker 1>able to track the movement of cell phone users based

0:39:48.160 --> 0:39:52.480
<v Speaker 1>on this information that now yeah, they're like, maybe I

0:39:52.520 --> 0:39:55.399
<v Speaker 1>don't know, we'll have to see the future holds. Yeah,

0:39:56.239 --> 0:40:00.759
<v Speaker 1>so texting the one is the latest technology about ten

0:40:00.840 --> 0:40:04.120
<v Speaker 1>years ago, eleven years ago in Iowa in black Hawk,

0:40:04.560 --> 0:40:08.400
<v Speaker 1>they were the first jurisdiction to offer this service and

0:40:08.560 --> 0:40:12.960
<v Speaker 1>it's still kind of coming out. I think. Um, a

0:40:13.000 --> 0:40:18.680
<v Speaker 1>couple of years ago they all fifty states had text capability,

0:40:18.960 --> 0:40:22.719
<v Speaker 1>but UM, it's not everywhere in each state. Yeah, exactly,

0:40:22.920 --> 0:40:25.440
<v Speaker 1>and it's just text. I love day points out you

0:40:25.480 --> 0:40:30.719
<v Speaker 1>can't send emojis. Um, I can need help emogi, but

0:40:30.840 --> 0:40:33.080
<v Speaker 1>you can't send text and video and that kind of

0:40:33.080 --> 0:40:36.279
<v Speaker 1>thing would be super helpful, I think. Right, So this

0:40:36.360 --> 0:40:40.400
<v Speaker 1>is where we are in the next generation. It's literally

0:40:40.400 --> 0:40:46.200
<v Speaker 1>called next generation, and it's where nine one one finally

0:40:46.280 --> 0:40:53.400
<v Speaker 1>catches up to every other UM telecom company and device

0:40:53.480 --> 0:40:57.960
<v Speaker 1>manufacturer already is. And it basically uses all the information

0:40:58.040 --> 0:41:02.200
<v Speaker 1>from the Internet of Things that lets people know exactly

0:41:02.280 --> 0:41:05.640
<v Speaker 1>where you are, not just like what your addresses, what

0:41:05.719 --> 0:41:07.799
<v Speaker 1>floor of a building you happen to be sitting on

0:41:07.960 --> 0:41:11.279
<v Speaker 1>right now. UM, all of that information is now going

0:41:11.320 --> 0:41:13.279
<v Speaker 1>to be funnel to nine one one when you call,

0:41:13.360 --> 0:41:18.360
<v Speaker 1>because ninmon one is finally abandoning land lines landline telecom.

0:41:18.400 --> 0:41:21.239
<v Speaker 1>That's what they they're dealing with Currently they're going over

0:41:21.320 --> 0:41:23.600
<v Speaker 1>to v O I P so nine one will be

0:41:23.680 --> 0:41:26.920
<v Speaker 1>using a secure internet connection in the near future. And

0:41:27.000 --> 0:41:29.560
<v Speaker 1>when they get to that point, um, they will be

0:41:29.600 --> 0:41:34.399
<v Speaker 1>able to accept video photos like this is the guy

0:41:34.440 --> 0:41:37.439
<v Speaker 1>that's that's attacking the lady, hurry up, that kind of thing.

0:41:37.640 --> 0:41:39.720
<v Speaker 1>And then they'll also be able to because they're setting

0:41:39.760 --> 0:41:44.400
<v Speaker 1>up a separate wireless broadband network just for first responders

0:41:44.400 --> 0:41:46.480
<v Speaker 1>called first net. Yeah, that's going to be a big deal,

0:41:46.560 --> 0:41:48.439
<v Speaker 1>and so nine one one will be able to say, hey,

0:41:48.440 --> 0:41:50.719
<v Speaker 1>here's a photo of the guy that there that you're

0:41:50.760 --> 0:41:53.840
<v Speaker 1>looking for. Um, And they can't do that now is

0:41:53.880 --> 0:41:57.439
<v Speaker 1>mind boggling as it is. They cannot do that. Yeah,

0:41:57.440 --> 0:42:00.600
<v Speaker 1>I mean, just to have a dedicated wireless network cuts

0:42:00.640 --> 0:42:05.719
<v Speaker 1>down on I imagine interference and potential hacking. Plus in

0:42:05.800 --> 0:42:09.080
<v Speaker 1>a disaster, if you're out there in the field, you

0:42:09.160 --> 0:42:11.760
<v Speaker 1>are using your own wireless device that's on the public

0:42:11.800 --> 0:42:15.399
<v Speaker 1>broadband right now. And so if the public broadband goes

0:42:15.400 --> 0:42:17.279
<v Speaker 1>down because there's so many people trying to use it

0:42:17.280 --> 0:42:19.480
<v Speaker 1>to find out what's going on in like an earthquake

0:42:19.560 --> 0:42:22.920
<v Speaker 1>or something like, the first responders suffer from that too.

0:42:23.200 --> 0:42:26.400
<v Speaker 1>So this separate broadband network just for first responders won't

0:42:26.440 --> 0:42:29.600
<v Speaker 1>crash in the event of a disaster. Yeah, And speaking

0:42:29.600 --> 0:42:32.720
<v Speaker 1>of first responders, uh, I think it's kind of time

0:42:33.680 --> 0:42:39.040
<v Speaker 1>we join certain people and saying call center employees are

0:42:39.040 --> 0:42:42.480
<v Speaker 1>first responders, are people saying they're not well. I don't

0:42:42.480 --> 0:42:45.400
<v Speaker 1>think they're generally thought of as first responders if you

0:42:45.440 --> 0:42:48.480
<v Speaker 1>work at a call center, because they just sit around maybe,

0:42:49.040 --> 0:42:52.919
<v Speaker 1>but they are literally the first and most important first

0:42:53.000 --> 0:42:56.280
<v Speaker 1>thing that happens in an emergency. And like you said earlier,

0:42:56.320 --> 0:43:01.240
<v Speaker 1>they are trained to and walk people through epr Heimlich,

0:43:02.040 --> 0:43:06.680
<v Speaker 1>how to deliver a baby, how to handle an active shooter, uh, suicide,

0:43:06.680 --> 0:43:09.840
<v Speaker 1>domestic abuse, um, if you're a kid and you're scared

0:43:09.840 --> 0:43:13.680
<v Speaker 1>because grandma fell over, like how to handle children? Like

0:43:13.719 --> 0:43:16.200
<v Speaker 1>they're really skilled. And I think it's a shame that,

0:43:16.239 --> 0:43:19.480
<v Speaker 1>Like I feel like the only time you hear about

0:43:20.719 --> 0:43:25.640
<v Speaker 1>call center responders is when there's a bad one and

0:43:26.000 --> 0:43:30.239
<v Speaker 1>you release those calls and everyone's horrified, you know, and

0:43:30.280 --> 0:43:33.839
<v Speaker 1>it is, it's awful. But those are clearly like the standouts,

0:43:34.360 --> 0:43:36.840
<v Speaker 1>I guess not standouts. The standouts are all the good employees.

0:43:37.120 --> 0:43:39.759
<v Speaker 1>There have been some doozies, for sure. Yeah, I've read

0:43:39.800 --> 0:43:46.720
<v Speaker 1>about one where somebody called in um of wildfire in Oregon, Oregon,

0:43:46.800 --> 0:43:51.959
<v Speaker 1>sorry Oregon, and uh, the nine one one operator said,

0:43:52.600 --> 0:43:55.239
<v Speaker 1>what you're seeing is probably just the play of light

0:43:55.320 --> 0:43:58.359
<v Speaker 1>on sunlight on the fog. It was like, how would

0:43:58.400 --> 0:44:00.680
<v Speaker 1>you even know that you're in a all center. I'm

0:44:00.680 --> 0:44:03.080
<v Speaker 1>looking right at this thing. It's a wildfire, and like

0:44:03.239 --> 0:44:07.279
<v Speaker 1>they didn't dispatch anybody, and um, like a half hour

0:44:07.440 --> 0:44:09.799
<v Speaker 1>twenty minutes later, somebody else called it in and by

0:44:09.960 --> 0:44:12.719
<v Speaker 1>this time it was like raging. Um. There was the

0:44:12.719 --> 0:44:15.360
<v Speaker 1>one lady drowning in her car too. That one was horrific.

0:44:15.400 --> 0:44:17.080
<v Speaker 1>I didn't hear about that one. She was in her

0:44:17.120 --> 0:44:19.600
<v Speaker 1>car that was going down and I think I don't

0:44:19.600 --> 0:44:23.160
<v Speaker 1>remember exactly what happened, but she was freaking out, and

0:44:23.200 --> 0:44:28.040
<v Speaker 1>I think the person was just sort of dismissive and

0:44:28.200 --> 0:44:31.239
<v Speaker 1>it was really kind of rude even But you know,

0:44:31.280 --> 0:44:35.000
<v Speaker 1>that makes the news, not the six and fifty thousand

0:44:35.080 --> 0:44:40.600
<v Speaker 1>calls a day that go through and our lives are saved. Like, no, no, absolutely,

0:44:40.600 --> 0:44:43.200
<v Speaker 1>it's absolutely true. It's a great point. Um. There are

0:44:43.320 --> 0:44:46.200
<v Speaker 1>plenty of stories of people like of them just like

0:44:46.320 --> 0:44:50.440
<v Speaker 1>straight up doing hero stuff, going above and beyond. You

0:44:50.440 --> 0:44:53.719
<v Speaker 1>should see halle Berry in this movie. One of the

0:44:53.760 --> 0:44:57.200
<v Speaker 1>things that can happen is as hard as much as

0:44:57.239 --> 0:45:01.480
<v Speaker 1>your trained to not let it happen. UH, you can

0:45:01.520 --> 0:45:06.520
<v Speaker 1>become emotionally invested in a call totally. And I've read

0:45:06.560 --> 0:45:09.640
<v Speaker 1>that some some operators are just find it leaving it

0:45:09.640 --> 0:45:11.359
<v Speaker 1>at the door, at least appearing to leave it at

0:45:11.400 --> 0:45:15.960
<v Speaker 1>the door. But others can suffer UM burnout PTSD UM.

0:45:16.000 --> 0:45:17.879
<v Speaker 1>And one of the big things that I saw that's

0:45:17.920 --> 0:45:24.680
<v Speaker 1>a huge psychological problem for nine one operators is that

0:45:24.719 --> 0:45:27.839
<v Speaker 1>there can very frequently be no resolution. They can be

0:45:27.880 --> 0:45:31.360
<v Speaker 1>on the phone with somebody who is like holding someone hostage,

0:45:31.360 --> 0:45:33.560
<v Speaker 1>and they're trying to talk them down, and all of

0:45:33.600 --> 0:45:35.520
<v Speaker 1>a sudden, the cops come in. The line goes dead.

0:45:35.840 --> 0:45:38.200
<v Speaker 1>They if they're not good friends with the cops who

0:45:38.239 --> 0:45:41.680
<v Speaker 1>came in, UM, they may never find out what happened,

0:45:42.200 --> 0:45:45.759
<v Speaker 1>like no idea. UM, they're talking someone through who's been

0:45:45.760 --> 0:45:48.880
<v Speaker 1>shot or whatever to try to keep them alive and conscious.

0:45:49.080 --> 0:45:50.719
<v Speaker 1>They have no idea what happened to that person. They

0:45:50.760 --> 0:45:53.560
<v Speaker 1>have to take the next call, and that's a huge problem.

0:45:53.600 --> 0:45:56.880
<v Speaker 1>There's no closure. And then sometimes there is closure, like

0:45:57.080 --> 0:46:00.040
<v Speaker 1>if you're a nine one one operator, you probably have

0:46:00.040 --> 0:46:01.680
<v Speaker 1>been on the phone with somebody when they took their

0:46:01.719 --> 0:46:04.359
<v Speaker 1>last breath, when they were murdered, when they died, very

0:46:04.440 --> 0:46:07.600
<v Speaker 1>very scared. That kind of stuff takes its toll on people,

0:46:07.680 --> 0:46:09.640
<v Speaker 1>and that's a big It could be a big problem,

0:46:09.680 --> 0:46:14.279
<v Speaker 1>and there could be pretty frequent turnover among dispatchers' halle

0:46:14.360 --> 0:46:18.520
<v Speaker 1>Berry movie, Oh yeah, I'm it's all there. Uh yeah,

0:46:18.520 --> 0:46:21.919
<v Speaker 1>because even if they don't get closure on the work site,

0:46:21.960 --> 0:46:24.680
<v Speaker 1>they could see it on the news that night be like, man,

0:46:24.760 --> 0:46:28.480
<v Speaker 1>that I took that call of this murder or whatever.

0:46:29.320 --> 0:46:33.120
<v Speaker 1>Pretty bad. Sure, not a job for me. I don't

0:46:33.160 --> 0:46:36.480
<v Speaker 1>think I could hack it either. And then practically speaking,

0:46:36.520 --> 0:46:38.720
<v Speaker 1>there's like you have to be able to type really

0:46:38.719 --> 0:46:42.320
<v Speaker 1>really fast with a high level of accuracy while somebody's

0:46:42.360 --> 0:46:45.680
<v Speaker 1>telling you other information, like you might be taking info

0:46:45.840 --> 0:46:48.920
<v Speaker 1>in and you have to be chatting with you know,

0:46:48.960 --> 0:46:51.919
<v Speaker 1>a cop on I am who you're sending out while

0:46:51.960 --> 0:46:54.239
<v Speaker 1>you're also taking the description from the other person who's

0:46:54.320 --> 0:46:56.000
<v Speaker 1>going back and forth. Yeah, you gotta be able to

0:46:56.320 --> 0:46:59.880
<v Speaker 1>compartmentalize and multitask all. None of those things are my

0:47:00.000 --> 0:47:04.120
<v Speaker 1>special team though. If you're wondering, you pay for one.

0:47:04.640 --> 0:47:08.000
<v Speaker 1>If you have a phone bill cell phone bills included.

0:47:08.560 --> 0:47:12.680
<v Speaker 1>It's a little little surcharge there. So Uh, that's outrageous

0:47:12.719 --> 0:47:17.000
<v Speaker 1>to scream socialism everybody. Uh. And as far as those

0:47:17.040 --> 0:47:21.040
<v Speaker 1>statistics we talked about earlier about the racial bias, Um,

0:47:21.080 --> 0:47:23.040
<v Speaker 1>of course, if you were a fan of Public Enemy,

0:47:23.040 --> 0:47:27.879
<v Speaker 1>you remember the Great Great Song is a joke. Flavor flavor. Uh.

0:47:27.920 --> 0:47:29.560
<v Speaker 1>There was a study done by the a c l

0:47:29.680 --> 0:47:34.120
<v Speaker 1>U in two thousand thirteen, residents of Grand Crossing this

0:47:34.200 --> 0:47:38.279
<v Speaker 1>is Chicago study, Uh, African American neighborhood on the South

0:47:38.320 --> 0:47:42.040
<v Speaker 1>Side waited eleven minutes for a cop to come after

0:47:42.160 --> 0:47:45.640
<v Speaker 1>a priority call. Um two and a half minutes for

0:47:45.719 --> 0:47:50.920
<v Speaker 1>the predominantly white neighborhood of Jefferson Park. Um in response

0:47:50.960 --> 0:47:53.200
<v Speaker 1>times in that were four and a half time slower

0:47:53.640 --> 0:47:57.040
<v Speaker 1>in the black community. And there's you know, like I

0:47:57.080 --> 0:48:02.279
<v Speaker 1>mentioned earlier with the people calling on one on you know,

0:48:02.480 --> 0:48:06.000
<v Speaker 1>just an African American person living their life. There have

0:48:06.080 --> 0:48:09.000
<v Speaker 1>been cases where people ended up dead because of that

0:48:09.680 --> 0:48:16.319
<v Speaker 1>after escalation, and that's just like a pure tragedy for sure. Um.

0:48:16.360 --> 0:48:20.040
<v Speaker 1>There is there like when you have something this massive

0:48:20.080 --> 0:48:22.840
<v Speaker 1>and huge and it's involves people at like their worst

0:48:22.920 --> 0:48:26.319
<v Speaker 1>moment of their life. A lot of stuff is going

0:48:26.360 --> 0:48:28.080
<v Speaker 1>to kind of come out of it. There's a lot

0:48:28.160 --> 0:48:30.279
<v Speaker 1>to nine one one, a lot of legends and myths

0:48:30.280 --> 0:48:33.239
<v Speaker 1>and everything. But one of the things I saw that

0:48:33.719 --> 0:48:36.520
<v Speaker 1>everyone seems to know about is that if you call

0:48:36.640 --> 0:48:40.359
<v Speaker 1>nine one one and pretend you're ordering a pizza, they

0:48:40.360 --> 0:48:42.640
<v Speaker 1>will understand that you were in a position where you

0:48:42.680 --> 0:48:46.439
<v Speaker 1>can't talk, and they'll dispatch the police. Supposedly that's a myth,

0:48:46.840 --> 0:48:49.440
<v Speaker 1>but it makes total sense. Doesn't you've heard that before?

0:48:49.600 --> 0:48:52.120
<v Speaker 1>I was just just thinking of die Hard. Oh, I

0:48:52.120 --> 0:48:54.200
<v Speaker 1>don't remember that. There was that line where he's calling

0:48:54.239 --> 0:48:57.520
<v Speaker 1>the nine one one dispatcher. Well, I guess I don't

0:48:57.520 --> 0:48:58.800
<v Speaker 1>even think it was. I think it was an actual

0:48:58.880 --> 0:49:03.239
<v Speaker 1>cop on the other end, and she's like, calm down, sir,

0:49:03.400 --> 0:49:05.520
<v Speaker 1>and you know, it's not an emergency whatever, And he said,

0:49:05.560 --> 0:49:07.640
<v Speaker 1>what do you think I'm doing ordering a pizza? Yeah,

0:49:08.320 --> 0:49:10.480
<v Speaker 1>And that might have been a reference to that maybe,

0:49:10.520 --> 0:49:13.960
<v Speaker 1>So so what are you saying again? The urban legend

0:49:14.040 --> 0:49:16.560
<v Speaker 1>is that if you like, let's say there's there's somebody

0:49:16.560 --> 0:49:19.560
<v Speaker 1>who's got a gun on you, if you can somehow

0:49:19.560 --> 0:49:21.080
<v Speaker 1>get it to the point where you're like, hey, let's

0:49:21.160 --> 0:49:23.680
<v Speaker 1>order a pizza, right, now you call nine on one

0:49:23.960 --> 0:49:27.120
<v Speaker 1>say hey, I'd like to order a pizzas my address

0:49:27.719 --> 0:49:29.879
<v Speaker 1>and then yeah, and then nine one one will get

0:49:29.920 --> 0:49:32.040
<v Speaker 1>what's going on and send the cops out. Apparently that's

0:49:32.080 --> 0:49:35.799
<v Speaker 1>not true, okay, but there there is. There's another. There

0:49:35.840 --> 0:49:39.360
<v Speaker 1>was an urban legend I saw in the UK with

0:49:40.760 --> 0:49:45.160
<v Speaker 1>that if you um call and you don't say anything,

0:49:46.320 --> 0:49:48.359
<v Speaker 1>that they will send someone out, and I think that

0:49:48.800 --> 0:49:52.320
<v Speaker 1>is kind of widely believed over here in the US too.

0:49:52.840 --> 0:49:56.880
<v Speaker 1>Apparently in the UK that is true, but it's going

0:49:56.960 --> 0:49:58.880
<v Speaker 1>to send you through a series of prompts if you

0:49:58.920 --> 0:50:04.200
<v Speaker 1>don't respond um, and if you press five five it

0:50:04.280 --> 0:50:07.000
<v Speaker 1>will you will be confirming that yes, you there's an

0:50:07.040 --> 0:50:09.000
<v Speaker 1>emergency and you just can't talk right now, and they

0:50:09.040 --> 0:50:11.359
<v Speaker 1>will send people out. If you don't press five five,

0:50:11.719 --> 0:50:14.600
<v Speaker 1>then they won't. It'll just take it as like an

0:50:15.000 --> 0:50:18.000
<v Speaker 1>accidental call. Well, and that's the big benefit. I don't

0:50:18.000 --> 0:50:20.560
<v Speaker 1>even think we kind of brought up about texting to

0:50:20.719 --> 0:50:23.959
<v Speaker 1>nine one because you might think, like because because people

0:50:24.000 --> 0:50:27.040
<v Speaker 1>want to text, But there are plenty of cases where

0:50:27.080 --> 0:50:31.840
<v Speaker 1>you can't talk. You're maybe in a domestic dispute, or

0:50:31.880 --> 0:50:33.799
<v Speaker 1>if you're hearing you're hiding in a closet, or if

0:50:33.840 --> 0:50:37.200
<v Speaker 1>you're hearing impaired, or if you've been kidnapped and don't

0:50:37.200 --> 0:50:39.200
<v Speaker 1>want to use your voice out loud, or you're scared

0:50:39.280 --> 0:50:42.360
<v Speaker 1>child like, plenty of great cases to be made for texting.

0:50:42.719 --> 0:50:46.759
<v Speaker 1>And since text to nine one one isn't everywhere, the

0:50:46.800 --> 0:50:50.120
<v Speaker 1>FEC has a law that if you're telecom carrier doesn't

0:50:50.840 --> 0:50:53.960
<v Speaker 1>UM doesn't have text nine one one, they have an

0:50:54.000 --> 0:50:56.279
<v Speaker 1>immediate bounce back that says like, you can't do that,

0:50:56.360 --> 0:50:58.399
<v Speaker 1>you have to call nine one. Yeah, which is that's

0:50:58.400 --> 0:51:01.200
<v Speaker 1>pretty valuable. It is. And one last thing, if you

0:51:01.239 --> 0:51:03.239
<v Speaker 1>find an old phone that has a charge in it,

0:51:03.400 --> 0:51:06.240
<v Speaker 1>even if it hasn't been had service for twenty years,

0:51:07.080 --> 0:51:09.960
<v Speaker 1>you can dial nine one you will be connected. That

0:51:10.080 --> 0:51:12.600
<v Speaker 1>is pretty cool. Every single phone that is that is

0:51:12.840 --> 0:51:15.840
<v Speaker 1>in operation dials nine and one for free. Yeah. I

0:51:15.920 --> 0:51:18.919
<v Speaker 1>like that. I do too, man, I love nine one one.

0:51:19.280 --> 0:51:22.120
<v Speaker 1>I think Kurvanni gets said there's no uh, no greater

0:51:22.760 --> 0:51:25.600
<v Speaker 1>display of humanity than seeing a fire truck go down

0:51:25.680 --> 0:51:29.799
<v Speaker 1>the street with its sirens blazing. Really it sounds like

0:51:29.840 --> 0:51:32.920
<v Speaker 1>something it's interesting. Uh. Well, if you want to know

0:51:32.960 --> 0:51:35.759
<v Speaker 1>more about curvanning get you can just type that into

0:51:35.800 --> 0:51:37.920
<v Speaker 1>the search bar how stuff works and who knows what

0:51:38.000 --> 0:51:40.840
<v Speaker 1>that will bring up. Uh. And since I said that,

0:51:40.960 --> 0:51:46.000
<v Speaker 1>it's time for a listener. Man, this is a response.

0:51:46.040 --> 0:51:50.000
<v Speaker 1>When we asked for examples of racism in today's military,

0:51:50.560 --> 0:51:52.640
<v Speaker 1>and we heard from a range of people. I have

0:51:52.760 --> 0:51:56.960
<v Speaker 1>to say, from this guy who the other guy to

0:51:57.040 --> 0:51:59.799
<v Speaker 1>the other guy. This guy said, I'll just tell you

0:51:59.800 --> 0:52:01.400
<v Speaker 1>what this guy said a minute. But other people have

0:52:01.520 --> 0:52:04.479
<v Speaker 1>said that, yeah, they've seen some pretty bad racist stuff

0:52:04.480 --> 0:52:07.719
<v Speaker 1>in the military, but they're isolated incidences, just like in

0:52:07.760 --> 0:52:12.319
<v Speaker 1>the real world. But this is what Matthew apple White says. Uh.

0:52:12.600 --> 0:52:14.520
<v Speaker 1>Start off, I'm a white guy. I can't speak on

0:52:14.520 --> 0:52:17.439
<v Speaker 1>everyone's experience while in the service, but during my four

0:52:17.520 --> 0:52:20.360
<v Speaker 1>years I saw more camaraderie between a mix of races

0:52:20.360 --> 0:52:22.760
<v Speaker 1>than I ever see in my real life. It seems

0:52:22.800 --> 0:52:24.680
<v Speaker 1>like this is the response that we got the most

0:52:24.719 --> 0:52:28.279
<v Speaker 1>the most. I think you're right. They thought us. Oh,

0:52:28.320 --> 0:52:30.600
<v Speaker 1>they taught us from the start in boot camp Marine

0:52:30.600 --> 0:52:34.640
<v Speaker 1>Corps that you're all nothing and you will all become Marines.

0:52:35.080 --> 0:52:36.879
<v Speaker 1>And with that in common, it gives the common ground

0:52:36.920 --> 0:52:40.720
<v Speaker 1>between any race or nationality. Uh. They might often refer

0:52:40.800 --> 0:52:44.480
<v Speaker 1>to African American Marines as dark green implying, yes, they

0:52:44.520 --> 0:52:46.759
<v Speaker 1>may have a different skin tone, but they're still green.

0:52:47.280 --> 0:52:49.040
<v Speaker 1>And over the years, in and out of training, you

0:52:49.120 --> 0:52:53.640
<v Speaker 1>learned that everyone endures the suck and the hard times together. Uh,

0:52:53.640 --> 0:52:55.520
<v Speaker 1>and no one is above another. In the end, you

0:52:55.640 --> 0:52:58.680
<v Speaker 1>learn to trust the man to my left and right

0:52:59.480 --> 0:53:02.440
<v Speaker 1>with my life, no matter what his skin color. And

0:53:03.080 --> 0:53:06.560
<v Speaker 1>ladies too, there are female marines. Uh. I'm glad you

0:53:06.600 --> 0:53:10.160
<v Speaker 1>said that. Yeah. Now saying all this, some some prejudice

0:53:10.200 --> 0:53:13.120
<v Speaker 1>from other people's upbringing do still remain, but most of

0:53:13.120 --> 0:53:16.800
<v Speaker 1>the time it is shot down very fast with harsh repercussions,

0:53:16.800 --> 0:53:19.040
<v Speaker 1>and it has kept to a minimum. I made many

0:53:19.080 --> 0:53:21.319
<v Speaker 1>friends from all walks of life that I would have

0:53:21.360 --> 0:53:23.720
<v Speaker 1>never even imagined being so close to. Without the common

0:53:23.719 --> 0:53:25.759
<v Speaker 1>ground we stood on are the hard times that we

0:53:25.840 --> 0:53:28.800
<v Speaker 1>endured together. And that is from an avid listener named

0:53:28.840 --> 0:53:32.040
<v Speaker 1>Matthew apple White. Thanks a lot, Matthew. Um, we appreciate

0:53:32.080 --> 0:53:33.880
<v Speaker 1>you letting us know. Thanks to everybody who wrote in

0:53:33.920 --> 0:53:37.880
<v Speaker 1>to let us know. Virtually the same thing. Yeah, except

0:53:37.880 --> 0:53:41.120
<v Speaker 1>for the couple of standouts. Yeah. Um. Well, if you

0:53:41.120 --> 0:53:42.919
<v Speaker 1>want to get in touch with us, like Matthew did,

0:53:43.000 --> 0:53:44.799
<v Speaker 1>you can go on to stuff you should know dot com.

0:53:44.800 --> 0:53:46.719
<v Speaker 1>And I think our social links are there. Who knows,

0:53:46.800 --> 0:53:49.000
<v Speaker 1>but you can always get in touch with us via

0:53:49.080 --> 0:53:55.960
<v Speaker 1>email at stuff podcast at i heart radio dot com.

0:53:56.040 --> 0:53:57.759
<v Speaker 1>Stuff you Should Know is a production of i Heeart

0:53:57.840 --> 0:54:00.759
<v Speaker 1>Radio's How Stuff Works. For more podcasts from my heart Radio,

0:54:00.840 --> 0:54:03.480
<v Speaker 1>visit the iHeart Radio app, Apple Podcasts, or wherever you

0:54:03.560 --> 0:54:11.600
<v Speaker 1>listen to your favorite shows. M h m hm